This is a remote role however, you must be in the U.S. Eastern Time Zone.

About Us

Reachdesk is the first truly end-to-end SaaS global gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees: while driving measurable ROI.

We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether you’re engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.

Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with your marketing, sales, and HRIS tech stack and is powered by a world-class team with hubs in New York, London, and Lisbon.

We’re growing and looking for a Sourcing Manager to join us.

About the Role

The Sourcing Manager is responsible for managing supplier relationships, negotiating rates, and overseeing the purchasing of promotional products and materials. You’ll play a key role in shaping how we source, curate, and deliver branded merchandise at scale for global clients, bringing campaigns to life through high quality, on brand products and building a best in class vendor network as we grow.

We are looking for someone with hands-on experience in promotional merchandise or branded products to take ownership of vendor sourcing, pricing, and fulfilment. This is a high impact role with real ownership, where you will directly influence product quality, supplier strategy, and commercial outcomes. In this role, you will operate in a fast moving, high volume environment, managing multiple sourcing requests at once while balancing speed, cost, and quality.  Working closely with Swag, Production, and Sales, you will own the end to end sourcing process, while building a product catalog and lookbooks that turn ideas into standout client campaigns.

Key Responsibilities:

• Vendor & Inventory Management
• Source, evaluate, and select suppliers for promotional products and branded merchandise. Build out our vendor network as the business scales.
• Negotiate pricing and terms with vendors to achieve cost savings and favorable agreements.
• Set pricing that balances market competitiveness with strong margin performance for Reachdesk.
• Build a vendor vetting process that aligns with business values.
• Maintain strong, long-term relationships with key suppliers and oversee quality control.
• Curate and create commercially compelling product catalogs and lookbooks that enable sales teams to sell across a variety of client use cases.
• Ensure all items available to purchase across our vendors are accurately priced, stocked, and meet the quality standards of our clients.
• Apply sustainable and scalable methodologies to pricing swag decoration to maximize Reachdesk’s margins while minimizing the time to quote these services.
• Procurement & Order Management
• Place orders with partner vendors & track production schedules.
• Oversee large or complex orders requiring multiple vendors or custom product development.
• Track team performance to ensure quarterly targets set by the leadership team are achieved.
• Collaborate with warehouse and logistics partners to streamline global fulfillment.
• Manage a high volume of concurrent sourcing requests, balancing speed, cost, and quality across multiple stakeholders.
• Process & Collaboration
• Provide guidance and support to production specialists.
• Lead continuous improvement initiatives in procurement & order management processes.
• Establish and evolve SOPs, working closely with cross-functional teams to continuously improve workflows and tools.
  
  

About You:

• Experience sourcing promotional merchandise or branded products, working directly with suppliers and decorators
• Proven supplier, decorator or vendor management experience, including negotiating pricing, terms, and agreements
• Strong understanding of design principles and ability to communicate them clearly
• Experience using promotional product software such as CommonSKU, Hoops, MPower Promo, Netsuite, or similar
• Experience using CRM platforms such as Salesforce, Hubspot, or similar
• Highly organised, able to prioritise multiple workstreams across internal and external stakeholders
• Strong attention to detail and accuracy across orders, pricing, and fulfilment
• Able to manage workload effectively in a fast paced, high pressure environment
• Strong business acumen with a cost-conscious mindset
• Strong communication skills with a collaborative, team oriented approach

Perks & Benefits

• Competitive salary, stock options, and 401(k) matching program
• Dental, audio, visual, and life insurance
• Flexible PTO
• A super collaborative working culture populated by innovative, fun, and dedicated people

*Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and location, benchmarked against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range.

Privacy Policy: We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review it here: www.reachdesk.com/candidate-privacy-policy

Location: ShipBob Innovation Center (4779 Hanoverville Rd building 200, Bethlehem, PA 18020)

Role Description:

The Manager, People Experience will oversee all aspects of HR practices at ShipBob. You will implement, and maintain human resources policies, procedures, and forms; support department managers and employees regarding personnel issues; and maintain personnel records in accordance with organizational/regulatory requirements. This person will run the training, development, and managing of a regional people operations team.  The Manager, People Experience will report directly to the Senior Manager, People Experience and support the Fulfillment and Operations teams in the East region. 

What you’ll do:

• Offer consultation, facilitation and resolution strategies for employees on workplace issues. 
• Maintain a smooth onboarding & offboarding process for FC employees (approvals, paperwork, E-Verify, H1B). 
• Work with on-site leadership to ensure safety and well being of all employees while ensuring worker’s compensation and return to work criteria are met. 
• Mediate and resolve employee relations issues; conduct thorough and objective investigations; performance improvement plans; disciplines and terminations when necessary. 
• Facilitate/administer performance management plans for fulfillment employees and managers.  
• Conduct compliance audits to ensure the company is in regulatory guidelines. 
• Encourage and participate in community involvement. 
• Create reports, compile and interpret data to steer business outcomes. 
• Conduct employee onboarding training and facilitate yearly compliance training for hourly and salaried employees.  
• Provide training and resources to the onsite leadership team. 
• Assist in managing the open enrollment process within the SIC. 
• Ethics Enforcement - Mitigating potential people and business risks as they arise, such as disciplinary actions. Ensure policies, practices and procedures are administered fairly and consistently and applicable to local, state and federal laws. 
• Ensure people managers are trained on internal ShipBob policies and procedures,while maintaining compliance on train on regulatory and legal updates.  
• Assist in administering and interpreting employee engagement surveys. 
• Ad hoc projects. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• Bachelor degree in Human Resources or Business related field; or equivalent combination of education and experience required. 
• Minimum 6-8 years of Generalist experience required, preferably in a warehousing/manufacturing environment. 
• Management experience with direct reports is required. 
• Bilingual in English/Spanish is strongly encouraged.  
• SPHR/PHR, SHRM credentials are strongly preferred. 
• High level of confidentiality and management experience with extremely sensitive information. 
• Sound knowledge of employment law and HR practices, with efficient processes to stay on top of constant changes. 
• Ability to interpret data, make recommendations, and take action utilizing that data. 
• Able to work in a fast-paced environment and work with all levels of management. 
• Solid presentation, speaking, writing & communication skills to a wide range of group sizes.

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Paid Holidays & Flexible Time Off Program 
• Paid Sick Leave  
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary range of $110,000 - $120,000 for this role.  In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. 

Location: ABE-1 Sort Center: 4779 Hanoverville Rd building 200, Bethlehem, PA 18020

Shift: Monday - Friday, Day Shift. Must be flexible to work nights and weekends based on business demand.

Role Description:

The Area Manager is a people first leader responsible for directly managing and developing a team of leads and associates in our fulfillment centers. They’ll be heavily involved in driving process improvement, maintaining a safe work environment, tracking operational performance across various metrics, fostering employee engagement onsite and owning development of their team. Area Managers receive exposure across departments and shifts to contribute to operational and cultural excellence, diversifying their experience and exposing them to all aspects of our fulfillment and logistics operations. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Operations Manager, Fulfillment Operations, who also serves as the backup for this role.

What you’ll do:

• Manage, build, and develop a team of 30+ warehouse associates (Temp and FTE).  
• Review weekly work forecasts and identify productivity requirements to meet overall building objectives. 
• Partner with other Area Managers to balance labor ensuring we are operating an efficient shift while meeting all goals. 
• Own operational metric reporting, including, but not limited to, VCPO, UPH, OPH (Batch, Labelling, Pick, Pack), on-time receiving and shipping, merchant SLA’s and Injury Rate. Identify areas for improvement, troubleshoot problems, and implement solutions to maintain standards. 
• Responsible for ensuring teams are properly trained on processes and procedures, understand metrics and performance goals, and that their needs are addressed so they can best perform in their roles. Assign tasks, provide coaching and accountability, and motivate team towards achieving performance goals. 
• Develop Lead talent ensuring Lead associates are provided necessary tools, training, and resources to meet standards. 
• Actively foster employee engagement onsite by participating in activities, events, and programs that contribute to workplace culture, a positive work environment and employee wellbeing. 
• Review and approve associate timecards daily. 
• Serve as the contact for escalated issues, with the ability to mitigate risk and resolve quickly and effectively. 
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.  
• Supervises daily workflows to ensure products are handled and stored correctly in accordance with defined safety and quality procedures. Maintains compliance with hygiene and contamination control standards and promotes a culture of accountability among associates. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table:

• 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment. Preferred experience in ecommerce, retail, and manufacturing industries.
• Ability to manage performance, deliver feedback, train and develop talent for professional growth.
• Solid computer skills and have a working knowledge of programs such as Microsoft Word and Excel, PowerBI and TMS systems. 
• Strong analytical skills and experience tracking and achieving KPIs.
• Excellent attention to detail and communication skills.
• Comfortability to navigate and manage ambiguity.   
• Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online.  
• Ability to build and maintain relationships with business stakeholders and carrier partners.
• Must be willing to work rotating shifts and non-traditional hours as needed to support business operations.    

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Paid Holidays & Flexible Time Off Program 
• Paid Sick Leave  
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary range of $65,000–$73,000 for this role. The total compensation for this position in our compensation architecture is $54,878 - $91,463. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.  

#LI-MW1

Job Summary: 

Under general supervision, the Warehouse Operations Associate prepares, processes, and moves merchandise productively and accurately according to established guidelines in order to meet department standards. Works independently and in a team, as assigned, and moves between job functions as needed. Practices safety awareness; order consolidation, picking, packing, replenishment, shipping, receiving, inventorying, and re-warehousing. Processing must be completed in a timely manner to maintain established department standards/goals. Provides and processes information in response to inquiries, concerns and/or requests about our products and services by doing the following duties. The Warehouse Operations Associate will have a basic understanding of current Good Manufacturing Practices (cGMPs).   

Job Expectations:

• Follow all Safety and applicable Policies and  Procedures

• Loads and unloads trailers, scans merchandise, builds pallets and labels merchandise

• Picks, packs and sorts products

• Re-bags/Re-tickets, replenishes and/or stocks merchandise as needed

• Verifies accuracy of production or location; may set or assign locations of products

• Performs manual, computer or RF functions to enter data in systems

• Performs count of product / reconciliations (count cycle)

• Adheres to company policies and procedures; follows department training guidelines, best practices and operating procedures

• Keeps work area neat and clean

• Maintains standards of appearance according to department dress code

• Works well with fellow Associates, Leads, Supervisors and Managers

• Follows all location Safety Guidelines

• Ensures equipment, skids, slips and other department supplies are maintained

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

   Required:

• Ability to follow instructions and take directions

• Ability to perform tasks consistently and accurately

• Must be able to speak, read and write in English

• Attention to detail

• Effective verbal and written communication skills in English

• Ability to work as part of a team and interact effectively with others

Equipment Knowledge:

• May be required (certified) to operator warehouse motor vehicles; including but not limited to: forklifts, pallet jacks, etc.

• Ability to safely operate hand and power equipment according to procedure

• Ability to perform basic math and computer operations

Experience Requirements:

Generally requires a minimum of three (3) months of work experience.

Education Requirements:

High School Diploma or combination of education and equivalent work experience.

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. 

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to stand, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to store materials throughout the work day.  The Team Member may occasionally lift or move materials and products up to 60 pounds.  Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:  The noise in the work environment is usually moderate.  Other factors are:

• Hectic, fast-paced with multi-level distractions

• Company uniforms, closed-toed shoes, casual work environment

• Warehouse environment, may be required to wear safety equipment

• Ability to work extended hours as required

Job Summary: 

 Under general supervision, the Equipment Operator operates a variety of equipment utilized in a warehouse environment.  The Equipment Operator will have basic understanding of current Good Manufacturing Practices (cGMPs) and equipment safety guards.  

Job Expectations:

• Follow all Maintenance and Safety Procedures

• Promote a safe work environment through personal actions. Identify any safety concerns

• Load and unload trailers, scans merchandise, builds pallets and labels merchandise

• Replenishes and/or stocks merchandise as needed

• Performs manual, computer or RF functions to enter data in systems

• Performs count of product / reconciliations (count cycle)

• Check for accuracy and placement of product in designated zones

• Direct product to correct area in warehouse

• Move product safely using motorized equipment to include but not limited to forklift, pallet rider. Follow instructions for operating equipment

• Clear work area of loose wood and plastic

• Sweep work area as needed

• Report faulty equipment, damage to racks, and other safety hazards to supervisor
   

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

   Required:

• Ability to lift heavy boxes

• Ability to follow instructions and take directions

• Ability to perform tasks consistently and accurately

• Ability to read, write and perform basic math and computer operations

• Attention to detail

• Effective verbal and written communication skills

• Ability to work as part of a team and interact effectively with others
   

Experience Requirements:

Generally requires a minimum of one (1) year experience in warehouse or manufacturing environment or equivalent combination of education and experience

Education Requirements:

High School Diploma or combination of education and equivalent work experience required. 

Equipment Knowledge: 

• Operate a forklift

• Ability to become forklift certified

• Ability to safely operate hand and power equipment according to procedure
   

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. 

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to stand, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to store materials throughout the work day.  The Team Member may occasionally lift or move materials and products up to 60 pounds.  Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:  The noise in the work environment is usually moderate.  Other factors are: 

• Hectic, fast-paced with multi-level distractions

• Company uniforms, closed-toed shoes, casual work environment

• Warehouse environment, may be required to wear safety equipment

• Ability to work extended hours as required
   

Compensation: $21.25 per hour

Shift: Monday-Friday 8:00 AM-4:30 PM

Location: Bethlehem, PA

Role Description:

Our Associates work together as a team to deliver an incredible experience for our customers every day. Dedication and commitment to excellence will set you apart as a candidate and set you up for success within our fast-growing company. At ShipBob there is a huge opportunity for career growth as we are invested in each and every employee’s success in their career. This role reports to the Area Manager.  

What you’ll do:

• Receiving: This team accepts our customers’ new inventory and owns the entire process of getting that inventory put away and accepted into our system. The responsibility of communicating the arrivals and any exceptions are received as well. 
• Picking: Spread across two different processes our picking team is responsible for delivering products to the next stage of the process quickly and accurately. An integral team in the warehouse, pickers and their peers keep the flow of customers products moving and keep the warehouse humming.  
• Packing: The final touches before a customer receives their products, the packing team is responsible for ensuring the quality of each and every shipment as well as packing the items correctly. The packing team works together with picking to guarantee that shipments are fulfilled perfectly and owns all responsibility around those shipments. 
• Other Duties as Required: We are a team which means you will be asked to help out in other areas out of your normal day to day responsibilities to ensure the operations are running efficiently. 
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness. 

What you'll bring to the table:

• Able to work scheduled shifts including overtime, and/or weekends based on business needs and consistently arrive for work on time. 
• Ability to lift up to 50 lbs without restriction. 
• Able to stand and walk continuously during and up to a 8-10 hr shift. 
• Able to bend, stoop, reach above, and push/pull frequently. 
• May be required to help out in other departments as needed. 
• You’re willing to get your hands dirty to get a task completed. 
• You have the ability to adapt to change quickly. 
• You are extremely detail oriented. 
• Ability to quickly understand new processes and identify operational opportunities. 
• You’re looking to get your foot in the door with a rapidly growing start-up company. 
• Previous warehouse experience is not required. 
• Must be 18 or older. 

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance 
• 401K Match 
• Weekly paycheck with paid overtime eligibility  
• Pay Progression Program 
• Paid Time Off & Sick Time Off 
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/  
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

#LI-DNI

Responsibilities

• Assemble and customize POS equipment. 
• Test package and ship credit card equipment, POS equipment, peripherals and supplies.
• Fulfill daily order supplies and equipment, receive incoming supplies and maintain inventory.
• Must be able to work independently in fast paced department and keep to tight deadlines even when under pressure.
• Identify and resolve problems in a timely manner. Ability to solve practical problems and ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Maintain a thorough knowledge of all processes, procedures and information that affect / impact the department and company as a whole.
• Perform other miscellaneous duties as assigned.

Qualifications

• Position requires frequent lifting of boxes of 10 -20 lbs from floor to desk to shoulder height, occasional lifting up to 30 lbs from floor to desk to shoulder height, and on occasion lifting up to 50lbs.
• Credit card experience in the acquiring or issuing industries preferred.
• Proficient computer skills in Word, Excel, Access, and Windows based programs including e-mail.
• Ability to work evenings, weekends, and holidays as needed for support, training and/or conversions.
• Utilize effective time management skills, work effectively under pressure and set personal deadlines, while working with limited supervision.
• Ability to load and unload product shipments, wrap pallets and operation of hand trucks and pallet jacks.
• Testing, cleaning and sorting of products for repurpose and RMA to vendors.
• Meet acceptable attendance and performance standards.

Schedule: Monday-Friday 4pm-12am EST 2nd Shift

Location: Postal Road, Allentown, PA

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfill this valuable mission. That’s where you come in.

The Challenge to Solve

Buying affordable, high quality supplies is one of the biggest challenges facing local independent restaurants today; they pay higher prices than franchises and often must use outdated systems to place & receive their orders. Slice’s "The Goods" seeks to solve this challenge by empowering local restaurant owners to order high-quality supplies at unmatched prices, on demand, in just a few clicks.

The Role

Your day will be fast-paced and will include the following tasks:

• Delivering supplies (ex: pizza boxes, paper bags, plastic cutlery kits) to our customers via Slice delivery vans
• Maintaining a positive & professional attitude when interacting with customers
• Supporting daily warehouse operations including picking, packing, loading and unloading, and palletizing
• Learning to operate and supporting high-volume digital printers for corrugated cardboard (training provided!)
• Help maintain a safe, clean, and organized warehouse and production environment

Salary Range: $22 per hour

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

The Team

As a member of The Goods team, you will work with other associates and drivers to complete needed tasks, and report to our Bellmawr Warehouse Manager.

The Winning Recipe

These are the core competencies this role calls for:

• 1-2 years of delivery or other relevant experience
• Valid US Driver's License + clean driving record 
• Personal vehicle for transportation to our warehouse in Bellmawr and deliveries throughout the great Philadelphia area
• Reliable attendance on working days 
• Strong communication skills to collaborate with team members & customers 
• Physically capable of lifting ~50 lbs, and engaging in physical work safely for the duration of the shift; this includes standing, crouching, bending & reaching 
• Fluent Spanish speaking skills are a plus!

The Hiring Process

Here’s what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1-2 weeks to complete and you’d be expected to start on a specific date.

• Application
• 15 minute introductory meeting with Recruiter
• 30 minute warehouse visit with our Warehouse Manager 
• Offer!

Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.

About the Team

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

In this role, you will:

• Ensure compliance to all safety standards for self and staff members at all times
• Meet operational targets and goals
• Escalate issues to management within an appropriate time frame
• Maintain a clean and orderly work area
• Provide training to current and new employees of appropriate procedures by the expected standards.
• Oversee an identified process and staff to make sure work meets quality standards and is performed according to established procedures. 
• Troubleshoot any problem orders
• Identify and resolve issues before they become a larger problem 
• Work with the Operations Manager to provide constant feedback on overall process successes and opportunities

We are looking for:

• 2+ years of warehouse leadership experience preferred
• Highly organized with demonstrated attention to detail
• Willing and able to operate carts, dollies and other moving equipment to move quantities of merchandise
• A quick learner, a self-starter, able to work independently, and willingness (and ability) to handle the pressures of an increasing level of responsibility
• Must be able to stand for long periods of time (up to 8 hours)

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.

#SJGOATGROUP

About the Role: Lead Leaders. Scale the Future of CX.

We’re looking for a Senior Manager, Client Experience to lead and evolve our client experience operations. 

You’ll oversee a team of CX Managers and their organizations, driving performance against key service metrics while building scalable systems and championing next-generation, AI-enhanced support solutions. This role bridges strategy and execution - guiding frontline performance while influencing how we deliver smarter, faster, and more proactive merchant experiences.

If you’re a seasoned leader with 3PL or logistics experience, a track record of operational excellence, and a passion for developing people and systems that scale, we want you leading our charge in the West.

What You’ll Be Rocking Every Day

Lead Through Leaders

• Manage, mentor, and develop CX Managers overseeing multi-site teams.
• Build strong leadership rhythms around coaching, calibration, and accountability.
• Develop future leaders through performance reviews, succession planning, and growth frameworks.
• Foster a culture of trust, ownership, accountability, and results across distributed teams.
  
  

Own the Metrics That Matter

• Drive outcomes for CSAT, First Response Time (FRT), Resolution Time, and Cost per Case.
• Use data to identify trends, build action plans, and execute performance improvements.
• Partner with RevOps and Workforce Planning to forecast demand, staffing, and productivity.
• Lead WBRs and MBRs that move from reporting to real operational impact.
  
  

Champion the Merchant Experience

• Act as the senior escalation point for complex or high-value merchant concerns across the region.
• Partner directly with warehouse leadership and Operations to troubleshoot and prioritize merchant issues on the floor.
• Create tight feedback loops with cross-functional teams - Operations, Merchant Success, Billing, and Onboarding to ensure a seamless end-to-end experience.
• Identify root causes and drive proactive communication strategies to prevent repeat issues.
  
  

Drive Innovation and Efficiency

• Partner with CX leadership and domain teams to enhance automation and AI capabilities within the support ecosystem.
• Translate frontline insights into smarter systems, knowledge base improvements, and self-service opportunities.
• Champion adoption of new technologies that improve speed, accuracy, and merchant satisfaction.
• Balance innovation with operational discipline - ensuring change drives measurable results.
  
  

Build Systems That Scale

• Contribute to the design and rollout of CX frameworks, playbooks, and performance scorecards.
• Support network-wide standardization of reporting, quality assurance, and process excellence.
• Collaborate with peers in CX leadership to align on workforce strategy, site readiness, and training priorities.
  
  

Champion Culture and Engagement

• Lead with empathy and accountability - ensuring teams feel supported, informed, and challenged.
• Recognize wins, celebrate milestones, and maintain energy through periods of high demand.
• Promote a “Michelin Star” mindset that blends precision, consistency, and merchant obsession.
  
  

What Makes You a Great Fit

✔ You’ve Led Leaders - you know how to develop managers and scale performance across sites.

✔ You’re Both Analytical and Empathetic - you manage through data but lead through people.
✔ You Bridge Strategy and Execution - you can move seamlessly from coaching a manager to shaping regional strategy.
✔ You’re Comfortable on the Floor and in the Exec room - equally adept at resolving merchant issues in real time and presenting improvement plans to executives.
✔ You Embrace Innovation - you see technology and AI as tools to enhance and not replace the human experience.
✔ You’re Ambitious and Growth-Minded - you don’t shy away from challenges; you seek them. You’ll grow in this role, gain cross-functional exposure, and help build the next generation of CX leadership.

What You Bring to the Table

• 6–8 years of progressive leadership experience in Customer Experience, Operations, or Service Management
• At least 3+ years managing managers or multi-site teams
• Proven record of driving improvements in CSAT, FRT, Resolution Time, and Cost per Case
• Experience in 3PL, logistics, or eCommerce fulfillment environments
• Strong operational and analytical acumen with comfort in forecasting, headcount planning, and process optimization
• Familiarity with CRM, ticketing, and workforce management platforms
• Exceptional communication skills, with the ability to partner across Ops, Product, and RevOps
  
  

Ready to Redefine the Merchant Experience?

Join us and help lead the next evolution of Client Experience - developing great managers, driving operational excellence, and shaping how technology and people work together to deliver Michelin-Star service at scale.

At ShipMonk, we’re a leadership factory - we build leaders, not just teams. If you’re hungry to grow, ready to build, and excited to lead transformation, this is where you’ll do some of the best work of your career.

Overview:

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and scale of their brands through logistics and operational expertise as well as helping the merchant better understand the full potential of Shipmonk. They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction.

Who we are:

• We are an outcome-driven and merchant-focused team, emphasizing partnership and long-term growth.
• We have a deeper level of accountability with our merchants, aligning with their goals rather than just fulfilling your own job obligations
• We are proactively enabling merchants to succeed using your platform, services, or solutions.
• We are shifting the conversation from simply managing relationships to being a strategic partner in our merchant’s growth

What you'll do:

• Deep dive into each assigned top tier account, learning the business of each merchant
• Align with the merchant’s goals to better guide and service them
• Establish long-standing, trusted relationships with merchants, and develop open and effective channels of communication
• Update and assist with internal projects for merchants, to increase merchant satisfaction
• Encourage revenue growth by inspiring merchants to utilize additional services
• Become the reliable point of contact for each merchant
• Be involved in day-to-day operations to gain a better understanding of how our company is servicing our merchants
• Become the internal go-to for questions regarding top tier merchants
• Provide regular updates to merchants on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth

What you'll need:

• Minimum three years of experience in a relatable Account Management/Client Success role
• Minimum one-year experience in a management position (preferred)
• Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines
• Strong communication skills required (verbal and written)
• Must be willing to travel to different facilities and client locations
• Upbeat and enthusiastic personality, with a go-getter attitude
• Must be a problem solver with forward-thinking
• Proficiency with Microsoft Office
• Experience with Warehouse Management Systems is a plus
• Experience with Salesforce is a plus

We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.

Perks Of Being a ShipMonker

• Full health benefits coverage (medical, dental, vision)
• Unlimited Paid Vacation Time
• 401(k) retirement plan

We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

About the Team

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

Role Overview

The Fulfillment Associate is responsible for receiving, storing, and distributing material, tools, equipment, and products within the warehouse or distribution center.

In this role, you will:

• Load and unload product to and from delivery vehicles and designated storage areas within the warehouse
• Read production schedule, customer orders, work orders, shipping orders, or requisitions to figure out items to be moved, gathered, or distributed within the warehouse or distribution center
• Sort and place materials or items on racks, shelves, or in bins according to predetermined sequence, such as: size, type, style, color, or product code
• Convey materials and items from receiving or production areas to storage or other designated areas in the warehouse
• Use equipment such as an RF Gun to find and pick products for order
• Utilize warehouse management systems (WMS) to process orders (outbound/inbound), restock facility, follow inventory guidelines, and other tasks as necessary to the successful operation of the distribution center
• Fill requisitions, work orders, or requests for materials, tools, or other stock items accurately and timely
• Assembles customer orders from stock and places orders on pallets or shelves, or conveys orders to packing station or shipping department
• Mark materials with identifying information
• Open bales, crates, and other containers
• Record amounts of materials or items received or distributed
• Weigh or counts items for distribution to ensure conformance to company standards
• Arrange stock parts in specified sequence for assembly by other workers
• Inspect products for defects prior to packing for shipping
• Unload trucks and places materials in proper location in the warehouse
• Enter and maintains inventory records in the computer
• Prepare parcels for mailing
• Clean warehouse area and performs routine housekeeping
• Other duties as required and assigned

We are looking for:

• High school diploma or GED (General Education Diploma) equivalency
• Minimum 1 to 3 months of related experience
• Ability to work overtime as needed
• Ability to perform these operations using units of American currency and weight measurement, volume, and distance
• Ability to apply common sense understanding to carry out simple one- or two-step instructions
• Ability to complete duties with standardized situations with only occasional or no variables
• Ability to multitask
• General computer knowledge

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.

#SJGOATGROUP

#SJGOATGROUP

Location: This role requires working onsite at our Innovation Center in Bethlehem, PA, at least 50% of the time. 

Role Description: 

The Principal Merchant Success Manager plays a critical role in managing and scaling ShipBob’s most strategic merchant partnerships. Sitting at the intersection of account management, operations, and program leadership, this role blends on-site fulfillment expertise with executive-level relationship management to generate long-term success for both ShipBob and our merchants. This role reports to the Director, Merchant Success. This role will:

• Act as the program lead for assigned top merchants, building and running success frameworks that align operational performance with strategic growth goals.
• Partner directly with ShipBob’s fulfillment center teams to ensure processes, SLAs, and escalations are managed with speed and accountability.
• Oversee cross-functional initiatives spanning Success, Operations, Product, and Finance to deliver scalable solutions for complex merchant needs.
• Serve as a trusted advisor to executive stakeholders at both ShipBob and the merchant, ensuring visibility into performance, risks, and opportunities.

Success for this role is measured by the ability to build robust operating rhythms, resolve escalations through on-site leadership, and deliver expansion outcomes across domestic and international growth.

What you’ll do:  

• Serve as the primary program owner for top enterprise merchants, ensuring both day-to-day performance and long-term strategy.
• Split time between fulfillment centers and remote work to balance on-site execution with strategic planning.
• Conduct regular business reviews (on-site and virtual) to provide performance updates, align on goals, and strengthen partnerships.
• Partner with Operations leaders on-site to track KPIs, implement process improvements, and resolve escalations quickly.
• Oversee cross-functional initiatives that may include network expansion, process pilots, system enhancements, and cost-optimization projects.
• Inspire executive-level engagement by building trusted relationships and presenting performance insights and strategic opportunities.
• Serve as a liaison between merchants and fulfillment center leadership, translating merchant needs into operational action plans.
• Develop playbooks, SOPs, and reporting frameworks to standardize merchant program delivery across the portfolio.
• Comply to all food safety and compliance policies and regulations. 
• Additional duties and responsibilities as necessary

What you’ll bring to the table:

• 8+ years of experience in account management or program management in a supply chain/logistics role.
• Direct project management experience, certifications, and training is a bonus.
• On-site fulfillment or warehouse operations experience, with ability to partner effectively with front-line and leadership teams.
• Established history of managing enterprise-level clients and building executive-level relationships.
• Solid ability to run cross-functional projects through ambiguity, influencing without direct authority and entrepreneurial mindset.
• Business review and client-facing presentation experience at senior/executive levels.
• Demonstrated ability to resolve escalations and negotiate solutions under pressure.
• Demonstrated ability to communicate complex ideas clearly and persuasively, both in writing and verbally, while adapting style to diverse audiences including executives, cross-functional teams, and external partners.
• High proficiency with Microsoft Office Suite, reporting tools, and CRM platforms.
• Ability to work onsite at least 50% of the time at ShipBob's Innovation Center.

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave 
• Wellness Days (1 day/quarter)
• 401K Match 
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
• See Our High-Performing Culture >>>Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $115,496 - $145,000 for this role. The full base pay range for this position in our compensation architecture is $115,496 - $192,493. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. 

As a Customer Service Liaison, you are a Special Project owner playing a crucial role as an intermediary between our client-facing team and warehouse operations. Your primary responsibility involves facilitating timely communication and updates between various departments, including Receiving, Inventory, Picking, Packing, Wholesale, Special Projects, and Subscription Box, ensuring efficient resolution of time-sensitive issues. By accelerating information flow, you contribute significantly to enhancing our clients' experience and resolving issues promptly, ultimately making a meaningful difference in the success of our merchants.

The Customer Service Liaison will have the opportunity to make a meaningful difference in the lives of our merchants by accelerating the flow of communication and helping us solve issues faster.

What you'll do:

• Work Order & Operational Triage
• Review open work orders and identify items requiring immediate feedback.
• Determine when escalation or clarification is needed from Warehouse or Happiness Engineers.
• Relay operational questions to the appropriate individuals and ensure responses are delivered efficiently.
• Maintain strong cross-department communication to prevent bottlenecks.
• Warehouse & Fulfillment Expertise
• Develop and maintain full comprehension of all warehouse departments and fulfillment processes.
• Conduct periodic check-ins with department leads to stay aligned on priorities.
• Assist warehouse teams with priority Special Project tasks when needed.
• During peak season, actively support warehouse operations (picking, packing, EC-batching, labeling, kitting, sorting).
• Embrace an “all hands on deck” mindset during high-volume periods.
• Client Communication & Scope Definition
• Communicate with clients to define project scope, gather requirements, and clarify expectations.
• Ensure a complete understanding of deliverables before execution begins.
• Project Coordination & Execution
• Align Operations with project objectives and ensure clear execution instructions.
• Create orders and manage receivings to support project execution.
• Monitor account balances, inventory levels, and operational readiness.
• Monitoring & Timelines
• Track progress against deadlines and milestones.
• Adjust strategy proactively to protect timelines.
• Client Experience & Resolution
• Provide consistent updates to clients throughout the project lifecycle.
• Proactively identify and resolve issues impacting success.
• Escalate unresolved or complex issues appropriately to avoid delays.
• Team Coordination & Continuity
• Maintain communication with Sr. CXL and Liaison team members.
• Ensure proper documentation of Special Projects.
• Support PTO/OOO coverage planning to maintain continuity.
  
  

What you'll need:

• Operationally Fluent & Process-Savvy – Demonstrates full comprehension of warehouse departments, fulfillment workflows, and special project execution, enabling accurate, confident communication between CX and Operations.
• Proactive Communicator & Information Broker – Reviews open work orders, identifies priority items requiring immediate action, and ensures timely, accurate feedback between warehouse teams and Happiness Engineers.
• Cross-Functional Bridge Builder – Strengthens collaboration across departments by relaying questions to the right stakeholders, conducting routine check-ins with warehouse leads, and maintaining alignment between client expectations and operational reality.
• Client-Focused Project Manager – Clearly defines scope, manages timelines, monitors milestones, and keeps clients consistently informed while ensuring operational instructions are executable and aligned with project goals.
• Hands-On, “All-In” Contributor During Peak – Willing to step into warehouse operations during high-volume seasons (picking, packing, kitting, labeling, batching) to protect timelines and deliver results when it matters most.
• Detail-Oriented & Accountable Executor – Manages orders, receivings, inventory levels, and account balances with precision to support seamless Special Project execution and minimize downstream issues.
• Calm Under Pressure & Escalation-Ready – Proactively identifies risks, resolves issues early, and escalates complex problems appropriately to prevent delays and protect client satisfaction.
• Able to lift 50 pounds
• Communication skills
• Proficient verbal and written English skills.
• Advanced problem solving
• Multitasking
• Time management
• Proficiency with computer programs (like Google Sheets, Docs, etc.)

Perks That Pack a Punch

💰 Competitive Salary + Bonus

🏖️ Paid Time Off + Paid Holidays

🩺 Health, Dental, Vision + 401k with Match

🌱 Company Events, Wellness Programs & More

📍 HQ in Fort Lauderdale + Global Fulfillment Network

🌍 Inclusive, Growth-Oriented Culture

Ready to lead the support team of the future?

Apply now and help our merchants stress less, grow more — and experience CX like never befo

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. 

We are seeking a hands-on, execution-focused Senior Materials Analyst to partner closely with our Operations Program Managers in driving material readiness for complex hardware builds in an automotive/technology manufacturing environment. This role is ideal for a supply chain professional who thrives in the details of material planning and data accuracy, while also bringing the analytical horsepower to uncover trends, pinpoint root causes, and recommend process improvements.

You will be the primary analyst and materials owner supporting our OPMs — ensuring that short-term material health is visible, accurate, and acted upon, enabling programs to stay on track. This position demands expertise in ERP/MRP execution, data analysis, and cross-functional collaboration, with an ability to navigate fast-paced and dynamic build schedules.

In this role, you will

• Own short-term material health for assigned programs, ensuring accuracy in ERP and flagging shortages, late POs, or at-risk parts for action by OPMs and Procurement.
• Maintain and continuously improve material readiness dashboards and trackers using dashboarding tools or spreadsheets.
• Partner with OPMs to consolidate and validate data for build readiness reviews, material risk assessments, and leadership updates.
• Execute regular BOM scrub and alignment activities, ensuring ERP data integrity (quantities, lead times, allocations).
• Analyze material availability vs. program demand, highlight gaps, and prepare actionable recovery plans.
• Manage and track engineering change impacts on material requirements, collaborating with OPMs to ensure smooth transitions.
• Drive recurring operational cadences (weekly readiness reviews, inventory checks, and allocation updates).
• Utilize JIRA and Monday to track and follow through on open issues, ensuring closure and accurate status reporting.
• Support scenario planning by running “what-if” analyses on material availability and demand shifts.
• Partner with OPMs on executive and customer-facing reporting, ensuring data is clean, accurate, and presentation-ready.
• Identify data or process gaps and propose solutions to improve planning accuracy and efficiency.

 Required Qualifications

• Bachelor’s degree in Supply Chain Management, Business, or related field.
• 3+ years in materials planning, supply planning, or production control within automotive, aerospace, or complex hardware manufacturing.
• Strong ERP/MRP (Netsuite, SAP, Plex etc) experience with a proven track record of data accuracy and system execution.
• Advanced skills in Excel, Mode, and/or Power BI for data analysis and dashboarding.
• High attention to detail and ability to manage large, complex data sets without losing sight of key priorities.
• Comfortable in an 80% execution / 20% strategy role - thrives on solving daily material availability challenges while contributing to process improvements.
• Strong communication skills for collaborating with cross-functional teams, especially Operations Program Managers, Procurement, and Production Planning.
• Ability to work in a fast-paced, changing environment with competing priorities.
• APICS/ASCM or similar certification is a plus.

 Desirable Qualifications

• Experience in the Automotive, Aerospace, or Robotics industries.
• Proficiency in visualization tools (Tableau, Power BI) and SQL.
• Knowledge of Six Sigma or Lean methodologies as applied to warehouse and repair operations

The base salary range for this position is $72,000 - $104,000 per year.  Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

#LI-JM3

#Associate

Join ShipMonk as a Morning Shift Seasonal Warehouse Associate – Pittston, Pennsylvania

Looking for a role where you can stay active, build new skills, and be part of a team that powers the world of e-commerce? ShipMonk is hiring Seasonal Warehouse Associates to join our Pittston Fulfillment Center.

At ShipMonk, we’re the engine behind today’s fastest-growing e-commerce brands, making sure every package arrives with care. To keep the magic moving, we need driven, reliable team players who thrive in a fast-paced, energetic environment. If you’re ready to earn weekly pay while gaining valuable experience and being part of a supportive, high-energy team, this is the place for you!

Starting pay: $16/hour

Weekly pay every Friday

Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for flexibility whenever you need it

Location: Pittston, Pennsylvania

Morning shift hours: 

DA (Sunday - Wednesday 6:30 AM - 5:00 PM)

DE (Wednesday - Saturday 6:30 AM - 5:00 PM)

DF (Thursday - Sunday 6:30 AM - 5:00 PM)

DS (Saturday - Tuesday 6:30 AM - 5:00 PM)

What You’ll Do:

• Pick, pack, and sort products with accuracy and care, making sure every order is ready for its journey to a happy customer
• Prepare orders to ship quickly and efficiently, keeping our fulfillment network running smoothly
• Rotate through different warehouse functions, including receiving, replenishment, inventory, returns, wholesale, and special projects
  
• Stay active and engaged in a fast paced, high energy warehouse environment
• Help maintain organization and a safe, clean workspace, making ShipMonk a great place to work
• Use the latest tech tools (scanners, iPads, handheld devices) to make your work faster and more accurate
• Jump in to support other departments whenever needed
  
  

What You’ll Bring:

• A strong work ethic, positive attitude, and willingness to jump in wherever needed
• Ability to stand/walk for most of your shift and lift up to 50 lbs
• Comfortable working in a warehouse setting (noise, varying temperatures, and high energy!)
• Basic English reading/writing skills
• Must be 18 years or older
  
• Previous warehouse experience is a plus, but no experience required, we’ll train you!
  
  

Why You’ll Love It Here:

• Competitive starting pay + weekly pay
  
• Hands-on training with opportunities to learn new skills and grow your career
• A chance to be part of a team that’s driving the future of e-commerce
  
• Attendance Incentive - $250 bonus to those who achieve perfect attendance during the dates of 11/28/25 - 12/15/25 (on time to each scheduled shift, staying full shift, attending all mandatory overtime days)
• Commitment to safety – we prioritize a safe, secure, and supportive work environment for everyone
• Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for financial flexibility
• A clean, organized, and collaborative workplace
• The excitement of being part of a fast-growing company where your work directly impacts customers across the globe
  
  

If you’re ready to roll up your sleeves, stay active, and join a fast moving, high energy team, apply today and be part of the ShipMonk family this season!

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. 

The Supply Chain Operations team at Aurora is looking for a Service & Spares Material Planning Analyst to ensure maximum fleet uptime through strategic inventory management and repair operations. This role is the bridge between hardware reliability and field execution. You will be responsible for managing the end-to-end lifecycle of Aurora hardware - from forecasting spare part needs and designing distribution networks to managing the "reverse logistics" of reworks and repairs. Your goal is to balance high hardware availability with optimized inventory costs to keep our fleet moving.

In this role, you will

• Develop and execute demand forecasts for spare parts to ensure high fleet uptime while minimizing excess inventory carrying costs.
• Support the design of the service network to determine optimal stocking locations (forward-stocking locations vs. central hubs) based on fleet density and lead times.
• Manage the flow of "core" returns; track damaged hardware from the field through the repair/refurbishment cycle and back into usable stock.
• Build and maintain dashboards to track Key Performance Indicators (KPIs) such as Part Availability Rate, Mean Time to Repair (MTTR), and Inventory Turns.
• Partner with Field Service Engineering and Reliability teams to adjust stocking levels based on real-world hardware failure rates and engineering change orders.
• Work with procurement to ensure service POs align with fleet expansion plans and historical consumption data.
• Reconcile inventory discrepancies within ERP/MRP systems to ensure "Clear to Service" (CTS) visibility is 100% accurate across all field locations.
• Identify bottlenecks in the return-to-vendor (RTV) process and implement automated workflows for tracking serialized hardware.

 Required Qualifications

• Bachelor’s degree in Supply Chain Management, Business, or a related field.
• 3+ years in supply chain or operations, with a specific focus on service parts, aftermarket support, or reverse logistics.
• Strong ERP/MRP experience (e.g., NetSuite, SAP, Oracle) with a proven track record of managing serialized inventory and repair orders.
• Advanced Excel, Mode, and/or Power BI skills; ability to manage large datasets to identify "bad actor" parts or logistics bottlenecks.
• Thrives in an 80% execution / 20% strategy role—you enjoy solving the daily puzzle of getting a part to a downed vehicle while suggesting ways to automate that process for the future.
• Ability to collaborate with Supply Chain Managers, Field Technicians, and global Procurement teams.
• Ability to work in a fast-paced environment where fleet priorities can shift daily.

 Desirable Qualifications

• Experience in the Automotive, Aerospace, or Robotics industries.
• Proficiency in visualization tools (Tableau, Power BI) and SQL.
• Knowledge of Six Sigma or Lean methodologies as applied to warehouse and repair operations.

The base salary range for this position is $72,000 - $116,000 per year.  Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

#LI-JM3

#Associate

About ITS Logistics

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions.  With the- highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

Want to learn more about ITS Logistics?  Check out our website!  www.its4logistics.com

Position Summary

ITS has an immediate opening for a Warehouse General Manager at our newest facility located near Harrisburg, PA. This position reports to ITS’ Sr. Director of Operations and is responsible for overseeing all aspects of warehouse operations as it pertains to people management, inventory integrity, order fulfillment and the movement of goods in and out of the distribution center.

Principle Accountabilities

• Responsible for oversight of all functions in the Distribution Center
• Supports all human resource related activities, including but not limited to, sourcing and staffing of positions, performance management, compensation administration, and training and development
• Create a culture that promotes ITS’ shared values and supports positive employee relations
• Monitor activities of work teams to ensure that safe practices are in place and being demonstrated. Monitor building to ensure that proper housekeeping is being practiced. Give guidance to safety committee
• Work directly with clients to effectively plan and forecast future business activity
  1. Utilize WMS to develop reliable forecasts
  2. Build an understanding of customer’s needs so that ITS can plan accordingly
• Work with sales to identify cross-selling opportunities with existing clients
• Own the client / customer relationship. What does this mean?
  1. Ensure the customer’s experience with ITS exceeds their expectations
  2. Ensure that all activities performed by ITS on the customer’s behalf are value added
  3. Ensure we’re always prepared in the event of a review and that we follow up on all findings
• Ensure the facility and grounds are maintained to ITS standards
  1. Develop a preventative maintenance program for the facility
  2. Ensure space utilization plans are in place and that they provide a safe and productive use of the space and proper segregation of incompatible and non-conforming product
• Own your P&L along with monitoring and operating capital budgeting
  1. Take an active role in the budgeting process, through planning and creation
  2. Maintain Capex activities that are in line with P&L
  3. Assess operations through cost-based decision making and regular planning & analysis activities
• Review and evaluate operational performance, address performance gaps, and take corrective action, as needed, to ensure each functional area is delivering on operating goals
• Lead all organizational development efforts including but not limited to recruiting, skill and leadership development and performance management
• Coordinate and execute programs focused on continuous process improvement throughout the facility
• Take ownership of the new customer implementation process. Activities include but are not limited to:
  1. Collaborate with sales team to develop and implement a customer startup plan
  2. Work closely with Fleet Operations to ensure a smooth start up process with proper transportation support
  3. Work with IT to facilitate a smooth technical start up (WMS, TMS, EDI, small parcel, etc.).
  4. Partner with engineering team to optimize layout, handling process, and operational procedures

Position Requirements

The ideal candidate will possess a demonstrated record of accomplishment in people and operations leadership, preferably in a 3PL environment.

Additional requirements include:

• Bachelor's Degree preferred
• Five to Seven years’ general leadership experience, with demonstrated ability to support a broad range of warehouse personnel, thoroughly embracing principles that guide positive employee relations
• Ability to effectively navigate through complex situations, both internal and external, that may require multiple decision makers.
• Demonstrated experience in customer relations and the ability to foster customer-centric thinking throughout the organization
• Working knowledge of computers and programs specific to operations and operations reporting, including experience with WMS systems and MS Office (Excel, MS Word). Advanced project management and data analysis experience a plus.
• Solid financial acumen – experience with the planning, building and analysis/execution of budgets
• Thorough knowledge of warehouse safety and security practices
• Ability to work with a high degree of autonomy and drive results through Company and contract employees

Our office, Endodontics Limited - Philadelphia in Philadelphia is seeking a Practice Manager to join our busy specialty practice. 

We are looking for a talented and skilled Practice Manager to help us accomplish our mission to improve the lives of our patients by providing a world-class specialty experience for every patient. Here is what you need to know about the role, our team and why we could be the right next step in your career. 

Your Responsibilities  

You will ensure excellent patient service and mainly implement the right processes and practices across the organization. You should be ready to mentor your team members, find ways to increase quality of the patient experience and implement best practices across all levels by including the following: 

• Ensure all operations are carried on in an appropriate, cost-effective way 
• Purchase materials, plan inventory and oversee warehouse efficiency 
• Help the organizations processes remain legally compliant 
• Examine financial data and use them to improve profitability 
• Manage budgets and forecasts 
• Perform quality controls and monitor production KPIs 
• Train and supervise staff 
• Find ways to increase the quality of the patient experience 
• Support three locations

As one of the essential members of our office, you will also help to facilitate/coordinate other office responsibilities as needed. 

Your Background 

You are a resourceful practice manager who loves leading a team and achieving financial targets. You're excited by the prospect of a patient leaving your office in a healthier, stronger, and more comfortable / happier being, each and every day. You’re a kind, passionate and collaborative problem-solver who can proactively adjust to shifting priorities and values the chance to make an important impact. 

You also have the following: 

• 3-5 years experience 
• Knowledgeable in insurance verification, claims, and resolution processes. 
• Understanding of management of patient & insurance AR. 
• Ability to maintain employee relations. 
• Excellent payroll management & oversight. 
• Understanding of P&L-Controlling expenses. 
• Knowledgeable in standard OSHA & HIPAA practices & policies. 
• Travel to 3 office locations required - Philadelphia, Hatboro, and Langhorne 

   

If this sounds like you, you will fit right in with the team! 

Why You Should Join Our Team  

A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Specialists, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.  

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. 

Your Benefits & Perks 

• BCBS Medical & Dental insurance Options 
• VSP Vision Coverage      
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability   
• Pet Insurance Coverage  
• 401(k) plan w/match options
• HSA / FSA Account Access 
• Identity Theft Protection 
• Legal Services Package 
• Hospital/Accident/Critical Care Coverage 
• Paid Time Off 

2137 Welsh Rd STE 3A Philadelphia, PA 19115

Location: Must be located within 1 hour drive of ShipBob's Bethlehem Innovation Center (4779 Hanoverville Rd building 200, Bethlehem, PA 18020). You will be expected to spend ~90% of your time on-site at a partner location or ShipBob Innovation Center, which can include weekends as necessary. 

Expedited timeline: We are looking to make our hiring decision in the next 3 weeks with selections made by May 8th, so please expect an expedited interview process.

Role Description: 

You will be responsible for the development and support of our partner fulfillment centers to ensure they are all performing to the standards that we have developed. This role will oversee new startup functions including project management, systems training, and equipment set up. Operations Support Manager will build solid partnerships with new SFN partner sites by understanding their unique needs and facilitating their success within ShipBob’s dashboard and suite of fulfillment services. This role reports to the Regional Director, Fulfillment Operations, who also serves as the backup for this role. 

What you’ll do: 

• Help in site selections and potential SFN site partner vetting. 
• Consultation: Understand SFN partner needs and adapt building launch plans to ensure successful partner integration and launch.  
  • Serve as a first point of contact and own successful launch 60–90-day implementation phase and maintain status of first point of contact post-launch.  
• Configuration: Implement Specific Measures for Success.  
  • Set up the dashboard and services to accomplish the goals of the SFN partner sites. 
  • Responsible for site layout, equipment set-up, and training of SFN partner staff with SFN support teams.  
• Training: Coach and Guide SFN partner to Success. 
  • Set up tailored training sessions for all stakeholders based on merchant needs and specific dashboard configuration and functionality.  
  • Reinforce training materials provided during Phase I and Phase II training to encourage self-service and seamless interaction with ShipBob dashboard and services. 
• Troubleshoot: Find and Course-Correct. 
  • Own the relationship to handle all questions, requests, and issues related to onboarding at ShipBob as a SFN partner site. 
• Adoption: Inspire SFN partner use of Key ShipBob Features and Tools/Dashboard. 
  • Bridge Shipbob SFN partner objectives with ShipBob capabilities to push use of key functions and features of operational WMS and SOP’s.   
• Perform: Nail Key Performance Indicators (KPIs).  
  • SLAs: Help SFN partners achieve all key metrics (KPIs and SLAs) which foster a world class merchant experience.  
  • On-Task: Perform all necessary tasks during the implementation phase to ensure the SFN site is successfully launched. 
• Ensure that assigned fulfillment centers receive operational training according to established training schedules and standards operating procedures.  
• Partner with local fulfillment center management to identify process gaps and create training plans to bring the site up to standard.  
• Review KPIs and performance reporting to identify areas of opportunity and partner with local site leaders to develop actions to bring the site up to standard. 
• Proactively identify and manage process improvement initiatives that improve merchant experience.  
• Travel to sites and perform operational audits and track performance. 
• Travel and assist with site implementations as required. 
• Ensure all IB activity is in good standing, UROS are all within 90 days, linked URO’S are being worked/ checked on daily, WROS are being marked arrived, IB WRO activity is being handled within SLA.  
• Ensure that Jira tickets are updated as needed.  
• Help support sites that need assistance with Cubiscan and ensure they have the resources they need to be successful. 
• Ensure that Returns are processed in line with company SOPs. 
• Ensure that VAS activities are completed within agreed SLAs with communication to the Control Tower. 
• Help callout any issues when orders are close to SLA and expedite any Merchant Care callouts and/or requests.  
• OB - help with tech related issues - cluster cart restocks, open IPS tickets and help resolve issues.  
• Monitor scan to gaylord and gaylord to dock scanning to ensure all partners are following the SOP. 
• EOD Passdowns- send daily detailed passdowns to understand what callouts were made during the day and what progress was made across the network. 
• Comply to all food safety and compliance policies and regulations. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• 3-5+ years of operations leadership experience in an e-commerce fulfillment environment with experience managing 3PL relationships. 
• Advanced understanding of outbound and inbound fulfillment operations. 
• Ability to consistently assess partner site needs and drive solutions to meet those needs and connecting partners to proper resources. 
• Strong interpersonal skills to effectively build consensus, gain buy-in and persuade stakeholders on key decisions. 
• 3+ years of experience in opening new building sites and setting up teams for success. 
• Knack for teaching and helping our SFN partners ensure adoption of ShipBob SOP’s, tools, and WMS systems.  
• Intermediate skills with Microsoft Office tools, specifically with Excel. 
• Ability to create and read CAD drawings to review building layouts preferred. 
• Ability to be on-site up to 90% of the time, including weekends, as necessary. 
• Must have access to a vehicle for travel needs between locations.  

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Paid Holidays & Flexible Time Off Program 
• Paid Sick Leave  
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary range of $80,000 - $85,000. The full salary range for this position in our compensation architecture is $69,998 - $116,663. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.   

Location: 4779 Hanoverville Rd building 200, Bethlehem, PA 18020

Shift: Must be willing to work any shift, including nights and weekends, based on business demand.

Role Description:

The Area Manager is a people first leader responsible for directly managing and developing a team of leads and associates in our fulfillment centers. They’ll be heavily involved in driving process improvement, maintaining a safe work environment, tracking operational performance across various metrics, fostering employee engagement onsite and owning development of their team. Area Managers receive exposure across departments and shifts to contribute to operational and cultural excellence, diversifying their experience and exposing them to all aspects of our fulfillment and logistics operations. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Operations Manager, Fulfillment Operations, who also serves as the backup for this role. 

What you’ll do:

• Manage, build, and develop a team of 30+ warehouse associates (Temp and FTE).   
• Review weekly work forecasts and identify productivity requirements to meet overall building objectives.  
• Partner with other Area Managers to balance labor ensuring we are operating an efficient shift while meeting all goals.  
• Own operational metric reporting, including, but not limited to, VCPO, UPH, OPH (Batch, Labelling, Pick, Pack), on-time receiving and shipping, merchant SLA’s and Injury Rate. Identify areas for improvement, troubleshoot problems, and implement solutions to maintain standards.  
• Responsible for ensuring teams are properly trained on processes and procedures, understand metrics and performance goals, and that their needs are addressed so they can best perform in their roles. Assign tasks, provide coaching and accountability, and motivate team towards achieving performance goals.  
• Develop Lead talent ensuring Lead associates are provided necessary tools, training, and resources to meet standards.  
• Actively foster employee engagement onsite by participating in activities, events, and programs that contribute to workplace culture, a positive work environment and employee wellbeing.  
• Review and approve associate timecards daily.  
• Serve as the contact for escalated issues, with the ability to mitigate risk and resolve quickly and effectively.  
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.   
• Supervises daily workflows to ensure products are handled and stored correctly in accordance with defined safety and quality procedures. Maintains compliance with hygiene and contamination control standards and promotes a culture of accountability among associates.   
• Additional duties and responsibilities as necessary.  

What you’ll bring to the table:

• 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment. Preferred experience in ecommerce, retail, and manufacturing industries. 
• Ability to manage performance, deliver feedback, train and develop talent for professional growth. 
• Solid computer skills and have a working knowledge of programs such as Microsoft Word and Excel, PowerBI and TMS systems.  
• Strong analytical skills and experience tracking and achieving KPIs. 
• Excellent attention to detail and communication skills. 
• Comfortability to navigate and manage ambiguity.    
• Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online.   
• Ability to build and maintain relationships with business stakeholders and carrier partners. 
• Must be willing to work rotating shifts and non-traditional hours as needed to support business operations. 

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Paid Holidays & Flexible Time Off Program 
• Paid Sick Leave  
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary range of $65,000–$73,000 for this role. The total compensation for this position in our compensation architecture is $54,878 - $91,463. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.  

#LI-MW1

Location: 4755 Hanoverville Road, Bethlehem, PA 18020

Role Description: 

The Area Manager is a people first leader responsible for directly managing and developing a team of leads and associates in our fulfillment centers. They’ll be heavily involved in driving process improvement, maintaining a safe work environment, tracking operational performance across various metrics, fostering employee engagement onsite and owning development of their team. Area Managers receive exposure across departments and shifts to contribute to operational and cultural excellence, diversifying their experience and exposing them to all aspects of our fulfillment and logistics operations. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Operations Manager, Fulfillment Operations, who also serves as the backup for this role. 

What you’ll do: 

• Manage, build, and develop a team of 30+ warehouse associates (Temp and FTE).   
• Review weekly work forecasts and identify productivity requirements to meet overall building objectives.  
• Partner with other Area Managers to balance labor ensuring we are operating an efficient shift while meeting all goals.  
• Own operational metric reporting, including, but not limited to, VCPO, UPH, OPH (Batch, Labelling, Pick, Pack), on-time receiving and shipping, merchant SLA’s and Injury Rate. Identify areas for improvement, troubleshoot problems, and implement solutions to maintain standards.  
• Responsible for ensuring teams are properly trained on processes and procedures, understand metrics and performance goals, and that their needs are addressed so they can best perform in their roles. Assign tasks, provide coaching and accountability, and motivate team towards achieving performance goals.  
• Develop Lead talent ensuring Lead associates are provided necessary tools, training, and resources to meet standards.  
• Actively foster employee engagement onsite by participating in activities, events, and programs that contribute to workplace culture, a positive work environment and employee wellbeing.  
• Review and approve associate timecards daily.  
• Serve as the contact for escalated issues, with the ability to mitigate risk and resolve quickly and effectively.  
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.   
• Supervises daily workflows to ensure products are handled and stored correctly in accordance with defined safety and quality procedures. Maintains compliance with hygiene and contamination control standards and promotes a culture of accountability among associates.   
• Additional duties and responsibilities as necessary.  

What you’ll bring to the table: 

• 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment. Preferred experience in ecommerce, retail, and manufacturing industries. 
• Ability to manage performance, deliver feedback, train and develop talent for professional growth. 
• Solid computer skills and have a working knowledge of programs such as Microsoft Word and Excel, PowerBI and TMS systems.  
• Strong analytical skills and experience tracking and achieving KPIs. 
• Excellent attention to detail and communication skills. 
• Comfortability to navigate and manage ambiguity.    
• Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online.   
• Ability to build and maintain relationships with business stakeholders and carrier partners. 
• Must be willing to work rotating shifts and non-traditional hours as needed to support business operations. 

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Flexible Time Off Program 
• Paid Sick Leave  
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary range of $60,000–$72,000 for this role. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.  

About ITS Logistics

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions.  With the- highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

Want to learn more about ITS Logistics?  Check out our website!  www.its4logistics.com

Position Summary

The Senior Client Experience Manager will be based at our Harrisburg, PA, warehouse, and will report to the Vice President, Client Success. This position provides overall supervision to the customer service department and ensures that all operations run in an effective and professional manner.

Principle Accountabilities

Additional duties include but are not limited to:

• • Executes goals and objectives set by Leadership to ensure excellent service to the company’s internal and external clients.
  • Fosters an energetic and collaborative Customer Service environment and partnership, working with Operations Management to provide the best end-to-end service to the client.
  • Plans and directs the activities of the Customer Service Department.
  • Creates a continuous learning environment for all Customer Service team members.
  • Creates and/or oversees that SOP’s are written for all Customer Service processes, procedures, and functions.
  • Coordinates special and last-minute shipping requests, expediting orders as necessary.
  • Understands and complies with all regulatory shipping documentation requirements.
  • Continuously provides new ideas that promote the efficiency and effectiveness of the Customer Service Department.
  • Ensure delivery of business products and services within established timeframes. Works to exceed customer expectations.
  • Leads the effort in accepting, resolving, and following up on customer complaints.
  • Recommends and implements procedural, policy, technical and personnel ideas on an ongoing basis by interfacing with operations personnel, customers, and support departments.
  • Undertake job responsibilities in a manner consistent with the company's Core Values.

Position Requirements

The successful Candidate will bring this position strong business acumen, be technically adept with a strong aptitude for customer service management, preferably in a distribution environment. Additional requirements include:

• Bachelor’s degree in business administration or related field.
• Supervisory/management experience in a customer service environment.
• Strong computer skills. Proficient with MS Outlook, Office, including Word, PowerPoint and Excel required.
• Must have exceptional leadership skills
• Ability to meet aggressive deadlines, manage multiple complex projects simultaneously and able work in a fast-paced, dynamic work environment.
• Excellent problem solving, analysis and decision-making skills.
• Strong organizational skills and ability to multi-task required.
• Ability to gather information, conducts analysis, develop, and implement effective strategies.
• Excellent communication, interpersonal and presentation skills.
• Ability to communicate professionally, both written and verbally with individuals at all levels of the organization, external contacts, customers, and potential customers.

Senior Product Manager 
Location: East Coast US

Senior Product Manager – Fulfillment Value-Added Services (VAS)

About the Role:

ShipMonk is looking for a Senior Product Manager – Fulfillment Value-Added Services (VAS) to lead the charge in operational customization. While others just ship boxes, we craft experiences and enable global scale. In this role, you will own the roadmap for everything that makes a package "special"—from high-tech personalization like engraving and embroidery to high-stakes B2B requirements like UPC tagging and retail ticketing.

Your mission is to take a merchant’s complex, multi-step project—whether it's a bespoke subscription box or a massive retail replenishment order—and translate it into seamless, system-driven transactions. You’ll work at the intersection of e-commerce logic, retail compliance, and physical throughput, ensuring that custom becomes configurable and slow becomes scalable.

Desired Experience:

• Education: Bachelor’s degree or equivalent practical experience.
• PM Core: 5+ years of experience in product management, specifically within logistics, manufacturing, or e-commerce tech.
• Strong experience with creating process flow diagrams, swimlanes, or similar operational/logistics diagrams (e.g., Lucidchart, Miro, FigJam, Visio).
• Domain Expertise: 2+ years of experience with WMS (Warehouse Management Systems), kitting logic, or Bill of Materials (BOM) management.

Skills & Responsibilities:

• Customer Research: Conduct interviews and engage with ShipMonk clients to understand inventory challenges and opportunities.
• VAS Roadmap Ownership: Lead the product lifecycle for specialized fulfillment—turning "Special Projects" into standard, scalable offerings.
• Implementation & Adoption: Collaborate with Go-to-Market teams to drive product launch, adoption, and customer onboarding.
• Workflow Architecture: Design "Cart-to-Floor" flows that ensure a customer's request for a "blue ribbon, tagged, and engraved" item is instantly translated into a clear task for a warehouse associate.
• Complexity Breakdown: Take messy, complex kitting projects and deconstruct them into system-driven, step-by-step digital transactions to minimize human error and maximize speed.
• Personalization Tech Integration: Manage the software side of hardware—integrating engraving, embroidery, and custom labeling tech directly into our fulfillment stack.
• Operational Engineering: Partner with Warehouse Ops to optimize "Special Project" stations, ensuring the physical layout matches the digital workflow you’ve built.
• Scalability & Automation: Move the needle from manual, one-off projects to automated, repeatable processes that can scale across our entire global network.
• Merchant Enablement: Build intuitive interfaces that allow merchants to configure their own "Value-Added" rules without needing a support ticket.
• Data-Driven Decisions: Use operational KPIs to identify bottlenecks in the kitting process. If a specific "tagging" step is slowing us down, you’re the one who finds out why and fixes it.
• Cross-functional Collaboration: Act as the glue between Sales (who sells the vision), Engineering (who builds the logic), and Operations (who does the work).

Senior Manager, Launch & Solutions

We are seeking a highly skilled and experienced Senior Manager to join our Launch Operations team at ShipMonk. As a member of the Launch Operations team, this role will play a pivotal role in the planning and execution of high-impact, high-visibility projects and initiatives, while driving operational excellence across our fulfillment centers.

What you’ll do:

• Merchant Launch & Solutions:
• Support the analysis of merchant attributes and SKU profiles to determine effective solution(s) 
• Own the successful design, execution and oversight of merchant launches, ensuring all operational aspects are thoroughly planned and executed.
• Coordinate with cross-functional teams to ensure all merchant launch requirements are met and any issues are promptly addressed.
• Define, track, and analyze metrics related to the launch of new merchants.
• Develop and support the implementation of new service offerings.
• Train and support Operations teams on new merchant solutions and service offerings, ensuring a smooth transition and effective utilization.
• Analysis:
• Develop and implement user-friendly workflows using tools such as Asana, Slack, Salesforce, and Google-based applications to streamline processes.
• Design and maintain dashboards and reporting tools to provide actionable insights and support data-driven decision-making.
• On-Site Support & Leadership Development:
• Provide on-site support and leadership development, ensuring team members are well-trained and equipped to meet operational challenges.
• Mentor and coach team members to build leadership capabilities and foster a culture of continuous improvement.

What you’ll need:

• Bachelor’s degree in supply chain management, logistics, business administration, or a related field
• Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, and process optimization, preferably in a fulfillment center or distribution environment.
• Strong leadership and team management skills with a proven track record of driving results.
• Excellent analytical and problem-solving abilities with a detail-oriented mindset. Ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Metabase, Tableau, etc.
• Proficiency in inventory management systems and software, such as ERP systems and warehouse management systems.
• Strong understanding of inventory control best practices, lean principles, and continuous improvement methodologies.
• Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization.
• Lean program leadership and/or certification(s) preferred.
• Preferred experience in Wholesale/B2B fulfillment
• Ability to travel up to 15-25%

These positions are employed by Kelly Services with placement at Phoenix Contact in Middletown, PA.

Job Summary

The Distribution Center Worker I position supports the daily operations of the Distribution Center by performing essential tasks related to receiving, picking, packing, and shipping. This entry-level role is focused on executing assigned duties accurately and efficiently while maintaining safety and quality standards.

Responsibilities 

• Perform general distribution center tasks including receiving, picking, packing, and shipping
• Assist with unloading and loading trucks
• Use warehouse management systems (WMS) to process incoming and outgoing goods
• Inspect incoming products for quantity and part number accuracy
• Distribute products to designated storage areas (ASRS, conventional)
• Follow WMS instructions at workstations to complete tasks
• Pick and pack customer orders with attention to detail
• Prepare shipments according to WMS directions and shipping guidelines
• Operate hand trucks and other equipment (training provided)
• Maintain a clean and organized work area
• Follow safety procedures and company policies
• Perform other duties as assigned by the supervisor or manager 
  
  

Qualifications

• High school diploma or G.E.D. required
• Detail-oriented with a focus on accuracy
• Basic computer skills and willingness to learn WMS
• Ability to work well in a team environment
• Strong work ethic and reliability
• Willingness to follow instructions and learn new processes
• Commitment to safety and customer satisfaction

Essential Job Functions

• Must be able to lift up to 70 lbs.
• Must be able to stand for extended periods of time
• Must be able to work flexible hours/overtime when necessary, including weekends
• Must be extremely professional, ethical, and customer-focused
• Regular and on-time attendance

These positions are employed by Kelly Services with placement at Phoenix Contact in Middletown, PA.

What we are looking for:

As an Inventory Associate, you'll focus on taking our inventory management to the next level of operational excellence. You will be responsible for everything related to Vault operations: receiving, storing, and shipping out. The Vault is the physical backbone of Alt’s portfolio management & Exchange platform, and your team will be responsible for safely managing our most valuable assets. 

Vaulting is a differentiated service offering to customers and is an independent revenue stream to Alt. You will work closely with other members of the Central Operations, Account Management, and Product teams to build and optimize vaulting processes, drive efficiencies, and directly contribute to the growth of the company. 

Please note we are looking for Inventory Associates for our Second Shift: 3PM-11PM  

The impact you will make:

• Ensure the seamless end-to end operations of the intake, outtake, and vaulting processes
• Directly facilitate the receiving, digitization, cataloging, and shipment of all sports cards 
• Develop process and system improvements to continually raise the bar of execution for vaulting
• Work directly with our internal product and data teams and to continually implement and test new solutions
• Drive forward the future vision of the Vault experience with our customer support team
• Engage with multiple levels of internal & external stakeholders

What you bring to the table:

• Bachelor's degree, preferred
• Minimum 2 years of working experience in a high-volume and fast-paced operational, B2B or logistics support environment
• Demonstrated ability to manage effectively, set goals, super high attention to detail, and enjoys challenging situations
• Self motivated with a deep affinity for problem solving, always challenging the status quo and never settling for how something ‘has always been done’
• Always willing to roll up your sleeves and take on something hands-on
• Bonus Points if you have a Bachelor's degree in Business, Engineering, Supply Chain / Logistics / Manufacturing or a related discipline
• Bonus Points if you have technical skills in SQL, Excel and/or Data visualization

This role is performed onsite in Alt’s Vault facility and requires regular participation in hands-on warehouse operations. The following requirements represent the essential functions of the role and may be performed with or without reasonable accommodation.

Physical Requirements:

• Ability to stand and move throughout the facility for extended periods of time during scheduled shifts
• Ability to frequently lift, carry, push, and pull inventory and materials as part of daily operations
• Ability to reach overhead, bend, stoop, kneel, and crouch to access inventory stored at varying heights
• Ability to manually handle, inspect, and package inventory with a high degree of care and attention to detail
• Ability to safely use ladders, shelving systems, carts, and other warehouse equipment in accordance with safety guidelines

Work Environment:

• Work is conducted in a warehouse and vault environment, which may include concrete flooring & moderate noise levels.
• Tasks may involve repetitive motions and sustained focus to ensure accuracy and asset protection
• Adherence to all safety, security, and operational procedures is required at all times

Scheduling & Attendance:

• This is an onsite role based at Alt’s Vault location in Delaware
• Reliable and consistent attendance is required to support operational continuity
• Schedule flexibility may be required during periods of increased volume or operational demand

What you will get from us:

• You will be given resources to help grow your personal brand and to position yourself as a thought leader in areas relevant to Alt.
• Ground floor opportunity as an early member of the Alt team; you’ll directly shape the direction of our company. The opportunities for growth are truly limitless.
• An inclusive company culture that is being built intentionally to foster an environment that supports and engages talent in their current and future endeavors.
• Stipend to invest in alternative assets
• 401K, Work from home and Wellness Stipends 
• Unlimited vacation policy
• Generous paid parental leave
• Competitive healthcare benefits, including HSA, for you and your dependent(s)

Compensation: $45,000 - $50,000 Yearly 

Overview

As the Industrial Engineer - Warehouse Design & Automation, you will be a technical leader responsible for designing, engineering, and scaling warehouse facilities across a multi-site fulfillment network. Your primary mission is to translate business demand and growth forecasts into data-driven, buildable warehouse designs that optimize throughput, labor efficiency, space utilization, and cost.

This role partners closely with Operations, Real Estate, Facilities, IT, Finance, and external automation vendors to deliver standardized, scalable solutions for greenfield builds, expansions, and retrofits. You will bring a strong systems mindset, deep understanding of material flow, and a bias for simplicity, operability, and long-term sustainability.

What You’ll Do

Warehouse Design & Engineering

• Design end-to-end warehouse layouts for new facilities, expansions, and retrofits, supporting high-throughput fulfillment operations.
• Engineer material flows from inbound receiving through outbound shipping, ensuring efficient, safe, and ergonomic processes.
• Define building-level requirements including dock counts, clear heights, column spacing, power, floor loading, and equipment zoning, in partnership with cross-functional teams.
• Develop and maintain layout drawings, design assumptions, and engineering narratives for leadership, finance, and vendor review.

MHE & Automation Engineering

• Specify, evaluate, and engineer material handling and automation systems including:
• Conveyors, sorters, and divert systems
• Pick modules, pallet flow, case flow, and mezzanines
• AMRs, AGVs, and goods-to-person solutions
• Packaging, labeling, dimensioning, and weighing systems
  
  
• Develop functional specifications, throughput targets, and redundancy strategies for automation systems.
• Partner with integrators and vendors through RFPs, design reviews, FAT/SAT, commissioning, and go-live support.

Capacity Modeling & Data Analysis

• Build capacity, throughput, and labor models using forecasted volumes, SKU profiles, and order characteristics.
• Analyze peak scenarios, seasonality, and failure modes to stress-test designs.
• Quantify trade-offs between labor, automation, space utilization, service levels, and cost.
• Use post-launch operational data to refine assumptions and continuously improve design standards.

Financial Analysis & Business Case Development

• Develop CapEx and OpEx estimates for MHE and automation investments.
• Support ROI, payback period, and total cost of ownership analyses.
• Partner with Finance and Leadership to support capital planning and investment decisions.
• Drive standardization across facilities to reduce engineering variability and lifecycle cost.

Launch Support & Continuous Improvement

• Support warehouse launches and expansions through go-live and stabilization.
• Partner with Operations, Maintenance, and Controls teams to resolve systemic design issues.
• Perform post-launch audits and feed learnings back into network design standards and playbooks.
• Document and maintain reference designs, engineering standards, and best practices.

What You’ll Need

• Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Systems Engineering, or a related field.
• Alternatively, equivalent hands-on experience designing warehouse automation systems may be considered.
• 5+ years of experience in warehouse design, material handling engineering, or automation.
• Proven experience designing high-volume distribution or fulfillment centers.
• Strong analytical and modeling skills, with advanced proficiency in Excel; SQL, Python, or simulation tools are a plus.
• Proficiency in AutoCAD or similar layout and design tools.
  
  

Preferred Qualifications

• Master’s degree in Industrial Engineering, Mechanical Engineering, Systems Engineering, or a related field.
• Experience in large-scale e-commerce, retail, or 3PL fulfillment networks.
• Familiarity with WMS concepts and system integration dependencies.
• Greenfield warehouse launch experience.
• Experience working directly with automation integrators or MHE vendors.
  
  

Key Attributes

• Strong systems thinker with the ability to design for scale, peak, and failure scenarios.
• Data-driven decision maker who can clearly communicate technical trade-offs to non-technical stakeholders.
• Practical, operations-aware engineer who values simplicity, maintainability, and standardization.
• Builder mindset with a desire to create mechanisms, standards, and repeatable solutions.

• Perform routine inspections, preventive maintenance tasks, and repairs on warehouse equipment, including conveyor systems, forklifts, packaging machines, and other mechanical and electrical systems.
• Respond promptly to equipment breakdowns, troubleshoot issues, and implement effective solutions to minimize downtime and productivity loss.
• Conduct regular maintenance checks to ensure compliance with safety regulations and identify potential hazards or risks.
• Collaborate with warehouse operations and logistics teams to schedule maintenance activities, prioritize work orders, and coordinate equipment availability.
• Maintain accurate records of maintenance activities, including equipment repairs, parts replacement, and maintenance schedules.
• Source and procure necessary parts, tools, and supplies for maintenance and repairs, ensuring adequate inventory levels are maintained.
• Assist in the installation and commissioning of new equipment and machinery, following manufacturer's guidelines and safety protocols.
• Conduct training sessions for warehouse staff on equipment operation, maintenance best practices, and safety procedures.
• Stay updated on industry trends, technological advancements, and best practices in warehouse maintenance and equipment repair.
• Adhere to company policies, safety standards, and regulatory requirements in all maintenance activities.

• High school diploma or equivalent. Technical certification or vocational training in maintenance, electrical, or mechanical fields is preferred.
• Proven experience (3+ years) as a Maintenance Technician or similar role in a warehouse or industrial setting.
• Strong knowledge of mechanical systems, electrical circuits, and industrial equipment, including conveyors, motors, pumps, and hydraulic systems.
• Proficiency in diagnosing and troubleshooting equipment malfunctions, utilizing appropriate tools and diagnostic equipment.
• Experience with preventive maintenance programs, work order systems, and computerized maintenance management systems (CMMS).
• Ability to read and interpret equipment manuals, schematics, and technical drawings.
• Basic knowledge of safety protocols and regulations related to warehouse operations and equipment maintenance.
• Excellent problem-solving skills, with the ability to work under pressure and meet tight deadlines.
• Strong communication and interpersonal skills, with the ability to work effectively as part of a team and communicate technical information to non-technical personnel.
• Physical stamina and dexterity to perform manual labor and lift heavy objects as required.
• Flexibility to work shifts, including evenings, weekends, and holidays, as needed.

What you'll do:

• The Operations Supervisor will lead, manage and develop a team of 25 to 30 ShipMonk Associates
• Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed
• Use software to keep records, edit, and manage the inventory flow
• The Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIs
• Report to upper management on stock levels, issues, employee performance, etc.
• Constantly work to improve processes
• Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity
• The Operations Supervisor will ensure that facility equipment is properly maintained and safe
• Communicate with the warehouse manager to make critical decisions
• Train new warehouse associates
• Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct

What you'll need:

• Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred
• Minimum 2 years of experience in a supervisory role
• Working knowledge of inventory management software
• Excellent organization, planning skills, and strong attention to detail
• The Operations Supervisor will have outstanding communication and interpersonal abilities
• Proven track record of taking ownership, driving results, and managing change
• Ability to dive deep into data and provide thought-provoking, workable business solutions
• Available to work on weekends, holidays, and overtime as needed
• Ability to work in a fast-paced environment
• Must be able to stand for most of the day
• Ability to lift up to 50lbs.

What you'll do:

• The Operations Supervisor will lead, manage and develop a team of 25 to 30 ShipMonk Associates
• Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed
• Use software to keep records, edit, and manage the inventory flow
• The Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIs
• Report to upper management on stock levels, issues, employee performance, etc.
• Constantly work to improve processes
• Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity
• The Operations Supervisor will ensure that facility equipment is properly maintained and safe
• Communicate with the warehouse manager to make critical decisions
• Train new warehouse associates
• Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct

What you'll need:

• Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred
• Minimum 2 years of experience in a supervisory role
• Working knowledge of inventory management software
• Excellent organization, planning skills, and strong attention to detail
• The Operations Supervisor will have outstanding communication and interpersonal abilities
• Proven track record of taking ownership, driving results, and managing change
• Ability to dive deep into data and provide thought-provoking, workable business solutions
• Available to work on weekends, holidays, and overtime as needed
• Ability to work in a fast-paced environment
• Must be able to stand for most of the day
• Ability to lift up to 50lbs.