Sr. Sales Operations Manager 

Skopje, Zagreb, Spit, Budapest, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

As part of the sales operations team in EMEA, you will be responsible for proactively driving new business by identifying and engaging high-potential prospects, expanding the agency's regional reach by using a range of inbound and outbound sales tactics. You will play a critical role in the sourcing of new business leads. You will do this by executing targeted and thoughtful outreach campaigns and nurture valuable connections, generating coffee dates for the sales teams and supporting sales growth initiatives. 

WHAT YOU'LL DO

• Build, manage and execute outreach campaigns in Linkedin and Outreach.io to agreed target lists, constantly monitoring engagement and adjusting accordingly to grow our DEPT®fluencers networks with relevant connections
• Support ongoing outreach hustles as well as partner and conference/event hustles for our EMEA markets by building target lists, drafting outreach copy, coordinating meetings, generating registrations & coffee dates in close collaboration with the marketing team & the growth marketing team
• Develop, manage and support with a proper follow up strategies and workflows
• Contribute to the creation of campaign themes and outreach ideas with the marketing team & the growth marketing team, and execute engagement strategies for UKI to help nurture prospects into tangible connections that will be handed to the sales team (incl ABM)
• Attend relevant industry events, support with lead/coffee date preparation & organisation, and represent DEPT®
• Manage the qualification of marketing qualified leads (MQLs) against specified criteria and coordinate outreach with key executives at DEPT® to ensure the best results.
• Support with the administration and clean-up of our CRM system (Salesforce). By checking dashboards and holding other lead owners accountable you’re making sure the data of our internal information database is up to date at all times. 

KPI's

• Growth of DEPTfluencer profiles relevant new connections 
• Generate registrations for owned events / generate scheduled meetings for external events with relevant new prospects
• Nurturing existing DEPTfluencer networks/connections & building conversations 
• Generating & preparing coffee dates

WHAT YOU'll BRING

• Are internationally oriented and master the English language in speaking and writing;
• Have strong verbal and written communication skills, interpersonal and organisational skills;
• Are commercially driven, 
• Have good time management skills and the ability to stay flexible in a fast paced environment; you can quickly switch between topics and campaigns, 
• Are very well organised and structured and able to effectively communicate the status and developments of your work;
• Are the example of proactivity and result-orientation and you always apply a confident, can-do attitude;
• Are a great listener and able to identify both a client's needs and that of your colleagues;
• Can demonstrate being a trusted first point of contact for new business leads to conduct a thorough qualification process, providing a detailed handover to the sales team;
• Are interested in getting to know a full range of communication techniques, including goal oriented calling, emailing, LinkedIn etc. to build engagement and achieve results;
  
  

WHAT YOU'll GET

• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities
• Additional specific benefits depending on location

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

*Candidates must be available to work EST business hours.

Insight Assurance is a global audit firm on a mission to transform how organizations achieve cybersecurity and compliance. Founded by former Big 4 (EY) professionals, we deliver next-generation audit services across SOC 2, ISO 27001, PCI DSS (QSA), HITRUST, CMMC (C3PAO), and FedRAMP (3PAO) frameworks.

We’re not your traditional audit firm — we’re tech-enabled, leveraging compliance automation and advanced collaboration tools to make audits faster, smarter, and more impactful for our clients.
Recognized on the Inc. 5000 and Fast 50 lists, Insight Assurance is one of the fastest-growing global audit firms, with 170+ professionals supporting nearly 2,000 clients across the Americas, EMEA, and APAC.

POSITION DESCRIPTION 

We are looking for an experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services, identifying additional needs, and helping them achieve their business and compliance goals. 

RESPONSIBILITIES: 

• Serve as the primary point of contact for clients and develop strong relationships with key stakeholders 

• Understand clients' business objectives and help them achieve their goals by providing expert guidance and advice 

• Conduct regular check-ins with clients to help them get ready for their compliance audit engagements 

• Be able to identify needs for additional services 

• Work closely with internal teams to ensure the timely delivery of services to clients 

• Proactively identify and address client concerns and issues, and develop solutions to improve their experience 

• Ensure clients are satisfied with our services, and identify opportunities for upselling 

REQUIREMENTS:

• Bachelor's degree 
  
  
• 3+ years of experience in a client-facing role, such as customer success, account management, or sales 

• Ability to quickly grasp the basics of various compliance frameworks and demonstrate a strong willingness to learn and deepen their expertise in the compliance industry. 

• Exceptional organizational and task management skills, with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment. 

• Strong communication and interpersonal skills, with the ability to build strong relationships with clients and effectively communicate internally 

• Excellent problem-solving skills, with the ability to identify and address client concerns and issues 

• Ability to manage many clients and projects simultaneously 

• Experience working with SaaS products and services is a plus 

• Experience working with a compliance automation software solution is a plus 

• Experience with or knowledge of common compliance frameworks (i.e. SOC Examinations, ISO Certifications, PCI, HIPAA, GDPR, etc.) is a plus 

• Knowledge of CRM software and sales tools, such as Salesforce or HubSpot, is preferred 
• Bilingual in English

If you are a highly motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development. 

Privacy Notice CCPA: 

• Insight Assurance shares your personal data/information with Greenhouse recruiting because this is the tool we use for the recruitment process.
• Insight Assurance does not sell personal data/information under any circumstances.
• You may exercise your rights under personal data protection legislation by reaching out to us via: HR@insightassurance.com or submit a request via mail at 400 N Tampa St. 15th Floor Suite 122, Tampa, FL 33602

Privacy Notice GDPR:

This notice informs you about the categories of Personal Data/ Information and the Purpose and Scope of Processing Activities to be undertaken by Insight Assurance (we, us, our), under its job application and recruitment process.

We resort to Greenhouse.com as the platform that supports our recruitment process, and therefore your Personal Data/ Information will be Processed on this tool (hosted, shared with, cross-referenced, accessed by our team); we have in place contractual terms and the commitment of Greenhouse.com that ensures the Security and Confidentiality plus Purpose limitation with regards to the Processing of your Personal Data.

When you reply to one of your job postings, you voluntarily and freely submit your Personal Data to us; this, allied with the fact that the Processing by us (and over Greenhouse.com) of that Personal Data has the sole Purpose of validating your application and proceeding with the inherent scrutiny and decision, allows us to argue having Legitimate Interest as the applicable Legal Basis to undertake the Processing of your Personal Data under this scope.

We are a U.S. based company, hence some or all Personal Data pertaining to you will be hosted in the U.S.

The categories of Personal Data under Processing consist of:

• Identification
• Contact
• Education and Professional
• Interview performance
• Evaluation

You may exercise several Rights as determined under applicable Personal Data Protection legislation, in short:

• Right of Access – meaning getting information about the Personal Data under Processing by us, except for the information you already know;
• Right of Erasure – you may ask for us to erase all Personal Data pertaining to you under Processing; this may imply you being excluded from the recruitment process, for without information we cannot proceed with it;
• Right of Opposition or Restriction of Processing – you may ask us to stop some Processing or restrict the Processing of some Personal Data, this may imply you being excluded from the recruitment process, at our sole discretion also for without information we cannot proceed with it;
• Rectification – you can rectify your Personal Data at anytime 

*This position is available for candidates based in Eastern Europe who are authorized to work in their country of residence. This role will be prospecting the US Market and so will work Eastern time in the USA.

Insight Assurance is a global audit firm on a mission to transform how organizations achieve cybersecurity and compliance. Founded by former Big 4 (EY) professionals, we deliver next-generation audit services across SOC 2, ISO 27001, PCI DSS (QSA), HITRUST, CMMC (C3PAO), and FedRAMP (3PAO) frameworks. We're not your traditional audit firm — we're tech-enabled, leveraging compliance automation and advanced collaboration tools to make audits faster, smarter, and more impactful for our clients. Recognized on the Inc. 5000 and Fast 50 lists, Insight Assurance is one of the fastest-growing global audit firms, with 170+ professionals supporting nearly 2,000 clients across the Americas, EMEA, and APAC. If you're a driven sales professional who thrives on building relationships, driving growth, and being part of a high-performance global team, this is your opportunity to sell trust, innovation, and impact with one of the most exciting firms in the audit industry.

JOB DESCRIPTION:

As a Business Development Representative, you will be responsible for identifying, qualifying, and generating new sales leads to support the growth of our company. You will work closely with the sales and marketing teams to develop and execute strategies to expand our customer base and meet revenue targets. This is a remote role based in Eastern Europe. The ideal candidate will have excellent communication skills, the ability to work independently, and a strong desire to succeed in a fast-paced, dynamic environment.

KEY RESPONSIBILITIES:

REQUIREMENTS:

• 4+ years of experience in sales, marketing, or a similar role.
• Bachelor's degree in business, marketing, or a related field preferred.
• Proven track record of generating leads and meeting sales targets.
• Experience with CRM systems and sales tools.
• Excellent communication and presentation skills, with fluency in English (additional European languages a plus).
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a globally distributed team.
• Be experienced in B2B, preferably in SMB and Mid-Market, with a proven track record.
• Have entrepreneurial spirit, initiative, and autonomy.
• Must be based in Eastern Europe and authorized to work in your country of residence.
• This role will be prospecting the EU Market, and so will be working BST (British Standard Time)

Privacy Notice CCPA: 

• Insight Assurance shares your personal data/information with Greenhouse recruiting because this is the tool we use for the recruitment process.
• Insight Assurance does not sell personal data/information under any circumstances.
• You may exercise your rights under personal data protection legislation by reaching out to us via: HR@insightassurance.com or submit a request via mail at 400 N Tampa St. 15th Floor Suite 122, Tampa, FL 33602

Privacy Notice GDPR:

This notice informs you about the categories of Personal Data/ Information and the Purpose and Scope of Processing Activities to be undertaken by Insight Assurance (we, us, our), under its job application and recruitment process.

We resort to Greenhouse.com as the platform that supports our recruitment process, and therefore your Personal Data/ Information will be Processed on this tool (hosted, shared with, cross-referenced, accessed by our team); we have in place contractual terms and the commitment of Greenhouse.com that ensures the Security and Confidentiality plus Purpose limitation with regards to the Processing of your Personal Data.

When you reply to one of your job postings, you voluntarily and freely submit your Personal Data to us; this, allied with the fact that the Processing by us (and over Greenhouse.com) of that Personal Data has the sole Purpose of validating your application and proceeding with the inherent scrutiny and decision, allows us to argue having Legitimate Interest as the applicable Legal Basis to undertake the Processing of your Personal Data under this scope.

We are a U.S. based company, hence some or all Personal Data pertaining to you will be hosted in the U.S.

The categories of Personal Data under Processing consist of:

• Identification
• Contact
• Education and Professional
• Interview performance
• Evaluation

You may exercise several Rights as determined under applicable Personal Data Protection legislation, in short:

• Right of Access – meaning getting information about the Personal Data under Processing by us, except for the information you already know;
• Right of Erasure – you may ask for us to erase all Personal Data pertaining to you under Processing; this may imply you being excluded from the recruitment process, for without information we cannot proceed with it;
• Right of Opposition or Restriction of Processing – you may ask us to stop some Processing or restrict the Processing of some Personal Data, this may imply you being excluded from the recruitment process, at our sole discretion also for without information we cannot proceed with it;
• Rectification – you can rectify your Personal Data at anytime 

Implementation Lead, Hypercare

North Macedonia

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

The Role

You will take ownership of helping our customers succeed during the critical first 30 days, with a strong focus on implementation, adoption, and retention. You will guide shops through a smooth transition onto the platform, ensuring they quickly realize value and build confidence in using Slice solutions in their day-to-day operations. You will lead customer training and education, equipping shop owners and their teams with the knowledge and best practices needed to fully leverage the platform. By providing proactive support, troubleshooting, and early lifecycle guidance, you will help identify and resolve challenges early, setting shops up for sustained success. You will become an expert in Slice solutions and offerings, reinforcing the partnership established by the Sales team while identifying opportunities to deepen engagement through additional products and services. This role plays a critical part in positioning Slice as a trusted technology partner, driving long-term adoption and maximizing customer value. 

The Team

You will partner closely with all Slice sales and post-sales teams to support product sales and adoption, and work alongside the Implementation organization to maximize efficiency, expand our shop base, and reduce churn through strong, lasting relationships with shop owners. You would be included in all running tests for new initiatives,working closely with operations, marketing and product teams, ensuring real dedication and be prepared for new learnings on a continuous level.Your work will directly contribute to growing Slice revenue and deepening our relationship with shops by ensuring a seamless onboarding experience and providing hands-on education and support.

The Winning Recipe 

We are seeking a visionary and customer-obsessed Implementation Lead to own the implementation process of shops in their first 30 days

The core competencies this role calls for:

• Excellent verbal and written English skills
• Excellent communication skills and selling/upselling skills
• 1-2 years of account management experience, sales experience is a plus
• Proficient in Google Docs and Excel
• Self-starter eager to learn and grow in a fast-paced exciting startup environment
• Coachable and welcomes feedback for continuous self-improvement
• Excellent listener, assertive, persistent and persuasive, as well as high-energy and fearless
• Adaptable willing to move quickly and adjust with all the nuances of a startup culture
• Stellar time management skills with the ability to recognize and focus on high priority tasks

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• A team obsessed with ping pong tournaments, pizza Fridays and summer parties!
• Company structure that encourages career development, strong career path in sales; you will be recognized for hard work
• Wellbeing + learning and development program

The Hiring Process

Here’s what you can expect from our hiring process if your candidacy progresses smoothly. We move quickly and strive for a fast turnaround from the final interview to the offer.

• 30 minute introductory meeting with your Recruiter
• 30 minute hiring manager meeting
• 30 minute team meeting
• 30 minute final interview
• Offer!

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations.

If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slice.com

**We are only accepting candidates in Macedonia/Eastern Europe at this time**

We are seeking a motivated and dynamic Sales Development Representative (SDR) to join our growing sales team. The SDR will play a crucial role in driving the growth of Levanta by identifying and generating new business opportunities through outbound and inbound sales efforts. This position is ideal for an ambitious individual looking to launch or advance their career in sales within a fast-paced, innovative company.

What You'll Do:

Prospect and Generate Leads:

• Identify potential clients and key decision-makers through research, networking, and cold outreach.
• Utilize various tools and strategies to generate and qualify new leads.

Outbound and Inbound Sales Activities:

• Conduct high-volume outbound prospecting (email, phone, and LinkedIn) to engage potential customers.
• Respond to and qualify inbound leads generated by marketing campaigns.

Pipeline Management:

• Manage and maintain a pipeline of interested prospects and engage them effectively to convert into sales opportunities.
• Use CRM software to track and manage leads, ensuring accurate and up-to-date information.

Collaborate with Sales Team:

• Work closely with Account Executives to set up meetings and follow up on leads.
• Provide detailed notes and insights to support the sales process.

Continuous Improvement:

• Stay updated on industry trends, market conditions, and competitors.
• Participate in ongoing training and development programs to enhance skills and knowledge.

Qualifications:

• Fluency in English required
• At least 1 year of experience in a sales development or similar role.
• Strong communication and interpersonal skills.
• High level of motivation, drive, and enthusiasm.
• Ability to work independently and as part of a team.
• Experience with CRM software (e.g., Salesforce, HubSpot) is a plus.
• Excellent time management and organizational skills.
• Bachelor's degree in Business, Marketing, or a related field (preferred but not required).

Loka is seeking an Inside Sales Representative (ISR) to support our sales leads and work with world-changing startups. Our engineering teams are applying advanced technologies to companies that are supercharging cancer research, eliminating child illiteracy and revolutionizing telehealth and more. Your work as an ISR will help us expand our business and deepen our impact around the globe.

In this position you’ll own several internal and client-facing processes, attend customer calls and ensure Loka delivers customer experience-obsessed results to the companies we work with. You’ll bridge technical and business objectives with clear, accurate communication between customers and internal teams. And you’ll do it all while working entirely remotely and enjoying every other Friday off 😎

Responsibilities

• Ensure all sales admin processes run smoothly, focusing on clear data entry and cleanliness
• Coordinate with internal teams to successfully execute projects
• Meet new customers and help our leads deliver the best possible experience to customers and our AWS partner representatives
• Track existing customer projects and prospects to define and execute the best path for customers
• Maintain communication with Loka’s partners regarding existing opportunities

Benefits:

• Every other Friday off (26 extra days off a year)
• Remote and flexible
• Explore and Relocation programs (three months work abroad or full international relo)
• Paid sick days and local holidays
• Business English classes program
• Continuous Learning Support
• Fitness and/or Mental Health Subscriptions
• Access to LokaLabs™, our internal research and development program
• Defined career path

Requirements:

• 3+ years in a customer-facing role
• Strong organizational skills and proven track record of creating and maintaining processes around a team
• Bachelor’s degree in Management, Marketing or related field
• 4 hours daily overlap with US time zone (8 AM-12 PM Pacific Standard Time)
• Fluency in written and verbal English - Being a global team, we work entirely in English for meetings, customer calls and business communications
• Experience with software consultancies a plus

Please submit your CV in English.

Loka is seeking an Inside Sales Representative (ISR) to support our sales leads and work with world-changing startups. Our engineering teams are applying advanced technologies to companies that are supercharging cancer research, eliminating child illiteracy and revolutionizing telehealth and more. Your work as an ISR will help us expand our business and deepen our impact around the globe.

In this position you’ll own several internal and client-facing processes, attend customer calls and ensure Loka delivers customer experience-obsessed results to the companies we work with. You’ll bridge technical and business objectives with clear, accurate communication between customers and internal teams. And you’ll do it all while working entirely remotely and enjoying every other Friday off 😎

Responsibilities

• Ensure all sales admin processes run smoothly, focusing on clear data entry and cleanliness
• Coordinate with internal teams to successfully execute projects
• Meet new customers and help our leads deliver the best possible experience to customers and our AWS partner representatives
• Track existing customer projects and prospects to define and execute the best path for customers
• Maintain communication with Loka’s partners regarding existing opportunities

Requirements:

• 3+ years in a customer-facing role
• Strong organizational skills and proven track record of creating and maintaining processes around a team
• Bachelor’s degree in Management, Marketing or related field
• 4 hours daily overlap with US time zone (8 AM-12 PM Pacific Standard Time)
• Fluency in written and verbal English - Being a global team, we work entirely in English for meetings, customer calls and business communications
• Experience with software consultancies a plus

Benefits:

• Every other Friday off (26 extra days off a year)
• Remote and flexible
• Explore and Relocation programs (three months work abroad or full international relo)
• Paid sick days and local holidays
• Business English classes program
• Continuous Learning Support
• Fitness and/or Mental Health Subscriptions
• Access to LokaLabs™, our internal research and development program
• Defined career path

Please submit your CV in English.

In the last year at Loka, our engineers have helped clients advance the world’s #1 AI reading tutor, eliminate $1B in food waste and develop novel drugs for fighting cancer. To cap it off, at the end of 2024 Loka was recognized by AWS as Innovation Partner of the Year, outshining 150,000 partners for the title.

Our award-winning engineering work is driven by our Sales team—the team that we want you to lead.

We’re seeking a Head of Sales Operations to drive our revenue engine to the next level. In this role you will architect the operational backbone that connects our world-class Sales team with our elite Engineering teams. You'll build systems and processes that scale seamlessly from startup speed to enterprise precision, ensuring every client engagement launches flawlessly from first conversation to final deployment.

We count more than 200 certified specialists, technical experts and PhDs among our colleagues. We work entirely remotely, test new ideas with our in-house incubator LokaLabs™ and take every other Friday off (really).

If you're one of those rare leaders driven to transform how elite consulting teams operate at scale, consider Loka your optimal leverage point.

The Role

Lead and expand our existing sales operations by supporting a dynamic team of 5-6 sales professionals while building the foundation for aggressive growth.

Architect systems and processes that seamlessly connect sales pipeline to delivery excellence, ensuring our clients experience Loka's superlative execution from first conversation through project completion.

Drive daily coordination between sales and engineering operations on staffing, project logistics and resource allocation.

Build and lead proactive analytics and reporting that not only track what happened but also predict what's coming.

Scale operations as we expand our GenAI practice and grow our AWS partnership into new customer segments

Manage and grow a high-performing sales operations team, establishing career paths and mentoring future leaders.

Partner closely with leadership on strategic opportunities and data informed decisions as we scale and guide strategic decisions along the way.

Leadership Requirements

• 10+ years of progressive experience in sales operations, revenue operations or related functions with increasing responsibility and impact
• Proven management experience at director level or above, with demonstrated success building and scaling high-performing teams in fast-growth environments
• Systems architecture mindset with hands-on experience designing and implementing scalable revenue operations processes and technologies
• HubSpot expertise and experience with modern sales tech stack integration, reporting and optimization
• Cross-functional collaboration with internal stakeholders to ensure seamless execution
• Analytics and reporting mastery with ability to transform data into actionable insights that drive both tactical improvements and strategic decisions
• Scaling experience with proven success guiding company operations through significant growth phases
• Hands-on mindset, comfortable performing operational work in a fast-changing environment

Experience Profile

• Software-services experience preferred though exceptional candidates from SaaS, consulting or other technology sectors will be considered
• Startup-to-scale-up experience with comfort operating in ambiguous, fast-moving environments while building enterprise-grade processes
• Global or distributed team experience managing across time zones and cultures
• Client relations skills with ability to represent operational excellence in strategic client conversations

Personality Profile

Curiosity: You strive to learn and grow into different industries with a modern tech stack and ever-evolving client needs.

Autonomy and leadership: You thrive in a fully remote, globally distributed environment while driving results across multiple stakeholders.

Collaborative excellence: You enjoy building bridges between sales, engineering and delivery teams to create seamless client experiences.

Adaptability: You operate with a startup mindset and move at startup speed while building enterprise-quality processes.

Benefits

Every other Friday off (26 extra days off a year)

Remote-first and flexible schedule with access to offices in Portugal, North Macedonia and Colombia

Explorer and Relocate programs (three months abroad or full international relocation support)

Paid sick days and local holidays

Access to LokaLabs™, our internal R&D incubator where you can explore moonshot technologies

Mental wellness and physical fitness programs

Continuous learning support with yearly curiosity allowance

Additional Requirements

Excellent English. As a global team, we work entirely in English for meetings, customer calls and business communications.

CV submitted in English

Your achievements matter to us! Ensure your CV and LinkedIn profiles are up to date and accurately reflect your leadership experience and operational impact.

In the last year at Loka, our engineers have helped clients advance the world’s #1 AI reading tutor, eliminate $1B in food waste and develop novel drugs for fighting cancer. To cap it off, at the end of 2024 Loka was recognized by AWS as Innovation Partner of the Year, outshining 150,000 partners for the title.

Our award-winning engineering work is driven by our Sales team—the team that we want you to lead.

We’re seeking a Head of Sales Operations to drive our revenue engine to the next level. In this role you will architect the operational backbone that connects our world-class Sales team with our elite Engineering teams. You'll build systems and processes that scale seamlessly from startup speed to enterprise precision, ensuring every client engagement launches flawlessly from first conversation to final deployment.

We count more than 200 certified specialists, technical experts and PhDs among our colleagues. We work entirely remotely, test new ideas with our in-house incubator LokaLabs™ and take every other Friday off (really).

If you're one of those rare leaders driven to transform how elite consulting teams operate at scale, consider Loka your optimal leverage point.

The Role

Lead and expand our existing sales operations by supporting a dynamic team of 5-6 sales professionals while building the foundation for aggressive growth.

Architect systems and processes that seamlessly connect sales pipeline to delivery excellence, ensuring our clients experience Loka's superlative execution from first conversation through project completion.

Drive daily coordination between sales and engineering operations on staffing, project logistics and resource allocation.

Build and lead proactive analytics and reporting that not only track what happened but also predict what's coming.

Scale operations as we expand our GenAI practice and grow our AWS partnership into new customer segments

Manage and grow a high-performing sales operations team, establishing career paths and mentoring future leaders.

Partner closely with leadership on strategic opportunities and data informed decisions as we scale and guide strategic decisions along the way.

Leadership Requirements

• 10+ years of progressive experience in sales operations, revenue operations or related functions with increasing responsibility and impact
• Proven management experience at director level or above, with demonstrated success building and scaling high-performing teams in fast-growth environments
• Systems architecture mindset with hands-on experience designing and implementing scalable revenue operations processes and technologies
• HubSpot expertise and experience with modern sales tech stack integration, reporting and optimization
• Cross-functional collaboration with internal stakeholders to ensure seamless execution
• Analytics and reporting mastery with ability to transform data into actionable insights that drive both tactical improvements and strategic decisions
• Scaling experience with proven success guiding company operations through significant growth phases
• Hands-on mindset, comfortable performing operational work in a fast-changing environment

Experience Profile

• Software-services experience preferred though exceptional candidates from SaaS, consulting or other technology sectors will be considered
• Startup-to-scale-up experience with comfort operating in ambiguous, fast-moving environments while building enterprise-grade processes
• Global or distributed team experience managing across time zones and cultures
• Client relations skills with ability to represent operational excellence in strategic client conversations

Personality Profile

Curiosity: You strive to learn and grow into different industries with a modern tech stack and ever-evolving client needs.

Autonomy and leadership: You thrive in a fully remote, globally distributed environment while driving results across multiple stakeholders.

Collaborative excellence: You enjoy building bridges between sales, engineering and delivery teams to create seamless client experiences.

Adaptability: You operate with a startup mindset and move at startup speed while building enterprise-quality processes.

Benefits

Every other Friday off (26 extra days off a year)

Remote-first and flexible schedule with access to offices in Portugal, North Macedonia and Colombia

Explorer and Relocate programs (three months abroad or full international relocation support)

Paid sick days and local holidays

Access to LokaLabs™, our internal R&D incubator where you can explore moonshot technologies

Mental wellness and physical fitness programs

Continuous learning support with yearly curiosity allowance

Additional Requirements

Excellent English. As a global team, we work entirely in English for meetings, customer calls and business communications.

CV submitted in English

Your achievements matter to us! Ensure your CV and LinkedIn profiles are up to date and accurately reflect your leadership experience and operational impact.