MongoDB is looking for a transformational HR Leader who has partnered with senior leaders to drive complex, global change at scale. As the Senior Director, you will partner with the Chief Revenue Officer Leadership Team and the VP, HRBP to drive a people strategy that enables durable, profitable growth, expands our market reach, and builds a deep bench of leaders for tomorrow. The role reports to the VP, HR Business Partnering and manages a global team of two. 

At MongoDB, the HRBP team’s key focus is to be a trusted advisor to business leaders, translating business strategy into people and organizational priorities that drive performance, culture and growth. This includes shaping workforce strategy & culture, optimizing organizational design and building leadership capability. They use data and insights to influence decisions, anticipate talent needs and ensure that the business has the right structure, culture and capabilities to scale. In short, they are an extension of the business leadership team. They accomplish all of this through very close collaboration with the various other functions within the People Team - Total Rewards, Culture Talent & Development, Talent Acquisition, Regional HR, HR Operations, and People Analytics.  

Key Responsibilities

​Strategic Partnership & Business Leadership

• Serve as a trusted advisor to the CRO and global Sales leadership team, shaping people and organizational strategies that drive scalable revenue growth and global market expansion
• Leverage business acumen and data-driven insights to influence decisions on organization design, talent strategy, and leadership effectiveness
• Lead and develop a global team, fostering growth, excellence, and deep partnership capability

Talent & Performance Management

• Drive a high-performance culture through disciplined goal-setting, continuous feedback, and performance calibration across regions
• Partner with leaders to identify, develop, and retain top talent
• Use analytics and insights to diagnose trends, assess bench strength, and implement targeted development and engagement strategies that sustain performance
• Practice what you coach within your own team, providing continuous feedback, coaching and guidance to your team of BPs

Leadership Development & Succession Planning

• Lead succession planning for critical roles, ensuring depth and readiness across the global Sales organization
• Provide executive coaching and counsel to senior leaders to elevate influence, decision-making, and people leadership capability

Organizational Planning, Design & Change Leadership

• Lead global transformation and organizational design initiatives to ensure that the organizational structure enables accountability, scalability and performance
• Architect organizational change, ensuring transformations are executed thoughtfully and sustainably with clear communication and employee engagement

Culture & Employee Experience

• Act as a culture carrier and change agent, embedding company values and leadership principles into daily decisions, programs & behaviors
• Foster a culture of retention where teams feel empowered and aligned to outcomes

Profile & Experience

• 12+ years of HR experience, including 8+ years in senior HRBP roles and at least 4+ years leading a team of HRBPs
• Proven success leading people strategy and organizational transformation in a high-growth, high-performance technology company
• Strong business acumen and deep understanding of Go-To-Market operations and strategies
• Demonstrated ability to influence, build trust, and drive change across complex global organizations with very senior leaders
• Track record of leading through ambiguity and scaling organizations
• Analytical and insight-driven; uses data to guide decisions and measure impact
• Exceptional communication, judgment, and credibility at the most senior levels
• Consumption experience is a plus

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273422877

About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers, including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on the Forbes Cloud 100 list and is a Y Combinator 2024 Breakthrough Company.

What you’ll do:

• Own the end-to-end development lifecycle for new features within Salesforce Service Cloud and Zendesk to improve agent productivity and the customer experience.
• Choose the right tool for the job, whether it’s a declarative change, custom Apex/code, or leveraging a 3rd party application.
• Collaborate with business systems analysts to translate requirements into technical solutions that are maintainable, performant, and scalable.
• Design and maintain AI-driven solutions, identify and deliver solutions where AI can be strategically applied to accelerate and enhance both the agent's workflow, the overall customer experience, and our development velocity.
• Partner with cross-functional engineers to architect new features and ensure seamless integration with existing Service Cloud applications and our broader data ecosystem.
• Maintain a customer-centric and data-driven approach, monitoring feature performance, troubleshooting issues, and informing future enhancements.

What you’ll bring:

• 6+ years of Salesforce development experience, with a proven track record of designing and implementing complex, scalable solutions on the Service Cloud platform. Experience with Zendesk development is a significant plus.
• Technical Mastery: A strong command of the full software development lifecycle (SDLC) within an Agile environment, including expertise in DevOps processes and technology.
• Grit & Resilience: You tackle complex, ambiguous problems with persistence. You aren't deterred by technical debt; instead, you dig in and find creative ways to deliver results.
• Urgency & Acceleration: You operate with a bias for action. You work with a sense of urgency to keep pace with a high-growth environment, ensuring we consistently accelerate outcomes for the business.
• Flexibility: The ability to "flex" when necessary, moving between different technologies and pivoting quickly as business priorities evolve.
• Ownership: A deep sense of accountability for the entire feature lifecycle, from initial design through to production release and maintenance.
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes. 

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

We’re seeking a Staff DevOps Engineer to join our Cloud Platform Team — the engineer who sets the technical direction for how Built’s infrastructure is designed, operated, and evolved. This is the most senior individual contributor role on the platform team, and it goes well beyond day-to-day operations. You’ll architect the systems that every engineering team at Built depends on, define the standards that others work within, and drive the platform roadmap with full autonomy. By raising the reliability and velocity of our infrastructure, you directly enable Built’s mission of radically disrupting construction finance.

Our Guiding Principles

• Be Bold. We pursue the biggest problems in our industry, challenge assumptions others take for granted, and take calculated risks to get there. We don’t hide behind consensus or committees. Playing it safe is just failing slowly.
• Help Customers Win. We learn our customers’ businesses deeply — how they think, how they deploy capital, what keeps them up at night. We treat their capital like our own. We ship leverage, not features. And we measure ourselves by customer results, not our intentions.
• Move with Urgency & Purpose. We bias toward delivery over perfection, remove friction from our own paths, and communicate in real time. Momentum compounds — and we build it every day.
• Own the Outcome. We own outcomes, not just tasks. We hold a high Say:Do ratio and take responsibility from idea through impact. When something breaks, we fix it — we don’t wait to be asked.
• Never Satisfied. We raise the bar continuously. We stay curious, hold exacting standards, debate hard, and hold our opinions loosely when the evidence shifts. Excellence is a habit, not an event.

What You’ll Do

• Architect and own Built’s core cloud infrastructure on AWS — defining the patterns, standards, and systems that all engineering teams build on, from EKS/ECS cluster design to VPC topology to IAM governance.
• Lead platform modernization — driving the migration and simplification of our software delivery lifecycle, rationalizing tooling, and building the infrastructure foundation for Built’s AI-related product initiatives.
• Own SLOs and SLIs for the platform — define them, instrument them in your observability stack, and lead the team in meeting reliability targets consistently across all environments.
• Define DevOps engineering standards across the team — IaC patterns, CI/CD architecture, container orchestration standards, and observability frameworks.
• Drive the platform roadmap in partnership with engineering leadership — balancing foundational investment with immediate delivery needs and communicating trade-offs clearly to technical and non-technical stakeholders.
• Lead incident response and postmortems — serve as the technical escalation point for complex infrastructure failures, drive systemic improvements, and reduce incident volume over time.
• Evaluate and adopt new technologies across the platform stack — making sound build-versus-buy decisions with a clear view of long-term trade-offs and ROI.
• Mentor a team of 5 platform engineers through design reviews, pairing, architecture guidance, and knowledge-sharing sessions across the broader engineering organization.
• Partner with Information Security to lead vulnerability assessment and security architecture — ensuring compliance, proactive risk management, and adherence to regulatory requirements.

Skills & Experience

Must-Have

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 8+ years of hands-on experience in DevOps, platform engineering, or cloud infrastructure in a production environment.
• Expert-level AWS knowledge — deep fluency with EKS, ECS, EC2, RDS, S3, IAM, VPC, and cost management tooling.
• Deep Kubernetes expertise — cluster architecture, networking, RBAC, autoscaling, and debugging production workloads at scale.
• Strong infrastructure-as-code proficiency with Terraform — writing extensible, maintainable modules and enforcing IaC standards across the team.
• Proven experience designing and operating CI/CD pipelines with GitHub Actions, CircleCI, or similar tooling.
• Hands-on observability experience with Datadog, Grafana, or similar platforms — metrics, logs, traces, monitors, SLO tracking, and alerting.
• Familiarity with incident management tooling (Incident.io, PagerDuty, or similar) and a track record of leading postmortems and driving systemic reliability improvements.
• Fluency in at least one scripting or automation language — Python, Go, or Bash.
• Strong communication skills — able to present infrastructure risks and architectural trade-offs to both engineers and non-technical stakeholders.

Nice-to-Have

• Experience with other IaC tools (Pulumi, CloudFormation, CDK) is a plus.
• Experience with service catalog and developer experience tooling (OpsLevel, Backstage, or similar).
• Background in fintech, lending, or regulated industries where uptime, auditability, and data security are critical.
• FinOps experience — cloud cost governance, right-sizing, and spend transparency across engineering teams.
• Contribution to open-source infrastructure projects or published engineering RFCs.

What the First Year Looks Like

Days 1–30: Learn the Landscape

• Ramp up on Built’s AWS infrastructure (EKS, ECS, VPC, IAM), CI/CD pipelines, and observability stack.
• Shadow on-call rotations (roughly one week every six weeks) to understand current incident patterns and pain points firsthand.
• Build relationships with product engineering teams to understand their infrastructure dependencies and friction points.

Days 30–60: Start Shaping the Platform

• Identify the highest-leverage opportunities for platform modernization and SDLC simplification.
• Begin contributing to architecture decisions and TRDs for current initiatives.
• Propose improvements to IaC standards, deployment pipelines, or observability coverage where gaps exist.

Days 60–90: Own and Drive

• Lead a meaningful platform initiative from architecture through delivery — whether modernization, reliability, or developer experience.
• Establish yourself as the technical standard-setter the team turns to for complex infrastructure and AI-related platform questions.
• Contribute to the roadmap planning process with a clear point of view on what the platform needs next.

AI & Technology Expectations

At Built, AI is a first-class part of how we work — not a pilot program. For this role specifically, that means:

• Use AI coding assistants (your choice of platform) as a daily productivity multiplier for IaC authoring, pipeline configuration, and automation scripting.
• Apply AI to platform operations: runbook generation, incident summarization, root cause analysis drafts, and postmortem synthesis.
• Drive and contribute to Built’s broader initiative to automate the software delivery lifecycle — identifying where AI can reduce manual toil across build, test, deploy, and observe workflows.
• Evaluate emerging AI infrastructure tooling and bring well-reasoned recommendations to the team.
• Share effective AI use cases and patterns with the broader engineering organization.

Operational Details

• Team size: You’ll join a team of 5 platform engineers, with this role serving as the senior technical anchor.
• On-call: Rotations run approximately one week every six weeks. We work continuously to reduce incident volume and toil so that on-call is manageable and low-noise.
• Location: Remote (US). Flexible working hours.

Built’s salary range for this position is $175,000-$235,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.

About the team/role

As the Staff Knowledge Base Specialist, you will be a senior contributor to the knowledge systems that enable both Checkr's human and digital workers to resolve issues accurately and efficiently. This is a senior individual contributor role within Shared Services, responsible for leading complex, cross-functional knowledge programs that span department boundaries and directly shape the quality of agent-assisted and AI-driven resolution at scale. You will set strategy, clarify goals, and independently drive programs from initiation to measurable outcomes.

Knowledge at Checkr serves a dual audience: human agents who rely on clear, actionable content to resolve complex cases, and AI agents that retrieve, reason over, and act on that same knowledge base autonomously. This role requires mastery of both dimensions. You will design content that is clear and actionable for human agents while simultaneously being structured for accurate AI retrieval, optimized for fast search, and enriched with metadata that drives correct segmentation and response logic. You will also build, manage, and iterate on AI workforce agents that accelerate knowledge operations, treating them as members of your toolkit the same way you would a contractor or vendor.

Our ideal candidate brings a rare combination of disciplines: the precision of a technical writer, the systems thinking of an information architect, and the LLM fluency of a prompt engineer. You have hands-on experience building knowledge for RAG-based AI systems, a sharp instinct for the content gaps that cause agent escalations and model hallucinations, and the ability to drive alignment across engineering, product, quality, and operations partners. You thrive in ambiguity, mentor peers, and balance department impact with broader company objectives. You are startup-minded: comfortable building from scratch, owning ambiguous problems end to end, and leveraging AI agents as force multipliers to drive outcomes at a scale beyond what manual effort allows.

This role is based in Nashville, TN and requires periodic travel (<25%) to connect with teams across Checkr office locations in San Francisco and Denver.

What you'll do

• Design and drive Checkr's agent-facing knowledge architecture: content structure, chunking strategy, metadata schema, retrieval optimization, and decision logic encoding for both human and AI agent consumption.
• Independently lead complex, cross-functional knowledge programs from initiation to delivery, coordinating with product, engineering, quality, and operations stakeholders to set strategy and achieve program goals within planned timeframes.
• Build, deploy, and manage AI workforce agents that execute knowledge operations tasks, including content audits, metadata enrichment, quality checks, and triage workflows, owning agent performance and iterating on prompts, logic, and guardrails to improve outcomes.
• Define and enforce authoring standards that serve a dual audience: content readable and actionable for frontline BPO agents, and structured for accurate, low-latency AI retrieval.
• Design and manage analytical workflows, including AI assisted triage, to surface knowledge gaps from escalation patterns, quality scores, and conversation failure logs.
• Proactively identify and anticipate risks and gaps in the knowledge ecosystem, including content that misleads agents, creates compliance exposure, or degrades AI performance; propose and execute next steps without waiting to be directed.
• Build and maintain metadata frameworks that ensure knowledge is correctly segmented across agent types, customer tiers, product lines, and support workflows.
• Partner with AI/Product and Engineering teams to surface knowledge-side limitations affecting agent and AI resolution quality, influence prompt design, and advocate for platform enhancements.
• Identify opportunities across agent and AI performance data to drive continuous improvements to content standards, knowledge architecture, and intake processes.
• Serve as a trusted cross-functional partner to Quality, Training, Service Design, and frontline operations teams, translating frontline agent experience needs into knowledge improvements.
• Mentor Knowledge team members on agent-aware and AI-aware authoring practices, providing clear, specific feedback and coaching to build team capability.

What you bring

• 5+ years of experience in knowledge management, information architecture, technical writing, or content operations, with demonstrated progression in scope and complexity.
• 2+ years of hands-on experience building knowledge for AI systems, including chunking strategies, metadata design, retrieval accuracy improvement, and hallucination reduction in a RAG-based environment.
• Experience designing content for a dual audience: human agents who need clear, scannable, actionable content and AI systems that require precision structure for accurate retrieval and reasoning.
• Hands-on experience building and managing AI agents or automated workflows (e.g., prompt chains, decision agents, RPA sequences) to execute operational tasks at scale.
• Proven ability to independently lead complex, cross-functional programs, balancing department priorities with broader company objectives and driving outcomes without direct authority.
• Fluency with leading LLMs (GPT-4, Claude, Gemini) and Gen AI concepts including RAG, agentic AI, chain-of-thought prompting, decision flows, and vector search.
• Strong systems thinking: ability to trace how a knowledge gap, metadata error, or unclear procedure propagates into agent escalations, AI failures, and customer experience degradation.
• Analytical mindset with comfort reading quality scores, latency logs, and accuracy data to diagnose root causes and design targeted solutions.
• Track record of proactively identifying risks, leading retrospectives, and implementing process improvements that prevent recurring issues.
• Demonstrated ability to mentor and coach more junior team members; experience leading external contractors is a plus.
• Exceptional written communication: able to produce clear, actionable content for agent-facing audiences and translate complex AI-system concepts into standards and recommendations for varied stakeholders.
• Preferred: Experience with Zendesk or Salesforce knowledge bases.
• Preferred: Background in support operations or conversation design.
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

What you'll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

What is The Role

Elastic is a search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co

Are you looking to make a real impact and play a meaningful role in the growth of our company?

As a SLED Solutions Architect at Elastic you will serve as a technical authority and trusted advisor to our sales team, customers, partners and community. You will understand and solve our customer’s business issues with the Elastic Stack, engage the regional Elastic community through events and programs, and enable sales through our Partners. A successful SA at Elastic will be focused on excellence; taking the initiative to improve both themselves and the team through continuous learning and questioning the status quo.

What You Will Be Doing

• Serving as the technical point of contact for your accounts and account managers in your assigned territory.
• Building a comprehensive understanding of customers’ goals and objectives, and articulating how our offerings address their needs.
• Creating and owning value based relationships at all levels in customer organizations.
• Actively participating in all phases of planning and execution for your territory, from initial discovery to the technical win.
• Developing and maintaining a deep understanding of the Elastic products and solutions to demonstrate the value of our offerings in sales meetings, and at events such as meetups and conferences.
• Advising the sales team on effective ways of positioning Elastic products, solutions and services.
• Onboarding, educating and enabling our partners, and supporting them in sales cycles.
• Crafting collateral, contributing to programs and collaborating with other Elasticians to meet individual client needs.
• Being the voice of the customer and community to communicate needs, gaps, and improvements to our engineering and leadership teams.
• Deepening both your sales and technical skills through education while taking advantage of all the professional development opportunities provided by Elastic.

What You Bring

• A track record of success in a technical presales role-- enough experience selling and implementing technology to earn your customer’s trust.
• A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.
• A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.
• A history of successful customer relations where you developed an understanding of what made a difference, and devised architectures that helped meet a goal, tackle a problem, or outpace competitors.
• An ability to influence. Have you more than once convinced a team you worked for, of an idea, technology, or architectural pattern?
• The ability to inspire groups, both large and small.
• A willingness to travel 40% within region, and commute into Nashville, as needed.
• US CITIZENSHIP REQUIRED

#LI-AM2

Transform Your Career

We deliver unparalleled opportunities for growth and career advancement. Our dynamic, entrepreneurial culture supports your journey every step of the way.

Embrace new challenges and deliver real value to some of the world’s most influential Fortune 100 brands, growth companies transforming their industries, and mid-market firms that need help navigating the defining moments of their lifecycle. Work side by side with business leaders to solve complex client challenges and make a true impact. Love what you do as part of a diverse organization committed to collaboration and continuous learning.

The Team – Enterprise & Cloud Applications

Our Enterprise & Cloud Applications team is comprised of functional and technical experts in the areas of NetSuite, OneStream, SAP, and Salesforce. We tackle the challenges that come with implementing, optimizing, and maintaining cloud investments. Whether implementing a cloud solution or enhancing and extending an existing cloud environment, we help organizations get the most out of technology investments, including New System and Module Implementations, System Integrations, Upgrade Assessments, Application Upgrades, and Business Process Optimization.

Your Impact

• Work on NetSuite related projects including new implementations, enhancements, integrations, support and other special projects.
• Perform in a leadership role (functional role and solution architect) within the NetSuite Practice by leading project teams, sharing your individual subject matter expertise, and being a primary liaison to our clients.
• Identify, design and implement creative business solutions to continually improve the firm’s methodology and approach.
• Manage client relationships with an eye toward identifying and closing on new business opportunities.
• Create and deliver presentations on technical concepts, project work plans, delivery approach, milestones, and results to client stakeholders.
• Engage with clients and colleagues on revenue recognition solution support.
• Review team progress to ensure compliance with work program and professional standards.
• Educate internal and external audiences on NetSuite best practices.
• Actively participate in career development activities and technical training of staff.

At a minimum, you will have:

• 5+ years of direct NetSuite implementation, upgrade, and support experience.
• Experience facilitating design and configuration of NetSuite.
• Full, life-cycle implementation experience with Multi-book, Advanced Revenue Management, OpenAir, and Professional Services Automation.
• 8+ years of Tier 1 or Tier 2 consulting experience.
• Experience with SuiteScript, SuiteFlow, Integrations, and Reporting experience.
• Experience with data conversions, interfaces/integrations, reporting, and customizations to NetSuite applications.
• Ability to lead workshops, including the gathering/documenting of requirements and use-cases and recommendation of envisioned processes.
• ASC-606 (revenue recognition) experience.
• Strong business skills and experience in accounting, finance or operations.
• Ability to assess functional and technical gaps in designs.
• Ability to define and articulate Business Benefits and Costs.
• Experience developing detailed work plans for project activities within scope of application responsibility.
• Experience training and supporting end users in NetSuite.
• Experience testing NetSuite application instances to successfully validate application setups, including input to test plans, test scenarios, and test scripts is required.
• Proven ability to lead, motivate and build teams that deliver services and solutions that surpass client expectations.
• Flexibility to accommodate travel up to 25%.

Preferably, you will have:

• Bachelor’s degree in Accounting, IT, or related field.
• NetSuite SuiteFoundation, NetSuite Certified ERP Consultant, Multi-book, Advanced Revenue Management, or OpenAir Certifications.
• Experience managing technical development by acting as a liaison between the technical team and the user community is strongly preferred.
• CPA, PMP or MBA.

Transform Your Career

We deliver unparalleled opportunities for growth and career advancement. Our dynamic, entrepreneurial culture supports your journey every step of the way.

Embrace new challenges and deliver real value to some of the world’s most influential Fortune 100 brands, growth companies transforming their industries, and mid-market firms that need help navigating the defining moments of their lifecycle. Work side by side with business leaders to solve complex client challenges and make a true impact. Love what you do as part of a diverse organization committed to collaboration and continuous learning.

THE TEAM – CORPORATE PERFORMANCE MANAGEMENT

Team with fast growing companies and well-known enterprises (both privately held and publicly traded) on a variety of transformational corporate performance management (CPM) projects leveraging OneStream XF.  Team with leaders from across Highspring to provide fully integrated services to support clients in the office of the CFO, CAO, and CIO.

Your Impact

• Lead technical aspects of OneStream engagements, including new implementations and optimization efforts, across the full project lifecycle spanning requirements, design, configuration, testing, deployment, and support.
• Team with the leadership of the firm’s CPM practice helping to set and execute strategy, grow the practice, deepen the alliance relationship with OneStream, amplify our center of excellence, and support staffing and recruiting efforts.
• Support business development pursuits and marketing initiatives, including events, conferences, discovery, demonstrations, and proposal efforts.
• Ensure adherence to Highspring's delivery methodology, approach, standards, tools, and templates, while proactively identifying opportunities and developing solutions for continual improvement.
• Educate internal and external audiences on OneStream XF capabilities and best practices.
• Develop team members through coaching, mentorship, career development activities, and technical training.
• Collaborate with other Highspring services (e.g., target operating model, finance transformation, technical accounting, M&A, etc.) to engage as business partner and advisor to our clients.
• Embrace and embody Highspring's culture, client service principles, and guiding principles.

You Are

Someone who is enthusiastic, entrepreneurial, and motivated.  You’re not afraid to think strategically -and- get your hands dirty.  You’re not only concerned with the success of the project, but you’re building positive relationships with clients along the way. You’re shaping expectations and ensuring the standard of work is in line with promises made.  There are a lot of moving pieces, but you’ve got the work ethic to stay on top of it all.

You are a team-builder and problem-solver. You stay updated on new product enhancements.  You know how to use OneStream to creatively design and implement solutions for your client’s unique challenges.  You know that collaboration is key, so you look for ways to source and share best practices.  If there’s a new way to do something that improves outcomes for clients, you’ll find it.

At a minimum, you will have:

• 3+ years of direct, full life cycle experience implementing or optimizing OneStream.
• 5+ addition years of direct, full life cycle experience implementing or optimizing OneStream and/or other market leading CPM solutions (e.g., Oracle EPM Cloud, Oracle Hyperion, etc.).
• Demonstrated ability to develop technical solutions to empower functional business needs.
• 5+ years of relevant professional services experience.
• Strong understanding of the functional business processes that CPM enables including close, consolidation, reporting, planning, budgeting, and forecasting.
• Strong perspective on CPM best practices.
• Experience with data integration, conversions, and interfaces.
• OneStream business rules and/or .NET and/or VBA and/or SQL experience.
• Experience managing projects, including responsibility for scope, schedule, budget, resource management.
• Proven ability to lead, motivate, and build teams that deliver services and solutions that surpass client expectations.
• Flexibility to travel up to 25%.

Preferably, you will have:

• Bachelor’s and/or graduate degree in finance, accounting, business administration, information systems, IT, or related field.
• Prior functional, industry experience in corporate accounting or financial planning & analysis (FP&A).
• OneStream Certified Professional (OCP) lead architect certification.
• CPA, PMP, CSM, or Six Sigma certifications.

About Minno

Minno is a global media and technology company based in Nashville, Tennessee, on a mission to help kids and families experience Jesus every day through media and technology.

Founded in 2019, Minno is building the most trusted Christian media brand for the next generation. Through our streaming platform, original programming, publishing, and digital presence, we spark children's curiosity about God and the Bible, support parents, and create joyful, lasting faith experiences for families worldwide.

We're a fast-growing startup — powered by a mission-driven team with experience at Amazon, PBS KIDS, Duolingo, Disney, DreamWorks Animation, Noggin, and leading studios and startups. Our growth has placed us in the top 1% of direct-to-consumer subscription businesses, and we are scaling rapidly following the close of our Series A round, led by Konvoy Ventures.

Minno is a Nashville-based global media company serving Christian kids and families through: 

• Minno Kids: Our flagship ad-free streaming platform experiencing triple-digit growth
• Minno Originals: Award-winning original programming including "Laugh and Grow Bible for Kids" and "Young David" 
• YouTube channel: The fastest-growing Christian kids' channels with triple-digit year-over-year growth 
• Minno Press: Our successful publishing unit behind bestselling children's titles, including the award-winning "Minno Laugh & Grow Bible for Kids." 

We differentiate ourselves through creative excellence, faithful curation, parent partnership, and a global vision that honors the diversity of the Church. Minno is a public benefit corporation, and our mission fuels everything we do.

Minno uniquely differentiates itself by promising: 

• Experiential Excellence:  Top-tier quality that changes expectations and raises the bar for Christian content. 

• Safe Entertaining Christian Content: Kid-friendly, entertaining, engaging, age-appropriate, and Biblically aligned content. 

• Practical Faith Support:  Resources that cultivate faith, invite conversation, and foster spiritual growth. 

• Values the Global Church: Honoring the diversity of the global church and people as image bearers of God. 

As a public benefit corporation, Minno is committed to helping kids and their families experience Jesus every day through media and technology. This mission drives everything we do.

The Opportunity

This is Minno's first embedded analytics hire - and one of the most consequential roles we're making as we scale toward becoming the category-defining platform for Christian kids and families.

You will build the analytical backbone of the entire company from the ground up. You'll partner directly with the CEO, CFO, CMO, CCO, CTO, and CPO to transform data from across our growing platform into clear, trusted intelligence that drives every major decision - from content investment to marketing spend to platform strategy.

What makes this role different from a typical analytics hire is the way decisions are made here. When you bring a finding to light, it gets acted on. Our CMO wants to be taught, not just served. Our CFO presents analytical models directly to the board. Your work will shape what Minno does, not sit in a reporting system nobody reads.

This role starts as a high-impact individual contributor. As Minno scales, you'll have the opportunity to build and lead a small analytics team - this is a foundational role in the company we're building, not a seat at the end of a long table.

Why Content Analytics and Children's Data Privacy Matter Here

Minno operates at the intersection of three hard problems: content, kids, and subscriptions.

We produce and distribute original children's programming across our own streaming platform, YouTube (1.1M+ subscribers), and third-party distribution partners. Understanding which content drives engagement, retention, and long-term subscriber value - not just which content is most expensive to produce - is the central analytical challenge of this business.

Content analytics is the hardest of our three analytical verticals to hire for. Marketing attribution and product analytics are learnable. Content analytics requires intuition built from experience - knowing how to evaluate the value of a piece of content, how to model the relationship between content investment and subscriber behavior, and how to advise a creative team with data they actually trust.

Because our audience is children, every analytical system you build must be designed within the constraints of COPPA (Children's Online Privacy Protection Act) and its global equivalents. This isn't a checkbox compliance exercise. It shapes what data you can collect, how you can model behavior, how you work with third-party platforms, and how you architect everything from your data warehouse to your reporting layer. If you've navigated children's data privacy in a product analytics context before, you know what this means. If you haven't, this role will require you to learn it fast - and we'd rather hire someone who's already been through it.

Our Mission and Faith

Minno is a Christian company, and our faith is inseparable from our work. We're building a platform to help kids and families experience Jesus every day - and that conviction shapes every product decision, content investment, and hire we make.

We're looking for someone who is personally aligned with that mission - not because it's a checkbox, but because the work is more meaningful when the mission resonates. You don't need to be an expert in Christian media, but you do need to genuinely care about what we're building for kids and families and see this role as more than a career move.

What You'll Do

• Build and own Minno's analytics foundation - ensuring every functional leader has access to accurate, timely, trusted data to drive their decisions
• Deliver content intelligence that guides investment, licensing, and programming decisions across our growing catalog
• Build investor-grade analytics infrastructure that supports Minno's next phase of growth and capital strategy
• Own marketing attribution across our direct-to-consumer and third-party distribution channels, giving the CMO and CFO clear visibility into what's driving member value
• Drive member lifecycle and behavioral intelligence that informs product prioritization and retention strategy
• Operate as a proactive strategic partner to the executive team - bring insights before they're requested and make data central to every major decision
• Lead Minno's AI analytics strategy and ensure every new business model and content format is instrumented before it launches

What You'll Bring

Must Have

• 5+ years in data analytics, business intelligence, or a related function with demonstrated progression in scope and responsibility
• Experience building or leading content analytics in a media, entertainment, or content-driven business.
  • You've evaluated content performance, modeled the relationship between content and business outcomes, and advised creative teams with data.
• Direct experience with children's data privacy regulations (COPPA, GDPR-K, or equivalent) in a product or analytics context - or deep experience in a regulated data environment where privacy constraints shaped your analytical approach.
• Advanced SQL proficiency - able to independently query and transform data from complex, multi-source environments
• Fluency in Tableau or comparable BI tool - built dashboards from scratch, not just maintained existing ones
• Demonstrated experience building an analytics function or owning analytics end-to-end as the primary analyst in a small or growing company
• Experience with third-party platform distribution analytics - platforms where member-level data is constrained and indirect
• Strong AI fluency - actively uses AI tools in their workflow with a clear point of view on where they add the most value
• Exceptional communication skills - can translate complex data into a clear narrative that drives decisions in the boardroom
• Proactive, ownership mindset - brings insights before being asked and operates independently
• Genuine alignment with Minno's Christian mission and enthusiasm for the audience we serve

Strongly Preferred

• Experience in media, streaming, or multi-format content analytics
• Familiarity with COPPA compliance, children's data privacy regulations, and the analytics constraints that apply to platforms serving users under 13. Familiarity with investor-grade subscription metrics and financial modeling
• Proficiency in Python or R
• Experience with GA4, AppsFlyer, Amplitude, Mixpanel, or similar tools
• Familiarity with DBT or data modeling and transformation tools
• Experience with Snowflake or a comparable cloud data warehouse
• Hands-on experience with multi-touch marketing attribution in a subscription context

Nice to Have

• Background in faith-based, family, or children's media
• Experience building analytics frameworks for new business models before launch

Our Values

• Bias for Action: We take initiative and make decisions quickly
• Curious, not Content: We are eager to learn and innovate
• Grit & Resilience: We persevere and follow through on our commitments
• Rigorous Intentionality: We pay attention to details and understand the "why" behind our work
• Think Like Owners: We are resourceful and take wise risks
• Mutual Blessing: We operate generously on behalf of others
• Trust Builders: We gain confidence through honesty, integrity, and authenticity
• Adapt & Flex: We operate effectively in uncertain situations

Location

Nashville, TN preferred. Open to remote for the right candidate, with regular travel to Nashville for quarterly planning and team collaboration.

Compensation & Benefits

• Competitive base salary commensurate with experience
• Performance-based bonus
• Equity package
• Comprehensive benefits
• Professional development opportunities, including key industry conferences and leadership development programs

Minno is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or other protected characteristics.

To apply, please submit your resume and a cover letter explaining your interest in Minno and how your experience aligns with our mission and values.

Join us in building something that matters — and helping millions of kids and families experience Jesus every day.

CD Baby is a globally recognized leader in the music industry and the first platform to offer artists direct distribution to their fans. As we navigate the next era of music technology, we are committed to modernizing our core systems, fostering an agile culture, and leveraging cutting-edge platforms to better serve our artists, partners, and fans worldwide. 

This hybrid role can be based in our Los Angeles (preferably), Nashville, or New York City office location.

The Role:

As Director of Business Intelligence, you will define and own the strategy and roadmap for making data accessible, trusted, and actionable across CD Baby. You’ll establish the metrics that matter most, drive data normalization across teams, and build the infrastructure that enables self-service insights at scale. You will partner closely with Product, Marketing, Finance, Data Engineering and stakeholders across the company to prioritize the highest-impact KPIs, ensure consistent definitions across the organization, and embed data into how decisions get made. This role is both strategic and hands-on: you’ll architect the BI function while also building dashboards, leading analyses, and translating complex data into clear business recommendations.

What you'll be doing:

Define the BI Strategy & Roadmap
• Establish a company-wide BI vision and multi-quarter roadmap.
• Standardize core metrics and KPIs across business, product and technology teams
• Prioritize the highest-impact insights that drive growth, retention, and artist success
• Build scalable reporting layers and self-service infrastructure that reduce ad hoc dependency
• Evaluate and deploy AI-enabled analytics tools that scale insight generation and reduce dependency on manual reporting

Drive Customer & Product Insights
• Lead segmentation, cohort analysis, lifetime value modeling, and churn analysis.
• Identify growth opportunities, at-risk artists, and high-value segments.
• Define and measure success metrics for new product and feature launches.
• Support experimentation and A/B testing with rigorous statistical analysis

Build Data Analytics Infrastructure
• Partner with Data Engineering to continuously improve data quality, modeling, and governance
• Ensure reliable, well-documented reporting pipelines in cloud data warehouses (e.g., Snowflake)
• Translate complex datasets into clear, executive-ready narratives
• Implement natural language and AI-assisted query tools that allow non-technical stakeholders to explore data and answer questions independently

Must-Haves / Requirements:

• 7+ years of experience in data analytics, customer insights, business intelligence, or a related field
• Advanced SQL; experience with modern BI tools and cloud warehouses
• Hands-on experience building dashboards and reports in enterprise BI tools
• Strong foundation in customer analytics (segmentation, LTV, churn, experimentation)
• Familiarity with SaaS or platform metrics (ARR, CAC, LTV, retention) preferred
• Ability to influence cross-functional stakeholders and communicate clearly at all levels

CAREER DEVELOPMENT / EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, CD Baby does not discriminate in employment opportunities or practices on the basis of sex, age, race, color, national origin, sexual orientation, religion, marital status, genetic information, veteran status or disability.

COMMITMENT TO DIVERSITY

CD Baby is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in company policy and the way we do business and is an important principle of sound business management.

ADA POLICY

It is Company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training, or other terms, conditions and privileges of employment.

Any individual who can be reasonably accommodated for a job, without undue hardship, will be given the same consideration for that position as any other applicant. The People Team is responsible for implementing this policy, including resolution of reasonable accommodation, safety and undue hardship issues.

Final Notes

• If you are a recruiter, please do not contact us with candidates for this position unless we have engaged with you to do so.

CD Baby provides base salary ranges for all positions located in the United States at the time of posting. The hiring range for this position is $150,000 - $175,000 annually. As a candidate for this position, your salary and related elements of compensation will be contingent upon various factors including, but not limited to, work experience, geographic location and relevant skills. CD Bay is committed to providing a comprehensive market-competitive total rewards program for its employees which includes medical, dental, and vision, life insurance, 401(k) match and generous paid time off. This range does not include any other variable compensation components.