MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We're growing fast and hiring the Research talent to match.

We're looking for a Design Researcher to help us deeply understand our users and bring their needs, behaviors, and motivations into every stage of the design process. 

You’ll partner directly with Product Managers, Designers, and Engineers to turn complex real-world problems into clear insights that move our AI-first product forward. This role is ideal for someone who is curious, methodical, and passionate about translating human behavior into actionable product decisions.

What You’ll Do

• Own research from end to end. Scoping, planning, recruiting participants, running sessions, synthesizing, and presenting findings.
• Translate complex findings into clear narratives and actionable recommendations that product teams can use to make decisions.
• Get close to users through site visits, interviews, and hands-on observation with maintenance technicians, facility managers, and operations teams. Understand how they work, not just how they use the product.
• Champion customer empathy across the organization. Make sure Product, Design, Engineering, and leadership deeply understand who we're building for through storytelling, shared insight repositories, and regular research read-outs.
• Leverage AI tools to accelerate research workflows, from data tagging to pattern synthesis, while maintaining rigor and critical thinking.
• Independently scope, prioritize, and manage research projects aligned with team goals.
• Help shape how research works at MaintainX. Establish the tools, templates, and rhythms that make user insights a consistent part of how we build the product.

About You

• 3-5 years of experience in UX research.
• Strong foundation in research methodologies across both qualitative and quantitative methods. You know when to use which method and can explain why.
• Demonstrated ability to translate ambiguous problems into well-scoped research plans and turn findings into recommendations that actually influence product decisions.
• Experience synthesizing research into compelling presentations that influence product direction across PMs, designers, engineers, and leadership.
• Comfortable working independently in cross-functional teams in fast-paced environments.
• Demonstrated ability of adopting AI tooling to accelerate your research workflow.
• Experience with analytics tools (Amplitude, etc.) to complement primary research with behavioral data.

Nice-to-haves:

• Background in industrial, operations, or field-based user populations where context of use matters as much as the interface.
• Background in psychology, HCI, anthropology, or a related field (or equivalent practical experience).
• Exposure to service design, journey mapping, or VOC programs.
• Experience working at a B2B SaaS company or on products serving non-desk workers.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values: Smart Humble Optimists.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About Us:

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

FX Sales Manager

Ebury Montreal - Office based

*Exceptional on target earnings potential* 

As a Senior Member of our Front Office team, the FX Sales Team Lead has responsibility for leading a sales team, establishing sales objectives and implementing sales programs. They are instrumental in ensuring a positive, supportive and motivational culture here at Ebury, maintaining and improving sales performance through the training, coaching and development of their team.

This is a great opportunity to join Ebury at an exciting time in our development, make a tangible contribution to both our growth and company culture and be rewarded for your performance. 

What you'll do as a FX Sales Team Lead

• Lead a sales team in developing prospects, leading by example, coaching and mentoring your team. You will be responsible for developing their skills and helping them progress through their career.
• Pitching and closing deals with prospective clients, by phone and face to face meetings
• Managing the customer relationship for new customers to ensure smooth on-boarding and first trades.
• Provide accurate forecasting of expected sales volume
• Implement regional sales programs for sales action and training plans with your team and fellow Heads of Desk
• Ensure adherence to company wide sales methodology and sales administration processes
• Be involved in the recruitment, onboarding and training of new team members.

What you'll need

With a track record of individual performance in FX Sales, you will be ready to move into a managerial role where you can achieve outstanding results as the leader of a team. A natural coach, you will enjoy sharing your experience and seeing your team develop as a result. In addition, you will have the ability to develop sales strategies and techniques based on client feedback and your knowledge of the market.

• Have a track record of sales management within FX or other cross-border financial services (e.g. import lending, export lending, international payments and collections, cash management)
• Have Financial Services experience - a network would be an advantage.
• Possess first-class communication skills
• Will have demonstrable ability to mentor, coach and develop people
• Are a skilled negotiator, able to build and leverage relationships at senior levels within SME customers
• Complete fluency in English & French 

Why Ebury?

• On top of the base salary with an uncapped commission structure that truly rewards your performance from day one;
• Dedicated Mentorship: Learn directly from experienced Country Manager who is invested in your success;
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best;
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury;
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized;
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefit

-

Nos Sales Managers sont les capitaines de notre équipe, jouant un rôle déterminant dans la promotion d'une culture positive, d’entraide et motivante chez Ebury, tout en maintenant et en améliorant les performances commerciales grâce à la formation, au coaching et au développement de leurs équipes.
Un Sales Manager est un leader, quelqu'un qui établit des standards élevés et inspire ses équipes à aller au-delà de ce qu'elles pensaient possible. Quelqu'un qui utilise son expérience et son expertise pour offrir des conseils techniques, sa passion pour les gens pour dynamiser et enflammer les performances sur le terrain commercial.
Il s'agit d'un rôle de leadership senior au sein de notre Front Office, qui ouvre la porte aux opportunités de leadership,de résultats et de direction régionale à travers nos nombreux bureaux internationaux.

À propos du poste
Avec une expérience acquise en tant qu'expert dans les ventes de FX, vous vous épanouirez dans un rôle de Manager où vous pourrez obtenir des résultats exceptionnels en tant que leader d'une équipe. En tant que coach, vous prendrez plaisir à partager votre expérience et à voir votre équipe se développer avec vous. En outre, vous aurez la capacité de développer des stratégies et des techniques de vente basées sur les retours clients et sur votre connaissance du marché. Vous rejoindrez une équipe déjà établie et vous bénéficierez d'un modèle commercial ayant fait ses preuves ainsi que d’une infrastructure vous apportant le soutien nécessaire.

Responsabilités:

• Diriger une équipe de vente dans le développement de prospects, en montrant l'exemple, en coachant et en formant votre équipe. Vous serez responsable du développement de leurs compétences et de les aider à progresser dans leur carrière
• Négocier et conclure les affaires avec des clients potentiels, par téléphone et lors de rencontres physiques
• Gérer la relation commerciale pour les nouveaux clients afin de garantir une intégration fluide dans l’univers Ebury et de les accompagner dans leurs premières transactions
• Fournir des prévisions précises du volume de ventes attendu
• Mettre en œuvre des programmes de vente régionaux pour des actions commerciales ainsi que  des plans de formation pour votre équipe et les autres managers du bureau
• Assurer le respect de la méthodologie et des processus commerciaux de l'entreprise
• Participer au recrutement, à l'intégration et à la formation de nouveaux membres de l'équipe

Pourquoi nous rejoindre?

• Un salaire de base attractif dans l'industrie avec la possibilité d'augmenter rapidement vos revenus grâce à un système de commissions transparent
• Un ensemble de produits impressionnant comprenant notamment  l’avance de trésorerie ou encore d'autres produits innovants et de pointe en développement 
• Des formations et un mentorat de certains des leaders FX les plus expérimentés et vertueux dans le monde
• Des opportunités de développement à l’international, notamment la participation à des Boot Camps de commerce mondiaux
• Des opportunités de développement de carrière et un soutien pour une relocalisation à l'étranger
• Un bureau spacieux et moderne situé à Montreal

Vous:

• Avez un historique de gestion des ventes dans le domaine des FX ou d'autres services financiers transfrontaliers (par exemple, prêts à l'importation, prêts à l'exportation, paiements et recouvrements internationaux, gestion de la trésorerie)
• Avez de l'expérience dans les services financiers - un réseau serait un avantage
• Possédez des compétences en communication de premier ordre
• Aurez-vous une capacité démontrable à encadrer, coacher et développer des personnes
• Êtes un négociateur compétent, capable de construire et de tirer parti des relations à des niveaux techniques chez les clients PME
• Parlez français et anglais couramment

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

You can also connect with me on LinkedIn - José Mario Vilhena Soares Neto

#LI-JV2

#LI-ONSITE 

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

About the Role:   

As the Programmatic Associate Director, you will be a part of a dedicated team of programmatic experts that advise, strategize, execute and drive results for GroupM agencies and their clients.​  

Reporting to the Programmatic Director, you will be responsible for managing a team, fostering positive client relationships, and offering your programmatic expertise. 
 
 

Your Impact: 

• Manage a team of programmatic professionals with expertise in programmatic media 

• Maintain positive client relationships, expectations and communications  

• Identify and solve client risks before they escalate to issues 

• Build on existing level of programmatic expertise and develop a reputation for innovation and efficiency internally 

• Ensure the integration of programmatic into the overall communications strategy 

• Support and lead the strategic development and execution of programmatic campaigns  

• Foster teamwork and create a constructive work environment 

• Maintain a high level of employee commitment 

• Provide team leadership that rewards creativity 

• Demonstrate thought leadership for clients and the industry 

• Educate clients on the importance of programmatic in the overall marketing mix 

• Understand clients' business and generate new ideas to enhance client performance 

• Provide effective analysis to support marketing recommendations 

Your Qualifications:   

• 4+ years of aligned industry experience, preferably within an agency 

• Demonstrated strong client relationship responsibility 

• Proven account management experience, including analytical and creative problem-solving skills 

• Ability to interact in a professional manner and deal with clients face-to-face 

• Proven ability to lead successful campaigns 

• Superior verbal and written skills with outstanding presentation ability 

• High level of attention to detail and the ability to handle and prioritize multiple accounts 

• Experience executing on Programmatic platforms (DV360, The Trade Desk, App Nexus (Xandr Invest), Amazon, etc.) 

• Experience with analytical tools is an asset (Google Analytics, Adobe Analytics, Ad Servers, DMPs, etc.) 

• High level of technical proficiency in Microsoft Office, specifically Excel and PowerPoint 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.    

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

ART

What We Do

Push your artistic talent to the limit on a team of world-class environment, character and concept artists who strive to innovate and inspire.

What You'll Do

Epic is looking for a veteran Lead Artist to join the Rocket League team, focusing on vehicle art with real-world manufacturer partnerships and original IP. They should be experienced with robust global content pipelines at scale. In this role, they’ll bridge the gap between world-class visual quality and the rigorous technical requirements of a live-service environment. Partnering with the vehicle art director you’ll help drive the production pipeline, ensuring that every asset balances brand accuracy with game-ready performance. You’ll work with the teams translating complex technical needs into clear, documented processes that allow our internal artists and outsourcing partners to deliver quality within strict budgets and bug quotas.

In this role, you will

• Define and document the end-to-end workflow for vehicle production, ensuring seamless integration between internal stakeholders and external vendors
• Integrate with real-world vehicle manufacturers to ensure digital representations meet licensing and branding requirements without sacrificing game performance
• Work with our global team and network of external partners, providing high-level direction, detailed feedback, and quality control at a massive volume
• Navigate the trade-offs between visual fidelity, production budgets, and technical constraints to deliver on time and quality
• Create and maintain "source of truth" documentation that empowers artists to work autonomously while maintaining a unified visual language

What we're looking for

• 15+ Years of Experience and a proven track record in high-end vehicle, cosmetic assets, or hard-surface pipelines for AAA titles or long-running live services
• Experience running large-scale external pipelines, including vendor selection, asset briefing, and the management of high-volume delivery schedules
• A strong working knowledge of Shotgrid, confluence, Jira, and other product management tools
• Demonstrated experience working with real-world brands to bring licensed assets to life under rigorous scrutiny
• An expert understanding of PBR workflows, CAD-to-Game-Engine pipelines, and the optimization required for cross-platform play
• The ability to distill complex technical requirements into plain-language briefs that can be understood by artists across different cultures and time zones and experience in Unreal Engine is a plus
• Must have a low-ego and thrive on helping others succeed, whether they are sitting at the desk next to you or working at a partner studio halfway across the world

EPIC JOB + EPIC BENEFITS = EPIC LIFE

We pay 100% for benefits for both employees and dependents and offer coverage for supplemental medical, dental, vision, critical illness, telemedicine, Life and AD&D, long term disability insurance as well as weekly indemnity (short term disability) and a retirement savings plan with a competitive employer match. In addition to the EAP (employee assistance program), we also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.                            

MaintainX is the leading AI-powered Enterprise Asset Management (EAM) platform built for the modern world. Our mission is to make the lives of blue-collar workers easier worldwide by providing intuitive, mobile-first software that helps teams keep the physical world running. MaintainX powers operational excellence for 12,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.

We recently completed a $150 million Series D round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

We’re redefining how maintenance and operations teams work—transforming maintenance from a cost center into a strategic lever for growth. MaintainX fuses enterprise strength with consumer simplicity, empowering organizations to boost reliability, performance, and efficiency.

The Opportunity

This is a rare opportunity to lead the API Platform and Ecosystem team at one of the fastest-growing companies in industrial technology. You’ll guide the Software Development group responsible for powering how customers, partners, integrators, and third-party developers interact with MaintainX.

In this role, you will shape and scale the core systems that enable our global ecosystem—from our public API and developer platform to third-party applications, ERP integrations, and BI connectors. You won’t just manage developers; you’ll influence how the world connects to MaintainX and unlock new business value through data, automation, and interoperability.

If you’re passionate about building robust platforms, enabling partner innovation, and crafting high-quality interfaces used by thousands of developers and enterprises, this is your chance to make an outsized impact.

Join us in shaping the future of industrial operations—one work order, one asset, one team at a time.

What You’ll Do

• Lead and develop a team of 5–6 developers responsible for MaintainX’s API platform, integrations, and ecosystem services.
• Own the technical vision and roadmap for our public API, SDKs, BI connectors, ERP integrations, and third-party app ecosystem.
• Partner closely with Product, Design, and key business stakeholders to define platform capabilities, integration architecture, and developer experience.
• Drive software development excellence across reliability, performance, scalability, documentation quality, and API lifecycle management.
• Establish strong operational practices—including monitoring, observability, CI/CD pipelines, API governance, and incident response.
• Mentor, coach, and help developers grow through regular feedback, clear expectations, and career development support.
• Collaborate with Sales, Customer Success, and Solution Development teams to understand customer integration needs and translate them into platform capabilities.
• Provide clear visibility into team progress, risks, and impact to software development and company leadership.
• Partner with Recruiting and other Software Development Managers to hire and onboard top talent.

About You

• 4+ years of Software Development management experience, including leading teams building APIs, integrations, platforms, or ecosystem-oriented products.
• Strong technical foundation in distributed systems, API design (REST/GraphQL), data modeling, and integration architectures.
• Experience working with enterprise integrations, SaaS ecosystems, or developer-facing platforms (ERP, middleware, iPaaS, or BI tools is a strong plus).
• Comfortable working closely with external-facing teams and, occasionally, directly with customers or partners to understand integration use cases.
• Demonstrated ability to lead technical design, roadmap planning, and cross-functional collaboration.
• Proficiency in modern CI/CD practices, automated testing, and building reliable and observable systems.
• A passion for coaching, developing, and leveling up Software Development talent.
• Excellent communication skills—you can translate complex technical concepts into clear narratives for diverse audiences.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values: Smart Humble Optimists.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for that 80% of the workforce who doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Yes, you can work in an agency and have a real work-life balance.

And yes, you will have the chance to develop your technical and strategic skills.

This could be the beginning of your story at Omnicom Media!

With us, you'll have the freedom to take the place that's rightfully yours.

Yes, you can work in an agency and have a real work-life balance.

And yes, you will have the chance to develop your technical and strategic skills.

This could be the beginning of your story at Omnicom Media!

With us, you'll have the freedom to take the place that's rightfully yours.

Yes, you will work with clients who will allow you to put your passion forward.
Yes, you will be THE go-to Social expert, helping to advance the practice within the industry.

This could be the beginning of your story at Omnicom Media!
Here, you’ll have the freedom to take your rightful place: your own.

YOUR MANDATE
Embody expert leadership by ensuring ongoing monitoring, standardization, and the promotion of best practices, while acting as a strategic reference for teams, clients, and partners. You will also be responsible for the continuous development of products, team training, client support, and identifying opportunities for growth and innovation.

EVERY DAY YOU WILL

• Provide a holistic and standardized vision of performance and results related to your expertise (KPIs, benchmarks, trends).
• Ensure continuous monitoring of emerging trends, technologies, and strategies.
• Guarantee consistency and rigor in practices across accounts and projects.
• Identify training needs and support the learning and skills development of teams.
• Contribute to the creation of quality assurance and operational efficiency processes.
• Act as an expert and spokesperson for clients and internal teams.
• Simplify technical concepts and support clients in adopting best practices and presentations.
• Actively contribute to the agency’s visibility and thought leadership.
• Monitor market evolution and identify new strategic opportunities.
• Strengthen relationships with key media and technology partners.
• Provide strategic support on key accounts to reinforce our expertise.
• Help translate practice-related challenges into concrete and impactful recommendations for clients.

WE WANT TO KNOW YOU IF YOU HAVE

• A post-secondary degree in marketing, advertising, communications, or a related field;
• A minimum of 4 years’ experience in a similar position;
• Strong skills in simplifying complex concepts;
• A critical and analytical mindset;
• Strong coaching abilities;
• A strong aptitude for teamwork;
• Excellent interpersonal and political skills;
• Rigor and attention to detail;
• Comfort with numbers and tools such as Excel, and strong mathematical logic;
• Experience with digital activation platforms such as DSPs: DV360, The Trade Desk, Yahoo, Amazon, Business Managers: Meta, Snapchat, TikTok, Pinterest, Campaign Manager: Google Ads, Analytics.
• Proficiency in both French and English, spoken and written – As our global network interacts daily with clients of national and international scope, a level of English that allows you to understand and communicate fluently in both French and English is a basic requirement for this role.

THE LITTLE AND BIG PLUSES OF OMNICOM MEDIA

Working in a major agency means enjoying some pretty interesting working conditions. We'll let you be the judge:

• Many opportunities for advancement to encourage your ambitions
• Many hours of training every year
• Internal mentoring program because we all have a mentor who inspires us
• 100% employer-paid insurance (except long-term disability) effective from day 1, because your health doesn't have to wait three months (benefits include dental care, health and vision care, travel insurance, flex credits for your well-being, and more!)
• A flexible work schedule in a hybrid model
• 5 paid 4-day long weekends during the year, so you can relax
• Offices closed during the holiday season, for a well-deserved paid vacation
• Indefinite health leave for your physical, psychological and even menstrual health, because we don't choose when we don't feel well
• A public transit discount to encourage you to help the environment
• A strong social life, even in hybrid work. Your colleagues will become your friends during our 5@7s, our celebrations or during our monthly cheers where everyone's contribution is recognized.

Own the backbone of employee experience through seamless IT operations!

What if every employee had the right tools, access, and support, exactly when they need them? As our Team Lead, IT Operations, you’ll enable a secure and efficient work environment by delivering reliable IT support, access management, and asset management services.

You’ll lead a team at the heart of Coveo’s operations, driving the standardization of technology profiles, automating employee lifecycle processes, and optimizing license and asset usage to support scalable, secure operations. This role is critical to enabling the business by ensuring core IT services run smoothly and effectively, helping Coveo employees succeed every day.

As our Team Lead, IT Operations, you will:

• Lead and develop a team supporting help desk, access management, and asset/storekeeping functions.
• Oversee daily operations, ensuring requests and issues are handled efficiently and escalated appropriately.
• Manage access provisioning and deprovisioning processes with a strong focus on accuracy, timeliness, and security.
• Define and maintain standardized employee technology profiles based on roles.
• Drive automation of onboarding, role changes, and offboarding processes.
• Monitor software license usage and asset lifecycle to optimize allocation, compliance, and cost efficiency.
• Partner with Office Management and Security teams to manage physical security systems (badge access, entry systems, cameras) and help mitigate operational and security risks.

Here is what will qualify you for the role:

• 5+ years of experience in IT support or operations, including experience leading people or key initiatives.
• Strong understanding of support operations, identity and access management, and asset lifecycle management.
• Hands-on experience with tools such as Microsoft 365, Okta, Jamf, Slack, Zoom, and Windows/macOS environments.
• Experience with IT service management platforms (e.g., Jira Service Management) and workflow automation.

What will make you stand out:

• Experience defining and managing role-based technology profiles.
• Strong analytical mindset with experience using metrics to drive improvements.
• Familiarity with software license optimization and usage tracking.
• Excellent documentation and communication skills, especially during incidents or service disruptions.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

MaintainX is the leading AI-powered Enterprise Asset Management (EAM) platform built for the modern world. Our mission is to make the lives of blue-collar workers easier worldwide by providing intuitive, mobile-first software that helps teams keep the physical world running. MaintainX powers operational excellence for 12,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.

We recently completed a $150 million Series D round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

We’re redefining how maintenance and operations teams work—transforming maintenance from a cost center into a strategic lever for growth. MaintainX fuses enterprise strength with consumer simplicity, empowering organizations to boost reliability, performance, and efficiency.

The Opportunity

This is a rare opportunity to bring cutting-edge AI and machine learning into one of the most impactful industries on the planet. You won’t just be managing engineers—you’ll be helping transform how people operate machines, maintain equipment, and make real-world decisions.

We’re looking for a Software Development Manager to join our growing team and help us scale the next generation of MaintainX products. You’ll lead a talented group of developers, collaborate cross-functionally, and ensure we ship products that customers love and rely on daily.

Join us in shaping the future of industrial operations—one work order, one asset, one team at a time.

What You’ll Do

• Manage a team of 5–6 product developers, driving delivery, quality, and innovation.
• Partner with Product Managers, Designers, and Software Development Leaders to scope, plan, and deliver projects with a high bar for quality and reliability.
• Lead, mentor, and grow your developers—helping them build new skills, navigate challenges, and advance their careers.
• Set clear expectations, provide ongoing feedback, and support the team in achieving goals.
• Champion software development excellence—ensuring strong CI/CD pipelines, code quality, and observability practices.
• Provide visibility into team impact, progress, and risks to senior leadership.
• Collaborate with Recruiting and other Software Development Managers to hire, onboard, and scale a world-class engineering organization.
  
  

About You

• 4+ years of Software Development management experience with proven success leading software teams.
• Strong technical foundation in computer science fundamentals, system design, and modern web technologies.
• Demonstrated experience in technical design, problem-solving, and project management (experience with Jira preferred).
• Passion for hiring, coaching, and developing diverse Software Development teams.
• Proficiency in CI/CD, automated testing, and reliability-focused development practices.
• Excellent communication skills—you can distill complex ideas and collaborate effectively across technical and non-technical stakeholders.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values: Smart Humble Optimists.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for that 80% of the workforce who doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

MaintainX is the world’s leading mobile-first Asset and Work Intelligence platform for industrial and frontline environments. We’re a modern, IoT-enabled, cloud-based solution that powers maintenance, safety, and operations on physical equipment and facilities.

We help 12,000+ organizations—including Duracell, Univar Solutions, Titan America, McDonald’s, Brenntag, Cintas, Xylem, and Shell—achieve operational excellence and reliability at scale.

Following our $150 million Series D led by Bain Capital Ventures, Bessemer Ventures, August Capital, Amity Ventures, and Ridge Ventures, MaintainX has raised a total of $254 million, valuing the company at $2.5 billion.

As we enter our next phase of growth, we’re investing deeply in AI/ML, LLMs, and Industrial IoT to transform how frontline teams operate—predicting failures before they happen, automating workflows, and embedding intelligence into every asset and procedure.

What you’ll do:

• Design, develop and optimize machine learning models for fault detection and classification end-to-end e.g. data and training modeling choices to evaluation strategies and production constraints.
• Perform EDA on vibration, OT and time-series data to uncover insights and identify patterns indicative of faults or anomalies.
• Conduct experiments and evaluation of various algorithms on time-series modeling, signal processing, and statistical methods, to optimize model performance.
• Partner with PMs in product feature discovery and roadmap prioritization through validating product hypotheses, designing success metrics and quantifying end user impact
• Collaborate with domain experts to validate findings and ensure alignment with real-world applications.
• Engage with your community of peers to challenge the status quo, improve our shared ways of working, and influence overall architecture decisions, continuing to foster our culture of Applied Science excellence
• On-call duties

About you:

• Master’s or Ph.D. in Computer Science, Data Science, Mechanical Engineering, Electrical Engineering, or a related field with a focus on condition monitoring or machine learning applications.
• 5+ years of proven programming skills using standard ML tools such as Python, PyTorch, Tensorflow etc.
• Strong foundational knowledge in machine learning, data science, and statistics
• Familiarity with time-series modeling techniques and feature engineering.
• Ability to deliver production-grade code that is well-tested, maintainable, and evaluated through rigorous experimentation.

Bonus skills: 

• Hands-on experience developing models for OT and vibration analysis, condition monitoring, and fault detection or classification.
• Familiarity with signal processing techniques (e.g., Fourier transforms, wavelet analysis) and their application to OT and vibration data.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A high impact Culture:
• You’ll work with Smart, Humble Optimists across the globe.
• Meritocratic environment where ideas and outcomes are publicly celebrated.

About us:

We exist to make the lives of frontline and maintenance teams easier by building software that meets their real-world needs. Our product transforms how 80% of the global workforce—those who don’t sit behind a desk—manage their operations, assets, and teams.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We're growing fast and hiring the Product talent to match.

We are seeking a Lead Product Manager to oversee the Platform and Reporting capabilities in our Core division. This division contains the bulk of MaintainX features that our customers use everyday, including work orders, parts inventories, and other frontline workflows and analytics. We are looking for someone with deep experience as a Platform PM serving customers with complex data products and experience evolving these capabilities into a differentiator in the Enterprise segment. As MaintainX moves upmarket, our products need to broaden their scope from serving front-line executors and line managers to serving a more diverse and senior set of stakeholders within the Enterprise — if this excites you, we want to speak to you!

What you'll do:

• Own our Platform capabilities by acting as a product bridge between Core, Infrastructure, and Data Engineering teams. You’ll defining the data contracts, data models, and platform capabilities that power your reporting and analytics products
• Own our Reporting capabilities end-to-end, leveraging data, user research and competitive/market analysis to help shape the strategy for how our customers interact with and consume the data within MaintainX
• Spearhead our ROI initiative to make plain the operational benefits of partnering with MaintainX within the product surface
• Execute on a mixture of large innovations and smaller quality-of-life improvements to supercharge our product and our sales team’s ability to close Fortune 5000 companies.
• Work closely with the sales team to directly help close large deals by crisply articulating how our reporting and analytics capabilities meet the needs of other senior operational stakeholders
• Evolve our reporting and analytics products from serving frontline managers to a broader enterprise audience, including ops leaders, finance, and EHS stakeholders.
• Inspire and motivate a team of designers and engineers to achieve ambitious outcomes, defining and measuring success using metrics

About you:

• 8+ years in product management with meaningful time in a platform or infrastructure-adjacent capacity, ideally at a company serving Enterprise customers
• Proven experience building customer-facing analytics or reporting products, with enough understanding of the underlying data modeling and pipeline decisions to hold your own with data and infrastructure engineers
• Comfortable navigating cross-team data dependencies — able to define requirements upstream (data, infra, platform) while staying laser-focused on downstream customer outcomes
• Experience partnering directly with sales as a company moves upmarket from SMB to Enterprise, including getting into deals and translating complex product capabilities for senior buyers
• Track record of expanding a product's audience — from operational end-users to more senior or diverse stakeholders like operations leaders, finance, or EHS functions
• Can make smart scope trade-offs on dependency-heavy features, knowing when to ship something narrow and when to hold for a more complete solution
• Able to inspire and rally a team around a clear vision, strategy, and roadmap — and connect day-to-day work to specific KPIs and business goals
• Strong relationship-builder who can work credibly across all levels, from ICs to executives
• Strong pattern recognition — knows how to apply proven solutions to new contexts without over-engineering

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrolment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 13,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonalds, Brenntag, Cintas, Michaels, and Shell.

We've raised $104 million in venture capital following a recent Series C funding round led by Bain Capital Ventures, Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures as well as CEO’s from GE, Twilio, Toast and PagerDuty.

We’re looking for an experienced and motivated sales leader to join our Account Management team. Your primary objective will be to ensure the success of our Emerging Market Account Managers by providing coaching, mentorship, and guidance to help the Account Managers meet and exceed their individual and team goals. You will also be responsible for setting performance expectations, monitoring progress, enhancing processes, and providing regular feedback to help your team improve their skills and achieve their targets.

What you’ll do:

• Manage the day-to-day operations of the team. Create and implement processes to make sure the team is operating efficiently and can meet deadlines and goals. Proactively remove obstacles and solve any problems that can prevent the team from reaching their goals.
• Own people management tasks for direct reports including hiring, onboarding, offboarding, career development and performance management. Identify training and skill development opportunities for direct reports. Provide consistent coaching through 1-1s, pipeline reviews and getting involved on customer calls.
• Ensure forecasting is accurate and implement measures to accurately report on future pipeline.
• Implement strategic processes and expand on our outbound sales program in order to help the team achieve their revenue targets.
• Provide weekly reporting on the success of the team as well as wins, challenges and strategic initiatives.

About you:

• 3+ years of experience leading Account Management teams.
• You have experience recruiting, hiring, and developing talented and driven individuals.
• You have a passion for coaching, motivating, and mentoring others.
• You have a track record of success in sales leadership within a SaaS or B2B organization.
• You care deeply about the success of your reps and you’re great at celebrating wins and progress.
• You’re an analytical thinker and know how to turn metrics into decisions, and can present data in an impactful way.
• You can identify and make recommendations for improvement in the areas of process, efficiency and productivity.
• You have experience in a fast-growth environment.
• Experience in sales in the CMMS industry or B2B SaaS startup is an asset.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

MaintainX is the world’s leading mobile-first Asset and Work Intelligence platform for industrial and frontline environments. We’re a modern, IoT-enabled, cloud-based solution that powers maintenance, safety, and operations on physical equipment and facilities.

We help 12,000+ organizations—including Duracell, Univar Solutions, Titan America, McDonald’s, Brenntag, Cintas, Xylem, and Shell—achieve operational excellence and reliability at scale.

Following our $150 million Series D led by Bain Capital Ventures, Bessemer Ventures, August Capital, Amity Ventures, and Ridge Ventures, MaintainX has raised a total of $254 million, valuing the company at $2.5 billion.

As we enter our next phase of growth, we’re investing deeply in AI/ML, LLMs, and Industrial IoT to transform how frontline teams operate—predicting failures before they happen, automating workflows, and embedding intelligence into every asset and procedure.

The Role

We are seeking a highly skilled and motivated Senior Applied Machine Learning Developer to guide the technical direction and architecture of our Predictive Maintenance and Asset Intelligence initiatives.

You’ll combine deep ML expertise with strong software development and leadership skills—mentoring developers, scaling systems, and driving the roadmap for AI-enabled maintenance intelligence across thousands of industrial sites.

This role sits at the intersection of ML architecture, IoT data systems, and product impact, shaping the foundation for MaintainX’s predictive and generative AI strategy.

What you’ll do:

• Lead technical direction for predictive maintenance, anomaly detection, and LLM-powered intelligence across MaintainX products.
• Architect end-to-end ML systems—from data ingestion and feature development to model training, deployment, and monitoring.
• Mentor a growing team of ML and data developers, instilling best practices for experimentation, evaluation, and model lifecycle management.
• Partner with product and software development leaders to align AI roadmap with customer needs and business goals.
• Design reliable data and feedback loops that connect customer telemetry and operator feedback to model retraining.
• Drive performance optimization through techniques like quantization, distillation, and scalable inference serving.
• Work with LLM frameworks (LangChain, LlamaIndex, Hugging Face) to build reasoning systems and agentic workflows for asset and work intelligence.
• Ensure ML infrastructure meets production standards for latency, reliability, explainability, and security.

About you:

• 7+ years of experience in Machine Learning, Data Science, or Applied AI.
• Expertise in Python, and strong familiarity with PyTorch, TensorFlow, and cloud ML stacks (AWS, Databricks, or similar).
• Proven experience deploying production ML systems—not just prototypes—at scale.
• Strong background in LLMs, time-series modeling, and anomaly detection for real-world data.
• Demonstrated ability to lead architectural decisions, mentor developers, and collaborate across product, data, and platform teams.
• Knowledge of MLOps tooling (Docker, Kubernetes, Weights & Biases, MLflow, SageMaker).
• Advanced degree (MS/PhD) in Computer Science, Machine Learning, or related field preferred.

Bonus skills: 

• Experience with OCR for extracting structured data from documents.
• Background in time-series modeling for predictive maintenance and anomaly detection.
• Familiarity with Industrial IoT systems (sensors, telemetry, edge computing).
• Experience applying reinforcement learning or agentic architectures for decision-making and control systems.
• Contributions to open-source ML frameworks or research in reliability, explainability, or digital twins.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A high impact Culture:
• You’ll work with Smart, Humble Optimists across the globe.
• Meritocratic environment where ideas and outcomes are publicly celebrated.

About us:

We exist to make the lives of frontline and maintenance teams easier by building software that meets their real-world needs. Our product transforms how 80% of the global workforce—those who don’t sit behind a desk—manage their operations, assets, and teams.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the engineering talent to match.

We are seeking a Senior Data Developer with a strong background in event streaming to join our growing team. You will help build and maintain the data streaming platform that directly powers the MaintainX product and enables internal analytics, while developing streaming platform capabilities and tooling used by engineering teams daily. You will own the data platform’s CDC-streaming service, including runtime, reliability, capabilities, deployment, governance, and developer tooling.

What you’ll do:

• Build and operate the end-to-end CDC streaming platform (Debezium, Kafka, Flink) that produce near-real-time data products
• Own the streaming infrastructure (Kafka, Flink) using Terraform and Atmos IaC, including multi-region deployments
• Build and maintain CI/CD pipelines for the CDC-streaming platform
• Define and enforce pipeline reliability standards
• Instrument and maintain end-to-end observability for the streaming pipeline
• Build self-service tooling and runbooks for onboarding new CDC sources, including automation scripts, snapshot reconciliation checks, and operational documentation
• Collaborate with engineering teams to expand the CDC footprint, support new streaming data use cases, and evolve the streaming architecture

About you:

• 4+ years of experience building and operating production-grade event streaming pipelines in a modern cloud data environment
• Strong familiarity with Kafka: topic design, consumer groups, retention policies, event replayability, schema management, partitioning, and indexing
• Experience with CDC tooling (ex: Debezium, DMS) for real-time database change capture
• Hands-on experience with Apache Flink
• Strong infrastructure-as-code skills with Terraform or Atmos; comfortable managing cloud infrastructure across multiple AWS accounts and regions
• Proficiency in Python or Java for Flink application development and streaming tooling
• Experience building and evolving CI/CD pipelines
• Strong reliability engineering instincts: alerting design, runbook authorship, load testing, and failure recovery planning for distributed systems
• Experience working collaboratively in a fast-paced, cross-functional environment

Nice-to-have:

• Familiarity with schema management in a CDC context
• Familiarity with OpenSearch
• Knowledge of compliance and regulatory frameworks (ex: FedRAMP, SOC2, GDPR)

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist
• We believe in meritocracy, where ideas and effort are publicly celebrated

About us:

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We're growing fast and hiring the Product talent to match.

We’re looking for a Senior Technical Product Manager to lead the evolution of MaintainX’s core Search platform. This role sits within our Product Foundations Group and is focused on building a unified, real-time, and secure search platform that powers search experiences across all of our applications. You’ll help teams deliver fast, reliable, and relevant search without reinventing ingestion pipelines, indexing strategies, query semantics, or operational runbooks each time.

In addition to Search platform ownership, this role will own at least one end-to-end search workflow within the product, ensuring a deep understanding of real customer use cases and grounding platform decisions in user needs. You’ll work closely with Engineering, Product, and Design partners to define the long-term vision, deliver foundational capabilities, and enable teams across MaintainX to build great search experiences at scale.

What You’ll Do

• Define and execute the vision for a search platform that powers search experiences across MaintainX.
• Own and evolve core search capabilities including ingestion, indexing, relevance, query semantics, and reliability.
• Lead at least one end-to-end search workflow to stay closely connected to customer needs and real-world usage.
• Partner closely with Engineering and Design to make thoughtful architectural and sequencing decisions that balance speed and scalability.
• Enable product teams to build and iterate on search experiences faster through shared frameworks and tooling.
• Translate platform strategy and technical concepts into a clear roadmap.
• Collaborate cross-functionally to ensure search experiences are performant, intuitive, and trustworthy for users.
  
  

About You

• 6+ years of product management experience, including ownership of platform or foundational capabilities used by multiple product teams.
• Direct search experience (AI-powered search is a strong plus).
• Strong technical fluency and comfort partnering closely with Engineering on system design, tradeoffs, sequencing, and long-term maintainability.
• Deep curiosity and empathy for frontline users, with a track record of staying grounded in real customer needs while building shared platforms and abstractions.
• Comfortable operating in ambiguous, cross-team environments and turning loosely defined platform problems into clear strategy, roadmaps, and outcomes, with strong alignment across Engineering, Product, and Design partners.
• Experience balancing early validation of user workflows and relevance with building durable foundations that scale across teams and use cases.
• Strong pattern recognition, with the ability to apply existing solutions to MaintainX specific problems, without reinventing the wheel.
  
  

What’s In It for You

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take-what-you-need PTO and flexible work culture.
• A mission-driven company supported by a collaborative, humble, and smart team environment where merit and effort are celebrated.
• The opportunity to shape a new product line that expands MaintainX’s reach to millions of frontline workers globally.
  
  

About Us

Our mission is to make the lives of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About The Role 

We’re looking for an IT Manager who can independently own all aspects of user support, device management, and onboarding/offboarding, while partnering closely on our evolving security and compliance posture. 

You’ll support a team of 50+ staff across engineering, business, and production environments. This is a hands-on role with real autonomy - and a clear path to deepen your expertise in IT security and infrastructure strategy. We’ll actively support your professional development with dedicated budget and time to pursue certifications, training, or coursework in security and systems architecture. You’ll work directly with company leadership and be brought into the strategic planning and budgeting process for IT, giving you early insight into how decisions are made and the opportunity to help shape our roadmap as we scale. If you're passionate about support, obsessed with clean systems, and excited to grow into a security-focused IT leader, we want to talk. 

What You Will Do 

• Be the go-to person for internal IT support, ensuring timely resolution of tickets, smart escalation, and a great employee experience 
• Manage and improve our device management workflows using Microsoft Intune, including patching, configuration, and compliance 
• Own the onboarding and offboarding process across all departments, streamlining access to Windows and Linux systems and cloud services 
• Maintain and draft IT documentation and create training materials to improve efficiency and self-service 
• Proactively identify and execute improvements in device security, support workflows, and employee experience 
• Support internal audits and prepare for future compliance frameworks (e.g. SOC 2, ISO 27001). 

What We Are Looking For 

• Degree or diploma in Information Technology, Computer Science, or a related field or equivalent hands-on experience 
• 8+ years of experience in IT support, service desk, or endpoint management roles 
• Strong experience supporting Windows environments, with familiarity around Linux device management and basic administration 
• Proficient with Microsoft Intune, Entra/Azure AD, and related tools 
• Bilingual (spoken) French & English 
• Clear communicator who can work effectively with developers, back office, and production staff alike 
• Detail-oriented and process-minded - you value documentation, automation, and continuous improvement 
• Security-aware mindset: you follow best practices and understand the risks around devices, identity, and data access 
• Excited by the idea of becoming a security expert over time, and eager to grow with mentorship, projects, and certification support. 

Location and Work Model 

Location: Montreal
Work model: On-site 
Employment type: Full-time, Permanent

Les Films Sony Imageworks Québec Inc. sont situés sur le territoire traditionnel non cédé des Premières Nations Kanien’keha:ka (Mohawk). Nous nous engageons à respecter les terres ancestrales et à travailler avec les communautés en vue de la réconciliation.

Les Films Sony Imageworks Québec Inc.700, rue Saint-Hubert, bureau 400, Montréal (QC) H2Y 0C1

À temps plein, pour un projet

Excellentes compétences de communication en français et en anglais. Le ou la titulaire du poste doit interagir avec des fournisseurs de services TI, des éditeurs de logiciels et des partenaires technologiques dont les équipes de soutien proviennent d’une province anglophone et de pays anglophones. Ces échanges incluent des appels, des courriels, des suivis de tickets et des réunions de coordination. Les bulletins de sécurité, les mises à jour logicielles, les alertes de vulnérabilité et les publications techniques sont souvent diffusés uniquement en anglais. L’accès à ces ressources est essentiel pour assurer la stabilité, la sécurité et la conformité des opérations.

Avantages sociaux selon la politique de l’entreprise : soins de santé, remboursement des frais de scolarité, REER, congés maladie et vacances, augmentations salariales applicables. 

Description du poste
À titre d’Analyste associé du service d’assistance de niveau 1, vous serez la première ligne de soutien de l’organisation. Vous recevrez les signalements d’incidents et les demandes de service des clients internes, vous les consignerez dans le système ITSM, les résoudrez lorsque possible et les transmettrez aux niveaux 2 ou 3 si vous ne pouvez pas les régler. Vous pourrez également être affecté à certains projets ou autres initiatives lorsque le temps le permettra.

Responsabilités

Soutien au service à la clientèle
● Répondre aux demandes de service courantes en fournissant l’information nécessaire pour en assurer le traitement.
● Répartir rapidement les appels non résolus vers les personnes appropriées.
● Tenir les dossiers à jour, informer les utilisateurs de l’avancement et aviser les personnes concernées des actions entreprises.

Gestion des incidents
● Assurer la première ligne d’investigation et recueillir l’information nécessaire pour faciliter la résolution des incidents.
● Aviser les personnes concernées des actions entreprises.
● Enregistrer, catégoriser et prioriser avec précision tous les incidents entrants provenant de divers canaux, en veillant à ce que toutes les informations nécessaires soient consignées pour un traitement efficace
● Agir comme point de communication clé lors des interruptions de service TI, en s’assurant que les parties prenantes sont informées conformément aux procédures établies
● Être responsable de l’atteinte des indicateurs de performance clés (KPI), tels que la résolution au premier contact (FCR), le temps de résolution (TTR) et le taux de satisfaction des utilisateurs (CSAT)

Installation et retrait de systèmes
● Suivre les procédures établies pour effectuer des installations simples, remplacer des éléments consommables et vérifier le bon fonctionnement des installations.
● Documenter et rendre compte du travail effectué.

Soutien réseau
● Participer à l’investigation et à la résolution de problèmes réseau.

Soutien applicatif
● Participer à l’investigation et à la résolution de problèmes liés aux applications.

Opérations de sécurité
● Exécuter des tâches simples d’administration de sécurité.
● Tenir à jour les dossiers et la documentation pertinente.

Gestion des connaissances
● Maintenir à jour les systèmes et contenus de gestion des connaissances afin de répondre aux besoins de l’entreprise.

Gestion des actifs
● Utiliser les procédures convenues pour maintenir un registre exact des actifs.
● Effectuer les activités liées à l’administration des actifs.

Qualifications
● Baccalauréat, de préférence en informatique, en génie ou dans une discipline technique connexe.
● Certification ITIL Foundation.
● 2 années ou plus d’expérience sur un helpdesk ou dans un rôle de service à la clientèle, idéalement dans l’industrie des médias.
● Expérience des techniques de gestion du service à la clientèle.
● Expérience de soutien technique dans un environnement Linux ou Windows.
● Expérience avec FreshService ou un système de gestion de services similaire.
● Esprit d’équipe marqué, excellentes habiletés de communication et interpersonnelles.
● Excellente maîtrise de l’anglais technique écrit et parlé.
● Capacité à travailler avec des équipes distribuées.

Nous valorisons les perspectives uniques et souhaitons que des talents diversifiés et distincts travaillent avec nous.  Nous encourageons les candidats de toutes identités à postuler. 

*Sony Pictures Entertainment souscrit au principe de l’égalité d’accès à l’emploi. Nous évaluons les candidats qualifiés sans égard à la race, à la couleur, à la religion, au sexe, à l’origine nationale, au handicap, à l’âge, à l’orientation sexuelle, à l’identité de genre ou à d’autres caractéristiques protégées.

Les Films Sony Imageworks Québec Inc. is located on unceded and traditional territories of the Kanien'keha:ka (Mohawk) people.  

Les Films Sony Imageworks Québec Inc.

700 Rue Saint-Hubert, Suite 400, Montreal QC HY2 0C1

Project based, Full Time

Excellent communication skills in French and English. The selected candidate will interact with IT service providers, software vendors, and technology partners whose support teams are based in English-speaking provinces and countries. These interactions include calls, emails, ticket follow-ups, and coordination meetings. Security bulletins, software updates, vulnerability alerts, and technical publications are often issued only in English. Access to these resources is essential to ensure the stability, security, and compliance of operations.

Benefits per company policy: include healthcare, tuition reimbursement, RRSP's, Sick and Vacation leave, standard increases as applicable

Sony Imageworks Vancouver is seeking a Service Desk Analyst!

Job Summary

As a Level 1 Service Desk Analyst, you will be the first line of support for the organization, receiving incident reports and service requests from internal clients, recording them in the ITSM system, resolving where possible and escalating them to Level 2 or 3 if you are unable to resolve them. You will also be assigned to certain projects or other initiatives as time permits. The successful candidate will be an ambassador for fostering positive change.

Education, Qualifications and Experience

Formal Education

• Bachelor’s degree, with a preference for Computer Science, Engineering or other technical degree or relevant experience

Professional Certifications

• ITIL Foundation Certificate

Experience

• 2+ years’ experience working on a helpdesk or other customer service role, preferably in a Media related industry
• Experience in customer service management techniques
• Experience working in a Linux or Windows environment providing technical support
• Experience working with FreshService or a similar service management system
• A true team player with great communication and interpersonal skills

Skills and Responsibilities

Customer Service Support

• Responds to common requests for service by providing information to enable fulfillment.
• Promptly allocates unresolved calls as appropriate
• Maintains records, informs users about the process and advises relevant persons of actions taken

Incident Management

• Provides first line investigation and gathers information to enable incident resolution and allocate incidents
• Accurately logs, categorizes, and prioritizes all incoming incidents from various channels, ensuring all necessary information is captured for an efficient resolution process.
• Advises relevant persons of actions taken
• Acts as a key communication point during IT service interruptions, ensuring stakeholders are informed according to established procedures.
• Accountable for achieving key performance indicators (KPIs) such as First Contact Resolution (FCR), Time to Resolution (TTR), and customer satisfaction (CSAT) scores.

Systems Installation and Removal

• Follows agreed procedures to perform simple installations, replace consumable items and check the correct working of installations
• Documents and reports on work done

Network Support

• Assists in the investigation and resolution of network problems

Application Support

• Assists in the investigation and resolution of issues relating to applications

Security Operations

• Performs simple security administration tasks. Maintains relevant records and documentation

Knowledge Management

• Maintains knowledge management systems and content to meet business needs

Asset Management

• Uses agreed procedures to maintain an accurate register of assets
• Performs activities related to the administration of assets

Other

• You will establish a clear understanding of the company's vision, goals and strategy and actively contribute to the achievement of the goals and execution of the strategy
• Results-oriented with a history of consistently meeting deadlines
• Excellent written and spoken technical English
• Ability to communicate in French an asset
• Ability to work with distributed teams

We value unique perspectives, and want diverse, unique talent to work with us. We encourage candidates from all identities to apply.

Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, or other protected characteristics.

Senior Business Development Manager - FX (Payments) - Montreal

As a global leader in commercial payments that powers international business by moving money with ease, Convera is seeking a Senior Business Development Manager to support B2B sales in Montreal.

The Role

We are looking for tenacious, motivated, resilient individuals with a competitive mindset to build a diverse and delivering pipeline of SME, Corporate, and Blue-Chip clients, identifying and securing business opportunities within the Growth Payments industry in Canada.

Roles and Responsibilities

• Contribute to sales strategic planning and business development initiatives
• Develop and execute strategic sales plans to expand the client base and achieve sales targets
• Manage the entire 360-degree sales process independently
• Maintain knowledge of the FX market, compliance, legislative, and broader business/economic trends to anticipate and meet client needs
• Surface and understand customer pain points to present/match Convera solutions to meet their needs or objectives.
• Use market data and Convera’s value proposition to identify new leads and opportunities to build a continuous pipeline
• Achieve key performance indicators (KPIs) such as revenue setting targets, and report them on a weekly, monthly, and quarterly basis, to drive revenue growth and retention as well as develop a sales strategy with key product partners.
• Identify and engage new prospects in SME and Corporate sectors, aligning with Partners under the direction of the Head of Desk or Sales Leaders
• Proactively seek new business opportunities through cold calls, networking events, referrals, exhibitions, and partnerships
• Use sales tools like Salesforce, HubSpot, and ZoomInfo to generate leads
• Present and demonstrate [international payment solutions and products] to key decision-makers
• Introduce relevant support functions such as Customer Relationship Management (CRM), Corporate Hedging manager (CHM) and/or Sales Leaders/Heads of Desk to clients
• Build and maintain long-term relationships with associated organizations, partners, and advisors of our prospective clients in the employer services industry
• Collaborate with different partnership teams within Convera to develop a strong external network of Ideal Customer Profile (ICP) partners
• Provide ongoing consultation and support to ensure client satisfaction and retention
• Manage new customers until they transition to the CRM Team
• Participate in industry events to promote solutions and network with potential clients
• Lead and influence negotiations with clients of large established organizations (i.e., from the Owner of a start-up to the Finance Director or Chief Executive Officer), securing profitable agreements
• Ensure contracts are compliant and monitor performance against agreed terms in collaboration with legal and finance teams
• Maintain documentation of all relevant SFDC records (e.g., sales diary, prospect’s next steps, etc.)
• Work closely with internal teams (i.e., including bid, customer assurance, pre-sales, and customer care) to ensure seamless service delivery
• Provide market feedback to support product development and marketing strategies
• Work with Global Segment leads and regional product partners to ensure product offering is competitive in service, function, and price
• Support junior members of the team and support and/or lead training projects
• Maintain accurate forecasts and insights on customer requirements, trends, and risks
• Track performance metrics to measure success and identify areas for improvement, leveraging sales tool such as Salesforce

Basic Qualifications

• 5+ years of B2B sales experience in international payments or financial services
• 3-6 years in FX (i.e., understanding of financial markets and their instruments, such as SPOT, FWDS, Derivatives), payments (i.e., understanding of payments & technology market), or financial markets
• Extensive sales experience within a global organization with a network of senior contacts in the Growth Payments sector
• Proven ability to navigate gate keepers to reach and influence C-Suite level relationships
• Strong sales management, business acumen, and strategic account management skills
• Knowledge of international payments and foreign exchange products
• Financially astute with knowledge of business needs/concerns, as well as the commercial impact of global news and events
• Proficient in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite
• Ability to work independently to achieve or exceed KPIs and revenue targets
• Willingness to attain Level 3 CISI Certificate (i.e., Introduction to securities and investments)] and/or Level 4 CISI Certificate (Investment advice diploma)] within 6 months of hire
• Must be fluent in English (oral and written), as all internal communication is in English

Preferred Qualifications

• Experience working in financial institutions, hedging solutions, and/or management consulting services a plus
• Familiarity with the Miller-Heiman strategic selling framework or similar sales methodologies
• Detailed knowledge of the geographical area of reference in terms of banking environment, including established professional networks, competition, and technology suppliers
• Bachelor’s degree preferred, MBA is a plus

ABOUT CONVERA

Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera’s financial network spans more than 140 currencies and 200 countries and territories.

Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Competitive salary
• Opportunity to earn a bonus (dependent on performance)
• Great career growth and development opportunities in a global organization
• Corporate benefits

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.

Apply now!

Pay Transparency Statement

Convera is committed to transparent, fair, and equitable hiring practices in full compliance with Canadian federal and provincial requirements.

• Compensation: This role pays $100,000.00 - $150,000.00 per year.
• AI Use: Convera does not use artificial intelligence to screen, assess, or select applicants.
• Vacancy Status: This posting is for an existing vacancy.
• Canadian Experience: Convera does not require Canadian work experience.
• Benefits: We offer a competitive benefits package, including health coverage, retirement savings options, paid time off, and wellness resources.

Final compensation and benefits will be discussed during the hiring process and may vary based on individual circumstances and business needs.