** This position is not eligible for visa sponsorship for external candidates. Candidates cannot require sponsorship now or in the future**

As a Field Service Engineer – Early Career, you’ll take on a hands-on role supporting ASM’s advanced semiconductor equipment and helping our customers keep their fabs running at peak performance. You’ll build real-world expertise through structured training, mentorship, and on-the-job learning while working directly with technologies that power AI, 5G, cloud computing, and next‑generation devices. This is your chance to apply your engineering background, strengthen your technical capabilities, and join a team that’s shaping the future of semiconductor innovation.

In this role, based in North-Valley/Phoenix, AZ at our customer site, you’ll launch your engineering career at the center of cutting‑edge semiconductor manufacturing. It’s an ideal opportunity for early‑career engineers who want to put their education into practice in a high‑tech environment where every day brings something new to learn.

From your first day, you’ll receive training through hands‑on guidance from seasoned engineers onsite. You’ll work with vacuum systems, plasma, chemical delivery, robotics, sensors, advanced metrology, and complex hardware‑software interactions. Your contributions will have a direct impact on tool performance, system uptime, and customer success—playing a meaningful role in enabling leading‑edge logic technology nodes. This experience lays a strong foundation for rapid growth, technical mastery, and a variety of long‑term career paths within ASM.

Shifts available:

Mon-Fri- 8am-5pm (subjected to OT)

What You Will Be Working On 

• Support installation, maintenance, and repair of ASM semiconductor equipment at customer sites 
• Troubleshoot equipment and process issues with guidance from senior engineers 
• Deliver clear, timely, customer‑focused support with a strong safety mindset 
• Working in cleanroom environments while following strict safety and quality standards.
• Assist in identifying and contributing to continuous improvement efforts  
• Participate in customer escalations alongside experienced team members 

What We Are Looking For 

• Bachelor’s or master’s degree in Electromechanical Engineering, Electrical Engineering, Mechanical Engineering, or related field 
• Candidates who are hands-on and mechanically curious, energized by complex systems and real-world problem solving, Comfortable working in fast paced, hightech environments & motivated to build a long-term engineering career. 
• Internship, co‑op, senior design project, lab research, or hands‑on technical experience 
• Ability to read and interpret basic electronic and electromechanical schematics 
• Understanding of safety protocols and willingness to work in cleanroom environments 
• Strong problem‑solving mindset and eagerness to learn 
• Clear communication skills and a strong customer-service mindset 
• Ability to work independently and collaboratively 
• Willingness to travel domestically and internationally 
• Proficiency with Microsoft Office 

What Sets You Apart 

• Demonstrated commitment to safety, quality, and disciplined execution 
• Exposure to semiconductor processes, wafer fabs, robotics, vacuum systems, plasma, or gas handling 
• Experience writing technical documentation in school or project settings 
• Familiarity with customer‑facing or support roles (internships, tutoring, help desk, teamwork) 
• Interest in structured problem‑solving methods, statistical methods, data analysis. 
• Curiosity and learning orientation when working with advanced semiconductor technologies 
• Participation in engineering clubs, competitions, or technical student groups 

Why join ASM? 

2026 is the year to join ASM as a Field Service Engineer. Apply now! 

Overview

The EE/SW Integration Manager at the OEM level owns system-level & sub-system-level electrical and software integration strategy, execution, and release readiness across multiple vehicle programs. The EE/SW Integration Sr. Manager is responsible for ensuring that all electrical and software systems deliver the intended vehicle-level functional performance. This role goes beyond architecture compliance and focuses on feature behavior, timing performance, system robustness, drivability impact, and cross-domain interaction quality. The position owns system-level validation and readiness of how the vehicle behaves under real-world conditions, including transient events, edge cases, environmental stress, and feature concurrency. Work directly with MSTs, software engineers, systems engineers, validation teams, and suppliers to ensure robust delivery.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Roles and Responsibilities

• Overview of the roles and responsibilities are listed below for reference (scope to be adjusted further along the program development based on need).
• Own L2 system + sub-system integration of all domain controllers and distributed ECUs into the vehicle E/E architecture.
• Own L2 Test infrastructure HW/SW builds, model builds to drive HIL, SIL, MIL implementation frameworks for automation toolchain, test and release.
• Own Software Integration & Validation per vehicle software maturity, performance and release gates and approve vehicle integration builds (per milestones).
• Ensure alignment to OEM-defined zonal or domain-based architectures.
• Validation responsible for network topology, gateway routing strategies, signal database integrity (DBC, ARXML), bandwidth utilization and bus loading.
• Validate and manage vehicle communication across CAN / CAN-FD, LIN, Automotive Ethernet (100/1000BASE-T1), FlexRay network framework.
• Validate and release bootloader compatibility, flashing strategy, partitioning strategy (AUTOSAR Classic/Adaptive), Memory and CPU utilization budgets.
• Coordinate integration across Powertrain / Electrification (BMS, inverter, charging), Body & Comfort, ADAS / AD compute platforms, Infotainment & Connectivity, Central Compute / Zonal Controllers.
• Validate that system behavior meets system requirement specifications (SRS) under nominal conditions, boundary conditions, fault injection scenarios, high bus load scenarios, low voltage and cold crank conditions.
• Ensure feature-level integration synchronization, power mode management, Wake-up/sleep strategy robustness.
• Own system-level regression test planning, drive root cause analysis of cross-domain issues and help support integration war-room activities during DV/PV builds.
• Release and validate functional KPIs such as defect leakage rate, integration maturity index, build stability metrics, bus load margins, SW flash success rate etc.
• Validate wake-up/sleep strategies across ECUs, ensure no unintended current draw or parasitic drain and correct power state transitions during vehicle power cycles, start/stop/sleep, OTA updates/events.
• Validate UDS/DoIP response timing, diagnostic sessions do not degrade functional performance, DTC accuracy and freeze frame integrity and robustness.
• Leadership Competencies:
  • Strong system-level thinking, technical arbitration capability
  • Structured problem solving
  • Program milestone ownership, ability to operate in high-pressure launch environments
  • Build and mentor new engineers & teams from ground-up

Location & Travel Expectations:

• This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Master’s degree in electrical engineering, Computer Engineering, Computer Science, or a related field with 10+ years of experience.
• Strong understanding of vehicle E/E architecture and ECU-level software stacks, automotive communication protocols (CAN, LIN, FlexRay, Ethernet), UDS diagnostics (ISO 14229) and diagnostic communication tools.
• Expert knowledge of Jira, GitHub/GitLab, Jenkins, and Artifactory. ALM/PLM Proficiency in Siemens Polarion, IBM DOORS Next Gen, or PTC Windchill.
• Strong understanding, development and verification of plant and control models in MATLAB/Simulink for execution in hardware in the loop test environment, dSpace control desk and automation desk.
• Strong understanding of 1st principles in Engineering, result/solution oriented.
• Familiarity with SW for embedded systems, EE systems and architecture
• Familiarity with A2B, CAN, Automotive Ethernet, LIN, LVDS communication protocols and Vehicle Network tools, such as CANalyzer, CANoe, etc.
• Expertise with complex problem solving, data analysis, access/interpret/drive results with extended teams.
• Knowledge of Automotive design and development process, system requirements, and general engineering best practices.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $160,000.00 - $192,500.00

Internal leveling code: M7

Nox Group of Companies is seeking an IT Coordinator to join our growing team in Phoenix, Arizona!  

This position coordinates assets and requests for the IT department. This relates to all technology, including workstations, servers, printers, networks, cell phones, desk phones, and vendor-specific hardware and software. The role also implements internal systems and assists IT team members with requests. This position will help Nox Group and its companies grow.

Responsibilities

• Entering devices into the system
• Audit device list for accuracy
• QA device setups
• Ensure IT Requests are moving and the device pickup pile is accurate
• Monitor Shipping for devices
• Ensuring Backlog of devices are accurate
• User Setup
• Separations
• Monitor the ticketing system for stale tickets
• System documentation of maintenance and upgrades.
• Communicate with users as required: keep them informed of incident progress.
• Document maintenance for all computer systems and network infrastructure.
• Review documentation and ensure it meets enterprise standards.
• Review inventory for out-of-date/spec devices

Qualifications

• Detail oriented
• Ability to work in a team and communicate effectively.
• Business awareness: specific knowledge of the users and how IT relates to their department strategy and goals.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: the ability to match resources to technical issues appropriately.
• Provide service awareness of all organizations' critical IT services for which support is provided.
• Self-motivated with the ability to work in a fast-moving environment.
• Office 365

Education/Certifications

Safety Level
This is a safety sensitive position, and all applicable policies including drug test and background check will apply.

• The inherent responsibilities of your role may include physical working conditions. In order to safely and successfully perform job duties you must be able to:  
  • Potentially lift up to 50 pounds 
  • Potentially need to do repeated pushing, pulling, carrying, reaching (or working above shoulder), walking, standing, sitting, stooping, kneeling, bending, and climbing  
  • Potentially operate a motor vehicle, crane, tractor, etc.  
• We reserve the right to continually monitor your ability to safely and successfully complete these inherent physical responsibilities and take action as deemed appropriate in accordance to the Americans with Disability Act (ADA)

#NXCLIND1

We're looking for a Senior Manager, Product Lead to lead, grow, and empower a team of product managers building for our AI-powered litigation platform. This role sits at the intersection of product strategy and people leadership and is a great fit for a product leader who cares deeply about craft, is comfortable with technical ambiguity, and has a track record of shipping exceptional enterprise AI products. 

This role will be focused on Everlaw’s Core Discovery product category, which enables legal professionals to quickly understand and act on data at scale with AI-assisted workflows built on principled design, rigorous controls, and deep workflow expertise. In this role, you will act as the voice of the customer within the organization, ensuring products meet customer needs and expectations, and will engage directly with customers and industry stakeholders to gather insights and validate product concepts.

At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and vibrant and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! 

We do not believe in the ‘perfect’ candidate. If you’re passionate about the role and feel you can contribute meaningfully, we encourage you to apply. This is a full-time position based in our Oakland, California office, with a hybrid schedule: in-office Monday, Wednesday, and Thursday.

How we're different

• Built for the AI Era: Everlaw has been committed to AI-assisted workflows for over a decade with tools like predictive coding and document clustering. We’ve continued this leadership into the generative AI era, with best-in-class features like Deep Dive and Coding Suggestions. We don’t layer AI onto our product - we architect intelligent, trustworthy systems grounded in enduring trust that deliver value to users every day. 
• Culture and Growth at the Forefront: With a generous L&D budget, clearly codified values, and a commitment to long-term thinking, integrity and discipline, we create an environment where careers grow with intention and purpose.
• Thoughtful Onboarding: Our structured onboarding program ensures you understand our product, customers, and market and quickly integrates you into the team, setting you up to contribute thoughtfully from day one. 
• Impact That Matters: Through Everlaw for Good, we offer our technology free or at heavily discounted rates to journalists, nonprofits, and pro bono attorneys to advance equitable access to justice beyond the boundaries of business.

In your role, you'll...

• Lead Product Strategy, Vision & Execution: Work with your team to define and own a multi-year strategy and roadmap aligned with company priorities and customer needs. 
• Build a First-Class AI Product Experience: Guide PMs in ensuring our AI feature set is best in class for the dynamically evolving legal AI space. You’ll develop a deep understanding of the market, competitive landscape, and user behavior to inform prioritization decisions. 
• Develop Product Talent: Lead and elevate a team of 3–6 product managers, fostering a culture of sharp analytical thinking and product excellence. Drive their success through clear feedback, mentorship and bespoke growth plans, while employing a consistent strategy for long-term career development.
• Elevate Product Craft: Model disciplined, critical use of AI across the full product development lifecycle, and develop AI-augmented ways of working with clear norms around when and how to soundly incorporate AI-generated output into the final work product. 
• Scale and Drive Team Accountability: Grow the team through intentional hiring and operational refinement, while setting clear expectations and upholding our values and behavioral standards. Drive high performance and accountability, connecting work to the company vision and ensuring every PM is empowered to deliver measurable impact. 
• Drive Cross-Functional Excellence: Partner with the design team to ensure user experience is a first-class citizen. Shepherd product development and enable go-to-market teams so they're armed to tell the right story and support customers with confidence. Identify R&D-wide process gaps and lead execution of improvements.
• Model People Leadership: Lead, motivate and influence others across your team and the business. You’ll serve as a senior PM stakeholder in leadership forums, business reviews, and executive presentations. You will drive cross-functional collaboration, and foster an inclusive environment where diverse perspectives are valued.

About you

Required Experience 

• 7+ years of product management experience 
• 3+ years managing teams of product managers
• Proven track record of defining product strategy and connecting it to measurable business outcomes
• Strong analytical skills and the ability to leverage data to uncover underlying business drivers and translate raw insights into strategic, timely product decisions
• Experience shipping products at scale in a fast-paced environment for sophisticated users and complex workflows (enterprise, B2B SaaS, data-heavy, or regulated domains)
• Experience building or managing ML or LLM-powered products, with a nuanced view of where AI genuinely compounds value for customers 
• Excellent people and project management skills; process-driven with the ability to communicate complex concepts and drive teams toward a shared vision
• A strategic leader with a deep obsession for product craft and detail 

Work Authorization

• You are authorized to work in the United States. Please note that currently, Everlaw is not sponsoring employment visas for this role.

Total Rewards

• The expected salary range for this role is between $217,000 - 275,000. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future.
• Participation in our equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision insurance
• HSAs and FSAs for various expenses
• Company-sponsored life and disability insurance
• Paid parental leave and sick leave
• 17 paid vacation days plus 11 federal holidays
• Access to mental health and wellness resources like membership to Modern Health
• A generous L&D stipend for your personal growth
• Find out more about our Benefits and Perks

Perks

• A beautiful office in Uptown Oakland, just steps from the BART line and dozens of restaurants and walking distance to Lake Merritt
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Ability to select your hardware of choice (Mac or PC) and customize your desk setup
• A wide variety of snacks and beverages in the office
• Company-wide out-of-the-box events and fun activities with your team
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Learning and career development opportunities (and a generous budget!)
• #LI-KP1
• #LI-Hybrid

The Role:

What You Will Be Doing:

The candidate brings years of experience to the table to organize and help promote future scalability throughout the organization.This key role will be the point of contact to address and resolve service incidents and requests raised by the users primarily in Japan, in line with the Service Desk objectives and therefore to satisfy the communication needs of the IT staff and the employees of the organization.

We are primarily an in-office environment and therefore, you will be expected to work from the Tokyo office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

Responsibilities:

• Provide tier 1 hardware and software support for local and remote Mac OS X and Microsoft Windows users in Japan
• Shipment as well as provision/installation of IT equipment such as Monitors, laptops, cables and peripherals at desks
• Provision new laptops, set up workspaces, and handle on-boarding orientation for new hires.
• Source and manage inventory for our Japan offices(Tokyo & Osaka)
• Support telecommunications, Audio Visual and digital signage technologies such as VoIP phones, Zoom, Logitech conferencing devices etc.
• Provide desk-side support for our Japan office employees
• Assist in developing and documenting standards and procedures for Japan end-user support.
• Provide base-level systems and network support in conjunction with our Server and Network teams.

Experience:

1. Min 3 years’ IT Help Desk or desktop support experience
2. AD/Okta account creation/maintenance experience
3. Experience administering and working with common cloud-based enterprise solutions (e.g., Gmail, GDrive, Slack,, Zscaler, Crowdstrike etc.)
4. Basic knowledge of endpoint security and management
5. Audio Visual Support experience(Zoom, Neatboards, Logitech TapIP, scheduler)
6. IT Hardware asset management experience(Procurement, Shipment, stock mgmt, material inward/outward movement)
7. Mac OS X and Windows 10/11 support experience
8. Mobile device support experience (preferably iOS/Android)
9. Good with the following processes: New hire on-boarding and Leavers Off-boarding
10. GSuite, Okta, JAMF and Airwatch (Workspace One) administration experience is a plus
11. Tech Certifications, ITIL foundation cert is desirable
12. Ability to speak both in English (Conversational level is acceptable) and Japanese languages fluently is a must.

Desired additional Skills:

• Excellent communication skills, ability to handle users and leaders at all levels - L2
• Logical thinking and Decision making - L2
• Negotiation Skills - L1
• Presentation Skills - L1
• Escalation Management - L2
• Incident Triage - L1
• Major Incident Management - L1
• Service Request fulfillment - L1
• Knowledge(KB) Articles creation in ServiceNow - L1

#LI-ONSITE (Tokyo)

What we do:

The Trade Desk is seeking a Senior Accountant, SEC Reporting & Equity to report to the Associate Manager, SEC Reporting and Technical Accounting. This person will be responsible for the accounting, reporting and disclosures related to our stock-based compensation (SBC), including the Employee Stock Purchase Plan (ESPP) equity plan.

This role interacts with other departments inside and outside of the United States within The Trade Desk, including functional areas such as: Accounting, Tax, Legal, SOX and Risk Management, People Operations, Investor Relations, Corporate Development and Financial Reporting and Analysis. The ideal candidate will have a customer service orientation and be a great communicator and collaborator, as well as having the technical skills to manage the day-to-day tasks related to SBC, ESPP and SEC reporting.

What you'll do:

• Perform stock-based compensation accounting and reporting activities for the close to report process every month, including preparing and posting journal entries and variance analysis related to SBC and ESPP.
• Prepare general ledger account reconciliations for equity related accounts.
• Prepare SBC related disclosures included in Forms 10-K and 10-Q filings.
• Prepare equity related reporting package for management.
• Interface with external auditors on equity/SBC matters for quarterly reviews and annual audit.
• Prepare documentation and assist with SOX compliance activities related to SBC.
• Prepare executive and director equity disclosures included in Proxy statement filings.
• Assist with research of technical accounting issues and preparation of preliminary conclusions, primarily related to equity.
• Assist with IFRS reporting related to SBC.
• Assist with SEC reporting tasks, including tie out of 10-K and 10-Q, earnings release and earnings script.
• Assist the SEC and Technical Accounting Teams with other requests

Who you are: 

• Bachelor’s Degree in Accounting from an accredited college/university.
• 3-5 years of work experience, audit experience with a major public accounting firm preferred.
• Demonstrated knowledge of public company financial statement preparation.
• Technical knowledge of accounting procedures, public company financial statement preparation, SEC Regulations, US GAAP (including stock-based compensation accounting per ASC 718), and Section 404 of the Sarbanes-Oxley Act.
• Strong analytical, problem-solving, and communication skills, with excellent written and oral abilities, interpersonal effectiveness, and a customer-service orientation.
• Demonstrated ability to plan, prioritize, and manage multiple concurrent projects under pressure and within deadlines, including coordination across offices and departments. Willingness to work additional hours as needed.
• High level of integrity. Demonstrate absolute discretion and confidentiality regarding sensitive information.
• Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities.
• Help drive process improvements to enable speed, efficiency and accuracy in the equity close to report processes.
• Proficiency with Microsoft Office (especially Excel); experience with E*Trade and Workiva preferred.
• CPA preferred, and experience with public technology companies a plus.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

What we do:

The FP&A Sales Finance & Strategy team is a critical partner to The Trade Desk’s global commercial organization, driving growth by providing data-driven financial insights, surfacing revenue opportunities and risks, and delivering resource planning and performance analysis that unlocks long-term value. As we expand our leadership in programmatic advertising, our team ensures that sales leaders have the strategic financial partnership needed to grow responsibly and sustainably.

We are seeking a Senior Finance Manager, Sales Finance & Strategy in New York City to serve as the dedicated finance business partner to our North American Sales leadership team. This high-impact role will work closely with the GTM senior sales leaders, providing trusted counsel on financial performance, strategic growth opportunities, and operational levers to maximize revenue and ROI. This is an exciting opportunity to shape how finance supports the largest region of our business, with significant runway for growth as our business scales.

What you'll do:

• Serve as the strategic finance business partner to North American GTM teams, helping to drive revenue growth through deep financial analysis and actionable insights.
• Build and maintain robust forecasting models and scenario analyses that proactively identify revenue risks and opportunities across clients, agencies, verticals, and new business.
• Lead the development of executive-level presentations and materials that clearly communicate performance drivers, trends, and recommendations to C-level stakeholders.
• Partner with sales leadership to inform and optimize resource allocation, headcount planning, and investment decisions that maximize sales productivity and ROI.
• Develop and implement frameworks to evaluate sales pipeline health, performance against targets, and key KPIs that influence commercial strategy.
• Collaborate cross-functionally with Business Intelligence, Systems Engineering, and Data teams to enhance reporting infrastructure, ensure data integrity, and scale repeatable processes.
• Support contract negotiations and strategic deals by building sophisticated financial models that assess trade-offs and unlock incremental value.
• Drive ad hoc strategic projects to support the evolving needs of the sales organization and identify new opportunities for growth.
• Help build a culture of financial rigor and accountability within the sales team by delivering clear, actionable insights that enable informed decision-making.

Who you are: 

• 10+ years of relevant experience in corporate finance, FP&A, investment banking, strategy consulting, or a related analytical and strategic discipline.
• BA/BS degree in Finance, Business, Economics, or a related field; MBA or relevant advanced degree preferred.
• Proven track record of serving as a trusted advisor to senior commercial leaders, with the ability to influence decision-making through thoughtful analysis and clear storytelling.
• Expert-level financial modeling skills, with the ability to distill complex commercial dynamics into clear, actionable insights.
• Exceptional communication skills — comfortable presenting to senior executives and translating financial analyses into strategic recommendations.
• Highly collaborative, with strong relationship-building skills and the ability to influence cross-functional partners without direct authority.
• Proactive, resourceful self-starter who thrives in a fast-paced, dynamic environment and can navigate ambiguity with sound judgment.
• Deep business acumen and curiosity about the programmatic advertising ecosystem; able to connect market trends to revenue implications.
• Mastery of Microsoft Excel and PowerPoint; proficiency with large datasets and business intelligence tools (SQL, Python, Tableau) a plus. 
• High integrity, low ego, and a positive, can-do attitude — willing to roll up your sleeves to solve tough problems and drive impact.

This role is a unique opportunity to step into a key partnership role within The Trade Desk’s largest region — with room to grow as the business scales.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

$150,000 - $225,000
Full-time / Onsite (5 days/week)

About the Role

Join Mochi Health as Senior Product Designer and help us create intuitive, user-friendly experiences that make healthcare more accessible and effective. You’ll work closely with our product and engineering teams to design interfaces that are both beautiful and functional. This role is perfect for someone who is passionate about design, eager to learn, and excited to contribute to a mission-driven company. This role reports to the Head of Design.

You’ll work with us on

• Distilling insights from user needs and drive research into clear product directions
• Designing and prototyping interfaces for current and future products
• Shaping the patient experience by defining and refining key interactions, working closely with our engineering team to  to push boundaries and deliver real value

You’ll flourish in this role if you

• Have worked in teams as a founding designer
• Experience leveraging Claude Code to build usable components
• Have owned the development of widely-used product features
• Consider yourself a high-agency generalist
• Turn designs into functional UI with a decent grasp of TypeScript, React, and CSS
• Thrive in a startup culture; resolving ambiguity and crystallizing what matters
• Care about building the best patient experience

Requirements

• 3+ years of experience in product design
• High proficiency in design tools; Claude Code, Figma & Framer and other AI tools
• Strong portfolio showcasing your work
• Demonstrated ability to work in a fast-paced, collaborative environment.
• Experience designing for both web and mobile platforms
• Strong understanding of design systems and creating scalable UI components.

Ideal Experience

• Experience designing for consumer, healthcare, or other regulated industries.

Life at Mochi 💫

At Mochi, we believe your best work happens when you feel your best—so we’ve designed an environment that fuels your creativity, supports your growth, and makes every day exciting.

✨ Comprehensive Health Coverage – Robust medical, dental, and vision insurance to support your health—so you can feel your best, in and out of work.

💰 Financial Security – Plan for your future with a 401(k) plus company matching and fully covered life insurance—because peace of mind matters.

🌴 Time to Recharge – Enjoy unlimited PTO, generous company holidays, and true flexibility. We trust you to take the time you need to rest, reset, and thrive.

🧘 Wellness First – From weekly mindfulness sessions to group workouts and fitness perks, your physical and mental health are top priority.

🥗 Daily Fuel – Our office is stocked with an unlimited espresso and matcha bar, plus delicious lunch served five days a week. No sad desk lunches here.

🌿 Connection & Community – We value real relationships. From team lunches and office hangs to offsite retreats, we create space to connect and collaborate.

🚀 High-Impact Work – Be part of shaping the future of digital healthcare during an exciting period of growth and innovation.

💸 Competitive Compensation – We offer a top-of-market salary and a generous equity package—because you deserve to share in the upside you help create.

👩‍💻 World-Class Team – Join a team of thoughtful, driven professionals across engineering, product, clinical, operations, and beyond—each bringing excellence and empathy to the table.

💣 Profitable & Explosive Growth – Our growth is like trying to drink from a firehose while riding a rocket, as we commit to decisions that ensure long-term success, stability, and the well-being of our team and customers—all without the constraints of VC funding.

📍 Prime Location – Our vibrant downtown San Francisco HQ is just steps from public transit, great coffee shops, and everything the city has to offer.

The base salary for this full-time position ranges from $180,000 to $225,000, in addition to equity and benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job-related skills, experience, relevant education or training, and location.

#LI-Onsite #LI-NE

What we do: 

Drive strategic growth of The Trade Desk’s retail data partnerships by accelerating execution, adoption, and operational rigor across a dedicated portfolio of retailers. This role sits at the center of retailer success - ensuring day‑to‑day partnership excellence, enabling offsite and onsite media activation, and creating leverage for senior leadership to focus on strategic acceleration, executive relationships, and enterprise priorities. 

This position plays a critical role in scaling our retail ecosystem by strengthening operating cadence, improving adoption signals, translating insights into action, and supporting go‑to‑market efforts across internal commercial teams and external retailer stakeholders. 

What you do: 

• Run a consistent partner operating rhythm, including weekly/monthly checkpoints, structured agendas, follow‑ups, and clear documentation to drive momentum across initiatives for a portfolio of grocery and e-commerce retailers 

• Take primary day‑to‑day ownership of assigned retail partnerships, serving as the lead while escalating strategic or executive moments to Directors as appropriate 

• Develop and shape QBR/MBR narratives, performance storylines, and progress tracking to support Director‑led executive conversations 

• Serve as the strategic bridge between AI‑driven insights and client action by contextualizing segment‑level findings, responding to client questions, shaping executive‑level interpretation, and ensuring recommended actions are executed 

• Partner with Retail Operational Excellence (ROE) team to manage to operational workflows, ensuring consistency and self-sufficiency across our commerce marketplace 

• Monitor usage and adoption signals, proactively flagging gaps or risks and routing issues with recommended actions 

• Own end‑to‑end negotiations and contracting for assigned partners - shaping commercial frameworks, managing deal execution, and aligning terms to long‑term partnership and revenue goals. 

• Support internal go‑to‑market and sales enablement efforts by preparing partner updates, contributing to internal announcements, and helping maintain partner‑specific knowledge assets 

• Coordinate retailer‑to‑TTD seller connections to support scaled commercialization 

• Identify and develop case study proof points by partnering across stakeholders 

• Translate retailer feedback into clear inputs for Product, supporting priority initiatives through disciplined operating plans and cross‑functional alignment 

• Work closely with ROE, Technical Account Management, Product, Legal, Marketing, and Sales to support successful integrations and ongoing partnership health 

Qualifications: 

The ideal candidate has experience working with retailers, data partners, platforms, or agencies and thrives as an experienced execution leader in a fast‑moving, complex environment. 

• Proven operator with a strong bias toward action, structure, and follow‑through—able to run complex initiatives with minimal oversight 

• Strong understanding of programmatic advertising, data partnerships, and retail media ecosystems, with an audience‑first mindset 

• Experience supporting offsite and/or onsite media activation and retail data adoption across advertiser and agency use cases 

• Comfortable developing performance narratives using both outcome‑based metrics (e.g., adoption signals, activation progress) and standard media KPIs 

• Highly organized with the ability to manage multiple workstreams, shifting priorities, and cross‑functional dependencies 

• Strong communicator with excellent documentation, synthesis, and stakeholder management skills 

• Adept at building internal trust and external credibility through consistency, preparation, and clear point of view 

Additional qualification requirements: 

• 4-6+ years of experience in account management, partnerships, programmatic media, or related roles 

• Expertise navigating legal frameworks and negotiations in support of complex partnership agreements 

• Experience working with Salesforce, including opportunity and relationship tracking 

• Demonstrated ability to operate effectively in fast‑paced, evolving environments 

• Comfort working with ambiguity and solving problems across multiple levels of abstraction 

• BA/BS degree required 

Why this role: 

This role creates leverage across Retail Data Partnerships by driving best‑in‑class strategy and execution for our retailers. You will accelerate adoption, deepen strategic partnerships, and work with senior leaders to advance growth and executive engagement. 

#LI-JS1

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About the role

As an SRE on the Datapath Inline quality engineering team you will have an opportunity to work on world-class SWG solutions. As part of the Inline quality engineering team, you would be required to test, qualify and automate our inline SWG solutions for Email security. You will collaborate with backend service teams to ensure the overall quality, reliability, scalability and performance of the Netskope products. You will work on both the frontend as well as the web application backend. At Netskope, we are looking for innovative, passionate and self motivated engineers like you, who are willing to make an impact with their technical expertise.

What’s in it for you

Netskope’s NG-SWG is a cloud-native solution for protecting enterprises from the growing volume of sophisticated cloud enabled threats and data risks, and has been recognized by Gartner as a market leader in their Magic Quadrant reports. As a member of this team, you will play a key role in the  design, development and delivery of frameworks and automation to test our API backend in a CI/CD environment. 

Required Skills

• 8+ years of experience in a similar role
• Prior experience provisioning Ubuntu based hosts with Ansible
• Strong Git fundamentals, handling multiple workflows across multiple release branches
• Hands on experience with Jenkins 
• Solid understanding of Linux systems, package installation and uninstallation workflows,
• Excellent expertise with python and Linux scripting skills
• Experience with artifact management solutions such as artifactory

Preferred Skills

• Knowledge of other provisioning and configuration management systems, such as Salt
• Experience with multiple CI / CD orchestration tools, like drone, Github Actions etc
• Familiarity with building and packaging tool chains
• Proficient with secrets management tools such as Vault, SSM etc

What you will be doing

• Responsible for deployment of multiple services across 1800+ hosts spread among over 100 points of presence across the world
• Collaborate with QE and other internal teams to help ensure stability and avoid regressions in non production environment
• Co-ordinate with QE and PMs to plan, schedule and execute deployments
• Work with on call engineers to identify issues on time and propose roll back solutions if required
• Launch automation initiatives to streamline and optimize deployment workflows.

Education

• BSCS or equivalent required, MSCS or equivalent strongly preferred

#LI-DB1

As a Food Service Assistant at Bezos Academy, you’ll help provide nutritious, compliant meals to children at our tuition-free, Montessori-inspired preschool and provide direct support with a variety of additional tasks both in and out of the classroom. You will manage all aspects of food preparation and service with strong attention to detail, organization, and adherence to safety protocols. Key responsibilities include preparing CACFP-compliant menus, placing food orders and managing food costs, receiving and verifying food deliveries, ensuring all meals are delivered to classrooms on time, and managing all clean-up, organization, and documentation. Assuming full ownership of the kitchen and food operations at the school, you will serve meals in accordance with USDA requirements, Bezos Academy policies, and local childcare regulations.

Beyond the kitchen, you will assist school staff and administration with a variety of tasks including inventory checks, laundry, and other ad hoc duties. As needed, you will also occasionally step into classrooms to provide direct supervision and support to the children. You will become an integral part of your school team working to improve processes and provide an excellent preschool experience where we nurture every child’s full potential. 

LOCATION

We are actively hiring part-time Food Service Assistants at our Mesa, Arizona preschools with an expected start date of August 2026: 

• Mesa – Adobe Hills (1001 N Power Road, Mesa, AZ 85205)

SCHEDULE, BENEFITS, & COMPENSATION

• This is a part-time, non-exempt/hourly position requiring a minimum of 25 hours per week, with occasional opportunities to work additional hours based on school needs.  
• You will work a five-hour shift, Monday through Friday, totaling 25 hours per week. Specific school schedules are determined by school leaders when considering all staff, classroom, and community needs, but are currently expected to be 7:30am-12:30pm. 
• Compensation for this position is $19-$28 per hour. The upper third of the compensation range is typically reserved for existing employees who have been in the role for multiple years and who demonstrate strong performance over time. Starting compensation will vary by qualifications and prior experience. 
• Benefits include paid sick (care) time, accrued based on hours worked, and a 401(k) plan with a 4% employer contribution match.  

MINIMUM QUALIFICATIONS  

• Age 18 with high school diploma or GED  
• Ability to pass background checks and complete all trainings required by the Arizona Department of Children, Youth, and Families upon hire
• Knowledge of cooking methods and procedures, including various types of preparation
• Ability to lift up to 50 pounds, stand for long periods of time, and perform a variety of repetitive tasks to prepare and serve food safely
• Experience working in an institutional or highly regulated kitchen/food setting with a clear understanding of food preparation best practices and protocols
• Active and current food worker card
• Understanding of Arizona food and beverage worker manual
• Ability to speak, read, and write English fluently
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)

PREFERRED QUALIFICATIONS  

• Experience working within the guidelines of the US Department of Agriculture and Child and Adult Care Food Program (USDA/CACFP)
• Two or more years of experience working in a school (preschool, early childhood education, daycare, or K-12 environment) or similar kitchen setting
• Working knowledge of food allergens, intolerances, preferences, and accommodations
• Prior experience as an Assistant Teacher in a preschool setting
• Associate’s degree in Early Childhood Education or two years of post-secondary coursework in Early Childhood Education
• Experience with Montessori pedagogy
• Experience with children with special needs
• Fluent in Spanish

RESPONSIBILITIES

NOTE: The combination of responsibilities may vary based on the needs of the school site, students, and prior experiences of the Food Service Assistant.

Food Service and Site Operations

• Place weekly food orders with the vendor based on student attendance trends and food waste analysis
• Receive and verify daily food deliveries to ensure accuracy with order quantities and alignment with the approved menu. If meals are non-compliant, follow the Emergency Food SOP
• Manage all aspects of routine vendor performance to ensure the vendor is meeting or exceeding expectations
• Ensure all meals served to students are compliant and document any menu changes on menu
• Track food consumption and waste daily to ensure food costs remain as lean and efficient as possible
• Prepare and serve meals and utensils to classrooms for each scheduled meal service
• Maintain compliance with strict food hygiene and safety protocols at all times and maintain compliance with all state and local jurisdictional requirements
• Ensure the kitchen, equipment, serving utensils, cookware, and dishes are consistently cleaned, sanitized, and well-maintained
• Manage and organize food inventory, including proper labeling, dating, rotating stock, and discarding items nearing expiration in accordance with food safety guidelines
• Record and log food temperatures prior to each meal service to ensure compliance with safety regulations
• Accommodate children’s special dietary needs, including allergies, medical restrictions, and cultural or religious food requirements
• Assist in serving meals during family engagement and school events as needed

Added responsibilities if food is prepared on-site:

• Place weekly groceries orders based on the menu and current inventory
• Receive and verify food delivery and follow up with vendor if food delivered is incorrect based on the order or spoiled
• Prepare meals according to the planned menu and adapt recipes for dietary restrictions (allergies, religious diets, vegetarian, etc.)
• Prepare meals on a schedule (breakfast/lunch/snack)
• Adapt the menu (make substitutions) to avoid food spoilage and waste following the Menu Substitution SOP
• Help plan menus that are nutritious, budget-friendly, and appealing to students

Added responsibilities if school is under CACFP:

• Ensure vendor provides a delivery receipt and keep it for 3 years
• Children receive the appropriate portion sizes for each meal pattern component by providing correctly sized serving utensils and clearly communicating the required serving sizes to classroom staff upon meal delivery
• Review meal counts for accuracy and upload into SharePoint weekly
• If there are any menu substitutions, provide the necessary menu-supporting documentation (CN label, product formulation statement, Nutrition Facts, standardized recipe)
• Attend the required annual sponsor CACFP training that includes meal pattern, reimbursement, meal counts, claims, recordkeeping, and civil rights
• Clock in/out of Workday based on food-related responsibilities

Classroom Support

• Provide classroom coverage as needed
• Assist teachers with the full implementation of Bezos Academy’s performance standards, policies, and procedures
• Support Bezos Academy classrooms by following regulations and guidelines in the day-to-day operation of the classroom (i.e., cleaning materials, meal prep, nap time transitions, etc.)
• Organize materials and clean the workspace to facilitate the learning process for each child
• Support children’s increasing independence with daily living skills (i.e., washing hands, using the bathroom, eating meals and snacks, cleaning up, etc.)
• Provide 1:1 support for children who are experiencing big feelings
• Develop positive relationships with children

Other

• Assist the Head of School and school staff in other operational duties in the school as necessary when the kitchen work is complete (e.g., support with laundry, front desk support, and other duties as assigned by the Head of School)
• Participate in team meetings, center activities, and staff development

Bezos Academy participates in E-Verify and will provide the federal government with employee Form I-9 Information to confirm authorization to work in the U.S. Bezos Academy only uses E-Verify once a candidate has accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that an employee is authorized to work, Bezos Academy will give the employee written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so the employee can begin to resolve the issue before any adverse employment action is taken. For more information about your right to work, please see the Notice of Right to Work.

Our office, EndoCare Group - Pinole in Pinole, CA, is seeking a Patient Care Coordinator to join our busy specialty practice.  

Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Joining our practive will allow you to broaden your professional network by also supporting our Pinole/Walnut Creek/ Orinda locations. Here is what you need to know about the role, our team and why we could be the right next step in your career.   

Your Responsibilities 

You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:  

• Must travel between Pinole/Walnut Creek/ Orinda locations
• Welcoming patients to the dental office  
• Maintaining accurate patient records   
• Answering all incoming calls and redirecting them or keeping messages   
• Check, sort and forward emails  
• Keep updates records and files   
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.)  

As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.   

Your Background 

You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You’re an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:  

• 1-2 years of proven experience as front desk representative, agent or relevant position 
• Familiarity with office machines (e.g fax, printer ect.)  
• Strong communication and people skills  
• Good organizational and multi-tasking abilities   
• Problem-solving skills  
• Customer service orientation   
• A high school diploma   
• Desires to help your patients 

 If this sounds like you, you will fit right in with the team!  

 Why You Should Join Our Team   

A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.   

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.   

Your Benefits & Perks: 

• BCBS Medical & Dental insurance Options 
• VSP Vision Coverage      
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability   
• Pet Insurance Coverage  
• 401(k) plan w/match options
• HSA / FSA Account Access 
• Identity Theft Protection 
• Legal Services Package 
• Hospital/Accident/Critical Care Coverage 
• Paid Time Off  

1500 Tara Hills Dr. Ste 206 Pinole, CA 94564

You remember the first time you wired two systems together and suddenly… It worked.
Maybe it was a webhook firing correctly, a Slack integration you debugged into existence, or that first moment when a chaotic ticketing workflow finally made sense because you redesigned it.

That spark — “I just made this whole thing click” — is probably still what keeps you in technical customer-facing work. If architecting simple, elegant solutions out of messy environments gives you the same joy today that it did years ago, we’ve got a role you’re going to love.

At Fixify, we’re reimagining the IT help desk — the constant context switching, the crowded queues, the operational pressure that never really stops. We believe the teams doing this work deserve tools that make their jobs smoother, faster, and more human. And the Solution Architect is the person who brings that possibility to life for customers for the very first time.

As a Solution Architect, you’re the bridge between “I think Fixify could help” and “Wow, this is already changing how we work.” You’ll design architectures that reflect real-world workflows, build demos that feel like the customer’s environment (not a generic sandbox), and guide teams through the integration decisions that unlock actual value.

You’ll sit at the intersection of Sales, Customer Success, Engineering, and Operations — translating, simplifying, clarifying, and stitching together the details that make a big impact. If navigating complexity with a calm brain and a whiteboard marker feels like your natural state, this is your team.

We believe that great technical delivery isn’t about complexity — it’s about clarity. And we think there’s a place at the center of that for you.

What we can do for you

• Surround you with teams who genuinely care — about our customers, our craft, and each other.
• Give you ownership of the environments, integrations, and workflows that shape the customer experience from Day 1.
• Offer a front-row seat to how AI is transforming IT operations — and let you influence how customers adopt it.
• Provide real variety: pre-sales design, architecture sessions, debugging a permissions issue, improving playbooks.
• Support your growth as we build out scalable implementation and professional services practices.

What you can do for us

• Lead discovery sessions that turn ambiguous workflows into crisp technical requirements.
• Build demos, POCs, and simulations that help customers see Fixify working for them.
• Design integration architectures across ticketing systems, Slack, IAM, and related tools.
• Configure, test, and validate integrations so customers onboard with confidence.
• Translate complex concepts into simple explanations for AEs, CSMs, engineers, and customer administrators.
• Handle technical escalations with clarity, ownership, and a path-forward mindset.
• Help shape repeatable implementation processes and early professional services patterns.

What you should bring with you

• 3–5 years in a customer-facing technical role (Solutions Engineer, Implementation Consultant, Systems Architect, etc.).
• Experience with IT or SaaS tooling — ticketing systems, collaboration tools, or integration workflows.
• Comfort working hands-on with APIs, permissions, configuration, and debugging.
• A communication style that makes technical decisions feel simple and approachable.
• A mindset built around clarity, structure, and helping people move forward.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote.  We ensure the successful operation of new hires, account off-boards and critical business systems with a global team. 

We’re looking for a Tier 1 Support Engineer to join the MXC CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results.

What you’ll do

You’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.  In-person support is required as well as setting up desks and managing/auditing peripherals.  

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, email, Slack or ticketing system.
• Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.
• Walk customers through problem-solving processes and follow up to ensure issues have been resolved.
• Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
• Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.)
• Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals)
• Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades
• Assist with new hire onboarding and training curriculum
• Update, and maintain detailed external and internal IT documentation
• Onboard and support third-party vendors and/or contractors
• Contribute to shared global IT off-boarding tasks and responsibilities
• Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).
• Own IT asset management and ensure accurate and actionable records are kept of required equipment.
• Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team.
• Create and update technology documentation for internal IT teams and for Scale employees.

Who you are

You have the ability to take initiative on tickets and contribute to project design and implementation. You are skilled at writing, updating and maintaining technical documentation and sending directed communications. You are comfortable working as an individual contributor on a global team that is driving towards a common goal. You will best succeed in this role by leading on things you are passionate about while supporting others in their passion. 

You love problem solving and collaborating with others to provide world class support. Being the best fit for this position means you are both humble and confident. You strive towards excellence but understand your limitations and don’t hesitate to ask for help when needed. 

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Possess 2+ years of experience in IT HelpDesk experience 
• Possess strong working knowledge of Apple systems and software 
• Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers
• Possess strong working knowledge of Atlassian systems (JIRA and Confluence)
• Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
• Possess working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JAMF)
• Able to independently manage and prioritize workload and projects
• Possess outstanding interpersonal and communication skills
• Is empathetic, humble, and possess a strong focus on customer service

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Finance Operations (FinOps) team provides and enhances core business services that are the backbone for Stripe. FinOps uses data and operational excellence to deliver technology solutions, procurement, billing and payroll services, strategic sourcing, and supplier relationship management to Stripe.

What you’ll do

We're looking for a Monetization Operations Analyst to join our growing team. This individual will help us improve user experience through accurate and timely onboarding of contracts, workflows and deliver improvements in our integrated financial systems with business partners, financial colleagues, and engineers.

Responsibilities

• Be responsible for onboarding sold custom contracts into our billing systems
• Ability to understand the legal languages of the contract and comfortable working on it and have strong attention to detail
• Build scalable and auditable onboarding processes for new and existing users
• Partner with internal systems, deal desk, legal, sales ops, internal audit, go-to-market, engineer and account managers to develop and improve the process.
• Partner with account managers to solve user inquiries related to onboarding implementation, billing, and collections and if needed troubleshoot as well.
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Work closely with other Stripe teams to assist with system implementations for billings, collections, and assist with internal and external ad-hoc audit support.
• Help scale and optimize our processes by assisting with the execution of key projects and programs.
• Gain unique insights into various businesses on Stripe scale and operate
• Can quickly learn the Stripe ways of working and make a real impact through process enhancements.
• Be a part of building a brand-new team and operational culture for Stripe
• Assist with monthly and quarterly flux analysis of key metrics
• Assist with ad hoc projects

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 4-5 years of relevant financial operations/billing experience or 3+ years of customer service experience with a degree in Business Administration, Finance, or relevant field.
• Excellent communication and organizational skills, both written and verbal.
• Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets to make complex investigation decisions
• Strong knowledge of gSuite tools, Salesforce and MS-Office products and experience working with/analyzing contracts and large data sets.
• Independently analyze and evaluate information from various data sources to determine a course of action for a matched case
• Demonstrated experience partnering with cross-functional stakeholders
• Demonstrated history of taking on various types of challenging projects and producing results
• Solution-oriented mindset with enthusiasm for establishing best practices
• Self-disciplined, diligent, proactive and detail oriented

You will also likely have (not required):

• Knowledge in payments and the fintech industry
• The ability to be flexible and comfortable with changing requirements
• A builder's mindset and a willingness to question assumptions and conventional wisdom
• A passion for creating new systems and solving problems via infrastructure and automation

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote.  We ensure the successful operation of new hires, account off-boards and critical business systems with a global team. 

We’re looking for a Tier 1 Support Engineer to join the AMER CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results.

What you’ll do

You’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.  In-person support is required as well as setting up desks and managing/auditing peripherals.  

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, email, Slack or ticketing system.
• Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.
• Walk customers through problem-solving processes and follow up to ensure issues have been resolved.
• Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
• Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.)
• Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals)
• Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades
• Assist with new hire onboarding and training curriculum
• Update, and maintain detailed external and internal IT documentation
• Onboard and support third-party vendors and/or contractors
• Contribute to shared global IT off-boarding tasks and responsibilities
• Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).
• Own IT asset management and ensure accurate and actionable records are kept of required equipment.
• Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team.
• Create and update technology documentation for internal IT teams and for Scale employees.

Who you are

You have the ability to take initiative on tickets and contribute to project design and implementation. You are skilled at writing, updating and maintaining technical documentation and sending directed communications. You are comfortable working as an individual contributor on a global team that is driving towards a common goal. You will best succeed in this role by leading on things you are passionate about while supporting others in their passion. 

You love problem solving and collaborating with others to provide world class support. Being the best fit for this position means you are both humble and confident. You strive towards excellence but understand your limitations and don’t hesitate to ask for help when needed. 

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Possess 2+ years of experience in IT HelpDesk experience 
• Possess strong working knowledge of Apple systems and software 
• Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers
• Possess strong working knowledge of Atlassian systems (JIRA and Confluence)
• Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
• Possess working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JAMF)
• Able to independently manage and prioritize workload and projects
• Possess outstanding interpersonal and communication skills
• Is empathetic, humble, and possess a strong focus on customer service

Build the Future with Us — EquipmentShare is Hiring a Fleet Coordinator

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Fleet Coordinator at our rental facility in St. Louis, MO, (Fenton) and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The Fleet Coordinator will be responsible for working with tolling and ticketing agencies, as well as third-party vendors, to obtain and accurately apply timely invoices to rental contracts.

Schedule: This is a Part-time role, approx. 20 hours per week (Monday - Friday).

Pay: $17/hr

Primary Responsibilities

• Coordinate with tolling and ticketing agencies and third-party vendors to ensure invoices are received and applied accurately to rental contracts.

• Assist company locations with ordering and applying registrations and license plates.

• Support fleet operations to ensure vehicles are available and compliant for maximum utilization.

• Maintain and organize both physical and digital filing systems, including Google Drive

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
  
  
• Competitive compensation
  
  
• Full medical, dental, and vision coverage for full-time employees
  
  
• Generous PTO + paid holidays
  
  
• 401(k) + company match
  
  
• Tool and boot reimbursements (role dependent)
  
  
• Gym membership stipend + wellness programs (earn PTO and prizes!)
  
  
• Company events, food truck nights, and monthly team dinners
  
  
• 16 hours of paid volunteer time per year — give back to the community you call home
  
  
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy, effort, and optimism every day

Skills & Qualifications 

Required Skills/Abilities: 

• Proficient in Google Workspace

• A keen eye for detail to ensure accuracy and quality of work

• Excellent written and verbal communication skills

• Exceptional organization skills, with an ability to manage multiple tasks

Education and Experience: 

• High School Diploma and Equivalent Education

Physical Requirements:

• Must be able to sit for prolonged periods at a desk and work on a computer.

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Aerospike is the real-time database for mission-critical use cases and workloads, including machine learning, generative, and agentic AI. Aerospike powers millions of transactions per second with millisecond latency, at a fraction of the total cost of ownership compared to other databases. Global leaders, including Adobe, Airtel, Barclays, Criteo, DBS Bank, Experian, Grab, HDFC Bank, PayPal, Sony Interactive Entertainment, The Trade Desk, and Wayfair, rely on Aerospike for customer 360, fraud detection, real-time bidding, profile stores, recommendation engines, and other use cases. 

 At Aerospike, we dream big and deliver even bigger. Our mission is to unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability.

If you're ready to shape the future of data, join us.

About the Role

As our company scales, our technology needs to keep pace. We are looking for a proactive and detail-oriented IT Intern to join our team. In this role, you will be the backbone of our daily technical operations, ensuring that our team members have the tools and support they need to succeed.

This isn't just about "fixing printers"—you’ll gain hands-on experience in Systems Administration, Asset Management, and IT Operations while working directly alongside senior IT leadership.

Key Responsibilities

• Technical Support: Act as the first line of defense for help desk tickets, providing basic troubleshooting and resolution for hardware and software issues.

• Lifecycle Management: Own the "Day 1" experience by imaging laptops, configuring workstations, and managing the onboarding/offboarding process for employees.

• Identity & Access: Assist with user account provisioning and access management across various corporate platforms.

• Asset & Inventory: Maintain a meticulous inventory of hardware and software assets; assist with periodic audits to ensure compliance and data integrity.

• Project Assistance: Support the IT team in deploying new system implementations and infrastructure upgrades.

Qualifications

• Educational Background: Currently pursuing or recently completed a degree/certification in Information Technology, Computer Science, or a related field.

• Tech Savvy: Familiarity with various Operating Systems (Windows/macOS) and basic networking concepts.

• Problem Solver: A "figure-it-out" mentality with the ability to research solutions to unfamiliar technical hurdles.

• Communication: Strong verbal and written skills—you can explain technical concepts to non-technical colleagues without using jargon.

• Reliability: Highly organized with the ability to manage multiple administrative tasks simultaneously.

Why Join Our Team?

• Mentorship: Work directly under our IT Leadership and senior staff who are committed to your professional growth.

• Strategic Impact: By handling essential operational tasks, you enable the entire department to focus on high-level strategic initiatives.

• Real-World Experience: Gain exposure to enterprise-level IT environments and modern SaaS management tools.

Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.Join us at Aerospike and be part of a dynamic team that is shaping the future of data management. 

We are looking for a high-energy, detail-oriented Financial Analyst to join our Revenue organization with a primary focus on Deal Desk operations. In this role, you will be the strategic partner to our Sales team, helping to structure complex deals, optimize pricing strategies, and ensure all contracts align with our financial and legal guardrails.

You aren't just a "gatekeeper"; you are a deal architect. You will balance the need for aggressive growth with the necessity of maintaining healthy margins and scalable revenue practices.

What You'll Do

• Serve as the primary point of contact for the GTM team for deal structuring, pricing, and commercial terms.
• Review and approve quotes and order forms, ensuring accuracy in pricing, discounts, and billing terms.
• Build and maintain financial models to evaluate deal profitability, Customer Lifetime Value (CLV), and Customer Acquisition Cost (CAC).
• Analyze historical deal data to identify pricing trends and provide recommendations for optimizing "floor," "target," and "list" pricing.
• Perform impact analysis on various discount structures to protect gross margins.
• Assist in the tracking and reporting of operational KPIs and key business metrics, providing timely and accurate information to stakeholders.
• Develop and track Deal Desk KPIs (e.g., average discount rates, approval turnaround time, and deal velocity).
• Own end to end reporting for International Revenue Initiatives.
• Collaborate with the Director of Revenue Analytics to support various ad-hoc financial projects and analyses as needed.

Who You Are

• A highly collaborative and detail-oriented professional with 3-5 years of experience in a Finance, Accounting, or similar analytical role.
• Adept with revenue planning systems and possess strong foundational knowledge of profit and loss statements.
• Experience building and managing financial models, with a focus on detailed variance analyses that drive actionable insights.
• Proficient with Microsoft Excel and skilled in data analysis and financial modeling.
• Familiar with Salesforce or similar CRM systems.
• Excited about leveraging technology to drive efficiency and accuracy. You have the ability to use AI to build predictive models for revenue forecasting and are keen to explore and utilize new tools to enhance your work.

We have a fantastic Part-Time Leasing Consultant opportunity available!

Weinstein Properties, headquartered in Richmond, Virginia owns and manages over 60 apartment communities in Virginia, North Carolina, Texas, Tennessee, and Georgia. Still owned and operated by the Weinstein family after 70+ years, our continued success is attributed to our hands on approach to daily operations and our focus on the customer experience.

Location: Bexley Panther Creek - Cary/Morrisville, NC

Pay: Hourly rates are competitive (starting at $18/hour and increasing based on experience) + Quarterly Bonuses

Schedule:

• 20 hours per week
• Saturdays - working most Saturdays
• Weekday hours 9am-6pm, we can be flexible based on what weekdays you can work

Who We Are:

At WP, we do things differently. We invest in people, not just resumes. We believe in training talent from the ground up, and many of our best Leasing Consultants didn’t come with industry experience — they came with drive, a great attitude, and a genuine desire to serve people. If you’re energetic, friendly, adaptable, and eager to learn, we’ll teach you everything you need to know to thrive in this role.

What You’ll Do:

As a Leasing Consultant, you’ll be the first impression and voice of our community. You’ll guide prospective residents through their leasing journey while building strong relationships with current residents and your team. You’ll juggle customer service, sales, and administrative tasks — and we’ll provide you with all the training and support you need to excel.

Who You Are:

• You don’t need leasing experience to succeed here — but you do need the right mindset.
• Strong Communication Skills: You're a great listener, and you can confidently and warmly connect with others, both in person and in writing.
• Customer-First Mindset: You love helping people and solving problems, even when things get tough.
• Positive Energy: You show up with enthusiasm and a can-do attitude — every day, no matter what ends up being thrown your way.
• Team Spirit: You pitch in wherever needed and care about team success over individual credit. You are game to help, even if something does not fall under your job description.
• Motivation & Drive: You’re goal-oriented, organized, and eager to grow.
• Adaptability: You can manage interruptions, shifting priorities, and fast-paced days with ease and grace.
• Initiative: You’re not afraid to jump in — whether it’s greeting someone at the door or taking ownership of a task.

What You Should Know Before You Start:

• We have high expectations — and a hands-on training program that will set you up to meet them.
• This is not a desk job — expect to be on your feet, engaging with prospects, walking the property, inspecting homes, and so much more.This job is about more than just sales – you will be expected to handle administrative tasks, address resident concerns, and help with property appearance. Everyone does a little bit of everything.
• You’ll be part of a high-performing, highly collaborative team — recognition and promotion come from commitment and results.
• This job is about more than just sales – you will be expected to handle administrative tasks, address resident concerns, and help with property appearance. Everyone does a little bit of everything.
• You’ll sometimes work outside standard hours to support resident events or assist during weather challenges.

Why Weinstein?

• Industry-Leading Training: We’ll equip you with all the tools and knowledge you need to grow — no experience necessary.
• Career Growth: Many of our leaders started in leasing. Whether you stay on-site or grow into corporate roles, the opportunities are here – we want this to be a career, not just a job.
• Supportive Culture: We’re like family. We believe in investing in you, recognizing your contributions, and growing together.

Ready to join a team that believes in your potential?
Apply today and start building your future with WP.

Weinstein Properties is an Equal Opportunity Employer.

#WP2

The opportunity
We seek a skilled IT Operations Specialist to join our first line support team and support all Unity's employees. As the first point of contact, you'll play a vital role in ensuring everyone at Unity is able to use their IT equipment and software to do their best work

You’ll diagnose and resolve software and hardware problems, provide technical assistance, collaborate with internal teams on new technology solutions and identify areas for continuous improvement.

Your excellent communication skills will be critical, as you'll need to communicate effectively with technical individuals, as well as explain technical information to non-technical staff. The goal of this role is to deliver outstanding customer service in a timely and efficient manner while adhering to ITIL service management best practices.

What you'll be doing

• Provide day-to-day IT support for employees including hardware and software troubleshooting for Windows and macOS systems
• Receive, log, classify, and prioritize incidents and service requests in our Freshservice helpdesk, following established ITIL procedures
• Troubleshoot and resolve IT issues or escalate complex issues  to appropriate support teams
• Provide support for collaboration tools including Zoom, Slack, and Google Workspace
• Maintain and support end-user computing assets including laptops, desktops, printers, mobile devices, peripherals, A/V equipment, and basic network infrastructure

What we're looking for

• 2- 3 years of experience in a corporate IT support or helpdesk role
• Proficiency in using ITSM tools and ticketing systems (Freshservice, ServiceNow, Jira, or similar)
• Experience with both Windows and macOS environments
• Knowledge of mobile device management (MDM) technologies (Autopilot, Intune, DEP, SimpleMDM and similar)
• Experience supporting collaboration tools such as Zoom, Slack, and Google Workspace
• Excellent written and verbal English communication skills and Willingness to work in rotational shifts and during public holidays

You might also have

• Good knowledge of networking and hands-on troubleshooting experience SaaS administration experience (user provisioning, access control)
• Experience with Linux environments
• Basic scripting or automation knowledge (PowerShell, Bash, Python or similar)
• Relevant certifications in ITILv4, CompTIA A+ (or equivalent)

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#MID

Full-Time | Remote (United States)

You're the person who solves a problem by hand first. Pulling apart configs, reading logs, sitting in a customer's environment until you understand how things actually work. And then you figure out how to technologize it so nobody has to solve that problem by hand again. You've been called a unicorn, but your favorite animal is actually the honey badger: relentless, resourceful, and completely unbothered by ambiguity. You take as much pride in a well-written playbook or a clean slide deck as you do in elegant code, because you've learned that the right artifact at the right moment can be more powerful than any feature.

At Fixify, we're building an AI-native IT help desk where automation and human expertise work side by side. The hardest part isn't the AI. It's the last mile, and in enterprises, the last mile is the longest. Enterprise knowledge decays the minute it's written down. Every team has 15-step processes that nobody can fully articulate, yet everyone can tell you the instant something's wrong. Tribal knowledge lives in people's heads, not in runbooks, and the gap between how things actually work and how they're documented is where automation goes to die. This role exists to close that gap: get inside a customer's world, understand what's really happening, and make sure our platform knows it too. You'll report directly to the CTO and work within Engineering, but your day will look nothing like a typical engineer's.

This is our first Forward Deployed Engineer hire. If every company in Silicon Valley is hiring FDEs, here's what makes ours different: you're not here to do professional services with a fancy title. You're here to make customers wildly successful while building the muscle and tooling that makes the next customer successful faster. You'll be equal parts engineer, consultant, and investigator. You don't just configure what customers ask for. You come to them with a point of view about how their IT operations should change to get more from automation, informed by their data and your experience across other environments. If you get a rush from telling a customer something true about their own processes that they hadn't seen yet, keep reading.

What we can do for you

• Make you the first person in a role that will define how Fixify works with its most important customers, with a direct line to the CTO and a mandate to shape how we do it.
• Put you at the intersection of AI, customer operations, and product, where your work directly influences what gets built and how customers experience Fixify.
• Give you the autonomy to move between knowledge configuration, tooling development, customer education, and process design based on where the highest leverage is on any given day.
• Surround you with engineers, data scientists, and operators who are building something genuinely new: an AI-native service that blends automation with human empathy in ways most companies only talk about.
• Let you see the impact of your work immediately. When you improve a playbook, tune an automation, or restructure how we capture knowledge, you'll see it in resolution times, customer confidence, and the volume of problems that never need a human again.

What you can do for us

• Own the last mile of customer success: ensuring each customer's knowledge, configurations, and processes are set up so that automation works at the right time, on the right things, with the right context.
• Dig into customer environments to extract the tacit, tribal knowledge that lives in people's heads (the stuff that's not in any runbook) and structure it into playbooks and knowledge configurations our AI can act on.
• Evaluate and tune automation performance: figure out what's firing correctly, what's missing, what's producing poor outcomes. When something isn't working, you own it. You don't escalate to engineering and wait. You treat it as an opportunity to improve the system yourself.
• Come to customers with a point of view about their own operations, informed by their data and your experience across other environments. Help them see where their IT processes need to change to get more from automation, not just replicate existing workflows inside our platform.
• Recognize patterns across customers. What you learn in one environment should make the next one faster. Turn repeatable insights into repeatable approaches.
• Close the feedback loop between the field and the product. When you see confusion, friction, or a gap, you don't just work around it. You surface it, document it, and push for it to be fixed at the source.
• Partner with Engineering, Product, Data Science, and Customer Success to translate what you're learning in the field into prioritized improvements that make every future deployment faster.

What you should bring with you

• Experience solving complex, ambiguous problems in customer-facing technical roles. Solutions engineering, technical consulting, implementation engineering, or similar work where you had to learn fast and deliver under pressure.
• Comfort writing code (Python, TypeScript, or similar) and working with APIs. You can build a script, automate a workflow, or push a fix when the situation calls for it. But your first instinct is to reach for knowledge and education before reaching for a code change.
• Working knowledge of IT operations. You understand ticketing systems, identity providers, endpoint management, and the kind of enterprise infrastructure that IT teams live in every day.
• Familiarity with AI/ML concepts and a genuine curiosity about how large language models, automation, and knowledge systems can transform service delivery.
• The investigative instinct to pull apart a customer's Okta configs, dig through their logs, trace their ticket history, and piece together why automation isn't doing what it should. Not just what the dashboard says, but what's actually happening underneath.
• A practice of producing artifacts that other people can actually use. Documentation, playbooks, operational recommendations. You know that scaling knowledge is as important as having it.
• Clear communication skills that work across audiences. You can explain a technical architecture to an engineer and explain why a process change matters to a VP of IT, in the same afternoon.
• A genuine belief that every support question is a signal, every moment of customer confusion is a product failure, and every workaround is a feature waiting to be built.
• Comfort operating in a fast-moving startup where your role will evolve as we learn. You're energized by ambiguity, not paralyzed by it.

See yourself at Twilio

Join the team as our next Deal Desk Senior Analyst.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the Job

Twilio is looking for a curious, action-oriented Senior Analyst for the Deal Desk Team who lives the Twilio Magic to support our North America Go-to-Market motion. This is an exciting role for the individual to gain and expand their broad spectrum of cross functional interactions and lead non-standard commercial agreements or Order Forms (OF) from end-to-end. This role will work to enforce and define the process shaping the North-America Go-to-Market selling motion, appropriately structuring deals to be a ‘Win-Win’ for both the customers and Twilio!  You will be passionate, dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated.  

Responsibilities:

• Build trusted cross-functional relationships with Product, Commercial Legal, Billing Operations, Finance, and Sales; proactively identify opportunities for policy, process, and tooling improvements.
• Partner with Sales to structure commercially sound deals by evaluating tradeoffs across price, term, volume, and risk, aligned with Twilio’s financial guardrails.
• Lead financial modeling and evaluation of non-standard deal structures, ensuring alignment with margin targets, ARR goals, and long-term profitability.
• Act as a trusted advisor throughout the sales cycle, guiding deal strategy and coaching Sales on pricing, terms, and contract structures.
• Manage complex contracts and non-standard terms, including drafting and reviewing order forms in line with company policies.
• Provide end-to-end quote-to-signature support, including CPQ quote creation, pricing and approval workflows, order form generation, and DocuSign execution.
• Enforce approval frameworks and policies; manage escalations and exceptions for strategic deals.
• Mentor and support Analysts (as designated), particularly on deal strategy, modeling, and contract structuring.
• Contribute to the development and refinement of contract processes, documentation, and enablement materials to support scalable GTM execution.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• A Bachelor’s or Associate’s Degree plus minimum 5 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 7 years relevant experience is required.
• Demonstrated ability to manage a large number of custom contract requests using pre-approved language and/or drafting new language. 
• A willingness to work closely with AEs throughout their sales cycle, provide exceptional customer service, and enable the best sale possible for Twilio.
• A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized.
• Advanced Excel skills, including financial analysis and scenario modeling.
• Excellent verbal and writing skills and the ability to comprehend complex written concepts

Desired:

• Comprehensive experience in Salesforce, Docusign, CPQ, Conga CLM, MS-Office and / or G-Suite

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :$ 79,840.00- $99,800.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $84,480.00- $105,600.00
• Based in the San Francisco Bay area, California: $ 93,840.00-$117,300.00
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information 

Applications for this role are intended to be accepted until June 5th, 2026, but may change based on business needs.

Stress-Free Auto Care is a modern, tech-enabled shop revolutionizing the auto repair experience. As an Automotive Service Advisor, you will play a crucial role in communicating with customers about their vehicle repair needs and ensuring a seamless service process.

Responsibilities:

• Greet customers and document their concerns regarding vehicle repairs
• Advise customers on repair options and costs
• Consult with technicians to provide accurate service outcomes
• Inform customers about potential cost savings and warranty protections
• Manage service center scheduling and workflow efficiently
• Keep customers updated on service changes and vehicle readiness
• Assist customers in deciding on repair options
• Maintain facility cleanliness and organization

Requirements:

• Typing speed of 40+ Words Per Minute
• Verifiable shop experience as Front Desk Sales/Advisor Sales/Management
• Eligibility to work in California
• Familiarity with repair and labor guides such as AllData or Mitchell products
• Knowledge of the B.A.R. Write it Right standards

Why Join Us:

• Competitive Base Pay: $70,305
• Uncapped Monthly Commission
• Paid time off, health, dental, and vision insurance
• 401k with matching, referral program, and employee discounts
• Enhance your skills in customer service and automotive industry knowledge

Stress-Free Auto Care is a modern, tech-enabled shop revolutionizing the auto repair experience. As an Automotive Service Advisor, you will play a crucial role in communicating with customers about their vehicle repair needs and ensuring a seamless service process.

Responsibilities:

• Greet customers and document their concerns regarding vehicle repairs
• Advise customers on repair options and costs
• Consult with technicians to provide accurate service outcomes
• Inform customers about potential cost savings and warranty protections
• Manage service center scheduling and workflow efficiently
• Keep customers updated on service changes and vehicle readiness
• Assist customers in deciding on repair options
• Maintain facility cleanliness and organization

Requirements:

• Typing speed of 40+ Words Per Minute
• Verifiable shop experience as Front Desk Sales/Advisor Sales/Management
• Eligibility to work in California
• Familiarity with repair and labor guides such as AllData or Mitchell products
• Knowledge of the B.A.R. Write it Right standards

Why Join Us:

• Competitive Base Pay: $70,305
• Uncapped Monthly Commission
• Paid time off, health, dental, and vision insurance
• 401k with matching, referral program, and employee discounts
• Enhance your skills in customer service and automotive industry knowledge

Stress-Free Auto Care is a modern, tech-enabled shop revolutionizing the auto repair experience. As an Automotive Service Advisor, you will play a crucial role in communicating with customers about their vehicle repair needs and ensuring a seamless service process.

Compensation: $55,000 base + Uncapped Commission

Responsibilities:

• Greet customers and document their concerns regarding vehicle repairs
• Advise customers on repair options and costs
• Consult with technicians to provide accurate service outcomes
• Inform customers about potential cost savings and warranty protections
• Manage service center scheduling and workflow efficiently
• Keep customers updated on service changes and vehicle readiness
• Assist customers in deciding on repair options
• Maintain facility cleanliness and organization

Requirements:

• Typing speed of 40+ Words Per Minute
• Verifiable shop experience as Front Desk Sales/Advisor Sales/Management
• Eligibility to work in California
• Familiarity with repair and labor guides such as AllData or Mitchell products
• Knowledge of the B.A.R. Write it Right standards

Why Join Us:

• Paid time off, health, dental, and vision insurance
• 401k with matching, referral program, and employee discounts
• Enhance your skills in customer service and automotive industry knowledge

Stress-Free Auto Care is a modern, tech-enabled shop revolutionizing the auto repair experience. As an Automotive Service Advisor, you will play a crucial role in communicating with customers about their vehicle repair needs and ensuring a seamless service process.

Responsibilities:

• Greet customers and document their concerns regarding vehicle repairs
• Advise customers on repair options and costs
• Consult with technicians to provide accurate service outcomes
• Inform customers about potential cost savings and warranty protections
• Manage service center scheduling and workflow efficiently
• Keep customers updated on service changes and vehicle readiness
• Assist customers in deciding on repair options
• Maintain facility cleanliness and organization

Requirements:

• Typing speed of 40+ Words Per Minute
• Verifiable shop experience as Front Desk Sales/Advisor Sales/Management
• Eligibility to work in California
• Familiarity with repair and labor guides such as AllData or Mitchell products
• Knowledge of the B.A.R. Write it Right standards

Why Join Us:

• Competitive Base Pay: $55,000
• Uncapped Monthly Bonus
• OTE $70,000+
• Paid time off, health, dental, and vision insurance
• 401k with matching, referral program, and employee discounts
• Enhance your skills in customer service and automotive industry knowledge

📍Onsite | Wilkes Barre, PA | Full-Time | 8am-4:30pm EST Monday- Friday

Position Overview

We are seeking a Health Information Specialist to support front desk operations and Release of Information (ROI) services at a single onsite healthcare location. This is a patient-facing role that plays a critical part in ensuring timely, accurate, and compliant handling of medical record requests.

This position is ideal for someone who enjoys working directly with patients, is detail-oriented, and is looking for long-term growth opportunities within a healthcare organization.

💼 Key Responsibilities

Responsibilities include, but are not limited to:

• Serve as the front desk point of contact for patient walk-ins requesting medical records or releases
• Provide phone support to patients, providers, and authorized requestors
• Process Release of Information (ROI) requests accurately and timely
• Fax, scan, and manage incoming and outgoing medical record requests
• Burn medical images to CDs and share images electronically as required
• Support client relationship management through professional communication
• Assist with reporting and administrative duties such as data entry and email
• Ensure compliance with HIPAA, privacy regulations, and facility policies

🎓 Training & Onboarding

• VROI training provided
• On-the-job, onsite training during the first 30 days

⭐ Skills

• Strong customer service and communication skills
• Comfortable working in a patient-facing, front desk environment
• Detail-oriented with the ability to manage confidential information
• Reliable, punctual, and professional
• Ability to multitask and work independently

💰 Benefits & Growth Opportunities

• Full-time benefits, including:
• Medical, dental, and vision coverage
• 401(k) retirement plan
• Tuition reimbursement
• Paid Time Off, including major holidays
• In-person role with opportunities for growth and advancement within the company

🎯 Qualifications

• High School Diploma or GED required
  • Must be 18 years of age or older
  
  

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.

We are seeking a hands-on Health & Safety Technician to join our team on a contract basis, with the potential to convert to a full-time role. This is a field-forward position ideal for someone who thrives on day-to-day operational safety work rather than primarily desk-based tasks. You will be the boots-on-the-ground resource ensuring our facilities are safe, compliant, and properly organized from a safety standpoint.

Core Responsibilities

Facility Labeling & Signage
• Install, maintain, and audit required safety signage throughout the facility (hazard warnings, emergency exits, restricted areas, PPE requirements).
• Ensure all chemical containers, storage areas, and equipment are properly labeled per OSHA and GHS/HazCom standards.
• Conduct regular walkthroughs to identify missing, damaged, or non-compliant labels and signage and take corrective action promptly.

Hazardous Waste Management
• Manage the day-to-day handling, storage, and disposal of hazardous waste in compliance with EPA, state, and local regulations.
• Maintain satellite and central accumulation areas, ensuring proper labeling, containment, and recordkeeping.
• Coordinate with licensed waste disposal vendors and prepare manifests and shipping documentation.
• Track hazardous waste generation volumes and maintain compliance logs.

Incident Management
• Serve as the first responder and point of contact for workplace safety incidents and near-misses.
• Conduct thorough incident investigations to determine root causes and develop corrective action plans.
• Document and report incidents in accordance with OSHA recordkeeping requirements (300/300A logs).
• Follow up on corrective actions to ensure timely resolution and prevention of recurrence.

Safety Inspections & Audits
• Perform routine facility safety inspections, identifying hazards and non-conformances and tracking them to resolution.
• Conduct fire extinguisher, eyewash station, first aid kit, and emergency equipment checks and ensure all are in proper working order.
• Support and prepare for external regulatory inspections and audits (OSHA, EPA, local fire department).
• Maintain accurate inspection records and checklists.

General EHS Support
• Assist in the development and delivery of safety training for employees (new hire orientation, equipment-specific, emergency response).
• Support the implementation and upkeep of safety programs and written plans (IIPP, HazCom, Emergency Action Plan, etc.).
• Help maintain the EHS documentation system, ensuring records are current and organized.
• Collaborate with facilities, operations, and engineering teams on safety-related projects and improvements.

Requirements
Education & Certifications
• High school diploma or GED required; Associate’s or Bachelor’s degree in a related field is a plus. Equivalent combination of certifications and hands-on experience strongly
considered.
• OSHA 30-Hour General Industry certification and/or OSHA 40-Hour HAZWOPER certification strongly preferred.

Experience
• 3–5 years of hands-on experience in a health, safety, or environmental role, ideally in a manufacturing, R&D, robotics, or technology hardware environment.
• Demonstrated experience with hazardous waste management, safety labeling/signage programs, and conducting safety inspections.
• Experience with incident investigation and OSHA recordkeeping.

Knowledge & Skills
• Working knowledge of OSHA General Industry standards (29 CFR 1910), EPA hazardous waste regulations (RCRA), and applicable state/local regulations.
• Familiarity with GHS/HazCom labeling requirements.
• Strong attention to detail and ability to identify and document hazards accurately.
• Effective written and verbal communication skills; able to interact clearly with employees at all levels.
• Self-motivated and able to manage tasks independently with minimal supervision.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Personal Attributes
• Proactive and action-oriented — you don’t wait to be asked to fix a hazard.
• Comfortable with physical, hands-on work (walking the floor, installing signs, managing waste areas).
• Strong sense of ownership and accountability for safety outcomes.
• Team player who can also work independently and prioritize effectively.
• Discreet and professional when handling sensitive safety or incident information.

The US base hourly rate for this position is between $45-$55 per hour.

The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended. 

S'more about the team:

The Analyst will leverage data and manage database tools to help inform and support our Logistics strategy. Responsibilities include facilitating weekly business reviews and building common datasets, building and monitoring key performance indicators, and drawing impactful conclusions from supply chain performance data. This includes, but is not limited to, on-time performance, customer-reported errors, and exceptions measurements. The Analyst will analyze network and carrier performance to provide the team with insight and recommendations on continued network quality improvements. You will also work directly with our logistics operations team, supporting them and providing coverage in their duties, where necessary.

Lettuce share what this role will be responsible for:

• Report to Sr Director, Logistics to enhance the customer experience from an analytics and quality and cost standpoint
• Analyze specific data points or datasets and partner with team members to convert desired business measurements into specific metrics 
• Conduct deep-dive root cause analysis on recurring service failures and partner with Operations to implement corrective action plans
• Own necessary database improvements and develop weekly analysis reporting on customer-reported errors and on-time performance 
• Maintain tools and dashboards to support Logistics processes, including measuring delivery quality, cost, and customer experience
• Assist in pushing data normalization initiatives and quality metrics across broader Logistics stakeholders 
• Help develop, support and integrate new data streams and projects to create full supply chain visibility 
• Drive a customer-focused environment committed to delivering the highest quality product to our customers
• Execute against ad-hoc reporting requests from leadership team
• Assist operations teams with developing tools to measure performance metrics
• Assist with Holiday Planning for a smooth transition and customer satisfaction
• Support operations team throughout the week and provide assistance through modification of outbound logistics plan
• Provide feedback on strategic planning and forecasting
• Generate sound logistics initiatives and plans for improvement for various modes of transportation (FTL, LTL, last mile delivery)
• Participate and support department in logistics initiatives
• All other duties as assigned

Sound a-peeling? Here's what we're looking for: 

• Bachelor’s degree in Business Administration, Economics, Data Science, Computer Science, Information Systems, Accounting, or other relevant area of study required
• 2 years experience delivering analytical solutions to complex problems required
• 3+ years of experience within supply chain, transportation, or manufacturing companies
• Proven ability to quickly adapt, problem solve and drive the right results using data
• Quantitative and analytical experience – must have exceptional MS Excel skills
• Ability to travel up to 10% within the United States and Canada required
• Experience in turning analysis into action using tools such as Excel, Python, SQL, Knime or Tableau preferred
• Proactive, ambitious, and assertive: take ownership of work and think beyond the scope of a given assignment
• Extremely organized and have excellent follow up skills
• Strong interpersonal skills and self-motivated
• Entrepreneurial with a strong attitude towards ownership and getting things done
• This position's essential functions demand the performance of the following physical requirements with or without reasonable accommodation:
  • Prolonged periods working at a desk and on a computer
  • Reading information on a computer screen and inputting data into a computer system
• You are:
  • Data-driven – you can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making.
  • Intellectually curious – you have an insatiable desire to understand how things work, why they work the way they do, and to consistently challenge the status quo.
  • Detail-oriented – you possess strong organizational skills and consistently demonstrate a methodical approach to all your work.
  • Agile – you thrive in fast-paced and dynamic environments and are comfortable working autonomously.
  • A critical thinker – you use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems.
  • An excellent communicator – able to communicate at all levels with clarity, poise, maturity and precision both written and verbal.
  • Collaborative - you enjoy working cross functionally with various teams to gather key inputs, and able to work well with diverse opinions.
  • Customer-focused: aim to achieve a customer experience and product that is second to none

Let’s cut to the cheese, this is why you'll love it here:

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

#JD1003

IT Analyst II (Tier 2 Operator)

Location: Kahului, Hawai'i
Department: IT
Reports to: IT Director
Employment Type: Full-Time
Compensation: $72,000 - $85,000

The Opportunity

This isn’t your average “reset passwords and close tickets” IT role.

This is for the operator who hates sloppy tickets, broken processes, and repeat problems and actually does something about it.

At Alpha Inc., the IT Analyst II is the force multiplier between Tier 1 and Tier 3. You’re the one who turns noise into signal, chaos into systems, and recurring issues into never again.

You’ll be hands-on across HQ, field teams, and mobile crews, solving real problems that directly impact job sites, project timelines, and people in the field.

If you like clean escalations, tight documentation, and being the person others rely on when things get real… keep reading.

About Alpha Inc.

We’re not just another company, and we’re definitely not running IT like one.

Alpha Inc. is a Hawaiʻi-grown leader in heavy civil construction, energy, and infrastructure. Everything we build matters and that means everything that supports it (including IT) has to perform.

We operate by three non-negotiables:

• Lead with Heart – Respect people. Always.
• Strength in Unity – No silos. No egos. Just results.
• Alpha Mentality – Own it. Improve it. Finish it.

If those don’t resonate, this won’t be your place.

What You’ll Actually Do

Own Tier 2 Like a Pro

You’re not just “handling escalations”, you’re closing the gap.

• Take Tier 2 tickets from triage to resolution with clean documentation and zero guesswork
• Eliminate repeat issues by identifying root causes (not just symptoms)
• Escalate smartly ; with complete notes that Tier 3 can act on immediately
• Support users across HQ, field sites, and mobile environments with urgency and clarity

Run Point on Application Support

You keep the tools running so the business keeps moving.

• Support platforms like Microsoft 365, Box, Jira, Confluence, Okta/Entra, UKG, NetSuite, Asana
• Handle access, licensing, installs, and basic configurations
• Step in as operational coverage while application engineering capacity scales
• Help drive adoption, training, and rollout support

Control Access, Devices & Identity

Security and access aren’t afterthoughts, they’re your standard.

• Manage onboarding/offboarding, permissions, MFA, and lifecycle access
• Support endpoint setup across Windows, macOS, and mobile devices
• Work with tools like Intune, Addigy, Apple Business Manager
• Maintain least-privilege access and escalate anything questionable immediately

Make Onboarding Not Suck

You ensure Day 1 actually works.

• Coordinate workstation setup, access, and readiness for new hires
• Execute clean offboarding (no loose ends, no lingering access)
• Create simple, useful documentation people actually use

Fix the System, Not Just the Ticket

You don’t just work in the system, you improve it.

• Maintain Jira Service Management tickets with clarity and accuracy
• Build and refine knowledge base articles in Confluence
• Identify trends, SLA risks, and recurring issues
• Recommend and implement process improvements

Operate with Security & Awareness

You’re part of the frontline defense.

• Apply cybersecurity best practices (MFA, phishing awareness, endpoint protection)
• Support compliance efforts and documentation (CMMC awareness a plus)
• Collaborate with internal teams and vendors to resolve issues fast

What You Bring

Baseline

• 3–5+ years in IT support, service desk, or application support (with real Tier 2 ownership)
• Strong troubleshooting across endpoints, M365, networking basics, VPN, Wi-Fi, devices
• Experience with identity/access tools (Okta, Entra ID, SSO, MFA)
• Experience with ticketing systems (Jira, ServiceNow, Zendesk, etc.)
• Ability to communicate clearly with non-technical users
• Valid driver’s license + ability to lift up to 50 lbs

You’ll Stand Out If You Have

• Experience with construction or field-based environments
• Exposure to tools like NetSuite, UKG, Bluebeam, HCSS, DocuSign
• Device management experience (Intune, Addigy, etc.)
• Certifications (CompTIA, Microsoft, ITIL, Okta, Atlassian)
• Basic automation, scripting, or reporting skills
• A habit of documenting everything before someone asks

What Success Looks Like

• Tier 2 issues don’t bounce; they get solved
• Escalations are clean, fast, and respected by Tier 3
• Repeat problems become documented solutions
• Onboarding/offboarding runs without friction
• Users trust IT because you deliver; consistently
• The system improves because you’re in it

Benefits & Perks

Alpha Inc. offers a competitive benefits package designed to support you and your family, including:
• 100% company-paid Medical/Dental/Vision (family coverage)
• Paid Time Off (PTO) (vacation, personal, and sick time) that increases with tenure
• Paid holidays
• Weekly pay
• 401(k) Retirement Plan: Eligible after 1 month of service (age 18+), with a Safe Harbor match (100% on the first 3%, 50% on the next 2%) with immediate vesting.
• Life & AD&D insurance (company-paid, with family coverage)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP) (24/7 confidential support)
• Tuition reimbursement (up to $500/year)
• Company-provided equipment (role dependent)
• Additional perks (Aflac supplemental coverage + employee discounts)
• Employee Ambassador Program: A dedicated, real-human support resource to help you navigate life’s challenges—personal or professional—by connecting you to guidance, resources, and solutions when you need them most.

Benefits eligibility may vary based on role and employment status.

Requirements (Conditions of Employment)

Employment at Alpha Inc. is contingent upon:
• Completion of standard pre-employment screening.
• Successful completion of a background check conducted after a conditional offer; any prior issues will be reviewed on a case-by-case basis consistent with Hawaiʻi and federal law.
• Passing a drug test (for both full-time and part-time hires) conducted in line with Hawaiʻi statutory requirements.

Applicants must be authorized to work in the United States; we are unable to sponsor employment visas. Employment eligibility will be verified upon hire.

If you need a reasonable accommodation during the application or hiring process, please contact us at careers@alphahawaii.com.

Equal Opportunity Employer

Alpha Inc. is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate based on any protected status under federal or Hawaiʻi law, and we provide equal opportunity in all employment practices, including recruitment, hiring, promotion, compensation, benefits, and training.

Concrete Estimator
Location: Kahului, Hawaiʻi
Department: Concrete
Reports to: Operations Manager
Position Type: Full-Time
Status: Exempt
Annual Compensation: $120,000 - $150,000  (based on experience)

The Opportunity

Alpha Inc. is looking for a Concrete Estimator who knows that winning work starts long before bid day.

This is not a “plug in numbers and hope for the best” kind of role. This is a high-ownership seat for someone who can read the details others miss, build relationships that open doors, and turn plans, specs, and field realities into sharp, competitive bids.

You will help drive growth across private and public concrete construction opportunities by spotting the right projects, building airtight estimates, and delivering proposals that are both strategic and accurate. If you are the kind of person who gets fired up by precision, competition, and the thrill of putting together a winning number, keep reading.

About Alpha Inc.

Founded and grown in Hawaiʻi, Alpha Inc. is a locally owned leader in heavy civil construction, renewable energy, drilling, and concrete services. We are committed to building projects that serve island communities with quality, innovation, and long-term impact. Alpha’s public-facing mission and culture emphasize excellence, sustainability, innovation, and investment in people and technology.

Everything we do is rooted in three core values:

Leading with Heart – We lead with integrity, humility, and respect.
Strength in Unity – We work as one team and win together.
Alpha Mentality – We bring grit, accountability, and a relentless drive to excel.

As Concrete Estimator, you will play a direct role in bringing those values to life by helping Alpha pursue the right work, price it the right way, and set projects up for success before the first yard is ever placed.

What You Will Do

Hunt for the Right Work

• Identify and pursue concrete construction bidding opportunities in both public and private sectors.
• Monitor government publications, bid boards, and industry channels for upcoming projects and long-range opportunities.
• Stay proactive in building visibility into the pipeline, not just reacting to what lands on your desk.

Build Relationships That Lead to Future Wins

• Develop and maintain strong working relationships with clients, general contractors, subcontractors, suppliers, and industry partners.
• Help expand Alpha’s client base by consistently building trust, credibility, and responsiveness in the market.

Break Down the Bid Before the Bid Breaks You

• Analyze plans, specifications, geotechnical reports, schedules, and related bid documents in detail.
• Define scope, identify risk, and evaluate changes or gaps in the documents that impact pricing, production, and execution.
• Read between the lines and catch the issues that can make or break a job.

Own the Numbers

• Perform detailed quantity take-offs for concrete-related scopes, including formwork, reinforcing steel, embeds, concrete placement, finishing, curing, jointing, and related interfaces.
• Evaluate labor, equipment, material, trucking, pump, and production costs to build complete and competitive estimates.
• Solicit and level quotes from subcontractors, suppliers, and service providers, aiming for thorough scope coverage and minimizing exposure.

Think Beyond the Spreadsheet

• Coordinate estimate development with attention to access, phasing, sequencing, placement logistics, production constraints, and constructability.
• Support value engineering ideas and alternative approaches that improve competitiveness without compromising execution.
• Prepare executive-level bid summaries that clearly communicate assumptions, inclusions, exclusions, and key risks.

Set Operations Up to Win

• Support the handoff from estimating to operations with clarity and discipline.
• Ensure project teams understand the estimate logic, pricing assumptions, scope boundaries, and operational risks tied to the bid.

What You Bring

You are competitive, detail-obsessed, commercially sharp, and not afraid to own a deadline.

Experience

• 3–5 years of hands-on concrete construction estimating experience.
• Experience with Heavy Bid and Heavy Job is required.
• Experience preparing bids for public and private construction work.

Education

• Bachelor’s Degree in Construction Management or a related field preferred.

Skills & Mindset

• Strong knowledge of concrete construction methods, bid document analysis, and applicable construction regulations and codes.
• Ability to read and interpret construction drawings, specifications, and project schedules with a high degree of accuracy.
• Proficiency in Microsoft Office, including Word and Excel, and other relevant estimating tools.
• Strong communication, problem-solving, and collaboration skills.
• Exceptional attention to detail and a high standard for quality.
• Ability to manage multiple bid opportunities and deadlines without losing precision.
• Commercial instinct: you know the difference between a busy bid and a smart bid.

Most importantly, you embody:

Leading with Heart – You operate with integrity and professionalism.
Strength in Unity – You build strong internal and external partnerships.
Alpha Mentality – You compete to win and take pride in getting it right.

Why Alpha?

At Alpha Inc., you are not joining a company that wants average. You are joining a company building Hawaiʻi’s future with purpose.

Here, you will find:

• Meaningful work tied to infrastructure, concrete, renewable energy, and long-term community impact.
• A team-first culture that values growth, loyalty, and accountability.
• Investment in people, equipment, training, and technology.
• A company that wants the best talent in the industry and gives them the tools to perform at a high level.

This is a role for someone who wants to do more than “price jobs.” This is a role for someone who wants to help shape the future backlog of a serious, respected builder in Hawaiʻi.

Benefits & Perks

Alpha Inc. offers a competitive benefits package designed to support you and your family, including:
• 100% company-paid Medical/Dental/Vision (family coverage)
• Paid Time Off (PTO) (vacation, personal, and sick time) that increases with tenure
• Paid holidays
• Weekly pay
• 401(k) Retirement Plan: Eligible after 1 month of service (age 18+), with a Safe Harbor match (100% on the first 3%, 50% on the next 2%) with immediate vesting.
• Life & AD&D insurance (company-paid, with family coverage)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP) (24/7 confidential support)
• Tuition reimbursement (up to $500/year)
• Company-provided equipment (role dependent)
• Additional perks (Aflac supplemental coverage + employee discounts)
• Employee Ambassador Program: A dedicated, real-human support resource to help you navigate life’s challenges—personal or professional—by connecting you to guidance, resources, and solutions when you need them most.

Benefits eligibility may vary based on role and employment status.

Requirements (Conditions of Employment)

Employment at Alpha Inc. is contingent upon:
• Completion of standard pre-employment screening.
• Successful completion of a background check conducted after a conditional offer; any prior issues will be reviewed on a case-by-case basis consistent with Hawaiʻi and federal law.
• Passing a drug test (for both full-time and part-time hires) conducted in line with Hawaiʻi statutory requirements.

Applicants must be authorized to work in the United States; we are unable to sponsor employment visas. Employment eligibility will be verified upon hire.

If you need a reasonable accommodation during the application or hiring process, please contact us at careers@alphahawaii.com.

Equal Opportunity Employer

Alpha Inc. is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate based on any protected status under federal or Hawaiʻi law, and we provide equal opportunity in all employment practices, including recruitment, hiring, promotion, compensation, benefits, and training.

If you know how to turn concrete scope into confident wins, Alpha is ready to put your number on the board.

#LI-ALPHASP

Estimator

Location: Maui, Hawaiʻi
Reports to: Chief Estimator
Employment Type: Full-Time, Exempt
Department: Civil
Annual Compensation: $120,000.00 - $150,000.00 commensurate with experience

The Opportunity

Alpha Inc. is looking for an Estimator who knows that winning work is not about throwing numbers at a spreadsheet and hoping the math survives.

This role is for the sharp-eyed, detail-obsessed, relationship-driven builder who can read the plans, see the risk, price the work, chase the right opportunities, and help Alpha win the projects that shape Hawaiʻi’s future.

You will be the person who turns plans, specs, soil reports, subcontractor quotes, production assumptions, and market intelligence into clean, competitive, confidence-building bids.

This is not a back-office “plug and chug” estimating seat. This is a front-line growth role for someone who can think like a builder, communicate like a partner, and compete like an Alpha.

If you are the kind of estimator who catches what others miss, builds trust before the bid drops, and understands that precision is a competitive weapon — this might be your next move.

About Alpha Inc.

Founded and grown in Hawaiʻi, Alpha Inc. is a locally owned leader in heavy civil construction, renewable energy, concrete services, drilling, and infrastructure solutions. We build projects that serve island communities for generations — with precision, purpose, and pride.

We live by three core values that shape how we lead, bid, build, and deliver:

Lead with Heart – Humility, integrity, empathy, and respect in every interaction.
Strength in Unity – One crew, many talents; we win together.
Alpha Mentality – Grit, accountability, and a relentless drive to excel.

As an Estimator, you will bring those values into every pursuit, every scope review, every subcontractor conversation, and every bid that carries the Alpha name.

What You Will Do

As Estimator, you will help fuel Alpha’s growth by identifying the right opportunities, building complete and competitive estimates, and helping position the company to win profitable work across private and public-sector improvement projects.

Own the Bid Process with Precision

• Review and analyze plans, specifications, soil reports, bid documents, addenda, and project requirements to determine scope, cost, risk, production constraints, and key assumptions.
• Develop detailed estimates, bid packages, project schedules, and executive-level summaries that give leadership the clarity needed to make smart go/no-go and pricing decisions.
• Coordinate and oversee quantity takeoffs with a sharp focus on access requirements, project phasing, site logistics, production limitations, and scope gaps.

Hunt the Right Opportunities

• Monitor government publications, industry sources, client pipelines, and market activity to identify upcoming projects and long-term opportunities.
• Stay ahead of potential work before it hits the street, helping Alpha compete earlier, smarter, and stronger.
• Seek out new business opportunities and help expand Alpha’s client base through consistent market awareness and relationship-building.

Build Relationships That Win Work

• Develop and maintain strong relationships with clients, subcontractors, suppliers, service providers, and internal project teams.
• Identify, contact, and obtain quotes from subcontractors, suppliers, and vendors for required scopes of work.
• Drive comprehensive bid coverage and minimize exposure by securing at least two quotes for each applicable scope whenever possible.

Protect the Margin Before the Job Starts

• Evaluate document changes, scope shifts, site conditions, production risks, schedule impacts, and subcontractor coverage issues that could affect project cost or execution.
• Pressure-test assumptions before the bid goes out the door.
• Help ensure Alpha does not just win work — we win the right work, at the right number, with the right plan.

Collaborate Across the Business

• Work closely with operations, project managers, leadership, subcontractors, and vendors to ensure estimates reflect real-world execution.
• Bring clarity to complexity and help the team align around scope, schedule, production, pricing, and risk.
• Operate with the discipline of an estimator and the mindset of a builder.

What You Bring

• You are analytical, competitive, relationship-savvy, and allergic to sloppy work.
• You know that details matter. You know that scope gaps are expensive. You know that a great estimate is not just accurate — it is strategic.

Experience

• 3–5 years of hands-on Heavy Civil Construction estimating experience.
• Experience estimating civil, heavy civil, infrastructure, sitework, utility, improvement, or related construction projects preferred.
• Experience working with both private and public-sector bids strongly preferred.
• Experience with subcontractor and supplier outreach, quote comparison, bid leveling, and scope coverage.

Education

• Bachelor’s degree in Construction Management, Civil Engineering, or a related field preferred.
• Equivalent relevant field, estimating, or construction experience may be considered.

Technical Skills

• Experience with HeavyBid and HeavyJob is required.
• Strong ability to analyze bid documents, plans, specifications, soil reports, construction codes, and regulatory requirements.
• Proficiency with Microsoft Office Suite, especially Word and Excel.
• Strong ability to prepare detailed estimates, schedules, takeoffs, bid summaries, and proposal materials.

Mindset & Leadership

• Exceptional attention to detail — you catch the small things before they become expensive things.
• Strong communication skills with clients, subcontractors, suppliers, field teams, project managers, and executives.
• Problem-solving ability under pressure and against deadlines.
• Collaborative style with the confidence to ask hard questions, challenge assumptions, and protect the company’s interests.
• A competitive drive to help Alpha win — without cutting corners, playing games, or sacrificing integrity.
• Most importantly, you embody:

Lead with Heart – You build trust through honesty, respect, and follow-through.
Strength in Unity – You know bids are won by aligned teams, not lone wolves.
Alpha Mentality – You pursue excellence, own the details, and compete to win.

Why Alpha?

At Alpha Inc., we are not just chasing projects — we are building Hawaiʻi’s future.

You will join a team that takes on meaningful infrastructure, energy, drilling, concrete, and civil work across the islands. You will be part of a company that invests in people, technology, training, safety, and long-term relationships. And you will have the opportunity to directly influence the work Alpha wins, the partnerships we build, and the communities we impact.

This is a role for someone who wants more than a desk, a takeoff set, and a deadline.

This is for an estimator who wants to be part of the engine.

Benefits & Perks

Alpha Inc. offers a competitive benefits package designed to support you and your family, including:
• 100% company-paid Medical/Dental/Vision (family coverage)
• Paid Time Off (PTO) (vacation, personal, and sick time) that increases with tenure
• Paid holidays
• Weekly pay
• 401(k) Retirement Plan: Eligible after 1 month of service (age 18+), with a Safe Harbor match (100% on the first 3%, 50% on the next 2%) with immediate vesting.
• Life & AD&D insurance (company-paid, with family coverage)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP) (24/7 confidential support)
• Tuition reimbursement (up to $500/year)
• Company-provided equipment (role dependent)
• Additional perks (Aflac supplemental coverage + employee discounts)
• Employee Ambassador Program: A dedicated, real-human support resource to help you navigate life’s challenges—personal or professional—by connecting you to guidance, resources, and solutions when you need them most.

Benefits eligibility may vary based on role and employment status.

Requirements (Conditions of Employment)

Employment at Alpha Inc. is contingent upon:
• Completion of standard pre-employment screening.
• Successful completion of a background check conducted after a conditional offer; any prior issues will be reviewed on a case-by-case basis consistent with Hawaiʻi and federal law.
• Passing a drug test (for both full-time and part-time hires) conducted in line with Hawaiʻi statutory requirements.

Applicants must be authorized to work in the United States; we are unable to sponsor employment visas. Employment eligibility will be verified upon hire.

If you need a reasonable accommodation during the application or hiring process, please contact us at careers@alphahawaii.com.

Equal Opportunity Employer

Alpha Inc. is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate based on any protected status under federal or Hawaiʻi law, and we provide equal opportunity in all employment practices, including recruitment, hiring, promotion, compensation, benefits, and training.

Bring the bid discipline, the builder’s instinct, and the Alpha Mentality — and help us win the work that builds Hawaiʻi.

#LI-ALPHASP

Reports to: Senior Director, Deal Desk & User Operation

About the Team:

The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our Account Executives, Account Managers, and Sales Development Reps. We build the reporting, analytics, systems, and processes that power execution and enable strategic initiatives across the organization.

At our core, we are a dynamic team of operators and systems thinkers who are passionate about our craft. We strive to be best-in-class in our disciplines and to build the next generation of GTM revenue processes. We thrive in a fast-paced, challenging environment and take pride in turning complexity into clarity and impact.

About the Role: 

The Contract Manager, Revenue Operations is the hands‑on owner of the commercial side of our customer contracting process. This role sits within the Deal Desk team and is responsible for first‑line intake, triage, and execution of customer commercial contract and order form changes that can and should be resolved without Legal resources, accelerating deals while maintaining strong commercial and data integrity.

You will own the commercial side of our customer contracts, ensuring that billing terms, dates, discounts, price caps, ramps, and usage structures are captured in a way that systems can support at scale, including a clear separation between commercial order details and core legal terms. Your focus is on making commercial mechanics precise, bookable, and system‑ready (not on drafting new legal concepts).

Who You Are:

• 7+ years of experience in SaaS, ideally through high-growth and $600M+ ARR scale; you’ve seen what “broken” looks like and have experience fixing it.
• Systems Thinker: You think in terms of efficiency, workflow, objects, fields, and triggers. High proficiency in the Salesforce/CPQ/Ironclad ecosystem is a must.
• Builder mindset: a proven track record of taking manual, human‑powered processes and turning them into documented, automated workflows.
• Commercial Fluency: Deep understanding of the "why" behind subscription models (usage, seat-based, ramp deals, and price caps) rather than just the "how" of data entry.
• Law-Adjacent Expertise: Understand risk tradeoffs and how to follow/build legal playbooks, but you operate as a process engineer, not a drafter.

What You’ll Do: 

• Contract Intake, Triage, and Execution
  • Own day-to-day intake, triage, and routing of customer contract requests in Ironclad, ensuring they are properly tagged, prioritized, and progressed
  • Review commercial redlines and resolve standard contract changes that can be handled without Legal involvement
  • Escalate complex or legal-risk issues to Legal when appropriate
  • Monitor contract status and key deal milestones, proactively driving deals toward signature—especially during high-volume periods and quarter-end
  • Help reduce overall request-to-signature cycle time by ensuring contracts move efficiently through the process
• Clause Library & Legal Playbook Execution
  • Partner with Legal to translate recurring contract requests into standardized, pre-approved clauses
  • Help operationalize legal playbooks so RevOps can handle common commercial contract changes without requiring individual Legal review
  • Identify repeat requests that can be standardized and incorporated into the clause library
• Contract Data Integrity & Downstream Readiness
  • Ensure commercial contract terms (billing terms, pricing, ramps, usage structures, dates, price caps) are accurately captured and system-ready
  • Maintain reliable contract metadata across Ironclad and Salesforce so downstream teams can trust contract data
  • Support Finance, Billing, and Customer Success by ensuring contract details are complete, consistent, and operationally sound
• Systems & Workflow Ownership (Ironclad / CPQ / Salesforce)
  • Serve as a key operational partner for Ironclad, helping define requirements and workflows that support contracting operations
  • Collaborate with RevOps Systems teams to ensure Salesforce and CPQ workflows support real-world deal structures
  • Validate that system updates or workflow changes do not compromise contract data integrity or order form accuracy
• Analytics, Guardrails, and Continuous Improvement
  • Analyze contracting workflows to identify bottlenecks, inefficiencies, and opportunities to improve deal velocity
  • Track operational metrics such as request volume, turnaround time, and escalation patterns
  • Help design operational guidelines that clarify which contract requests can be handled by Sales, RevOps, or Legal

What You Won't Do: 

• Negotiate contracts directly with customers or participate in live redlining discussions with counterparties
• Draft new legal language or modify core terms and conditions
• Make legal risk determinations or provide legal interpretation of contract terms
• Own complex contract negotiations or legal strategy for agreements
• Serve as the primary Salesforce or CPQ system administrator responsible for technical configuration

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We're growing fast and hiring the Research talent to match.

We're looking for a Design Researcher to help us deeply understand our users and bring their needs, behaviors, and motivations into every stage of the design process. 

You’ll partner directly with Product Managers, Designers, and Engineers to turn complex real-world problems into clear insights that move our AI-first product forward. This role is ideal for someone who is curious, methodical, and passionate about translating human behavior into actionable product decisions.

What You’ll Do

• Own research from end to end. Scoping, planning, recruiting participants, running sessions, synthesizing, and presenting findings.
• Translate complex findings into clear narratives and actionable recommendations that product teams can use to make decisions.
• Get close to users through site visits, interviews, and hands-on observation with maintenance technicians, facility managers, and operations teams. Understand how they work, not just how they use the product.
• Champion customer empathy across the organization. Make sure Product, Design, Engineering, and leadership deeply understand who we're building for through storytelling, shared insight repositories, and regular research read-outs.
• Leverage AI tools to accelerate research workflows, from data tagging to pattern synthesis, while maintaining rigor and critical thinking.
• Independently scope, prioritize, and manage research projects aligned with team goals.
• Help shape how research works at MaintainX. Establish the tools, templates, and rhythms that make user insights a consistent part of how we build the product.

About You

• 3-5 years of experience in UX research.
• Strong foundation in research methodologies across both qualitative and quantitative methods. You know when to use which method and can explain why.
• Demonstrated ability to translate ambiguous problems into well-scoped research plans and turn findings into recommendations that actually influence product decisions.
• Experience synthesizing research into compelling presentations that influence product direction across PMs, designers, engineers, and leadership.
• Comfortable working independently in cross-functional teams in fast-paced environments.
• Demonstrated ability of adopting AI tooling to accelerate your research workflow.
• Experience with analytics tools (Amplitude, etc.) to complement primary research with behavioral data.

Nice-to-haves:

• Background in industrial, operations, or field-based user populations where context of use matters as much as the interface.
• Background in psychology, HCI, anthropology, or a related field (or equivalent practical experience).
• Exposure to service design, journey mapping, or VOC programs.
• Experience working at a B2B SaaS company or on products serving non-desk workers.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values: Smart Humble Optimists.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About Us:

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Responsibilities of Security Officers include, but are not limited to:

• Provide excellent Customer Service to all parties encountered while on duty, including assisting with directions and general business information
• Maintain clear, accurate administrative logs at front desk pertaining to people or property including packages.
• Control access for tenants, visitors or vendors as required
• Monitor security guard cameras and conduct patrols to guard against theft and maintain a safe environment
• Respond to incidents, including emergencies at the property, and record data on incidents for building and Titan Security management
• Other duties as assigned

Required Qualifications of Security Officers:

• Must be at least 18 years of age.
• High School diploma or general education degree (GED)
• Able to acquire and maintain a valid Tennessee Security Guard license
• Able to pass pre-employment drug screen and criminal background check.
• Able to read, write, speak, and understand English
• Able to meet physical essential functions of the job, which can include lifting 50+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather

Preferred Qualifications of Security Officers:
• Bi-lingual considered a plus.
• Evening, overnight, and weekend availability required

Pay and Benefits of Security Officers:
• Positions starting at $16.50/ hour 
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V

#HP

Veterinary Receptionist Objectives: The purpose of this position is to serve as a veterinary receptionist for Bay Beach Veterinary Hospital's Emergency Practice, to perform clerical duties related to patient care and treatment, and to provide miscellaneous support to the veterinary practice manager and health care team. These service functions include but are not limited to, reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing, and mail service. This job requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data transcribing, word processing, and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital. Regular attendance and timeliness are an essential function in order to fulfill the requirements of this position.

Position type and expected hours of work

• Full or Part-Time with a 70 hour requirement for full-time status

• 7 to 12 hour shifts variable days of the week

Education and experience

• High school diploma or equivalent

• Veterinary experience preferred

General Knowledge

• Possession of strong organizational skills.

• Ability to multitask under pressured conditions.

• Knowledge of the range of services the practice provides and the species it treats.

• Knowledge of practice location and ability to give directions using common routes.

• Knowledge of practice polices regarding provision of care, treatment of stray animals, deposits for hospitalized patients, payments, and credit/payment options.

• Knowledge of and compliance with OSHA standards and be able to find Material Safety Data Sheets quickly.

• Know and use standard medical and business abbreviations.

• Knowledge of the spelling and meaning of commonly used terminology in veterinary medicine.

• Use proper terminology and spelling when speaking and writing.

• Reasonable familiarity with common breeds and their colors and temperaments.

• Reasonable familiarity with zoonotic (transmissible from animals to humans) diseases, including their prevention and steps to reduce or eliminate transmission.

• Reasonable familiarity with common animal to animal contagious diseases, including their prevention and steps to reduce or eliminate transmission.

• Reasonable knowledge of common vaccines and their administration guidelines.

• Familiarity with common parasite preventatives and their dosing/administration schedule.

• Familiarity with prescription diets carried by the practice and their uses.

• Familiarity with over-the-counter products carried by the practice and their uses.

• Ability to handle money accurately and honestly.

• Familiarity with common invoicing and fee collection procedures.

• Familiarity with common credit card machines and their functions.

Communication Skills

• Excellent verbal and written communication skills.

• Excellent interpersonal communication skills.

• Excellent telephone etiquette.

• Ability to communicate with clients in a compassionate and professional manner in times of stress.

• Possess active listening skills, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Competently speak and write the English language.

• Understanding the implications of new information for both current and future problem-solving and decision making.

General Tasks

• Always be in position and prepared to work by the start of each scheduled shift.

• Maintain accurate personal timecards.

• Maintain professional appearance while at work, including clean and pressed uniforms, neat hair, and proper personal hygiene.

• Have the physical strength and ability to stand for. an entire shift when needed and be able to lift pets and objects weighing up to 40 pounds without assistance. Assist in lifting patients and objects weighing more than 40 pounds.

• Ensure the cleanliness and organization of the hospital, including but not limited to: front desk area, all areas of the lobby, exam rooms, parking lot and front porch.

• Clean and maintain all office equipment according to manufacturer's instructions and hospital policy.

• Maintain an even, friendly demeanor while on the job.

• Promote a positive attitude among staff.

• Handle stress with poise and tact.

• Show respect for clients, patients (alive or deceased), team members, and the hospital at all times.

• Engage in productive work during slow periods.

• Ensure daily/weekly/monthly task lists are completed.

• Readily assist coworkers as needed.

• Participate in all staff training and meetings.

• Always be cognizant of patient safety.

• Understand and maintain strict client confidentiality.

• Be prepared to handle any pet or facility emergency that may arise. Know and follow contingency plans. Perform other duties as assigned.

Clerical Tasks

• Access client information within the practice management software system. Enter and retrieve client and patient data in the computer.

• Accurately notate details about patients, their care and client conversations in the medical record.

• Schedule appointments obtaining all necessary data concerning the patient and owner. Prepare all required forms in advance if possible (day practice only).

• Assure that all financial obligations are met by clients.

• Collect client fees, make change, process credit card transactions and assist in making count of cash drawer, and run end of day reports.

• Assist in the updating of client files; prepare and mail correspondence such as thank you cards, sympathy cards, and other communications.

• Send and receive client emails.

• Assist in the ordering, receiving, stocking and distribution of supplies.

• Know phone functions including hold, intercom, and transfer.

• Accurately enter items and services into invoices as needed.

Customer and Personal Service Tasks

• Provide friendly and quality care to the clients and patients of Bay Beach Veterinary Hospital Greet clients in a professional, friendly, and hospitable manner.

• Check clients in. Update client's or patient's records as needed.

• Use client's and patient's names during conversation.

• Effectively promote preventative health care, nutrition, and pet health insurance to clients. Support what fellow staff members have said to clients.

• Know where brochures and client-education materials are stored. Provide clients with handouts and brochures regarding relevant medical conditions, surgeries, immunizations, internal and external parasites, pet insurance, and diets or direct them to approved websites for additional information.

• Professionally administer all phone calls-answering client inquiries in a prompt and•friendly manner, scheduling appointments, and recording messages.

• Receive incoming calls, screen those that are handled by other health care.team members and take care of routine calls.

• Provide knowledgeable sub-professional advice concerning the basic care of animals

• Politely but firmly refuse to diagnose or offer treatment recommendations over the phone for health concerns/illnesses.

• Counsel clients on financial and admittance policies, thpir pet's medical procedures and any options that require consideration. Answer client's questions and ensure their comfort with the information they have been given.

• Explain credit options to clients and how to apply.

• Advise clients of visiting hours and special call-in times to check on patients/speak with the doctors.

• Explain delays that effect clients. Ensure the comfort of clients and patients during their waits.

• Assist clients with unruly pets. Request assistance when needed.

• Assist grieving clients and comfort them. Understand the grieving process and be respectful of the client's needs.

• Handle angry or grieving clients in a calm and reassuring manner. Enlist the help of a doctor or supervisor when needed.

• Assist clients to their cars if needed.

• Verify or witness clients' statements regarding procedures, including euthanasia.

• Answer questions and educate clients about basic pet care and procedures. Refer questions you cannot answer to appropriate colleague.

Triage/ Emergency Tasks

• Alert staff members immediately if an urgent patient arrives.

• Obtain verbal permission/refusal for resuscitation.

• Have client fill out registration forms while the health care team is assessing the patient. Accurately review discharge instructions with owner with any out-patient visit.

Patient Care Tasks

• Receptionists DO NOT participate in the handling/restraint or care of the patients. During busy times you may be asked to escort a pet to/from the treatment area, exam room, or lobby only.

Supervisory Role

• Knowledgeable of all aspects of hospital protocol, from the front desk to the treatment area.

• Knowledgeable of all aspects of veterinary medicine, from the front desk to the treatment area.

• Knowledgeable of all aspects of veterinary medicine as a business.

• Able to constructively discuss and troubleshoot issues within the hospital with staff members and management.

• Promotes and ensures training

• Ensures maintenance, repair, and proper care of hospital equipment.

• Ensures hospital policies are followed by staff and able to set the example for staff.

• Knowledgeable of OSHA requirements to help keep hospital and staff in compliance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job requires the following lifting and/or exerted force to be performed on the job.

Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases. Follow federal and state animal health laws and regulations including OSHA and DEA

This job description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, or activities may change or be assigned at any time with or without notice.

Bay Beach Veterinary Hospital is an equal opportunity employer. It is the policy of the practice to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status. The practice will conform to the spirit as well as the letter of all applicable laws and regulations. We offer employment willingly and with the commitment to providing the support and tools necessary to fulfill the items in this Job Description with reward and satisfaction. It is the responsibility of the employee to alert management of shortfalls in a timely manner so a plan can be set for improvement. At the same time, signature affirms the commitment of the employee to fulfill the obligations set forth in this document.

Veterinary Assistant (Emergency)

Reporting Structure: The veterinary assistant works under the direct supervision of the shift LVTs, shift DVMS, emergency services supervisor, veterinary practice manager, or medical director; who will indicate general assignments, limitations and priorities. Recurring assignments are performed independently. Deviations or unfamiliar situations are referred to the shift leader or supervisor. Completed work is reviewed for technical accuracy and compliance with established procedures.

Veterinary Assistant Objectives: The purpose of this position is to serve as a veterinary assistant for Bay Beach Veterinary Hospital's Emergency Service, to perform hands on duties related to patient care and treatment, and to provide miscellaneous support to the veterinary practice manager and health care team. These service functions include but are not limited to, care of hospitalized patients, triage of incoming patients, review of estimates and treatment plans, loading exam rooms, communicating with clients, notating, and invoicing treatments and supplies, set up for procedures and surgeries, assisting with blood draws, radiographs and other diagnostic procedures, general cleanliness and stocking of the hospital. This job requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital. Regular attendance and timeliness are an essential function to fulfill the requirements of this position.

Position type and expected hours of work:

• Full or Part-Time

• 8 to 12 hour shifts variable days of the week

• Weekend shifts required

• Overtime may be required

Education and Experience:

• High school diploma or equivalent

• Veterinary experience required

General Knowledge:

• Possession of strong organizational skills.

• Ability to multitask.

• Knowledge of the range of services the practice provides and the species it treats.

• Knowledge of practice polices regarding provision of care, treatment of stray animals, deposits for hospitalized patients, payments, and credit/payment options.

• Knowledge of and compliance with OSHA standards and be able to find Material Safety Data Sheets quickly.

• Possession of strong organizational skills.

• Ability to multitask.

• Knowledge of the range of services the practice provides and the species it treats.

• Knowledge of practice polices regarding provision of care, treatment of stray animals, deposits for hospitalized patients, payments, and credit/payment options.

• Knowledge of and compliance with OSHA standards and be able to find Material Safety Data Sheets quickly.

• Reasonable familiarity with zoonotic (transmissible from animals to humans) diseases, including their prevention and steps to reduce or eliminate transmission.

• Reasonable familiarity with common animal to animal contagious diseases, including their prevention and steps to reduce or eliminate transmission.

• Understand the life cycle and pathology of common internal and external parasites, including common treatments and prevention.

• Performs other duties as assigned.

Communication Skills:

• Excellent verbal and written communication skills.

• Excellent interpersonal communication skills.

• Ability to communicate with clients in a compassionate and professional manner in times of stress.

• Accurately obtain and then relay the owner's account of the medical problem/injury to the doctor and other health care team members.

• Possess active listening skills, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Competently speak and write the English language.

• Understanding the implications of new information for both current and future problem-solving and decision-making.

• Requires writing complete notes in medical records.

General Tasks:

• Always be in position and prepared to work by the start of each scheduled shift.

• Maintain accurate personal timecards.

• Maintain professional appearance while at work, including clean and pressed uniforms, neat hair, and proper personal hygiene.

• Have the physical strength and ability to stand for an entire shift when needed and be able to lift pets and objects weighing up to 40 pounds without assistance. Assist in lifting patients and objects weighing more than 40 pounds.

• Ensure the cleanliness and organization of the hospital, including but not limited to: treatment area, kennels, procedure rooms, exam rooms, parking lot and grounds.

• Clean and maintain all hospital equipment according to manufacturer's instructions and hospital policy.

• Maintain an even, friendly demeanor while on the job.

• Promote a positive attitude among staff.

• Handle stress with poise and tact.

• Show respect for clients, patients (alive or deceased), team members, and the hospital always. Be willing and available to stay late or work through breaks, when needed to assist with emergency or critical-care patients.

• Engage in productive work during slow periods.

• Ensure daily/weekly/monthly task lists are completed.

• Readily assist coworkers as needed.

• Stock hospital supplies, pharmaceuticals and pet-food as needed and facilitate depleted items being placed on the order list.

• Regularly check for outdated stock. Remove and replace expired items as directed. Participate in all staff training and meetings.

• Always be cognizant of patient safety.

• Understand and maintain strict client confidentiality.

• Be prepared to handle any pet or facility emergency that may arise. Know and follow contingency plans.

Clerical Tasks:

• Access client information within the practice management software system. Enter and retrieve client and patient data in the computer.

• Accurately notate details about patients, their care and client conversations in the medical record including vitals and treatment details.

• Check in and input patients and clients into computer. (overnight)

• Collect, post, and record client fees and deposits, make change, process credit card transactions, and assist in making count of cash drawer. (overnight)

• Assist in the ordering, receiving, stocking and distribution of supplies.

• Know phone functions including hold, intercom, and transfer.

• Accurately enter items and services into invoices as needed.

• Assist clients in filling out/completing electronic forms.

• Save hard copies of paperwork into client files.

Customer and Personal Service Tasks:

• Provide friendly and quality care to the clients and patients of Bay Beach Veterinary Hospital

• Receive incoming phone calls, screen those that are handled by other health care team members and take care of all other calls, both urgent and routine. Provide knowledgeable sub-professional advice concerning the care and treatment of animals. (overnight)

• Check clients in and greet clients in a professional, friendly, and hospitable manner. (overnight)

• Communicate effectively, compassionately, and professionally with clients during the triage process.

• Handle angry or grieving clients in a calm and reassuring manner. Enlist the help of a doctor or supervisor when needed.

• Assist clients to their cars if needed.

• Verify or witness clients' statements regarding procedures, including euthanasia.

• Answer questions and educate clients about basic pet care and procedures. Refer questions you cannot answer to appropriate colleague.

Triage Tasks:

• All patients triaged within 15 minutes of arrival in hospital.

• Obtain brief history from owner.

• Obtain full TPR and bring any abnormalities to the attentions of the DVM/LVT.

• Assign patient to proper triage class based on BBVH color system.

• Ensure patients are placed in appropriate place to wait to be seen based on presenting complaint and condition (isolation, ICU, with owner, etc.).

Exam Room Tasks:

• Always ensure cleanliness of exam rooms.

• Bring owners into the exam room.

• Explain treatment plans and estimates to the owners and answer questions. Refer questions you cannot answer to appropriate colleagues.

• Explain financial policies including payment options and how to apply for them.

• Liaise between the DVM and owner when appropriate.

• Thoroughly explain discharge instructions and medications to owners and answer questions. Refer questions you cannot answer to the appropriate colleagues.

• Fill non-controlled veterinary prescriptions with appropriate medication, provide routine instructions to owners concerning prescriptions for medications.

Patient Care Tasks:

• Possess sufficient strength and assertiveness to effectively restrain patients and ensure their safety and that of clients and personnel.

• Restrain patients in a manner that allows necessary work to be performed, minimizes stress to patients and ensures the safety of patients and people. Safely and effectively apply and use restraints such as muzzles, towels, and gloves. Apply low stress handling techniques.

• Maximize patient's comfort with a gentle reassuring manner. Understand that actions that would constitute animal cruelty under state or local law or hospital policy will be grounds for immediate disciplinary action, up to and including termination.

• Monitor patient's behavior and note potentially anxious or aggressive behaviors. Use caution when handling potentially aggressive patients. Request help when needed.

• Inform the shift supervisor and practice manager immediately of any bite or scratch wounds and follow hospital policy for seeking treatment.

• Accurately obtain vital signs including, but not limited to: rectal temperature, respiratory rate, heart/pulse rate, mucous membrane color, capillary refill time, and blood pressure.

• Understand the rules and application of basic standards of asepsis. Maintain IV catheters so fluids flow freely; flush and clean as needed.

• Set up and administer fluids both IV and SC.

• Using aseptic technique, draw up injectable medications according to DVM/LVT instructions.

• Properly fill and store non-injectable medications for hospitalized patients.

• Properly administer medications via oral, SC and IV {in IV catheter only) routes according to protocol and hospital policy.

• Dispose of used needles and syringes and other sharp objects as set forth by the practice policy and OSHA standards.

• Perform suture removals and nail trims.

• Assist with diagnostic procedures, including but not limited to: venipuncture, radiography, corneal stain, skin scrapings and other cytology samples, and ultrasonography.

• Obtain fecal and ear cytology samples.

• Perform routine ELISA tests, such as heartworm, feline viral, and parvo.

• Lay out/set up instruments that doctors will use during exams according to presenting complaint.

• Assist with routine and non-routine treatment procedures, including but not limited to: fluid administration, medication administration {injectable, oral and topical), IV catheter placement, abdominal and thoracentesis, urinary catheter placement, and bandage/splint placement.

• Prioritize tasks to maximize client satisfaction and patient health.

• Place appropriate bedding in patient cages and always ensure its cleanliness, changing when soiled.

• Monitor patients for vomit, blood, urine, and feces in cage. Clean patients and cage as needed. Save debris if unsure whether it should be examined. Note occurrences in patient record.

• Asses hospitalized patient's vital signs and record data appropriately, alerting DVM/LVT of any changed/out of normal range results.

• Monitor patients for changes in condition and alert DVM/LVT immediately.

• Know and recognize signs of pain and common methods of pain relief. Alert DVM/LVT to patient's pain/comfort level.

• Strictly follow isolation procedures and policies. Prevent contact between contagious animals and others. Properly disinfect the area and you using appropriate disinfectants and dilutions.

• Disinfect cages as soon as possible after patients are removed from them.

• Walk dogs individually on a leash according to directions and hospital policy and record eliminations appropriately in record.

• Prepare meals and feed animals according to treatment plans. Note appetite in record.

• Perform medical grooming including medicated baths, mat removal, and sanitary clips/baths.

• Wash, dry and store bedding, and towels belonging to the hospital. Maintain bedding in good repair.

• Assist with euthanasia procedures.

Emergency Care Tasks:

• Know and be able to perform basic life support procedures, including CPR, airway maintenance, and oxygen administration.

• Be up to date with the latest RECOVER CPR guidelines and procedures.

• Control bleeding using pressure bandages and tourniquets.

• Apply cooling techniques to heatstroke patients

• Be ready and available to assist and follow instructions in a calm and efficient manner.

• Know the location of the crash cart and be familiar with all its contents and their uses.

• Know the location of and how to use essential monitoring equipment, such as SPO2, ECG, and blood pressure monitors.

• Apply critical thinking to assess patient status.

Surgical Assisting Tasks:

• Know the names of instruments and where they are stored.

• Prepare the surgery suite for pending surgeries.

• Assist LVTs in administering preoperative medications.

• Bring patients to the pre-operative/induction area.

• Assist with the induction process.

• Assist with preparing the patient for surgery including positioning, clipping and prepping surgical site, and securing monitoring equipment.

• Assist surgeons with aseptic gowning and gloving.

• Clean surgical suite and instruments after procedure.

• Wash and store endotracheal tubes according to hospital policy.

• Clean and wrap instruments according to hospital policy.

• Autoclave packs and gowns according to autoclave directions.

Radiology Tasks:

• Always wear dosimeter badge according to provider instructions.

• Always wear protective equipment according to OSHA and hospital policy.

• Assist DVM/LVT/VA with positioning of patients.

• Always follow laws and hospital policy when performing radiographs.

Supervisory Role

• Knowledgeable of all aspects of hospital protocol, from the front desk to the treatment area.

• Knowledgeable of all aspects of veterinary medicine, from the front desk to the treatment area.

• Knowledgeable of all aspects of veterinary medicine as a business.

• Able to constructively discuss and troubleshoot issues within the hospital with staff members and management.

• Promotes and ensures training and coaching

• Ensures maintenance, repair, and proper care of hospital equipment.

• Ensures hospital policies are followed by staff and able to set the example for staff.

• Knowledgeable of OSHA requirements to help keep hospital and staff in compliance.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job requires the following lifting and/or exerted force to be performed on the job.

Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches, and animal wastes; possible exposure to contagious diseases. Follow federal and state animal health laws and regulations including OSHA and DEA.

This job description is not designed to cover or contain a comprehensive listing of all the activities, duties or responsibilities that are required of the employee.

Other duties, responsibilities, or activities may change or be assigned at any time with or without notice.

Bay Beach Veterinary Hospital is an equal opportunity employer. It is the policy of the practice to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status. The practice will conform to the spirit as well as the letter of all applicable laws and regulations. The practice will take action to employ, advance in employment, and treat qualified Vietnam era veterans and disabled veterans without discrimination in all employment practices.

IT Support Specialist (Manufacturing Plant)

Role Overview

Serve as the primary on-site IT support resource for plant operations, ensuring uptime across systems that directly support production, logistics, and shop-floor activities. This role focuses on hands-on technical support, rapid issue resolution, and maintaining operational continuity in a fast-paced manufacturing environment.

Key Responsibilities

Plant IT & Help Desk Support

• Act as the first point of contact for all plant IT issues (hardware, software, network, and user support)
• Provide Level 1 and Level 2 support for plant users including operators, supervisors, and plant leadership
• Troubleshoot and resolve issues related to:
  • Workstations and laptops
  • Printers and label printers
  • RF scanners and barcode systems
  • Shop-floor terminals and production systems
• Support network connectivity issues (WiFi, wired connections, device access) in coordination with central IT
• Log, track, and manage incidents through the IT service management system and escalate when needed

Shop-Floor Systems Support

• Provide support for production and logistics systems used on the shop floor
• Ensure uptime and functionality of real-time production tracking systems and devices
• Assist with troubleshooting issues impacting:
  • Production reporting
  • Inventory movements
  • Data capture from manufacturing equipment
• Support integration points between shop-floor systems and backend applications

Light SAP / Application Support (De-emphasized)

• Provide basic user support for SAP-related transactions as needed (inventory, production confirmations, etc.)
• Help identify whether issues are user error, process gaps, or system-related before escalation
• Coordinate with centralized SAP teams for advanced troubleshooting

User Support & Training

• Provide hands-on support and guidance to plant personnel on IT systems and tools
• Assist with onboarding and basic training for new users
• Reinforce standard processes and improve user adoption of systems

Coordination & Continuous Improvement

• Act as the local IT liaison between plant operations and corporate IT teams
• Support system rollouts, upgrades, and on-site deployments
• Identify recurring issues and recommend practical improvements to stability and efficiency

Required Experience

• 2–5 years of experience in IT support, help desk, or desktop support (manufacturing environment preferred)
• Experience supporting end-user hardware, printers, and network connectivity
• Exposure to shop-floor or industrial IT environments is a strong plus

Technical Skills

• Strong troubleshooting skills across:
  • Windows environments
  • Hardware and peripherals (printers, scanners, RF devices)
  • Basic networking (connectivity, device setup, troubleshooting)
• Familiarity with IT service management tools (ticketing systems)
• Basic understanding of enterprise systems (SAP or similar ERP) preferred but NOT required

Professional Skills

• Strong communication skills with ability to support non-technical users in a production environment
• Ability to operate under time-sensitive, production-critical conditions
• High ownership mindset with focus on fast resolution and minimizing downtime
• Comfortable working on-site and supporting off-hours when needed

Work Environment

• Fully on-site at manufacturing plant
• May require on-call or extended hours during production issues or system deployments

IT Support Specialist (Manufacturing Plant)

Role Overview

Serve as the primary on-site IT support resource for plant operations, ensuring uptime across systems that directly support production, logistics, and shop-floor activities. This role focuses on hands-on technical support, rapid issue resolution, and maintaining operational continuity in a fast-paced manufacturing environment.

Key Responsibilities

Plant IT & Help Desk Support

• Act as the first point of contact for all plant IT issues (hardware, software, network, and user support)
• Provide Level 1 and Level 2 support for plant users including operators, supervisors, and plant leadership
• Troubleshoot and resolve issues related to:
  • Workstations and laptops
  • Printers and label printers
  • RF scanners and barcode systems
  • Shop-floor terminals and production systems
• Support network connectivity issues (WiFi, wired connections, device access) in coordination with central IT
• Log, track, and manage incidents through the IT service management system and escalate when needed

Shop-Floor Systems Support

• Provide support for production and logistics systems used on the shop floor
• Ensure uptime and functionality of real-time production tracking systems and devices
• Assist with troubleshooting issues impacting:
  • Production reporting
  • Inventory movements
  • Data capture from manufacturing equipment
• Support integration points between shop-floor systems and backend applications

Light SAP / Application Support (De-emphasized)

• Provide basic user support for SAP-related transactions as needed (inventory, production confirmations, etc.)
• Help identify whether issues are user error, process gaps, or system-related before escalation
• Coordinate with centralized SAP teams for advanced troubleshooting

User Support & Training

• Provide hands-on support and guidance to plant personnel on IT systems and tools
• Assist with onboarding and basic training for new users
• Reinforce standard processes and improve user adoption of systems

Coordination & Continuous Improvement

• Act as the local IT liaison between plant operations and corporate IT teams
• Support system rollouts, upgrades, and on-site deployments
• Identify recurring issues and recommend practical improvements to stability and efficiency

Required Experience

• 2–5 years of experience in IT support, help desk, or desktop support (manufacturing environment preferred)
• Experience supporting end-user hardware, printers, and network connectivity
• Exposure to shop-floor or industrial IT environments is a strong plus

Technical Skills

• Strong troubleshooting skills across:
  • Windows environments
  • Hardware and peripherals (printers, scanners, RF devices)
  • Basic networking (connectivity, device setup, troubleshooting)
• Familiarity with IT service management tools (ticketing systems)
• Basic understanding of enterprise systems (SAP or similar ERP) preferred but NOT required

Professional Skills

• Strong communication skills with ability to support non-technical users in a production environment
• Ability to operate under time-sensitive, production-critical conditions
• High ownership mindset with focus on fast resolution and minimizing downtime
• Comfortable working on-site and supporting off-hours when needed

Work Environment

• Fully on-site at manufacturing plant
• May require on-call or extended hours during production issues or system deployments

FX Sales Manager

Ebury Montreal - Office based

*Exceptional on target earnings potential* 

As a Senior Member of our Front Office team, the FX Sales Team Lead has responsibility for leading a sales team, establishing sales objectives and implementing sales programs. They are instrumental in ensuring a positive, supportive and motivational culture here at Ebury, maintaining and improving sales performance through the training, coaching and development of their team.

This is a great opportunity to join Ebury at an exciting time in our development, make a tangible contribution to both our growth and company culture and be rewarded for your performance. 

What you'll do as a FX Sales Team Lead

• Lead a sales team in developing prospects, leading by example, coaching and mentoring your team. You will be responsible for developing their skills and helping them progress through their career.
• Pitching and closing deals with prospective clients, by phone and face to face meetings
• Managing the customer relationship for new customers to ensure smooth on-boarding and first trades.
• Provide accurate forecasting of expected sales volume
• Implement regional sales programs for sales action and training plans with your team and fellow Heads of Desk
• Ensure adherence to company wide sales methodology and sales administration processes
• Be involved in the recruitment, onboarding and training of new team members.

What you'll need

With a track record of individual performance in FX Sales, you will be ready to move into a managerial role where you can achieve outstanding results as the leader of a team. A natural coach, you will enjoy sharing your experience and seeing your team develop as a result. In addition, you will have the ability to develop sales strategies and techniques based on client feedback and your knowledge of the market.

• Have a track record of sales management within FX or other cross-border financial services (e.g. import lending, export lending, international payments and collections, cash management)
• Have Financial Services experience - a network would be an advantage.
• Possess first-class communication skills
• Will have demonstrable ability to mentor, coach and develop people
• Are a skilled negotiator, able to build and leverage relationships at senior levels within SME customers
• Complete fluency in English & French 

Why Ebury?

• On top of the base salary with an uncapped commission structure that truly rewards your performance from day one;
• Dedicated Mentorship: Learn directly from experienced Country Manager who is invested in your success;
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best;
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury;
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized;
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefit

-

Nos Sales Managers sont les capitaines de notre équipe, jouant un rôle déterminant dans la promotion d'une culture positive, d’entraide et motivante chez Ebury, tout en maintenant et en améliorant les performances commerciales grâce à la formation, au coaching et au développement de leurs équipes.
Un Sales Manager est un leader, quelqu'un qui établit des standards élevés et inspire ses équipes à aller au-delà de ce qu'elles pensaient possible. Quelqu'un qui utilise son expérience et son expertise pour offrir des conseils techniques, sa passion pour les gens pour dynamiser et enflammer les performances sur le terrain commercial.
Il s'agit d'un rôle de leadership senior au sein de notre Front Office, qui ouvre la porte aux opportunités de leadership,de résultats et de direction régionale à travers nos nombreux bureaux internationaux.

À propos du poste
Avec une expérience acquise en tant qu'expert dans les ventes de FX, vous vous épanouirez dans un rôle de Manager où vous pourrez obtenir des résultats exceptionnels en tant que leader d'une équipe. En tant que coach, vous prendrez plaisir à partager votre expérience et à voir votre équipe se développer avec vous. En outre, vous aurez la capacité de développer des stratégies et des techniques de vente basées sur les retours clients et sur votre connaissance du marché. Vous rejoindrez une équipe déjà établie et vous bénéficierez d'un modèle commercial ayant fait ses preuves ainsi que d’une infrastructure vous apportant le soutien nécessaire.

Responsabilités:

• Diriger une équipe de vente dans le développement de prospects, en montrant l'exemple, en coachant et en formant votre équipe. Vous serez responsable du développement de leurs compétences et de les aider à progresser dans leur carrière
• Négocier et conclure les affaires avec des clients potentiels, par téléphone et lors de rencontres physiques
• Gérer la relation commerciale pour les nouveaux clients afin de garantir une intégration fluide dans l’univers Ebury et de les accompagner dans leurs premières transactions
• Fournir des prévisions précises du volume de ventes attendu
• Mettre en œuvre des programmes de vente régionaux pour des actions commerciales ainsi que  des plans de formation pour votre équipe et les autres managers du bureau
• Assurer le respect de la méthodologie et des processus commerciaux de l'entreprise
• Participer au recrutement, à l'intégration et à la formation de nouveaux membres de l'équipe

Pourquoi nous rejoindre?

• Un salaire de base attractif dans l'industrie avec la possibilité d'augmenter rapidement vos revenus grâce à un système de commissions transparent
• Un ensemble de produits impressionnant comprenant notamment  l’avance de trésorerie ou encore d'autres produits innovants et de pointe en développement 
• Des formations et un mentorat de certains des leaders FX les plus expérimentés et vertueux dans le monde
• Des opportunités de développement à l’international, notamment la participation à des Boot Camps de commerce mondiaux
• Des opportunités de développement de carrière et un soutien pour une relocalisation à l'étranger
• Un bureau spacieux et moderne situé à Montreal

Vous:

• Avez un historique de gestion des ventes dans le domaine des FX ou d'autres services financiers transfrontaliers (par exemple, prêts à l'importation, prêts à l'exportation, paiements et recouvrements internationaux, gestion de la trésorerie)
• Avez de l'expérience dans les services financiers - un réseau serait un avantage
• Possédez des compétences en communication de premier ordre
• Aurez-vous une capacité démontrable à encadrer, coacher et développer des personnes
• Êtes un négociateur compétent, capable de construire et de tirer parti des relations à des niveaux techniques chez les clients PME
• Parlez français et anglais couramment

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

You can also connect with me on LinkedIn - José Mario Vilhena Soares Neto

#LI-JV2

#LI-ONSITE 

Role Overview

As an Associate Manager in PSS QA Engineering Services, you will be a key part of our global leadership team, shaping and delivering exciting services that provide real value to our studios, and contribute meaningfully to the future of PlayStation and the gaming industry.

You will lead our talented, multi-cultural, and engaged ALM Support team, owning the strategic service direction and supporting the team as they develop their skills and reach their full potential.

ALM Support acts as the backbone of PlayStation’s development infrastructure, managing the enterprise ALM systems and workflows (like Jira and TestRail) that allow our studios to track progress, manage quality, and ship world-class games.

What You'll Be Doing

• Leadership of staff in multiple regions as part of the global ALM Support team and wider PlayStation Studios QA Engineering pillar

• Overseeing the technical configuration and health of our global Jira and TestRail instances, ensuring they are optimised to meet the unique needs of our studios

• Responsible for staff recruitment, selection, training, development, and regular performance reviews

• Ongoing coaching and mentoring as required, and recognition of successes

• Ensuring effective and efficient operational service delivery to our studios, using data and service metrics to help the team track our progress, and continually improve the quality of support we provide

• Defining and managing team budgets and resources thoughtfully, using data to ensure a sustainable workload and healthy balance for the team

• Supporting the Engineering leadership team in the creation of plans and strategic approaches to achieve PSS QA and overarching Studio Business Group goals

• Advocating for SIE’s cultural values and fostering an inclusive environment where everyone can do their best work.

• Collaborating with global QA leadership peers to promote knowledge sharing, and cultivate innovation and success within PlayStation Studios QA and its partners

Who You'll Work With

• PlayStation Studios QA leadership

• Studio heads, production teams, and internal studio QA managers

• Internal and external partner test teams and leads

• Sibling teams within the Global Creative, Technology and Services group

Your Background

• Experience in staff development and leadership of a global team in a managerial role

• A solid understanding of the Software Development Lifecycle and all related processes

• Experience owning a technical service both operationally and strategically

• Comfortable managing budgets and planning resources.

• Solid communication - strong business writing, public speaking and presentation, and listening skills.

• Willingness to advocate and lead via SIE cultural leadership values: Communication, Innovation, Collaboration, Inclusion

Beneficial Experience

• Management of a busy technical Service Desk

• A good understanding of quality assurance techniques, and testing methodologies

• Solid gaming industry appreciation and understanding

• Deep PlayStation and other console platform knowledge

• Cross-cultural/global working experience

• Technical/administrative experience of supporting ALM enterprise tools - Jira, Confluence, TestRail, etc - ideally within a Service Desk environment

• Ability to see a task through to completion, on time and to expected quality

Desirable Qualifications

• Formal management and/or project management qualifications

• ITIL Service Management

• Service Desk Management (SDI/SDA)

We recognise that talent comes in many forms. If you’re excited about this role but don’t tick every single box, we’d still love to hear from you!

At PlayStation Studios, we believe that our people are what make us exceptional. We foster a playfully positive culture and are always seeking new and diverse faces to help us grow. Join us and be a part of a world-class team that crafts outstanding entertainment experiences.

As part of PlayStation Studios, you will have the chance to support the full library of PlayStation Studios, including Naughty Dog, Insomniac Games, Polyphony Digital, Guerilla Games, and many more. Collaborate with world-class developers and contribute to the next great PlayStation Studios release.  

 
Associate ALM Support Analyst

The Associate ALM Support Analyst provides a key cornerstone of technical support for PlayStation Studios QA, PlayStation Studios, and its partners. They are responsible for service desk triage, monitoring and ticket resolution duties, as well as tier 1 and 2 ALM tasks, across all supported applications and services. 

Primarily these tools include f our Application Lifecycle Management (ALM) tools such as Jira, Confluence, and TestRail, custom in-house developed tools, as well as collaborative enterprise tools such as SharePoint and Microsoft Teams.  

Responsibilities 

Support the business by providing key services to PlayStation Studios, PSS QA, and other Sony entities via: 

Live and Breathe the Service Desk  

• Customer-facing support for first line support requests via our service desk 

• Daily handover of key workload to global peers 

• Curation and maintenance of relevant articles in our knowledge bases 

• Timely updates to customers on issue progress and blockers 

• Escalation of unresolvable issues to senior team members, external team or vendors  

World Class ALM Support 

• Administer and support application lifecycle tools (e.g., Jira, Confluence, TestRail) used across multiple teams or studios 

• Configure workflows, automation and integrations 

• Manage user access, vendor onboarding, VPN/IP allowlisting coordination, and project-level permissions Partner with teams to gather requirements and deliver tailored tooling solutions 

• Assistance with testing of system upgrades and application rollouts 

Best of The Rest 

• Aiding lead staff and management by supporting projects and initiatives 

• Exploring service improvement opportunities via ongoing team collaboration 

• Communication via phone, chat, email, face-to-face meetings and onsite visits to customers 

• Participate in weekend overtime via a defined team rota (only if requested by customers) 

• Domestic and international travel may be required  

Requirement 

• Technically Minded 

• Bilingual in English and Japanese 

• Detail-Oriented 

• Excellent interpersonal communication and presentation skills  

Bonus Advantages 

• Software development and testing methodologies, practices and nomenclature - ideally within the gaming industry 

• Experience of managing ALM tools such as Jira and Confluence 

• Experience of working with service desk tools such as Jira ServiceDesk or ZenDesk 

Qualifications & Experience 

• Educated to degree level in relevant discipline, or equivalent experience 

• Familiarity with ITIL best practices and service management principles; ITIL certification is a plus 

• JPLT N5 or above