Brazil - Remoto  

Na Platform Science, trabalhamos para conectar tudo que se move. Fundada em 2015, somos uma plataforma de IoT aberta que faz parcerias com frotas inovadoras, desenvolvedores de aplicativos, fabricantes de veículos e fornecedores de equipamentos no setor de transporte para fornecer soluções revolucionárias aos profissionais da cadeia de suprimentos em todo o mundo.

Nossos colaboradores são um grupo envolvente e diversificado de pessoas que acreditam no poder das grandes ideias. Contratamos pessoas com diferentes experiências e perspectivas para construir uma cultura empresarial que impulsione o crescimento por meio da inovação.

Valorizamos ações atenciosas e empatia pelos outros.  Abordamos os desafios com resiliência e criatividade, ao mesmo tempo que incentivamos a transparência porque, não importa nossa origem ou responsabilidades, somos uma equipe.

Sobre a vaga:

Competências e Responsabilidades

• Gestão Proativa e Estratégica de Tickets: Realizar o monitoramento e a gestão proativa de tickets abertos pelos grandes clientes. Isso inclui assegurar o registro detalhado, a categorização correta e o encaminhamento eficiente das demandas, além de identificar tendências e propor melhorias nos processos.
• Comunicação de Alto Nível com o Cliente: Manter os clientes informados sobre o status de seus tickets e projetos, fornecendo atualizações claras e concisas, gerenciando expectativas e negociando prazos quando necessário. Você atuará na resolução de problemas mais complexos, compreendendo o impacto das pendências no negócio do cliente.
• Ponto Focal e Coordenação Otimizada: Ser o principal ponto de contato para os clientes, coordenando de forma eficaz as interações entre o cliente e as diversas áreas internas (técnica, suporte, comercial, etc.). Isso envolve escalonar problemas de forma estratégica, identificar gargalos e propor soluções para agilizar as resoluções, sempre com base em um entendimento aprofundado dos processos internos.
• Análise e Apresentação de Indicadores de Performance: Preparar e apresentar relatórios detalhados de indicadores de tickets e performance de atendimento em reuniões periódicas com os clientes. Analisando os resultados, identificando oportunidades de melhoria e propondo planos de ação alinhados aos objetivos de negócio do cliente.
• Desenvolvimento de Relacionamento e Compreensão de Negócio: Construir e fortalecer relacionamentos estratégicos com os grandes clientes, atuando como um consultor e parceiro. Capacidade de compreender os principais impulsionadores de negócio do cliente será fundamental para antecipar necessidades, propor soluções personalizadas e identificar oportunidades de expansão.
• Melhoria Contínua de Processos: Contribuir ativamente para a melhoria dos processos e políticas de atendimento, compartilhando insights obtidos no dia a dia e propondo otimizações que resultem em maior eficiência e satisfação do cliente.

Resolução de problemas

• Trabalha em problemas de escopo moderado onde a análise de situações ou dados exige a revisão de vários fatores; analisa possíveis soluções usando experiência técnica, julgamento e precedentes; aplica políticas e procedimentos da empresa para resolver uma variedade de questões.

Formação

• Formação superior completa em áreas como Administração, Comunicação, Marketing, Tecnologia da Informação ou áreas correlatas.

Idiomas

• Desejável Inglês Básico.

Experiência

• Avançadas habilidades de comunicação, tanto escrita quanto verbal e atendimento a grandes contas
• Habilidade de execução de trabalho sob pressão, dentro dos prazos estabelecidos;
• Capacidade de seguir procedimentos e protocolos estabelecidos.
• Conhecimento avançado em sistemas de gestão de tickets (CRM ou plataformas de help desk) e ferramentas de análise de dados.

Competências Essenciais 

• Comprometimento
• Comunicação
• Ética
• Proatividade
• Integridade
• Colaboração

We’re expanding across Mexico, Brazil, Argentina, Colombia, Chile, and Peru and seeking a Clinical Systems Administrator to join our growing team!

The primary responsibility of the Clinical Systems Administrator is to provide business administration support for the Sponsor’s clinical systems, including but not limited to eTMF/CTMS, IRT and EDC systems (i.e., Veeva Clinical Vault and Medidata CTMS). The Clinical Systems Administrator will work with the Clinical Systems leadership and Project teams to ensure on-time deliverables and provide clinical systems user support as outlined below.

Essential functions of the job include but are not limited to:

• Responsible for User Access management for internal, sponsor and 3rd party access requests to the Clinical Systems and other business systems.
• Manages the data entry into the Global Directory within Precisions Clinical System of all Sites, Institutions and update as required.
• Manages the creation of studies, countries and sites within the Clinical System
• Responsible for resolving help desk tickets assigned, either by answering questions, trouble shoot problems or identify system performance issues or deficiencies.
• Perform Clinical System modifications and updates to picklists, field requirements
• Manages the review of Clinical System processes and procedures
• Supports with initiating the integrations between the Clinical system and Electronic Data Capture system
• Performs archival steps within the Clinical System as the request was received.
• Support the leads or manager in any ad-hoc tasks assigned.

Qualifications:

Minimum Required:

• Degree, or equivalent experience ideally in a business, scientific or healthcare discipline
• 2 years’ clinical trial experience with 2 years of experience with Clinical Systems
• Professional working proficiency in English

Other Required:

• Experience in clinical trial systems (e.g., CTMS, EDC, eTMF and RTMS) with detailed understanding of requirements gathering, documentation, configuration and integrations.

Preferred:

• Demonstrate skills in effective communication (written, oral, and presentation) to all levels including end-users, vendors, and Management Teams.
• Possess the ability to effectively communicate business needs to IT technology partners.

Skills:

• Ability to resolve issues independently with good judgement to escalate appropriately.
• Ability to learn new systems and integration requirements.
• Strong interpersonal, verbal and written communication skills

We’re expanding across Mexico, Brazil, Argentina, Colombia, Chile, and Peru and seeking a Clinical Systems Administrator to join our growing team!

The primary responsibility of the Clinical Systems Administrator is to provide business administration support for the Sponsor’s clinical systems, including but not limited to eTMF/CTMS, IRT and EDC systems (i.e., Veeva Clinical Vault and Medidata CTMS). The Clinical Systems Administrator will work with the Clinical Systems leadership and Project teams to ensure on-time deliverables and provide clinical systems user support as outlined below.

Essential functions of the job include but are not limited to:

• Responsible for User Access management for internal, sponsor and 3rd party access requests to the Clinical Systems and other business systems.
• Manages the data entry into the Global Directory within Precisions Clinical System of all Sites, Institutions and update as required.
• Manages the creation of studies, countries and sites within the Clinical System
• Responsible for resolving help desk tickets assigned, either by answering questions, trouble shoot problems or identify system performance issues or deficiencies.
• Perform Clinical System modifications and updates to picklists, field requirements
• Manages the review of Clinical System processes and procedures
• Supports with initiating the integrations between the Clinical system and Electronic Data Capture system
• Performs archival steps within the Clinical System as the request was received.
• Support the leads or manager in any ad-hoc tasks assigned.

Qualifications:

Minimum Required:

• Degree, or equivalent experience ideally in a business, scientific or healthcare discipline
• 2 years’ clinical trial experience with 2 years of experience with Clinical Systems
• Professional working proficiency in English

Other Required:

• Experience in clinical trial systems (e.g., CTMS, EDC, eTMF and RTMS) with detailed understanding of requirements gathering, documentation, configuration and integrations.

Preferred:

• Demonstrate skills in effective communication (written, oral, and presentation) to all levels including end-users, vendors, and Management Teams.
• Possess the ability to effectively communicate business needs to IT technology partners.

Skills:

• Ability to resolve issues independently with good judgement to escalate appropriately.
• Ability to learn new systems and integration requirements.
• Strong interpersonal, verbal and written communication skills

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Please submit your resume in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg
LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/

The Tech Support Coordinator is responsible for fielding all incoming calls, assigning support tickets, and determining how to appropriately route unassigned tickets in line with the departmental processes. While this role is located in Brazil, it supports our global customers; therefore, a high verbal English proficiency is required. This is a high-volume, fast-paced role—you will be the "first responder" for a heavy flow of incoming calls and requests. This role is hybrid, 2 days in office, in São Paulo. 

Responsibilities:

• Route issue reports and change requests through help-desk systems to the appropriate Support Representative
• Ensure email requests for technical support are entered into the help-desk system and routed properly
• Resolve all issues that can be addressed quickly at this level
• Review support calendars and use messaging software to verify a Tier 1 rep’s availability in order to efficiently schedule  a call for support
• Communicate directly with customers or end-users to gather details or requirements as needed to fully define issues

Minimum Qualifications:

• 2 year degree preferred
• Experience with Gmail and Google Docs
  
• Advanced/Fluent English (Required)
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• 1 year of phone customer service experience preferred
• Strong verbal and written communications
• Excellent time management and organization skills
• Strong customer service skills

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg
LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/

Job Summary

The Technical Support Specialist provides world-class assistance to our global customer base. While this role provides essential support to our Portuguese-speaking customers as needed, a large majority of daily operations—including tickets, live calls, and webinars—are conducted in English. We are looking for a candidate with exceptional English fluency, a strong technical grasp, and a love for helping others. This role will be hybrid (2 days in office in São Paulo) 

Key Responsibilities

• Manage a high volume of technical support tickets and phone calls in English and Portuguese for customers worldwide.

• Host and facilitate technical webinars and product demonstrations for a global audience.

• Assist customers in implementation and configuration of the KnowBe4 platform to ensure successful email delivery through various security layers, including Secure Email Gateways (SEGs) and cloud email servers (M365, Google Workspace).

• Partner with global Customer Success and R&D teams to investigate, document, and resolve complex technical bugs.

• Manage ticketing queue, ensuring timely resolution of reports and requests
• Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues

Technical Skills & Qualifications

• Language Proficiency: * English: Advanced/Fluent (Required). Must be comfortable conducting technical training and taking live calls in English.

  • Portuguese: Native/Near-native speaking and writing skills.

• Email Infrastructure & Protocols: * Strong understanding of Email Server environments and Secure Email Gateways (SEGs).

  • Knowledge of email authentication protocols: SPF, DKIM, and DMARC.

  • Experience troubleshooting email delivery, including header analysis and whitelisting logic within an email environment.

• Experience: 1+ years in a customer-facing technical support or help desk role. Experience in a SaaS environment is highly preferred.

• Education: 2-year degree in a technical field or equivalent work experience.

• Professional Competencies:

  • Excellent time management and organization skills with the ability to prioritize tasks in a fast-paced environment.

  • Ability to demonstrate integrity, accountability, respect, and commitment as a representative of the company.

  • Strong collaborative and teamwork skills.

Additional Requirements

• Communication: Ability to explain complex technical concepts clearly to both technical and non-technical audiences.

• Application Note: Please submit your resume in English. The interview process will be conducted primarily in English.

Who we are

DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, publishers and digital ad platforms. DV’s technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

As a Sr. Programmatic Trader, Scibids, at DV, you will be the primary point of contact for clients post-sale. You will oversee the execution and performance of both pilot and business-as-usual (BAU) campaigns, ensuring seamless client experience, strong campaign results, and continuous growth through upselling opportunities.

You’ll work closely with Sales and Presales teams to deliver a cohesive customer journey and act as the voice of the client within DV Scibids.

What You'll Do

On a day to day basis, your responsibilities will specifically include: 

• Campaign Management
  • Leveraging Scibids AI technology, manage Pilot campaigns during testing phase & BAU campaigns after client is scaled.
  • Monitor and troubleshoot campaign setup and performance within DSPs and ensure campaigns run effectively and smoothly.
• Client Communication & Relationship Building
  • Be the main point of contact for assigned clients, providing day-to-day support.
  • Maintain consistent client communication to ensure satisfaction and address any questions or concerns.
  • Provide general education, campaign insights and performance recommendations regularly.
• Internal Collaboration
  • Collaborating closely with the Pre-Sales team on net new clients to help ensure seamless onboarding and enhancing campaign setups.
  • Working with the Scibids solutions team to get answers, debug issues and solve potential roadblocks.
  • Liaise with internal Scibids and DV stakeholders like Sales and Client Partner teams.
• Reporting & Analysis
  • Lead performance impact review sessions, campaign wrap-ups & standard reporting, proving the ROI of Scibids & why we are a focal point of their plan.
  • Analyze key performance metrics and provide strategic optimization suggestions and new ideas based on results.
• Upselling & Growth
  • Strategize & upsell to grow and develop existing client business and win net new business.
  • Contribute to the scaling of successful pilots into BAU engagements and identify opportunities for campaign expansion and recommend new insertion orders.
  • Introduce clients to new Scibids product features and enhancements.

Who You Are

Preferred qualifications:

• Professional experience (3 to 5 years) in programmatic trading, analytics or customer success/account manager team in the programmatic space
• Has experience in the DSP DV360, and at least one of these The Trade Desk, Meta & Google Ads.
• Fluency in English required;
• Strong written and verbal communication skills
• Detail-oriented with an ability to prioritize projects/tasks simultaneously and to completion
• A can-do attitude to provide energy, drive and enthusiasm
• Ambition to grow your career as the team scales

About the Role

As the Director of Revenue Operations at General Assembly, you will be a strategic leader responsible for building and scaling the systems, processes, and infrastructure that power our go-to-market (GTM) engine. You will partner cross-functionally with Sales, Marketing, Client Success, Finance, and HR to drive operational excellence, accelerate revenue growth, and provide clear visibility into performance across the revenue lifecycle.

This role is ideal for a highly analytical, collaborative, and systems-oriented operator who thrives in dynamic, high-growth environments.

Key Responsibilities

1. Strategy & Planning

• Revenue Forecasting: Build and own a consistent forecasting methodology rooted in pipeline data, historical trends, and market conditions. Standardize definitions and processes around commit, best case, and upside forecasting.
  
  
• Go-to-Market Planning: Lead segmentation, territory design, quota modeling, and resource allocation. Ensure recommendations are data-driven and aligned with company growth goals.
  
  
• Performance Management: Support KPI definition and documentation in partnership with Sales leadership. Ensure consistent tracking, reporting, and communication across teams.
  
  

2. Incentive Plan Design & Management

• Compensation Planning: Translate business objectives into effective sales compensation plans. Serve as the connective tissue across CRO, Finance, and HR for plan approvals and governance.
  
  
• Quota Allocation: Recommend and validate quota models using rep capacity, market opportunity, and historical data.
  
  
• Attainment Tracking: Own commission and attainment tracking systems. Provide quarterly exception recommendations and ensure transparency in how commissions are calculated.
  
  
• Governance & Collaboration: Establish clear workflows across Finance, HR, and Sales to ensure plan compliance and alignment.
  
  

3. Pricing & Commercial Support

• Pricing Operations: Partner with Sales, Finance, and Product to establish and maintain standardized pricing frameworks that balance revenue goals with market competitiveness. Ensure pricing models are consistently applied across segments and regions.
  
  
• Commercial Packaging & Deal Support: Collaborate with Sales, Marketing, and Product to design and evolve commercial offerings, bundling strategies, and pricing tiers. Provide pre-deal support to field teams for large or complex opportunities, including non-standard pricing, margin analysis, and approvals.
  
  
• Discount & Deal Desk Governance: Establish policies and guardrails for discounting, promotional pricing, and custom terms. Lead the governance process for exception approvals, partnering with Sales and Finance to ensure both speed and compliance.
  
  
• Proposal Support & Visuals: Support the creation of compelling, client-ready commercial visuals—such as pricing tables, value summaries, and ROI models—for use in sales proposals and presentations. Ensure pricing narratives are clear, consistent, and aligned with business objectives.
  
  
• Contract Templates & Guidance: Work with Legal to optimize contract workflows, maintain commercial templates, and ensure field teams have access to scalable, up-to-date documentation.
  
  
• Pricing Analytics: Analyze pricing trends, margin performance, and deal velocity to surface insights that inform future pricing strategy. Report on commercial performance against discount guidelines and product/package uptake.
  
  

4. Process Optimization

• Sales Process Design: Identify friction points in the lead-to-cash process and implement streamlined, scalable solutions.
  
  
• Marketing & Sales Alignment: Oversee lead routing, scoring, and handoff processes to drive conversion and accountability.
  
  
• Customer Success Handoff & Renewals: Build structured handoff processes to improve downstream visibility and collaboration across Sales, CS, and Delivery teams.
  
  

5. Data & Reporting

• Analytics & Dashboards: Design and deliver reporting for pipeline health, conversion rates, sales velocity, churn, and performance against goals. Collaborate with BizTech to prioritize builds.
  
  
• Data Governance: Define and enforce CRM hygiene standards, field ownership, and data accuracy protocols across all GTM systems.
  
  
• Insights & Recommendations: Analyze performance data to generate actionable insights that drive revenue growth.
  
  

6. Systems & Tools

• System Selection: Leading or heavily influencing the evaluation and purchase of tools like Salesforce, Seismic, Outreach, etc. Partnering with Sales, Marketing, CS, and IT to align systems with GTM strategy.
  
  
• Implementation & Administration: Owning or managing the deployment of CRM and related tools. Setting up workflows, fields, objects, and automations to reflect business processes. Managing vendor relationships and system roadmaps.
  
  
• Tool Governance: Defining and enforcing standards for data entry, usage, and integration across platforms. Coordinating with BizTech or IT for cross-departmental integrations.
  
  

7. Cross-Functional Collaboration

• Project Management: Lead critical cross-functional initiatives tied to GTM strategy, revenue goals, or operational scalability.

Qualifications

• 7+ years of experience in Revenue Operations, Sales Operations, or Business Operations, with 3+ years in a leadership capacity.
  
  
• Deep familiarity with Salesforce and common GTM tools; experience building scalable reporting and forecasting systems.
  
  
• Proven success leading GTM planning, territory design, and quota setting in complex sales organizations.
  
  
• Demonstrated ability to align cross-functional teams and drive operational change.
  
  
• Strong analytical, communication, and program management skills.
  
  
• Experience in a high-growth or SaaS/tech-enabled services environment preferred.
  
  

Why Join Us?
At General Assembly, you’ll have the opportunity to shape how we scale revenue operations in an organization that sits at the intersection of education, technology, and workforce transformation. You’ll help drive our mission to prepare individuals and organizations for the future of work—starting with the systems and processes that power our growth.