Our Sales department is hiring a VP, Global Revenue Operations, to architect and lead the end-to-end commercial engine that powers scalable, predictable growth. You’ll unify marketing, sales, customer success, channel, finance, product, and operations into a cohesive revenue coalition. Your mission is to align strategy, data, process, and technology across the buyer journey—transforming insights into impact and enabling omnichannel, AI-driven execution.

In this role, you will:

• GTM Strategy & Execution: Translate GTM strategy and revenue goals into operational playbooks. Map buyer/seller journeys through their entire lifecycle, define funnel outcomes, and orchestrate execution. Lead forecasting, QBRs, board reporting, and investor-level insights.
• Cross-Functional Alignment: Build a “commercial coalition” across all revenue-generating functions. Establish shared KPIs, unified data sources, and end-to-end processes. Drive territory design, quota setting, and headcount planning using scenario modeling.
• Technology & Data Strategy: Audit and optimize the Rev-Tech stack (CRM, CPQ, analytics, enablement, AI tools). Own the data model: ensure integrity, accessibility, and actionable insights. Deploy AI copilots for forecasting, scoring, segmentation, and renewal alerts.
• Advanced Analytics & Modeling: Design predictive dashboards and ML-based forecasting models. Implement territory optimization, compensation modeling, and performance metrics. Monitor pipeline health, win rates, ramp time, and deal velocity.
• Operational Rigor & Enablement: Lead specialized functions: Order Desk, Deal Enablement, Sales Enablement, and Compensation. Standardize global deal execution with playbooks, templates, and risk frameworks. Partner with Legal, Finance, and Compliance to accelerate deal cycles and ensure governance.
• Transformation & Change Leadership: Assess and evolve RevOps maturity: from basic coordination to centralized, AI-enabled operations. Build and execute a multi-phase roadmap with clear milestones and dependencies. Champion change through workshops, enablement, and continuous feedback loops.
• Governance & Continuous Improvement: Own the RevOps fact base and success metrics across the funnel. Maintain dashboards and cadence rhythms for performance visibility. Reassess maturity, recalibrate strategy, and mitigate common pitfalls.
• Executive leadership and presence. Manage and build a team of exceptional revenue operations professionals. Support the CRO through inspirational leadership and strong direction setting for the global organization, and cross functional thought leadership across the entire customer’s journey.

To be successful in this opportunity, you will have:

• 10+ years in Sales, Marketing, or Revenue Operations at a high-growth B2B or SaaS company.
• Proven leadership in cross-functional GTM programs and operational transformation.
• Deep expertise in Rev-Tech platforms (Salesforce, Clari, Gong, HubSpot, etc.).
• Extensive systems transformation experience in salesforce in transforming a $100m ARR company through the journey to $350m
• Strong analytical skills: forecasting, scenario modeling, compensation design.
• Conceptual fluency in AI/ML and its application to revenue processes.
• Executive presence with the ability to influence across technical and business audiences.
• Exceptional program management and stakeholder engagement capabilities.
• Empathetic leadership style with a track record of building high-performing teams.
• Bachelor’s degree required; MBA or advanced training in strategy, analytics, or AI preferred.
• Experience in cybersecurity, OT/IoT, or regulated verticals.
• International exposure and sensitivity to regional GTM variations.
• Familiarity with industry standards (e.g. IEC 62443, NIST, ISO 27001).
• Passion for innovation, operational excellence, and inclusive leadership.
• Demonstrable experience of using AI‑enabled tools as part of day‑to‑day work activities to improve efficiency, quality, or decision‑making.
   
• Ability to work effectively with AI‑assisted tools while applying sound professional judgement and accountability for outputs.

Nozomi Networks is committed to fair and equitable compensation practices. The base pay scale for this position is $266,000 to $325,000. This is the range the company reasonably and in good faith expects to pay for the position taking into account factors including job-related knowledge, skillset, experience, education and training, certifications, and other relevant business factors. Applications outside the range are welcome to apply.

Additional Compensation and Benefits: The company also offers a wide range of competitive benefits, including medical, dental, vision, life insurance, and disability insurance for eligible employees.  The successful candidate may also be eligible to participate in the company’s equity program and/or variable bonus program, subject to the rules governing such programs.

In addition, eligible employees are able to enroll in a 401(k) plan along with the employer matching program. Nozomi Networks also offers eligible employees flexible paid time off, paid holidays and paid parental leave.

Requirements

• Bachelor’s degree in business, Computer Science, IT, Engineering or equivalent
• 4-5 years professional experience, with 2-3 years experience in Technical Account Management, Technical Support or Help Desk role supporting complex, data-driven web applications
• Open to travel on short notice to customer locations when required, up to 10%

What will I be doing?

• Work with Zenoti customers in support of their daily business operations – focus on product support, problem resolution, training, and post-go-live adoption.
• Coordinate issue reviews, product enhancement requests, and other post-live activities.
• Serve as the single point of contact for large customer accounts while leveraging a broader supporting team across the world to deliver quick and effective solutions to customer issues.

What skills do I need?

• Strong logical, analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities across multiple projects simultaneously
• Open to travelling on short notice to customer locations when required
• Previous Technical Support or Help Desk experience supporting complex, data-driven web applications is required
• Experience in a customer service/retail segment is an added advantage
• Experience in the wellness/spa industry a plus
• Experience supporting e-commerce solutions is a plus
• Bachelor degree in business, computer science, IT, engineering or equivalent required
• Associate’s degree with significant retail or customer service experience also considered, when coupled with solid technical background

Benefits

At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:

• Medical, dental, and vision coverage
• Participation in company 401k plan
• Unlimited paid time off
• Paid parental leave
• Flexible work hours
• Programs, classes and activities supporting your physical and mental wellbeing, led by Zenoti's dedicated Chief Wellness Officer

About the Role

As an IT Specialist, you are the "connective tissue" of our organization’s technical operations. You aren't just a troubleshooter; you are a business enabler who ensures our local and remote teams have the tools, connectivity, and support they need to succeed. You will act as the primary owner of the Columbus office IT infrastructure and the technical onboarding experience, managing everything from the full device lifecycle and physical inventory to the maintenance of a robust knowledge base, high-performance conference rooms, and the strategic execution of on-site IT initiatives.

This role requires a proactive mindset: you don’t just wait for something to break; you identify friction points and solve them before they impact the team. Note: This is a 100% on-site role in our Columbus office to support physical infrastructure, inventory, and facility needs. Hours for this position will be Monday – Friday, 8:00 am – 5:00 pm ET.

Responsibilities

Support & Strategic Communication

• • Proactive Triage: Serve as the primary point of contact across Slack, Jira, and Email. Ensure all support requests are accurately prioritized and organized within our ticketing system, maintaining a transparent flow of communication to keep the team and stakeholders informed.
  • User Advocacy: Bridge the gap between technical complexity and user needs. Translate IT concepts (VPN, MFA, MDM) into clear, actionable guidance for non-technical staff.
  • Knowledge Management: Own the creation and maintenance of internal and external knowledge base documentation to facilitate self-service and team continuity.

Identity & Device Lifecycle

• • Lifecycle Operations: Lead employee onboarding and offboarding tasks, including account setup, hardware provisioning, and secondary support for tool configuration.
  • MDM Ownership: Manage the full device lifecycle via Microsoft Intune (Autopilot) and Jamf Pro. Own the "Redeployment Readiness" process, including physical cleaning, labeling, and OS setup for both Windows and Mac.
  • Identity & Access Management: Investigate and resolve user lifecycle issues within Microsoft Entra (Azure AD). Audit dynamic group rules and internal logic to diagnose why a user may be missing a specific license or application, focusing on maintaining the integrity of the existing environment.
  • Endpoint Security: Participate in regular IT audit procedures, including conducting encryption and antivirus audits to ensure 100% fleet compliance.

Physical Infrastructure & Inventory

• Asset Management: Maintain inventory accuracy within our asset management solution AssetSonar. Manage the end-to-end shipping/receiving process and ensure all IT storage and workspace areas in the Columbus office remain organized, secure, and redeployment-ready.
• Facility & AV Tech: Manage on-site conference room technology (Zoom Rooms/Logitech Rally), digital displays, and office sound masking systems.
• Networking: Maintain the physical network closet, including cable patching, run testing, and troubleshooting of connectivity issues and VPN/ZTNA clients (Cisco AnyConnect, OpenVPN, Cloudflare WARP).
• Building Liaison: Act as an on-site point of contact for facilities issues that may arise (physical access controls, electric, ect.) 

Operational Project Ownership

• Initiative Execution: Drive IT projects, including conference room hardware deployments, internal office moves/desk restacks, hardware refreshes, and procedure rollouts, from initial planning through final reporting.
• Strategic Execution: Manage project timelines and physical setup schedules (e.g., prepping 10 desks for a departmental move) while maintaining high-quality daily support & triage.
• Data-Backed Outcomes: Track project milestones, manage task prioritization against support volume, and communicate outcomes to leadership.

Requirements

Experience & Technical Skills

• Experience: 2+ years of experience in a similar help desk or technical support role, demonstrating a solid understanding of end-user support.
• OS Proficiency: Solid hands-on experience troubleshooting both Windows 11 and macOS.
• Windows Endpoint Management: Proficiency in managing the Windows device lifecycle via Microsoft Intune and Autopilot.
• Identity: Hands-on experience with Microsoft Entra (Azure AD) or other enterprise IDPs (Okta, Google) and MFA troubleshooting.
• Physical Logistics: Proven ability to manage physical inventory, shipping/receiving, and network cabling/patching.
• Documentation: A "Documentation First" mindset with the ability to write clear, step-by-step SOPs in Confluence.

Core Competencies

• Adaptability: Exceptional context-switching skills, ability to pivot from a long-term project to an urgent "VIP down" request without losing focus.
• Problem Solving: Strong analytical abilities with a focus on delivering permanent solutions rather than "quick fixes."
• Communication: Excellent interpersonal skills with the ability to remain calm and professional under pressure.
• Independence: Ability to work autonomously, prioritize tasks effectively, and meet deadlines in a fast-paced startup environment.

Preferred Skills

• Experience with Jamf Pro.
• Familiarity with AssetSonar or similar inventory management platforms.
• Experience with Twilio, Zoom Phone or similar telephony support.

Systems

• Windows Intune (Autopilot), Jamf Pro
• Microsoft Entra (Azure AD), Microsoft Authenticator
• Slack, Google Workspace 
• Zoom Phone, Twilio
• Jira Service Management, Confluence
• AssetSonar
• Cisco AnyConnect, OpenVPN, Cloudflare WARP

What We Offer

• Base Salary $45,000-$65,000
• Career advancement - we have a culture that focuses on internal promotion and career growth.
• You have an ownership stake - all Maticians receive Matic stock options.
• Unlimited Paid Time Off.
• Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.
• 401(k) Retirement Plan.
• Continuing education, licensing and professional development paid for by Matic.
• A TRUE team culture -  one team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball / kickball teams, etc! 

About Matic

Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the InsurTech industry by embedding insurance within the home and auto ownership experience. Today, Matic’s digital insurance marketplace has over 45 home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.

We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal…one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.

About the Team

This role will lead either our Gateway or Agent team, depending on your experience and interests.

Both teams sit on the critical path of every ngrok connection and are central to our reliability, performance, and customer trust.

• Gateway Team: Owns the core infrastructure that handles and shapes all traffic flowing through ngrok—routing, security enforcement, rate limiting, and observability. Every request passes through this layer, and its correctness and performance are foundational to everything we do.
• Agent Team: Builds the software that runs on the customer side of every connection. The Agent is what developers install and trust to securely expose their systems to the internet, and it must perform reliably across unpredictable, real-world environments.

What You’ll Actually Do

Lead a team that ships and learns quickly

You’ll manage and coach a team of 5–7 engineers. The goal isn’t just shipping—it’s building a team that can consistently make good decisions, move fast, and improve over time.

Treat management like a systems problem (with humans in the loop)

You’ll design how your team works: planning, execution, retros, feedback loops, and decision-making. You’ll tune the system, not just react to it.

Stay close enough to the code to matter

You won’t be coding every day, but you’ll get into the details when needed—reviewing designs, debugging tricky issues, and helping the team make better technical tradeoffs.

Drive product and technical direction together

This isn’t “just execution.” You’ll help shape what the team builds—balancing product work, technical investments, and experiments that actually teach you something.

Build a team people want to be on

You’ll coach junior and senior engineers, create psychological safety, and raise the bar on both performance and collaboration.

Connect the team to the bigger picture

You’ll make sure your team understands how their work ties to ngrok’s product, customers, and business. Context isn’t optional here. You’ll work closely with senior leadership and functional orgs to shape and meaningfully impact company culture and roadmap.

You Might Be a Great Fit If…

• You’ve spent 5+ years as a software engineer and comfortable in Go, Rust, Java, or C/C++
• You have 4+ years of engineering leadership experience
• You think in systems—whether that’s distributed systems or team dynamics
• You’re comfortable zooming in (code, debugging) and zooming out (strategy, org design)
• You’ve built things from scratch—teams, processes, or products
• You communicate clearly, directly, and without unnecessary fluff

Bonus points if you’ve:

• Contributed to open source, blogs, or conferences
• Worked in developer tools or product-led growth environments
• Built teams in ambiguous, early-stage contexts

Tech Stack

ngrok runs entirely on AWS. Engineers develop by using remote development tools and/or ssh to connect to remote EC2 environments that run a full Kubernetes cluster of the ngrok stack, closely mirroring production. The codebase is primarily Go and TypeScript. We use Postgres for persistence, Kafka for streaming, Protobuf for service boundaries, and Kubernetes, Terraform, Helm, and Buildkite to operate and ship reliably. React is used for user interfaces, and GitHub supports our development workflows and remembers everything.

Location

This is a remote position for candidates outside of the Bay Area and a hybrid role for candidates within commuting distance to San Francisco. Our Bay Area employees commute to the office on Tuesdays and Wednesdays.

Sponsorship

All candidates must be US-based, and legally authorized to work in the United States.

At this time, ngrok is unable to provide visa sponsorship for this position. Applicants must be authorized to work in the United States on a permanent, ongoing basis without the need for current or future sponsorship.

Compensation

Engineering Manager

• Tier 1 (SF, LA, Seattle, NYC): $225,000 – $275,000
• Tier 2 (rest of US): $207,000 – $253,000

Job level and actual compensation will be evaluated based on factors including, but not limited to, qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), internal equity with other team members, market data, and specific work location. We provide an attractive mix of salary and equity.

#LI-Remote

Smartsheet is investing in the next phase of its partner organization. Our go-to-market partner model prioritizes strategic partnerships that drive net-new pipeline, customer acquisition, and market expansion. The partner organization plays a central role in bringing Smartsheet's AI platform capabilities to market, developing relationships across the AI ecosystem, and driving enterprise adoption through strategic co-sell and solution development.

We are looking for a seasoned partnership leader to own the Americas partner strategy and commercial outcomes. The right candidate brings deep experience building productive relationships with systems integrators, GSIs, and technology alliance partners; has led partner organizations through strategic shifts; and carries a track record of delivering against sourced revenue targets.

You Will

• Own the Americas partner strategy end-to-end: portfolio design, partner selection, commercial execution, and revenue accountability
• Carry and deliver against partner-sourced revenue targets for the region
• Build and deepen executive relationships with strategic systems integrators, GSIs, and technology alliance partners (including AWS)
• Develop co-sell and co-market motions that generate genuine net-new pipeline and customer introductions
• Drive adoption and penetration of Smartsheet's AI capabilities into the enterprise through strategic partner motions
• Build and develop relationships with key partners across the AI ecosystem to extend Smartsheet's platform reach and market relevance
• Lead, develop, and grow a team of Partner Account Managers aligned to a strategic, sourced-revenue-oriented model
• Evolve partner coverage to prioritize partners that drive strategic value, market access, and measurable business outcomes
• Drive deal registration discipline and pipeline rigor across the Americas partner portfolio
• Collaborate cross-functionally with Sales, Deal Desk, Partner Operations, and Partner Marketing to execute joint go-to-market plans
• Represent Smartsheet externally as a thought leader and advocate for ecosystem-driven growth

You Have

• 15+ years in partner/channel leadership roles within SaaS or enterprise technology
• Demonstrated success building and scaling GSI and SI partnerships that produce sourced revenue
• Quota-carrying experience with a track record of meeting or exceeding partner-sourced revenue targets
• Experience leading partner organizations through strategic transformation; you have shaped a partner portfolio, shifted a team's orientation, or evolved a channel model around strategic outcomes
• Strong understanding of AI's impact on enterprise software and partner ecosystems; you know how to position an AI platform through strategic partners and drive enterprise adoption
• Strong executive presence and the ability to engage C-level and practice-level contacts at major consulting and technology firms
• Deep understanding of hybrid direct + channel go-to-market models, including the economics and mechanics of partner-influenced vs. partner-sourced business
• Experience with cloud marketplace transactions is strongly preferred
• Track record of building and developing high-performing teams through periods of strategic change
• Willingness to travel ~20% for partner and internal meetings

Preferred

• Experience in the collaborative work management, PPM, or enterprise SaaS platform space
• Existing relationships within Big 4/5 consulting firms, top-tier SIs, or major technology alliance ecosystems
• MBA or equivalent strategic leadership experience

Per Scholas is seeking an IT Support instructor to become a member of our  Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients’ and learners’ high expectations.

WHAT YOU’LL DO 

• Support instructor-led training that prepares students for entry-level to mid-level careers in IT Support. Responsibilities include daily instruction, assessment administration, attendance, one-on-one tutoring, daily evaluation and monitoring of individual student progress, addressing student violations with students in a consistent manner, and more
• Provide students with access to relevant resources for outside learning on technologies and study aids relevant to the curriculum
• Work closely with the team to identify student needs, provide the necessary support, establish individualized plans for student achievement, and participate in regular student-status meetings.
• Maintain and update Salesforce and/or our LMS with student grades, certification scores, and progress notes.
• Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials. 

WHAT YOU’LL BRING TO US

Instructional Skill Sets

• 1-3 years of teaching or training experience 
• Strong technical background; able to grasp and convey highly technical subject matter
• Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment.
• Strong communication skills

Required Skill Sets 

• Proficient understanding of IT support fundamentals, including hardware, software, and networking concepts.
• Familiarity with operating systems such as Windows, MacOS, and Linux.
• Experience in troubleshooting common IT issues, including software installations, network configurations, and hardware malfunctions.
• Knowledge of IT security protocols and best practices.
• Ability to work with diverse IT tools and software like helpdesk ticketing systems, remote desktop tools, and hardware diagnostic utilities.
• Understanding of cloud computing platforms and services.
• Experience with mobile device management and troubleshooting.
• Familiarity with virtualization technologies.
• Knowledge of IT support and best practices and service level agreements (SLAs).
• Ability to stay updated with the rapidly evolving tech landscape.
• Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements.

Preferred Skill Sets 

• Experience in diagnosing, repairing, and maintaining various computer hardware, including desktops, laptops, and peripheral devices.
• Ability to install, configure, and troubleshoot operating systems like Windows, Linux, and macOS, including knowledge of file systems, drivers, and system optimization.
• Experience in setting up and managing both wired and wireless networks, with a deep understanding of IP addressing, subnets, routing, and network troubleshooting tools.
• Experience in configuring, troubleshooting, and securing mobile devices across various platforms, including Android and iOS.
• Experience in setting up and managing Windows Server environments and roles such as Active Directory, DHCP, and DNS.
• Experience in designing and implementing Group Policy to manage user environments, system settings, and software installations across an organization.
• Experience in understanding and managing server storage solutions, including RAID configurations and different disk types.
• Experience in implementing backup strategies on Windows Server and restoring data or system states when necessary.

Professional Qualifications 

• Bachelor's degree (or equivalent practical/industry experience). 
• Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities. 
• Excellent written communication, presentation, and customer service skills.
• Solid understanding of business needs.
• Strong evaluation and data management skills.
• Prior knowledge or background in IT (if minimal, a desire and willingness to learn what’s needed) and a passion for technology is a plus.
• Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s degree preferred.
• Relevant industry certifications, such as CompTIA A+ (1200 Series) , Network+, or others.
• At least three years of experience in an IT support role.

Personal Characteristics

• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
• You are data-driven, result-oriented, and a forward-looking catalyst for social change.
• You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently.
• You are a life-long learner.
• You are an effective communicator with strong oral and written skills. 
• You are tech-savvy and learn new tools quickly. 
• You are detail-oriented, with exceptional organizational management skills.
• You have strong public speaking and interpersonal skills. You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from various professional and cultural backgrounds.
• You are adept at managing your time and balancing multiple projects and tasks.
• You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.

Compensation 

For this role specifically, we are targeting a salary range of $60,000 - $65,000, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.

LI#- Onsite 

As the Workplace Experience Manager for Everlaw’s Oakland headquarters, you will be the primary architect of our office environment, ensuring it remains a vibrant, inclusive, and high-functioning space for our team. You will lead day-to-day workplace operations for our Oakland office, managing everything from vendor relationships and ongoing workplace experience programming to large-scale internal events that foster engagement and belonging. This role requires a unique blend of operational excellence, hospitality-driven leadership, event planning expertise, and a passion for building a culture where every Everlawyer can do their best work.

You will sit within the People Team and collaborate closely with IT, Finance, Facilities and People Programs to ensure our workplace programs seamlessly support our hybrid work model and company growth.

At Everlaw, our mission is to promote justice by illuminating the truth. Our company culture is open and vibrant, and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team. Learn more about Life at Everlaw.

This is a full-time, exempt position that will require being in-office Monday through Friday in our Oakland, CA headquarters.

Getting started

• We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
• We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1.

In your role, you'll...

• Manage the day-to-day operations of our Oakland headquarters to ensure a high-quality, inclusive, and productive environment for all employees and visitors.
  • Partner with our Facilities team on office design and operations to deliver a seamless, inclusive workplace experience that reflects employee needs, including thoughtful workspace layout, meeting spaces, and accessible, welcoming environments that address employee inclusion needs.
  • Partner with our Food & Beverage team to understand employee needs and preferences, shaping inclusive food programs and creative, culture-building initiatives (think Ramen day or MasterChef challenges) that enhance engagement and the overall workplace experience.
• Lead the planning and execution of internal org-wide Workplace events that foster inclusion and engagement, working in partnership with the satellite offices and the Facilities and Culinary teams. Events include things like our annual summer picnic, holiday party and ERG programming support. 
• Manage the workplace budget for the Oakland office, tracking expenses and identifying opportunities for operational improvements or cost savings.
• Identify employee needs and serve as the voice of the employee by using qualitative and quantitative feedback to define, evolve, and execute our Workplace Experience strategy, including survey analysis and documenting and escalating feedback across stakeholders.

About you

• You have at least 5 years of experience in workplace operations, facilities management, or corporate hospitality, preferably within a high-growth tech environment.
• You have experience managing vendor relationships and negotiating contracts to ensure high-quality service delivery.
• You have a proven track record of event planning and deep passion for executing creative, inclusive events that build community and foster a sense of belonging.
• You are an exceptional communicator who can build strong relationships with stakeholders at all levels of the organization.
• You are a proactive problem-solver with a "no task is too small" mentality and the ability to manage multiple competing priorities simultaneously.
• You are detail-oriented and organized, with experience managing budgets and operational workflows.
• You are authorized to work in the United States without restrictions. Please note that at this time, Everlaw is not sponsoring employment visas for this role.

Benefits

• The expected salary range for this role is between $142,000 - $165,000. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The role's compensation is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Find out more about our Benefits and Perks

Perks

• Work in Uptown Oakland, just steps from the BART line and walking distance to Lake Merritt
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Lunch provided in-office daily in addition to a wide variety of snacks and beverages in the office
• Allocated funds for departmental team building activities and company-wide out-of-the-box events 
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Take advantage of learning and career development opportunities 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-KV1
• #LI-Hybrid

Healthcare Front Desk Coordinator

Full Time | Monday–Friday, rotating Saturdays | Day Shift | Infusion Center-Based

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

About the Role

Verkada's Pricing & Commercial Operations team is looking for a new Associate to join our growing team. This high-impact and cross-functional role partners closely with Sales, Sales Ops, Finance, & Product to help develop and deliver the processes and frameworks around pricing strategy and execution. We are developing the Deal Desk to help accelerate revenue while delivering on margin targets for the business. This role & team has a broad mandate with widespread company and executive exposure.

What You'll Do

• Balance revenue vs. margin goals for the company across multiple products, channels, segments, and geographies
• Develop scalable processes and high performance teams to manage a variety of deal types, ranging from multi-million dollar deals with global companies to small / midsize deals
• Ensure our global sales teams can continue to move very quickly and customize solutions for their customers and partners
• Review discount approval requests and analyze competitive dynamics on a deal by deal basis to maximize gross margin
• Grow total revenue by monitoring success and engagement of sales incentives programs
• Drive independent projects to find revenue/margin opportunities, then build and scale them

What You Bring

• Minimum of 2 years of experience in a business oriented function
• Undergraduate degree in Economics, Finance, Engineering, or similar quantitative field
• Strong quantitative capabilities, ability to engage at portfolio and deal level
• Willingness to roll up your sleeves and dig into data
• Ability to collaborate with and influence Sales, Product Management, and Executive teams
• Experience selling or pricing enterprise products is a bonus

Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision, and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time
• Professional development stipend
• Fertility stipend 
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

About the Role

We are seeking a dedicated IT professional to join our San Mateo team. The ideal candidate will provide technical and operational support to employees in the San Mateo office while working with our HQ IT team to maintain high standards across the company. This role requires strong technical skills, a customer-centric approach and the ability to work in a fast-paced environment solving both technical and operational challenges.

The IT team is dedicated to delivering excellent customer service and helping our company grow. Our goal is to make work easier and more efficient for everyone by fixing problems, improving processes, and supporting the business with all its IT needs.

What You’ll Do

The ideal candidate should have both technical and operational experience, supporting a regional and diverse team in an IT support role. They should understand the daily aspects of IT operations in a fast-growing and dynamic company.

• Provide high level end user support
• Troubleshoot IT-related issues, including:
• Hardware
• Systems
• Networking
• Audio & Video
• Asset Management
• Administer a wide variety of SaaS applications, including provisioning, modifying, and removing access.
• Partner with business units and collaborate on IT-related projects.
• Communicate effectively across all levels of the organization.
• Support a global workforce by partnering with overseas team members, employees, and consultants
• Analyze existing IT processes, suggest improvements, and implement business processes where needed
• Take on responsibilities beyond this job description as the company grows

What You’ll Bring 

• Prior IT/helpdesk/customer service experience
• A 5-star customer service mindset
• Excellent verbal and written communication skills
• Strong teamwork and collaboration skills
• Familiarity with macOS, Windows, Linux, iOS, and Android devices
• Ability to administer Google Workspace (G-Suite)
• Experience working with SSO platforms (Okta, OneLogin, etc.)
• Capability to manage AV hardware and software, including Zoom and other video conferencing tools
• Familiarity with our technology stack, including:
• Jira, Okta, Slack, Salesforce, Zoom & Zoom Rooms, Kandji, Intune, VoIP telephony, among others
• Flexible work schedule— mornings, nights, and unexpected calls/messages may be required to ensure coverage

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Fertility Stipend 
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

About the Team

We are a small, dynamic team focused on building intelligent cloud-managed Intercom systems. Intercom is our second newest major product line and is off to the best start of any product in Verkada’s history. Our Intercom allows customers to receive calls from anywhere - at their desk or on their phone - with rich video and 2-way audio.  And we have a lot more to build.

We consider our team a startup within a startup, with a large amount of ownership and autonomy. We're looking for a strong engineering manager to come lead our growing team.

What You'll Do 

• As the lead for the Intercom team, you aren't just building features; you are scaling the backbone of a rapidly expanding product line, and defining the roadmap and strategy to help us capture customers in new markets
• While your primary focus is people and delivery, you will provide technical leadership through architecture reviews, ensuring our stack remains scalable as our customer base grows 10x, and be willing to roll up your sleeves to write code or prototype new features
• You will be responsible for the career growth of high-performing engineers. We value managers who can identify 'force multipliers' within their team and mentor the next generation of tech leads.
• Inspire your team to create highly polished and delightful user experiences, informed from your direct observation of our customer’s needs
• Work closely with Product and Design to shape our understanding of our customer’s needs and deliver solutions that provide meaningful value
• Collaborate with other engineering leaders to define, communicate, and execute on goals, priorities and process

What You Bring

• 2+ years experience managing, leading, and inspiring a team of engineers; including hiring, retaining, and managing performance.
• 5+ years of work experience in a software engineering roles, on a team focused on building great product experiences
• A 'Product-First' mindset. You care more about the user's problem than the specific technology used to solve it.
• Deep understanding of enterprise SaaS
• Experience with both backend and frontend
• Experience working in an agile software development environment
• Eye for design, product details, and polish
• Working knowledge of at least one server-side framework and one database system 
• Degree in Computer Science or related Engineering field

About the Role

Verkada's Pricing & Commercial Operations team is looking for a new Associate to join our growing team. This high-impact and cross-functional role partners closely with Sales, Sales Ops, Finance, & Product to help develop and deliver the processes and frameworks around pricing strategy and execution. We are developing the Deal Desk to help accelerate revenue while delivering on margin targets for the business. This role & team has a broad mandate with widespread company and executive exposure.

What You'll Do

• Balance revenue vs. margin goals for the company across multiple products, channels, segments, and geographies
• Develop scalable processes and high performance teams to manage a variety of deal types, ranging from multi-million dollar deals with global companies to small / midsize deals
• Ensure our global sales teams can continue to move very quickly and customize solutions for their customers and partners
• Review discount approval requests and analyze competitive dynamics on a deal by deal basis to maximize gross margin
• Grow total revenue by monitoring success and engagement of sales incentives programs
• Drive independent projects to find revenue/margin opportunities, then build and scale them

What You Bring

• Minimum of 2 years of experience in a business oriented function
• Undergraduate degree in Economics, Finance, Engineering, or similar quantitative field
• Strong quantitative capabilities, ability to engage at portfolio and deal level
• Willingness to roll up your sleeves and dig into data
• Ability to collaborate with and influence Sales, Product Management, and Executive teams
• Experience selling or pricing enterprise products is a bonus

Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision, and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time
• Professional development stipend
• Fertility stipend 
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

About the Role

iCapital is seeking a poised and personable Receptionist to serve as the welcoming face of the Greenwich, CT office. In this highly visible role, this individual will be the first point of contact for clients, guests, and team members. This role will help shape the first and lasting impression of iCapital, ensuring every visitor feels valued and well cared for from the moment they arrive. This position is a key member of the Workplace-Facilities team and will report directly to the Greenwich Office Manager. This individual will play a vital role in supporting the day-to-day operations of our office while contributing to a seamless and elevated workplace experience.

Responsibilities

• Greet and welcome visitors with warmth, professionalism, and discretion.
• Manage front desk operations including answering calls, handling inquiries, organizing mail, and coordinating deliveries.
• Maintain a pristine and inviting reception area and common spaces.
• Coordinate meeting room bookings and assist with events and meeting setups.
• Support workplace operations including office supply management, vendor coordination, and facilities requests.
• Assist with onboarding logistics for new hires.
• Provide administrative support to various departments as needed.
• Maintain and follow confidentiality and security protocols at all times.

Qualifications

• 2+ years of experience in a receptionist, front desk, or hospitality role, ideally in a high-end or corporate environment
• Impeccable communication and interpersonal skills
• A polished, professional demeanor with a customer-first mindset
• Strong organizational skills and attention to detail
• Able to multitask and remain calm under pressure
• Proficient in Microsoft Office Suite and familiar with workplace tools (e.g., Monday.com, Zoom, ticketing/visitor management systems)
• A proactive, can-do attitude and a passion for creating exceptional workplace experiences
• Able to work in person, Monday-Friday, 8:00 AM – 5:00 PM (times may fluctuate due to facility needs)

Benefits

The base salary range for this role is $65,000 to $70,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office 5 days a week.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About the Role

iCapital is looking to hire a Service Desk Analyst to join the Corporate Technology team. This role serves as the first point of contact for end users seeking technical assistance over the phone or via email. This individual will determine the best solution based on the issues and details provided by customers, creating value for clients that will help preserve the company’s reputation and business.

Responsibilities

• Serve as the first point of contact, providing Tier 1 end-user assistance for all technical support queries.
• Travel and support the Stamford, CT office for support gaps.
• Perform remote troubleshooting through diagnostic techniques.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Assist with all onboarding and new hire support.
• Record events, problems and their resolution in logs.
• Follow-up and update customer status and information.
• Relay feedback or suggestions by customers to the appropriate internal team.
• Participate in after-hours on call schedule.

Qualifications

• 1-3 years of recent end-user technical support experience  
• 1-3 years of experience of Microsoft cloud-related technologies (O365, OneDrive, Exchange)  
• 1-3 years of experience in desktop technologies (Windows, Mac OS, MS Office, Teams, Zoom)  
• Experience with FreshService and ServiceNow is a plus 
• Excellent written and verbal communication skills
• Strong time management and the ability to prioritize tasks
• Able to thrive in a fast-paced environment and work effectively under pressure  

Benefits

The base salary range for this role is $60,000 to $85,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

POSITION TITLE: Junior Instructor (IT Support & Data Center)

LOCATION:  Atlanta, Georgia

WHO WE’RE LOOKING FOR

Per Scholas is seeking a Junior Instructor (IT Support & Data Center) to become a member of our Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients’ and learners’ high expectations.

WHAT YOU’LL DO 

• Support instructor-led training that prepares learners for entry-level to mid-level careers in IT and Data Center . Responsibilities include daily instruction, assessment administration, attendance, one-on-one tutoring, daily evaluation and monitoring of individual learner progress, addressing learner violations with learners in a consistent manner, and more.
• Provide learners with access to relevant resources for outside learning on technologies and study aids relevant to the curriculum.
• Work closely with the team to identify learner needs, provide the necessary support, establish individualized plans for learner achievement, and participate in regular learner-status meetings.
• Maintain and update Salesforce and/or our LMS with learner grades, certification scores, and progress notes.
• Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials. 

WHAT YOU’LL BRING TO US

Instructional Skill Sets

• 1-3 years of teaching or training experience 
• Strong technical background; able to grasp and convey highly technical subject matter
• Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment.
• Strong communication skills

Required Skill Sets  

• Current A+ certification (1101-1102 Series or later)
• Proficient understanding of IT support , including hardware, software, and networking concepts.
• Familiarity with operating systems such as Windows, MacOS, and Linux.
• Familiarity with IT infrastructure technology (Servers, Enterprise Routers, Switches, Wireless controllers, Load Balancers) 
• Experience in troubleshooting common IT issues, including software installations, network configurations, and hardware malfunctions.
• Knowledge of IT security protocols and best practices.
• Ability to work with diverse IT tools and software like helpdesk ticketing systems, remote desktop tools, and hardware diagnostic utilities.
• Understanding of cloud computing platforms and services.
• Experience with mobile device management and troubleshooting.
• Familiarity with virtualization technologies.
• Knowledge of IT support and best practices and service level agreements (SLAs).
• Ability to stay updated with the rapidly evolving tech landscape.
• Understanding of network architectures, protocols, and troubleshooting.
• Proficiency with Cisco networking equipment and software.
• Familiarity with OSHA guidelines and NFPA 70E electrical safety standards.
• Ability to assess and mitigate potential hazards in IT environments.
• Understanding of data center infrastructure, including power and cooling systems.
• Knowledge of data center topology and operational best practices.
• Skills in server assembly, configuration, and maintenance.
• Experience with various server technologies and their applications.
• Ability to manage and troubleshoot system‑level issues.
• Understanding of cloud service models (IAAS, SAAS, PAAS).
• Familiarity with major cloud platforms like AWS, Azure, and Google Cloud.
• Skills in designing and maintaining virtual environments.
• Experience with Type 1 / bare metal virtualization software like VMware or Hyper‑V.
• Proficiency in using project management tools and methodologies.
• Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements.

Preferred Skill Sets

• Network+ Certification ( N10-007 or N10-008)  or Cisco equivalent ( CCNA)
• Experience with ITIL implementation in support of the Help Desk
• Experience using an SLA ticketing system with a customer/consumer service-driven approach
  • (ServiceNow preferred). 
• Experience in diagnosing, repairing, and maintaining various computer hardware, including desktops, laptops, and peripheral devices.
• Ability to install, configure, and troubleshoot operating systems like Windows, Linux, and macOS, including knowledge of file systems, drivers, and system optimization.
• Experience in setting up and managing both wired and wireless networks, with a deep understanding of IP addressing, subnets, routing, and network troubleshooting tools.
• Experience in configuring, troubleshooting, and securing mobile devices across various platforms, including Android and iOS.
• Experience in setting up and managing Windows Server environments and roles such as Active Directory, DHCP, and DNS.
• Experience in designing and implementing Group Policy to manage user environments, system settings, and software installations across an organization.
• Experience in understanding and managing server storage solutions, including RAID configurations and different disk types.
• Experience in implementing backup strategies on Windows Server and restoring data or system states when necessary.
• Experience with complex network configurations and enterprise‑level deployments.
• Certifications in IT safety and knowledge of data center practices and technologies.
• Experience with rack assembly and blade servers.
• Skills in designing and implementing cloud architecture solutions.
• Knowledge of structured cabling best practices.
• Ability to plan, execute, and monitor IT projects effectively.

Professional Qualifications 

• Bachelor's degree (or equivalent practical/industry experience)
• Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities 
• Excellent written communication, presentation, and customer service skills
• Solid understanding of business needs
• Strong evaluation and data management skills
• Prior knowledge or background in IT (if minimal, a desire and willingness to learn what’s needed) and a passion for technology is a plus

Personal Characteristics

• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
• You are data-driven, result-oriented, and a forward-looking catalyst for social change.
• You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently.
• You are a life-long learner.
• You are an effective communicator with strong oral and written skills. 
• You are tech-savvy and learn new tools quickly. 
• You are detail-oriented, with exceptional organizational management skills.
• You have strong public speaking and interpersonal skills. You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from various professional and cultural backgrounds.
• You are adept at managing your time and balancing multiple projects and tasks.
• You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.

Compensation 

For this role specifically, we are targeting a salary range of $52,000 - $57,000 where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.

#LI-Onsite

About the role

Syndio is transforming how companies understand and act on workplace equity — and as we launch new daily-use products into the market, the way we support customers needs to transform too. We're looking for a Senior Manager to define and own the vision for what customer support looks like in an agentic future: a lean, AI-native function that scales with product growth, stays close to customers, and serves as a high-signal feedback loop between users and engineering.

This is a rolling the sleeves builder role. You'll inherit a technically sharp, high-trust team and a clear mandate: architect a support function where intelligent AI agents handle the majority of interactions autonomously, human effort is reserved for what requires genuine judgment, and the gap between incoming ticket volume and resolved ticket volume is continuously closing — without proportional headcount growth.

You'll need to be as comfortable designing a multi-agent orchestration system as you are coaching a team member through a difficult customer conversation. The right person for this role sees agentic AI not as a tool to bolt onto existing processes, but as the foundation to build from.

What you'll own

Vision and strategy for agentic support. You'll define what the support function needs to look like as AI capabilities evolve — setting the architecture for how customer-facing agents, orchestration layers, and human escalation paths fit together. This isn't a roadmap you inherit; it's one you build and continuously refine as the technology and the product surface area change.

Customer-facing agent design and operations. You'll own the build-out of an AI-native support layer — designing the agents customers interact with, the knowledge bases that power them, the escalation logic that routes edge cases to humans, and the quality standards that govern all of it. You're not enabling a tool; you're designing a system.

Analytical rigor and business decision support. You'll own the metrics that matter: ticket inflow rates, autonomous resolution rates, escalation patterns, time-to-resolution, and the gap between incoming and resolved volume. You'll use this data to make and support business decisions — including when to deploy additional agent capacity, when to invest in knowledge base coverage, and where human support is still the right answer.

Team leadership and development. You'll manage, coach, and grow a team that operates at the intersection of technical investigation, customer empathy, and engineering partnership. You'll own performance development, create clarity on roles and expectations, and build a culture where people do their best work.

Agentic bug triage and resolution. You'll formalize how AI agents are used in the bug investigation and resolution workflow — defining which categories of issues are in scope for agent-assisted diagnosis, establishing human review gates, and working with engineering to make the workflow fast and safe.

Cross-functional partnership. Support sits at the center of the product feedback loop. You'll maintain strong working relationships with Engineering, Customer Success, and Product — ensuring that patterns in support data flow into sprint planning and that escalations move quickly when they need to.

Scaling for product growth. With multiple products launching in 2026, you'll own the readiness plan — ensuring agents, processes, and the team are prepared for a significant increase in ticket volume from daily-use products with larger, more diverse user bases.

What we're looking for

A vision for the agentic future of support. You have a clear, informed point of view on where AI-native support is heading — and the experience to back it up. You've thought deeply about multi-agent systems, orchestration, customer-facing agents, and where the human layer belongs in all of it.

Technical fluency. You don't need to be an engineer, but you need to be credible in technical conversations. You're comfortable reading logs, understanding how a web application works end to end, and forming a clear hypothesis about what's broken and why. Experience with observability tooling, agent orchestration platforms, or workflow systems is a strong plus.

AI and automation depth. You've built or operated AI-assisted support workflows with real production usage. You think natively about leverage points — where agents compound, where they break down, and how to design for both.

Analytical capability. You're fluent in support metrics and know how to build the instrumentation to track what matters. You can look at inflow vs. resolution trends and translate them into business recommendations with confidence.

Customer empathy and communication. You understand that every ticket represents a real person with a real problem. You set the standard for how your team and your agents communicate with customers — clearly, honestly, and with genuine care for their experience.

Operational rigor. You know how to design a workflow, measure what matters, and iterate. You've built support processes that scale — not just documented the ones that exist.

People leadership. You've managed high-performing teams and know how to develop ICs who are already excellent. You give feedback directly and create an environment where people grow.

Experience

• 8+ years in technical support, engineering operations, or a related function
• 2+ years managing people
• Demonstrated experience building or scaling support operations at a SaaS company
• Hands-on experience designing or operating AI-assisted support workflows, customer-facing agents, or multi-agent orchestration systems
• Hands-on experience with Zendesk or a comparable enterprise support platform at an operational or administrative level
• Experience working closely with engineering teams and contributing to cross-functional processes like sprint planning or incident review

What success looks like in year one

By the end of your first year, you've articulated and begun executing a clear multi-year vision for AI-native support. Customer-facing agents are handling the majority of L1 tickets autonomously. Agent-assisted workflows have materially shortened bug resolution cycles. You're tracking inflow and resolution rates with enough precision to make confident capacity recommendations. And the team is operating as a strategic function — not a help desk — with ticket volume growing and manual effort not growing with it.

• 💰 Competitive Compensation. For this role our base salary is targeted at $158-185k USD.
• Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. 
• 🏆  Syndio Equity. So you can share in Syndio’s success.
• 🏝  Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, parental leave, and voting leave. 
• 🩺  Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents.
• 🏥  Life Insurance & Disability. Syndio covers the full premium.
• 🏦 401(k). To help you save for your future
• 📍 Remote-First within the following approved East Coast states: CT, DC, FL, GA, MD, MA, NJ, NY, OH, PA, RI, SC, VT, and VA #LI-Remote 

Interview overview

Below you'll find an outline of the interview plan for our Senior Manager, Applications Support position. Please note that while this is what we expect the process to look like, we may ask you for supplemental information or require an additional step before making a final decision.

1. Recruiter Screen - 25min
2. Hiring Manager - 30min
3. Loop - Three 30-45 min video calls with departmental peers and cross-functional team members - 2hrs max
4. Final Interview - Engineering Leader - 30min

Overview

The EE/SW Integration Manager at the OEM level owns system-level & sub-system-level electrical and software integration strategy, execution, and release readiness across multiple vehicle programs. The EE/SW Integration Sr. Manager is responsible for ensuring that all electrical and software systems deliver the intended vehicle-level functional performance. This role goes beyond architecture compliance and focuses on feature behavior, timing performance, system robustness, drivability impact, and cross-domain interaction quality. The position owns system-level validation and readiness of how the vehicle behaves under real-world conditions, including transient events, edge cases, environmental stress, and feature concurrency. Work directly with MSTs, software engineers, systems engineers, validation teams, and suppliers to ensure robust delivery.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Roles and Responsibilities

• Overview of the roles and responsibilities are listed below for reference (scope to be adjusted further along the program development based on need).
• Own L2 system + sub-system integration of all domain controllers and distributed ECUs into the vehicle E/E architecture.
• Own L2 Test infrastructure HW/SW builds, model builds to drive HIL, SIL, MIL implementation frameworks for automation toolchain, test and release.
• Own Software Integration & Validation per vehicle software maturity, performance and release gates and approve vehicle integration builds (per milestones).
• Ensure alignment to OEM-defined zonal or domain-based architectures.
• Validation responsible for network topology, gateway routing strategies, signal database integrity (DBC, ARXML), bandwidth utilization and bus loading.
• Validate and manage vehicle communication across CAN / CAN-FD, LIN, Automotive Ethernet (100/1000BASE-T1), FlexRay network framework.
• Validate and release bootloader compatibility, flashing strategy, partitioning strategy (AUTOSAR Classic/Adaptive), Memory and CPU utilization budgets.
• Coordinate integration across Powertrain / Electrification (BMS, inverter, charging), Body & Comfort, ADAS / AD compute platforms, Infotainment & Connectivity, Central Compute / Zonal Controllers.
• Validate that system behavior meets system requirement specifications (SRS) under nominal conditions, boundary conditions, fault injection scenarios, high bus load scenarios, low voltage and cold crank conditions.
• Ensure feature-level integration synchronization, power mode management, Wake-up/sleep strategy robustness.
• Own system-level regression test planning, drive root cause analysis of cross-domain issues and help support integration war-room activities during DV/PV builds.
• Release and validate functional KPIs such as defect leakage rate, integration maturity index, build stability metrics, bus load margins, SW flash success rate etc.
• Validate wake-up/sleep strategies across ECUs, ensure no unintended current draw or parasitic drain and correct power state transitions during vehicle power cycles, start/stop/sleep, OTA updates/events.
• Validate UDS/DoIP response timing, diagnostic sessions do not degrade functional performance, DTC accuracy and freeze frame integrity and robustness.
• Leadership Competencies:
  • Strong system-level thinking, technical arbitration capability
  • Structured problem solving
  • Program milestone ownership, ability to operate in high-pressure launch environments
  • Build and mentor new engineers & teams from ground-up

Location & Travel Expectations:

• This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Master’s degree in electrical engineering, Computer Engineering, Computer Science, or a related field with 10+ years of experience.
• Strong understanding of vehicle E/E architecture and ECU-level software stacks, automotive communication protocols (CAN, LIN, FlexRay, Ethernet), UDS diagnostics (ISO 14229) and diagnostic communication tools.
• Expert knowledge of Jira, GitHub/GitLab, Jenkins, and Artifactory. ALM/PLM Proficiency in Siemens Polarion, IBM DOORS Next Gen, or PTC Windchill.
• Strong understanding, development and verification of plant and control models in MATLAB/Simulink for execution in hardware in the loop test environment, dSpace control desk and automation desk.
• Strong understanding of 1st principles in Engineering, result/solution oriented.
• Familiarity with SW for embedded systems, EE systems and architecture
• Familiarity with A2B, CAN, Automotive Ethernet, LIN, LVDS communication protocols and Vehicle Network tools, such as CANalyzer, CANoe, etc.
• Expertise with complex problem solving, data analysis, access/interpret/drive results with extended teams.
• Knowledge of Automotive design and development process, system requirements, and general engineering best practices.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $160,000.00 - $192,500.00

Internal leveling code: M7

We're looking for an experienced Sr. Manager to help build out and manage end-to-end execution of complex deals and streamlined approval processes within our Americas and Enterprise business segment. You will guide and establish a deal strategy, invent and simplify deal process and workflow, and get your hands dirty as a subject matter expert providing outstanding customer service and thought leadership to Account Executives, Customer Success Managers, line of business managers and other stakeholders across the go-to-market organization. You will provide agreement structuring and guidance and prepare tailored contractual packages for customers. You will contribute to scalability and efficiency gains in internal processes that impact the overall customer experience and contribute to the company’s overall Sales and Customer Success strategy.

What You'll Do:

• Serve as a strategic and tactical business partner to the sales organization and support functions to facilitate deal composition and approvals, including exception escalation and management, historical account overview, pre-sales objection handling, and account management support
• Make quantitative and qualitative recommendations to executive management on deal structures and approvals
• Serve as a subject matter expert to ensure timely and accurate deal execution throughout the sales cycle, including evaluating discounts and approval policies and all revenue recognition rules adherence. 
• Serve as the deal’s internal quarterback, working to resolve open items related to terms and condition issues that impact our stakeholders, and topics related to order processing and management
• Optimize and manage a continuous deal pipeline by ensuring Sales follows Deal Desk guidelines and continuously revise Deal Desk processes to streamline the sales experience
• Develop a holistic understanding of the various components of Motive’s business and be able to apply the multidisciplinary thinking to all your analysis and execution

What We're Looking For:

• 5+ years of Deal Desk/operations experience in high-growth technology companies in go-to-market functions like sales, marketing, customer success, and operations
• Experience working with Enterprise and various segments across a sales organization 
• Expert in Salesforce required; experience in Tableau a plus
• Strong Communicator. Exceptional verbal and written communication, interpersonal, teamwork, and customer service skills. 
• Able to work in ambiguous environments under tight and unpredictable timelines
• Ability to navigate through large companies and build and nurture relationships with all kinds of leaders and teams
• Ability to work with a Pacific Time (PT) overlap, with a strong preference for candidates residing in the PT time zone.

Overview

Instacart’s IT organization empowers every employee to work securely, reliably, and at scale. We’re looking for a Senior Corporate Engineer II to own and evolve our security-critical workforce platforms, including our Okta identity platform, device trust program, and office networks across San Francisco, New York City, and Toronto. Your work will directly impact every Instacart employee and partner by ensuring seamless, safe access to the tools we rely on every day.

You’ll collaborate closely with Security Engineering, Enterprise Applications, Workplace, Compliance, and our Help Desk teams to ship automation, harden our posture, and raise operational reliability. This is a hands-on role in a fast-paced, ever-changing environment—ideal for someone who thrives in ambiguity, rolls up their sleeves to solve complex problems, and brings sound architectural judgment to high-stakes systems.

We are a dynamic team that loves tackling unique scenarios while building solutions that are scalable and secure. The role is remote-friendly within North America, with a preference for candidates in the Pacific Time Zone and the San Francisco Bay Area. Occasional travel to Instacart offices may be required (up to 10%).

About the Job

• Own the architecture, security, and day-to-day operations of our enterprise Okta tenant, including delivery of Okta Identity Governance (OIG), lifecycle management, SCIM provisioning, SSO integrations (SAML/OIDC), MFA, risk-based policies, and device trust.
• Design and maintain Infrastructure-as-Code for identity and access using Terraform, building reusable modules, guardrails, and automated workflows integrated with HRIS and ITSM systems to achieve least-privilege and timely provisioning/deprovisioning.
• Architect, operate, and continuously improve Instacart’s office network infrastructure (firewalls, routing/switching, wireless) across SF, NYC, and Toronto; drive zero-trust segmentation, observability, capacity planning, and vendor/partner management.
• Lead and participate in incident response for identity and network events, drive rapid mitigation and root-cause analysis, and implement durable remediations through post-incident reviews and change management.
• Standardize and execute certificate and key lifecycles for SAML/TLS across SaaS applications; eliminate manual toil with scripting and robust runbooks that increase reliability and auditability.
• Partner with Security and Compliance to meet controls and audit needs (e.g., access reviews, evidence collection), improve access risk management, and unlock license savings via automated revocation and right-sizing.
• Mentor teammates, elevate documentation and operational excellence, and help shape the roadmap by prioritizing high-impact work in a rapidly evolving environment.

About You

Minimum Qualifications

• 7+ years of experience in corporate IT engineering or a related field with a focus on identity and access management (IAM) and enterprise networking.
• 3+ years of hands-on administration of Okta in production (1,000+ users), including SSO integrations (SAML/OIDC), SCIM provisioning, MFA, and policy design.
• 2+ years implementing identity governance and automation using Okta Workflows, Okta Identity Governance (OIG), or an equivalent IGA platform.
• Proficiency with Infrastructure-as-Code and automation: Terraform (required) and at least one scripting language (Python, Bash, or PowerShell).
• Demonstrated experience planning and executing certificate rotations and key management for SAML/TLS across multiple SaaS applications.
• Hands-on experience operating and troubleshooting office network infrastructure (switching, routing, wireless, firewalls) and VPN/zero-trust access using technologies such as Cisco/Meraki, Aruba, and Palo Alto.
• Proven track record leading critical incidents and executing structured change management, including authoring runbooks and conducting post-incident reviews.
• Working knowledge of endpoint management and device trust (e.g., Jamf, Kandji, Intune) and integrating device posture into access controls.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.

Preferred Qualifications

• Okta certifications (Administrator, Professional, or Consultant) and/or networking/security certifications (e.g., CCNP, PCNSE).
• Experience building Git-based CI/CD pipelines for identity and network automation (e.g., GitHub Actions, CircleCI) and implementing policy-as-code.
• Familiarity with compliance frameworks and audits (SOX, SOC 2, ISO 27001) and hands-on experience running access reviews and evidence collection.
• Experience administering Google Workspace and/or Microsoft 365 identity and security configurations at scale.
• Exposure to secrets management and PKI (e.g., HashiCorp Vault, AWS KMS) and log/monitoring platforms (e.g., Datadog, Splunk).
• Strong cross-functional communication skills and experience leading complex, multi-stakeholder projects from scoping through delivery.

#LI-Remote

Overview

Instacart’s IT organization empowers every employee to work securely, reliably, and at scale. We’re looking for a Senior Corporate Engineer II to own and evolve our security-critical workforce platforms, including our Okta identity platform, device trust program, and office networks across San Francisco, New York City, and Toronto. Your work will directly impact every Instacart employee and partner by ensuring seamless, safe access to the tools we rely on every day.

You’ll collaborate closely with Security Engineering, Enterprise Applications, Workplace, Compliance, and our Help Desk teams to ship automation, harden our posture, and raise operational reliability. This is a hands-on role in a fast-paced, ever-changing environment—ideal for someone who thrives in ambiguity, rolls up their sleeves to solve complex problems, and brings sound architectural judgment to high-stakes systems.

We are a dynamic team that loves tackling unique scenarios while building solutions that are scalable and secure. The role is remote-friendly within North America, with a preference for candidates in the Pacific Time Zone and the San Francisco Bay Area. Occasional travel to Instacart offices may be required (up to 10%).

About the Job

• Own the architecture, security, and day-to-day operations of our enterprise Okta tenant, including delivery of Okta Identity Governance (OIG), lifecycle management, SCIM provisioning, SSO integrations (SAML/OIDC), MFA, risk-based policies, and device trust.
• Design and maintain Infrastructure-as-Code for identity and access using Terraform, building reusable modules, guardrails, and automated workflows integrated with HRIS and ITSM systems to achieve least-privilege and timely provisioning/deprovisioning.
• Architect, operate, and continuously improve Instacart’s office network infrastructure (firewalls, routing/switching, wireless) across SF, NYC, and Toronto; drive zero-trust segmentation, observability, capacity planning, and vendor/partner management.
• Lead and participate in incident response for identity and network events, drive rapid mitigation and root-cause analysis, and implement durable remediations through post-incident reviews and change management.
• Standardize and execute certificate and key lifecycles for SAML/TLS across SaaS applications; eliminate manual toil with scripting and robust runbooks that increase reliability and auditability.
• Partner with Security and Compliance to meet controls and audit needs (e.g., access reviews, evidence collection), improve access risk management, and unlock license savings via automated revocation and right-sizing.
• Mentor teammates, elevate documentation and operational excellence, and help shape the roadmap by prioritizing high-impact work in a rapidly evolving environment.

About You

Minimum Qualifications

• 7+ years of experience in corporate IT engineering or a related field with a focus on identity and access management (IAM) and enterprise networking.
• 3+ years of hands-on administration of Okta in production (1,000+ users), including SSO integrations (SAML/OIDC), SCIM provisioning, MFA, and policy design.
• 2+ years implementing identity governance and automation using Okta Workflows, Okta Identity Governance (OIG), or an equivalent IGA platform.
• Proficiency with Infrastructure-as-Code and automation: Terraform (required) and at least one scripting language (Python, Bash, or PowerShell).
• Demonstrated experience planning and executing certificate rotations and key management for SAML/TLS across multiple SaaS applications.
• Hands-on experience operating and troubleshooting office network infrastructure (switching, routing, wireless, firewalls) and VPN/zero-trust access using technologies such as Cisco/Meraki, Aruba, and Palo Alto.
• Proven track record leading critical incidents and executing structured change management, including authoring runbooks and conducting post-incident reviews.
• Working knowledge of endpoint management and device trust (e.g., Jamf, Kandji, Intune) and integrating device posture into access controls.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.

Preferred Qualifications

• Okta certifications (Administrator, Professional, or Consultant) and/or networking/security certifications (e.g., CCNP, PCNSE).
• Experience building Git-based CI/CD pipelines for identity and network automation (e.g., GitHub Actions, CircleCI) and implementing policy-as-code.
• Familiarity with compliance frameworks and audits (SOX, SOC 2, ISO 27001) and hands-on experience running access reviews and evidence collection.
• Experience administering Google Workspace and/or Microsoft 365 identity and security configurations at scale.
• Exposure to secrets management and PKI (e.g., HashiCorp Vault, AWS KMS) and log/monitoring platforms (e.g., Datadog, Splunk).
• Strong cross-functional communication skills and experience leading complex, multi-stakeholder projects from scoping through delivery.

#LI-Remote

Description:

The Information Security Risk Analyst is the operational engine of the internal risk program. While the Senior IRM Analyst and Risk Director define the strategic roadmap, the Analyst ensures the daily execution of that strategy. They are responsible for the "production line" of risk assessment: taking raw signals from the business, processing them through the established methodology, and outputting actionable risk decisions (Remediation or Acceptance).

The ultimate objective of this role is Reduction of Uncertainty. By managing the program effectively, the IRM Analyst ensures that MongoDB’s leadership has a clear, quantified view of the top risks facing the enterprise. They transform the Risk Register from a static spreadsheet into a dynamic governance tool that drives accountability.

The IRM Analyst must not be afraid to be in the trenches with the Engineering and Product teams. They are the primary face of the "Risk Intake Process," guiding stakeholders through the methodology. They are the gatekeeper of quality, ensuring that no risk enters the register until it has been properly scoped and quantified.

Responsibilities:

Risk Identification & Assessment

• Execute risk assessments under senior guidance - perform scoping, inherent risk scoring, control assessment, and residual risk calculation using established methodology
• Conduct risk identification intake, manage the flow of requests from Jira Service Desk and the Issue Intake Tracker, review incoming submissions against entry criteria, assign Risk IDs, and replicate validated risks into the Risk Register
• Act as the Triage Officer for incoming risk submissions, determine whether submissions represent strategic risks, operational issues, or duplicates. Filter noise to focus the team on signals
• Develop risk scenarios for in-scope assets by working with asset owners and risk owners , identify threat communities, threat events, and impact categories
• Draft Risk Assessment Memos that tell a cohesive story from risk statement to risk rating to actionable recommendation. Progressively build toward independently authored memos that require minimal review notes
• Monitor and flag emerging risk signals , including AI-related risks (model integrity, data poisoning, shadow AI, third-party AI dependencies) , and escalate with documented analysis for integration into the risk framework

Control Identification, Mapping & Assessment

• Identify and document controls that mitigate assessed risks , map controls to specific risk scenarios and applicable framework requirements (NIST SP 800-53, ISO 27001, SOC 2)
• Assess the design adequacy of controls , evaluate whether each control is appropriately designed to address the risk it is mapped to, and document findings with supporting rationale
• Assess the operating effectiveness of controls , collect and evaluate evidence to determine whether controls are functioning as designed over the assessment period, and document results
• Document control gaps and support remediation tracking , maintain clear records of where controls are missing, partially effective, or require compensating controls. Track remediation progress
• Maintain control-to-framework mappings to ensure risk assessment outputs directly support audit and certification evidence packages (FedRAMP, SOC 2, ISO 27001, PCI-DSS)

Risk Categorization & Governance

• Apply the established risk taxonomy and categorization methodology consistently across all assessed risks
• Process risk acceptance requests in Jira , validate completeness, ensure documented context and stakeholder sign-off, confirm time-bound conditions, and flag concerns to the Senior lead
• Maintain the Risk Register, risk inventory, and supporting trackers with obsessive attention to data integrity, no missing dates, undefined owners, or stale entries. A Risk Register with governance gaps is a program failure

Reporting & Stakeholder Engagement

• Contribute to KRI data collection and dashboard inputs , support accurate, timely reporting that feeds executive risk dashboards and governance forum materials
• Engage directly with technical stakeholders (engineering, product, infrastructure teams) during risk assessments , ask informed questions, gather evidence, and document findings
• Progressively build the technical fluency to lead stakeholder conversations independently , develop working proficiency in cloud-native architectures, SaaS security models, and common technical controls (IAM, encryption, network segmentation, logging/monitoring)
• Translate technical findings into clear, business-relevant risk language in all written work products

Policy, Process & Governance Hygiene

• Support drafting and maintaining risk procedures, guidelines, and assessment templates across the IRM program scope
• Execute governance hygiene , data quality, tracker maintenance, workflow adherence, evidence organization, and documentation standards
• Manage the risk assessment pipeline in Jira, create and maintain workflows, dashboards, and use JQL to track the assessment ticket lifecycle

Requirements:

Experience & Education:

• 3–5 years of experience in Information Security, Governance, Risk, and Compliance (GRC), or Enterprise Risk Management
• Experience performing risk assessments — including risk identification, inherent/residual risk scoring, and documentation of findings
• Experience identifying, documenting, and evaluating controls — including assessment of design adequacy and operating effectiveness
• Strong working knowledge of NIST CSF, NIST SP 800-30/39/53, and ISO/IEC 27005 — ability to use these frameworks as a library of controls and risk guidance
• Advanced proficiency in Excel/Google Sheets (pivot tables, VLOOKUP, complex formulas) for risk data analysis and reporting
• Jira proficiency — managing projects, creating workflows and dashboards, and using JQL
• Ability to write clear, concise, and defensible Risk Assessment Memos
• Obsessive attention to detail regarding data integrity and documentation quality
• Foundational understanding of cloud-native architectures and common technical controls (IAM, encryption, logging/monitoring, network segmentation) — with a commitment to building deeper technical fluency
• Awareness of AI risk concepts and willingness to develop expertise in emerging AI risk and regulatory landscape
• A strong track record of collaborating effectively across teams and levels
• Bachelor's degree in Cybersecurity, Information Systems, Business Administration, or a related field
• Certifications: At least, one of the following certifications is required - CRISC, CISM, CISSP, or CISA

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273425625

Description
DSA Inc. is seeking a qualified Graduate Training Information Management System (G/TIMS) Service Desk Support Representative at Joint Base McGuire Dix Lakehurst (JBMDL), NJ.  The selected candidate will join DSA's G/TIMS Air Mobility Command (AMC) support team; the team supports G/TIMS users of the Mobility Air Forces (MAF) for AMC. Responsibilities of this position include supporting local G/TIMS users at JBMDL, provide subject matter expertise to the on-site technical team and assist with activities supporting AMC users. Position requires weekend and nighttime hours (estimate <10% time)

Required Qualifications

• G/TIMS operational experience
• Worked as either Military Aircrew or other Ops Experience in one of the Major Commands (MAJCOM): AMC, AETC, ACC or similar Service e.g. Marines, Army, Navy
• Service Desk experience (customer contact experience)
• Current Knowledge of Air Force Network environments
• Security + CE certification

Clearance Required

• Must hold at hire and maintain an active DoD Secret Clearance

Desired Qualifications

• Subject Matter Expertise in G/TIMS modules and AMC application configurations
• Knowledgeable with loading and configuring G/TIMS client application on user workstations (ClickOnce or .msi on client)
• Experience in deploying software releases, upgrades and patches
• Experience performing software testing of the G/TIMS system

Key Responsibilities

• Provide Tier 1 product support for G/TIMS users
• Provide timely response to resolve user requests via in-person, email, phone or other methods
• Train users in current or upcoming new functionality, and assist on-site team with activities that resolve user issues (i.e. troubleshooting software)
• Gather help desk metrics and reports
• Attend/provide briefing content and respond to requests for subject matter expertise from local team, other service desk representatives and AMC customer
• Track and respond to user issues with both functional and common service applications, scheduling functions, and provide information for the effective use of G/TIMS capabilities
• Responsible for initial entry and updating of work tickets (in Redmine)

#DSA209

#LI-JE1

Job Overview

We are seeking a reliable, detail-oriented Systems Administrator I to join our Tactical Systems (TS) team full-time. This onsite role in Huntsville, AL is responsible for delivering Tier 1 technical support, maintaining IT asset accountability, and supporting daily IT operations within a highly controlled, compliance-driven environment. This position operates within a CMMC-aligned framework and requires strict adherence to security policies, access controls, and standardized processes. The ideal candidate is disciplined, processoriented, and comfortable working with users at all levels of the organization—including frequent interaction with senior and executive leadership. The role requires professionalism, discretion, and the ability to create positive, efficient support experiences for time-sensitive, high-visibility stakeholders.

Essential Functions

• Tier 1 Technical Support
  • Serve as first-line support for IT issues across TS-supported systems and users.
  • Troubleshoot end-user issues including hardware, operating systems, connectivity, peripherals, and standard enterprise applications.
  • Escalate issues to Tier 2/3 teams with clear, complete documentation and defined troubleshooting steps.
  • Provide professional, responsive support to users at all levels, including Directors, VPs, and C-suite leadership, ensuring interactions are handled with urgency, discretion, and polish.
  • Support urgent or high-impact executive-facing requests while upholding process and compliance requirements.
• Asset & Inventory Accountability
  • Maintain strict control and tracking of IT assets in accordance with company and compliance requirements.
  • Ensure accurate documentation of assigned equipment and asset status.
  • Support asset lifecycle tracking, including redeployment and retirement, in coordination with established processes.
• Process & Compliance Adherence
  • Operate within a CMMC-aligned environment, following all security and access control policies.
  • Utilize approved workflows and ticketing systems (e.g., Zendesk) for all work performed.
  • Ensure all actions are documented, traceable, and compliant with internal standards.
  • Do not deviate from established processes or implement unauthorized solutions.
• Documentation & Operational Support
  • Document all work performed in the ticketing system with clarity, accuracy, and consistency.
  • Follow established IT operational procedures and escalation paths.
  • Identify gaps in processes and provide feedback for continuous improvement.
  • Maintain consistent, proactive communication with stakeholders, including executive users, to ensure transparency and confidence in IT operations.
• Perform other duties as required.

Standard Essential Functions

• Regular and reliable attendance on a full time basis [or in accordance with posted schedule].
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.
• Embodies AEVEX’s cultural values and aligns daily actions with department goals and company culture.

Qualifications and Competencies

• Strong troubleshooting skills across hardware, OS, and standard enterprise user issues
• Professional communication skills, with the ability to confidently and tactfully support executive level users in high-visibility situations
• Ability to operate within structured, compliance-driven environments with minimal deviation
• Familiarity with asset management and inventory control processes preferred
• Demonstrated a High level of customer service in a help desk/support role
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Demonstrated ability to learn new technologies quickly.

Education / Certifications

• A bachelor's degree in Information Technology, Computer Science, or a related field is preferred or equivalent experience.

Experience

• 1+ years of experience in system administration, with a focus on Active Directory and network infrastructure.
• Basic experience supporting Windows operating systems in a managed environment
• Experience working within a ticketing system (Zendesk or similar)
• Prior Tier 1 IT support or help desk experience in a regulated or enterprise environment preferred
• Exposure to multi-site IT support models preferred
• Experience working in environments with strict security or compliance requirements (CMMC, NIST, etc.) preferred
• Experience providing direct or indirect support to senior leadership, executive staff, or other high priority stakeholders preferred

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is:

• Frequently required to sit, and to reach to use computers and other office equipment
• Frequently required repetitive movements of wrists, hands, and/or fingers
• Occasionally required to lift up to 25 pounds

For the purpose of this summary, occasionally is used to represent up to 1/3 of the time given to the work day, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time.

Security Clearance

• Ability to obtain/maintain a Secret DoD clearance, U.S. Citizenship required.

Disclaimer:

AEVEX Aerospace is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

Reporting to the Vice President of Revenue Operations, you will lead, define, and oversee the execution of all aspects of the Global Commercial Strategy organization. This includes setting global policy and governance for deal review, ensuring accuracy, business, operational, and SLA compliance, and driving optimal global deal structure and pricing response. You are a recognized thought leader and subject matter expert in enterprise infrastructure software deals, including both subscription and consumption models. You will be a key strategic business partner to the entire Global Field Organization and Executive Leadership team.

In this role, you will be the final escalation point for complex, high-value global deal exceptions and strategic structuring issues. This role will define the financial governance for global deals and the linkage to the overall financial targets and KPI’s of Couchbase. Strong negotiation experience and executive presence will be critical to manage global field teams, internal stakeholders, and the largest customer negotiations. Cross-functional leadership will be important as this role is at the intersection of numerous global functions. Your ability to communicate across all levels, from sales reps up to our Board of Directors, will be an essential skill required for this role. You must be an initiative-taking self-starter who thrives in a fast-paced global environment.

Responsibilities

• Define and implement global deal strategy, governance, and practices to ensure consistency and maximize revenue and margin.
• Deep understanding of cloud-based software & services delivery (i.e., Software-as-a-Service and Platform-as-a-Service SaaS) including pricing, consumption models, and the impact of usage patterns on total cost of ownership (TCO).
• Lead the articulation of the financial outcome of deals and how this aligns with the company’s strategic goals at an executive level.
• Lead the development of global pricing models, commercial offerings, and deal structuring methodologies, providing executive-level guidance to all regional teams.
• Direct Global deal reviews with Sales/Sales Leadership to drive high-value, Account-Level strategy on pricing/deal structuring.
• Lead and mentor a global team of IC’s and Managers, fostering a high-performance culture and ensuring succession planning.
• Act as the primary executive liaison working with Sales, Field Operations, Finance, and Legal throughout the global contract process, providing strategic assistance to ensure proper processing, including contract red line review and negotiations.
• Effectively resolve and champion complex questions arising between internal processes and global customer needs.
• Define the strategy for improving and enhancing cross-functional processes to ensure a smoother, easier, and frictionless global selling experience.

Qualifications

• Proven track record of leading and managing global teams and organizations.
• Extensive experience defining commercial strategy and governance for complex global deal structuring, including large Enterprise License Agreements, specifically in subscription and consumption models.
• 12+ years of progressive experience working in Enterprise software / SaaS industry with a significant portion in a Deal Desk or Finance leadership role.
• Extensive experience with Salesforce and CPQ is a must.
• Experience leading the review of customer contracts and setting standards for contract language drafting.
• Master’s Degree or MBA preferred, with deep financial acumen.

Healthcare Front Desk Coordinator

Full Time | Monday–Friday | 8:30 - 5pm | Infusion Center-Based

Locations - Palm Harbor

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

FT Front Desk Coordinator | Kansas City Market
Location(s): Overland Park | Must be flexible to support market needs, locations may be subject to change.
Full-Time | Monday - Friday | Rotating Saturdays | Day Shift

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

FT Front Desk Coordinator | North Bay Area Market
Location(s): Mill Valley Infusion Center 
Full-Time | Monday - Friday, rotating Saturdays | 7:30 AM - 4:30 PM

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

Join IVX Health as an IT Support Technician / Help Desk!

Are you passionate about providing technical support and ensuring smooth IT operations? IVX Health is seeking an IT Support Technician to assist with troubleshooting, system maintenance, and end-user support. This role is vital in keeping our hardware, software, and network infrastructure running efficiently while helping to improve IT security and compliance.

This is a hybrid role based in Brentwood, TN, offering an opportunity to work in a fast-paced healthcare environment and support mission-critical IT functions.

What You Will Do

• Technical Support & Troubleshooting – Provide hands-on technical support, diagnosing and resolving hardware, software, and network issues.
• System Maintenance & Upgrades – Install, configure, and maintain computers, operating systems, and applications to ensure system reliability.
• IT Administration – Assist with user account management, access control, IT inventory tracking, and system documentation.
• Network Support – Troubleshoot network connectivity issues, assist in the setup and maintenance of network equipment, and ensure network security.
• User Support & Training – Set up and configure workstations for new employees, provide user training, and create IT support documentation.
• Security & Compliance – Enforce IT security best practices, ensure HIPAA compliance, and assist in security policy implementation.
• Assist with Help Desk Operations – Provide second and third-level technical support to resolve escalated IT issues.
• Perform Additional Duties – Support IT and business initiatives as assigned.

What We Are Looking For

• Technical Proficiency – Strong understanding of computer systems, software, and troubleshooting methodologies.
• Networking Knowledge – Basic understanding of IP addressing, routing, DNS, and firewall management.
• Customer Service Skills – Excellent interpersonal skills and ability to assist employees at all technical proficiency levels.
• Security & Compliance Awareness – Knowledge of IT security best practices, data protection measures, and regulatory requirements (e.g., HIPAA, GDPR).
• Problem-Solving & Adaptability – Ability to quickly diagnose IT issues, prioritize tasks, and manage multiple support requests.
• Commitment to Continuous Learning – Willingness to stay updated on emerging technologies, IT security trends, and infrastructure advancements.

Required Certification, Education and Experience

• Education – High School Diploma or GED required.
• Preferred Degree – Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• Experience – Minimum 1 – 2 years of experience in technical support, help desk, or IT technician roles.
• Security & Compliance Knowledge – Understanding of IT security principles, data protection measures, and HIPAA/GDPR compliance.

Why Join IVX Health

• Hybrid work flexibility with a collaborative and innovative work environment
• Opportunity to make a direct impact at a fast growing healthcare organization
• Competitive compensation and benefits

FT Front Desk Coordinator | Austin Market
Location(s): Pflugerville Infusion Center
Full-Time | Monday - Friday | 8:00 AM - 5:00 PM 

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

FT Front Desk Coordinator | South Bay Area Market
Location(s): Fremont Infusion Center
Full-Time | Monday - Friday + rotating Saturdays | 7:30 AM - 4:30 PM

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

FT Front Desk Coordinator | San Antonio Market
Location(s): Stone Oak + Alamo Heights 
Full-Time | Monday - Friday + 1 Saturday | 8:00 AM - 5:00 PM 

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

FT Front Desk Coordinator | Houston Market
Location(s): Cypress Infusion Center
Full-Time | Monday - Friday | 8:00 AM - 5:00 PM 

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

Healthcare Front Desk Coordinator

Full Time | Monday–Friday | 8am - 5pm | Infusion Center-Based

Primarily based in the Morristown clinic, but will support Knoxville and Tri-Cities

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

FT Front Desk Coordinator | Houston Market
Location(s): The Woodlands Infusion Center in Shenandoah, TX 
Full-Time | Monday - Friday | 8:00 AM - 5:00 PM 

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

Healthcare Front Desk Coordinator

Full Time | Monday–Friday | 8am - 4pm | Infusion Center-Based

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

Overview:

We are building the next generation of our SaaS platform, and we need someone to own the quality architecture that makes it all trustworthy. As a Principal Technology Architect - QA, you will design the systems, standards, and governance that raise the bar for quality across every product segment we ship.

We are an AI-first organization. You will put that into practice by bringing AI-driven testing, intelligent automation, and modern quality tooling into the way our teams work every day. This is a hands-on architecture role, not a policy desk. You will build test frameworks, design quality gates, set reliability targets, and create the shared infrastructure that teams actually adopt because it makes their lives easier.  You will work closely with engineering leadership to connect quality strategy to business outcomes. When you recommend a change, people across the org will listen, because your technical credibility and track record back it up.  You will also mentor engineers, shape how we hire for quality mindset, and help grow the next generation of technical leaders on our teams.  If you get excited about solving hard problems at scale, rethinking how quality works in a modern SaaS org, and leaving things better than you found them, we would love to talk.

What you will do:

• Set the quality architecture direction for the org: design quality gates, define reliability targets, and choose the testing infrastructure that all product segments build on.
• Build and maintain a governance model for quality practices so that standards, processes, and tooling are adopted consistently across engineering teams.
• Design and deliver scalable test automation frameworks that teams can adopt and extend to improve coverage, speed, and confidence in every release.
• Bring AI into quality engineering: evaluate and roll out AI-driven test generation, intelligent test selection, defect prediction, and automated monitoring.
• Own the performance and resilience strategy: set performance budgets, define monitoring standards, and create disaster recovery and incident response frameworks.
• Partner with product and engineering leaders to balance release velocity with system health, making sure teams can ship fast without cutting corners on quality.
• Evaluate and introduce new tools, patterns, and practices that keep our quality approach current as the platform and industry evolve.
• Mentor engineers across teams, raise the bar on how we hire for quality mindset, and contribute to engineering maturity across the organization.
• Represent Precisely externally as a thought leader in quality engineering through talks, writing, or industry engagement.

What we are looking for:

Required:

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Equivalent work experience is accepted in place of a degree. An advanced degree is a plus.
• Experience: 15+ years of progressive experience in software quality engineering, test architecture, or related technical leadership roles, with demonstrated org-wide architecture leadership
• Quality architecture: Deep expertise in test automation frameworks, CI/CD pipeline design, quality gate implementation, and testing strategies for large-scale SaaS platforms.
• AI: Hands-on experience applying AI to quality workflows (e.g. AI-driven test generation, intelligent test selection, or automated defect detection)
• Leadership: Track record of driving adoption of technical standards across multiple teams or product areas, including working with leaders who do not report to you
• Travel is required: Yes – Approximately 10%

AI Skills/Knowledge:

• Comfortable using generative AI tools (e.g. GitHub Copilot, Claude Code, or custom LLM integrations) to accelerate day-to-day quality workflows such as test generation, defect triage, and root-cause analysis.
• Able to critically evaluate AI-generated outputs and set guardrails so that AI-produced test artifacts meet reliability, security, and compliance standards.
• Experience evaluating and integrating AI-powered quality tools (e.g. autonomous testing platforms, AI-based test maintenance, predictive analytics for defect detection) into org-wide workflows.
• Open to continuously adopting new AI capabilities as they emerge and excited to shape how the org integrates them into quality practices.

Preferred Skills:

• Experience defining and scaling quality practices across multiple product segments in a large SaaS or cloud-native organization.
• Familiarity with contract testing, chaos engineering, or advanced reliability practices (SLOs/SLIs, error budgets).
• Bonus points for experience establishing quality centers of excellence or community-of-practice models across engineering organizations.
• Exposure to security testing practices, compliance frameworks, or regulated industry quality standards.
• Experience with observability and monitoring platforms (Datadog, Splunk, Grafana, PagerDuty) at an architectural level.
• Track record of representing an organization externally through conference talks, published writing, or industry working groups in quality engineering.

#LI-SR1

This position is 100% remote anywhere in the US

Overview:

We are building the next generation of our SaaS platform, and we need someone to own the quality architecture that makes it all trustworthy. As a Principal Technology Architect - QA, you will design the systems, standards, and governance that raise the bar for quality across every product segment we ship.

We are an AI-first organization. You will put that into practice by bringing AI-driven testing, intelligent automation, and modern quality tooling into the way our teams work every day. This is a hands-on architecture role, not a policy desk. You will build test frameworks, design quality gates, set reliability targets, and create the shared infrastructure that teams actually adopt because it makes their lives easier.  You will work closely with engineering leadership to connect quality strategy to business outcomes. When you recommend a change, people across the org will listen, because your technical credibility and track record back it up.  You will also mentor engineers, shape how we hire for quality mindset, and help grow the next generation of technical leaders on our teams.  If you get excited about solving hard problems at scale, rethinking how quality works in a modern SaaS org, and leaving things better than you found them, we would love to talk.

What you will do:

• Set the quality architecture direction for the org: design quality gates, define reliability targets, and choose the testing infrastructure that all product segments build on.
• Build and maintain a governance model for quality practices so that standards, processes, and tooling are adopted consistently across engineering teams.
• Design and deliver scalable test automation frameworks that teams can adopt and extend to improve coverage, speed, and confidence in every release.
• Bring AI into quality engineering: evaluate and roll out AI-driven test generation, intelligent test selection, defect prediction, and automated monitoring.
• Own the performance and resilience strategy: set performance budgets, define monitoring standards, and create disaster recovery and incident response frameworks.
• Partner with product and engineering leaders to balance release velocity with system health, making sure teams can ship fast without cutting corners on quality.
• Evaluate and introduce new tools, patterns, and practices that keep our quality approach current as the platform and industry evolve.
• Mentor engineers across teams, raise the bar on how we hire for quality mindset, and contribute to engineering maturity across the organization.
• Represent Precisely externally as a thought leader in quality engineering through talks, writing, or industry engagement.

What we are looking for:

Required:

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Equivalent work experience is accepted in place of a degree. An advanced degree is a plus.
• Experience: 15+ years of progressive experience in software quality engineering, test architecture, or related technical leadership roles, with demonstrated org-wide architecture leadership
• Quality architecture: Deep expertise in test automation frameworks, CI/CD pipeline design, quality gate implementation, and testing strategies for large-scale SaaS platforms.
• AI: Hands-on experience applying AI to quality workflows (e.g. AI-driven test generation, intelligent test selection, or automated defect detection)
• Leadership: Track record of driving adoption of technical standards across multiple teams or product areas, including working with leaders who do not report to you
• Travel is required: Yes – Approximately 10%

AI Skills/Knowledge:

• Comfortable using generative AI tools (e.g. GitHub Copilot, Claude Code, or custom LLM integrations) to accelerate day-to-day quality workflows such as test generation, defect triage, and root-cause analysis.
• Able to critically evaluate AI-generated outputs and set guardrails so that AI-produced test artifacts meet reliability, security, and compliance standards.
• Experience evaluating and integrating AI-powered quality tools (e.g. autonomous testing platforms, AI-based test maintenance, predictive analytics for defect detection) into org-wide workflows.
• Open to continuously adopting new AI capabilities as they emerge and excited to shape how the org integrates them into quality practices.

Preferred Skills:

• Experience defining and scaling quality practices across multiple product segments in a large SaaS or cloud-native organization.
• Familiarity with contract testing, chaos engineering, or advanced reliability practices (SLOs/SLIs, error budgets).
• Bonus points for experience establishing quality centers of excellence or community-of-practice models across engineering organizations.
• Exposure to security testing practices, compliance frameworks, or regulated industry quality standards.
• Experience with observability and monitoring platforms (Datadog, Splunk, Grafana, PagerDuty) at an architectural level.
• Track record of representing an organization externally through conference talks, published writing, or industry working groups in quality engineering.

#LI-SR1

Overview:

We are building the next generation of our SaaS platform, and we need someone to own the quality architecture that makes it all trustworthy. As a Principal Technology Architect - QA, you will design the systems, standards, and governance that raise the bar for quality across every product segment we ship.

We are an AI-first organization. You will put that into practice by bringing AI-driven testing, intelligent automation, and modern quality tooling into the way our teams work every day. This is a hands-on architecture role, not a policy desk. You will build test frameworks, design quality gates, set reliability targets, and create the shared infrastructure that teams actually adopt because it makes their lives easier.  You will work closely with engineering leadership to connect quality strategy to business outcomes. When you recommend a change, people across the org will listen, because your technical credibility and track record back it up.  You will also mentor engineers, shape how we hire for quality mindset, and help grow the next generation of technical leaders on our teams.  If you get excited about solving hard problems at scale, rethinking how quality works in a modern SaaS org, and leaving things better than you found them, we would love to talk.

What you will do:

• Set the quality architecture direction for the org: design quality gates, define reliability targets, and choose the testing infrastructure that all product segments build on.
• Build and maintain a governance model for quality practices so that standards, processes, and tooling are adopted consistently across engineering teams.
• Design and deliver scalable test automation frameworks that teams can adopt and extend to improve coverage, speed, and confidence in every release.
• Bring AI into quality engineering: evaluate and roll out AI-driven test generation, intelligent test selection, defect prediction, and automated monitoring.
• Own the performance and resilience strategy: set performance budgets, define monitoring standards, and create disaster recovery and incident response frameworks.
• Partner with product and engineering leaders to balance release velocity with system health, making sure teams can ship fast without cutting corners on quality.
• Evaluate and introduce new tools, patterns, and practices that keep our quality approach current as the platform and industry evolve.
• Mentor engineers across teams, raise the bar on how we hire for quality mindset, and contribute to engineering maturity across the organization.
• Represent Precisely externally as a thought leader in quality engineering through talks, writing, or industry engagement.

What we are looking for:

Required:

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Equivalent work experience is accepted in place of a degree. An advanced degree is a plus.
• Experience: 15+ years of progressive experience in software quality engineering, test architecture, or related technical leadership roles, with demonstrated org-wide architecture leadership
• Quality architecture: Deep expertise in test automation frameworks, CI/CD pipeline design, quality gate implementation, and testing strategies for large-scale SaaS platforms.
• AI: Hands-on experience applying AI to quality workflows (e.g. AI-driven test generation, intelligent test selection, or automated defect detection)
• Leadership: Track record of driving adoption of technical standards across multiple teams or product areas, including working with leaders who do not report to you
• Travel is required: Yes – Approximately 10%

AI Skills/Knowledge:

• Comfortable using generative AI tools (e.g. GitHub Copilot, Claude Code, or custom LLM integrations) to accelerate day-to-day quality workflows such as test generation, defect triage, and root-cause analysis.
• Able to critically evaluate AI-generated outputs and set guardrails so that AI-produced test artifacts meet reliability, security, and compliance standards.
• Experience evaluating and integrating AI-powered quality tools (e.g. autonomous testing platforms, AI-based test maintenance, predictive analytics for defect detection) into org-wide workflows.
• Open to continuously adopting new AI capabilities as they emerge and excited to shape how the org integrates them into quality practices.

Preferred Skills:

• Experience defining and scaling quality practices across multiple product segments in a large SaaS or cloud-native organization.
• Familiarity with contract testing, chaos engineering, or advanced reliability practices (SLOs/SLIs, error budgets).
• Bonus points for experience establishing quality centers of excellence or community-of-practice models across engineering organizations.
• Exposure to security testing practices, compliance frameworks, or regulated industry quality standards.
• Experience with observability and monitoring platforms (Datadog, Splunk, Grafana, PagerDuty) at an architectural level.
• Track record of representing an organization externally through conference talks, published writing, or industry working groups in quality engineering.

#LI-SR1

Overview:

We are building the next generation of our SaaS platform, and we need someone to own the quality architecture that makes it all trustworthy. As a Principal Technology Architect - QA, you will design the systems, standards, and governance that raise the bar for quality across every product segment we ship.

We are an AI-first organization. You will put that into practice by bringing AI-driven testing, intelligent automation, and modern quality tooling into the way our teams work every day. This is a hands-on architecture role, not a policy desk. You will build test frameworks, design quality gates, set reliability targets, and create the shared infrastructure that teams actually adopt because it makes their lives easier.  You will work closely with engineering leadership to connect quality strategy to business outcomes. When you recommend a change, people across the org will listen, because your technical credibility and track record back it up.  You will also mentor engineers, shape how we hire for quality mindset, and help grow the next generation of technical leaders on our teams.  If you get excited about solving hard problems at scale, rethinking how quality works in a modern SaaS org, and leaving things better than you found them, we would love to talk.

What you will do:

• Set the quality architecture direction for the org: design quality gates, define reliability targets, and choose the testing infrastructure that all product segments build on.
• Build and maintain a governance model for quality practices so that standards, processes, and tooling are adopted consistently across engineering teams.
• Design and deliver scalable test automation frameworks that teams can adopt and extend to improve coverage, speed, and confidence in every release.
• Bring AI into quality engineering: evaluate and roll out AI-driven test generation, intelligent test selection, defect prediction, and automated monitoring.
• Own the performance and resilience strategy: set performance budgets, define monitoring standards, and create disaster recovery and incident response frameworks.
• Partner with product and engineering leaders to balance release velocity with system health, making sure teams can ship fast without cutting corners on quality.
• Evaluate and introduce new tools, patterns, and practices that keep our quality approach current as the platform and industry evolve.
• Mentor engineers across teams, raise the bar on how we hire for quality mindset, and contribute to engineering maturity across the organization.
• Represent Precisely externally as a thought leader in quality engineering through talks, writing, or industry engagement.

What we are looking for:

Required:

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Equivalent work experience is accepted in place of a degree. An advanced degree is a plus.
• Experience: 15+ years of progressive experience in software quality engineering, test architecture, or related technical leadership roles, with demonstrated org-wide architecture leadership
• Quality architecture: Deep expertise in test automation frameworks, CI/CD pipeline design, quality gate implementation, and testing strategies for large-scale SaaS platforms.
• AI: Hands-on experience applying AI to quality workflows (e.g. AI-driven test generation, intelligent test selection, or automated defect detection)
• Leadership: Track record of driving adoption of technical standards across multiple teams or product areas, including working with leaders who do not report to you
• Travel is required: Yes – Approximately 10%

AI Skills/Knowledge:

• Comfortable using generative AI tools (e.g. GitHub Copilot, Claude Code, or custom LLM integrations) to accelerate day-to-day quality workflows such as test generation, defect triage, and root-cause analysis.
• Able to critically evaluate AI-generated outputs and set guardrails so that AI-produced test artifacts meet reliability, security, and compliance standards.
• Experience evaluating and integrating AI-powered quality tools (e.g. autonomous testing platforms, AI-based test maintenance, predictive analytics for defect detection) into org-wide workflows.
• Open to continuously adopting new AI capabilities as they emerge and excited to shape how the org integrates them into quality practices.

Preferred Skills:

• Experience defining and scaling quality practices across multiple product segments in a large SaaS or cloud-native organization.
• Familiarity with contract testing, chaos engineering, or advanced reliability practices (SLOs/SLIs, error budgets).
• Bonus points for experience establishing quality centers of excellence or community-of-practice models across engineering organizations.
• Exposure to security testing practices, compliance frameworks, or regulated industry quality standards.
• Experience with observability and monitoring platforms (Datadog, Splunk, Grafana, PagerDuty) at an architectural level.
• Track record of representing an organization externally through conference talks, published writing, or industry working groups in quality engineering.

#LI-SR1

Nozomi Networks is seeking a highly autonomous, strategic, and detail oriented Deal Desk Analyst to support our growing team. This role is critical to enabling effective pricing governance, non standard deal management, and approval execution, while ensuring close collaboration across Sales, Sales Operations, Finance, Legal, Channel, and Operations.

This role acts as the operational backbone between Sales, Finance, Legal, Accounting, and Sales Operations to ensure deals are structured correctly, approved efficiently, documented accurately, and compliant with internal policies.

The ideal candidate brings strong analytical judgment and business acumen, with the ability to influence deal strategy while maintaining policy compliance, margin discipline, and operational efficiency. If you thrive in a fast paced, high growth environment and enjoy making commercially grounded recommendations that directly impact the business, this role offers meaningful scope and visibility.

In this role you will:

Deal Desk Case Management & Approvals

• Manage Deal Desk cases for non‑standard requests, ensuring accurate intake, documentation, review, and progression through the approval lifecycle
• Ensure all required commercial approvals are obtained prior to customer‑facing release (pricing, terms, exceptions).
• Assist sales on securing approvals by helping them present the opportunities on Executive Deal review Calls.
• Ensure deal justification, pricing rationale, approvals, and contractual deviations are clearly captured within Salesforce for audit and downstream teams.
• Drive case hygiene, DD SLA adherence, and status visibility for Sales and leadership

CPQ Discounting; Reporting & Pricing Analysis

• Review and validate Salesforce CPQ quotes for discounting accuracy, compliance, and alignment with approved pricing frameworks.
• Perform discounting analysis against standard price lists, margin thresholds, and approval matrices.
• Identify pricing risks, margin erosion, and non‑compliant discount structures before proposals are released externally.
• Support structured pricing motions such as:
  • Enterprise & Volume Agreements (ELA / EPA)
  • Multi‑year deals and price holds
  • Renewal discounts and downsell scenarios
• Maintain accurate deal and case data, supporting reporting on discount trends, approval outcomes, and deal performance

Cross‑Functional Enablement & Support

• Train and support sales teams on Deal Desk processes, case submission requirements, tools, and policies related to non‑standard quoting and concessions
• Collaborate with cross‑functional stakeholders to align on deal strategy, clarify available options, and support informed, data‑driven decision‑making.
• Support Legal by translating commercial constructs into clear, executable deal structures.

Process Optimization & Scale

• Support special projects related to pricing, governance, and Deal Desk process improvements as needed
• Identify opportunities to reduce manual effort, eliminate redundant approvals, and improve cycle time.
• Support documentation of best practices, approval flows, and deal support playbooks.
• Contribute to automation initiatives using Salesforce capabilities and AI/LLM tools where applicable.

To be successful in this opportunity, you will have:

• Proven Deal Desk or Commercial Operations experience supporting large, complex enterprise deals in a tech or SaaS environment.
• Strong hands‑on experience with Salesforce, particularly:
  • Case management for deal support
  • Commercial Nonstandards review and Deal lifecycle tracking
• Advanced experience with Salesforce CPQ (Kugamon/Kimble or equivalent) including price rules, discounts, and approvals.
• Strong understanding of:
  • Discounting structures and margin controls
  • Enterprise licensing and purchasing models (ELA, volume, token‑based)
  • Commercial non‑standards within MSAs, MSLA, SOWs, EULAs
• Advanced Excel skills for deal analysis, modeling, and scenario evaluation (experience leveraging Copilot/AI tools strongly preferred).
• Comfortable working in a fast‑paced, quarter‑end driven environment with flexibility in working hours supporting multiple timezones.
• Bachelor’s or Master’s degree in Finance, Accounting, Economics, or related discipline preferred.

Nozomi Networks is committed to fair and equitable compensation practices. The base pay scale for this position is $89,000 - $110,000. This is the range the company reasonably and in good faith expects to pay for the position taking into account factors including job-related knowledge, skillset, experience, education and training, certifications, and other relevant business factors. Applications outside the range are welcome to apply.

Additional Compensation and Benefits: The company also offers a wide range of competitive benefits, including medical, dental, vision, life insurance, and disability insurance for eligible employees.  The successful candidate may also be eligible to participate in the company’s equity program and/or variable bonus program, subject to the rules governing such programs.

In addition, eligible employees are able to enroll in a 401(k) plan along with the employer matching program. Nozomi Networks also offers eligible employees flexible paid time off, paid holidays and paid parental leave.

#LI-AF1
#LI-Remote

As we expand our product portfolio and global presence, our IT department is hiring a IT Operations Engineer to support the needs of global end users and departments while helping to implement IT solutions that enable the company’s growth. You’ll interact daily with end users and support the evolving needs of a fast-growing organization.

If this sounds like you, read on. You could be the next “Nozomier”!

In this role you will:

• Identify persistent issues and recurring failures in the environment, and drive them to resolution by collaborating with the appropriate IT team members and/or business application owners.
• Provide advanced technical assistance with computer hardware and software, supporting end users via phone, in person, or remotely across a globally distributed workforce.
• Execute the new hire onboarding process flawlessly, continuously improving it to enhance the overall new hire experience. Similarly, ensure offboarding is completed accurately and on time.
• Test and implement tools that enable efficient deployment and support of end-user technology, improving user experience and productivity.
• Prioritize ongoing tasks effectively and proactively communicate roadblocks (e.g., external dependencies, approvals, scope changes) to senior management.
• Write clear, concise, and accurate Helpdesk Standard Operating Procedures (SOPs) and maintain up-to-date IT knowledge base articles, documentation, and end-user guides.
• Assist with MDM policy administration, software deployment, and support for macOS and Windows laptops.
• Support the deployment and maintenance of a range of Microsoft technologies, including but not limited to Entra ID, Microsoft 365, and Copilot.
• Provide support for VoIP phones and conference room AV systems (SIP/PSTN, microphones, cameras, and general connectivity issues).
• Handle laptop imaging, patching, and mobile device management (iOS/Android) support.
• Prioritize IT requests based on impact and urgency, and engage with all levels of the organization to resolve issues promptly.
• Partner with other IT team members to implement technology projects, services, and automation tools, following established processes and measuring effectiveness.
• Manage endpoint/laptop physical inventory and ensure that the electronic Asset/CMDB database remains accurate and up to date.
• Communicate effectively and professionally with end users, customers, vendors, and other IT personnel.
• Maintain physical and logical security accounts for assigned systems.
• Monitor and resolve incidents related to systems, networks (e.g., VPN), and security.
• This role does require coming onsite regularly into our HQ located in San Francisco.

 To be successful in this opportunity, you will have:

• Proven experience of relevant IT support experience as a senior desktop engineer or systems administrator in a fast-paced environment.
• Strong prioritization, troubleshooting, and critical thinking skills are essential.
• Proficiency with mobile device management solutions (e.g., Jamf, Kandji, and/or Intune).
• Proven experience supporting macOS environments.
• Familiarity with Microsoft Entra ID (formerly Azure AD), Microsoft 365, and Windows.
• Experience with endpoint security tools (antivirus, antimalware, anti-phishing, DLP agents) and backup solutions.
• Strong customer service orientation and attention to detail, providing a “white-glove” support experience.
• Enjoys problem-solving and working in a dynamic, fast-changing environment.
• Experience with IT ticketing systems (e.g., Freshservice, ManageEngine, ServiceNow, or similar).
• Knowledge of ITIL Service Desk best practices (ITIL v4 Foundation certification is a plus).
• Experience working in a regulated environment with strong confidentiality and data privacy standards.
• Good understanding of and adherence to InfoSec guidelines and principles.

Nozomi Networks is committed to fair and equitable compensation practices. The base pay scale for this position is $80,380 to $93,420. This is the range the company reasonably and in good faith expects to pay for the position taking into account factors including job-related knowledge, skillset, experience, education and training, certifications, and other relevant business factors. Applications outside the range are welcome to apply.

Additional Compensation and Benefits: The company also offers a wide range of competitive benefits, including medical, dental, vision, life insurance, and disability insurance for eligible employees.  The successful candidate may also be eligible to participate in the company’s equity program and/or variable bonus program, subject to the rules governing such programs.

In addition, eligible employees are able to enroll in a 401(k) plan along with the employer matching program. Nozomi Networks also offers eligible employees flexible paid time off, paid holidays and paid parental leave.

#LI-AF1

#LI-Onsite

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE

We are looking for an ambitious trader with a proven track record of success in all aspects of programmatic campaign management, from trafficking and optimization to strategic guidance. As both a strategic leader and a hands-on trader, you will own media decision-making to ensure the success of your campaign portfolio. This is a senior media execution role that requires close collaboration with other supporting traders and Client Success teams. In addition to making in-platform optimizations, you will provide strategic direction to various internal teams and participate in client conversations when media expertise is needed.

The ideal candidate combines trading expertise, analytical acuity, and strong communication skills to consistently exceed campaign goals and help stakeholders understand how media drives business outcomes. You will have significant autonomy and support to help you thrive at Zeta. Depending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco, Miami) or remote. 

Responsibilities:

• Deploy and optimize DSP budgets across programmatic channels, delivering market-leading performance for your campaign portfolio.
• Oversee a team of traders to drive performance, accuracy, and accountability at scale.
• Partner with Client Success and Analytics teams to align client needs with our media approach.
• Ensure minimal errors in tagging, targeting, and pacing.
• Consistently exceed campaign objectives while identifying margin expansion opportunities.
• Provide clear optimization notes and forward-looking guidance to internal and client partners.
• Master internal systems and tools for order management and internal communications.

Requirements:

• 5+ years of hands-on experience with a major DSP, such as Xandr, DV360, The Trade Desk, Viant, Yahoo, or Amazon DSP
• Management experience in a programmatic media role
• Knowledge of CM360, rich media vendors, site pixels, and web debugging tools
• Understanding of media metrics and KPIs such as CPM/dCPM/CPA/CPCV/CPLPV and attention
• Demonstrated track record of effectively optimizing to goals
• Deep knowledge of auction mechanics, supply, and the broader programmatic ecosystem
• Demonstrated analytical ability and an extreme attention to detail
• High proficiency in MS Excel

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $110,000 - $140,000, depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

#LI-MR1

#LI-Remote

About the Role

The Express Desk is looking for a general assignment reporter who can deliver on major breaking news stories in the West Coast and the Pacific region, as well as the delightful, viral stories that are the desk's hallmark. This sprawling, dynamic region is home to tens of millions of people, major industries and military facilities that cover East Asia, making it fertile ground for a reporter with wide-ranging curiosity and a high news metabolism.

You will explore regional topics including affordability, homelessness and extreme weather like earthquakes, tsunamis and wildfires, and trending stories that appeal to a broad U.S. and international audience.

You will work night or weekend shifts as news demands, with the expectation of developing, reporting and writing multiple stories per week or otherwise contributing to major reporting efforts across the newsroom, including live coverage. This role will suit someone who has a deep knowledge of California or Hawaii, can build relationships across departments and time zones and is a nimble self-starter who can tackle many topics.

This is a permanent position and the standard work schedule is five days a week, including at least one weekend day.

Responsibilities:

• Report on major breaking news stories and collaborate with colleagues in different departments and time zones to ensure seamless coverage
• Follow events and trends to identify news and feature stories and broader areas worthy of coverage in the Pacific region
• Experiment with storytelling and new formats
• Stay updated on audience strategies to reach new readers across platforms
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.
• You will report to an Express editor.

Basic Qualifications:

• 5+ years' experience at a journalism or media company or other relevant organization
• Deep knowledge of and sources in California or Hawaii
• Professional experience reporting on major breaking news with an established track record of writing clearly and accurately
• The ability to work fast on deadline, handle evolving storylines and write about new topics with authority
• Clear, straightforward writing with a high standard of usage, grammar and evocative language
• Proven ability to work collaboratively as part of a team and share credit with colleagues
• An established track record of news reporting, writing clearly and with style, and with a grasp of New York Times style guidelines

Preferred Qualifications:

• Demonstrated creativity in identifying and developing news features with a strong appeal to digital readers
• Familiar with a variety of story forms, including insightful live updates, takeaways that summarize complex events, explainers off the news, tick-tocks, timelines and more
• A desire to learn new tools and formats — and an interest in shaping them for the future
• A reader-focused outlook that seeks to serve the interests of curious digital audiences
• An interest in driving the evolution of news coverage in the digital age, imagining new ways to tell stories and solving problems collaboratively
• Fluency with multiple languages

This position is represented by the NewsGuild of NY.

REQ-020058

Nox Group of Companies is seeking an IT Coordinator to join our growing team in Phoenix, Arizona!  

This position coordinates assets and requests for the IT department. This relates to all technology, including workstations, servers, printers, networks, cell phones, desk phones, and vendor-specific hardware and software. The role also implements internal systems and assists IT team members with requests. This position will help Nox Group and its companies grow.

Responsibilities

• Entering devices into the system
• Audit device list for accuracy
• QA device setups
• Ensure IT Requests are moving and the device pickup pile is accurate
• Monitor Shipping for devices
• Ensuring Backlog of devices are accurate
• User Setup
• Separations
• Monitor the ticketing system for stale tickets
• System documentation of maintenance and upgrades.
• Communicate with users as required: keep them informed of incident progress.
• Document maintenance for all computer systems and network infrastructure.
• Review documentation and ensure it meets enterprise standards.
• Review inventory for out-of-date/spec devices

Qualifications

• Detail oriented
• Ability to work in a team and communicate effectively.
• Business awareness: specific knowledge of the users and how IT relates to their department strategy and goals.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: the ability to match resources to technical issues appropriately.
• Provide service awareness of all organizations' critical IT services for which support is provided.
• Self-motivated with the ability to work in a fast-moving environment.
• Office 365

Education/Certifications

Safety Level
This is a safety sensitive position, and all applicable policies including drug test and background check will apply.

• The inherent responsibilities of your role may include physical working conditions. In order to safely and successfully perform job duties you must be able to:  
  • Potentially lift up to 50 pounds 
  • Potentially need to do repeated pushing, pulling, carrying, reaching (or working above shoulder), walking, standing, sitting, stooping, kneeling, bending, and climbing  
  • Potentially operate a motor vehicle, crane, tractor, etc.  
• We reserve the right to continually monitor your ability to safely and successfully complete these inherent physical responsibilities and take action as deemed appropriate in accordance to the Americans with Disability Act (ADA)

#NXCLIND1

The Position: 

OPSWAT is now searching for Tier 2 Technical Support Engineer to join our Customer Support team. The role focuses on diagnosing and resolving complex technical issues and escalated issues from tier 1 support and ensuring customer satisfaction through timely responses. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and “doing what it takes,” to contribute to OPSWAT’s quick growth.

Responsibilities:

• Handle complex technical issues and escalated ones from tier 1 support via phone, case system, and chat.
• Provide advanced troubleshooting and support for OPSWAT solutions via log analysis, system diagnostics, network configurations.
• Conduct remote sessions with customers.
• Reproduce customer issues in lab environments and validate solutions and bug fixes.
• Evaluate the complexity of issues and escalate to tier 3 support.
• Collaborate with Tier 1 and Tier 3 support well.
• Work closely with technically oriented customers (typical customers are engineers and IT personnel).
• Provide status updates to customers, adhering to SLA and commitments.
• Maintain clear and professional communication to ensure positive customer experience and CSAT
• Contribute to the KBs creation and updates for customer’s self-service.
• Mentor L1 support and contributes to support process improvement.
• Get involved in professional delivery services.
• Get involved in other side projects and operations per request.

Minimum requirements:

• A good foundation of basic networking concepts.
• Basic knowledge of Linux, with an interest in expanding the knowledge.
• Ability to think logically, analyze logs and troubleshoot computer software and IT related issues.
• Troubleshooting SCADA communications issues
• Hands-on understanding of major DevOps tools: Docker, Kubernetes (GCP GKE), CI/CD tools, Terraform, Ansible, Monitoring & Logging Tools (Zipkin, Sentry, Prometheus, ELK stack).
• Strong spoken and written English.
• Excellent communication and interpersonal skills.
• A proven customer-oriented attitude.
• Strong team collaboration abilities and organizational skills.
• At least 2-4 years of Experience in providing customer support of technical software products or a technical helpdesk environment or a related field.

 Nice to have

• Bachelor’s degree in computer science (CS), or technical discipline, or equivalent experience.
• Experience working with offshore teams. 
• Familiarity with computer programing.
• Technical familiarity with Mac OS.
• Cybersecurity domain experience, including file security, device security, network security, etc.
• Network integration skillsets (e.g. Cisco, Dell-EMC, Juniper, Aruba, Ruckus, Meraki, Aerohive, Extreme, etc).
• Certifications/Training: Relevant SCADA or PLC OEM certifications.
• Experience in Control System Design, PLC Programming, & SCADA Development
• Experience in Cloud Based Services (e.g. AWS, GCP).
• Experience working on Linux based infrastructure.
• Experience working with scripting languages such as bash script, PowerShell, and Python.
• Configuration and management of databases such as MySQL, Mongo.

About the Job

<sup>The Supply Chain Compliance Project Manager builds and maintains the compliance infrastructure that allows our supply chain to operate in a defense environment. This role translates complex regulatory requirements—FAR/DFARS, ITAR, export controls, and customer flow-downs—into clear, executable processes that withstand internal audits, customer scrutiny, and government review.

You'll own compliance workstreams from identification through remediation—conducting gap assessments, mapping compliance touchpoints across procurement and manufacturing workflows, developing compliant processes and documentation standards, and driving accountability through implementation. This isn't a policy writing role. You'll work directly with Procurement, Quality, Program Management, and Operations teams to ensure compliance is embedded into how we actually work, not just how we say we work.

The Compliance Analyst partners with Supply Chain leadership, Legal, Contracts, and cross-functional stakeholders to transform regulatory obligations into documented, auditable, and repeatable business processes. You'll build the systems that prove compliance—including compliance matrices, control documentation, training materials, and audit readiness packages.

This role requires someone who is methodical, detail-oriented, and persistent about closing gaps. You need to understand that compliance without consistent execution is just paperwork, and you should be comfortable translating regulatory language into operational guidance that people can actually follow.</sup>

What You’ll Do

• Develop, document, and maintain supply chain compliance processes and standard work that translate regulatory requirements into executable workflows.
• Translate regulatory and contractual requirements into clear, actionable workflows.
• Support audit readiness by ensuring documentation, traceability, and evidence are complete and accessible.
• Identify process gaps, inconsistencies, or control weaknesses and drive corrective actions to closure.
• Partner with Procurement, Quality, Manufacturing, and Engineering to embed compliant processes into daily operations.
• Track compliance issues and corrective actions, ensuring timely and thorough resolution.
• Support internal reviews, customer audits, and government assessments (e.g., DCMA, CPSR readiness).
• Maintain process documentation, desk guides, and training materials to improve consistency across teams.
• Analyze data and workflows to identify trends, risks, and improvement opportunities.
• Help establish repeatable operating rhythms and mechanisms that reinforce compliance.

Required Qualifications

• Bachelor’s degree in Supply Chain, Business, Engineering, or a related field.
• 4+ years of experience in supply chain, procurement, operations, compliance, or a related function.
• Experience documenting processes, procedures, or controls in a structured environment.
• Strong attention to detail and ability to maintain high-quality documentation.
• Ability to identify gaps and drive issues through to resolution.
• Strong written and verbal communication skills.
• Ability to operate independently and manage multiple priorities in a fast-paced environment.
• Must be a U.S. Person due to required access to U.S. export controlled information or facilities.

Preferred Qualifications

• Experience in aerospace, defense, or another regulated industry.
• Familiarity with FAR/DFARS or related compliance frameworks.
• Experience supporting audits, CPSR readiness, or internal compliance reviews.
• Experience with ERP/MRP systems and supply chain data flows.
• Experience working with supplier documentation, traceability, or material compliance.

What Success Looks Like

• Processes are clearly documented, adopted, and consistently followed.
• Audit readiness improves through strong documentation and evidence.
• Compliance gaps are identified early and fully resolved.
• Teams execute with greater consistency and less ambiguity.