$150,000 - $225,000
Full-time / Onsite (5 days/week)

About the Role

Join Mochi Health as Senior Product Designer and help us create intuitive, user-friendly experiences that make healthcare more accessible and effective. You’ll work closely with our product and engineering teams to design interfaces that are both beautiful and functional. This role is perfect for someone who is passionate about design, eager to learn, and excited to contribute to a mission-driven company. This role reports to the Head of Design.

You’ll work with us on

• Distilling insights from user needs and drive research into clear product directions
• Designing and prototyping interfaces for current and future products
• Shaping the patient experience by defining and refining key interactions, working closely with our engineering team to  to push boundaries and deliver real value

You’ll flourish in this role if you

• Have worked in teams as a founding designer
• Experience leveraging Claude Code to build usable components
• Have owned the development of widely-used product features
• Consider yourself a high-agency generalist
• Turn designs into functional UI with a decent grasp of TypeScript, React, and CSS
• Thrive in a startup culture; resolving ambiguity and crystallizing what matters
• Care about building the best patient experience

Requirements

• 3+ years of experience in product design
• High proficiency in design tools; Claude Code, Figma & Framer and other AI tools
• Strong portfolio showcasing your work
• Demonstrated ability to work in a fast-paced, collaborative environment.
• Experience designing for both web and mobile platforms
• Strong understanding of design systems and creating scalable UI components.

Ideal Experience

• Experience designing for consumer, healthcare, or other regulated industries.

Life at Mochi 💫

At Mochi, we believe your best work happens when you feel your best—so we’ve designed an environment that fuels your creativity, supports your growth, and makes every day exciting.

✨ Comprehensive Health Coverage – Robust medical, dental, and vision insurance to support your health—so you can feel your best, in and out of work.

💰 Financial Security – Plan for your future with a 401(k) plus company matching and fully covered life insurance—because peace of mind matters.

🌴 Time to Recharge – Enjoy unlimited PTO, generous company holidays, and true flexibility. We trust you to take the time you need to rest, reset, and thrive.

🧘 Wellness First – From weekly mindfulness sessions to group workouts and fitness perks, your physical and mental health are top priority.

🥗 Daily Fuel – Our office is stocked with an unlimited espresso and matcha bar, plus delicious lunch served five days a week. No sad desk lunches here.

🌿 Connection & Community – We value real relationships. From team lunches and office hangs to offsite retreats, we create space to connect and collaborate.

🚀 High-Impact Work – Be part of shaping the future of digital healthcare during an exciting period of growth and innovation.

💸 Competitive Compensation – We offer a top-of-market salary and a generous equity package—because you deserve to share in the upside you help create.

👩‍💻 World-Class Team – Join a team of thoughtful, driven professionals across engineering, product, clinical, operations, and beyond—each bringing excellence and empathy to the table.

💣 Profitable & Explosive Growth – Our growth is like trying to drink from a firehose while riding a rocket, as we commit to decisions that ensure long-term success, stability, and the well-being of our team and customers—all without the constraints of VC funding.

📍 Prime Location – Our vibrant downtown San Francisco HQ is just steps from public transit, great coffee shops, and everything the city has to offer.

The base salary for this full-time position ranges from $180,000 to $225,000, in addition to equity and benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job-related skills, experience, relevant education or training, and location.

#LI-Onsite #LI-NE

The Opportunity

As a One Medical Lab Services Specialist/Member Support Specialist (Phlebotomist/Administrative Assistant) at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. Flex team members support multiple offices.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification.  They are not to be construed as an exhaustive list of job duties performed by personnel in this classification.  Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• An active phlebotomy certification to practice in CA 
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

One Medical is committed to fair and equitable compensation practices 

The range for this role is $26.25 to $28.25 per hour based on a standard full-time schedule with a 1.25x differential for eligible extended hours. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full time role (40 hrs/week) with 8 hour shifts weekdays and weekends generally taking place between 8:00 am and 9:00 pm in Cow Hollow, San Francisco.

The Opportunity

As a Phlebotomist/Administrative Assistant at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification.  They are not to be construed as an exhaustive list of job duties performed by personnel in this classification.  Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• An active phlebotomy certification to practice in CA 
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

One Medical is committed to fair and equitable compensation practices 

The range for this role is $26.25 to $28.25 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full time role (40 hrs/week) with 8 hr shifts generally taking place between 7:30am and 6.30pm Monday-Friday in the Financial District, and the greater San Francisco area.

The Opportunity

As a Phlebotomist/Administrative Assistant at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification.  They are not to be construed as an exhaustive list of job duties performed by personnel in this classification.  Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• An active phlebotomy certification to practice in CA 
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

One Medical is committed to fair and equitable compensation practices 

The range for this role is $26.25 to $28.25 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full time role (40 hrs/week) with 8 hr shifts generally taking place between 7:30am and 6.30pm Monday-Friday in Burlingame.

The Opportunity

As a Phlebotomist/Administrative Assistant at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification.  They are not to be construed as an exhaustive list of job duties performed by personnel in this classification.  Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• An active phlebotomy certification to practice in CA 
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

One Medical is committed to fair and equitable compensation practices 

The range for this role is $28.00 to $30.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full time role (40 hrs/week) with 8 hr shifts generally taking place between 7:30am and 6.30pm Monday-Friday in multiple Financial District Locations.

Locations: Austin, TX, New York, SF

About Cloudflare

At Cloudflare, our mission is bold yet simple: to help build a better Internet. Our global network handles trillions of requests each month, protecting and accelerating applications without added hardware, software, or code changes. Our Developer Platform, including Workers, Workers AI, R2, KV, Durable Objects, and Pages, empowers developers to build and deploy applications globally, faster than ever before.

About the Team

The Developer GTM organization is a startup within Cloudflare, driving how we attract, inspire, and grow the next generation of builders. We are redefining what developer acquisition looks like in a world where AI and distributed agents are reshaping the stack. Our mission is to create new pathways for developers to discover Cloudflare, whether through ecosystem partnerships, high impact content, or creative field engagement.

We are builders, storytellers, and connectors united by one goal: to make Cloudflare the most exciting place for developers to build.

The Developer Solution Strategist (DSS) organization sits inside Developer GTM and partners tightly with Sales, Product, Finance, Legal, PMM, and DevRel. DSS connects developer activation to durable commercial outcomes: shaping usage into clear proposals, aligning pricing and packaging, enabling the field with repeatable plays, and feeding real-world signal back into product and go-to-market.

About the Role

We are hiring a Director, Developer Solution Strategists to lead regional Managers in Americas, EMEA, and APAC, each managing teams of Solution Strategists aligned to their sales regions. You will set the global DSS strategy, standardize operating rhythms, hire and develop managers, and ensure consistent execution on activation → expansion → commercial structure—while keeping pricing/contract approvals with the right governance teams.

This leader is equally fluent in developer workloads and commercial mechanics, can operate from strategy to hands-on deal guidance, and is energized by building a high-trust partnership with field leadership worldwide.

What You Will Do

• Own the global DSS strategy and operating model. Define goals, scorecards, and cadences for regional teams (usage activation, expansion, proposal velocity, win rate, disciplined discounting, sourced/influenced pipeline).
• Build and lead a high-performing, distributed org. Hire, develop, and coach regional Managers; set expectations, run QBRs, and establish a clear career ladder for Solution Strategists.
• Drive activation → expansion for priority workloads. Ensure teams use usage telemetry to identify “next-best actions,” expansion paths, and strategic accounts; publish a weekly global “usage radar.”
• Standardize commercial design. Maintain global proposal templates, option frameworks (PAYG vs. commit), ROI/TCO narratives, concession “give/get” rules, and approval SLAs. Pricing and non-standard terms remain with Finance/Legal; DSS designs and shepherds.
• Run pipeline and deal reviews. Establish a global rhythm for opportunity triage, strategic deal reviews, and win/loss analysis; surface systemic blockers and drive resolution with Sales, Deal Desk, Security, and Legal.
• Enable the field at scale. Ship workload blueprints, playbooks, calculators, objection handling, and talk tracks; run monthly regional enablement with Sales leadership and measure adoption and lift.
• Close the loop with Product & PMM. Translate field insights into clear, quantified recommendations on positioning, packaging, limits, and roadmap; track impact ($) of changes.
• Partner with Programs. Support startups/accelerators and targeted campaigns with BDR/Marketing, with a clear sunset plan as regions become self-sufficient.
• Forecasting & planning. Own DSS headcount planning, coverage models by segment/geo, and quarterly objectives; partner with RevOps for attribution and instrumentation.
• Culture & quality. Raise the bar on writing, narrative clarity, and executive communication; model Cloudflare’s values in every region.

Who You Are

• 10+ years in developer platforms, pre-sales/solutions, deal strategy, or commercial architecture; 4+ years leading managers across multiple regions/time zones.
• Proven ability to translate technical workloads into compelling commercial outcomes and navigate complex approvals with Sales, Finance, Legal, and Security.
• Builder’s mindset with strong operational chops: you design operating models, write crisp narratives, and drive cross-functional execution.
• Data-driven and fluent in product usage telemetry; comfortable with Sheets/SQL-level analysis to size opportunities and measure impact.
• Exceptional communicator—clear writer and presenter—from developer ICs to executive sponsors.
• Experience enabling large field organizations with playbooks, training, and tooling; passion for coaching managers and building bench strength
• Background in usage-based/consumption pricing and commit structures
• Experience with startup programs or digital-native segments
• Prior work in multiple geographies (Americas, EMEA, APAC) and with marketplace motions

Compensation

Compensation may be adjusted depending on work location.

• For Bay Area based hires: Estimated annual salary of $314,000 - $393,000 - $431,000
• For NYC based hires: Estimated annual salary of $300,000 - $393,000 - $413,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

About the Team

This role will lead either our Gateway or Agent team, depending on your experience and interests.

Both teams sit on the critical path of every ngrok connection and are central to our reliability, performance, and customer trust.

• Gateway Team: Owns the core infrastructure that handles and shapes all traffic flowing through ngrok—routing, security enforcement, rate limiting, and observability. Every request passes through this layer, and its correctness and performance are foundational to everything we do.
• Agent Team: Builds the software that runs on the customer side of every connection. The Agent is what developers install and trust to securely expose their systems to the internet, and it must perform reliably across unpredictable, real-world environments.

What You’ll Actually Do

Lead a team that ships and learns quickly

You’ll manage and coach a team of 5–7 engineers. The goal isn’t just shipping—it’s building a team that can consistently make good decisions, move fast, and improve over time.

Treat management like a systems problem (with humans in the loop)

You’ll design how your team works: planning, execution, retros, feedback loops, and decision-making. You’ll tune the system, not just react to it.

Stay close enough to the code to matter

You won’t be coding every day, but you’ll get into the details when needed—reviewing designs, debugging tricky issues, and helping the team make better technical tradeoffs.

Drive product and technical direction together

This isn’t “just execution.” You’ll help shape what the team builds—balancing product work, technical investments, and experiments that actually teach you something.

Build a team people want to be on

You’ll coach junior and senior engineers, create psychological safety, and raise the bar on both performance and collaboration.

Connect the team to the bigger picture

You’ll make sure your team understands how their work ties to ngrok’s product, customers, and business. Context isn’t optional here. You’ll work closely with senior leadership and functional orgs to shape and meaningfully impact company culture and roadmap.

You Might Be a Great Fit If…

• You’ve spent 5+ years as a software engineer and comfortable in Go, Rust, Java, or C/C++
• You have 4+ years of engineering leadership experience
• You think in systems—whether that’s distributed systems or team dynamics
• You’re comfortable zooming in (code, debugging) and zooming out (strategy, org design)
• You’ve built things from scratch—teams, processes, or products
• You communicate clearly, directly, and without unnecessary fluff

Bonus points if you’ve:

• Contributed to open source, blogs, or conferences
• Worked in developer tools or product-led growth environments
• Built teams in ambiguous, early-stage contexts

Tech Stack

ngrok runs entirely on AWS. Engineers develop by using remote development tools and/or ssh to connect to remote EC2 environments that run a full Kubernetes cluster of the ngrok stack, closely mirroring production. The codebase is primarily Go and TypeScript. We use Postgres for persistence, Kafka for streaming, Protobuf for service boundaries, and Kubernetes, Terraform, Helm, and Buildkite to operate and ship reliably. React is used for user interfaces, and GitHub supports our development workflows and remembers everything.

Location

This is a remote position for candidates outside of the Bay Area and a hybrid role for candidates within commuting distance to San Francisco. Our Bay Area employees commute to the office on Tuesdays and Wednesdays.

Sponsorship

All candidates must be US-based, and legally authorized to work in the United States.

At this time, ngrok is unable to provide visa sponsorship for this position. Applicants must be authorized to work in the United States on a permanent, ongoing basis without the need for current or future sponsorship.

Compensation

Engineering Manager: $225,000 – $275,000

Job level and actual compensation will be evaluated based on factors including, but not limited to, qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), internal equity with other team members, market data, and specific work location. We provide an attractive mix of salary and equity.

#LI-Remote

Why Hover wants you

Hover is looking for a Revenue Operations & Strategy Manager to join our team during a critical phase of growth and help scale and optimize our Go-To-Market (GTM) engine.

You’ll join the Revenue Operations & Strategy team, where our mission is to create leverage across the GTM organization — improving visibility, operational efficiency, and revenue growth through data-driven decision making and scalable processes.

This is a highly cross-functional, high-visibility individual contributor role that partners closely with Sales leadership, Revenue Analytics, Systems, and Finance. The ideal candidate enjoys solving operational problems, turning data into actionable insights, and implementing scalable workflows and automation initiatives that help our teams move faster and operate more effectively.

You will contribute by

GTM Insights & Reporting

• Own and evolve recurring GTM operating cadences that track performance against goals across the Sales organization
• Lead weekly CRO bookings reviews, Sales leadership pipeline reviews, bi-weekly post-sale account health reviews, and other executive-facing business cadences
• Translate complex operational and performance data into clear recommendations and executive-ready insights

Revenue Operations Projects & Process Optimization

• Improve and automate key Revenue Operations workflows and processes, including deal desk operations and other strategic GTM initiatives
• Partner with Sales leadership to support programs that drive revenue growth, operational scalability, and cross-sell opportunities
• Identify opportunities to improve efficiency, standardization, and visibility across the GTM organization

AI & Automation Initiatives

• Partner with Sales, Systems, and Revenue Analytics teams to implement AI and automation initiatives that improve GTM efficiency and effectiveness
• Explore and operationalize new workflows leveraging AI tools and automation platforms
• Help drive scalable operational improvements through experimentation and iterative problem solving

Business Partnering & GTM Planning

• Partner with GTM leaders and cross-functional teams on strategic planning initiatives, including territory planning, segmentation, quota setting, ICP definition, and organizational planning
• Serve as a trusted thought partner to Sales leadership by combining operational rigor with strong business judgment

Your background includes

• 3–5 years of experience in Revenue Operations, Sales Operations, Business Operations, Consulting, Analytics, or related strategic operational roles within a technology company
• Strong analytical and business problem-solving skills with the ability to synthesize data into actionable insights
• Experience owning or improving operational workflows, reporting cadences, or cross-functional business processes
• Experience leveraging AI tools, automation platforms, or workflow optimization initiatives to drive measurable impact
• Strong spreadsheet, presentation, and business storytelling skills
• Ability to independently navigate ambiguity and propose practical, scalable solutions
• Strong cross-functional collaboration and stakeholder management skills
• Excellent written and verbal communication skills with the ability to communicate effectively with senior stakeholders and executives

Nice to Have

• Experience with SQL, Tableau, Hex, Salesforce, or other BI / analytics tools
• Experience supporting enterprise or strategic Sales organizations
• Experience working in a high-growth SaaS or technology environment

Benefits

• Compensation - Competitive salary and meaningful equity in a fast-growing company
• Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
• Paid Time Off - Unlimited and flexible vacation policy 
• Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave 
• Mandatory Self-Care Days - A day set aside each month to allow employees to recharge 
• Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance 
• Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications

Hybrid roles at Hover

Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.

The US base salary range for this full-time position is $134,000-$166,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

#LI-RH1 #LI-Hybrid

Position Overview

The Receptionist is responsible for greeting, checking in, and directing individuals who come on campus and connecting them to the appropriate party. They will arrange transportation services and visitation appointments for families when needed. They will answer phones promptly and direct calls to appropriate parties and will help process mail.   

Essential Functions

• Answer all outside and in-house phone calls in a professional manner and connect to the appropriate staff member, resident, and patients.
• Assist residents and visitors coming to the Home and connecting them with the appropriate parties. Promptly alerting employees and patients when visitors are here.
• Monitor all in-coming and out-going foot traffic using security monitors and screen visitors entering the campus.
• Providing support to all in-coming guests with use of our check in Accushield platform.
• Coordinate with on-campus shuttle driver to assist residents with offsite appointment transportation.
• Coordinate staff and security responses to our wonder guard system.
• Maintain switchboard/front desk filing system.
• Correspond to both visitation email and phone requests as needed.
• Ability to respond efficiently and accurately.
• Coordinate delivery of flowers and packages to the Home.
• Assist in sorting resident mail and processing out-going registered and certified mail.
• Maintain and monitor calendars for the front desk.
• Coordinating and managing communication between guests and appropriate staff and follow-up to ensure customer concerns are resolved.
• Promoting/educated on all amenities, conveniences, and programs offered.
• Perform other duties as assigned.
• Some administrative duties such as copying, printing, etc.
• Check the general voicemail at the opening and closing of your shifts and forward messages to the correct

Position Details

Pay Rate: $22.36

Schedule: On Call, AM 7:00 AM - 3:30 PM OR PM 3:30 PM - 7:30 PM

Qualifications

• • High school diploma or equivalent, plus two years of college-level general business courses; Associates degree in business
  • Two years administrative assistant experience
  • One year of experience using multi-line telephone systems and hand-held radios.
  • Demonstrated proficiency with MS Office, including Outlook, Word, Excel
  • Demonstrated ability to build rapport quickly with peers and customers
  • Excellent communications skills, both written and verbal
  • Ability to read, write, communicate and comprehend verbal and written instructions in English
  • Flexible schedule required

Equal Employment Opportunity / ADA / FEHA Compliance

At SFCJL, we comply with the ADA, FEHA, and all applicable employment laws. Qualified applicants with disabilities are encouraged to apply. If you require a reasonable accommodation, please contact Human Resources at ada@sfcjl.org.

SFCJL is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, or any other status protected under law.

POSITION SUMMARY
The Jr. Systems Administrator provides technical direction and guidance for the execution and delivery of end user service initiatives Service Desk projects and tier 3 support for an 800+ end-user environment. The Jr. Systems Administrator also works closely with the Service Desk Coordinator Systems Engineer and IT Director to integrate enterprise client software and hardware solutions.

KEY RESPONSIBILITIES

• Participates in defining strategies and direction for end user and desktop infrastructure design optimization usability and solution delivery
• Collaborates with Systems Engineer and Service Desk Coordinator for Service Desk infrastructure planning and implementation
• Participates in a wide array of IT application and infrastructure projects requiring knowledge of Microsoft operating systems browsers security configurations and infrastructure integration
• Participates in the planning design and implementation of transformational initiatives focused on improving the overall user experience and simplifying the way we do business.
• Prioritizes and schedule tasks.
• Daily application and device monitoring to verify the status and availability of IT-related SAAS applications and health of the end user compute environment: O365 and 3rd party applications MDM SyxSense etc.
• Researches and stays on top of IT-related SAAS application updates and roadmaps: O365 Microsoft and 3rd party applications.
• Stays up-to-date on innovative technologies
• Provides support for mixed platform environment: Windows 10/11 Microsoft Server 2008 - 2022 iPads tablets and phone system
• Collaborates with IT management and senior staff in developing guidelines and best practices for the Service Desk
• Creates and updates technical documentation
• Researches reviews and tests new hardware and software requirements and OS patches for employee deployment (Microsoft Patches etc.)
• Maintains endpoint patch management and works with senior IT staff to facilitate server patch management
• Audits end user software licenses for compliance and renewal
• Supports Audio/Video for meetings conference rooms and company events for internal business units and external partners
• Trains and mentors junior Service Desk staff
• Plans executes and supports a diverse range of assigned IT projects

JOB DETAILS

• Pay Rate: $ 42.00- 44.32 DOE 
• Hours: Full-Time, 40 hours per week
• Working Days: Monday- Friday

REQUIRED QUALIFICATIONS: 

• 3 Years of relevant experience with setup configuration troubleshooting of Windows desktop/laptop hardware and software required.
• Experience in a mid-sized (550+ employees) corporate Helpdesk team environment
• Strong knowledge of various email clients and productivity software
• Knowledgeable in Active Directory Group Policy NTFS share permissions
• Hands-on experience with Group Policy Encryption DNS DHCP MDM SyxSense
• Software deployment and management automation including scripting batch files and GPO configurations
• Advvanced OS image configuration experience with Microsoft
• Working OS image configuration experience
• Project management skills
• Must have strong analytical and design skills planning and problem solving skills
• Excellent written e-correspondence and verbal communication skills
• Knowledge of network topology troubleshooting and diagnostics for end-user support
• Efficient and accurate troubleshooting both at desk-side and remote support

PHYSICAL REQUIREMENTS

• Ability to lift up to 25 pounds
• Ability to stand, walk, bend, and assist residents for extended periods
• Ability to use proper body mechanics and assistive devices safely

The Position: 

OPSWAT is now searching for Tier 2 Technical Support Engineer to join our Customer Support team. The role focuses on diagnosing and resolving complex technical issues and escalated issues from tier 1 support and ensuring customer satisfaction through timely responses. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and “doing what it takes,” to contribute to OPSWAT’s quick growth.

Responsibilities:

• Handle complex technical issues and escalated ones from tier 1 support via phone, case system, and chat.
• Provide advanced troubleshooting and support for OPSWAT solutions via log analysis, system diagnostics, network configurations.
• Conduct remote sessions with customers.
• Reproduce customer issues in lab environments and validate solutions and bug fixes.
• Evaluate the complexity of issues and escalate to tier 3 support.
• Collaborate with Tier 1 and Tier 3 support well.
• Work closely with technically oriented customers (typical customers are engineers and IT personnel).
• Provide status updates to customers, adhering to SLA and commitments.
• Maintain clear and professional communication to ensure positive customer experience and CSAT
• Contribute to the KBs creation and updates for customer’s self-service.
• Mentor L1 support and contributes to support process improvement.
• Get involved in professional delivery services.
• Get involved in other side projects and operations per request.

Minimum requirements:

• A good foundation of basic networking concepts.
• Basic knowledge of Linux, with an interest in expanding the knowledge.
• Ability to think logically, analyze logs and troubleshoot computer software and IT related issues.
• Troubleshooting SCADA communications issues
• Hands-on understanding of major DevOps tools: Docker, Kubernetes (GCP GKE), CI/CD tools, Terraform, Ansible, Monitoring & Logging Tools (Zipkin, Sentry, Prometheus, ELK stack).
• Strong spoken and written English.
• Excellent communication and interpersonal skills.
• A proven customer-oriented attitude.
• Strong team collaboration abilities and organizational skills.
• At least 2-4 years of Experience in providing customer support of technical software products or a technical helpdesk environment or a related field.

 Nice to have

• Bachelor’s degree in computer science (CS), or technical discipline, or equivalent experience.
• Experience working with offshore teams. 
• Familiarity with computer programing.
• Technical familiarity with Mac OS.
• Cybersecurity domain experience, including file security, device security, network security, etc.
• Network integration skillsets (e.g. Cisco, Dell-EMC, Juniper, Aruba, Ruckus, Meraki, Aerohive, Extreme, etc).
• Certifications/Training: Relevant SCADA or PLC OEM certifications.
• Experience in Control System Design, PLC Programming, & SCADA Development
• Experience in Cloud Based Services (e.g. AWS, GCP).
• Experience working on Linux based infrastructure.
• Experience working with scripting languages such as bash script, PowerShell, and Python.
• Configuration and management of databases such as MySQL, Mongo.

• Own family and personal scheduling - coordinating calendars across professional commitments, school activities, appointments, and social events
• Oversee day-to-day household operations - including vendor management, maintenance, service providers, and ongoing property needs
• Manage complex travel logistics - including flights, accommodations, ground transportation, and detailed itineraries
• Run errands and handle in-person tasks - including shopping, returns, and appointment coordination
• Support meal planning and household organization - including grocery coordination and inventory management
• Plan and execute events and gatherings - managing vendors, logistics, and on-site coordination
• Handle household finances and bill payments - ensuring organization and timeliness

• Manage and optimize the Founder’s calendar - ensuring alignment across priorities and commitments
• Coordinate communication on behalf of the Founder - including email and scheduling logistics
• Support key meetings - including agenda preparation and follow-ups
• Assist with special projects and ad hoc initiatives as needed

• Proven experience supporting an individual, Founder, or executive in a personal assistant, household manager, or similar role
• Experience managing complex scheduling, travel, and logistics across multiple priorities
• Strong background in event planning, hospitality or private client services 
• Experience coordinating vendors, properties, or household operations is a plus
• Highly organized, detail-oriented, and able to anticipate needs proactively
• Strong communication skills and ability to operate with discretion and confidentiality
• Comfortable handling both administrative coordination and hands-on personal tasks
• Ability to thrive in a fast-paced, dynamic, and highly personalized environment
• Valid driver’s license and reliable transportation preferred

Physical Requirements

While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, fingers, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary Range: $75,000 to $90,000/year, depending upon experience

Perks and Benefits

• Competitive medical, dental, and vision insurance
• 401K plan
• Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness
• Annual Education stipend
• Parental leave programs 
• Paid volunteer days
• Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need
• And much, much more!

Interested in learning more?  We look forward to hearing from you soon.

The Impact You’ll Be Contributing to Moloco: 

Moloco is at an inflection point. Strong growth and an expanding North American (NA) market are unlocking a new phase for the business, and field marketing is at the center of how we make that happen.

As US Field Marketing Manager, you will be Moloco's field marketing presence on the ground in North America (NA). You will own how we show up in market: executing flagship events, curated VIP experiences, and executive engagement programs that open doors with the most important buyers in our space. You will work as part of a tight-knit regional team and be responsible for bringing the NA market perspective.

This is not a role where you execute someone else's plan. You will have real ownership of the NA field calendar, of vendor and partner relationships, of executive engagement programs, and of how Moloco tells its story in the US market. And because you sit at the intersection of field experiences and account engagement, you will also contribute to the ABM motion, working with the Director of Revenue Marketing to activate field programs against priority accounts.

If you are someone who loves the craft of great event execution, thrives in fast-moving environments, is energized by being in the room with senior executives, and wants to grow into a broader strategic marketing role, this is the right next step.

The Opportunity: 

Own NA Field & Event Execution

• Own end-to-end planning and execution of Moloco's field presence in North America: flagship sponsorships, curated dinners, VIP experiences, roadshows, and localized activations
• Be the on-the-ground owner of the NA events calendar, managing timelines, vendors, venues, budgets, and on-site logistics with precision
• Execute against the regional events playbook, bringing your knowledge of the US market to make every activation land with the right audience
• Own the post-event process, ensuring CRM data, lead uploads, and sales follow-up triggers are completed within our agreed internal SLA’s of every event, every time
• Manage the RSVP and sales commitment process for dinners and VIP programs, tracking fill rates, flagging risks early, and coordinating go/no-go decisions with Marketing and Sales

Own Executive Engagement Programs

• Play a central role in designing and executing Moloco's executive engagement programs in NA: curated dinners, intimate roundtables, and bespoke experiences targeting VP and C-suite decision-makers
• Work directly with internal executives and senior sales leaders to shape the guest experience, narrative, and follow-up for every executive touchpoint
• Build relationships with external executives and senior buyers through on-the-ground presence at events and activations — you are not behind a desk, you are in the room
• Travel regularly to key events and activations across North America to represent Moloco on the ground and ensure every executive experience lands as intended

Tell Moloco's Story in Market

• Bring the NA market perspective to how we show up,  contributing to decisions about which channels, formats, and activations resonate with US buyers
• Support localized storytelling initiatives alongside the broader field team, from media sponsorships and thought leadership placements to partner activations and community presence
• Contribute to the development of repeatable NA event formats and operational templates that can be scaled and refined over time

Support the ABM & Account Engagement Motion

• Work alongside the Director of Revenue Marketing to activate field programs against priority NA accounts — translating account engagement strategy into on-the-ground moments
• Coordinate field touchpoints for key accounts: targeted roundtables, executive dinners, and account-specific activations
• Support account progression tracking and post-activation follow-up in Salesforce

How Do I Know if the Role is Right For Me? 

Experience

• 7+ years in field marketing, event marketing, or B2B marketing execution, ideally in tech, ad tech, SaaS, or media
• A track record of owning and executing complex, multi-stakeholder events independently and to a high standard
• Experience working directly with senior executives (both internal and external), and comfort representing a brand at the highest level
• Experience coordinating with sales teams and understanding how field programs connect to pipeline and account relationships
• Familiarity with CRM tools (Salesforce, Hubspot, Splash) and marketing operations basics
• Exposure to ABM concepts or account-based field programs is a plus, but not a requirement

Who You Are

• You take pride in flawless execution, nothing falls through the cracks, every detail is accounted for, and you hold vendors and stakeholders accountable
• You genuinely love creating exceptional experiences for customers: you follow trends, anticipate what will excite and engage audiences, and thrive on delivering moments that stand out
• You are comfortable and confident in rooms with senior executives (internal leadership and external buyers) and understand how to represent a brand at the highest level
• You are excited by the prospect of travel and being on the ground at events and activations across North America; this role requires regular presence in market
• You are a strong communicator who can manage up, across, and externally, with a manager based in London and a sales team that needs to be kept aligned
• You are curious and proactive: you bring ideas, spot opportunities, and don't wait to be told what to do
• You are comfortable with ambiguity and energised by building; this team is growing and there is real scope to shape how things work
• You are interested in how marketing is evolving: AI tools, intent data, and smarter ways of activating in market are things you want to learn and eventually own

What we do  

You’ll join a software engineering team building internal AI solutions that support teams across The Trade Desk. We leverage large language models, retrieval‑augmented generation (RAG), agentic systems, and enterprise platforms like Microsoft Copilot and Anthropic Claude to improve productivity, streamline workflows, and reduce operational friction.

Our team also plays a key role in AI enablement across the company—supporting teams as they adopt Copilot, Claude and similar tools, designing and deploying custom AI agents, and guiding partners through their AI journey from idea to impact.

As a Senior AI Engineer on this team, you’ll be an end-to-end owner—collaborating closely with stakeholders, identifying opportunities, and delivering tools that make a real impact. We’re a nimble, fast-paced, and highly collaborative group that thrives on transforming the way teams operate and driving greater value across The Trade Desk.

What you’ll do: 

Some of the work that you will be doing to help us deliver on our mission is:

• Design and deploy intelligent agentic systems that integrate large language models (LLMs) with enterprise data, tools, and workflows using frameworks like LangChain, LlamaIndex, and Semantic Kernel.
• Develop Retrieval-Augmented Generation (RAG) applications using tools like Azure AI Search, vector databases, and secure enterprise connectors to deliver contextual insights.
• Build and deploy agents using Microsoft Copilot, Copilot Studio, Anthropic Claude, and similar platforms to help teams operationalize solutions within enterprise guardrails.
• Build and iterate on conversational agents that solve real-world problems, meet stakeholder needs, and deliver measurable business value.
• Deliver high-impact features by collaborating across teams, leading through ambiguity, and aligning technical solutions with business goals.
• Drive quality and performance through automated testing, monitoring, and data-driven evaluation of success criteria, user adoption, and operational efficiency.
• Mentor teammates and contribute to a culture of innovation, technical excellence, and continuous learning.

Who you are: 

• You have a Bachelor’s/Master’s level degree in computer science or relevant engineering-related field or equivalent experience.
• You have 8-10+ years of software engineering experience, including 1-2+ years working on AI-powered systems or products.
• You are proficient in Python and comfortable with additional languages such as C#, SQL, or TypeScript/React.
• You’re excited about AI enablement, including helping teams adopt platforms like Microsoft Copilot, Anthropic Claude and Copilot Studio, building agents, and guiding others through their AI journey.
• You have a good foundational knowledge of or hands-on experience with LLM orchestration frameworks (e.g., LangChain, LlamaIndex, Semantic Kernel) and prompt engineering using LLM APIs.
• You have experience productionizing applications and implementing CI/CD pipelines to ensure reliable, scalable deployments.
• You are skilled in data ingestion and transformation using APIs, ETL pipelines, and connectors, and familiar with vector databases and retrieval strategies.
• You communicate clearly across technical and non-technical audiences and thrive in a collaborative, cross-functional environment.
• You are a fast learner who adapts quickly to new technologies and solves complex problems with creativity and pragmatism.

#LI-TP1

A variety of technical opportunities is one of the best things about working at The Trade Desk as a software engineer, which is why we do not expect you to know every technology we use when you start. What we care about is that you can learn quickly and find solutions to complex problems using the optimum tools for the job. What you know is less important than how well you learn and innovate. We are not seeking engineers who know all the answers; we need engineers who can invent answers no one has thought of yet and find answers to the questions yet to be asked. 

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-TP1

What we do  

You’ll join a business engineering team building internal AI solutions that support teams across The Trade Desk. We leverage large language models, retrieval‑augmented generation (RAG), agentic systems, and enterprise platforms like Microsoft Copilot and Anthropic Claude to improve productivity, streamline workflows, and reduce operational friction.

Our team also plays a key role in AI enablement across the company—supporting teams as they adopt Copilot, Claude and similar tools, designing and deploying custom AI agents, and guiding partners through their AI journey from idea to impact.

As a Sr AI Enterprise Engineer on this team, you’ll be an end-to-end owner—collaborating closely with stakeholders, identifying opportunities, and delivering tools that make a real impact. We’re a nimble, fast-paced, and highly collaborative group that thrives on transforming the way teams operate and driving greater value across The Trade Desk.

What you’ll do: 

Some of the work that you will be doing to help us deliver on our mission is:

• Design and deploy intelligent agentic systems that integrate large language models (LLMs) with enterprise data, tools, and workflows using frameworks like LangChain, LlamaIndex, and Semantic Kernel.
• Contributring to Retrieval-Augmented Generation (RAG) applications using tools like Azure AI Search, vector databases, and secure enterprise connectors to deliver contextual insights.
• Build and deploy agents using Microsoft Copilot, Copilot Studio, Anthropic Claude, and similar platforms to help teams operationalize solutions within enterprise guardrails.
• Build and iterate on conversational agents that solve real-world problems, meet stakeholder needs, and deliver measurable business value.
• Deliver high-impact features by collaborating across teams, leading through ambiguity, and aligning technical solutions with business goals.
• Drive quality and performance through automated testing, monitoring, and data-driven evaluation of success criteria, user adoption, and operational efficiency.
• Mentor teammates and contribute to a culture of innovation, technical excellence, and continuous learning.

Who you are: 

• You have a Bachelor’s/Master’s level degree in computer science or relevant engineering-related field or equivalent experience.
• You have 8-10+ years of software engineering experience, including 1-2+ years working on AI-powered systems or products.
• You have knowledge of Python and comfortable with additional languages such as C#, SQL, or TypeScript/React.
• You’re excited about AI enablement, including helping teams adopt platforms like Microsoft Copilot, Anthropic Claude and Copilot Studio, building agents, and guiding others through their AI journey.
• You are skilled in data ingestion and transformation using APIs, ETL pipelines, and connectors, and familiar with vector databases and retrieval strategies.
• You communicate clearly across technical and non-technical audiences and thrive in a collaborative, cross-functional environment.
• You are a fast learner who adapts quickly to new technologies and solves complex problems with creativity and pragmatism.

#LI-TP1

A variety of technical opportunities is one of the best things about working at The Trade Desk as a software engineer, which is why we do not expect you to know every technology we use when you start. What we care about is that you can learn quickly and find solutions to complex problems using the optimum tools for the job. What you know is less important than how well you learn and innovate. We are not seeking engineers who know all the answers; we need engineers who can invent answers no one has thought of yet and find answers to the questions yet to be asked. 

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-TP1

What we do  

You’ll join a business engineering team building internal AI solutions that support teams across The Trade Desk. We leverage large language models, retrieval‑augmented generation (RAG), agentic systems, and enterprise platforms like Microsoft Copilot and Anthropic Claude to improve productivity, streamline workflows, and reduce operational friction.

Our team also plays a key role in AI enablement across the company—supporting teams as they adopt Copilot, Claude and similar tools, designing and deploying custom AI agents, and guiding partners through their AI journey from idea to impact.

As a Sr AI Enablement Engineer on this team, you’ll be an end-to-end owner—collaborating closely with stakeholders, identifying opportunities, and delivering tools that make a real impact. We’re a nimble, fast-paced, and highly collaborative group that thrives on transforming the way teams operate and driving greater value across The Trade Desk.

What you’ll do: 

Some of the work that you will be doing to help us deliver on our mission is:

• Design and deploy intelligent agentic systems that integrate large language models (LLMs) with enterprise data, tools, and workflows using frameworks like LangChain, LlamaIndex, and Semantic Kernel.
• Contributring to Retrieval-Augmented Generation (RAG) applications using tools like Azure AI Search, vector databases, and secure enterprise connectors to deliver contextual insights.
• Build and deploy agents using Microsoft Copilot, Copilot Studio, Anthropic Claude, and similar platforms to help teams operationalize solutions within enterprise guardrails.
• Build and iterate on conversational agents that solve real-world problems, meet stakeholder needs, and deliver measurable business value.
• Deliver high-impact features by collaborating across teams, leading through ambiguity, and aligning technical solutions with business goals.
• Drive quality and performance through automated testing, monitoring, and data-driven evaluation of success criteria, user adoption, and operational efficiency.
• Mentor teammates and contribute to a culture of innovation, technical excellence, and continuous learning.

Who you are: 

• You have a Bachelor’s/Master’s level degree in computer science or relevant engineering-related field or equivalent experience.
• You have 8-10+ years of software engineering experience, including 1-2+ years working on AI-powered systems or products.
• You have knowledge of Python and comfortable with additional languages such as C#, SQL, or TypeScript/React.
• You’re excited about AI enablement, including helping teams adopt platforms like Microsoft Copilot, Anthropic Claude and Copilot Studio, building agents, and guiding others through their AI journey.
• You are skilled in data ingestion and transformation using APIs, ETL pipelines, and connectors, and familiar with vector databases and retrieval strategies.
• You communicate clearly across technical and non-technical audiences and thrive in a collaborative, cross-functional environment.
• You are a fast learner who adapts quickly to new technologies and solves complex problems with creativity and pragmatism.

#LI-TP1

A variety of technical opportunities is one of the best things about working at The Trade Desk as a software engineer, which is why we do not expect you to know every technology we use when you start. What we care about is that you can learn quickly and find solutions to complex problems using the optimum tools for the job. What you know is less important than how well you learn and innovate. We are not seeking engineers who know all the answers; we need engineers who can invent answers no one has thought of yet and find answers to the questions yet to be asked. 

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-TP1

What we do  

You’ll join a business engineering team building internal AI solutions that support teams across The Trade Desk. We leverage large language models, retrieval‑augmented generation (RAG), agentic systems, and enterprise platforms like Microsoft Copilot and Anthropic Claude to improve productivity, streamline workflows, and reduce operational friction.

Our team also plays a key role in AI enablement across the company—supporting teams as they adopt Copilot, Claude and similar tools, designing and deploying custom AI agents, and guiding partners through their AI journey from idea to impact.

As a Sr AI Solutions Architect on this team, you’ll be an end-to-end owner—collaborating closely with stakeholders, identifying opportunities, and delivering tools that make a real impact. We’re a nimble, fast-paced, and highly collaborative group that thrives on transforming the way teams operate and driving greater value across The Trade Desk.

What you’ll do: 

Some of the work that you will be doing to help us deliver on our mission is:

• Design and deploy intelligent agentic systems that integrate large language models (LLMs) with enterprise data, tools, and workflows using frameworks like LangChain, LlamaIndex, and Semantic Kernel.
• Contributring to Retrieval-Augmented Generation (RAG) applications using tools like Azure AI Search, vector databases, and secure enterprise connectors to deliver contextual insights.
• Build and deploy agents using Microsoft Copilot, Copilot Studio, Anthropic Claude, and similar platforms to help teams operationalize solutions within enterprise guardrails.
• Build and iterate on conversational agents that solve real-world problems, meet stakeholder needs, and deliver measurable business value.
• Deliver high-impact features by collaborating across teams, leading through ambiguity, and aligning technical solutions with business goals.
• Drive quality and performance through automated testing, monitoring, and data-driven evaluation of success criteria, user adoption, and operational efficiency.
• Mentor teammates and contribute to a culture of innovation, technical excellence, and continuous learning.

Who you are: 

• You have a Bachelor’s/Master’s level degree in computer science or relevant engineering-related field or equivalent experience.
• You have 8-10+ years of software engineering experience, including 1-2+ years working on AI-powered systems or products.
• You have knowledge of Python and comfortable with additional languages such as C#, SQL, or TypeScript/React.
• You’re excited about AI enablement, including helping teams adopt platforms like Microsoft Copilot, Anthropic Claude and Copilot Studio, building agents, and guiding others through their AI journey.
• You are skilled in data ingestion and transformation using APIs, ETL pipelines, and connectors, and familiar with vector databases and retrieval strategies.
• You communicate clearly across technical and non-technical audiences and thrive in a collaborative, cross-functional environment.
• You are a fast learner who adapts quickly to new technologies and solves complex problems with creativity and pragmatism.

#LI-TP1

A variety of technical opportunities is one of the best things about working at The Trade Desk as a software engineer, which is why we do not expect you to know every technology we use when you start. What we care about is that you can learn quickly and find solutions to complex problems using the optimum tools for the job. What you know is less important than how well you learn and innovate. We are not seeking engineers who know all the answers; we need engineers who can invent answers no one has thought of yet and find answers to the questions yet to be asked. 

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-TP1

What's the opportunity? 

We are seeking a Senior LATAM Partner Manager to join our team. In this role, you will be responsible for developing, managing, and growing relationships with key partners in the Latin American (LATAM) region. The ideal candidate will have a deep understanding of the LATAM market, proven partner management experience, and a strong ability to drive business growth through collaboration with external partners.

As a LATAM Partner Manager, you will work closely with cross-functional teams including Sales, Marketing, Product, and Customer Success to execute strategies that expand our partner ecosystem, drive revenue growth, and improve market presence across LATAM.

What will I be doing? 

• Manage Partner Relationship:
  • Build and maintain strong, long-lasting relationships with existing and potential partners in LATAM.
  • Act as the main point of contact for all partner-related inquiries, fostering trust and open communication.
  • Collaborate with partners to identify new business opportunities and expand existing partnerships.
  • Negotiate, close, and manage partnership agreements that align with business goals.
• Market Expansion and Partner Acquisition:
  • Identify and recruit new partners across LATAM, focusing on those that align with the company's strategic objectives and pipeline goals.
  • Support the onboarding process of new partners and ensure they have the tools and knowledge needed for success.
  • Develop go-to-market strategies for new partner launches and promotions in the region.
• Performance Monitoring and Optimization:
  • Track partner performance, including sales targets, growth metrics, and overall contribution to business success.
  • Run weekly forecasts with partners to drive accountability and performance. 
  • Analyze market trends and partner performance data to recommend areas for improvement and new opportunities.
  • Implement joint business plans with partners to drive revenue growth, increase market share, and deliver measurable results.
• Cross-Functional Collaboration:
  • Work with internal teams such as product to provide feedback on PMF in region.
  • Partner closely with sales of opportunity transfer, progress and overall pipeline forecasting and health. 
  • Coordinate with marketing to develop co-branded campaigns and materials that support partners and enhance brand visibility.
• Reporting and Analytics:
  • Provide regular updates on partner performance, KPIs, and sales metrics to senior management.
• Regional Expertise:
  • Stay current on trends, regulations, and industry best practices specific to the LATAM market.
  • Leverage local market knowledge to help shape partnership strategies and support the company’s regional growth objectives.
  • Understand cultural nuances, business practices, and economic conditions in various LATAM countries to adapt the partnership approach.

What skills do I need? 

• 8+ years of experience in partner management, business development, or sales, with a strong focus on LATAM markets.
• Experience running channel sales or direct sales is a big plus. 
• Proven track record of driving revenue growth and building successful partnerships in LATAM.
• Experience in B2B SaaS or AI environments.
• Strong negotiation, communication, and interpersonal skills.
• Fluency in Portuguese is required (both written and verbal), Spanish is a plus; English proficiency required.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Analytical mindset with the ability to work with data and generate actionable insights.

Benefits 

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees, friends, and family!

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the San Francisco Bay Area is $192,000-$260,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

#LI-Hybrid

We're looking for a Workplace Operations Program Manager to help run the heart of our San Francisco HQ. This role is equal parts operational excellence and people-first thinking — you'll keep the office running smoothly day-to-day while also designing the programs and experiences that make our workplace somewhere people genuinely love to be. If you're someone who finds joy in the details, thrives in a fast-paced environment, and cares deeply about creating a welcoming, inclusive space, we'd love to meet you.

This person will report to the Sr. Director, Workplace

What you'll be doing:

Facilities & Office Operations

• Own the day-to-day physical operation of the office — including morning restocking of kitchens, common areas, and supplies; beverage and fridge management; shower room upkeep; reception; mailroom operations; and coffee machine maintenance
• Manage food, beverage, and lunch service programs end-to-end, including vendor relationships, employee messaging, usage monitoring, and budget alignment
• Oversee office supply ordering, backstock management, and financial oversight across facilities operations

Vendor & Space Management

• Manage vendor relationships and service delivery across HQ — including janitorial, Creative Plant, Cintas, and other contractors — holding partners accountable to SLAs and presenting optimization recommendations
• Own the desk residency program, including strategy, team seating assignments, space allocation, and day-to-day tracking and communications
• Enforce parking garage policies and manage access control, including credential issuance, audits, and coordination with Security on compliance and escalations
• Experience managing budgets and tracking expenses

Employee Experience & Engagement

• Design and implement employee engagement programs that strengthen company culture and create moments of surprise and delight that reflect our values
• Own daily employee support — responding to tickets, serving as an approachable resource, and continuously evolving our operations playbook to ensure a safe, inclusive environment

Policy, Process & Cross-Functional Partnership

• Develop and iterate workplace policies and processes that maximize operational efficiency
• Collaborate with partners across People, IT, Facilities, Security, and Finance, clearly communicating complex concepts and adjusting messaging based on stakeholder needs
• Partner with Internal Events, Employee Experience, and other cross-functional teams to execute company events including all-hands and onsites

What you should have:

• 4+ years experience in workplace operations, facilities management, or a related field
• Strong vendor management skills with demonstrated ability to hold partners accountable to SLAs and budgets
• Experience managing space planning, seating programs, or desk residency initiatives
• Experience with annual planning, budgets, and tracking expenses
• Excellent communication skills with the ability to simplify the complex and adapt your message to any audience
• A proactive, solutions-oriented mindset with strong attention to detail and the ability to manage multiple priorities with minimal guidanceA genuine passion for creating inclusive, people-first workplace experiences

Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available. 

For this role, the Hiring Manager would like folks to be in the office 4 days a week.

The annual US base salary range for this full-time position is $128,000 - $144,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include benefits.

What we do:

Commission Strategy & Analytics is a global finance team that enables and supports The Trade Desk’s go-to-market efforts. We partner closely with HR, Sales, and Business Operations to design scalable incentive programs that align our sales targets with company performance. Our goal is to ensure every compensation decision supports organizational success, fairness, and employee engagement. 

What you'll do:

As the Associate Manager of Commission Strategy and Analysis, you will oversee the planning, analysis, and execution of compensation programs that align with business goals and performance outcomes. You’ll lead a high-performance team, manage key reporting and governance processes, and deliver strategic insights to senior leadership. 

• Lead the end-to-end administration, financial analysis, and optimization of global sales commission programs, ensuring alignment with revenue targets, margin goals, and company performance objectives.
• Own commission forecasting and accrual modeling in partnership with Finance, supporting monthly, quarterly, and annual budgeting cycles and providing visibility into compensation expense trends.
• Conduct detailed variance analysis on commission payouts versus bookings, revenue, and headcount plans, identifying drivers of over/under performance and delivering actionable recommendations to senior leadership.
• Partner closely with Accounting on commission accruals, reconciliations, and audit support to ensure accuracy, compliance, and timely financial reporting.
• Develop and maintain financial models to evaluate incentive plan effectiveness, quota attainment trends, SPIFF performance, and ROI on compensation spend.
• Manage and develop a team responsible for commission calculations, internal ticket resolution, documentation (e.g., Confluence), and recurring operational and financial reporting.
• Serve as the primary escalation point for complex commission inquiries, resolving issues across Sales, Finance, Accounting, Legal, and Business Operations while ensuring policy consistency and financial accuracy.
• Deliver executive-ready dashboards, risk assessments, and scenario modeling to inform plan design changes, territory adjustments, and workforce planning decisions.
• Drive automation and process improvements in commission workflows, reporting infrastructure, and data integrity to enable scalable operations and accurate, on-time payouts globally.
• Maintain and govern compensation policy documentation, ensuring alignment with financial controls, compliance standards, and internal audit requirements.
• Lead cross-functional initiatives related to incentive design, workforce planning, and compensation strategy to support sustainable growth and predictable financial outcomes.

Who you are: 

You are a strategic, analytical, and collaborative leader with a passion for using data to drive smarter compensation decisions. You thrive in a cross-functional environment and are skilled at connecting insights to action. 

Qualifications and competencies include: 

• 6+ years of experience in commission analysis, revenue, sales support, operations, or related field 

• Strong analytical and strategic thinking skills, with the ability to interpret data and connect compensation outcomes to business performance. 

• Deep expertise in compensation design, administration, and governance. 

• Proven experience managing and developing a team, including oversight of reporting, documentation, and process improvement. 

• Excellent communication skills, including the ability to present complex information in a clear, executive-ready manner. 

• Experience collaborating with HR, Finance, and other business teams to align on shared goals. 

• Proficiency with data systems, reporting tools, and documentation platforms (e.g., Confluence). 

• Track record of driving process automation and scalable solutions. 

• Strong project management skills and experience leading cross-functional initiatives. 

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

What's the opportunity? 

Intercom is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.

We’re looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.

You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer. Your main objective is to own and drive the performance of the mid-market customer segment, with accountability for growth, retention, and long-term customer value.

What will I be doing? 

Lead and develop an AI-fluent RM team

• Hire, onboard, and coach Relationship Managers across the MidMarket segment
• Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth.
• Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve
• Inspire high standards of performance, accountability, and customer focus

Own the business and deliver results

• Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation
• Establish strong forecasting discipline, deal inspection, and operational rigor at scale
• Ensure consistent CRM hygiene and adherence to sales process and methodology
• Balance near-term execution with long-term team development and business health
• Lead multi-threaded expansion strategies across accounts

Enable modern, value-based and technical selling

• Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Intercom
• Build business cases for AI adoption tied to efficiency, cost savings, and growth
• Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives
• Raise the bar on technical credibility and commercial rigor across the team
• Identify and unlock cross-sell and expansion opportunities
• Drive larger, strategic renewals and upsell motions

Partner cross-functionally and shape the org

• Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes
• Surface customer insights related to AI adoption, objections, and success patterns
• Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves
• Navigate complex buying groups and stakeholder alignment

What skills do I need? 

Required

• 4 years Sales Management experience
• Experience selling SaaS solutions in a quota-carrying environment
• Experience managing and developing revenue-owning individual contributors
• Strong coaching and talent development skills, particularly with experience managing mid-market or commercial account executives / relationship managers
• Demonstrated ability to forecast, inspect deals, and operate with rigor at scale
  Comfort leading teams through change in a fast-moving environment

Nice to have

• Experience in Small Business, Scale, or Commercial sales motions
• Exposure to selling technical or AI-enabled products
• Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)
• Experience helping customers adopt new technology

Bonus skills & attributes 

• Enjoy building and scaling teams while maintaining high standards
• Are excited about AI and motivated to help others understand its real-world value
• Balance empathy with accountability and operational discipline
• Translate complexity into clarity for customers and internal partners
• Like partnering cross-functionally to improve how the business sells and serves customers

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

*Proof of eligibility to work in the United States is required.

The OTE range for this role is targeted at $203,500 - $243,058 for the Chicago Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

What's the opportunity? 

Intercom is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.

We’re looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.

You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer. Your main objective is to own and drive the performance of the mid-market customer segment, with accountability for growth, retention, and long-term customer value.

What will I be doing? 

Lead and develop an AI-fluent RM team

• Hire, onboard, and coach Relationship Managers across the MidMarket segment
• Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth.
• Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve
• Inspire high standards of performance, accountability, and customer focus

Own the business and deliver results

• Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation
• Establish strong forecasting discipline, deal inspection, and operational rigor at scale
• Ensure consistent CRM hygiene and adherence to sales process and methodology
• Balance near-term execution with long-term team development and business health
• Lead multi-threaded expansion strategies across accounts

Enable modern, value-based and technical selling

• Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Intercom
• Build business cases for AI adoption tied to efficiency, cost savings, and growth
• Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives
• Raise the bar on technical credibility and commercial rigor across the team
• Identify and unlock cross-sell and expansion opportunities
• Drive larger, strategic renewals and upsell motions

Partner cross-functionally and shape the org

• Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes
• Surface customer insights related to AI adoption, objections, and success patterns
• Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves
• Navigate complex buying groups and stakeholder alignment

What skills do I need? 

Required

• 4 years Sales Management experience
• Experience selling SaaS solutions in a quota-carrying environment
• Experience managing and developing revenue-owning individual contributors
• Strong coaching and talent development skills, particularly with experience managing mid-market or commercial account executives / relationship managers
• Demonstrated ability to forecast, inspect deals, and operate with rigor at scale
  Comfort leading teams through change in a fast-moving environment

Nice to have

• Experience in Small Business, Scale, or Commercial sales motions
• Exposure to selling technical or AI-enabled products
• Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)
• Experience helping customers adopt new technology

Bonus skills & attributes 

• Enjoy building and scaling teams while maintaining high standards
• Are excited about AI and motivated to help others understand its real-world value
• Balance empathy with accountability and operational discipline
• Translate complexity into clarity for customers and internal partners
• Like partnering cross-functionally to improve how the business sells and serves customers

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

*Proof of eligibility to work in the United States is required.

The OTE range for this role is targeted at $203,500 - $243,058 for the Chicago Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

We’re hiring a Salesforce Administrator to help scale the operational backbone of the BuildOps GTM motion. Salesforce is the center of our go-to-market motion — and we need someone who can build, optimize, and evolve the platform at high speed while maintaining enterprise-grade quality and control.

This role requires deep Salesforce administration expertise and strong Quote-to-Cash (QTC) experience, including hands-on familiarity with Salesforce CPQ and downstream revenue workflows involving RCA, ARM, or similar revenue accounting tools.

If you thrive in fast-paced environments, enjoy solving complex GTM process challenges, and consistently deliver fast + thorough outcomes, you’ll excel here.

What You’ll Do

Optimize and Scale Salesforce

• Administer and optimize Salesforce across Sales, Marketing, Customer Success, and Finance
• Build and maintain scalable automation using Flows, validation rules, approval processes, and custom objects
• Drive clean, scalable architecture that supports rapid growth and evolving business needs
• Manage user access, roles, profiles, permission sets, and governance best practices
• Lead deployments, release cycles, sandbox strategy, QA, UAT coordination, and change management
• Maintain documentation and system standards while moving fast
• Ensure data cleanliness and enforce process compliance through smart controls and automation

Drive Quote-to-Cash Execution

• Own Salesforce CPQ configuration: products, bundles, pricing, discounting, approvals, renewals, amendments, and contracting workflows
• Build and optimize end-to-end Quote-to-Cash processes (Opportunity → Quote → Contract → Billing → Revenue)
• Partner with Finance to ensure clean revenue processes aligned with revenue recognition requirements
• Support integrations and workflows tied to RCA, ARM, and other revenue automation tools
• Continuously improve quoting speed, accuracy, and compliance through automation and smarter system design

Partner Across the Business

• Work closely with Sales leadership, Finance, Deal Desk, Customer Success, and GTM teams
• Translate evolving business requirements into system execution quickly and correctly
• Train users, improve adoption, and enforce best practices without slowing the business down

What We’re Looking For

Experience

• 5–7+ years of Salesforce Administrator experience (required)
• Proven success supporting high-growth SaaS GTM organizations
• Deep expertise in Salesforce CPQ (required)
• Strong experience supporting Quote-to-Cash workflows
• Experience operating in environments with frequent change, shifting priorities, and aggressive scaling goals

Certifications (Required)

• Salesforce Certified Administrator
• Salesforce Advanced Administrator
• Salesforce CPQ Specialist (strongly preferred / ideal)

Additional certifications (Platform App Builder, Sales Cloud Consultant, Revenue Cloud Consultant) are a plus.

Technical Skillset

• Expert-level Salesforce Flow experience (record-triggered, scheduled, screen flows)
• Strong understanding of Salesforce data architecture and object modeling
• Experience managing integrations and working alongside technical teams (APIs, middleware, ETL tools)

Additional Skillset

• Extreme Ownership: Takes responsibility for outcomes and drives work to completion without being chased.
• Bias for Action: Moves quickly in ambiguous environments while maintaining high quality.
• Strong Stakeholder Management: Partners effectively across Sales, Finance, CS, and Marketing and all other partner teams across the organization
• Team Player: Works well within a team environment alongside teammates and stakeholders
• Clear Communicator: Explains technical concepts in business terms and sets expectations proactively.
• Adaptable & Resilient: Thrives in fast-paced, frequently changing environments.
• High Standards: Cares deeply about data integrity, process discipline, and system performance.

Compensation: $120,000 to $160,000 base salary + performance bonus

About the Role

PagerDuty is seeking a Director of Pricing & Monetization to own the strategy and execution of how we package, price, and monetize our Operations Cloud platform.  This role sits within our Product Development organization and reports to the VP of Product Strategy & Growth.

This is a product-first role. You'll bring the same rigor to pricing that a great PM brings to a product: deep customer empathy, structured experimentation, clear feature tiering frameworks, and a bias toward measurable outcomes. You'll also be the connective tissue between Product, Sales, Finance, and Marketing, ensuring pricing strategy translates into field execution and commercial results. This role owns the full lifecycle from recommendation to implementation to operations. You'll be the decision-maker on deal desk, discounting, and promotions in real-time. 

The ideal candidate has operated at the intersection of product management and monetization in a later-stage B2B SaaS environment. You've owned packaging decisions end-to-end, built monetization infrastructure, and have the credibility to influence both product roadmaps and sales motions.

What You'll Own

Product & Monetization

• Define and evolve PagerDuty's packaging architecture — tiers, feature placement, usage-based levers, and entitlement frameworks — in partnership with Product and Engineering
• Build and maintain a monetization review process so product teams bring pricing strategy into roadmap decisions early, not as an afterthought
• Lead SKU design and experimentation: develop frameworks for how we create, test, and iterate on packaging changes quickly and safely
• Own the monetization platform roadmap — usage tracking, entitlement flexibility, SKU experimentation velocity — in partnership with Engineering and Revenue Systems
• This person is the cross-functional decision-maker across product, design, and engineering for what we build (including feature frameworks, entitlements, and metering) for how we take products to market. Owning the full lifecycle across plan to execution and operations
• Provide pricing and packaging leadership to other product teams across the portfolio

Go-to-Market Execution

• Operationalize pricing for the field: discount governance, approval workflows, customer-facing messaging, and enablement materials
• Lead packaging migration execution as we transition legacy customers to our modern Operations Cloud plans — including cohort strategy, field playbooks, and customer communication
• This person is expected to be a cross-functional decision-maker for GTM, Technology, and Revenue Operations teams

Feedback, Analysis, and Planning

• Track and report on pricing initiative performance — win rates, discounting patterns, migration progress, ARR impact by segment
• Build or leverage financial modeling capabilities (in partnership with Finance) to evaluate pricing scenarios and segment-level impact
• Get in front of customers regularly to pressure-test pricing assumptions and surface friction points

What You'll Build

This role inherits and grows an existing pricing and monetization foundation that includes:

• Billing & quoting infrastructure — core systems supporting deal execution and revenue operations, with opportunity to improve velocity and flexibility in partnership with Engineering and Revenue Systems
• Pricing calculators and field tools — internal tools used by the field to size and quote deals, currently in active development
• Discount approval workflows — existing governance structure for deal-level pricing decisions
• SKU architecture — a portfolio of plans spanning our legacy and modern Operations Cloud offerings, currently mid-migration
• Partner with executive leadership to align pricing strategy with company-level ARR and growth targets

The opportunity is to modernize this foundation so pricing decisions and actions happen faster, and go-to-market teams have tools they trust and actively use.

You'll lead and grow an existing small team:

• Pricing Analyst — supporting financial modeling and plan analysis
• Pricing Manager — focused on SKU migrations and pricing execution
• Technical PM / Monetization Ops — scaling infrastructure work
  
  

Your job is to elevate this team from execution support to a strategic pricing function that product and sales teams actively seek out.  We're looking for people who have...

Basic Qualifications

• 10+ years in B2B SaaS in roles spanning product management, pricing strategy, and/or monetization
• Demonstrated experience owning packaging architecture and feature tiering decisions — not just supporting them
• Track record of running pricing experiments and measuring commercial impact
• Strong cross-functional credibility with Sales, Finance, Product, and Go-To-Market leadership
• Experience managing pricing change in the field — migrations, repackaging, new monetization models — with the communication skills to bring stakeholders along
• Ability to mentor and grow other pricing and product roles
  
  

Preferred Qualifications

• Experience at a company during transition to usage-based or consumption pricing
• Familiarity with monetization infrastructure (entitlements, billing systems, SKU tooling)
• Familiarity with B2B SaaS deal structures, discount governance, and revenue recognition considerations
• Has led or contributed to pricing strategy at a company scaling toward $1B+ ARR
  
  

What Success Looks Like

3 months

• Deep understanding of current SKU architecture, billing systems, and field pricing dynamics
• Relationships established with Sales Strategy, Deal Desk, Finance, and key Product leaders
• Monetization review process proposed — ensuring product teams bring pricing decisions forward early
  
  

6 months

• 1–2 packaging experiments launched and instrumented (e.g., new tier, usage-based pilot, feature unbundling)
• Go-to-market and customer-facing pricing tools meaningfully improved — measurable increase in field confidence and usage
• Discount governance strengthened — clear ownership and sign-off process for deal-level exceptions
• SKU creation process improved — clear ownership, documented process, and faster turnaround
  
  

12 months

• Measurable ARR impact: improved win rates on Operations Cloud, reduced discounting frequency, or accelerated legacy SKU migration progress
• Monetization infrastructure roadmap in flight — billing and quoting systems have a credible modernization path
• Entitlement flexibility improved — product teams can run pricing experiments with greater speed and independence
• Pricing function is seen as a strategic partner across Product, Sales, and Finance
• Team is performing with high agency and developing toward expanded scope

The base salary range for this position is 180,000 - 303,600 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

 **This role is expected to come into our San Francisco office 2 days a week, so you can thrive in your new role and fully embrace being a Dutonian!**

The Strategic Finance team oversees the company's financial well-being while supporting operational and business planning in a dynamic, fast-paced environment. We work hard to ensure growth is accurately projected and managed, and that our financial results are appropriately accounted for. We provide financial analysis to determine critical strategic and operational decisions within a rapidly growing organization. We are looking for a senior Deal Desk analyst to join our team to support our growing commercial selling motion through financial analysis and guidance on standard and non-standard commercial agreements.

This position requires a nimble and curious professional capable of managing multiple priorities in a dynamic, rapidly growing, and fluid organization. You must be highly analytical, organized, and skilled at communication and problem-solving. This role will work to enforce and help define the process behind our discount and credit policies, appropriately structuring deals in alignment with DigitalOcean’s financial goals.

What You’ll Be Doing:

• Build trusted cross-functional relationships with Sales, Revenue Operations, Legal and Revenue Accounting and Strategic Finance; proactively identify opportunities for process improvements.
• Partner with Sales and Revenue Operations to structure commercially sound deals by evaluating tradeoffs across price, term, volume, and risk, aligned with financial guidelines.
• Lead financial modeling and evaluation of deal structures, ensuring alignment with margin targets, ARR goals, and long-term profitability.
• Enforce approval frameworks and policies; manage escalations and exceptions for strategic deals.
• Design and own discount reporting and cadence analytics to enable organization wide visibility into trends in the discounting program.
• Work alongside R&D Finance and D&A teams to refine customer and product-level margin profiles.

What We’ll Expect From You:

• High standards of accuracy and precision; extremely detail-oriented, highly organized and resourceful.
• Strong financial modeling, analytical and problem-solving skills with the ability to quickly grasp and apply analytical concepts.
• 2+ years of experience in investment banking, consulting, FP&A/ sales finance, deal management, sales operations, or business operations.
• Demonstrated ability to work within fixed timeframes and meet deadlines consistently.
• Proactive communicator with excellent verbal and written skills.
• Strong Excel and Google Sheets skills.
• Experience with Salesforce, Hubspot or other CRM tools desired.
• Experience with data analysis programs like Looker and Tableau is a plus.
• Bachelor’s degree required.

Compensation Range: 

• $93,600.00 - $117,000.00

*This is a remote role

JR: 2026-7739

#LI-Remote

About Octave

Octave is a modern mental health practice that offers both in-person and virtual therapy. We focus on making high-quality care more accessible and affordable by partnering with insurance providers. Our goal is to support clients and clinicians with a system built on equity, effectiveness, and sustainability.

About the Role

Octave is seeking to partner with existing group practices in California (Los Angeles, Sacramento, Riverside, San Francisco, and San Diego areas) that want to provide excellent mental health care, both in-person and virtually. As an Octave partner, your team will join a supportive community of clinicians focused on client-centered, evidence-based therapy. 

At Octave, we take care of all backend operations so your clinicians can focus on providing care. Our team manages credentialing, billing, marketing, technology support, and client referrals. This allows your clinicians to focus primarily on seeing the clients we connect them with and completing session documentation, removing the administrative burden from your group practice.

Your providers will support adult clients managing stress, anxiety, depression, and related concerns. We emphasize evidence based practices such as CBT and DBT with a strong commitment to culturally responsive care. 

What You’ll Do

• Provide therapy to adults dealing with stress, anxiety, depression, and other concerns.
• Use short-term, evidence-based approaches like CBT or DBT.
• Offer culturally responsive care.
• See clients virtually and/or in person (you must have your own office space to hold in-person sessions).

Qualifications for Group Practices

• Must have at least 3 or more fully licensed clinicians who would be joining Octave.
• Required to have your own office space and are willing to provide in-person services (located within the markets we're currently hiring for).
• All clinicians must be fully licensed (no associate or intern level providers).
• Licensed in California (LMFT, LPCC, LCSW, PsyD)
• Must be licensed and in good standing with your governing licensing board.
• At least 1 year of post-license experience (2+ preferred).
• Training in therapies such as CBT, DBT, trauma-focused treatments, or similar.
• Certain payor relationships may exclude you from employment.
• Master’s Degree or higher from an accredited school of Social Work, Psychology, Counseling or Marriage, or Family and Child Counseling.

Octave's Company Values: 

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
• There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. 
• Must be able to observe and communicate information on a laptop. 
• Move up to 10 pounds on occasion. 
• Must be eligible to work in the United States without sponsorship now or in the future.
• Octave’s policy requires that all clinical sessions be conducted while you are physically located in the United States.

System Requirements

Octave IT supports these minimum system requirements for the most optimized experience using Octave telehealth tools:

• Computers that are Mac OS (Ventura or later) and Windows OS (10/11)
• Computers kept up with the most recent security updates
• An unmanaged device (a device not provided to you by another company/organization)

Additionally, Octave IT does not support using iOS, Android, or ChromeOS as your primary device.

Compensation

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.

The hourly compensation range for this role is listed below dependent on licensure:

In-Person Rates:
$122-$135/hour for master's level license.
$122-$145/hour for doctoral level license.

Virtual Rates:
$117-$130/hour for master's level license.
$117-$140/hour for doctoral level license.

How We Use Technology in Hiring:

As part of our hiring process, we may use technology tools, including AI-supported systems, to assist with reviewing applications or documenting interviews. These tools are designed to support our team, not replace human judgment, and final hiring decisions are always made by our team.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHO WE ARE LOOKING FOR:

Our mission is to ensure the Trade Desk engineering team can deliver products to our customers as quickly and efficiently as possible. Our goal is that our engineers within the Trade Desk are happy, efficient, and productive. If you are technical, data-driven and creative, with a deep understanding of the software development (SDLC) process and a day in the life of an enterprise developer, with a passion for building great developer experiences, we would love to talk to you about the open positions on our PM team.

The Trade Desk Product Team hires courageous, passionate PMs who set big goals and execute them. We help you grow and challenge you with hard, meaningful work. We celebrate our successes and learn from our failures together. We value and develop strong leadership, asking our PMs to take on ambitious and often ambiguous projects that promise to extend our lead in the industry.

WHAT YOU WILL BE DOING:

Our teams own the software development life cycle at the Trade Desk – from the first day of a new developer, to the first discussions about a feature, to coding and debugging, through deployment into our global data centers, and all the way to A/B Testing and Experimentation. Our goal is to build tools, frameworks, automation and processes that help our developers focus their time on delivering customer value.

You will be responsible for understanding the needs of our Trade Desk Engineering Team, the tools and processes that they use, the technical governance standards they must meet, and industry trends and best practices. You will be responsible for taking all of that information to define our developer experience (DX) strategy and the roadmap to get there. This includes; refining the local developer environment, how developers checkout, build, and merge code, how developers conduct code reviews, and the stewardship process for cross-team code submissions. You will also be responsible for developing the AI strategy and tools that help engineers be more efficient, innovative, and focus more time on inner development loop activities. You'll work closely with engineering, product, and other key stakeholders to develop the right metrics that drive data-driven decisions and drive execution against the roadmaps you create. This is a strategic role within the Trade Desk Development Platform organization where you will be leading deeply technical projects, AI development strategies, and providing leadership in a complex, fast-paced environment.

WHAT YOU BRING TO THE TABLE:

• 6+ years of direct Product Management enterprise software development experience working with local developer tools and IDE’s, source code repositories, build and merge processes, deployment frameworks and tools, and product / feature releases.

• A deep understanding of the role of AI in the life of a developer including AI IDE plugins and CLI tools, MCP Servers, AI agent frameworks, and how these work to improve the SDLC.

• Demonstrated "working backwards" from internal customers to build long term strategies and solutions.

• A passion for building great developer experiences and a track record of having done so.

• A proven track record of partnering with engineering teams to solve complex, technical problems and delivering large and impactful software projects with measurable business outcomes.

• Excellent communication skills including the confidence to participate in very technical conversations, the ability to drive consensus and commitment, and the ability to crisply communicate delivery timelines, trade-offs and risks to senior management.

• Durability and grit -- sometimes solutions take creative thinking, multiple iterations, and staging while dependencies solidify. You try many different approaches to the right answer.

• Enthusiasm for all things developer, DevOps, emerging technologies, and a desire to keep on top of industry trends

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About the role

We are seeking a Strategic Finance, GTM member to join our Finance team at Anthropic to partner with Public Sector sales counterparts. In this role, you will be a key partner to our go-to-market teams, providing financial expertise and guidance to support strategic decision-making. As we continue to grow, you will play a crucial role in analyzing financial data, building models, and delivering insights to drive informed business decisions across revenue goals, sales capacity planning, deal desk and marketing spend returns. This role will work closely with cross-functional teams and collaborate with other members of the finance organization to align go-to-market strategies for the Public Sector with broader financial considerations.

Key responsibilities

• Provide expert guidance, recommendations, and influence to go-to-market stakeholders on financial strategies, investments, and resource allocation decisions, leveraging an in-depth understanding of the company's financials
• Partner cross-functionally to drive analysis, build financial models, and recommend business decisions across a variety of areas, such as revenue goals, sales capacity planning, deal desk and marketing spend
• Prepare and deliver clear, concise, and insightful financial reports, analyses, and forecasts, highlighting key trends, risks, and opportunities to facilitate informed decision-making to stakeholders and executives
• Collaborate with other members of strategic finance, FP&A, and accounting counterparts, helping to align go-to-market with broader financial strategies and considerations
• Establish and implement reporting dashboards and scorecards to track key operational and financial metrics

Minimum qualifications

• Experience across strategic finance, go-to-market finance, private equity, growth equity, venture capital, consulting, and investment banking
• Exceptional analytical skills with an ability to synthesize data into compelling insights and develop / maintain complex financial operating models
• Extraordinary problem-solving and critical thinking abilities to navigate complex financial challenges
• Comfort working cross-functionally and are adept at communicating complex financial information to non-finance audiences
• Excitement about working in a fast paced, dynamic environment and adapt well to change
• Possess a bias towards action, strong work ethic, and have experience driving operational outcomes under tight timelines
• Strong relationship building, business judgment, process management, and communication skills
• Are passionate about Anthropic's mission to build safe, transformative AI systems

Preferred qualifications

• 7+ years of experience across strategic finance, go-to-market finance, private equity, growth equity, venture capital, consulting, and investment banking
• Finance Business Partnership experience with Public Sector sales
• A combination of 3+ years in strategic finance, paired with several years prior across private equity, growth equity, venture capital, consulting, and investment banking
• Experience with consumption based and/or complex business models
• High knowledge of and interest in effective go-to-market strategies including deal-desk management
• Background in AI, ML, or related technologies

Springboard Fellow

San Francisco Hillel

Role Overview

Make your mark on Jewish student life by joining San Francisco Hillel as the Springboard Fellow. You will build one on one relationships with students, plan and execute engaging events and programs around campus, and help inspire students to make a commitment to Jewish life.

San Francisco Hillel is the hub of Jewish student life in San Francisco. As a multi-campus Hillel, we serve undergraduate and graduate students at over 5 campuses throughout the city. Our team is known for being innovative and radically inclusive, and as our new Springboard Fellow you will have the unique opportunity to help up serve over 100 students in the beautiful and diverse city of San Francisco.

As a Springboard Fellow at San Francisco Hillel, you will join our Student Life Team and will help us engage Jewish student life at San Francisco State University (SF State), and reinvigorate and build Jewish student life at Community College of San Francisco (CCSF). You will be responsible for welcoming and engaging the 2026 and 2027 freshman classes, as well as finding and engaging current students who have not previously connected with Hillel. You will mentor student leaders and help them design their vision of Jewish life on campus and engage students in an array of Jewish learning opportunities.

Given SF State’s politicized campus climate, Jewish students often lack the space to openly express their Judaism, and therefore seek opportunities to have fun and celebrate their Judaism among peers. Using Design Thinking processes, you will support our students in making meaning, cultivating connections, pursuing justice, and meeting their basic needs. You’ll curate exciting, anticipated gatherings that create community and connection, attract new students, and keep them coming back for more. 

You'll wake up each day (or at least most) and be genuinely excited and enthusiastic about creating an inviting place that inspires students to explore, experience, and create vibrant Jewish lives. This is so much more than your average 9-to-5.

About The Springboard Fellowship

The Springboard Fellowship is a paid, two-year fellowship that brings recent college grads with raw talent, passion, and skills needed to reimagine and redesign Jewish student life to college campuses across North America. 

Trained in Relationship-Based Engagement, Human-Centered Design and other entrepreneurial frameworks, you will be exposed to the most successful initiatives from across the Hillel movement. Fellows will work with students to imagine, create, and refine experiences for Jewish life that dramatically impact student engagement, efficiently and strategically apply and scale successful initiatives from across the movement, and give birth to cutting-edge ideas that have the potential to transform how Hillel and creates inclusive spaces for #AllKindsOfJewish.

We’re looking for people who embrace challenges, take risks, fail, and learn from the past, while maintaining their passion and sense of humor. Extensive Jewish education is not necessary — just an interest in creating a vibrant Jewish community, a commitment to learning, and the desire to make a difference in the lives of students. 

What You’ll Do

GOALS:

• Find new and returning students who are curious or passionate about Jewish life and build one-on-one relationships with them. This role will also facilitate relationship building between students and their peers.
• Form relationships and partnerships with various campus departments and student organizations to increase awareness of SF Hillel’s community.
• Plan and support diverse programming and events at SF State and CCSF to provide students with opportunities for connection, community, and Jewish learning.
• Mentor student leaders to advance their leadership skills and achieve both their individual goals and the goals of the organization as whole.
• Facilitate 1+ Jewish Learning cohorts per semester and infuse Jewish learning opportunities into other programming and events (both on and off-campus). 

WHAT YOU’LL DO: 

Core day-to-day responsibilities: 

• Meet for coffee with students at SF State and CCSF to get to know them and see how SF Hillel can support their Jewish and student experiences during college.
• Mentor passionate student leaders as they dream and ideate new engagement strategies, Hillel experiences, and campus partnerships. You’ll provide coaching to ensure they’re guided and supported as they build an inclusive, pluralistic community within and beyond Hillel.
• Actively serve as a leader on SF Hillel’s Student Life Team, supporting the facilitation of all major and cross-campus programming, Shabbatot, and holidays.
• Maintain records of student interactions, events, and attendance for engagement measurement and ongoing evaluation through SF Hillel’s engagement tracking database.
• Provide support to students who are struggling by creating trusting mentorship spaces and connecting them to partners and resources that provide expert, licensed assistance. That may look like: reviewing someone’s resume, walking them to the campus counseling center, or suggesting a grief workshop. 

Who You Are

• You’re A Relationship-Builder: You thrive on meeting new people, understanding their interests, and forging meaningful connections.
• You’re A Collaborative Team Player: You enjoy working collaboratively with a team to solve problems and explore new initiatives.
• You’re A Passionate Learner: You love learning and continuously building up your Jewish knowledge.
• You’re An Innovative Educator: You believe in infusing education into captivating experiences that stimulate the imagination.
• You’re A Facilitator: You thrive in creating spaces for students to converse, share ideas, and explore and develop their own ideas on relevant issues.
• You’re A Recent College Grad: Whatever your degree, you are excited about Jewish life on campus and have experience as a participant and maybe even as an educator in a Jewish educational setting.
• You’re A Creative Thinker: You are constantly reimagining the ordinary, seeking ways to repurpose and improve things.
• You’re A Bold Visionary: Think big and creatively, viewing everything as a possibility and embracing a risk-taking, entrepreneurial spirit.

 ~You’re A Springboard Fellow ~ 

What You’ll Bring to the Job

• 0 -3 years professional work experience
• Bachelor's degree
• Ability to manage multiple moving projects, take direction from an experienced supervisor, and adhere to deadlines.
• Excited to support the student life team’s shifting priorities with a “no job too small” mentality.
• Eagerness to meet new people and do important outreach work as you build and strengthen dynamic Jewish communities.
• Ability to navigate nuance and hold pluralism in a sometimes-fraught campus climate, the strength to facilitate and lean into conversations about anti-Zionism and antisemitism, and eagerness to work as part of a team addressing these issues.
• Excellent leadership and a readiness to be a role model.
• Strong written and verbal communication skills, a detail-oriented and highly organized approach.
• Ability to work nights and weekends as required for meetings, events, and deadlines

Please Note: 

• This is an in-person role location in San Francisco, CA; remote work is not available for this position 
• Must be able to engage in a range of physical activity, including standing or sitting at a desk or computer and walking (sometimes on uneven surfaces) for extended periods of time. Must be able to lift/carry up to 25 pounds.

What You’ll Receive

• Competitive salary in the nonprofit marketplace. The salary range for this role is $46,000 - $51,000 in year one of the Fellowship, and the salary range is $48,000- $53,000 in year two of the Fellowship.
• A comprehensive benefits package, including health insurance, retirement plan, Life, AD&D and Long Term Disability (LTD) insurances, Flexible Spending accounts, generous vacation/sick time, and parental leave.
• High-level professional development to help develop core skills in experiential education, including learning from some of the most innovative organizations in Jewish education today. 
• $3,200 in professional development funds from the Springboard Fellowship to utilize over the course of two years.
• Intensive Jewish summer and year-long learning experiences that will provide you with the knowledge, passion, and critical tool kit to fuel your work building our Jewish communities. 
• Mentoring and career coaching to help you during and after your Fellowship. 
• A network of terrific colleagues from across the Hillel movement. 
• Travel opportunities, both domestically and internationally, multiple times per year (if permitted).
• A stipend for mobile phone use to cover a portion of your cell phone bill.
• Fully funded monthly public transportation pass for work purposes.

What's the opportunity? 

As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting. 

In this role, you'll be a key player in driving Intercom's growth and acquiring new clients within the LATAM region. You’ll have the chance to engage with top companies, generate new business opportunities, and make a significant impact on both regional and global business objectives. This is an opportunity to shape the future of our LATAM strategy, develop your career in a high-impact role, and play a key part in elevating the bar for success as we scale.

What will I be doing? 

• Drive the acquisition of new clients and manage the full sales cycle (prospecting to closing) in the LATAM market
• Build and maintain a healthy sales pipeline, consistently prospecting to meet monthly and quarterly revenue goals
• Provide timely and accurate forecasts and clear visibility on revenue performance
• Stay updated on product knowledge and evolving processes
• Develop and deliver tailored product demos to address each client’s unique challenges and needs
• Take a consultative approach to sales, identifying and addressing customer pain points while positioning our solutions as trusted partners
• Focus on exceeding sales targets and demonstrating competitiveness.
• Engage in team development and mentoring.
• Represent the voice of the customer to cross-functional teams (Marketing, Product).
• Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team
• Adapt quickly to changes in market conditions, customer needs, and product updates
• Use creative problem-solving to overcome obstacles and close deals
• Leverage sales tools and CRM software to track leads, progress, and activities
• Negotiate contract terms to close deals while maintaining healthy margins
• Exhibit grit and determination to succeed, overcoming challenges and driving results.
• Willingness to travel within the country to support client needs and business objectives

What skills do I need? 

• 4+ years of experience as an Account Executive.
• 2+ years of SaaS experience selling similar products.
• Must be fluent in Portuguese; proficiency in Spanish is also a plus.
• Strong sales instincts and track record hitting and exceeding quota
• Exceptional written and verbal communication
• Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
• Ability to close net new business in a competitive landscape
• Exhibits a growth mindset, intellectual curiosity, and ambition

Benefits 

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees, friends, and family!

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the San Francisco Bay Area is $226,000-$270,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

#LI-Hybrid

Role: Technical Director of Operations

Location: Hayes Valley, San Francisco, CA

Basic Job Details

Job Type: Full Time
Work Model: Hybrid
Remote Days: Monday & Friday
Office Days: Tuesday, Wednesday, Thursday

Job Description

We’re looking for our first Technical Support Leader to own the vision, strategy, and execution of Baton’s Production Support function, ensuring platform reliability, operational excellence, and exceptional customer experiences as we scale. You’ll lead and grow a team of Production Support Engineers, and establish Baton’s technical support function as a strategic partner to Engineering, Product, and Customer Success. This role blends strategic execution, people leadership, and operational rigor. This is ideal for someone who thrives in ambiguity, enjoys building from 0-1, and cares deeply about reliability, customers, and engineering velocity.

Responsibilities

• Leadership & Team Development:
  • Lead and mentor a high-performing Production Support Engineering team, fostering a culture of ownership, empathy, and continuous improvements
  • Build and execute hiring, onboarding, and career development plans, establishing clear pathways for growth
  • Create structured onboarding programs to accelerate context-building on Baton's products, tech stack, and business logic
  • Foster deep integration between PSE and core engineering teams, breaking down silos and enabling knowledge sharing
• Operational Excellence:
  • Design and implement comprehensive runbooks, processes, and operational documentation
  • Establish and manage SLAs and key metrics (uptime, response time, resolution time, CSAT), driving continuous improvement through data
  • Own customer and operator communication during incidents, ensuring clear, timely, and empathetic updates during outages and degradations
  • Leverage customer insights, telemetry, and support trends to proactively detect issues, automate solutions, and advance support tooling
  • Partner with Engineering to validate new features, run bug bashes, create E2E/integration tests in response to incidents, and support pre-onboarding QA for customer migrations
• Strategic Initiatives:
  • Define the team’s charter, transforming Production Support towards a hybrid Site Reliability Engineering (SRE) / Technical Solutions Engineering model
  • Partner with Engineering and Product leadership to influence platform reliability, observability tooling, and self-service capabilities—ensuring Baton's infrastructure can scale to support Ryder's 50K+ customers
  • Define and execute a roadmap toward 24x7 coverage, reducing external help desk dependencies as the business scales
  • Establish processes for the PSE team to take on customer-specific technical solutions, configuration changes, and lightweight operational fixes—protecting engineering bandwidth for strategic roadmap work
  • Champion exceptional customer experiences: Use incident trends and customer feedback to drive platform improvements that prevent future issues and increase customer satisfaction

Minimum Qualifications

• 7+ years of experience in technical support, DevOps, or Site Reliability Engineering
• 5+ years of experience managing and scaling production support teams in high-growth B2B SaaS
• Strong technical background with deep understanding of cloud infrastructure, CI/CD, containerization (Kubernetes, Docker), and observability tools
• Hands-on experience with monitoring and alerting systems (Prometheus, Grafana, Sentry, DataDog, etc.)
• Track record of building 0-to-1 support functions where you owned both the "what" and the "how"
• Strong program management skills to lead cross-functional initiatives and drive projects to completion
• Proven ability to operate independently in ambiguous environments, defining strategy and executing without extensive guidance from leadership
• Experience operating in enterprise or high-scale B2B SaaS environments where reliability, compliance, and customer SLAs are non-negotiable
• Comfort navigating large, matrixed organizations (experience working across multiple teams, getting alignment, and influencing without authority)
• Deep empathy for customers, with commitment to delivering exceptional support experiences even under pressure

Preferred Qualifications

• Experience in logistics, supply chain, or freight technology
• Background in QA or test automation
• Previous experience building or managing 24x7 support operations
• Experience transitioning support teams toward SRE or Technical Solutions Engineering models
• Front-end experience (React, TypeScript) for handling lightweight UI fixes
• Experience in Fortune 500 or large enterprise tech organizations, particularly in roles requiring cross-functional alignment and executive communication
• Fluent in Spanish

The Perks

• Competitive Base Salary + Cash Bonus Structure
• Annual Company Bonus + Long Term Incentive Plan
• 401k with Matching
• Hybrid Work Schedule
• Hyper-Stable, publicly traded Enterprise
• Medical, Dental, and Vision Health Coverage
• Employee Stock Purchase Program (15% discount to market value)
• Collaborative, Fun, and Tech Forward office in Hayes Valley, San Francisco, CA

Compensation Range: The annual base salary range for this position is $180,000- $230,000*. Compensation will vary based on factors including skill level, proficiencies, transferable knowledge, and experience. In addition to base salary, Baton's full-time employees are eligible for an annual performance bonus.

Manager, Revenue Accounting

Redwood City, CA (Hybrid); San Francisco, CA (Hybrid); United States (Remote)

About The Role

We are looking for a hands-on Manager, Revenue Accounting  to build and scale our revenue accounting function as we continue to grow. This role will be instrumental in owning and evolving our revenue recognition processes under ASC 606, particularly in a project-based / services-driven revenue model.

You will partner closely with Finance, Deal Desk, Legal, Sales, and Delivery teams to ensure accurate revenue recognition, strong billing and collections processes, and scalable systems. This is a highly cross-functional and operational role — ideal for someone who thrives in ambiguity, enjoys building from the ground up, and isn’t afraid to dive into the details.

What You’ll Do

• Own and manage revenue recognition in compliance with ASC 606, including contract review, performance obligations, SSP analysis, and revenue allocation.
• Lead and optimize project-based billing processes, ensuring accurate invoicing aligned with contract terms and delivery milestones.
• Partner with Sales, Legal, and Deal Desk to review complex contracts and provide accounting guidance on revenue implications.
• Drive improvements in collections and cash flow, particularly with enterprise customers, by partnering cross-functionally to resolve billing and payment issues.
• Build and enhance scalable processes, controls, and systems to support a growing and evolving revenue model.
• Support and help lead the month-end close process, including preparation and review of revenue-related journal entries, reconciliations, and flux analysis.
• Ensure strong GL integrity and GAAP compliance across revenue-related accounts.
• Prepare technical accounting memos, narratives, and documentation to support revenue recognition positions.
• Partner with external auditors during audits and quarterly reviews, including audit support, walkthroughs, and control documentation.
• Develop and maintain internal controls over revenue, including documentation and testing readiness.
• Identify opportunities for process automation and system improvements across billing, revenue recognition, and collections workflows.
• Collaborate cross-functionally to ensure alignment between revenue systems, CRM (e.g., Salesforce), and financial systems.

Required Qualifications

• 7+ years of experience in revenue accounting, with strong exposure to ASC 606
• Deep experience with project-based, services, or hybrid SaaS revenue models
• Strong understanding of GAAP and general ledger accounting
• Proven experience managing or supporting month-end close processes
• Experience supporting or reviewing sales commissions and bonus calculations
• Experience with enterprise billing and collections, including improving collection cycles
• Demonstrated ability to operate in ambiguity and build processes from scratch
• Experience preparing technical accounting memos and audit documentation
• Prior experience working with external auditors and supporting audits
• Strong attention to detail with the ability to zoom out and think strategically
• Excellent cross-functional communication and stakeholder management skills
• Hands-on mindset with willingness to dive into operational and transactional details

Bonus Points For

• Experience in a high-growth startup or scaling environment
• Background in AI, SaaS, or technology companies
• Experience with revenue automation tools (e.g., NetSuite, Tabs, Maxio, etc)
• Familiarity with Salesforce and CRM-to-finance integrations
• CPA or equivalent certification
• Experience building or improving collections processes for enterprise customers

Location

Bay Area strongly preferred; open to remote.

Salary Range

$132,000 – $208,000 USD (adjustable depending on level/scope)

Be Your Best at Snorkel

Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About the team/role

We are looking for a Pricing Strategy Senior Manager to be an early leader of our pricing strategy function.  This is an opportunity to impact our customers, our market position, and our P&L. The ideal candidate is a pricing expert and enthusiast, well-versed in pricing best practices.  This person applies structured frameworks, conducts in-depth data analysis and research,  and assembles cross-functional teams to solve large, ambiguous problems.  The ability to communicate effectively with senior leadership is essential. 

What you’ll do

• Serve as the strategic architect for end-to-end pricing and packaging across all go-to-market channels, including both high-touch sales and self-serve models. Lead the transition of successful pricing and packaging concepts into scalable, organization-wide execution.
• Develop data-driven pricing models for new and existing products across customer segments. Establish volume-based price points.
• Design and implement experiments/tests to inform broader rollouts and analyze customer purchasing behavior, price elasticity, cross-price elasticity, promotions success, and other pricing KPIs.
• Partner with Product, Sales, Marketing, Deal Desk, and Go-to-Market leadership to develop pricing for new offerings and evolve existing ones. Drive the Pricing Board approval process.
• Conduct in-depth market research and competitive analysis to inform pricing decisions. Identify and deliver insights as market dynamics evolve.
• Drive proposals to improve AI innovation, pricing intelligence, and monetization infrastructure.
• Define and enforce pricing governance frameworks.

What you bring

• 8+ years of experience, including 5+ years in pricing and packaging within the B2B space. Focused on large P&P changes. Experience with consumption business models or businesses with real COGS is a plus.
• Proven success in developing and launching pricing models that scale across segments and drive measurable impact.
• Ability to collaborate across departments and influence senior stakeholders.
• Experience with PLG and Enterprise Sales monetization models.
• Strong analytical mindset with experience in financial modeling and data-driven pricing.
• Comfortable operating in a fast-paced, product-led environment with strong go-to-market collaboration, thriving in cross-functional teams, and driving efforts forward as a Project Manager.
• Strong ability to distill complex analytical concepts into ultra-succinct documentation for C-staff.
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

Please note: This position is not eligible for immigration sponsorship. 

Company Overview

We are the better way to work in finance. As private equity’s value creation partner, we sit at the heart of PE—where sponsors and CFOs meet. Through financial consulting rooted in data, technology, and AI, we help clients drive value—supporting the office of the CFO to drive end-to-end value creation.

If you crave challenging work and are looking to grow, come solve complex issues alongside 1,600+ finance & technology experts in a supportive, collaborative environment.

Backed by premier private equity firms and headquartered in New York with 11 offices around the globe, we are a high-growth, entrepreneurial firm looking for people who want to be part of building something great. Come make your mark.

AI Support Analyst

The AI Support Admin plays a critical role in ensuring the smooth operation and adoption of AI tools across Accordion. Acting as the first line of specialized support for AI-related escalations, this individual bridges day-to-day technical assistance with long-term enablement initiatives. Reporting to the AI Enablement Lead, the Analyst will partner closely with both AI system readiness and AI training to resolve user issues, maintain system readiness, and enhance firmwide confidence in AI-driven tools.

This role combines hands-on technical troubleshooting with process and training support—making it ideal for someone who is equally comfortable solving technical challenges, documenting best practices, and assisting in the rollout of new AI capabilities.

The ideal candidate is a problem-solver who thrives at the intersection of technology and people. They bring curiosity about AI, patience in helping users, and the technical acumen to keep systems running smoothly. This person takes initiative, communicates clearly, and sees AI not just as a set of tools—but as a transformational force to make work more intelligent, efficient, and collaborative.

This position will ideally be based in one of our US offices and is a hybrid role with the flexibility to work remotely 2 days per week (also eligible for remote candidates).

This position is not eligible for immigration sponsorship.

What You'll Do:

AI Support and Troubleshooting

• Serve as the Help Desk escalation point for all AI-related issues, including tool access, performance, and integration challenges
• Troubleshoot and resolve incidents involving platforms such as Glean, CoPilot, ChatGPT, Zoom AI, and future AI applications
• Maintain documentation of known issues, resolutions, and best practices to improve first-line Help Desk response efficiency
• Monitor AI system health, escalate platform-level outages, and communicate impacts to stakeholders as appropriate

Collaboration and Enablement Support

• Work with AI system readiness to test new configurations, validate system integrations, and ensure readiness for production use
• Support AI training in maintaining learning materials, managing AI knowledge articles, and coordinating firmwide training sessions
• Participate in rollout activities for new AI tools and enhancements, providing hands-on user assistance and feedback for improvement
• Assist in building and maintaining AI usage dashboards and adoption reports in collaboration with the BI and Data Analytics teams

Continuous Improvement and Governance

• Identify recurring support patterns and propose solutions to improve user experience and system performance
• Maintain compliance with Accordion’s AI governance, security, and data management standards
• Document AI support procedures, ensuring alignment with internal IT and internal People Team standards

You Have:

• 2–4 years of experience in IT support, systems administration, or AI/automation tool management
• Strong understanding of enterprise AI tools such as Microsoft CoPilot, Glean, ChatGPT, Zoom AI, or similar
• Excellent troubleshooting, communication, and documentation skills
• Demonstrated ability to collaborate across teams, prioritize effectively, and manage multiple concurrent tasks
• Familiarity with Power BI, SQL, or other reporting tools is a plus
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)

You Are:

• Excited to be part of a growing team, with a focus on driving future growth
• Passionate about delivering exceptional client service
• Knowledgeable about the relationship between Private Equity sponsors and their portfolio companies, particularly within the office of the CFO
• Willing to get your hands dirty in the details of a project while simultaneously seeing the whole picture
• Comfortable managing projects with multiple complex workstreams while also focused on your single workstream (you are managing and doing)
• A self-starter with a strong work ethic
• Full of entrepreneurial spirit and comfortable in a fluid, flat organization
• Able to effectively communicate complex issues and solutions, and raise issues to senior team members when necessary
• A team player, able to work with team members across all levels
• Someone who enjoys mentoring others and doing meaningful work
• A leader of others; you lead by example

The annual salary for this role ranges from: $70,000 to $90,000 + benefits + bonus.

Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to geographic location, skill set, years and depth of experience, education, certifications, cost of labor and internal equity.

Accordion is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.  We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Please note that as per Accordion policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our inclusive diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Accordion will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

#LI-HA1

Overview

We’re looking for a hands-on Senior IT Engineer to run day-to-day IT operations and deliver a seamless employee technology experience across a globally distributed workforce.

This role is responsible for leading the helpdesk, managing onboarding and offboarding, owning device lifecycle and logistics, and continuously improving how IT operates at scale. You’ll bring a strong technical foundation and a bias toward action, with the ability to jump into issues directly while also building the systems, processes, and automation needed to reduce friction over time.

The ideal candidate demonstrates strong ownership by proactively identifying and solving problems while holding themselves accountable for outcomes. They are customer-obsessed and operationally minded, continuously improving processes, eliminating inefficiencies, and building scalable systems that enhance the overall employee experience.

What You’ll Be Doing

Run Day-to-Day IT Operations

• Own and operate the IT helpdesk, ensuring fast, high-quality resolution of employee issues
• Troubleshoot hardware, software, and access issues across a distributed workforce
• Manage and improve support SLAs, KPIs, and service quality metrics
• Serve as an escalation point for complex or high-impact issues
• Manage and support A/V hardware inside conference rooms, all-hands spaces, and in common areas

Own Employee IT Experience (Onboarding → Offboarding)

• Manage all onboarding and offboarding across systems and devices
• Ensure employees have the right access, tools, and equipment from day one
• Partner with HR and Security to maintain clean, auditable processes

Device & Asset Lifecycle Management

• Own procurement, inventory, deployment, and lifecycle management of laptops, accessories, and IT equipment
• Manage logistics for a distributed and hardware-intensive environment (shipping, replacements, repairs)
• Maintain accurate asset tracking and enforce company policies

Core Systems & Infrastructure

• Administer and optimize core IT systems (e.g., SSO, identity, device management, collaboration tools)
• Ensure systems are reliable, secure, and scalable as the company grows
• Continuously improve system integrations and access management by leveraging AI tooling

Automation & Internal Tooling

• Identify and eliminate repetitive work through automation and workflow improvements
• Build scripts, integrations, and lightweight tools to increase leverage across IT operations
• Leverage AI to:
• Accelerate troubleshooting and root cause analysis
• Generate scripts, automations, and integrations
• Improve helpdesk responses and documentation

Cross-Functional Collaboration

• Partner with teams across the business to support operational needs
• Translate technical issues into clear, actionable communication for non-technical stakeholders

Qualifications

If you don’t meet every requirement but are excited about the role, we encourage you to apply.

• 6+ years of hands-on experience in IT operations, support, or systems administration
• Experience running or significantly contributing to a helpdesk or IT support function
• Strong technical experience with:
• Identity & Access Management (SSO, SAML, SCIM)
• MacOS, Windows and Linux operating systems
• Endpoint management and access controls
• Experience using AI-powered tools (e.g., ChatGPT, Codex, Claude Code) to improve IT operations
• Experience managing onboarding/offboarding at scale
• Proven ability to troubleshoot and resolve technical issues across hardware and software
• Strong communication skills, both written and verbal
• Comfortable working onsite in SF HQ 5+ days/week, with flexibility as needed

• Experience in a high-growth or operationally complex environment
• Experience supporting a globally distributed workforce
• Familiarity with compliance frameworks (SOC 2, ISO 27001, GDPR)
• Experience with A/V systems and conference room support

What Else You Need to Know

The starting cash range for this role is Salary range: $142,000 - $214,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. We are always open to negotiation. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About the Role:

Our business is on the fast track to success and we're on the lookout for an Executive Assistant to support our Chief Product & Technology Officer and his leadership team. We need someone with top-notch organizational and interpersonal skills, ready to keep up with the dynamic pace of our rapidly growing company. If you're someone who thrives on getting things done with enthusiasm and has a minimum of 5 years of experience in the Tech industry, you might be the perfect fit. We're seeking a self-starter who takes the initiative to ensure smooth operations in the Chief Product & Technology's office. Join us on this thrilling journey!

This is a hybrid role based out of our San Francisco office. You must be willing to travel to our San Francisco office 2-3 days/week. 

What You'll Do:

• Ensure the CPTO is well-prepared with agenda & materials for meetings
• Partner closely with executives to help them manage their time efficiently
• Manage routine executive communications internally and externally and ensure that follow-ups happen in a timely manner
• Own administrative duties including calendar and schedule, travel itineraries, reservations, and expenses for the CPTO and his leadership team
• Own special projects for the technology organization and partner directly with executives
• Find opportunities to take workstreams off the executive’s plate and remove bottlenecks
• Oversee meeting schedules for key events and onsites
• Collaborate with EA teams internally and externally on meetings, event coordination, and special projects
• Uphold Tubi’s reputation by managing high-stakes relationships and communications with C-Suite executives and high-level talent
• Support day-to-day operations of the office space including conference room and desk assignments, supplies, and shared equipment
• Enhance productivity across the team through intelligent management and design

Your Background:

• Experience as an Executive Assistant supporting C-level executives at a technology company
• Outstanding organizational and execution skills
• An expert at handling a wide range of working styles 
• Strong written and verbal communication skills
• A passion for streaming/technology and thrives in fast-paced environments
• Ability to work under short timelines and a skilled multitasker
• Comfortable interacting with senior leadership

#LI-SC1 

#LI-Hybrid 

Our office, Union Square Endodontics in San Francisco, CA is a busy, fast-paced dental office looking for an excellent full-time assistant to job the team.

We are looking for a talented and skilled Dental Assistant to help us accomplish our mission to improve the lives of our patients by providing a world-class specialty experience for every patient. Here is what you need to know about the role, our team and why we could be the right next step in your career.  

Your Responsibilities 

You will ensure excellent patient service and lift administrative and basic dental tasks off the Dentist’s shoulders. You will be focused on ensuring that the patients' needs, concerns, and questions are answered. You will help keep the patient relaxed and comfortable during their visit, being the patients go to resource during their visit which includes the following: 

• Welcoming patients to the dental office 
• Preparing patients for treatment, ensuring their comfort 
• Selecting and set up instruments, equipment, and supplies 
• Sterilizing instruments according to regulations 
• Assisting the dentist through 4-handed dentistry 
• Providing oral hygiene and post-operative care instructions 
• Keeping the dental room clean and well-stocked 
• Scheduling appointments and post op visits 
• Maintaining accurate patient records  
• Assisting with payment procedures 

As one of the essential members of our office, you will also help to facilitate/coordinate other office responsibilities as needed.  

Your Background 

You are a resourceful dental assistant who loves helping patients receive the experience they deserve and helping the Dentist to provide it. You're excited by the prospect of a patient leaving your office in a healthier, stronger, and more comfortable / happier being, each and every day. You’re a kind, passionate and collaborative problem-solver who is able to proactively adjust to shifting priorities, and values the chance to make an important impact.  

You also have the following: 

• At least 1-2 years of proven experience as dental assistant, specialty is preferred 
• Knowledge of dental instruments and sterilization methods 
• Understanding of health & safety regulations 
• Ability to perform regulated non-surgical tasks 
• Good computer skills 
• Excellent communication and people skills 
• A strong attention to detail 
• Well-organized and reliable 
• A high school diploma  
• A certificate from an accredited dental assistant program (if required by law) 
• An active state radiology license (if required by law) 

If this sounds like you, you will fit right in with the team! 

Why You Should Join Our Team  

A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Specialists, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.  

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.  

Your Benefits & Perks 

• BCBS Medical & Dental insurance Options 
• VSP Vision Coverage      
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability   
• Pet Insurance Coverage  
• 401(k) plan w/match options
• HSA / FSA Account Access 
• Identity Theft Protection 
• Legal Services Package 
• Hospital/Accident/Critical Care Coverage 
• Paid Time Off 

490 Post St. Suite 1516 San Francisco, CA 94102

Propulsion Test Technician

As a Propulsion Test Technician, you will be the hands-on force behind the hardware that maneuvers our satellites in orbit. You will transition designs from the engineering desk to the test stand, ensuring every valve, thruster, and propellant line is flight-ready. If you have a passion for high-pressure systems and a "zero-fail" mindset, you’ll fit right in.

Role

• Pressure Operations: Set up and execute Proof and Burst testing using high-pressure pneumatic (GN2, GHe) and hydrostatic systems.
• Leak Detection: Perform ultra-sensitive leak detection using helium sniffers or vacuum detection methods
• Functional Checkout: Conduct end-to-end functional tests on solenoid valves, regulators, and transducers to verify cracking pressures and flow coefficients
• Build custom test manifolds and "ground support equipment" (GSE)
• Install and calibrate pressure transducers, thermocouples, and flow meters; interface with DAQ systems to record real-time test data
• Troubleshooting: Identify the root cause of "no-go" test results—distinguishing between a legitimate hardware failure and a test-setup artifact
• Safety First: Maintain a pristine cleanroom environment and strictly adhere to safety protocols for high-pressure gases and hazardous propellants
• Act as the primary owner of the propulsion test cell and maintain a pristine, organized workspace (5S standards)

Requirements

• 3+ years of experience in aerospace, automotive, oil & gas, or a similar high-stakes technical field
• Experience with pneumatics or hydraulics
• Deep proficiency with fluid system components (regulators, check valves, solenoid valves, transducers).
• Experience with torque wrenches, tube benders, and flared fittings
• Ability to read and interpret complex P&IDs (Piping and Instrumentation Diagrams) and CAD drawings.
• Familiar with windows style PC operating systems
• Strong communication and teamwork skills
• Climbing ladders, long durations of standing, grasping, sitting, pulling, and physical bending movements
• Must be able to lift at least 25 lbs unassisted
• Willing and able to work all shifts, overtime, and/or weekends as required
• Willing and able to travel to support off-site launch site processing and environmental testing

Bonus

• Experience in the aerospace industry
• Experience with handling and integrating space flight components and spacecraft environmental testing
• Hands-on experience using electrical test equipment (multimeters, oscilloscopes, power supplies, spectral analyzers, etc.)
• Experience with thermal vacuum (TVAC) chambers or cryogenics
• Basic familiarity with Python, LabVIEW, TwinCAT or automated test monitoring

The role

We are seeking a Pricing Analyst, Home Lending to join our Pricing team within the Home Lending Business Unit. This is an exciting role for someone to make a direct impact on the revenue of SoFi by helping shape the Mortgage business strategy and product development through data-driven insights and pricing recommendation. As a Pricing Analyst on our Pricing team, you will be working closely with a world-class team of business leaders and data scientists to help SoFi develop, implement, and analyze Mortgage pricing strategies. Success in this role hinges on your technical aptitude, quantitative abilities, and business acumen: you know how to plow through data with SQL/Tableau, surface insights, and measure the business impact using conversion/ profit metrics. You treat stakeholders as a partnership – you are there at each step of the way and you know that we only succeed if we succeed together.  The ideal candidate will possess a strong understanding of the residential mortgage industry, with a focus on pricing strategies, competitive analysis, and a proven track record of utilizing pricing engines like Optimal Blue.

What you’ll do:

• Develop, implement, and test pricing strategies that optimize profitability through the improvement of revenue, conversion, and cost per customer acquisition
• Collaborate with the Business Unit Leaders in Home Lending to manage pricing margins, provide insights into the competitive landscape and ensure pricing is in line with targets and profitability expectations
• Administer, configure, and optimize our Product & Pricing Engine (PPE), with a strong preference for Optimal Blue experience
• Ensure accuracy and integrity of pricing data within the PPE
• Develop analytical tools to control and validate the accuracy of mortgage pricing configuration and calculations
• Build dashboards to deliver results of pricing strategies to the business and reporting that assist in pipeline management
• Build intuitive and analytical models to help decision makers understand the price elasticity of customer segments
• Routinely present analyses to SoFi business leaders
• Maintain policies and procedures owned by the HL Pricing Team
• Support day-to-day operations including daily rate sheets and exception processing
• Represent Pricing in front of internal stakeholders (lock desk, credit risk, capital markets, marketing, finance) and external vendors

What you’ll need:

• B.S. or M.S.. in Computer Science, Statistics, Finance, Economics, Engineering, Mathematics or a related quantitative field is required for this position
• 5+ years of experience working in the Home loans industry in an analytics, business strategy, pricing, margin management, or related role 
• 3+ years of experience administering a pricing engine (preferably Optimal Blue)
• Proven track record of end-to-end experience in building analytical frameworks to inform business strategy
• Solid knowledge and understanding of mortgage loans, programs, and pricing processes and procedures
• Knowledge and understanding of statistical and econometric modeling methods for significance testing and causal inference
• Basic programming skills in SQL, VBA, and Macro. 
• Basic knowledge of Tableau and experience building production-level dashboards
• Ability to work in a dynamic, cross-functional environment, with strong attention to detail
• Effective communication skills and ability to explain complex models in simple terms;
• Strong relationship building and collaborative skills
• Exceptional problem-solving skills

Nice to have:

• Familiarity with Loan Origination Systems (preferably Encompass) 
• Python coding experience

The role

SoFi is seeking a manager to join our Capital Markets focused on Secondary Markets in the Home Loans team. In this role, to you will be the point person working with a cross-functional internal team of capital markets, treasury, margin management members together with external constituencies including broker-dealers, investors, the GSE’s and third party vendors to execute home loan sales, securitizations transactions.

What you’ll do:

• Manage rate-sheet generation via MBS pricing and coordination into the Product and Pricing Engine.  Emphasis on TBA pricing and Spec Pool pricing for rate-sheet generation.
• Understanding of MSR and BU-BD/XS Servicing pricing
• Work with margin management to determine best margin based on secondary pricing, region, and/or current program, or marketing campaign.
• Familiar with Lock Desk procedures and policies.
• MBS pooling and loan delivery
• Pipeline hedging, trading and understanding of the roll market

What you’ll need:

• 6+ years of relevant experience desired, primarily in home loan secondary markets.
• BS/BA in business, finance, accounting, economics or similar technical field
• Excellent work ethic and willingness to contribute broadly to achieve team and company objectives   
• Strong verbal and written communication as well as technical and organizational skills
• Strong analytical skills with attention to detail
• Strong ability to read and interpret financial contracts and knowledge of core documents and industry standard/best practices in transactional terms
• High level of proficiency with Microsoft Office suite (particularly in Excel, PowerPoint)
• Previous experience with lending or consumer credit products a plus: mortgages, student loans, credit cards, personal loans, etc.
• Previous experience with asset-backed securitization data sets a plus:  Bloomberg, Intex, DV01, etc.

A Plus:

• Familiarity with Encompass LOS and OB pricing engine.
• Post Close experience.
• Resi Private Label Securities, structuring and securitization.
• Understanding of fixed income/MBS risk metrics and bond math.

The role 

SoFi is seeking an analytical Programmatic Buyer/Trader to join our fast paced in-house media team. This role is crucial for executing and optimizing complex programmatic campaigns, with a heavy emphasis on the digital video ecosystem (including Connected/Streaming TV and Digital Video). The ideal candidate has a proven track record of managing high volume campaigns across multiple DSPs, ensuring performance goals are met, and translating data into actionable strategies that drive member acquisition and brand growth. 

What you’ll do: 

Campaign Execution & Management

○ Own the end to end execution of programmatic campaigns across multiple channel types (CTV/OTT, Digital Video, Audio Streaming) ensuring campaigns deliver in full and hit aggressive performance KPIs (e.g., CPA, ROAS, VCR). 

○ Own the negotiation, setup, and performance monitoring of sophisticated programmatic deals (PMPs, Preferred Deals, Guaranteed) to secure premium inventory and unique audiences at favorable rates. 

○ Serve as the platform expert for our primary DSPs, staying ahead of new features, industry best practices, and troubleshooting complex setup issues. 

Data & Audience Strategy 

○ Drive strategy around audience application and testing. 

○ Gain hands-on experience with first party data ingestion, testing, and implementation within the programmatic ecosystem (e.g., CDP integration, DMP segment activation). 

○ Utilize advanced analytics tools (e.g., Tableau, Power BI, Excel) to analyze large datasets, identify performance drivers, and generate strategic, actionable optimization insights. 

Ad Operations & Tagging

○ Manage trafficking and ad serving functions, including extensive hands on experience with Campaign Manager 360 (CM360). 

○ Expertly handle creative rotation, verification, and site placement management. 

○ Own the process of tag building, implementation, and QA for various media vendors and campaign types to ensure accurate tracking and measurement. 

Reporting & Strategic Collaboration 

○ Partner closely with internal stakeholders (e.g., Media strategy, Analytics, Product) to align trading strategies with broader business objectives and ensure cohesive execution. 

○ Proactively monitor campaign pacing, deliverability, and performance, implementing adjustments in real time to maximize efficiency and scale.

○ Advance our internal measurement frameworks leading impact driven by campaigns to establish marketing KPIs and forecast long-term growth

○ Build reports and own communication with key internal stakeholders to keep the business apprised of marketing performance 

○ Contribute platform and product feedback to internal MDS/strategy teams to drive continuous improvement in our trading capabilities and proprietary tools. 

What you’ll need: 

Core Competencies 

• Experience: Possess 4+ years of hands-on programmatic trading experience, preferably gained within an agency or in-house team environment. 
• Track Record: Demonstrate a proven track record in constructing and executing successful programmatic video campaigns that achieve defined client Key Performance Indicators (KPIs). 
• DSP Proficiency: Exhibit deep working knowledge and demonstrable experience leveraging multiple Demand-Side Platforms (DSPs) (e.g., Yahoo, Amazon, DV360, The Trade Desk). 
• Ad Serving Expertise: Possess strong working knowledge of ad serving platforms, specifically Campaign Manager 360 (CM360), including competence in tag generation, trafficking, and reporting. 

Technical Skills 

• Data Analysis: Maintain advanced proficiency in Excel/Google Sheets for data analysis and campaign reporting (experience with Tableau and Amplitude is advantageous). 
• Analytical Acumen: Possess strong analytical and quantitative skills, including the ability to synthesize large data sets to derive actionable campaign insights. 
• Ad Operations Knowledge: Demonstrate a solid understanding of ad operations processes, encompassing tag building, implementation, troubleshooting, and media verification vendor management. 

Non-technical Skills 

• Organizational and Project Management: Exhibit strong organizational and project management capabilities, with the capacity to independently manage projects from inception to completion within a fast-paced environment. 
• Problem-Solving: Adopt a solutions-based mindset, demonstrating the ability to diagnose and resolve complex issues related to campaign setup or performance. 
• Communication: Function as an effective communicator with a proven ability to present key learnings and insights to non-technical stakeholders. 

What's the opportunity? 

Recruiting is a key driver to Intercom’s success. As a Recruiting Coordinator at Intercom, you’ll act as a first impression for the company and partner closely with recruiters, hiring managers, and cross-functional stakeholders to deliver an optimal candidate interview experience. This position will support our global team to efficiently navigate complex scheduling requests and last-minute changes. Along with scheduling interviews, our Recruiting Coordinators are responsible for supporting recruiting related initiatives and overall system maintenance. We currently operate in a hybrid working model and have offices in San Francisco, Chicago, Dublin, London and Sydney. You will be expected to be in the office in Dublin at least 3 days a week.

What will I be doing? 

• Manage the end-to-end interview scheduling process, including candidate communication, interview panel coordination, and room booking. Ensure a smooth interview experience for candidates and interviewers.
• Support recruiters and hiring panels by opening, organising, and maintaining recruitment data in our ATS. Generate reports and provide data insights as required.
• Serve as the main point of contact for candidates throughout the hiring process. Continuously seek ways to improve the candidate experience.
• Facilitate on-site interviews, including greeting candidates, preparing interview spaces, and ensuring a welcoming office experience.
• Assist with posting job openings on various job boards and Intercom's careers page. Ensure job descriptions are up-to-date and attractive to potential candidates.
• Assist with maintaining recruitment-related documents, templates, and processes. Help streamline and optimise recruitment operations, including organising recruitment events, managing recruitment campaigns, and coordinating with external vendors.
• Represent Intercom’s mission, vision, and values with integrity, and help us attract AI-enthusiasts who are excited to shape the future of customer service.

What skills do I need? 

• Minimum of 2 years of experience in a recruiting coordinator or similar role
• Strong attention to detail, high sense of urgency, and prioritisation and multi-tasking skills
• Excellent communication skills
• Affinity for improving and caring for the candidate experience
• Proficiency in multiple tools and systems: GSuite, Microsoft office and applicant tracking systems

Bonus skills & attributes 

• Familiarity with our scheduling, recruiting and HR Systems (Greenhouse, Workday, Candidate FYI)

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The hourly pay range for candidates based in the San Francisco Bay Area is $33.65 to $42.79. Actual hourly pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. 

#LI-Hybrid

Lab Summary: 

Samsung Design Innovation Center (SDIC), located in San Francisco, is forming a small, nimble team to redefine the future of digital health. Working at the intersection of design, AI, and human experience, this team will explore how agentic and conversational AI can redefine future health and fitness experiences. The team will tackle complex and forward-looking design challenges to spark creativity, optimize concepts, and develop innovative new experiences for the near and mid-term future. We will collaborate closely with global partners to create impactful design directions by combining user insights, data, and advanced design approaches.  This is a full-time, one-year contract role with the potential to extend or convert to a full-time position based on impact.

We are looking for talented designers to join our group and bring new energy to our process. You should be ready to help at all stages of product design, from identifying unmet and latent needs, discovering new design opportunities, designing new product concepts to applying technology creatively to solve real user problems and create radically new experiences that re-imagine the way we interact with products.

SDIC is one of the leading design and innovation teams in Samsung. Our mission is to understand people and lifestyles to deliver meaningful experiences, through beautiful yet functional design, enabled by innovative cutting-edge technologies.

The studio is working on various advanced product experiences which can shape the future of Samsung Businesses, working with various internal teams through experience-driven approach. Our work appears on smartphones, tablets, computers, televisions, wearables, and other devices we can’t describe yet. See some of our work at http://design.samsung.com/global/contents/sdic/

Please note that this is for a 12 month contract, 5 days a week in-person at our office in San Francisco. 

Position Summary:

The Principal AI Interaction Designer is responsible for creating beautiful, functional and desirable interfaces and experiences with a focus on AI-driven and agentic user experiences for Samsung’s digital health offerings.  This is an individual contributor role, where you will lead projects and ensure a high bar for the work.  You will need to understand how people use products (e.g. wearables, smartphone), and leading health apps and services to craft the desired user experience, with a focus on AI-rich, conversational, and context-aware interactions.

We are interested in passionate and self-motivated individuals who are comfortable in a highly fluid and exploratory environment. You will bring drive, smarts, and curiosity; we will provide the environment for you to thrive and grow while helping shape next-generation digital health experiences powered by AI.

Position Responsibilities:

• Expected to lead projects and engage with a variety of stakeholders to get input and assess options
• Conceptualize, visualize and develop ideas for products with an emphasis on future AI-driven health experiences
• Integrate AI with the lens of improving the user experience, leveraging various AI technologies including conversational and agentic systems
• Building ideas that turn complex and confusing into simple and understandable
• Wireframing, conceptualizing, rapid prototyping, user-testing, interaction design, and visual design
• Collaboration! Work on products and features in close collaboration with other Designers and Engineers
• Crafting experiences that accomplish appropriately set goals, successfully
• Developing prototypes at varying fidelity levels to support iterative design needs throughout the project
• Knowing how to ask the right questions based on learning objectives and conducting user testing alone and/or with peers
• Extending beyond expectations to push ideas forward
• Travel International and Domestic and work overtime when needed

Required Skills:

• Bachelor’s Degree or Master’s Degree preferred in Design, HCI, Product Management, Engineering, or equivalent combination of education, training, and experience
• 16+ years of UX Design with Project Management/Leadership, User experience/Interaction
• Understand user behaviors and interactions of products and services and create compelling product solutions based on their behaviors
• Experience leading complex design and innovation projects
• Experience working on a range of products from hardware/software, mobile, voice interfaces etc.
• Experience leveraging AI to improve the user experience
• Strong HCI (human-computer interaction) skills and strong user research appetite
• Strong understanding of design thinking, design principles, and experience design methodologies and their applications
• Design hypothesis development, prototyping & testing, sketching & visualizing bold ideas and user scenarios
• Pitching and communicating the UX/UI concept to stakeholders
• Documentation creation: Scenarios, Wireframes, Visual Design, low & high-fidelity mockups, and prototypes
• Be clear, concise, have transparent communication style, willing to take action, and open to starting a project, idea, concept from scratch

We will consider qualified applicants for employment with arrest and conviction records.

Lab Summary: 

Samsung Design Innovation Center (SDIC), located in San Francisco, is forming a small, nimble team to redefine the future of digital health. Working at the intersection of design, AI, and human experience, this team will explore how agentic and conversational AI can redefine future health and fitness experiences. The team will tackle complex and forward-looking design challenges to spark creativity, optimize concepts, and develop innovative new experiences for the near and mid-term future. We will collaborate closely with global partners to create impactful design directions by combining user insights, data, and advanced design approaches.  This is a full-time, one-year contract role with the potential to extend or convert to a full-time position based on impact.

We are looking for talented designers to join our group and bring new energy to our process. You should be ready to help at all stages of product design, from identifying unmet and latent needs, discovering new design opportunities, designing new product concepts to applying technology creatively to solve real user problems and create radically new experiences that re-imagine the way we interact with products.

SDIC is one of the leading design and innovation teams in Samsung. Our mission is to understand people and lifestyles to deliver meaningful experiences, through beautiful yet functional design, enabled by innovative cutting-edge technologies.

The studio is working on various advanced product experiences which can shape the future of Samsung Businesses, working with various internal teams through experience-driven approach. Our work appears on smartphones, tablets, computers, televisions, wearables, and other devices we can’t describe yet. See some of our work at http://design.samsung.com/global/contents/sdic/

Please note that this is for a 12 month contract, 5 days a week in-person at our office in San Francisco. 

Position Summary:

The Interaction Designer (AI) is responsible for creating beautiful, functional and desirable interfaces and experiences with a focus on AI-driven and agentic user experiences for Samsung’s digital health offerings. You will need to understand how people use products (e.g. wearables, smartphone), and leading health apps and services to craft the desired user experience, with a focus on AI-rich, conversational, and context-aware interactions.

We are interested in passionate and self-motivated individuals who are comfortable in a highly fluid and exploratory environment. You will bring drive, smarts, and curiosity; we will provide the environment for you to thrive and grow while helping shape next-generation digital health experiences powered by AI.

Position Responsibilities:

• Conceptualize, visualize and develop ideas for products with an emphasis on future AI-driven health experiences
• Integrate AI with the lens of improving the user experience, leveraging various AI technologies including conversational and agentic systems
• Building ideas that turn complex and confusing systems into simple, intuitive and human-centered experiences
• Wireframing, conceptualizing, rapid prototyping, user-testing, interaction design, and visual design
• Collaboration! Work on products and features in close collaboration with other Designers and Engineers
• Crafting experiences that accomplish appropriately set goals, including proactive and personalized user outcomes
• Developing prototypes at varying fidelity levels to support iterative design needs throughout the project
• Knowing how to ask the right questions based on learning objectives and conducting user testing alone and/or with peers
• Extending beyond expectations to push ideas forward
• Travel International and Domestic and work overtime when needed

Required Skills:

• Bachelor’s Degree or Master’s Degree preferred in Design, HCI, Product Management, Engineering, or equivalent combination of education, training, and experience
• 2+ years of UX Design with Project Management/Leadership, User experience/Interaction
• Experience and fluency in utilizing AI tools for research
• Adept at using AI tools for design and rough prototyping work
• Understand user behaviors and interactions of products and services and create compelling product solutions based on their behaviors
• Experience working on a range of products from hardware/software, mobile, voice interfaces, etc.
• Strong HCI (human-computer interaction) skills and strong user research appetite
• Strong understanding of design thinking, design principles, and experience design methodologies and their applications
• Design hypothesis development, prototyping & testing, sketching & visualizing bold ideas and user scenarios
• Identify new opportunities and business value for UX innovation and differentiation with technology enablers
• Pitching and communicating the UX/UI concept to stakeholders
• Documentation creation: Scenarios, Wireframes, Visual Design, low & high-fidelity mockups, and prototypes
• Be clear, concise, have transparent communication style, self-starter, and open to starting a project, idea, concept from scratch

AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships.

About the role

We're looking for a Revenue Operations Manager to be the operational backbone of our go-to-market engine. This is a high-impact, cross-functional role sitting at the intersection of sales, marketing, customer success, partnerships, and finance. You'll own the systems, processes, and analytics that help our revenue teams move faster, sell smarter, and retain more. If you're someone who naturally chases the "why" behind a number, thrives in ambiguity, and gets energy from solving complex problems across multiple workstreams at once, this role was built for you.

Why this role

Most RevOps roles hand you a playbook and ask you to run it. This one asks you to optimize it. We're at the stage where the decisions you make like how pipeline gets measured, how deals get structured, how compensation drives behavior, how AI gets embedded into the revenue motion will shape how this company operates in  years to come. 

You'll sit at the center of every major commercial conversation in the business. Not as a support function, but as a strategic partner with a real seat at the table. When the sales leadership  is trying to understand why a region is underperforming, you'll be the person with the answer. When the sales team needs a deal structured fast, they'll call you. When leadership is making a bet on next year's plan, your models and your judgment will be in the room.

The work is hard, the pace is real, and not every day will be clean. But if you're someone who gets genuine satisfaction from bringing order to complexity, who finds it energizing to stare at a broken process and rebuild it better,  you'll thrive here. And you'll do it with a team and a tool stack, including AI, that actually lets you operate at a level most RevOps people never get to experience.

What you’ll do:

• Deal desk and commercial operations. You'll be the go-to for structuring non-standard deals, managing approval workflows, and ensuring every commercial transaction moves efficiently from negotiation to close. You'll work directly with AEs and leadership to accelerate deal velocity while protecting margin and maintaining compliance with pricing and contracting policies.
• Sales planning and strategy. You'll support annual and quarterly planning cycles, quota setting, headcount modeling, capacity planning, and go-to-market segmentation. You'll translate business objectives into actionable operational plans and help leadership understand what it takes to hit the number.
• Compensation management. You'll help with the design, administration, and audit of sales compensation plans. You'll partner with finance and HR to ensure plans are accurate, motivating, and aligned to company goals. You'll be the escalation point when reps have questions.
• AI Native. We're not looking for someone who is curious about AI in theory. We want someone already using it daily — whether that's AI-assisted account health briefs before QBRs, synthesizing pipeline risk across hundreds of deals, or automating comp exception workflows. The explicit framing of "where can AI do this faster and better?" is meant to filter for the right mindset and signal that this isn't a traditional RevOps role.
• Pipeline and territory management. You'll manage territory design, account assignments, and routing logic in Salesforce. You'll run regular pipeline reviews, identify gaps and risks, and build the visibility tools that help managers and leaders make better decisions faster.
• Post-sales support. You'll partner with Customer Success to track and improve gross revenue retention (GRR) and net revenue retention (NRR). You'll help build the operational infrastructure for renewals, upsell identification, and churn risk management.
• Performance and analytics. You'll be the team's analytical engine, building dashboards, running cadenced reporting, and delivering insights that drive action. You won't just report what happened; you'll tell the story of why it happened and what to do next.

What you have:

• 6 or more years of experience in revenue operations, sales operations, or a closely related function at a B2B SaaS company. 
• Startup or high-growth company experience is a strong plus - we move fast and expect you to keep up. 
• You should be comfortable owning your work end-to-end with minimal hand-holding.
• Direct experience supporting a quota-carrying sales team is important. You understand what AEs and managers actually need, and you know how to build for practitioners, not just executives.
• You're data-driven and intellectually curious. You don't accept a number at face value. You drill into it, understand the drivers, and come back with a point of view. 
• You're comfortable in Salesforce, Gong, Looker, Outreach, Clay, LeadIQ, and tools like Claude for analysis and automation. Salesforce admin experience is a meaningful plus.
• You're a strong collaborator who can also work independently. You manage competing priorities well, communicate clearly across functions, and know when to ask for help and when to just get it done.
• You bring big-picture thinking to operational detail work. You can zoom out to understand what the business needs strategically while staying close enough to the ground to execute.

Bonus Points:

• Salesforce admin certification or equivalent hands-on admin experience. 
• Prior experience in a high-growth or Series B through D environment where the playbook was still being written.

For our US-based candidates, the expected On Target Earnings (OTE) are between $155,000 and $185,000 (including bonus or commission). The offer varies on many factors including market location, job-related knowledge, skills, experience, interview results, references, etc. 

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO

Spring Health is seeking a highly organized, proactive, and service-oriented Executive Assistant / Office Coordinator to support key leaders in our San Francisco office while helping create a seamless in-office experience for employees and visitors. This role will be a key operational presence in the SF office, while supporting our Chief Technology Officer and Chief Information Security Officer.

This is a full-time, in-person role based in San Francisco, Monday through Friday. This role will report directly to the Manager, Executive Support. Occasional travel may be required for team or company events and/or meetings. 

What you’ll do: 

• Proactively manage complex calendars, meetings, and priorities for supported leaders
• Prepare leaders for meetings by coordinating agendas, materials, and briefing documents
• Track deadlines, action items, and follow-ups to ensure strong execution and visibility
• Coordinate domestic and international travel, including flights, hotels, ground transportation, and itineraries
• Draft, proofread, and edit emails, presentations, and other business documents
• Support team meetings, All Hands, and offsites through planning, logistics, and execution
• Partner closely with leaders to anticipate needs, flag risks, and help them stay ahead of commitments
• Handle sensitive and confidential information with professionalism and discretion
• Manage expenses and other administrative workflows accurately and on time
• Create a welcoming, organized, and high-functioning office environment for employees and visitors
• Serve as the primary point of contact for guests, vendors, and office visitors
• Oversee front desk and day-to-day office operations, including supplies, snacks, mail, catering, and common spaces
• Support conference room readiness, meeting logistics, and in-office events
• Partner with cross-functional teams, including People and Workplace, on office operations and special projects

What success looks like in this role:

• Leaders feel prepared, informed, and well supported
• Calendars, travel, and logistics run smoothly and efficiently
• Stakeholders experience timely, professional communication
• Action items and priorities are followed through consistently
• Sensitive matters are handled with judgment and discretion
• Office operations are organized, welcoming, and proactive

What you’ll bring:

• 3+ years of experience supporting senior leaders or executives in an Executive Assistant, Administrative Assistant, Office Coordinator, or similar role
• Strong calendar management, prioritization, and organizational skills
• Excellent written and verbal communication
• High level of professionalism, discretion, and judgment
• Ability to anticipate needs and operate with urgency in a fast-paced environment
• Experience coordinating in-office logistics, events, or workplace operations
• Comfort balancing both executive support and office-facing responsibilities
• Proficiency with Google Workspace, Slack, and other collaboration tools
• Must be able to work in the San Francisco office five days per week
• Must be able to lift up to 30 pounds

The target base range for this position is $94,350 - $125,000 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

About the Agent Team

Our Agent team builds the software that sits at the edge of every ngrok connection. The Agent is what developers install, run, embed, and trust to expose their systems securely to the internet.

It’s the first thing customers touch and the last thing we want to debug at 3am.

The Agent must be fast, correct, and predictable under hostile conditions: flaky networks, broken configs, expired certs, overloaded laptops, CI environments held together by duct tape, and production traffic that does not care about your feelings.

When it works, nobody thinks about it.

When it doesn’t, it’s immediately obvious — and very public.

What You’ll Actually Do

• Build and evolve the ngrok Agent itself: You’ll work on the core agent that handles connection management, tunneling, authentication, and secure traffic forwarding. This is a high-performance networking system that must behave correctly across a wide range of environments and failure modes.
• Own reliability at the edge: You’ll design for latency, throughput, and correctness under real-world chaos—network partitions, transient failures, misconfiguration, and resource-constrained machines. When something goes wrong, the Agent should fail clearly, safely, and explainably.
• Develop SDKs and embeddable integrations: You’ll build and maintain SDKs and embedded agent components that other systems and products depend on. These need to be easy to integrate, hard to misuse, and stable over time.
• Make the system observable: You’ll improve diagnostics, logging, and metrics so we can understand what the Agent is doing in the wild. When customers ask “what happened?”, you’ll help make sure we can answer with facts instead of guesses.
• Ship software that runs everywhere: The Agent runs on developer laptops, servers, CI systems, containers, and occasionally very questionable hardware. You’ll ensure it behaves consistently across platforms and environments.
• Work with people who care about correctness: You’ll collaborate closely with product, platform, and support teams. When something breaks, you’ll help explain why. When something is confusing, you’ll help make it boring.

You Might Be a Great Fit If…

• You’ve built systems-level software that had to work under pressure
• You’re comfortable in Go, Rust, C/C++, or Java (bonus points for Go)
• You enjoy debugging things that “shouldn’t be possible”
• You think deeply about reliability, security, and performance
• You can reason about tradeoffs and explain them like a normal human
• You care about developer experience — not just correctness

Extra credit if you’ve worked on:

• Networking, proxies, or agents
• SDKs or embeddable runtimes
• Observability tooling
• Open-source systems people actually use

Tech Stack

ngrok runs entirely on AWS. Engineers develop by using remote development tools and/or ssh to connect to remote EC2 environments that run a full Kubernetes cluster of the ngrok stack, closely mirroring production. The codebase is primarily Go and TypeScript. We use Postgres for persistence, Kafka for streaming, Protobuf for service boundaries, and Kubernetes, Terraform, Helm, and Buildkite to operate and ship reliably. React is used for user interfaces, and GitHub supports our development workflows and remembers everything.

Location

This is a remote position for candidates outside of the Bay Area and a hybrid role for candidates within commuting distance to San Francisco. Our Bay Area employees commute to the office on Tuesdays and Wednesdays.

Sponsorship

All candidates must be US-based, and legally authorized to work in the United States.

At this time, ngrok is unable to provide visa sponsorship for this position. Applicants must be authorized to work in the United States on a permanent, ongoing basis without the need for current or future sponsorship.

Compensation

bout the Admin Team

Our Admin Engineering team builds the systems that decide who can access ngrok, what they can do, and how everything is configured.

We own identity, access control, and configuration at scale—users, certificates, service accounts, domains, policies. If it answers “who can do what?”, it’s our problem. When things work, nobody notices. When they don’t, people get locked out or something gets exposed that really shouldn’t be.

A lot of this work lives in the tension between power and safety. Customers want full control and APIs for everything. They also want guardrails and sane defaults. You’ll build systems that manage both—without making either side miserable.

What You’ll Actually Do

Build the control plane

Design and operate the services and APIs behind admin workflows—the layer that defines how ngrok behaves in production.

Own identity and access

Develop and evolve IAM/RBAC systems across users, certificates, and service accounts. If something can authenticate or authorize, you’ll touch it.

Make configuration scale

Build global configuration systems for domains, policies, and traffic behavior—flexible enough for automation, safe enough for humans.

Make debugging possible

Improve observability across admin workflows so we can answer “what changed?” without guessing or digging through logs for an hour.

Ship systems people rely on

Work with product and platform teams to deliver features that are stable, understandable, and actually usable in production.

Keep things from breaking (or worse)

Ensure admin systems stay scalable, reliable, and hard to misuse—because mistakes here tend to be very visible.

You Might Be a Great Fit If…

• You’ve built backend systems that needed to be correct and hard to misuse
• You’re comfortable in Go, Rust, Java, or C/C++
• You understand APIs, distributed systems, and why auth is never “just add auth”
• You take ownership, especially when things get weird

Extra credit if you’ve worked on:

• Admin platforms, IAM, or enterprise SaaS
• Certificates, identity systems, or observability
• Systems where flexibility vs. safety is a constant fight

Tech Stack

ngrok runs entirely on AWS. Engineers develop by using remote development tools and/or ssh to connect to remote EC2 environments that run a full Kubernetes cluster of the ngrok stack, closely mirroring production. The codebase is primarily Go and TypeScript. We use Postgres for persistence, Kafka for streaming, Protobuf for service boundaries, and Kubernetes, Terraform, Helm, and Buildkite to operate and ship reliably. React is used for user interfaces, and GitHub supports our development workflows and remembers everything.

Location

This is a remote position for candidates outside of the Bay Area and a hybrid role for candidates within commuting distance to San Francisco. Our Bay Area employees commute to the office on Tuesdays and Wednesdays.

Sponsorship

All candidates must be US-based, and legally authorized to work in the United States.

At this time, ngrok is unable to provide visa sponsorship for this position. Applicants must be authorized to work in the United States on a permanent, ongoing basis without the need for current or future sponsorship.

Compensation

Senior Software Engineer

• Tier 1 (SF, LA, Seattle, NYC): $202,500 – $247,500
• Tier 2 (rest of US): $$186,300 – $227,700

Software Engineer III

• Tier 1 (SF, LA, Seattle, NYC): $180,000 – $220,000
• Tier 2 (rest of US): $165,500 – $202,400

Job level and actual compensation will be evaluated based on factors including, but not limited to, qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), internal equity with other team members, market data, and specific work location. We provide an attractive mix of salary and equity. #LI-Remote

What's the opportunity? 

We’re looking for a Senior Events Producer to lead the delivery of Intercom’s most important brand events across Europe and North America. You’ll join a small team of experienced producers with a high bar for quality. You’ll shape memorable experiences that highlight Fin’s product depth and leadership in AI.

In this role, you’ll own the full arc of event execution, ensuring every event is creatively ambitious, technically strong, and flawlessly delivered. You’ll also work closely with go-to-market teams to ensure events deliver clear commercial impact.

What will I be doing? 

• Own the planning, production, and onsite delivery of Intercom’s brand events, from pop ups and product announcements to hosted experiences
• Lead production from concept through execution, covering venue planning, vendor sourcing, budgeting, technical planning, and run of show
• Deliver hybrid events that combine in person experiences with broadcast and digital distribution
• Work cross functionally with Product Marketing, Content, Communications, R&D, and Field teams to shape and deliver compelling live moments
• Manage production vendors and partners, ensuring high quality execution
• Set and uphold a high bar for production quality across all events
• Oversee key event logistics such as registration, ticketing, attendee experience, and livestream delivery
• Track and report on event performance and key metrics
• Support the production of flagship programs such as Pioneer
• Build repeatable production systems and playbooks to scale events across programs
• Manage timelines, budgets, and delivery across multiple concurrent events
• Travel up to 30 percent to lead onsite execution

What skills do I need? 

• 6+ years producing complex live events, brand activations, or flagship conferences
• Strong live event production expertise across AV, staging, lighting, run of show, and onsite operations
• Experience producing hybrid events that combine in person experiences with broadcast or livestream components
• Proven ability to manage external production vendors and complex event logistics
• Experience running cross functional projects and coordinating multiple internal teams
• Experience managing event registration, ticketing, and livestream tools
• Strong operational skills with the ability to manage budgets, timelines and multiple events simultaneously
• Comfortable working with senior stakeholders and high profile event speakers
• Strong judgment and a clear sense of brand quality, craft and commercial impact
• Highly organized, calm under pressure, and meticulous about execution

Bonus skills & attributes 

• Experience producing flagship and large scale brand events
• Experience working in B2B or technology companies
• Experience working with or marketing AI products
• Proficiency in event software platforms (e.g. ticketing, streaming, engagement tools)
• Experience using AI tools to improve planning, production, and content workflows
• Multilingual (French, German)

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $143,000 - 177,000 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

#LI-Hybrid