Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

What you’ll do

As an analyst on the Payments Health Operations team you will be charged with monitoring and maintaining payments performance for Stripe’s largest users. This will include triaging, investigating, and responding to detected regressions in authentication and cost rates, providing in depth analysis of performance degradations, answering queries from our product support and technical account management team, and  engagement with users and other teams at Stripe to help ensure our users are maximizing their acceptance rates, and minimizing their costs and fraud.

You will work at the core of Stripe's platform, ensuring the reliability of our payments stack and the health of the broader ecosystem. Technical Operations roles in Payments are a dynamic and key component of Stripe's success. Focused on financial partner integrations and funds flow expansion, we sit at the intersection of product/platform engineers and financial partners, connecting them to ensure that everyone thrives and nothing is lost in translation.

Responsibilities

• Monitor authorization rates and performance for large users, responding to alerts of degradation, triaging and investigating the cause, and communicating your findings to the account team, banking partners, and card networks. 
• Analyze cost checkers to ensure our cost models accuracy.
• Respond to performance inquiries from technical account managers, product support teams, and other internal stripe teams. 
• Interface with Stripe’s financial partners across the world to communicate operational breakages and help drive resolutions.  
• Provide fast, accurate responses to complex support inquiries from partners. 
• Partner with internal and external teams to validate the accuracy of Stripe’s financial data. 
• Introduce data and process efficiencies to meet the scale and speed of Stripe.
• Identify and automate inefficient operational processes to reduce manual workloads. 

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Have at least 1 year experience in a technical role, with experience in writing SQL queries to query relational databases.
• Have experience navigating the nuanced complexity of financial systems and solving large scale, technical challenges.
• Have strong analytical skills to investigate, prioritize, and identify the root cause of issues.
• Have experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders. 
• Are comfortable operating independently and thrive in a fast-paced environment to deliver results, with an ability to establish priorities and reliably execute against time-sensitive deadlines.
• Have experience identifying and triaging technical issues.  
• Demonstrated track record of process improvement and proactive problem solving. 
• Excellent written and verbal communication skills in both English and Spanish. 

Preferred qualifications

• Payments expertise (working with financial partners, optimizing processing errors, managing payment costs). 
• Experience operating in a high growth technology company. 
• Python or Scala knowledge. 

Business Analyst  — Apps Móviles

Objetivo del puesto

Brindar soporte operativo y funcional a la gestión de la app móvil, asegurando el seguimiento de requerimientos, coordinación entre negocio y desarrollo, validación de entregables y apoyo en pruebas funcionales dentro de los distintos sprints.

Responsabilidades

• Dar seguimiento a requerimientos funcionales y solicitudes de negocio.
• Administrar y mantener actualizado el backlog de iniciativas y pendientes.
• Coordinar actividades y seguimiento entre áreas de negocio, desarrollo y QA.
• Participar en ceremonias Agile/Scrum (daily, planning, refinement y retrospectives).
• Apoyar en la definición y documentación de historias de usuario y criterios de aceptación.
• Ejecutar y documentar pruebas funcionales/UAT previo a liberaciones.
• Dar seguimiento a incidencias detectadas durante QA o producción.
• Validar entregables funcionales y asegurar cumplimiento de requerimientos.
• Mantener orden y trazabilidad sobre solicitudes, cambios y prioridades.
• Apoyar en monitoreo y seguimiento de liberaciones de la app.

Perfil requerido:

• Licenciatura en Sistemas, Administración, Ingeniería, Negocios o afín.
• 1 a 3 años de experiencia en proyectos digitales, apps móviles o entornos Agile.
• Conocimiento básico/intermedio de Scrum y metodologías Agile.
• Experiencia utilizando Jira, Azure DevOps, Trello o herramientas similares.
• Capacidad de organización, seguimiento y manejo de múltiples prioridades.
• Excelente comunicación y coordinación con equipos técnicos y de negocio.
• Experiencia básica en pruebas funcionales/UAT es deseable.

Habilidades:

• Organización y atención al detalle.
• Seguimiento puntual y sentido de urgencia.
• Comunicación efectiva.
• Capacidad analítica y resolución de problemas.
• Trabajo colaborativo.

Plus deseables:

• Experiencia en productos financieros, loyalty o apps móviles.
• Conocimiento básico de publicación de apps en App Store y Google Play.
• Familiaridad con métricas digitales y seguimiento de adopción.

Esquema y senority:

• Nivel Jr / Semi Sr.
• Modalidad híbrida/remota. (Las oficinas de ALSEA se encuentran en el Sur de la CDMX / Portal San Angel, se debe presentar 3 días a la semana en las oficinas)

Idiomas

• Inglés C1 (atenderá conferencias con personas de otros países)

Temporalidad

• 6 meses
• Con posibilidades de extender participación o recibir oferta del cliente para ser interno

See yourself at Twilio

Join the team as Twilio’s next Billing Operations Analyst.

About the job

This position is needed to be part of the Billing Operations team.

Twilio is looking for a talented and results driven person who is passionate about work, savvy about billing and pricing from the business view and who lives the Twilio Magic.

They also have:

Outstanding communication skills, both written and verbal, and ability to advocate for a position while maintaining a collaborative, and open-minded approach. You should be someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, with zealous attention to detail, good judgment, and is dedicated to providing excellent customer service.  

Responsibilities

In this role, you’ll:

• Maintaining Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system, Gather and format large raw data sets to assist with customer billing reporting and queries.
• Participating in month end close, including: Managing and tracking recurring billing and managing approvals, tracking and application of customer credits. Analysis of revenue related balance sheet accounts, Ad hoc customer financial reporting.
• Assisting and participating in the development and implementation of financial controls and process surrounding revenue and invoicing, Onboard customers to Twilio’s internal billing system and Financial ERP system.
• Participating in external and internal audits, as requested.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 1-3 years experience in an Operations role.
• Strong experience in the area of Billings / Revenue / Order to Cash.
• Demonstrated problem-solving, strong interpersonal and communication skills.
• Solid experience working with large volume transactions with strong attention to detail.
• Experience working with Oracle, Zuora and Salesforce is advantageous
• Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS.
• Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience.
• Excellent written and verbal communication skills in English.
• Periodic weekend work will also be required for this role.

Desired:

• While not essential, proficiency in the Portuguese language is advantageous. 

Location

 This role will be remote based in Mexico City, Mexico.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

About the Team

It's an exciting time to join our fast-growing Accounting team in Mexico with ample development opportunities. We're looking for a Senior Accounts Payable Analyst who is excited to learn and scale with us.

About the Role

You will support all aspects of Accounts Payable including processing invoices and promptly assisting vendors and partners with their billing inquiries. You will report to the Accounts Payable Manager. You will work closely with the Mexico and US Accounts Payable team, as well as cross-functional teams and vendors across global markets. You will work remotely in Mexico. 

Please submit your resume in English. 

You’re excited about this opportunity because you will work on…

• BPO Team Coordination: 
• Oversee daily operations of the BPO team, ensuring invoice processing and related activities are completed accurately, on time, and in compliance with internal policies.
• Conduct weekly review meetings, monitor performance metrics, and provide ongoing training and guidance to strengthen operational excellence.
• Invoice and Vendor Oversight:
• Review and approve invoices, vendor statements, and exception cases (Tier 2 escalation) to ensure completeness and compliance.
• Partner with cross-functional teams and vendors to resolve discrepancies and maintain strong supplier relationships.
• Audit and Quality Control:
• Perform regular audits of invoices processed by the BPO team to identify and address errors, gaps, or process inefficiencies.
• Implement corrective actions and share best practices to maintain data integrity and reporting accuracy.
• Process Improvement and Standardization:
• Develop, refine, and document Standard Operating Procedures (SOPs) to standardize AP processes across regions.
• Collaborate with stakeholders to identify opportunities for continuous improvement and operational consistency.
• Automation and System Enhancement:
• Proactively learn and support the development of automation tools to scale AP systems and improve process efficiency.
• Work with IT and systems teams to enhance NetSuite, and related tools, ensuring optimal performance and user experience.
• Training and Knowledge Sharing:
• Deliver internal training sessions to the BPO team and other AP stakeholders on systems, tools (including and NetSuite), and best practices.
• Create resources and documentation to promote operational alignment and upskilling.
• Operational Support and Month-End Activities:
• Contribute to ad hoc projects and month-end close tasks to support accurate financial reporting.
• Review and manage Jira tickets, ensuring timely resolution and communication of updates.

We’re excited about you because…

• Written and verbal proficiency in English
• A proactive, detail-oriented professional with strong analytical and problem-solving skills.
• Experience managing outsourced (BPO) operations or high-volume AP functions.
• Eagerness to learn and apply automation and process optimization techniques.
• Excellent communication skills and the ability to collaborate effectively across global teams.
• Proficiency in NetSuite or similar ERP is highly preferred.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Sales Compliance team is responsible for designing and ensuring effective Sales Compliance and Controls across DoorDash’s sales organization. The Sales Compliance team is part of the larger Sales Strategy & Operations team, which accelerates productivity and develops go-to-market strategies and processes to support our sales organization. This group builds the engine and foundation for DoorDash to achieve the best selection for our platform and grow revenues across all business lines. 

About the Role

We are seeking an Associate Manager, Sales Compliance  to draw actionable insights from large financial data sets, drive order-to-cash process improvements, and lead cross-functional compliance projects. You will understand the internal processes that drive data inputs and quality, enabling you to root cause compliance, reporting, contract, and system issues. You will drive initiatives with a high level of quality with minimal guidance.  You will diagnose and define net new projects or business needs for the team. You will perform walkthroughs and identify gaps within processes as well as problem solve. You will help improve processes via automation and efficiencies. You will also work directly with our sales team to understand and remediate compliance issues. 

You will report to the Senior Manager, Sales Controls on our Sales Compliance team in our Merchant Sales Operations organization. We expect this role to be hybrid, with some time in-office and some remote.

You’re excited about this opportunity because you will…

• Work cross-functionally with analytics, sales, product, accounting, audit,  finance and legal teams
• Develop and scale process improvements
• Create actionable insights for larger sets of data
• Get to the lowest level of details to deeply understand DoorDash’s products and systems
• Help eliminate DoorDash’s third-party risk from a legal and financial perspective
• Directly impact DoorDash’s ability to recognize revenue and audit internal controls
• Be tasked with reconciling numerous lines of revenue data to contracts in various Doordash systems
• Use various methods, including excel queries and researching various databases
• Be comfortable analyzing the results of the reconciliation, identifying trends and researching reasons for outliers
• Present results in a timely manner to key stakeholders and make recommendations for improvements

We’re excited about you because…

• You have 3+  years relevant experience as a senior auditor, senior financial analyst, data analyst, or similar field  
• You have a college degree in Accounting, Finance, or a related field
• You’re fluent in English
• You have experience in process improvement and optimization
• You are highly proficient in Microsoft Excel (pivot tables, vlookups)
• You can move quickly and desire to own projects from day one
• You pay attention to detail
• You have the ability to document processes clearly and concisely.
• You have time management and organizational skills
• You are a strong communicator with the ability to interact and build trust across all levels of the business
• You can work on significant and unique issues requiring analysis of situations or data 
• You have the ability to exercise independent judgment in methods, techniques and evaluation criteria for obtaining results. 

About Us

Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.

Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company's Most Innovative Companies, and Forbes World's Best Bank. Visit our institutional page https://international.nubank.com.br/careers/

About the Role

As part of Nu Mexico's AML Ops team, you'll be on the front line of protecting our financial ecosystem — detecting suspicious activity, stopping money laundering, and ensuring our operations stay fully compliant with Mexican regulations. This isn't just a compliance role: it's a direct contribution to building a fairer, more ethical financial system for millions of people.

You'll work with our transaction monitoring system to investigate AML alerts, evaluate customer risk profiles, and report findings to the relevant authorities — including the UIF, CNBV, and SHCP. Your work directly shapes the integrity of Nu Mexico and contributes to the country's fight against financial crime.

You'll bring precision, resilience, and a proactive mindset to a fast-moving regulatory environment. You understand that bureaucracy and process discipline are part of the job — and you know how to balance rigorous compliance with a commitment to the best possible customer experience.

If you believe that financial institutions can and should be a force for good in society, this role is for you.

You'll be responsible for

• Investigate AML alerts, financial transactions, and account data generated by our transaction monitoring system — analyzing patterns, identifying suspicious situations, and delivering clear, documented recommendations (Report to UIF, Cancel, escalate, etc.).
• Prepare and escalate complete investigation files to the AML Forum (Comité de Comunicación y Control), ensuring all cases are thoroughly supported and ready for decision-making.
• Report money-laundering and terrorism financing activity to relevant authorities (SHCP, CNBV, UIF) with precision and timeliness, including submission of suspicious activity reports (SAR/ROI).
• Conduct thorough customer risk assessments — evaluating risk profiles and applying enhanced due diligence (EDD) and customer due diligence (CDD) processes accordingly.
• Drive quality reviews across the AML Ops team — evaluate process deficiencies, assess control measures, identify gaps, and recommend corrective actions to meet regulatory requirements.
• Apply FIU typologies, support binding list discard operations, and provide guidance on sanctions screening and KYC processes.
• Partner with legal, compliance, and risk management teams to minimize money-laundering exposure and strengthen Nu's overall financial crime prevention framework.
• Contribute to the implementation of the regulatory framework supporting Nu Mexico's growth plan, staying current with AML/FT laws, industry standards, and emerging regulatory changes.

We are looking for a person who has

Required

• Experience in AML compliance, financial crime investigation, or regulatory operations in a financial institution.
• Solid analytical skills — able to turn complex transactional data into actionable, well-documented recommendations.
• Proven experience with regulatory reporting, including suspicious activity reports (SAR/ROI) to Mexican financial authorities.
• Ability to work autonomously, manage competing deadlines, and stay composed in a constantly evolving regulatory environment.
• Clear and effective communication skills in Spanish and/or English, both written and verbal.
• Strong integrity and discretion when handling sensitive customer and financial information.

Nice to have

• CNBV certification, or in-depth knowledge of Mexican AML regulations (SHCP, CNBV, UIF), including freezing, unfreezing, and fund transfer rules.
• Experience monitoring transactional AML alerts across banking products (Credit Card, Savings, Remittances, Investments) and/or in compliance roles related to AML.
• Familiarity with Banking & Sofipo regulations and KYC/sanctions screening processes related to AML.
• Bachelor's degree in Law, Administration, Finance, Economic Sciences, or a related field.
• Proficiency with Excel, Google Sheets, Looker, SQL, or Python for data analysis and reporting.

Location for this opportunity

Mexico City, Mexico. 100% On-Site · 5 days/week

Our Benefits

• Chance of earning equity at Nu
• Extended maternity and paternity leaves
• Health and life insurance
• Dental and Vision Insurance
• NuCare - Our mental health and wellness assistance program
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• 17 days of paid vacation with 25% vacation bonus
• Gym partnership
• Food card
• Work-from-home Allowance
• Parental Consultancy
• Relocation Assistance Package, if applicable

Work Model for this Role

This role is based full-time at one of our offices in Mexico City as a regulatory requirement.

If you're looking for a place to grow your career in a high-performance, mission-driven environment - surrounded by exceptional people and close to the decisions that shape the future of finance in Latin America - this is where that happens.

Explore how we build technology at Nubank

🔗 building.nubank.com.br ↗

🎥 youtube.com/@building.nubank ↗

🎧 Listen to our stories on Spotify ↗

About Nubank

Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.

Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company's Most Innovative Companies, and Forbes World's Best Bank. Visit our institutional page https://international.nubank.com.br/careers/

About the Role

As part of Nu Mexico's KYC Ops team, you'll be at the heart of one of the most important compliance functions in a financial institution — making sure we truly know our customers, protect them, and protect the business from financial crime. Your work directly enables Nu to onboard customers with confidence while staying fully compliant with Mexican and international regulations.

You'll run screening and due diligence routines that span PEP analysis, sanctions list verification (OFAC, UN, SAT 69, Lista de Personas Bloqueadas), FATCA/CRS compliance, and more. Every case you analyze and every opinion you deliver contributes to a financial system that is safer, fairer, and more trustworthy.

This role sits at the intersection of operational precision and regulatory expertise. You'll work independently on your routines while collaborating closely with AML Ops, FinSec Ops, and other teams to handle complex cases and drive continuous improvement across the squad.

You'll be responsible for

• Execute KYC screening and due diligence routines for prospects and customers — including PEP analysis (domestic, related PEP, PEP MX, and international), negative media investigations, and clear risk-based case opinions.
• Analyze and process screening results against regulatory and sanctions lists — including Lista de Personas Bloqueadas, Interpol, SAT 69, OFAC, and UN — delivering thorough, well-documented technical opinions.
• Manage FATCA/CRS compliance routines, ensuring accurate identification and treatment of relevant customers in line with applicable regulations.
• Partner with AML Ops Mexico, FinSec Ops, and other cross-functional teams to evaluate high-risk prospects or clients and reach coordinated, well-supported decisions.
• Identify opportunities to strengthen internal controls and improve KYC operational processes, actively contributing to the squad's continuous improvement initiatives.
• Participate in projects and initiatives with significant operational impact — bringing your regulatory knowledge to help design scalable, compliant solutions.
• Support internal queries on KYC and screening routines, providing clear and timely guidance to colleagues across teams.

We are looking for a person who has

Required

• Hands-on experience in KYC, compliance, AML, customer registration, or regulatory operations within a financial institution.
• Solid understanding of Mexican KYC regulatory requirements, including PEP screening, sanctions list verification (OFAC, UN, SAT 69, Lista de Personas Bloqueadas), and FATCA/CRS obligations.
• Strong analytical and investigative skills — able to conduct thorough case reviews, form clear technical opinions, and make well-reasoned recommendations.
• Demonstrated ability to manage competing priorities, meet regulatory deadlines, and operate independently within a structured compliance environment.
• Clear and effective written and verbal communication in Spanish and/or English.
• Meticulous attention to detail and high standards of integrity when handling sensitive customer data.

Nice to have

• Experience with customer onboarding, registration updates, or acquisition compliance processes.
• Proficiency in Excel, Google Sheets, Looker, or SQL for data tracking, reporting, or operational analysis.
• Exposure to process improvement or internal control projects within a compliance or operations team.

Location for this opportunity

Mexico City, Mexico. 100% On-Site · 5 days/week

Our Benefits

• Chance of earning equity at Nu
• Extended maternity and paternity leaves
• Health and life insurance
• Dental and Vision Insurance
• NuCare - Our mental health and wellness assistance program
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• 17 days of paid vacation with 25% vacation bonus
• Gym partnership
• Food card
• Work-from-home Allowance
• Parental Consultancy
• Relocation Assistance Package, if applicable

Work Model for this Role

This role is based full-time at one of our offices in Mexico City as a regulatory requirement.

If you're looking for a place to grow your career in a high-performance, mission-driven environment - surrounded by exceptional people and close to the decisions that shape the future of finance in Latin America - this is where that happens.

Explore how we build technology at Nubank

🔗 building.nubank.com.br ↗

🎥 youtube.com/@building.nubank ↗

🎧 Listen to our stories on Spotify ↗

About Us

Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.

Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company's Most Innovative Companies, and Forbes World's Best Bank. Visit our institutional page https://international.nubank.com.br/careers/

About the Role

As part of Nu Mexico's OpsDefense Chapter, you'll be the voice that customers hear when something goes wrong — and the person who makes it right. In this role, you'll own the operational and regulatory routines of Nu's Unidad Especializada de Atención a Usuarios (UNE), ensuring that every query, claim, or clarification is handled with precision, speed, and care.

You'll work directly with CONDUSEF's regulatory frameworks — managing disputes through SINE and SIGE, preparing mandatory reports for CNBV and CONDUSEF, and keeping Nu's systems like REUNE and REDECO current. Your work ensures Nu stays fully compliant while protecting the experience of millions of customers.

Beyond the day-to-day, you'll also contribute to controls testing, process mapping, and continuous improvement across the OpsDefense squad. This is a role for someone who thrives on regulatory complexity, takes ownership of outcomes, and believes that getting compliance right is one of the most meaningful ways to serve customers.

You'll be responsible for

• Receive, register, and assign folios to customer Queries, Claims, and Clarifications submitted through the UNE — ensuring every case is accurately tracked from intake through to resolution within legal deadlines.
• Prepare well-documented response projects for customer requests, communicating resolutions clearly and promptly to avoid escalation to other regulatory instances.
• Manage and respond to customer disputes reported through Condusef's SINE and SIGE platforms, ensuring timely, compliant, and thorough handling of every case.
• Consolidate and submit mandatory regulatory reports — including quarterly and monthly CONDUSEF reports and the R27 for CNBV — maintaining accuracy and on-time delivery.
• Keep UNE information current on Nu's official website and the CONDUSEF REUNE and REDECO systems, and monitor Collection Office contracting to ensure compliance with applicable obligations.
• Execute controls compliance testing using Nu's Risk-Based Approach methodology, and report findings to the Ombudsman Lead with clear documentation and actionable insights.
• Map and maintain operational process controls for OpsDefense Mx squads — identifying gaps, proposing improvements, and contributing to the overall resilience of the first line of defense.
• Partner with KYC, AML Ops, FinSec Ops, and Legal teams to ensure coordinated and well-documented responses across regulatory obligations.

We are looking for a person who has

Required

• Experience in regulatory compliance, customer dispute resolution, or ombudsman/UNE operations within a financial institution in Mexico.
• Solid understanding of CONDUSEF regulatory obligations — including the UNE framework, SINE/SIGE platforms, REUNE, REDECO, and mandatory reporting requirements.
• Demonstrated ability to manage concurrent regulatory deadlines with precision, ensuring cases and reports are delivered on time and in full.
• Clear and effective written and verbal communication in Spanish and/or English — including regulatory correspondence with customers and authorities.
• Strong attention to detail when reviewing customer documentation, personal data, and regulatory submissions for accuracy and compliance.
• Autonomous, structured work style with the ability to operate independently in a regulated environment while escalating appropriately.

Nice to have

• Experience preparing the R27 report for CNBV or quarterly/monthly regulatory reports for CONDUSEF.
• Knowledge of Banking & SOFIPO regulations applicable to Mexican financial institutions.
• Proficiency in Excel, Google Sheets, Looker, or SQL for operational tracking and regulatory data analysis.
• Background in customer-facing roles involving complaint handling or dispute resolution.

Location for this opportunity

Mexico City, Mexico. 100% On-Site · 5 days/week

Our Benefits

• Chance of earning equity at Nu
• Extended maternity and paternity leaves
• Health and life insurance
• Dental and Vision Insurance
• NuCare - Our mental health and wellness assistance program
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• 17 days of paid vacation with 25% vacation bonus
• Gym partnership
• Food card
• Work-from-home Allowance
• Parental Consultancy
• Relocation Assistance Package, if applicable

Work Model for this Role

This role is based full-time at one of our offices in Mexico City as a regulatory requirement.

If you're looking for a place to grow your career in a high-performance, mission-driven environment - surrounded by exceptional people and close to the decisions that shape the future of finance in Latin America - this is where that happens.

Explore how we build technology at Nubank

🔗 building.nubank.com.br ↗

🎥 youtube.com/@building.nubank ↗

🎧 Listen to our stories on Spotify ↗

About the role

As a Financial Analyst at Sporty, you will be an integral part of an expanding Finance team in a new market. You will collaborate closely and operationally with multiple internal and external stakeholders.  

What you'll be doing

• Support in managing accounts payable and receivable, with a focus on digital payment methods (payment providers, SPEI)
• Perform daily, detailed reconciliations of high volumes of data. Identify and resolve all differences promptly through engaging with Payment Service Providers, Operations, and Fraud teams
• Process invoices, ensuring on-time approval and payment. Resolve any queries with vendors to ensure a smooth and efficient procure-to-pay cycle
• Support daily cash flow management and bank account reconciliations
• Perform key financial controls, constantly reviewing and refining these to ensure they operate at optimal levels
• Record and control accounts payable and receivable
• Provide ongoing and ad hoc financial analysis and reporting to support data-based decision-making
• Prepare financial reports and support operational performance analysis
• Work alongside compliance and product teams to ensure the security of financial operations
• Ensure compliance with internal policies and regulatory requirements
• Maintain strong working relationships with local banks, auditors, tax authorities, and regulatory bodies
• Represent the company in communications with government agencies and industry associations, when requested

What you'll bring

• A self-starter who works hard, makes decisions quickly, and operates with urgency
• Type A personality who thrives in a fast-paced environment
• The individual prefers a flat organizational structure to engage with all levels of employees and collaborate with various company functions
• To be successful in this role, you’ll need at least 5 years of experience as an Accountant, Treasury, or Finance professional, with at least 1 of those years being in the betting or fintech industries
• Bachelor’s degree in Business Administration, Economics, Accounting, or related fields
• A relevant accounting qualification is required. You should have a working knowledge of accounting and bookkeeping procedures and be proficient in using accounting software
• Strong organizational skills, attention to detail, and practical communication abilities are also critical
• At least two years of proven experience in Treasury or Finance
• Knowledge of banking systems and corporate finance
• Proficiency in Microsoft Office, especially Excel
• Analytical, detail-oriented profile with strong logical reasoning
• Interest in working in the sports betting or fintech sector
• Advanced/Fluent English
• Experience with high-volume reconciliations (microtransactions)

Even better if

• Intermediate Portuguese
• Experience and familiarity in the gaming, betting market, or online entertainment, betting, fintech, or e-commerce sectors

What’s in it for you

• We have an office in a prime location within Mexico City!
• A competitive salary + individual performance based bonuses every quarter
• 28 days paid annual leave
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

About Us

Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.

Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company's Most Innovative Companies, and Forbes World's Best Bank. Visit our institutional page https://international.nubank.com.br/careers/

About the Role

In this role, you'll be the voice of Nu for our customers — the person who turns a problem into a resolution, and a routine interaction into a reason to trust us. As a Customer Service Analyst on our Customer Operations team, you'll directly shape the experience of millions of people who chose Nu to manage their financial lives.

This is an entry-level role built for someone eager to grow fast and make a real difference. No two days are the same: you'll handle a wide range of customer needs across multiple channels, develop your problem-solving instincts, and collaborate with a squad that takes customer obsession seriously.

You'll also play an active role in improving how we work — spotting patterns, flagging insights, and contributing to a team that's always looking for smarter ways to serve our customers. If you're the kind of person who cares deeply about doing right by people, this is where you start.

Note: Shifts may vary by day and start time based on operational needs. You'll always receive reasonable advance notice of any changes.

You'll be responsible for

• Resolve customer inquiries and requests across multiple channels — chat, email, and phone — delivering clear, accurate, and empathetic responses that earn trust with every interaction.
• Navigate established processes and guidelines to close out issues efficiently, knowing when to escalate and how to keep the customer informed throughout.
• Spot recurring patterns in customer problems and surface actionable insights to help improve processes and the overall experience.
• Adapt your tone, approach, and communication style to meet the unique needs of each customer and situation.
• Partner with your squad and cross-functional teams to hit operational goals and maintain service-level targets.
• Show up to training with curiosity — actively building your knowledge of Nu's products, policies, and tools to serve customers better over time.

We are looking for a person who has

Required

• Experience in a customer-facing role — retail, hospitality, support, or any context where solving people's problems was the job.
• Track record of written and verbal communication that is clear, empathetic, and adapts to different audiences.
• Demonstrated ability to follow structured processes and guidelines accurately, while staying flexible when things change.
• A natural instinct for identifying the root cause of a problem and finding a simple, effective path to resolution.
• Comfort with rotating schedules and operational flexibility — you understand that customer needs don't follow a fixed clock.

Nice to have

• Experience handling customer complaints or escalations in a financial services or fintech environment.
• Familiarity with CRM tools, ticketing systems, or support platforms (e.g. Zendesk, Salesforce, Freshdesk).
• Basic data skills — able to read a report, track your own metrics, or spot a trend in a spreadsheet.

Location for this opportunity

Mexico City, Mexico. 100% On-Site · 5 days/week

Our Benefits

• Chance of earning equity at Nu
• Extended maternity and paternity leaves
• Health and life insurance
• Dental and Vision Insurance
• NuCare - Our mental health and wellness assistance program
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• 17 days of paid vacation with 25% vacation bonus
• Gym partnership
• Food card
• Work-from-home Allowance
• Parental Consultancy
• Relocation Assistance Package, if applicable

Work Model for this Role

This role is based full-time at one of our offices in Mexico City as a regulatory requirement.

If you're looking for a place to grow your career in a high-performance, mission-driven environment - surrounded by exceptional people and close to the decisions that shape the future of finance in Latin America - this is where that happens.

Explore how we build technology at Nubank

🔗 building.nubank.com.br ↗

🎥 youtube.com/@building.nubank ↗

🎧 Listen to our stories on Spotify ↗

About Gladly

For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings they need AND the customer devotion that drives lasting business value. With over a decade of singular CX focus and trusted by the world’s most customer-centric brands including Crate & Barrel, Breeze Airways, and Ulta Beauty, Gladly was designed for devotion, not deflection: purpose-built to engage customers and turn every conversation into lasting relationship equity. The result is experiences that are radically personal and effortlessly scalable, emotionally intelligent and operationally efficient.

At the heart of our simply powerful platform, Gladly maintains one continuous conversation across all channels while striking the perfect balance of AI and human connection. With 300M+ conversations powered globally, $510M+ cumulative cost savings delivered for customers, and a 65% increase in CSAT scores, this is a team where your work has real impact at scale. Learn more at www.gladly.ai.

The Team

The Finance team at Gladly is small, high-performing, and operates well above its weight class. The culture here is defined by high autonomy, direct visibility with leadership, and a bias toward action over process. Your work directly impacts how deals close and how leadership makes decisions. There are no layers, no committees, and no waiting around for approval. The team values over-communication, intellectual curiosity, and a willingness to context-switch quickly across priorities.

You will report to the Director of FP&A and work closely with RevOps, Sales, Systems Design, and GTM leadership as a collaborative partner and reliable operational resource across the commercial side of the business.

The Opportunity

This role sits at the center of deal desk operations and commercial finance, giving you a front-row seat to how deals get structured, priced, and closed. You will be deeply embedded in the quote-to-cash workflow from day one, owning deal reviews, pricing analysis, and the operational rigor that keeps the commercial motion running cleanly.

You are the kind of person who thrives on precision and process. You catch what others miss, you follow through without cutting corners, and you are comfortable owning the final review on deals before they close. You bring a natural attention to detail and a strong bias toward execution.

Gladly’s commercial motion is accelerating, and the Finance team is scaling to match. You will play a central role in that, helping build the operational rigor that supports a growing deal volume while also supporting pricing analysis and margin modeling that inform deal structure decisions.

What You’ll Do

Deal Desk & Commercial Finance Operations

• Conduct deal reviews for completeness, accuracy, and compliance before close, ensuring all required approvals are in place and deals are structured correctly across pricing, discounting, and contract terms
• Review deals for compliance with pricing guidelines, discount thresholds, and revenue recognition requirements (ASC 606); escalate edge cases to Finance leadership as needed
• Manage the day-to-day quote-to-cash workflow in Salesforce: deal progression tracking, certification process management, renewals tracking, and pipeline reporting
• Maintain a clean approval audit trail and deal log to support accurate pipeline reporting and downstream revenue recognition
• Support and over time own the margin calculator used to evaluate different pricing structures when working with the sales team on custom-priced enterprise deals, including analysis of AI vs. Team margin dynamics
• Partner with Sales Operations and Systems Design on Deal Desk process alignment, consulting on workflow design and driving consistent execution once processes are defined and deployed
• Bring a continuous improvement mindset: flag friction points in the Deal Desk process and collaborate with SalesOps and Systems Design on solutions, with a longer-term eye toward automating manual steps

Systems Administration & Process Design

• Support deal desk systems including DealHub (CPQ), Salesforce, and related commercial tools, ensuring data integrity and process consistency
• Partner with the Systems Design team on configuring and optimizing deal desk tooling, including approval workflows, pricing rules, and quote templates
• Help identify opportunities to automate recurring processes and reduce manual effort across the deal desk function over time

AI and Automation

• Show genuine curiosity about AI tools (Claude, ChatGPT, Copilot, or similar) and a willingness to learn how they can help you move faster and reduce the lift on repetitive tasks
• Apply an automation-first lens to your own work: if you are doing something manually more than twice, start thinking about how to streamline it
• Partner with the Finance team on identifying and implementing AI-assisted workflows across Deal Desk processes

What We’re Looking For

• 3-5 years of experience in deal desk, commercial finance, or a related operational finance role. B2B SaaS experience is a strong plus but not required
• English proficiency at C1-C2 level (business fluent). This role requires daily written and verbal communication with US-based teams
• Based in Colombia or Mexico with the ability to work US business hours
• Deal desk or quote-to-cash experience: you understand deal review, pricing compliance, approval workflows, and what it takes to close a deal cleanly
• Salesforce proficiency: comfortable navigating opportunity records, pipeline reports, and deal data independently. You work in the system, not just look at it
• Solid grasp of SaaS business model fundamentals: ARR, ACV, NRR, and SaaS revenue recognition (ASC 606)
• Comfortable with pricing analysis and margin modeling: you can work within existing models and help evaluate the financial impact of different deal structures
• Advanced Google Sheets or Excel skills: complex formulas, pivot tables, scenario modeling, and data visualization
• High attention to detail and a strong sense of accountability. You follow through, you notice when something is off, and you say something
• Collaborative by nature: you partner well with Sales, RevOps, and Finance teammates and bring people along rather than going it alone
• DealHub, CPQ, or deal desk systems admin experience is a strong plus

Salary for this role: $60,000 - $90,000 USD annually DOE (can be paid in MX pesos; COR only option available)

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Gladly's bonus plan for eligible roles. In addition to cash compensation, all Gladly employees are eligible to participate in Gladly's equity incentive plan to receive stock options per the terms of the agreement. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.

Data Analyst Std

Responsabilidades

·        Recopilar, organizar, analizar y difundir cantidades significativas de información con atención al detalle para garantizar la calidad e integridad de los datos.

·        Desarrollar, automatizar, verificar y monitorear proyectos para los análisis orientados a las necesidades de negocio.

·        Mejora continua del proceso de análisis de datos e infraestructura.

·        Generar insights identificando e interpretando tendencias o patrones en conjuntos de datos con la finalidad de apoyar a negocio con la toma de decisiones basadas en datos.

·        Diseñar sistemas de reporting para la visualización de informes periódicos que resuman el análisis de los datos.

·        Elaborar vistas y dashboards para proporcionar información útil a negocio.

Skill

·        AWS Redshift

·        Jira

·        Paquetería de Microsoft Office

·        Tableau/Power BI

Lenguajes de programación

·        SQL

·        Python (Pandas, Spark)

Manejo de metodología/filosofía Ágil deseable     

·        Scrum  

·        Kanban

Idiomas Nivel de inglés intermedio

Soft Skills

·        Comunicación efectiva con stakeholder clave y líderes de negocio.              

·        Capacidad analítica y organizacional superior.      

·        Enfoque en resultados con alta capacidad de ejecución.  

·        Precición y atención al detalle.    

·        Adaptabilidad proactiva al campo y apertura a retroalimentación.

·        Capacidad de autoaprendizaje y mejora continua

·        Gestión de proyectos      

·        Trabajo en equipo con enfoque en sinergia organizacional 

Requisitos:

·        Escolaridad         

·        Ing. Sistemas Computacionales  Economía

·        Matemáticas      Actuaría

·        Estadística      

Asignación hibrida, hay que acudir a sitio 3 veces por semana (Reforma, CDMX)

• 2+ years of experience in field verification, onsite auditing, field collections, or logistics.
• Proven execution in roles requiring high observation skills and the ability to make objective judgments under pressure.
• High mobility: Comfort with being in the field 80–90% of the time.
• Excellent verbal and written communication to deliver clear, unbiased reports.
• Adaptability to fast-changing environments and shifting schedules.
• Experience or interest in using AI tools to automate workflows and reporting.
• Tech-savviness with mobile apps, GPS tools, and digital forms.

• Previous experience in the Fintech, Banking, or SOFOM sectors.
• Fundamental knowledge of KYC (Know Your Customer) and fraud prevention patterns.
• Independent analytical skills using spreadsheets.
• Experience with route optimization to increase daily visit volume.
• A good sense of humor
• Intermediate English Level

Role Summary 

We are seeking a Senior Financial Analyst (Contractor) based in Mexico to support our Digital & Technology initiatives. This role will support the portfolio and will work closely with cross-functional teams across Mexico, India, and San Francisco. The ideal candidate will bring strong financial expertise, the ability to operate in a global environment, and experience supporting technology-driven programs. 

Key Responsibilities 

• Lead financial planning, tracking, and reporting for project/program budgets, including budget vs. actuals and variance analysis  

• Partner with global stakeholders including technology teams, program managers, vendors, and corporate finance across multiple regions  

• Manage vendor financials including contract tracking, invoicing, and billing issue resolution  

• Oversee Purchase Requisitions (PRs), Purchase Orders (POs), and monthly service entries  

• Drive internal labor tracking, forecasting, and reporting  

• Perform detailed reconciliations and provide insights to support decision-making  

• Support month-end and quarter-end close activities related to project financials  

• Prepare and present financial reports to leadership and key stakeholders  

• Identify and implement process improvements to enhance efficiency and accuracy 

Qualifications 

• Bachelor’s degree in accounting, Finance, or related field required  

• CPA or equivalent certification preferred  

• 7+ years of experience in financial planning, analysis, and accounting with increasing responsibility  

• Strong experience supporting project/program financials, preferably in a technology environment  

• Advanced proficiency in Microsoft Excel  

• Experience with SAP or other ERP systems  

• Experience working in a global, cross-functional environment (U.S., India, LATAM preferred)  

• Strong communication and stakeholder management skills  

• Ability to work across time zones and manage competing priorities 

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time. Today, we work in more than 60 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

The Global Finance Shared Service Center supports the core business with finance related matters, covering a wide scope of activities across the globe. We ensure suppliers and artists are paid on time for the amazing work they create. We work closely with the local finance teams around the world which means we have an excellent understanding of how the company operates and are kept up to date with key developments in this exciting and fast paced industry. Our teams play a key role in ensuring Sony Music achieve their annual goals each year.

The OTC Senior Analyst will be responsible for supporting the Revenue Order to Cash Manager within the Sales Reporting department with sales reporting & processing, data quality analysis, Financial Postings & Accruals, and overseeing cash application for various different income streams, as well as other special projects as directed by management.

What You'll Do:

• Review and processing of sales files of various income streams to ensure they are compliant with the deal terms while also taking appropriate actions for non-compliant reporting
• Review financial postings, accruals, and General Ledger (GL) and Accounts Receivable account reconciliations to ensure they are accurately and timely reported as requested by Local and Global management
• Invoicing of deal partners per sales reporting or contractual terms
• Review of manual journal entries as necessary
• Supervision of allocation of cash payments received against the corresponding agreements
• Set up and maintenance of customer/deals, within internal SME systems as well as in coordination with the Deal Partner, Business & Legal Affairs, and deal administrators
• Ongoing interaction & communication of issues with management, affiliates and sales partners regarding Sales reporting concerns
• Liaise & coordinate with various teams on joint work items (including IS&T and offshore partners)
• Provide support as needed
• Business Process Improvements
  • Specifically focusing on identifying and addressing “root cause” of issues

Who You Are:

• Bachelor’s degree; Accounting preferred
• Minimum of 4-year work experience; music industry or other entertainment field preferred
• Detail oriented individual with strong organizational and leadership skills
• Ability to balance multiple tasks simultaneously and manage time productively
• Strong communication skills, both verbal and written
• Ability to analyze and review information from several different sources (corporate systems)
• Prior experience with SAP, Royalty Systems, and/or Sales Systems would be strongly preferred
• Capable of working independently, while also integrating into a team environment
• Solid understanding of Microsoft Office applications, especially Excel
• Proficiency in English language required: reading, written, and oral
• Additional foreign languages are a plus

What We Give You:

• 1 year contract with opportunity for extension
• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day  
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• Investment in your professional growth and development enabling you to thrive in our vibrant community.  
• The space to accelerate progress, positively disrupt, and create what happens next  
• We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives.
• A benefits portfolio that supports the needs of you and your family, from well-being support and family benefits to paid time off to help you balance work and life.
• Time off for a winter recess

About Nu

Nu was founded in 2013 to free people from bureaucratic, slow and inefficient financial systems. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world.

Today, Nubank is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Bogotá (Colombia), Buenos Aires (Argentina), Durham (United States), and Berlin (Germany), with operations only in the first three. It was founded in 2013 in Sao Paulo, by Colombian David Vélez, and cofounded by Brazilian Cristina Junqueira and American Edward Wible.

Our Media Team

Nubank is a technology company that is redefining the standards of the financial services Industry in Mexico. The media team is responsible for Nubank´s media strategy, tactics, and implementation, from upper to lower funnel , considering the best channels for each business and comms goal, based on data and creativity

Media Analyst Responsibilities

• Media Plan elaboration and execution
• Campaign investment management
• Performance & insights reports
• Analysis on the consumer traffic & audience behavior
• Results and performance tracking
• Find measurement opportunities to improve campaign performance
• Work close to marketing & analytics team to review our advertising efforts and point out strengths and weaknesses in our media campaign
• Keep up-to-date with advertising trends and with the media industry

Skills, knowledge and abilities

• 3-5 years of experience with paid campaigns focus on both branding & performance, digital platforms operations are mandatory, while offline is desirable.
• High understanding of brand solutions with biggest platforms as Google, Meta, TikTok including top in class creative, optimization & audience perspective
• 3-5 years of experience with campaign planning, monitoring & performance reports
• Experience with Analytics & Audience management tools considering attribution models, 1st, 2nd & 3rd party data 
• Negotiation Skills
• English advanced

Benefits 

• 17 days paid vacation per year. 
• Life insurance. 
• Health insurance. 
• NuLanguage Program 
• NuCare Program 
• Extended Parental Leave 

Our Nu Way of Working:

The Nu Way of Working is our hybrid work model that was created so people could collaborate more in person and still keep the flexibility of remote work. Starting in July 2026 we will attend the office 2 days a week and by January 2027 3 days a week. In this case in our Mexico City Office.

*Interviewing and onboarding are currently done virtually. From July 2022 forward, teams will have a suggested cadence of visiting the office in which employees go to their Business Unit's (BU) base location. Employees will have an employment contract based on the cities where Nu’s offices are located, considering their country of hire. More details can be shared during your hiring process.

About the Role

We are looking for a Senior Revenue Operations Analyst to join our Revenue Operations team, responsible for driving, scaling, and optimizing revenue performance to support strategic decision-making.

This role plays a key part in connecting revenue motions across Marketing, Sales, Customer Success, and Finance, ensuring high efficiency of processes, tools, and people.

The position requires on-site presence in Mexico City (hybrid model), with close collaboration across cross-functional teams in a fast-paced and constantly evolving environment.

Responsibilities

1. Revenue Operations (Core)

• Own and optimize core revenue processes across the funnel (Marketing → Sales → Customer Success).
• Drive visibility and consistency across key metrics such as:
• Pipeline generation and conversion
• Revenue forecasting accuracy
• MRR, ARR, churn, retention, and expansion
• Partner with sales leadership to define, track, and evolve strategic KPIs and revenue targets.
• Identify performance gaps and propose actionable recommendations to improve efficiency and growth.
• Support quarterly and annual planning cycles (targets, capacity, quotas, and coverage).

2. Data & Analytics

• Working with the Data Team to structure and maintain reliable datasets and reporting layers to support business decisions.
• Translate business needs into data requirements and analytical frameworks.
• Ensure data consistency across systems (CRM, Finance, Marketing, Product).
• Build and delivery data insights with analytics engineers of Data team to sales leadership 

3. Systems & Tools

• Act as a key stakeholder in the evolution and governance of the RevOps tech stack, including:
• CRM (e.g., HubSpot or Salesforce)
• Marketing platforms
• Financial and billing systems (e.g., SAP)
• BI tools (Looker, Power BI, Tableau)
• Ensure proper usage, adoption, and data quality across systems.
• Identify and implement automation opportunities to improve scalability and efficiency.
• Collaborate with Data Engineering on tools such as Databricks and Google Cloud when needed.

4. Collaboration & Business Partnership

• Act as a strategic partner to Sales, Marketing, Customer Success, and Finance leaders.
• Translate business challenges into structured analyses and scalable solutions.
• Facilitate alignment across teams on definitions, processes, and performance metrics.
• Support executive communication with clear, structured, and data-driven insights.
• Operate effectively in a dynamic, high-growth, and ambiguous environment.

 Requirements

• Proven experience in Revenue Operations, Business Operations, or Analytics roles.
• Expertise in SQL and data analysis.
• Solid experience working with CRM systems (preferably Salesforce).
• Experience with BI tools (Looker, Power BI, Tableau, or similar).
• Familiarity with Google ecosystem (BigQuery, Google Sheets).
• Basic knowledge of Python and data workflows is a plus.
• Strong understanding of SaaS metrics and revenue models (MRR, ARR, LTV, CAC, churn).
• Experience with forecasting, pipeline management, and performance tracking.
• Ability to connect data with business context and drive actionable insights.
• Structured thinking and strong problem-solving skills.
• Strong communication skills with both technical and business stakeholders.
• Ability to operate in fast-changing and ambiguous environments.
• High attention to detail combined with a strategic view.
• Results-oriented with focus on business impact.

Nice to Have

• Experience in high-growth SaaS environments.
• Previous exposure to quota planning, compensation, or capacity models.
• Experience working in international teams.
• Familiarity with tools like Databricks or modern data stacks.
• Advanced English is a plus.

About Nubank

Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world.

Today, Nubank is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). It was founded in 2013 in São Paulo, by Colombian David Vélez, and cofounded by Brazilian Cristina Junqueira and American Edward Wible. For more information, visit www.nu.com.mx.

About the role

Ensure Nubank's sustainable growth by complying with regulatory requirements regarding financial secrecy and responding to requests from authorities, challenging the status quo by:

• Responding to any official communication from the CNBV (National Banking and Securities Commission) related to requests for information, documentation, freezing and unfreezing of accounts related to Nubank customers that may be requested by the competent fiscal, administrative, and judicial authorities.

• Managing and administering the list of blocked individuals at the entity.

Being diligent, flexible, and resilient, in accordance with Nu's principles!

To that end, our Judicial Orders team is responsible for supporting and executing all front-line defense operational routines related to official communications from the CNBV.

Typical responsibilities assigned to you might include:

• Support the team responsible for attention and monitoring requirements received through the portal of the Inter-Institutional Information Transfer System - Attention to Authorities, of the National Banking and Securities Commission (SITI AA portal of the CNBV).
• Control and timely download of the digital requirements published for the financial institution, and be in charge of end-to-end flow, considering analysis of the requirements and the final response to the Regulator.
• Be part of the Judicial Orders team, focused on Mexico´s enquiries, reporting directly to our Regulatory Solutions Squad in Mexico;
• Support Judicial orders operational workflow; 
• Follow the management queues and dashboards in order to ensure the enquiries have been duly promptly addressed and no regulatory gaps are found;
• Continuous supporting projects to comply with key policies related to Judicial orders scope and its operational routines (SITI AA)
• Support and comply with monitoring metrics and KPIs, facilitating communication within Nubank teams.
• Support and execute the operational routines related to Blocked Person List (Lista de Personas Bloqueadas) in Mexico.

Qualifications:

You will succeed if…

You have a Bachelor's Degree, preferable in Law, or related.

Have previous experience in management of SITI AA 

You are detail-oriented, diligent, organized and enjoy operational activities 

You are a proactive, autonomous person and have an interest in creating processes and improving them, but at the same time, understand that there are bureaucracies in the regulatory activities that need to be followed 

You are able to meet deadlines and to be flexible to adapt to changing conditions

You can communicate clearly, succinctly and effectively 

You feel good to be constantly challenged to learn and do more 

You are good with oral and written communication in Spanish and/or English 

You believe in a more just and ethical society and Nubank's values ​​and culture.

You understand that we can contribute within Nubank to the construction of this society, guaranteeing the application of all the rules and regulatory aspects inherent to the Client's Registration.

It will be a differential if you..

Have previous experience Compliance & AML or Legal 

Have knowledge in Excel, Sheets, Looker, SQL and Python 

Have Banking & SOFIPO regulation knowledge;

Have knowledge in CNBV regulation, freezing, unfreezing and transfer money;

Have previous experience in conducting Judicial orders operational routines, e.g. subpoenas (Oficios Judiciales);

Can easily turn numbers into complex strategies and effective actions

Benefits

• Chance of earning equity at Nu
• Extended maternity and paternity leaves 
• Health and life insurance 
• Dental and Vision Insurance
• NuCare - Our mental health and wellness assistance program
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• 17 days of paid vacation with 25% vacation bonus
• Gym partnership
• Food card
• Work-from-home Allowance
• Parental Consultancy
• Relocation Assistance Package, if applicable

Work Model for this Role

Hybrid 1week/cycle: Our hybrid work model brings us to the office for one week every cycle, which may vary between one and three months. For more details, visit https://building.nubank.com/nu-hybrid-work-model/ 

Position Summary

General Atlantic is looking to hire an experienced Analyst to join Mexico’s Investment team.

This role will have exposure to all parts of the investment process, from sourcing investment opportunities, to conducting diligence and presenting to the Investment Committee, as well as supporting the value creation initiatives in GA’s portfolio, playing an important role in the firm’s growth and success.

Responsibilities

• Building financial models and performing various financial analysis to support investment due diligence and portfolio value creation
• Drafting investment memoranda and presentation to present to General Atlantic’s investment committee
• Working with MDs/VPs and management teams to support portfolio companies
• Assisting in research and identification of investment themes and potential targets through in-depth industry research
• Perform deep proprietary research through calls with industry contacts, consultants, and other relevant parties

Qualifications

• Bachelor’s degree required
• 2-4 years of relevant experience (e.g. Investment Banking and Private Equity preferred. Consulting or Operations in addition to Investment Banking will also be considered.)
• Passionate about discovering interesting transformational up-and-coming high-growth companies
• Inquisitive personality with a strong understanding of accounting principles
• Superior financial modeling skills (ability to create and manipulate complex financial models with minimum guidance)
• Proficient with Microsoft Excel, PowerPoint, and Word
• Proactive, entrepreneurial attitude with eagerness to take on special projects
• Strong analytical abilities, creativity, thoughtful business judgment and professional maturity
• Record of outstanding professional and academic achievement
• High energy level, strong communication skills, intellectual curiosity, and a passion for investing
• Desire to collaborate with colleagues throughout the firm globally

GA Value

• Competitive compensation
• Comprehensive health, dental, and vision insurance plans
• Professional development opportunities and ongoing training
• Collaborative and inclusive work culture with opportunities for advancement

About Nubank

Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world.

Today, Nubank is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). It was founded in 2013 in São Paulo, by Colombian David Vélez, and cofounded by Brazilian Cristina Junqueira and American Edward Wible. For more information, visit www.nu.com.mx.

About the role

Ensure Nubank's sustainable growth by complying with regulatory requirements regarding financial secrecy and responding to requests from authorities, challenging the status quo by:

• Responding to any official communication from the CNBV (National Banking and Securities Commission) related to requests for information, documentation, freezing and unfreezing of accounts related to Nubank customers that may be requested by the competent fiscal, administrative, and judicial authorities.

• Managing and administering the list of blocked individuals at the entity.

Being diligent, flexible, and resilient, in accordance with Nu's principles!

To that end, our Judicial Orders team is responsible for supporting and executing all front-line defense operational routines related to official communications from the CNBV.

Typical responsibilities assigned to you might include:

• Support the team responsible for attention and monitoring requirements received through the portal of the Inter-Institutional Information Transfer System - Attention to Authorities, of the National Banking and Securities Commission (SITI AA portal of the CNBV).
• Control and timely download of the digital requirements published for the financial institution, and be in charge of end-to-end flow, considering analysis of the requirements and the final response to the Regulator.
• Be part of the Judicial Orders team, focused on Mexico´s enquiries, reporting directly to our Regulatory Solutions Squad in Mexico;
• Support Judicial orders operational workflow; 
• Follow the management queues and dashboards in order to ensure the enquiries have been duly promptly addressed and no regulatory gaps are found;
• Continuous supporting projects to comply with key policies related to Judicial orders scope and its operational routines (SITI AA)
• Support and comply with monitoring metrics and KPIs, facilitating communication within Nubank teams.
• Support and execute the operational routines related to Blocked Person List (Lista de Personas Bloqueadas) in Mexico.

Qualifications:

You will succeed if…

You have a Bachelor's Degree, preferable in Law, or related.

Have previous experience in management of SITI AA 

You are detail-oriented, diligent, organized and enjoy operational activities 

You are a proactive, autonomous person and have an interest in creating processes and improving them, but at the same time, understand that there are bureaucracies in the regulatory activities that need to be followed 

You are able to meet deadlines and to be flexible to adapt to changing conditions

You can communicate clearly, succinctly and effectively 

You feel good to be constantly challenged to learn and do more 

You are good with oral and written communication in Spanish and/or English 

You believe in a more just and ethical society and Nubank's values ​​and culture.

You understand that we can contribute within Nubank to the construction of this society, guaranteeing the application of all the rules and regulatory aspects inherent to the Client's Registration.

It will be a differential if you..

Have previous experience Compliance & AML or Legal 

Have knowledge in Excel, Sheets, Looker, SQL and Python 

Have Banking & SOFIPO regulation knowledge;

Have knowledge in CNBV regulation, freezing, unfreezing and transfer money;

Have previous experience in conducting Judicial orders operational routines, e.g. subpoenas (Oficios Judiciales);

Can easily turn numbers into complex strategies and effective actions

Benefits

• Chance of earning equity at Nu
• Extended maternity and paternity leaves 
• Health and life insurance 
• Dental and Vision Insurance
• NuCare - Our mental health and wellness assistance program
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• 17 days of paid vacation with 25% vacation bonus
• Gym partnership
• Food card
• Work-from-home Allowance
• Parental Consultancy
• Relocation Assistance Package, if applicable

Work Model for this Role

Hybrid 1week/cycle: Our hybrid work model brings us to the office for one week every cycle, which may vary between one and three months. For more details, visit https://building.nubank.com/nu-hybrid-work-model/