Jobs in Mexico City.
All active roles based in Mexico City, sourced directly from company boards. Updated every few hours.
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Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
Roku is seeking a proactive, detail-oriented Executive Assistant to support our VP-level engineering leaders across the United States and EMEA. In this role, you’ll be a critical partner in helping our engineering executives stay focused on strategic initiatives by managing the operational and administrative details that keep everything running smoothly. You’ll thrive in a fast-paced, high-tech environment where precision, discretion, and adaptability are key.
What you will be doing
- Provide daily administrative support to engineering VPs, including calendar management, travel coordination, and expense reporting.
- Prepare meeting agendas, presentations, and materials for engineering leadership meetings; attend virtual meetings to capture notes and track action items.
- Coordinate meetings and virtual events across global time zones, ensuring seamless logistics and follow-through.
- Collaborate with other executive assistants and cross-functional teams to support company-wide initiatives and communications.
- Assist with special projects, data analysis, and research assignments related to engineering operations.
- Create purchase orders and manage vendor invoicing for engineering-related services.
- Serve as a backup for other administrative functions and provide coverage as needed.
We're excited if you have
- 7+ years of experience as an executive assistant, with a strong track record supporting engineering or technical leadership.
- Experience working apart from leaders; and experience working with US based companies.
- Exceptional organizational skills and the ability to manage multiple priorities in a fast-moving environment.
- Excellent written and verbal communication skills, including professional email and document drafting.
- High level of discretion and confidentiality when handling sensitive information.
- Strong problem-solving skills and a proactive mindset—able to anticipate needs and take initiative.
- Comfort working independently and collaboratively across remote teams and time zones.
- Advanced proficiency in Outlook, Microsoft Office, and calendar management tools.
- Experience in a high-tech or engineering organization is highly preferred.
#LI-SS1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
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Soporte Técnico en Campo
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Toshiba es un proveedor de servicios de tecnología para empresas minoristas para crear plataformas y productos digitales de alta calidad que aceleran el tiempo de comercialización. Nuestros equipos diversos y adaptables brindan la combinación correcta de soluciones y metodologías para brindar resultados a medida que colaboramos con los equipos de nuestros clientes para fomentar la innovación a través del aprendizaje continuo.
Nuestra gente
En Toshiba, todos los miembros del equipo están capacitados para asumir responsabilidades y desarrollar soluciones innovadoras para los problemas más desafiantes de nuestros clientes. Para retener y desarrollar los mejores talentos,
fomentamos un ambiente de trabajo que celebra la creatividad, fomenta el desarrollo de habilidades y permite la colaboración multidisciplinaria.
Lo que aportarás al equipo
Cumplimiento de los compromisos de servicio, así como mantenimientos preventivos y correctivos contractuales, con cada uno de nuestros clientes. Esto incluye brindar servicio técnico (remoto o en sitio) a nuestros equipos de tecnología, además de atender incidentes sobre fallas que éstos pudieran presentar, y cuyo soporte es responsabilidad de TGCS.
Su día típico como Representante de soporte técnico de Toshiba implicará:
• Recepción de incidencias/tickets.
• Gestión de incidencias en base a tiempos de respuesta y de resolución.
• Atención, monitoreo y seguimiento de tickets.
• Realización de mantenimientos preventivos y correctivos a equipos de tecnología en puntos de venta de nuestros clientes.
• Control administrativo y reporteo en los sistemas correspondientes.
• Identificar las piezas dañadas para solicitar la recolección.
• Realizar un seguimiento de las piezas de repuesto devueltas hasta que se descarguen del subinventario.
Naturalmente para tener éxito en este rol, debe de contar con:
• 0 a 1 año en mantenimiento correctivo de equipo de cómputo.
• Carrera técnica en computación o similar.
• Conocimiento de redes, hardware, software y electrónica.
• Eficiencia en el servicio y atención al cliente.
• Disponibilidad de horario y de rolar turnos.
Toshiba Global Commerce Solutions ofrece un salario competitivo y un generoso paquete de beneficios que incluye lo siguiente:
- Contratado directamente por Toshiba y 100% bajo nómina.
- Prestaciones de ley (IMSS, INFONAVIT).
- Seguro de vida, gastos médicos mayores con cobertura dental y visual. (Para el empleado y familiares directos).
- Seguro de gastos médicos menores.
- Fondo de ahorro para empleados, con el tope de ley.
- Cupones de comestibles.
- Plan de pensiones.
- 30 días de aguinaldo.
- 12 días de vacaciones más 6 días flotantes.
Zona de Busqueda: Campeche, Campeche.
EO: Toshiba Global Commerce Solutions es un empleador que ofrece igualdad de oportunidades y acción afirmativa y evalúa a los solicitantes calificados sin importar edad, ascendencia, color, credo religioso, discapacidad, estado civil, condición médica, información genética, condición de militar o veterano, origen nacional, raza, sexo, género, identidad de género, expresión de género y orientación sexual o cualquier otro factor protegido. También consideramos solicitantes calificados independientemente de sus antecedentes penales, de conformidad con los requisitos legales.
Ready to apply?
Apply to Toshiba Global Commerce Solutions - External
Soporte Tecnico en Campo (Equipos TPV) - Chilpancingo, Gro
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La empresa
Toshiba es un proveedor de servicios de tecnología para empresas minoristas para crear plataformas y productos digitales de alta calidad que aceleran el tiempo de comercialización. Nuestros equipos diversos y adaptables brindan la combinación correcta de soluciones y metodologías para brindar resultados a medida que colaboramos con los equipos de nuestros clientes para fomentar la innovación a través del aprendizaje continuo.
Nuestra gente
En Toshiba, todos los miembros del equipo están capacitados para asumir responsabilidades y desarrollar soluciones innovadoras para los problemas más desafiantes de nuestros clientes. Para retener y desarrollar los mejores talentos, fomentamos un ambiente de trabajo que celebra la creatividad, fomenta el desarrollo de habilidades y permite la colaboración multidisciplinaria.
Lo que aportarás al equipo
Cumplimiento de los compromisos de servicio, así como mantenimientos preventivos y correctivos contractuales, con cada uno de nuestros clientes. Esto incluye brindar servicio técnico (remoto o en sitio) a nuestros equipos de tecnología, además de atender incidentes sobre fallas que éstos pudieran presentar, y cuyo soporte es responsabilidad de TGCS.
Su día típico como Representante de soporte técnico de Toshiba implicará:
- Recepción de incidencias/tickets.
- Gestión de incidencias en base a tiempos de respuesta y de resolución.
- Atención, monitoreo y seguimiento de tickets.
- Realización de mantenimientos preventivos y correctivos a equipos de tecnología en puntos de venta de nuestros clientes.
- Control administrativo y reporteo en los sistemas correspondientes.
- Identificar las piezas dañadas para solicitar la recolección.
- Realizar un seguimiento de las piezas de repuesto devueltas hasta que se descarguen del subinventario.
Naturalmente para tener éxito en este rol, debe de contar con:
- Recién egresados o 6 meses de experiencia en soporte técnico.
- Conocimiento de redes, hardware, software y electrónica.
- Eficiencia en el servicio y atención al cliente.
- Disponibilidad de horario y de rolar turnos.
- Disponibilidad para viajar.
Ofrecemos:
- Contratado directamente por Toshiba y 100% bajo nómina.
- Prestaciones de ley (IMSS, INFONAVIT, bono de día de diciembre, bono de vacaciones).
- Seguro de gastos médicos mayores y menores: Vida, gastos médicos mayores con cobertura dental y visual. (Para el empleado y familiares directos).
- Fondo de ahorro.
- Vales de despensa.
- Plan de pensiones.
- 12 días de vacaciones + 6 días flotantes.
Ready to apply?
Apply to Toshiba Global Commerce Solutions - External
General Ledger Accountant
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The company.
Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.
Our people.
At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.
What will you bring to the team.
The General Ledger Accountant is responsible for preparing journal entries, balance sheet reconciliations and/or cash management accounting. Ensures necessary journals are prepared within strict timelines. Follows up with key stakeholders to ensure balance sheet reconciling items and related subledger source system variances are resolved. Works diligently to ensure all cash transactions have the appropriate accounting treatment. The Senior General Ledger Accountant assures financial accuracy and compliance with US GAAP.
What will you be doing:
- Prepare a high-volume of journal entries with appropriate supporting documentation in a timely and accurate fashion
- Support various accounting functions for the month-end close
- Provide financial information to management by researching and analyzing accounting data and preparing reports
- Review, track, and maintain external and intercompany billing information in the financial systems, ensuring accuracy and compliance with US GAAP and other accounting regulations
- Support inter-company transactions in Oracle Advanced Global Intercompany System as needed
- Responsible for preparing and presenting the financial review for one or more regions / financial accounts.
- Communicate with the business on relevant accounting matters.
- Recommend to management any updates in accounting policies.
- Create and manage setup of processes and procedures that properly capture, track and report cash entries, advanced payments, accounts receivable and accounts payable transactions and other general accounting transactions, in accordance with the company revenue recognition policy, or record fixed assets.
Naturally to be successful in this role, you must have and know of:
- Bachelor’s degree in Finance/Accounting or equivalent combination of education or experience.
- 3-4 years of related accounting/GL experience with complex transactions (cash disbursements, cash receipts).
- Strong knowledge of banking interfaces and Electronic Fund Transfers.
- Knowledge of Cash management modules.
- Strong knowledge of third-party billing, contractual allowance and client master terms and conditions.
- Organizational and time management skills (meet deadlines).
- Advanced English.
- Experience with Excel (intermediate).
Nice to have:
- Usage of Oracle or any other ERP.
- JSOX and US GAAP knowledge.
- Intercompany transactions experience.
We offer:
- Hired directly by Toshiba and 100% under payroll.
- Benefits of the law (IMSS, INFONAVIT).
- Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
- Minor medical expenses insurance.
- Savings fund for employees, capped at the limit of the law.
- Grocery coupons.
- Pension plan.
- 30 Christmas bonus days.
- 12 days of vacation plus 6 floating days.
EEO:
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Ready to apply?
Apply to Toshiba Global Commerce Solutions - External
Senior Associate, Campaign Operations
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About the Team
The DoorDash Campaign Operations team’s mission is to efficiently deliver high quality, relevant communications that meet the needs of our audiences, globally. To accomplish this mission, we’re building a team of technical CRM experts who build, QA, and launch marketing campaigns designed by our Lifecycle Marketing partners. This team is goaled on high quality campaign delivery and operational efficiency so that each campaign reaches the correct audience on-time with excellent craft.
About the Role
As the Senior Associate, Campaign Operations, you will be responsible for building, testing and launching Retention Marketing campaigns designed by our Lifecycle Marketing partners. You will partner closely with the Lifecycle Marketing team and Project Managers to ensure each campaign has completed all required steps prior to launch, and is delivered on time to the end-consumer, with high quality and excellent craft. You will be responsible for the high quality campaign delivery rate and production efficiency of each campaign launch. This role will report to the Campaign Ops Manager who sits in Mexico City.
You’re excited about this opportunity because you will…
- Campaign QA & Execution: Build, test, and launch retention marketing campaigns across email, push notifications, in-app messaging, and other channels using Braze and in-house tools. Includes owning the QA review process, collaborating with designers and copywriters, building target audience segments and capturing feedback from multiple stakeholders.
- Cross-functional Collaboration: Partner with teams such as Lifecycle Marketing, Martech, Data Science, Product, Engineering, and Design to align on campaign goals, audience segmentation, and creative execution.
- Performance Analysis: Monitor and analyze campaign performance, providing insights and recommendations to improve quality, craft and efficiency for future initiatives.
- Stakeholder Management: Act as the primary point of contact for Campaign Operations for your Lifecycle Marketing partners, ensuring alignment with company goals and priorities.
- Tool Expertise: Leverage Braze and other internal marketing platforms to implement sophisticated campaigns, including automation, dynamic content, and A/B testing.
We’re excited about you because you bring…
- Experience: 3-4+ years of experience in Retention Marketing, Email Marketing, or Lifecycle Marketing
- Technical Proficiency: Hands-on experience with Braze/Iterable or a similar ESP is required. Familiarity with other marketing automation tools is a plus.
- Operational Excellence: Strong attention to detail, organizational skills, and the ability to manage multiple projects simultaneously.
- Analytical Mindset: Ability to interpret data and analytics to inform decisions and optimize campaign development and quality.
- Collaborative Approach: Excellent interpersonal and communication skills to work effectively with cross-functional teams and stakeholders
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The administrative team works with Stripe’s leaders to support their day-to-day administrative and operational needs.
What you’ll do
- In this role, you will be a critical part of supporting our business function.
Responsibilities
- Provide complex and proactive calendar support for multiple leaders
- Make recommendations for your leaders with regard to their time management, prioritization, delegation, and organization
- Coordinate domestic and international travel and manage all related details
- Prepare and submit expense reports on behalf of your leaders
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 1+ years of administrative experience at a quickly-scaling or large company
- You are incredibly organized, with superb attention to detail and a strong ability to execute
- You are excellent with time management and able to quickly shift tasks and priorities as needed
- You have a knack for working across various roles and teams in a fast-paced, changing environment while remaining flexible, proactive, resourceful, and efficient
- You communicate, perform, and react well under pressure or ambiguity
- You are adept at handling sensitive information and situations with care and confidence
- You are able to anticipate and respond to the needs of others before they arise
Preferred qualifications
- You have experience in a high-growth technology startup
- Experience with Google Suite
- Experience supporting multiple complex calendars
- Experience booking and managing both domestic and international travel arrangements
- Experience with expense reporting
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
What you’ll do
As an analyst on the Payments Health Operations team you will be charged with monitoring and maintaining payments performance for Stripe’s largest users. This will include triaging, investigating, and responding to detected regressions in authentication and cost rates, providing in depth analysis of performance degradations, answering queries from our product support and technical account management team, and engagement with users and other teams at Stripe to help ensure our users are maximizing their acceptance rates, and minimizing their costs and fraud.
You will work at the core of Stripe's platform, ensuring the reliability of our payments stack and the health of the broader ecosystem. Technical Operations roles in Payments are a dynamic and key component of Stripe's success. Focused on financial partner integrations and funds flow expansion, we sit at the intersection of product/platform engineers and financial partners, connecting them to ensure that everyone thrives and nothing is lost in translation.
Responsibilities
- Monitor authorization rates and performance for large users, responding to alerts of degradation, triaging and investigating the cause, and communicating your findings to the account team, banking partners, and card networks.
- Analyze cost checkers to ensure our cost models accuracy.
- Respond to performance inquiries from technical account managers, product support teams, and other internal stripe teams.
- Interface with Stripe’s financial partners across the world to communicate operational breakages and help drive resolutions.
- Provide fast, accurate responses to complex support inquiries from partners.
- Partner with internal and external teams to validate the accuracy of Stripe’s financial data.
- Introduce data and process efficiencies to meet the scale and speed of Stripe.
- Identify and automate inefficient operational processes to reduce manual workloads.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Have at least 1 year experience in a technical role, with experience in writing SQL queries to query relational databases.
- Have experience navigating the nuanced complexity of financial systems and solving large scale, technical challenges.
- Have strong analytical skills to investigate, prioritize, and identify the root cause of issues.
- Have experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders.
- Are comfortable operating independently and thrive in a fast-paced environment to deliver results, with an ability to establish priorities and reliably execute against time-sensitive deadlines.
- Have experience identifying and triaging technical issues.
- Demonstrated track record of process improvement and proactive problem solving.
- Excellent written and verbal communication skills in both English and Spanish.
Preferred qualifications
- Payments expertise (working with financial partners, optimizing processing errors, managing payment costs).
- Experience operating in a high growth technology company.
- Python or Scala knowledge.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Employee Relations and HR Compliance team is a relatively new center of excellence here at Stripe. We are striving to build a respectful, balanced, well-skilled team focused on enabling the People team, managers, and ICs to navigate challenging career moments while balancing compliance, empathy, and risk, resulting in success and engagement for all.
What you’ll do
We are looking for an Employee Relations Partner to join our team at Stripe. This individual will have deep subject knowledge and expertise in employee relations and will be an instrumental part of the team, focusing on improving and implementing frameworks, guidelines, approaches, and best practices. The Employee Relations Partner will be highly cross functional and collaborative, partnering to inform and support Stripes and their managers.
Responsibilities
Case Management
- Provide support to or personally lead medium to high complexity employee relations investigations, making recommendations on appropriate courses of action, matching investigation strategy to the complexity, risk, sensitivity, and confidentiality of the investigation
- Guide escalated performance management cases, supporting our People Partner and People Specialist teams
- Ensure cases are handled fairly, consistently, transparently, in a timely fashion, and in line with operating principles, policies, and appropriate local laws
Advising
- Counsel People Partners, People Specialists, and business leaders on ER issues, trends and risks to foster sound business decisions. As needed, advise on cross-people team projects
- Ensure that optimal decisions are made by leaders, People Partners/Specialists and other stakeholders through influencing, coaching, and by providing technical expertise and sound strategy
- Collect, analyze, interpret and make recommendations on ER related data
Other Projects
-
- Conduct training for leaders, managers, employees, People Partners, People Specialists, Talent Partners, and other stakeholders
- Establish best practices for working within an organized case management system (HR Acuity preferred) and ensure that we are leveraging data and insights from the system to inform our approach to employee relations
- Other projects as assigned
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Bachelor’s degree required; JD, MBA, or other Advanced Degree preferred
- 3-5 years of Employee Relations/Human Resources or equivalent experience managing complex global investigations
- Superior written oral communication skills
- Ability to be discreet and maintain confidentiality is required
- Must be self-motivated and have an enhanced ability to prioritize/plan in a fast-paced, high growth environment
- Strong analytical skills and experienced decision maker who uses good reasoning and sound judgment required
- Must be able to work under pressure and deal with complex issues, while maintaining composure
- Ability to remain positive, collaborative, and objective while under pressure
- Proven track record of positively influencing leaders, teams, and stakeholders
- Ability to be a coach, mentor, advise, and partner with stakeholders at varying levels of seniority
- Strong knowledge of ER, labor relations, training, and conflict resolution, along with direct experience leading complex global investigations at all levels, including executive level
- Deep understanding of FMLA, EEO laws, ADA and other employment-related state and federal laws & regulations in the United States
- Open to travel, as some travel may be required
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Financial Crimes team plays a critical role in ensuring a healthy financial ecosystem and maintaining trust in Stripe's platform. We ensure that prohibited parties cannot utilize our services and identify bad actors engaging in money laundering, terrorist financing, or other financial crimes. As Stripe’s user base and global footprint grows dramatically, this team is essential for mitigating risk and upholding regulatory compliance, directly contributing to Stripe's mission of increasing the GDP of the internet safely and responsibly.
What you’ll do
In this role, you will lead and build the Bridge Financial Crimes Operations team, which was established following Stripe’s acquisition. You will manage a team of Operations Associates dedicated to mitigating financial crime risks specifically for Bridge customers and end-users. Your main focus will be guiding the team through critical Anti-Money Laundering (AML) reviews. This includes overseeing the validation of customer and end-user data and documentation, analyzing transactions and on-chain activity, and assessing customer behavior to effectively detect and prevent money laundering and other financial crimes within the Bridge ecosystem.
The Financial Crimes Operations Manager will be an adaptable leader and cultivate the engagement of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, be able to move quickly, and be passionate about delivering an incredible user experience.
Responsibilities
- Set a clear strategic vision for the Bridge team and build the path to execute it in both the short and long-term, ensuring alignment with overall Financial Crimes and company objectives
- Recruit, manage, and develop a high-performing team of in-office Financial Crimes Operations Associates, fostering a collaborative, inclusive, and results-oriented environment
- Guide your team in conducting thorough financial crimes investigations (including AML and Terrorism Financing) by analyzing accounts and transactional data to effectively identify and mitigate risks
- Proactively identify gaps and opportunities, leading initiatives to enhance systems and scale operations to address emerging financial crime risks
- Collaborate with and influence cross-functional stakeholders (e.g., Risk, Compliance, Product, Engineering, Legal) to optimize user experience, improve processes, and mitigate risks
- Cultivate a team culture aligned with Stripe’s values, ensuring engagement and professional growth through structured feedback, coaching, mentoring, and advocacy
- Utilize data to analyze performance, identify trends, conduct root cause analysis, and make informed decisions
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years of direct people management experience within financial crimes (AML, Sanctions, Fraud), risk, compliance, or related operations functions
- Expertise in AML regulations (such as BSA/Patriot Act, EU Anti-Money Laundering Directives), financial crime typologies (money laundering, terrorism financing), sanctions regimes (OFAC), associated controls/processes (including KYC/KYB), and best practices for investigations and risk mitigation
- Operational background with demonstrated experience in driving process improvements, managing performance against SLAs/metrics, and scaling operations
- Strategic thinking and problem-solving skills, with the ability to navigate ambiguity and translate complex challenges into actionable plans
- Ability to analyze performance data, identify trends, and make data-driven decisions
- Excellent written and verbal communication skills in English and Spanish
Preferred qualifications
- Industry certifications such as ACAMS, ICA, CFCS, or similar
- Knowledge of, or experience working with, financial crime technology stacks (e.g., transaction monitoring systems, case management tools, screening solutions)
- Strong understanding of cryptocurrency financial crime risks, particularly related to stablecoins
- Experience collaborating closely with Product or Engineering teams to enhance tools and systems
- Experience working in a fast-paced, high-growth technology company, particularly within payments, e-commerce, or fintech
- Experience building and scaling new teams or functions
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals
What you’ll do
As a Risk/Fraud Operations Team Lead, you will operate in a player-coach capacity, directly leading a team of Operations Associates while maintaining hands-on involvement in complex casework. You will be accountable for driving operational excellence, developing talent, and delivering strategic initiatives that shape the future of our Risk Operations function.
Responsibilities
- Lead, coach, and develop a team of Operations Associates through regular 1:1s, performance conversations, and structured goal-setting aligned with organizational priorities
- Monitor and report on team performance against KPIs, managing capacity, scheduling, and workload distribution across queues and channels
- Dedicate approximately 40% of your time to core casework, including handling complex, high-risk escalations and conducting quality reviews
- Serve as a subject matter expert in Risk and Fraud Operations, guiding thorough investigations to protect Stripe's business, brand, and mission
- Lead root cause analyses on complex operational challenges, leveraging data to identify trends, surface gaps, and drive actionable improvements
- Develop sustainable solutions to systemic issues and present data-backed recommendations to leadership
- Build and maintain strong cross-functional relationships across the Risk vertical, representing your team's priorities in strategic forums
- Support recruitment, hiring, and onboarding initiatives while fostering an inclusive, high-performing team culture
- Advocate for meaningful product and process improvements that deliver lasting operational impact
- Champion company-building initiatives, mentor future leaders, and consistently model Stripe's core principles in all decision-making
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 6+ years of experience in Fraud Operations, Fraud Strategy, or Financial Crime Operations
- Proven experience coaching and leading operations teams with a track record of managing and improving performance
- Experience mentoring others and delivering constructive, growth-oriented feedback
- Strong ability to use data to drive operational decisions and deliver weekly and monthly business metrics and reporting
- Demonstrated subject matter expertise in Risk Operations
- Ability to work cross-functionally to deliver results and build strong partnerships
- Exemplary planning, prioritization, and time management skills
- Excellent written and verbal communication skills
- Fluency in both English and Spanish
Preferred qualifications
- Deep knowledge of risk reviews, policy/compliance operations, and fraud detection tools
- Experience managing risk events and identifying at-risk scenarios within operational systems
- Experience leading or contributing to cross-departmental or transformational initiatives
- Familiarity with operational tools such as Jira and incident management workflows
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote. We ensure the successful operation of new hires, account off-boards and critical business systems with a global team.
We’re looking for a Tier 1 Support Engineer to join the MXC CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results.
What you’ll do
You’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. In-person support is required as well as setting up desks and managing/auditing peripherals.
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person, email, Slack or ticketing system.
- Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.
- Walk customers through problem-solving processes and follow up to ensure issues have been resolved.
- Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
- Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.)
- Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals)
- Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades
- Assist with new hire onboarding and training curriculum
- Update, and maintain detailed external and internal IT documentation
- Onboard and support third-party vendors and/or contractors
- Contribute to shared global IT off-boarding tasks and responsibilities
- Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).
- Own IT asset management and ensure accurate and actionable records are kept of required equipment.
- Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team.
- Create and update technology documentation for internal IT teams and for Scale employees.
Who you are
You have the ability to take initiative on tickets and contribute to project design and implementation. You are skilled at writing, updating and maintaining technical documentation and sending directed communications. You are comfortable working as an individual contributor on a global team that is driving towards a common goal. You will best succeed in this role by leading on things you are passionate about while supporting others in their passion.
You love problem solving and collaborating with others to provide world class support. Being the best fit for this position means you are both humble and confident. You strive towards excellence but understand your limitations and don’t hesitate to ask for help when needed.
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Possess 2+ years of experience in IT HelpDesk experience
- Possess strong working knowledge of Apple systems and software
- Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers
- Possess strong working knowledge of Atlassian systems (JIRA and Confluence)
- Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
- Possess working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JAMF)
- Able to independently manage and prioritize workload and projects
- Possess outstanding interpersonal and communication skills
- Is empathetic, humble, and possess a strong focus on customer service
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with.
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
What you’ll do
As a Community Operations leader, you’ll help deliver an excellent support experience through social media and community forums for users ranging from startups to Fortune 500 companies. You’ll join a collaborative global team, help shape the Community Ops function at Stripe, and play a key role in growing the team. Community Ops team supports users in nontraditional ways, including resolving issues on social channels, handling escalations, and improving feedback loops to enhance the overall user experience. The team also contributes to broader operations and company-wide initiatives.
In this role, you will recruit, manage, and develop a team of Operations Associates supporting users through social channels & user escalation fastlanes. You’ll foster team satisfaction and performance through feedback, coaching, mentoring, and advocacy, while setting goals and using metrics to drive results. You should bring a strong operations mindset, move quickly, and be passionate about delivering an exceptional user experience
Responsibilities
- Recruit, manage, coach, and develop a new team of in-office Operations Associates
- Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact
- Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks
- Build a great culture and ensure team members are happy, effective, and growing in their career
- Set clear goals and direction, and provide regular feedback on team members’ performance
- Be data-driven in your analysis of performance, and in your decision making
- Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- At least 5+ years experience leading operations support teams
- Experience working cross-functionally with multiple teams to deliver high impact initiatives
- Experience in delivering weekly and monthly business metrics and reporting
- Excellent written and verbal communication skills
- An ability to partner effectively with internal stakeholders
- Background of identifying and remediating quality gaps in team performance
- Passion for process improvement and innovation
- Ability to periodically work a weekend day for which you will receive a weekday off; the team operates during daytime hours with shifts from the morning through early evening
Preferred qualifications
- Experience in building and scaling new teams from zero
- Strong operational background including experience with new process launches and service delivery in a high growth technology company
- Demonstrated knowledge and expertise of Social Care platforms
- Background in Crisis Management, Trust & Safety, User or Risk Operations.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Product Support team ensures Stripe’s users receive fast, reliable, and high-quality support across Stripe’s growing suite of products. The team partners closely with cross-functional teams to solve complex issues, improve support workflows, and continuously raise the bar on operational excellence and user experience.
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
What you’ll do
We are looking for a dynamic and forward-thinking leader with a passion for solving complex, global user issues, redefining what operational excellence looks like, and driving an AI-first culture. You will play a front-line role in helping some of Stripe's top users accelerate their growth and ensure an unmatched customer experience when dealing with Stripe.
In this role, you will recruit, manage, and develop a team of Operations Associates focused on user support. You will be responsible for driving team engagement and motivation through consistent feedback, coaching, mentoring, and advocacy within the organization. This includes developing and executing tactics that enable the team to reach its goals, using data and metrics to measure performance and continuously raise the bar. You'll be a strong fit if you have the grit to get things moving, a sharp operational mindset, and a genuine passion for developing the people around you.
Responsibilities
- Recruit, manage, coach, and develop a team of in-office Operations Associates
- Drive strong operational performance through operational rigor, process improvement, and hands-on coaching, balancing a strong users-first mindset with speed and innovation
- Cultivate a "what got us here will not get us there" mindset through continuous identification of process improvements and AI-first thinking
- Planning for the unplanned: apply a "see around the corners" approach to capacity management, ensuring strong oversight of volume and user trends while anticipating curveballs before they impact the user experience
- Own on-the-floor tactics as well as strategic initiatives to deliver on the Enterprise Roadmap
- Set clear goals and direction, and provide regular feedback on team members' performance
- Be data-driven in your analysis of performance and in your decision making
- Build an environment rooted in trust and transparency with the goal of creating a "talent hub" where people develop and thrive, representing a strong talent pipeline for the rest of the organization
- Be a role model at work and in life, inspiring your team and peers to do things smarter and aim higher
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- At least 5+ years experience leading operations support teams
- Experience working cross-functionally with multiple teams to deliver high impact initiatives
- Experience in delivering weekly and monthly business metrics and reporting
- Excellent written and verbal communication skills
- An ability to partner effectively with internal stakeholders
- Background of identifying and remediating quality gaps in team performance
- Passion for process improvement, innovation and AI
- Ability to periodically work a weekend day for which you will receive a weekday off; Product Support operates during daytime hours with shifts from the morning through early evening
Preferred qualifications
- Proven experience building and scaling teams, including hiring, developing, and retaining top talent
- Strong operational background with hands-on experience launching new processes and delivering best-in-class service in a high-growth technology environment
- Demonstrated ability to anticipate operational challenges, think around corners, and build proactive solutions before issues arise
- Track record of driving continuous improvement and challenging the status quo — comfortable asking "what got us here, won't get us there"
- AI fluency and an AI-first mindset: experience leveraging AI tools to drive operational efficiency, improve team performance, or enhance the customer experience
- Ability to operate across both tactical and strategic levels — equally comfortable on the floor with the team and in the room shaping the roadmap
- Strong data-driven decision making skills with experience using metrics to manage team performance and drive outcomes
- Proven ability to build high-trust, high-engagement team cultures that serve as a talent pipeline for the broader organization
Ready to apply?
Apply to Stripe
About WPP Media
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
For more information, visit wppmedia.com.
About WPP Media
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.
WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com
At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:
- Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
- Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
- Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
About EssenceMediacom: A Leading WPP Media Brand
EssenceMediacom is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve.
Role Summary and Impact
- Manage activations across various Retail Media networks, including, but not limited to, Amazon, CitrusAd, Criteo, Walmart, etc.
- Execute campaign setup (bidding, budgeting) to ensure the client’s overall objectives are met.
- Ensure ongoing compliance with the guidelines and best practices established by WPPMedia.
- Prepare weekly, monthly, and quarterly campaign performance reports.
- Troubleshoot technical issues with media campaign publishing.
- Understand key performance drivers across various e-commerce platforms and marketplaces.
- Assist with reconciliation and billing in our internal management tools.
- Identify insights and optimization opportunities using historical data and competitive research.
Skills and Experience
- Bachelor's degree in marketing, advertising, or a related field.
- 1–2 years of experience in managing biddable media, with a strong preference for Retail Media.
- Intermediate English
- Experience managing and optimizing campaigns across multiple retail platforms (Amazon, Walmart, Criteo, Google, Meta, etc.).
- A strong drive to understand the retail landscape and the latest trends in media.
- Basic analytical skills, with the ability to analyze data and develop insights that inform strategy and optimization.
- Ability to collaborate and work effectively with internal teams and external partners.
- An entrepreneurial mindset that thrives in a fast-paced environment.
- Proficiency in the Microsoft Office suite, including Excel, PowerPoint, and Outlook.
Life at WPP Media & Benefits
Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.
While we appreciate all applications received, only those candidates selected for an interview will be contacted.
Please read our Privacy Notice for more information on how we process the information you provide.
Ready to apply?
Apply to WPP Media
Sr. Software Engineer (Elixir)
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Do work that matters.
At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.
Our core values drive us in our important mission of keeping people safe & informed:
- We’re humans not robots
- Customers always come first
- We work better together
- Simplicity is our strength
- Our reputation is priceless
- Hard work pays off
AlertMedia is looking for a Sr. Software Engineer with full-stack experience and hands-on experience building scalable applications in Elixir & Python. This role is an opportunity to use a wide variety of design and technical web skills to help us manage day-to-day requests as well as leverage your experience while gaining new experience from the team. You must have a passion for innovative software development and willingness to roll up your sleeves to collaborate with all teams. You will have the opportunity to show who you are throughout our interview process, we don’t ask any trick questions, or expect you to perform a whiteboard exercise. We want to see you shine by showing us work you are most proud of!
Who you are:
You thrive in a collaborative engineering environment that plays to everyone's strengths with a willingness to work across the entire stack. Ideally, you have Elixir, Python & JavaScript experience, but more importantly, you care about the quality of your work, the impactful product you help build, and the team you help build it with. You have AWS experience and are willing to learn from people with both more and less experience than you. You lead by example in adopting and operationalizing AI tools—both within the product and across the development lifecycle.
What you will do:
- Learn the AlertMedia platform and tools, and its uses for our customers
- Work with Elixir, Python, JavaScript and other web technologies to deliver leading software solutions in the mass communications space
- Use AI tools in both the product and the development lifecycle
- Work in an Agile based environment using tools like Git, JIRA, CircleCI, and Slack
- Contribute to the technology lead that AlertMedia has over other solutions through innovative development and by helping contribute new ideas related to leveraging technology in our product line
- Use strong verbal and written communication skills in collaboration with other engineering and product teams
- Contribute to AlertMedia’s culture, values and vision for the future
What you bring to the role:
- Bachelor’s degree in a technical field such as computer science, computer engineering or related field preferred
- 6-8 years of experience building scalable applications with modern frameworks using Elixir, Python, JavaScript, Django, and React
- Experience with Amazon Web Services (AWS or other cloud experience a must)
- Postgres & Redis development experience
- Proficiency leveraging AI tools for product development
- Strong organizational skills and ability to manage working on multiple projects in parallel
- The ability and desire to work in a fast-paced challenging environment
- Outstanding communication skills and ability to effectively work cross-functionally in a fast-paced challenging environment
- English proficiency (written and oral) is required
- This position is based in Mexico. Must reside in Mexico and have permanent residency. AlertMedia does not sponsor.
Why you’ll love working at AlertMedia:
- Competitive Base Salary (Bi-Monthly payroll)
- Annual Company Bonus
- 100% Employer-Paid Medical, Dental, and Vision Coverage
- Parental Leave Program
- Christmas Bonus (Aguinaldo)
- Generous Vacation and Holiday Policy
- Additional Vacation Bonus
- Monthly Work-from-Home Stipend
- All Necessary Equipment Provided: Laptop, monitor and accessories
- Recognition & Rewards: We celebrate wins big and small
- Language Immersion Program with employees spread out across the globe (English, Spanish, etc...depending on your interest)
- Continuous Learning & Growth: From mentorship and tech talks to personalized 1:1 career development sessions, we’re deeply committed to investing in your professional journey
- Award Winning Culture: We're proud to be recognized as a BEST WORKPLACE FOR 10 YEARS IN A ROW
- The Work & People: We’re passionate about the meaningful work we do—and even more grateful for the incredible people we get to do it with!
About AlertMedia:
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.
We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.
Come join us in our mission to save lives and minimize loss through effective communication.
By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/
Ready to apply?
Apply to AlertMedia
Sr. Solutions Engineer
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About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Ready to apply?
Apply to Databricks
Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?
We’re looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.
In this role, you will manage a large book of business, train customers and drive feature adoption and outcomes leading to renewals, account expansion, and customer satisfaction across your portfolio.
As a Customer Success Manager at Smartly, you will...
- Build and foster strong relationships with a large book of customers. Act as the main point of contact for training and product support, delivering an exceptional customer experience
- Become a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for customers and improve feature adoption
- Be hungry to meet targets and drive growth in your book of business, and maximize customer renewals and feature adoption.
- Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
- Help Smartly build a world-class Customer Success organization; contribute to helping your team members grow, optimize existing processes within the company and actively enhance all customer success initiatives
We are looking for you, if you...
- Possess 4+ years of relevant experience in a customer success or similar customer-facing function
- Be capable of learning new tools and processes quickly
- Have advanced knowledge of paid social advertising (Facebook, Tiktok Pinterest, Snapchat etc)
- Are a proactive problem-solver with a positive attitude and a strong desire to help our customers reach their goals
- Have a results-driven mentality and be capable of meeting commercial targets and weekly productivity goals
- Are able to explain complex concepts clearly and translate data into insights
- Are confident, with strong spoken and written communication skills
- Are self-driven with exceptional organizational skills
#LI-CD1 #LI-HYBRID
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.
Ready to apply?
Apply to SmartlyPOR FAVOR ENVÍA TU SOLICITUD/CURRÍCULUM EN INGLÉS
¿Te gusta tener la responsabilidad de gestionar y hacer crecer un mercado completo? ¿Te motiva trabajar de cerca con clientes para resolver los retos de su estrategia de marketing digital? ¿Te enorgullece ayudar a tus clientes a tener éxito y buscar constantemente oportunidades de venta incremental?
Como Customer Success Manager (hablante de español) en Smartly, tendrás la responsabilidad de tus propios clientes desde la primera semana, brindando asesoría consultiva, definiendo el enfoque y liderando implementaciones piloto exitosas del producto, además de impulsar el engagement de los clientes. Serás el vínculo clave entre los clientes, Facebook y nuestro equipo de desarrollo de producto. Formarás parte de la industria de marketing digital en constante evolución y ritmo acelerado, lo que te permitirá aprender rápidamente sobre cómo desarrollar y hacer crecer tu propio mercado objetivo, gestionar relaciones con grandes anunciantes y escalar las operaciones de una empresa ambiciosa en crecimiento.
Como Customer Success Manager en Smartly, tú…
- Gestionarás y desarrollarás tus propias cuentas de clientes a través de la comunicación diaria y tu experiencia en marketing digital.
- Trabajarás estrechamente con los clientes para optimizar su estrategia de marketing digital y resolver rápidamente problemas de los anunciantes, incluyendo escalamiento de presupuestos, desempeño de campañas y procesos manuales.
- Tendrás la responsabilidad total de hacer crecer y gestionar tu mercado objetivo, así como desarrollar experiencia en industrias específicas (por ejemplo, comercio electrónico, viajes, clasificados, aplicaciones móviles, etc.).
- Desarrollarás y mantendrás un excelente conocimiento de la herramienta Smartly y de la publicidad en Facebook en general, para resolver continuamente los retos de los clientes.
- Construirás, gestionarás y fortalecerás relaciones sólidas con clientes y con Facebook.
- Colaborarás con clientes, otros Customer Success Managers de Smartly y el equipo de desarrollo de producto para mantener un flujo continuo de retroalimentación.
Buscamos a alguien que…
- Esté motivado/a por combinar la gestión de clientes, la resolución de retos de marketing digital y la construcción de relaciones a largo plazo.
- Cuente con 4+ años de experiencia en gestión de cuentas en empresas B2B SaaS o agencias similares, preferentemente en el ámbito de marketing digital.
- Tenga excelentes habilidades de comunicación para explicar conceptos complejos de manera clara y eficiente, y brindar asesoría consultiva que ayude a mejorar el desempeño de los clientes.
- Cuente con dominio profesional del inglés (hablado y escrito) y fluidez en español.
- Tenga disponibilidad y disposición para viajar a reuniones, conferencias y eventos de la industria.
🌐 Requisito de idioma
Importante: Las postulaciones, entrevistas y las actividades diarias internas y con clientes se llevarán a cabo en inglés. Por lo tanto, se requiere un nivel avanzado de inglés (hablado y escrito) para este puesto. Presente su solicitud en inglés, por favor.
Lo que te ofrecemos…
- Seguro Social (IMSS): Cobertura completa de salud pública para el empleado y su familia
- INFONAVIT: Fondo de ahorro que ayuda a los empleados a adquirir o mejorar su vivienda
- FONACOT: Acceso a créditos personales accesibles para necesidades cotidianas
- Apoyo para trabajo desde casa: $1,000 MXN mensuales para cubrir costos de trabajo remoto
Smartly está comprometido a ser el mejor lugar para que personas con mentalidad de crecimiento prosperen—¡explora más en nuestro Culture Handbook!
***PLEASE SUMBIT YOUR APPLICATION/RESUME IN ENGLISH***
Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?
We’re looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.
In this role, you will manage a large book of business, train customers and drive feature adoption and outcomes leading to renewals, account expansion, and customer satisfaction across your portfolio.
As a Customer Success Manager at Smartly, you will...
- Build and foster strong relationships with a large book of customers. Act as the main point of contact for training and product support, delivering an exceptional customer experience
- Become a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for customers and improve feature adoption
- Be hungry to meet targets and drive growth in your book of business, and maximize customer renewals and feature adoption.
- Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
- Help Smartly build a world-class Customer Success organization; contribute to helping your team members grow, optimize existing processes within the company and actively enhance all customer success initiatives
We are looking for you, if you...
- Possess 4+ years of relevant experience in a customer success or similar customer-facing function
- Be capable of learning new tools and processes quickly
- Have advanced knowledge of paid social advertising (Facebook, Tiktok Pinterest, Snapchat etc)
- Are a proactive problem-solver with a positive attitude and a strong desire to help our customers reach their goals
- Have a results-driven mentality and be capable of meeting commercial targets and weekly productivity goals
- Are able to explain complex concepts clearly and translate data into insights
- Are confident, with strong spoken and written communication skills
- Are self-driven with exceptional organizational skills
- Have professional spoken and written English plus fluency in Spanish.
What We Offer You...
- Social Security (IMSS) - Complete public healthcare coverage for the employee and their family
- National Housing Fund (INFONAVIT) - A savings fund that helps employees buy or improve their home
- Consumption Coverage (FONACOT) - Access to affordable personal loans for everyday needs
- Work From Home Allowance - MXN 1,000 monthly stipend to cover remote work costs
Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!
#LI-HYBRID
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.
Ready to apply?
Apply to SmartlyPOR FAVOR ENVÍA TU SOLICITUD/CURRÍCULUM EN INGLÉS
¿Te gusta tener la responsabilidad de gestionar y hacer crecer un mercado completo? ¿Te motiva trabajar de cerca con clientes para resolver los retos de su estrategia de marketing digital? ¿Te enorgullece ayudar a tus clientes a tener éxito y buscar constantemente oportunidades de venta incremental?
Como Senior Customer Success Manager (hablante de español) en Smartly, tendrás la responsabilidad de tus propios clientes desde la primera semana, brindando asesoría consultiva, definiendo el enfoque y liderando implementaciones piloto exitosas del producto, además de impulsar el engagement de los clientes. Serás el vínculo clave entre los clientes, Facebook y nuestro equipo de desarrollo de producto. Formarás parte de la industria de marketing digital en constante evolución y ritmo acelerado, lo que te permitirá aprender rápidamente sobre cómo desarrollar y hacer crecer tu propio mercado objetivo, gestionar relaciones con grandes anunciantes y escalar las operaciones de una empresa ambiciosa en crecimiento.
Como Senior Customer Success Manager en Smartly, tú…
- Gestionarás y desarrollarás tus propias cuentas de clientes a través de la comunicación diaria y tu experiencia en marketing digital.
- Trabajarás estrechamente con los clientes para optimizar su estrategia de marketing digital y resolver rápidamente problemas de los anunciantes, incluyendo escalamiento de presupuestos, desempeño de campañas y procesos manuales.
- Tendrás la responsabilidad total de hacer crecer y gestionar tu mercado objetivo, así como desarrollar experiencia en industrias específicas (por ejemplo, comercio electrónico, viajes, clasificados, aplicaciones móviles, etc.).
- Desarrollarás y mantendrás un excelente conocimiento de la herramienta Smartly y de la publicidad en Facebook en general, para resolver continuamente los retos de los clientes.
- Construirás, gestionarás y fortalecerás relaciones sólidas con clientes y con Facebook.
- Colaborarás con clientes, otros Customer Success Managers de Smartly y el equipo de desarrollo de producto para mantener un flujo continuo de retroalimentación.
Buscamos a alguien que…
- Esté motivado/a por combinar la gestión de clientes, la resolución de retos de marketing digital y la construcción de relaciones a largo plazo.
- Cuente con más de 5 años de experiencia en gestión de cuentas en empresas B2B SaaS o agencias similares, preferentemente en el ámbito de marketing digital.
- Tenga excelentes habilidades de comunicación para explicar conceptos complejos de manera clara y eficiente, y brindar asesoría consultiva que ayude a mejorar el desempeño de los clientes.
- Cuente con dominio profesional del inglés (hablado y escrito) y fluidez en español.
- Tenga disponibilidad y disposición para viajar a reuniones, conferencias y eventos de la industria.
🌐 Requisito de idioma
Importante: Las postulaciones, entrevistas y las actividades diarias internas y con clientes se llevarán a cabo en inglés. Por lo tanto, se requiere un nivel avanzado de inglés (hablado y escrito) para este puesto. Presente su solicitud en inglés, por favor.
Lo que te ofrecemos…
- Seguro Social (IMSS): Cobertura completa de salud pública para el empleado y su familia
- INFONAVIT: Fondo de ahorro que ayuda a los empleados a adquirir o mejorar su vivienda
- FONACOT: Acceso a créditos personales accesibles para necesidades cotidianas
- Apoyo para trabajo desde casa: $1,000 MXN mensuales para cubrir costos de trabajo remoto
Smartly está comprometido a ser el mejor lugar para que personas con mentalidad de crecimiento prosperen—¡explora más en nuestro Culture Handbook!
***PLEASE SUBMIT YOUR APPLICATION/RESUME IN ENGLISH***
Do you enjoy having responsibility over an entire market to manage and grow? Are you motivated by working closely with customers solving their online marketing strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to up-sell?
As a Senior Customer Success Manager (Spanish speaking) at Smartly, you’ll take ownership of your own customers from week one, give consultative advice, scope and lead successful product trials and drive customer engagement. You'll function as the crucial link between customers, Facebook, and our product development team. You'll get a seat in the cutting edge, fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.
As a Senior Customer Success Manager at Smartly, you will...
- Manage and nurture your own customer accounts through day to day communication and online marketing expertise
- Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work
- Take full ownership and responsibility of growing and managing your own target market and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc.)
- Develop and maintain excellent knowledge and skills of the Smartly.io tool and Facebook advertising in general so that you’re constantly able to solve customer problems
- Build, manage and develop strong relationships with customers and Facebook
- Collaborate with customers, Smartly Customer Success Managers and the product development team to maintain the quick feedback loop
We're definitely looking for you, if you...
- Are driven to combine the work of managing your own customers, solving their online marketing challenges and building long-term relationships
- Have 5+ years of account management experience in B2B SaaS businesses or corresponding agencies, preferably in the online marketing domain
- Have great communication skills to be able explain complex concepts clearly and efficiently and give consultative advices to help customers grow their performance
- Have professional spoken and written English plus fluency in Spanish
Are able and willing to travel for meetings, conferences and industry events
What We Offer You...
- Social Security (IMSS) - Complete public healthcare coverage for the employee and their family
- National Housing Fund (INFONAVIT) - A savings fund that helps employees buy or improve their home
- Consumption Coverage (FONACOT) - Access to affordable personal loans for everyday needs
- Work From Home Allowance - MXN 1,000 monthly stipend to cover remote work costs
Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!
#LI-HYBRID
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.
Ready to apply?
Apply to SmartlyData Management and BI Senior Executive, GOC
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About WPP Media
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
For more information, visit wppmedia.com.
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.
WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com
At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:
- Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
- Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
- Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
Role Summary and Impact
As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Manager, Analytics who will:
- Lead the design, execution, and oversight of complex data analyses to solve critical business problems and identify strategic opportunities.
- Drive the translation of intricate data findings into clear, concise, and actionable strategic insights for senior stakeholders, proactively identifying key trends and opportunities.
- Oversee the development, maintenance, and improvement of dashboards, reports, and data visualizations using BI tools to monitor KPIs and inform strategic decisions.
- Lead collaborative efforts with various channel teams and business units to deeply understand their analytical needs and deliver impactful, tailored solutions.
- Drive continuous research, evaluation, and implementation of new analytical techniques, tools, and methodologies to significantly enhance data-driven decision-making capabilities across the organization.
- Ensure robust data compilation, validation, QA, and standardization processes are in place and adhered to.
Skills and Experience
If this opportunity looks right for you, we are looking for candidates who have:
- 3+ years of experience in an analytics role.
- Strong proficiency in SQL.
- Experience with data visualization tools (e.g., Tableau – preferred, Power BI, or similar).
- Experience in media analytics is a plus (prior platform management experience not required).
- Prior experience managing teams or direct reports is not required.
- Any Automotive industry experience would be a significant plus.
- Datorama knowledge is a plus.
- Strong analytical thinking, robust problem-solving abilities, excellent attention to detail, strong concentration, excellent written and verbal communication, and the ability to present complex information clearly to non-technical audiences.
Life at WPP Media & Benefits
Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more.
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.
Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide.
#LI-GOC
Please read our Privacy Notice for more information on how we process the information you provide.
Ready to apply?
Apply to WPP Media¿Te apasiona ayudar a anunciantes globales a alcanzar el éxito en el dinámico panorama digital actual?
Como Customer Success Associate en nuestro equipo de Global Strategic Accounts, desempeñarás un papel clave ayudando a los clientes más grandes e innovadores de Smartly a ejecutar, optimizar y escalar campañas en medios de paid social y programmatic.
Trabajarás de forma práctica con la tecnología de creatividad y automatización de Smartly para ofrecer excelencia operativa—configurando campañas, creando reportes, resolviendo problemas de integraciones y promoviendo la adopción de nuestra plataforma. Este rol combina la resolución analítica de problemas con la ejecución diaria para garantizar que los clientes logren resultados medibles y éxito a largo plazo.
Como Customer Success Associate en Smartly, tú…
- Colaborarás con Customer Success Managers y líderes de GSA para ofrecer excelencia estratégica y operativa en cuentas empresariales.
- Apoyarás en la incorporación de clientes (onboarding), sesiones de capacitación y revisiones trimestrales de negocio para impulsar la adopción y retención de la plataforma.
- Actuarás como socio de confianza al comprender los objetivos del cliente, identificar oportunidades de crecimiento y alinear las soluciones de Smartly con resultados de negocio.
- Gestionarás la configuración integral de campañas, optimización y seguimiento de desempeño en plataformas como Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads y The Trade Desk.
- Realizarás análisis de campañas y proporcionarás insights accionables y recomendaciones a clientes y equipos internos.
- Construirás y mantendrás dashboards de desempeño y marcos de reporting, asegurando la precisión y visibilidad de los datos.
- Desarrollarás experiencia profunda en las herramientas de creatividad, automatización e integración de datos de Smartly para ofrecer una ejecución de alta calidad y soporte consultivo.
- Colaborarás estrechamente con los equipos de Producto e Ingeniería para transmitir retroalimentación de clientes e influir en el desarrollo futuro.
- Contribuirás a la documentación de mejores prácticas, mejoras de flujos de trabajo y oportunidades de automatización para optimizar la eficiencia operativa.
Buscamos a alguien que…
- Tenga entre 1 y 3 años de experiencia en publicidad digital, operaciones de medios, customer success o analítica de marketing, idealmente en agencias, SaaS o ad tech.
- Cuente con experiencia comprobada ejecutando, optimizando y analizando campañas de medios pagados en redes sociales (Meta, TikTok, Pinterest, Snap, Reddit) y/o plataformas programáticas (DV360, The Trade Desk, Google Ads).
- Posea sólidas habilidades analíticas, de resolución de problemas y presentación, con dominio de Excel, PowerPoint u otras herramientas de inteligencia de negocios y visualización de datos para transformar datos en insights, acciones e historias impactantes para clientes.
- Tenga excelentes habilidades de comunicación y organización, con capacidad para gestionar múltiples flujos de trabajo y stakeholders en equipos globales.
- Cuente con mentalidad de crecimiento—curioso/a, proactivo/a y con interés en desarrollar experiencia en múltiples ecosistemas digitales.
- Tenga disponibilidad para trabajar en horario de CDMX para dar soporte a cuentas globales basadas en Estados Unidos.
🌐 Requisito de idioma
Importante: Las postulaciones, entrevistas y las actividades diarias internas y con clientes se llevarán a cabo en inglés. Por lo tanto, se requiere un nivel avanzado de inglés (hablado y escrito) para este puesto. Presente su solicitud en inglés, por favor.
Lo que te ofrecemos…
- Seguro Social (IMSS): Cobertura completa de salud pública para el empleado y su familia
- INFONAVIT: Fondo de ahorro que ayuda a los empleados a adquirir o mejorar su vivienda
- FONACOT: Acceso a créditos personales accesibles para necesidades cotidianas
- Apoyo para trabajo desde casa: $1,000 MXN mensuales para cubrir costos de trabajo remoto
Smartly está comprometido a ser el mejor lugar para que personas con mentalidad de crecimiento prosperen—¡explora más en nuestro Culture Handbook!
Are you passionate about helping global advertisers achieve success across today’s evolving digital landscape?
As a Customer Success Associate on our Global Strategic Accounts team, you’ll play a critical role in helping Smartly’s largest and most innovative customers execute, optimize, and scale campaigns across paid social and programmatic media.
You’ll work hands-on with Smartly’s creative and automation technology to deliver operational excellence—setting up campaigns, building reports, troubleshooting integrations, and driving adoption of our platform. This role combines analytical problem-solving with day-to-day execution to ensure customers achieve measurable outcomes and long-term success.
As a Customer Success Associate at Smartly, you will...
- Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts.
- Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention.
- Act as a trusted partner by understanding customer goals, identifying opportunities for growth, and helping align Smartly solutions to business outcomes.
- Oversee end-to-end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk.
- Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams.
- Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility.
- Develop deep expertise in Smartly’s creative, automation, and data integration tools to deliver high-quality execution and consultative support.
- Collaborate closely with Product and Engineering to surface customer feedback and influence future development.
- Contribute to the documentation of best practices, workflow improvements, and automation opportunities to enhance operational efficiency across accounts.
We're definitely looking for you, if you...
- Have 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment.
- Have proven ability to execute, optimize, and analyze paid media campaigns across social (Meta, TikTok, Pinterest, Snap, Reddit) and/or programmatic platforms (DV360, The Trade Desk, Google Ads).
- Have strong analytical, problem-solving, and presentation skills, with proficiency in Excel, PowerPoint, or other business intelligence and visualization tools to translate campaign data into insights, actions, and impactful customer storytelling.
- Have excellent communication and organizational skills, with the ability to manage multiple workstreams and stakeholders across global teams.
- Have a growth mindset - curious, proactive, and eager to deepen your expertise across multiple digital ecosystems.
- Are able to work CDMX hours to support our US based global accounts.
What We Offer You...
- Social Security (IMSS) - Complete public healthcare coverage for the employee and their family
- National Housing Fund (INFONAVIT) - A savings fund that helps employees buy or improve their home
- Consumption Coverage (FONACOT) - Access to affordable personal loans for everyday needs
- Work From Home Allowance - MXN 1,000 monthly stipend to cover remote work costs
Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!
#LI-HYBRID
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.
Ready to apply?
Apply to Smartly
Bussines Analyst - HÍBRIDO CDMX
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Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
Business Analyst — Apps Móviles
Objetivo del puesto
Brindar soporte operativo y funcional a la gestión de la app móvil, asegurando el seguimiento de requerimientos, coordinación entre negocio y desarrollo, validación de entregables y apoyo en pruebas funcionales dentro de los distintos sprints.
Responsabilidades
- Dar seguimiento a requerimientos funcionales y solicitudes de negocio.
- Administrar y mantener actualizado el backlog de iniciativas y pendientes.
- Coordinar actividades y seguimiento entre áreas de negocio, desarrollo y QA.
- Participar en ceremonias Agile/Scrum (daily, planning, refinement y retrospectives).
- Apoyar en la definición y documentación de historias de usuario y criterios de aceptación.
- Ejecutar y documentar pruebas funcionales/UAT previo a liberaciones.
- Dar seguimiento a incidencias detectadas durante QA o producción.
- Validar entregables funcionales y asegurar cumplimiento de requerimientos.
- Mantener orden y trazabilidad sobre solicitudes, cambios y prioridades.
- Apoyar en monitoreo y seguimiento de liberaciones de la app.
Perfil requerido:
- Licenciatura en Sistemas, Administración, Ingeniería, Negocios o afín.
- 1 a 3 años de experiencia en proyectos digitales, apps móviles o entornos Agile.
- Conocimiento básico/intermedio de Scrum y metodologías Agile.
- Experiencia utilizando Jira, Azure DevOps, Trello o herramientas similares.
- Capacidad de organización, seguimiento y manejo de múltiples prioridades.
- Excelente comunicación y coordinación con equipos técnicos y de negocio.
- Experiencia básica en pruebas funcionales/UAT es deseable.
Habilidades:
- Organización y atención al detalle.
- Seguimiento puntual y sentido de urgencia.
- Comunicación efectiva.
- Capacidad analítica y resolución de problemas.
- Trabajo colaborativo.
Plus deseables:
- Experiencia en productos financieros, loyalty o apps móviles.
- Conocimiento básico de publicación de apps en App Store y Google Play.
- Familiaridad con métricas digitales y seguimiento de adopción.
Esquema y senority:
- Nivel Jr / Semi Sr.
- Modalidad híbrida/remota. (Las oficinas de ALSEA se encuentran en el Sur de la CDMX / Portal San Angel, se debe presentar 3 días a la semana en las oficinas)
Idiomas
- Inglés C1 (atenderá conferencias con personas de otros países)
Temporalidad
- 6 meses
- Con posibilidades de extender participación o recibir oferta del cliente para ser interno
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, “Orion,” “we” or “us”) are committed to protecting your privacy. This Candidate Privacy Policy (orioninc.com) (“Notice”) explains:
- What information we collect during our application and recruitment process and why we collect it;
- How we handle that information; and
- How to access and update that information.
Your use of Orion services is governed by any applicable terms in this notice and our general Privacy Policy.
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Grupo QuintoAndar | Key Account Manager
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Acerca del Grupo QuintoAndar
Somos el Grupo QuintoAndar, el mayor ecosistema inmobiliario de América Latina. Guiados por un propósito compartido de ayudar a las personas a amar el lugar donde viven, contamos con un portafolio diversificado de marcas y soluciones en diferentes países de América Latina y también con un Hub de Tecnología en Portugal. Desarrollamos tecnologías e innovación para transformar e impulsar la experiencia de vivienda en su totalidad.
Juntas, nuestras marcas líderes ofrecen soluciones que cubren todas las etapas del proceso de viviendar: Inmuebles24 (México), Zonaprop (Argentina), Adondevivir y Urbania (Perú), Plusvalía (Ecuador), ImovelWeb y QuintoAndar (Brasil).
Con el apoyo de un equipo de inversionistas y consultores de clase mundial, como Kaszek, Qualcomm, General Atlantic y SoftBank, QuintoAndar Group está actualmente valorado en más de 5.100 millones de dólares y sigue creciendo año tras año.
Aquí trabajarás con los mejores profesionales del mercado, en un entorno que respira innovación, colaboración y alto rendimiento. Para conocer más sobre nuestra historia, visita https://grupoquintoandar.com/es/.
Ubicación y Modelo de Trabajo Híbrido
Nuestro equipo de Classifieds trabaja bajo el modelo “híbrido”, siendo necesario estar presencialmente en la oficina, ubicada en México.
Etapas del Proceso Selectivo:
Las etapas de nuestros procesos de selección tienen como objetivo evaluar tus experiencias y brindarte la oportunidad de conocer a nuestros equipos y oportunidades de carrera, y están estructuradas en los siguientes pasos:
- Application
- People Interview
- Case
- Hiring Manager Interview
- Stakeholder Interview
- Offer
Resumen del Rol
Como Key Account Manager (KAM) dentro de nuestro equipo de "Monetización y Retención", serás responsable de gestionar y hacer crecer una cartera de clientes de alto valor en la región de Ciudad de México. Tu objetivo principal es actuar como un consultor estratégico, asegurando que nuestros clientes maximicen su retorno de inversión (ROI) a través de nuestras soluciones de publicidad premium y herramientas digitales.
Te enfocarás en dos pilares críticos: Crecimiento de Ingresos (Upselling/Cross-selling) y Revenue Recurrente Neto (MRR).
Responsabilidades Clave
1. Crecimiento Estratégico y Monetización
- Conversión Premium: Identificar inventario de alta calidad dentro de tu cartera y liderar el proceso de conversión hacia niveles de visibilidad premium que ofrecen un mejor rendimiento y ROI para el cliente.
- Venta Consultiva: Realizar revisiones de negocio estratégicas para presentar datos de desempeño, tendencias del mercado y oportunidades de inversión alineadas con los objetivos de los clientes.
- Optimización del Mix de Productos: Fomentar la adopción de producto mixto de alto nivel y SKUs premium para asegurar que los clientes mantengan la presencia más competitiva en el mercado.
2. Gestión de Cartera y Retención
- Prevención de Churn: Monitorear proactivamente la salud de la cuenta y los patrones de uso para identificar clientes en riesgo. Implementar rutinas de
- Recuperación o Asesoría para estabilizar y fortalecer estas relaciones.
- Retención Neta (MRR): Asegurar que el valor de tu cartera se mantenga por encima del 100%, equilibrando las renovaciones exitosas con estrategias de crecimiento (upsell).
- Gestión de Relaciones: Construir y mantener relaciones sólidas y duraderas con los principales tomadores de decisiones en el sector inmobiliario de Ciudad de México.
3. Excelencia Operativa
- Priorización Basada en Datos: Utilizar reportes de inventario y CRM para priorizar el contacto diario con las cuentas que tienen el mayor potencial de crecimiento e impacto.
- Pruebas de Valor (POV): Gestionar programas de cortesías y demostraciones de desempeño para que los clientes visualicen el impacto real de las soluciones premium en su generación de leads.
- Inteligencia de Mercado: Mantenerse actualizado sobre la dinámica inmobiliaria local en Ciudad de México para brindar asesoría personalizada.
Buscamos personas con estas características:
- Trayectoria Comprobable: Al menos 3 a 5 años de experiencia en Ventas B2B, Gestión de Cuentas o Desarrollo de Negocios, preferiblemente en sectores de PropTech, Clasificados Digitales o SaaS.
- Capacidad Analítica: Habilidad para interpretar métricas de ventas, datos de inventario y reportes de ROI para construir una narrativa de venta sólida.
- Experto en Negociación: Alta capacidad para el manejo de objeciones y cierre de contratos de alto valor.
- Conocimiento del Mercado: Conocimiento profundo del mercado inmobiliario de Ciudad de México y sus zonas estratégicas.
- Orientación a Resultados: Profesional proactivo que prospera en un entorno basado en objetivos y metas claras.
- Pensamiento Estratégico: Capacidad para ver más allá de la transacción inmediata y construir valor a largo plazo para el cliente.
- Ejecución Disciplinada: Excelentes habilidades de organización para gestionar un alto volumen de cuentas y mantener una rutina diaria estructurada.
Importante:
- ¡Nuestro proceso de selección comienza con el registro! Si realmente deseas formar parte de nuestro equipo, asegúrate de completar esta primera etapa. Revisamos cada postulación con atención y siempre damos una respuesta, aunque la persona no siga en el proceso.
- Toda la comunicación se realiza por correo electrónico, así que estate atento a nuestros mensajes y libera el dominio @quintoandar.com.br para que nuestros correos no terminen en la carpeta de spam.
Beneficios
- Vales de Despensa
- Apoyo Teletrabajo
- Seguro Médico
- Seguro de Vida
- Aguinaldo - 30 días
- Prima Vacacional
- Licencia Parental extendida
- Día libre por cumpleaños, Día del Padre y Día de la Madre
Diversidad e Inclusión en Grupo QuintoAndar
Valoramos la diversidad y queremos que todas las personas se sientan bienvenidas aquí, independientemente de su edad, identidad de género, orientación sexual, raza, color, etnia, origen, discapacidad, religión o cualquier otra característica. ¡Todas nuestras vacantes están abiertas para todas las personas! Verá que hay algunas preguntas sobre diversidad en el formulario de inscripción. En las vacantes de acción afirmativa, la información podrá ser utilizada para verificar su alineación con el público objetivo de la oportunidad, pudiendo, en esos casos, tener carácter eliminatorio. Para las vacantes no afirmativas, estos datos se utilizarán de forma anónima, exclusivamente para monitorear y mejorar nuestras prácticas de inclusión en los procesos de selección y sin impacto en su candidatura.
Privacidad y Protección de Datos
El Grupo QuintoAndar actúa de conformidad con las leyes de privacidad y protección de datos, y garante la seguridad de sus datos personales. Para saber más, consulte nuestro Aviso de Privacidad para Personas Candidatas. Si tiene dudas o desea ejercer sus derechos como titular de los datos, póngase en contacto con nosotros a través de nuestro Canal de Atención.
Ready to apply?
Apply to Grupo QuintoAndarGrupo QuintoAndar | SMB Account Executive
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Acerca del Grupo QuintoAndar
Somos el Grupo QuintoAndar, el mayor ecosistema inmobiliario de América Latina. Guiados por un propósito compartido de ayudar a las personas a amar el lugar donde viven, contamos con un portafolio diversificado de marcas y soluciones en diferentes países de América Latina y también con un Hub de Tecnología en Portugal. Desarrollamos tecnologías e innovación para transformar e impulsar la experiencia de vivienda en su totalidad.
Juntas, nuestras marcas líderes ofrecen soluciones que cubren todas las etapas del proceso de viviendar: Inmuebles24 (México), Zonaprop (Argentina), Adondevivir y Urbania (Perú), Plusvalía (Ecuador), ImovelWeb y QuintoAndar (Brasil).
Con el apoyo de un equipo de inversionistas y consultores de clase mundial, como Kaszek, Qualcomm, General Atlantic y SoftBank, QuintoAndar Group está actualmente valorado en más de 5.100 millones de dólares y sigue creciendo año tras año.
Aquí trabajarás con los mejores profesionales del mercado, en un entorno que respira innovación, colaboración y alto rendimiento. Para conocer más sobre nuestra historia, visita https://grupoquintoandar.com/es/.
Ubicación y Modelo de Trabajo Híbrido
Nuestro equipo de Classifieds trabaja bajo el modelo “híbrido”, siendo necesario estar presencialmente en la oficina, ubicada en México.
Etapas del Proceso Selectivo:
Las etapas de nuestros procesos de selección tienen como objetivo evaluar tus experiencias y brindarte la oportunidad de conocer a nuestros equipos y oportunidades de carrera, y están estructuradas en los siguientes pasos:
- Application
- People Interview
- Case
- Hiring Manager Interview
- Stakeholder Interview
- Offer
Resumen del Rol
Como Account Manager para el segmento SMB, serás responsable de gestionar y desarrollar una cartera de pequeñas y medianas agencias inmobiliarias en la Ciudad de México. Tu objetivo principal es garantizar la retención de los clientes actuales y aumentar el valor de la cartera mediante la consultoría estratégica y la adopción de soluciones de visibilidad premium.
Responsabilidades Clave
1. Crecimiento de Cartera y Monetización
- Conversión a Soluciones de Valor: Identificar oportunidades dentro de un volumen amplio de cuentas para migrar anuncios a niveles de visibilidad superior que incrementen el ROI del cliente.
- Upselling de Paquetes: Fomentar la migración de los clientes hacia paquetes de inventario más robustos y efectivos según sus necesidades de negocio.
- Venta Consultiva Masiva: Ejecutar presentaciones de valor enfocadas en métricas de rendimiento y visibilidad para una cartera dinámica y numerosa.
2. Retención y Gestión de Salud de Cuenta
- Estrategia Anti-Churn: Ejecutar rutinas disciplinadas de seguimiento y recuperación para cuentas que muestren baja actividad o riesgo de cancelación.
- Fidelización (Retención Neta): Asegurar que el crecimiento de la inversión de los clientes actuales supere cualquier reducción, manteniendo una tasa de retención neta saludable.
- Capacitación y Adopción: Asegurar que las agencias SMB utilicen correctamente las herramientas digitales y el CRM para maximizar la calidad de sus leads.
Buscamos personas con estas características:
- Experiencia: 2 a 4 años en gestión de cuentas, ventas internas o desarrollo de negocios, preferiblemente en entornos digitales, SaaS o inmobiliarios.
- Habilidades de Ejecución: Capacidad para manejar un alto volumen de contactos diarios con una organización impecable.
- Comunicación Efectiva: Habilidad para simplificar conceptos tecnológicos y convertirlos en argumentos de venta claros y rentables para el cliente SMB.
- Conocimiento del Mercado: Familiaridad con las zonas estratégicas y la dinámica de bienes raíces en la Ciudad de México y su área metropolitana.
Importante:
- ¡Nuestro proceso de selección comienza con el registro! Si realmente deseas formar parte de nuestro equipo, asegúrate de completar esta primera etapa. Revisamos cada postulación con atención y siempre damos una respuesta, aunque la persona no siga en el proceso.
- Toda la comunicación se realiza por correo electrónico, así que estate atento a nuestros mensajes y libera el dominio @quintoandar.com.br para que nuestros correos no terminen en la carpeta de spam.
Beneficios
- Vales de Despensa
- Apoyo Teletrabajo
- Seguro Médico
- Seguro de Vida
- Aguinaldo - 30 días
- Prima Vacacional
- Licencia Parental extendida
- Día libre por cumpleaños, Día del Padre y Día de la Madre
Diversidad e Inclusión en Grupo QuintoAndar
Valoramos la diversidad y queremos que todas las personas se sientan bienvenidas aquí, independientemente de su edad, identidad de género, orientación sexual, raza, color, etnia, origen, discapacidad, religión o cualquier otra característica. ¡Todas nuestras vacantes están abiertas para todas las personas! Verá que hay algunas preguntas sobre diversidad en el formulario de inscripción. En las vacantes de acción afirmativa, la información podrá ser utilizada para verificar su alineación con el público objetivo de la oportunidad, pudiendo, en esos casos, tener carácter eliminatorio. Para las vacantes no afirmativas, estos datos se utilizarán de forma anónima, exclusivamente para monitorear y mejorar nuestras prácticas de inclusión en los procesos de selección y sin impacto en su candidatura.
Privacidad y Protección de Datos
El Grupo QuintoAndar actúa de conformidad con las leyes de privacidad y protección de datos, y garante la seguridad de sus datos personales. Para saber más, consulte nuestro Aviso de Privacidad para Personas Candidatas. Si tiene dudas o desea ejercer sus derechos como titular de los datos, póngase en contacto con nosotros a través de nuestro Canal de Atención.
Ready to apply?
Apply to Grupo QuintoAndarGrupo QuintoAndar | Team Leader SMB
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Acerca del Grupo QuintoAndar
Somos el Grupo QuintoAndar, el mayor ecosistema inmobiliario de América Latina. Guiados por un propósito compartido de ayudar a las personas a amar el lugar donde viven, contamos con un portafolio diversificado de marcas y soluciones en diferentes países de América Latina y también con un Hub de Tecnología en Portugal. Desarrollamos tecnologías e innovación para transformar e impulsar la experiencia de vivienda en su totalidad.
Juntas, nuestras marcas líderes ofrecen soluciones que cubren todas las etapas del proceso de viviendar: Inmuebles24 (México), Zonaprop (Argentina), Adondevivir y Urbania (Perú), Plusvalía (Ecuador), ImovelWeb y QuintoAndar (Brasil).
Con el apoyo de un equipo de inversionistas y consultores de clase mundial, como Kaszek, Qualcomm, General Atlantic y SoftBank, QuintoAndar Group está actualmente valorado en más de 5.100 millones de dólares y sigue creciendo año tras año.
Aquí trabajarás con los mejores profesionales del mercado, en un entorno que respira innovación, colaboración y alto rendimiento. Para conocer más sobre nuestra historia, visita https://grupoquintoandar.com/es/.
Ubicación y Modelo de Trabajo Híbrido
Nuestro equipo trabaja bajo el modelo “híbrido”, siendo necesario estar presencialmente en la oficina, ubicada en Ciudad de México, 2 veces por semana.
Etapas del Proceso Selectivo:
Las etapas de nuestros procesos de selección tienen como objetivo evaluar tus experiencias y brindarte la oportunidad de conocer a nuestros equipos y oportunidades de carrera, y están estructuradas en los siguientes pasos:
- Postulación y screening
- Entrevista con Recruiter
- Entrevista con Hiring Manager
- Estudio de caso
- Entrevista con stakeholders
Acerca del puesto
El Supervisor de Ventas SMB es responsable de liderar, coachear y gestionar un equipo de Account Managers (Farmers) enfocados en el segmento de pequeñas y medianas empresas. Su misión es asegurar que el equipo cumpla con los objetivos de crecimiento de cartera y retención neta, garantizando que cada ejecutivo ejecute con disciplina el playbook comercial nacional.
Responsabilidades Clave
1. Liderazgo y Gestión de Equipo
- Coaching en Terreno: Realizar sesiones de "shadowing" y escucha de llamadas para mejorar el pitch de venta de soluciones premium y la gestión de objeciones.
- Seguimiento de KPIs: Monitorear diariamente los indicadores de desempeño del equipo, incluyendo tasas de conversión, volumen de llamadas y efectividad de cierres.
- Gestión de Pipeline: Asegurar que el equipo mantenga un embudo de ventas saludable, priorizando cuentas con alto potencial de crecimiento.
2. Estrategia de Retención y Monetización
- Control de Churn: Supervisar la ejecución de rutinas de recuperación (Recovery/Boost) para cuentas en riesgo de cancelación.
- Alineación Estratégica: Asegurar que el equipo impulse el mix de productos adecuado (paquetes de alto nivel) para maximizar el valor promedio por cuenta (ARPA).
- Análisis de Cartera: Identificar tendencias en el comportamiento de los clientes SMB de CDMX para ajustar las tácticas de abordaje del equipo.
3. Ejecución Operativa
- Validación de Ofertas: Supervisar el uso correcto de herramientas de "Prueba de Valor" (POV) y cortesías estratégicas para facilitar renovaciones y upsells.
- Reporte de Resultados: Elaborar informes semanales de desempeño para la dirección, destacando logros, cuellos de botella y planes de acción.
Requisitos:
- Experiencia: 2 a 4 años liderando equipos comerciales o de gestión de cuentas, preferiblemente en sectores de tecnología, SaaS o clasificados digitales.
- Enfoque en Datos: Capacidad para tomar decisiones basadas en métricas y convertir reportes en acciones comerciales concretas.
- Liderazgo Inspirador: Habilidad para motivar a equipos comerciales en entornos de alta transaccionalidad y volumen.
- Conocimiento del Mercado: Entendimiento de la dinámica competitiva en la Ciudad de México.
Importante:
- ¡Nuestro proceso de selección comienza con el registro! Si realmente deseas formar parte de nuestro equipo, asegúrate de completar esta primera etapa. Revisamos cada postulación con atención y siempre damos una respuesta, aunque la persona no siga en el proceso.
- Toda la comunicación se realiza por correo electrónico, así que estate atento a nuestros mensajes y libera el dominio @quintoandar.com.br para que nuestros correos no terminen en la carpeta de spam.
Beneficios
- Vales de Despensa
- Apoyo Teletrabajo
- Seguro Médico
- Seguro de Vida
- Aguinaldo - 30 días
- Prima Vacacional
- Licencia Parental extendida
- Día libre por cumpleaños, Día del Padre y Día de la Madre
Diversidad e Inclusión en Grupo QuintoAndar
Valoramos la diversidad y queremos que todas las personas se sientan bienvenidas aquí, independientemente de su edad, identidad de género, orientación sexual, raza, color, etnia, origen, discapacidad, religión o cualquier otra característica. ¡Todas nuestras vacantes están abiertas para todas las personas! Verá que hay algunas preguntas sobre diversidad en el formulario de inscripción. En las vacantes de acción afirmativa, la información podrá ser utilizada para verificar su alineación con el público objetivo de la oportunidad, pudiendo, en esos casos, tener carácter eliminatorio. Para las vacantes no afirmativas, estos datos se utilizarán de forma anónima, exclusivamente para monitorear y mejorar nuestras prácticas de inclusión en los procesos de selección y sin impacto en su candidatura.
Privacidad y Protección de Datos
El Grupo QuintoAndar actúa de conformidad con las leyes de privacidad y protección de datos, y garante la seguridad de sus datos personales. Para saber más, consulte nuestro Aviso de Privacidad para Personas Candidatas. Si tiene dudas o desea ejercer sus derechos como titular de los datos, póngase en contacto con nosotros a través de nuestro Canal de Atención.
Ready to apply?
Apply to Grupo QuintoAndar
Customer Experience Quality Supervisor
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About the Team
- Our Quality Assurance (QA) team is dedicated to ensuring exceptional customer experiences through consistent evaluation, coaching, and performance improvement. We work behind the scenes to monitor interactions between teammates and our customers, measuring adherence to company policies, communication standards, and service excellence.
- As a collaborative group of detail-oriented professionals, we partner closely with operations, training, and leadership teams to identify trends and highlight opportunities. Our goal is to foster a culture of continuous improvement by providing actionable feedback and insights that empower our agents to deliver service that not only meets but exceeds customer expectations.
- With a strong focus on integrity, accuracy, and teamwork, the QA team plays a critical role in supporting both onshore and offshore operations, ensuring consistency across all touchpoints in the customer journey.
- DoorDash operates a hybrid model to allow our teams the convenience of working from home while adding purposeful time in the office to collaborate with others, foster a team culture, develop careers, and drive a sense of belonging.
- Currently, our employees work in the office at least 2 days per week.
About the Role
The Quality Supervisor plays a key leadership role within the Quality Assurance (QA) team, overseeing the evaluation process that ensures customer interactions meet established service and compliance standards. This position is responsible for guiding and supporting a team of QA auditors, Subject Matter Experts, and Analysts in driving quality initiatives and partnering with cross-functional teams to enhance the overall customer experience.
As a Quality Supervisor, you will monitor team performance, calibrate quality standards, and deliver insights that help shape training programs, agent development, and operational improvements. Your role bridges frontline QA efforts with strategic business goals, ensuring consistency, fairness, and excellence across all customer touchpoints.
Key Contributions:
- Lead and support a team of QA analysts, providing coaching, mentorship, and development opportunities.
- Oversee the end-to-end quality monitoring process, ensuring accuracy, consistency, and timeliness.
- Analyze quality trends, customer feedback, and performance data to identify strengths and areas for improvement.
- Partner with Operations, Training, and Workforce Management to align QA metrics with business priorities.
- Conduct calibration sessions to maintain scoring consistency across all evaluators.
- Prepare and present QA reports, dashboards, and recommendations to leadership.
- Drive continuous improvement initiatives focused on enhancing service quality and customer satisfaction.
You’re excited about this opportunity because you will…
- You should be excited about this role because it puts you at the heart of transforming customer experiences. As a Quality Supervisor, you're not just auditing calls—you’re shaping the voice of the company. You’ll have a direct impact on service excellence by guiding your team, influencing agent performance, and driving improvements that really matter to both the business and the people we serve.
- It’s a chance to lead with purpose – You’ll mentor and develop a team that champions consistency and fairness. Create real change – Your insights influence training, coaching, and operational decisions. Bridge people and performance – You’ll collaborate with leadership, support agents, and cross-functional partners to raise the bar on quality. Grow your career – With exposure to performance data, strategy, and leadership, you’ll build skills that are highly valuable in any direction you want to grow, whether that’s into senior leadership, training, operations, or beyond.
- Make an impact daily – Every call you review, every trend you catch, and every piece of feedback you give contributes to better customer outcomes and stronger team performance. If you’re passionate about people, processes, and performance—and love turning insights into action—this is a role where you can truly thrive.
We’re excited about you because…
Your background and career path clearly show a commitment to delivering on results, developing teams, and quickly identifying opportunities to deliver a better product.
- Bilingual Spanish / English. You can demonstrate fluent communication in two languages, meaning you can speak, listen, read, and write in both languages with ease and accuracy.
- Minimum 2 years of team leadership experience in a contact center environment
- Minimum 3 years of experience in a quality environment
- Exceptional verbal and written skills
- Ability to coach, train, and motivate individuals, and evaluate their work performance
- Excellent problem-solving, Leadership, and Customer Service skills
- Proficient with technology, especially computers, software applications, and phone systems
- Experience working with: Salesforce, ObserveAI, G-Suite, Tableau, Sigma
- Experience working with cross-cultural teams
- Strong leadership and people management skills.
- Deep understanding of contact center operations and quality standards.
- An analytical mindset with the ability to translate data into actionable strategies.
- Excellent communication and interpersonal abilities.
- A passion for coaching, process improvement, and delivering a best-in-class customer experience.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
QA Supervisor – Customer Experience
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About the Team
- Our Quality Assurance (QA) team is dedicated to ensuring exceptional customer experiences through consistent evaluation, coaching, and performance improvement. We work behind the scenes to monitor interactions between teammates and our customers, measuring adherence to company policies, communication standards, and service excellence.
- As a collaborative group of detail-oriented professionals, we partner closely with operations, training, and leadership teams to identify trends and highlight opportunities. Our goal is to foster a culture of continuous improvement by providing actionable feedback and insights that empower our agents to deliver service that not only meets but exceeds customer expectations.
- With a strong focus on integrity, accuracy, and teamwork, the QA team plays a critical role in supporting both onshore and offshore operations, ensuring consistency across all touchpoints in the customer journey.
- DoorDash operates a hybrid model to allow our teams the convenience of working from home while adding purposeful time in the office to collaborate with others, foster a team culture, develop careers, and drive a sense of belonging.
- Currently, our employees work in the office at least 2 days per week.
About the Role
The Quality Supervisor plays a key leadership role within the Quality Assurance (QA) team, overseeing the evaluation process that ensures customer interactions meet established service and compliance standards. This position is responsible for guiding and supporting a team of QA auditors, Subject Matter Experts, and Analysts in driving quality initiatives and partnering with cross-functional teams to enhance the overall customer experience.
As a Quality Supervisor, you will monitor team performance, calibrate quality standards, and deliver insights that help shape training programs, agent development, and operational improvements. Your role bridges frontline QA efforts with strategic business goals, ensuring consistency, fairness, and excellence across all customer touchpoints.
Key Contributions:
- Lead and support a team of QA analysts, providing coaching, mentorship, and development opportunities.
- Oversee the end-to-end quality monitoring process, ensuring accuracy, consistency, and timeliness.
- Analyze quality trends, customer feedback, and performance data to identify strengths and areas for improvement.
- Partner with Operations, Training, and Workforce Management to align QA metrics with business priorities.
- Conduct calibration sessions to maintain scoring consistency across all evaluators.
- Prepare and present QA reports, dashboards, and recommendations to leadership.
- Drive continuous improvement initiatives focused on enhancing service quality and customer satisfaction.
You’re excited about this opportunity because you will…
- You should be excited about this role because it puts you at the heart of transforming customer experiences. As a Quality Supervisor, you're not just auditing calls—you’re shaping the voice of the company. You’ll have a direct impact on service excellence by guiding your team, influencing agent performance, and driving improvements that really matter to both the business and the people we serve.
- It’s a chance to lead with purpose – You’ll mentor and develop a team that champions consistency and fairness. Create real change – Your insights influence training, coaching, and operational decisions. Bridge people and performance – You’ll collaborate with leadership, support agents, and cross-functional partners to raise the bar on quality. Grow your career – With exposure to performance data, strategy, and leadership, you’ll build skills that are highly valuable in any direction you want to grow, whether that’s into senior leadership, training, operations, or beyond.
- Make an impact daily – Every call you review, every trend you catch, and every piece of feedback you give contributes to better customer outcomes and stronger team performance. If you’re passionate about people, processes, and performance—and love turning insights into action—this is a role where you can truly thrive.
We’re excited about you because…
Your background and career path clearly show a commitment to delivering on results, developing teams, and quickly identifying opportunities to deliver a better product.
- Bilingual Spanish / English. You can demonstrate fluent communication in two languages, meaning you can speak, listen, read, and write in both languages with ease and accuracy.
- Minimum 2 years of team leadership experience in a contact center environment
- Minimum 3 years of experience in a quality environment
- Exceptional verbal and written skills
- Ability to coach, train, and motivate individuals, and evaluate their work performance
- Excellent problem-solving, Leadership, and Customer Service skills
- Proficient with technology, especially computers, software applications, and phone systems
- Experience working with: Salesforce, ObserveAI, G-Suite, Tableau, Sigma
- Experience working with cross-cultural teams
- Strong leadership and people management skills.
- Deep understanding of contact center operations and quality standards.
- An analytical mindset with the ability to translate data into actionable strategies.
- Excellent communication and interpersonal abilities.
- A passion for coaching, process improvement, and delivering a best-in-class customer experience.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Quality Supervisor – CX Operations
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About the Team
- Our Quality Assurance (QA) team is dedicated to ensuring exceptional customer experiences through consistent evaluation, coaching, and performance improvement. We work behind the scenes to monitor interactions between teammates and our customers, measuring adherence to company policies, communication standards, and service excellence.
- As a collaborative group of detail-oriented professionals, we partner closely with operations, training, and leadership teams to identify trends and highlight opportunities. Our goal is to foster a culture of continuous improvement by providing actionable feedback and insights that empower our agents to deliver service that not only meets but exceeds customer expectations.
- With a strong focus on integrity, accuracy, and teamwork, the QA team plays a critical role in supporting both onshore and offshore operations, ensuring consistency across all touchpoints in the customer journey.
- DoorDash operates a hybrid model to allow our teams the convenience of working from home while adding purposeful time in the office to collaborate with others, foster a team culture, develop careers, and drive a sense of belonging.
- Currently, our employees work in the office at least 2 days per week.
About the Role
The Quality Supervisor plays a key leadership role within the Quality Assurance (QA) team, overseeing the evaluation process that ensures customer interactions meet established service and compliance standards. This position is responsible for guiding and supporting a team of QA auditors, Subject Matter Experts, and Analysts in driving quality initiatives and partnering with cross-functional teams to enhance the overall customer experience.
As a Quality Supervisor, you will monitor team performance, calibrate quality standards, and deliver insights that help shape training programs, agent development, and operational improvements. Your role bridges frontline QA efforts with strategic business goals, ensuring consistency, fairness, and excellence across all customer touchpoints.
Key Contributions:
- Lead and support a team of QA analysts, providing coaching, mentorship, and development opportunities.
- Oversee the end-to-end quality monitoring process, ensuring accuracy, consistency, and timeliness.
- Analyze quality trends, customer feedback, and performance data to identify strengths and areas for improvement.
- Partner with Operations, Training, and Workforce Management to align QA metrics with business priorities.
- Conduct calibration sessions to maintain scoring consistency across all evaluators.
- Prepare and present QA reports, dashboards, and recommendations to leadership.
- Drive continuous improvement initiatives focused on enhancing service quality and customer satisfaction.
You’re excited about this opportunity because you will…
- You should be excited about this role because it puts you at the heart of transforming customer experiences. As a Quality Supervisor, you're not just auditing calls—you’re shaping the voice of the company. You’ll have a direct impact on service excellence by guiding your team, influencing agent performance, and driving improvements that really matter to both the business and the people we serve.
- It’s a chance to lead with purpose – You’ll mentor and develop a team that champions consistency and fairness. Create real change – Your insights influence training, coaching, and operational decisions. Bridge people and performance – You’ll collaborate with leadership, support agents, and cross-functional partners to raise the bar on quality. Grow your career – With exposure to performance data, strategy, and leadership, you’ll build skills that are highly valuable in any direction you want to grow, whether that’s into senior leadership, training, operations, or beyond.
- Make an impact daily – Every call you review, every trend you catch, and every piece of feedback you give contributes to better customer outcomes and stronger team performance. If you’re passionate about people, processes, and performance—and love turning insights into action—this is a role where you can truly thrive.
We’re excited about you because…
Your background and career path clearly show a commitment to delivering on results, developing teams, and quickly identifying opportunities to deliver a better product.
- Bilingual Spanish / English. You can demonstrate fluent communication in two languages, meaning you can speak, listen, read, and write in both languages with ease and accuracy.
- Minimum 2 years of team leadership experience in a contact center environment
- Minimum 3 years of experience in a quality environment
- Exceptional verbal and written skills
- Ability to coach, train, and motivate individuals, and evaluate their work performance
- Excellent problem-solving, Leadership, and Customer Service skills
- Proficient with technology, especially computers, software applications, and phone systems
- Experience working with: Salesforce, ObserveAI, G-Suite, Tableau, Sigma
- Experience working with cross-cultural teams
- Strong leadership and people management skills.
- Deep understanding of contact center operations and quality standards.
- An analytical mindset with the ability to translate data into actionable strategies.
- Excellent communication and interpersonal abilities.
- A passion for coaching, process improvement, and delivering a best-in-class customer experience.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Scale AI is looking to hire a highly motivated and enthusiastic Global Travel & Expenses Manager to join its Corporate Accounting team. This crucial role will play an integral part in building its global travel and expense operations in a fast-paced environment. This role will be responsible for managing the strategic Travel program and expenses cycle and supporting the month-end close process. You must have strategic thinking, strong analytical skills and an eagerness to learn, as well as be a collaborative team player. You’ll need to not be afraid to roll up your sleeves and pivot between high-level vendor negotiations and hands-on system troubleshooting and also doing tactical work.
What you’ll be doing:
- Design and execute the global travel category strategy, leading end-to-end supplier selection (RFP), onboarding, and lifecycle management for airlines, hotels, and ground transportation.
- Architect high-leverage negotiation strategies to secure preferential rates and corporate benefits, ensuring maximum ROI on the company’s annual travel spend.
- Champion "Preferred Supplier" adoption through creating policies, data-driven influence and internal marketing, optimizing corporate leverage and volume-based discounts.
- Govern the global Travel & Expense (T&E) ecosystem, overseeing corporate credit card programs and employee reimbursements to ensure 100% alignment with fiscal policy and tax compliance.
- Execute rigorous internal controls and audits, identifying leakage or non-compliant spending patterns and implementing corrective action plans.
- Pioneer process optimization by auditing existing workflows and designing automated, scalable solutions that reduce friction for the traveler while increasing back-office efficiency.
- Serve as the Functional Product Owner for travel-related technologies (e.g., Navan, Brex, etc), managing system integrations, troubleshooting technical hurdles, and leading future-state implementations.
- Synthesize T&E data into actionable insights, delivering ad-hoc analysis and executive reporting that informs budgetary decisions and policy shifts.
What we’re looking for:
- Minimum 4 years of Travel, AP and/or accounting experience.
- Experience with OBT software (Navan, Spotnana, Egencia, etc).
- Experience with employee expenses systems: Netsuite, Coupa, Brex or other major systems.
- Bachelor’s degree in Accounting/Finance, or related degree.
- Strong understanding of full global travel industry.
- Excellent organizational skills and ability to handle multiple priorities within deadlines.
- Excellent AI, problem-solving skills and high level of attention to detail.
- Excellent verbal and written communication skills in English.
- Proficient knowledge of Microsoft Excel.
- Remote based in México.
- 15% travel, primarily to the USA but potentially also to worldwide Scale travel locations
Nice-to-haves:
- Experience with S2P software (Brex, Zip, LevelPath and/or Navan).
- Prior experience at a fast growing start-up or public company.
- Passion for the AI industry.
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
Ready to apply?
Apply to Scale AIAs an early member of our operations team, you'll be accountable for driving revenue by ensuring that Scale AI meets customer commitments in a timely manner while maintaining the highest quality standards. You will manage our supply operation funnel by building and running solutions, tools, and processes by working with a cross-functional team including Customer Operations, Product Operations, Product Managers, and many others.
You will be solving problems no one has solved before, and you will need to be relentless in driving stellar results, running pilots, tests, and experiments. You’ll come up with creative solutions to bottlenecks. The blend of operations and ownership of our most important outcomes make this a unique and exciting role at the heart of Scale’s daily operations.
The ideal candidate is scrappy, analytical, empathetic, outcome focused, and above all someone who drives and inspires results.
Please note this is a contractor role with a fixed rate salary of $11,400 USD annually.
You will:
- Build and drive some of our most critical operational processes
- Own the day-to-day delivery of customer commitments
- Create an effective feedback loop between the front line, product, strategy, and customers
- Collaborate with stakeholders to improve processes for new and existing customers
Ideally you’d have:
- Advanced English skills
- At least three months of industry experience in an operational role and/or a top-tier consulting firm
- An undergraduate degree with an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree in Engineering, Economics, or Business
- An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
- Analytical, planning, and process improvement capability
Nice to have:
- Experience with reading SQL, or have demonstrated analytical skills
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
Ready to apply?
Apply to Scale AIThis role begins at Tier 0, where agents ramp up to Tier 1 readiness over their first few weeks. The Tier 0 Support Agent independently handles a broad range of contributor support issues, including moderately complex and nuanced cases requiring sound judgment, investigation, and clear communication. This role works cross-functionally to ensure contributors receive accurate, timely, and thoughtful support while helping identify opportunities to improve workflows and documentation.
This role is well-suited for experienced support professionals who are comfortable operating autonomously and navigating ambiguity in a fast-paced environment.
You Will:
- Resolve routine and moderately complex contributor inquiries across email and chat support channels using established workflows and best judgment.
- Communicate clearly, empathetically, and professionally.
- Document investigations, actions taken, and resolutions thoroughly in Zendesk or equivalent systems.
- Identify issues outside the tier’s scope and escalate with clear context and documentation.
- Contribute feedback on workflows, macros, or documentation to improve efficiency and contributor experience.
- Stay current on relevant process and product updates through the provided resources.
Ideally You'd Have:
- Prior experience in high-volume customer support, platform support, or similar.
- Experience working remotely, with demonstrated ability to manage work independently and prioritize tasks without direct supervision.
- Strong written and verbal English communication skills, with the ability to communicate clearly and professionally.
- Familiarity with customer service SaaS tools, Slack, and Google Workspace.
Working Model & Tools:
- This is an independent contractor role, responsible for providing agreed-upon services and deliverables for an estimated six-month term. Continued engagement or potential conversion to full-time employment may be considered at the company’s discretion, based on performance and business needs.
- Company equipment will be provided during the engagement.
- Collaborates asynchronously with internal teams as needed.
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
Ready to apply?
Apply to Scale AIScale’s Generative AI business unit is currently seeing historic levels of growth. As a Strategic Projects Lead (SPL), you will lead initiatives that will drive $XXM+ in new revenue for the business. This is a demanding role, and as an SPL, you should be prepared to wear many hats across all dimensions of Operations. The ideal SPL should have a strong entrepreneurial mindset, be comfortable getting into the weeds, and be excited about intense, impactful work that leads to accelerated career progression.
You will:
- Serve as the full owner of our most visible and high impact customer pipelines, making decisions that directly impact data quality, operational efficiency, revenue, and margins
- Understand customer requirements and design data taxonomy best suited to improving model performance based on customer needs
- Build out pipeline infrastructure to ensure quality and efficiency
- Train, coach, and manage dynamic and global teams
- Build analytics to make data-driven decisions
- Partner with diverse stakeholders (Engineering + Product + Ops + Go-to-Market) to work on problems that will drive advancements for the largest LLMs in the world
- Give regular progress updates to Scale’s executive team
- A strong technical background is required for this position. For example, a degree in Machine Learning Engineering, Computer Science, or Software Engineering. The role requires the ability to do data analytics using SQL, Python, and a high proficiency in understanding Software Engineering processes
- 3+ years of experience leading a team/projects, managing operational processes, or 3+ years of experience as a SWE
- Strong problem-solving capabilities in technical environments - ability to come up with creative solutions to complex, ambiguous, operational, and technical problems
- Entrepreneurial experience and mindset - you are excited about building things from scratch and can identify issues and execute quickly
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
Ready to apply?
Apply to Scale AIScale's Robotics business unit is dedicated to solving the data bottleneck in Physical AI across Robotics, Autonomous Vehicles, and Computer Vision. In this role, you'll be a key contributor building production systems for robotics data collection, model training pipelines, and evaluation infrastructure. You'll have the opportunity to own critical parts of our robotics platform, work directly with cutting-edge robotics and AV customers, and shape the future of embodied AI systems.
You Will:
- Own and architect large-scale data processing pipelines for robotics and autonomous vehicle datasets
- Build ML training and fine-tuning pipelines using Scale's robotics data
- Work across backend (Python, Node.js, C++), and frontend (React, TypeScript) stacks to build end-to-end solutions
- Develop tools and real-time systems for robotics data collection, teleoperation, model evaluation, data curation, and data annotation
- Interact directly with robotics and AV stakeholders to understand their technical needs and drive product development
- Design comprehensive monitoring and evaluation frameworks for robotics models and data quality
- Solving complex, late-stage industry challenges in concurrent and real-time robotic systems, with strict attention to timing constraints and data integrity. This often involves deep investigation, reviewing academic papers, and direct collaboration with robotics vendors
- Collaborate with ML engineers and researchers to bring robotics research into production
- Deliver features at high velocity while maintaining system reliability and performance
Ideally, You Have:
- 3+ years of high-proficiency software engineering experience, with a strong background in complex systems and the ability to independently research, analyze, and unblock hard technical problems.
- Strong programming skills in Python and TypeScript/Node.js for production systems
- Experience with React and modern frontend development for 3D interfaces
- Concurrent and real-time systems, with special attention to timing constraints
- Understanding of distributed systems, workflow orchestration, and cloud infrastructure (AWS, Temporal, Kubernetes, Docker)
- Experience with databases (MongoDB, PostgreSQL) and data processing at large scale
- Track record of working with cross-functional teams including ML engineers, researchers, and customers
- Strong communication skills and ability to operate with high autonomy
Nice to Haves:
- Experience with C++
- Experience with robotics hardware platforms (robotic arms, mobile robots, perception systems) with a focus on time synchronization
- Background in computer vision, SLAM, motion planning, or imitation learning
- Familiarity with autonomous vehicle data, lidar technologies, or 3D data processing
- Experience with ML model deployment and serving frameworks
- Knowledge of teleoperation systems (ALOHA, UMI, hand tracking) or VR interfaces
- Experience with workflow orchestration systems (Temporal, Airflow)
- Published research or open-source contributions in robotics or autonomous systems
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
Ready to apply?
Apply to Scale AIAs Scale's product portfolio and customer base expand, we are seeking skilled Site Reliability Engineers to manage and maintain our physical infrastructure, including robot stations, servers, computers, and network installations. You will play a crucial role in ensuring our on-site technical facilities operate smoothly while coordinating resource usage and providing hands-on support to remote engineering teams.
These engineers will gain a deep understanding of our physical infrastructure and technical facilities, enabling them to effectively install, configure, and maintain critical systems when needed. A critical aspect of this role will be coordinating access to shared technical resources and serving as the on-site point of contact for remote engineers who need physical changes performed, transforming currently manual coordination processes into a more streamlined and efficient workflow.
You will:
- Install, configure, and maintain robot stations and related technical equipment on-site.
- Manage and maintain server infrastructure, workstations, and computing equipment in our facilities.
- Oversee network installations, including routers and cabling infrastructure.
- Coordinate access to technical facilities, maintaining schedules and ensuring orderly usage of shared resources.
- Establish and enforce safety protocols and usage guidelines for technical facilities.
- Provide hands-on support to remote engineers, performing physical changes and configurations as requested.
- Troubleshoot hardware, network, and connectivity issues, ensuring minimal disruption to operations.
- Document infrastructure configurations, changes, and maintenance procedures to ensure maintainability and knowledge transfer.
- Proactively identify maintenance needs and capacity constraints to prevent issues before they arise.
- Drive standardization and foster collaboration across different teams to achieve efficient facility usage.
Ideally you'd have:
- 5+ years of experience as an IT Technician, Field Engineer, Facilities Technician, or similar hands-on technical role.
- Proven track record of installing and maintaining server hardware and workstations.
- Experience configuring and troubleshooting network infrastructure and physical installation work.
- Experience coordinating shared resources or facilities, managing schedules and access.
- Familiarity with Linux, Windows and MacOS.
- Knowledge of Python/C++, scripting, and command line (cmd/bash) operations.
- Basic understanding of electrical systems for robot stations and equipment.
- Comfort with rapidly changing, fast-paced environments and a passion for finding solutions to complex physical infrastructure problems.
- Basic understanding of safety protocols and an eagerness to integrate them into facility operations.
- A hunger for learning new technologies, particularly in the realm of robotics and automated systems.
- Strong problem-solving, analytical, collaboration, and communication skills.
Nice to haves:
- Experience with robotics systems or automated equipment.
- Exposure to industrial charging systems or battery management systems.
- Prior experience in facility management or lab coordination.
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
Ready to apply?
Apply to Scale AIAs a member of our operations team, you will be accountable for driving revenue by ensuring that Scale AI meets customer commitments in a timely manner while maintaining the highest quality standards. You will manage our supply operation funnel by building and running solutions, tools, and processes by working with a cross-functional team including Customer Operations, Product Operations, Product Managers, and many others.
You will be solving problems no one has solved before, and you will need to be relentless in driving stellar results, running pilots, tests, and experiments. You’ll come up with creative solutions to bottlenecks. The blend of operations and ownership of our most important outcomes make this a unique and exciting role at the heart of Scale’s daily operations.The ideal candidate is scrappy, analytical, empathetic, outcome focused, and above all someone who drives and inspires results.
You will:
- Build and drive some of our most critical operational processes
- Own the day-to-day delivery of customer commitments
- Create an effective feedback loop between the front line, product, strategy, and customers
- Collaborate with stakeholders to improve processes for new and existing customers
Ideally you'd have:
- Advanced English skills
- Industry experience (+2) in an operational role and/or a top-tier consulting firm
- An undergraduate degree with an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree in Engineering, Economics, or Business
- An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
- Analytical, planning, and process improvement capability
- Experience with reading SQL, or have demonstrated analytical skills
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
Ready to apply?
Apply to Scale AIScale AI sits at the forefront of enabling machine learning for advanced robotics systems. As an Operations Program Manager focused on data creation for robotics models, you will design and execute the solutions, tools, and processes that power high-quality training data at scale. You’ll ensure precise, timely delivery of datasets that drive perception, manipulation, and autonomous decision-making in robotic platforms. With rapid growth, new customer onboarding, and continual product innovation, we face both strategic questions and hands-on operational challenges—your contributions will be key to solving them.
You will be part of a highly motivated team of operators and collaborators who will ensure steady delivery and customer satisfaction. You are relentless in driving stellar results, running pilots, tests, and experiments, then handing over new designs to a team of skilled operators.
The blend of operations, process improvement, and cross-functional leadership make this a unique and exciting role that will provide an opportunity to work with multiple teams (e.g., Engineering, Marketing, Operations, Analytics, and several others) across the company and around the globe.
You will:
- Drive some of our most critical operational processes
- Improve existing processes and tools globally
- Collaborate with stakeholders to improve processes for new and existing customers
- Create an effective feedback loop between the frontline, product, strategy, and customers
- Build, maintain, and regularly communicate detailed reporting for other leaders across the company who will use your team's data to inform their own operations and strategy
Ideally you'd have:
- Industry experience in supply chain, finance planning, in an operational role and/or in a top tier consulting firm
- An undergraduate degree from a top university in an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree from a top university in Engineering, Economics, or Business
- Experience leading day to day activities and improving processes
- An action oriented mindset that balances creative problem solving with the desire to run through walls to deliver outcomes
- Analytical, planning, and process improvement capability
Nice to haves:
- Experience with reading SQL and/or another database language
- Experience with Python and/or Mode Notepad scripting
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
Ready to apply?
Apply to Scale AIScale’s Robotics business is rapidly expanding, supporting customers building physical AI. This position will be a key contributor in working to build out Scale’s data factory in Mexico and in supporting robotics data collection. This is a first of its kind role at Scale and you will have the opportunity to advance Scale’s robotics offerings.
You will:
- Partner with cross-functional stakeholders to bring up new robots and productionize the maintenance of robots and collection hardware.
- Play a critical role in supporting the day-to-day operations of the factory by bringing up and maintaining robots and collection hardware.
- Provide technical support for data collection operations.
- Manage physical inventory, maintain equipment, and coordinate logistics.
- Become a subject matter expert on all capabilities of the robotics platforms deployed in the factory.
- Develop technical domain expertise in areas of 2D and 3D imaging and annotation, multi-sensor fusion and calibration, GPS/INS navigation systems, computer vision, and other autonomy-adjacent concepts.
You have:
- Academic (Bachelors/Licenciatura) or industry experience - Engineering background - preferably in Computer Science, Mathematics, or other Engineering fields.
- 2+ years of experience developing with Python, C++, Java and/or other scripting languages.
- 1-3 years of experience in hardware labs or a manufacturing environment.
- Experience managing risk and operating robots safely.
- Strong project management and interpersonal skills, high attention to detail, and a strong sense of ownership.
- High level of comfort communicating effectively across internal and external organizations.
Nice to have:
- Hands-on experience in Robotics, AI, and/or Computer Vision.
- Intellectual curiosity, empathy, and ability to operate with a high degree of autonomy.
- Experience building and/or maintaining lab networks and data pipelines.
- Experience running large-scale data collection and controlled experiments
- Experience building out facilities.
- Experience in logistics.
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
Ready to apply?
Apply to Scale AIAbout WPP Media
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
For more information, visit wppmedia.com.
About WPP Media
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.
WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com
At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:
- Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
- Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
- Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
About EssenceMediacom: A Leading WPP Media Brand
EssenceMediacom is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve.
Role Summary and Impact
- Oversee activations across various Retail Media networks, including but not limited to Amazon, Mercado Libre, Criteo, Rappi, Walmart, etc., implementing necessary optimizations and communicating recommendations to the client to ensure overall objectives are met.
- Maintain excellent relationships with key client and agency stakeholders to maximize opportunities and help them navigate the Commerce activation landscape.
- Ensure ongoing compliance with the guidelines and best practices established by WPP Media.
- Lead the implementation of optimization strategies and multichannel testing.
- Support the team in preparing weekly, monthly, and quarterly campaign performance reports.
- Summarize and interpret key data points, identify trends, and recommend actions to deliver an optimal customer experience.
- Ensure the resolution of technical issues related to media campaigns.
- Stay up to date on changes in market dynamics regarding advertising products, technology, and measurement across programmatic and search partners.
- Ensure accurate reconciliation and billing of campaigns with our internal management platforms.
Skills and Experience
- Bachelor’s degree in marketing, advertising, or a related field.
- 2 years of experience in biddable media execution, with a strong preference for Retail Media.
- English advanced
- In-depth understanding of Retail Media elements, such as profit margin, inventory levels, forecasting, and planning, to effectively communicate strategic decisions.
- Deep understanding of how different media channels work together and how Retail Media fits into the broader ecosystem.
- Strong drive to understand the retail landscape and the latest trends in media.
- Experience managing and optimizing campaigns across multiple retail platforms (Amazon, Instacart, Walmart, Target, Kroger, Criteo, Google, Meta, etc.).
- Retail Media and Performance Marketing platforms (Amazon DSP, Walmart DSP, Criteo, Google Ads, Meta, etc.).
Life at WPP Media & Benefits
Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.
While we appreciate all applications received, only those candidates selected for an interview will be contacted.
Please read our Privacy Notice for more information on how we process the information you provide.
Ready to apply?
Apply to WPP Media
Sales Operations Specialist, PurePlayers Mexico
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About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
The Sales Operations Specialist plays a key role in managing the operational execution and business performance of an assigned portfolio of categories & subcategories. This position is responsible for managing day-to-day sales operations tasks, including forecast maintenance, inventory management, purchase order execution, trade spend tracking, and business performance analysis. The role partners cross-functionally with Sales, Demand Planning, Supply Chain, and Finance teams to maintain operational alignment, highlight risks and opportunities, and support delivery against revenue and inventory goals.
Key Responsibilities
- Manage day-to-day operational activities related to demand planning support, inventory monitoring, purchase order execution, and sales performance tracking
- Prepare and maintain weekly business reporting, identifying key trends, risks, and opportunities
- Monitor promotional performance against expectations and provide input into future shipment and forecasting plans
- Partner with Sales, Demand Planning, and Supply Chain teams to align forecasting, inventory planning, and order management activities
- Manage forecasting inputs, pricing updates, and new item setup within internal systems
- Participate in recurring weekly calls with customer replenishment or planning teams to review recent results and updates
- Coordinate order timing and availability with internal supply chain partners
- Manage trade spend tracking and ensure promotional plans are accurately reflected in forecasting tools
- Prepare customer presentations, business reviews, and recurring operational reporting for internal and external stakeholders
- Build working knowledge of assigned categories, including products, consumers, and competitors
- Prepare monthly performance summary and analysis of sales and operational metrics
Qualifications
- Bachelor’s degree or equivalent experience (Business, Analytics, Supply Chain, or related field preferred)
- 2–3 years of relevant experience, including internships or co-ops in business analytics, supply chain, sales operations, or finance
- Demonstrated experience in data analysis, forecasting, and operational problem-solving
- Proficiency in analyzing data in Excel, with a desire to learn new systems and business tools
- Strong attention to detail and ability to manage multiple tasks in a deadline-driven environment
- Clear communicator who enjoys working cross-functionally and learning from others
- Experience or exposure to large retailers or e-commerce platforms (including Amazon) is a plus, but not required
- Willingness to travel occasionally (up to ~20%) for team meetings or corporate events
Our Culture
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice
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For candidates based in all regions, please refer to this Candidate Privacy Notice.
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For candidates based in China, please refer to this Candidate Privacy Notice.
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For candidates based in Vietnam, please refer to this Candidate Privacy Notice.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com
Ready to apply?
Apply to SharkNinja
Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
About the role
Behind our user-friendly apps and global platform is the Engineering team. We are looking for Tech Support Engineers to join our mission. In this role, you will be the bridge between our business operations and engineering, ensuring our systems run smoothly and our users have the best possible experience.
Whether you are deep-diving into complex SQL queries, investigating production incidents, or analyzing code logic to identify a bug, your work will directly impact millions of fans worldwide.
You’ll work in high-scale production environments, participating in incident management and on-call rotations, helping resolve critical issues and improving the reliability and stability of our platform.
This role also offers a unique opportunity for internal mobility; we value growth, and many of our support engineers eventually transition into full-time Software Engineering roles.
What would you do at Fever?
- Act as a technical point of contact for incident management, triage, escalation, and resolution.
- Participate in on-call rotations and support critical production incidents (Sev1/Sev2).
- Troubleshoot complex technical issues across our client-server architecture.
- Perform deep-dive investigations using logs, monitoring tools, and database analysis.
- Write and optimize complex SQL queries to resolve data-related issues.
- Investigate APIs, services, and backend flows to identify root causes.
- Collaborate with Product, Engineering, and Operations teams to improve system reliability and operational excellence.
- Document technical workarounds, incident learnings, and contribute to our internal knowledge base.
- Help improve monitoring, alerting, and troubleshooting processes.
About you - Must have skills:
Technical mindset
- Proven experience in technical support, production support, troubleshooting, or similar roles.
- Excellent analytical and problem-solving skills.
- Experience working in production environments with exposure to critical incidents and on-call rotations.
Databases
- Strong understanding of PostgreSQL, MySQL, or other relational databases.
- Ability to write complex SQL queries and work with stored procedures.
APIs & Systems
- Knowledge of APIs, services, and client-server architecture.
- Experience working with RESTful APIs and JSON.
- Solid understanding of Unix/Linux environments.
Monitoring & Operations
- Familiarity with ticketing tools such as Jira or Zendesk.
- Experience using monitoring and logging platforms such as Datadog, Splunk, Grafana, or Kibana.
- Understanding of incident management, triage, escalation, and root cause analysis processes.
Communication
- Professional proficiency in English (written and verbal).
- Experience collaborating with cross-functional and international teams.
Nice to have:
- Code Literacy: Ability to read or write code in JavaScript, Java, Python, Go, or Elixir (experience with Elixir is a significant bonus).
- Cloud & Infrastructure: Knowledge of AWS, Docker, and Kubernetes.
- Mobile: Familiarity with mobile products (Android and iOS) and design life cycles.
- Curiosity: An active GitHub account or open-source contributions.
- Academic: BSc degree in Computer Science, IT, or a relevant field.
Benefits & Perks
- Fever 40% discount: This discount is for personal use only
- Free Candlelight Event: This voucher is for single use only and is valid for 2 people
- Wellhub Membership: Wellhub gives employees unlimited access to a selected number of gyms, studios, classes, training, and wellness apps. Fever pays it up to the Silver plan
- Medical insurance: Fever offers “Seguro de Gastos Médicos Mayores” with the company GNP, free of charge, as it is covered 100% by Fever. This also includes dental and vision insurance fully paid by Fever
- Life Insurance (Mapfre): We offer this insurance fully paid by Fever
- Savings plan (SURA): The employee contributes 5% of the fixed salary, and Fever contributes another 5%
- English Lessons: Provided by Babelia, 100% paid by Fever
- Aguinaldo: 15 days of salary
- 20 days of paid vacation per year, which you can access after at least six months working with Fever
- Parental leave: Fever provides four (4) weeks of mandatory paid paternity leave, receiving 100% of the base salary, for (male) parents (both birthing and non-birthing)
- You can enjoy the afternoon off on your birthday if it falls on a working day. It’s our way of helping you celebrate!
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice
Ready to apply?
Apply to FeverUp
Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
We’re looking for an energetic, creative, and detail-oriented Project Manager to join our Brand Partnerships team. You’ll be at the heart of delivering unique and exciting campaigns for some of the world’s leading brands, ensuring seamless execution from ideation to delivery. This role is ideal for someone who thrives in a fast-paced environment, has a passion for creativity, and enjoys collaborating with cross-functional teams. If you’re someone who loves variety and the chance to stretch beyond traditional project management, this could be the role for you.
About the Role:
Campaign Delivery:
- Drive different department teams for the development and the end-to-end delivery of our brand partnership projects in the Mexico, both media and event-led, ensuring they are on time, on budget, and exceed client expectations.
- Coordinate with internal teams across sales, creative strategy, marketing, design, landings, and our Fever Originals events team, to collaborate on campaign delivery, communicating to the team any and all priorities, deadlines, developments, and decisions made.
Client Services:
- Lead the day-to-day communication with a client throughout the lifetime of a project, delivering outstanding client services and always looking to upsell beyond the current agreement.
Creative Strategy:
- Collaborate with sales and creative strategists to develop innovative campaign ideas and proposals, getting involved with proposal brainstorms and ideation.
- Where needed, support with creating engaging proposal slides and detailed media plans, translating ideas into packages of tangible deliverables that align with the client’s objectives, and time and budget restraints.
- Source and scout potential suppliers.
Production:
- Lead and get involved with branded shoots both locally and nationally.
- Feature in video content as on-screen talent when required.
Reporting and Analysis:
- Conduct regular and thorough reporting and analysis of campaign work, translating data into insightful and constructive stories.
- Find and implement solutions when results need improving.
Market Knowledge:
- Continuously update and maintain understanding and knowledge of the media and events market in which clients operate.
- Build competitor reviews and develop our tools and processes to ensure we stay relevant and competitive.
Team Collaboration:
- Actively participate in regular team meetings and brainstorms.
- Provide guidance and support to junior team members as needed.
About You:
- 3-5+ years of experience in a relevant role, ideally within a media owner or creative/digital/events agency in Project/Account Management or Production.
- Proven track record of delivering exceptional client servicing, with the ability to build and maintain strong client relationships.
- Expertise in crafting visually appealing, client-facing decks that effectively communicate ideas and strategies.
- Outstanding strategic and analytical skills, with a talent for transforming data into engaging and actionable insights.
- Deep knowledge of the global media, advertising, and social landscape.
- A genuine passion for branded content and innovative, out-of-the-box ideas.
- Exceptional numeracy, literacy, and communication skills (both oral and written), paired with strong negotiation capabilities.
- Impeccable attention to detail and a commitment to accuracy.
- A proactive, confident self-starter who thrives in new and challenging situations.
- Natural problem-solver with a collaborative and team-oriented approach.
- Comfortable being on camera (beneficial but not essential), with an openness to feature in social media videos.
- Fluency in English is essential.
- Basic videography skills (beneficial but not essential), particularly using iPhone, are an advantage.
Benefits & Perks:
- Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
- Opportunity to have a real impact in a high-growth global category leader
- 40% discount on all Fever events and experiences
- Work in the heart of the city, with possible travel across our markets
- Responsibility from day one and professional and personal growth
- Great work environment with a fun, international team of talented people to work with!
- Health insurance
- Fondo de Ahorro
- Gympass membership
- 20 days annual leave
#LI-Hybrid #LI-CM1 #LI-Fulltime
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
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Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
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See yourself at Twilio
Join the team as our next fully remote Payroll Analyst II in Mexico!
About the job
Twilio is looking for a talented and results driven person who is passionate about US Payroll and who lives the Twilio Magic.
They also have outstanding communication skills, both written and verbal, and the ability to advocate for a position while maintaining a collaborative, and open-minded approach. Someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, has zealous attention to detail, good judgment, and is dedicated to providing excellent customer service.
Responsibilities
In this role, you’ll:
- Support multi-state US biweekly payroll processing using Workday.
- Serve as back up support for Americas payroll processing.
- Knowledge of federal, state and local legislation related to payroll and garnishments.
- Follow standard processes and controls to ensure continuous compliance.
- Effectively collaborate with the other US Payroll team members to complete biweekly audits ensuring all transactions are processed and reported timely and accurately.
- Monitor the report of inactive employees on a daily basis to process off cycles as necessary, ensuring compliance with state final pay requirements.
- Maintain relationships with key stakeholders and provide support and input when required.
- Deliver excellent employee experience in relation to ServiceNow queries within established SLAs.
- Understand employment tax requirements relating to compensation and benefits.
- Help maintain documentation of all payroll SOPs ensuring consistent and accurate processes.
- Assist with annual preparation of W2s.
- Adhere to all legal and internal deadlines.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 3+ years of experience processing payroll for the US.
- Previous Workday Payroll processing experience.
- Knowledge of payroll processes, statutory laws, and Fair Labor Standards Act.
- Discipline and ability to meet tight deadlines, and prioritize competing workloads.
- Very strong analytical and problem-solving skills while keeping customer experience top of mind.
- Strong verbal and written communication skills in English (Advanced or Bilingual).
Desired:
- CPP or FPC Certification preferred.
- Experience processing payroll for Canada, Mexico or Colombia is a plus.
- Previous Equity Processing experience preferred.
Location
This role will be remote, and based in Mexico City.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Ready to apply?
Apply to Twilio
We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.
MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations.
We are looking to speak to candidates who are based in Mexico City for our hybrid working model.
As an ideal candidate, you will have:
- Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software
- Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
- Experience designing with scalable and highly available distributed systems in the cloud and on-prem
- Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
- Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
- Ability to strategize with sales teams and provide recommendations on how to drive a multi-threaded account strategy, aligning other MongoDB and ecosystem resources to move towards a mutually beneficial account plan
- The ability to travel up to 25%
- A Bachelor’s degree or equivalent work experience
You may also have:
- Experience selling databases and/or deploying applications with any of the major cloud providers
- Experience with database programming and data models
- Experience in data engineering or AI/ML projects
- Experience in transforming legacy systems and platforms into modern, scalable, and efficient technology stacks
- Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
- A MongoDB Certification
- A Cloud Provider Certification
What you do at MongoDB:
In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:
- Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
- Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
- Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
- Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
- Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
- Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members
- Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends
What you will learn:
MongoDB Product Suite Mastery:
- Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
- Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
- Relational Migrator: Learn to migrate from relational databases seamlessly
Market-Relevant Technologies:
- Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
- Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes
Modern Architecture Design:
- Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
- Cutting Edge RAG and AI Architectures: Help customers on their generative AI journeys and working with industry leading partners in the space
Sales Techniques and Soft Skills:
- Effective Communication: Master presentations, demonstrations, and whiteboarding
- Client Interaction: Develop strategies for discovery and objection handling
Industry Insights:
- Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 1273399627
Ready to apply?
Apply to MongoDB
We are looking for passionate technologists to join our Solution Consulting organization, to support our Customer Organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.
In this role, you are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, consultants, software architects, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations.
You'll work closely with our Customer Success Managers and Relationship Account Managers to help customers solve business problems by leveraging our solutions. You'll become the trusted advisor to a wide range of customers from startups to the world's largest enterprise IT organizations.
This role will be based remotely in Mexico City or São Paulo.
As an ideal candidate, you will have:
- 5+ years professional work experience within software development, consulting, Pre-Sales, or related fields.
- 2+ years of Pre-Sales experience with enterprise software
- 2+ years of software development experience, with working knowledge and ability to code with one or more modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#)
- A mind for technology - we’ll teach you all about MongoDB and databases, but our customers and products are inherently technical and you should have an aptitude and curiosity to learn about those concepts
- Experience with or knowledge of scalable and highly available distributed systems
- Excellent presentation and communication skills
- The ability to be adaptive to an ever-changing environment, where you are constantly improving yourself, your team and (y)our processes
- High levels of organization in your workflows - you understand what it means to work with lots of customers and to prioritize and manage your time efficiently
- The ability to travel up to 25%
- A Bachelor’s degree in Computer Science, MIS or similar degree or equivalent work experience
- Requires professional proficiency in both written and verbal English communication
As an ideal candidate, you may also have:
- Experience selling databases and/or deploying applications with any of the major cloud providers
- Experience with database programming and data models
- A MongoDB Certification
What you do at MongoDB
- You confidently articulate the business value of MongoDB solutions
- You partner with our Customer Organization to help ensure success in accounts ranging from small startups to large enterprises
- You align to support remote/onsite sales with activities such as technical discovery, demos, presentation, sizing, and documentation of technical decision criteria; working across a number of opportunities in parallel
- You implement and maintain technology toolkits to drive compelling demonstrations and POCs
- You advise customers on architectures, patterns, and strategies for making the best use of MongoDB
- You assess and diagnose issue within a customer environment to provide recommendations about MongoDB best practices
- You translate technical concepts and patterns into business benefits
- You will have the opportunity to help drive demand through participation in both industry-known trade-shows as well as account-based marketing events
- You demonstrate resilience and sound judgment in dealing with business challenges
- You have an ability to drive customer demand within a sales territory, by being self-motivated, proactive and understanding the importance of a strong sense of urgency
- You have situational awareness and react appropriately in group settings
What you will learn
- The rapidly expanding MongoDB product suite, including:
- Core database server
- Atlas (fully managed cloud database service)
- Atlas Data Lake
- Atlas Full-Text Search
- Realm
- Charts
- Other Tools and connectors - Ops/Cloud Manager, Compass, Connector for BI, Connector for Spark
- Market-relevant, complementary technologies e.g. Apache Kafka, Kubernetes
- Modern and popular architecture design patterns, methodologies and concerns e.g. microservices, event-driven architectures, DevOps, cloud, security
- Sales techniques and related soft skills - presentations, demonstrations, whiteboarding, discovery, objection handling
- Exposure to a wide variety of market verticals and broad spectrum of interesting use cases
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 1273424762
Ready to apply?
Apply to MongoDB
Headquartered in New York, MongoDB’s mission is to empower innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform was built to power the next generation of applications, and MongoDB is the most widely available, globally distributed database on the market. With integrated capabilities for operational data, search, real-time analytics, and AI-powered data retrieval, MongoDB helps organizations everywhere move faster, innovate more efficiently, and simplify complex architectures. Millions of developers and more than 50,000 customers across almost every industry—including 75% of the Fortune 100—rely on MongoDB for their most important application.
At MongoDB, our Account Development team works closely with our partners in both Sales and Marketing to build fanatical customer enthusiasm around MongoDB. ADR reps are responsible for identifying and qualifying new opportunities for our sales organization.
We view our Account Development program as the best way to turbocharge a long and successful career in sales and view our Account Development Representatives (ADRs) as the next wave of Account Executives at MongoDB.
The Opportunity
Being an ADR is often a first step to jump-starting a career in sales. At MongoDB, we have a culture that celebrates diversity, fosters growth and enablement, and ensures that we provide our ADRs with the tools and the confidence that they need to grow their careers. We invest heavily in the training and development of our team. You will always have the support from our sales enablement org and managers that will maintain 1:1 coaching throughout your career here.
Our ADRs gain an understanding of our product, community, who we sell to, why they care, and what makes us relevant. They learn how to generate a pipeline quickly and effectively as well as how to achieve a good discovery and qualification. The team is a crucial resource for sales teams across MongoDB to get great talent from. This helps us scale our teams, as well as ensure that we have a culture of meritocracy.
This role is a hybrid working model in our Mexico City office long-term.
Day to Day
- Identify high-potential businesses that would be a good fit to work with MongoDB across your region
- Work with the Sales team to develop and lead inbound and outbound campaigns from idea-generation through to qualified call
- Develop strong sales and product knowledge
- Interact with IT and business decision makers via telephone and email
- Update lead and prospect activity in Salesforce to ensure effective lead management
- Set qualified introductory meetings for the Sales team
- Nurture early phase opportunities for future pipeline potential
- Exceed monthly and quarterly opportunity quota
- Build strong relationships with our marketing team and Account Executives, where we pull together to maximize the win for our business
- Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success
What You Will Bring to the Table
- A self-starter with a track record of hitting and exceeding goals
- Outstanding communication skills in Spanish (native level) and English (fluent)
- Time management skills and ability to work either independently or through coaching
- Desire to work in a fast-paced and high growth environment
- Time management skills and ability to work either independently or through coaching
- Desire to work in a fast-paced and high growth environment
- Passionate about cutting-edge technology with the aptitude to learn new and exciting IT software products, as well as, understand business critical solutions quickly
Things We Love
- Strong and progressive academic background
- Familiarity with database, web server, and open source technology
- Working experience with Salesforce.com
Why You Should Apply
- Great Earning Potential
- Welcoming and inclusive workplace Meet MongoDB’s Employee Affinity Groups!
- Continuous career development
- Sales training in MEDDIC and Command of the Message
- Benefits include:
- Sales Bootcamp
- Internal mentor and buddy program cross-departmentally
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
REQ ID: 425664
Ready to apply?
Apply to MongoDB
About The Sales Team
MongoDB is always developing and innovating — not only in our technology, but also in our sales go-to-market strategy. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful and close deals, but we want your feedback and input on how we can continue to “Think Big and Go Far.” As a crucial part of the Sales team at MongoDB, you will have access to a lucrative market and learn how to sell from some of the most successful sales leaders in the software industry.
The Role
As an Enterprise Account Executive, Acquisition you will play a pivotal role in driving the growth and success of MongoDB. You will be responsible for identifying and pursuing new business opportunities, cultivating relationships with key stakeholders, and ensuring the successful adoption of our solutions.
We are looking to speak to candidates who are based in Mexico City for our hybrid working model.
What You’ll Be Doing
Prospect into CTOs, Engineering/IT leaders, and technical end usersIdentify net-new customers through outbound prospecting Manage the full sales cycle for all MongoDB Products & ServicesDevelop and execute a strategic territory plan to achieve revenue targetsBuild a sales pipeline in Salesforce and Clari while maximizing prospecting tools such as Sales Navigator, ZoomInfo, Sendoso, and OutreachCollaborate with the sales ecosystem to drive sales initiatives and partnerships
What You’ll Bring To The Role
3+ years of full-cycle sales experience, with an emphasis on closing new customersDemonstrated success with cold calling and creative pipeline generation strategiesA proven track record of overachievement and hitting sales targetsAbility to articulate the business value of complex enterprise technologyFluent in English
Things We Love
Passionate about growing your career in the largest market in software (database)Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)Familiarity with databases, develops and open source technology a plus
About MongoDB
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 424444
Ready to apply?
Apply to MongoDB
We are looking for an experienced and driven leader, with great energy, passion and initiative to manage a highly motivated Pre-Sales Solutions Architecture team.
MongoDB Pre-Sales Solution Architects partner with the rest of the go to market team to help our customers craft and build solutions to address their business needs. Our team is made up of top-tier software architects, entrepreneurs, and developers who take direct responsibility for customer success. As an integral component of the sales team, they help shoulder the responsibility of generating revenue, by strategically interfacing with the customer and becoming the trusted advisor.
As a leader in Pre-Sales Solutions Architecture, you will cultivate a stellar team. You will partner closely with our sales counterparts to define, improve and execute our sales initiatives in the enterprise market. You will be integral to driving the business forward, by developing both our pre-sales and sales practices and by bringing the voice of experience.
We are looking to speak to candidates who are based in Mexico City for our hybrid working model.
Candidate Profile
- 4+ years of pre-sales experience, with strong commercial skills
- 3+ years Management experience, ideally in pre-sales, distributed team management preferred
- Results oriented, with a track record of overachievement (Circle of Excellence, Leader of the Year, etc.)
- Driven – you possess a strong desire to be successful
- Focused – you are skilled in managing time and resources and have a sound approach to technically qualifying opportunities
- Intelligent – you possess an aptitude to learn quickly and establish credibility
- Excellent presentation and interpersonal skills
- Database industry background a plus
- Software development background a plus
- Experience across the LATAM market, beyond Mexico a plus
- The ability to travel up to 30%
- A Bachelor’s degree or equivalent work experience
Position Expectations
- Recruit, retain, and develop top pre-sales talent across multiple countries
- Partner with our sales teams to help ensure success in accounts ranging from mid-to-large enterprises
- Work closely with the Professional Services team to achieve customer happiness and with Marketing to conduct seminars, trade shows and other marketing related events
- Foster strong and effective relationships with customers, resulting in growth opportunities
- Coach the team to exceed monthly, quarterly and annual bookings objectives
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req. ID: 1273392059
Ready to apply?
Apply to MongoDB
We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.
MongoDB Pre-Sales Solution Architects in the Scaled Growth organization are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives and Field Solutions Architecture team helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of enterprise organizations across the Americas.
This role can be based remotely in São Paulo or Mexico City.
As an ideal candidate, you will have:
- 5 to 8 years of related industry experience, ideally 2 years of experience in a customer facing role
- Minimum of 2 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
- Experience implementing scalable and highly available distributed systems in the cloud and on-prem
- Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
- Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
- Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle
- A Bachelor’s degree or equivalent work experience
- Requires professional proficiency in both written and verbal English communication
You may also have:
- Experience developing, deploying, or supporting applications with any of the major cloud providers
- Experience working in a technical pre-sales capacity
- Experience with database programming and data models
- Experience in data engineering or AI/ML projects
- Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
- A MongoDB Certification
- A Cloud Provider Certification
What you do at MongoDB:
In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:
- Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
- Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
- Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
- Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
- Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
- Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members
- Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends
What you will learn:
MongoDB Product Suite Mastery:
- Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
- Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
- Relational Migrator: Learn to migrate from relational databases seamlessly
Market-Relevant Technologies:
- Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
- Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes
Modern Architecture Design:
- Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
- Cutting Edge RAG and AI Architectures: Help customers on their generative AI journey and working with industry leading partners in the space
Sales Techniques and Soft Skills:
- Effective Communication: Master presentations, demonstrations, and whiteboarding
- Client Interaction: Develop strategies for discovery and objection handling
Industry Insights:
-
Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
REQ ID: 426174
Ready to apply?
Apply to MongoDB
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
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See yourself at Twilio
Join the team as Twilio’s next Billing Operations Analyst.
About the job
This position is needed to be part of the Billing Operations team.
Twilio is looking for a talented and results driven person who is passionate about work, savvy about billing and pricing from the business view and who lives the Twilio Magic.
They also have:
Outstanding communication skills, both written and verbal, and ability to advocate for a position while maintaining a collaborative, and open-minded approach. You should be someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, with zealous attention to detail, good judgment, and is dedicated to providing excellent customer service.
Responsibilities
In this role, you’ll:
- Maintaining Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system, Gather and format large raw data sets to assist with customer billing reporting and queries.
- Participating in month end close, including: Managing and tracking recurring billing and managing approvals, tracking and application of customer credits. Analysis of revenue related balance sheet accounts, Ad hoc customer financial reporting.
- Assisting and participating in the development and implementation of financial controls and process surrounding revenue and invoicing, Onboard customers to Twilio’s internal billing system and Financial ERP system.
- Participating in external and internal audits, as requested.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 1-3 years experience in an Operations role.
- Strong experience in the area of Billings / Revenue / Order to Cash.
- Demonstrated problem-solving, strong interpersonal and communication skills.
- Solid experience working with large volume transactions with strong attention to detail.
- Experience working with Oracle, Zuora and Salesforce is advantageous
- Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS.
- Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience.
- Excellent written and verbal communication skills in English.
- Periodic weekend work will also be required for this role.
Desired:
- While not essential, proficiency in the Portuguese language is advantageous.
Location
This role will be remote based in Mexico City, Mexico.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Ready to apply?
Apply to Twilio
SS&A Analyst LATAM
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About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
Part of Commercial Strategy organization, the LATAM Market Analyst focuses on providing analytics and strategic support their region (Latin America) & brands leads providing proactive business insights. The Market Analyst will be responsible to assist in crafting compelling sell-in stories, ensure SharkNinja is set to meet account benchmarks, and serve as the expert on SharkNinja’s performance, market trends, and competitors’ performance for assigned regions. This is an excellent position for a highly motivated, independent and confident analyst who likes to work in a fast-paced and data driven atmosphere.
Responsibilities:
- Identify actionable reporting that assists in driving winning at each subcategory
- Generate and present actionable insights on pricing, promotional impacts, rankings, competitive landscape, and market needs to develop comprehensive strategies
- Participate in delivery of daily, weekly, monthly deliverables reporting on the health of the business
- Identify category gaps/opportunities, craft sales stories with strategic recommendations that differentiate SharkNinja from competitors, helping to increase distribution, space, and displays
Core Skills:
- Build partnerships, both internal and external facing, with customer service mindset
- Ability to create objective analytics
- Ability to create data visualizations to highlight insights to a variety of cross-functional partners
- Innate curiosity and desire to find creative solutions
- Act as the voice of the market and category
Education and Experience:
- Relevant work (internship or similar) experience within consumer package goods data analysis
- Bachelor’s Degree or equivalent experience
- Local to Mexico City
- Fluent in English & Spanish (ideally knowledgeable of Portuguese)
- Demonstrated ability to present and collaborate on critical challenges to internal and external partners
- Demonstrated ability to multi-task and detail oriented, ensuring deadlines are met
- Ability to handle multiple projects in a fast-paced work environment
- Effective communication and interpersonal skills
- Advanced Microsoft Excel / Office skills
- Willingness to travel, 10% of time
The Category Analyst is a hybrid (3days in office)
Español:
Como parte de la organización de Estrategia comercial, el/la Analista de Mercado LATAM se enfoca en brindar soporte analítico y estratégico a los líderes de región y de las marcas, proporcionando proactivamente perspectivas al negocio. El/la Analista de Mercado será responsable de apoyar en la creación de narrativas que apoyen al equipo de ventas, asegurar que la marca esté cumpliendo con los objetivos de las cuentas y actuar como experto/a en el desempeño del negocio de SharkNinja, al igual que las tendencias del mercado y el desempeño de la competencia para las regiones asignadas.
Esta es una excelente posición para un(a) analista altamente motivado/a, independiente y seguro/a de sí mismo/a, que disfrute trabajar en un entorno dinámico, ágil y orientado a crecimiento.
Responsabilidades:
- Identificar reportes accionables que ayuden a impulsar el éxito en cada subcategoría
- Generar y presentar perspectivas accionables sobre precios, impacto promocional, ranking en el mercado, panorama competitivo y necesidades del mercado para desarrollar estrategias integrales
- Participar en la entrega de reportes diarios, semanales y mensuales sobre la salud del negocio
- Identificar brechas y oportunidades de la categoría; desarrollar recomendaciones y estrategias comerciales que diferencien a SharkNinja de la competencia, ayudando a incrementar distribución, espacio y exhibiciones.
Habilidades clave:
- Construir relaciones interpersonales, tanto internas como externas, con una mentalidad orientada al servicio al cliente
- Capacidad para desarrollar análisis de datos
- Capacidad para crear visualizaciones de datos que destaquen perspectivas para diversos equipos dentro de la organización
- Curiosidad innata y deseo de encontrar soluciones creativas
- Actuar como la voz del mercado y de la categoría
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Educación y experiencia:
- Experiencia laboral relevante (prácticas profesionales o similar) en análisis de datos de productos de consumo
- Licenciatura o experiencia equivalente
- Residencia en Ciudad de México
- Fluidez en inglés y español (idealmente con conocimientos de portugués)
- Capacidad demostrada para presentar y colaborar con otros equipos en proyectos críticos
- Capacidad demostrada para realizar múltiples tareas y con enfoque al detalle, asegurando el cumplimiento dentro de los tiempos establecidos
- Habilidad para manejar múltiples proyectos en un entorno de trabajo dinámico
- Habilidades efectivas de comunicación interpersonales
- Conocimientos avanzados de Microsoft Excel / Office
- Disponibilidad para viajar, aproximadamente 10% del tiempo
El puesto de Analista de Categoría es híbrido (3 días en oficina).
Our Culture
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice
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For candidates based in all regions, please refer to this Candidate Privacy Notice.
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For candidates based in China, please refer to this Candidate Privacy Notice.
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For candidates based in Vietnam, please refer to this Candidate Privacy Notice.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com
Ready to apply?
Apply to SharkNinja