Linqia is the leader in the influencer marketing industry. We’re a growing tech start-up, having experienced 100% year-over-year growth and break-even. At Linqia, we partner with the world’s largest brands including Danone, AB InBev, Kimberly-Clark, Unilever, and Walmart to build compelling and effective influencer marketing campaigns. Our AI-driven platform and team of experts are leading the transformation of influencer marketing.

We value intelligence, recognize talent and have instilled a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer first attitude that adds true value to everything we touch. Our team members are smart, hard-working, have integrity and love to have fun as we play to win.

SOFTWARE AND INFRASTRUCTURE DEVOPS ENGINEER

Experience level  3+ YoE supporting production saas in AWS 

Location Anywhere in LATAM preferably in Colombia

Employment type Full‑time contract

ABOUT THE ROLE

Build out  a cloud‑native team that owns the entire software delivery life cycle on Amazon Web Services. You will combine deep Kubernetes expertise with Python and shell scripting to automate, monitor, and continuously improve the Linqia platform while driving FinOps practices to keep our cloud footprint efficient. Work in a GitOps culture where every change is delivered through pull requests and rolled out by automated pipelines.

WHAT YOU WILL DO

• Design, maintain, and evolve our AWS account structure, VPC networking, IAM policies, security boundaries, and cost‑management controls using Terraform and the AWS console
• Maintain secure networking layers with AWS load balancers, ingress controllers, service‑mesh policies, network policies, and zero‑trust principles
• Operate and harden production‑grade Kubernetes clusters on AWS EKS, including upgrades, service mesh, policy management, and multi‑cluster architectures driven by Argo CD
• Build reusable infrastructure‑as‑code modules with Terraform that provision cloud resources in minutes while enforcing tagging standards and least‑privilege access
• Create self‑service CI/CD pipelines in Jenkins and GitHub Actions for fast, safe releases with automated testing and promotion across environments
• Deliver real‑time observability with Datadog, Prometheus, Grafana, CloudWatch, and OpenTelemetry, and use these tools to assist in solving production bugs and issues
• Administer and maintain purpose-built Linux VMs via configuration management tools like Puppet, Ansible, or Chef
• Deploy, scale, and maintain databases on AWS (Aurora, PostgreSQL, MySQL, OpenSearch, etc.), maintaining high database performance/uptime, optimizing tables and datasets, and ensuring disaster recovery protocols are in place.  
• Support developers by maintaining Podman‑based local dev boxes and Kubernetes staging environments that mirror production, ensuring smooth hand‑off from local code to cloud‑native deployments
• Implement FinOps practices: track and forecast AWS spend, enforce cost‑allocation tagging, identify rightsizing opportunities, manage Savings Plans or Reserved Instances, and build cost‑optimisation dashboards for engineering and finance stakeholders
• Write automation utilities and command‑line tools in Python and craft shell scripts that glue components and workflows together
• Champion reliability through incident reviews, capacity planning, game days, chaos testing, and service‑level objective tracking
• Collaborate in Agile rituals, plan sprints, refine backlog tickets, and pair with peers to spread DevOps and FinOps best practices

WHAT YOU BRING

• Bachelor degree in Computer Science or equivalent practical experience
• three plus years working with cloud infrastructure or platform engineering focused on AWS
• Deep hands‑on experience with Kubernetes, preferably EKS, covering upgrades, networking, storage, RBAC, and custom resources
• Proficiency in Python and Bash or Zsh scripting
• Strong understanding of core AWS services EC2, VPC, IAM, ALB, S3, RDS, CloudFormation, and CloudWatch
• Demonstrated experience applying FinOps principles: cost monitoring, forecasting, and optimisation on AWS
• Solid experience with Docker and container runtimes, with emphasis on Podman for local development environments
• Hands‑on practice with configuration‑management tools such as Ansible or Puppet and infrastructure‑as‑code with Terraform
• Proven use of Datadog for metrics, logs, and APM, plus familiarity with Prometheus and Grafana dashboards
• Comfortable with Git‑based workflows, feature branching, and pull‑request reviews
• Strong SQL skills and a deep understanding of relational database internals
• Competent in Linux administration, process troubleshooting, and performance tuning
• Practical knowledge of TCP/IP, HTTP, TLS, DNS, and common networking tools
• Clear communication skills and an ability to translate complex technical topics to diverse audiences
• Familiarity with Scrum or Kanban and a continuous‑improvement mindset

EXTRA CREDIT

• AWS certifications such as Solutions Architect, DevOps Engineer, or FinOps Practitioner
• Experience with AWS security tooling GuardDuty, Security Hub, IAM Access Analyzer, and KMS
• Building data pipelines with Apache Spark, Flink, or similar frameworks
• Implementing event‑driven architectures with Kafka Streams or KSQL
• Applying SRE practices such as error budgets and service‑level dashboards
• Exposure to machine‑learning workflows, ModelOps, or MLOps in production

_{This position description is intended to describe the duties most frequently performed by an individual in this position. Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.}

_{Headhunters and recruitment agencies may not submit resumes or candidates through this Web site or directly to employees. Linqia does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.}

Location: Medellín Colombia (Hybrid)

So, what’s the role all about? 

 The Lead Software Engineer designs, develops, tests and maintains the NICE CXone software platform. Key responsibilities include all tiers of the NICE CXone technology, including (but not limited to) design and development of NICE CXone products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. 

About the team:  

The CX Outbound Engagement Voice Team designs, operates, and evolves the high-scale voice infrastructure behind NiCE outbound engagement. 

Our mission is to power billions of outbound customer calls each year with exceptional reliability and compliance. Leveraging a cloud-native architecture, the team manages high-volume voice delivery through a diverse network of carriers, supporting thousands of concurrent connections and peak call rates that ensure optimal performance. 

Beyond core delivery, the team focuses on integration and innovation — building seamless connections with platforms like cxOne ACD and Cognigy to enable intelligent agent workflows, proactive engagement, and real-time conversational AI. 

How will you make an impact?  

• Work as a member of an agile team to enhance and improve software. 

• Design and present projects to improve current process and overall platform. 

• Code and test projects. 

• Create automation to ensure quality. 

• Deliver high quality, sustainable, maintainable code. 

• Manage time effectively working on one or more concurrent projects. 

• Attend meetings and training as required. 

• Works with system analysts and product management for the successful completion of a project. 

• Lead team and mentors other developers as needed. 

• Provide critical technical capabilities to the team and evangelizes those skills to others. 

• Function as a Technical or Team Lead as needed. 

• Follow established department procedures, policies, and processes. 

• Strengthen engineering practices around observability, documentation, secure coding, and incident response. 

• Use AI-assisted engineering tools responsibly to accelerate delivery, improve documentation, and raise code quality through spec-driven and review-driven workflows. 

Have you got what it takes?  

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required. 

• At least 5+ years’ experience in software development 

• Well established technical problem-solving skills.
• Object-Oriented Programming (OOP)

• 5+ years’ Experience with Java 11+ & SprintBoot or/and .Net
  

• Experience building and maintaining AWS based microservices 

• Excellent communication skills 

• Excellent decision-making skills Working knowledge of unit testing 

• Working knowledge of common design patterns 

• Working knowledge of object-oriented software design 

• Reliable Team Player 

• Desire to work in a fast-paced environment 

• Architect and design solutions that align with technical and business goals. 

• Provide technical leadership to guide the development team in implementing best practices and innovative solutions. 

• Demonstrate ownership by taking responsibility for critical systems and delivering high-quality results. 

• Ensure accountability by meeting deadlines and adhering to project milestones. 

• Mentor team members, fostering growth and enhancing their technical and professional skills. 

• Proactively identify and resolve issues, ensuring the stability and efficiency of systems. 

• Collaborate with stakeholders to gather requirements and ensure project alignment with business objectives. 

• Drive technical improvements by advocating for and implementing process enhancements. 

• Promote a culture of quality, ensuring code reviews, testing, and documentation standards are maintained. 

• Stay updated on industry trends and incorporate modern tools and technologies where appropriate. 

• Coordinate with cross-functional teams to ensure smooth delivery of projects and features. 

• Manage and prioritize tasks effectively to balance team workload and project demands. 

• Comfort using AI coding assistants such as Claude Code and GitHub Copilot with sound engineering judgment, clear specs, strong review practices, and appropriate human accountability. 

 Bonus Experience: 

• Experience with AWS Infrastructure (EC2, ECS, ALBs, etc) 

• Experience maintaining, and working with, AWS Resources (IAM, CloudWatch, etc) 

• Experience with containerized systems and orchestration platforms such as Docker and Kubernetes. 

• Experience with service caching, discovery, secrets management, or distributed system tooling such as Redis, Consul, Vault, or Hazelcast. 

• Experience working with relational databases such as MySQL, PostgreSQL, Oracle, or SQL Server. 

• Experience with Rest/Web Sockets/GRPC 

• Experience with Jira and Confluence 

• Experience with automation/testing tools and frameworks 

• Experience with observability and operational tooling such as Prometheus, Grafana, Otel, Logback, or Logstash. 

• Experience with/knowledge of agile development processes 

• Experience(s) as a technical or team lead or equivalent experience 

• Experience with telecommunications, telephony, media services, SIP, RTP, or ACD-related platforms. 

• Experience with CCAAS 

• Experience working in a CI/CD Environment 

• Experience creating and maintaining pipelines in Jenkins 

• Experience with GitHub Actions  

What are the technologies we use?  

• Java 11+ (including Java 17 and Java 21). 

• Spring Boot, Tomcat, servlets, REST APIs, and OpenAPI-based service development. 

• Gradle for builds and dependency management. 

• JUnit, Mockito, MockServer, Testcontainers, Awaitility, and JMeter for automated testing and quality engineering. 

• SQL and relational databases including MySQL, PostgreSQL, Oracle, and SQL Server. 

• Docker and Kubernetes for containerized delivery. 

• Consul, Vault, and Hazelcast for service discovery, secrets, and distributed runtime capabilities. 

• Prometheus, Grafana, StatsD, Logback, and Logstash for observability and operations. 

• GitHub, GitHub Actions, and Jenkins for source control and CI/CD. 

• Telephony and media platform technologies including SIP/RTP integrations and media server driven services. 

• VS Code and modern developer tooling. 

• AI-assisted engineering workflows using Claude Code, GitHub Copilot, Superpowers-style planning, spec-driven development, and disciplined code review. 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Benefits at NICE Colombia:  

• Work with the most modern technologies. 

• Clear career path supported by different free learning tools. 

• Obtain certifications to advance your career. 

• Collaborate with global work teams. 

• Participate in local and global activities and events. 

• Enjoy the flexibility of hybrid work, combining the best of both worlds. 

• Engage in exciting competitions and contests. 

• Improve your language skills with English support. 

• Secure a permanent employment contract. 

• Benefit from a company legally constituted in Colombia and receive full social benefits 

Linqia is the leader in the influencer marketing industry. We’re a growing tech start-up, having experienced 100% year-over-year growth and break-even. At Linqia, we partner with the world’s largest brands including Danone, AB InBev, Kimberly-Clark, Unilever, and Walmart to build compelling and effective influencer marketing campaigns. Our AI-driven platform and team of experts are leading the transformation of influencer marketing.

We value intelligence, recognize talent and have instilled a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer first attitude that adds true value to everything we touch. Our team members are smart, hard-working, have integrity and love to have fun as we play to win.

SOFTWARE AND INFRASTRUCTURE DEVOPS ENGINEER

Experience level  3+ YoE supporting production saas in AWS 

Location Anywhere in LATAM preferably in Colombia

Employment type Full‑time contract

ABOUT THE ROLE

Build out  a cloud‑native team that owns the entire software delivery life cycle on Amazon Web Services. You will combine deep Kubernetes expertise with Python and shell scripting to automate, monitor, and continuously improve the Linqia platform while driving FinOps practices to keep our cloud footprint efficient. Work in a GitOps culture where every change is delivered through pull requests and rolled out by automated pipelines.

WHAT YOU WILL DO

• Design, maintain, and evolve our AWS account structure, VPC networking, IAM policies, security boundaries, and cost‑management controls using Terraform and the AWS console
• Maintain secure networking layers with AWS load balancers, ingress controllers, service‑mesh policies, network policies, and zero‑trust principles
• Operate and harden production‑grade Kubernetes clusters on AWS EKS, including upgrades, service mesh, policy management, and multi‑cluster architectures driven by Argo CD
• Build reusable infrastructure‑as‑code modules with Terraform that provision cloud resources in minutes while enforcing tagging standards and least‑privilege access
• Create self‑service CI/CD pipelines in Jenkins and GitHub Actions for fast, safe releases with automated testing and promotion across environments
• Deliver real‑time observability with Datadog, Prometheus, Grafana, CloudWatch, and OpenTelemetry, and use these tools to assist in solving production bugs and issues
• Administer and maintain purpose-built Linux VMs via configuration management tools like Puppet, Ansible, or Chef
• Deploy, scale, and maintain databases on AWS (Aurora, PostgreSQL, MySQL, OpenSearch, etc.), maintaining high database performance/uptime, optimizing tables and datasets, and ensuring disaster recovery protocols are in place.  
• Support developers by maintaining Podman‑based local dev boxes and Kubernetes staging environments that mirror production, ensuring smooth hand‑off from local code to cloud‑native deployments
• Implement FinOps practices: track and forecast AWS spend, enforce cost‑allocation tagging, identify rightsizing opportunities, manage Savings Plans or Reserved Instances, and build cost‑optimisation dashboards for engineering and finance stakeholders
• Write automation utilities and command‑line tools in Python and craft shell scripts that glue components and workflows together
• Champion reliability through incident reviews, capacity planning, game days, chaos testing, and service‑level objective tracking
• Collaborate in Agile rituals, plan sprints, refine backlog tickets, and pair with peers to spread DevOps and FinOps best practices

WHAT YOU BRING

• Bachelor degree in Computer Science or equivalent practical experience
• three plus years working with cloud infrastructure or platform engineering focused on AWS
• Deep hands‑on experience with Kubernetes, preferably EKS, covering upgrades, networking, storage, RBAC, and custom resources
• Proficiency in Python and Bash or Zsh scripting
• Strong understanding of core AWS services EC2, VPC, IAM, ALB, S3, RDS, CloudFormation, and CloudWatch
• Demonstrated experience applying FinOps principles: cost monitoring, forecasting, and optimisation on AWS
• Solid experience with Docker and container runtimes, with emphasis on Podman for local development environments
• Hands‑on practice with configuration‑management tools such as Ansible or Puppet and infrastructure‑as‑code with Terraform
• Proven use of Datadog for metrics, logs, and APM, plus familiarity with Prometheus and Grafana dashboards
• Comfortable with Git‑based workflows, feature branching, and pull‑request reviews
• Strong SQL skills and a deep understanding of relational database internals
• Competent in Linux administration, process troubleshooting, and performance tuning
• Practical knowledge of TCP/IP, HTTP, TLS, DNS, and common networking tools
• Clear communication skills and an ability to translate complex technical topics to diverse audiences
• Familiarity with Scrum or Kanban and a continuous‑improvement mindset

EXTRA CREDIT

• AWS certifications such as Solutions Architect, DevOps Engineer, or FinOps Practitioner
• Experience with AWS security tooling GuardDuty, Security Hub, IAM Access Analyzer, and KMS
• Building data pipelines with Apache Spark, Flink, or similar frameworks
• Implementing event‑driven architectures with Kafka Streams or KSQL
• Applying SRE practices such as error budgets and service‑level dashboards
• Exposure to machine‑learning workflows, ModelOps, or MLOps in production

_{This position description is intended to describe the duties most frequently performed by an individual in this position. Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.}

_{Headhunters and recruitment agencies may not submit resumes or candidates through this Web site or directly to employees. Linqia does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.}