About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As a Lead Technical Support Engineer, you will play a key role in delivering reliable and high-quality customer experiences with Parloa’s conversational AI platform. Acting as a bridge between customers and internal teams, you’ll troubleshoot complex issues, guide users, and ensure they unlock the full value of our product.

This is your opportunity to combine technical depth with customer impact—solving real problems, improving how support operates at scale, and shaping the overall customer experience through insights from the field.

Areas of ownership:

• Technical Support & Troubleshooting: Own and resolve customer issues end-to-end, ensuring timely, high-quality responses and sustainable solutions.
• Escalation Management: Act as an escalation point for complex technical challenges, working closely with Product and Engineering to drive resolution.
• Customer Enablement: Guide and educate customers on the effective use of the platform to help them unlock its full potential.
• Process & Quality Improvement: Contribute to improving support processes, documentation, and best practices to enhance efficiency and consistency.
• Knowledge Management: Create and maintain runbooks, troubleshooting guides, and internal resources to scale team knowledge.
• Customer Feedback Loop: Capture and translate customer insights into actionable feedback for Product and Engineering.

Who you are:

• 5–8 years of experience in a customer-facing technical support role, ideally within SaaS or enterprise technology environments
• Strong troubleshooting skills, with the ability to analyze issues and communicate solutions clearly to both technical and non-technical audiences
• Experience working with APIs, logs, and debugging tools
• Structured, data-informed approach to problem solving, using metrics to prioritize and improve outcomes
• Ability to thrive in fast-paced, evolving environments with a high degree of ownership and adaptability
• Strong collaboration skills and experience working cross-functionally with Product, Engineering, and Customer teams
• Experience coaching or mentoring others, contributing to team development

Our recruiting process

Talent Acquisition → Hiring Manager → Technical Interview → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As a Technical Support Engineer, you will play a key role in delivering reliable and high-quality customer experiences with Parloa’s conversational AI platform. Acting as a bridge between customers and internal teams, you’ll troubleshoot issues, guide users, and help ensure they get the most out of the product.

This is your opportunity to build strong technical expertise while making a direct impact, solving real customer problems, improving support processes, and growing into a trusted product expert.

Areas of ownership:

• Technical Support & Issue Resolution: Analyze and resolve customer issues, ensuring timely responses and clear, solution-oriented communication.
• Customer Enablement: Support customers in understanding and effectively using the platform, helping them unlock its full potential.
• Cross-functional Collaboration: Work closely with Customer Success, Product, Engineering, and external partners to resolve issues and improve the customer experience.
• Escalation & Ownership: Take ownership of technical issues end-to-end, escalating when needed and ensuring resolution is driven forward.
• Process & Documentation: Contribute to improving support processes, documentation, and best practices to enhance team efficiency.
• Customer Feedback Loop: Capture and structure customer feedback, sharing insights with Product and Engineering to inform improvements.

Who you are:

• 2–4 years of experience in a customer-facing technical support or similar role, ideally in a SaaS or technology environment
• Strong troubleshooting skills, with the ability to identify root causes and communicate solutions clearly
• Basic experience working with APIs, logs, and debugging tools
• Excellent communication skills, with the ability to explain technical topics to both technical and non-technical audiences
• Strong collaboration mindset and ability to work effectively across teams
• Ability to adapt quickly in a fast-paced, evolving environment
• Structured and solution-oriented approach to problem-solving

Our recruiting process

Talent Acquisition → Hiring Manager → Technical Interview → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About the Role
Selkirk Sport is expanding our Asia operations and looking for a bilingual Engineering Manager to lead manufacturing execution, quality oversight, and new product introductions across our partner factories in Vietnam and China. We are open to a strong engineer ready to step into management or a senior engineering manager with deep experience. What matters most is the ability to take technically complex projects from concept to full production with precision, ownership, and strong cross-cultural communication.
This role is the engineering and manufacturing backbone of our Asia operation. You will drive production readiness, solve technical issues on-site, collaborate closely with U.S. R&D teams, and ensure our products meet Selkirk’s uncompromising quality standards.

Key Responsibilities:

Project Execution

• Lead the full lifecycle of engineering and manufacturing projects, from initial Tech Pack handoff to pilot builds, validation, and mass production.
• Work closely with factory engineering teams to interpret specifications, resolve open questions, and ensure accurate execution.
• Manage day-to-day coordination with U.S. engineering, product, and supply chain teams to keep timelines and deliverables on track.

Manufacturing & On-Site Problem Solving

• Spend time at factories during critical builds to monitor processes, troubleshoot production issues, and implement corrective actions.
• Diagnose root causes for defects or process deviations and collaborate with factory engineers to drive improvements.
• Ensure tooling, jigs, materials, and process controls align with Selkirk standards.

Quality Leadership

• Oversee the work of on-site QC inspectors in Vietnam and China, providing direction, training, and standards.
• Review QC reports, verify factory adherence to specifications, and conduct periodic audits.
• Implement US Team policy and refine quality procedures to ensure product consistency and reduce operational risk.

Cross-Border Communication

• Communicate clearly in Mandarin with Taiwanese and Chinese factory leadership, owners, and technical staff.
• Summarize factory updates, risks, and results concisely in English for the U.S. team.
• Serve as the cultural and technical bridge ensuring alignment across continents.

Team Building (Current and Future)

• Provide leadership to existing Asia-based QC personnel.
• Over time, help expand and structure the Asia engineering and quality team as operations grow.
• Cultivate a culture of accountability, ownership, and continuous improvement.

Continuous Improvement

• Identify opportunities to enhance manufacturing processes, efficiency, and product reliability.
• Share insights with U.S. R&D to influence design-for-manufacturing and future product development.
• Recommend factory capability upgrades or process innovations as Selkirk expands into new materials or technologies.

What We're Looking For:
Required:

• An entrepreneurial or intrapreneurial mindset, with strong ownership instincts Mandarin and English fluency
• Strong engineering background (mechanical, manufacturing, industrial, or related field)
• Proven ability to execute engineering/manufacturing projects end-to-end
• Hands-on problem-solving skills and a willingness to be physically present on the factory floor
• Ability to travel frequently across Asia
• Excellent communication skills and comfort operating across cultures and time zones

Preferred

• Experience in composites, sporting goods, consumer hardware, or similar manufacturing environments
• Experience leading engineering or manufacturing teams (for manager-level candidates)
• Familiarity with NPI processes, quality systems, PLM tools, and manufacturing documentation
• Prior experience working with Chinese/Taiwanese-owned factories

WEKA is transforming how organizations build, run, and scale AI and accelerated compute workflows with NeuralMesh™, our intelligent, adaptive mesh storage system. Unlike traditional data infrastructures, which become more fragile as compute environments grow and performance demands increase, NeuralMesh becomes faster, stronger, and more efficient as it scales, providing a flexible, adaptable foundation for enterprise and agentic AI innovation that maximizes GPU utilization, accelerates time to first token, and lowers the cost of innovation.
WEKA is a pre-IPO, growth-stage company backed by world-class venture capital investors and AI infrastructure industry leaders. Our technology, purpose-built for AI, has garnered over 140 patents and is trusted by more than 30% of Fortune 50 enterprises, as well as the world’s leading hyperscalers, neoclouds, and AI innovators. Our team is customer-obsessed and works accountably, boldly, and collaboratively to ensure their success. If we sound like your kind of people, join us!

What's Cool About This Job

WEKA is seeking a driven Regional Sales Manager based in Kuala Lumpur to lead enterprise sales across the ASEAN region. This is a quota-carrying hunter/farmer role focused on building new relationships while expanding existing accounts. The role targets enterprise organizations that require uncompromising speed, simplicity, scalability, and sustainability in how they store, manage, process, and analyze their data. Key verticals include Government, Financial Services, NVIDIA Neoclouds (NCPs), Healthcare and Life Sciences, Telecommunications, Media and Entertainment, Research and Education, Manufacturing, Energy and Utilities, Retail and eCommerce, and Cloud Service Providers.

Responsibilities Include

• Demonstrate a deep understanding of WEKA and the value to our customers
• Develop and execute against a strategic plan to create sales pipeline while acquiring new logos and maintaining positive ongoing relationships with customers
• Accelerate customer adoption through education and engagement
• Work with strategic and VAR partners to cultivate and manage joint selling opportunities
• Collaborate on and improve all aspects of the sales cycle, including product, support, and sales engineering
• Interface at many levels of WEKA senior management

Desired Qualifications

• 5+ years of IT Sales experience
• Fluent in Mandarin required - Malay and English
• Passion and desire to work in a startup culture directly impacting the growth of the company
• Technical acumen as it relates to storage and networking
• Proven track record of effective selling in the ASEAN region across multiple verticals including but not limited to FSI, Government, Neoclouds
• Superb written and verbal communications skills
• Ability to travel as needed for client meetings and industry events.

The WEKA Way:

We are Accountable: We take full ownership, always–even when things don’t go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards.

We are Brave: We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation.

We are Collaborative: True collaboration isn’t only about working together. It’s about lifting one another up to succeed collectively. We are team-oriented and communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and results. And together, we’re unstoppable.

We are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win.

Concerned you don’t meet every qualification? Don’t let it stop you from applying!
Studies have shown that traditionally underrepresented groups may be less likely to apply for jobs if they don’t meet every qualification specified. WEKA is committed to building a diverse, inclusive, and authentic workplace. If you are excited about this position but are concerned your past work experience doesn’t match up perfectly with the job description, we encourage you to apply anyway – you may be just the right candidate for this or other roles at WEKA.

WEKA is an equal-opportunity employer that prohibits discrimination and harassment of any kind. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Senior Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value.

What You’ll Do

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
• Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
• Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.

What You’ll Bring

• 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
• Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
• VMCE certification required (may be completed post-hire within an agreed timeframe).
• Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
• Excellent communication, cross-functional collaboration, and stakeholder management skills.

What You’ll Get 

• 15–21 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical insurance for employees and eligible dependents, including hospital and surgical coverage, outpatient care, and mental health support
• Dental insurance for employees and dependents
• Life and personal accident insurance, including accidental death, disability, critical illness, and terminal illness
• Annual flexible spending allowance for health and wellbeing expenses
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-LW3

The Assistant Manager, Client Growth acts as a strategic consultant, partnering with internal media planning teams to align WPP Media Solutions with client objectives. This role focuses on driving internal adoption of solutions, translating client briefs into actionable strategies, and providing expert guidance on the programmatic ecosystem without managing direct campaign execution.

Strategic Consulting & Solutions Design

• Partner with media planning teams to evaluate client briefs and recommend the most effective media solutions to meet campaign objectives.
• Develop and implement 12-month solution integration plans for designated agencies and clients.
• Identify opportunities for solution adoption, manage a pipeline of upcoming client campaigns, and drive the internal integration of specific Advertising Technology (AdTech) products.
• Act as a subject matter expert for WPP Media Solutions, educating internal teams on programmatic capabilities and ecosystem dynamics.
• Monitor industry trends and analyze competitor offerings to inform solution positioning and strategic recommendations.

Stakeholder Management & Strategy

• Interpret client briefs to design tailored media strategies that align with overarching business goals.
• Ensure internal planning teams receive proactive updates, including product capability documentation, industry updates, and new solution playbooks.
• Manage relationships with internal stakeholders, ensuring alignment across cross-functional teams to design cohesive media campaigns.
• Articulate complex media strategies and present technical data to planning teams and clients in a clear, persuasive manner.

Process & Governance

• Supervise the internal recommendation and approval process to ensure adherence to strategic best practices.
• Monitor strategic delivery workflows to ensure all internal and external Service Level Agreements (SLAs) are met or exceeded.

Skills and Experience

Required Experience

• 1 to 2 years of experience navigating the programmatic advertising ecosystem, possessing a strong theoretical and practical understanding of how platforms like Demand-Side Platforms (DSPs) operate.
• Demonstrated background in media planning, solutions consulting, or client strategy within the AdTech industry.
• Proven track record of advising internal teams or client stakeholders on media strategy and platform capabilities.

Core Competencies

• Strategic Communication: Ability to translate complex data and programmatic concepts into actionable insights for non-technical stakeholders and planning teams.
• Cross-Functional Collaboration: Skilled at coordinating with multiple internal teams (such as trading and analytics) to ensure the proposed media strategies are viable and aligned with client goals.
• Brief Translation: Proficiency in converting high-level client objectives into tactical, platform-specific media recommendations.
• Technological Proficiency: Familiarity with leveraging Artificial Intelligence (AI) tools to enhance strategy development, optimize planning workflows, and automate routine tasks.

#L1-Promoted

Your Role as a Test Automation Lead (Signage): 

As the Test Automation Engineer you will be responsible for test automation to increase the effectiveness and efficiency of test coverage for Appspace product suites. This is achieved through designing, developing and maintaining test automation.

A Day in the Life of a Test Automation Lead (Signage): 

• To contribute and work with a small team of Test Automation Engineers to design, develop and maintain test automation frameworks, test automation test suites and test harnesses.
• Mastery of the test automation domain.
• Reduce technical debt by analyzing test automation codes and enhancing the same by code refactoring.
• Work closely with the QA Manager and Management to implement Test Automation strategies, and to work in initiatives that improve processes and/or procedures that contribute to performance effectiveness and efficiencies.
• Provide technical support and guidance in test automation for the projects team you work on to ensure successful delivery of the same.
• Management of in-house testing tools and associated source code.
• Champion test automation best practices and processes.
• Communicate work progress and all (work related) pertinent information in an accurate and timely manner to the Management.

What You’ll Need: 

• Degree in Computer Science, Software Engineering or equivalent.
• Minimum 2 years’ working experience in an agile software development environment and experience in test automation.
• Proven hands-on experience in test automation frameworks and tools
• Experience in back-end (API level) - Integrated API (e.g: code-based) & API testing (e.g: Postman, Axios, Rest Assured), 
• Experience in front-end (UI) test automation - web automation (Selenium/Playwright)/  & mobile app automation (Appium)
• Experience in one/more of the following is an advantage -  TypeScript, Javascript, NodeJS, C#.Net, JSON
• Experience in version control tools (i.e: Git)
• Experience in Cloud-based software platforms & Microservices Architecture (i.e: Google Cloud Platform) is a plus
• Experience with SQL/noSQL databases (i.e: MongoDB) is a plus
• Experience in cross browser testing & mobile testing tools (i.e: BrowserStack) is a plus
• Experience in performance testing tools (i.e: JMeter) is a plus
• Familiar with continuous integration, build & deployment practices and tools (e.g: Bamboo, Jenkins) 
• Strong interpersonal skills
• Strong organization skills – ability to handle a dynamic environment
• Ability to prioritize and manage own time
• Positive and professional approach at all times
• Strong analytical and problem solving skills
• Initiative and ability to demonstrate a proactive approach to tasks
• Strong communication skills, both written and verbal
• Ability to work under pressure and to deadlines

The Perks of Working for Appspace:

For all our KL based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, mental health resources, a 14 week maternity leave program and transport/parking allowance.

Additional perks include:

• 20 Days PTO
• Flexible work schedules
• Remote work opportunities
• Paid company holidays
• Appspace Quiet Fridays (No non-essential internal meetings scheduled)
• A casual dress work environment 

The Mid Market Account Manager (MM AM) is responsible for owning the commercial and strategic outcomes of a portfolio of mid-market wellness brands. Acting as the GM for your book of business, you will be accountable for retention, growth, and partnership health—leading executive-level relationships and driving measurable impact across the customer lifecycle.

The MM AM is a strategic relationship leader and commercial owner, responsible for both customer success, retention, and revenue performance. You will collaborate closely with internal experts in onboarding, product enablement, and technical account management to deliver an exceptional partner experience and sustainable business outcomes. This role requires a balance of strategic thinking, operational rigor, and hands-on execution to help our customers expand, optimize, and thrive on the Mindbody platform.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• 2-3+ years in account management, customer success, consulting, or strategic sales with a track record of delivering retention and growth outcomes.

• Demonstrated success managing commercial relationships across complex n accounts—preferably within SaaS or technology-enabled services.

• Proven ability to lead executive-level relationships and influence decision-making.

• Strong commercial acumen with comfort in contract negotiation and revenue forecasting.

• Experience collaborating cross-functionally

• Data-driven mindset—comfortable leveraging insights to guide retention and growth decisions.

• Excellent communication, presentation, and negotiation skills.

• Highly organized and detail-oriented, able to manage a dynamic portfolio in a fast-paced environment.

• Comfortable operating in a scalable, hybrid model that includes offshore partnership support.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Own the full commercial relationship for your assigned portfolio (~60–70 mid-market brands), serving as the single point of accountability for both retention and revenue

growth.

• Develop and execute strategic account plans that drive expansion opportunities, optimize platform usage, and align customer outcomes with Mindbody’s goals.

• Lead multi-year renewal and upsell negotiations, securing long-term commitments and deepening platform adoption.

• Identify and close growth opportunities across the Mindbody suite, including new products, upgraded plans, and additional locations.

• Forecast retention and expansion performance, ensuring accurate visibility into revenue outcomes.

• Partner cross-functionally with Finance, Pricing, Marketing, and Product to co-create growth strategies and deliver scalable value.

• Conduct Quarterly Business Reviews (QBRs) with executive stakeholders to review results, surface opportunities, and align on forward-looking initiatives.Customer Retention & Success

• Take end-to-end ownership of retention outcomes—proactively identifying risk and developing save strategies before issues escalate.

• Monitor account health and engagement metrics to prioritize actions and mitigate churn risk early.

• Design and execute data-driven save plans aligned to brand value and customer goals.

• Collaborate with internal teams (Implementation, ATAM, TAM, Product, and Support) to ensure a seamless customer experience across all lifecycle stages.

• Ensure all customers are fully onboarded, enabled, and realizing measurable value from Mindbody’s platform.

• Partner closely with customers’ operations, marketing, and strategy leads to align product usage to their growth objectives.

• Capture and communicate customer feedback internally to influence future product development and improvements.

Commercial Ownership & Operational Excellence

• Serve as the primary commercial owner—responsible for renewals, upsells, and expansion across the customer portfolio.

• Drive accurate forecasting and pipeline management, balancing both retention and revenue metrics.

• Lead commercial negotiations for renewals and uplifts, ensuring fair and mutually beneficial agreements.

• Maintain a deep understanding of customer contracts, usage patterns, and pricing models to maximize account performance.

• Partner with implementation teams to ensure successful onboarding for upsells or add- location expansions.

• Leverage offshore and onshore resources effectively to deliver scalable, consistent service across markets.

• Support continuous improvement of internal processes, account playbooks, and performance frameworks to ensure operational excellence.

About the Role

As a Technical Account Manager (TAM), you will play a pivotal role as the dedicated primary point of contact for all technical and product-related activities post Go-live for our Super Enterprise Merchants. Your responsibility will extend to building and nurturing strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for our products.

Roles and Responsibilities

• Product Expertise: Develop in-depth knowledge of Razorpay’s Curlec products, with a strong focus on their technical aspects.
• Customer Success & Retention: Deliver a white-glove service experience, ensuring merchants gain maximum value from Razorpay Curlec’s offerings.
• Merchant Management: Act as the dedicated point of contact for key merchants, ensuring smooth onboarding, technical stability, and ongoing support.
• Technical Advisory: Provide deep technical expertise on Razorpay’s products, guiding merchants on best practices, integration improvements, and optimization strategies.
• Issue Resolution & Escalations: Proactively monitor merchant transactions, identify anomalies, troubleshoot issues, and collaborate with Engineering/Product teams to resolve escalations.
• Proactive Monitoring & Optimization: Analyze payment trends, identify potential failure points, and implement solutions to improve success rates and performance.
• Stakeholder Collaboration: Work closely with Product, Engineering, and Support teams to influence roadmap decisions based on merchant feedback and technical insights.
• Strategic Guidance: Educate merchants on Razorpay’s latest features, compliance updates, and industry best practices to enhance their payment experience.
• Documentation & Process Improvement: Maintain detailed documentation, create knowledge bases, and contribute to process enhancements to improve merchant efficiency.

Requirements and Qualification

• Bachelor’s degree in Computer Science or equivalent experience.
• 3+ years of work experience as a technical consultant, software engineer, support engineer or partner/sales engineer.
• Preferred experience in Account Management, Customer Success, or SaaS product.
• Technical Expertise: Understanding of APIs, webhooks, SDKs, payment gateways, and banking/payment flows.
• Problem-Solving: Strong analytical skills to diagnose and troubleshoot technical issues effectively.
• Stakeholder Management: Ability to manage relationships with merchants, internal teams, and external partners.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex concepts in simple terms.
• Project Management: Experience in handling multiple accounts, prioritizing tasks, and driving resolutions within tight timelines.
• Preferred Experience: Exposure to fintech, banking, or payments industry is a plus.
• Language Proficiency (Added Advantage): Proficiency in Chinese (Mandarin/Cantonese) is a plus

About Us

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About BEES

BEES, our ambition is – and always will be – to put customers at the heart of everything we do. Making their lives easier and their businesses more profitable. Through our B2B e-commerce and SaaS platform, we bring the power of digital to small and medium-sized retailers and the companies that service them, unlocking new growth opportunities for all. With offices in São Paulo and Campinas, we encourage our team to participate in major events and significant meetings throughout the year.

Learn more on how BEES keeps business buzzing at www.bees.com 

About the Role

The Technical Account Manager (TAM) serves as the primary technical contact for partners using the BEES system in expansion markets. This role ensures seamless product implementation, resolves technical issues, and collaborates with Key Account Managers (KAMs) to consolidate and address technical requirements.

Key Responsibilities

• Ensure timely and accurate deployment of BEES systems to partners.
• Provide technical assistance to Key Account Managers (KAMs) and partners, engaging internal tech teams (Product Consultants & Professional Services) when necessary.
• Troubleshoot BEES product issues, manage complaints, and maintain strong partner relationships.
• Offer product expertise and guidance, escalating complex technical inquiries to the Product Consultant team.
• Monitor the functionality of all deployed equipment, ensuring correct installation and smooth operation.
• Maintain and update partner technical roadmaps and priorities.

Qualifications & Skills

• Bachelor’s degree in a related field.
• Experience in project management and stakeholder coordination.
• Strong problem-solving skills and a client-centric approach.
• Ability to manage stakeholders across different countries (LATAM experience is a plus).
• Excellent negotiation and communication skills (Spanish proficiency is an advantage).

What We Offer:

• Performance based bonus*
• Attendance Bonus* 
• Private pension plan
• Meal Allowance
• Casual office and dress code
• Days off*
• Health, dental, and life insurance
• Medicines discounts
• WellHub partnership
• Childcare subsidies
• Discounts on Ambev products*
• Clube Ben partnership
• Scholarship*
• School materials assurance
• Language and training platforms
• Transport allowance

*Rules applied

Core Strategic Responsibilities

1. Regional Governance & Leadership

• Strategic Operational Ownership: Navigate the complexities of the SE Asia market with an owner’s mindset, proactively identifying friction points and engineering self-sustaining solutions; drive regional growth with high autonomy, ensuring that all systems built today are scalable, fiscally responsible, and aligned with Selkirk’s long-term global vision.Strategic Scaling: Design and implement robust processes that enable the Asia region to scale in alignment with Selkirk’s rapid global growth while capturing local nuances.
• Systems Architecture & Process Optimization: Design, implement, and refine the operational frameworks and project management workflows that enable strategic scaling.
• Cultural Ambassadorship: Act as the primary conduit for Selkirk’s corporate culture, ensuring regional teams (Sales, CX, and Support) are unified under the brand’s core values.Executive Liaison: Serve as the critical link between SE Asia and US-based leadership (Co-CEO/VP of Ops), providing real-time decision-making and high-level reporting.

2. Operational Liaison

• Supply Chain & 3PL: In cooperation with the VP of Supply Chain & Operations, provide general oversight for regional logistics, factory coordination, 2nd Tier Supply Chain and 3PL providers to ensure seamless inventory flow and fulfillment excellence.Program & Sponsorship: In support of the SE Asia Marketing team, help drive the systems, processes, tools, logistics, and operational support for Selkirk’s SE Asian player and organizational sponsorships ensuring the Marketing team can operationally execute on initiatives.
• Accounting & Regulatory Oversight: In cooperation with the CFO and Asia finance manager, provide general support ensuring local teams have the necessary infrastructure and support. Act as the primary liaison for regional compliance matters, overseeing the procurement and maintenance of essential company documentation, business certifications, and legal filings required for seamless cross-border operations.
• AI and Automated Process Development: Spearhead the adoption of AI-enhanced workflows within Asia operations to maximize regional efficiency; leverage successful local implementations to consult with and lead the deployment of AI-driven process improvements for USA HQ, ensuring a unified and technologically advanced global operating standard.

3. Functional Management

• Cross-Departmental Management & Synergy: Provide strategic direction and oversight for regional Customer Service and Sales Manager and for the Malaysian Office Manager and Business Tools Developer to ensure peak operational health, brand alignment, and high quality reputation.Regional Launch Orchestration: Lead the end-to-end operational readiness for all product launches within the Asian market. IT & Systems Integrity: In cooperation with the Business Tools Developer and US based Digital Solutions Team, ensure that internal systems and digital infrastructures are localized, secure, and capable of supporting regional expansion.
• Extended Workforce Management: Build and lead a high-performance "Extended Workforce" hub in Malaysia designed as a strategic extension of domestic operations; manage local specialists who provide critical support to USA HQ, ensuring seamless 24/7 continuity across Customer Experience, Digital Solutions, and Business Operations.
• Resource Optimization: In cooperation with the Malaysian Office Manager and HR team, provide leadership to monitor and ensure high level employee performance for organizational stability and long-term ROI.
• Crisis Intervention: Act as the first point of escalation for SE Asian operational roadblocks, providing decisive solutions for complex logistical or administrative challenges by serving as liaison between HQ, Estonia, and Malaysia.

Key Competencies

• Cross-Cultural Communication: Mastery in navigating the nuances of Asian business environments while maintaining fluid communication with US-based teams.Operational Agility: The ability to pivot between high-level organizational design and deep-dive problem solving.Scalability Mindset: A proven track record of building systems that remain stable during periods of exponential growth.
• Operational Architecture: The ability to transform abstract strategy into repeatable, scalable workflows. This candidate must possess a "builder" mindset, demonstrating a proven track record of designing end-to-end operational systems that eliminate friction, ensure quality control, and remain resilient during periods of rapid international expansion.
• Regional Leadership & Cross-Functional Collaboration: A dedicated leader capable of managing diverse local teams within the SE Asia region. This candidate must excel at fostering a high-accountability culture that mirrors Selkirk’s domestic standards while respecting local nuances. Beyond direct regional management, they must be a skilled collaborator, working seamlessly with US-based global teams and managers to ensure regional operations remain synchronized with the company’s broader strategic goals and KPIs.
• Tech Savvy: High proficiency in navigating and implementing modern enterprise tools, including ERP systems, project management software, and e-commerce marketplace platforms. The candidate must understand how data flows between departments (Logistics, Accounting, and IT) and possess the technical aptitude to troubleshoot system gaps or integrate new regional software solutions.
• Decision-Making - Strategic & Real-Time Agility: The ability to act as a decisive proxy for the Co-CEO and/or VP of Operations within the bounds of Selkirk’s decision matrix. This involves exercising sound judgment under pressure, synthesizing complex data to solve "on-the-ground" roadblocks, and balancing short-term tactical interventions with the long-term strategic interests of the brand.

Required:

• Professional Background: 5+ years of progressive leadership experience in operations and business management, specifically within South East Asian markets.
• Sector Experience: Proven experience scaling operations within consumer goods, sporting goods, or related industries.
• Process Management: Demonstrated success managing multi-department projects, processes, continuous improvement methodologies, KPIs, and operational performance metrics.
• Technical Literacy: High-level proficiency with ERP systems (NetSuite, SAP, etc.), project management tools (Asana, Monday.com), logistics platforms, and digital operational tools.
• Educational Foundation: Bachelor’s degree in Operations Management, Business, Engineering, or a related field
• Linguistic/Cultural Ability: Fluency in English is mandatory; professional working proficiency in other regional languages is highly valued for managing local vendors and compliance.

Preferred:

• Degree: MBA or advanced degree in Operations or Business.
• Supply Chain: Solid grasp and understanding of 3PL relationships, international freight forwarding, and last-mile logistics in complex regulatory environments.
• Background in sports, outdoor, or active lifestyle brands.

Why Join Selkirk Sport?

• Lead brand design for the #1 brand in pickleball—an industry on the rise.
• Work on high-impact projects seen by millions.
• Collaborate with a fast-moving, innovative brand design team.
• Enjoy a high-energy work environment where your ideas shape the future of the sport.
• Competitive salary, benefits, and opportunities for growth.

Why Join Selkirk Sport?

• Lead brand design for the #1 brand in pickleball—an industry on the rise.
• Work on high-impact projects seen by millions.
• Collaborate with a fast-moving, innovative brand design team.
• Enjoy a high-energy work environment where your ideas shape the future of the sport.
• Competitive salary, benefits, and opportunities for growth.

Position Overview

PingCAP is seeking an experienced Revenue Accounting Manager to join our global accounting team. This role is critical to supporting the company’s worldwide growth. We are looking for a self-motivated, detail-oriented professional who thrives in a fast-paced environment and brings strong expertise in revenue accounting, systems, and process improvement.

You will collaborate closely with the Accounting, Sales, Legal, Sales Operations, and Systems teams to design, enhance, and execute scalable revenue processes. Drive the month-end revenue related close process with high quality and velocity. This role is ideal for someone who wants to drive transformation across the order-to-cash (O2C) lifecycle and strengthen our global revenue operations.

Responsibilities

Billing and Collections

• Leveraging Netsuite billing to issue customer invoices on a monthly basis in accordance with contract terms.
• Monitor invoice status and collaborate with Sales and other stakeholders to collect overdue receivables.
• Lead initiatives to automate billing and collection processes using NetSuite and other tools/technologies.
  
  

Month-End Close

• Participate in the timely and accurate completion of month-end, quarter-end, and year-end close activities related to revenues.
• Ensure revenue and related sales commission are recognized in accordance with ASC 606 and internal revenue recognition policies.
• Assist with technical accounting assessments for non-standard contract terms and ensure proper revenue treatment.
• Execute robust month-end revenue procedures, including:（Disaggregated analytical review, Reconciliations (e.g., billing, collections, deferred revenue，Deferred revenue and contract liability classification）

• Apply cash receipts in a timely and accurate manner.
• Assist in the accounting and classification of cloud cost, ensuring the accuracy of gross margin.
  
  

Process Improvement & Automation

• Serve as a key driver in transforming and enhancing order-to-cash processes to improve accuracy, scalability, and efficiency of revenue recognition workflows.
• Identify, recommend, and implement opportunities to streamline and automate revenue and accounting processes.
• Champion the use of AI technologies within Finance to increase automation, reduce manual work, and improve insights.
• Collaborate with cross-functional teams (Sales Ops, IT/Systems, Product, Customer Success) to ensure data integrity, system improvements, and end-to-end process alignment.
  
  

Qualifications

• Bilingual: Proficiency in English (primary working language) and Mandarin Chinese.
• Big Four experience and CPA (or equivalent certification) are strong pluses.
• 7+ years of progressive experience in revenue accounting, ideally within SaaS and Cloud costing or technology companies.
• Passionate about adopting new technologies, including AI tools, to automate processes and enhance productivity.
• Experience working in a global organization across multiple time zones (APAC + US).
• Hands-on, detail-oriented mindset with strong problem-solving skills.
• Bachelor’s degree in Accounting, Finance, or a related field.
• Experience with NetSuite or other ERP systems preferred.
• Strong working knowledge of ASC 606 and practical application in real-world scenarios.
• Excellent communication skills and proven ability to collaborate effectively with both internal and external stakeholders.
• Ability to manage multiple priorities and thrive in a dynamic, fast-paced environment.