The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.

Responsibilities:

• Build and foster executive-level trusted advisor relationships with the customer’s IT, Engineering and Support organizations.
• Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities.
• Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.
• Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.
• Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.
• Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth.
• When appropriate, recommend additional expert services needed to drive success.
• Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates.
• Represent the voice of the customer to inform our sales process or product roadmap.
• Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer.
• Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.
• Predict and forecast risk, renewal and expansion within the customer portfolio.

Basic Qualifications:

• Experienced professional with 5-10 years relevant industry expertise.
• Experience building business value ROI models.
• Working knowledge in a SaaS business model.
• Strong knowledge of PagerDuty product and platform features and capabilities is highly desired.
• Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring 
• Ability to travel to client sites as necessary

Preferred Qualifications:

• Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.
• Thrive in a collaborative fast pace environment and as a part of a results oriented team.
• Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections.
• Worked in a DevOps environment or with a company going through a transition to DevOps.

We’re building a new team building to bring the power of Datadog to developers within AI-focused Developer workflows such as AI agents like Cursor, Claude code, GitHub Copilot and Datadog’s native AI agents.

We’re looking for product-minded engineers who are excited about developer tools, SDLC improvements and AI in general to help us quickly define and ship features and tools that make all Datadog customers 10x developers.

At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them.

What You’ll Do: 

• Work on agents, prompts, evals, MCPs and direct agent tools from ideation to productization, for allowing Datadog to help companies and developers to maximize the benefit of their integration with Datadog
• Help conceptualize and build innovative User flows and experiences within Datadog’s user space and different extensions 
• Prototype and see what works well in the real world, iterate closely with our users, and then ship
• Follow the latest research on LLM prompt optimization, agents, and code editing.
• Support other Datadog product teams to help them build and productionize their developer-focused AI Workflows. For example, you’ll work with the Live Debugger team to create an agentic production debugging experience, delivering on the vision of  “one click to reproduce” for production errors.

Who You Are: 

• You’re a backend engineer with at least 5 years of professional experience who values code simplicity and performance. You’ve shipped software that uses LLMs to production
• You are passionate about Generative AI and its ability to help software engineers be more productive
• You have relevant experience with Large Language Models, large-scale systems and data sets, machine learning, or adjacent fields
• You are a great community ambassador and can drive hard technical conversations towards a pragmatic solution
• You want to work in a fast, high-growth startup environment that respects its engineers and customers
• You have experience writing classic or AI oriented developer tools(such as IDEs, static code analysis, SDLC tools etc).
• You have a BS/MS/PhD in a Computer Science, Engineering or related scientific field or equivalent experience

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our Internal panel discussions
• Free, global mental health benefits for employees and dependents age 6+
• Competitive global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

We’re a new team building AI-assisted tools to make Datadog developers more effective, by autonomously generating tests, fixing bugs, and improving performance.

We’re looking for a product-minded generalist to help us quickly define and ship products that make all Datadog customers 10x developers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Work closely with our users, designers, PMs, and data scientists on cutting edge and delightful LLM-based agents.
• Work on prompts, evals, and agent tools for working with code, and on the engineering to productionize these systems and integrate them with Datadog products.
• Prototype and see what works well in the real world, iterate closely with our users, and then ship.
• Follow the latest research on LLM prompting, agents, and code editing.
• Work with other Datadog teams to expand capabilities, for example integrating with the Datadog IDE extensions to deliver a CoPilot-like assistant, or Dynamic Instrumentation to collect more runtime data from production and pre-production environments.

Who You Are:

• You’re a backend engineer with at least 5 years of professional experience (Go, Java, Python) who values code simplicity and performance. You’ve shipped software that uses LLMs to production.
• You are passionate about Generative AI and its ability to help software engineers be more productive.
• You have relevant experience with Large Language Models, large-scale systems and data sets, machine learning, or adjacent fields.
• You are a great community ambassador and can drive hard technical conversations towards a pragmatic solution.
• You want to work in a fast, high-growth startup environment that respects its engineers and customers.
• You have experience writing developer tools (such as IDEs, static code analysis tools, or compilers).
• You have demonstrated ability to use AI coding tools in day-to-day workflows and validate, critique, and refine AI-generated output.
• Bonus: you’re motivated to push the boundaries of how AI can improve software engineering best practices and contribute to building AI-enabled products.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our Internal panel discussions
• Free, global mental health benefits for employees and dependents age 6+
• Competitive global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

We’re a new team building AI-assisted tools to make Datadog developers more effective, by autonomously generating tests, fixing bugs, and improving performance.

We’re looking for a product-minded generalist to help us quickly define and ship products that make all Datadog customers 10x developers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Work closely with our users, designers, PMs, and data scientists on cutting edge and delightful LLM-based agents.
• Work on prompts, evals, and agent tools for working with code, and on the engineering to productionize these systems and integrate them with Datadog products.
• Prototype and see what works well in the real world, iterate closely with our users, and then ship.
• Follow the latest research on LLM prompting, agents, and code editing.
• Work with other Datadog teams to expand capabilities, for example integrating with the Datadog IDE extensions to deliver a CoPilot-like assistant, or Dynamic Instrumentation to collect more runtime data from production and pre-production environments.

Who You Are:

• You’re a backend engineer with at least 5 years of professional experience (Go, Java, Python) who values code simplicity and performance. You’ve shipped software that uses LLMs to production.
• You are passionate about Generative AI and its ability to help software engineers be more productive.
• You have relevant experience with Large Language Models, large-scale systems and data sets, machine learning, or adjacent fields.
• You are a great community ambassador and can drive hard technical conversations towards a pragmatic solution.
• You want to work in a fast, high-growth startup environment that respects its engineers and customers.
• You have experience writing developer tools (such as IDEs, static code analysis tools, or compilers).
• You have demonstrated ability to use AI coding tools in day-to-day workflows and validate, critique, and refine AI-generated output.
• Bonus: you’re motivated to push the boundaries of how AI can improve software engineering best practices and contribute to building AI-enabled products.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our Internal panel discussions
• Free, global mental health benefits for employees and dependents age 6+
• Competitive global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

We’re a new team building AI-assisted tools to make Datadog developers more effective, by autonomously generating tests, fixing bugs, and improving performance.

We’re looking for a product-minded generalist to help us quickly define and ship products that make all Datadog customers 10x developers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Work closely with our users, designers, PMs, and data scientists on cutting edge and delightful LLM-based agents.
• Work on prompts, evals, and agent tools for working with code, and on the engineering to productionize these systems and integrate them with Datadog products.
• Prototype and see what works well in the real world, iterate closely with our users, and then ship.
• Follow the latest research on LLM prompting, agents, and code editing.
• Work with other Datadog teams to expand capabilities, for example integrating with the Datadog IDE extensions to deliver a CoPilot-like assistant, or Dynamic Instrumentation to collect more runtime data from production and pre-production environments.

Who You Are:

• You’re a backend engineer with at least 5 years of professional experience (Go, Java, Python) who values code simplicity and performance. You’ve shipped software that uses LLMs to production.
• You are passionate about Generative AI and its ability to help software engineers be more productive.
• You have relevant experience with Large Language Models, large-scale systems and data sets, machine learning, or adjacent fields.
• You are a great community ambassador and can drive hard technical conversations towards a pragmatic solution.
• You want to work in a fast, high-growth startup environment that respects its engineers and customers.
• You have experience writing developer tools (such as IDEs, static code analysis tools, or compilers).
• You have demonstrated ability to use AI coding tools in day-to-day workflows and validate, critique, and refine AI-generated output.
• Bonus: you’re motivated to push the boundaries of how AI can improve software engineering best practices and contribute to building AI-enabled products.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our Internal panel discussions
• Free, global mental health benefits for employees and dependents age 6+
• Competitive global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

We’re a new team building AI-assisted tools to make Datadog developers more effective, by autonomously generating tests, fixing bugs, and improving performance.

We’re looking for a product-minded generalist to help us quickly define and ship products that make all Datadog customers 10x developers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Work closely with our users, designers, PMs, and data scientists on cutting edge and delightful LLM-based agents.
• Work on prompts, evals, and agent tools for working with code, and on the engineering to productionize these systems and integrate them with Datadog products.
• Prototype and see what works well in the real world, iterate closely with our users, and then ship.
• Follow the latest research on LLM prompting, agents, and code editing.
• Work with other Datadog teams to expand capabilities, for example integrating with the Datadog IDE extensions to deliver a CoPilot-like assistant, or Dynamic Instrumentation to collect more runtime data from production and pre-production environments.

Who You Are:

• You’re a backend engineer with at least 5 years of professional experience (Go, Java, Python) who values code simplicity and performance. You’ve shipped software that uses LLMs to production.
• You are passionate about Generative AI and its ability to help software engineers be more productive.
• You have relevant experience with Large Language Models, large-scale systems and data sets, machine learning, or adjacent fields.
• You are a great community ambassador and can drive hard technical conversations towards a pragmatic solution.
• You want to work in a fast, high-growth startup environment that respects its engineers and customers.
• You have experience writing developer tools (such as IDEs, static code analysis tools, or compilers).
• You have demonstrated ability to use AI coding tools in day-to-day workflows and validate, critique, and refine AI-generated output.
• Bonus: you’re motivated to push the boundaries of how AI can improve software engineering best practices and contribute to building AI-enabled products.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our Internal panel discussions
• Free, global mental health benefits for employees and dependents age 6+
• Competitive global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.

Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at Go-Lifted and follow on LinkedIn.

We’re looking for a Senior Lead, People Analytics to advance our data-driven approach to talent and workforce strategy. In this highly impactful individual contributor role, you will own and drive high-priority analytics initiatives that influence how we attract, engage, develop, and retain top talent. You’ll partner closely with HR, Finance, and business leaders to translate workforce data into actionable insights that inform decision-making and elevate the employee experience at Upwork. This is an opportunity to operate as a strategic thought partner, delivering sophisticated analysis that directly influences executive-level decisions and long-term workforce planning.

Your Responsibilities:

• Lead end-to-end people analytics initiatives, from problem framing and hypothesis development to analysis, insight generation, and executive-level presentation.

• Design and implement scalable data models and analytical frameworks across talent acquisition, engagement, performance, workforce planning, and retention.

• Identify, evaluate, and champion AI and machine learning tools that enhance how we surface workforce insights, automate repetitive reporting tasks, and develop predictive models for attrition, hiring, and performance outcomes.

• Experiment with and integrate AI-assisted analysis — including the use of large language models and generative AI tools — to accelerate insight generation, improve narrative quality, and scale the team's analytical output.

• Partner with HR and business leaders to translate workforce data into strategic and actionable recommendations.

• Build and maintain dashboards, reporting tools, and scalable self-service analytics capabilities that increase data accessibility and adoption.

• Identify and remediate data quality gaps within Workday and related systems, strengthening the integrity and reliability of people data.

• Communicate nuanced analyses in a clear and compelling way to diverse stakeholders, from HR partners to executives.

• Leverage external benchmarks, industry trends, and best practices to inform Upwork’s people strategy.

• Ensure data integrity and compliance with privacy regulations while continuously improving data collection and analysis processes.
  
  

What it takes to catch our eye:

• Strong background in People Analytics, Workforce Analytics, or a related field with a proven track record of delivering strategic, business-impacting insights.

• Hands-on experience with Workday HCM, including building and maintaining advanced or custom reports, leveraging calculated fields, and improving data quality and reporting structures.

• Experience with Qualtrics and Greenhouse is a plus.

• Proficiency in analytics tools such as SQL, Python, R, Tableau, or similar platforms.

• Curiosity and hands-on experience with AI tools — including experience using LLMs, AI-assisted coding tools (e.g. GitHub Copilot), or ML frameworks to enhance analytical workflows or build predictive models.

• A forward-thinking mindset with a demonstrated ability to identify where AI and automation can meaningfully improve how people data is gathered, analyzed, and acted upon.

• Strong business acumen and ability to connect data insights to strategic objectives.

• Ability to independently lead and prioritize multiple high-impact initiatives in a fast-paced environment.

• Excellent communication skills, with the ability to distill complex analyses into clear, actionable recommendations.

• A passion for leveraging data to drive equity, inclusion, and positive employee experiences.

Come change how the world works.

Upwork is establishing its first international operational hub in Lisbon, Portugal. The new office is expected to be fully operational by Q4 2026. This role will require 3 days in office once we have an office open.

This position will initially be employed through a partner to ensure a seamless hiring process while we establish the hub. Once the hub is established, there may be opportunities to transition to employment with Upwork, depending on business needs and other requirements. While employed by the partner, you’ll work as part of Upwork’s team, with access to our resources, culture, and growth opportunities.

Our partner will offer competitive benefits. When Upwork’s hub is established, we will be excited to offer employment and benefits directly as business needs require. 

Upwork is committed to building a diverse, inclusive, and equitable workforce. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other status protected by applicable law.

We use BrightHire, an AI-enabled tool, to record interviews and summarize interview transcripts. The tool allows the interviewer to focus on the discussion and does not score or evaluate candidates or make recommendations. The interview transcripts are reviewed, and decisions are only made by humans. Candidates who prefer not to have their interview recorded through BrightHire can opt out when the interview is scheduled.

To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice and the Applicant Privacy Addendum (EEA, UK, and Switzerland).

The annual base salary range for this position is displayed below. Individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.

Annual Base Compensation
€63.000 - €79.000 EUR

Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.

Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at Go-Lifted and follow on LinkedIn.

We’re looking for a Senior Lead, People Analytics to advance our data-driven approach to talent and workforce strategy. In this highly impactful individual contributor role, you will own and drive high-priority analytics initiatives that influence how we attract, engage, develop, and retain top talent. You’ll partner closely with HR, Finance, and business leaders to translate workforce data into actionable insights that inform decision-making and elevate the employee experience at Upwork. This is an opportunity to operate as a strategic thought partner, delivering sophisticated analysis that directly influences executive-level decisions and long-term workforce planning.

Your Responsibilities:

• Lead end-to-end people analytics initiatives, from problem framing and hypothesis development to analysis, insight generation, and executive-level presentation.

• Design and implement scalable data models and analytical frameworks across talent acquisition, engagement, performance, workforce planning, and retention.

• Identify, evaluate, and champion AI and machine learning tools that enhance how we surface workforce insights, automate repetitive reporting tasks, and develop predictive models for attrition, hiring, and performance outcomes.

• Experiment with and integrate AI-assisted analysis — including the use of large language models and generative AI tools — to accelerate insight generation, improve narrative quality, and scale the team's analytical output.

• Partner with HR and business leaders to translate workforce data into strategic and actionable recommendations.

• Build and maintain dashboards, reporting tools, and scalable self-service analytics capabilities that increase data accessibility and adoption.

• Identify and remediate data quality gaps within Workday and related systems, strengthening the integrity and reliability of people data.

• Communicate nuanced analyses in a clear and compelling way to diverse stakeholders, from HR partners to executives.

• Leverage external benchmarks, industry trends, and best practices to inform Upwork’s people strategy.

• Ensure data integrity and compliance with privacy regulations while continuously improving data collection and analysis processes.
  
  

What it takes to catch our eye:

• Strong background in People Analytics, Workforce Analytics, or a related field with a proven track record of delivering strategic, business-impacting insights.

• Hands-on experience with Workday HCM, including building and maintaining advanced or custom reports, leveraging calculated fields, and improving data quality and reporting structures.

• Experience with Qualtrics and Greenhouse is a plus.

• Proficiency in analytics tools such as SQL, Python, R, Tableau, or similar platforms.

• Curiosity and hands-on experience with AI tools — including experience using LLMs, AI-assisted coding tools (e.g. GitHub Copilot), or ML frameworks to enhance analytical workflows or build predictive models.

• A forward-thinking mindset with a demonstrated ability to identify where AI and automation can meaningfully improve how people data is gathered, analyzed, and acted upon.

• Strong business acumen and ability to connect data insights to strategic objectives.

• Ability to independently lead and prioritize multiple high-impact initiatives in a fast-paced environment.

• Excellent communication skills, with the ability to distill complex analyses into clear, actionable recommendations.

• A passion for leveraging data to drive equity, inclusion, and positive employee experiences.

Come change how the world works.

Upwork is establishing an operational hub in Toronto, Canada. The new office is expected to be fully operational by Q4 2026. This role will require 3 days in office once we have an office open.

This position will initially be employed through a partner to ensure a seamless hiring process while we establish the hub. Once the hub is established, there may be opportunities to transition to employment with Upwork, depending on business needs and other requirements. While employed by the partner, you’ll work as part of Upwork’s team, with access to our resources, culture, and growth opportunities.

Our partner will offer competitive benefits. When Upwork’s hub is established, we will be excited to offer employment and benefits directly as business needs require. 

Upwork is committed to building a diverse, inclusive, and equitable workforce. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other status protected by applicable law.

We use BrightHire, an AI-enabled tool, to record interviews and summarize interview transcripts. The tool allows the interviewer to focus on the discussion and does not score or evaluate candidates or make recommendations. The interview transcripts are reviewed, and decisions are only made by humans. Candidates who prefer not to have their interview recorded through BrightHire can opt out when the interview is scheduled.

To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice and the Applicant Privacy Addendum (Canada). 

Arcesium seeks a Product Manager to support the execution and continued evolution of UBOR (Arcesium’s Investment & Portfolio Accounting product), one of the most business-critical components of our SaaS platform.
This role sits at the intersection of product delivery, client engagement, and commercial alignment. You will work closely with Engineering, Client & Partner Development, Sales, and Marketing to ensure the UBOR product roadmap is effectively executed and clearly communicated. You will also contribute to enhancing product capabilities through hands-on prototyping and practical application of AI-enabled tools.

What You'll Do

• Support the execution of the UBOR product roadmap, ensuring alignment between strategic priorities, client needs, and delivery timelines.
• Translate product vision into detailed requirements and specifications, working with stakeholders to gather inputs and communicate direction.
• Balance customer requests with longer-term product objectives.
• Partner with Engineering, QA, and Subject Matter Experts to translate specifications into effective design and delivery.
• Collaborate with Sales and Marketing to ensure product capabilities are clearly positioned and communicated.
• Represent UBOR in client meetings as appropriate to present roadmap updates, collect feedback, and ensure alignment.
• Contribute to business case development for product enhancements and R&D investments.
• Rapidly prototype workflows, user experiences, reporting logic, or automation concepts using AI-assisted coding and modern development tools.
• Validate product ideas through lightweight prototypes or proof-of-concepts before committing full engineering resources.

What You'll Need

• 3–6 years of product management experience, preferably within SaaS platforms serving asset managers or related financial services sectors.
• Bachelor’s degree in accounting, finance, engineering, computer science, or a related field preferred.
• Experience building or supporting financial technology products.
• Foundational domain knowledge in hedge funds, private credit, private equity, institutional asset management, or related sectors.
• Hands-on experience with investment accounting (IBOR or ABOR preferred).
• Demonstrated experience across the product lifecycle, including requirements analysis, planning, delivery support, and post-release feedback.
• Hands-on experience using generative AI tools to build functional prototypes or proof-of-concepts.
• Comfort with lightweight scripting, SQL, APIs, or no-code/low-code tools to independently prototype workflows and validate ideas.

About the role

• Drive impactful PR campaigns and media storytelling: Translate trends, cultural moments, business priorities and data insights into compelling PR angles and stories that resonate with media. Identify news hooks, develop narratives and turn key focus areas into relevant, media-ready stories that generate high-quality coverage across key markets.
• Develop high-quality written content: Create clear, engaging and media-ready materials including press releases, pitches, trend-led stories, op-eds and reports. Ensure all content meets a high editorial standard and is tailored to the audience and market.
• Enable strong media outreach and coverage outcomes: Equip and guide PR agencies to successfully pitch stories and secure coverage across relevant outlets. Provide clear angles, materials and direction, while also supporting direct media outreach where relevant. Build and nurture relationships with key journalists over time, acting as a credible point of contact.
• Handle reactive communications and media inquiries: Manage inbound press requests, draft timely and accurate responses, and support the team in handling sensitive topics or potential reputational issues with sound judgment.
• Leverage data to tell stronger stories: Work with internal data and insights to identify trends and translate them into relevant, newsworthy narratives. Use data to strengthen credibility and differentiation in PR output.
• Use AI to scale and enhance PR workflows: Leverage generative AI tools to support ideation, drafting and research. Translate press office needs into structured AI workflows, iterate efficiently and apply strong editorial judgment to ensure outputs remain accurate, distinctive and high quality.
• Manage PR execution end-to-end: Own projects from idea to delivery, managing multiple deadlines and stakeholders. Balance speed and quality while operating in a fast-paced, evolving environment.
• Support international PR coordination: Contribute to multi-market PR initiatives, working with external agencies to ensure consistency and impact across markets.
• Collaborate across teams: Work closely with Category and Brand teams to shape stories and deliver integrated campaigns. Translate business objectives into clear communication angles.

What you’ll bring

• Experienced and execution-focused: You bring 3–5 years of experience in PR or communications, ideally in a media, agency or tech environment. You have hands-on experience pitching stories and securing media coverage.
• Strong storytelling and writing skills: You are able to craft clear, compelling and well-structured content, and translate ideas into media-ready narratives with strong news hooks.
• Good media understanding: You understand how media works and what makes a story relevant. Experience building relationships with journalists is a plus.
• Collaborative and proactive: You communicate clearly, manage stakeholders effectively and take ownership of your work. You are resourceful, hands-on and able to move work forward independently.
• Comfortable in a fast-paced environment: You are able to manage multiple priorities, work under pressure and adapt quickly to changing needs.
• Curious and forward-thinking: You stay on top of media trends, cultural moments and new tools, continuously looking for ways to improve PR output and impact.
• Exposure to international environments: Experience working across multiple markets and/or with PR agencies is a plus.
• Affinity with exceptional objects: An interest in art, collectibles, luxury or design is a plus

The Engineering (Tech) Team is responsible for all Feedzai product development. Together with Product Management and Data Science, we build the next generation of tools to catch fraud in real-time with a machine learning first approach. Formed by engineers and managed by engineers, at Feedzai, you will find one of the most talented teams out there, from junior to senior engineers.

We are fast-paced and provide a safe, open, and collaborative environment that encourages us to lean in, try new things and discover our potential with continuous learning for everyone. 

While building the best value for our customers, you will work with a wide range of technical challenges. Such as building distributed systems that need to operate 24/7 and ultra-low latencies, solving UI/UX problems to help fraud analysts to fight fraud more efficiently. In addition, designing extensive databases from relational, NoSQL and graphs, validate and develop new data science techniques and algorithms.

You:
We are seeking interns to join various Product Teams, contributing to Platform, Software, Mobile, Frontend, Security, or Data Engineering projects. We’ll carefully match candidates to the most suitable team and project based on their skills and interests.

The start date is flexible and the expected duration is between 8 to 12 weeks.

You Have & You Know-How:

• Currently pursuing or recently completed a degree in Computer Science, or a similar technical degree (required)
• Strong Computer Science fundamentals and coding skills (our stack includes Java, Go, Python, React, Bash)
• Self-driven & motivated, with a strong work ethic and a passion for problem solving
• Passionate desire to learn and grow
• Able to bring ideas into the team and to work out solutions to tough problems autonomously
• Good communication skills both written and verbal
• Fluency in English
• Experience working with Generative AI (GenAI) tools is a plus

The Product Team builds our product to disrupt the financial crime industry from a data-led approach. We partner with our clients using a holistic lens and have result-driven solutions to manage financial risk with a cloud-first platform and a world-class UX interface. Being part of this team, you have a voice in planning, strategizing, and challenging the status quo. Your thoughts and ideas are valued. Our fast-paced and open environment encourages us to lean in, try new things, and  discover our potential. We define and act on what could be in tomorrow's world, not on what is today. Join Us!

 #LI-Remote #LI-MG3

The Security Team keeps Feedzai products and systems secure. We work on risk reduction and security issue mitigation as we continue to move forward and grow. We maintain compliance and security best practices aligned with industry standards, as we work in a very regulated environment and do develop our own software and services. The Security Team is involved from the beginning of production to meet and exceed our client expectations and be the top SME in the industry. We run our own Security Operations Center services and incident response with state of the art tools. We are dynamic, tenacious, and driven by our passion for fighting financial fraud and crime with our socially responsible products. Join Us!

You:

We are looking for a Senior Security Compliance Engineer. You will be responsible for making sure that both our software & our infrastructure is safe, helping to protect our customers. 

Your Day to Day:

• Ensure compliance with core applicable standards and regulations (PCI DSS, ISO/IEC 27001 and 27701, SOC 2, NIST, GDPR) & participate in the audit processes;
• Support clients, vendors, and regulatory audits, assessments, and information security requests;
• Review, implement and oversight the effectiveness of Feedzai's security framework as well as ensuring their effectiveness;
• Perform security risk assessments and provide prioritized remediation recommendations;
• Develop, review, and maintain policies, processes, and standards and implement procedures, controls, and other measures to ensure compliance with internal and legal regulations and requirements.

You have & You Know-How

• Knowledge of compliance and regulatory frameworks (PCI DSS, ISO/IEC 27001, SOC 2, NIST, CIS, GDPR, etc.);
• Understanding of cloud security concepts (e.g.: Amazon Web Services (AWS) IAM, GCP or Azure security principles, etc.) and integrating security controls through DevOps and Infrastructure as a Service (IaaS) techniques;
• Excellent communication skills (written and verbal) with an ability to articulate complex topics in a clear and concise manner.
• Knowledge of container orchestration systems such as Kubernetes is welcomed.
• Experience working with Generative AI (GenAI) tools is a plus.

 #LI-Remote #LI-MG3

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

The Senior Manager, Transfer Pricing will play a critical leadership role in the operational transfer pricing at Tripadvisor, driving the continued development and implementation of transfer pricing practices, policies, and strategies across the organization. This role will collaborate closely with the tax team, along with cross-functional partners in Finance, Legal, and other areas of the business. This position will report to the Associate Director, Transfer Pricing, and will be responsible for managing and mentoring internal tax professionals. 

We are able to offer only Umowa o Pracę/Permanent Contract.

Location: Portugal- Lisbon or Poland- Krakow

What You’ll Do:

Compliance, Reporting, and Documentation

• Oversee and review the global transfer pricing compliance process, ensuring accuracy in monthly transfer pricing calculations and disclosures relating to statutory financial statements of foreign affiliate companies.
• Oversee and review transfer pricing local file reports, transfer pricing disclosure forms, country-by-country (CbC) reporting, and U.S. tax reporting obligations related to transfer pricing.
• Direct the drafting and management of the global intercompany agreement portfolio.
• Direct US tax reform calculations, including FDII and BEAT.

Strategy, Analysis, and Forecasting

• Drive the transfer pricing strategy and advise on planning aspects of business expansion, including entering new countries, reorganizations, and cross-border transactions involving multiple jurisdictions.
• AI & Automation Leadership: Be a key member supporting the digital transformation roadmap to migrate from manual workflows to automated, data-centric systems. This includes implementing Generative AI for documentation drafting.
• Lead the tax forecasting process from a transfer pricing perspective.
• Oversee financial and economic analyses, financial valuation models, and the collection and analysis of quantitative and qualitative data to report results and strategic recommendations.
• Direct functional interviews used to document the interaction of global subsidiaries and mandate adjustments to existing transfer pricing policies based on your findings.

Risk Management, Audit Support & Leadership

• Proactively direct the identification and mitigation of enterprise-wide transfer pricing risks, and monitor ongoing changes in global tax regulations and transfer pricing regulations.
• Manage and lead global tax audits and provide controversy defense strategies/support as needed.
• Mentor, train, and manage internal tax professionals to develop and grow the transfer pricing team.
• Manage and collaborate effectively with outside advisors.

Skills & Experience:

Experience and Education

• 7-10+ years of transfer pricing experience – A combination of Big 4 and large multi-national corporate experience is preferred.
• A Graduate degree, JD/CPA, or equivalent qualification is highly preferred.

Technical Capabilities

• In-depth knowledge of international transfer pricing regulations and documentation requirements.
• Ability to interpret complex data from a variety of sources and formats, with a forward view towards implementing automation and AI-driven tax software (e.g., Alteryx and Tableau)
• Advanced ability to use Excel, Google Suite, experience with Alteryx, and familiarity with various ERP systems.
• Extensive experience with data analytics, financial analysis, and modeling techniques, as well as business valuation.
• Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
• Proven ability to operate effectively with a global-first mindset 

Professional Skills

• Leadership & Management: Proven leadership and people management skills with the ability to build and mentor a high-performing team. 
• Project Management & Collaboration: Proven project management skills with the ability to manage and prioritize workloads, partner effectively with business management, legal, and finance teams, and maintain a "team-first" mentality.
• Critical Thinking: Excellent critical thinking skills, deep attention to detail, and a self-starter mindset.
• Communication: Effective verbal and written communication skills to clearly relay complex information to various executive stakeholders.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

 Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor, you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-CH01

#Tripadvisor

Process Automation Lead, 3P | Tripadvisor 

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Are you ready to move beyond incremental improvements and lead a total AI-driven transformation? We are looking for a visionary Process Automation Lead to dismantle legacy friction and build a world-class, automated experience for the teams driving explosive growth for our Experiences business. You won’t just be mapping processes; you’ll be defining the future of how our Sales and Marketing teams scale.

We are seeking a visionary Process Automation Lead to architect and implement frictionless, AI-enhanced experiences for our partner-facing team. You will be the primary driver in enabling our Distribution Partnerships Sales and Marketing teams to 10x their impact. This is a high-autonomy role designed for a strategic leader who can bridge the gap between lean process optimization and cutting-edge AI opportunities. If you are a builder who thrives on dismantling legacy friction and scaling solutions in a fast-paced environment, we want you on our team.

Job Location: Remote

This role is a remote position in the [country]. Occasional travel to company offices as necessary.

Your Impact:

• Strategic Process Mapping: Lead discovery sessions to identify and map high-friction points in the employee and customer journey.

• AI-Driven Transformation: Translate complex AI and automation concepts—including Generative AI, chatbots, and predictive analysis—into scalable solutions for internal teams.

• Next-Gen Workflow Automation: Re-engineer and automate routine tasks to drastically improve resolution speed and accuracy.

• Root-Cause Resolution: Identify and eliminate product or process blockers that cause employee or partner friction, ensuring measurable impact on service quality.

• Full-Lifecycle Ownership: Oversee the end-to-end implementation of automation projects, ensuring they are scalable, data-validated, and aligned with our global service-solution strategy.

What You’ll Bring:

• Expertise in Scale: 5+ years of experience in sales or marketing operations with a proven track record of process optimization and automation.

• The "Automation Mindset": Deep understanding of Six Sigma methodologies paired with modern AI workflow tooling.

• Technical Translation: A natural ability to collaborate with technical teams and external vendors to turn business needs into seamless delivery.

• Relentless Collaboration: Strong stakeholder management skills with the ability to influence leadership and execute complex roadmaps.

• Customer Obsession: A mindset that puts the partner experience first, advocating for simplicity at every touchpoint.

Core Competencies for Success:

• Execution at Speed: You are comfortable challenging the status quo, experimenting rapidly, and seeking continuous improvement.

• Strategic & Data-Driven: You leverage data to identify opportunities and use an A/B testing mindset to validate solutions.

• Articulate Influence: Exceptional communication skills with the ability to translate technical complexity into clear, actionable insights for internal stakeholders.

• Industry Experience: Prior experience in a high-growth tech environment is preferred.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-Remote