Location: London or Leeds Hybrid (3 days from the office) 

ABOUT THE ROLE 

As the Global AI-Enhanced Quality Manager, you will define the future of quality at SharkNinja. You’ll lead global QA standards across human and AI-assisted channels, ensuring we deliver empathetic, consistent, and high-performing consumer experiences worldwide. You’ll modernize our approach to quality—shifting from traditional sampling to intelligent, AI-informed assessment—while ensuring our programs build trust and reinforce our Hear It, Feel It, Fix It philosophy. You’ll partner with Technology to influence how tools evolve and with regional leaders to ensure global alignment with local nuance. 

HERE’S WHAT YOU’LL DO 

• Lead global QA strategy, scorecard design, calibration models, and quality expectations across all regions and channels. 

• Modernize QA practices by integrating AI-supported evaluation, behavioral cues, and near-real-time performance visibility. 

• Partner with Technology to inform requirements, training data needs, and workflow enhancements for AI QA tools. 

• Drive global calibration practices to ensure fairness, alignment, and consistent agent evaluation. 

• Identify agent capability gaps and collaborate with Global L&D on training and coaching interventions. 

• Provide guidance to Operations, regional QA leaders, and BPO partners to maintain high standards and continuous improvement. 

• Translate QA learnings into clear actions that elevate empathy, trust, and the consumer experience. 

• Ensure SharkNinja provides all consumers with an extraordinary 5-star experience regardless of their preferred contact channel  

• Promote a culture of curiosity, quality, and rapid problem-solving in alignment with Hear It, Feel It, Fix It. 

• Travel to our international engagement centres as required  

HERE’S WHAT YOU’LL BRING 

• Bachelor’s degree in Business, Communications, Operations, or similar discipline; equivalent experience welcome. 

• 6+ years of experience in QA leadership, contact center operations, or consumer experience performance roles. 

• Deep understanding of QA frameworks, calibration practices, and performance drivers. 

• Experience working with or influencing AI-supported QA tools; ZOOM an asset. 

• Ability to drive global standardization while respecting cultural and linguistic differences. 

• Strong analytical mindset and ability to connect quality trends to meaningful actions. 

• Excellent communication skills with the ability to influence cross-regional leaders and partners. 

• Curiosity, adaptability, and a passion for elevating quality in modern, AI-enabled environments. 

WHAT SUCCESS LOOKS LIKE 

• Global QA standards evolve into modern, AI-supported frameworks that improve accuracy and speed. 

• All markets show improved quality, consistency, and trust-building behaviors. 

• Calibration is strong, fair, and aligned across regions. 

• Clear, predictive quality signals help prevent issues before they impact consumers. 

• The QA function becomes a driver of brand trust through empathy, clarity, and action—embodying Hear It, Feel It, Fix It. 

Location: London or Leeds Hybrid (3 days from the office) 

ABOUT THE ROLE 

The Global Escalation Strategy & Compliance Manager is a pivotal new role responsible for protecting the consumer experience, elevating decision quality, and reducing unnecessary escalations across SharkNinja’s global support network. You’ll build and execute the strategy that keeps both task-based escalations and executive-level escalations low—and ensures every case is resolved with speed, empathy, accuracy, and trust. You will ensure BPO teams consistently follow our processes around warranty, goodwill, documentation, and case handling, while shaping the operational conditions that prevent escalations from happening in the first place. Through strong partnerships, smart frameworks, and our Hear It, Feel It, Fix It mindset, you’ll help us understand what consumers are telling us, feel the impact of those moments, and act decisively to eliminate friction at its source. 

HERE’S WHAT YOU’LL DO 

• Own the global strategy for minimizing both task-based and executive-level escalations, with a long-term vision of approaching near-zero executive escalation volume. 

• Build frameworks that ensure BPO agents consistently adhere to SharkNinja standards around warranty evaluation, goodwill gestures, documentation accuracy, and case resolution. 

• Monitor compliance and identify patterns of deviation, escalating risks early and driving corrective action with BPO partners. 

• Analyze escalation drivers and partner with Operations, QA, and L&D to eliminate root causes through improved processes, training, coaching, or policy clarity. 

• Transform the escalations process into a predictable, well-governed workflow with clear SLAs and accountability. This includes working with IT and our Tech team to ensure our systems are optimized and refined to allow for seamless escalation paths and full reporting visibility of escalation activity. 

• Lead deep-dive reviews on all executive escalations, identifying systemic issues and designing strategies to prevent recurrence. 

• Develop performance reporting, dashboards, and executive narratives that highlight trends, risks, and successes in escalation reduction and compliance quality. 

• Partner cross-functionally to strengthen consumer trust by ensuring resolutions align to SharkNinja’s empathy-first approach. 

• Drive internal alignment to our Hear It, Feel It, Fix It success pillars—ensuring we listen deeply, understand emotionally, and act decisively. 

• Speak with consumers as needed to resolve complaints and to restore faith in our brand 

• Periodically visit our BPO partners to understand root cause of escalation drivers with boots on the ground. 

HERE’S WHAT YOU’LL BRING 

• Bachelor’s degree in Business, Operations, Communications, or a related field; equivalent experience welcome. 

• 5+ years of experience in escalations leadership, compliance, contact center operations, or CX performance management. 

• Experience managing or influencing BPO performance across markets or channels. 

• Strong understanding of escalation workflows, warranty compliance, case handling standards, and risk management. 

• Proven ability to design strategies that reduce escalations and improve case handling consistency. 

• Skilled in analyzing root causes, identifying systemic issues, and driving preventive action. 

• Superb communication skills—calm, clear, and confident in high-visibility or executive-sensitive scenarios.  This includes regular reports to our ELT highlighting trends and related actions. 

• A passion for empathy-driven service and process integrity that builds trust with consumers. 

• A proactive, ownership-driven mentality with urgency, curiosity, and a focus on delivering measurable outcomes. 

• An understanding of both global consumer and agent escalation behaviors and how to care for each through both regional and universal policy. 

WHAT SUCCESS LOOKS LIKE 

• Executive escalations decrease dramatically and approach near zero thanks to strategic prevention, training, and clarity. 

• Task-based escalations decline significantly due to improved compliance, capability, and decision confidence across BPO teams. 

• Escalation handling becomes predictable, swift, and fully aligned to SLA expectations. 

• BPO teams consistently meet SharkNinja standards for warranty, goodwill, documentation, and case-handling quality. 

• Trend reporting provides clear visibility and drives organizational action before issues escalate. 

• Consumers feel heard, understood, and supported—reflecting our Hear It, Feel It, Fix It philosophy in every resolution. 

• The role becomes a key guardian of trust, ensuring brand-protective outcomes across global markets. 

This role can be based in London or Leeds (Hybrid)

About Us 

KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning performance marketing and data and technology. Fuelled by a deep understanding of consumer behaviour, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at www.KINESSO.com 

Role Description 

Editorial Account Manager: Responsible for producing content for some of our larger key accounts and getting involved in the planning and review of content against our agreed strategy.

Key Responsibilities 

Account Management:

• Leading delivery of content across one or two smaller client accounts.
• Working closely with other operational teams, encouraging communication & collaboration.
• Occasionally attending client meetings where relevant and supporting on prep where necessary.
• Being accountable for fulfilling personal workload and completing documentation, alongside ensuring timely delivery of work across assigned client accounts.

Team Management:

• Supporting and mentoring new entry-level team members.
• Sharing knowledge across the team to help drive development and collaboration.
• Helping to support more junior team members, providing constructive feedback to develop their writing skills.

Content Execution:

• Researching, writing, proofreading (and in some cases editing) content of various kinds – commercial, informational, engaging, offsite, creative.
• Following content briefs to create content (with minimal spelling and grammar errors and a good creative flow) for various B2B and B2C clients, with the ability to manage different styles and TOVs.
• Using approved in-house and third-party tools as directed to help in the content execution process.
• Uploading and amending content in a CMS (Wordpress, AEM and similar).

Content Quality:

• Holding ultimate responsibility for the content produced – from brief right through to delivery, ensuring our output meets client expectations.
• Ensuring content follows brand guidelines, SEO best practices, and accessibility standards.

Sales and Strategy:

• Monitoring content trends and relevant industry news to develop knowledge.
• Researching and understanding clients, highlighting further opportunities for exposure through content.
• Supporting senior team members on new business requirements – such as the creation of pitch content.
• Supporting senior team members on content audits and competitor analysis.
• Supporting more senior team members to review content performance.

Desired Skills & Experience 

• Advanced writing skills.
• Strong attention to detail and accountability for quality.
• Ownership of accounts.
• Analytical thinking.

Employee Transparency 

At IPG Mediabrands, we celebrate differences and believe this makes us stronger. IPG Mediabrands are an equal-opportunity employer committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law. 

Please reach out to Ninette at ninette.desousa@mbww.com, if you would like to have a confidential conversation regarding any adjustments that would ensure our recruitment process is accessible for you. Please note requesting a reasonable adjustment will not affect your application.

THE PERKS 

We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So, we also offer a range of benefits:  

• Flexi–leave, with 25 days annual leave to be taken as the minimum. In addition to your holiday entitlement, the office usually closes between Christmas & New Year  
• Free breakfast and free lunch  
• Early finish Fridays 
• Core Hours (Mon-Thurs, flexible start/finish times)   
• Retail discounts 
• Electric vehicle salary sacrifice car scheme 
• Wellbeing programme, including Headspace & flu jabs 
• Interest-free season ticket loan  
• Paid time off for Volunteering  
• Group Income Protection  
• Life Assurance  
• Private Medical Insurance or Health Cash Plan (dependent on level)  
• Group Personal Pension Plan with matched contributions from 3-6%  
• Generous Parental Leave & Pay   
• Independent mortgage advice  
• Financial education  
• Employee Assistance Programme  
• Free eye tests  
• Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!

Objective

The Sales Associate works to achieve store sales goals by setting the standard of the ALO experiences & Brand Mission. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.

Key Job Responsibilities

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals.
• Drive and exceed sales goals by leading ALO’s initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with the leadership team, analyse reports in order to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goal
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance to the company Policy & Procedure
• Support other areas of the business, including Sales and Cashier, as needed

Sales Associate Qualifications

• Preferred prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Proof of right to live and work in the UK

Sales Associate Schedule

The Sales Associate will spend 100% of their work week on the sales floor. They must be willing to work a flexible schedule including evenings, weekends, and holidays to meet the needs of the business, which are subject to change. All Employees are expected to be able to work from the week of Thanksgiving including “Black Friday” (the day after US Thanksgiving) and that weekend until the end of the holiday season, first week of January.

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

 #LI-JJ1

#li-onsite

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Square is building a best-in-class, high-impact field sales organization, and we are looking for an exceptional Territory Account Executive — someone who consistently exceeds expectations, takes full ownership of their territory, and brings Square’s mission of economic empowerment directly to the businesses that need it most.

This is a field-driven, execution-focused role designed for individuals who thrive in dynamic, demanding environments. You will spend most of your week out in the market — meeting businesses, conducting live demos, and closing deals with confidence. The pace is fast, the expectations are high, and your ability to operate strategically and decisively will determine your success.

You will serve as Square’s presence and competitive advantage in one of our highest-opportunity markets — responsible for building pipeline from the ground up, elevating Square’s visibility in your community, establishing high-value partnerships, and helping local businesses grow through our ecosystem of industry-leading software and hardware.

If you are motivated by impactful work, driven to outperform, and eager to join a high-performance team with high standards, this role is built for you.

You will:

Lead your market with disciplined, in-person execution

• Spend ~80% of your week in the field — walking your territory, engaging local businesses, and driving 50–60 targeted business visits each week.
• Run a full-cycle, self-sourced sales motion: generate leads, identify needs, deliver compelling demos, and close deals across Square’s full product suite.

Establish yourself as the go-to Square expert in your city

• Build strong, trust-based relationships with local sellers by being present, reliable, and value-driven.
• Partner cross-functionally to ensure a seamless onboarding experience and fast time-to-value for new sellers.
• Implement a disciplined referral strategy to turn every new customer into future opportunities.

Build a high-velocity pipeline from the ground up

• Develop a repeatable top-of-funnel engine through door-to-door outreach, community engagement, events, networking, and targeted partnerships.
• Work with channel partners to generate a consistent, high-quality referral stream that grows over time.

Master your verticals and sell with precision

• Build deep expertise in key verticals — including restaurants, retail, and services — to diagnose challenges and position the right Square solutions.
• Sell consultatively and competitively, staying proactive and strategic throughout the sales cycle.

Achieve exceptional results in a high-accountability environment

• Maintain strong operational rigor in Salesforce: track activity, manage pipeline, and forecast accurately.
• Measure performance frequently and improve continuously.
• Consistently exceed quota within a culture where high standards are the norm.

You have:

• 3+ years of sales experience in a full cycle closing role with field sales experience
• Experience exceeding sales targets, selling a diverse ecosystem of products, and closing complex deals
• Ability to drive deals independently in a fast-paced, dynamic environment 
• Business development experience (e.g. hunting and cold calling)
• Since this is a field position, you must have reliable transportation and live in the market you are serving
• A collaborative and team player mentality
• Prior Salesforce experience or equivalent
• Even better:
• 2+ years of payment processing OR related technology (i.e. payroll, loyalty, time management)
• 1+ years of relevant audience experience (experience working in/selling to restaurants, retailers or services based businesses)

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page

Role Purpose

We are looking for an Open Banking Product Manager who will own and develop the bank’s Open Banking capabilities (AIS & PIS), ensuring regulatory compliance, strong governance and reliable operational performance. You will be responsible for Driving the evolution of Open Banking from compliance-led delivery to customer and commercial value, improving implementation quality, technical understanding and customer outcomes.

This is a hands one role where you are responsible for platform capabilities (APIs, consent, authentication and integrations), operational performance (availability, incidents, reliability), regulatory reporting and controls, and vendor/partner management. Overseeing customer-facing Open Banking use cases (e.g. payments, deposits) and identify opportunities to enhance the proposition.

This is also a collaborative role where you will work closely work closely with Engineering, Operations, Risk and Compliance to deliver scalable, customer-ready solutions. As part of a small, high ownership team, flexibility and support across other product areas is expected.

Key Responsibilities:

Product Ownership & Delivery:

• Own end-to-end delivery and prioritisation
• Define problems, outcomes and success metrics
• Make informed trade-offs and drive through to optimisation

Performance & Operations:

• Monitor performance (availability, errors, usage)
• Lead incident management with Engineering and vendors
• Continuously improve reliability

Engineering Partnership:

• Collaborate on APIs, consent, authentication and integrations
• Contribute to solution design and scalability

Customer & Proposition:

• Use data and insight to identify customer needs
• Enhance the proposition beyond compliance

Strategy & Roadmap:

• Own roadmap and align with wider product strategy
• Track regulation, market trends and innovation opportunities

Platform & Partner Management:

• Manage vendors and platform performance
• Ensure scalable, effective solutions

Regulatory & Governance:

• Ensure compliance with Open Banking regulation
• Maintain strong controls, testing and audit readiness

Stakeholder Collaboration:

• Align Engineering, Risk, Compliance, Operations and Product teams
• Communicate clearly and drive delivery

Skills & Experience

• Significant experience within Open Banking expertise (AIS & PIS)
• API and integration knowledge
• UK financial services experience
• Proven delivery of Open Banking solutions
• Vendor management experience
• Strong product management and technical fluency
• Clear communication and ownership mindset

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

The responsibilities of our Platform team include building and maintaining all backend services, including, but not limited to, payments, analytics, subscriptions, new products, text to speech, and external APIs.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, is passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Design, develop, and maintain robust APIs including public TTS API, internal APIs like Payment, Subscription, Auth and Consumption Tracking, ensuring they meet business and scalability requirements
• Oversee the full backend API landscape, enhancing and optimizing for performance and maintainability
• Collaborate on B2B solutions, focusing on customization and integration needs for enterprise clients
• Work closely with cross-functional teams to align backend architecture with overall product strategy and user experience

An Ideal Candidate Should Have

• Proven experience in backend development: TS/Node (required)
• Direct experience with GCP and knowledge of AWS, Azure, or other cloud providers
• Efficiency in ideation and implementation, prioritizing tasks based on urgency and impact
• Preferred: Experience with Docker and containerized deployments
• Preferred: Proficiency in deploying high availability applications on Kubernetes

What We Offer

• A dynamic environment where your contributions shape the company and its products
• A team that values innovation, intuition, and drive
• Autonomy, fostering focus and creativity
• The opportunity to have a significant impact in a revolutionary industry
• Competitive compensation, a welcoming atmosphere, and a commitment to an exceptional asynchronous work culture
• The privilege of working on a product that changes lives, particularly for those with learning differences like dyslexia, ADD, and more
• An active role at the intersection of artificial intelligence and audio – a rapidly evolving tech domain

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The role

At GoCardless, we’re on a mission to revolutionise how businesses get paid. As we scale, equipping our commercial teams with the right knowledge, tools, and content at the right time is critical to our success.

The Revenue Enablement Manager – Readiness & Content, ensures commercial teams have the right assets and plays at the right moment. You own how enablement content is created, governed, distributed and optimised to support faster execution and higher quality deals, globally. 

You work closely with the Global Enablement Lead, Product Marketing, Sales and Customer Success to ensure the enablement strategy is activated through governed, usable and revenue impacting content.

You’ll bring a mix of frontline commercial experience, strong content sensibility, and operational rigour to drive tangible business outcomes.

What excites you 

• Content Strategy & Creation
  • Develop and maintain a library of high-impact enablement content (pitch decks, one-pagers, playbooks, talk tracks, objection handlers).
  • Partner with Product Marketing, Sales, and Customer ops teams to ensure messaging is consistent, relevant, and aligned to buyer needs.
  • Translate complex product/solution capabilities into digestible, value-led collateral for internal and external use.
• Readiness & Best Practice Enablement
  • Own the “last mile” of readiness: ensuring commercial teams know what to use, when to use it, and how to use it to influence pipeline.
  • Run content-specific enablement sessions and office hours to drive adoption and front line readiness.
  • Support customer enablement by collaborating with CSMs and CS Ops to create assets that drive onboarding, expansion, and retention.
  • Reinforce learning and coaching programmes through practical assets and templates
• Content Governance & Operations
  • Own and optimise our content management system to ensure content is easy to find, up to date, and used effectively.
  • Establish a process for content lifecycle management, working with stakeholders to audit and sunset outdated assets.
  • Track content performance and usage to continuously improve effectiveness and inform new asset creation.
  • Feed real execution needs back into enablement and GTM planning
• Cross-Functional Collaboration
  • Act as a tactical bridge between Enablement and all commercial functions eg. Sales, Product, Legal, Pricing etc to ensure consistency and clarity.
  • Influence go-to-market motions by aligning enablement content to product launches, campaign initiatives, and market shifts with clear, ready to use materials

What excites us  

Experience

• Essential: 3+ years in a revenue enablement, content marketing, or revenue operations role – ideally with experience managing a content system and/or proficient in owning systems.
• Essential: Track record of creating and driving adoption of impactful enablement materials that move the needle on commercial outcomes.
• Bonus: 2+ years in a commercial role (AE, CSM/AM, SDR, Partnerships, Marketing) with a proven understanding of the B2B sales lifecycle, preferably in SaaS or FinTech

Skills & Attributes

• Commercial Acumen: Deep understanding of sales and customer success motions – you can spot what’s missing in a deck or playbook because you’ve been there.
• Content Fluency: Exceptional writing and content development skills; able to simplify complexity into powerful narratives and assets.
• Operational Rigor: Skilled at managing processes, systems, and workflows to keep enablement materials accurate, accessible, and impactful.
• Collaboration & Influence: Comfortable working cross-functionally with senior stakeholders to align on messaging, needs, and outcomes.
• Analytical Mindset: Able to track content performance and make data-driven decisions about what to scale, fix, or retire.
• Bias to Action: You’re a self-starter who thrives in ambiguity and takes ownership to make things better without waiting to be asked.

The above is a guideline and we welcome applications from all backgrounds and experiences. If you feel like you have what it takes to do this role, please apply! 

Bonus Points

• Experience working with enablement platforms (i.e Showpad, BigTinCan, Gong).
• Familiarity with SFDC, Revenue Intelligence, Buyer Enablement and/or content analytics tools.
• Background in B2B fintech, payments, or high-growth SaaS environments.

Base salary range: £32,800 - £49,200

Base salary ranges are based on role, job level, location, and market data.  Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (£32,800 - £41,000) of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

Hybrid Role Location: 100 Wellington St, Leeds LS1 4LT OR 100 Southwark St, London SE1 0SW

About Us 

KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning performance marketing and data and technology. Fuelled by a deep understanding of consumer behaviour, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at www.KINESSO.com 

Role Description 

For our Biddable team, we are looking for a Biddable Senior Executive, who will support the Biddable Manager and Account Director in delivering high-performance advertising campaigns across both Search & Social platforms.

The role will involve developing a full understanding of Search Engine Marketing, assisting the team in the building and optimization of Search and Social campaigns, data gathering for reporting, competitor and market trend analysis and more. The Biddable Senior Executive will use both analytical and creative skills to fulfil a broad range of projects. In addition to assisting with the account and client management, the Biddable Senior Executive will also be involved in managing and training the off-shore team we work closely with.

The right candidate will have excellent numeracy, written and oral communication skills and the ability to demonstrate keen attention to detail. General enthusiasm and a can do attitude is a must.

Key Responsibilities 

General Responsibilities 

• Complete timesheets on a regular, minimum of a weekly basis
• Ensure work is completed to a high standard and within deadlines
• Adhere to quality assurance policies
• Demonstrate the ability to self-manage and be efficient at completing a variety of tasks
• Supervise the output of off-shore team members and the quality of output

Biddable Expertise 

• Developing more advanced knowledge of Search & Social, by attending training, obtaining relevant qualification and keeping up to date with industry news and developments
• Develop a full working knowledge of all reporting and tracking tools as well as Excel and PowerPoint
• Contribute in developing new products and ways of working that improve biddable results

Campaign Management

• Fulfil relevant daily, weekly, monthly and quarterly tasks, ensuring that all campaigns are executed to plan and meet the targets
• Work with your Account Manager/Account Director to ensure that:
  • campaigns/projects timelines, cost estimates, schedules and forecasts are accurately developed and adhered to
  • campaigns are set up and optimised in the correct way, according to brief and Search/Social best practice
  • campaigns are monitored daily and hit relevant targets
  • creating reports accurately and developing presentations to the highest level of quality and integrity

• Help in preparing client-facing performance review presentations as well as deliver parts of these in client meetings
• Provide regular results analysis, reporting and recommendations
• Update budget sheets on a daily, weekly and monthly basis
• Under the guidance of your manager, develop and distribute accurate contact reports from meetings and conversations within 24 hours
• Coordinate and distribute regular status reports
• Keep clients and account team updated on the status of account activities
• Have input in developing short and long term Search & Social strategies for the client

Innovation & Initiative

• Contribute to the improvement of reporting, including testing and developing features and functionality in Excel and other related software
• Assist in the development and streamlining of processes involved in data capture, automated reporting and quality assurance
• Use your personal passion and creativity to help develop intelligent, innovative and effective ideas and process improvements for your projects/tasks
• Contribute your own ideas and opinions on your client’s business, how we work, and the industry we are in; establish a presence in the agency; have a voice in meetings

Desired Skills & Experience 

You are a go-getter, happy to roll up your sleeves and chip in to get the job done. You thrive in a team environment but also are independent and motivated to get on with it. You are analytical with a creative twist and love more than anything to put your hands up to contribute your ideas on a regular basis. You possess excellent numeracy, written and oral communications skills and have some previous experience working on either Paid Search or Paid Social campaigns. You must be excited by the digital landscape and want to drive performance for clients, whilst learning the technical setup that underpins a successful campaign, with analytical skills and attention to detail that can be used to help build and manage campaigns. Excellent familiarity with all the major social networks: TikTok, Meta, X, as well as others such as Snapchat. An interest in advanced data management and software would also be beneficial.

Employee Transparency 

At IPG Mediabrands, we celebrate differences and believe this makes us stronger. IPG Mediabrands are an equal-opportunity employer committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law. 

The Perks

We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So, we also offer a range of benefits:  

• Flexi–leave, with 25 days annual leave to be taken as the minimum. In addition to your holiday entitlement, the office usually closes between Christmas & New Year  
• Free breakfast and free lunch  
• Early finish Fridays 
• Core Hours (Mon-Thurs, flexible start/finish times)   
• Retail discounts 
• Electric vehicle salary sacrifice car scheme 
• Wellbeing programme, including Headspace & flu jabs 
• Interest-free season ticket loan  
• Paid time off for Volunteering  
• Group Income Protection  
• Life Assurance  
• Private Medical Insurance or Health Cash Plan (dependent on level)  
• Group Personal Pension Plan with matched contributions from 3-6%  
• Generous Parental Leave & Pay   
• Independent mortgage advice  
• Financial education  
• Employee Assistance Programme  
• Free eye tests  
• Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!

Consultant Psychiatrist – Women’s Locked Rehabilitation Service (Full Time, 37.5 hrs)

Specialism: General Adult or Forensic Psychiatry
Setting: 21-bed women’s locked rehabilitation service (personality disorder & complex mental health)

Overview

A specialist women’s mental health rehabilitation service is seeking a full-time Consultant Psychiatrist to join an established and supportive multidisciplinary team. The service provides care for women with complex mental disorders — including those with trauma histories and personality disorders — within a structured, recovery-focused locked rehabilitation environment.

You will act as the Consultant Psychiatrist and Responsible Clinician, leading on assessment, formulation, treatment planning, and MDT collaboration. The service has excellent links with local NHS pathways and is easily commutable from major surrounding cities.

Key Responsibilities

• Provide Consultant / RC-level clinical oversight for patients

• Lead MDT ward rounds, risk reviews, and strategic clinical meetings

• Offer expert psychiatric formulation and input into treatment planning

• Fulfil Responsible Clinician duties for detained patients under the Mental Health Act

• Contribute to clinical governance, service strategy, and management meetings

• Deliver in-house teaching and supervision, especially to junior medical staff

• Maintain CPD and meet revalidation requirements

Requirements

• Medical qualification with MRCPsych (or equivalent)

• CCT in General Adult Psychiatry or Forensic Psychiatry

• Experience working in inpatient settings with patients detained under the Mental Health Act

• Background in trauma-informed care and/or personality disorder services is highly desirable

• Strong leadership skills with previous involvement in service management

• Understanding of change management, mental health legislation, and contemporary issues in psychiatry

What’s on Offer

• Competitive salary

• £5,000 car allowance

• 30 days annual leave + bank holidays + birthday leave

• Pension scheme

• Life assurance

• Enhanced maternity package

• Free meals on duty

• Employee assistance and wellbeing support

• Comprehensive CPD, training, and career development

• Retail discounts and voluntary benefit schemes

• Medical indemnity cover

About Us 

KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning performance marketing and data and technology. Fuelled by a deep understanding of consumer behaviour, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at www.KINESSO.com 

Role Description 

You will be responsible for supporting the senior team members on the delivery of meaningful insights and strategic direction across the agency’s full range of digital marketing disciplines (including SEO, Biddable Media, Content and Social), in addition to primary research and audience insights. 

Your day-to-day role will involve providing insights to senior team members across our Research & Insights and Solutions departments to use when shaping their digital marketing strategies or compiling consultancy projects. You will also be asked to attend client QBRs in order to discuss your findings and provide context. Therefore, the ability to gather and analyse data, extrapolate meaningful insights and produce recommendations from this is paramount to the role.

Key Responsibilities 

• Providing data insights and collateral for sales meetings/pitches, client reviews and digital consultancy projects. 

• Identifying opportunities for new sales and to grow accounts across the existing client base. 

• Supporting existing clients and internal stakeholders with ad-hoc data analysis. 

• Assisting in the creation, implementation and analysis of primary research methodologies. 

• Creating thought leadership to market the Research & Insights team and they agency in general. 

• Assisting in the fostering of trusting relationships with prospects, clients and internal stakeholders. 
• Attending client QBR meetings, in person, to discuss your findings. 

Desired Skills & Experience 

• Quick and diligent learner, who is passionate about growing their digital marketing knowledge. 

• Ability to interpret large amounts of information, identify actionable insights and present them in a digestible format. 

• Experience/understanding of: 

• Marketing principles and how these fit within business (essential). 

• Digital marketing channels including SEO, Content Marketing, Biddable Media, UX and Social Media (desirable). 

• Primary research methodologies (questionnaires, focus groups etc.) and audience insights (desirable). 

• Proficient in the use of MS Excel, PowerPoint and Word. Advanced Excel knowledge is desirable. 

• Great interpersonal skills and a collaborative mind set. 
• Ability to perform under pressure; managing multiple projects and working to tight deadlines. 

Employee Transparency 

At IPG Mediabrands, we celebrate differences and believe this makes us stronger. IPG Mediabrands are an equal-opportunity employer committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law. 

THE PERKS 

We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So, we also offer a range of benefits:  

• Flexi–leave, with 25 days annual leave to be taken as the minimum. In addition to your holiday entitlement, the office usually closes between Christmas & New Year  
• Free breakfast and free lunch  
• Early finish Fridays 
• Core Hours (Mon-Thurs, flexible start/finish times)   
• Retail discounts 
• Electric vehicle salary sacrifice car scheme 
• Wellbeing programme, including Headspace & flu jabs 
• Interest-free season ticket loan  
• Paid time off for Volunteering  
• Group Income Protection  
• Life Assurance  
• Private Medical Insurance or Health Cash Plan (dependent on level)  
• Group Personal Pension Plan with matched contributions from 3-6%  
• Generous Parental Leave & Pay   
• Independent mortgage advice  
• Financial education  
• Employee Assistance Programme  
• Free eye tests  
• Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!

The role

Sales Ops is a force multiplier and "the critical link between the development and the execution of the sales strategy and go-to-market strategy." The team's mission is to increase the productivity and effectiveness of our customers and our GC colleagues by reducing friction in the sales process.

The Sales Ops Analyst will play a vital role in this mission, directly empowering our commercial teams and driving efficiency through robust system management, data integrity and user support. Diagnosing and fixing issues in Salesforce.com and in our commissions data will be a large part of this role.

Our Tech Stack and Tools: Salesforce, Qobra, Revenue Cloud, Docusign, Kernel, Cognism, LinkedIn Sales Navigator, Salesloft, Gong, ChiliPiper, Crossbeam.

What excites you

• Acting as a key partner to our Commercial teams, providing essential deal desk support and collaborating with a broad range of stakeholders across Sales, RevOps, Legal and Finance to guide deals from lead to close
• Taking ownership of system health across our sales tech stack, triaging user issues via Jira, performing audits and maintaining configurations for security, permissions and data integrity
• Translating business needs into effective tooling and process solutions, including gathering requirements, building configurations and supporting business process automations
• Enabling user adoption through clear training and communications, and proactively identifying productivity-boosting improvements across the stack
• Applying best practices and conducting rigorous testing to ensure robust, scalable outcomes
• Translating a technology-driven vision into tangible business outcomes
• Driving alignment on our vision and strategy, so every GeeCee has a clear understanding of our priorities, why they're important, and how their work impacts GoCardless' success
• Building trust and connection, so GeeCees are engaged as true advocates of the business, feel they have a clear voice, are listened to, and continue to deliver outstanding work through periods of transformational change
• Contributing to a vibrant culture where everyone feels a sense of belonging and loves working here
• Co-owning a significant portion of our commissions operations, approximately 40% of this role, including managing commissions data accuracy, supporting monthly/quarterly payment cycles, working closely with Finance and administering commissions tooling (primarily Qobra).

What excites us

• Proven experience in a Sales Operations, Revenue Operations or similar analytical role
• Hands-on experience working with CRM and sales tools, including building and maintaining configurations, custom objects and workflow automations
• Comfortable working with large, complex data sets in Google sheets or Excel.
• Experience managing or supporting commissions processes, including data validation, payment support and working with commissions platforms
• Strong communication skills and a partnership mindset to support and enable commercial teams

(Nice-to-haves)

• Salesforce Admin Certification
• Direct Deal Desk experience is a strong plus
• Familiarity with CPQ, Revenue Cloud or commission management tools such as Qobra
• An understanding of how CRM and sales tools integrate across a broader tech stack
• Experience in a Fintech or SaaS environment is beneficial, but not essential

Base salary range: £27,976 - £39,600

Base salary ranges are based on role, job level, location, and market data.  Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (£27,976 - £33,000) of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

About Us 

KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning performance marketing and data and technology. Fuelled by a deep understanding of consumer behaviour, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at www.KINESSO.com 

Key Responsibilities 

The Content Executive is responsible for producing content across a range of clients as directed by more senior team members.

Account Management:

• Working closely with other members of Experience Content and other operational teams such as SEO where relevant, encouraging communication & collaboration.
• Supporting administrative tasks across client accounts to help with organisation.
• Being accountable for fulfilling workload, meeting deadlines and keeping documentation up-to-date.

Team Management:

• Sharing knowledge and feedback with the wider team.
• Engaging with and contributing to team meetings to drive collaboration.

Content Execution:

• Generating and optimising content of various kinds – commercial, informational, engaging, offsite, creative.
• Following content briefs to create content for various B2B and B2C clients, with the ability to manage different styles and TOVs.
• Using approved in-house and third-party tools as directed to help in the content execution process.
• Uploading and amending content in a CMS (Wordpress, AEM and similar.

Content Quality:

• Reviewing and proof-reading content to ensure our output meets quality requirements.
• Ensure content follows brand guidelines, SEO best practices, and accessibility standards.

Sales and Strategy:

• Monitoring content trends and relevant industry news to develop knowledge.
• Researching clients and competitors to help spot opportunities for development.

Additional for language specialists only:

• Conducting keyword research and analysis to identify opportunities for content optimisation

Desired Skills & Experience 

• Great writing and attention to detail
• Basic SEO knowledge
• Time management skills 
• Willingness to learn and take on new responsibilities 

Employee Transparency 

At IPG Mediabrands, we celebrate differences and believe this makes us stronger. IPG Mediabrands are an equal-opportunity employer committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law. 

Please reach out to Ninette at ninette.desousa@mbww.com, if you would like to have a confidential conversation regarding any adjustments that would ensure our recruitment process is accessible for you. Please note requesting a reasonable adjustment will not affect your application.

THE PERKS 

We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So, we also offer a range of benefits:  

• Flexi–leave, with 25 days annual leave to be taken as the minimum. In addition to your holiday entitlement, the office usually closes between Christmas & New Year  
• Free breakfast and free lunch  
• Early finish Fridays 
• Core Hours (Mon-Thurs, flexible start/finish times)   
• Retail discounts 
• Electric vehicle salary sacrifice car scheme 
• Wellbeing programme, including Headspace & flu jabs 
• Interest-free season ticket loan  
• Paid time off for Volunteering  
• Group Income Protection  
• Life Assurance  
• Private Medical Insurance or Health Cash Plan (dependent on level)  
• Group Personal Pension Plan with matched contributions from 3-6%  
• Generous Parental Leave & Pay   
• Independent mortgage advice  
• Financial education  
• Employee Assistance Programme  
• Free eye tests  
• Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!

About Us 

KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning performance marketing and data and technology. Fuelled by a deep understanding of consumer behaviour, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at www.KINESSO.com 

Role Description 

This is a great role for you if you enjoy working in a fast-paced environment, getting involved in multiple projects, with multiple stakeholders and are obsessed with efficiency.

The role covers eCRM technical campaign workflow activation and management as well as data analysis, data management & lead validation solution integration, The role supports the technical side of account based marketing / lead generation activation with lead validation implementation & management, data modelling, dashboard development, campaign insights data extraction, data configuration, data research, eCRM platform integration, data workflows, api integrations.

We are looking for someone passionate about delivering great results, who loves innovating and challenging existing ways of working and subsequently converting them into scalable, repeatable motions. You should be a naturally organised person, able to build relationships with various stakeholders at differing levels as well as identify any key contacts.

Along the way, you’ll see tremendous growth in the team, its client base, and your personal career, as you develop a deep - and marketable - understanding of our service area. As a team, Demand Generation covers a wide range of craft skills including but not limited to Content Syndication, Lead Generation, Marketing Automation, Email Marketing, Social and Technical Implementations.

Key Responsibilities

• Support with the technical set-up and activation of ABM / lead gen campaigns as well as email nurture via sales and marketing automation platforms
• Provide clients with ongoing strategic and technical roadmaps to ensure that they get best value from their automation solutions.
• Responsible for all aspects of the marketing & sales tech stack configuration and administration - Marketo & Salesforce
• Have the ability to communicate and work closely with client technical teams and stakeholders.
• Capture and understand client business requirements and translate them into well-architected technical solutions by researching, testing and recommending the most appropriate options that best leverage platforms such as Salesforce and Marketo.
• Set up and maintain project plans and reporting
• Regular client and external supplier interaction and relationship building
• Prepare campaign level reporting, document and present learnings, findings and insights
• Collaborate with your colleagues across Technical, Social and Design craft streams to ensure cohesion
• Ensure campaigns are executed according to the brief and in a timely manner
• Working closely with and mentor junior team members to share knowledge and allow delegation of certain tasks

Desired Skills & Experience

• Significant experience in marketing or project/account management
• Hands-on and proven experience of day to day working with large scale clients and projects
• Experienced with E-mail marketing and nurture flows
• Experienced with creating optimised landing pages and emails that convert
• Knowledge and expertise in creating, managing, optimising and reporting on campaigns
• Knowledge of/experience with marketing automation systems (including Sales Force Marketing Cloud) to create, optimise and manage campaigns
• Ability to work efficiently, transparently and as part of a team
• Calm under pressure
• Digital and tech-savvy with solid understanding of modern digital marketing solutions and technologies
• Critical thinking and ability to problem solve quickly
• Proactiveness and eagerness to learn
• Excellent communication skills

Employee Transparency

At IPG Mediabrands, we celebrate differences and believe this makes us stronger. IPG Mediabrands are an equal-opportunity employer committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law. 

Please reach out to Ninette at ninette.desousa@mbww.com, if you would like to have a confidential conversation regarding any adjustments that would ensure our recruitment process is accessible for you. Please note requesting a reasonable adjustment will not affect your application.

THE PERKS 

We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So, we also offer a range of benefits:  

• Flexi–leave, with 25 days annual leave to be taken as the minimum. In addition to your holiday entitlement, the office usually closes between Christmas & New Year  
• Free breakfast and free lunch  
• Early finish Fridays 
• Core Hours (Mon-Thurs, flexible start/finish times)   
• Retail discounts 
• Electric vehicle salary sacrifice car scheme 
• Wellbeing programme, including Headspace & flu jabs 
• Interest-free season ticket loan  
• Paid time off for Volunteering  
• Group Income Protection  
• Life Assurance  
• Private Medical Insurance or Health Cash Plan (dependent on level)  
• Group Personal Pension Plan with matched contributions from 3-6%  
• Generous Parental Leave & Pay   
• Independent mortgage advice  
• Financial education  
• Employee Assistance Programme  
• Free eye tests  
• Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!

The Role 

We are looking for a Senior Infrastructure Manager who is, first and foremost, a people leader.

In this role, your primary responsibility is the health, performance, and career growth of your engineering team. While you must possess a solid technical background to understand the challenges your team faces, your day-to-day focus will not be hands-on technical work. Instead, you will use your experience to remove blockers, guide decision-making, and ensure your engineers have the environment they need to succeed.

You will act as the bridge between technical execution and business strategy, team budget management, defining roadmaps, and ensuring operational excellence across a complex hybrid (predominantly on-prem and some cloud) estate.

The Team You Will Lead 

You will lead the Infrastructure Solutions team within the wider Technical Operations department. Your engineers are responsible for building the environment, delivering projects as requested by Engineering and Product, and ensuring we remain available, scalable, and secure. They are not responsible for the BAU function of the platforms that is managed by another team within Technical Operations. The Infrastructure Solutions team takes a concept or idea and makes that into a reality within the boundaries and constraints of our platforms. 

You will be managing a team of engineers who individually possess experience in:

• On-Premise Linux systems, Container solutions, Debian packaging, Ansible, data streaming and queuing technologies such as Kafka or RabbitMQ
• Advanced database management knowledge (MySQL, Postgres) in replicated environments.
• Physical Network management, with an on-prem estate that is Juniper focused. 
• Cloud environments: GCP and AWS
• Platform engineer focused on building, maintaining and supporting an Internal Developer Platform (CI/CD)

The Operational Reality

It is important to be transparent about the environment you are joining. We operate at high velocity with a broad and complex technology estate. However, we are a lean team, not a giant corporation with endless resources.

• Context Switching is the Norm
• You will rarely have the luxury of focusing on a single task for weeks at a time. You will be required to shift focus multiple times a week, and sometimes multiple times a day, as business priorities evolve.
• Agility over Silos
• Because we are a lean team, we wear many hats. You must be comfortable pivoting from a strategic discussion to an operational challenge without losing momentum.
• Focus Management
• Success in this role requires the ability to maintain high standards while navigating a workload that changes dynamically. This is not a role for those who prefer a slow, singular focus; it is for those who thrive on variety, pace, and solving complex problems in real-time.

As the Senior Infrastructure Manager, You Will:

People Leadership & Talent Development

• Team Management
• Lead, mentor, and motivate a team of infrastructure engineers. Conduct weekly 1-2-1s, manage performance reviews, and handle all aspects of people management.
• Formal Training & Growth
• Go beyond ad-hoc mentoring to schedule and lead formal training sessions regarding operational improvements. Actively create professional development plans for your direct reports.
• Recruitment & Retention
• Own the hiring process for your team, ensuring we attract top talent and maintain a supportive, inclusive culture.
• Culture of Learning
• Foster a "Self-Learner" mindset. Create a transparent environment where failures are treated as learning opportunities and documented as such for future reference.

Strategic & Operational Management

• Budget & Capacity Planning
• Ability to own your team's budget and lead capacity planning initiatives. You will forecast future infrastructure needs to ensure we remain scalable while managing spend for subscriptions and hardware.
• Risk & Contingency
• Proactively identify operational risks and form contingency plans immediately to ensure business continuity.
• Procedure & Frameworks
• Ability to define, maintain, and cascade operational procedures (SOPs) and ITIL standards.
• Prioritisation
• Shield your team from noise by effectively prioritising workloads (Changes, Problems, and Projects) and managing stakeholder expectations.

Technical Support & Oversight

• Performance Optimisation
• Measure and optimise system performance with a focus on improving reliability and time-to-market. You will drive innovation to get ahead of internal customer needs rather than just reacting to them.
• Visual Documentation
• Ensure the team produces detailed system design documentation, specifically enforcing the inclusion of visual representations to support understanding. Ability to technologically assess it as a technical editor.
• Hybrid Estate Management
• Ability to oversee the management of both On-Premise and Cloud (GCP/AWS), ensuring high availability across all environments.
• Unblocking Issues
• Act as the senior escalation point for complex technical issues. Your goal is not to fix the issue yourself, but to coordinate the right resources and provide air cover.

General Duties

On-Call DutiesWillingness to participate in the Management On-Call Rotation to support the department and the business (Current frequency: Once every three weeks).Ad-HocCarry out other strategic or technical duties required to support the Director/VP of Technical Operations.

Essential Knowledge, Skills, and Experience

Leadership & Management Competencies

• Proven Management Experience
• Significant experience leading a technical team, with a specific focus on the people management aspect (performance reviews, career growth etc).
• Project Management
• Strong project management experience with the ability to delegate effectively to meet tight deadlines. You must be able to multitask and maintain focus in a high-priority environment.
• Communication
• Exceptional verbal and written communication skills. You must be able to liaise effectively with management and other business areas. Engagement may also include interactions with senior technical engineers/leaders within other teams and C-Team members. 
• Goal Oriented
• You must be highly goal-oriented with strict attention to detail, capable of prioritising workload and demand to ensure targets are met.
• ITIL Application / Lean Six Sigma
• Deep knowledge of and experience with ITIL practices, with the ability to apply them to improve team workflows. Demonstrated ability to apply Lean Six Sigma concepts.

Technical Environment & Team Capabilities

Focusing on the technical skills that your engineers possess, it would be ideal if you had a decent working knowledge of each of the areas. Hands-on expertise in every area is not required, but the ability to hold and facilitate discussions, know when to push or hold back and when to ask poignant questions will help you effectively mentor the team and guide architectural decisions. 

For reference from above these areas are: on-prem and AWS/GCP solutions; system design from network to application level; resilient database availability strategies; automation and configuration management via Ansible, Docker and CI/CD; programming awareness in Python; Linux administration.

Your willingness to learn what you don’t know is required to succeed in this role and we will support you through that journey.

Desirable Knowledge, Skills, and Experience

The following skills or experiences are advantageous but not strictly required. They would be utilised for facilitating tasks rather than for direct, hands-on implementation.

• Innovation & Debt Management
• A keen interest in new technologies and innovation, specifically supporting development teams in the refactoring of technical debt.
• Advanced Containerization
• Deep knowledge of Kubernetes, Docker, and container ecosystems.
• Observability
• Experience with monitoring systems (e.g., Zabbix, Grafana) and logging stacks (Elasticsearch, Kibana).
• Data Streaming
• Experience with data streaming and queuing technologies, specifically Apache Kafka and Druid.
• Web & Storage
• Knowledge of Nginx (or other web server technologies) and storage technologies like Gluster.
• Tooling
• Proficiency with JIRA and Confluence for project tracking and documentation.
• Version Control
• strong understanding of Git and version control best practices.

Why This Role?

If you are an experienced technical leader who finds more satisfaction in growing people and building high-performing teams than in closing tickets yourself, this is the role for you. You will have the autonomy to shape the culture of the Infrastructure function and the strategic backing to make a real impact on the business

A Note to Candidates

At Partnerize, we recognise that the perfect candidate doesn't exist. If you are a strong people manager with a background in tech, but maybe haven't touched a command line in a few years - that’s okay! We are looking for leadership first. We encourage you to apply if you feel you have the management skills to help our team thrive.

UK Benefits & Perks

• 25 days holiday in addition to bank holidays 
• Enhanced Parental Leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment
• 5 extra 'Partnerize Parental Days' each year
• Private Medical Insurance through Vitality 
• Enhanced pension contributions
• Cycle to Work scheme 
• Eye Care Vouchers 
• Life Assurance
• Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program
• Regular company events and activities