Finance Manager – Gross Margin B2B  

Leeds / Hybrid - 3 days per week in the office  

 About the Role  

At SharkNinja, we innovate fast and execute with precision. As Finance Manager for our B2B channel, you’ll own the gross margin accounting and internal reporting processes that power strategic decisions for some of our most critical partnerships. This role is about more than numbers—it’s about driving insight, influencing outcomes, and ensuring we deliver profitable growth in a dynamic marketplace.  

• Lead B2B Margin Accounting: Manage accurate and timely accounting for gross margin across B2B channels, including cost of goods sold, rebates, and promotional spend.  

• Deliver High-Impact Reporting: Produce internal reports that highlight performance drivers and actionable insights for leadership and commercial teams, focusing on risks & opportunities to the P&L in the revenue deductions space.  

• Partner with Commercial & Operations: Collaborate closely with Sales, Supply Chain, and FP&A teams to understand margin impacts and optimise gross margin reporting.  

• Balance sheet reporting: Interrogate and challenge GM accrual balances and look for areas where reporting clarity and general balance sheet health can be optimised.  

• Drive Process Excellence: Identify opportunities to automate, streamline, and enhance reporting accuracy and speed.  

• Internal Controls: Own internal reporting controls and be the first level of review within your area, ensuring all key controls have SOX compliant preparer and reviewer procedures.  

• Manage and Mentor a Team: fostering a culture of accountability, growth and collaboration. 

What You’ll Bring  

• Experience: 5+ years in finance/accounting roles, ideally with exposure to B2B or e-commerce channels.  

• Technical Skills: Strong knowledge of gross margin accounting, trade terms, and promotional spend. Advanced Excel; ERP experience (Oracle or similar) preferred. Strong knowledge of IFRS15 and Sarbanes-Oxley Act (SOX) is preferred.  

• Commercial Acumen: Ability to link financial performance to business drivers and influence decision-making.  

• Analytical Mindset: Skilled at interpreting complex data and presenting clear, actionable insights.  

• Agility & Drive: Thrive in a fast-paced, high-growth environment with a proactive, results-oriented approach.  

• Qualification: Fully qualified accountant in any of CIMA, ACCA, ACA, or equivalent.  

#LI-HYBRID 

Location: London or Leeds Hybrid (3 days from the office) 

ABOUT THE ROLE 

As the Global AI-Enhanced Quality Manager, you will define the future of quality at SharkNinja. You’ll lead global QA standards across human and AI-assisted channels, ensuring we deliver empathetic, consistent, and high-performing consumer experiences worldwide. You’ll modernize our approach to quality—shifting from traditional sampling to intelligent, AI-informed assessment—while ensuring our programs build trust and reinforce our Hear It, Feel It, Fix It philosophy. You’ll partner with Technology to influence how tools evolve and with regional leaders to ensure global alignment with local nuance. 

HERE’S WHAT YOU’LL DO 

• Lead global QA strategy, scorecard design, calibration models, and quality expectations across all regions and channels. 

• Modernize QA practices by integrating AI-supported evaluation, behavioral cues, and near-real-time performance visibility. 

• Partner with Technology to inform requirements, training data needs, and workflow enhancements for AI QA tools. 

• Drive global calibration practices to ensure fairness, alignment, and consistent agent evaluation. 

• Identify agent capability gaps and collaborate with Global L&D on training and coaching interventions. 

• Provide guidance to Operations, regional QA leaders, and BPO partners to maintain high standards and continuous improvement. 

• Translate QA learnings into clear actions that elevate empathy, trust, and the consumer experience. 

• Ensure SharkNinja provides all consumers with an extraordinary 5-star experience regardless of their preferred contact channel  

• Promote a culture of curiosity, quality, and rapid problem-solving in alignment with Hear It, Feel It, Fix It. 

• Travel to our international engagement centres as required  

HERE’S WHAT YOU’LL BRING 

• Bachelor’s degree in Business, Communications, Operations, or similar discipline; equivalent experience welcome. 

• 6+ years of experience in QA leadership, contact center operations, or consumer experience performance roles. 

• Deep understanding of QA frameworks, calibration practices, and performance drivers. 

• Experience working with or influencing AI-supported QA tools; ZOOM an asset. 

• Ability to drive global standardization while respecting cultural and linguistic differences. 

• Strong analytical mindset and ability to connect quality trends to meaningful actions. 

• Excellent communication skills with the ability to influence cross-regional leaders and partners. 

• Curiosity, adaptability, and a passion for elevating quality in modern, AI-enabled environments. 

WHAT SUCCESS LOOKS LIKE 

• Global QA standards evolve into modern, AI-supported frameworks that improve accuracy and speed. 

• All markets show improved quality, consistency, and trust-building behaviors. 

• Calibration is strong, fair, and aligned across regions. 

• Clear, predictive quality signals help prevent issues before they impact consumers. 

• The QA function becomes a driver of brand trust through empathy, clarity, and action—embodying Hear It, Feel It, Fix It. 

Location: London or Leeds Hybrid (3 days from the office) 

ABOUT THE ROLE 

The Global Escalation Strategy & Compliance Manager is a pivotal new role responsible for protecting the consumer experience, elevating decision quality, and reducing unnecessary escalations across SharkNinja’s global support network. You’ll build and execute the strategy that keeps both task-based escalations and executive-level escalations low—and ensures every case is resolved with speed, empathy, accuracy, and trust. You will ensure BPO teams consistently follow our processes around warranty, goodwill, documentation, and case handling, while shaping the operational conditions that prevent escalations from happening in the first place. Through strong partnerships, smart frameworks, and our Hear It, Feel It, Fix It mindset, you’ll help us understand what consumers are telling us, feel the impact of those moments, and act decisively to eliminate friction at its source. 

HERE’S WHAT YOU’LL DO 

• Own the global strategy for minimizing both task-based and executive-level escalations, with a long-term vision of approaching near-zero executive escalation volume. 

• Build frameworks that ensure BPO agents consistently adhere to SharkNinja standards around warranty evaluation, goodwill gestures, documentation accuracy, and case resolution. 

• Monitor compliance and identify patterns of deviation, escalating risks early and driving corrective action with BPO partners. 

• Analyze escalation drivers and partner with Operations, QA, and L&D to eliminate root causes through improved processes, training, coaching, or policy clarity. 

• Transform the escalations process into a predictable, well-governed workflow with clear SLAs and accountability. This includes working with IT and our Tech team to ensure our systems are optimized and refined to allow for seamless escalation paths and full reporting visibility of escalation activity. 

• Lead deep-dive reviews on all executive escalations, identifying systemic issues and designing strategies to prevent recurrence. 

• Develop performance reporting, dashboards, and executive narratives that highlight trends, risks, and successes in escalation reduction and compliance quality. 

• Partner cross-functionally to strengthen consumer trust by ensuring resolutions align to SharkNinja’s empathy-first approach. 

• Drive internal alignment to our Hear It, Feel It, Fix It success pillars—ensuring we listen deeply, understand emotionally, and act decisively. 

• Speak with consumers as needed to resolve complaints and to restore faith in our brand 

• Periodically visit our BPO partners to understand root cause of escalation drivers with boots on the ground. 

HERE’S WHAT YOU’LL BRING 

• Bachelor’s degree in Business, Operations, Communications, or a related field; equivalent experience welcome. 

• 5+ years of experience in escalations leadership, compliance, contact center operations, or CX performance management. 

• Experience managing or influencing BPO performance across markets or channels. 

• Strong understanding of escalation workflows, warranty compliance, case handling standards, and risk management. 

• Proven ability to design strategies that reduce escalations and improve case handling consistency. 

• Skilled in analyzing root causes, identifying systemic issues, and driving preventive action. 

• Superb communication skills—calm, clear, and confident in high-visibility or executive-sensitive scenarios.  This includes regular reports to our ELT highlighting trends and related actions. 

• A passion for empathy-driven service and process integrity that builds trust with consumers. 

• A proactive, ownership-driven mentality with urgency, curiosity, and a focus on delivering measurable outcomes. 

• An understanding of both global consumer and agent escalation behaviors and how to care for each through both regional and universal policy. 

WHAT SUCCESS LOOKS LIKE 

• Executive escalations decrease dramatically and approach near zero thanks to strategic prevention, training, and clarity. 

• Task-based escalations decline significantly due to improved compliance, capability, and decision confidence across BPO teams. 

• Escalation handling becomes predictable, swift, and fully aligned to SLA expectations. 

• BPO teams consistently meet SharkNinja standards for warranty, goodwill, documentation, and case-handling quality. 

• Trend reporting provides clear visibility and drives organizational action before issues escalate. 

• Consumers feel heard, understood, and supported—reflecting our Hear It, Feel It, Fix It philosophy in every resolution. 

• The role becomes a key guardian of trust, ensuring brand-protective outcomes across global markets. 

What You’ll Do 

We are looking for a People Experience Administrator to join the People & Culture EMEA team in Leeds. Reporting to the Senior People Operations Manager, this role provides essential administrator support across core people processes, ensuring accurate data management and a flawless employee experience through the employee lifecycle.  

Administrative and Operational  

• Support the People team by acting as an initial point of contact for everyday People queries, escalating more complex issues as needed.  

• Maintain and update employee records in our HRIS and electronic folders, ensuring accuracy and data protection compliance.  

• Assist with payroll administration by preparing and inputting data, gathering supporting documentation, and following approval workflows. 

• Provide administrative support for benefits, including enrolments and responding to employee queries.  

• Prepare People documentation such as employment contracts, contractual amendments, and employee verification using consistent templates.  

• Actively monitor and manage the People Experience inbox, responding to queries and directing requests appropriately.  

People Experience 

• Support the onboarding process, including preparing documentation, coordinating employee inductions, and ensuring system access is set up. 

• Assist with pre-employment verification and Right to Work documentation.  
• Maintain accurate records of employee lifecycle changes (e.g. new hires, leavers, internal moves) 
• Support the People team to deliver consistent and positive employee experiences across all markets.  

HR Projects & Initiatives  

• Provide administrative support on People projects and initiaties as required.  

• Assist with updates to People systems, processes, and documentation.  

• Support the team in maintaining accurate policies and internal communications.  
• Contribute to process improvements by identifying opportunities to streamline administrative tasks.  

What You’ll Bring 

• Experience in an Administrative or People Support role. 
• Strong organizational skills with the ability to manage multiple tasks and high volume 
• Strong attention to detail and accuracy 
• Clear communication skills and a helpful, proactive approach 
• Ability to handble confidential information with absolute discretion 
• Experience with People systems and ability to learn fast. 
• Bonus: Fluent in another European language like French, German, Italian, Spanish etc. 

Regional Manager, CX Support Operations — EMEA 

Leeds / Hybrid - 3 days from office 

About the role: 

You will be the EMEA execution lead for CX Support Operations — owning day-to-day operational delivery and running a ‘Find It | Fix It’ rapid action cadence to spot smoke, remove friction, and protect the post purchase consumer experience. 

This is a hands-on operator role: you will run daily controls and tasking, translate Cx insights into clear defect hypotheses, and drive fast cross-functional fixes with Logistics, DTC/eCommerce, Finance, Fraud, Technology/IT and CX Delivery partners. 

What You’ll Own 

EMEA day-to-day operational execution 

• Run daily/weekly operational routines that keep order support healthy across EMEA markets. 

• Lead triage and prioritisation of live order issues (payments, refunds, returns, carrier escalations, backorders, order corrections, address changes, exception handling). 

• Own the EMEA escalation pathway for operational defects and exceptions: clear intake, severity rules, updates, and closure criteria. 

• Maintain operational controls that reduce risk exposure and consumer harm. 

Find It | Fix It (rapid action continuous improvement) 

• Operate a repeatable ‘Find It | Fix It’ cycle: 

• Find It: detect smoke via Cx signals (contacts, defect tags, WISMO, payment failure trends, refund ageing, carrier scan anomalies, backlog aging). 

• Fix It: drive rapid root-cause, propose the smallest effective fix, mobilise the right partners, confirm impact, then standardise. 

• Build and manage the EMEA defect backlog (what it is, why it matters, who owns it, by when, and how we’ll measure improvement). 

• Drive closure of recurring defects by fixing process, policy, content, tooling, or partner handoffs. 

CX data → insight → action 

• Use CX operational and contact data to: 

• Identify friction and failure demand. 

• Quantify impact (contacts, cost, refunds, SLA misses, delivery promise performance). 

• Prioritise the backlog with clear rationale. 

• Create simple, trusted reporting that tells the story: “what’s broken, what we’re doing, what moved.” 

Partner leadership across EMEA 

• Act as the day-to-day operational partner for Logistics, DTC/eCommerce, Finance, Fraud, and Technology. 

• Create clear working agreements for: 

• Escalations and incident response 

• Ownership of fixes 

• Release/rollout comms to CX Delivery 

• Documentation and training 

Standards, documentation, and enablement 

• Maintain EMEA process and policy documentation (SOPs, playbooks, escalation guides). 

• Enable front-line and Tier 2 teams through: 

• Clear workflows and decision trees 

• Templates/macros/content updates 

• Targeted training for new changes 

Key Relationships 

• Director, Cx Support Operations (manager): priorities, escalation, governance, performance. 

• CX Delivery leaders (BPO and/or in-house): operational outcomes, readiness, training, defect feedback loop. 

• Logistics / Supply Chain / Carriers: delivery exceptions, claims, scan issues, warehouse exceptions. 

• DTC/eCommerce & Order Management: order flows, promise rules, promotions, cancellations, substitutions. 

• Finance / Payments / Fraud: disputes, chargebacks, failed payments, refund controls, risk. 

• Technology / IT / CX Systems: incident response, access governance inputs, defect remediation. 

What Success Looks Like  

Operational control: daily routines in place; escalations are predictable, fast, and closed with clear outcomes. 

• Friction reduction: measurable reduction in EMEA order-related contacts (WISMO, refunds, payment failures, delivery exceptions). 

• Defect closure: an EMEA defect backlog exists with owners and dates; recurring issues are reduced and prevented. 

• Speed to fix: time from ‘smoke spotted’ → ‘fix released’ decreases; fewer repeat incidents. 

• Partner confidence: Logistics/DTC/Finance/IT partners trust the process and see clear value in prioritisation and communication. 

• Team enablement: front-line teams have better tooling, SOPs, and training; less manual firefighting. 

Required Experience 

• 5+ years in CX Operations / Postpurchase operations / eCommerce operations / Logistics exception management. 

• Proven experience running daily operational routines and handling live escalations. 

• Strong analytical capability: turning operational/contact data into clear priorities and actions. 

• Track record delivering process improvement in a matrix environment. 

• Comfort working across multiple EMEA markets and nuances. 

Preferred Experience 

• DTC or omnichannel retail experience. 

• Exposure to OMS/CRM and contact center tooling (no deep engineering required). 

• Experience working with payments (Klarna/PayPal/Braintree), refunds/returns, and carrier escalation paths. 

• Experience operating incident response / defect management cadence. 

#LI-HYBRID

Senior Credit Controller 

Leeds / Hybrid - 3 days per week in office 

About the role 

As we grow our Leeds finance team we're looking for a Senior Credit Control position to join a team of 3 credit controllers, reporting to the Credit Manager EMEA. Responsible for managing complex customer accounts, ensuring timely debt recovery, and maintaining the accuracy of financial records. The role goes beyond day-to-day credit control, requiring strong stakeholder engagement across Sales, Operations, and Finance, as well as a proactive approach to identifying and mitigating credit risk

• Process and allocate monies received from remittances
• Monitor and manage complex customer accounts to ensure timely payment and swift resolution of billing queries.
• Maintain accurate records of customer interactions and transactions
• Liaise with the Sales and Operational teams to address customer inquiries and disputes
• Report on aged debt and providing regular updates to management
• Identify and escalate any potential credit risks to management
• Organize and maintain shared email inboxes
• Working closely with Credit Control manager to review and improve team processes
• Involvement in the development and execution of test scenarios for finance systems
• Ownership of audit requests
• Take ownership of shortage and price claims, managing the end to end process and working with Credit Control, Sales & Ops to ensure timely resolution, reporting back to key stakeholders on progress
• Provide support to the team, first POC for queries/support
  
  

Some of the skills and experience you'll bring 

• Proven experience in a credit control or finance role
• Excellent communication and interpersonal skills
• Strong numerical and analytical abilities
• Proficient in Microsoft Office, particularly Excel; experience with accounting software is a plus
• A can-do attitude, with a strong team working ethic

#LI-HYBRID

Objective 

The Operations Associate is critical in the store team and is responsible for driving to profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Manager & Operations Lead in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager & Operations Lead.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Support other areas of the business, including Sales & Service and Cashier, as needed 

Operations Associate Qualifications 

• Preferred prior work experience in a client-centric, sales & operational environment 
• Passion for customer service and delivering exceptional experiences
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships
• Aligns with and embodies ALO's Guiding Principles
• Proof of right to live and work in the UK 

Operations Associate Schedule 

Part-Time associates are expected to work up to 29 hours per week; Full-Time associates are expected to work 32-40 hours per week with 100% of their work week in operations and floor support. All employees' availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. 

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1#li-onsite

We are looking for a Core Banking Platform and Product Manager who will own and evolve the bank’s core banking platform and account model, ensuring it is scalable, well understood and supports current and future product needs.

You will define and drive product direction for accounts, aligning customer needs, product design and system capability. Be responsible for account structures, configuration (interest, limits, rules, lifecycle), platform capabilities and constraints, and vendor management. Build internal expertise and documentation to reduce reliance on external partners and enable other Product Managers to deliver effectively through the platform.

This is a collaborative role where you will work closely with Engineering, Operations, Risk and Compliance to deliver customer-ready, compliant and commercially effective outcomes.

Key Responsibilities:

Product Ownership & Delivery:

• Own end-to-end delivery, from problem definition to optimisation
• Set priorities, define success metrics and make informed trade-offs

Platform Ownership:

• Evolve account structures and ensure scalable, consistent models
• Align product design with system capability and reduce complexity

Engineering Partnership:

• Collaborate on solution design and system behaviour
• Challenge assumptions and ensure scalable outcomes

Internal Capability:

• Build internal knowledge and improve documentation
• Reduce reliance on external vendors and enable teams

Vendor Management:

• Own vendor relationship, performance and roadmap influence

Regulatory & Control:

• Ensure compliance with UK financial services regulations and audit readiness

Performance & Outcomes:

• Monitor performance, reduce issues and improve delivery outcomes

Stakeholder Collaboration:

• Work cross-functionally and align teams on priorities and delivery

Skills & Experience

• Significant Core banking platform and account structure expertise.
• UK financial services knowledge.
• Strong product management and technical understanding.
• Vendor management experience.
• Clear communication and ownership mindset.

Role Purpose

We are looking for an Open Banking Product Manager who will own and develop the bank’s Open Banking capabilities (AIS & PIS), ensuring regulatory compliance, strong governance and reliable operational performance. You will be responsible for Driving the evolution of Open Banking from compliance-led delivery to customer and commercial value, improving implementation quality, technical understanding and customer outcomes.

This is a hands one role where you are responsible for platform capabilities (APIs, consent, authentication and integrations), operational performance (availability, incidents, reliability), regulatory reporting and controls, and vendor/partner management. Overseeing customer-facing Open Banking use cases (e.g. payments, deposits) and identify opportunities to enhance the proposition.

This is also a collaborative role where you will work closely work closely with Engineering, Operations, Risk and Compliance to deliver scalable, customer-ready solutions. As part of a small, high ownership team, flexibility and support across other product areas is expected.

Key Responsibilities:

Product Ownership & Delivery:

• Own end-to-end delivery and prioritisation
• Define problems, outcomes and success metrics
• Make informed trade-offs and drive through to optimisation

Performance & Operations:

• Monitor performance (availability, errors, usage)
• Lead incident management with Engineering and vendors
• Continuously improve reliability

Engineering Partnership:

• Collaborate on APIs, consent, authentication and integrations
• Contribute to solution design and scalability

Customer & Proposition:

• Use data and insight to identify customer needs
• Enhance the proposition beyond compliance

Strategy & Roadmap:

• Own roadmap and align with wider product strategy
• Track regulation, market trends and innovation opportunities

Platform & Partner Management:

• Manage vendors and platform performance
• Ensure scalable, effective solutions

Regulatory & Governance:

• Ensure compliance with Open Banking regulation
• Maintain strong controls, testing and audit readiness

Stakeholder Collaboration:

• Align Engineering, Risk, Compliance, Operations and Product teams
• Communicate clearly and drive delivery

Skills & Experience

• Significant experience within Open Banking expertise (AIS & PIS)
• API and integration knowledge
• UK financial services experience
• Proven delivery of Open Banking solutions
• Vendor management experience
• Strong product management and technical fluency
• Clear communication and ownership mindset

The role

At GoCardless, we’re on a mission to revolutionise how businesses get paid. As we scale, equipping our commercial teams with the right knowledge, tools, and content at the right time is critical to our success.

The Revenue Enablement Manager – Readiness & Content, ensures commercial teams have the right assets and plays at the right moment. You own how enablement content is created, governed, distributed and optimised to support faster execution and higher quality deals, globally. 

You work closely with the Global Enablement Lead, Product Marketing, Sales and Customer Success to ensure the enablement strategy is activated through governed, usable and revenue impacting content.

You’ll bring a mix of frontline commercial experience, strong content sensibility, and operational rigour to drive tangible business outcomes.

What excites you 

• Content Strategy & Creation
  • Develop and maintain a library of high-impact enablement content (pitch decks, one-pagers, playbooks, talk tracks, objection handlers).
  • Partner with Product Marketing, Sales, and Customer ops teams to ensure messaging is consistent, relevant, and aligned to buyer needs.
  • Translate complex product/solution capabilities into digestible, value-led collateral for internal and external use.
• Readiness & Best Practice Enablement
  • Own the “last mile” of readiness: ensuring commercial teams know what to use, when to use it, and how to use it to influence pipeline.
  • Run content-specific enablement sessions and office hours to drive adoption and front line readiness.
  • Support customer enablement by collaborating with CSMs and CS Ops to create assets that drive onboarding, expansion, and retention.
  • Reinforce learning and coaching programmes through practical assets and templates
• Content Governance & Operations
  • Own and optimise our content management system to ensure content is easy to find, up to date, and used effectively.
  • Establish a process for content lifecycle management, working with stakeholders to audit and sunset outdated assets.
  • Track content performance and usage to continuously improve effectiveness and inform new asset creation.
  • Feed real execution needs back into enablement and GTM planning
• Cross-Functional Collaboration
  • Act as a tactical bridge between Enablement and all commercial functions eg. Sales, Product, Legal, Pricing etc to ensure consistency and clarity.
  • Influence go-to-market motions by aligning enablement content to product launches, campaign initiatives, and market shifts with clear, ready to use materials

What excites us  

Experience

• Essential: 3+ years in a revenue enablement, content marketing, or revenue operations role – ideally with experience managing a content system and/or proficient in owning systems.
• Essential: Track record of creating and driving adoption of impactful enablement materials that move the needle on commercial outcomes.
• Bonus: 2+ years in a commercial role (AE, CSM/AM, SDR, Partnerships, Marketing) with a proven understanding of the B2B sales lifecycle, preferably in SaaS or FinTech

Skills & Attributes

• Commercial Acumen: Deep understanding of sales and customer success motions – you can spot what’s missing in a deck or playbook because you’ve been there.
• Content Fluency: Exceptional writing and content development skills; able to simplify complexity into powerful narratives and assets.
• Operational Rigor: Skilled at managing processes, systems, and workflows to keep enablement materials accurate, accessible, and impactful.
• Collaboration & Influence: Comfortable working cross-functionally with senior stakeholders to align on messaging, needs, and outcomes.
• Analytical Mindset: Able to track content performance and make data-driven decisions about what to scale, fix, or retire.
• Bias to Action: You’re a self-starter who thrives in ambiguity and takes ownership to make things better without waiting to be asked.

The above is a guideline and we welcome applications from all backgrounds and experiences. If you feel like you have what it takes to do this role, please apply! 

Bonus Points

• Experience working with enablement platforms (i.e Showpad, BigTinCan, Gong).
• Familiarity with SFDC, Revenue Intelligence, Buyer Enablement and/or content analytics tools.
• Background in B2B fintech, payments, or high-growth SaaS environments.

Base salary range: £32,800 - £49,200

Base salary ranges are based on role, job level, location, and market data.  Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (£32,800 - £41,000) of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

The Role 

We are looking for a Senior Infrastructure Manager who is, first and foremost, a people leader.

In this role, your primary responsibility is the health, performance, and career growth of your engineering team. While you must possess a solid technical background to understand the challenges your team faces, your day-to-day focus will not be hands-on technical work. Instead, you will use your experience to remove blockers, guide decision-making, and ensure your engineers have the environment they need to succeed.

You will act as the bridge between technical execution and business strategy, team budget management, defining roadmaps, and ensuring operational excellence across a complex hybrid (predominantly on-prem and some cloud) estate.

The Team You Will Lead 

You will lead the Infrastructure Solutions team within the wider Technical Operations department. Your engineers are responsible for building the environment, delivering projects as requested by Engineering and Product, and ensuring we remain available, scalable, and secure. They are not responsible for the BAU function of the platforms that is managed by another team within Technical Operations. The Infrastructure Solutions team takes a concept or idea and makes that into a reality within the boundaries and constraints of our platforms. 

You will be managing a team of engineers who individually possess experience in:

• On-Premise Linux systems, Container solutions, Debian packaging, Ansible, data streaming and queuing technologies such as Kafka or RabbitMQ
• Advanced database management knowledge (MySQL, Postgres) in replicated environments.
• Physical Network management, with an on-prem estate that is Juniper focused. 
• Cloud environments: GCP and AWS
• Platform engineer focused on building, maintaining and supporting an Internal Developer Platform (CI/CD)

The Operational Reality

It is important to be transparent about the environment you are joining. We operate at high velocity with a broad and complex technology estate. However, we are a lean team, not a giant corporation with endless resources.

• Context Switching is the Norm
• You will rarely have the luxury of focusing on a single task for weeks at a time. You will be required to shift focus multiple times a week, and sometimes multiple times a day, as business priorities evolve.
• Agility over Silos
• Because we are a lean team, we wear many hats. You must be comfortable pivoting from a strategic discussion to an operational challenge without losing momentum.
• Focus Management
• Success in this role requires the ability to maintain high standards while navigating a workload that changes dynamically. This is not a role for those who prefer a slow, singular focus; it is for those who thrive on variety, pace, and solving complex problems in real-time.

As the Senior Infrastructure Manager, You Will:

People Leadership & Talent Development

• Team Management
• Lead, mentor, and motivate a team of infrastructure engineers. Conduct weekly 1-2-1s, manage performance reviews, and handle all aspects of people management.
• Formal Training & Growth
• Go beyond ad-hoc mentoring to schedule and lead formal training sessions regarding operational improvements. Actively create professional development plans for your direct reports.
• Recruitment & Retention
• Own the hiring process for your team, ensuring we attract top talent and maintain a supportive, inclusive culture.
• Culture of Learning
• Foster a "Self-Learner" mindset. Create a transparent environment where failures are treated as learning opportunities and documented as such for future reference.

Strategic & Operational Management

• Budget & Capacity Planning
• Ability to own your team's budget and lead capacity planning initiatives. You will forecast future infrastructure needs to ensure we remain scalable while managing spend for subscriptions and hardware.
• Risk & Contingency
• Proactively identify operational risks and form contingency plans immediately to ensure business continuity.
• Procedure & Frameworks
• Ability to define, maintain, and cascade operational procedures (SOPs) and ITIL standards.
• Prioritisation
• Shield your team from noise by effectively prioritising workloads (Changes, Problems, and Projects) and managing stakeholder expectations.

Technical Support & Oversight

• Performance Optimisation
• Measure and optimise system performance with a focus on improving reliability and time-to-market. You will drive innovation to get ahead of internal customer needs rather than just reacting to them.
• Visual Documentation
• Ensure the team produces detailed system design documentation, specifically enforcing the inclusion of visual representations to support understanding. Ability to technologically assess it as a technical editor.
• Hybrid Estate Management
• Ability to oversee the management of both On-Premise and Cloud (GCP/AWS), ensuring high availability across all environments.
• Unblocking Issues
• Act as the senior escalation point for complex technical issues. Your goal is not to fix the issue yourself, but to coordinate the right resources and provide air cover.

General Duties

On-Call DutiesWillingness to participate in the Management On-Call Rotation to support the department and the business (Current frequency: Once every three weeks).Ad-HocCarry out other strategic or technical duties required to support the Director/VP of Technical Operations.

Essential Knowledge, Skills, and Experience

Leadership & Management Competencies

• Proven Management Experience
• Significant experience leading a technical team, with a specific focus on the people management aspect (performance reviews, career growth etc).
• Project Management
• Strong project management experience with the ability to delegate effectively to meet tight deadlines. You must be able to multitask and maintain focus in a high-priority environment.
• Communication
• Exceptional verbal and written communication skills. You must be able to liaise effectively with management and other business areas. Engagement may also include interactions with senior technical engineers/leaders within other teams and C-Team members. 
• Goal Oriented
• You must be highly goal-oriented with strict attention to detail, capable of prioritising workload and demand to ensure targets are met.
• ITIL Application / Lean Six Sigma
• Deep knowledge of and experience with ITIL practices, with the ability to apply them to improve team workflows. Demonstrated ability to apply Lean Six Sigma concepts.

Technical Environment & Team Capabilities

Focusing on the technical skills that your engineers possess, it would be ideal if you had a decent working knowledge of each of the areas. Hands-on expertise in every area is not required, but the ability to hold and facilitate discussions, know when to push or hold back and when to ask poignant questions will help you effectively mentor the team and guide architectural decisions. 

For reference from above these areas are: on-prem and AWS/GCP solutions; system design from network to application level; resilient database availability strategies; automation and configuration management via Ansible, Docker and CI/CD; programming awareness in Python; Linux administration.

Your willingness to learn what you don’t know is required to succeed in this role and we will support you through that journey.

Desirable Knowledge, Skills, and Experience

The following skills or experiences are advantageous but not strictly required. They would be utilised for facilitating tasks rather than for direct, hands-on implementation.

• Innovation & Debt Management
• A keen interest in new technologies and innovation, specifically supporting development teams in the refactoring of technical debt.
• Advanced Containerization
• Deep knowledge of Kubernetes, Docker, and container ecosystems.
• Observability
• Experience with monitoring systems (e.g., Zabbix, Grafana) and logging stacks (Elasticsearch, Kibana).
• Data Streaming
• Experience with data streaming and queuing technologies, specifically Apache Kafka and Druid.
• Web & Storage
• Knowledge of Nginx (or other web server technologies) and storage technologies like Gluster.
• Tooling
• Proficiency with JIRA and Confluence for project tracking and documentation.
• Version Control
• strong understanding of Git and version control best practices.

Why This Role?

If you are an experienced technical leader who finds more satisfaction in growing people and building high-performing teams than in closing tickets yourself, this is the role for you. You will have the autonomy to shape the culture of the Infrastructure function and the strategic backing to make a real impact on the business

A Note to Candidates

At Partnerize, we recognise that the perfect candidate doesn't exist. If you are a strong people manager with a background in tech, but maybe haven't touched a command line in a few years - that’s okay! We are looking for leadership first. We encourage you to apply if you feel you have the management skills to help our team thrive.

UK Benefits & Perks

• 25 days holiday in addition to bank holidays 
• Enhanced Parental Leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment
• 5 extra 'Partnerize Parental Days' each year
• Private Medical Insurance through Vitality 
• Enhanced pension contributions
• Cycle to Work scheme 
• Eye Care Vouchers 
• Life Assurance
• Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program
• Regular company events and activities