Finance Director / Assistant Controller EMEA (Controllership, SOX, OPEX & Inventory) 

Leeds / Hybrid - 3 days per week from our office 

About the Role 

SharkNinja doesn't do ordinary — and neither does this role. As Finance Director, Assistant Controller EMEA, you'll be the technical and operational backbone of financial controllership across the region, reporting to the Senior Finance Director EMEA. This isn't a maintenance job. You'll be driving material weakness remediation, hardening the SOX control environment, and holding the line on US GAAP compliance — all while supporting one of the fastest-scaling consumer products companies on the planet. 

You'll need to move fast, think clearly under pressure, and pivot without losing grip on what matters: accurate numbers, clean controls, and a finance team that operates at the pace of the business. 

What You'll Own 

US GAAP & Technical Accounting 

• Be the region's authority on US GAAP. When the business has a question on revenue recognition, inventory valuation, OPEX classification, or lease accounting — you have the answer. 

• Ensure all EMEA entities maintain records in compliance with US GAAP, IFRS, and applicable local GAAP, with no ambiguity on policy application. 

• Flag and escalate emerging technical accounting issues before they become audit findings. 

Controls, SOX & Remediation 

• Lead end-to-end SOX compliance across EMEA legal entities — design, monitoring, testing, and remediation. If a control gap exists, you find it and fix it. 

• Drive active remediation of identified control deficiencies, including material weaknesses, with clear action plans, accountable owners, and deadlines that stick. 

• Own balance sheet integrity across all EMEA entities — reviews, reconciliations, and sign-off are yours. 

• Partner with internal and external auditors as a peer, not a passenger — anticipate issues, resolve them fast, and document everything to standard. 

Financial Reporting 

• Deliver timely, accurate monthly, quarterly, and annual close cycles across all EMEA legal entities — with insightful commentary that tells the story behind the numbers, not just the numbers. 

• Lead Financial Controller review and oversight across the EMEA entity portfolio. 

Leadership & Transformation 

• Lead a team of ~20 across Inventory and OPEX — set the standard, develop the talent, and build a team that's outrageously extraordinary in how they show up every day. 

• Drive process standardization, automation, and scalability initiatives that match SharkNinja's growth trajectory. Create processes that can scale with SharkNinja’s growth trajectory and international expansion plans. 

• Partner cross-functionally — sales, ops, IT, Finance Operations, Deductions, GTN — to connect the dots and drive end-to-end efficiency. 

• Provide senior leadership coverage and actively shape a "One Global Finance Team" culture across EMEA. 

What You Bring 

• 12+ years in controllership, audit, or financial reporting in a multinational environment — with direct, hands-on experience remediating control deficiencies and navigating SOX audits. 

• Deep US GAAP expertise is non-negotiable. IFRS and multi-country local GAAP fluency a strong plus. 

• Proven ability to lead in fast-moving, high-growth environments — consumer products, or retail experience strongly preferred. 

• ERP fluency (Oracle preferred) and AI forward thinking; comfortable driving automation and working alongside IT and system vendors. 

• A communicator who can translate technical accounting complexity for non-finance audiences without losing precision. 

• You don't wait to be told there's a problem. You're already working on the solution. 

Education & Certifications 

• ACA, ACCA, CIMA, or equivalent professional qualification required. 

#LI-HYBRID  

Finance Manager – Gross Margin B2B  

Leeds / Hybrid - 3 days per week in the office  

 About the Role  

At SharkNinja, we innovate fast and execute with precision. As Finance Manager for our B2B channel, you’ll own the gross margin accounting and internal reporting processes that power strategic decisions for some of our most critical partnerships. This role is about more than numbers—it’s about driving insight, influencing outcomes, and ensuring we deliver profitable growth in a dynamic marketplace.  

• Lead B2B Margin Accounting: Manage accurate and timely accounting for gross margin across B2B channels, including cost of goods sold, rebates, and promotional spend.  

• Deliver High-Impact Reporting: Produce internal reports that highlight performance drivers and actionable insights for leadership and commercial teams, focusing on risks & opportunities to the P&L in the revenue deductions space.  

• Partner with Commercial & Operations: Collaborate closely with Sales, Supply Chain, and FP&A teams to understand margin impacts and optimise gross margin reporting.  

• Balance sheet reporting: Interrogate and challenge GM accrual balances and look for areas where reporting clarity and general balance sheet health can be optimised.  

• Drive Process Excellence: Identify opportunities to automate, streamline, and enhance reporting accuracy and speed.  

• Internal Controls: Own internal reporting controls and be the first level of review within your area, ensuring all key controls have SOX compliant preparer and reviewer procedures.  

• Manage and Mentor a Team: fostering a culture of accountability, growth and collaboration. 

What You’ll Bring  

• Experience: 5+ years in finance/accounting roles, ideally with exposure to B2B or e-commerce channels.  

• Technical Skills: Strong knowledge of gross margin accounting, trade terms, and promotional spend. Advanced Excel; ERP experience (Oracle or similar) preferred. Strong knowledge of IFRS15 and Sarbanes-Oxley Act (SOX) is preferred.  

• Commercial Acumen: Ability to link financial performance to business drivers and influence decision-making.  

• Analytical Mindset: Skilled at interpreting complex data and presenting clear, actionable insights.  

• Agility & Drive: Thrive in a fast-paced, high-growth environment with a proactive, results-oriented approach.  

• Qualification: Fully qualified accountant in any of CIMA, ACCA, ACA, or equivalent.  

#LI-HYBRID 

Location: London or Leeds Hybrid (3 days from the office) 

ABOUT THE ROLE 

As the Global AI-Enhanced Quality Manager, you will define the future of quality at SharkNinja. You’ll lead global QA standards across human and AI-assisted channels, ensuring we deliver empathetic, consistent, and high-performing consumer experiences worldwide. You’ll modernize our approach to quality—shifting from traditional sampling to intelligent, AI-informed assessment—while ensuring our programs build trust and reinforce our Hear It, Feel It, Fix It philosophy. You’ll partner with Technology to influence how tools evolve and with regional leaders to ensure global alignment with local nuance. 

HERE’S WHAT YOU’LL DO 

• Lead global QA strategy, scorecard design, calibration models, and quality expectations across all regions and channels. 

• Modernize QA practices by integrating AI-supported evaluation, behavioral cues, and near-real-time performance visibility. 

• Partner with Technology to inform requirements, training data needs, and workflow enhancements for AI QA tools. 

• Drive global calibration practices to ensure fairness, alignment, and consistent agent evaluation. 

• Identify agent capability gaps and collaborate with Global L&D on training and coaching interventions. 

• Provide guidance to Operations, regional QA leaders, and BPO partners to maintain high standards and continuous improvement. 

• Translate QA learnings into clear actions that elevate empathy, trust, and the consumer experience. 

• Ensure SharkNinja provides all consumers with an extraordinary 5-star experience regardless of their preferred contact channel  

• Promote a culture of curiosity, quality, and rapid problem-solving in alignment with Hear It, Feel It, Fix It. 

• Travel to our international engagement centres as required  

HERE’S WHAT YOU’LL BRING 

• Bachelor’s degree in Business, Communications, Operations, or similar discipline; equivalent experience welcome. 

• 6+ years of experience in QA leadership, contact center operations, or consumer experience performance roles. 

• Deep understanding of QA frameworks, calibration practices, and performance drivers. 

• Experience working with or influencing AI-supported QA tools; ZOOM an asset. 

• Ability to drive global standardization while respecting cultural and linguistic differences. 

• Strong analytical mindset and ability to connect quality trends to meaningful actions. 

• Excellent communication skills with the ability to influence cross-regional leaders and partners. 

• Curiosity, adaptability, and a passion for elevating quality in modern, AI-enabled environments. 

WHAT SUCCESS LOOKS LIKE 

• Global QA standards evolve into modern, AI-supported frameworks that improve accuracy and speed. 

• All markets show improved quality, consistency, and trust-building behaviors. 

• Calibration is strong, fair, and aligned across regions. 

• Clear, predictive quality signals help prevent issues before they impact consumers. 

• The QA function becomes a driver of brand trust through empathy, clarity, and action—embodying Hear It, Feel It, Fix It. 

Location: London or Leeds Hybrid (3 days from the office) 

ABOUT THE ROLE 

The Global Escalation Strategy & Compliance Manager is a pivotal new role responsible for protecting the consumer experience, elevating decision quality, and reducing unnecessary escalations across SharkNinja’s global support network. You’ll build and execute the strategy that keeps both task-based escalations and executive-level escalations low—and ensures every case is resolved with speed, empathy, accuracy, and trust. You will ensure BPO teams consistently follow our processes around warranty, goodwill, documentation, and case handling, while shaping the operational conditions that prevent escalations from happening in the first place. Through strong partnerships, smart frameworks, and our Hear It, Feel It, Fix It mindset, you’ll help us understand what consumers are telling us, feel the impact of those moments, and act decisively to eliminate friction at its source. 

HERE’S WHAT YOU’LL DO 

• Own the global strategy for minimizing both task-based and executive-level escalations, with a long-term vision of approaching near-zero executive escalation volume. 

• Build frameworks that ensure BPO agents consistently adhere to SharkNinja standards around warranty evaluation, goodwill gestures, documentation accuracy, and case resolution. 

• Monitor compliance and identify patterns of deviation, escalating risks early and driving corrective action with BPO partners. 

• Analyze escalation drivers and partner with Operations, QA, and L&D to eliminate root causes through improved processes, training, coaching, or policy clarity. 

• Transform the escalations process into a predictable, well-governed workflow with clear SLAs and accountability. This includes working with IT and our Tech team to ensure our systems are optimized and refined to allow for seamless escalation paths and full reporting visibility of escalation activity. 

• Lead deep-dive reviews on all executive escalations, identifying systemic issues and designing strategies to prevent recurrence. 

• Develop performance reporting, dashboards, and executive narratives that highlight trends, risks, and successes in escalation reduction and compliance quality. 

• Partner cross-functionally to strengthen consumer trust by ensuring resolutions align to SharkNinja’s empathy-first approach. 

• Drive internal alignment to our Hear It, Feel It, Fix It success pillars—ensuring we listen deeply, understand emotionally, and act decisively. 

• Speak with consumers as needed to resolve complaints and to restore faith in our brand 

• Periodically visit our BPO partners to understand root cause of escalation drivers with boots on the ground. 

HERE’S WHAT YOU’LL BRING 

• Bachelor’s degree in Business, Operations, Communications, or a related field; equivalent experience welcome. 

• 5+ years of experience in escalations leadership, compliance, contact center operations, or CX performance management. 

• Experience managing or influencing BPO performance across markets or channels. 

• Strong understanding of escalation workflows, warranty compliance, case handling standards, and risk management. 

• Proven ability to design strategies that reduce escalations and improve case handling consistency. 

• Skilled in analyzing root causes, identifying systemic issues, and driving preventive action. 

• Superb communication skills—calm, clear, and confident in high-visibility or executive-sensitive scenarios.  This includes regular reports to our ELT highlighting trends and related actions. 

• A passion for empathy-driven service and process integrity that builds trust with consumers. 

• A proactive, ownership-driven mentality with urgency, curiosity, and a focus on delivering measurable outcomes. 

• An understanding of both global consumer and agent escalation behaviors and how to care for each through both regional and universal policy. 

WHAT SUCCESS LOOKS LIKE 

• Executive escalations decrease dramatically and approach near zero thanks to strategic prevention, training, and clarity. 

• Task-based escalations decline significantly due to improved compliance, capability, and decision confidence across BPO teams. 

• Escalation handling becomes predictable, swift, and fully aligned to SLA expectations. 

• BPO teams consistently meet SharkNinja standards for warranty, goodwill, documentation, and case-handling quality. 

• Trend reporting provides clear visibility and drives organizational action before issues escalate. 

• Consumers feel heard, understood, and supported—reflecting our Hear It, Feel It, Fix It philosophy in every resolution. 

• The role becomes a key guardian of trust, ensuring brand-protective outcomes across global markets. 

Management Accountant – Gross Margin 

Leeds / Hybrid - 3 days per week in office (LS15 8ZB) 

About the role

As a Management Accountant in the Gross Margin team, you will own the gross margin accounting and internal reporting processes that power strategic decisions for some of our most critical partnerships. You will deliver month-end reporting, variance analysis, and provide valuable insights to help shape decision-making and drive future strategies. You will act as a trusted partner to Commercial and Finance stakeholders. Your ability to take ownership of processes, combined with your passion for financial accuracy, will play a critical role in ensuring SharkNinja’s continued growth.  

• Month-End Support: Preparation of management accounts, ensuring accuracy, timeliness and understanding of key movements. 

• Variance Analysis: Analyse financial data, providing clear explanations and actionable insights on any significant variances to budget or forecast.  

• Balance Sheet Reconciliation: Own and perform balance sheet reconciliations, ensuring accuracy, completeness and timely resolution of reconciling items. 

• Process Improvement: Identify areas for process improvement within accounting systems and reporting processes and lead on agreed improvements. 

• Ad Hoc Financial Analysis: Provide financial analysis and support for key business projects, strategic initiatives, and cross-functional teams.  

• Business Partnering: Collaborate closely with Sales and FP&A teams to optimise gross margin reporting.  

Who You'll Bring:

• Analytical Thinker: You are a natural problem-solver who loves working with numbers and uncovering insights.  

• Detail-Oriented: You understand the importance of accuracy and attention to detail in everything you do.  

• Collaborative: You thrive in a team environment, working alongside colleagues across departments to achieve common goals.  

• Proactive & Adaptable: In a fast-paced, ever-evolving environment, you are adaptable and ready to take on new challenges and responsibilities.  

• Passionate: You're excited about finance and passionate about contributing to the company's success.  

Skills & Experience  

• Experience: Previous experience in a finance/ accounting role, with exposure to month-end processes, variance analysis, and financial reporting.  

• Technical Skills: Knowledge of gross margin accounting, strong Excel skills, ERP experience (Oracle or similar) is preferred. Knowledge of IFRS15 and Sarbanes-Oxley Act (SOX) is preferred.  

• Qualification: Studying towards a financial qualification such as ACCA/CIMA.  

• Communication: Good communication skills, both written and verbal, with the ability to explain financial information to non-financial stakeholders.  

• Organised: You can juggle multiple tasks, prioritise effectively, and meet deadlines without compromising on quality.  

#LI-HYBRID 

What You’ll Do 

We are looking for a People Experience Administrator to join the People & Culture EMEA team in Leeds. Reporting to the Senior People Operations Manager, this role provides essential administrator support across core people processes, ensuring accurate data management and a flawless employee experience through the employee lifecycle.  

Administrative and Operational  

• Support the People team by acting as an initial point of contact for everyday People queries, escalating more complex issues as needed.  

• Maintain and update employee records in our HRIS and electronic folders, ensuring accuracy and data protection compliance.  

• Assist with payroll administration by preparing and inputting data, gathering supporting documentation, and following approval workflows. 

• Provide administrative support for benefits, including enrolments and responding to employee queries.  

• Prepare People documentation such as employment contracts, contractual amendments, and employee verification using consistent templates.  

• Actively monitor and manage the People Experience inbox, responding to queries and directing requests appropriately.  

People Experience 

• Support the onboarding process, including preparing documentation, coordinating employee inductions, and ensuring system access is set up. 

• Assist with pre-employment verification and Right to Work documentation.  
• Maintain accurate records of employee lifecycle changes (e.g. new hires, leavers, internal moves) 
• Support the People team to deliver consistent and positive employee experiences across all markets.  

HR Projects & Initiatives  

• Provide administrative support on People projects and initiaties as required.  

• Assist with updates to People systems, processes, and documentation.  

• Support the team in maintaining accurate policies and internal communications.  
• Contribute to process improvements by identifying opportunities to streamline administrative tasks.  

What You’ll Bring 

• Experience in an Administrative or People Support role. 
• Strong organizational skills with the ability to manage multiple tasks and high volume 
• Strong attention to detail and accuracy 
• Clear communication skills and a helpful, proactive approach 
• Ability to handble confidential information with absolute discretion 
• Experience with People systems and ability to learn fast. 
• Bonus: Fluent in another European language like French, German, Italian, Spanish etc. 

Regional Manager, CX Support Operations — EMEA 

Leeds / Hybrid - 3 days from office 

About the role: 

You will be the EMEA execution lead for CX Support Operations — owning day-to-day operational delivery and running a ‘Find It | Fix It’ rapid action cadence to spot smoke, remove friction, and protect the post purchase consumer experience. 

This is a hands-on operator role: you will run daily controls and tasking, translate Cx insights into clear defect hypotheses, and drive fast cross-functional fixes with Logistics, DTC/eCommerce, Finance, Fraud, Technology/IT and CX Delivery partners. 

What You’ll Own 

EMEA day-to-day operational execution 

• Run daily/weekly operational routines that keep order support healthy across EMEA markets. 

• Lead triage and prioritisation of live order issues (payments, refunds, returns, carrier escalations, backorders, order corrections, address changes, exception handling). 

• Own the EMEA escalation pathway for operational defects and exceptions: clear intake, severity rules, updates, and closure criteria. 

• Maintain operational controls that reduce risk exposure and consumer harm. 

Find It | Fix It (rapid action continuous improvement) 

• Operate a repeatable ‘Find It | Fix It’ cycle: 

• Find It: detect smoke via Cx signals (contacts, defect tags, WISMO, payment failure trends, refund ageing, carrier scan anomalies, backlog aging). 

• Fix It: drive rapid root-cause, propose the smallest effective fix, mobilise the right partners, confirm impact, then standardise. 

• Build and manage the EMEA defect backlog (what it is, why it matters, who owns it, by when, and how we’ll measure improvement). 

• Drive closure of recurring defects by fixing process, policy, content, tooling, or partner handoffs. 

CX data → insight → action 

• Use CX operational and contact data to: 

• Identify friction and failure demand. 

• Quantify impact (contacts, cost, refunds, SLA misses, delivery promise performance). 

• Prioritise the backlog with clear rationale. 

• Create simple, trusted reporting that tells the story: “what’s broken, what we’re doing, what moved.” 

Partner leadership across EMEA 

• Act as the day-to-day operational partner for Logistics, DTC/eCommerce, Finance, Fraud, and Technology. 

• Create clear working agreements for: 

• Escalations and incident response 

• Ownership of fixes 

• Release/rollout comms to CX Delivery 

• Documentation and training 

Standards, documentation, and enablement 

• Maintain EMEA process and policy documentation (SOPs, playbooks, escalation guides). 

• Enable front-line and Tier 2 teams through: 

• Clear workflows and decision trees 

• Templates/macros/content updates 

• Targeted training for new changes 

Key Relationships 

• Director, Cx Support Operations (manager): priorities, escalation, governance, performance. 

• CX Delivery leaders (BPO and/or in-house): operational outcomes, readiness, training, defect feedback loop. 

• Logistics / Supply Chain / Carriers: delivery exceptions, claims, scan issues, warehouse exceptions. 

• DTC/eCommerce & Order Management: order flows, promise rules, promotions, cancellations, substitutions. 

• Finance / Payments / Fraud: disputes, chargebacks, failed payments, refund controls, risk. 

• Technology / IT / CX Systems: incident response, access governance inputs, defect remediation. 

What Success Looks Like  

Operational control: daily routines in place; escalations are predictable, fast, and closed with clear outcomes. 

• Friction reduction: measurable reduction in EMEA order-related contacts (WISMO, refunds, payment failures, delivery exceptions). 

• Defect closure: an EMEA defect backlog exists with owners and dates; recurring issues are reduced and prevented. 

• Speed to fix: time from ‘smoke spotted’ → ‘fix released’ decreases; fewer repeat incidents. 

• Partner confidence: Logistics/DTC/Finance/IT partners trust the process and see clear value in prioritisation and communication. 

• Team enablement: front-line teams have better tooling, SOPs, and training; less manual firefighting. 

Required Experience 

• 5+ years in CX Operations / Postpurchase operations / eCommerce operations / Logistics exception management. 

• Proven experience running daily operational routines and handling live escalations. 

• Strong analytical capability: turning operational/contact data into clear priorities and actions. 

• Track record delivering process improvement in a matrix environment. 

• Comfort working across multiple EMEA markets and nuances. 

Preferred Experience 

• DTC or omnichannel retail experience. 

• Exposure to OMS/CRM and contact center tooling (no deep engineering required). 

• Experience working with payments (Klarna/PayPal/Braintree), refunds/returns, and carrier escalation paths. 

• Experience operating incident response / defect management cadence. 

#LI-HYBRID

Senior Credit Controller 

Leeds / Hybrid - 3 days per week in office 

About the role 

As we grow our Leeds finance team we're looking for a Senior Credit Control position to join a team of 3 credit controllers, reporting to the Credit Manager EMEA. Responsible for managing complex customer accounts, ensuring timely debt recovery, and maintaining the accuracy of financial records. The role goes beyond day-to-day credit control, requiring strong stakeholder engagement across Sales, Operations, and Finance, as well as a proactive approach to identifying and mitigating credit risk

• Process and allocate monies received from remittances
• Monitor and manage complex customer accounts to ensure timely payment and swift resolution of billing queries.
• Maintain accurate records of customer interactions and transactions
• Liaise with the Sales and Operational teams to address customer inquiries and disputes
• Report on aged debt and providing regular updates to management
• Identify and escalate any potential credit risks to management
• Organize and maintain shared email inboxes
• Working closely with Credit Control manager to review and improve team processes
• Involvement in the development and execution of test scenarios for finance systems
• Ownership of audit requests
• Take ownership of shortage and price claims, managing the end to end process and working with Credit Control, Sales & Ops to ensure timely resolution, reporting back to key stakeholders on progress
• Provide support to the team, first POC for queries/support
  
  

Some of the skills and experience you'll bring 

• Proven experience in a credit control or finance role
• Excellent communication and interpersonal skills
• Strong numerical and analytical abilities
• Proficient in Microsoft Office, particularly Excel; experience with accounting software is a plus
• A can-do attitude, with a strong team working ethic

#LI-HYBRID

2368 - Account Executive

About the Role
Join our Leeds planning team as an Account Executive and work alongside a talented team to deliver day-to-day strategies for exciting, award-winning global clients. You’ll collaborate with senior leaders and specialist teams to create media strategies rooted in data, audience insights and designed to deliver business results.

This role offers opportunities to lead campaigns, mentor junior team members, and grow your career in a fun, supportive environment. A good understanding of media channels is essential, while curiosity, a growth mindset, and enthusiasm are key.

Why Join Us?

1. The Team: Work with a passionate, talented group eager to share knowledge and support your development.
2. The Work: Every day is different, with new challenges, exciting campaigns, and opportunities to push boundaries.
3. Development: Benefit from industry-leading learning programs, mentorship, and hands-on experience with high-profile campaigns.

What You’ll Do

• Develop and deliver media strategies with the Account Director.
• Act as the client’s key contact, ensuring campaigns meet objectives.
• Lead the financial management of accounts, adhering to budgets and compliance processes.
• Mentor junior team members, fostering their growth and expertise.
• Stay curious - engage in training and industry trends to keep ahead of innovations.

What We’re Looking For

• Experience: Experience in the industry. A good foundation in ATL and digital channels (PPC, SEO, Paid Social, eCommerce, etc.)
• Analytical Skills: Confident interpreting data, identifying trends, and presenting actionable insights.
• Collaboration: Build relationships across teams and clients, with excellent communication and presentation skills.
• Curiosity: Passionate about learning and solving challenges.
• Organisational Skills: Manage diverse tasks and prioritise effectively.
• Some experience training and mentoring junior team members ideal, but not essential.

Measures of Success

• 3 Months: Established strong client and team relationships, completed training, and contributed value to campaigns.
• 6 Months: Delivered impactful campaigns, demonstrated strong client and category knowledge, and actively supported team delivery against client objectives.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country. 

Please note this is a UK based role and requires individuals to have the right to work in this location 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-Promoted 

Objective

The Sales Associate works to achieve store sales goals by setting the standard of the ALO experiences & Brand Mission. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.

Key Job Responsibilities

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals.
• Drive and exceed sales goals by leading ALO’s initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with the leadership team, analyse reports in order to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goal
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance to the company Policy & Procedure
• Support other areas of the business, including Sales and Cashier, as needed

Sales Associate Qualifications

• Preferred prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Proof of right to live and work in the UK

Sales Associate Schedule

The Sales Associate will spend 100% of their work week on the sales floor. They must be willing to work a flexible schedule including evenings, weekends, and holidays to meet the needs of the business, which are subject to change. All Employees are expected to be able to work from the week of Thanksgiving including “Black Friday” (the day after US Thanksgiving) and that weekend until the end of the holiday season, first week of January.

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

 #LI-JJ1

#li-onsite

Objective 

The Operations Associate is critical in the store team and is responsible for driving to profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Manager & Operations Lead in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager & Operations Lead.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Support other areas of the business, including Sales & Service and Cashier, as needed 

Operations Associate Qualifications 

• Preferred prior work experience in a client-centric, sales & operational environment 
• Passion for customer service and delivering exceptional experiences
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships
• Aligns with and embodies ALO's Guiding Principles
• Proof of right to live and work in the UK 

Operations Associate Schedule 

Part-Time associates are expected to work up to 29 hours per week; Full-Time associates are expected to work 32-40 hours per week with 100% of their work week in operations and floor support. All employees' availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. 

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1#li-onsite

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Square is building a best-in-class, high-impact field sales organization, and we are looking for an exceptional Territory Account Executive — someone who consistently exceeds expectations, takes full ownership of their territory, and brings Square’s mission of economic empowerment directly to the businesses that need it most.

This is a field-driven, execution-focused role designed for individuals who thrive in dynamic, demanding environments. You will spend most of your week out in the market — meeting businesses, conducting live demos, and closing deals with confidence. The pace is fast, the expectations are high, and your ability to operate strategically and decisively will determine your success.

You will serve as Square’s presence and competitive advantage in one of our highest-opportunity markets — responsible for building pipeline from the ground up, elevating Square’s visibility in your community, establishing high-value partnerships, and helping local businesses grow through our ecosystem of industry-leading software and hardware.

If you are motivated by impactful work, driven to outperform, and eager to join a high-performance team with high standards, this role is built for you.

You will:

Lead your market with disciplined, in-person execution

• Spend ~80% of your week in the field — walking your territory, engaging local businesses, and driving 50–60 targeted business visits each week.
• Run a full-cycle, self-sourced sales motion: generate leads, identify needs, deliver compelling demos, and close deals across Square’s full product suite.

Establish yourself as the go-to Square expert in your city

• Build strong, trust-based relationships with local sellers by being present, reliable, and value-driven.
• Partner cross-functionally to ensure a seamless onboarding experience and fast time-to-value for new sellers.
• Implement a disciplined referral strategy to turn every new customer into future opportunities.

Build a high-velocity pipeline from the ground up

• Develop a repeatable top-of-funnel engine through door-to-door outreach, community engagement, events, networking, and targeted partnerships.
• Work with channel partners to generate a consistent, high-quality referral stream that grows over time.

Master your verticals and sell with precision

• Build deep expertise in key verticals — including restaurants, retail, and services — to diagnose challenges and position the right Square solutions.
• Sell consultatively and competitively, staying proactive and strategic throughout the sales cycle.

Achieve exceptional results in a high-accountability environment

• Maintain strong operational rigor in Salesforce: track activity, manage pipeline, and forecast accurately.
• Measure performance frequently and improve continuously.
• Consistently exceed quota within a culture where high standards are the norm.

You have:

• 3+ years of sales experience in a full cycle closing role with field sales experience
• Experience exceeding sales targets, selling a diverse ecosystem of products, and closing complex deals
• Ability to drive deals independently in a fast-paced, dynamic environment 
• Business development experience (e.g. hunting and cold calling)
• Since this is a field position, you must have reliable transportation and live in the market you are serving
• A collaborative and team player mentality
• Prior Salesforce experience or equivalent
• Even better:
• 2+ years of payment processing OR related technology (i.e. payroll, loyalty, time management)
• 1+ years of relevant audience experience (experience working in/selling to restaurants, retailers or services based businesses)

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page

About Prophecy 

The leader in AI-native data preparation and analysis, Prophecy is revolutionizing how the world’s top enterprises turn data chaos into reliable insights. We introduce the AI-native data lifecycle (generate, refine, deploy) where our industry leading AI agents and humans work hand-in-hand in visual and document interfaces to analyze, transform and prepare data, to ship trusted insights at enterprise scale. To learn more, visit us on LinkedIn.

About the Role

As a Forward Deployed Solution Engineer, you will be a critical part of the go-to-market team owning the technical journey from initial customer engagement through to production go-live.This is a unique opportunity to operate at the intersection of engineering, sales, and customer delivery at a high-growth startup.

You are not just designing solutions you are building and shipping them. You will partner closely with Account Executives to win strategic deals, then lead hands-on implementation to ensure customers realize value quickly. This role is ideal for someone who thrives in fast-paced environments, enjoys solving ambiguous problems, and takes pride in delivering real-world impact through production systems.

What You’ll Do

• Own the Technical Win: Partner with Account Executives to lead deep technical discovery, shape solution design, and directly influence deal outcomes
• Translate Requirements into Solutions: Turn complex, ambiguous business needs into clear technical architectures, scoped plans, and executable project roadmaps
• Build & Ship Production Systems: Develop integrations, write scripts, configure APIs, and manage data flows to deliver production-ready implementations
• Drive Time-to-Value: Lead end-to-end deployments, ensuring customers reach their initial value milestones within the first 60–90 days
• Bridge Pre-Sales to Delivery: Own the transition from sales to implementation, including scoping, SOW creation, and execution
• Act as a Strategic Technical Advisor: Guide customers on architecture decisions, best practices, and long-term scalability
• Identify Expansion Opportunities: Partner with customers to uncover additional use cases and drive continued adoption and growth
• Close the Product Feedback Loop: Surface recurring challenges and contribute to product improvements through technical insights and specifications
• Operate with Ownership: Manage multiple high-impact projects simultaneously, maintaining a high bar for quality and execution

What You’ll Need

• 5+ years of experience in technical pre-sales (Solutions Engineering, Sales Engineering)
• 5+ years in a customer-facing role (Forward Deployed Engineering, Implementation Engineering, or Software Engineering)
• Strong hands-on experience building and shipping production systems in customer environments
• Proficiency in SQL and at least one scripting language (Python, JavaScript, or similar)
• Experience working with APIs, webhooks, and system integrations
• Familiarity with modern data stacks (e.g., Snowflake, Databricks, BigQuery) and ETL workflows
• Experience in cloud environments (AWS, Azure, or GCP)
• Ability to translate complex technical concepts into clear business outcomes for both technical and non-technical stakeholders

Preferred Qualifications

• Experience in a high-growth startup or fast-paced environment
• Background in solution architecture or technical pre-sales
• Experience authoring Statements of Work (SOWs) and scoping customer implementations
• Familiarity with data modeling, data pipelines, and large-scale data systems
• Comfort working across the full customer lifecycle, from pre-sales through post-deployment

Your submission of this information is governed by our privacy policy and our use thereof. 

Kao Professional Hair is home to a portfolio of iconic professional salon brands, including Goldwell, KERASILK, KMS Hair, Oribe, and VARIS. Our mission is simple: to enrich the lives of stylists, salon owners, and their clients. Through innovation, education, and partnership, we're dedicated to making life more beautiful.

About the Role:

Colour-Focused Salon Educator – covering Northern England, ideally located in Sheffield, Manchester or Leeds area.

This is a varied and rewarding role for someone who loves being on the move. You'll travel across your region, working to a structured journey plan, engaging directly with salons and building meaningful, long-term relationships. The role includes regular travel, with some overnight stays required depending on location and business needs.

As a trusted expert and brand representative, you'll play a key role in developing hairdressers' technical skills -particularly in colour - helping them deliver exceptional results using Goldwell products. You'll also collaborate closely with the sales team to grow the business, identifying new opportunities and supporting salons in transitioning to Goldwell.

This role is ideal for someone who enjoys a mix of hands-on education, commercial awareness, and relationship management.

Key Responsibilities:

• Deliver engaging, high-quality training to salon teams, supporting both new and existing accounts in your region
• Partner with the sales team to align on customer needs and drive best practice across salons
• Showcase new products, promotions, and education initiatives at meetings and events
• Plan and manage your territory effectively to maximise impact and coverage
• Continuously develop your own skills through ongoing training and industry insights
• Represent Kao as a passionate Brand Ambassador at industry and company events
• Maintain accurate reporting and administrative records

What We're Looking For:

• Minimum of 8 years' experience within the professional hairdressing industry.
• Proven experience delivering hair education is required
• Prior expertise across all aspects of hairdressing, including cutting, colouring, styling, and retail within a salon environment.
• Experience in presenting and basic management, with the ability to support, guide, and influence salon teams.
• Knowledge of commercial salon operations, including the pressures of long working days, varied salon cultures, and the ability to prioritise workload effectively.
• Ability to adapt communication and training styles to suit different personalities and team dynamics within salon environments.
• Commercial awareness with an understanding of how education can support business growth and product distribution.
• Basic working knowledge of Microsoft Office programs (such as Outlook, PowerPoint, and Excel).

What We Offer

• Company car and company card.
• Flexible working and competitive compensation packages.
• Pension and insurance plans.
• You will enjoy 25 days holiday, plus your birthday off, with the option to buy up to 5 extra days (pro-rata).

Hiring Process Kao values diversity and individuality, believing equal opportunity and inclusion make us stronger. We welcome applications from all areas of the global community.

Want to Learn More? Discover why 33,000 people worldwide have chosen a career with us. Visit our website: (https://www.kao.com/americas/en/) or EMEA website (https://www.kao.com/emea/en/)

https://www.kao.com/emea/en/privacy/

#LI-DT1 #Remote

The Role 

We are looking for a Senior Infrastructure Manager who is, first and foremost, a people leader.

In this role, your primary responsibility is the health, performance, and career growth of your engineering team. While you must possess a solid technical background to understand the challenges your team faces, your day-to-day focus will not be hands-on technical work. Instead, you will use your experience to remove blockers, guide decision-making, and ensure your engineers have the environment they need to succeed.

You will act as the bridge between technical execution and business strategy, team budget management, defining roadmaps, and ensuring operational excellence across a complex hybrid (predominantly on-prem and some cloud) estate.

The Team You Will Lead 

You will lead the Infrastructure Solutions team within the wider Technical Operations department. Your engineers are responsible for building the environment, delivering projects as requested by Engineering and Product, and ensuring we remain available, scalable, and secure. They are not responsible for the BAU function of the platforms that is managed by another team within Technical Operations. The Infrastructure Solutions team takes a concept or idea and makes that into a reality within the boundaries and constraints of our platforms. 

You will be managing a team of engineers who individually possess experience in:

• On-Premise Linux systems, Container solutions, Debian packaging, Ansible, data streaming and queuing technologies such as Kafka or RabbitMQ
• Advanced database management knowledge (MySQL, Postgres) in replicated environments.
• Physical Network management, with an on-prem estate that is Juniper focused. 
• Cloud environments: GCP and AWS
• Platform engineer focused on building, maintaining and supporting an Internal Developer Platform (CI/CD)

The Operational Reality

It is important to be transparent about the environment you are joining. We operate at high velocity with a broad and complex technology estate. However, we are a lean team, not a giant corporation with endless resources.

• Context Switching is the Norm
• You will rarely have the luxury of focusing on a single task for weeks at a time. You will be required to shift focus multiple times a week, and sometimes multiple times a day, as business priorities evolve.
• Agility over Silos
• Because we are a lean team, we wear many hats. You must be comfortable pivoting from a strategic discussion to an operational challenge without losing momentum.
• Focus Management
• Success in this role requires the ability to maintain high standards while navigating a workload that changes dynamically. This is not a role for those who prefer a slow, singular focus; it is for those who thrive on variety, pace, and solving complex problems in real-time.

As the Senior Infrastructure Manager, You Will:

People Leadership & Talent Development

• Team Management
• Lead, mentor, and motivate a team of infrastructure engineers. Conduct weekly 1-2-1s, manage performance reviews, and handle all aspects of people management.
• Formal Training & Growth
• Go beyond ad-hoc mentoring to schedule and lead formal training sessions regarding operational improvements. Actively create professional development plans for your direct reports.
• Recruitment & Retention
• Own the hiring process for your team, ensuring we attract top talent and maintain a supportive, inclusive culture.
• Culture of Learning
• Foster a "Self-Learner" mindset. Create a transparent environment where failures are treated as learning opportunities and documented as such for future reference.

Strategic & Operational Management

• Budget & Capacity Planning
• Ability to own your team's budget and lead capacity planning initiatives. You will forecast future infrastructure needs to ensure we remain scalable while managing spend for subscriptions and hardware.
• Risk & Contingency
• Proactively identify operational risks and form contingency plans immediately to ensure business continuity.
• Procedure & Frameworks
• Ability to define, maintain, and cascade operational procedures (SOPs) and ITIL standards.
• Prioritisation
• Shield your team from noise by effectively prioritising workloads (Changes, Problems, and Projects) and managing stakeholder expectations.

Technical Support & Oversight

• Performance Optimisation
• Measure and optimise system performance with a focus on improving reliability and time-to-market. You will drive innovation to get ahead of internal customer needs rather than just reacting to them.
• Visual Documentation
• Ensure the team produces detailed system design documentation, specifically enforcing the inclusion of visual representations to support understanding. Ability to technologically assess it as a technical editor.
• Hybrid Estate Management
• Ability to oversee the management of both On-Premise and Cloud (GCP/AWS), ensuring high availability across all environments.
• Unblocking Issues
• Act as the senior escalation point for complex technical issues. Your goal is not to fix the issue yourself, but to coordinate the right resources and provide air cover.

General Duties

On-Call DutiesWillingness to participate in the Management On-Call Rotation to support the department and the business (Current frequency: Once every three weeks).Ad-HocCarry out other strategic or technical duties required to support the Director/VP of Technical Operations.

Essential Knowledge, Skills, and Experience

Leadership & Management Competencies

• Proven Management Experience
• Significant experience leading a technical team, with a specific focus on the people management aspect (performance reviews, career growth etc).
• Project Management
• Strong project management experience with the ability to delegate effectively to meet tight deadlines. You must be able to multitask and maintain focus in a high-priority environment.
• Communication
• Exceptional verbal and written communication skills. You must be able to liaise effectively with management and other business areas. Engagement may also include interactions with senior technical engineers/leaders within other teams and C-Team members. 
• Goal Oriented
• You must be highly goal-oriented with strict attention to detail, capable of prioritising workload and demand to ensure targets are met.
• ITIL Application / Lean Six Sigma
• Deep knowledge of and experience with ITIL practices, with the ability to apply them to improve team workflows. Demonstrated ability to apply Lean Six Sigma concepts.

Technical Environment & Team Capabilities

Focusing on the technical skills that your engineers possess, it would be ideal if you had a decent working knowledge of each of the areas. Hands-on expertise in every area is not required, but the ability to hold and facilitate discussions, know when to push or hold back and when to ask poignant questions will help you effectively mentor the team and guide architectural decisions. 

For reference from above these areas are: on-prem and AWS/GCP solutions; system design from network to application level; resilient database availability strategies; automation and configuration management via Ansible, Docker and CI/CD; programming awareness in Python; Linux administration.

Your willingness to learn what you don’t know is required to succeed in this role and we will support you through that journey.

Desirable Knowledge, Skills, and Experience

The following skills or experiences are advantageous but not strictly required. They would be utilised for facilitating tasks rather than for direct, hands-on implementation.

• Innovation & Debt Management
• A keen interest in new technologies and innovation, specifically supporting development teams in the refactoring of technical debt.
• Advanced Containerization
• Deep knowledge of Kubernetes, Docker, and container ecosystems.
• Observability
• Experience with monitoring systems (e.g., Zabbix, Grafana) and logging stacks (Elasticsearch, Kibana).
• Data Streaming
• Experience with data streaming and queuing technologies, specifically Apache Kafka and Druid.
• Web & Storage
• Knowledge of Nginx (or other web server technologies) and storage technologies like Gluster.
• Tooling
• Proficiency with JIRA and Confluence for project tracking and documentation.
• Version Control
• strong understanding of Git and version control best practices.

Why This Role?

If you are an experienced technical leader who finds more satisfaction in growing people and building high-performing teams than in closing tickets yourself, this is the role for you. You will have the autonomy to shape the culture of the Infrastructure function and the strategic backing to make a real impact on the business

A Note to Candidates

At Partnerize, we recognise that the perfect candidate doesn't exist. If you are a strong people manager with a background in tech, but maybe haven't touched a command line in a few years - that’s okay! We are looking for leadership first. We encourage you to apply if you feel you have the management skills to help our team thrive.

UK Benefits & Perks

• 25 days holiday in addition to bank holidays 
• Enhanced Parental Leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment
• 5 extra 'Partnerize Parental Days' each year
• Private Medical Insurance through Vitality 
• Enhanced pension contributions
• Cycle to Work scheme 
• Eye Care Vouchers 
• Life Assurance
• Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program
• Regular company events and activities

Account Manager – Client Leadership

Leeds, United Kingdom

 About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

About EssenceMediacom A Leading WPP Media Brand

EssenceMediacom:

EssenceMediacom is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve.

Role Summary and Impact

As an Account Manager in our Client Leadership team, you will:

• Be accountable for the day to day running of client business, using high levels of initiative to execute strategies and ensure accuracy and punctuality of billing and other administrative tasks
• Be able to take and distil client briefs, working with the AD and BD to then come up with effective strategies, applying media channel knowledge to plans, aligned with a client’s KPIs
• Have a combination of strong leadership, communication and organisation skills, as well as thorough media knowledge across both on and offline channels
• Have a working knowledge of core industry tools/platforms, such as Nielsen, TGI and Google Analytics
• Oversee and contribute to the development of the junior team and overseeing this on a day to day basis is a key responsibility
• Be obsessed with driving client performance, becoming a true extension of their team

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilise the Enterprise.

We would also be looking for the following:

• A minimum of 3 years experience in a client services,  media planning or investment role
• An ability to analyse client sales and consumer data imaginatively and get to grips with dynamics of the clients marketing environment
• An enthusiasm and passion about what we do
• An ability to communicate verbally in an effective way with other members of the team, in particular other departments/creative agencies and Directors
• An ability to summarise complex datasets in an effective way to deliver recommendations and points of view to internal and external stakeholders alike
• A willingness and keenness to learn and develop, becoming experts in our proprietary and industry tools, and processes
• A deep understanding of media channels and the media planning process
• An understanding of media effectiveness and how we can deliver results

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

#LI-Promoted