WebRTC Jobs in India.
All active WebRTC roles based in India.
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Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
.
See yourself at Twilio
Join the team as our next Technical Support Engineer 2 (APJ) on Twilio’s Voice, Platform Application & Segment teams
About the job
This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.
This role reports to a Manager, Technical Support, who will be based in our Bengaluru office. This position requires working in a shift. The current shift timings for shift based roles supporting our APJ & EMEA customers are 6:30 AM - 3:30 PM, 12 :30 PM - 9:30 PM, 1 PM - 10 PM & 1:30 PM - 10:30 PM (IST) Shifts.
This position also includes rostering. Rosters will be of a 5 day work week, and could include one or both weekend days.
Responsibilities
In this role, you’ll:
- Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
- Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
- Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues.
- Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
- Review internal knowledge to stay current on industry shifts and standards.
- Assist your manager in process improvements by surfacing customer pain points to assist in process improvement.
- This position will also require supporting our customers on holidays to ensure that our customer’s needs are met
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 2+ years of Technical Support Experience or similar relevant experience
- Full-Stack Javascript Tech Support experience with capabilities to troubleshoot server-side code (bonus would be either of: Node.js, C# or Java or python) and client-side code (JavaScript). React.js is a bonus.
- A good understanding of Object-Oriented Programming (OOP) concepts
- Basic understanding of SQL and query-writing skills
- Good understanding of APIs, HTTP Protocol, and RESTful services
- Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
- Experience troubleshooting SIP, VoIP, and IP telephony issues.
- High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.
- Ability to stand in the customer’s shoes and demonstrate dedication to the customer experience.
- Excellent written and verbal communication skills.
Desired:
- Understanding of WebRTC is a plus.
- Experience working collaboratively with team members in different geographic locations and time zones.
- Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
- Ability to influence and build effective working relationships with all levels of the organization.
- Interest in utilizing customer feedback to identify and drive improvements in our products.
Location
This role will be remote, and based in India (only in Karnataka, TamilNadu, Telangana, Maharashtra, Delhi)
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Ready to apply?
Apply to Twilio
Join Vonage and help us innovate cloud communications for businesses worldwide!
We're looking for an experienced FreeSWITCH Developer / VoIP Software Engineer to design, develop, and maintain the telephony solutions that power Vonage's call processing platform. You'll build real-time voice communication systems that handle millions of calls, developing features like call processing, recording, voicemail, conferencing, and external service integrations. This is a critical role where your work directly impacts business communications for customers worldwide.
What You'll Do
Core Responsibilities
- Build scalable telephony systems — Design and develop distributed, high-volume production telephony applications for our UCaaS platform that handle real-time voice traffic at scale
- Develop custom FreeSWITCH solutions — Create custom modules, dialplan configurations, and ESL (Event Socket Library) integrations for advanced call control and automation
- Deliver advanced telephony features — Implement call recording, voicemail transcription, fax processing, audio streaming, and other mission-critical voice features
- Rapid prototyping to production — Build proof-of-concepts quickly and evolve them into production-ready, maintainable code
- Drive technical innovation — Evaluate emerging telephony technologies and recommend architectural improvements that enhance our platform capabilities
- Mentor and lead — Guide team members on design patterns, best practices, and telephony architecture decisions
Day-to-Day Collaboration
- Participate in the full agile development lifecycle: sprint planning, design reviews, standups, and demos
- Respond promptly to production incidents affecting customers and business operations
- Work independently on end-to-end feature delivery while contributing to broader team goals
- Partner closely with Product Management, QA, and Operations teams to deliver cohesive solutions
- Communicate progress, blockers, and technical decisions clearly with engineering leadership
What You'll Bring
Required Experience & Skills
Telephony & VoIP Expertise (Must-Have)
- 6+ years of software development experience
- 3+ years hands-on experience with telephony platforms: FreeSWITCH, Asterisk, or similar open-source PBX systems
- Deep understanding of:
- SIP (Session Initiation Protocol) and RTP protocols
- VoIP architecture and NAT traversal techniques (STUN, ICE, TURN)
- Audio codecs (G.711, Opus, etc.)
- Dialplan development and call flow design
Programming & Development
- Strong proficiency in Java, C/C++, Python, and SQL
- Experience with CI/CD pipelines and modern development workflows
- Infrastructure as Code practices
- Containerization with Docker and Kubernetes
Cloud & Infrastructure
- Hands-on experience with AWS services: EC2, EKS, Lambda, S3, SNS, SQS, CloudFront
- Linux systems expertise: performance tuning, networking, file systems
- Database experience with:
- Relational: MySQL, PostgreSQL
- NoSQL: Redis, MongoDB
Problem-Solving & Debugging
- Proven troubleshooting skills in complex, distributed production environments
- Systematic debugging approach for real-time communication systems
- Experience analyzing performance bottlenecks and system failures
Nice to Have
- Experience with WebRTC
- Familiarity with Kamailio, OpenSIPS, or other SIP proxies
- Knowledge of PSTN interconnection and carrier integrations
- Previous UCaaS or CPaaS platform experience
- Contributions to open-source telephony projects
- Experience with monitoring and observability tools (Prometheus, Grafana, Datadog)
Why This Role Matters
As a FreeSWITCH Developer at Vonage, you'll work on voice infrastructure that powers critical business communications globally. Your code will directly enable features that millions of users depend on daily, and you'll have the opportunity to shape the architecture of next-generation voice platforms.
Work Style
- Ownership mindset — Take features from concept to production
- Collaborative approach — Work across teams while driving your work independently
- Customer focus — Balance feature velocity with reliability and user experience
- Continuous improvement — Stay current with telephony trends and share knowledge with the team
#LI-CK1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Ready to apply?
Apply to Vonage
Join Vonage and help us innovate cloud communications for businesses worldwide!
About the Role:
We're looking for an experienced FreeSWITCH Developer / VoIP Software Engineer to design, develop, and maintain the telephony solutions that power Vonage's call processing platform. You'll build real-time voice communication systems that handle millions of calls, developing features like call processing, recording, voicemail, conferencing, and external service integrations. This is a critical role where your work directly impacts business communications for customers worldwide.
What You'll Do
Core Responsibilities
- Build scalable telephony systems — Design and develop distributed, high-volume production telephony applications for our UCaaS platform that handle real-time voice traffic at scale
- Develop custom FreeSWITCH solutions — Create custom modules, dialplan configurations, and ESL (Event Socket Library) integrations for advanced call control and automation
- Deliver advanced telephony features — Implement call recording, voicemail transcription, fax processing, audio streaming, and other mission-critical voice features
- Rapid prototyping to production — Build proof-of-concepts quickly and evolve them into production-ready, maintainable code
- Drive technical innovation — Evaluate emerging telephony technologies and recommend architectural improvements that enhance our platform capabilities
- Mentor and lead — Guide team members on design patterns, best practices, and telephony architecture decisions
Day-to-Day Collaboration
- Participate in the full agile development lifecycle: sprint planning, design reviews, standups, and demos
- Respond promptly to production incidents affecting customers and business operations
- Work independently on end-to-end feature delivery while contributing to broader team goals
- Partner closely with Product Management, QA, and Operations teams to deliver cohesive solutions
- Communicate progress, blockers, and technical decisions clearly with engineering leadership
What You'll Bring
Required Experience & Skills
Telephony & VoIP Expertise (Must-Have)
- 8+ years of software development experience
- 5+ years hands-on experience with telephony platforms: FreeSWITCH, Asterisk, or similar open-source PBX systems
- Deep understanding of:
- SIP (Session Initiation Protocol) and RTP protocols
- VoIP architecture and NAT traversal techniques (STUN, ICE, TURN)
- Audio codecs (G.711, Opus, etc.)
- Dialplan development and call flow design
Programming & Development
- Strong proficiency in Java, C/C++, Python, and SQL
- Experience with CI/CD pipelines and modern development workflows
- Infrastructure as Code practices
- Containerization with Docker and Kubernetes
Cloud & Infrastructure
- Hands-on experience with AWS services: EC2, EKS, Lambda, S3, SNS, SQS, CloudFront
- Linux systems expertise: performance tuning, networking, file systems
- Database experience with:
- Relational: MySQL, PostgreSQL
- NoSQL: Redis, MongoDB
Problem-Solving & Debugging
- Proven troubleshooting skills in complex, distributed production environments
- Systematic debugging approach for real-time communication systems
- Experience analyzing performance bottlenecks and system failures
Nice to Have
- Experience with WebRTC
- Familiarity with Kamailio, OpenSIPS, or other SIP proxies
- Knowledge of PSTN interconnection and carrier integrations
- Previous UCaaS or CPaaS platform experience
- Contributions to open-source telephony projects
- Experience with monitoring and observability tools (Prometheus, Grafana, Datadog)
Why This Role Matters
As a FreeSWITCH Developer at Vonage, you'll work on voice infrastructure that powers critical business communications globally. Your code will directly enable features that millions of users depend on daily, and you'll have the opportunity to shape the architecture of next-generation voice platforms.
Work Style
- Ownership mindset — Take features from concept to production
- Collaborative approach — Work across teams while driving your work independently
- Customer focus — Balance feature velocity with reliability and user experience
- Continuous improvement — Stay current with telephony trends and share knowledge with the team
#LI-CK1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Ready to apply?
Apply to Vonage
Technical Support Engineer - 2, Platform and Applications
Share this job
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
.
See yourself at Twilio
Join the team as Twilio’s next Technical Support Engineer 2
About the job
This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.
We are looking for our next Technical Support Engineer 3 to join our Global Customer Support team in India, who will be dedicated to understanding and resolving complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel, identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas. Identifies and responds to customer escalations and thoroughly document every customer interaction
Responsibilities
In this role, you’ll:
- Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel. Identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.
- Communicate complex concepts to customers. Anticipates customer questions and proactively responds with suggestions
- Identifies and responds to customer escalations. Effectively work multiple support channels (chat, phone, social, etc). Work on one concurrency chat.
- Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets. Meet SLA requirements per channel/role
- Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets. Escalate to senior technical resources to drive ticket resolution
- Leverage Twilio's AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers
- Mentor or provide training to other team members in case management best practices.
- Thoroughly document every customer interaction (email, phone, chat, side-channel communications). Thoroughly document every internal interaction (research, cross-team engagement). Captures technical details (logs, splunk queries, JIRA details, etc), and provides internal commentary, troubleshooting steps throughout the case. Follows established guidelines on tagging, categorizing, merging tickets. Contributes to Knowledge articles.
- Manage incidents effectively during on-call shifts. While on-call triage SDM Escalations
- Active participant in process improvement initiatives
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 2-4 years of experience
- Proven experience in a Technical Support Engineer, Application Support, or Support Engineer role, supporting complex software products or platforms
- Strong programming/scripting troubleshooting skills in at least one of: JavaScript (preferably with Node.js) / Python / Java
- API or enterprise software experience, including technical troubleshooting skills. Hands‑on experience with web technologies and APIs, including: REST APIs/ HTTP protocol concepts/ API testing tools such as Postman or curl / Webhooks
- Solid understanding of networking and real-time communication, including: VoIP / SIP / WebRTC / TCP/UDP networking fundamentals / TLS/SSL
- Strong debugging and troubleshooting skills across: Application logs and API calls, Network traces (packet captures, basic analysis), Browser developer tools (for web-based products)
- Fluency in English (verbal, comprehension, listening, and writing)
- Availability to work non-standard (shifts / weekend rotation), on-call rotation weekend and holiday hours.
- Ability to diplomatically address customer concerns and provide feedback
Desired:
- Bachelor's Degree or equivalent certifications and work experience
- Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment
- Basic case management experience/skills
- Strong problem-solving skills and critical thinking
Location
This role will be remote, and based in India (Karnataka, Telangana, Tamil Nadu, Maharashtra, Delhi).
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Ready to apply?
Apply to Twilio
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
.
See yourself at Twilio
Join the team as Twilio’s next Technical Support Engineer 3
About the job
This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.
We are looking for our next Technical Support Engineer 3 to join our Global Customer Support team in India, who will be dedicated to understanding and resolving complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel, identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas. Identifies and responds to customer escalations and thoroughly document every customer interaction
Responsibilities
In this role, you’ll:
- Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel. Identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.
- Communicate complex concepts to customers. Anticipates customer questions and proactively responds with suggestions
- Identifies and responds to customer escalations. Effectively work multiple support channels (chat, phone, social, etc). Work on one concurrency chat.
- Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets. Meet SLA requirements per channel/role
- Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets. Escalate to senior technical resources to drive ticket resolution
- Leverage Twilio's AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers
- Mentor or provide training to other team members in case management best practices.
- Thoroughly document every customer interaction (email, phone, chat, side-channel communications). Thoroughly document every internal interaction (research, cross-team engagement). Captures technical details (logs, splunk queries, JIRA details, etc), and provides internal commentary, troubleshooting steps throughout the case. Follows established guidelines on tagging, categorizing, merging tickets. Contributes to Knowledge articles.
- Manage incidents effectively during on-call shifts. While on-call triage SDM Escalations
- Active participant in process improvement initiatives
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 5-7 years of experience
- Proven experience in a Technical Support Engineer, Application Support, or Support Engineer role, supporting complex software products or platforms
- Strong programming/scripting troubleshooting skills in at least one of: JavaScript (preferably with Node.js) / Python / Java
- API or enterprise software experience, including technical troubleshooting skills. Hands‑on experience with web technologies and APIs, including: REST APIs/ HTTP protocol concepts/ API testing tools such as Postman or curl / Webhooks
- Solid understanding of networking and real-time communication, including: VoIP / SIP / WebRTC / TCP/UDP networking fundamentals / TLS/SSL
- Strong debugging and troubleshooting skills across: Application logs and API calls, Network traces (packet captures, basic analysis), Browser developer tools (for web-based products)
- Fluency in English (verbal, comprehension, listening, and writing)
- Availability to work non-standard (shifts / weekend rotation), on-call rotation weekend and holiday hours.
- Ability to diplomatically address customer concerns and provide feedback
Desired:
- Bachelor's Degree or equivalent certifications and work experience
- Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment
- Basic case management experience/skills
- Strong problem-solving skills and critical thinking
Location
This role will be remote, and based in India (Karnataka, Telangana, Tamil Nadu, Maharashtra, Delhi).
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Ready to apply?
Apply to Twilio
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
NICE, the market leader in cloud-based contact center technology, is looking for an experienced Solution Consultant to excite potential customers about its extensive portfolio and aid them in ultimately becoming a NICE customer. A successful Solution Consultant will work consultatively with prospects to identify their goals and business drivers, and creatively design a solution that will meet the ever-growing demands of their contact center needs. This position will provide dedicated sales support to the Enterprise, BPO and SMB sales teams by exceeding the below expectations.
How will you make an impact?
- Proactively identifying and addressing our customer's technical needs and objections to drive new sales, and existing account expansion.
- Actively learning and mastering the NICE software portfolio at an intermediate level, in order to creatively apply our technology to help our customers achieve their business goals.
- Critically evaluating the technical sustainability of each new sales opportunity or Request for Proposal, ensuring that our contractual obligations to each new customer are accurate, and can be delivered in a timely manner.
- Helping facilitate a smooth transition from pre-sales to implementation by providing adequate knowledge transfer regarding the scope and requirements of the project, ensuring a seamless onboarding experience.
- Protecting NICE from projects where technical challenges outweigh the value of a technically problematic opportunity, and long-term partnership.
- Assisting our Sales team through preparation and delivery of business discussions, technical presentations, and product demonstrations, by carefully mapping customer business requirements to effective value driven technical solutions leveraging the NICE software portfolio.
- Proactively identifying customer needs through a technical benefits assessment, carefully building the business value of the solution, in order to assist with overcoming potential objections to proposed technical solutions.
- Meeting with our prospective customers as a trusted technical advisor, developing a deep understanding of their current environment, key business challenges and goals, and helping prospective customers envision the benefits that can be realized through an advanced contact center deployment with NICE.
- Gathering valuable field data and product feedback from each customer engagement and working directly with Product Management to facilitate ideas for the long-term technical direction and development of NICE’s software portfolio.
- Providing an open and continuous knowledge transfer to the overall Sales Team and newly hired SEs, highlighting the technical aspects and benefits of our solution, and how to competitively position each product.
- Delivering partner enablement activities, ranging from ad-hoc updates to extended knowledge transfer sessions.
- Building and maintaining demo environments both for internal NICE usage and for our partners.
- Assisting in the preparation and response to customer RFP requests, carefully qualifying the prospective deal for technical feasibility.
- Scoping and building proofs of concept for prospective customers that require a hands-on experience of NICE products, to confirm the required performance of the solution within their environment.
- Developing detailed solution design documentation for each new customer, which will serve as the foundation of our technical engagement, and act as a bridge to seamlessly engage our Professional Services Organization, to provide the most effective onboarding experience.
- Continuously building and maintaining relationships with key stakeholders in each sales cycle, including executive, financial, technical decision makers and influencers within each of our prospects.
Have you got what it takes?
- Bachelor’s degree in computer science, IT/Business Information Systems, Communications or related field or equivalent work experience required.
- Strong background & experience in AI /GenAI-powered Virtual Agent, Agent Assist, Agentic AI, Knowledge Management
- Good knowledge of CCaaS- Omni-channel/digital, Proactive, ACD/Dialer, IVR, CRM capabilities & use-cases
- Good Knowledge of contact center operations & applications- Workforce Engagement Management (Recording, Quality & Performance Management, Workforce Management), Interaction Analytics & Automation (RPA), Voice of the Customer (VoC)
- Basic knowledge of IP telephony, SIP trunk, WebRTC
- Basic knowledge of cloud security
- Exceptional written and verbal communication skills
- Excellent interpersonal skills with the ability to effectively listen to quickly assess the situation and then convey thoughts and ideas in a clear and concise manner.
- Strong presentation skills – must possess the ability to sell and effectively build credibility in front of all levels of management, including an executive audience.
- Analytical and quantitative abilities required – Must be able to interpret and explain financial and statistical information.
- Min 12+ years of Pre- sales experience
- Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, collaborative environment
- Experience with programming or scripting languages such as Java script or Python, and including use of REST APIs.
- Detail-oriented, but able to digest the critical elements of a situation to withstand being hyper-focused on the minutia.
- Ability to multi-task in a challenging environment while maintaining a high level of ownership and responsiveness.
What’s in it for you?
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10493
Reporting into: Director, Portfolio Solution Engineering
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
About the Role
The AI Integrations team builds the tools that bring AI into Telnyx's core products — think voice agents, intelligent messaging, and real-time AI features that improve our customer experience. We need a strong fullstack engineer to help us move faster.
This is a mid-level IC role. You'll own features end-to-end: building React interfaces, writing Node.js services, wiring up databases, and shipping things that work. AI experience isn't required — you'll pick that up here. What matters is that you can build solid fullstack products and want to learn.
What You'll Work On
• Fullstack features across our AI product suite — frontend to database
• Integrating LLMs and AI capabilities into real world applications (with support from the team)
• Building interfaces that make complex AI tools feel simple
• Shipping iteratively — we value working software over perfect plans
Tech Stack
Core (you should know this well):
React 18+, TypeScript, Tailwind CSS, Node.js, PostgreSQL, Prisma, TanStack Query, Docker, Kubernetes
Bonus (nice to have, happy to teach):
Next.js 15+, LLM integration, LangChain/LangGraph RAG/Embeddings, Vector Databases, MCP, WebSockets, WebRTC, Radix UI, Shadcn UI, Framer Motion
What We're Looking For
You're genuinely comfortable across the stack — not a frontend dev who can "do backend" or vice versa. You've built and shipped real features. You take ownership, communicate clearly, and don't need hand-holding.
AI interest is a plus, but we'd rather have a strong fullstack engineer who's curious than an "AI enthusiast" who can't ship.
We move fast on modern web tooling (React/Next, TypeScript, Tailwind). Expect frequent upgrades.
Values
• Ownership — you see things through
• Collaboration — you work well with others and communicate proactively
• Adaptability — comfortable with ambiguity and changing requirements
• Growth mindset — eager to learn, takes feedback well
#LI-KG1 #LI-VIETNAM
#LI-INDIA
Ready to apply?
Apply to Telnyx
About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
As a Product Support Engineer, you'll partner with our product and engineering teams to resolve bugs, prioritize customer requests, and document APIs and functionalities across multiple applications. We are looking for exceptional support engineers who have the demonstrable ability to debug complex calling and meeting issues and the drive to learn and grow technically, solve challenging problems, and exceed customer expectations.
This is a six-month contract role reporting directly to an Engineering Manager. We operate on a hybrid model out of our Bengaluru, India office, offering a blend of in-person collaboration and remote flexibility.
You consistently thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. You are a good communicator who enjoys helping people. You’re an expert in developing & improving internal support tools and processes that aid in providing a better developer experience, proactively identifying potential issues, and resolving customer issues faster.
What you’ll do
- Triage, prioritize, and resolve or escalate tickets reported by Customer Support and other product development teams, such as product, engineering, and QA.
- Become the primary investigator of complex integration-related bugs.
- Own a specific production problem and/or customer request and provide active coordination between various internal teams in resolving them.
- Support engineering teams in deploying new features, hot fixes, upgrades/patches in production and staging environments, and work closely with QA and customer support teams to schedule and test.
- Develop extensive documentation for both customers and internal teams to reduce troubleshooting time and drive faster issue resolution.
- Research, analyze, and diagnose complicated technical issues by leveraging backend systems and logging.
- Lead active incident management and post-incident learnings.
- Generate detailed dashboards and reports to facilitate the product and engineering roadmaps, identifying the classes of incoming tickets and improving product quality & stability.
- Become a subject matter expert in one or more of the following areas: various products, technical stacks, deployment environments, and tools.
- Partner with engineering teams to develop robust monitoring and alert detection systems that aid in expediting issue identification.
- Monitor application performance and make recommendations to improve overall application proficiency.
- Collaborate with engineering and product teams to develop internal tools, enhance bug management workflows, and automate processes to create efficiency.
- Start leading and/or mentoring other production support engineers on a fast-growing team.
Skills you’ll bring
- 5+ years of experience in supporting large-scale distributed systems, SaaS-based solutions, working with global distributed teams across multiple time zones.
- A technical background with excellent English written communication skills and empathy for software engineers and customers is vital.
- Attention to detail and a strong passion for quality – experience maintaining high-quality customer-facing software applications.
- Excellent problem solver who loves to learn and is interested in VOIP telephony, video meetings, and working with people.
- You are curious and persistent. Some issues take hours or days to pin down. You will also be self-directed and able to prioritize work so that everything that’s urgent gets done.
- Experience with, and/or an interest in learning, a broad array of frontend and backend languages & frameworks, and cloud computing technologies.
- Strong experience with Windows, MacOS platforms, and VDI environments.
- Strong experience with integrations in Real-Time Communication Platforms:
- CRM (Salesforce, Zoho, Hubspot).
- API platforms (Zapier).
- Support (Zendesk, ServiceNow).
- Collaboration (MS Teams, Slack).
- Deep understanding of networks and networking issues.
- Understanding of HTTP and SIP error codes.
- Ability to connect the dots between logs from different parts of the backend.
- Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js frontend, Electron / PWA, real-time communications on WebRTC / SIP over HTTP, numerous integrations with third-party services.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Ready to apply?
Apply to Dialpad
About the Role
Talkdesk is looking for an experienced Engineering Manager to lead a specialised team focused on building and evolving our Voice & Telecommunications infrastructure. Your team develops the core real-time communications layer that powers millions of enterprise-grade interactions daily, leveraging open-source telecom components such as Kamailio, FreeSWITCH, and RTP Engine.
You will join and grow an existing engineering team, bringing continuity while raising the bar on technical excellence, culture, and delivery. As a hands-on leader, you will own the full engineering lifecycle and play a pivotal role in shaping the future of our CCaaS platform. As comfortable diving into SIP signalling and media processing challenges as you are mentoring engineers and driving roadmap conversations.
What You'll Do
- Onboard into an existing team, quickly build trust and credibility, assess strengths and gaps, and grow the team's capabilities over time, including hiring when the team scales.
- Drive architectural decisions and technology choices related to VoIP, SIP, RTP, and open-source telecom stacks (Kamailio, FreeSWITCH, RTP Engine), ensuring the team makes the right long-term trade-offs.
- Champion the adoption of AI and AI-assisted development practices within the team. Foster a culture where engineers proactively leverage AI tools to improve productivity, accelerate delivery, and raise the quality bar.
- Plan and execute complex, multi-team projects: manage dependencies, align stakeholders, and deliver with predictability.
- Collaborate with Product Managers, Architects, SRE, and Platform teams to define clear priorities. Maintain a healthy balance between feature velocity and technical debt.
- Institute engineering best practices, code quality, testing, safe deployment, observability, to achieve five-nines (99.999%) SLA targets.
- Use data and metrics to drive continuous improvement in team productivity, software reliability, and operational excellence.
- Communicate the impact of technical debt to stakeholders and partner to systematically reduce it.
- Identify and remove roadblocks and cross-team dependencies proactively.
- Create a culture of reflection and retrospection, continuously improving processes, tooling, and ways of working.
- Develop the next generation of engineering leaders through coaching, personalised development plans, and ongoing performance feedback.
- Role model Talkdesk's engineering culture and values at all times.
What We're Looking For
- Bachelor's or Master's degree in Computer Science, Software Engineering, Telecommunications, or a related field.
- 10+ years of hands-on experience building distributed, highly scalable, and reliable enterprise software and SaaS systems.
- 5+ years of engineering management experience, with a demonstrated track record of hiring, growing, and retaining high-performing teams.
- Solid hands-on experience with open-source telecommunications technologies, including one or more of: Kamailio, FreeSWITCH, RTP Engine, SIP, WebRTC, or equivalent VoIP/media-processing stacks.
- Strong software engineering skills across technologies such as Java, Python, JavaScript, PostgreSQL, MongoDB, Kafka, and AWS services.
- AI enthusiast. You actively use AI tools in your own workflow and know how to embed AI-assisted development practices into an engineering team's culture to increase output quality and speed meaningfully.
- Deep familiarity with agile practices, iterative development, CI/CD, and DevOps principles, including 24x7 production ownership.
- Ability to work alongside engineers when needed, not afraid to roll up your sleeves and get into the code.
- Excellent communicator, able to influence peers and leadership across time zones and seniority levels.
- Comfortable operating in a fast-moving environment and adapting to rapidly changing technology and business needs.
Nice to Have
- Experience with real-time media processing, codec handling, or SRTP/DTLS.
- Familiarity with cloud-native architectures on AWS.
- Experience joining and elevating an existing engineering team, assessing technical debt, cultural gaps, and individual development needs.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
Ready to apply?
Apply to Talkdesk
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
Roku pioneered streaming to the TV and continues to innovate and lead the industry. While we are well positioned to help shape the future of television and streaming media around the world, continued success stems from experienced embedded software engineers like you joining the Roku OS, OS Extensions and Apps Team.
About the role
In this role, you will be part of the team that's responsible for developing core features and enable streaming applications like Netflix, YouTube, BBC on the Roku platform. This will draw on your knowledge of NDK development, DRM and browser technologies, audio video streaming standards, graphics and application performance optimization (focusing on embedded systems).
The features and performance improvements you implement directly impact millions of users every day. This is a great role for an experienced professional who has innovative ideas for complex problems and can translate these ideas into ultra-reliable software.
What you’ll be doing
- Understand the architecture needs to enable top tier streaming applications on top of Roku OS, and develop software needed to deliver our users a world-class streaming experience under all operating conditions.
- Work on audio, video and graphics functionality porting, and understand partner application certification requirements and work with certification QA team members to close certification issues.
- Work on embedded browser technologies like Webkit, Chromium used in partner applications to deliver best streaming experience.
- Work both independently and in small groups to deliver new features and functionality on-time.
- Demonstrate excellence in C++ development and deliver high-performance, ultra-reliable software.
- Demonstrate impeccable software design skills, make extensive changes to an existing C++ code base that are modular and easy to maintain.
- Demonstrate the ability to dig-deep to find solutions to tough problems affecting our users.
We’re excited if you have
- 8+ years of relevant software development experience
- Extensive programming experience with C++
- Proven track record of success with embedded system development projects and Linux operating systems.
- Deep understanding of multi-threaded development and concurrency management.
- Experience working on embedded browsers like Chromium, Webkit, Opera.
- Experience in API design and developing portable code.
- Should be able to accurately estimate software tasks and work to schedule.
- Ability to architect, implement, and test systems for performance and low resource consumption.
- Good understanding of open-source development
- Knowledge of TCP/IP, TLS, HTTP, DRM technologies like PlayReady, Widevine and streaming protocols such as WebRTC, HLS, or DASH.
- Bachelors or Masters’ in Computer Science or equivalent engineering experience
#LI-DS4
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
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Company Overview
At Skild AI, we are building the world's first general purpose robotic intelligence that is robust and adapts to unseen scenarios without failing. We believe massive scale through data-driven machine learning is the key to unlocking these capabilities for the widespread deployment of robots within society. Our team consists of individuals with varying levels of experience and backgrounds, from new graduates to domain experts. Relevant industry experience is important, but ultimately less so than your demonstrated abilities and attitude. We are looking for passionate individuals who are eager to explore uncharted waters and contribute to our innovative projects.
Position Overview
We are looking for a React Native Developer to join our team in building mobile applications for robot control and monitoring. This role focuses on creating robust, real-time mobile interfaces that interact with our robotics systems using advanced web technologies.
Responsibilities
- Develop and maintain our React Native mobile applications
- Implement real-time communication features using WebSocket and other technologies
- Create 3D visualizations and controls using React Three Fiber
- Optimize application performance and ensure smooth user experience
- Write Unit and Integrations tests
- Write and Maintain Documentations
- Collaborate with the UI/UX team to implement designs
- Write clean, maintainable, and well-documented code
- Participate in code reviews and technical discussions
Basic Qualifications
- Bachelor's degree in Computer Science or related field
- Strong foundation in JavaScript/TypeScript
- Experience with React or React Native development
- Understanding of mobile app development principles
- Knowledge of state management and API integration
Preferred Qualifications
- Experience with WebSocket implementations
- Knowledge of React Three Fiber or Three.js
- Familiarity with ROS or other robotics-related technologies
- Experience with real-time data visualization
- Understanding of WebRTC.
- Knowledge of mobile app performance optimization
- Experience with cross-platform development
Ready to apply?
Apply to Skild AICompany Overview
At Skild AI, we are building the world's first general purpose robotic intelligence that is robust and adapts to unseen scenarios without failing. We believe massive scale through data-driven machine learning is the key to unlocking these capabilities for the widespread deployment of robots within society. Our team consists of individuals with varying levels of experience and backgrounds, from new graduates to domain experts. Relevant industry experience is important, but ultimately less so than your demonstrated abilities and attitude. We are looking for passionate individuals who are eager to explore uncharted waters and contribute to our innovative projects.
Position Overview
We are seeking a Full Stack Developer to help build and maintain our cloud infrastructure and web applications. This role requires expertise in modern web technologies and a strong understanding of network programming, focusing on creating robust systems for robot control and monitoring.
Responsibilities
- Design and implement full-stack web applications
- Develop and maintain server-side applications using NodeJS
- Create and optimize database schemas and queries
- Implement real-time communication systems using WebSockets
- Build and maintain WebRTC implementations for robot control
- Develop WebXR experiences for robotic interactions
- Ensure application security and performance
- Write Unit and Integration Tests
- Write and Maintain Documentations
- Collaborate with cross-functional teams
- Design and maintain CI/CD pipelines
- Manage cloud infrastructure and deployments
- Monitor system performance and implement optimizations
- Participate in code reviews and technical discussions
Basic Qualifications
- Bachelor's degree in Computer Science or related field
- Strong proficiency in JavaScript/TypeScript
- Experience with React and modern frontend development
- Understanding of backend development principles
- Knowledge of database design and management
- Experience with containerization (Docker)
- Familiarity with CI/CD principles
- Basic understanding of cloud services
Preferred Qualifications
- Experience with MERN stack.
- Proficiency with WebRTC and Socket.IO
- Knowledge of SQL and NoSQL databases (MongoDB)
- Experience with WebXR development
- Understanding of cloud infrastructure and deployment
- Knowledge of React Three Fiber or Three.js
- Experience with real-time systems
- Understanding of network protocols and security
- Strong AWS expertise
- Experience with Infrastructure as Code
- Proficiency with monitoring and logging tools
Ready to apply?
Apply to Skild AIAt NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
NICE, the market leader in cloud-based contact center technology, is looking for an experienced Solution Consultant to excite potential customers about its extensive portfolio and aid them in ultimately becoming a NICE customer. A successful Solution Consultant will work consultatively with prospects to identify their goals and business drivers, and creatively design a solution that will meet the ever-growing demands of their contact center needs. This position will provide dedicated sales support to the Enterprise, BPO and SMB sales teams by exceeding the below expectations.
How will you make an impact?
- Proactively identifying and addressing our customer's technical needs and objections to drive new sales, and existing account expansion.
- Actively learning and mastering the NICE software portfolio at an intermediate level, in order to creatively apply our technology to help our customers achieve their business goals.
- Critically evaluating the technical sustainability of each new sales opportunity or Request for Proposal, ensuring that our contractual obligations to each new customer are accurate, and can be delivered in a timely manner.
- Helping facilitate a smooth transition from pre-sales to implementation by providing adequate knowledge transfer regarding the scope and requirements of the project, ensuring a seamless onboarding experience.
- Protecting NICE from projects where technical challenges outweigh the value of a technically problematic opportunity, and long-term partnership.
- Assisting our Sales team through preparation and delivery of business discussions, technical presentations, and product demonstrations, by carefully mapping customer business requirements to effective value driven technical solutions leveraging the NICE software portfolio.
- Proactively identifying customer needs through a technical benefits assessment, carefully building the business value of the solution, in order to assist with overcoming potential objections to proposed technical solutions.
- Meeting with our prospective customers as a trusted technical advisor, developing a deep understanding of their current environment, key business challenges and goals, and helping prospective customers envision the benefits that can be realized through an advanced contact center deployment with NICE.
- Gathering valuable field data and product feedback from each customer engagement and working directly with Product Management to facilitate ideas for the long-term technical direction and development of NICE’s software portfolio.
- Providing an open and continuous knowledge transfer to the overall Sales Team and newly hired SEs, highlighting the technical aspects and benefits of our solution, and how to competitively position each product.
- Delivering partner enablement activities, ranging from ad-hoc updates to extended knowledge transfer sessions.
- Building and maintaining demo environments both for internal NICE usage and for our partners.
- Assisting in the preparation and response to customer RFP requests, carefully qualifying the prospective deal for technical feasibility.
- Scoping and building proofs of concept for prospective customers that require a hands-on experience of NICE products, to confirm the required performance of the solution within their environment.
- Developing detailed solution design documentation for each new customer, which will serve as the foundation of our technical engagement, and act as a bridge to seamlessly engage our Professional Services Organization, to provide the most effective onboarding experience.
- Continuously building and maintaining relationships with key stakeholders in each sales cycle, including executive, financial, technical decision makers and influencers within each of our prospects.
Have you got what it takes?
- Bachelor’s degree in computer science, IT/Business Information Systems, Communications or related field or equivalent work experience required.
- Strong background & experience in AI /GenAI-powered Virtual Agent, Agent Assist, Agentic AI, Knowledge Management
- Good knowledge of CCaaS- Omni-channel/digital, Proactive, ACD/Dialer, IVR, CRM capabilities & use-cases
- Good Knowledge of contact center operations & applications- Workforce Engagement Management (Recording, Quality & Performance Management, Workforce Management), Interaction Analytics & Automation (RPA), Voice of the Customer (VoC)
- Basic knowledge of IP telephony, SIP trunk, WebRTC
- Basic knowledge of cloud security
- Exceptional written and verbal communication skills
- Excellent interpersonal skills with the ability to effectively listen to quickly assess the situation and then convey thoughts and ideas in a clear and concise manner.
- Strong presentation skills – must possess the ability to sell and effectively build credibility in front of all levels of management, including an executive audience.
- Analytical and quantitative abilities required – Must be able to interpret and explain financial and statistical information.
- Min 12+ years of Pre- sales experience
- Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, collaborative environment
- Experience with programming or scripting languages such as Java script or Python, and including use of REST APIs.
- Detail-oriented, but able to digest the critical elements of a situation to withstand being hyper-focused on the minutia.
- Ability to multi-task in a challenging environment while maintaining a high level of ownership and responsiveness.
What’s in it for you?
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 9539
Reporting into: Director, Portfolio Solution Engineering
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE