Job Summary:

As a Senior Solution Consultant II, you will be responsible for leading the pre-sales process for complex software solutions. You will work closely with sales teams and customers to understand business requirements and develop solutions that align with organizational goals. You will also provide technical guidance and mentorship to junior consultants.

Duties and Responsibilities:

• Lead Talkdesk Strategic implementations with new and existing customers including project management, gathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, building user acceptance testing guides, testing, and delivering training 
• Understand customer business objectives, consult with industry best practices, & document user stories. Establish Talkdesk as the best solution to address needs & ensure customer success for each role within the Customer’s organization
• Lead project scoping, creating project plans, planning, and scheduling project activities.  Integrate plans with customer’s project managers for the successful execution of Talkdesk's deployments 
• Develop visual representation diagrams of the Customer’s end-client journey
• Implement solutions that include the creation of custom objects, workflows, validation rules, approval processes, triggers, and email alerts within Talkdesk's solution and/or 3rd party CRM systems
• Develop trust with customer executives, leadership, and other stakeholders to remove project roadblocks and ensure project success
• Work with customers to track work progress, and create strategies for risk mitigation and contingency planning
• Leverage strong technical acumen to identify processes and technical solutions dynamically to expected and unexpected situations. Able to produce technical documentation
• Partner with internal teams such as Product, Support, etc. to assure timely delivery of feature requests, bug fixes, and support requests
• Participate in the sales cycle as necessary to gather requirements, formulate a delivery approach and develop a proposal/SOW
  
  

Qualifications:

• Bachelor's degree in a technical field or significant professional experience in a technical role 
• 5+ years of experience in Professional Services/Consulting roles or 5+ years in IT Applications Development/Software Product Development or similar role in a fast-paced SaaS business
• Experience implementing or integrating with CRMs (Salesforce, Zendesk, and others) and/or Contact Center Solutions preferred
• Experience with SQL/SOQL and JavaScript a plus
• Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.
• Software implementation or coding experience is a plus
• Familiar with creating and managing Web Services (REST APIs/).
• A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
• Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued
• Engaging personality, polished verbal and written communication skills, and meticulous attention to detail
• A passion for helping people solve problems and a proven ability to understand and learn technological concepts
• Highly organized self-starter that seeks challenging opportunities
• Ability to work cross-functionally in a fast-paced startup environment
• Fluency in written and spoken English, bilingual abilities a plus
• This role required to work in US shift time

Security Engineer (Pentesting, Incident Response & Investigations)

At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. We give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners around the world trust Talkdesk to deliver a better way to great experiences.

Our Engineering teams follow a micro-service architecture approach to build the next generation of Talkdesk, with autonomous vertical teams owning their services end to end. We promote agile and collaborative practices, value peer reviews, and believe that true authority comes from knowledge, not position. Respect, curiosity, and continuous learning are core to how we work.

Are you passionate about breaking things to make them safer?

As a Security Engineer focused on Pentesting, Incident Response, and Security Investigations, you will play a key role in detecting, investigating, and preventing security incidents while proactively identifying weaknesses across our platforms and applications.

What you’ll do

Depending on your profile and experience, your responsibilities may include:

• Perform manual and automated penetration testing of web applications, APIs, cloud-based systems, and AI/ML models.
• Conduct security assessments of AI-driven features, focusing on risks like prompt injection, data leakage, and adversarial attacks.Conduct security investigations to identify root causes, attack paths, and impact of security incidents.Lead or actively participate in incident response, including detection, containment, eradication, and post-incident reviews.Analyze logs, telemetry, and forensic artifacts to support investigations and threat hunting activities.

• Triage, validate, and prioritize findings from internal and external penetration tests.
• Work closely with engineering teams to explain vulnerabilities, recommend pragmatic remediations, and verify fixes.
• Support the development and improvement of incident response playbooks and processes.
• Perform threat modeling (e.g., STRIDE) to identify realistic attack scenarios.
• Continuously research emerging threats, attack techniques, and exploitation methods relevant to our environment, including the evolving AI threat landscape.
• Act as a security subject-matter expert (SME) during incidents and high-risk technical discussions.
• Help improve Talkdesk’s overall security posture through lessons learned and proactive testing.

Must have

• Strong knowledge of application and systems securitySolid understanding of web technologies, networking, and common attack vectorsPractical experience with penetration testing tools and techniques
• Experience with the OWASP Top 10 for LLMs and common AI exploitation patterns

Experience conducting security investigations and incident responseUnderstanding of OWASP Top 10 and common exploitation patterns

• Knowledge of cryptographic concepts and their practical use (and misuse)
• Linux/Unix proficiency
• Experience analyzing logs and security events
• Scripting or coding experience in at least one general-purpose language (e.g., Python, Ruby, Java)
• Excellent written and verbal communication skills, with the ability to explain complex security issues clearly
• Fluent in English (written and spoken)
• Strong analytical and critical-thinking skills
• Comfortable working in fast-paced, sometimes high-pressure situations

Nice to have

• Experience testing cloud-native environments, especially AWS
• Familiarity with microservices architectures and API security
• Experience with web and mobile application security testing
• Exposure to DAST, SAST, or IAST tools (hands-on or triage-focused)
• Experience performing application architecture security reviews
• Familiarity with security standards and frameworks (e.g., ISO 27001, NIST, CIS, OWASP, SANS)
• Relevant certifications such as OSCP, OSWE, GSEC, GCIA, CISSP, or CISM
• Familiarity with technologies like Git, Ruby, Kotlin, RabbitMQ, Redis, MongoDB, or PostgreSQL

About the Role

Talkdesk is looking for an experienced Engineering Manager to lead a specialised team focused on building and evolving our Voice & Telecommunications infrastructure. Your team develops the core real-time communications layer that powers millions of enterprise-grade interactions daily, leveraging open-source telecom components such as Kamailio, FreeSWITCH, and RTP Engine.

You will join and grow an existing engineering team, bringing continuity while raising the bar on technical excellence, culture, and delivery. As a hands-on leader, you will own the full engineering lifecycle and play a pivotal role in shaping the future of our CCaaS platform. As comfortable diving into SIP signalling and media processing challenges as you are mentoring engineers and driving roadmap conversations.

What You'll Do

• Onboard into an existing team, quickly build trust and credibility, assess strengths and gaps, and grow the team's capabilities over time, including hiring when the team scales.
• Drive architectural decisions and technology choices related to VoIP, SIP, RTP, and open-source telecom stacks (Kamailio, FreeSWITCH, RTP Engine), ensuring the team makes the right long-term trade-offs.
• Champion the adoption of AI and AI-assisted development practices within the team. Foster a culture where engineers proactively leverage AI tools to improve productivity, accelerate delivery, and raise the quality bar.
• Plan and execute complex, multi-team projects: manage dependencies, align stakeholders, and deliver with predictability.
• Collaborate with Product Managers, Architects, SRE, and Platform teams to define clear priorities. Maintain a healthy balance between feature velocity and technical debt.
• Institute engineering best practices, code quality, testing, safe deployment, observability, to achieve five-nines (99.999%) SLA targets.
• Use data and metrics to drive continuous improvement in team productivity, software reliability, and operational excellence.
• Communicate the impact of technical debt to stakeholders and partner to systematically reduce it.
• Identify and remove roadblocks and cross-team dependencies proactively.
• Create a culture of reflection and retrospection, continuously improving processes, tooling, and ways of working.
• Develop the next generation of engineering leaders through coaching, personalised development plans, and ongoing performance feedback.
• Role model Talkdesk's engineering culture and values at all times.

What We're Looking For

• Bachelor's or Master's degree in Computer Science, Software Engineering, Telecommunications, or a related field.
• 10+ years of hands-on experience building distributed, highly scalable, and reliable enterprise software and SaaS systems.
• 5+ years of engineering management experience, with a demonstrated track record of hiring, growing, and retaining high-performing teams.
• Solid hands-on experience with open-source telecommunications technologies, including one or more of: Kamailio, FreeSWITCH, RTP Engine, SIP, WebRTC, or equivalent VoIP/media-processing stacks.
• Strong software engineering skills across technologies such as Java, Python, JavaScript, PostgreSQL, MongoDB, Kafka, and AWS services.
• AI enthusiast. You actively use AI tools in your own workflow and know how to embed AI-assisted development practices into an engineering team's culture to increase output quality and speed meaningfully.
• Deep familiarity with agile practices, iterative development, CI/CD, and DevOps principles, including 24x7 production ownership.
• Ability to work alongside engineers when needed, not afraid to roll up your sleeves and get into the code.
• Excellent communicator, able to influence peers and leadership across time zones and seniority levels.
• Comfortable operating in a fast-moving environment and adapting to rapidly changing technology and business needs.

Nice to Have

• Experience with real-time media processing, codec handling, or SRTP/DTLS.
• Familiarity with cloud-native architectures on AWS.
• Experience joining and elevating an existing engineering team, assessing technical debt, cultural gaps, and individual development needs.

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

The team builds highly scalable, secure, and reliable enterprise-grade SaaS contact center applications with an AI-first mindset, leveraging microservices architecture and AWS. Development follows a Build, Test, Deploy, Maintain, Own model, enhanced by AI-assisted workflows, copilots, and agent-based delivery approaches.

The Talkdesk platform powers millions of real-time interactions across voice and digital channels on a scalable data platform, enriched with NLP and AI capabilities to enable intelligent routing, automation, and actionable insights. The team actively leverages custom agent development and AI copilots to automate workflows, accelerate development, and improve operational efficiency. Talkdesk AppConnect enables seamless integrations with leading enterprise applications.

This Bengaluru-based IC role reports to an engineering leader and requires hands-on ownership in designing, building, and operating highly reliable, feature-rich services end-to-end, with a strong focus on leveraging AI tools, agent-based systems, and copilots to drive productivity and innovation.

Duties and Responsibilities:

• Design, implement, test, and maintain SaaS services and features hosted on AWS, ensuring timely delivery, high quality, and five 9’s reliability standards, leveraging AI tools and copilots on a daily basis to accelerate development and improve code quality.
• Maintain a growth mindset by continuously adopting emerging technologies and proactively automating repetitive processes.
• Work in a modern agile software engineering environment, actively using AI-assisted workflows (e.g., copilots, code generation, test generation) across the dev/stage/prod lifecycle, with strong automated testing and continuous deployment practices.
• Manage your work through the use of Github, Jira, and internal systems, incorporating AI tools for task automation, code insights, and productivity improvements.
• Have end-to-end ownership of microservices, applying agent-based delivery models and AI-assisted development practices, while adhering to safe deployment and DevOps principles.
• Implement microservices with Security, Reliability, and Telemetry as first principles, leveraging AI-driven insights to proactively identify risks and avoid technical debt.
• Implement automated unit, API, and functional tests in a CI/CD environment, utilizing AI tools for test case generation, coverage improvement, and validation.
• Work closely with cross-functional teams (Product, Principal Engineers, SRE, Platform), using AI-assisted analysis and collaboration tools to align on design and implementation.
• Actively participate in backlog grooming, design discussions, and code reviews, leveraging AI for code analysis, review assistance, and design validation.
• Identify and prioritize technical debt, using AI tools to surface inefficiencies, suggest refactoring opportunities, and improve maintainability.
• Own reliability for your services and participate in on-call rotation; use AI-assisted observability and incident analysis tools for faster triage and resolution of production issues, applying learnings from RCAs.
• Continuously research and adopt emerging AI tools, agent frameworks, and engineering practices, integrating them into daily workflows to improve team productivity.
• Ensure all engineering work complies with industry regulations and standards, leveraging AI where appropriate for compliance checks and documentation.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science or a related field.
• 2–5 years of experience designing and building highly available, scalable, and secure SaaS applications using microservices architecture.
• Hands-on experience with AI development tools (e.g., GitHub Copilot, Claude) with a strong inclination to use them daily; familiarity with agent-based delivery models and the ability to build and automate workflows using custom AI agents.
• Strong expertise in backend and distributed systems technologies, including microservices, AWS, Java/Kotlin/Python/JavaScript, Spring Boot, APIs, messaging systems, caching, CI/CD, and observability/telemetry.
• Experience with real-time and streaming systems (e.g., Kafka, Flink) and designing scalable data pipelines.
• Experience with cloud telephony and communications platforms (e.g., UCaaS, CCaaS), including protocols such as SIP and integrations with CPaaS providers.
• Proficiency with one or more database technologies (e.g., PostgreSQL, MySQL, MongoDB).
• Hands-on experience with containerization and orchestration technologies (Docker, Kubernetes).
• Strong experience in REST API design, development, and best practices.
• Experience with modern testing practices, including automated unit, integration, and API testing within CI/CD pipelines.
• Commitment to writing clean, secure, maintainable, and standards-compliant code, leveraging AI tools to improve quality and productivity.
• Comfortable adopting new technologies, AI tools, and engineering practices, with a continuous learning mindset.
• Experience working in geographically distributed teams with strong collaboration skills.
• Excellent written and verbal communication skills.

Senior Product Manager is responsible for leading the development and management of complex products from ideation to launch. This includes defining product strategy, conducting market research, developing product roadmaps, and collaborating with cross-functional teams to ensure successful product launches. The Senior Product Manager is a senior leader who provides guidance and direction to other product managers and technical staff.

Duties and Responsibilities:

• Lead the development of complex products, from ideation to launch, ensuring they are completed on time, within budget, and meet quality standards
• Contribute to the vision and design of next-generation voice technology to support launch of new UC and Contact centre products;
• Work with engineering, marketing, and sales to build business use cases and define requirements for new feature enhancements, products, and services;
• Work closely with cross-functional teams, including Sales, Legal, Pricing, Billing, Engineering, Product Design, and Marketing, to ensure that all aspects of the product are aligned
• Develop and prioritize the product roadmap with engineering, design, marketing, and sales; track progress against milestones
• Conduct market research, gather customer feedback and work closely with stakeholders to identify customer needs and use this information to inform product prioritization decisions
• Develop and maintain relationships with key stakeholders, including customers and partners, to ensure that their needs are met and their feedback is incorporated into future products and updates
• Use data and metrics to measure the effectiveness of products and features, and make data-driven decisions to optimize product performance
• Manage the product lifecycle, from launch to end-of-life, ensuring that products are updated and maintained as needed
• Provide leadership and guidance to other product managers and technical staff, ensuring they have the resources and support needed to complete their work
• Manage relationships with suppliers, vendors, and contractors to ensure that products are developed and delivered on time and within budget
• Ensure that all product work is completed in compliance with industry regulations and standards.

Qualifications:

• Bachelor's degree in Business, Marketing, Engineering, or a related field
• Long standing experience in product management, with a proven track record of successfully launching and managing complex products
• Long standing experience in UCaaS, SIP Trunking and/or CCaaS solutions with a strong understanding of the SIP Call stack, routing, trunking and standard business telecommunications capabilities/features
• Proven experience with Global telcos or on internationally deployed telephony products

• Strong leadership and project management skills, with the ability to manage and motivate a team of product managers and technical staff
• Strong analytical skills, with the ability to use and get hands-on gathering and reporting on data and metrics to make informed product decisions
• Experience in building and managing products across the complete customer journey, from Lead to Quote to Order and In-Life support.
• Experience in the production of high quality content for consumption by internal and external teams (e.g. Sales, Customers, CSMs, Support, etc) to underpin the launch of new features and products
• Experience in developing product strategy and roadmaps, with a deep understanding of customer needs, market trends, and competitive landscape
• Excellent Commercial (P&L) experience and proven ability to collect and use product specific commercial performance data to make strategic and roadmap decisions
• Excellent communication skills, with the ability to effectively communicate product strategy and vision to cross-functional teams and senior leadership
• Experience working in an agile development environment, with a strong understanding of agile methodologies
• Experience in managing a product portfolio, with the ability to prioritize and manage multiple products simultaneously
• Strong understanding of industry regulations and standards
• Collaborative team player, with strong communication skills, including the ability to translate complex technical products and features into simple concepts and presentations;
• Proven organizational skills with attention to detail and the ability to prioritize and succeed in an environment with competing demands;
• Proven ability to take the initiative, use consultative skills and build strong, productive relationships.
• Ability to deeply understand customer problems; experienced and confident communicator in direct meetings with existing and prospect customers

As a Senior Security Engineer, you will be responsible for designing, implementing, and maintaining the security controls that protect our cloud infrastructure and edge services. You will bridge the gap between high-level security architecture and hands-on infrastructure-as-code (IaC), ensuring our global platforms remain resilient against modern threats, including those targeting cloud-native workloads and AI-driven features.

Depending on your profile, some of your responsibilities can include:

• Experience range 6 to 10 Years 
• CNAPP Management: Act as the primary owner for the Cloud-Native Application Protection Platform (CNAPP), using it to identify misconfigurations, manage vulnerabilities, and enforce compliance across multi-cloud environments.
• Cloud Visibility & Governance: Utilize CNAPP and CSPM (Cloud Security Posture Management) to gain deep visibility into identities, secrets, and data risks, ensuring clear prioritization of security findings.
• Edge & Application Protection: Deploy and manage Web Application Firewalls (WAF) and Edge Security layers to mitigate Layer 7 attacks, DDoS, and malicious bot activity.
• Workload Protection: Oversee Endpoint Detection and Response (EDR) and Cloud Workload Protection (CWPP) to monitor and secure containers, serverless functions, and virtual machines.
• Data & Identity Governance: Design secure key management (KMS) and identity-aware access policies (IAM) to enforce Zero Trust principles.
• Security Automation: Integrate CNAPP findings into the CI/CD pipeline and develop automations via Infrastructure as Code (Terraform/Ansible) to remediate risks at scale.

Must have:

• CNAPP Mastery: Deep, hands-on experience with Cloud-Native Application Protection Platforms (CNAPP), specifically focusing on Cloud Security Posture Management (CSPM) and Cloud Workload Protection (CWPP).
• Vulnerability & Risk Management: Proven ability to triage and prioritize cloud security risks (misconfigurations, toxic combinations of permissions, and vulnerabilities) using centralized security platforms.
• Cloud & Edge Protection: Strong experience with Edge Security services, including WAF, DDoS mitigation, and Zero Trust Network Access (ZTNA).
• Infrastructure as Code (IaC): Proficiency in Terraform or Ansible, with a focus on "shifting security left" by scanning IaC templates before deployment.
• Cloud Fundamentals: Expert knowledge of AWS security services, specifically Identity and Access Management (IAM), Key Management Service (KMS), and CloudTrail.
• Technical Communication: Ability to translate complex CNAPP alerts into actionable remediation steps for engineering teams.
• Comprehensive understanding of the OWASP Top 10 and common cloud security vulnerabilities.
• Linux/Unix proficiency.

Nice to have:

• Experience with serverless security and edge computing (e.g., Edge Workers).
• Familiarity with automated security scanning tools (SAST/DAST/IAST).
• Understanding of compliance frameworks (ISO 27001, NIST, SOC2) as they relate to cloud environments.
• Relevant certifications (e.g., AWS Security Specialty, CCSK, or platform-specific CNAPP certifications).