Location: Remote (Houston)

Position Summary:

At Invivyd, we’re building a new category of infectious disease prevention. With an authorized product already on the market, a next-generation program in Phase 3 and a strong pipeline behind it, we are at a defining moment of growth. 

We have an exciting opportunity for a Strategic Account Manager who will play a pivotal role at Invivyd. This is an incredible opportunity for someone who is passionate about making a difference for patients, executing successful sales strategies and supporting a culture of adaptability and compliance. In this role, you will lead strategic territory planning, cultivate high-value partnerships across key accounts, and deliver clear, compliant education on approved messaging to diverse healthcare stakeholders.

Responsibilities: 

• The Strategic Account Manager is responsible for providing solutions to our customers by acting as a key business owner of Invivyd resources and solutions for a variety of customers, including Health Care Providers, Health Care Organizations, Centers of Excellence, Integrated Delivery Network (IDN) Stakeholders, Veterans Affairs (VA) Centers, Reimbursement Personnel, and Practice Administrators and is accountable for working collaboratively to help ensure customer inquiries are resolved.
• Facilitate clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide appropriate solutions
• Identify shared priorities and leverage knowledge and tactics within full account to develop a strategic territory business plan that drives product demand by meeting the needs of key partners and ultimately their patients to drive superior results
• Collaborate with cross-functional partners on overall account and territory strategy to maximize internal/external knowledge on how to access products and services
• Aggregate customer, market data, and insights to effectively apply multiple channels to drive total selling engagements.
• Utilize data driven approach to prioritize customers/accounts to maximize impact aligned to strategic plan.

Requirements: 

• Bachelor’s degree from an accredited college/university is required
• A minimum of 10 years of sales in the biopharma industry is preferred
• Candidates must live within the stated territory
• Ability to travel up to 100% within your geography is required, with the ability to drive and/or fly within the territory is required
• Candidate is required to be in the field five days a week, conducting visits, while also completing all administrative tasks related to the role
• Proven track record of consistent high performance, and well versed in navigating and successfully selling to large accounts and key customer segments is required
• Strong ability to communicate compliant clinical product information is required
• Diverse experience in a matrixed environment and exposure to Reimbursement, Buy-and-Bill, Specialty Pharmacies, IDNs, and Federal channels is required
• Strong understanding and experience with following the laws, regulations, and industry codes (e.g., the PhRMA Code on Interactions with Healthcare Professionals) that govern appropriate interactions with Healthcare Professionals and Healthcare Organizations is required
• Demonstrates knowledge of the Veterans Affairs (VA) system within territory and the rules and regulations to conduct business within the VA system
• Must be results oriented and can demonstrate time management skills
• Possess a broad understanding of case management, market access, reimbursement and selling a medical benefit product
• Has experience working with Hem/Onc, Rheumatology, Transplant, Hospital/IDN, Veterans Affairs, immunology, account management strategy, and new product launches
• Demonstrated effective time management, organizational and interpersonal skills to prioritize opportunities
• Proven winning attitude and experience demonstrated by sales numbers that consistently beat quotas, Presidents Club wins and other awards won

Pay Range

$152,000 - $202,000

The pay range represents the expected full-time base salary for this role at the time of posting. Actual base pay will be determined based on a variety of factors, including relevant experience, skills, and education. In addition to base pay, this role is eligible for both an annual short-term incentive (e.g., bonus or sales incentive) and an annual long-term incentive (e.g., equity), reflecting our commitment to rewarding strong performance and long-term impact. Learn more about our total rewards by visiting https://www.invivyd.com/careers/.

What you’ll do

As Brand Designer you will own and evolve our brand & design system end-to-end — paid creative, web/landing visuals, content design, and sales assets — while proactively pushing the brand forward with high-velocity iteration.

Where you’ll work

This role is remote with regular team onsites for in-person collaboration.

Responsibilities

• Own creative for ads across channels from concept → execution → iteration
• Translate strategy and messaging into clear, compelling visuals that strengthen the brand
• Produce always-on content design: custom website images + post graphics/illustrations as needed
• Design and format lead magnets (PDFs, templates, layout systems) and keep them consistent and high quality
• Create landing page visual direction (layout, hierarchy, component specs) and partner with the web dev to implement in Webflow
• Build and improve sales collateral: decks, one-pagers, visuals for enablement materials
• Rapidly prototype campaign ideas and product visuals
• Own & scale the design system (Figma components, reusable templates, brand guidelines)

Requirements

• 5+ years in marketing/brand design with a portfolio showing paid creative, web/LP design, and sales collateral
• Strong typography, layout, and visual storytelling skills; high craft with fast turnaround
• Advanced Figma proficiency; strong file hygiene and scalable component thinking
• Comfortable operating as an owner: proactive, opinionated, and able to prioritize for impact
• Experience collaborating tightly with marketers, writers, and technical teammates
• Experience building and experimenting with AI tools for creation & production

Bonus points

• B2B experience in infrastructure, energy, data centers, or industrial products
• Motion design/video, 3D/illustration, or strong systems/design-ops instincts
• Familiarity with web performance/accessibility basics and marketing experimentation workflows

Benefits 

• Subsidized health, dental, and vision insurance
• Equity (options) in a rapidly growing startup
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
• Commuter benefits
• Monthly team onsites where all offices come in–person to collaborate

What You'll Do

The AI infrastructure buildout is one of the most consequential capital deployment cycles of our generation — and Giga is at the center of it. Giga designs and manufactures AI power infrastructure at industry-best lead times, with 4.5  GW delivered to date. We offer complete product lines of cooling solutions, transformers, and switchboards tailored for high-density GPU clusters, end-to-end site origination and development, and a fully managed hosting model that lets customers scale GPU clusters without carrying the full development or construction burden. We do it all in-house — engineering, manufacturing, construction — out of our Long Beach, CA and Houston, TX factory footprints, with faster lead times and predictable pricing that reduces supply-chain risk for large, time-sensitive AI builds.

As Head of Data Center Solutions, you will own and execute Giga's strategy to become the preferred AI infrastructure, site development, and colocation partner for the world's largest hyperscalers, GPU cloud providers, and enterprise AI operators. This is not a relationship management role — it is a market-making role. You will bring Giga's full platform to market: from turnkey, rack-ready sites with direct fiber and on-site power, to $/kW-month hosting models tailored to site characteristics, to prefabricated modular deployments purpose-built for high-density compute. You will build and lead a team of elite business development managers, develop the commercial frameworks that underpin every deal, and close landmark agreements that position Giga as the infrastructure backbone of the AI era. If you thrive at the intersection of complex enterprise sales, infrastructure strategy, and emerging technology — and want to build something that didn't exist before — this is the role for you.

Where You'll Work

We move fast because we're building real infrastructure — and the best work happens when people are in the room together. This role is open to remote or in-office, with one caveat: if you're within 45 minutes of our Houston or San Francisco offices, we expect you to be there regularly. Wherever you're based, travel is part of the job — think customer sites, cross-functional sessions at our hubs, and industry events. If you thrive in motion and understand that showing up drives results, you'll fit right in.

Responsibilities

• Own and drive Giga's end-to-end go-to-market strategy for AI data center leasing and turnkey development solutions, targeting hyperscalers and large-scale enterprise AI operators
• Build, hire, and lead a high-performance team of Business Development Managers responsible for originating, structuring, and closing large-scale colocation and leasing agreements
• Develop and implement a repeatable deal framework — including pricing models, term structures, SLA standards, and negotiation playbooks — that scales with Giga's pipeline
• Establish KPIs, revenue targets, and performance dashboards that provide real-time visibility into pipeline health, deal velocity, and team productivity
• Serve as the executive relationship owner for Giga's largest and most strategic prospective customers, from initial engagement through signed agreement
• Partner cross-functionally with Engineering, Finance, Legal, and Operations to ensure customer requirements are translated accurately into site design, capacity planning, and contract terms
• Represent Giga at industry forums, trade events, and executive briefings to build brand credibility and accelerate pipeline development
• Monitor competitive dynamics, market pricing, and demand signals across the hyperscale and enterprise segments to continuously refine Giga's positioning and offering
• Report directly to the Head of Growth on strategic progress, deal status, and market intelligence

Requirements

• 10+ years of experience in data center sales, leasing, colocation, or infrastructure solutions — with a demonstrated track record of closing large, complex enterprise or hyperscale deals
• Deep knowledge of data center fundamentals including power capacity, cooling infrastructure, network connectivity, and critical facility operations
• Proven experience building and leading business development or enterprise sales teams from the ground up
• Experience developing and owning go-to-market strategies, revenue forecasts, and sales KPI frameworks
• Demonstrated ability to navigate long-cycle, multi-stakeholder enterprise deals from first contact through executed contract
• Strong executive presence with the ability to engage and influence C-suite and VP-level decision-makers at large technology organizations
• Experience working cross-functionally with Engineering, Legal, and Finance teams on complex deal structures
• Willingness to travel regularly to customer sites, Giga hub offices, and industry events

Bonus Points

• Existing relationships with capacity planning, real estate, or infrastructure procurement teams at major cloud or AI platform organizations
• Experience with build-to-suit, powered shell, or wholesale colocation deal structures
• Familiarity with energy procurement, grid interconnection, or utility contracts as they relate to large-scale data center operations
• Prior experience at a data center developer, REIT, or colocation provider (e.g., wholesale or hyperscale-focused)
• Experience operating in a high-growth startup or scaling a new business unit within a larger organization

Benefits

• Subsidized health, dental, and vision insurance
• Equity in a profitable, IPO-bound company
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• FSA/HSA options
• Commuter benefits
• Team on-sites across all offices

What you’ll do

As the Enterprise Sales Director, Commercial & Industrial (C&I), you will build, lead, and develop a high-performing team of Account Executives focused on Giga’s fastest-growing market: Commercial and Industrial EPCs/GCs/Owners. You will set the commercial strategy for the C&I segment, own the team’s revenue number, and serve as the senior field leader driving growth across the EPC, GC, electrical contractor, consulting engineering, and enterprise Owner landscape. This role blends team leadership, market strategy, and hands-on executive-level selling, ideal for a sales leader who thrives in a fast-moving, infrastructure-focused startup environment and wants to shape the direction of a critical business vertical.

Where you’ll work

If based outside of our Houston, Long Beach, or San Francisco hubs, this role will be based remotely from your home office. You must be willing to occasionally travel to one of our hub offices 3 days out of the month, as well as travel regularly for customer meetings, field visits, and key industry events.

Responsibilities

Team Leadership & Development

• Recruit, hire, onboard, and develop a team of Enterprise Account Executives covering the Commercial & Industrial market
• Set individual and team quotas, define territory assignments, and drive a culture of accountability and high performance
• Coach AEs on complex deal strategy, pricing discipline, pipeline management, and stakeholder navigation
• Conduct regular 1:1s, pipeline reviews, forecast calls, and team meetings to ensure execution rigor and team alignment
• Partner with People and Recruiting to build out the C&I sales team in line with growth targets
• Identify skill gaps and implement training, enablement, and development programs to continuously raise the bar

Revenue & Commercial Strategy

• Own the C&I segment revenue number, including forecasting, pipeline coverage, and attainment across the team
• Define and execute the go-to-market strategy for the Commercial and Industrial EPCs/GCs/Owners segment
• Develop playbooks, territory models, and repeatable sales motions for the AE team
• Engage directly in strategic, complex, or executive-level deals to support AEs and accelerate closure
• Maintain pricing discipline and margin oversight across the team’s portfolio of deals
• Drive upsell and cross-sell strategies to expand revenue within existing customer accounts

Market Presence & Relationships

• Serve as a senior-level executive presence with key EPCs, GCs, electrical contractors, consulting engineers, and enterprise Owners
• Represent Giga at industry conferences, customer events, and trade organizations to build brand and pipeline
• Cultivate and maintain relationships with strategic accounts and channel partners in the C&I ecosystem
• Track competitive dynamics, market trends, and customer feedback, translating insights into actionable strategy for Product and Marketing

Cross-Functional Collaboration

• Partner with Technical Sales Engineering, Product, Finance, Legal, and Technical Sales Quoting to advance complex opportunities and resolve customer challenges
• Collaborate with Marketing on demand generation, field events, and C&I-specific campaigns
• Provide structured input to leadership on market opportunities, product gaps, and competitive positioning
• Ensure CRM hygiene and accurate forecasting across the team using HubSpot

Requirements

• 7-10+ years of B2B sales experience, with at least 5 years leading enterprise sales teams in electrical infrastructure, power distribution, energy, or an adjacent capital-intensive industry
• Proven track record of building and scaling high-performing enterprise sales teams, managing complex, multi-stakeholder deals in the 7-8 figure range
• Deep expertise in the Commercial and Industrial ecosystem, including EPCs, general contractors, electrical contractors, consulting engineers, and large enterprise Owners, with a genuine understanding of how each stakeholder evaluates, specifies, and procures electrical infrastructure
• Strong grasp of how EPCs structure projects, how GCs manage subcontractor and equipment vendor relationships, and how end customers (Owners/operators) make capital equipment decisions at scale
• Technical depth in electrical infrastructure, transformers, switchgear, switchboards, power distribution equipment, sufficient to lead credible executive-level conversations with engineering and procurement stakeholders
• Understanding of Commercial and Industrial power infrastructure design, including redundancy architectures, power distribution topologies, and site-level electrical requirements
• Demonstrated ability to architect and coach complex enterprise sales motions, including navigating long sales cycles, multi-stakeholder buying committees, and large-dollar negotiations
• Proficiency with CRM tools (HubSpot, SFDC, or similar) and a strong discipline around pipeline management, forecasting accuracy, and data-driven sales leadership
• Excellent written and verbal communication skills, with executive presence and the ability to represent Giga at the C-suite and VP level with customers and partners
• Bachelor’s degree in Business, Engineering, or a related field, or equivalent practical experience
• Willingness to travel up to 40% for customer meetings, site visits, team coverage, and industry events

Bonus points

• Experience building a sales team from the ground up within a high-growth startup or manufacturing-driven organization
• Existing senior-level relationships within the Commercial and Industrial EPC/GC/Owner or related partner/consulting ecosystem
• Prior experience leading C&I or infrastructure-focused sales teams in the electrical distribution or energy space
• Familiarity with transformer, switchgear, and electrical infrastructure product lines at a technical level

Benefits

• Subsidized health, dental, and vision insurance
• Equity (options) in a rapidly growing startup
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
• Commuter benefits
• Team on-sites where all offices come in-person to collaborate

What you’ll do

As an Account Executive, Commercial & Industrial (EPC/GC/Owner), you will be a core revenue driver for one of Giga’s fastest-growing markets, Commercial and Industrial EPCs/GCs/Owners. You’ll own relationships across Commercial and Industrial-focused EPCs, GCs, electrical contractors, consulting engineers, operators, and owners translating complex electrical requirements into practical, competitive solutions. This role blends technical depth, field presence, and commercial ownership—ideal for a seller who thrives in a fast-moving, infrastructure-focused startup environment and wants direct impact on growth.

Where you’ll work

If based outside of our Houston, Long Beach or San Francisco hubs, this role will be based remotely from your home office. You must be willing to occasionally travel to one of our hub offices 3 days out of the month.

Responsibilities

• Own revenue generation within the Commercial and Industrial EPCs/GCs/Owners market by prospecting, developing, and closing new customer opportunities
• Serve as the primary point of contact for EPCs, electrical contractors, consulting engineers, Commercial and Industrial GCs and large enterprise Owners
• Gather and validate customer requirements, translating technical needs into accurate, competitive quotes and solutions
• Build and manage a strong pipeline through consistent prospecting, referrals, and relationship expansion
• Travel regularly to customer sites, conferences, and industry events to build pipeline and maintain market presence
• Develop deep product knowledge across transformers, switchboards, and related electrical infrastructure to effectively position solutions
• Identify upsell and cross-sell opportunities to expand revenue within existing accounts
• Maintain pricing discipline and margin ownership while closing commercially sound deals
• Collaborate with Technical Sales Engineering, Product, and internal stakeholders to advance opportunities and resolve technical questions
• Maintain accurate CRM hygiene in HubSpot, including activities, deal stages, and accurate sales forecasts
• Partner with Finance, Legal and Technical Sales Quoting to convert quotes into purchase orders and invoices efficiently
• Track market trends, competitive dynamics, and customer feedback, sharing insights with Product and Marketing teams

Requirements

• 5+ years of sales experience in electrical distribution equipment, Commercial and Industrial EPCs/GCs/Owners, or mission-critical infrastructure
• Experience selling to or working with EPCs, electrical contractors, consulting engineers, and/or Commercial and Industrial EPCs/GCs/Owners end users in complex, enterprise sales motions 
• Strong technical foundation with the ability to understand and discuss electrical systems, particularly transformers and switchgear
• Understanding of Commercial and Industrial EPCs/GCs/Owners power infrastructure, including redundancy and power distribution architectures
• Experience managing complex, multi-stakeholder B2B sales cycles
• Proven track record of meeting or exceeding sales targets
• Proficiency with CRM tools (HubSpot, SFDC or similar)
• Strong written and verbal communication skills, including the ability to present technical information clearly
• Bachelor’s degree in Business, Engineering, or a related field, or equivalent practical experience
• Willingness to travel up to 30% for customer meetings, site visits, and industry events

Bonus points 

• Prior experience selling into Commercial and Industrial EPCs/GCs/Owners 
• Experience working in a high-growth startup or manufacturing-driven organization
• Existing relationships within the Commercial and Industrial EPCs/GCs/Owners or related partner/consulting ecosystem

Benefits

• Subsidized health, dental, and vision insurance
• Equity (options) in a rapidly growing startup
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
• Commuter benefits
• Team on-sites where all offices come in–person to collaborate

We’re seeking a transformational Vice President, Professional Services to serve as a core member of Hootsuite’s Global Customer Leadership Team. This role is not a traditional services delivery role - it is a business-building mandate. Reporting to the Chief Customer Officer, you’ll be accountable for defining the vision, owning the strategy, and scaling Professional Services as a high impact, revenue-generating growth engine.

The VP, Professional Services will own the end-to-end services P&L, architect the long-range vision for how services accelerate IQRR and GRR. As a key member of the Customer Office, this role will serve as a strategic partner in shaping Hootsuite’s go-to-market strategy, influencing product investment priorities, and strengthening Hootsuite’s overall retention model. You will be expected to influence at the board level, represent Hootsuite externally as an industry thought leader, and build the next generation of Professional Services talent and capability.

WHAT YOU’LL DO:

• Define the multi-year services portfolio strategy: modernize  existing offerings, identify whitespace, and build new service lines that expand Hootsuite’s commercial footprint and deepen customer reliance on the Hootsuite platform.
• Establish Professional Services as a measurable revenue growth driver, directly tied to business outcomes, by creating commercial linkages between services investment and ARR expansion, renewal uplift, and NRR improvement.
• Lead initiatives that structurally improve PS margins through automation, AI-assisted delivery, scaled onboarding programs, and partner leverage, while protecting the premium customer experience.
• Drive a metrics-first operating culture: define leading indicators of delivery success and customer health, build dashboards that create real-time visibility, and hold the organization accountable to outcomes.
• Partner with RevOps and Finance to build robust, reliable PS forecasting models and ensure PS performance metrics are aligned with company-level revenue targets, investor reporting, and board narratives.
• As the executive leader accountable for Professional Services strategy, drive the first-year retention, designing services engagement models that accelerate time-to-value while structurally eliminating early churn risk.
• Build predictive churn models and retention frameworks informed by implementation health, adoption signals, and services consumption analytics - and leverage these insights to proactively influence the company-wide retention strategy.
• Establish services attach benchmarks, consumption thresholds, and outcome-based delivery standards that create replicable retention outcomes across segments and geographies.
• Translate services performance data into actionable insights for the ELT, influencing product roadmap decisions, CS motion design, and growth strategy.
• Serve as a strategic partner and peer to Sales, Customer Success, Support, and Product leaders - not merely a cross-functional collaborator, but a co-owner of the post-sale revenue motion.
• Drive services-to-sales alignment by designing pre-sales PS engagement models, enhancing solution design capabilities, and developing commercial packaging that accelerates deal velocity and improves deal quality.
• Champion services innovation, including partner-led models, standardized  service offerings, and AI-enabled execution - to scale PS capacity without proportional headcount growth.
• Represent Hootsuite externally as a professional services thought leader; at industry events, with strategic customers, and with analyst and investor audiences,  elevating Hootsuite’s brand in the services market.
• Define the long term Professional Services talent model, including the skills, structure, and leadership capabilities required to deliver at scale across global markets and customer segments.
• Hire, develop, and retain exceptional PS leaders, cultivating a culture of customer obsession, commercial accountability, continuous learning, and inclusive excellence.
• Drive organizational design decisions that optimize for delivery quality, margin, and scalability, including span of control, specialization models, and geo-based resource allocation.

WHAT YOU’LL NEED:

• 15+ years of progressive leadership experience in technology services, including 10+ years in SaaS with deep expertise in professional services delivery, customer onboarding, and retention strategy.
• Demonstrated success driving IQRR, GRR, and customer health metrics through strategic services design and execution.
• Proven experience leading a services organization, with accountability for revenue, margin, utilization, and investment decisions.
• Expertise in building global service delivery teams at scale, with focus on margin optimization, utilization management, and service innovation.
• Deep experience partnering with Sales and Customer Success teams to align service delivery with commercial outcomes and account strategy.
• Strong operational acumen, with experience owning and optimizing complex project portfolios across multiple geographies and segments. Ability to translate operational data into strategic narrative - for internal ELT audiences, board presentations, and external customer and partner stakeholders.
• Executive presence and influence: proven ability to drive cross-functional alignment, manage senior stakeholders, and act as a key voice in revenue planning.
• High EQ, inclusive leadership mindset, and a track record of building and scaling high-performing, diverse teams.
• Passion for customer value and continuous improvement, balanced with strong business acumen and commercial rigor.
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers to meet their needs
• Resilience & Adaptability: can effectively cope with change, finding ways to advance work and projects
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-IA #LI-Hybrid

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world.  We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. 

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. 

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it.  DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.  

DRW is looking for an Associate Product Manger to join its Commodities trading group to manage our tools used to support research, trading and operations across the North American power and gas landscape. You will help with product needs of multiple trading desks and tooling needs of associated support teams. You will work closely with software engineers, data engineers, trading analysts & support functions to execute both strategic plans and tactical needs. Your role will focus on improving existing tools and processes, reduce operational risks and manual workflows, propose and implement strategic solutions.

What You Will Do

· Understand front-office, support and operations workflows

o Spend time with traders, analysts, engineers, structuring, risk & control managers, and operations analysts to map current workflows, SLAs, key controls and failure models.

o Identify repetitive, high-effort and/or high-risk activities that can be automated or re-designed.

· Focus on converting time-consuming manual workflows used by trading, support and operations into reliable, monitored automation and streamlined processes.

· Work with operations SMEs to discover pain points and operational risks to quantify value and deliver efficiencies in partnership with software and data engineers.

· Report to a Product Manager and act as the day-to-day owner for small to medium initiatives.

· Become an expert in trading and research workflows and identify ways to streamline and enhance those workflows to build best in class research and trading tools.

· Work day-to-day with Data Engineers & Software Engineers to manage live projects, identify roadblocks & risks, and ensure the team can operate efficiently.

· Liaise across DRW infrastructure groups such as our procurement, central engineering and data, database administration & cloud computing teams to communicate about our initiatives and ensure we have support and capacity from those teams to execute effectively.

What you bring to the team

· Experience as a product/project manager in a technical role, or trade analyst role, or technical business analyst role.

· Technical fluency and familiarity with common technology tools and solutions like Python, SQL databases, cloud computing, and REST APIs.

· Excellent communication skills and experience working with cross-functional teams and small sets of stakeholders.

· Experience with agile software development projects and fast-paced, iterative delivery.

· A passion for planning, organization and skills using technical documentation and planning tools.

· Familiarity with UI/UX design tools.

Nice to have

· Experience working in a commodity trading house or hedge fund highly preferred.

· Prior exposure to North American power and gas concepts and domains.

· Awareness of cloud computing and large-scale data warehouse implementation.

· Hands-on software development experience through personal projects or open-source contributions.

This role is a hands-on opportunity to shape the tools powering DRW’s growing NAPG business front to back, from research and trading to operations. If you’re after fast-paced learning, ownership of high-impact projects, and the opportunity to build tools that deliver measurable value and accelerate your career, this is an exceptional place to make it happen.

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

#LI-DW1

Venture Global LNG (“Venture Global”) is a long-term, low-cost provider of American-produced liquefied natural gas. The company’s two Louisiana-based export projects service the global demand for North American natural gas and support the long-term development of clean and reliable North American energy supplies. Using reliable, proven technology in an innovative plant design configuration, Venture Global’s modular, mid-scale plant design will replace traditional designs as it allows for the same efficiency and operational reliability at significantly lower capital cost.

Position Summary:

The Product Service Engineer will play a critical role within the Owner Furnished Equipment (OFE) Product Service Organization. The Engineer will be Subject Matter expert and lead the timely and quality resolution of technical issues and drive strategic initiatives to optimize performance critical to the performance and operation of Venture Global Equipment. This role will involve coordinating and collaborating with various stakeholders, including Operations and Engineering teams, and equipment suppliers, to ensure the timely and efficient resolution of technical solutions.

Key Responsibilities:

• OFE Management:
• Define and manage key performance indicators (KPIs) to measure the effectiveness of OFE management.
• Develop and implement comprehensive processes and strategies for the management of technical solutions throughout the project lifecycle of OEM equipment.
• Coordinate with Operations and Engineering teams to identify and define technical issues and work with equipment suppliers to effectively resolve and implement solutions to ensure that OFE specifications and requirements are met.
• Oversee Root Cause Analysis and implement Preventative and Corrective Actions to ensure long-term resolutions.
• Risk Mitigation:
• Proactively identify and assess potential risks associated with the operation and maintenance of equipment.
• Develop and implement risk mitigation plans to minimize the impact of potential issues.
• Collaborate with project and operational teams to ensure that OFE-related risks are adequately addressed.
• Stakeholder Coordination:
• Build and maintain strong relationships with operational and engineering teams, equipment suppliers, and other relevant stakeholders.
• Facilitate effective communication and collaboration among team members to ensure project success.
• Resolve conflicts and address issues related to OFE delivery and management.
• Performance Monitoring:
• Track the performance of OFE delivery and management processes using data analytics.
• Identify areas for improvement and implement corrective actions to optimize performance.
• Prepare regular reports on OFE performance and status for senior leadership.

Qualifications:

• Bachelor’s degree in engineering or a related field.
• 15+ years of experience
• Understanding of the LNG industry and related equipment.
• Strong leadership, communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proven ability to manage complex projects and meet deadlines.
• Program and/or project management skills with a working knowledge of project management software (e.g., Primavera P6, Microsoft Project

Preferred Experience:

Experience in one or more of the following areas or with specified equipment is desired:

• General gas compressor and liquid pump design, operation, or servicing
• Gas compression and pumps, specifically associated with LNG plants
• Product Service with understanding of product Service workflow, tools and processes including root cause analysis.

Venture Global LNG is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Venture Global LNG (“Venture Global”) is a long-term, low-cost provider of American-produced liquefied natural gas. The company’s two Louisiana-based export projects service the global demand for North American natural gas and support the long-term development of clean and reliable North American energy supplies. Using reliable, proven technology in an innovative plant design configuration, Venture Global’s modular, mid-scale plant design will replace traditional designs as it allows for the same efficiency and operational reliability at significantly lower capital cost.

The Product Service Engineer will be critical in the Owner Furnished Equipment (OFE) Product Service Organization. The Engineer will be a Subject Matter expert and lead the timely and quality resolution of technical issues and drive strategic initiatives to optimize performance critical to the performance and operation of Venture Global Equipment. This role will involve coordinating and collaborating with various stakeholders, including Operations and Engineering teams and equipment suppliers, to ensure the timely and efficient resolution of technical solutions.

Key Responsibilities:

• OFE Management:
• Define and manage key performance indicators (KPIs) to measure the effectiveness of OFE management.
• Develop and implement comprehensive processes and strategies for the management of technical solutions throughout the project lifecycle of OEM equipment.
• Coordinate with Operations and Engineering teams to identify and define technical issues and work with equipment suppliers to effectively resolve and implement solutions to ensure that OFE specifications and requirements are met.
• Oversee Root Cause Analysis and implement Preventative and Corrective Actions to ensure long-term resolutions.
• Risk Mitigation:
• Proactively identify and assess potential risks associated with the operation and maintenance of equipment.
• Develop and implement risk mitigation plans to minimize the impact of potential issues.
• Collaborate with project and operational teams to adequately address OFE-related risks.
• Stakeholder Coordination:
• Build and maintain strong relationships with operational and engineering teams, equipment suppliers, and other relevant stakeholders.
• Facilitate effective communication and collaboration among team members to ensure project success.
• Resolve conflicts and address issues related to OFE delivery and management.
• Performance Monitoring:
• Track the performance of OFE delivery and management processes using data analytics.
• Identify areas for improvement and implement corrective actions to optimize performance.
• Prepare regular reports on OFE performance and status for senior leadership.

Qualifications:

• Bachelor's degree in Engineering, Supply Chain Management, or a related field.
• 15+ years of experience in project management or equipment delivery.
• Strong understanding of the LNG industry and related equipment.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proven ability to manage complex projects and meet deadlines.
• Proficiency in project management software (e.g., Primavera P6, Microsoft Project).

Venture Global LNG is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Venture Global LNG (“Venture Global”) is a long-term, low-cost provider of American-produced liquefied natural gas. The company’s two Louisiana-based export projects service the global demand for North American natural gas and support the long-term development of clean and reliable North American energy supplies. Using reliable, proven technology in an innovative plant design configuration, Venture Global’s modular, mid-scale plant design will replace traditional designs as it allows for the same efficiency and operational reliability at significantly lower capital cost.

Position Summary:

The Product Service Engineer will be a critical role within the Owner Furnished Equipment (OFE) Product Service Organization. The Engineer will be a Subject Matter expert and lead the timely and quality resolution of technical issues and drive strategic initiatives to optimize performance critical to the performance and operation of Venture Global Equipment. This role will involve coordinating and collaborating with various stakeholders, including Operations and Engineering teams and equipment suppliers, to ensure the timely and efficient resolution of technical solutions.

Key Responsibilities:

• OFE Management:
• Define and manage key performance indicators (KPIs) to measure the effectiveness of OFE management.
• Develop and implement comprehensive processes and strategies for the management of technical solutions throughout the project lifecycle of OEM equipment.
• Coordinate with Operations and Engineering teams to identify and define technical issues and work with equipment suppliers to effectively resolve and implement solutions to ensure that OFE specifications and requirements are met.
• Oversee Root Cause Analysis and implement Preventative and Corrective Actions to ensure long-term resolutions.
• Risk Mitigation:
• Proactively identify and assess potential risks associated with the operation and maintenance of equipment.
• Develop and implement risk mitigation plans to minimize the impact of potential issues.
• Collaborate with project and operational teams to adequately address OFE-related risks.
• Stakeholder Coordination:
• Build and maintain strong relationships with operational and engineering teams, equipment suppliers, and other relevant stakeholders.
• Facilitate effective communication and collaboration among team members to ensure project success.
• Resolve conflicts and address issues related to OFE delivery and management.
• Performance Monitoring:
• Track the performance of OFE delivery and management processes using data analytics.
• Identify areas for improvement and implement corrective actions to optimize performance.
• Prepare regular reports on OFE performance and status for senior leadership.

Qualifications:

• Bachelor’s degree in engineering or a related field.
• 15+ years of experience
• Understanding of the LNG industry and related equipment.
• Strong leadership, communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proven ability to manage complex projects and meet deadlines.
• Program and/or project management skills with a working knowledge of project management software (e.g., Primavera P6, Microsoft Project).

Preferred Experience:

Experience in one or more of the following areas or with specified equipment is desired:

• General design, application, operational reliability, and servicing of Advanced Control Systems for gas turbine-based power applications such as combined cycle or simple cycle power plants or mechanical drive applications.
• Specific experience with GE Vernova’s Mark VIe control system software and hardware
• Understanding of advanced control and sensor applications for operational flexibility, RAM optimization, and data collection for general equipment health monitoring, for diagnostics and prognostics, and general optimal plant operation.
• Familiarity with GE Vernova’s LM2500/LMX or similar aeroderivative gas turbines, GE Vernova’s 7EA Gas Turbine and associated equipment, or Baker Hughes gas turbine products specifically their M35 Gas Turbine.
• Product Service with understanding of product Service workflow, tools and processes including root cause analysis.

Venture Global LNG is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law

Venture Global LNG (“Venture Global”) is a long-term, low-cost provider of American-produced liquefied natural gas. The company’s two Louisiana-based export projects service the global demand for North American natural gas and support the long-term development of clean and reliable North American energy supplies. Using reliable, proven technology in an innovative plant design configuration, Venture Global’s modular, mid-scale plant design will replace traditional designs as it allows for the same efficiency and operational reliability at significantly lower capital cost.

Position Summary:

The Product Service Engineer will play a critical role within the Owner Furnished Equipment (OFE) Product Service Organization. The Engineer will be Subject Matter expert in Vibration, rotor train dynamics, and Bearing Systems and lead the timely and quality resolution of technical issues and drive strategic initiatives to optimize performance critical to the performance and operation of Venture Global Equipment. This role will involve coordinating and collaborating with various stakeholders, including Operations and Engineering teams, and equipment suppliers, to ensure the timely and efficient resolution of technical solutions.

Key Responsibilities:

• OFE Management:

• Define and manage key performance indicators (KPIs) to measure the effectiveness of OFE management.
• Develop and implement comprehensive processes and strategies for the management of technical solutions throughout the project lifecycle of OEM equipment.
• Coordinate with Operations and Engineering teams to identify and define technical issues and work with equipment suppliers to effectively resolve and implement solutions to ensure that OFE specifications and requirements are met.
• Oversee Root Cause Analysis and implement Preventative and Corrective Actions to ensure long-term resolutions.
• Risk Mitigation:
• Proactively identify and assess potential risks associated with the operation and maintenance of equipment.
• Develop and implement risk mitigation plans to minimize the impact of potential issues.
• Collaborate with project and operational teams to ensure that OFE-related risks are adequately addressed.
• Stakeholder Coordination:
• Build and maintain strong relationships with operational and engineering teams, equipment suppliers, and other relevant stakeholders.
• Facilitate effective communication and collaboration among team members to ensure project success.
• Resolve conflicts and address issues related to OFE delivery and management.
• Performance Monitoring:
• Track the performance of OFE delivery and management processes using data analytics.
• Identify areas for improvement and implement corrective actions to optimize performance.
• Prepare regular reports on OFE performance and status for senior leadership.

Qualifications:

• Bachelor’s degree in engineering or a related field.
• 15+ years of experience
• Understanding of the LNG industry and related equipment.
• Strong leadership, communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proven ability to manage complex projects and meet deadlines.
• Program and/or project management skills with a working knowledge of project management software (e.g., Primavera P6, Microsoft Project).

Preferred Experience:

Experience in one or more of the following areas or with specified equipment is desired:

• General gas turbine design, operation, or servicing
• Specific knowledge of GEV 7EA, GE LM2500/LMX, and Baker Hughs gas turbines
• Rotating Equipment Train Dynamics and associated testing, rotor balancing, monitoring and diagnostics, and understanding of vibration acceptance limits for safe operation 
• Manufacturing and Assembly Processes and Field Installation (Shaft Alignment)
• Vibration Analysis, troubleshooting, and Modal Test (e.g., Impact Hammer, Shaker Test)
• Bearing design and lube oil systems, instrumentation, and monitoring
• Considerations for Rotor Axial thrust, measurement, and balancing concepts
• Knowledge of codes/standards related to rotor dynamics, bearings, and lube oil systems
• Product Service with understanding of product Service workflow, tools and processes including root cause analysis.

Venture Global LNG is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Venture Global LNG (“Venture Global”) is a long-term, low-cost provider of American-produced liquefied natural gas. The company’s two Louisiana-based export projects service the global demand for North American natural gas and support the long-term development of clean and reliable North American energy supplies. Using reliable, proven technology in an innovative plant design configuration, Venture Global’s modular, mid-scale plant design will replace traditional designs as it allows for the same efficiency and operational reliability at significantly lower capital cost.

The Product Service Engineer will be critical in the Owner Furnished Equipment (OFE) Product Service Organization. The Engineer will be a Subject Matter expert and lead the timely and quality resolution of technical issues and drive strategic initiatives to optimize performance critical to the performance and operation of Venture Global Equipment. This role will involve coordinating and collaborating with various stakeholders, including Operations and Engineering teams and equipment suppliers, to ensure the timely and efficient resolution of technical solutions.

Key Responsibilities:

• OFE Management:
• Define and manage key performance indicators (KPIs) to measure the effectiveness of OFE management.
• Develop and implement comprehensive processes and strategies for the management of technical solutions throughout the project lifecycle of OEM equipment.
• Coordinate with Operations and Engineering teams to identify and define technical issues and work with equipment suppliers to effectively resolve and implement solutions to ensure that OFE specifications and requirements are met.
• Oversee Root Cause Analysis and implement Preventative and Corrective Actions to ensure long-term resolutions.
• Risk Mitigation:
• Proactively identify and assess potential risks associated with the operation and maintenance of equipment.
• Develop and implement risk mitigation plans to minimize the impact of potential issues.
• Collaborate with project and operational teams to adequately address OFE-related risks.
• Stakeholder Coordination:
• Build and maintain strong relationships with operational and engineering teams, equipment suppliers, and other relevant stakeholders.
• Facilitate effective communication and collaboration among team members to ensure project success.
• Resolve conflicts and address issues related to OFE delivery and management.
• Performance Monitoring:
• Track the performance of OFE delivery and management processes using data analytics.
• Identify areas for improvement and implement corrective actions to optimize performance.
• Prepare regular reports on OFE performance and status for senior leadership.

Qualifications:

• Bachelor's degree in Engineering, Supply Chain Management, or a related field.
• 15+ years of experience in project management or equipment delivery.
• Strong understanding of the LNG industry and related equipment.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proven ability to manage complex projects and meet deadlines.
• Proficiency in project management software (e.g., Primavera P6, Microsoft Project).

Venture Global LNG is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Venture Global LNG (“Venture Global”) is a long-term, low-cost provider of American-produced liquefied natural gas. The company’s two Louisiana-based export projects service the global demand for North American natural gas and support the long-term development of clean and reliable North American energy supplies. Using reliable, proven technology in an innovative plant design configuration, Venture Global’s modular, mid-scale plant design will replace traditional designs as it allows for the same efficiency and operational reliability at significantly lower capital cost.

The Product Service Engineer will be critical in the Owner Furnished Equipment (OFE) Product Service Organization. The Engineer will be a Subject Matter expert and lead the timely and quality resolution of technical issues and drive strategic initiatives to optimize performance critical to the performance and operation of Venture Global Equipment. This role will involve coordinating and collaborating with various stakeholders, including Operations and Engineering teams and equipment suppliers, to ensure the timely and efficient resolution of technical solutions.

Key Responsibilities:

• OFE Management:
• Define and manage key performance indicators (KPIs) to measure the effectiveness of OFE management.
• Develop and implement comprehensive processes and strategies for the management of technical solutions throughout the project lifecycle of OEM equipment.
• Coordinate with Operations and Engineering teams to identify and define technical issues and work with equipment suppliers to effectively resolve and implement solutions to ensure that OFE specifications and requirements are met.
• Oversee Root Cause Analysis and implement Preventative and Corrective Actions to ensure long-term resolutions.
• Risk Mitigation:
• Proactively identify and assess potential risks associated with the operation and maintenance of equipment.
• Develop and implement risk mitigation plans to minimize the impact of potential issues.
• Collaborate with project and operational teams to adequately address OFE-related risks.
• Stakeholder Coordination:
• Build and maintain strong relationships with operational and engineering teams, equipment suppliers, and other relevant stakeholders.
• Facilitate effective communication and collaboration among team members to ensure project success.
• Resolve conflicts and address issues related to OFE delivery and management.
• Performance Monitoring:
• Track the performance of OFE delivery and management processes using data analytics.
• Identify areas for improvement and implement corrective actions to optimize performance.
• Prepare regular reports on OFE performance and status for senior leadership.

Qualifications:

• Bachelor's degree in Engineering, Supply Chain Management, or a related field.
• 15+ years of experience in project management or equipment delivery.
• Strong understanding of the LNG industry and related equipment.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proven ability to manage complex projects and meet deadlines.
• Proficiency in project management software (e.g., Primavera P6, Microsoft Project).

Venture Global LNG is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Venture Global LNG (“Venture Global”) is a long-term, low-cost provider of American-produced liquefied natural gas. The company’s two Louisiana-based export projects service the global demand for North American natural gas and support the long-term development of clean and reliable North American energy supplies. Using reliable, proven technology in an innovative plant design configuration, Venture Global’s modular, mid-scale plant design will replace traditional designs as it allows for the same efficiency and operational reliability at significantly lower capital cost.

The Product Service Engineer will be critical in the Owner Furnished Equipment (OFE) Product Service Organization. The Engineer will be a subject matter expert, lead the timely and quality resolution of technical issues, and drive strategic initiatives to optimize performance critical to the performance and operation of Venture Global Equipment. This role will involve coordinating and collaborating with various stakeholders, including Operations and Engineering teams and equipment suppliers, to ensure the timely and efficient resolution of technical solutions.

Key Responsibilities:

• OFE Management:
• Define and manage key performance indicators (KPIs) to measure the effectiveness of OFE management.
• Develop and implement comprehensive processes and strategies for the management of technical solutions throughout the project lifecycle of OEM equipment.
• Coordinate with Operations and Engineering teams to identify and define technical issues and work with equipment suppliers to effectively resolve and implement solutions to ensure that OFE specifications and requirements are met.
• Oversee Root Cause Analysis and implement Preventative and Corrective Actions to ensure long-term resolutions.
• Risk Mitigation:
• Proactively identify and assess potential risks associated with the operation and maintenance of equipment.
• Develop and implement risk mitigation plans to minimize the impact of potential issues.
• Collaborate with project and operational teams to adequately address OFE-related risks.
• Stakeholder Coordination:
• Build and maintain strong relationships with operational and engineering teams, equipment suppliers, and other relevant stakeholders.
• Facilitate effective communication and collaboration among team members to ensure project success.
• Resolve conflicts and address issues related to OFE delivery and management.
• Performance Monitoring:
• Track the performance of OFE delivery and management processes using data analytics.
• Identify areas for improvement and implement corrective actions to optimize performance.
• Prepare regular reports on OFE performance and status for senior leadership.

Qualifications:

• Bachelor's degree in Engineering, Supply Chain Management, or a related field.
• 15+ years of experience in project management or equipment delivery.
• Strong understanding of the LNG industry and related equipment.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proven ability to manage complex projects and meet deadlines.
• Proficiency in project management software (e.g., Primavera P6, Microsoft Project).

Venture Global LNG is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Venture Global LNG (“Venture Global”) is a long-term, low-cost provider of American-produced liquefied natural gas. The company’s two Louisiana-based export projects service the global demand for North American natural gas and support the long-term development of clean and reliable North American energy supplies. Using reliable, proven technology in an innovative plant design configuration, Venture Global’s modular, mid-scale plant design will replace traditional designs as it allows for the same efficiency and operational reliability at significantly lower capital cost.

The Product Service Engineer will be critical in the Owner Furnished Equipment (OFE) Product Service Organization. The Engineer will be a Subject Matter expert and lead the timely and quality resolution of technical issues and drive strategic initiatives to optimize performance critical to the performance and operation of Venture Global Equipment. This role will involve coordinating and collaborating with various stakeholders, including Operations and Engineering teams and equipment suppliers, to ensure the timely and efficient resolution of technical solutions.

Key Responsibilities:

• OFE Management:
• Define and manage key performance indicators (KPIs) to measure the effectiveness of OFE management.
• Develop and implement comprehensive processes and strategies for the management of technical solutions throughout the project lifecycle of OEM equipment.
• Coordinate with Operations and Engineering teams to identify and define technical issues and work with equipment suppliers to effectively resolve and implement solutions to ensure that OFE specifications and requirements are met.
• Oversee Root Cause Analysis and implement Preventative and Corrective Actions to ensure long-term resolutions.
• Risk Mitigation:
• Proactively identify and assess potential risks associated with the operation and maintenance of equipment.
• Develop and implement risk mitigation plans to minimize the impact of potential issues.
• Collaborate with project and operational teams to adequately address OFE-related risks.
• Stakeholder Coordination:
• Build and maintain strong relationships with operational and engineering teams, equipment suppliers, and other relevant stakeholders.
• Facilitate effective communication and collaboration among team members to ensure project success.
• Resolve conflicts and address issues related to OFE delivery and management.
• Performance Monitoring:
• Track the performance of OFE delivery and management processes using data analytics.
• Identify areas for improvement and implement corrective actions to optimize performance.
• Prepare regular reports on OFE performance and status for senior leadership.

Qualifications:

• Bachelor's degree in Engineering, Supply Chain Management, or a related field.
• 15+ years of experience in project management or equipment delivery.
• Strong understanding of the LNG industry and related equipment.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proven ability to manage complex projects and meet deadlines.
• Proficiency in project management software (e.g., Primavera P6, Microsoft Project).

Venture Global LNG is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Position Summary: 

Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications engineering, sales support and field service work. Sales Engineers should be comfortable working in a result-driven, fast-paced environment. 

Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, how we go to market, application engineering processes etc. as well as business development and sales strategies. This position will require some travel for training.

Why Work for CaptiveAire? 

• Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment.  Our primary purpose is to provide fully integrated, sustainable HVAC Systems.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
• Mission: to provide the highest quality products and service to our users at the lowest possible price
• Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical videos 

What our employees have to say: 

There is never a day you don’t learn something new at CaptiveAire. I am able to learn something new due to the freedom to take on new tasks independently and problem solve. 

I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge. I love the people I work with and the  in-office environment.  I love how Captiveaire is all about connections, with customers, coworkers, end users, and everyone in between.  

One of the things I appreciate most about CaptiveAire is how strongly it embodies the entrepreneurial spirit. I’m empowered with the autonomy to manage my work independently, while also benefiting from the robust support and resources of a large, well-established company. 

CaptiveAire is fast-moving and no-nonsense. We operate differently than any other company that I've worked for with our decentralized structure. Quick action is taken when a good idea is presented. We are focused on end users where the rest of the industry is very short-sighted. We are on the front lines, actively changing the landscape of the HVAC industry. 

Learn more about CaptiveAire and our products here 

A Day in the Life: 

A technical sales role encompasses a wide variety of tasks where one day does not look exactly like the next. The projects our team handles are high in volume and unique from one another, spanning throughout the whole course of design, procurement, coordination, and post-sale support. 

Typical tasks include:

• Outside sales meetings and calls to build relationships with existing and new customers
• Application engineering to apply our products using sound engineering principles 
• Project management of installations in progress - Managing schedules/plans to guarantee we can get equipment on site when the site needs it, in turn creating satisfied and returning customers. 
• Service and technical support of existing equipment 
• Supporting end users to maintain high levels of customer service, from assisting contractors with wiring on site to remote troubleshooting for staff in the kitchen. 

Two to three full days per week in the office working on bids, one to two days on job sites, and dedicate another day to developing the territory. Territory development may include giving presentations to the engineering community, visiting new customers, or expanding contacts with an existing account.

Comments from some of our sales engineers:  

Every day I get to help someone. Whether it's an engineer with a design, a contractor with a troubleshooting issue, or an end user looking for help to obtain better indoor air quality. I get to use my engineering skills, people skills and business skills every day. 

Our main "role" is not to sell products but to provide solutions - kitchen ventilation solutions, commercial ventilation solutions, heating/air conditioning solutions. I enjoy getting to work directly with end users and helping them complete their business goals. Attending a soft opening after completing a full design-build project with an owner is rewarding. 

I love the balance between working on designs in the office and also having that face to face interaction with our customers. It's awesome to handle the design phase of a project, then also take charge of the procurement process with the end user/customer and lastly watch our equipment perform as designed once installed and the project is complete. I also love the growth aspect of my role, I enjoy molding and shaping our business in order to set it up for success and then see the value we are adding to the market. 

Primary Job Responsibilities: 

• Provide integrated application engineering and design support for a wide range of ventilation applications with the goal of providing sustainable products and the latest technologies best designed to meet the customers’ needs. 
• Work directly with Engineers, Contractors, End Users, and Food Service Dealers. 
• Daily tasks include inside sales support, application engineering and outside sales. 
• Responsibilities will vary and may include presentations, quotes, submittals, technical product support, job site visits and hands on troubleshooting as needed. 
• Educate and promote CaptiveAire products to users in your market.  This includes conference calls, meetings, organizing presentations, and product demos. 
• Research and develop new business opportunities with new and existing users. 
• Top notch customer service and willingness to go above and beyond to serve the customer. 
• Quick turnaround times a priority.  
• Continuously evaluate and improve processes as well as the customer experience. 

Required skills: 

• 0-5 years experience 
• 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred 
• Excellent computer, organizational and communication/presentation skills 
• Problem solving with a passion for continuous learning 
• Strong desire to interface with the customer 
• Embrace new technologies and business savvy 
• Passion for work with aggressive nature to succeed 
• Willing to travel for various training opportunities 
• If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire
• MUST BE A “GO GETTER”! 

Benefits: 

• Medical, dental and vision insurance 
• Disability & life insurance based upon election of medical insurance 
• 401k with employer match 
• Paid holidays 
• Paid time off (PTO) based upon tenure 
• Flexible spending account (FSA) 
• Tuition reimbursement, including for Professional Engineering (PE) License  
• Relocation assistance 

 
Salary: 

$70k-$100k base, negotiable dependent on experience, with additional monthly bonus based on productivity and profits.  

Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. 

To qualify, applicants must be legally authorized to work in the United States. At this time, we are not able to consider applicants that require sponsorship, now or in the future, for employment visa status. 

#P1

#LI-TL1

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Those outside of commutable distance may be considered on a remote basis. 

SUMMARY

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning across a wide range of industries. 

The Billing Operations & Systems Manager owns the integrity of billing by ensuring deals, processes, and systems are aligned, scalable, and executable. This role serves as the central authority for billing governance, process design, and solution development, translating complex business requirements into efficient, system-enabled workflows. Acting as a bridge between Sales, Finance, Product, Engineering, IT, Revenue, and Billing, this position drives standardization, automation, and operational control in a high-volume, complex SaaS environment. This role partners closely with system owners and the engineering teams who are responsible for the hands-on system development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the global owner and central point of control for global billing operations, defining and enforcing standards, governance frameworks, internal controls, and scalable workflows across intake, validation, approval, and execution.
• Review and approve standard and non-standard deal structures, contract terms, and complex billing scenarios to ensure operational viability and compliance.
• Identify process gaps, inefficiencies, and billing risks by monitoring performance metrics, error trends, and escalations; drive root cause resolution, standardization, and reduction of manual workarounds.
• Act as the escalation point for complex billing issues, ensuring timely resolution and preventing recurrence through process and system improvements.
• Translate complex business requirements, deal structures, and operational needs into structured, system-enabled solutions in partnership with IT, Engineering, and system owners.
• Lead cross-functional initiatives and program launches, partnering with Sales, Finance, Legal, Product, and Customer Success to align deal structures with billing capabilities.
• Develop and maintain SOPs, documentation, and process standards, and provide training and guidance to ensure process clarity, consistency, and audit readiness.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• Bachelor’s degree in Finance, Accounting, Information Systems, or related field.
• 7+ years of experience in billing operations, finance operations, deal desk, revenue operations , or related functions in a SaaS or subscription-based environment with high transaction volume and complexity.
• Project management or process improvement certifications preferred (PMP, Lean, Six Sigma).
• Demonstrated expertise in process design, re-engineering, and operational scaling.
• Proven experience leading cross-functional projects or programs from concept through execution including both operational and system-based initiatives.
• Experience working with billing, CRM, or ERP systems (Zuora, NetSuite, Salesforce, etc.).
• Experience translating business requirements into operational processes or system solutions and delivery of measurable operational efficiencies.
• Strong decision-making capability with ability to operate in fast-paced and ambiguous environments.
• Advanced Excel skills and experience working with large datasets.
• Strong communication and stakeholder management skills, with ability to challenge and influence.
• Experience in Quote-to-Cash (Q2C) environments within SaaS organizations.
• Proficiency with data tools (SQL, Snowflake, BI platforms).

At Avetta, we are committed to salary transparency to ensure equitable hiring practices and promote trust. The salary range included in this job posting is based on internal and market data and the role's responsibilities. The final compensation offered to a candidate will be determined by several factors, including work location, job-related skills, experience, and relevant education or training.

The salary range for this position is $91,500 - $105,000 USD per year, with a potential bonus.

We also offer a comprehensive benefits package, which includes health, dental and vision insurance, 401(k), and PTO.

Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.

To apply for the Billing Operations & Systems Manager  position, please submit your online application by June 30, 2026. 

#LI-REMOTE

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Those outside of commutable distance may be considered on a remote basis. 

SUMMARY

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning across a wide range of industries. 

The Billing Operations & Systems Manager owns the integrity of billing by ensuring deals, processes, and systems are aligned, scalable, and executable. This role serves as the central authority for billing governance, process design, and solution development, translating complex business requirements into efficient, system-enabled workflows. Acting as a bridge between Sales, Finance, Product, Engineering, IT, Revenue, and Billing, this position drives standardization, automation, and operational control in a high-volume, complex SaaS environment. This role partners closely with system owners and the engineering teams who are responsible for the hands-on system development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the global owner and central point of control for global billing operations, defining and enforcing standards, governance frameworks, internal controls, and scalable workflows across intake, validation, approval, and execution.
• Review and approve standard and non-standard deal structures, contract terms, and complex billing scenarios to ensure operational viability and compliance.
• Identify process gaps, inefficiencies, and billing risks by monitoring performance metrics, error trends, and escalations; drive root cause resolution, standardization, and reduction of manual workarounds.
• Act as the escalation point for complex billing issues, ensuring timely resolution and preventing recurrence through process and system improvements.
• Translate complex business requirements, deal structures, and operational needs into structured, system-enabled solutions in partnership with IT, Engineering, and system owners.
• Lead cross-functional initiatives and program launches, partnering with Sales, Finance, Legal, Product, and Customer Success to align deal structures with billing capabilities.
• Develop and maintain SOPs, documentation, and process standards, and provide training and guidance to ensure process clarity, consistency, and audit readiness.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• Bachelor’s degree in Finance, Accounting, Information Systems, or related field.
• 7+ years of experience in billing operations, finance operations, deal desk, revenue operations , or related functions in a SaaS or subscription-based environment with high transaction volume and complexity.
• Project management or process improvement certifications preferred (PMP, Lean, Six Sigma).
• Demonstrated expertise in process design, re-engineering, and operational scaling.
• Proven experience leading cross-functional projects or programs from concept through execution including both operational and system-based initiatives.
• Experience working with billing, CRM, or ERP systems (Zuora, NetSuite, Salesforce, etc.).
• Experience translating business requirements into operational processes or system solutions and delivery of measurable operational efficiencies.
• Strong decision-making capability with ability to operate in fast-paced and ambiguous environments.
• Advanced Excel skills and experience working with large datasets.
• Strong communication and stakeholder management skills, with ability to challenge and influence.
• Experience in Quote-to-Cash (Q2C) environments within SaaS organizations.
• Proficiency with data tools (SQL, Snowflake, BI platforms).

#LI-REMOTE

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Those outside of commutable distance may be considered on a remote basis. 

SUMMARY

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning across a wide range of industries. 

The Billing Operations & Systems Manager owns the integrity of billing by ensuring deals, processes, and systems are aligned, scalable, and executable. This role serves as the central authority for billing governance, process design, and solution development, translating complex business requirements into efficient, system-enabled workflows. Acting as a bridge between Sales, Finance, Product, Engineering, IT, Revenue, and Billing, this position drives standardization, automation, and operational control in a high-volume, complex SaaS environment. This role partners closely with system owners and the engineering teams who are responsible for the hands-on system development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the global owner and central point of control for global billing operations, defining and enforcing standards, governance frameworks, internal controls, and scalable workflows across intake, validation, approval, and execution.
• Review and approve standard and non-standard deal structures, contract terms, and complex billing scenarios to ensure operational viability and compliance.
• Identify process gaps, inefficiencies, and billing risks by monitoring performance metrics, error trends, and escalations; drive root cause resolution, standardization, and reduction of manual workarounds.
• Act as the escalation point for complex billing issues, ensuring timely resolution and preventing recurrence through process and system improvements.
• Translate complex business requirements, deal structures, and operational needs into structured, system-enabled solutions in partnership with IT, Engineering, and system owners.
• Lead cross-functional initiatives and program launches, partnering with Sales, Finance, Legal, Product, and Customer Success to align deal structures with billing capabilities.
• Develop and maintain SOPs, documentation, and process standards, and provide training and guidance to ensure process clarity, consistency, and audit readiness.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• Bachelor’s degree in Finance, Accounting, Information Systems, or related field.
• 7+ years of experience in billing operations, finance operations, deal desk, revenue operations , or related functions in a SaaS or subscription-based environment with high transaction volume and complexity.
• Project management or process improvement certifications preferred (PMP, Lean, Six Sigma).
• Demonstrated expertise in process design, re-engineering, and operational scaling.
• Proven experience leading cross-functional projects or programs from concept through execution including both operational and system-based initiatives.
• Experience working with billing, CRM, or ERP systems (Zuora, NetSuite, Salesforce, etc.).
• Experience translating business requirements into operational processes or system solutions and delivery of measurable operational efficiencies.
• Strong decision-making capability with ability to operate in fast-paced and ambiguous environments.
• Advanced Excel skills and experience working with large datasets.
• Strong communication and stakeholder management skills, with ability to challenge and influence.
• Experience in Quote-to-Cash (Q2C) environments within SaaS organizations.
• Proficiency with data tools (SQL, Snowflake, BI platforms).

#LI-REMOTE

What You'll Do

As a Manager of Product Support,  you will lead our Product Support department with the goal of driving successful outcomes and long-term customer satisfaction. As an empathetic and dynamic leader, you will combine business acumen, executive presence, and leadership skills with a pursuit of quality and delivery excellence. You know what it takes to provide world-class customer support, and you can do all the above while keeping an eye on the KPIs and outcomes for your team (including response times, CSAT, NPS, and renewal rates). 

You will be responsible for:

• Maintaining best in class SLA’s for customer support communication channels, including phone, chat, and email
• Establishing quarterly strategy and corresponding KPIs, prioritizing work, and monitoring team performance
• Driving operational efficiencies in support that allow us to continuously resolve prioritized issues faster, more effectively (higher customer satisfaction score), and with fewer resources.
• Managing critical customer escalations to successful outcomes that enable credible reference ability and build trusted customer relationships. 
• Gathering results, analysis, quality control metrics, client feedback, questions, audit results, and other forms of output in order to monitor, manage, and implement additional training and support services as required to ensure the highest quality of services to the customer. 
• Working collaboratively with internal stakeholders such as product, sales, and other departments, along with external partners, to build customer success programs for new product offerings.
• Partnering cross-functionally to ensure milestones and deliverables are met/delivered on-time and within budget.
• Leading collaboration and change management with other teams to ensure support-related requirements are successfully created, defined, and approved

What You’ll Bring

• 3+ years of experience in a leadership role overseeing customer support, preferably in a SaaS environment. 
• Expertise in customer service operations, processes, and infrastructure in support. 
• Experience in addressing customer needs by leveraging AI tools.
• Ability to gain a deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed. 
• Prior success in establishing and analyzing business processes that drove higher business operational efficiencies and customer satisfaction. 
• Experience successfully recruiting, building, training, and promoting world-class teammates.
• Excellent collaboration skills and team focus.
• Zendesk experience is a plus.
• Candidates must be local to Houston; this is a hybrid work model with 3 days a week in the office. 

*This will be a remote-based role, but the individual must be based in the Greater Houston, TX area*

We have an immediate opening for an Account Manager with a proven track record of success to join our rapidly growing team. Reporting to the Account Growth leader, this role serves as a critical member of the Account Management team and is responsible for bringing our staffing solutions to large businesses. As an Account Manager, you will manage a portfolio of top-tier assigned customers within Midwest markets, develop new business from existing clients, and actively seek expansion opportunities to grow overall client revenue. This role will have a visible impact on our growing organization. This is a true career opportunity with tremendous professional and financial upside. This role requires business acumen and a strong motivation to maximize revenue and impact on the business.

Who You Are:

• 3+ years of industry expertise either in software, human capital management technology, staffing, or recruiting industry sales
• Consistent achievement of sales goals
• Excellent communication skills and a consultative approach to identifying problems and finding solutions
• Takes ownership of problems and proactively seeks timely resolution
• Proficient in Salesforce
• Ability to play well with members of your team through collaboration and sharing of learned insights
• Passion for Instawork and a strong motivation to maximize revenue and impact on the business
• Drive and willingness to exceed expectations with a strong work ethic
• Strategic and creative thinking enables you to understand industry and customer trends and apply those insights to deliver business results
• An entrepreneurial spirit and creativity that sparks your capacity for building and growing business and solving problems

What You’ll Do:

• Develop and maintain strong relationships with accounts with a long-term partnership vision in mind
• Own both growth and retention metrics for a portfolio of customer accounts
• Provide daily support and service to clients, rallying internal resources to achieve and exceed client expectations
• Demonstrate a strong business case for Instawork through a strong motivation to maximize revenue and impact on the business
• Meet and exceed your sales growth goals through forging relationships with key decision makers within target accounts with the end goal of securing new business and growing overall client revenue
• Identify, prioritize, and track progress towards key account metrics and annual quota
• Ability to demonstrate how you have established a set of smart goals on your largest opportunities and proven success on execution
• Stay current on our clients' business, industry, and key objectives and challenges so that you can be a trusted ally in providing thought leadership
• Collaborate with internal stakeholders across product, engineering, community operations, and finance
• Present to a wide audience of potential buyers including C-level and executive sponsors both in person and virtually

For TX-Based Applicants:

• The base salary for this position is $90,000, with an OTE of $150,000 (uncapped sales incentive pay)
• This position is eligible for equity in the form of stock options
• This position is eligible for Instawork benefits, including:
• A variety of medical, dental, and vision plans with coverage beginning on the date of hire
• Flexible paid time off
• At least 8 paid company holidays annually
• Phone stipend
• Commuter stipend
• Supplemental pay on qualified leaves
• Employee health savings accounts (HSA) contribution
• Flexible spending plans
• 401K plan
• Perkspot - discount program through Lumity

#LI-Remote

What You’ll Do

As the Manager of Customer Success for our SMB and Mid-Market segments, your primary mission is to build a high-performing engine of Customer Success Managers. You won't just be managing a team; you will be the lead architect of their growth and the guardian of our customer experience.

While you may jump in to support critical escalations, your "player" days are focused on leadership-led growth. You will coach your team to move beyond reactive support and into proactive, consultative partnerships. You will bridge the gap between high-volume efficiency (SMB) and strategic relationship management (Mid-Market), ensuring every CSM has the tools, skills, and mindset to drive world-class retention.

Leadership & People Development

• Segmented Coaching: Lead a multi-segment  team of CSMs by tailoring coaching styles to the segment: driving high-efficiency tactics for SMB and complex, multi-threaded relationship mapping for Mid-Market.
• Talent Acquisition: Own the full lifecycle of hiring—attracting, interviewing, and onboarding top-tier CSM talent to stay ahead of company growth.
• Performance Management: Set clear KPIs and hold the team accountable for Net Revenue Retention (NRR), Gross Revenue Retention (GRR), Customer Results, and Customer Satisfaction. 

Operational Excellence & Scaling

• Dual-Motion Strategy: Refine the "high-volume" SMB engine to ensure rapid customer results within the first 6 months, while simultaneously building the "high-touch" playbook for multi-location Mid-Market accounts.
• Process Architecture: Design and optimize "Success Playbooks," including automated health triggers for SMB and proactive value-delivery frameworks for MM, ensuring we scale without losing the human touch.
• Data-Driven Voice of Customer: Serve as the primary translator for the customer base; synthesize feedback from thousands of accounts into actionable insights for the Product and Engineering teams to reduce friction.

Cross-Functional Partnership

• Sales Alignment: Partner with Account Executives to ensure a seamless handoff from "Closed-Won" to First Results
• Technical Advocacy: Work closely with Support and Engineering to unblock technical hurdles that impact the broader SMB/MM segments.

What You’ll Bring

• The Experience: 5+ years in B2B SaaS Customer Success, with at least 2+ years of direct people management experience.
• Segment Mastery: Proven track record of managing high-velocity motions (100+ accounts per CSM) while simultaneously guiding teams through complex, multi-location Mid-Market renewals.
• The Coach's Mindset: You have a proven track record of coaching CSMs and leveling them up into high-performers. You take more pride in your team's promotions than your own.
• Data-Driven Leadership: You are comfortable living in a CS Platform (Vitally) and using data to identify health trends before they become churn problems.
• SMB/MM Fluency: You understand the unique challenge of managing a large volume of customers and know how to prioritize effort based on ROI and risk.
• Agility: You can pivot from a high-level strategic meeting about segment retention to a "shadowing" session where you listen to a CSM’s call and provide real-time feedback.
• Communication: Exceptional ability to translate complex product value into simple, relatable outcomes for business owners and stakeholders.
• The "First 6 Months" Gameplan: Deep understanding of the Time-to-First-Value (TTFV) framework; you have successfully built onboarding or engagement flows that drive rapid product adoption.

Sales Manager – U.S. Refining (Fenceline Solutions)

ROLE TYPE:  Individual Contributor (no direct reports)

Location: Santa Clara, CA or Remote US

BACKGROUND

Picarro’s entry into the U.S. Refining market through our Fenceline Solution represents a substantial company‑level investment and a core growth priority. The Sales Manager plays a critical role in establishing Picarro’s commercial presence in this market by converting strategic customer engagement into scalable, repeatable revenue.

This role is responsible for driving bookings, building a durable pipeline, and ensuring forecast integrity within an assigned region or account set. The Sales Manager owns deal execution end‑to‑end—from initial engagement through contract signature and structured handoff to Delivery, Customer Success, and Delivery functions. Success is measured by bookings performance, pipeline quality, and forecast accuracy.

WHO WE ARE LOOKING FOR:

You thrive in the earliest, hardest part of a market — before the name recognition, before the reference list is long, before the motion is repeatable. You build those things.

You will own the commercial cycle in the U.S. Refining market: pipeline development, deal execution, pricing, contract structuring, and a disciplined handoff to delivery and customer success. You're the primary relationship owner with HSSE leaders, operations teams, and technical stakeholders throughout — which means you need genuine fluency in their world, not just the ability to present into it. Fenceline monitoring sits at the intersection of regulatory compliance, operational risk, and capital decision -making. You navigate that complexity naturally.

This role requires more than closing skills. You'll be building Picarro's commercial presence in a market where credibility is earned facility by facility, and where a single well-executed customer relationship opens the next three. You bring forecast discipline, CRM rigor, and the instinct to know when a deal is real — and the integrity to say so either way.

You're joining at a moment when the U.S. Refining market is being opened. The account relationships, sales motion, and market reputation being established right now will define Picarro's position in this space for years. The person in this role won't just execute against that opportunity — they'll shape it.

If that sounds like the challenge you've been looking for, we want to talk.

KEY RESPONSIBILITIES

• Own quota attainment through new Fenceline Solution bookings and expansions – focused in on the U.S. Refining market
• Lead complex, end‑to‑end deal execution, including qualification, solution positioning, pricing, bids, and contract structuring.
• Build and maintain a healthy, forecastable pipeline aligned with Picarro’s growth objectives in U.S. Refining.
• Serve as the primary commercial and relationship owner throughout the sales cycle with HSSE practitioners and leaders, operations and maintenance staff, and other technical stakeholders.
• Articulate Picarro’s differentiated value in precision emissions measurement, compliance assurance, and risk‑informed operations.
• Capture and communicate customer insights and “voice of the customer” to Product, Engineering, and executive leadership to inform roadmap and market strategy.
• Provide quality forecasts and sales projections through the company’s CRM and other reporting tools
• Identify opportunities for improving the company’s sales performance and efficiency
• Coordinate closely with Customer Success to ensure disciplined handoff, early adoption success, and expansion readiness.

QUALIFICATIONS

• Bachelor’s degree in business, engineering, or a related field. Master’s preferred.
• 10+ years of B2B sales experience in the oil, gas, refining, and petrochemicals sectors, preferably selling complex industrial, environmental, or technical solutions.
• Demonstrated success in complex, multi‑stakeholder solution selling with long sales cycles.
• Experience in scoping and closing $10+ million multi-year strategic contracts and engagements in the target verticals
• Strong negotiation skills, forecasting discipline, and CRM rigor.
• Experience selling into U.S. Refining environments strongly preferred.
• Ability to operate effectively in a growth environment where market entry, credibility building, and repeatability are critical.

REPORTING LINE

Reports to: Chief Commercial and Product Officer (CCPO)

ROLE TYPE

Individual Contributor (no direct reports)

TRAVEL

Up to 50% domestic travel.

WORK ARRANGEMENT

Remote eligible.

Salary & Benefits:

This role will have a 50/50 split between base salary and an individual commission plan, with an expected total compensation of $150,000 to $200,000.  Your salary will be determined by the location, experience, qualifications, skills, and level of employees in similar positions, as well as the pay of those employees.

We offer a comprehensive benefit package including:

• Medical, Dental, and Vision insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA) plans
• Life, Short-Term Disability, and Long-Term Disability Insurance
• Paid Time Off and Paid Holidays
• Employee Referral Program
• 401K
• Social events (summer picnic, holiday party, team lunches, etc.)
• On-site Health & Wellness programs (fitness challenges, outdoor bootcamp, flu-shots, etc.)

About Picarro:

We are the world's leader in timely, trusted, and actionable data using enhanced optical spectroscopy. Our solutions are used in a wide variety of applications, including natural gas leak detection, ethylene oxide emissions monitoring, semiconductor fabrication, pharmaceutical, petrochemical, atmospheric science, air quality, greenhouse gas measurements, food safety, hydrology, ecology, and more. Our software and hardware are designed and manufactured in Santa Clara, California, and are used in over 90 countries worldwide based on over 65 patents related to cavity ring-down spectroscopy (CRDS) technology and are unparalleled in their precision, ease of use, and reliability.

At Picarro, we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, sexual orientation, or disability. Posted positions are not open to third-party recruiters/agencies, and unsolicited resume submissions will be considered free referrals. 

At Picarro, we strive to ensure that all individuals, regardless of their abilities, have equal opportunities. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, please contact Picarro, Inc. at disabilityassistance@picarro.com for assistance. 

No Agencies please, Principals only need to apply. 

What You’ll Do

The Sr Director of Product Management will be a thought leader who can drive strategy, innovation, and execution.We’re looking for someone with an entrepreneurial spirit, a creative problem-solver, and a strategic thinker who can take a bold approach to product development

Responsibilities:

Product Strategy & Vision

• Define and communicate a compelling product vision and multi-year strategy aligned to company goals.
• Identify new opportunities across customer segments, markets, and workflows—balancing innovation with strong business fundamentals.
• Lead annual and semi-annual product planning cycles, ensuring clear prioritization and resource alignment.

Leadership & Team Development

• Directly lead multiple Directors/Group PMs and indirectly oversee the entire PM organization.
• Recruit, coach, and mentor a high-performing PM team with a strong emphasis on accountability, customer insight, and product excellence.
• Establish consistent product management standards, operating rhythms, rituals, and evaluation frameworks across teams.

Execution & Delivery

• Ensure teams deliver high-quality product outcomes that measurably improve customer experience, operational efficiency, retention, and revenue.
• Partner closely with Engineering and Design leadership to drive predictable delivery and continuous improvement in product development processes.
• Remove obstacles, provide clarity, and reinforce a culture of data-driven decision-making.

Customer & Market Insight

• Ability to deeply learn the auto repair domain with a focus on spending time in shops observing and subsequently building job maps for what is seen in a shop.
• Stay deeply connected to customer needs, market dynamics, competitive forces, and emerging technologies.
• Drive customer-centric discovery practices and ensure PM teams maintain a continuous understanding of user jobs, pain points, and opportunities.
• Translate insights into clear product bets, hypotheses, and strategic investments.

Cross-Functional Alignment

• Work closely with Sales, Marketing, Customer Success, Finance, and Operations to align product strategy with GTM execution.
• Partner with Finance and RevOps on product forecasting, packaging, pricing, and KPI analytics.
• Ensure entire organization has clear visibility into product priorities and progress.

Business Impact & Measurement

• Define and own product KPIs that tie product outcomes to business outcomes (growth, retention, profitability).
• Drive accountability for measurable results—ensuring teams understand what success looks like and how to achieve it.
• Regularly present product strategy, roadmap, performance, and insights to executive leadership and the board.

Critical Mass Group works with some of the most innovative, exciting brands in the food and beverage space. Our extensive expertise, strategic relationships and relentless execution in sales and distribution provides our unique brands the foundation and pathway for sustainable growth. Our team of experts build outstanding brands.

We're growing our team and hiring across the state of Texas!

The responsibilities for this position are as follows:

1. Job Summary:
   1. The Area Sales Manager is responsible for growing and managing sales of the Company’s brands at current and new retailers in their area.
2. Responsibilities and Duties:
   1. The Company will define the weekly sales route, which must be executed in strict
   2. Learn and understand the unique attributes, pricing, promotions, and route to market for the Company’s brands.
   3. Build and maintain relationships with accounts assigned to area by developing relationships with ‘gatekeepers’ and key stakeholders.
   4. Provide excellent sales/customer service to achieve account satisfaction with the Company’s products.
   5. Assure a high level of customer service by handling customer concerns and follow-up in a proactive manner via phone, email, and in person.
   6. Develop and maintain relationships with local distributors and their reps, motivating them to grow the Company’s brands within their networks.
   7. Participate in distributor kick offs, monthly meetings, and ride alongs to promote the company brands.
   8. Develop and maintain relationships with local brand reps including setting up and leading productive ride alongs.
   9. Use mobile electronic devices to accurately and timely compose and complete required forms and documents.
   10. Report back progress, successes and challenges to management in timely
   11. Solicit and obtain orders for incremental sales of the Company’s brands by meeting face-to-face with store decision makers. Sell in displays, additional SKUs, additional facings, cold box placement and create other opportunities to grow volume throughout the
   12. Survey assigned accounts to ensure that the Company’s products and POS are presented in a way to maximize customer sales and influence purchasing decisions of account owner/managers (including front-face products, properly labeled shelves, verifying that displays committed are on the floor and verifying correct pricing).
   13. Utilize data and information regarding opportunities for increased profits and margins, survey product and inventory to identify opportunities for additional sales, provide samples to promote new product launches to obtain sales, and take orders for products which are to be delivered by the assigned distributor’s normal route salesman/delivery person.
   14. Interact with owners/managers about displays and signage (interior + exterior) including confirming that all are current and Use discussions about displays as an opportunity to increase sales. Inform owner/managers of current promotions and remove expired promotional materials. Educate buyers and sales teams within stores to encourage brand awareness on the sales level, so that they may better educate customers.
   15. Conducting store audits with management to ensure merchandizing standards are adhered to and promotional programming is being executed.
   16. Demonstrate a passion for all of the Company’s
   17. Embrace our brand image and model the Company’s cultures, values, and behavior – always represents the Company in a positive and energetic manner!
3. Qualifications, Skills, and Education:
   1. The Area Sales Manager should be passionate about food and beverages. He or she considers themselves an independent thinker and doer, and some who loves to introduce friends to new things they’ve discovered, especially food and beverages.
   2. High school diploma or 1-2 years of successful sales experience with retail
   3. Established relationships and demonstrated success working with retail
   4. Working knowledge of financials used in the sales process such as costing, margin, profitability, promotional spending, and allowances.
   5. Passionate and results oriented individual who demonstrates persistence in the face of obstacles – ability to problem solve and innovate to succeed.
   6. Strong planning and organizational skills along with excellent interpersonal, written/oral communication, and presentation skills.
   7. Full competence with Microsoft Office (Excel, PowerPoint, and Word).
   8. Proven ability to work independently as well as
   9. Demonstrated ability to excel in a hands-on, fast paced entrepreneurial
   10. Highly adaptable and resourceful; proactive versus

Compensation is as follows: $50,000 annual base salary + $6,000 annual tax-free expense allowance + monthly bonus. Salary is set for all incoming Area Sales Managers.