At Clover Health, we are reinventing health insurance by combining the power of data with human empathy. We provide high-quality, affordable Medicare Advantage plans for America's seniors — prioritizing preventive care and leveraging technology to help physicians make more informed decisions. We always put our members first, and our success is measured by the quality of life of the people we serve.

We are building an Experience Center — not a call center. This is a meaningful distinction. We believe that if we create the most loyal members in Medicare Advantage, the financial outcomes will follow. The Director of Customer Experience will be the architect of that loyalty. This is a greenfield build with full operational ownership: standing up Clover's internal Experience Center in Houston, retiring existing outsourced relationships, and delivering a gold-standard Medicare Advantage member experience that scales. The role is fully onsite in North/NW Houston.

Our North Star: create members so delighted with Clover that they become our best marketers, reducing acquisition costs and driving retention through the quality of the experience alone.

Who We're Looking For:

We are deliberately casting a wider net than a traditional call center search. The right candidate may come from retail, hospitality, service operations, or healthcare — but what unites all strong profiles is a track record of creating customer loyalty, customer delight, and customer retention at scale. Call center experience is helpful, not required.

What is required:

• A builder's instinct — you've stood up teams, systems, and cultures from scratch. You know the difference between running a machine someone else built and building the machine yourself.
• Operational depth — you own P&L, manage headcount, build SOPs, and hold people accountable to them.
• Curiosity and a bias toward innovation — you don't plug in traditional methods because that's how it's always been done. You ask why, then build something better.
• A service-first mindset, not an efficiency-first mindset — you measure success by member loyalty and experience quality, and trust that operational efficiency follows great service.
• Scrappiness and energy — you are hungry to build a brand and want Clover to be the best thing that's ever happened to a Medicare member.

As Director, Customer Experience, you will:

Build the Experience Center

• Design and stand up Clover's internal member Experience Center in Houston, including hiring, onboarding, and developing agents and leads.
• Create a high-performing, mission-aligned team from diverse backgrounds, unified around delivering a gold standard in member experience.
• Develop SOPs, quality frameworks, agent onboarding programs, and performance infrastructure from the ground up.
• Establish and own all KPI baselines: NPS, CSAT, FCR, AHT, and voice-of-customer feedback loops.

Deliver Member Loyalty

• Define and execute a winning CX strategy focused on Medicare Advantage members and providers.
• Stand up and manage a concierge service tier for VIP and at-risk members.
• Build a Voice of the Customer feedback loop that drives real-time action and preventive intervention across the business.
• Champion a member-first culture at Clover and across our partners.

Drive Innovation and Technology

• Identify, evaluate, and implement AI-driven solutions: sentiment analysis, agent co-pilot tools, IVR optimization, call quality monitoring, and self-service automation.
• Leverage AI for training design, simulation-based learning, and knowledge management.
• Develop 'Next Best Action' scenarios to proactively enrich the member experience.
• Partner with IT to define a 'no wrong door,' channel-agnostic member journey.

Manage Operations and Compliance

• Own and rationalize existing third-party call center relationships, both stateside and offshore, with a path toward full insourcing.
• Partner with Clover's Compliance team to ensure regulatory compliance in all member communications, CTM response, and monthly delegatory reporting.
• Work cross-functionally with Sales, Marketing, Provider Engagement, Clinical Operations, Claims, and Enrollment to cascade clear direction to your team.
• Own P&L accountability for the Experience Center.

Success in this role looks like:

• Complete a compliance immersion with Clover's Compliance team covering CTM response, delegatory reporting, and CMS audit readiness.
• Complete stakeholder mapping across Clinical Operations, Provider Engagement, Enrollment, and IT.
• Present a validated Experience Center build plan — headcount, technology stack, SOP framework, and quality framework — for HM and COO review.
• Establish NPS, CSAT, FCR, and AHT baselines for existing member touchpoints.
• In your first year, you will have built a functioning Experience Center that members talk about — not because we asked them to, but because the service earned it.

This Is Not the Role For You If

We are building an Experience Center. Candidates who approach this role as a traditional call center optimization exercise will not be a fit.

• You believe call centers run a certain way because that's how call centers have always run.
• Your primary lens is efficiency metrics at the expense of experience quality.
• You lead through command and control. Clover operates collaboratively — this role requires the ability to build trust, rapport, and genuine relationships with agents, leads, and senior stakeholders.
• You cannot demonstrate direct, hands-on operational ownership. Advisory or consulting backgrounds without recent P&L accountability will not meet the bar for this role.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-ONSITE 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

MongoDB is looking for a transformational HR Leader who has partnered with senior leaders to drive complex, global change at scale. As the Senior Director, you will partner with the Chief Revenue Officer Leadership Team and the VP, HRBP to drive a people strategy that enables durable, profitable growth, expands our market reach, and builds a deep bench of leaders for tomorrow. The role reports to the VP, HR Business Partnering and manages a global team of two. 

At MongoDB, the HRBP team’s key focus is to be a trusted advisor to business leaders, translating business strategy into people and organizational priorities that drive performance, culture and growth. This includes shaping workforce strategy & culture, optimizing organizational design and building leadership capability. They use data and insights to influence decisions, anticipate talent needs and ensure that the business has the right structure, culture and capabilities to scale. In short, they are an extension of the business leadership team. They accomplish all of this through very close collaboration with the various other functions within the People Team - Total Rewards, Culture Talent & Development, Talent Acquisition, Regional HR, HR Operations, and People Analytics.  

Key Responsibilities

​Strategic Partnership & Business Leadership

• Serve as a trusted advisor to the CRO and global Sales leadership team, shaping people and organizational strategies that drive scalable revenue growth and global market expansion
• Leverage business acumen and data-driven insights to influence decisions on organization design, talent strategy, and leadership effectiveness
• Lead and develop a global team, fostering growth, excellence, and deep partnership capability

Talent & Performance Management

• Drive a high-performance culture through disciplined goal-setting, continuous feedback, and performance calibration across regions
• Partner with leaders to identify, develop, and retain top talent
• Use analytics and insights to diagnose trends, assess bench strength, and implement targeted development and engagement strategies that sustain performance
• Practice what you coach within your own team, providing continuous feedback, coaching and guidance to your team of BPs

Leadership Development & Succession Planning

• Lead succession planning for critical roles, ensuring depth and readiness across the global Sales organization
• Provide executive coaching and counsel to senior leaders to elevate influence, decision-making, and people leadership capability

Organizational Planning, Design & Change Leadership

• Lead global transformation and organizational design initiatives to ensure that the organizational structure enables accountability, scalability and performance
• Architect organizational change, ensuring transformations are executed thoughtfully and sustainably with clear communication and employee engagement

Culture & Employee Experience

• Act as a culture carrier and change agent, embedding company values and leadership principles into daily decisions, programs & behaviors
• Foster a culture of retention where teams feel empowered and aligned to outcomes

Profile & Experience

• 12+ years of HR experience, including 8+ years in senior HRBP roles and at least 4+ years leading a team of HRBPs
• Proven success leading people strategy and organizational transformation in a high-growth, high-performance technology company
• Strong business acumen and deep understanding of Go-To-Market operations and strategies
• Demonstrated ability to influence, build trust, and drive change across complex global organizations with very senior leaders
• Track record of leading through ambiguity and scaling organizations
• Analytical and insight-driven; uses data to guide decisions and measure impact
• Exceptional communication, judgment, and credibility at the most senior levels
• Consumption experience is a plus

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273422877

Please note: this role is 100% in-office in Houston (The Heights)

As an Agent Experience Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.

At Compass You Will:

• Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings

• Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions

• Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests

• Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass

• Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity

• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent

• Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations

• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

• 2-3 years of experience in customer service, training, office management, hospitality, or operations

• Previous experience in real estate a plus

• Previous experience with live or remote training a plus

• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus

• Passion for supporting and serving agents trying to grow their businesses

• The ability to establish credibility with key agent decision-makers and influencers

• Great listening skills, connects well with others, and is empathetic of the customer’s pain points

• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement

• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly

• Skilled communicator with great interpersonal skills, ability to build and manage relationships

• Meticulous attention to detail, highly organized

• Strong creative writing skills and eye for design

• Ability to work in the office during standard operating hours

• Ability to lift up to 25 lbs

Please note: this role is 100% in-office in Houston (The Heights)

Please note: this role is 100% in-office in Houston (The Heights)

As a Customer Success Manager (internally known as an Agent Experience Manager) you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.

At Compass You Will:

• Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings

• Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions

• Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests

• Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass

• Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity

• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent

• Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations

• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

• 2-3 years of experience in customer service, training, office management, hospitality, or operations

• Previous experience in real estate a plus

• Previous experience with live or remote training a plus

• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus

• Passion for supporting and serving agents trying to grow their businesses

• The ability to establish credibility with key agent decision-makers and influencers

• Great listening skills, connects well with others, and is empathetic of the customer’s pain points

• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement

• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly

• Skilled communicator with great interpersonal skills, ability to build and manage relationships

• Meticulous attention to detail, highly organized

• Strong creative writing skills and eye for design

• Ability to work in the office during standard operating hours

• Ability to lift up to 25 lbs

Please note: this role is 100% in-office in Houston (The Heights)

#LI-BR1

Join Horace Mann and Unlock Your Financial Potential

Ready to take control of your financial future? At Horace Mann, we are here to support you in achieving your goals and making a meaningful difference in the lives of the educators who trust you. Join us and take the first step toward building a brighter, more prosperous future.

If you're ready to take the next step toward realizing your financial goals, we invite you to join our team as an Exclusive Insurance Agent. With Horace Mann’s expertise and your ambition, together, we can help you unlock your full potential.

What We Offer:

• Competitive, performance-based [1099] compensation with an industry-leading 48-month incentive package
• Earning incentives tied to your activity and success during the first 48 months
• Quarterly production incentives for the first 48 months, rewarding consistent performance
• Dedicated Service Representative to handle client service work, allowing you to focus on building your business
• Exclusive territory in a niche market designed to increase your opportunities for success
• Cutting-edge technology and ongoing training to support and grow your operations
• A comprehensive multiline product portfolio to meet a variety of client needs
• Market and relationship-building programs to help you establish and grow your network
• No external office required for 2 years

Your Path to Success:

Several factors will contribute to your success in this role, including:

• A commitment to identifying and implementing solutions that help educators achieve affordable insurance solutions and financial security

• A focus on achieving market access and building strong relationships
• The ability to confidently present products to both groups and individuals
• Active engagement in networking, community, and industry events
• A dedication to investing time and resources to ensure the long-term success of your business

What We’re Looking For:

• Strong interpersonal and business management skills to build and manage your agency
• 2-5 years of experience in the insurance and financial services industry (preferred)
• Resident State General Lines Insurance Licenses:
• Life and Health Insurance License
• Property and Casualty Insurance License
• Ability to obtain FINRA Series 6 & 63 licenses (if applicable in your region)

#LI-WR1

#VIZI#

We are looking for a Senior Cybersecurity Engineer to architect and implement technical security controls for our grid-connected energy portfolio. As we scale our operations, we need a hands-on engineer to secure the entire data lifecycle - from the industrial control systems (OT) at the edge, through the cloud telemetry pipeline, to the corporate dashboards.

This is a builder role. You will be responsible for deploying and managing our core security infrastructure - specifically Wazuh and Authentik - to secure our AWS environments and operational field assets. You will work directly with control systems engineers and DevOps teams to build security into our backbone.

Responsibilities will include: 

Cloud & Infrastructure Security

• Cloud Architecture: Secure the AWS infrastructure that hosts our energy management platforms. Implement hardening baselines and manage security groups for cloud resources
• SIEM & Observability (Wazuh): Architect a centralized and on-prem SIEM deployment to ingest logs from CloudTrail, VPC Flow Logs, and Linux servers. Configure custom decoders to detect threats across both cloud and on-prem environments
• Infrastructure as Code (IaC): Review and secure Terraform/CloudFormation scripts. Manage security configurations (including Wazuh agents and Authentik outposts) via Ansible or similar automation tools
• IoT/Edge Security: Secure the telemetry pipeline from the edge device (site controller) to the cloud, ensuring encryption (TLS 1.2/1.3) and proper certificate management (PKI) for edge

Identity & Access Management (IAM)

• Unified IAM (Authentik): Architect Authentik as the central Identity Provider (IdP), enforcing MFA and SSO across cloud consoles, internal engineering tools, and Grafana dashboards
• Least Privilege: Engineer granular IAM roles for cloud resources and service accounts, ensuring that automated services have only the permissions necessary to function

Operational Technology (OT) Security

• Network Segmentation: Design and implement IEC 62443-aligned network architectures (Purdue Model), strictly controlling traffic between the IT, Cloud, and OT zones
• Vulnerability & Integrity Monitoring: Deploy Wazuh agents on industrial PCs and HMIs to perform File Integrity Monitoring (FIM) and vulnerability scanning without disrupting critical real-time processes
• Industrial Protocols: Analyze and secure communications (Modbus, DNP3) to ensure integrity between field assets and control centers

Requirements:

• 5–8 years of technical cybersecurity experience, with a specific blend of Cloud/Linux Engineering and OT/Industrial exposure
• Proven experience working with industrial control systems (ICS), SCADA, or utility/energy infrastructure
• Deep expertise in securing Linux-based cloud environments and managing infrastructure via code
• Comfortable debugging a failed Wazuh agent on a Linux server or tracing a dropped packet in a cloud VPC
• Tailoring flexible open-source tools to fit specific architectural needs rather than relying solely on "black box" commercial vendors

Technical stack proficiency: 

• Wazuh: Deep experience deploying managers/agents, writing custom rules/decoders, and tuning FIM/SCA modules for low-noise environments
• Authentik: Experience configuring Providers (OIDC, SAML), Outposts, and proxying legacy applications
• Cloud Platforms: Proficiency with AWS (GuardDuty, IoT Core, IAM) or Azure (Defender for IoT, Entra ID)

Preferred experience:

• Experience with Docker/Kubernetes security in an edge computing context
• Knowledge of industrial protocols (Modbus TCP, DNP3, IEC 61850)
• Certifications: GICSP, GRID, AWS Certified Security – Specialty

The Jencap Renewal Underwriter is integral to maintaining our high level of service and responsiveness on current accounts. The Underwriter will work with agent, broker clients, and internal teams to underwrite profitable business consisting of renewal commercial P&C insurance within authority level.

The Renewal Underwriter works a hybrid schedule in the Houston, TX Office.

• Determine the acceptability, quality and profitability of existing business based on company underwriting guidelines and objectives within authority level.
• Collect, maintain and analyze data in order to make informed underwriting decisions.
• Manage assigned territory so that items such as renewals, endorsements, claim reviews and related transactions are completed accurately within accepted corporate time frames.
• Treats all inquiries on a professional basis, providing timely, courteous and efficient customer service to agents, policyholders, team members and other departments
• Make recommendations to Senior Underwriter or Supervisor on selected risks beyond assigned authority level.
• Address assigned workload within quality, productivity and service standards as established by the company underwriting guidelines.
• Meet regularly with the broker/underwriting teams on strategy and follow-up.

Requirements:

• Bachelor’s Degree or equivalent.
• Minimum of 3 years of work-related experience in P&C renewal underwriting process
• Participate in company organized, prescribed or designated insurance seminars and workshops on or off premises.

About the Role:  

Veeam, following its acquisition of Securiti AI - the leader in AI-powered data security posture management (DSPM) - is seeking a Senior Sales Engineer to drive technical leadership in our sales team, focusing on the Securiti AI portfolio.

You will guide customers from needs assessment to solution design, delivering hands-on demos and proof-of-concepts to showcase value. Success in this role requires strong technical skills and the ability to build trust with clients.

You’re already a technical leader trusted at executive levels when the conversation shifts from “we need to secure our data” to “we need to enable safe, compliant AI at scale.” 

You’re already an expert on data/AI security and a proven enterprise sales engineer. Now it’s time to join the home of Data and AI Trust. 

You’ve already seen our new release of Agent Commander, but you haven’t seen what’s coming next. After the acquisition of Securiti AI, Veeam is even further into the forefront of data resilience, protection, trust, and the acceleration of safe AI at scale.

Are you ready for an exciting new challenge at enterprise scale?

What You’ll Do: 

• Act as the primary technical contact for Securiti AI solutions during the sales cycleServe as the primary technical data protection expert for Securiti AI and Veeam solutions throughout the pre-sales cycle.
  
• Lead discovery to translate risk, architecture, and business goals into a practical solution approach.
  
• Design and deliver tailored demos and hands-on proof-of-concepts that prove value in the customer’s environment.
  
• Drive technical conversations on AI Trust, Data Discovery, DSPM, Data Access & Governance, and Compliance (including GDPR, HIPAA, PCI-DSS).
  
• Provide solution guidance across AWS, Azure, and GCP, including cloud security best practices and identity/access concepts.
  
• Partner cross-functionally with sales, product, engineering, and customer success to ensure clean technical handoff and customer confidence post-sale.
  
• Hone your professional development through hands-on experimentation, team collaboration, robust onboarding, and more.
  
• Work ~80% remote, with client-facing travel usually 1-2 short trips per month. 

What You’ll Bring (required): 

• Extensive enterprise sales experience in data protection, cloud security, networks, and AI.
  
• Proven ability to quickly develop trust and credibility with both technical and business stakeholders.
  
• Strong technical leadership foundation in enterprise data protection, cloud security, networks, and AI.
  
• Hands-on experience with AWS, Azure, or GCP (multi-cloud exposure strongly valued).
  
• Deep working knowledge of data privacy/security and compliance programs, especially GDPR, HIPAA, and PCI-DSS, plus data governance and access controls.
  
• Ability to build and run compelling demos and POCs while earning trust as a customer-facing technical lead.
  
• Practical technical fluency with areas such as Linux, Kubernetes/containerized environments, and modern cloud/data architectures.
  
• Strong expertise with DSPM, DLP, data discovery approaches (e.g., patterns/keywords/dictionaries/regex/exact matching) and with common cloud/data systems (e.g., object storage and enterprise databases/warehouses).

         Preferred (strong differentiators): 

• Experience applying or discussing GenAI security in real enterprise contexts, including RAG (Retrieval-Augmented Generation) concepts and vector databases / indexing approaches.
  
• Exposure to CASB / SASE / DLP technologies and how customers operationalize them.
  
• Relevant certifications (CISSP, CISM, AWS/Azure/GCP).
  

#LI-JC3

Our Strategic Growth team is the face of the company and the engine of our market expansion. As a Strategic Growth Partner, you are directly responsible for driving net-new pipeline for our Strategic Growth Team.

*This is a fully on-site role in our Houston office*

In its simplest form, the SGP’s role is to educate the Compass Agent Community on the benefits and importance of contributing to the Strategic Growth of Compass. Successful SGPs partner with Compass Agents to identify who in their network of Prospective Agents should be introduced to a Strategic Growth Manager. The Strategic Growth Manager then meets with the Prospective Agent to discuss the Compass value proposition (technology, marketing, culture and growth). SGPs are the future of the Strategic Growth organization. In addition to the direct impact this role has as a partner to the SGMs in the market, you will ultimately be working toward the goal of becoming an SGM yourself. From onboarding all the way through a formal SGP-to-SGM training program, your focus will be on developing the skills and knowledge that line a direct path into the closing sales position.

ROLE SPECIFICS

• You generate new business opportunities to build our sales pipeline through both inbound and outbound efforts
• Outreach directly into prospective agents that fit our ideal persona via cold-calls, text, emails, integrated marketing campaigns, LinkedIn campaigns and other methods
• Articulate our value prop and objection handle to create qualified opportunities in your market
• You work closely with the Strategic Growth Managers and Team Leaders to develop successful prospecting strategies,
• Document all activities within our CRM, maintaining flawless data management
• Drive active engagement with new and existing leads through creative follow-up communications
• Collaborate cross-functionally to create new processes and refine existing processes through innovative thinking
• Analyze addressable market in nascent geographies and create demand for disruptive technology
• Become a critical part of the high performing team, adding value to each SGM’s sales process

QUALIFICATIONS

• Bachelor’s degree with 2+ years of relevant experience with history of strong performance (SDR, Customer Success/Service, Direct Sales, Account Management)
• Strong interpersonal and rapport-building skills, glass-half-full mentality, natural leader
• Self-starter attitude and ability to exercise judgment and solve difficult problems without direct supervision, comfortable with ambiguity
• Excellent communication skills; ability to effectively lead client meetings and presentations
• Highly organized; ability to handle multiple deadlines simultaneously
• Track record of excellence across strategic, operational, and detail-demanding functional responsibilities

COMPENSATION

The base pay range for this position is $38.46-$43.27 per hour ($80,000-$90,000 annualized); however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Our Strategic Growth team is the face of the company and the engine of our market expansion. As a Sales Development Representative (Strategic Growth Partner), you are directly responsible for driving net-new pipeline for our Strategic Growth Team.

*This is a fully on-site role in our Houston office*

In its simplest form, the SGP’s role is to educate the Compass Agent Community on the benefits and importance of contributing to the Strategic Growth of Compass. Successful SGPs partner with Compass Agents to identify who in their network of Prospective Agents should be introduced to a Strategic Growth Manager. The Strategic Growth Manager then meets with the Prospective Agent to discuss the Compass value proposition (technology, marketing, culture and growth). SGPs are the future of the Strategic Growth organization. In addition to the direct impact this role has as a partner to the SGMs in the market, you will ultimately be working toward the goal of becoming an SGM yourself. From onboarding all the way through a formal SGP-to-SGM training program, your focus will be on developing the skills and knowledge that line a direct path into the closing sales position.

ROLE SPECIFICS

• You generate new business opportunities to build our sales pipeline through both inbound and outbound efforts
• Outreach directly into prospective agents that fit our ideal persona via cold-calls, text, emails, integrated marketing campaigns, LinkedIn campaigns and other methods
• Articulate our value prop and objection handle to create qualified opportunities in your market
• You work closely with the Strategic Growth Managers and Team Leaders to develop successful prospecting strategies,
• Document all activities within our CRM, maintaining flawless data management
• Drive active engagement with new and existing leads through creative follow-up communications
• Collaborate cross-functionally to create new processes and refine existing processes through innovative thinking
• Analyze addressable market in nascent geographies and create demand for disruptive technology
• Become a critical part of the high performing team, adding value to each SGM’s sales process

QUALIFICATIONS

• Bachelor’s degree with 2+ years of relevant experience with history of strong performance (SDR, Customer Success/Service, Direct Sales, Account Management)
• Strong interpersonal and rapport-building skills, glass-half-full mentality, natural leader
• Self-starter attitude and ability to exercise judgment and solve difficult problems without direct supervision, comfortable with ambiguity
• Excellent communication skills; ability to effectively lead client meetings and presentations
• Highly organized; ability to handle multiple deadlines simultaneously
• Track record of excellence across strategic, operational, and detail-demanding functional responsibilities

COMPENSATION

The base pay range for this position is $38.46-$43.27 per hour ($80,000-$90,000 annualized); however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Our Strategic Growth team is the face of the company and the engine of our market expansion. As a Business Development Representative (Strategic Growth Partner), you are directly responsible for driving net-new pipeline for our Strategic Growth Team.

*This is a fully on-site role in our Houston office*

In its simplest form, the SGP’s role is to educate the Compass Agent Community on the benefits and importance of contributing to the Strategic Growth of Compass. Successful SGPs partner with Compass Agents to identify who in their network of Prospective Agents should be introduced to a Strategic Growth Manager. The Strategic Growth Manager then meets with the Prospective Agent to discuss the Compass value proposition (technology, marketing, culture and growth). SGPs are the future of the Strategic Growth organization. In addition to the direct impact this role has as a partner to the SGMs in the market, you will ultimately be working toward the goal of becoming an SGM yourself. From onboarding all the way through a formal SGP-to-SGM training program, your focus will be on developing the skills and knowledge that line a direct path into the closing sales position.

ROLE SPECIFICS

• You generate new business opportunities to build our sales pipeline through both inbound and outbound efforts
• Outreach directly into prospective agents that fit our ideal persona via cold-calls, text, emails, integrated marketing campaigns, LinkedIn campaigns and other methods
• Articulate our value prop and objection handle to create qualified opportunities in your market
• You work closely with the Strategic Growth Managers and Team Leaders to develop successful prospecting strategies,
• Document all activities within our CRM, maintaining flawless data management
• Drive active engagement with new and existing leads through creative follow-up communications
• Collaborate cross-functionally to create new processes and refine existing processes through innovative thinking
• Analyze addressable market in nascent geographies and create demand for disruptive technology
• Become a critical part of the high performing team, adding value to each SGM’s sales process

QUALIFICATIONS

• Bachelor’s degree with 2+ years of relevant experience with history of strong performance (SDR, Customer Success/Service, Direct Sales, Account Management)
• Strong interpersonal and rapport-building skills, glass-half-full mentality, natural leader
• Self-starter attitude and ability to exercise judgment and solve difficult problems without direct supervision, comfortable with ambiguity
• Excellent communication skills; ability to effectively lead client meetings and presentations
• Highly organized; ability to handle multiple deadlines simultaneously
• Track record of excellence across strategic, operational, and detail-demanding functional responsibilities

COMPENSATION

The base pay range for this position is $38.46-$43.27 per hour ($80,000-$90,000 annualized); however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

In the heart of AWL, we have our amazing Contact Center Team who helps connect consumers looking for insurance products with licensed insurance agents who can meet their insurance needs and it's all done in real time! You will serve as a concierge for our Insurance Agents and connect interested consumers with ready to assist agents, all in the comfort of your own home. There is NO insurance license required because you are not selling!

You will be working Part Time as part of a virtual team, interfacing with other team members as we deliver a positive experience for our consumers. You will experience back-to-back calls, with calls averaging 3 minutes long. You will work on our internally developed platform where you will take calls and read the scripts that appear on the screen. Advancement opportunities throughout all of AWL are available based on high levels of performance and maintaining good attendance. This is an exciting opportunity for passionate individuals who can commit to a set shift, and that want to make extra money from the comfort of their home!

You will need to attend two weeks of virtual training. A personal computer with a webcam to complete the first two days of training will be required.  You will need to provide your own high-speed internet, ethernet cord, compatible headset, and mouse. AWL will provide you with a laptop.

General Responsibilities:

• Engage in inbound and outbound calls with consumers looking to compare insurance rates. Ask qualifying questions to match them with the best insurance agent for their needs.
• Complete follow up calls, inquiring about the consumer's experience and making sure their needs were met. Help consumers get connected with the right agent and record information about their experience.
• Remain in frequent communication with leadership. Communicate with your team daily through chat.

Does This Describe You:

• Superior verbal communication skills. Energetic, easy to understand, and good at taking charge of the conversation. You enjoy talking on the phone and your smile shines through your voice.
• Comfortable defusing escalated situations, remaining courteous and patient.
• Competent computer skills.
• Receptive to coaching.
• Strong written communication skills. Competent in spelling, grammar, and punctuation.
• Multi-tasker.
• Punctual and dependable.
• Excited about the opportunity to set and achieve goals, contribute ideas, and be part of a supportive team.

What you will need for this opportunity:

• Working USB Headset
• Working Mouse
• Highspeed internet (at least 50 mb/s download speed)
• Ethernet Connection (must be Cat 6 Ethernet cable)
• Noise free background

Virtual Training Additional Requirements:

• Updated personal laptop or PC, able to support Microsoft Office and Teams downloads (AWL provides login credentials). 
• Working webcam

What you need to know:

• You must reside and work in the state of Texas.
• You must maintain a quiet background. Background noise is never acceptable on calls.
• To ensure call quality and to help you be your best, we occasionally complete screenshares to provide you with coaching opportunities.
• This is a high-volume call center. Calls are around 5 seconds apart.
• We have multiple shifts to choose from. You will have a SET schedule. Our minimum hours requirement is 20 hours per week. We need to be able to count on you, and maintaining good attendance is required.
• Our hours of operation are from 7am-8:30pm (M-F), 9am-6pm (Sat) and 11am-6pm (Sun).

AWL (AWL Holdings, LLC) is one of the most successful customer acquisition marketing companies in the US.  Simply put, we help our customers acquire customers for the US insurance industry.  Our amazing team of over 1,100 talented and successful professionals use internet marketing strategies to turn consumer interest in insurance products into policy sales for the world’s largest insurance carriers and more than 30,000 of their agents.   We are Austin-born and our growth from a 2-person startup in 2005 to a highly profitable business has been a remarkable journey.  We are a tight-knit team with a fast paced, energetic, and entrepreneurial company culture that has been ranked a Best Place to Work in Austin for 2012, 2013, 2017, 2018, 2019 and 2021 and 2022. AWL fosters a vibrant, dynamic work culture built on trust, data, technology, passion, collaboration and winning, where employees want to engage and be impactful. We provide competitive pay, outstanding benefits, and a fabulous, fun, collaborative environment that allows our people to be their best.

About Maddox + You:

Your primary responsibility will be supporting the technology experience of Maddox employees and partners within Odoo, our open-source, self-hosted, and fully-customizable ERP. Your secondary focus as part of our Systems Support team will be on providing friendly support for other Maddox systems, especially those with data that tie into the ERP. The systems you will oversee touch every area of the organization. You will develop and internalize a deep knowledge of our ERP implementation and the significance of the work that happens there and in adjacent systems. 

Your work will enable your colleagues to perform their tasks with speed and efficiency, enabling them to purchase, recondition, and sell industrial transformers better than anyone else in the market. Your hands-on, proactive approach to maintenance, your speedy responses to support requests, and your ability to identify problems and solve them quickly will give Maddox a competitive edge. 

You will respond to internal user support requests with the posture of a first-class customer success agent and resolve issues in a timely manner. You will provide users with access to systems, investigate and troubleshoot software and hardware failures, coordinate with external support and development partners, solve both documented and novel problems that arise within our business systems, and help ensure critical initiatives are well-represented in our ERP roadmap.

You will proactively ensure that Maddox team members are able to perform to the best of their ability within our business systems, helping stakeholders identify opportunities for optimization. You will coordinate change management in order to enable that success, while seeing access control and segregation-of-duties initiatives through to completion.                                                                                                                                                                                                                                     

About Maddox’s Systems:

Maddox maintains a give-the-best/expect-the-best attitude. Our team is equipped with MacBook Pros, docks, and multiple external monitors. Our shop employees are equipped with iPads and related peripherals. We have a stipend-supported BYOD mobile policy and our team uses a variety of both iOS and Android smartphones. 

We exclusively employ cloud-based solutions that enable our team to work from anywhere. We prefer to integrate single-focus, best-in-class SaaS products, rather than rely on all-inclusive enterprise solutions. 

More about You:

• You excel at delivering clear, timely communication via phone, email, and chat, with a keen eye for detail and a focused approach.
• You enjoy and are adept at engaging with customers of all technical backgrounds. 
• You have a history of skillfully managing external vendor relationships to get tangible results that are aligned with key company objectives. 
• Your ability to “read the room” ensures you provide the necessary balance of friendly courtesy and professionalism in interactions with employees and vendors at every level.
• Your work style prioritizes collective success over solo or “hero” efforts. 
• You exercise strong systems thinking, and you’re a proactive self-starter.  
• You’re comfortable and capable of triaging, researching, and resolving complex business problems across multiple contexts, including enterprise resource planning (ERP) environments. 
• You have a strong technical background, and as a fast learner, you quickly adapt to new technologies and user/business contexts.

Experience & Education: If you have 10+ years of related experience, that’s great! We also love investing in promising early-career candidates with the right aptitude, attitude, and ambition. 

This is not an entry-level role: 

• Current professional experience is required. 
• Experience in administering and supporting business systems adjacent to enterprise resource planning is required. ERP platform administration/support is a huge plus. 

Basics:

• Full-time. The schedule is generally 8:00 AM - 5:00 PM.
• On call for urgent needs.
• Drug-free workplace.
• Some travel between Maddox locations may be required.
• In-person at the Houston (The Woodlands) location. 

Comprehensive Full-Time Benefits, including:

• 3 Weeks Paid Time Off (PTO) (and an additional week for managers, and an additional week after 5 years).
• Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more.
• Paid paternity/maternity leave
• 401k with 100% match up to 8% of wages.
• Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible.

Pay: Starting range: $70k-$100k (wages and bonus) plus a comprehensive full-time benefits package that averages more than an additional $20k/year per employee (individual amounts vary on age, family size, and other factors).

Pro Tip: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you’d thrive in this particular opportunity.