As an Agent Experience & Office Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything, including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEM, you are passionate about your customers and delivering a world-class experience.

At Compass You Will:

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
• Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
• Provide essential marketing support by answering questions, creating collateral from templates, including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
• Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
• Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
• Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

• 2-3 years of experience in customer service, training, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience with live or remote training a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Passion for supporting and serving agents trying to grow their businesses
• The ability to establish credibility with key agent decision-makers and influencers
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Skilled communicator with great interpersonal skills, ability to build and manage relationships
• Meticulous attention to detail, highly organized
• Strong creative writing skills and eye for design
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Compensation:

As a Broker in Charge/Sales Manager you will best, support, coach and retain Compass agents while fostering an exceptional company culture. The Broker in Charge/Sales Manager will act as a conduit between the regional leadership team and our agents and will be focused on implementing various sales and platform-related initiatives and policies, in alignment with the company’s vision and annual goals. The Broker in Charge/Sales Manager will be primarily responsible for leading a large agent population, motivating, coaching and mentoring sales agents, as well as providing strategic and operational guidance to the Company’s executive team. 

At Compass You Will: 

Growth planning & professional development 

• Be responsible for leading your agent population, motivating, coaching and mentoring sales agents, as well as providing strategic and operational guidance to the Company’s executive team
• Retain and coach Compass agents while fostering an exceptional company culture
• Lead regular office-wide agent meetings (for the purposes of growth planning, broader performance reviews, company policy updates and any other company or market-updates)
• Relay market intelligence from Research team and Business Development targets to agents
• Provide agents with high level Business planning, feedback and professional development guidance
• Develop initiatives to boost agent productivity and reinforce these practices through coaching
• Regular tracking/monitoring of key metrics and platform adoption that drive revenue and increase efficiency
• Help Agents to develop and deliver their personal sales goals

Culture-building 

• Ensure Compass is creating a positive work environment to ensure agent satisfaction and overall retention
• Promote positive behavioral attributes & attitudes amongst agents
• Resolve agent, brokerage and contract/compliance issues on an as-needed basis
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

Company strategy 

• Relay on-the-ground market trends from agents to Business Development and Executive team 
• Develop and share perspective on future agent management
• Act as a conduit between local leadership and our agents by implementing various sales-related initiatives and policies in alignment with the company’s vision and values
• Build & drive the strategies implemented by regional & national operations to grow the adoption of Compass tech, programs, and ancillary services within your agent population

Agent growth & pitching new business 

• Partner with Business Development to collaborate on agent candidates 
• Lead and provide support to agents in pitching new business opportunities 
• Collaboratively working with agent teams on sales exclusive presentations and proper market pricing with sellers 
• Complete Agent Contract renewals for your agent roster annually

Who you are: 

• In-depth knowledge and proven track record in the leadership areas listed above 
• An energetic, forward thinking, creative individual with high ethical standards and an appropriate professional demeanor 
• A strategic planner with analytical ability, good judgment and strong operational focus. 
• Superior verbal and written communication skills to ensure clear and consistent delivery of the Company’s messaging 
• High emotional intelligence; professional and trustworthy with confidential and sensitive information 
• Excellent organizational skills and interpersonal skills, including ability to resolve disputes and observe confidentiality 
• Technologically forward-thinking 
• Hands-on approach with the maturity and experience to navigate all levels of the organization. Capable of engaging a diverse set of stakeholders and gaining their trust
• Self-starter attitude and ability to exercise judgment and problem-solve with minimal supervision; a bias towards action and over communication 
• A commitment to exceed goals that is internal, constant, and self imposed

What We’re Looking For: 

• Bachelor’s degree, preferred 
• Experience with contract review
• Personal Sales Experience as a Realtor with 5+ years of being licensed, Brokers license preferred, validly licensed in applicable state(s) at all times of service
• At least two years of experience as an Associate Sales Manager or 5+ years in real estate sales/sales management
• Deep understanding of local real estate contracts and laws
• Must obtain the state license requirements for any jurisdiction in which they are operating (e.g., Broker’s level)

Compensation: The base pay range for this position is $136,500-$151,700 however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

As an Agent Experience Coordinator you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained.  You will support a small roster of our customers with everything including understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEC you are passionate about your customers, delivering a world class experience, and partnering with the rest of the agent experience team when support is needed.

Please note: this role is 100% in-office in our Pac Heights Office

At Compass You Will:

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Resolve customer issues via phone calls, emails, and in-person meetings
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Partner with the National Onboarding team on facilitation of onboarding processes for new customers
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

• 1-2 years previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Compensation: 

The base pay range for this position is $28.00 - $30.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

As an Office Administrator, AKA "Agent Experience Coordinator," you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained.  You will support a small roster of our customers with everything including understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEC you are passionate about your customers, delivering a world class experience, and partnering with the rest of the agent experience team when support is needed.

Please note: this role is 100% in-office in our Pac Heights Office

At Compass You Will:

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Resolve customer issues via phone calls, emails, and in-person meetings
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Partner with the National Onboarding team on facilitation of onboarding processes for new customers
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

• 1-2 years previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Compensation: 

The base pay range for this position is $28.00 - $30.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

The National Workplace Operations and Facilities team oversees the office spaces that inspire and support our productivity. This team builds and maintains all aspects of what keeps Compass’ workspaces operating seamlessly. As a Workplace Operations (WPO) Coordinator, you will be a vital administrative engine for the team, ensuring operational compliance, streamlining financial processes, and maintaining the systems that allow our offices to thrive.

Please note: this role is 100% in-office.

At Compass You Will:

• Support end-to-end procurement processes, including creating purchase orders, approving system-generated orders, and providing troubleshooting assistance to internal and external stakeholders. (20%)
• Manage and triage incoming requests through the ticketing system, resolving routine inquiries and routing more complex issues to appropriate team members while ensuring adherence to established workflows and service standards. (20%)
• Conduct regular reviews of office systems and infrastructure to ensure safety, security, and operational compliance, including access management and monitoring tools. (5%)
• Maintain accurate location and operational data, including address updates and resolving system discrepancies. (5%)
• Proactively engage with ticket requesters to ask clarifying questions that facilitate faster resolutions. (5%)
• Oversee business licensing processes, including new applications, renewals, compliance tracking, and record maintenance. (10%)
• Manage insurance documentation processes, including intake, review, and distribution of required certificates and related materials. (5%)
• Collaborate with cross-functional and regional partners to ensure compliance requirements are met and properly displayed across locations. (5%)
• Administer utility accounts through third-party vendors, handling new account setups, closures, daily exception management, and escalating issues as needed. (5%)
• Manage invoice retrieval and submission for vendors unable to use our vendor portal. (5%)
• Facilitate vendor onboarding process in partnership with Accounts Payable and provide support with billing vendor disputes. (5%)
• Provide administrative and operational support for organizational initiatives, including mergers, acquisitions, and regional projects. (5%)
• Maintain updated office visual resources, including the coordination of office photos and the management of floorplans. (2.5%)
• Manage Google My Business profiles, including the creation and ongoing office management (2.5%)

What We’re Looking For:

• 1-2 years of experience in operations, office management, or a high-volume administrative role.
• Technical Proficiency: Previous experience with enterprise technology such as Zendesk, Coupa, and Google suite is highly preferred.
• Meticulous Attention to Detail: You are highly organized and capable of managing complex records. .
• Strong Communication: Articulate and polished communication skills, with the ability to collaborate effectively with both internal departments and external vendors.
• Problem-Solving Mindset: A proactive approach to troubleshooting and the ability to formulate solutions quickly in a fast-paced environment.
• Adaptability: The ability to work independently or as part of a team while managing multiple competing priorities.
• Must be willing to travel 15%-25% of the time.

The National Workplace Operations and Facilities team oversees the office spaces that inspire and support our productivity. This team builds and maintains all aspects of what keeps Compass’ workspaces operating seamlessly. As a Workplace Operations (WPO) Coordinator, you will be a vital administrative engine for the team, ensuring operational compliance, streamlining financial processes, and maintaining the systems that allow our offices to thrive.

Please note: this role is 100% in-office.

At Compass You Will:

• Support end-to-end procurement processes, including creating purchase orders, approving system-generated orders, and providing troubleshooting assistance to internal and external stakeholders. (20%)
• Manage and triage incoming requests through the ticketing system, resolving routine inquiries and routing more complex issues to appropriate team members while ensuring adherence to established workflows and service standards. (20%)
• Conduct regular reviews of office systems and infrastructure to ensure safety, security, and operational compliance, including access management and monitoring tools. (5%)
• Maintain accurate location and operational data, including address updates and resolving system discrepancies. (5%)
• Proactively engage with ticket requesters to ask clarifying questions that facilitate faster resolutions. (5%)
• Oversee business licensing processes, including new applications, renewals, compliance tracking, and record maintenance. (10%)
• Manage insurance documentation processes, including intake, review, and distribution of required certificates and related materials. (5%)
• Collaborate with cross-functional and regional partners to ensure compliance requirements are met and properly displayed across locations. (5%)
• Administer utility accounts through third-party vendors, handling new account setups, closures, daily exception management, and escalating issues as needed. (5%)
• Manage invoice retrieval and submission for vendors unable to use our vendor portal. (5%)
• Facilitate vendor onboarding process in partnership with Accounts Payable and provide support with billing vendor disputes. (5%)
• Provide administrative and operational support for organizational initiatives, including mergers, acquisitions, and regional projects. (5%)
• Maintain updated office visual resources, including the coordination of office photos and the management of floorplans. (2.5%)
• Manage Google My Business profiles, including the creation and ongoing office management (2.5%)

What We’re Looking For:

• 1-2 years of experience in operations, office management, or a high-volume administrative role.
• Technical Proficiency: Previous experience with enterprise technology such as Zendesk, Coupa, and Google suite is highly preferred.
• Meticulous Attention to Detail: You are highly organized and capable of managing complex records. .
• Strong Communication: Articulate and polished communication skills, with the ability to collaborate effectively with both internal departments and external vendors.
• Problem-Solving Mindset: A proactive approach to troubleshooting and the ability to formulate solutions quickly in a fast-paced environment.
• Adaptability: The ability to work independently or as part of a team while managing multiple competing priorities.
• Must be willing to travel 15%-25% of the time.

The National Workplace Operations and Facilities team oversees the office spaces that inspire and support our productivity. This team builds and maintains all aspects of what keeps Compass’ workspaces operating seamlessly. As a Workplace Operations (WPO) Coordinator, you will be a vital administrative engine for the team, ensuring operational compliance, streamlining financial processes, and maintaining the systems that allow our offices to thrive.

Please note: this role is 100% in-office.

At Compass You Will:

• Support end-to-end procurement processes, including creating purchase orders, approving system-generated orders, and providing troubleshooting assistance to internal and external stakeholders. (20%)
• Manage and triage incoming requests through the ticketing system, resolving routine inquiries and routing more complex issues to appropriate team members while ensuring adherence to established workflows and service standards. (20%)
• Conduct regular reviews of office systems and infrastructure to ensure safety, security, and operational compliance, including access management and monitoring tools. (5%)
• Maintain accurate location and operational data, including address updates and resolving system discrepancies. (5%)
• Proactively engage with ticket requesters to ask clarifying questions that facilitate faster resolutions. (5%)
• Oversee business licensing processes, including new applications, renewals, compliance tracking, and record maintenance. (10%)
• Manage insurance documentation processes, including intake, review, and distribution of required certificates and related materials. (5%)
• Collaborate with cross-functional and regional partners to ensure compliance requirements are met and properly displayed across locations. (5%)
• Administer utility accounts through third-party vendors, handling new account setups, closures, daily exception management, and escalating issues as needed. (5%)
• Manage invoice retrieval and submission for vendors unable to use our vendor portal. (5%)
• Facilitate vendor onboarding process in partnership with Accounts Payable and provide support with billing vendor disputes. (5%)
• Provide administrative and operational support for organizational initiatives, including mergers, acquisitions, and regional projects. (5%)
• Maintain updated office visual resources, including the coordination of office photos and the management of floorplans. (2.5%)
• Manage Google My Business profiles, including the creation and ongoing office management (2.5%)

What We’re Looking For:

• 1-2 years of experience in operations, office management, or a high-volume administrative role.
• Technical Proficiency: Previous experience with enterprise technology such as Zendesk, Coupa, and Google suite is highly preferred.
• Meticulous Attention to Detail: You are highly organized and capable of managing complex records. .
• Strong Communication: Articulate and polished communication skills, with the ability to collaborate effectively with both internal departments and external vendors.
• Problem-Solving Mindset: A proactive approach to troubleshooting and the ability to formulate solutions quickly in a fast-paced environment.
• Adaptability: The ability to work independently or as part of a team while managing multiple competing priorities.
• Must be willing to travel 15%-25% of the time.

The National Workplace Operations and Facilities team oversees the office spaces that inspire and support our productivity. This team builds and maintains all aspects of what keeps Compass’ workspaces operating seamlessly. As a Workplace Operations (WPO) Coordinator, you will be a vital administrative engine for the team, ensuring operational compliance, streamlining financial processes, and maintaining the systems that allow our offices to thrive.

Please note: this role is 100% in-office.

At Compass You Will:

• Support end-to-end procurement processes, including creating purchase orders, approving system-generated orders, and providing troubleshooting assistance to internal and external stakeholders. (20%)
• Manage and triage incoming requests through the ticketing system, resolving routine inquiries and routing more complex issues to appropriate team members while ensuring adherence to established workflows and service standards. (20%)
• Conduct regular reviews of office systems and infrastructure to ensure safety, security, and operational compliance, including access management and monitoring tools. (5%)
• Maintain accurate location and operational data, including address updates and resolving system discrepancies. (5%)
• Proactively engage with ticket requesters to ask clarifying questions that facilitate faster resolutions. (5%)
• Oversee business licensing processes, including new applications, renewals, compliance tracking, and record maintenance. (10%)
• Manage insurance documentation processes, including intake, review, and distribution of required certificates and related materials. (5%)
• Collaborate with cross-functional and regional partners to ensure compliance requirements are met and properly displayed across locations. (5%)
• Administer utility accounts through third-party vendors, handling new account setups, closures, daily exception management, and escalating issues as needed. (5%)
• Manage invoice retrieval and submission for vendors unable to use our vendor portal. (5%)
• Facilitate vendor onboarding process in partnership with Accounts Payable and provide support with billing vendor disputes. (5%)
• Provide administrative and operational support for organizational initiatives, including mergers, acquisitions, and regional projects. (5%)
• Maintain updated office visual resources, including the coordination of office photos and the management of floorplans. (2.5%)
• Manage Google My Business profiles, including the creation and ongoing office management (2.5%)

What We’re Looking For:

• 1-2 years of experience in operations, office management, or a high-volume administrative role.
• Technical Proficiency: Previous experience with enterprise technology such as Zendesk, Coupa, and Google suite is highly preferred.
• Meticulous Attention to Detail: You are highly organized and capable of managing complex records. .
• Strong Communication: Articulate and polished communication skills, with the ability to collaborate effectively with both internal departments and external vendors.
• Problem-Solving Mindset: A proactive approach to troubleshooting and the ability to formulate solutions quickly in a fast-paced environment.
• Adaptability: The ability to work independently or as part of a team while managing multiple competing priorities.
• Must be willing to travel 15%-25% of the time.

The National Workplace Operations and Facilities team oversees the office spaces that inspire and support our productivity. This team builds and maintains all aspects of what keeps Compass’ workspaces operating seamlessly. As a Workplace Operations (WPO) Coordinator, you will be a vital administrative engine for the team, ensuring operational compliance, streamlining financial processes, and maintaining the systems that allow our offices to thrive.

Please note: this role is 100% in-office.

At Compass You Will:

• Support end-to-end procurement processes, including creating purchase orders, approving system-generated orders, and providing troubleshooting assistance to internal and external stakeholders. (20%)
• Manage and triage incoming requests through the ticketing system, resolving routine inquiries and routing more complex issues to appropriate team members while ensuring adherence to established workflows and service standards. (20%)
• Conduct regular reviews of office systems and infrastructure to ensure safety, security, and operational compliance, including access management and monitoring tools. (5%)
• Maintain accurate location and operational data, including address updates and resolving system discrepancies. (5%)
• Proactively engage with ticket requesters to ask clarifying questions that facilitate faster resolutions. (5%)
• Oversee business licensing processes, including new applications, renewals, compliance tracking, and record maintenance. (10%)
• Manage insurance documentation processes, including intake, review, and distribution of required certificates and related materials. (5%)
• Collaborate with cross-functional and regional partners to ensure compliance requirements are met and properly displayed across locations. (5%)
• Administer utility accounts through third-party vendors, handling new account setups, closures, daily exception management, and escalating issues as needed. (5%)
• Manage invoice retrieval and submission for vendors unable to use our vendor portal. (5%)
• Facilitate vendor onboarding process in partnership with Accounts Payable and provide support with billing vendor disputes. (5%)
• Provide administrative and operational support for organizational initiatives, including mergers, acquisitions, and regional projects. (5%)
• Maintain updated office visual resources, including the coordination of office photos and the management of floorplans. (2.5%)
• Manage Google My Business profiles, including the creation and ongoing office management (2.5%)

What We’re Looking For:

• 1-2 years of experience in operations, office management, or a high-volume administrative role.
• Technical Proficiency: Previous experience with enterprise technology such as Zendesk, Coupa, and Google suite is highly preferred.
• Meticulous Attention to Detail: You are highly organized and capable of managing complex records. .
• Strong Communication: Articulate and polished communication skills, with the ability to collaborate effectively with both internal departments and external vendors.
• Problem-Solving Mindset: A proactive approach to troubleshooting and the ability to formulate solutions quickly in a fast-paced environment.
• Adaptability: The ability to work independently or as part of a team while managing multiple competing priorities.
• Must be willing to travel 15%-25% of the time.

The National Workplace Operations and Facilities team oversees the office spaces that inspire and support our productivity. This team builds and maintains all aspects of what keeps Compass’ workspaces operating seamlessly. As a Workplace Operations (WPO) Coordinator, you will be a vital administrative engine for the team, ensuring operational compliance, streamlining financial processes, and maintaining the systems that allow our offices to thrive.

Please note: this role is 100% in-office.

At Compass You Will:

• Support end-to-end procurement processes, including creating purchase orders, approving system-generated orders, and providing troubleshooting assistance to internal and external stakeholders. (20%)
• Manage and triage incoming requests through the ticketing system, resolving routine inquiries and routing more complex issues to appropriate team members while ensuring adherence to established workflows and service standards. (20%)
• Conduct regular reviews of office systems and infrastructure to ensure safety, security, and operational compliance, including access management and monitoring tools. (5%)
• Maintain accurate location and operational data, including address updates and resolving system discrepancies. (5%)
• Proactively engage with ticket requesters to ask clarifying questions that facilitate faster resolutions. (5%)
• Oversee business licensing processes, including new applications, renewals, compliance tracking, and record maintenance. (10%)
• Manage insurance documentation processes, including intake, review, and distribution of required certificates and related materials. (5%)
• Collaborate with cross-functional and regional partners to ensure compliance requirements are met and properly displayed across locations. (5%)
• Administer utility accounts through third-party vendors, handling new account setups, closures, daily exception management, and escalating issues as needed. (5%)
• Manage invoice retrieval and submission for vendors unable to use our vendor portal. (5%)
• Facilitate vendor onboarding process in partnership with Accounts Payable and provide support with billing vendor disputes. (5%)
• Provide administrative and operational support for organizational initiatives, including mergers, acquisitions, and regional projects. (5%)
• Maintain updated office visual resources, including the coordination of office photos and the management of floorplans. (2.5%)
• Manage Google My Business profiles, including the creation and ongoing office management (2.5%)

What We’re Looking For:

• 1-2 years of experience in operations, office management, or a high-volume administrative role.
• Technical Proficiency: Previous experience with enterprise technology such as Zendesk, Coupa, and Google suite is highly preferred.
• Meticulous Attention to Detail: You are highly organized and capable of managing complex records. .
• Strong Communication: Articulate and polished communication skills, with the ability to collaborate effectively with both internal departments and external vendors.
• Problem-Solving Mindset: A proactive approach to troubleshooting and the ability to formulate solutions quickly in a fast-paced environment.
• Adaptability: The ability to work independently or as part of a team while managing multiple competing priorities.
• Must be willing to travel 15%-25% of the time.

The National Workplace Operations and Facilities team oversees the office spaces that inspire and support our productivity. This team builds and maintains all aspects of what keeps Compass’ workspaces operating seamlessly. As a Workplace Operations (WPO) Coordinator, you will be a vital administrative engine for the team, ensuring operational compliance, streamlining financial processes, and maintaining the systems that allow our offices to thrive.

Please note: this role is 100% in-office.

At Compass You Will:

• Support end-to-end procurement processes, including creating purchase orders, approving system-generated orders, and providing troubleshooting assistance to internal and external stakeholders. (20%)
• Manage and triage incoming requests through the ticketing system, resolving routine inquiries and routing more complex issues to appropriate team members while ensuring adherence to established workflows and service standards. (20%)
• Conduct regular reviews of office systems and infrastructure to ensure safety, security, and operational compliance, including access management and monitoring tools. (5%)
• Maintain accurate location and operational data, including address updates and resolving system discrepancies. (5%)
• Proactively engage with ticket requesters to ask clarifying questions that facilitate faster resolutions. (5%)
• Oversee business licensing processes, including new applications, renewals, compliance tracking, and record maintenance. (10%)
• Manage insurance documentation processes, including intake, review, and distribution of required certificates and related materials. (5%)
• Collaborate with cross-functional and regional partners to ensure compliance requirements are met and properly displayed across locations. (5%)
• Administer utility accounts through third-party vendors, handling new account setups, closures, daily exception management, and escalating issues as needed. (5%)
• Manage invoice retrieval and submission for vendors unable to use our vendor portal. (5%)
• Facilitate vendor onboarding process in partnership with Accounts Payable and provide support with billing vendor disputes. (5%)
• Provide administrative and operational support for organizational initiatives, including mergers, acquisitions, and regional projects. (5%)
• Maintain updated office visual resources, including the coordination of office photos and the management of floorplans. (2.5%)
• Manage Google My Business profiles, including the creation and ongoing office management (2.5%)

What We’re Looking For:

• 1-2 years of experience in operations, office management, or a high-volume administrative role.
• Technical Proficiency: Previous experience with enterprise technology such as Zendesk, Coupa, and Google suite is highly preferred.
• Meticulous Attention to Detail: You are highly organized and capable of managing complex records. .
• Strong Communication: Articulate and polished communication skills, with the ability to collaborate effectively with both internal departments and external vendors.
• Problem-Solving Mindset: A proactive approach to troubleshooting and the ability to formulate solutions quickly in a fast-paced environment.
• Adaptability: The ability to work independently or as part of a team while managing multiple competing priorities.
• Must be willing to travel 15%-25% of the time.

The Demand Generation Coordinator plays a critical operational role in managing the full funnel of inbound demand generation (DG) leads. The ideal candidate is detail-oriented, highly responsive, and comfortable using technology to scale communications and streamline manual tasks. This role serves as the connective tissue between demand generation and sales - owning the day-to-day execution of campaign follow-through and ensuring no high-value lead is left behind.

Please note: this role is 100% in-office based out of Union Square HQ.

Key Responsibilities

• Monitor and follow up on all inbound leads from Demand Gen campaigns (website, eGuides, webinars, paid ads, etc.)
• Manually verify agent GCI and market eligibility using Power BI (AIC)
• Tag and route leads within Salesforce, including Qualified, Nurture, or Disqualified statuses
• Build, QA, and deploy Groove sequences for post-campaign outreach
• Coordinate with Sales team to ensure timely handoff of hot leads
• Assist with AI tool implementation and content support (e.g., draft sales email templates, talk tracks, and conversational prompts for AI bots)
• Maintain funnel hygiene and follow-up visibility in Groove, HubSpot + Salesforce
• Identify gaps in handoff or CRM management and recommend improvements

Required Qualifications

• 2-3 years of professional experience post-graduation in demand generation, marketing operations, or B2B sales support
• Salesforce, HubSpot, or Groove experience strongly preferred
• Excellent communication, organizational, and project management skills
• Highly responsive and comfortable in a fast-paced, cross-functional environment
• Savvy with AI tools (e.g., ChatGPT, Gemini, etc.) and capable of developing content prompts and sales messaging for automation
• Strong analytical instincts; able to monitor patterns in lead flow and performance

Compensation:

The pay range for this position is a base pay of $30–$36 hourly ($62,400–$75,000 annually); however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

The Demand Gen Coordinator plays a critical operational role in managing the full funnel of inbound demand generation (DG) leads. The ideal candidate is detail-oriented, highly responsive, and comfortable using technology to scale communications and streamline manual tasks. 

This role is 100% onsite based out of Boston (Newbury St.)

Key Responsibilities

• Build, QA, and launch campaigns end-to-end across multiple markets and brands
• Turn core assets (eGuides, webinars, insights) into ads, emails, and landing pages
• Support paid media execution and creative testing (copy, formats, audiences)
• Build and optimize landing pages to improve conversion rates
• Manage webinar setup, logistics, and follow-up communications
• Track campaign performance (cost per lead, conversion rates, engagement) and recommend improvements
• Research and test new acquisition channels
• Use AI tools to accelerate content creation, campaign builds, and testing
• Own campaign project management - timelines, deliverables, and cross-team coordination from brief to launch
• Manage content and asset production - ensuring ads, emails, landing pages, and creative are developed, QA’d, and delivered on time

Required Qualifications

• 2 - 4 years of experience in demand generation, marketing operations, or B2B sales support
• Hands-on experience running Meta (Facebook/Instagram) ad campaigns - campaign creation, audience building, bid strategy, creative testing
• Excellent communication, organizational, and project management skills
• Highly responsive and comfortable in a fast-paced, cross-functional environment
• Savvy with AI tools (e.g., ChatGPT, Gemini, etc.) and capable of developing content prompts and sales messaging for automation
• Strong analytical instincts; able to monitor patterns in lead flow and performance

Compensation:

The pay range for this position is a base pay of $30–$36 hourly ($62,400–$75,000 annually); however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Please note: this role is 100% in-office in Houston (The Heights)

As a Customer Success Manager (internally known as an Agent Experience Manager) you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.

At Compass You Will:

• Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings

• Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions

• Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests

• Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass

• Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity

• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent

• Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations

• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

• 2-3 years of experience in customer service, training, office management, hospitality, or operations

• Previous experience in real estate a plus

• Previous experience with live or remote training a plus

• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus

• Passion for supporting and serving agents trying to grow their businesses

• The ability to establish credibility with key agent decision-makers and influencers

• Great listening skills, connects well with others, and is empathetic of the customer’s pain points

• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement

• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly

• Skilled communicator with great interpersonal skills, ability to build and manage relationships

• Meticulous attention to detail, highly organized

• Strong creative writing skills and eye for design

• Ability to work in the office during standard operating hours

• Ability to lift up to 25 lbs

Please note: this role is 100% in-office in Houston (The Heights)

Please note: this role is 100% in-office in Houston (The Heights)

As an Agent Experience Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.

At Compass You Will:

• Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings

• Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions

• Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests

• Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass

• Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity

• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent

• Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations

• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

• 2-3 years of experience in customer service, training, office management, hospitality, or operations

• Previous experience in real estate a plus

• Previous experience with live or remote training a plus

• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus

• Passion for supporting and serving agents trying to grow their businesses

• The ability to establish credibility with key agent decision-makers and influencers

• Great listening skills, connects well with others, and is empathetic of the customer’s pain points

• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement

• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly

• Skilled communicator with great interpersonal skills, ability to build and manage relationships

• Meticulous attention to detail, highly organized

• Strong creative writing skills and eye for design

• Ability to work in the office during standard operating hours

• Ability to lift up to 25 lbs

Please note: this role is 100% in-office in Houston (The Heights)

Please note: this role is 100% in-office in Katy, Texas.

As an Agent Experience Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.

At Compass You Will:

• Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings

• Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions

• Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests

• Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass

• Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity

• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent

• Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations

• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

• 2-3 years of experience in customer service, training, office management, hospitality, or operations

• Previous experience in real estate a plus

• Previous experience with live or remote training a plus

• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus

• Passion for supporting and serving agents trying to grow their businesses

• The ability to establish credibility with key agent decision-makers and influencers

• Great listening skills, connects well with others, and is empathetic of the customer’s pain points

• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement

• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly

• Skilled communicator with great interpersonal skills, ability to build and manage relationships

• Meticulous attention to detail, highly organized

• Strong creative writing skills and eye for design

• Ability to work in the office during standard operating hours

• Ability to lift up to 25 lbs

Please note: this role is 100% in-office in Katy, Texas.

Please note: this role is 100% in-office in Katy, Texas.

As a Customer Success Manager (internally known as an Agent Experience Manager) you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.

At Compass You Will:

• Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings

• Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions

• Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests

• Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass

• Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity

• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent

• Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations

• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

• 2-3 years of experience in customer service, training, office management, hospitality, or operations

• Previous experience in real estate a plus

• Previous experience with live or remote training a plus

• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus

• Passion for supporting and serving agents trying to grow their businesses

• The ability to establish credibility with key agent decision-makers and influencers

• Great listening skills, connects well with others, and is empathetic of the customer’s pain points

• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement

• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly

• Skilled communicator with great interpersonal skills, ability to build and manage relationships

• Meticulous attention to detail, highly organized

• Strong creative writing skills and eye for design

• Ability to work in the office during standard operating hours

• Ability to lift up to 25 lbs

Please note: this role is 100% in-office in Katy, Texas.

At Compass You Will:

• Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings

• Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions

• Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests

• Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass

• Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity

• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent

• Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations

What We're Looking For:

• 2-3 years of experience in customer service, training, office management, hospitality, or operations

• Previous experience in real estate a plus

• Previous experience with live or remote training a plus

• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus

• Passion for supporting and serving agents trying to grow their businesses

• The ability to establish credibility with key agent decision-makers and influencers

• Great listening skills, connects well with others, and is empathetic of the customer’s pain points

• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement

• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly

• Skilled communicator with great interpersonal skills, ability to build and manage relationships

• Meticulous attention to detail, highly organized

• Strong creative writing skills and eye for design

• Ability to work in the office during standard operating hours

• Ability to lift up to 25 lbs

   
  Compensation: The hourly pay range for this position is $32.00-$34.00; however, the base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met. 

   

The Office Manager oversees the daily operations of the office to ensure efficiency, organization, and productivity. This role serves as the primary point of contact for agents, staff, vendors, and visitors while supporting brokerage operations and maintaining a professional work environment.

This role is 100% in-office in the Peachtree City office (233 Commerce Drive).

Key Responsibilities: 

• Listing Management: Enter and maintain property listings and Home Warranty information in required systems.
  
  
• Office Operations: Oversee daily office operations including policies, procedures, IT systems, phone systems, and office supplies.
  
  
• Staff Supervision: Train and manage front desk and support staff (if applicable), ensuring adherence to office procedures and performance expectations.
  
  
• Agent Onboarding & Training: Conduct new agent onboarding meetings and provide ongoing training on company systems, tools, and resources.
  
  
• Brokerage Support: Collaborate with Managing Brokers to support transactions and ensure timely communication.
  
  
• Reporting: Assist with preparation and review of monthly production and volume reports.
  
  
• Meeting Coordination: Prepare sales meeting presentations and coordinate meeting logistics.
  
  
• Records & Documentation: Maintain accurate personnel and clerical records and update the office operations manual as needed.
  
  
• Technology & Productivity: Utilize office software and systems to enhance productivity and workflow.
  
  
• Vendor & Client Relations: Maintain professional relationships with vendors and clients.
  
  
• Inventory Management: Monitor and replenish office supplies, signage, and lockbox inventory.
  
  
• Financial Handling: Manage check deposits and ensure proper documentation.
  
  
• Notary Services: Provide notary services for staff, agents, and clients as needed.
  
  
• Additional Duties: Perform other duties as assigned by management.

What We're Looking For:

• 2-3 years of experience in customer service, training, office management, hospitality, or operations
• Previous experience in real estate a plus
• The ability to establish credibility with key agent decision-makers and influencers
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Meticulous attention to detail, highly organized

***Please note: this role is 100% in-office at 2 Ashford Avenue.

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will curate a 5-star welcome experience for customers and ensure that our Compass office standards are maintained. You will support our customers with our tools and programs, assist with marketing requests, and more. As an AEC you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed. 

At Compass You Will:

• Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing advisors for more complex requests
• Work collaboratively with other team members and departments to address questions and receive feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach. 
• Support with office event organization, setup, and tear down. 
• Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings

What We're Looking For:

• 1-2 years of previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal and written communication skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Compensation:

The expected base pay for this position is $28.00-$30.00 per hour. This range reflects our good-faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. We remain committed to fair pay practices and compliance with all California transparency requirements. 

About the Team

Compass Development Marketing Group (CDMG) provides research, pre-development planning, marketing, sales, and leasing services to developers building new residential projects across New York City. Our team advises on everything from unit mix and pricing strategy to go-to-market execution. We are now building a technology layer to match the sophistication of the advisory work we do, and this role is central to that effort.

Please note that this is a 100% in-office role.

The Role

This is a builder role. You will design and develop the next generation of internal tools, data infrastructure, and AI-powered workflows that power CDMG’s advisory platform. You will work directly with our research analysts, project managers, and sales leadership to identify where technology can create leverage across the business and then build the systems to deliver it.

The scope is broad and the environment is entrepreneurial. You will own the full cycle from identifying a workflow problem to architecting a solution to deploying it. You will not be managing a large team or sitting in planning meetings all day. You will be writing code, designing data models, and shipping tools that people use.

A central focus of this role is scalability. CDMG produces high-value analytical work for its developer clients, including building-level performance dashboards, public records analysis, competitive market reports, and offering plan breakdowns. You will build the data pipelines, templates, and tooling that allow these deliverables to be produced faster and deployed across any building in the portfolio, giving the team leverage to take on more projects at a higher standard.

You will also serve as the technical partner to our research function, working closely with analysts to expand how research is produced, structured, and delivered. This is not a research management role. It is an infrastructure role that multiplies what the research team can do.

What You Will Build

• Scalable reporting systems that can be deployed across any building in the portfolio, including performance dashboards, competitive positioning reports, and developer presentations, all powered by structured data and reusable templates.
• Automated data extraction and structuring pipelines for public records, offering plans, and comparable sales data.
• Internal tools for core New Development workflows: buyer and client registration systems, inventory and stacking plan management, and dynamic pricing dashboards.
• AI-powered workflows that accelerate research, reporting, and marketing output, using tools such as Claude, Gemini, and node-based generation platforms like ComfyUI.
• Integrations with Compass’ broader data infrastructure and product teams, identifying opportunities to leverage existing internal systems and datasets.

Who You Are

You are a technical generalist who builds things end to end. You are comfortable moving between data engineering, application development, and AI implementation depending on what the problem requires. You care about doing things right but you care more about doing things that work. You know when to build for scale and when to ship something scrappy that solves the problem today.

• 5+ years of experience in data engineering, software development, analytics engineering, or a related technical field, with a demonstrated track record of building and shipping tools or systems.
• Proficiency in Python and comfort working across the stack, from data pipelines and database design to lightweight front-end interfaces.
• Experience designing data workflows that automate collection, transformation, and analysis from multiple structured and unstructured sources, including public records portals, and document parsing.
• Hands-on experience with generative AI tools and a point of view on how they should be integrated into business workflows.
• The ability to operate independently and make sound architectural decisions, balancing speed of delivery with long-term system design.
• Strong communication skills and the ability to translate technical capabilities into business terms for non-technical stakeholders.
• Experience with image or video generation pipelines, including platforms such as ComfyUI, and tools like Nanobanana Pro, and Kling.

Valuable, But Not Required

• Familiarity with NYC real estate data, public records systems, or property-level datasets.
• Experience building reporting templates or dashboard frameworks that non-technical users can operate independently.
• Experience managing or mentoring junior technical team members.

Why This Role

This is an opportunity to shape how one of the most active new development advisory teams in New York City operates at scale. You will have direct access to senior leadership, a clear mandate to ship, and the freedom to make real architectural decisions.

Compensation: The base pay range for this position is $178,700-$200,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

At Compass International Holdings (CIH), we connect buyers and sellers with the right agents at the right time. The Lead Nurturing & Engagement team is responsible for keeping leads warm and actionable before they are assigned to an agent — ensuring no qualified lead goes cold due to slow response, lack of follow-up, or poor timing. We own the full pre-CRM nurturing funnel: from the moment a lead enters the system to the moment it is ready to be handed off to an agent.

As a Senior Software Engineer on this team, you will design and build the systems that power automated re-engagement flows, unclaimed lead management, human-assisted concierge experiences via AWS Connect, and lead readiness scoring. Your work directly impacts how many leads convert to closed transactions — making this one of the highest-leverage engineering roles on the Leads platform.

At Compass, You Will: 

• Design and build the pre-CRM nurturing pipeline — automated flows that move leads from cold → warm → hot before agent assignment
• Own and operate the AWS Connect integration — the human-assisted concierge experience that handles complex or high-value leads requiring live engagement
• Build and maintain unclaimed lead management — automated escalation, retry, and re-engagement for leads that have not yet been matched to an agent
• Develop lead readiness scoring — the signals and models that determine when a lead is "hot enough" for agent assignment
• Architect automated nurture sequences across SMS, email, and voice channels, coordinating with our communications platform
• Collaborate with data and ML teams to incorporate behavioral signals and conversion predictions into nurturing decisions
• Operate in a scalable engineering culture that leverages modern principles of decoupled systems and automated CI/CD/testing/monitoring

What We Look For: 

• BS in Computer Science, Software Engineering, or equivalent practical experience
• 7+ years of experience developing comprehensive, well-tested, and high-performance software applications with languages such as NodeJS, Python
• Experience with gRPC, Thrift, and other server-to-server communication protocols
• Experience with Kafka and event-driven systems — particularly for building stateful automation pipelines and re-engagement flows
• 3+ years using AWS / cloud technologies
• High proficiency designing and implementing microservices that are well tested, fault tolerant, and scalable
• Understanding and adherence to industry-standard best practices in software development and architecture
• Believes in good software development requiring thorough testing, robust resiliency features, effective monitoring capabilities, comprehensive documentation, and close collaboration
• Experience with Scrum/Agile development methodologies
• Strong critical thinking skills, great communication skills, and passion for operational excellence

Preferred Qualifications

• AWS Connect or similar experience: Prior experience building on or integrating with AWS Connect, Twilio Flex, Genesys, or similar Contact Center as a Service platforms — including call flows, agent routing, and real-time event handling
• Lead lifecycle and CRM systems: Familiarity with CRM platforms (Salesforce, HubSpot, or similar) and how leads flow through lifecycle stages from first contact to close; ability to design clean ownership boundaries between nurturing and CRM systems
• Engagement automation pipelines: Experience building automated outreach pipelines — nurture sequences, drip campaigns, or re-engagement flows — triggered by behavioral signals across SMS, email, and voice channels
• Lead scoring or ML-based ranking: Experience working with or building scoring models that rank or classify leads by intent, readiness, or conversion probability
• Communication platform integration: Hands-on experience with Twilio, Sinch, Amazon Pinpoint, or similar platforms for programmatic SMS, MMS, email, and voice delivery at scale
• Real estate or proptech domain knowledge: Familiarity with real estate transaction flows, agent-consumer interactions, or lead-to-close lifecycle
• AI agent development: Familiarity with agentic AI frameworks (LangChain, LlamaIndex, AutoGen, or similar) for building autonomous or semi-autonomous workflows — such as AI-assisted concierge routing or automated follow-up decision-making
• AI and LLM integration: Experience integrating large language models (LLMs) or AI APIs (OpenAI, Anthropic, AWS Bedrock) into production systems — particularly for personalizing outreach content, generating dynamic nurture sequences, or powering conversational engagement flows
• Experience with Python or NodeJS development

Compensation: The base pay range for this position is $176,000-$196,100; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

At Compass International Holdings (CIH), we connect buyers and sellers with the right agents at the right time. The Lead Nurturing & Engagement team is responsible for keeping leads warm and actionable before they are assigned to an agent — ensuring no qualified lead goes cold due to slow response, lack of follow-up, or poor timing. We own the full pre-CRM nurturing funnel: from the moment a lead enters the system to the moment it is ready to be handed off to an agent.

As a Senior Software Engineer on this team, you will design and build the systems that power automated re-engagement flows, unclaimed lead management, human-assisted concierge experiences via AWS Connect, and lead readiness scoring. Your work directly impacts how many leads convert to closed transactions — making this one of the highest-leverage engineering roles on the Leads platform.

At Compass, You Will: 

• Design and build the pre-CRM nurturing pipeline — automated flows that move leads from cold → warm → hot before agent assignment
• Own and operate the AWS Connect integration — the human-assisted concierge experience that handles complex or high-value leads requiring live engagement
• Build and maintain unclaimed lead management — automated escalation, retry, and re-engagement for leads that have not yet been matched to an agent
• Develop lead readiness scoring — the signals and models that determine when a lead is "hot enough" for agent assignment
• Architect automated nurture sequences across SMS, email, and voice channels, coordinating with our communications platform
• Collaborate with data and ML teams to incorporate behavioral signals and conversion predictions into nurturing decisions
• Operate in a scalable engineering culture that leverages modern principles of decoupled systems and automated CI/CD/testing/monitoring

What We Look For: 

• BS in Computer Science, Software Engineering, or equivalent practical experience
• 7+ years of experience developing comprehensive, well-tested, and high-performance software applications with languages Python or NodeJS 
• Experience with gRPC, Thrift, and other server-to-server communication protocols
• Experience with Kafka and event-driven systems — particularly for building stateful automation pipelines and re-engagement flows
• 3+ years using AWS / cloud technologies
• High proficiency designing and implementing microservices that are well tested, fault tolerant, and scalable
• Understanding and adherence to industry-standard best practices in software development and architecture
• Believes in good software development requiring thorough testing, robust resiliency features, effective monitoring capabilities, comprehensive documentation, and close collaboration
• Experience with Scrum/Agile development methodologies
• Strong critical thinking skills, great communication skills, and passion for operational excellence

Preferred Qualifications

• AWS Connect or similar experience: Prior experience building on or integrating with AWS Connect, Twilio Flex, Genesys, or similar Contact Center as a Service platforms — including call flows, agent routing, and real-time event handling
• Lead lifecycle and CRM systems: Familiarity with CRM platforms (Salesforce, HubSpot, or similar) and how leads flow through lifecycle stages from first contact to close; ability to design clean ownership boundaries between nurturing and CRM systems
• Engagement automation pipelines: Experience building automated outreach pipelines — nurture sequences, drip campaigns, or re-engagement flows — triggered by behavioral signals across SMS, email, and voice channels
• Lead scoring or ML-based ranking: Experience working with or building scoring models that rank or classify leads by intent, readiness, or conversion probability
• Communication platform integration: Hands-on experience with Twilio, Sinch, Amazon Pinpoint, or similar platforms for programmatic SMS, MMS, email, and voice delivery at scale
• Real estate or proptech domain knowledge: Familiarity with real estate transaction flows, agent-consumer interactions, or lead-to-close lifecycle
• AI agent development: Familiarity with agentic AI frameworks (LangChain, LlamaIndex, AutoGen, or similar) for building autonomous or semi-autonomous workflows — such as AI-assisted concierge routing or automated follow-up decision-making
• AI and LLM integration: Experience integrating large language models (LLMs) or AI APIs (OpenAI, Anthropic, AWS Bedrock) into production systems — particularly for personalizing outreach content, generating dynamic nurture sequences, or powering conversational engagement flows
• Experience with Python or NodeJS development

Compensation: The base pay range for this position is $176,000-$196,100; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

At Compass International Holdings (CIH), we connect buyers and sellers with the right agents at the right time. The Lead Nurturing & Engagement team is responsible for keeping leads warm and actionable before they are assigned to an agent — ensuring no qualified lead goes cold due to slow response, lack of follow-up, or poor timing. We own the full pre-CRM nurturing funnel: from the moment a lead enters the system to the moment it is ready to be handed off to an agent.

As a Senior Software Engineer on this team, you will design and build the systems that power automated re-engagement flows, unclaimed lead management, human-assisted concierge experiences via AWS Connect, and lead readiness scoring. Your work directly impacts how many leads convert to closed transactions — making this one of the highest-leverage engineering roles on the Leads platform.

At Compass, You Will: 

• Design and build the pre-CRM nurturing pipeline — automated flows that move leads from cold → warm → hot before agent assignment
• Own and operate the AWS Connect integration — the human-assisted concierge experience that handles complex or high-value leads requiring live engagement
• Build and maintain unclaimed lead management — automated escalation, retry, and re-engagement for leads that have not yet been matched to an agent
• Develop lead readiness scoring — the signals and models that determine when a lead is "hot enough" for agent assignment
• Architect automated nurture sequences across SMS, email, and voice channels, coordinating with our communications platform
• Collaborate with data and ML teams to incorporate behavioral signals and conversion predictions into nurturing decisions
• Operate in a scalable engineering culture that leverages modern principles of decoupled systems and automated CI/CD/testing/monitoring

What We Look For: 

• BS in Computer Science, Software Engineering, or equivalent practical experience
• 7+ years of experience developing comprehensive, well-tested, and high-performance software applications with languages such as Go, Java
• Experience with Python or NodeJS development
• Experience with gRPC, Thrift, and other server-to-server communication protocols
• Experience with Kafka and event-driven systems — particularly for building stateful automation pipelines and re-engagement flows
• 3+ years using AWS / cloud technologies
• High proficiency designing and implementing microservices that are well tested, fault tolerant, and scalable
• Understanding and adherence to industry-standard best practices in software development and architecture
• Believes in good software development requiring thorough testing, robust resiliency features, effective monitoring capabilities, comprehensive documentation, and close collaboration
• Experience with Scrum/Agile development methodologies
• Strong critical thinking skills, great communication skills, and passion for operational excellence

Preferred Qualifications

• AWS Connect or similar experience: Prior experience building on or integrating with AWS Connect, Twilio Flex, Genesys, or similar Contact Center as a Service platforms — including call flows, agent routing, and real-time event handling
• Lead lifecycle and CRM systems: Familiarity with CRM platforms (Salesforce, HubSpot, or similar) and how leads flow through lifecycle stages from first contact to close; ability to design clean ownership boundaries between nurturing and CRM systems
• Engagement automation pipelines: Experience building automated outreach pipelines — nurture sequences, drip campaigns, or re-engagement flows — triggered by behavioral signals across SMS, email, and voice channels
• Lead scoring or ML-based ranking: Experience working with or building scoring models that rank or classify leads by intent, readiness, or conversion probability
• Communication platform integration: Hands-on experience with Twilio, Sinch, Amazon Pinpoint, or similar platforms for programmatic SMS, MMS, email, and voice delivery at scale
• Real estate or proptech domain knowledge: Familiarity with real estate transaction flows, agent-consumer interactions, or lead-to-close lifecycle
• AI agent development: Familiarity with agentic AI frameworks (LangChain, LlamaIndex, AutoGen, or similar) for building autonomous or semi-autonomous workflows — such as AI-assisted concierge routing or automated follow-up decision-making
• AI and LLM integration: Experience integrating large language models (LLMs) or AI APIs (OpenAI, Anthropic, AWS Bedrock) into production systems — particularly for personalizing outreach content, generating dynamic nurture sequences, or powering conversational engagement flows
• Experience with Python or NodeJS development

Compensation: The base pay range for this position is $176,000-$196,100; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

• This is a fully onsite role and will report Boston Office (Newbury St.)
• • With that being said, you will spend a significant portion of your time meeting clients and prospects in the field.
  • While your administrative and team collaboration tasks will take place at our office, your primary focus will be building relationships and driving revenue through in-person interactions.
• Our Strategic Growth team is the face of the company and the engine of our market expansion. As a Strategic Growth Manager, you are directly responsible for driving net-new revenue.
• In its simplest form, the SGM’s role is to bring top producing agents to Compass by effectively selling the Compass value proposition (technology, marketing, culture and growth). Successful SGMs influence top agents to leave their current brokerage and join Compass. Since every agent is an independent contractor they can take their business wherever they receive the best value and support.
• The refreshing part of this sale is that you are working directly with decision-makers, thus eliminating many of the hassles of selling to large corporations.

METRICS

• This is a quota carrying role. Your quota per quarter is metric’d by the amount of Gross Commission Income (GCI) you successfully bring to Compass. GCI is a way to quantify an agent and equates to the amount of commission an agent’s produced in the prior 12 month period. Our deal size is anywhere from $200k - $3M+, with an average time to close at about 30 days.
• You can meet quota each quarter by bringing on a number of individual agents or large agent teams. Your quota is based on the prior 12 months performance of that agent or team. It is not contingent upon their future production once at Compass.
• You are tasked with helping agents understand why their business, and their clients, will benefit by moving to Compass.

NUANCES

• This is a more humanized sale than your average sales process as you are dealing directly with decision makers. You can think of every agent as the CEO of their own business - with that comes a heightened degree of empathy needed to be successful in the sale, but also the ability for quick decisions.
• Think about a top producing agent who’s been with a brokerage for 15+ years. Their personal and professional identity is often wrapped up in that brokerage’s brand. Successfully decoupling an agent from their prior brokerage takes outstanding patience, listening, agility and ultimate focus to get the deal done.
• The equally demanding need for high IQ and EQ in this role has resulted in an incredibly high performing and driven team of diverse backgrounds such as investment banking, management consulting, law and enterprise sales.
• By virtue of the space we are operating in, the talent on the team and the incredible momentum in our business, we are seeing our SGM’s conservatively generate 15x more revenue per head than the top tech firms in the world.

QUALIFICATIONS

• B.A. or B.S. with 5+ years of relevant experience
• Strong interpersonal skills, glass-half-full mentality
• Self-starter attitude and ability to exercise judgment and solve difficult problems without direct supervision
• Excellent communication skills; ability to effectively lead client meetings and presentations
• Highly organized; ability to multi-task and handle multiple deadlines simultaneously
• Track record of excellence across strategic, operational, and detail-demanding functional responsibilities

The base pay range for this position is $100,000-$110,000 annually, with a potential bonus target of $30,000-$60,000 and the potential for upside based on performance; however, pay offered may vary depending on job-related knowledge, skills, and experience. Restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

• This is a fully onsite role and will report Boston Office (Newbury St.)
• • With that being said, you will spend a significant portion of your time meeting clients and prospects in the field.
  • While your administrative and team collaboration tasks will take place at our office, your primary focus will be building relationships and driving revenue through in-person interactions.
• Our Strategic Growth team is the face of the company and the engine of our market expansion. As a Strategic Growth Manager, you are directly responsible for driving net-new revenue.
• In its simplest form, the SGM’s role is to bring top producing agents to Compass by effectively selling the Compass value proposition (technology, marketing, culture and growth). Successful SGMs influence top agents to leave their current brokerage and join Compass. Since every agent is an independent contractor they can take their business wherever they receive the best value and support.
• The refreshing part of this sale is that you are working directly with decision-makers, thus eliminating many of the hassles of selling to large corporations.

METRICS

• This is a quota carrying role. Your quota per quarter is metric’d by the amount of Gross Commission Income (GCI) you successfully bring to Compass. GCI is a way to quantify an agent and equates to the amount of commission an agent’s produced in the prior 12 month period. Our deal size is anywhere from $200k - $3M+, with an average time to close at about 30 days.
• You can meet quota each quarter by bringing on a number of individual agents or large agent teams. Your quota is based on the prior 12 months performance of that agent or team. It is not contingent upon their future production once at Compass.
• You are tasked with helping agents understand why their business, and their clients, will benefit by moving to Compass.

NUANCES

• This is a more humanized sale than your average sales process as you are dealing directly with decision makers. You can think of every agent as the CEO of their own business - with that comes a heightened degree of empathy needed to be successful in the sale, but also the ability for quick decisions.
• Think about a top producing agent who’s been with a brokerage for 15+ years. Their personal and professional identity is often wrapped up in that brokerage’s brand. Successfully decoupling an agent from their prior brokerage takes outstanding patience, listening, agility and ultimate focus to get the deal done.
• The equally demanding need for high IQ and EQ in this role has resulted in an incredibly high performing and driven team of diverse backgrounds such as investment banking, management consulting, law and enterprise sales.
• By virtue of the space we are operating in, the talent on the team and the incredible momentum in our business, we are seeing our SGM’s conservatively generate 15x more revenue per head than the top tech firms in the world.

QUALIFICATIONS

• B.A. or B.S. with 5+ years of relevant experience
• Strong interpersonal skills, glass-half-full mentality
• Self-starter attitude and ability to exercise judgment and solve difficult problems without direct supervision
• Excellent communication skills; ability to effectively lead client meetings and presentations
• Highly organized; ability to multi-task and handle multiple deadlines simultaneously
• Track record of excellence across strategic, operational, and detail-demanding functional responsibilities

The base pay range for this position is $100,000-$110,000 annually, with a potential bonus target of $30,000-$60,000 and the potential for upside based on performance; however, pay offered may vary depending on job-related knowledge, skills, and experience. Restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

• This is a fully onsite role and will report into one of our 18 offices located in Chicagoland
• With that being said, you will spend a significant portion of your time meeting clients and prospects in the field.
• While your administrative and team collaboration tasks will take place at our office, your primary focus will be building relationships and driving revenue through in-person interactions.
• Our Strategic Growth team is the face of the company and the engine of our market expansion. As a Strategic Growth Manager, you are directly responsible for driving net-new revenue.
• In its simplest form, the SGM’s role is to bring top producing agents to Compass by effectively selling the Compass value proposition (technology, marketing, culture and growth). Successful SGMs influence top agents to leave their current brokerage and join Compass. Since every agent is an independent contractor they can take their business wherever they receive the best value and support.
• The refreshing part of this sale is that you are working directly with decision-makers, thus eliminating many of the hassles of selling to large corporations.

METRICS

• This is a quota carrying role. Your quota per quarter is metric’d by the amount of Gross Commission Income (GCI) you successfully bring to Compass. GCI is a way to quantify an agent and equates to the amount of commission an agent’s produced in the prior 12 month period. Our deal size is anywhere from $200k - $3M+, with an average time to close at about 30 days.
• You can meet quota each quarter by bringing on a number of individual agents or large agent teams. Your quota is based on the prior 12 months performance of that agent or team. It is not contingent upon their future production once at Compass.
• You are tasked with helping agents understand why their business, and their clients, will benefit by moving to Compass.

NUANCES

• This is a more humanized sale than your average sales process as you are dealing directly with decision makers. You can think of every agent as the CEO of their own business - with that comes a heightened degree of empathy needed to be successful in the sale, but also the ability for quick decisions.
• Think about a top producing agent who’s been with a brokerage for 15+ years. Their personal and professional identity is often wrapped up in that brokerage’s brand. Successfully decoupling an agent from their prior brokerage takes outstanding patience, listening, agility and ultimate focus to get the deal done.
• The equally demanding need for high IQ and EQ in this role has resulted in an incredibly high performing and driven team of diverse backgrounds such as investment banking, management consulting, law and enterprise sales.
• By virtue of the space we are operating in, the talent on the team and the incredible momentum in our business, we are seeing our SGM’s conservatively generate 15x more revenue per head than the top tech firms in the world.

QUALIFICATIONS

• B.A. or B.S. with 5+ years of relevant experience
• Strong interpersonal skills, glass-half-full mentality
• Self-starter attitude and ability to exercise judgment and solve difficult problems without direct supervision
• Excellent communication skills; ability to effectively lead client meetings and presentations
• Highly organized; ability to multi-task and handle multiple deadlines simultaneously
• Track record of excellence across strategic, operational, and detail-demanding functional responsibilities

The base pay range for this position is $100,000-$110,000 annually, with a potential bonus target of $30,000-$60,000 and the potential for upside based on performance; however, pay offered may vary depending on job-related knowledge, skills, and experience. Restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

The Strategic Operations Lead (internally known as the Project Manager, Sales Operations) role serves as a direct extension of the Regional Vice President, acting as a force multiplier to drive execution, alignment, and accountability across the region. You will translate strategy into action and ensure initiatives are implemented effectively in the field. You will partner closely with Sales Managers, Agent Experience (AE), and Marketing Advisors (MA) to ensure regional priorities are executed with consistency and measurable impact. 

Key Responsibilities: 

• Act as the RVP’s right hand in executing regional priorities 
• Translate meetings and strategy into clear action plans with ownership and timelines 
• Track progress and ensure accountability across field teams 
• Identify execution gaps and proactively solve them 
• Lead cross-functional initiatives that drive agent growth and platform adoption 
• Improve operational efficiency and scalability across the region 
• Support the RVP and Director of Operations in regional management and continuous improvement 
• Ensure clear communication and alignment between leadership and field teams 
• Coordinate and implement trainings and field support initiatives 
• Manage priorities and optimize the RVP’s focus on highest-impact work
• Driving cost savings and operational efficiencies across the business  

What We're Looking For:

• 5–10 years in real estate operations, sales leadership, or similar roles 
• Proven ability to execute through others and drive outcomes 
• Real Estate experience preferred but not required 
• High ownership mentality and proactive problem-solving 
• Strong field credibility with sales teams 
• Execution-focused with a bias toward action 
• Structured thinker who can turn ideas into plans 
• Comfortable pushing back and refining strategy 
• Initiatives are executed on time with measurable results 
• Strong alignment and accountability across teams 
• Increased agent productivity and engagement 
• Gaps are identified early and solved quickly  

This position is 100% in office.

Compensation:  

The salary pay range for this position is a base pay of $115,000 – $130,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met. 

The Regional Operations Lead (internally known as the Project Manager, Sales Operations) role serves as a direct extension of the Regional Vice President, acting as a force multiplier to drive execution, alignment, and accountability across the region. You will translate strategy into action and ensure initiatives are implemented effectively in the field. You will partner closely with Sales Managers, Agent Experience (AE), and Marketing Advisors (MA) to ensure regional priorities are executed with consistency and measurable impact. 

Key Responsibilities: 

• Act as the RVP’s right hand in executing regional priorities 
• Translate meetings and strategy into clear action plans with ownership and timelines 
• Track progress and ensure accountability across field teams 
• Identify execution gaps and proactively solve them 
• Lead cross-functional initiatives that drive agent growth and platform adoption 
• Improve operational efficiency and scalability across the region 
• Support the RVP and Director of Operations in regional management and continuous improvement 
• Ensure clear communication and alignment between leadership and field teams 
• Coordinate and implement trainings and field support initiatives 
• Manage priorities and optimize the RVP’s focus on highest-impact work
• Driving cost savings and operational efficiencies across the business  

What We're Looking For:

• 5–10 years in real estate operations, sales leadership, or similar roles 
• Proven ability to execute through others and drive outcomes 
• Real Estate experience preferred but not required 
• High ownership mentality and proactive problem-solving 
• Strong field credibility with sales teams 
• Execution-focused with a bias toward action 
• Structured thinker who can turn ideas into plans 
• Comfortable pushing back and refining strategy 
• Initiatives are executed on time with measurable results 
• Strong alignment and accountability across teams 
• Increased agent productivity and engagement 
• Gaps are identified early and solved quickly  

This position is 100% in office.

Compensation:  

The salary pay range for this position is a base pay of $115,000 – $130,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met. 

This role serves as a direct extension of the Regional Vice President, acting as a force multiplier to drive execution, alignment, and accountability across the region. You will translate strategy into action and ensure initiatives are implemented effectively in the field. You will partner closely with Sales Managers, Agent Experience (AE), and Marketing Advisors (MA) to ensure regional priorities are executed with consistency and measurable impact. 

Key Responsibilities: 

• Act as the RVP’s right hand in executing regional priorities 
• Translate meetings and strategy into clear action plans with ownership and timelines 
• Track progress and ensure accountability across field teams 
• Identify execution gaps and proactively solve them 
• Lead cross-functional initiatives that drive agent growth and platform adoption 
• Improve operational efficiency and scalability across the region 
• Support the RVP and Director of Operations in regional management and continuous improvement 
• Ensure clear communication and alignment between leadership and field teams 
• Coordinate and implement trainings and field support initiatives 
• Manage priorities and optimize the RVP’s focus on highest-impact work
• Driving cost savings and operational efficiencies across the business  

What We're Looking For:

• 5–10 years in real estate operations, sales leadership, or similar roles 
• Proven ability to execute through others and drive outcomes 
• Real Estate experience preferred but not required 
• High ownership mentality and proactive problem-solving 
• Strong field credibility with sales teams 
• Execution-focused with a bias toward action 
• Structured thinker who can turn ideas into plans 
• Comfortable pushing back and refining strategy 
• Initiatives are executed on time with measurable results 
• Strong alignment and accountability across teams 
• Increased agent productivity and engagement 
• Gaps are identified early and solved quickly  

This position is 100% in office.

Compensation:  

The salary pay range for this position is a base pay of $115,000 – $130,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met. 

We are seeking a Senior Product Manager to fully own the Commission Plans & Contracts Platform, the systems and services that power contract and commission workflows and enable partner product teams, brokerage, and operations to execute reliably across markets. This role is ideal for a PM ready to own a product end-to-end with minimal guidance, set a 12-month roadmap, drive squad-level goals, and shape a 12–18 month vision in partnership with their manager. You will navigate technical and business complexity, make sound calls on architectural and business trade-offs (including the occasional one-way door), and align stakeholders across Product & Engineering, brokerage, and operations.

A successful candidate is an autonomous operator with strong product judgment who can take ambiguous problem spaces and turn them into clear, well-scoped, sequenced plans. You'll support both staff-facing and agent-facing workflows, with decisions on this platform having far-reaching impact across our broader systems and the experience of the agents and clients who depend on them. You bring structure to complexity, consistently making sound decisions on well-defined problems while driving clarity and alignment in more ambiguous or high-stakes situations. You collaborate across engineering, accounting, brokerage, and operations to turn cross-functional problems into durable solutions. Your work enables teams to operate efficiently and with confidence, with a strong emphasis on accuracy and trust in the data and logic powering critical workflows.

Responsibilities:

• Fully own the Commission Plans & Contracts Platform with minimal guidance, setting direction across discovery, definition, delivery, and iteration.
• Define and own a 12-month roadmap for your squad, translating organizational goals into squad-level goals and gaining alignment with your manager.
• Partner with your manager to define a 12–18 month product vision and own the near-term strategy that gets the squad there.
• Drive squad-level goals end-to-end, making good scope/time/quality trade-off recommendations and gaining alignment when deadlines need to shift.
• Author PRDs for 6–12 month efforts on a single team, covering business rules, edge cases, success metrics, rollout plans, and clear sequencing.
• Autonomously gather and synthesize inputs across LFR, user interviews, surveys, product support meetings, ad-hoc escalations, the feedback forum, key staff stakeholders, and quantitative analysis to inform product decisions.
• Coordinate across other P&E groups as well as brokerage and operations stakeholders to align on dependencies, sequencing, and launch readiness.
• Contribute meaningfully to UX thinking, offering input and feedback that shapes the design direction alongside your design partners.
• Solve medium-complexity problems to unblock the team and accelerate customer impact.
• Communicate proactively with all P&E stakeholders — and, with your manager's support, with business stakeholders — on status, risks, decisions, and trade-offs.
• Improve how your squad operates by identifying and driving process improvements that make the team more efficient.

Qualifications:

• 5+ years of product management experience (or equivalent) building and launching software products, including time spent fully owning a product area.
• Track record of autonomously executing in areas with some ambiguity, medium technical and business complexity, and medium platform risk (including a few one-way doors).
• Experience setting 12-month roadmaps, owning near-term strategy, and contributing to longer-term product vision.
• Strong PRD craft, with clear business rules, edge cases, metrics, and rollout plans.
• Demonstrated ability to drive squad-level goals and make good scope/time/quality trade-offs under real-world delivery pressure.
• Comfort synthesizing qualitative and quantitative inputs autonomously to inform decisions.
• Experience aligning stakeholders across Product & Engineering and adjacent business functions (e.g., operations, brokerage, GTM).
• Consistently sound product judgment on tactical decisions and the maturity to know when to bring controversial or ambiguous calls to your manager.
• Strong written and verbal communication; reliable, proactive, and high follow-through.

Compensation: The salary pay range for this position is $137,400 - $152,700; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

We are seeking a Senior Product Manager to fully own the Commission Plans & Contracts Platform, the systems and services that power contract and commission workflows and enable partner product teams, brokerage, and operations to execute reliably across markets. This role is ideal for a PM ready to own a product end-to-end with minimal guidance, set a 12-month roadmap, drive squad-level goals, and shape a 12–18 month vision in partnership with their manager. You will navigate technical and business complexity, make sound calls on architectural and business trade-offs (including the occasional one-way door), and align stakeholders across Product & Engineering, brokerage, and operations.

A successful candidate is an autonomous operator with strong product judgment who can take ambiguous problem spaces and turn them into clear, well-scoped, sequenced plans. You'll support both staff-facing and agent-facing workflows, with decisions on this platform having far-reaching impact across our broader systems and the experience of the agents and clients who depend on them. You bring structure to complexity, consistently making sound decisions on well-defined problems while driving clarity and alignment in more ambiguous or high-stakes situations. You collaborate across engineering, accounting, brokerage, and operations to turn cross-functional problems into durable solutions. Your work enables teams to operate efficiently and with confidence, with a strong emphasis on accuracy and trust in the data and logic powering critical workflows.

Responsibilities:

• Fully own the Commission Plans & Contracts Platform with minimal guidance, setting direction across discovery, definition, delivery, and iteration.
• Define and own a 12-month roadmap for your squad, translating organizational goals into squad-level goals and gaining alignment with your manager.
• Partner with your manager to define a 12–18 month product vision and own the near-term strategy that gets the squad there.
• Drive squad-level goals end-to-end, making good scope/time/quality trade-off recommendations and gaining alignment when deadlines need to shift.
• Author PRDs for 6–12 month efforts on a single team, covering business rules, edge cases, success metrics, rollout plans, and clear sequencing.
• Autonomously gather and synthesize inputs across LFR, user interviews, surveys, product support meetings, ad-hoc escalations, the feedback forum, key staff stakeholders, and quantitative analysis to inform product decisions.
• Coordinate across other P&E groups as well as brokerage and operations stakeholders to align on dependencies, sequencing, and launch readiness.
• Contribute meaningfully to UX thinking, offering input and feedback that shapes the design direction alongside your design partners.
• Solve medium-complexity problems to unblock the team and accelerate customer impact.
• Communicate proactively with all P&E stakeholders — and, with your manager's support, with business stakeholders — on status, risks, decisions, and trade-offs.
• Improve how your squad operates by identifying and driving process improvements that make the team more efficient.

Qualifications:

• 5+ years of product management experience (or equivalent) building and launching software products, including time spent fully owning a product area.
• Track record of autonomously executing in areas with some ambiguity, medium technical and business complexity, and medium platform risk (including a few one-way doors).
• Experience setting 12-month roadmaps, owning near-term strategy, and contributing to longer-term product vision.
• Strong PRD craft, with clear business rules, edge cases, metrics, and rollout plans.
• Demonstrated ability to drive squad-level goals and make good scope/time/quality trade-offs under real-world delivery pressure.
• Comfort synthesizing qualitative and quantitative inputs autonomously to inform decisions.
• Experience aligning stakeholders across Product & Engineering and adjacent business functions (e.g., operations, brokerage, GTM).
• Consistently sound product judgment on tactical decisions and the maturity to know when to bring controversial or ambiguous calls to your manager.
• Strong written and verbal communication; reliable, proactive, and high follow-through.

Compensation: The salary pay range for this position is $137,400 - $152,700; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

We are seeking a Senior Product Manager to fully own the Commission Plans & Contracts Platform, the systems and services that power contract and commission workflows and enable partner product teams, brokerage, and operations to execute reliably across markets. This role is ideal for a PM ready to own a product end-to-end with minimal guidance, set a 12-month roadmap, drive squad-level goals, and shape a 12–18 month vision in partnership with their manager. You will navigate technical and business complexity, make sound calls on architectural and business trade-offs (including the occasional one-way door), and align stakeholders across Product & Engineering, brokerage, and operations.

A successful candidate is an autonomous operator with strong product judgment who can take ambiguous problem spaces and turn them into clear, well-scoped, sequenced plans. You'll support both staff-facing and agent-facing workflows, with decisions on this platform having far-reaching impact across our broader systems and the experience of the agents and clients who depend on them. You bring structure to complexity, consistently making sound decisions on well-defined problems while driving clarity and alignment in more ambiguous or high-stakes situations. You collaborate across engineering, accounting, brokerage, and operations to turn cross-functional problems into durable solutions. Your work enables teams to operate efficiently and with confidence, with a strong emphasis on accuracy and trust in the data and logic powering critical workflows.

Responsibilities:

• Fully own the Commission Plans & Contracts Platform with minimal guidance, setting direction across discovery, definition, delivery, and iteration.
• Define and own a 12-month roadmap for your squad, translating organizational goals into squad-level goals and gaining alignment with your manager.
• Partner with your manager to define a 12–18 month product vision and own the near-term strategy that gets the squad there.
• Drive squad-level goals end-to-end, making good scope/time/quality trade-off recommendations and gaining alignment when deadlines need to shift.
• Author PRDs for 6–12 month efforts on a single team, covering business rules, edge cases, success metrics, rollout plans, and clear sequencing.
• Autonomously gather and synthesize inputs across LFR, user interviews, surveys, product support meetings, ad-hoc escalations, the feedback forum, key staff stakeholders, and quantitative analysis to inform product decisions.
• Coordinate across other P&E groups as well as brokerage and operations stakeholders to align on dependencies, sequencing, and launch readiness.
• Contribute meaningfully to UX thinking, offering input and feedback that shapes the design direction alongside your design partners.
• Solve medium-complexity problems to unblock the team and accelerate customer impact.
• Communicate proactively with all P&E stakeholders — and, with your manager's support, with business stakeholders — on status, risks, decisions, and trade-offs.
• Improve how your squad operates by identifying and driving process improvements that make the team more efficient.

Qualifications:

• 5+ years of product management experience (or equivalent) building and launching software products, including time spent fully owning a product area.
• Track record of autonomously executing in areas with some ambiguity, medium technical and business complexity, and medium platform risk (including a few one-way doors).
• Experience setting 12-month roadmaps, owning near-term strategy, and contributing to longer-term product vision.
• Strong PRD craft, with clear business rules, edge cases, metrics, and rollout plans.
• Demonstrated ability to drive squad-level goals and make good scope/time/quality trade-offs under real-world delivery pressure.
• Comfort synthesizing qualitative and quantitative inputs autonomously to inform decisions.
• Experience aligning stakeholders across Product & Engineering and adjacent business functions (e.g., operations, brokerage, GTM).
• Consistently sound product judgment on tactical decisions and the maturity to know when to bring controversial or ambiguous calls to your manager.
• Strong written and verbal communication; reliable, proactive, and high follow-through.

Compensation: The salary pay range for this position is $137,400 - $152,700; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

***Please note: this role is 100% in-office at 1608 S Lindbergh Blvd.

As an Office Administrator, AKA "Agent Experience Coordinator", you are the first person our customers see when they walk into one of our Compass offices. You will curate a 5-star welcome experience for customers and ensure that our Compass office standards are maintained. You will support our customers with our tools and programs, assist with marketing requests, and more. As an AEC you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed. 

At Compass You Will:

• Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing advisors for more complex requests
• Work collaboratively with other team members and departments to address questions and receive feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach. 
• Support with office event organization, setup, and tear down. 

What We're Looking For:

• 1-2 years of previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal and written communication skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Compass seeks a Marketing Advisor to join the team that shapes all of our agents' marketing and branding projects from concept to execution. This team provides vital project management, strategic support, and empowers agents to achieve their marketing goals. You will deliver value that makes clients' marketing efforts more efficient, less time-consuming, and more impactful while collaborating with various stakeholders to create offerings and strategies that positively affect the agent experience on a 'big picture’ scale.

Please note: this role is 100% in-office in our Upper West Side Office (2150 Broadway).

At Compass You Will:

• Deliver world-class client service while consulting with our customers daily to identify their marketing needs, build strategic marketing plans to guide them to success, and help execute to deliver on those needs efficiently.

• Provide guidance and outstanding client service to our customers (real estate agents) to guide their work from start to finish.

• Learn the Compass advantage and be an advocate for our platform.

• Develop an understanding and promote the value and application of our products, tools, and programs to our customers, both generally and in response to specific marketing needs.

• Create strategic marketing plans in tandem with the Compass platform that will allow our customers to maximize the effectiveness of their budgets against tactics that will work toward achieving their marketing goals and growing their business; this includes branding, print advertising, digital, social, direct mail, video, paid media, etc.

• Move quickly to organize and assemble templated creative work such as print ads, brochures, and more utilizing InDesign.

• Liaise between the company’s design team and agents to communicate and coordinate the delivery of larger projects and all associated materials (photography, copywriting, overall content development, etc), while establishing cohesion between the Compass brand and the marketing/advertising deliverables of our agents.

• Provide “surprise & delight” experiences for our customers, from personalized recognition notes to proactively crafting targeted marketing strategies.

• Thoughtfully analyze and optimize your customer’s marketing plans to help inform future strategies, exceeding agent expectations.

• Work with advertising and media vendors to secure agent advertising spend and budget allocations, as well as opportunities for the local Compass brand.

• Stay attuned to national and local real estate market trends & industry forecasts.

• Cultivate relationships with your customers to provide a sense of community and culture.

• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change
   

What We Are Looking For:

• 2-5 years of marketing experience.

• Skilled communicator with great interpersonal skills; building and managing relationships with empathy while handling objections comes naturally.

• Possess a deep understanding of marketing strategy and planning with the ability to identify the right tactics across a multitude of marketing channels.

• Excellent project management skills with a proven track record of meeting deadlines.

• Ability to work independently, taking ownership over your own accounts while working collaboratively in a team environment to drive best practices.

• Meticulous attention to detail, highly organized.

• Comfortable with a fast-paced environment, evolving responsibilities, and wearing multiple hats.

• Passionate about the intersection of marketing and technology and you have the ability to speak to the benefits of it.

• Proficiency in Adobe Creative Suite, specifically InDesign.

• Prior real estate industry experience preferred.

The salary pay range for this position is $65,000 - $71,800; however, the base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met. 

The Transaction Coordinator role involves collaborating within our team to manage all compliance and administrative aspects of the listings, transaction, and commission process. Daily Agent interaction is a key part of this crucial operational role. The support our Transaction Coordinators provide allows our Agents to focus on building client relationships and advancing their businesses. 

Please Note - This position will require you to be in the local DC office 2x per month

What you will do:

• Handle document tracking for a large volume of real estate transactions from listing to close, and/or contract to close, ensuring compliance with brokerage and legal requirements
• Ensure real estate contracts are processed properly and in a timely matter, with a focus on the details
• Manage and track contract deadlines to ensure all timelines are met
• Careful attention to file review requirements
• Provide support to Agents in response to inquiries regarding commission payouts, deductions, and commission calculations
• Collaborate with sales managers, and other support teams to offer outstanding support
• to the agents

What We Are Looking For:

• DC, MD, and/or VA Real Estate License Required
• 5+ years of real estate activity in this market
• Strong knowledge of the real estate laws in DC, MD, and/or VA and familiarity with standard real estate forms used in DC, MD, and VA
• In-depth knowledge of Real Estate Transaction Coordination and Compliance
• DocuSign, Google Suite
• Strong written, quantitative, verbal, and presentation skills
• Ability to digest detailed contracts and make informed decisions based on content
• Ability to maintain strict confidentiality of Agent’s contract data
• Work independently and collaboratively in a team environment
• Customer service-oriented personality
• Impeccable attention to detail and problem-solving skills
• B.A. or B.S. degree preferred

The base pay range for this position is $29.00 - $32.00/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

The Transaction Coordinator role involves collaborating within our team to manage all compliance and administrative aspects of the listings, transaction, and commission process. Daily Agent interaction is a key part of this crucial operational role. The support our Transaction Coordinators provide allows our Agents to focus on building client relationships and advancing their businesses. 

Please Note - This position will require you to be in the local DC office 2x per month

What you will do:

• Handle document tracking for a large volume of real estate transactions from listing to close, and/or contract to close, ensuring compliance with brokerage and legal requirements
• Ensure real estate contracts are processed properly and in a timely matter, with a focus on the details
• Manage and track contract deadlines to ensure all timelines are met
• Careful attention to file review requirements
• Provide support to Agents in response to inquiries regarding commission payouts, deductions, and commission calculations
• Collaborate with sales managers, and other support teams to offer outstanding support
• to the agents

What We Are Looking For:

• DC, MD, and/or VA Real Estate License Required
• 5+ years of real estate activity in this market
• Strong knowledge of the real estate laws in DC, MD, and/or VA and familiarity with standard real estate forms used in DC, MD, and VA
• In-depth knowledge of Real Estate Transaction Coordination and Compliance
• DocuSign, Google Suite
• Strong written, quantitative, verbal, and presentation skills
• Ability to digest detailed contracts and make informed decisions based on content
• Ability to maintain strict confidentiality of Agent’s contract data
• Work independently and collaboratively in a team environment
• Customer service-oriented personality
• Impeccable attention to detail and problem-solving skills
• B.A. or B.S. degree preferred

The base pay range for this position is $29.00 - $32.00/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Note: This position is full time in office. 

Compass seeks a Marketing Specialist (internally known as a Marketing Advisor) to join the team that shapes all of our agents' marketing and branding projects from concept to execution. This team provides vital project management, strategic support, and empowers agents to achieve their marketing goals. You will deliver value that makes clients' marketing efforts more efficient, less time-consuming, and more impactful while collaborating with various stakeholders to create offerings and strategies that positively affect the agent experience on a 'big picture’ scale.

Key Responsibilities

• Provide guidance and outstanding white-glove service, cultivating trust with customers as expert strategic advisors responsible for making Compass Marketing best-in-class.
• Support execution of marketing initiatives for a varied portfolio of agents, resulting in business growth for our agents
• Project manage the creation of custom agent marketing needs including managing the design workflow, liaising with vendors, communicating updates with agents, and following up on success/metrics post campaign 
• Develop marketing strategies and recommendations that cut through the noise and allow customers to maximize their budget effectiveness against tactics that grow their business and achieve their goals; this includes branding, print advertising, digital, social, direct mail, video, paid media, etc.
• Thoughtfully analyze and optimize customers’ marketing plans to inform future strategies, exceeding agent expectations.
• Act as a subject matter expert and voice of the customer by deeply understanding market performance, client account needs, and regional nuances.
• Liaise with the design team to coordinate the delivery of high-impact projects that are cohesive between the Compass brand and our agents’ brands.
• Liaise between the specialty marketing and design teams and agents to communicate and coordinate the delivery of larger projects and all associated materials (design, photography, copywriting, and overall content development).
• Provide “surprise & delight” experiences for customers from a place of value and proactivity.

Job Skills & Requirements

• 2-4 years of marketing experience working internally at a brand, an agency, or at a real estate brokerage 
• Possess a deep understanding of marketing strategy and planning with the ability to identify the right tactics across a multitude of marketing channels.
• Skilled communicator with great interpersonal skills; building and maintaining relationships with empathy while handling objections comes naturally.
• Skilled project management skills with a proven track record to meet deadlines on time and within budget.
• Ability to work independently, taking ownership over your own projects while working collaboratively in a team environment to drive best practices while maintaining a meticulous attention to detail.
• Comfortable with a fast-paced environment, evolving responsibilities, and wearing multiple hats.
• Passionate about the intersection of marketing and technology with the ability to speak to the benefits of it.
• Experience working in real estate marketing, and/or at a luxury brand is a big plus.
• Proficient in Microsoft Office Suite, Apple Office Suite (Keynote Specifically), and Google Suite products 
• Working knowledge of top social media platforms including Facebook, Instagram, & YouTube, and their ad platform (i.e Facebook Ads Manager)
• Proficient in Adobe Suite products (Indesign, Photoshop, etc.) preferred

Note: This position is full time in office. 

Compass seeks a Marketing Advisor to join the team that shapes all of our agents' marketing and branding projects from concept to execution. This team provides vital project management, strategic support, and empowers agents to achieve their marketing goals. You will deliver value that makes clients' marketing efforts more efficient, less time-consuming, and more impactful while collaborating with various stakeholders to create offerings and strategies that positively affect the agent experience on a 'big picture’ scale.

Key Responsibilities

• Provide guidance and outstanding white-glove service, cultivating trust with customers as expert strategic advisors responsible for making Compass Marketing best-in-class.
• Support execution of marketing initiatives for a varied portfolio of agents, resulting in business growth for our agents
• Project manage the creation of custom agent marketing needs including managing the design workflow, liaising with vendors, communicating updates with agents, and following up on success/metrics post campaign 
• Develop marketing strategies and recommendations that cut through the noise and allow customers to maximize their budget effectiveness against tactics that grow their business and achieve their goals; this includes branding, print advertising, digital, social, direct mail, video, paid media, etc.
• Thoughtfully analyze and optimize customers’ marketing plans to inform future strategies, exceeding agent expectations.
• Act as a subject matter expert and voice of the customer by deeply understanding market performance, client account needs, and regional nuances.
• Liaise with the design team to coordinate the delivery of high-impact projects that are cohesive between the Compass brand and our agents’ brands.
• Liaise between the specialty marketing and design teams and agents to communicate and coordinate the delivery of larger projects and all associated materials (design, photography, copywriting, and overall content development).
• Provide “surprise & delight” experiences for customers from a place of value and proactivity.

Job Skills & Requirements

• 2-4 years of marketing experience working internally at a brand, an agency, or at a real estate brokerage 
• Possess a deep understanding of marketing strategy and planning with the ability to identify the right tactics across a multitude of marketing channels.
• Skilled communicator with great interpersonal skills; building and maintaining relationships with empathy while handling objections comes naturally.
• Skilled project management skills with a proven track record to meet deadlines on time and within budget.
• Ability to work independently, taking ownership over your own projects while working collaboratively in a team environment to drive best practices while maintaining a meticulous attention to detail.
• Comfortable with a fast-paced environment, evolving responsibilities, and wearing multiple hats.
• Passionate about the intersection of marketing and technology with the ability to speak to the benefits of it.
• Experience working in real estate marketing, and/or at a luxury brand is a big plus.
• Proficient in Microsoft Office Suite, Apple Office Suite (Keynote Specifically), and Google Suite products 
• Working knowledge of top social media platforms including Facebook, Instagram, & YouTube, and their ad platform (i.e Facebook Ads Manager)
• Proficient in Adobe Suite products (Indesign, Photoshop, etc.) preferred

At Compass International Holdings (CIH), real estate transactions are powered by a complex web of referral programs, franchise relationships, and monetization agreements — each requiring precise attribution and business rule enforcement. The Referral & Monetization team owns the business rules, attribution pipelines, and tracking systems for brokerages’ Real Estate's referral programs, ensuring every referred lead is correctly attributed to the right program, franchise, and fee structure.

As a Senior Software Engineer on this team, you will design and build the systems that power the CIH referral rules engine, franchise lead attribution pipeline, lead monetization model, and the external partner API used by AST broker matching. Your work directly impacts revenue accuracy and the integrity of referral economics across a national franchise network.

At Compass, You Will: 

• Design and build the referral program rules engine — the system that determines which referral program applies to a given lead, based on brokerage, franchise, geography, and agent profile
• Own the franchise lead attribution pipeline — tracking which franchise or brokerage sourced a lead and ensuring accurate revenue attribution across Anywhere's broker network
• Build and evolve the lead monetization model — the set of rules that govern how leads are priced, attributed, and reconciled across programs
• Maintain and extend the broker matching partner API — an external-facing integration used to match consumers with brokers at scale, with high reliability requirements
• Build referral program reporting for brokers — self-serve dashboards and data pipelines that give brokers visibility into their referral performance and attribution
• Design robust, auditable data pipelines that support financial reconciliation and compliance requirements
• Operate in a scalable engineering culture that leverages modern principles of decoupled systems and automated CI/CD/testing/monitoring

What We Look For: 

• BS in Computer Science, Software Engineering, or equivalent practical experience
• 7+ years of experience developing comprehensive, well-tested, and high-performance software applications with languages such as Go, Java
• Experience with gRPC, Thrift, and other server-to-server communication protocols
• Experience with Kafka and event-driven systems — particularly for building reliable, ordered, and auditable data pipelines
• 3+ years using AWS / cloud technologies
• High proficiency designing and implementing microservices that are well tested, fault tolerant, and scalable
• Understanding and adherence to industry-standard best practices in software development and architecture
• Believes in good software development requiring thorough testing, robust resiliency features, effective monitoring capabilities, comprehensive documentation, and close collaboration
• Experience with Scrum/Agile development methodologies
• Strong critical thinking skills, great communication skills, and passion for delivering operational excellence

Preferred Qualifications:

• Rules engine or business logic systems: Experience designing and implementing rules engines, workflow engines, or policy evaluation systems where business rules change frequently and correctness is non-negotiable (e.g. pricing engines, eligibility checkers, entitlement systems)
• Revenue attribution or financial data pipelines: Hands-on experience building attribution systems that track the origin of a transaction across a multi-step funnel — particularly where attribution affects revenue recognition or partner payouts
• Multi-entity or franchise platform experience: Experience building platforms that serve multiple brands, franchises, or regional entities with distinct business rules, while sharing common infrastructure — knowing when to generalize a rule vs. when to fork it
• External partner API development: Experience owning and operating external-facing APIs used by third-party partners or brokers, including versioning, SLA management, reliability engineering, and partner onboarding
• Financial or commission domain knowledge: Familiarity with referral fee structures, commission splits, transaction-level economics, or financial reconciliation workflows — ideally in real estate, insurance, or fintech
• Audit logging and compliance: Experience building systems where every state transition must be auditable and traceable, supporting financial reconciliation and regulatory requirements
• Experience with Python or NodeJS development

Compensation: The base pay range for this position is $176,000-$196,100; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

At Compass International Holdings (CIH), real estate transactions are powered by a complex web of referral programs, franchise relationships, and monetization agreements — each requiring precise attribution and business rule enforcement. The Referral & Monetization team owns the business rules, attribution pipelines, and tracking systems for brokerages’ Real Estate's referral programs, ensuring every referred lead is correctly attributed to the right program, franchise, and fee structure.

As a Senior Software Engineer on this team, you will design and build the systems that power the CIH referral rules engine, franchise lead attribution pipeline, lead monetization model, and the external partner API used by AST broker matching. Your work directly impacts revenue accuracy and the integrity of referral economics across a national franchise network.

At Compass, You Will: 

• Design and build the referral program rules engine — the system that determines which referral program applies to a given lead, based on brokerage, franchise, geography, and agent profile
• Own the franchise lead attribution pipeline — tracking which franchise or brokerage sourced a lead and ensuring accurate revenue attribution across Anywhere's broker network
• Build and evolve the lead monetization model — the set of rules that govern how leads are priced, attributed, and reconciled across programs
• Maintain and extend the broker matching partner API — an external-facing integration used to match consumers with brokers at scale, with high reliability requirements
• Build referral program reporting for brokers — self-serve dashboards and data pipelines that give brokers visibility into their referral performance and attribution
• Design robust, auditable data pipelines that support financial reconciliation and compliance requirements
• Operate in a scalable engineering culture that leverages modern principles of decoupled systems and automated CI/CD/testing/monitoring

What We Look For: 

• BS in Computer Science, Software Engineering, or equivalent practical experience
• 7+ years of experience developing comprehensive, well-tested, and high-performance software applications with languages such as Go, Java
• Experience with gRPC, Thrift, and other server-to-server communication protocols
• Experience with Kafka and event-driven systems — particularly for building reliable, ordered, and auditable data pipelines
• 3+ years using AWS / cloud technologies
• High proficiency designing and implementing microservices that are well tested, fault tolerant, and scalable
• Understanding and adherence to industry-standard best practices in software development and architecture
• Believes in good software development requiring thorough testing, robust resiliency features, effective monitoring capabilities, comprehensive documentation, and close collaboration
• Experience with Scrum/Agile development methodologies
• Strong critical thinking skills, great communication skills, and passion for delivering operational excellence

Preferred Qualifications:

• Rules engine or business logic systems: Experience designing and implementing rules engines, workflow engines, or policy evaluation systems where business rules change frequently and correctness is non-negotiable (e.g. pricing engines, eligibility checkers, entitlement systems)
• Revenue attribution or financial data pipelines: Hands-on experience building attribution systems that track the origin of a transaction across a multi-step funnel — particularly where attribution affects revenue recognition or partner payouts
• Multi-entity or franchise platform experience: Experience building platforms that serve multiple brands, franchises, or regional entities with distinct business rules, while sharing common infrastructure — knowing when to generalize a rule vs. when to fork it
• External partner API development: Experience owning and operating external-facing APIs used by third-party partners or brokers, including versioning, SLA management, reliability engineering, and partner onboarding
• Financial or commission domain knowledge: Familiarity with referral fee structures, commission splits, transaction-level economics, or financial reconciliation workflows — ideally in real estate, insurance, or fintech
• Audit logging and compliance: Experience building systems where every state transition must be auditable and traceable, supporting financial reconciliation and regulatory requirements
• Experience with Python or NodeJS development

Compensation: The base pay range for this position is $176,000-$196,100; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

At Compass International Holdings (CIH), real estate transactions are powered by a complex web of referral programs, franchise relationships, and monetization agreements — each requiring precise attribution and business rule enforcement. The Referral & Monetization team owns the business rules, attribution pipelines, and tracking systems for brokerages’ Real Estate's referral programs, ensuring every referred lead is correctly attributed to the right program, franchise, and fee structure.

As a Senior Software Engineer on this team, you will design and build the systems that power the CIH referral rules engine, franchise lead attribution pipeline, lead monetization model, and the external partner API used by AST broker matching. Your work directly impacts revenue accuracy and the integrity of referral economics across a national franchise network.

At Compass, You Will: 

• Design and build the referral program rules engine — the system that determines which referral program applies to a given lead, based on brokerage, franchise, geography, and agent profile
• Own the franchise lead attribution pipeline — tracking which franchise or brokerage sourced a lead and ensuring accurate revenue attribution across Anywhere's broker network
• Build and evolve the lead monetization model — the set of rules that govern how leads are priced, attributed, and reconciled across programs
• Maintain and extend the broker matching partner API — an external-facing integration used to match consumers with brokers at scale, with high reliability requirements
• Build referral program reporting for brokers — self-serve dashboards and data pipelines that give brokers visibility into their referral performance and attribution
• Design robust, auditable data pipelines that support financial reconciliation and compliance requirements
• Operate in a scalable engineering culture that leverages modern principles of decoupled systems and automated CI/CD/testing/monitoring

What We Look For: 

• BS in Computer Science, Software Engineering, or equivalent practical experience
• 7+ years of experience developing comprehensive, well-tested, and high-performance software applications with languages such as Go, Java
• Experience with gRPC, Thrift, and other server-to-server communication protocols
• Experience with Kafka and event-driven systems — particularly for building reliable, ordered, and auditable data pipelines
• 3+ years using AWS / cloud technologies
• High proficiency designing and implementing microservices that are well tested, fault tolerant, and scalable
• Understanding and adherence to industry-standard best practices in software development and architecture
• Believes in good software development requiring thorough testing, robust resiliency features, effective monitoring capabilities, comprehensive documentation, and close collaboration
• Experience with Scrum/Agile development methodologies
• Strong critical thinking skills, great communication skills, and passion for delivering operational excellence

Preferred Qualifications:

• Rules engine or business logic systems: Experience designing and implementing rules engines, workflow engines, or policy evaluation systems where business rules change frequently and correctness is non-negotiable (e.g. pricing engines, eligibility checkers, entitlement systems)
• Revenue attribution or financial data pipelines: Hands-on experience building attribution systems that track the origin of a transaction across a multi-step funnel — particularly where attribution affects revenue recognition or partner payouts
• Multi-entity or franchise platform experience: Experience building platforms that serve multiple brands, franchises, or regional entities with distinct business rules, while sharing common infrastructure — knowing when to generalize a rule vs. when to fork it
• External partner API development: Experience owning and operating external-facing APIs used by third-party partners or brokers, including versioning, SLA management, reliability engineering, and partner onboarding
• Financial or commission domain knowledge: Familiarity with referral fee structures, commission splits, transaction-level economics, or financial reconciliation workflows — ideally in real estate, insurance, or fintech
• Audit logging and compliance: Experience building systems where every state transition must be auditable and traceable, supporting financial reconciliation and regulatory requirements
• Experience with Python or NodeJS development

Compensation: The base pay range for this position is $176,000-$196,100; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

We are seeking a Group Product Manager to lead the product team responsible for the strategy and execution of our real estate leads platform—one of the most critical systems connecting high-intent homebuyers and sellers with the right real estate professionals. Sitting at the center of the largest real estate brokerage in the U.S., you will own how demand is captured, matched, and delivered, improving outcomes for both consumers and agents. 

You’ll unify multiple leads products into a single, scalable system that supports all lead sources—from owned sources like Compass.com to strategic partners like Redfin and Rocket Mortgage—serving more than 300,000 real estate professionals. Operating at both a strategic and technical level, you will define our lead platform strategy, deliver roadmaps, drive execution, and shape how agents experience and derive value from our platform—delivering measurable business results while maintaining a seamless and transparent experience for consumers and agents.

This role strongly prefers PM experience on large-scale real estate products.

At Compass you will: 

• Define and drive the product vision, strategy, and roadmap for the lead platform, balancing near-term impact with long-term evolution
• Lead the development and optimization of matching, routing, and distribution systems to improve conversion, efficiency, and revenue
• Leverage data, experimentation, user research, and machine learning to inform product decisions and continuously improve performance
• Using detailed specifications as your foundation, collaborate with engineering and design leaders, driving accountability to ship features that are highly usable, and loved by our agents and staff
• Collaborate with business stakeholders to ensure product investments align with partner success and company priorities
• Work alongside Product peers to deliver intuitive, transparent agent experiences that drive adoption and clearly communicate value
• Translate complex technical systems into clear, actionable strategies that can be understood across technical and non-technical audiences
• Establish clear goals, success metrics, and experimentation frameworks to measure impact and guide prioritization
• Operate as a product leader within the organization, influencing cross-functional teams and driving alignment across multiple stakeholders
• Lead and grow a strong product management team that works with cross functional partners, including engineering, design, product marketing, research, and business strategy

What We Look For:

• 8+ years of experience in product management, with a strong track record of owning and scaling complex platform products
• 3+ years of experience on a product team for a real estate portal or large brokerage with strong online presence strongly preferred, huge plus if in lead generation or delivery
• BS in Business, Economics, Computer Science, Engineering or equivalent. MS or MBA preferred but not required
• Strong technical foundation, with the ability to partner effectively on system design, algorithms, and data flows
• A manager-doer who’s willing to roll up their sleeves and get things done
• Proven ability to use data, experimentation, and user research to inform strategy, prioritize effectively, and drive measurable business outcomes
• Ability to effectively gather and prioritize user requirements from disparate sources, going beyond user requests to get to key needs, and the ability to rationalize across and resolve stakeholder differences
• Strong consensus and relationship-building skills, with experience marshaling resources across different functions of an organization
• Ability to thrive and adapt in a fast-paced, high-growth, and rapidly changing environment, bringing clarity to ambiguity
• Excellent written and verbal communication skills that allows you to influence other teams, create clarity, and drive focus on complex problems

Compensation: The salary pay range for this position is a base pay of $208,500 - $254,900 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met. 

We are seeking a Group Product Manager to lead the product team responsible for the strategy and execution of our real estate leads platform—one of the most critical systems connecting high-intent homebuyers and sellers with the right real estate professionals. Sitting at the center of the largest real estate brokerage in the U.S., you will own how demand is captured, matched, and delivered, improving outcomes for both consumers and agents. 

You’ll unify multiple leads products into a single, scalable system that supports all lead sources—from owned sources like Compass.com to strategic partners like Redfin and Rocket Mortgage—serving more than 300,000 real estate professionals. Operating at both a strategic and technical level, you will define our lead platform strategy, deliver roadmaps, drive execution, and shape how agents experience and derive value from our platform—delivering measurable business results while maintaining a seamless and transparent experience for consumers and agents.

This role strongly prefers PM experience on large-scale real estate products.

At Compass you will: 

• Define and drive the product vision, strategy, and roadmap for the lead platform, balancing near-term impact with long-term evolution
• Lead the development and optimization of matching, routing, and distribution systems to improve conversion, efficiency, and revenue
• Leverage data, experimentation, user research, and machine learning to inform product decisions and continuously improve performance
• Using detailed specifications as your foundation, collaborate with engineering and design leaders, driving accountability to ship features that are highly usable, and loved by our agents and staff
• Collaborate with business stakeholders to ensure product investments align with partner success and company priorities
• Work alongside Product peers to deliver intuitive, transparent agent experiences that drive adoption and clearly communicate value
• Translate complex technical systems into clear, actionable strategies that can be understood across technical and non-technical audiences
• Establish clear goals, success metrics, and experimentation frameworks to measure impact and guide prioritization
• Operate as a product leader within the organization, influencing cross-functional teams and driving alignment across multiple stakeholders
• Lead and grow a strong product management team that works with cross functional partners, including engineering, design, product marketing, research, and business strategy

What We Look For:

• 8+ years of experience in product management, with a strong track record of owning and scaling complex platform products
• 3+ years of experience on a product team for a real estate portal or large brokerage with strong online presence strongly preferred, huge plus if in lead generation or delivery
• BS in Business, Economics, Computer Science, Engineering or equivalent. MS or MBA preferred but not required
• Strong technical foundation, with the ability to partner effectively on system design, algorithms, and data flows
• A manager-doer who’s willing to roll up their sleeves and get things done
• Proven ability to use data, experimentation, and user research to inform strategy, prioritize effectively, and drive measurable business outcomes
• Ability to effectively gather and prioritize user requirements from disparate sources, going beyond user requests to get to key needs, and the ability to rationalize across and resolve stakeholder differences
• Strong consensus and relationship-building skills, with experience marshaling resources across different functions of an organization
• Ability to thrive and adapt in a fast-paced, high-growth, and rapidly changing environment, bringing clarity to ambiguity
• Excellent written and verbal communication skills that allows you to influence other teams, create clarity, and drive focus on complex problems

Compensation: The salary pay range for this position is a base pay of $208,500 - $254,900 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met. 

We are seeking a Group Product Manager to lead the product team responsible for the strategy and execution of our real estate leads platform—one of the most critical systems connecting high-intent homebuyers and sellers with the right real estate professionals. Sitting at the center of the largest real estate brokerage in the U.S., you will own how demand is captured, matched, and delivered, improving outcomes for both consumers and agents. 

You’ll unify multiple leads products into a single, scalable system that supports all lead sources—from owned sources like Compass.com to strategic partners like Redfin and Rocket Mortgage—serving more than 300,000 real estate professionals. Operating at both a strategic and technical level, you will define our lead platform strategy, deliver roadmaps, drive execution, and shape how agents experience and derive value from our platform—delivering measurable business results while maintaining a seamless and transparent experience for consumers and agents.

This role strongly prefers PM experience on large-scale real estate products.

At Compass you will: 

• Define and drive the product vision, strategy, and roadmap for the lead platform, balancing near-term impact with long-term evolution
• Lead the development and optimization of matching, routing, and distribution systems to improve conversion, efficiency, and revenue
• Leverage data, experimentation, user research, and machine learning to inform product decisions and continuously improve performance
• Using detailed specifications as your foundation, collaborate with engineering and design leaders, driving accountability to ship features that are highly usable, and loved by our agents and staff
• Collaborate with business stakeholders to ensure product investments align with partner success and company priorities
• Work alongside Product peers to deliver intuitive, transparent agent experiences that drive adoption and clearly communicate value
• Translate complex technical systems into clear, actionable strategies that can be understood across technical and non-technical audiences
• Establish clear goals, success metrics, and experimentation frameworks to measure impact and guide prioritization
• Operate as a product leader within the organization, influencing cross-functional teams and driving alignment across multiple stakeholders
• Lead and grow a strong product management team that works with cross functional partners, including engineering, design, product marketing, research, and business strategy

What We Look For:

• 8+ years of experience in product management, with a strong track record of owning and scaling complex platform products
• 3+ years of experience on a product team for a real estate portal or large brokerage with strong online presence strongly preferred, huge plus if in lead generation or delivery
• BS in Business, Economics, Computer Science, Engineering or equivalent. MS or MBA preferred but not required
• Strong technical foundation, with the ability to partner effectively on system design, algorithms, and data flows
• A manager-doer who’s willing to roll up their sleeves and get things done
• Proven ability to use data, experimentation, and user research to inform strategy, prioritize effectively, and drive measurable business outcomes
• Ability to effectively gather and prioritize user requirements from disparate sources, going beyond user requests to get to key needs, and the ability to rationalize across and resolve stakeholder differences
• Strong consensus and relationship-building skills, with experience marshaling resources across different functions of an organization
• Ability to thrive and adapt in a fast-paced, high-growth, and rapidly changing environment, bringing clarity to ambiguity
• Excellent written and verbal communication skills that allows you to influence other teams, create clarity, and drive focus on complex problems

Compensation: The salary pay range for this position is a base pay of $208,500 - $254,900 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met. 

• Handle document tracking for a large volume of real estate transactions from listing to close, and/or contract to close, ensuring compliance with brokerage and legal requirements — averaging roughly 25-30 closings per month
• Ensure real estate contracts are processed properly and in a timely matter, with a focus on the details
• Manage and track contract deadlines to ensure all timelines are met
• Navigate company systems to validate accuracy of compliance and commission records
• Provide support to Agents in response to inquiries regarding commission payouts, deductions, and commission calculations
• Collaborate with sales managers, and other support teams to offer outstanding support to the agents

• CA Real Estate License Required
• 5+ years of real estate activity in this market
• Strong knowledge of the real estate laws in California and familiarity with standard real estate forms used in California (SFAR, PRDS, and Local Area Disclosures)
• In-depth knowledge of Real Estate Transaction Coordination and Compliance 
• DocuSign, Google Suite, CTM
• Strong written, quantitative, verbal, and presentation skills
• Ability to digest detailed contracts and make informed decisions based on content
• Ability to maintain strict confidentiality of Agent’s contract data
• Work independently and collaboratively in a team environment
• Customer service-oriented personality
• Impeccable attention to detail and problem-solving skills
• B.A. or B.S. degree preferred

The base pay range for this position is $29.00 - $32.00/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

• Handle document tracking for a large volume of real estate transactions from listing to close, and/or contract to close, ensuring compliance with brokerage and legal requirements — averaging roughly 25-30 closings per month
• Ensure real estate contracts are processed properly and in a timely matter, with a focus on the details
• Manage and track contract deadlines to ensure all timelines are met
• Navigate company systems to validate accuracy of compliance and commission records
• Provide support to Agents in response to inquiries regarding commission payouts, deductions, and commission calculations
• Collaborate with sales managers, and other support teams to offer outstanding support to the agents

• CA Real Estate License Required
• 5+ years of real estate activity in this market
• Strong knowledge of the real estate laws in California and familiarity with standard real estate forms used in California (SFAR, PRDS, and Local Area Disclosures)
• In-depth knowledge of Real Estate Transaction Coordination and Compliance 
• DocuSign, Google Suite, CTM
• Strong written, quantitative, verbal, and presentation skills
• Ability to digest detailed contracts and make informed decisions based on content
• Ability to maintain strict confidentiality of Agent’s contract data
• Work independently and collaboratively in a team environment
• Customer service-oriented personality
• Impeccable attention to detail and problem-solving skills
• B.A. or B.S. degree preferred

The base pay range for this position is $29.00 - $32.00/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

• Handle document tracking for a large volume of real estate transactions from listing to close, and/or contract to close, ensuring compliance with brokerage and legal requirements — averaging roughly 25-30 closings per month
• Ensure real estate contracts are processed properly and in a timely matter, with a focus on the details
• Manage and track contract deadlines to ensure all timelines are met
• Navigate company systems to validate accuracy of compliance and commission records
• Provide support to Agents in response to inquiries regarding commission payouts, deductions, and commission calculations
• Collaborate with sales managers, and other support teams to offer outstanding support to the agents

• CA Real Estate License Required
• 5+ years of real estate activity in this market
• Strong knowledge of the real estate laws in California and familiarity with standard real estate forms used in California (SFAR, PRDS, and Local Area Disclosures)
• In-depth knowledge of Real Estate Transaction Coordination and Compliance 
• DocuSign, Google Suite, CTM
• Strong written, quantitative, verbal, and presentation skills
• Ability to digest detailed contracts and make informed decisions based on content
• Ability to maintain strict confidentiality of Agent’s contract data
• Work independently and collaboratively in a team environment
• Customer service-oriented personality
• Impeccable attention to detail and problem-solving skills
• B.A. or B.S. degree preferred

The base pay range for this position is $29.00 - $32.00/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

• Coordinate real estate listings and transactions
• Document tracking for a large volume of real estate transactions from contract to close, ensuring compliance with brokerage and legal requirements
• Communicate with clients, agents, lenders, attorneys, and inspectors.
• Ability to digest detailed contracts and make informed decisions based on content, with a focus on the details
• Managing and tracking contract deadlines to ensure all timelines are met
• Responsible for recruiting new agents to the program and retaining existing agent clients
• Ensure titles are clear to make it to settlement
• Order tax liens, payoffs, fee sheets, and all the behind the scenes work that has everything to do with the title
• Careful attention to file review requirements
• May be accountable for specialized and/or functions with transaction conveyancing
• Drives agent participation in full-service conveyancing and contract-to-close offering
• Provides compliance and full-service support and central point of contact for agents during the conveyancing/CTC process
• Communicates effectively with agents and outside parties and provides excellent customer service
• Can be the lead point of contact for high-touch agents

• B.A. or B.S. degree preferred
• 3+ years of real estate experience preferred (Conveyancing & Contract to Close)
• Strong written and verbal communication and presentation skills
• Real estate license 
• Title Licensure or Title Experience a +
• Customer service-oriented personality and positive attitude
• Impeccable attention to detail and problem-solving skills
• In-depth knowledge of Real Estate Transaction Coordination from listing to close.
• Strong knowledge of the real estate laws in PA/DE/NJ
• In-depth knowledge of Real Estate Transaction Coordination and Compliance - DocuSign, Google suite, experience with tcDocs a plus
• Experience with best practices in real estate transactions

The base pay range for this position is $29.00 - $32.00/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

At Compass You Will:

• Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.

• Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings

• Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions

• Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests

• Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass

• Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity

• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent

What We're Looking For:

• 2-3 years of experience in customer service, training, office management, hospitality, or operations

• Previous experience in real estate a plus

• Previous experience with live or remote training a plus

• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus

• Passion for supporting and serving agents trying to grow their businesses

• The ability to establish credibility with key agent decision-makers and influencers

• Great listening skills, connects well with others, and is empathetic of the customer’s pain points

• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement

• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly

• Skilled communicator with great interpersonal skills, ability to build and manage relationships

• Meticulous attention to detail, highly organized

• Strong creative writing skills and eye for design

• Ability to work in the office during standard operating hours

• Ability to lift up to 25 lbs