We are seeking an experienced Manager to join our Finance & Strategy (F&S) team and support the Global Courier function.

The Logistics (Courier) function is responsible for our operations globally as well as trust & safety. The function ensures we have the right courier supply balance, growing efficiency across our courier operations, and helps courier partners deliver more with fair compensation. The function also drives the development and execution of comprehensive strategies, policies and initiatives as we’re pushing to have the best real-time customer support in the world.

The Courier Finance & Strategy team plays a key role in the success of Wolt, strategically and financially. The team owns the P&L and ensures the right capital allocation within given constraints to hit the operational targets. You will support the function leadership in establishing a vision forward, setting ambitious targets and supporting the organization in reaching them. Your work will cover performance tracking, capital allocation proposals, developing advanced financial models, analyzing data and providing valuable business insights for decision making. As part of the Team, you will be a financial and strategic partner for the Courier functions leadership globally.

The team is part of the global Finance & Strategy team, closely partnering up with our Global Head of Operations. In your work, you will also collaborate closely with accounting, analytics, product and local market teams. Our finance and analytics teams provide the treasure trove of high quality data for you to base your work on, and you will jointly develop our reporting and data structures with them to enable us to do even more. There are exciting opportunities in product development, and you will participate in that work, helping us prioritize our efforts as we unlock even more possibilities for us and our partners to succeed through technology. Ultimately, our regions and local markets are executing the plans and you will work closely with them to make our visions become reality.

What you’ll be doing

• Support and drive the process of providing financial and strategic targets in close collaboration with the Courier leadership
• Identify and analyze trends, variances, and key performance indicators to provide insights and recommendations on strategic capital allocation to management
• Develop advanced financial models to support business planning and decision-making
• Help prepare and analyze financial reports, including weekly, monthly and quarterly management reports, forecasts and budgets for Courier function
• Collaborate with cross-functional teams, including sales, marketing, and operations to understand business drivers and influence decision making
• Participate in developing and maintaining financial reporting and analysis tools to enhance the accuracy and efficiency of financial analysis
• Ad-hoc financial analysis and reporting requests as needed
• Participate in the continued development of accurate and effective financial reporting for Courier, ensuring accuracy and completeness of financial data and compliance with accounting standards and policies

Our humble expectations

• Bachelor's degree in Finance, Accounting, Economics, or a related field
• Relevant experience in a highly analytical role like Investment Banking, Consulting, FP&A in Tech company or similar
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• Very strong analytical skills and proficiency in financial modeling and analysis tools (e.g. Google Sheets, Excel, Looker). Experience and ability to work with large amounts of data.
• Knowledge of accounting principles and financial reporting standards
• Good communication skills, with the ability to present complex financial information in a clear and concise manner

Next steps

If you are excited about working in a high-growth environment, taking ownership of things you care about, and being part of an ambitious group of professionals, then click below to apply and get the conversation going!

We’re looking for a Regional Growth Marketing Manager to join our HQ Marketing team.

Please note this is not a creative marketing role but rather a position focused on planning, coordination, and budgeting for the region, ensuring alignment between HQ and local marketing teams.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

The Regional Growth Marketing Manager will be responsible for strategic project management across Estonia, Latvia, Lithuania, Czech Republic, Romania, Slovakia, and Malta. You will oversee the region’s performance, align growth goals between HQ and local teams, and manage the full cycle of marketing initiatives aimed at accelerating growth of users, couriers, and restaurant partners.

This role is ideal for someone who combines analytical mindset with creative problem-solving, works comfortably in a cross-functional environment, and has experience in project management. You will play a key role in managing the marketing budget, prioritising tasks for functional teams, and achieving ambitious regional business and marketing KPIs.

• Lead strategic planning, coordination, and budgeting for the region, ensuring alignment between HQ and local teams.
• Drive regional user acquisition strategy and performance, managing KPIs, budgets, and action plans across eaters, couriers, and merchants.
• Analyse performance trends, identify growth opportunities, and steer corrective actions with cross-functional teams.
• Oversee marketing strategy and execution for new city and market launches through 360° multi-channel campaigns.
• Collaborate with Performance Marketing, Lifecycle, Brand, and Design teams to optimise targeting, creative consistency, and ROI.
• Lead regional reporting and communications, presenting key insights and recommendations in regular business reviews.

• You have proven experience managing regional or multi-market marketing strategies in a fast-paced, tech-driven environment.
• You are comfortable working with performance data, budgets, and growth KPIs.
• You combine strategic thinking with strong operational execution skills.
• You are a confident communicator who can influence and collaborate across distributed teams.
• You are adaptable, proactive, and willing to experiment to drive measurable results.
• You have experience in delivery industries is an advantage.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We are looking for a Merchant Success Associate Manager to help scale Bolt’s rapidly growing business in Warsaw, Poland or Tallinn, Estonia.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As a Merchant Success Associate Manager, you will define and drive merchant growth strategy across Bolt Food’s Grocery and Retail business. This role sits at the intersection of Commercial Strategy, Merchant Success and Business Performance. 

You will be responsible for translating business objectives into clear strategies, scalable playbooks and execution frameworks, enabling local teams to improve merchant performance across pricing, promotions, visibility and trade events. 

• Own the Merchant CVP, evolving our growth strategy across diverse segments and defining the frameworks that drive conversion and partner participation.
• Take the wheel on KPI setting and performance management; you’ll analyze market trends to set ambitious targets and lead the "interventions" that turn gaps into wins..
• Designing the commercial playbooks that define our pricing architecture, trade events, and in-app merchandising standards.
• Lead the charge in Joint Business Planning, conducting high-stakes quarterly reviews with our top-tier merchants to unlock new growth opportunities and mitigate risks.
• Be the central pulse of our merchant marketing, ensuring every promotional activity across every market is perfectly timed and strategically aligned.
• Act as a force multiplier by designing and delivering world-class commercial training, ensuring our local teams are equipped with the best growth levers in the business, ensuring consistency between strategy, platform capabilities, and market execution.

• You bring a background in Strategy, Ops, or Consulting, with a proven track record of navigating complex marketplace dynamics and growth initiatives.
• You don’t just move numbers in Google Sheets or Excel; you translate complex data sets into clear, compelling strategic recommendations that move the needle.
• You have a passion for building "the engine," with experience creating playbooks and frameworks that allow multi-market teams to scale rapidly and consistently.
• You thrive in cross-functional environments, effortlessly influencing stakeholders across Product, Marketing, and Ops to ensure strategy and execution are always in sync
• Fast-paced environments fuel you. You’re a structured thinker who can take a messy, high-pressure problem and break it down into an elegant, actionable solution.
• You are in the trenches of KPI implementation and performance frameworks, knowing exactly how to align individual metrics with big-picture business goals.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We’re hiring a Senior Data Analytics Manager, Applied Marketing Measurements to lead the function that powers measurement, experimentation, and targeting across all of Bolt Marketing, from Performance and Brand to Lifecycle CRM. This role is your opportunity to shape how we drive measurable impact across 300+ markets and 100M+ users.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You’ll lead a team of senior analytics experts responsible for developing the frameworks and tooling that enable Bolt’s marketing analytics and operational teams to make the best decisions every day, rom at-scale customer targeting to multi-million euro investments in advertising and branded campaigns. This is a global, cross-functional leadership role with high visibility and ownership. You’ll collaborate closely with leaders across Marketing, Product, and Data.

• Lead a team of 3–5 Senior/Lead Data Analysts covering Performance, Brand, and CRM Marketing domains.

• Own strategy and implementation of frameworks for causal inference, segmentation, uplift modeling, experimentation, and other similar areas.

• Drive the measurement roadmap with internal and external stakeholders (Directors to SVPs of Bolt departments).

• Build internal tools and models that enable scalable personalization and accurate marketing measurement.

• Partner with internal teams and external vendors (e.g. Google, Meta, Braze) to shape tooling and playbooks.

• Ensure methodological excellence and operational efficiency across hundreds of campaigns and millions of communications.

• 5+ years of experience in analytics, data science, or experimentation, ideally in a large tech environment.
• MSc in Mathematics, Economics, Statistics, or other quantitative fields.
• Strong hands-on skills in SQL and either Python or R; deep understanding of statistical inference methods.
• Proven leadership experience managing technically strong analysts or data scientists.
• Excellent verbal and written communication skills, English fluency.
• Bonus if you have a PhD in quantitative field, research experience, or prior work experience with marketing or customer analytics.

Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

We’re looking for a Financial Controller to join our team in Tallinn, Estonia. You will take full ownership of financial reporting and controls for Bolt’s HQ departments, helping the business scale across 50+ countries while keeping the numbers accurate and audit-ready.

This is a fixed-term position until May 2028.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As a Financial Controller, you will be responsible for taking care of Support Departments like Engineering, Product, Customer Support, Marketing, etc. Each of those steps has accounting implications across multiple entities, currencies, and regulatory environments.

You’ll be working alongside Accounting, Tax, FP&A, Finance Technology and Support Functions.

• Manage all aspects of month-end and year-end close for Support Functions, including P&L/BS reviews, journal entries, variance analysis, and IFRS compliance.
• Act as the Subject Matter Expert and owner for assigned accounting domains, ensuring data integrity through reporting and reconciliation reviews.
• Collaborate cross-functionally with Accounting, Tax, FP&A, and Finance Technology to align financial reporting with business operations.
• Support business scaling through new product launches, system integrations, and optimisation of finance tools.
• Strengthen internal governance by standardising financial frameworks and maintaining a robust control environment.
• Investigate and resolve financial discrepancies end-to-end, while providing technical accounting guidance and maintaining quality control over transactions.

• Bachelor's degree in Finance, Accounting, or a closely related discipline, with solid experience in financial controlling, accounting, or audit.
• Highly systematic and compliance-driven, with strong ownership, time management, and a proactive approach to identifying and addressing ethical or compliance risks.
• Clear communicator who can translate accounting complexity for non-finance stakeholders and collaborate cross-functionally with ease.
• Comfortable with Excel/Google Sheets and ideally familiar with ERP systems, Workday, or SQL.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We are looking to hire a Global Brand Partnerships Associate to join our Bolt Food Brand Partnerships team.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

The Global Brand Partnerships Associate will help scale Bolt Food’s branded and paid media solutions, enabling FMCG and non-endemic partners to reach our customers through creative, high-impact campaigns.

In this role, you’ll identify, develop, and manage strategic partnerships that support business growth and elevate Bolt Food’s brand presence. You’ll work closely with cross-functional teams to design and execute campaigns, manage partner relationships, and optimize performance through data-driven insights.

This position is ideal for someone who combines commercial acumen with creative thinking, enjoys building lasting relationships, and thrives in a fast-paced, collaborative environment.

• Identify and develop strategic partnership opportunities based on market trends and partner objectives.
• Manage relationships with key partners, serving as the main point of contact to ensure satisfaction and long-term collaboration.
• Lead negotiations and coordinate agreements with internal stakeholders, including Legal and Finance.
• Plan and launch brand campaigns across in-app and out-of-app channels (banners, post-order screens, checkout screens, push notifications).
• Coordinate creative concept and asset production — from visual mockups to final execution.
• Define KPIs, monitor partnership performance, and share insights to optimise results and maximise impact.

• You have 2+ years of experience in brand partnerships, business development, sales, or performance marketing, and a proven track record in identifying, negotiating, and managing partnerships.
• You’re a confident communicator with strong interpersonal and relationship-building skills.
• You make data-driven decisions and are comfortable using metrics to assess impact.
• You have a strong visual sensibility and experience briefing or creating digital ad creatives (Figma or similar).
• You understand technical requirements for in-app placements and campaign delivery.
• You’re highly collaborative and comfortable working with cross-functional teams in a fast-paced environment.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We’re looking for a Senior Performance Marketing Manager, to join our team in Tallinn, Estonia.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As the Senior Performance Marketing Manager, you will be the strategic partner driving paid user acquisition for our Rider vertical. You aren't just managing budgets; you are driving incremental growth. 

You will lead a team of specialists to optimise multi-million euro investments across global markets, continuously testing new channels and questioning the status quo. By bridging the gap between technical attribution, channel & creative strategy, you will ensure every dollar spent translates into measurable, incremental business value. 

• Own capital allocation across Rider user acquisition channels, delivering positive incremental ROI across all markets through continuous performance monitoring and testing.
• Evaluate user acquisition campaign incrementality through in-house and CLS experiments, ensuring insights are documented and inform future budgeting cycles and roadmap decisions.
• Partner closely with Rides Marketing, Product, Local Marketing, Martech, and Analytics teams to align performance marketing strategy with business and market goals, while driving transparency through clear sharing of results.
• Own the performance marketing roadmap, leading ad experiments with specialist support to test new tactics and channels, improve ROAS, and optimise campaign setup and workflows.
• Co-manage and initiate ad creative production for Rider acquisition campaigns, analysing creative performance to identify winning assets and guide future creative direction..

• Demonstrated hands-on experience with app-based advertising platforms such as Google, Meta, TikTok, and Apple Search Ads, with exposure to affiliate or programmatic channels considered a plus.
• Proven ability to manage large-scale performance marketing budgets across multiple markets while meeting efficiency and ROI targets.
• Experience leading or mentoring small teams within a performance marketing or growth environment.
  Strong analytical skills with a solid understanding of key user and growth metrics, including churn, LTV, CAC, ROAS, and incrementality concepts such as conversion lift studies.
• Strong understanding of ad technical setup and app/web attribution, with experience using mobile measurement partners (e.g. Appsflyer, Adjust, or Singular) and Google Tag Manager, and familiarity with GA4 or BI tools such as Looker considered beneficial.
• Effective project management skills with the ability to prioritise work based on impact, opportunity, and business goals.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We are seeking a Sales Specialist to join our team at Bolt Food Estonia. This is an exciting opportunity for someone who is eager to develop their sales career in a fast-paced, high-growth environment. The ideal candidate thrives in a target-driven setting, leveraging the CRM to be highly organised, and has consistency with high sales activities to drive a high volume of outbound activations.

With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!

The Sales Specialist is a pivotal role within our sales department, instrumental in acquiring large volume of restaurants & stores for the Bolt Food platform. The role focuses on outbound outreach to small and medium-sized businesses (SMBs) that are a good fit for the platform. The day-to-day activities involve lead qualification, outbound sales calls, face-to-face meetings, and occasional travel to other cities in Estonia. You’ll drive our sales growth, reach out to potential partners, pitch, negotiate, and close deals.

• Responsible for the whole sales funnel, including leads processing, prospecting, cold calling, planning meetings and closing.
• Lead Management: Qualify, deduplicate, and score new leads based on specific criteria to streamline the sales process.
• Collaboration: Work closely together with teams like Operations, Account Management, Marketing, and peers across the Baltics.
• Phone & F2F Sales: Oversee the complete sales cycle of outbound leads, and perform targeted outreach to SMB prospects by initiating contact, delivering compelling sales pitches, closing, and activating.
• Onboarding: Ensure a smooth onboarding process for new clients and follow-up with activation calls to get new restaurants live.
• Administrative work: Efficiently gather all necessary information and documents from partners, ensuring a high quality transition to active operations.
• CRM maintenance (Salesforce): Record, update and check all daily activities performed in the CRM to keep all relevant data up to date.

• Minimum 2 years of experience in sales, account management, or business development. Additional experience in the HORECA industry will be considered as a plus.
• Fluency in Estonian & English language, both in verbal and written forms is essential. Additional proficiency in Russian will be a plus.
• Understands and applies core sales principles, including: handling objections effectively, selling value over price, research, exploration, and closing.
• Demonstrates a clear system for managing daily work, priorities, and pipeline. 
• Maintains order, discipline, and clarity in execution.
• Actively seeks feedback and applies it. Shows a strong willingness to learn, improve, and adapt quickly.
• Gains energy from engaging with people daily. Comfortable initiating conversations and building relationships at scale. Strong communication skills and a natural ability to connect with others are a must.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

We are looking for an experienced Growth Analytics Manager to lead and develop a team of analysts, driving strategic campaign decisions that directly shape marketplace performance across regions.

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 200+ million customers in 50+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

As a Growth Analytics Manager, you will lead a small team of Senior and Mid-level Growth Analysts while owning campaign spending strategy across your markets. You’ll drive marketplace success by combining hands-on analytics with strong leadership — ensuring smart, data-backed decisions that maximise ROI.

You will work closely with Expansion Managers, Marketing, Operations, and local teams to turn insights into action. This role requires sharp business sense, strong analytical thinking, and the ability to clearly communicate complex ideas.

Ready to lead, optimise, and make a visible impact at scale?

• Lead and mentor a team of Senior and Mid-level Growth Analysts, supporting their development and ensuring high-quality output.
• Own campaign spending strategy across assigned markets, optimising investments to maximise ROI and growth impact.
• Translate business goals into clear analytical priorities and actionable insights.
• Partner closely with Expansion, Marketing, Operations, and local teams to drive marketplace performance.
• Oversee experimentation roadmap (A/B tests and other analyses) and ensure rigorous interpretation of results.
• Identify scalable growth opportunities and contribute to improving team processes, playbooks, and decision-making frameworks.

• 5–6+ years in analytics or a related data field; experience leading team 1+ years
• Strong statistical foundations and proven experience with A/B testing & experiment design.
• Advanced SQL and good Python skills; experience with BI tools (Looker / Tableau / Power BI).
• Comfortable with large, messy datasets and building reliable reports/dashboards.
• Commercial mindset — you can explain the “so what” and trade technical nuance for actionable decisions.
• Excellent stakeholder skills — you can translate analytics into a narrative for non-technical leaders.
• Fluent English.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

We’re looking for a Lifecycle Marketing Specialist to join our Marketing team, supporting the Delivery team.

This is a 12-month fixed-term contract role.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As a Lifecycle Marketing Specialist, you will be working closely with our Marketing, Expansion, PR and Product Teams and helping to expand lifecycle strategy by implementing email, in-app and push messaging campaigns to engage with our users.

This role is a good fit for someone with strong communication skills, analytical mindset and who has worked with lifecycle communications.

• Design and implement new lifecycle messaging campaigns for active, passive and churned users for assigned product
• With the help of Lifecycle Marketing team, co-manage over 6000 automated messages including the copy, visuals, and target audiences
• Work closely with local teams to localize communications’ content and visuals
• Set up and analyze communications A/B tests and make data-driven decisions based on the results
• Analyze existing communications and implement new messaging campaigns for active and churned users

• You have 3+ years of experience in marketing, product, or a related field
• You have excellent English copywriting skills
• You bring strong project management skills
• You take a data-driven, customer-centric approach to tracking and analysing campaign performance
• You have experience managing lifecycle/email campaigns and communicating with large audiences
• You enjoy solving business problems by balancing technical and creative thinking, and experimenting with new approaches

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

We’re looking for a Lifecycle Marketing Specialist to join our Marketing team, supporting the Delivery team.

This is a 12-month fixed-term contract role.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As a Lifecycle Marketing Specialist, you will be working closely with our Marketing, Expansion, PR and Product Teams and helping to expand lifecycle strategy by implementing email, in-app and push messaging campaigns to engage with our users.

This role is a good fit for someone with strong communication skills, analytical mindset and who has worked with lifecycle communications.

• Design and implement new lifecycle messaging campaigns for active, passive and churned users for assigned product
• With the help of Lifecycle Marketing team, co-manage over 6000 automated messages including the copy, visuals, and target audiences
• Work closely with local teams to localize communications’ content and visuals
• Set up and analyze communications A/B tests and make data-driven decisions based on the results
• Analyze existing communications and implement new messaging campaigns for active and churned users

• You have 3+ years of experience in marketing, product, or a related field
• You have excellent English copywriting skills
• You bring strong project management skills
• You take a data-driven, customer-centric approach to tracking and analysing campaign performance
• You have experience managing lifecycle/email campaigns and communicating with large audiences
• You enjoy solving business problems by balancing technical and creative thinking, and experimenting with new approaches

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

We are looking for a Lifecycle Marketing Coordinator to help expand the Lifecycle strategy by implementing email, in-app and push messaging campaigns to engage with our users.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As a Lifecycle Marketing Coordinator you will work closely with our Marketing, Expansion & Product Teams, you’ll be helping to expand the Lifecycle strategy by implementing email, in-app and push messaging campaigns to engage with our users. This role is a good fit for someone with an understanding of user lifecycle, strong communication skills and high attention to detail

• With the help of the Lifecycle Marketing team, support the performance of over 2000 automated messages by setting up the campaigns, editing the copy, visuals, and target audiences
• Draft, localize and implement new lifecycle messaging campaigns for active, passive, and churned users for assigned product line
• Work closely with 30+ local teams to support sending market-specific and global ad-hoc communications
• Debug and optimize active communication campaigns to ensure its best performance
• Analyse existing communications and implement new messaging campaigns for active and churned users

• At least 1 year of experience working in marketing, product, or a similar field
• An understanding of user lifecycle and high interest in developing the knowledge further
• Excellent English copywriting skills
• High attention to detail and ability to focus and prioritise
• Experience with lifecycle/email campaigns and communicating to large audiences is beneficial
• Experience with customer engagement tools (Leanplum, Braze, Intercom, etc) is a plus

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode.
• Take care of your physical and mental health with our wellness perks.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.

*Some perks may differ depending on your location and role.

We are looking for a Lifecycle Marketing Coordinator to help expand the Lifecycle strategy by implementing email, in-app and push messaging campaigns to engage with our users.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As a Lifecycle Marketing Coordinator you will work closely with our Marketing, Expansion & Product Teams, you’ll be helping to expand the Lifecycle strategy by implementing email, in-app and push messaging campaigns to engage with our users. This role is a good fit for someone with an understanding of user lifecycle, strong communication skills and high attention to detail

• With the help of the Lifecycle Marketing team, support the performance of over 2000 automated messages by setting up the campaigns, editing the copy, visuals, and target audiences
• Draft, localize and implement new lifecycle messaging campaigns for active, passive, and churned users for assigned product line
• Work closely with 30+ local teams to support sending market-specific and global ad-hoc communications
• Debug and optimize active communication campaigns to ensure its best performance
• Analyse existing communications and implement new messaging campaigns for active and churned users

• At least 1 year of experience working in marketing, product, or a similar field
• An understanding of user lifecycle and high interest in developing the knowledge further
• Excellent English copywriting skills
• High attention to detail and ability to focus and prioritise
• Experience with lifecycle/email campaigns and communicating to large audiences is beneficial
• Experience with customer engagement tools (Leanplum, Braze, Intercom, etc) is a plus

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode.
• Take care of your physical and mental health with our wellness perks.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.

*Some perks may differ depending on your location and role.

The Director of Data Engineering will lead and scale the Data Engineering and Analytics Engineering functions, owning the post-application data platform and its architecture, governance, and operating model. This foundational leadership role ensures best in class engineering standards, helps drive the organization toward a durable, auditable, data-product operating model, and modernizes and expands a Snowflake-centered data stack to include building and operating scalable distributed data processing and real-time streaming systems that support event-driven data products for operational use cases.

The role partners closely with Product, Software Engineering, Data Product Managers, Marketing, Compliance, Finance and Data Science to ensure our data ecosystem is production-grade, scalable, and compliant in a regulated gaming environment.

What You'll Do:

Team Leadership & Organizational Growth

• Lead and grow Data Engineering and Analytics Engineering teams; recruit, mentor, and elevate technical capabilities around distributed data processing, stream processing, and event-driven architectures
• Define ownership models for platform components and data products; set performance and hiring plans.
• Advance engineering standards for deployment: development, testing, documentation, release management, and SLAs.
• Partner with Data Product Managers to define data assets as versioned, documented data products with clear ownership and SLAs.

Platform, Architecture & Engineering Excellence

• Own the administration, reliability, governance, and strategic expansion of the Snowflake-based post-application data platform to operate scalable distributed data processing pipelines capable of handling high-volume event data across both batch and streaming workloads.
• Manage platform governance, access control, security, cost, and capacity planning.
• Standardize DBT deployment methods, promotion workflows, and environment management.
• Implement Infrastructure-as-Code (Terraform or similar) for reproducible, auditable infrastructure.
• Deliver monitoring, observability, lineage, and data quality frameworks; enforce traceability and auditability for regulated reporting.
• Own and evolve ingestion and warehouse architecture and transformation frameworks .
• Improve performance, cost efficiency, reliability, and scalability of data transformation and storage layers.
• Define and enforce engineering standards across the data lifecycle and establish SLAs and reliability metrics for critical assets - ensuring all pipelines, transformations, and reporting are auditable and documented for internal and external review

Event-Driven Architecture & Player 360

• Partner with Software Engineering on event messaging, streaming architecture, and ingestion patterns (built on technologies such as Kafka, Kinesis, Spark Structured Streaming, Flink, or equivalent platforms).
• Lead technical design and development of a unified Player 360 data foundation that integrates transactional, behavioral, and event-level data.
• Align application schema design with downstream analytical, product, and regulatory requirements.
• Balance real-time and batch processing strategies according to business needs and cost/complexity tradeoffs.

What You'll Bring:

• Bachelor’s degree in Computer Science, Engineering, Data Science, or related STEM field preferred. Equivalent practical experience will be considered.
• 8+ years of experience in data engineering, with 3+ years of experience in leadership roles. 
• Experience transitioning an organization from private/startup to public company.
• Experience in regulated industries (gaming, fintech, payments, healthcare).
• Prior experience building Player 360 / Customer 360 platforms.
• Deep hands-on experience with Terraform / IaC and production-grade streaming systems (Kafka, Kinesis, etc.).
• Familiarity with GenAI governance frameworks and scalable AI integration patterns such as Harness Engineering.
• Able to travel occasionally both domestically and internationally. #LI-REMOTE #LI-PROMOTE

Bolt is looking for a driven and strategic Business Development Manager to grow and scale our Grocery&Retail operations by developing and launching new partnerships across the Estonian market.

Join us in shaping the future of retail shopping across our markets!

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 50+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

As a Business Development Manager, you’ll be responsible for identifying and signing top Grocery&Retail partners, managing the end-to-end partner journey—from pitching and onboarding to activation and performance optimization. You'll play a key role in shaping our retail strategy in Estonia, working closely with internal teams and external stakeholders to drive business success and deliver the best possible experience for our partners and customers.

This is a high-impact role where you’ll combine commercial acumen with strong operational execution, problem-solving, and communication skills. If you're passionate about building something from the ground up and enjoy a fast-paced environment, this is the opportunity for you.

Bolt Market is live in multiple countries across Europe and Africa and is expanding rapidly. Join us on our mission to reinvent the Grocery / Retail experience!

• Securing new business by defining and engaging with key enterprise leads in the Grocery/Retail area.
• Negotiating and closing deals with potential business partners. 
• Acting as the main contact for new business partners, guiding them through the onboarding process, and addressing operational issues. Maintaining ongoing relationships with partners to monitor and support their performance.  
• Define and implement strategies around the monetisation of partners. 
• Preparing and analyzing key performance indicators, identifying improvement points, and defining growth and marketing strategies. 
• Owning the P&L and budgeting responsibilities for the Grocery/Retail vertical.

• You have 3–5 years negotiating with enterprise size accounts (Business Development, B2B Sales, Account Management, or a similar role in the Grocery / Retail industry)
• You have a proven track record of achieving business growth and sales targets and have experience in budgeting, forecasting, and P&L ownership.
• You are fluent in both Estonian and English, with excellent verbal and written communication skills.
• You have strong negotiation and relationship-building skills with decision-makers.
• You are data-driven, with excellent analytical and problem-solving skills to drive partner success.
• You thrive in a fast-paced environment, quickly adapting to challenges with solution-oriented strategies.

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

The Senior Game Integrity Analyst plays a critical role in safeguarding the integrity, fairness, and security of poker gameplay. This position is responsible for proactively identifying, investigating, and resolving complex integrity threats, including bot activity, collusion, and third-party tools.

As a senior individual contributor, this role provides advanced analytical insights, supports cross-functional initiatives, and contributes to the continuous improvement of game integrity tools, processes, and strategies. The Senior Analyst also serves as a subject matter expert, helping guide best practices and supporting less experienced team members where needed.

What You'll Do:

• Analyze player activity, gameplay data, and other relevant data points to detect sophisticated patterns of suspicious behavior, including bot usage, collusion, chip dumping, and real-time assistance tools
• Lead complex investigations into flagged or reported player activity and determine appropriate actions in alignment with integrity policies.
• Monitor, investigate, and help resolve game integrity issues, ensuring timely and consistent enforcement of rules and procedures.
• Provide advanced game integrity analysis and actionable insights to support investigations, trend monitoring, and the identification of suspicious player behavior, while sharing relevant insights with the Poker Operations and Marketing teams as needed.
• Collaborate cross-functionally with Customer Support, Risk, Payments, and Marketing teams to address integrity-related inquiries and ensure a seamless player experience.
• Partner with the Game Integrity & Data Analytics Manager to enhance and develop monitoring tools, detection methodologies, and reporting capabilities.
• Identify trends, emerging risks, and opportunities for process improvements, contributing to the evolution of game integrity frameworks.
• Support documentation and refinement of standard operating procedures and best practices.
• Act as a subject matter expert in game integrity, providing guidance and informal mentorship to junior analysts as needed.
• Support leadership on strategic and operational initiatives related to game integrity, player protection, and ecosystem health.

What You'll Bring:

• Bachelor’s degree in a STEM field or a related discipline preferred, but not required.
• 2+ years of experience in game integrity or related integrity-focused roles, preferably within poker, while experience from other environments will also be considered.
• Deep understanding of poker game integrity, including bot detection, RTA detection, collusion, chip dumping, and the identification of other integrity and fraud vectors.
• Strong experience in defining game integrity policies and designing, optimizing, and maintaining operational procedures to support consistent, effective, and scalable GI decision-making.
• Strong analytical capabilities with the ability to interpret complex datasets and generate insights.
• Proficiency in data analysis tools and MS Office applications, particularly Excel.
• Experience working with data analytics platforms or querying tools is a plus.
• Experience working with R, python or other similar tools is a plus.
• Excellent problem-solving skills with strong attention to detail.
• Strong written and verbal communication skills, with the ability to present findings clearly to stakeholders.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Passion for poker and commitment to delivering a fair and high-quality player experience.
• Significant online poker expertise; a history of serious play is a plus.
• Must be fluent in English.
• Ability to travel occasionally, both domestically and internationally. #LI-REMOTE

We are looking for a Global Merchant Operations Manager to join Bolt Food’s Merchant Operations team. This role is focused on driving performance improvements across markets in Europe and Africa by working collaboratively with both local and HQ teams to meet delivery objectives.

With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!

The Merchant Team brings together Sales, Merchant Success, Commercial Enablement, Enterprise Partnerships, and Merchant Operations.

As Global Merchant Operations Manager, you will play a key role in shaping Bolt Food’s Merchant Operations function in a fast-paced, dynamic environment. We are looking for someone proactive, data-driven, and highly structured in their approach to problem-solving. Strong attention to detail, excellent prioritization skills, and the ability to manage multiple projects and stakeholders effectively are essential for success in this role.

• Stakeholder Management: Collaborate with HQ teams (Sales, Account Management, Operations, Product, Marketing, Compliance, Procurement) and local Merchant Operations teams to resolve complex operational challenges.
• Vendor Management: Managing and directing a large external workforce of +50 contractors across 15 countries and languages.
• Scaling and Workflow Improvement: Review current processes and SOPs, design scalable workflows, and streamline team efficiency. Centralize, automate, and standardize lower-value tasks to enable local teams to focus on high-impact activities.
• App Curation & Photography: Research and deploy best-in-class solutions to enhance in-app content and photography quality, driving higher user conversion rates.
• Ownership of Merchant Metrics: Take responsibility for improving key operational metrics like photo coverage, image quality, menu-to-checkout conversion, onboarding and activation speed, and team efficiency. Deploy solutions globally to boost performance.
• Performance Management: Monitor and optimize key performance metrics (efficiency, productivity, timing) for Merchant Operations teams worldwide to ensure scalability and effectiveness.

• You have a Bachelor’s or Master’s degree in Business Administration, Logistics, Operations, or a related field.
• You have experience in Operations, Marketplaces, High-Growth Startups, or similar fields.
• You have strong analytical skills, with a proven ability to use data to make informed decisions.
• You have excellent organizational and project management capabilities, with the ability to handle multiple priorities and projects effectively.
• You have strong communication and writing skills in English.
• You are willing to travel across Europe and Africa and relocate to Estonia.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

Position Overview

The Shopify Developer is the technical engine behind our global digital storefronts. You will manage the technical evolution of both our B2B and Retail platforms, ensuring they are fast, accessible, and optimized for conversion. This role is central to our global expansion; you will spearhead the implementation of Shopify Markets and customize theme logic to meet the unique needs of international territories. We are looking for a self-motivated problem solver who bridges the gap between creative design and high-performance code.

Key Responsibilities

Theme Development & Optimization

• Build & Launch: Develop high-fidelity, responsive landing pages and custom theme sections to support marketing campaigns.
• Performance Engineering: Implement code-level improvements to enhance site speed (Core Web Vitals) and ensure full ADA compliance across all digital touchpoints.
• Technical SEO: Maintain best-in-class search visibility through optimized Liquid templates and structured data (JSON-LD).
• B2B & Retail Logic: Develop and maintain distinct theme customizations that cater to the different shopping behaviors of our wholesale and retail customers.

Global Expansion (Internationalization)

• Shopify Markets: Lead the technical setup and configuration of Shopify Markets to support multi-currency, multi-language, and regional content.
• Localization Logic: Architect theme solutions that adapt seamlessly to regional requirements without compromising global site stability or customer experience.

Collaboration & Code Quality

• Cross-Functional Partnership: Work closely with Marketing and Operations to translate business goals into technical solutions.
• Code Reviews: Actively participate in peer code reviews to ensure maintainability, security, and adherence to best practices.
• Documentation: Maintain clear documentation for custom integrations and theme modifications.
• Maintenance & Troubleshooting: Act as the first line of defense for support requests and bug fixes, identifying root causes to prevent recurrence.

Qualifications

Required:

• Core Stack: Strong foundational programming logic; you understand how to structure data and build for scalability, not just 'making it look right'. Exceptional proficiency in HTML, CSS, and JavaScript (Vanilla/ES6).
• Growth Mindset: A documented history of being a self-motivated, fast learner. You aren't afraid to dive into the "unknown" and enjoy tackling complex technical puzzles.
• Project Execution: A proactive self-starter who excels in an evolving roadmap. You enjoy seeing your work go live quickly and can effectively prioritize multiple workstreams to meet milestones during busy launch windows.
• Hybrid Collaboration: Strong verbal/written English. While based in Estonia, you must be comfortable working primarily via Google Meet and chat, collaborating with stakeholders across different time zones.

AI-Augmented Development: An active interest in the evolving landscape of AI-powered development. You are open to experimenting with agentic code editors like Cursor and understand how to leverage AI for debugging and documentation without compromising on fundamental engineering principles. 

Resourcefulness: Resourceful and autonomous; you are the type of developer who consults documentation, experiments with APIs, and finds the 'why' behind a bug before asking for a solution.

Preferred:

• Shopify Experience: 1+ years of professional Shopify development experience (Liquid, JSON schema, Shopify APIs).
• Code Portfolio: A portfolio or GitHub that demonstrates clean code and creative problem-solving (even if it’s not Shopify-specific).
• Modern Tools: Experience with React, version control (Git), and CI/CD workflows
• Global Collaboration: Experience working with distributed teams across varying time zones.
• Ownership & Accountability: You take pride in the stability and performance of our global storefronts, maintaining 100% accountability for the code you ship to production.
• Solution-First Thinking: You don’t just patch a bug; you investigate the root cause and implement long-term fixes that improve the overall health of the codebase.
• Continuous Learning: You stay curious about the evolving Shopify ecosystem and emerging web technologies, proactively suggesting ways to modernize our stack.
• Integrity & Confidentiality: You uphold high standards regarding the security of our customer data, proprietary logic, and upcoming product launches.

What we offer:

• Global & Supportive Culture: Grow alongside an innovative, industry-leading international brand.

• Hybrid Work: Hybrid work, 3 days  at vibrant office hub in Ülemiste, Tallinn.

• Premium Well-being: 6 paid wellness days, mental health support, bi-weekly team lunches, and your choice of a sports allowance or private health insurance.

• Extra Time Off: Paid time off for your birthday, plus 4 paid "Recharge Fridays" off per year.

• Career Growth: Dedicated professional development and continuous learning opportunities.

We are seeking a highly motivated and experienced Senior Product Manager to join our Micromobility team, someone passionate about building scalable, data-driven pricing solutions, who will own the pricing product vision and strategy, and work closely with cross-functional partners to balance rider demand, operational sustainability, and seamless user experience across our global e-scooter and e-bike fleet.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

We are looking for a Senior Product Manager in the Micromobility organization to drive the vision, strategy, and execution for our pricing products. In this role, you will be responsible for how we price our fleet of light electric vehicles (e-scooters and e-bikes) to balance user demand with operational sustainability.

You will lead a cross-functional team to build the advanced tooling and automation needed to scale our pricing logic globally, while directly shaping the user app experience to ensure a seamless rider journey that achieves our business goals across hundreds of cities.

Our Micromobility vertical leads urban transport transformation with one of Europe's largest e-scooter and e-bike fleets. We offer a sustainable, affordable alternative to private cars, managing complex operational and marketplace challenges across varied regulatory and economic landscapes. Pricing is crucial, shaping rider behavior, fleet turnover, and making green mobility accessible.

You will have a hands-on role in shaping Bolt's growing mobility ecosystem.

• Defining the product strategy and roadmap in alignment with domain(s) and/or vertical objectives and user needs.
• Designing experiments for deliverables (with your analytics partner) to inform product decisions and positioning.
• Collaborating with cross-functional teams (engineering, design, marketing, etc.) to drive product development through all stages from concept to launch.
• Prioritisation of features and enhancements based on a deep understanding of customer requirements and data analysis.
• Defining and tracking key product metrics to measure product success and iterate on the product based on data insights.
• Leading and facilitating product development processes, including sprint planning, backlog grooming, and product reviews.

• You have proven experience in product development or a related field, ideally within tech or mobility, and you’re comfortable building products in fast-paced, agile environments.
• You have excelled in previous Pricing roles (Operational, Strategy or Product) that require an understanding of pricing tradeoffs, price models and level optimization
• You have demonstrated success in launching and scaling successful products in a similar domain.
• You have a strong understanding of product development methodologies (Agile, Scrum) along with experience in utilising product management tools.
• Your strengths include excellent analytical and problem-solving skills, enabling you to analyze data, extract insights, and make data-driven decisions.
• Your communication and collaboration skills are exceptional, allowing you to effectively collaborate with cross-functional teams and influence stakeholders.
•  

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

What is this role about?

If you can’t walk down the street without dissecting ads, analyzing copy, and wondering how it all ties back to strategy, this role is for you.

We’re looking for a Senior Brand Marketing Manager who moves confidently between insight and imagination. Someone who understands that a great creative doesn’t just look good but also performs. You know from experience how the right idea, the right line, or the right visual can lift CTRs, shift perception, and make people remember your brand.

You’ll lead and execute brand research, creative strategy, and trust-building initiatives that define how Bondora shows up in the world. You will turn insights and data into meaningful direction, guiding creative work that’s both distinctive and consistent, and ensuring every customer touchpoint feels unmistakably Bondora. You’ll also own the rollout of cross-market campaigns from brief to execution, working closely with internal teams, external partners, and media agencies to bring ideas to life. 

This is a role for someone who thinks like a customer, acts like a creative, and decides like a strategist.

Your main responsibilities will be:

• Owning the end-to-end rollout of cross-market brand campaigns. 
• Writing creative briefs and leading production with internal teams and external partners.
• Driving brand input for new market launches and local campaign adaptations. 
• Defining and running creative testing with Performance, and continuously improving assets based on results. 
• Executing brand trust initiatives (NPS, customer advocacy, Trustpilot, awards) across key channels. 
• Owning brand execution across the website (homepage, key pages, overall look & feel).
• Owning brand surveys rollout and translating findings into actions.
• Delivering and scaling priority brand initiatives (e.g., Category Entry Points).
• Applying AI tools to improve creative production speed and testing efficiency.

What would ensure success in this role?

• 7+ years of experience in brand or creative strategy, preferably in financial services or other fast-paced digital consumer industries.
• Proven ability to translate customer insights, market research, and data into actionable brand and creative strategies that drive measurable results.
• Strong understanding of consumer psychology, brand positioning, and category entry points (CEPs) within the credit and financial sector.
• Experience leading brand health tracking, brand image, and customer advocacy projects.
• Expertise across various creative formats with experience scaling production efficiently.
• Experience in working with media buying agencies and launching cross-market upper funnel campaigns.
• Skilled in writing creative briefs and collaborating with design, copy, UX, video, performance teams, as well as external agencies and freelance partners.
• Familiarity with AI-driven tools and automation to accelerate creative production, research, and testing.
• Balance of analytical thinking and creative judgment, with comfort in both brand performance metrics and creative reviews.

What can you expect at Bondora? 

• Contribute to Bondora’s ambitious goal of reaching 1BN in revenue. Your skills and efforts will directly impact our growth trajectory and shape the future of our company.
• Our employees deserve the best. We recognize our people with a competitive salary and a generous benefits package (5 weeks of vacation, private healthcare compensation, hobby grant, mental healthcare support, share options and much more!)
• We provide an environment that encourages your personal and professional growth. As we constantly evolve and innovate, you’ll have endless opportunities (and budget) to expand your skills and skyrocket your career.

The next steps

If you have the guts, ideas, and a team vision, apply now! 

Our hiring process: 

• Meet Kerli, our Recruiter: Your first interview with Kerli will give you the chance to share your experiences and aspirations. 
• Meet Daria, our Head of Brand, and the Hiring Manager.
• Assessments: Tackle a home task and complete our personality and logic assessments to showcase your strengths. 
• Engage with the main stakeholders.
• The celebration begins: If the stars align, receive an offer to join the Bondora team! 

 
We’re looking for a Merchant Growth Manager to help our Grocery & Retail partners grow faster and perform better on the platform. This role focuses on driving same-store demand growth by identifying the right levers, improving merchant performance, and turning insights into scalable actions.
  
 

 
 
  With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

  We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

  Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
 

 
 

The Merchant Growth Manager will shape and execute growth strategies for key Grocery & Retail partners, with a strong focus on same-store demand, performance improvement, and merchant engagement. This person will work closely with Leadership, Account Management, Country Operations, Commercial, Marketing, Product, and Support teams to drive initiatives from idea to execution.

It is a hands-on role for someone who combines strategic thinking, commercial acumen, and strong execution skills to deliver measurable impact at scale. This role can be based in Tallinn or Warsaw.

 

• Own and drive the Merchant Growth strategy, identifying and scaling initiatives that improve merchant performance and revenue.
• Lead key growth levers and merchant lifecycle initiatives, including campaign execution, rollout, and adoption of solutions such as Smart Promotions.
• Design and standardise SOPs and processes that support merchant participation in lifecycle marketing campaigns.
• Build dashboards and track the performance of growth initiatives, ensuring clear visibility of key metrics and outcomes.
• Analyse core growth KPIs such as same-store demand, adoption, conversion, and ROI, and turn insights into actionable plans.
• Partner cross-functionally with teams across the business to align on priorities, execute initiatives, and support sustainable merchant growth.

• You have solid experience in strategy, operations, or growth roles within e-commerce, digital marketplaces, or similarly data-driven businesses.
• You have strong critical thinking and problem-solving skills, and can turn data and hypotheses into clear strategic recommendations.
• You have experience analysing performance, running or interpreting experiments / A/B tests, and using data to guide decisions.
• You have strong skills in data visualisation and storytelling, ideally with tools such as Looker, and are confident working with Excel or Google Sheets.
• You have a proactive ownership mindset and are comfortable driving work independently in a fast-paced environment.
• You have strong collaboration and stakeholder management skills, with the ability to work effectively across multiple teams.

 
 
  Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
 

 
 

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

 *Some perks may differ depending on your location and role.

 
We’re looking for a Merchant Growth Manager to help our Grocery & Retail partners grow faster and perform better on the platform. This role focuses on driving same-store demand growth by identifying the right levers, improving merchant performance, and turning insights into scalable actions.
  
 

 
 
  With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

  We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

  Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
 

 
 

The Merchant Growth Manager will shape and execute growth strategies for key Grocery & Retail partners, with a strong focus on same-store demand, performance improvement, and merchant engagement. This person will work closely with Leadership, Account Management, Country Operations, Commercial, Marketing, Product, and Support teams to drive initiatives from idea to execution.

It is a hands-on role for someone who combines strategic thinking, commercial acumen, and strong execution skills to deliver measurable impact at scale. This role can be based in Tallinn or Warsaw.

 

• Own and drive the Merchant Growth strategy, identifying and scaling initiatives that improve merchant performance and revenue.
• Lead key growth levers and merchant lifecycle initiatives, including campaign execution, rollout, and adoption of solutions such as Smart Promotions.
• Design and standardise SOPs and processes that support merchant participation in lifecycle marketing campaigns.
• Build dashboards and track the performance of growth initiatives, ensuring clear visibility of key metrics and outcomes.
• Analyse core growth KPIs such as same-store demand, adoption, conversion, and ROI, and turn insights into actionable plans.
• Partner cross-functionally with teams across the business to align on priorities, execute initiatives, and support sustainable merchant growth.

• You have solid experience in strategy, operations, or growth roles within e-commerce, digital marketplaces, or similarly data-driven businesses.
• You have strong critical thinking and problem-solving skills, and can turn data and hypotheses into clear strategic recommendations.
• You have experience analysing performance, running or interpreting experiments / A/B tests, and using data to guide decisions.
• You have strong skills in data visualisation and storytelling, ideally with tools such as Looker, and are confident working with Excel or Google Sheets.
• You have a proactive ownership mindset and are comfortable driving work independently in a fast-paced environment.
• You have strong collaboration and stakeholder management skills, with the ability to work effectively across multiple teams.

 
 
  Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
 

 
 

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

 *Some perks may differ depending on your location and role.

   
        We’re looking for a Global Head of Enterprise, Sales & Account Management who will own our global enterprise strategy for national and international chains, lead our most strategic merchant partnerships across 17 countries, and grow a significant portfolio of key accounts to maximise long-term commercial value for Bolt Food & Delivery. You’ll join the Bolt Delivery Global Commercial team and act as the senior commercial partner for our largest brands, including global groups and national chains, to drive sustainable growth and profitability.

        Are you ready to build category-defining partnerships and shape the future of Bolt Food & Delivery at a global scale? Join us!

   
   
    With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

    We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

    Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
   

   
   
As Global Head of Enterprise, (Sales & Account Management), you will lead Bolt Food & Delivery’s most strategic merchant relationships globally. This includes full ownership of national and international chains across 17 countries, managing partnerships at global, group and country level, and ensuring we maximise long-term commercial value while increasing partner sales.

You will define the enterprise strategy, lead high-impact commercial negotiations, and shape joint business plans with our top partners. You’ll work closely with Product, Merchant Operations, Marketing, Finance, Legal and local market teams to unlock scalable solutions, improve partner performance and ensure profitable, durable partnerships.

This role is ideal for a commercially sharp, structured leader who can operate at both strategic and hands-on levels, navigate complexity across multiple markets, and build strong senior relationships internally and externally. You will play a key role in developing a high-performance Enterprise function and setting the bar for how we work with our largest partners worldwide.
   

   
   

• Own the global Enterprise strategy across national and international chains, ensuring it is aligned with Bolt Food’s commercial and growth priorities.
• Manage and grow a large enterprise book of business, including direct ownership of key strategic accounts and oversight of individual contributor portfolios (c. €XXXm in annual GMV).
• Lead complex commercial negotiations covering commission, commercial margin, marketing investment, exclusivity and expansion agreements, securing win–win outcomes.
• Drive expansion of enterprise partners across existing and new markets, managing a large multi-country pipeline and ensuring strong commercial governance, performance tracking and visibility on revenue, margin and partner health.
• Build and execute Joint Business Plans with top partners to drive growth, retention, profitability and strategic differentiation for both Bolt and our merchants.
• Act as the senior commercial point of contact for Bolt Food’s most important brands, providing clear direction, prioritisation and structure to enterprise workstreams across 17 countries while partnering closely with Product, Merchant Operations, Marketing, Finance and Legal to deliver scalable enterprise solutions.
     
  

   
   

• You have strong experience in enterprise sales, strategic partnerships or commercial leadership roles, ideally in marketplace, SaaS or consumer tech environments.
• You have a proven track record of managing large enterprise accounts and complex multi-country commercial negotiations, with clear ownership of revenue, margin and long-term partner value.
• You have experience operating across multiple markets and working with senior stakeholders and C-level counterparts, with excellent communication and negotiation skills in English.
• You are a highly structured, commercially sharp leader who can prioritise effectively, navigate ambiguity and operate at both strategic and hands-on levels.
• You have strong stakeholder management skills, with the ability to influence and collaborate across Product, Operations, Marketing, Finance and Legal teams.
• You are willing to travel across markets as required and to relocate to Tallinn, Estonia, where our HQ is located.

   
    Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
   

   
   

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.
     
      *Some perks may differ depending on your location and role.
  

Bolt Food is looking for an Account Manager to be the driving force behind the success of our restaurant partners for the new Bolt Food service. You will be their dedicated point of contact, helping them maximize their business volume and revenue on the new platform.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

Everyone's welcome at Bolt, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, or gender identity.

We’re on a mission to make cities for people, not cars, and we need you to make it happen!

As Account Manager, you will build and sustain robust relationships with our most crucial merchants, ensuring exceptional operational performance and growth.

• Account Management: Manage and expand relationships with existing accounts, proactively identifying new business opportunities while ensuring accounts meet strong operational KPIs. Own the partner’s P&L and be responsible for its profitability and growth.
• Campaign Performance: Ensure all campaign processes are in place and proactively work to improve overall monthly performance.
• Account Planning: Develop account plans to increase volumes and improve accounts profitability.
• Reporting: Prepare and present monthly reports to accounts, providing consultancy about what can be improved and implemented for further growth.
• Contract Negotiation: Renegotiate contract terms, including commission rates and campaign plans with accounts regularly.
• Marketing Activities: Negotiate and implement activities through marketing with the partners ( banners, communications, etc.)

• Minimum 2 years in account management, business consultancy, business development, or similar roles with a focus on the restaurant industry.
• Ability to interpret and present data to generate insights and support decision-making.
• Proven track record of achieving critical metrics and revenue targets.
• Strong capability in leading & prioritizing tasks and projects, managing resources, and time efficiently. Highly organized and open to working in a dynamic environment and adapt easily to change
• Be an owner and proactively find solutions to business problems.
• Excellent communication & written skills in English, Estonian & Russian.

Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

GENERAL

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 52 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

We are looking for an experienced Growth Analyst to be a central part of the operational side of the Growth team, specifically within our Delivery & Rides vertical, as we embark on an amazing journey to take Bolt to new heights!

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

As a Growth Analyst, You will be taking the ownership of our campaigns spending decision and contributing to the marketplace's success by meticulously analyzing the return on investment (ROI). With your expertise, we'll be able to accurately determine the most strategic allocation of resources, including the exact location, timing, method, and amount spent on campaigns.

You will be working closely with other team members of Growth domain, as well as Expansion Managers, Marketing and Operation teams. A  Data Analyst will need to have good attention to detail and communication skills to succeed. Solid business sense and analytical mindset? You might be the campaign magician we’ve been waiting for.

This is a Tallinn-based role. We will only be able to sponsor relocation for candidates who are already residing within Europe.

• Own campaign spending decisions for your assigned markets and optimising such decisions to help the country team reach their growth targets
• Wrangle complex data-sets to come up with testing hypotheses, setting up A/B tests (and other experiments) and analysing results using statistical techniques in order to guide your decision making
• Proactively working together with Expansion Managers, Marketing, Operations and local teams to drive collaboration and get the most out of our investments
• Identify valuable opportunities in the team and contribute to global campaigns team playbook, processes and product requests

• BS in Mathematics, Economics, Computer Science, Information Management or Statistics
• At least 3 years experience in an analytical role dealing with large volumes of data, Experience in consulting, pricing/discount strategy and/or on-demand is a plus
• Solid grasp of statistics and demonstrated experience with A/B testing
• Amazing SQL and Excel skills. Experience with Python or R is a plus
• Experience with some BI tools and data visualization like Tableau, Power BI or Looker
• Fluent in English<

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

We are looking for an experienced Senior Growth Analyst to be a central part of the operational side of the Growth team, as we embark on an amazing journey to take Bolt to new heights!

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 200+ million customers in 50+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

As a Senior Growth Analyst, You will be taking the ownership of our campaigns spending decision and contributing to the marketplace's success by meticulously analyzing the return on investment (ROI). With your expertise, we'll be able to accurately determine the most strategic allocation of resources, including the exact location, timing, method, and amount spent on campaigns.

You will be working closely with other team members of Growth domain, as well as Expansion Managers, Marketing and Operation teams. A Senior Data Analyst will need to have good attention to detail and communication skills to succeed. Solid business sense and analytical mindset? You might be the campaign magician we’ve been waiting for.

• Own campaign spending decisions for your assigned markets and optimising such decisions to help the country team reach their growth targets
• Wrangle complex data-sets to come up with testing hypotheses, setting up A/B tests (and other experiments) and analysing results using statistical techniques in order to guide your decision making
• Proactively working together with Expansion Managers, Marketing, Operations and local teams to drive collaboration and get the most out of our investments
• Identify valuable opportunities in the team and contribute to global campaigns team playbook, processes and product requests

• BS in Mathematics, Economics, Computer Science, Information Management or Statistics
• At least 4 years experience in an analytical role dealing with large volumes of data, Experience in consulting, pricing/discount strategy and/or on-demand is a plus
• Solid grasp of statistics and demonstrated experience with A/B testing
• Amazing SQL, Excel, and Python skills, experience with R is a plus
• Experience with some BI tools and data visualization like Tableau, Power BI or Looker
• Fluent in English

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

SENIOR MEDIA BUYER

Our Mission is to be able to say - “Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price”

We’re looking for a results-driven and experienced Senior Media Buyer to join our team.

As a Senior Media Buyer at Common Thread Collective (CTC), you will be instrumental in driving client success through strategic media buying, precision optimization, and data-driven forecasting. You will lead the development of accurate, insight-driven forecasts, ensuring that every strategy is executed seamlessly to transform projections into tangible, scalable growth for our clients. Your actions and decisions consistently resonate with the core values of CTC Global, serving as a beacon for these principles. At CTC, your trained expertise is invaluable, covering the entire spectrum of CTC’s Strategic Forecasting methods and the foundational principles of media acquisition.

Your role goes beyond delivering measurable business outcomes—you will be a proactive partner in client success, maintaining clear and transparent communication about performance, strategy adjustments, and key optimizations. This ongoing engagement builds trust, strengthens client relationships, and positions CTC as a strategic leader in performance marketing.

You stand as a representative and zealous advocate for CTC's unique approach to media acquisition and its accompanying tools.
As a Senior Media Buyer, you set a high standard, ensuring efficiency, scalability, and a results-focused approach.

You thrive in fast-paced environments, take ownership of performance outcomes, and are committed to continuous learning and innovation. We embrace the mantra, “Everyday in Everyplay, Count on Me,” meaning we take responsibility, execute with excellence, and see strategies through to success.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. 

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values. 

We recognize these values aren't for everyone. 

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Google strategist, Creative Strategist, and Email Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas.
• Be responsible for the execution of the Prophet system for your clients
• Building a Growth Forecast for your clients
  • Building a Growth map using the Prophet System
  • Data Analysis required for the Map
  • Marketing calendar alignment and upkeep with clients
• The Daily Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each day to adjust them to meet KPIs
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it’s time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you’ve found one or many different potential solutions.
• Responsible for the implementation of CTC’s Meta best practices
• Build campaigns using our structure and best practices
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and adjusting budgets and strategy to ensure the best possible chance of hitting the Daily Projected Targets
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring you are within a 5% Delta to the Forecast
• Ensuring daily alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophet system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on the Growth Map goals and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every day of the week.
• Providing weekly updates on the Weekly Strategy Call.

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement
• Contributing & collaborating in ideas and learning across teams
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, business operations, retail, finance, media buying, etc

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Finance and Marketing sides of a business to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of the kick off, enabling precise execution of the Prophet system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance within a 5% delta across the Prophet system’s Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in media buying to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning daily on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, media buying decisions, and system execution.
• Meet all deadlines and budget requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Joy Sharma, The Director of the CTC Accelerator Program. 
• You’ll report directly to Joy Sharma—a leader known for his relentless pursuit of excellence and an unmatched passion for growth strategy. Joy is a rare mentor, often described as the closest you’ll come to learning directly from Taylor Holiday himself. With a career built on his own rigorous, self-driven learning, Joy has transformed numerous team members into top-tier strategists, instilling in them the values of dedication, precision, and continuous improvement.

Working under Joy's guidance will push you to your limits in the best possible way. He models the value of hard work, and learning from him feels like “drinking from a firehose”—you’ll absorb knowledge quickly and consistently, experiencing tremendous growth. Joy is committed to personally ensuring you reach your full potential as a Senior Media Buyer, supporting your journey every step of the way.

ORIENTATION

• This role will be client-facing.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First month: $2,000 
• Second month: $4,000
• Third month (on average): $7,000 a month
• 1st Year Annual Range: $64,000-$76,000
• 2nd Year Annual Range: $100,000-$120,000

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
• Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
• Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
• With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress.
• My Commitment to You:
• You will work harder, learn more than ever before, and “make more than you ever have.” You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression. 
• We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you’re consistently challenged and engaged with new opportunities daily.