Waar wij voor staan

Natuurlijk kan ieder bedrijf zeggen dat ze award-winning en marktleider zijn, en ja — dat zijn wij ook binnen de wereld van IoT-connectiviteit. Maar we zijn meer dan dat. 🌍✨ Onze missie? IoT-management eenvoudig maken voor ieder apparaat, overal ter wereld. Met meer dan 10 miljoen actieve IoT-abonnementen in 165 landen en directe partnerships met 50 mobiele netwerken, bieden wij toegang tot meer dan 750 netwerken wereldwijd. Daarmee leveren we unieke waarde binnen de volledige IoT-connectiviteitsketen.

Innovatie zit in ons DNA en we hebben een enorme drive om verwachtingen te overtreffen. 🚀 We doen misschien niet altijd alles perfect, maar onze focus op samenwerken, vernieuwen en klanttevredenheid blijft altijd centraal staan. We bieden specialistische kennis, sterke service en flexibele, veilige en betrouwbare connectiviteitsoplossingen voor uiteenlopende sectoren zoals industrie, landbouw, zorg, beveiliging, transport, utilities en smart cities.

IoT… een hippe afkorting of iets wat je dagelijks gebruikt?

Het Internet of Things (IoT) is eigenlijk de technologie die ervoor zorgt dat apparaten met elkaar verbonden blijven. 🌐✨ Van het bestellen van je favoriete takeaway tot ANPR-technologie die helpt bij het vinden van een parkeerplek — IoT is overal, vaak zonder dat je het doorhebt. Bij Wireless Logic leveren we de connectiviteitsoplossingen en technologieën die ervoor zorgen dat een enorme hoeveelheid apparaten probleemloos verbonden blijft.

Functietitel: Customer Success Agent (Administratieve en Billing Focus)

De rol

Door de aanhoudende groei van onze organisatie breiden we ons Customer Success-team verder uit.

Als Customer Success Agent met een administratieve focus zorg je ervoor dat alles rondom klantgegevens, orders en billingprocessen correct en goed georganiseerd verloopt. Je werkt nauw samen met zowel klanten als interne teams. Dagelijks schakel je met Sales, Support en Finance om ervoor te zorgen dat processen soepel blijven draaien — ook wanneer deze nog volop in ontwikkeling zijn.

Dit is geen traditionele supportfunctie en ook geen puur administratieve rol. De functie zit precies tussen operations, administratie en klantcontact in, waarbij je veel verantwoordelijkheid krijgt voor het behouden van overzicht én het continu verbeteren van processen.

Verantwoordelijkheden

Orderverwerking en administratie

• Verwerken van SIM-kaartorders en contractinformatie
• Controleren van orders op volledigheid en juistheid
• Bijwerken van klantwijzigingen in systemen en portals
• Zorgen dat klantgegevens correct en actueel blijven

Billing en operationele administratie

• Controleren en voorbereiden van maandelijkse, deels geautomatiseerde billingprocessen
• Signaleren en oplossen van afwijkingen in billinggegevens
• Afstemmen met Finance bij complexere vraagstukken
• Ondersteunen bij administratieve controles tijdens financiële afsluitingen

Klantondersteuning

• Beantwoorden van klantvragen over orders, contracten en facturatie
• Ondersteunen van klanten bij portals en SIM-management
• Zorgen voor duidelijke en professionele communicatie

Samenwerking met interne teams

• Afstemmen met Sales over orders en contractinformatie
• Samenwerken met Support bij technische klantvragen
• Fungeren als verbindende schakel tussen Operations en Finance

Kwaliteit en procesverbetering

• Bewaken van datakwaliteit in systemen zoals Zendesk en interne tools
• Signaleren van inefficiënties of fouten in processen
• Actief bijdragen aan verbeteringen en verdere optimalisatie van processen

Profiel

• MBO+/HBO werk- en denkniveau
• Ervaring in een administratieve, financiële of klantgerichte functie is een pré
• Je werkt nauwkeurig en gestructureerd, ook wanneer processen nog in ontwikkeling zijn
• Goede communicatieve vaardigheden in zowel Nederlands als Engels
• Klantgericht met oog voor kwaliteit
• Je kunt goed prioriteiten stellen in een dynamische omgeving
• Ervaring met CRM-systemen, ticketingsystemen of Excel is een plus

Wat jij meebrengt

Je vindt het leuk om structuur aan te brengen en overzicht te behouden in een omgeving die continu verandert. Je ziet snel waar verbeteringen mogelijk zijn en neemt initiatief om hiermee aan de slag te gaan. Daarnaast communiceer je makkelijk met verschillende teams en blijf je rustig wanneer situaties nog niet volledig duidelijk zijn.

Interesse?

Lijkt het je interessant om te werken op het snijvlak van operations, administratie en klantcontact? Dan zou deze rol goed bij je kunnen passen. Je krijgt de kans om echt impact te maken op hoe wij onze processen en klantbeleving verder ontwikkelen.

Kom werken bij Wireless Logic Benelux en bouw mee aan de toekomst van IoT-connectiviteit.

#LI-Onsite

#LI-CG1

What we’re all about:

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity!  But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.

Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

IoT… a fancy acronym or a secret code?

The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

Job Title: Customer Success Agent (Administrative and Billing Focus)

Purpose of the Role

The Customer Success Agent is responsible for processing customer requests and managing administrative processes related to SIM cards, contracts, customer data, and billing.

The role focuses on maintaining and improving daily operational processes while ensuring smooth and customer-oriented service delivery. You work closely with Sales, Support, Finance, and Operations.

You ensure that orders are processed correctly, customer data remains up to date, billing is checked accurately, and customers are assisted professionally and in a timely manner, even in an environment where processes are still evolving.

Position Within the Organization

The Customer Success Agent reports to the Head of Operations and works closely on a daily basis with the Customer Success team, Sales, Support, Finance, and Network Operations.

The Customer Success Agent works under the guidance of the Lead Customer Success Agent, who is responsible for coaching, team coordination, and further structuring processes.

Main Tasks and Responsibilities

1. Order Processing and Administration

• Processing SIM card orders and related administrative tasks
• Checking order details and contract information for completeness and accuracy
• Updating customer changes in internal systems and portals
• Ensuring correct and up-to-date registration of customer data and orders

1. Billing and Administrative Control

• Reviewing and preparing monthly, partly automated billing processes
• Identifying billing discrepancies and investigating or coordinating them with Finance
• Supporting administrative checks during monthly closing activities
• Monitoring consistency between orders, contracts, and billing

1. SIM Card Management

• Assisting with the management of SIM card inventory
• Registering the issuance and receipt of SIM cards
• Identifying when stock levels need to be replenished

1. Customer Support

• Answering customer questions regarding orders, contracts, and billing
• Supporting customers with SIM management and portal-related questions
• Ensuring clear and professional communication via email, phone, and ticketing systems

1. Collaboration with Internal Teams

• Coordinating with Sales regarding orders and contract information
• Collaborating with Support on customer issues requiring technical follow-up
• Coordinating with Finance on billing and administrative matters
• Escalating complex customer questions to the appropriate department

1. Quality and Process Improvement

• Ensuring accurate and complete registration in systems such as Zendesk and internal portals
• Identifying incomplete or incorrect information and reporting it back
• Actively contributing to improving and further structuring processes
• Contributing ideas for more efficient ways of working within Customer Success

1. Documentation and Knowledge Sharing

• Working according to existing work instructions where available
• Assisting in creating and improving documentation
• Sharing knowledge and identifying improvement opportunities within the team

Required Knowledge and Skills

• Basic knowledge of administrative processes, order processing, and preferably billing
• Experience with CRM or ticketing systems (for example Zendesk) is a plus
• Ability to work accurately, even when processes are not yet fully developed
• Strong communication skills and a customer-focused mindset
• Ability to prioritize in a dynamic work environment
• Good command of Dutch and English, both written and spoken

Key Result Areas

Order Processing

Accurate and timely processing of SIM card orders and customer changes

Administrative Quality

Complete and accurate registration of customer data, contract information, and billing

Customer Satisfaction

Professional and customer-oriented handling of questions and requests

Process Development

Contributing to the improvement and structuring of Customer Success processes

Collaboration

Effective coordination with Sales, Support, Finance, and Operations

Desired Profile

• MBO+/HBO level of working and thinking
• Experience in an administrative, financial, or customer-oriented role is a plus
• Accurate and responsible
• Comfortable working in an environment that is still evolving
• Customer-focused with strong communication skills
• Team player with a proactive attitude

#LI-Onsite

#LI-CG1

Do you have a commercial mindset and get energy from working with people? Are you structured and do you love to advise others when it comes to the organization and planning of meetings and events?

Your mission, should you choose to accept it…

As our brand-new Meeting & Events Coordinator Intern, you support in driving commercial results for all our revenue streams and coordinate the Meeting & Event bookings for our locations Eindhoven and Maastricht.

No one does it better when it comes to selling the TSH concept and all of our products and services to our guests. You’ll make sure that people will easily find us and come to connect in our hotel to experience our ‘one of a kind’, unique spaces. You’ll be working to sell our meeting rooms, our awesome hotel rooms or a fabulous dinner at our restaurant. On top of that, your goal is to make each guest return and you do this by delivering the best TSH guest-experience. We are looking for someone to join our team for a period of 6 months starting September 2026.

In case you don’t know who we are (ahem):

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do:

• You’ll assist with answering questions and making bookings for our Commercial Partnerships. This happens through various channels such as: telephone, third parties and e-mails.
• You’ll help with the development of customer accounts to drive business into TSH Eindhoven and TSH Maastricht properties and to increase market/customer share in all revenue streams.
• You’ll work within current business strategies and recognizing potential opportunities.
• From admin to hosting, you’ll do it all. You’ll prepare, update and file all correspondence.
• You’ll prepare the meeting & events functions sheet with completed final and accurate details for our banqueting department.
• You’ll host meetings together with the banqueting department/stakeholders.
• You’re responsible for maintaining an effective follow-up system to secure business and provide an after sales service in order to secure repeat business.
• You’ll assist our heroes in Finance to ensure a smooth ride - from invoicing down to payments.
• You’ll compile statistics and reporting for our cluster management and commercial teams.
• You’ll support with the creation and roll out of the local commercial strategy.

Who You Are:

• You’re currently enrolled in university.
• You’re fluent in English with excellent communications skills (verbal as well as written).
• You have a positive, can-do attitude towards working within a team.
• You’re highly organised and with a high level of attention to detail.
• You’re a multi-tasker with strong problem-solving skills and a hands-on mentality
• You’re sales driven and commercially savvy. Cross and upselling is a second nature to you.
• You’re extremely guest and service oriented.
• You're studying within the EU.

What We Offer:

• An amazing work environment with a fantastic vibe and lots of positive energy.
• On the job coaching and guidance.
• Monthly compensation for your internship.
• The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry.
• A first glimpse into the world of Hospitality with one of the most innovative players in the market.
• Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks?
• A wonderful workplace to call home with, dare we say it, fun colleagues.

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are. 

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Opportunity to lead key engineering and product decisions
• Actively shipping production code for the Speechify iOS app
• Work within a dedicated product team
• Participate in product discussions to shape the product roadmap
• Maintain and enhance the existing complex app architecture

An Ideal Candidate Should Have

• Experience. You've worked on products that scaled to a large user base
• Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
• Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
• Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Technical skills. Swift, SwiftUI

Technical Requirements:

• Swift Programming Language
• SwiftUI experience
• Experience in Multithreading Programming
• Working with CI/CD infrastructure
• Experience with Fastlane
• SOLID principles, the ability to write every single class according to SOLID
• Experience with Git and understanding of different Git strategies

What We offer:

• A fast-growing environment where you can help shape the company and product
• An entrepreneurial crew that supports risk, intuition, and hustle
• The opportunity to make a big impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
• Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
• Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
• Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Dit is een hybride  rol, we verwachten je minimaal 2 keer per week op ons super coole kantoor hartje Eindhoven.📍

Jouw missie (als je hem aanneemt natuurlijk) 🎯

Als Customer Support Consultant bij Sendcloud ben je veel meer dan een probleemoplosser. Je bent een gids, een coach en als het nodig is zelfs een tech-magician 🪄 voor onze klanten. Elke dag duik je in nieuwe uitdagingen, van softwarevragen tot verzendlogistiek en financiële puzzels. Geen dag is hetzelfde!

Je staat in contact met klanten via telefoon, chat en tickets en zorgt ervoor dat elk gesprek professioneel, behulpzaam en vooral menselijk is. Je geeft niet zomaar antwoorden; je helpt klanten zelfverzekerde keuzes te maken die hun business verder helpen en verandert ze zo in echte verzendexperts. 👨‍💻

Jouw rol is niet alleen reactief; we zijn ook écht op zoek naar impact op andere vlakken. Je zal worden uitgedaagd om verbeteringen voor te stellen, patronen te ontdekken en mee te denken over hoe we een klantbeleving van wereldklasse neerzetten. 💡 Afhankelijk van wat jou interesseert, krijg je de kans om nieuwe skills te leren, te groeien en je te verdiepen in processen, productkennis of training. Zo ontwikkel je niet alleen jezelf, maar help je ons om ons hele Customer Support team naar een hoger niveau te tillen!

Waarom dan Sendcloud? 🧐

Wij geloven dat mensen die zich goed voelen, ook de beste dingen doen. Daarom vinden we het belangrijk dat je met een lach op je gezicht naar je werk gaat! Bij Sendcloud vind je een open, energieke vibe, waar open feedback geven en ontvangen op alle niveaus normaal is, creativiteit wordt aangemoedigd en we elk succes vieren; groot of klein.

Life happens buiten werk, toch? Daarom praten we altijd open over wat voor jou werkt. Wil je af en toe werken vanuit een zonnige spot of bij je familie in een ander land? Go for it! We behandelen elkaar zoals we zelf behandeld willen worden: met vertrouwen, respect en een flinke dosis humor. 🤝

We supporten je absoluut, maar dagen je af en toe ook uit! Vanaf dag één willen we dat je  kunt groeien door buiten je comfort zone te stappen, met uiteraard een team achter je om je te ondersteunen. We nemen impact maken voor onze klanten heel serieus, maar onszelf? Niet té serieus. Als je die balans wel ziet zitten, voel je je hier zeker meteen thuis! 🚀

En ja, daar horen perks bij die écht het verschil maken:

• Een competitief salaris (€2.700–€3.000 bruto per maand, afhankelijk van ervaring)
• 28 vakantiedagen + je verjaardag vrij, want wie wil er nu op z’n speciale dag op kantoor zitten? 
• Een mini-sabbatical van 4 weken elke drie jaar boven op je vakantiedagen; ben je al aan het wegdromen van die reis? 🏝 
• Een opleidingsbudget van €2.000 om skills te ontwikkelen die je altijd al wilde leren 🎓
• €500 WFH budget voor jouw ideale setup
• 24/7 toegang tot onze sportschool op kantoor om fit te blijven 💪🏽
• Een pensioenregeling + kortingen op zorgverzekeringen, reiskostenvergoeding en toegang tot kortingen voor shopping, lifestyle en meer!
  
  

Heb jij de skills om dit te rocken? 💪

• Je spreekt vloeiend Nederlands én Engels
• Customer Support ervaring is nice-to-have, maar nieuwsgierigheid en de juiste mindset zijn voor ons belangrijker!
• Of het nu familie, vrienden, of vreemden zijn; je staat bij hen bekend als een topper in communicatie
• Je staat open om te leren, neemt ownership over je fouten en ontwikkelt jezelf daardoor continu
• Je schakelt snel, houdt meerdere ballen in de lucht en blijft koel onder druk
• Je pakt elke uitdaging met positiviteit en energie aan, helpt klanten, teamgenoten of processen en een simpele ‘nee’ is voor jou niet genoeg
• Je bent klaar om fulltime 40 uur per week aan de slag te gaan. Je werkdagen zijn van maandag tot vrijdag van 8:45 tot 17:30; genoeg tijd voor gezellige avondplannen 🍻
• Je woont in Nederland en je hebt zin om onderdeel te zijn van ons Eindhoven HQ  🌍

Ben jij klaar om te knallen in deze rol? Solliciteer hieronder, dan spreken we je snel! 🚀

🚀 The Short Pitch

Sendcloud is the leading shipping platform in Europe, and our carrier network is the backbone of that success. As we move toward a high-growth, data-driven future, we are evolving how we manage these critical relationships. We are looking for a Carrier Partnerships Manager for DACH (formerly Strategic Alliance Manager).

This isn't a traditional purchasing job. You will be the operational and commercial owner of our DACH carrier portfolio (in collaboration with our co-founder and our Head of Carrier Partnerships), managing some of our most significant partnerships in a market that accounts for a large share of our €150M annual spend. You will transition these relationships from simple rate-card discussions to sophisticated, long-term strategic alliances focused on Total Cost of Ownership (TCO) and margin sustainability.

🧐 The Role

As the Carrier Partnership Manager for DACH, you are the primary architect of our home market carrier strategy. Reporting to the Head of Carrier Partnerships, you sit at the heart of our Strategic Alliances team.

Your mission is to move away from the yearly negotiation grind and instead build a stable, scalable economic engine. You will manage the full lifecycle of our DACH carrier partners, from high-stakes negotiations and multi-year contract structuring to ensuring that our operational costs (surcharges, cost leakage, and indexation) are fully transparent and optimised. You will act as the critical bridge between our DACH Sales/CS(M) teams and our carrier partners, ensuring that our product remains the most competitive in the region.

🎯 What you’ll do

• Own the Total Cost of Ownership for DACH: You are responsible for the real cost of shipping. This means moving beyond just the label price to actively manage surcharges, credit lines, and address cost leakage within DACH.
• Drive Strategic Partnerships: Manage the entire life cycle of carrier partnerships and support (and in due time: lead) negotiations with major DACH carriers (e.g., DHL and DPD) to secure multi-year agreements and clear indexation frameworks that provide long-term predictability. 
• Build Relationships: Actively develop and manage key executive relationships with strategic partners on various levels within their organization (from Account Manager to C-level).
• Operational Value Realisation: Ensure that carrier partnerships actually deliver value. You’ll tackle operational reliability and service issues that impact direct customer satisfaction and margin quality. 
• Carrier Strategy: You are responsible for developing, overseeing and executing your carrier partnership strategy with all carriers in the DACH region. Setting the strategy and executing actions that will drive revenue growth based on our partnership with DACH carriers
• Internal Advocacy: Act as the voice of DACH carrier within Sendcloud. You will ensure that all relevant teams (Product, Engineering, Sales, Marketing, Finance CS(M), etc.) understand DACH-specific requirements.
• Data-Driven Negotiation: Utilise volume and performance data to build leverage, ensuring we grow with the right partners at the right margins.

✅ What you bring to the table

• DACH Market Native: You have a deep understanding of the logistics and carrier landscape in Germany & Austria. You know the players, the industry, and the rules of the game.
• Solution Driven: You enjoy spending time in DACH market to understand carrier problems and find innovative solutions for our growth 
• Proactive: You are proactive in identifying new market opportunities for Sendcloud with our carriers

Communication: You are able to communicate in a clear, direct and professional way. You enjoy networking at events. You are a native German speaker and fluent in English (written and spoken). 

• Negotiation Mastery: You are a seasoned negotiator (or are willing to become one) who moves past us vs. them to find win-win multi-year structures.
• Analytical Skills: You don't just look at rates, you look at the total costs.
• Relationship Management: You have intrinsic motivation to connect with people in order to drive the business forward in the right direction
• Commercial Sophistication: You understand how carrier costs directly impact Sales, CSM, and ultimately, our Profit & Loss statements.

Location: Eindhoven HQ (3-5 days a week in Eindhoven)

🚀 The Short Pitch

Sendcloud is the leading shipping platform in the Benelux, and our carrier network is the backbone of that success. As we move toward a high-growth, data-driven future, we are evolving how we manage these critical relationships. We are looking for a Carrier Partnerships Manager for the Benelux (formerly Strategic Alliance Manager).

This isn't a traditional purchasing job. You will be the operational and commercial owner of our Benelux carrier portfolio (in collaboration with our co-founder, Sabi), managing some of our most significant partnerships in a market that accounts for a large share of our €150M annual spend. You will transition these relationships from simple rate-card discussions to sophisticated, long-term strategic alliances focused on Total Cost of Ownership (TCO) and margin sustainability.

🧐 The Role

As the Carrier Partnership Manager for the Benelux, you are the primary architect of our home market carrier strategy. Reporting to the Chief Commercial Officer, you sit at the heart of our Strategic Alliances team.

Your mission is to move away from the yearly negotiation grind and instead build a stable, scalable economic engine. You will manage the full lifecycle of our Benelux carrier partners, from high-stakes negotiations and multi-year contract structuring to ensuring that our operational costs (surcharges, cost leakage, and indexation) are fully transparent and optimised. You will act as the critical bridge between our Benelux Sales/CS(M) teams and our carrier partners, ensuring that our product remains the most competitive in the region.

🎯 What you’ll do

• Own the Total Cost of Ownership for Benelux: You are responsible for the real cost of shipping. This means moving beyond just the label price to actively manage surcharges, credit lines, and address cost leakage within the Benelux.
• Drive Strategic Partnerships: Manage the entire life cycle of carrier partnerships and support (and in due time: lead) negotiations with major Benelux carriers (e.g., PostNL, DHL, DPD, Bpost) to secure multi-year agreements and clear indexation frameworks that provide long-term predictability. 
• Build Relationships: Actively develop and manage key executive relationships with strategic partners on various levels within their organization (from Account Manager to C-level).
• Operational Value Realisation: Ensure that carrier partnerships actually deliver value. You’ll tackle operational reliability and service issues that impact direct customer satisfaction and margin quality. 
• Carrier Strategy: You are responsible for developing, overseeing and executing your carrier partnership strategy with all carriers in the Benelux region. Setting the strategy and executing actions that will drive revenue growth based on our partnership with Benelux carriers
• Internal Advocacy: Act as the voice of the Benelux carrier within Sendcloud. You will ensure that all relevant teams (Product, Engineering, Sales, Marketing, Finance CS(M), etc.) understand Benelux-specific requirements.
• Data-Driven Negotiation: Utilise volume and performance data to build leverage, ensuring we grow with the right partners at the right margins.

✅ What you bring to the table

• Benelux Market Native: You have a deep understanding of the logistics and carrier landscape in the Netherlands & Belgium. You know the players, the industry, and the rules of the game.
• Solution Driven: You enjoy spending time in the Benelux market to understand carrier problems and find innovative solutions for our growth 
• Proactive: You are proactive in identifying new market opportunities for Sendcloud with our carriers
• Communication: You are able to communicate in a clear, direct and professional way. You enjoy networking at events. You are a native Dutch speaker and fluent in English (written and spoken).
• Negotiation Mastery: You are a seasoned negotiator (or are willing to become one) who moves past us vs. them to find win-win multi-year structures.
• Analytical Skills: You don't just look at rates, you look at the total costs.
• Relationship Management: You have intrinsic motivation to connect with people in order to drive the business forward in the right direction
• Commercial Sophistication: You understand how carrier costs directly impact Sales, CSM, and ultimately, our Profit & Loss statements.

You live by our core values:

• 💩 No bullshit: Honest, transparent, and real—even when it’s tough.

• 🎯 Grow & Win: Always learning, always improving.

• 🎠 Have fun: Be yourself and enjoy the ride with a team that’s got your back.

Benefits 🎉

• A flexible hybrid working model and a dedicated 500€ budget to set up your home office 🏠  

• A good base salary that grows with the company and your accomplishments

• An additional bonus agreement based on team performance

• After 3 years of employment, you get a sabbatical of 4 weeks from us

• Keep growing with a study budget of €2000,- per year!

• Stay fit in our Sendcloud gym and weekly bootcamp sessions!

• Pension scheme

• Discount on health insurance

• Access to many different discount programs, shop til you drop! 🛍

Presence in Eindhoven: As this role manages our core market, you thrive being at our HQ 3-5 days a week, collaborating closely with the Benelux commercial teams, business control teams, product teams and the CCO.

 📍 This position is based in our HQ in Eindhoven (Hybrid work model: at least 2-3x a week at the office)

Your mission (should you choose to accept it) 🎯

As a Customer Support Consultant at Sendcloud, you’re more than a problem-solver; you’re a guide, a coach, and sometimes even a tech magician 🪄 for our customers. Every day, you’ll help our B2B e-commerce customers navigate a variety of challenges, from software questions to shipping logistics and financial matters. Never a dull day!

You’ll interact with customers across multiple channels; calls, chats, and tickets, and ensure every interaction is professional, helpful, and human. You don’t like to just give answers; you empower customers to make confident decisions on their own, transforming them into true shipping experts. 👨‍💻

But your role isn’t just reactive. We love ideas, and you’ll be encouraged to spot patterns, suggest improvements, and help shape how we deliver world-class customer experiences. 💡Based on your interests, you’ll also get opportunities to grow, develop new skills and when you’re ready; explore areas like process optimization, product knowledge, or areas like training and quality assurance. 

Why join us? 🧐

Joining Sendcloud means stepping into a place where learning and fun go hand in hand. We believe that when people feel good, they do great things. You’ll find an open, energetic culture where feedback flows freely, creativity is encouraged, and celebrating wins, big or small, is part of daily life. 

We know life happens outside work, so we always chat openly about what works for you. Want to work remotely from time to time, from a sunny spot or your family in a different country? Let’s make it happen! We treat each other like we want to be treated: with trust, respect, and a little humour along the way. 🤝

We’ll challenge you, but we’ll also cheer you on. From day one, you’ll get opportunities to grow, through training, eventually projects, or simply stepping outside your comfort zone with the support of your teammates. We’re serious about making an impact for our customers, but we don’t take ourselves too seriously. If that balance sounds like your vibe, you’ll feel right at home here.

And yes, we back it up with perks that actually make a difference: 

• A competitive salary (€2,700–€3,000 gross/month, depending on experience)
• 28 days of holiday + your birthday off - because who wants to spend their special day at the office?
• Mini-sabbatical of 4 weeks every three years on top of your holiday days; are you already dreaming of that trip? 🏝
• €2,000 study budget to develop those skills you’ve always wanted to explore 🎓
• €500 Work From Home budget to create your perfect setup 
• 24/7 Access to our office gym, to stay fit and energized 💪🏽
• Pension plan + health insurance discounts to keep your future secure
• Travel compensation, to make the commuting life a bit easier
• Access to discount programs for shopping, lifestyle, and more

Got what it takes? 💪

• You have full professional proficiency in English and French, in speaking and writing
• Previous CS experience is a bonus, but we care more about curiosity and mindset
• People tell you you’re a great communicator; whether it’s friends, family, or random strangers
• You thrive on learning, take ownership of your mistakes, and love growing from them
• You can think on your feet, juggle multiple things at once, and stay cool under pressure
• You tackle every challenge with positivity and energy, helping customers, teammates, or processes, and never settle for a simple no
• You’re ready to jump in full-time for 40 hours a week. Your days Mon-Fri start at 8:45 and wrap at 17:30; plenty of time for evening plans 🍻
• You’re based in the Netherlands and excited to be part of our Eindhoven HQ vibe 🌍

Ready to give your career a kickstart? Apply & grow with us! 🚀

Account Manager – EMEA (Scientific Instrumentation)

Location: Netherlands (Eindhoven) or Remote within EMEA
Job Type: Full-Time
Reports to: Associate Director, Sales – EMEA

Role Overview

This position combines technical expertise with commercial strategy to drive sales of advanced scientific instrumentation across academic, research, and industrial sectors in EMEA. It is ideal for a motivated professional with a strong scientific foundation and proven ability to build relationships, manage complex opportunities, and deliver impactful solutions.

Key Responsibilities

• Develop and execute sales plans targeting universities, research institutes, government agencies, and selected industrial customers.
• Manage key accounts and identify new business opportunities across EMEA.
• Collaborate with channel partners and internal teams to support customer engagement and technical sales.
• Respond to RFQs, RFIs, and public tenders with support from technical teams.
• Represent the company at scientific conferences and trade shows.
• Monitor market trends and provide feedback to product teams on emerging research needs.
• Maintain CRM records and contribute to accurate forecasting.

Qualifications

• Bachelor’s or Master’s degree in Environmental Science, Chemistry, Physics, Geoscience, or related field.
• Demonstrated success in technical sales of analytical or scientific instruments,
• Strong communication and presentation skills, with the ability to build trust across diverse stakeholder groups.
• Fluency in English is required;  German (working proficiency) and additional languages.
• Willingness and ability to travel across EMEA for key customer engagements and occasionally to the corporate HQ in Santa Clara, California.

Desired Competencies

• Consultative Selling: Ability to uncover customer needs and propose tailored solutions.
• Relationship Management: Skilled in building and maintaining long-term partnerships.
• Strategic Thinking: Capable of aligning sales activities with broader business objectives.
• Technical Curiosity: Eagerness to learn and communicate complex scientific concepts.
• Resilience & Adaptability: Comfortable navigating diverse markets and evolving priorities.

 Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

 In possession of a valid passport, willing and allowed to travel to Picarro HQ in the USA

 Allowed to work in the Netherlands (EU citizenship).

About Picarro:

Picarro, Inc. is the world's leading producer of greenhouse gas and optical stable isotope instruments, which are used in a wide variety of scientific and industrial applications, including: atmospheric science, air quality, greenhouse gas measurements, gas leak detection, food safety, hydrology, ecology and more. The company's products are all designed and manufactured at Picarro's Santa Clara, California headquarters and exported to countries worldwide. Picarro's products are based on dozens of patents related to cavity ring-down spectroscopy (CRDS) technology. Picarro’s solutions are unparalleled in their precision, ease of use, portability, and reliability.

Honors awarded to the Company include the World Economic Forum Technology Innovation Pioneer, IHS CERA Energy Innovation Pioneer, U.S. Department of Energy Small Business of the Year, TiE50 Winner, and Red Herring Global 100 Winner.

Key investors include Benchmark Capital Partners, Greylock Management Corporation, Duff, Ackerman & Goodrich, Stanford University, Focus Ventures, Mingxin China Growth Ltd., NTT Finance and Weston Presidio Capital.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor on the basis of disability.

Posted positions are not open to third-party recruiters/agencies, and unsolicited resume submissions will be considered free referrals

Field Application Scientist

Application Scientist – EMEA
Location: Eindhoven, Netherlands (Onsite with travel)
Job Type: Full-Time
Reports to: Associate Director, Sales – EMEA

Position Overview

We are looking for a skilled and motivated Application Scientist to join our team in Eindhoven. This role blends scientific expertise with customer engagement and technical support, contributing directly to Picarro’s growth across EMEA. You will be based at our Eindhoven office and lab, where you’ll manage day-to-day lab operations and support field activities. The position requires regular travel across Europe and to the United States, with no travel restrictions.

Key Responsibilities

• Manage the daily operations of the Eindhoven lab, including:
  • Independently leading application development projects
  • Conducting product demonstrations in the office
  • Tailoring solutions to real-world applications
  • Ensuring a safe, organised, and productive environment
  • Training customers and partners onsite in Eindhoven
• Perform product installations, training, and follow-up to ensure customer satisfaction and long-term engagement.
• Collaborate with the Application Science team to develop scientific content (e.g., abstracts, presentations) for conferences and exhibitions.
• Work closely with Sales colleagues, Support teams, and Product Managers to identify new business opportunities and share customer feedback.
• Represent Picarro at conferences, trade shows, and customer visits across the EMEA region. Travel requirements may vary—some months may involve up to 50% travel, while others significantly less, depending on business needs.
• Contribute to a collaborative, inclusive team culture that values diverse perspectives, mutual respect, and continuous learning.

Qualifications

• Degree in Geoscience, Earth Sciences, Environmental Science, Chemical Engineering, or a related field (Master’s or PhD welcome).
• Several years of experience working with laser optical instruments, isotope ratio mass spectrometry, or trace gas analysers.
• Strong communication and presentation skills in English; additional languages (e.g., German, French) are a plus.
  • Ability to explain complex technical concepts in a clear, engaging way to diverse audiences.
• Experience with data analysis and visualisation tools.
• Comfortable working in cross-functional teams and contributing to a supportive, inclusive work environment.
• Willingness and ability to travel freely across Europe and to the United States.