About

The Complex Litigation practice represents tens of thousands a year against the largest companies in the U.S. In recent years, we have successful defended clients’ rights to data privacy against Capital One and Google, helped 1000s of veterans earn justice against 3M, and achieved $1B+ settlements for clients harmed in disasters such as the East Palestine Train Derailment and the Maui Wildfires.

Summary

We are seeking a Case Operations Manager to join our team. As a Case Operations Manager you are the mini-COO of cases. You work directly with leadership to drive the effective and efficient work up of client cases from sign-up to settlement.  

This role requires operational excellence and a strategic mindset, alongside the empathy to influence and the vision to lead. This successful candidate will be highly organized, enterprising, and a fast learner.

Responsibilities

• Oversee all case operations, including developing, implementing and driving adoption of the tools and processes needed for case teams to work up clients cases
• Collaborate with Legal Leadership to manage timeline, pace, and scope of case work up against deadlines
• Own inventory reporting, providing transparency into work up status, evaluating performance and identifying opportunities for operational improvement
• Partner with Product, Legal, Marketing, and 3^rd party vendors to troubleshoot obstacles and devise creative solutions to overcome hurdles faced by case teams
• Develop communication programs to deliver a world-class client experience, including designing tailored outreach plans as well as organizing group events in person or online
• Monitor efficacy of all inbound and outbound client communications, across Case Staff, 3^rd party vendors, email marketing, to drive client engagement
• Oversee staffing needs as well as training and onboarding of new case team members

Job Qualifications 

• 3+ years of work experience in operations, general management, or litigation case management
• Excellent problem-solving and structured thinking skills 
• Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans
• Advanced analytical skills, with experience delivering data-driven recommendations  
• Comfort working autonomously in fast-paced environment across multiple high-priority projects 

Bonus Points

• Prior experience as a paralegal with 2+ years of litigation experience
• Prior experience with Salesforce
• Startup or high-growth company experience (i.e., you are inclined to get things done!)

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OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus om maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO’s Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

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The Game & Event Presentation Coordinator will support the planning, budgeting, preparation and execution of game & event presentation for Detroit Lions games and other Lions and Ford Field events to ensure the highest quality standards in support of the Detroit Lions and Ford Field Management’s business objectives.  

ESSENTIAL FUNCTIONS:
The  Game & Event Presentation Coordinator responsibilities include, without limitation, the following:

• Support cross-departmental communication relevant to game & event presentation elements for Lions gamedays and other Lions and Ford Field events
• Manage creative request workflow for all Game & Event Presentation elements from ideation to production programming
• Support the creation of Game & Event scripts and rundowns
• Maintain extensive working knowledge of game entertainment inventory
• Oversee music licenses and reporting while working with the game day DJ to create music cuts for in-game use
• Collaborate with the Game Production staff regarding the acquisition, loading, testing & execution of all graphics, videos and other game and event production elements
• Coordinate Game Entertainment planning with Marketing & Events staff as necessary
• Support gameday logistics for all Game Presentation elements including Corporate Partnership, Ticketing & Community Relations initiatives (scripting, timing, prizing, etc.)
• Participate in game preview and show rehearsals, gathering feedback and necessary adjustments prior to game and events
• Function as stage manager or secondary show producer for Lions games as needed
• Help facilitate post-game evaluation and feedback process for Game Presentation team
• Act as Associate Producer and secondary Showcaller for various non-Lions games and events
• Maintain Game Grid Inventory to support the game and event planning process
• Lead the offseason tracking of asset creation for Game Presentation inventory – managing timelines to allow for creative, motion graphics and production deadlines

 Ford Field & Lions Events

• Support show preparation and event presentation with internal / external clients for Ford Field events as needed (MAC Championship, MHSAA High School Football Championships, etc.)
• Act as secondary Showcaller / Event Producer or stage manager for non-Lions games/events as needed
• Support various aspects of event presentation for marketing events including Training Camp, Season Ticket Member Programming, etc,

NONESSENTIAL FUNCTIONS:

• Must be passionate about sports and events and maintain a continued approach to learning and development to ensure an industry relevant skillset
• Will maintain an appropriate level of knowledge of Microsoft Office and other necessary software
• Must be motivated, reliable, and able to work independently or as part of a team
• Maintain professionalism when communicating with internal and external contacts
• Must be accurate and efficient with ability to meet deadlines
• Must be detail oriented with strong organizational skills
• Will keep appropriate information confidential
• Will adjust work schedule to meet departmental demands
• Will accept other responsibilities and duties required by the supervisor consistent with the objectives and essential functions of this position. Such responsibilities shall be incorporated into the position description if they are ongoing

 QUALIFICATIONS/REQUIREMENTS:

• Bachelor’s degree in sports or event management, marketing, journalism, communications or related field required
• 2-5 years of professional experience in game and event presentation, live event production or sports management required. Experience with a professional sports team and/or entertainment venue preferred
• General understanding of NFL rules, teams, players and culture
• Evidence of strong written and verbal communication skills
• Excellent interpersonal skills with ability to connect with, and relate to all levels of staff
• Strength in time management, administrative ability, organization, and customer service skills
• Strong computer skills including experience with MS Office products, including but not limited to, Word, Excel, and Outlook with the ability to learn new programs.
• Will adjust schedule as needed to meet work goals and time constraints, including working nights, weekends, and holidays as football schedule directs
• Must possess a valid Driver’s License and a good driving record
• May require work out of both the Ford Field and the Meijer Performance Training Facility
• You may use AI as a tool in creating your application, but this role is powered by human talent—your judgement, experience, and character are integral. Please let your personal talent shine. 

The Director of Facilities is responsible for the management of operations for the entire Ford Field Complex, including but not limited to, all electrical, HVAC, plumbing, and mechanical systems, the artificial turf system, and all regular and preventive facility maintenance.  This position will maintain the facility and its grounds, develop and execute capital projects and improvements, manage contractors, oversee field conversion, and ensure adequate staff are available for maintenance and coverage as needed. This position will report to the SVP Facilities.

ESSENTIAL FUNCTIONS:
The Director of Facilities will have daily responsibilities including, without limitation, the following:

The Director of Facilities will provide leadership and supervision to the Ford Field maintenance staff in the following areas:

• Directing the Ford Field maintenance staff in the maintenance of all building systems and equipment
• Directing the staff of the field conversion program to ensure the proper field protection and seating configurations are achieved within the required time constraints
• Supervising the repair, installation and maintenance of the artificial turf and serving as the primary contact for the NFL regarding the playing field
• Managing sub-contractors and 3^rd party vendors involved in the use and maintenance of all building systems and equipment
• Setting and monitoring department work schedules and staffing
• Will ensure facility plumbing, electrical, mechanical, HVAC, Roofing, and Food & Beverage equipment are continually maintained at a high level of operating efficiency and ensure warranties remain valid
• Organize, coordinate and direct maintenance and operations activities, including but not limited to, planning and scheduling conversion activities for sporting events, concerts and trade shows
• Monitor workflow activity and projections in maintenance area to ensure that daily projects, including but not limited to, maintenance work orders, special projects and conversions, are completed and future personnel resource needs are forecasted and met
• Will maintain building operating and safety policies and procedures to provide a safe, secure and clean environment for employees, tenants and guests.
• Will maintain a public safety plan and code compliance program in conjunction with the Detroit Fire Department and State code officials
• Manage capital improvement projects including preparing proposals and bids, awarding contracts and monitoring contract work.
• Manage a work order process to ensure that requests are handled in a timely fashion and appropriate parties are notified when tasks have been completed
• Participate in the facility Master Plan process

NONESSENTIAL FUNCTIONS:

• Will work in conjunction with SVP Facilities to develop and implement the department’s annual budget and ensure maintenance operations are carried out within budgeted guidelines
• Will work closely with the responsible parties in meeting all operational requirements for events
• Will monitor and approve purchase orders and timesheets for maintenance area to ensure that purchases are made within guidelines and timekeeping records are accurate
• Maintain an inventory control system for equipment, materials and tools
• Participate as a member of the management “on-call” team to deal with the operations of the facility as issues and problems arise 24/7
• Will develop and ensure safe workplace practices and procedures
• Will manage issues related to tenant leases and common area maintenance practices and procedures
• Plan, implement, and coordinate major maintenance and operational work projects within established timelines
• Supervise and evaluate the work of skilled and semi-skilled workers and operators
• Will maintain an appropriate level of knowledge of Microsoft Office and software being used, including all Building Management operating systems (lighting, HVAC, UPS)
• Establish and maintain effective working relationships with employees, management and stadium guests
• Must be motivated, reliable, and able to work independently or as part of a team
• Will maintain professionalism when communicating with internal and external contacts
• Must be accurate and efficient with ability to meet deadlines
• Must be detail oriented with strong organizational skills and ability to multi-task
• Will adjust work schedule to meet departmental demands, including working nights, weekends and holidays as needed
• Will keep appropriate information confidential

 QUALIFICATIONS/REQUIREMENTS:

• College degree in Construction, Engineering, Facility Management, or related field required
• Major Project Management experience a plus.
• Minimum of 10 years of increasingly responsible maintenance and operations experience in a large facility
• Minimum of 3 years’ experience leading a team of hands-on workers, such as plumbers, carpenters, or other skilled trades professionals
• Must have working knowledge of procedures, practices and techniques used in facility maintenance, property management and equipment use and repair
• Knowledge of procedures, practices and techniques of all skilled trade areas including carpentry, plumbing, HVAC and electrical
• Experience working with organized labor
• Knowledge of grounds keeping, landscaping, and snow removal techniques and procedures
• Knowledge of energy management and maintenance procedures and practices
• Knowledge of stadium conversion techniques and procedures used for major events such as football, concerts, tradeshows and conventions
• Exceptional written and verbal communication skills.
• Team-First mindset and approach in all duties and responsibilities
• Excellent interpersonal skills with ability to connect with, and relate to, all levels of staff, management, clients, and vendors.
• Ability to multi-task and effectively adjust to rapidly changing market and business conditions.
• Demonstrated work ethic with an innate sense of urgency and tenacity.
• Team oriented attitude, relationship building, professional demeanor and appearance.
• Strong computer skills including experience with MS Office products, including but not limited to, Word, Excel, and Outlook with the ability to learn new programs.
• Strength in time management, administrative ability, organization, and customer service skills
• Ability to work a flexible schedule including nights, weekends and holidays
• May require work out of both the Ford Field Management Office and the Meijer Performance Center Facility
• A valid Driver’s License and good driving record

• No work on Holidays or night shifts so you can have a normal/regular life balance
• Work in “happy medicine”; treating patients who are excited about improving their lives
• An opportunity to work in the growing fast paced world of aesthetics
• A small practice feel, with big company support

Key Responsibilities:

• Customer Service/Administration
• Greet all patients, and offer beverage
• Check patients in and make sure schedule reflects appointment status
• Check patients out and schedule next appointment
• Maintain accountability for the schedule book
• Introduce visitors to the appropriate personnel that will assist with their concerns
• Conduct confirmation calls for appointments
• Pull next day’s patient charts and organize per scheduled appointment time
• Prepare new patient charts
• Maintain inventory of all front office supplies
• Check email and forward to the appropriate staff member
• Organize and maintain file system
• Keep Font Desk and Lobby area clean
• Billing
• Process payments
• Print daily close out reports on scheduling system and review for accuracy.
• Fill deposit slips for all received cash and checks

Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Use of the telephone, computer and other related instruments or devices
• Vision and hearing acuity
• Standing and walking for periods of time
• Ability to lift up to 25 pounds

Key Skills/Qualifications:

• Must be familiar with MS Office, including Excel, Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to add, subtract, multiply and divide
• Ability to carry out instructions furnished in written, oral, or diagram form
• Ability to problem solve'

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ABOUT SHINOLA

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well-loved.  Our thoughtful craftsmanship, timeless design, and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own!  Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.  

ABOUT THE ROLE 

The Material Handler plays a key role in supporting daily factory operations by ensuring materials and products are accurately received, stored, and distributed. This position is responsible for managing the flow of goods in and out of the facility, helping maintain inventory accuracy, and supporting production teams with timely material delivery. This is a hands-on role in a fast-paced environment with the opportunity to contribute directly to operational efficiency and product quality. 

KEY RESPONSIBILITIES 

• Receive, unload, and verify incoming shipments for accuracy and quality 
• Accurately record and store materials in designated locations 
• Pick, stage, and deliver materials to support production lines
• Pack and prepare outbound shipments in accordance with company standards 
• Perform cycle counts and assist with annual physical inventory 
• Monitor inventory levels and report discrepancies, damages, or shortages 
• Fulfill internal requests for surplus or replacement parts 
• Maintain organization and cleanliness of stockroom and warehouse areas 
• Utilize RF scanners and internal systems to track inventory movement 
• Follow all company policies, safety procedures, and operational guidelines 

 QUALIFICATIONS 

• High school diploma or equivalent experience 
• 1+ years of experience in shipping, receiving, warehouse, or material handling preferred 
• Ability to work independently with a strong sense of urgency and accountability 
• Comfortable working cross-functionally in a team-oriented environment
• Strong attention to detail and organizational skills
• Basic math and computer proficiency; willingness to learn new systems and RF devices 
• Strong communication and interpersonal skills 
• Ability to lift 30–50 lbs and stand for extended periods of time
• Ability to read labels and follow written instructions accurately 

Note: This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization.

Filson and Shinola are equal opportunity employers. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.

Who we are

Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world’s first fully driverless commercial transportation service with Walmart. Gatik's Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation. 

The company's proprietary Level 4 autonomous technology, Gatik Carrier™, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile. With robust capabilities in both highway and urban environments, Gatik Carrier™ serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers' logistics operations. 

About the role

Gatik is seeking an Inventory Specialist to oversee material flow and inventory management supporting our vehicle builds and daily operations. Based in Rochester Hills, Michigan, this role plays a critical part in maintaining accurate inventory systems and ensuring materials are organized, traceable, and readily available. You’ll work closely with cross-functional teams—including Engineering, Production, and Finance—to enable efficient workflows and uphold high standards of inventory integrity.

This role is onsite 5 days a week at our Rochester Hills, Michigan office!

What you'll do

ABOUT FILSON AND SHINOLA

In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available. Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved.  Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own!  Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.  

ABOUT US

As part of our shared services finance team supporting both Shinola and Filson, this role contributes to the strength and integrity of our financial operations. Each team member plays an active part in shaping the success of our brands by ensuring accuracy, timeliness, and excellence in execution. 

ABOUT THE ROLE

The Controller is responsible for leading all financial reporting, internal controls, compliance, period-end close activities, tax-related and audit interactions across multiple subsidiaries under the Bedrock Manufacturing platform (including Shinola and Filson).

This role directly oversees the Accounting Manager and their team, the AP/AR Manager and specialists, the Cost Accountant, and partners with an external group for Tax. The Controller will collaborate closely with the CFO and with other senior leaders across both brands to ensure accuracy, transparency, and strategic alignment of all financial operations.

We are seeking a high-integrity, high-energy leader with strong technical accounting expertise and a passion for developing teams. The ideal candidate is a collaborative, solutions-oriented professional who thrives in a fast-paced, multi-entity environment and challenges the status quo to drive continuous improvement.

KEY RESPONSIBILITIES

Financial Leadership & Reporting

• Prepare accurate and timely financial statements (balance sheet, income statement, cash flow) and provide actionable insights to guide business decisions.
• Manage all day-to-day accounting functions, including Accounts Payable (A/P), Accounts Receivable (A/R), Payroll, and month-end/year-end close processes.
• Communicate financial results and performance trends to leadership teams.

Internal Controls & Compliance

• Establish, monitor, and improve internal financial controls to minimize risk and ensure GAAP compliance.
• Partner with Bedrock Manufacturing Corporation to document, enhance, and standardize processes and approval workflows.
• Ensure compliance with financial regulations, tax laws, and accounting standards.

Audit, Tax & Treasury

• Serve as the primary liaison for external auditors; oversee audit planning, execution, and completion.
• Coordinate tax filings through external providers and ensure all compliance deliverables are met.
• Prepare monthly collateral and loan compliance reporting to financial institutions.

Budgeting & Forecasting

• Support the development of annual budgets, forecasts, and financial projections in alignment with strategic goals.
• Partner with the CFO and Director of Finance on working capital management, financial analysis, and KPI tracking.

Operational Excellence

• Collaborate with brand leadership on inventory management, cost accounting, and operational KPIs.
• Drive process improvements and scalability initiatives, targeting a five-day financial close.
• Foster a culture of continuous improvement and accountability within the finance team.

Leadership & Development

• Lead, mentor, and develop accounting and finance professionals across multiple entities.
• Build a culture of integrity, transparency, and professional growth.

 QUALIFICATIONS

• Bachelor’s degree in accounting or finance required; master’s degree or CPA strongly preferred.
• 8+ years of progressive accounting/finance experience with at least 3 years in a leadership role.
• Strong knowledge of GAAP, financial reporting, tax planning, and internal controls.
• Demonstrated experience managing finance and accounting teams in a multi-entity or manufacturing environment.
• Advanced proficiency in Microsoft Excel and ERP systems, NetSuite preferred.
• Experience with Shopify, 3PL, DataLake, Azure, or Power BI a plus.
• Proven success operating in consumer products, retail, or omni-channel businesses.
• Excellent communication and interpersonal skills; ability to influence and partner cross-functionally.
• Integrity, honesty, and a high ethical standard are essential.
• Self-starter with a continuous improvement mindset, strong problem-solving skills, and drive to achieve results.

Note: This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization.

Filson and Shinola are equal opportunity employers. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.

Client Automation Specialist (Field Service Technician)

Location: Detroit, MI (Romulus, MI)
Service Area: 100 Mile radius to Detroit

At Ernest, we’re more than a packaging company — we’re problem solvers, innovators, and partners in our clients’ success. We’re looking for a Client Automation Specialist to join our Detroit Division — someone who thrives on hands-on technical work, enjoys being on the road, and takes pride in helping clients keep their operations running smoothly.

As a key member of the Ernest team, you’ll be the trusted expert supporting our clients who purchase or lease packaging and warehouse equipment. You’ll install, service, and maintain machinery, diagnose and repair issues, and provide the kind of customer service that keeps clients coming back.

What You’ll Do

• Partner closely with sales reps and customers to provide expert equipment and machinery knowledge.
• Facilitate and oversee installation and start-up of newly sold equipment.
• Provide warranty service and support on equipment sold.
• Train customers on proper care, operation, and maintenance of their equipment.
• Maintain, modify, and repair client equipment as needed.
• Ensure accurate billing for all services performed.
• Maintain organized customer service records for all clients using Ernest equipment.
• Communicate important customer needs or issues to management as discovered during service calls.
• Promote and sell Preventative Maintenance Programs to clients using Ernest equipment.
• Manage the ordering and inventory of spare and replacement parts.
• Stay current with and train on new equipment lines carried by Ernest.
• Maintain and inspect demo equipment, keeping detailed reports for every use.

What You Bring

• Exceptional customer service and communication skills — you’re as comfortable in front of a client as you are behind a toolbox.
• Strong mechanical and electrical aptitude with the ability to troubleshoot effectively.
• Self-motivated and organized — you can prioritize work independently in the field.
• Proven ability to identify and resolve problems quickly, minimizing client downtime.
• Electrical and mechanical experience gained through the U.S. military or equivalent training.
• Ability to source parts from multiple vendors as needed.
• Proficiency in reading equipment and electrical schematics/drawings.
• Skilled in diagnosing and repairing mechanical or electrical issues efficiently.
• Comfortable making equipment recommendations and presentations to clients.
• Adaptable to varied work environments, from warehouse floors to outdoor installations.
• Valid driver’s license with a clean driving record (as required by state or location).

Why Ernest

At Ernest, your work goes beyond machinery — it’s about connection. You’ll be part of a team that believes when one person moves ahead, we all move forward. You’ll have the opportunity to grow your technical skills, build long-term client relationships, and make a real impact every day.

Pay range: $25 - 40/hour DOE 

Please learn more about Ernest by watching some of our Youtube videos:

Newest Company Video with Keanu Reeves!