Job Description

Join our team as a Technical Support Agent in a highly supportive and collaborative environment. We are seeking a motivated professional who brings strong customer service skills and a commitment to delivering an exceptional support experience. In this role, you will be responsible for providing technical assistance to external clients across a variety of computer applications and platforms, ensuring issues are handled efficiently and professionally while maintaining a high standard of service quality.

Job Responsibilities

• Provide prompt and effective technical assistance via phone or email, ensuring customer service excellence and managing expectations. 
• Log and manage all customer-reported issues in our ticketing system. 
• Monitor and respond to customer inquiries, lead communication efforts, and ensure timely status updates and issue resolution. 
• Diagnose and resolve technical issues remotely, utilizing available resources for research. 
• Advise users on best practices and appropriate actions. 
• Follow up with customers to ensure complete resolution of issues. 
• Redirect or escalate problems to the appropriate internal or external resource. 
• Identify and escalate situations that require urgent attention. 
• Create and update client support documentation, knowledge base articles, and problem resolution records.

Job Qualifications

• Strong verbal and written communication skills with the ability to provide excellent customer support.
• Proven customer service experience with a strong understanding of support best practices and a customer-first mindset.
• Strong analytical and problem-solving skills to troubleshoot and resolve IT-related issues efficiently, with the ability to identify root causes and implement effective solutions.
• Ability to work independently while collaborating effectively within a fast-paced team environment, demonstrating ownership and accountability for assigned work.
• Experience using help desk or ticketing systems.
• Excellent time management, organizational skills, and attention to detail.
• Positive attitude with the ability to adapt to changing priorities and work well with customers and team members in dynamic environments.
• Working knowledge of Windows operating systems and macOS environments.
• Experience supporting Active Directory, Azure Active Directory, Microsoft 365 (Office 365), and Google Workspace (G Suite).
• Familiarity with VoIP systems and related technologies.
• Basic desktop and end-user troubleshooting experience, including printers, scanners, and peripheral devices.
• Understanding of computer networking, Wi-Fi connectivity, and network-attached devices.
• Experience with HaloPSA, NinjaOne RMM, IT Glue, or Hudu is a plus.
• Experience supporting WatchGuard and SonicWALL firewalls is preferred.
• Familiarity with Ubiquiti switches and wireless access points is a plus.
• Experience with VoIP platforms such as 3CX, FreePBX, FusionPBX, Asterisk, or Freeswitch is highly desirable.
• Knowledge of cybersecurity and IT management tools such as Huntress EDR, AutoElevate, Veeam, Proofpoint, and Exclaimer is a plus.
• Industry certifications such as Network+, Security+, Server+, CCNA, MCSA, or MCSE combined with relevant experience are highly valued.

Compensation

Pay rate ranges from $16.27/hour up to $24.25/hour and may vary by experience and location.

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:

https://app.hireflix.com/public-application/65c3ddbc860b13de5d6c570c 

MongoDB is looking for a transformational HR Leader who has partnered with senior leaders to drive complex, global change at scale. As the Senior Director, you will partner with the Chief Revenue Officer Leadership Team and the VP, HRBP to drive a people strategy that enables durable, profitable growth, expands our market reach, and builds a deep bench of leaders for tomorrow. The role reports to the VP, HR Business Partnering and manages a global team of two. 

At MongoDB, the HRBP team’s key focus is to be a trusted advisor to business leaders, translating business strategy into people and organizational priorities that drive performance, culture and growth. This includes shaping workforce strategy & culture, optimizing organizational design and building leadership capability. They use data and insights to influence decisions, anticipate talent needs and ensure that the business has the right structure, culture and capabilities to scale. In short, they are an extension of the business leadership team. They accomplish all of this through very close collaboration with the various other functions within the People Team - Total Rewards, Culture Talent & Development, Talent Acquisition, Regional HR, HR Operations, and People Analytics.  

Key Responsibilities

​Strategic Partnership & Business Leadership

• Serve as a trusted advisor to the CRO and global Sales leadership team, shaping people and organizational strategies that drive scalable revenue growth and global market expansion
• Leverage business acumen and data-driven insights to influence decisions on organization design, talent strategy, and leadership effectiveness
• Lead and develop a global team, fostering growth, excellence, and deep partnership capability

Talent & Performance Management

• Drive a high-performance culture through disciplined goal-setting, continuous feedback, and performance calibration across regions
• Partner with leaders to identify, develop, and retain top talent
• Use analytics and insights to diagnose trends, assess bench strength, and implement targeted development and engagement strategies that sustain performance
• Practice what you coach within your own team, providing continuous feedback, coaching and guidance to your team of BPs

Leadership Development & Succession Planning

• Lead succession planning for critical roles, ensuring depth and readiness across the global Sales organization
• Provide executive coaching and counsel to senior leaders to elevate influence, decision-making, and people leadership capability

Organizational Planning, Design & Change Leadership

• Lead global transformation and organizational design initiatives to ensure that the organizational structure enables accountability, scalability and performance
• Architect organizational change, ensuring transformations are executed thoughtfully and sustainably with clear communication and employee engagement

Culture & Employee Experience

• Act as a culture carrier and change agent, embedding company values and leadership principles into daily decisions, programs & behaviors
• Foster a culture of retention where teams feel empowered and aligned to outcomes

Profile & Experience

• 12+ years of HR experience, including 8+ years in senior HRBP roles and at least 4+ years leading a team of HRBPs
• Proven success leading people strategy and organizational transformation in a high-growth, high-performance technology company
• Strong business acumen and deep understanding of Go-To-Market operations and strategies
• Demonstrated ability to influence, build trust, and drive change across complex global organizations with very senior leaders
• Track record of leading through ambiguity and scaling organizations
• Analytical and insight-driven; uses data to guide decisions and measure impact
• Exceptional communication, judgment, and credibility at the most senior levels
• Consumption experience is a plus

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273422877

Job Title: Claims Manager – Partner Programs

Location: Austin, TX / Dallas, TX / Morristown, NJ

Reports To: Senior Claims Program Manager / Head of Claims, Spinnaker (Director, Claims-Partner Programs)

About Hippo: 

Hippo Holdings consists of national property and casualty insurance companies—including Spinnaker Insurance Company and its subsidiaries, rated A- (VIII) by A.M. Best—along with an insurance agency and a managing general agent. Enabled by technology, Hippo brings products to market through a diversified range of offerings sourced from both owned and third-party programs, available on an admitted and surplus lines basis. We partner with innovative market leaders across personal, commercial, and specialty lines, as well as traditional and non-standard opportunities.

About You:

The Claims Manager – Partner Programs is responsible for the day-to-day oversight and performance management of assigned programs and Third-Party Administrators (TPAs). This role ensures claims are handled in accordance with established guidelines, regulatory requirements, and service expectations while supporting strong claim outcomes and partner relationships.

What You’ll Do:

Program Oversight & Execution

• Oversee claims handling for assigned programs to ensure compliance with claims guidelines, coverage intent, and regulatory requirements
• Monitor TPA performance including timeliness, reserving accuracy, and overall claim quality
• Conduct file reviews and QA audits to identify trends and improvement opportunities
• Assist in implementation and maintenance of claims guidelines and best practices
• Support onboarding of new programs including TPA setup, workflows, and reporting requirements

Operational Support & Reporting

• Analyze claims data and KPIs to identify emerging trends and performance issues
• Prepare stewardship and performance reports for internal stakeholders and program partners
• Track and follow up on corrective action plans
• Support reinsurance reporting and documentation requirements
• Assist with regulatory audits, data calls, and compliance reviews

Stakeholder Collaboration

• Serve as a primary point of contact for TPAs on routine matters
• Partner with underwriting, actuarial, finance, and legal teams
• Participate in program-level meetings and continuous improvement initiatives

Professional Development

• Build expertise in coverage analysis, reserving, litigation management, and regulatory compliance
• Support senior team members on complex claims
• Participate in training and development opportunities

Must Haves:

• 5–8 years of claims handling or program oversight experience
• Experience working with TPAs, MGAs, or delegated authority programs preferred
• Strong understanding of claims fundamentals
• Familiarity with multi-state regulatory environments
• Strong analytical, organizational, and communication skills
• Proficiency in Microsoft Excel and claims systems

Nice to Have:

• Experience in program business or fronting carrier environment
• Exposure to reinsurance reporting
• Industry designations such as AIC, CPCU, or ARM preferred

Benefits and Perks

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:

• Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
• Equity - This position is eligible for equity compensation 
• Training and Career Growth - Training and internal career growth opportunities
• Flexible Time Off - You know when and how you should recharge
• Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
• Hippo Habitat - Snacks and drinks available for onsite employees 

The Morristown, NJ base pay range for this role is $120,000 - $150,250. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs and market demands.

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. 

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.

Title: Director, Program Business

Location: Morristown, NJ / Dallas, TX / Austin, TX 

Reports To: Chief Program & Underwriting Officer, Spinnaker

About Hippo: 

Hippo Holdings consists of national property and casualty insurance companies—including Spinnaker Insurance Company and its subsidiaries, rated A- (VIII) by A.M. Best—along with an insurance agency and a managing general agent. Enabled by technology, Hippo brings products to market through a diversified range of offerings sourced from both owned and third-party programs, available on an admitted and surplus lines basis. We partner with innovative market leaders across personal, commercial, and specialty lines, as well as traditional and non-standard opportunities.

About You:

We are seeking a committed, experienced, and energetic individual to join our team. This is a collaborative leadership role accountable for program management and underwriting of a sub-portfolio of programs within Spinnaker. The ideal candidate will be self-motivated, a change leader that challenges and continuously improves existing processes and procedures, as well as a subject matter expert in personal lines, commercial lines, program management and compliance. 

What You'll Do:

A Director, Program Business, Spinnaker, you will act as “CEO” of a number of Spinnaker programs. You will have primary P&L responsibility for the book of business, and you will be responsible for setting program annual goals which will include strategies and tactics for profit, growth, expense management, and allocation of catastrophe capacity. A key strategic part of the role is relationship management, and you will act as the primary interface with each program, to include their Claims TPA, reinsurers and the brokers.

Day-to-day responsibilities include:

• Represent your assigned programs as a member of the Spinnaker senior leadership team
• Accountable for ensuring your programs are in compliance with our contractual terms and follow all regulatory compliance requirements
• State filing review/signoff along with broader program-specific teams
• Quality and accuracy of the deal-specific business terms
• Responsibility for each program meeting strategic objectives as stated by the CEO and senior leadership team
• Oversight of onboarding checklist(s) for new programs assigned to you
• Oversight of renewal strategy in collaboration with Finance and Operations
• Collaborate with Finance and Operation to ensure monthly reinsurer reporting are done correctly
• Collaborate with Finance and Operation to ensure account reconciliation, including review and approval of account balances due MGAs/reinsurers
• Collaborate with Finance and Operation to ensure claims and treaty reporting, including review and approval of program-specific claims and IBNR are done correctly
• As needed, participate in the new business development process, in collaboration with the broader team
• Review of potential new business opportunities
• Collaborate with the Hippo Reinsurance team to ensure:
• Specific reinsurance placements are done correctly and timely
• Participate in industry conferences/events; marketing and reinsurer visits as needed

As owner of each program, and in addition to the broader duties outlined above, program specific responsibilities include:

• Overall P&L responsibility for programs in your portfolio. Implement action steps to improve underwriting results of programs as necessary
• Develop annual growth and profit plans for the program
• Develop and/or amend underwriting guidelines specific to each program
• Plan, manage, and evaluate work of program administrators/MGAs
• When applicable, develop and manage CAT management objectives including PML management in conjunction with Hippo risk management department
• Direct responsibility for portfolio management of assigned programs including but not limited to, management/allocation of limit accumulations, remediation or culling of unprofitable business, and oversight of remediation of MGAs with unsatisfactory audit results
• Work with program brokers and MGAs to place reinsurance specific to the program and coordinate with Hippo risk management department. Responsible for ensuring signed reinsurance agreements are loaded to contract database (Lexion)
• Collaborate with Spinnaker Claims department to monitoring claim activity on program and act where appropriate (e.g. underwriting guidelines, forms development, claims operations)

Key Program Audit responsibilities include:

• Conduct underwriting audits and quality reviews to validate compliance with all underwriting guidelines and quality standards are met
• Conduct termination and run-off processes for discontinued programs

Must Haves:

• 7+ years of risk management experience in personal and/or commercial insurance positions of increasing responsibility required
• Bachelor’s degree required
• Proficient with setting and negotiating Reinsurance Programs
• Contract Drafting experience
• Experience with coverage analysis
• Understanding of technical claims proficiency and execution of best claim practices
• Understanding of insurance concepts such as contracts, policy forms, reinsurance, state regulation, and claims coverage
• Strong business acumen and ability to collaborate with other departments and stakeholders
• Demonstrated success in exercising independent decision-making, problem-solving, and negotiation competency
• Strong organizational and analytical skills with ability to conduct analysis on unstructured data
• Intermediate Excel skills are required
• Customer-service and relationship oriented

Nice to Have:

• Professional designations desired (CPCU, ARM, AIC, SCLA, etc.)

Benefits and Perks

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:

• Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
• Equity - This position is eligible for equity compensation 
• Training and Career Growth - Training and internal career growth opportunities
• Flexible Time Off - You know when and how you should recharge
• Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
• Hippo Habitat - Snacks and drinks available for onsite employees 

The Morristown, NJ base pay range for this role is $150,000 - $250,000. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs and market demands.

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. 

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known. 

Job Details:

• 💼 Revenue Team
• 📍 Denver, CO
• 🕜 Full-time / Hybrid
• 💰 Compensation 
  • Salary Range: $70,000.00 - $80,000.00 (Commission: $130,000.00 - $140,000.00 OTE)

What you will do:

You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results. 

What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals.

We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success.

Where you will have impact:

Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.

Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.

Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.

Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.

Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.

Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your network.

About our team:

You’ll join a global Revenue team of 150+ sales professionals across 24 countries. Our team works across the full Lighthouse product suite, helping hotels, chains, and hospitality groups achieve their commercial goals. It’s a collaborative, high-energy environment with real opportunities for career growth and the chance to learn from experienced leaders as we continue to expand our market share.

What’s in it for you?

• Flexible time off: Autonomy to manage your work-life balance. 
• 401k matching: Up to 4%.
• Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
• Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.
• Employee Assistance Program: 100% confidential and free.
• Employer paid Short Term Disability + $50,000 Life Insurance 
• Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
• Wellbeing support: Subsidized ClassPass subscription.
• Referral bonus: Earn rewards for bringing in new talent.

Who you are:

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.

WHO WE ARE:  

Aviatrix® is pioneering the Cloud Native Security Fabric — the architecture the Containment Era requires. The Cloud Native Security Fabric governs every workload communication path across every cloud, every VPC, every Kubernetes cluster, and every serverless function, from a single policy plane. One rule. Universal propagation. Enforced at the workload, not at a chokepoint. Trusted by more than 500 of the world's leading enterprises. For more information, visit aviatrix.ai. 

ABOUT THE ROLE:

We are looking for a seasoned Senior DevOps Engineer to join our team and take ownership of our CI/CD ecosystem, cloud infrastructure automation, and developer platform. This is a journey-level, fully qualified position where you will independently design and drive solutions across complex, diverse projects — bringing both technical depth and collaborative leadership to everything you do.

You will work at the intersection of infrastructure engineering, AI-driven tooling, and modern cloud operations, partnering closely with development and TechOps teams to accelerate delivery cycles and ensure the reliability, security, and scalability of our systems.

Key Responsibilities:

• Design, implement, and maintain robust, scalable CI/CD pipelines across multiple environments, applying industry best practices to optimize delivery speed and system reliability.
• Automate the provisioning and lifecycle management of cloud resources (VMs, EC2, and more) using Infrastructure as Code — with Terraform as the primary tool — ensuring consistent, repeatable, and auditable deployments.
• Manage and optimize cloud networking configurations, supporting complex developer workflows and infrastructure scalability requirements.
• Integrate AI and large language model (LLM) capabilities into DevOps tooling and developer workflows, including leveraging Model Context Protocol (MCP) for intelligent automation and context-aware pipeline tooling.
• Collaborate with engineering and operations teams to identify bottlenecks, reduce toil, and continuously improve the release process.
• Apply security best practices to deployment pipelines and cloud infrastructure, proactively identifying and remediating vulnerabilities.
• Monitor, observe, and optimize infrastructure performance, taking initiative to resolve complex issues before they impact customers.
• Evaluate emerging tools and technologies — particularly in the AI/LLM space — and provide guidance on how to incorporate them effectively into organization workflows.
• Communicate technical strategies and recommendations clearly to senior internal and external stakeholders, adapting your approach to diverse audiences and often driving alignment on difficult decisions.

Qualifications:

• 5+ years of related DevOps/infrastructure engineering experience (or 3 years with a Master’s degree or equivalent experience).
• Deep, hands-on expertise with Terraform for infrastructure as code — this is a must-have.
• Hands-on, production-level experience building and deploying AI/LLM-integrated systems — this is a must-have. You have worked directly with large language model APIs, designed AI-assisted workflows, and shipped real tooling powered by LLMs in an engineering or DevOps context.
• Hands-on, production-level experience with Model Context Protocol (MCP) — this is a must-have. You have implemented MCP-based integrations to build intelligent, context-aware developer tools, automation pipelines, or agent workflows, not just read about it.
• Strong command of CI/CD platforms (e.g., GitHub Actions, GitLab CI, Jenkins, CircleCI, or similar).
• Experience provisioning and managing cloud infrastructure on AWS, GCP, or Azure (EC2, VMs, VPCs, IAM, etc.).
• Solid understanding of cloud networking concepts (VPCs, subnets, security groups, load balancers, DNS).
• Demonstrated ability to work independently, resolve ambiguous and complex problems, and deliver high-quality solutions with minimal supervision.

Preferred:

• Experience with Kubernetes, Helm, or container orchestration platforms.
• Familiarity with GitOps workflows (e.g., ArgoCD, Flux).
• Scripting proficiency in Python, Bash, or Go.
• Knowledge of observability tooling (Datadog, Prometheus/Grafana, OpenTelemetry).
• Experience building internal developer platforms (IDPs).

US Pay Range:

The US National annual base salary range for this full-time position is $131,500-$154,700 + benefits + 401(k) match + equity. The pay range is determined by the role, work location, job-related skills, level, experience and relevant education. [Certain roles are eligible to earn sales commission, depending on the terms of the applicable plan.] The range displayed is the minimum and maximum target base salary and is applicable only for new hires for the listed position located in the US. Your Talent Advisor can share more details regarding salary ranges, benefits, and equity for your location during the hiring process.

Horace Mann is seeking a detail-oriented and customer-focused Senior Billing Resolution Specialist to support billing operations across Individual Supplemental and Group Products. In this role, you will review, evaluate, and process billing changes and premium receivables while ensuring accuracy, compliance, and an exceptional customer experience.

This position plays a key role in maintaining service standards, resolving complex billing inquiries, and supporting continuous improvement initiatives within Premium Services.

Key Responsibilities

Billing Operations & Processing

• Prepare daily morning deposits and process daily carrier payments, ensuring all transactions are accurate, timely, and aligned with established financial controls and procedures.
• Maintain Billing Administrative system to ensure accurate invoice generation and premium billing.
• Review, evaluate, and process change requests, comparison reports, and suspense reports across multiple lines of business.
• Accurately process and apply premiums and contract deposits, ensuring compliance with all business rules and regulatory requirements.
• Maintain a strong understanding of Policy Administration systems to support efficient and accurate processing.
• Ensure all transactions are completed within established service level and quality standards.
• Remain available in the phone queue while completing daily work and handle inbound calls from clients, agents, payroll administrators and third parties, providing timely and accurate support.

Customer Service & Resolution

• Evaluate and act on billing inquiries and payments from clients, agents, school payroll administrators, and third parties.
• Provide a high level of customer service, ensuring a positive experience for all stakeholders.
• Maintain a client-focused mindset, striving to exceed agent and customer expectations in every interaction.
• Resolve billing issues efficiently with a focus on first-call or “once and done” resolution.
• Maintain strong relationships with assigned groups, ensuring consistent communication, responsiveness, and a high level of service.

Quality, Compliance & Performance

• Uphold all regulated and filed rules, ensuring compliance across all billing activities.
• Maintain individual production and quality standards across individual, group, and suspense processing.
• Provide updates on assigned work to ensure transparency and adherence to service level expectations.

Collaboration & Team Support

• Actively facilitate or participate in team meetings, training sessions, and collaborative work efforts.
• Partner with peers and leadership on work prioritization and distribution to meet service expectations.
• Support team members as needed to ensure overall team success and service level achievement.

Process Improvement & Continuous Learning

• Identify opportunities for process improvements, eliminating inefficiencies and enhancing controls and procedures.
• Execute improvement initiatives that drive operational efficiency and accuracy.
• Participate in professional development opportunities, including AINS and/or LOMA coursework (preferred).

Qualifications & Experience

• H.S. Diploma or GED required.
• Experience in billing, premium processing, or insurance operations across multiple lines of business preferred.
• Strong understanding of policy administration and billing systems.
• Excellent analytical, problem-solving, and organizational skills.
• Strong communication skills with a customer-first mindset.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Demonstrated commitment to accuracy, compliance, and quality performance standards.

Pay Range:

• $24.18 - $33.05/hr.

Salary is commensurate to experience, location, etc.

Horace Mann is looking for individuals who want to work with purpose. Being part of our organization means you can empower educators and others who serve the community to receive better benefits and financial stability. 

The Wise Benefits™ product suite captures the supplemental benefit offerings of Horace Mann's Worksite Division. These policies help offset the costs major medical insurance may not cover. Support the heroes in our schools and communities by helping them achieve financial peace of mind.

We are currently seeking a Territory Development Specialist to help us increase sales to existing and potential new clients within a specific territory. Your key responsibility will be helping us expand our customer base and establish our reputation within our niche markets.

Responsibilities

• Schedule and conduct group and individual meetings within the established client base
• Identify and solicit new business prospects in the assigned territory for new account growth
• Act as a point of contact for existing and potential customers
• Perform initial and follow-up sales calls on prospective and current clients        
• Identify customer needs and recommend product solutions
• Maintain accurate records of sales activities

Required Skills

• Sales experience required. B2B is strongly desired
• Enthusiastic, self-motivated, career minded
• Results-oriented, driven self-starter
• Excellent verbal and written communication skills
• Proven ability to achieve goals
• Life & Health insurance license is required, but can be obtained during the onboarding process

Please use the following scheduling link to select a convenient time to discuss:

https://calendly.com/kendall-lading

#vizi#

#LI-KL1

National Teachers Associates (NTA Life), a subsidiary of Horace Mann, is hiring! Our company offers a protected territory and a favorable work/life balance. Horace Mann, a highly regarded insurance company founded in 1945, specializes in providing nationwide benefits to public sector employees. Through our partnerships with reputable associations, unions, and administrations, we offer exceptional opportunities for individuals seeking a lucrative sales profession with no cold-calling, prospecting, or lead buying challenges.

Horace Mann is looking for individuals who want to work with purpose. Being part of our organization means you can empower educators and others who serve the community to receive better benefits and financial stability. We are currently seeking a Territory Development Specialist to help us increase sales to existing and potential new clients within a specific territory. Your key responsibility will be helping us expand our customer base and establish our reputation within our niche markets.

Responsibilities

• Schedule and conduct group and individual meetings within the established client base
• Identify and solicit new business prospects in the assigned territory for new account growth
• Act as a point of contact for existing and potential customers
• Perform initial and follow-up sales calls on prospective and current clients       
• Identify customer needs and recommend product solutions
• Maintain accurate records of sales activities

Required Skills

• Sales experience required. B2B is strongly desired
• Enthusiastic, self-motivated, career minded
• Results-oriented, driven self-starter
• Excellent verbal and written communication skills
• Proven ability to achieve goals
• Life & Health insurance license is required, but can be obtained during the on-boarding process

Please use the following scheduling link to select a convenient time to discuss:

https://calendly.com/kendall-lading

#vizi#

#LI-KL1

ESSENTIAL JOB RESPONSIBILITIES include but are not limited to:

• Supports and demonstrates IMA’s core values
• Values and understands the importance of diversity, equity, and inclusion among all IMA associates
• Under moderate guidance, receives initial international Employee Benefits and Property & Casualty requests from all IMA market offices; assigns request to appropriate IMA Global team member or internal stakeholder
• Under direct guidance, assists Global AE and Global Practice Lead with marketing and data collection process for new and existing lines of coverage
• Under direct guidance, creates client-facing sales materials and internal training documents and/or presentations
• Assists with scheduling and logistics for training opportunities for all market offices
• Creates comparison spreadsheets for AE and/or Practice Lead to review policy documents for all sold and bound coverages
• Assists with communicating binding instructions for international EB and P&C programs
• Responsibility for EPIC account review and data entry for accounts
• Responsibility for content creation and updates on Global Risk & Benefits SharePoint site
• Responsibility for policy and information entry of reverse flow accounts for partner data systems

REQUIRED EXPERIENCE AND SKILLS include but are not limited to:

• Required: strong project management skills
• Experience with MS Office products required (specifically PowerPoint, Outlook, Word, and Excel)
• Attains and maintains the appropriate insurance agent/broker licensing required in state of domicile
• Limited travel required (less than 10%)
• Associate’s or Bachelor’s degree preferred or equivalent experience

#LI-JS1

About Avride

Avride is a U.S.-based autonomous vehicle company headquartered in Texas, with additional global R&D hubs. We develop and operate both autonomous cars and delivery robots. Since 2017, we’ve built deep expertise in autonomous systems. Today, in partnership with Uber, we operate a fleet of robotaxis in Dallas, Texas. Our Operations Team of drivers is essential to testing, ensuring every mile meets the highest safety standards while working closely with engineering and QA in a fast-paced, mission-driven environment.

About the Role

What You'll Do

• Operate autonomous vehicles safely and lawfully to collect critical data on system performance and environmental factors.
• Interact professionally with riders, engineers, and company operations leaders to provide feedback and insights.
• Monitor vehicle performance and conduct in-field testing to ensure operational safety.
• Prepare vehicles daily for in-field operations, including safety checks and system readiness.
• Submit detailed reports to support system advancements and operational improvements.
• Be prepared for the actions of other drivers and pedestrians as well as for unexpected events.
• Be alert and distraction free while in vehicles.

What You'll Need - Please include any professional driving experience (including Uber/Lyft/Favor or similar platforms) on your resume.

• Experience as an autonomous vehicle operator, experience driving for an app-based company (Lyft, DoorDash, etc.), or a combination of professional driving experience and IT/technical experience. 
• If you have an Uber Driver account, it must be in good standing (no deactivations or unresolved issues)
• A valid US driving license for the last 3+ years
• Candidates must be at least 25 years old, unless you have a grandfathered Uber driver account that was established before turning 25.
• Must have a clean driving record with no DUIs, drug, and/or alcohol-related offenses within the last 5 years
• Able to anticipate hazardous situations and act quickly and safely, despite adverse conditions or the mistakes of others when operating a motor vehicle
• Have a thorough knowledge of local traffic regulations
• Excellent communication skills and a strong attention to detail
• A willingness to work in various weather conditions and comfortable driving on different types of roads
• Takes ownership with a high level of responsibility
• Uber eligibility check, drivers check, background check and drug test completed prior to start 
•  

Nice to Have

• Knowledge of vehicle technology and control systems
• Certification from safe driving or defensive driving courses
• Additional courses in Safety Driving or Defensive Driving

Benefits:

• Pre-tax commuter benefits
• Employer Subsidized Healthcare Benefits thru our 3rd party employer of record partner
• Flexible Spending Account for healthcare-related costs
• Short and long-term disability and life insurance thru our 3rd party employer of record partner
• 401k package

Position Summary: The Continuous Improvement Leader is a results-oriented role responsible for leading the identification and implementation of process enhancements across the organization. A critical role in evaluating, designing, and implementing business processes to boost efficiency, quality, reduce waste, and elevate the client experience using lean methodologies. The role requires data analysis, process mapping, problem solving, project management and the ability to foster a culture of ongoing continuous improvement. The role requires serving as a key change agent who collaborates with cross-functional teams to facilitate Kaizens, solve problems, provide value-added recommendations, and establish sustainable standards.

Key Responsibilities:

• Data-driven problem solving: Analyzes current operating procedures and production data to identify bottlenecks and areas of optimization. This responsibility includes existing workflows across departments (legal, intake, operations, client services) & mapping undocumented processes to identify bottlenecks and inefficiencies.
• Facilitation of collaborative events: Facilitate Kaizens, process mapping sessions, and stakeholder interviews to gather insights that will support ideas to improve current-state business processes. The impact must be measurable and meet key performance indicators.
• Process designing: Develop process maps, documentation, and standard operating procedures (SOPs). Leverage data analysis and metrics to measure process performance and outcomes. Collaborate with technology teams to recommend or implement automation and system improvements. Design and implement optimized processes that balance efficiency, compliance, and client satisfaction.
• Training & coaching: Mentor employees at all levels, fostering a proactive mindset and ensuring team members are proficient in CI tools and standard operating procedures. Lead training and change management efforts to ensure team adoption of new processes.
• Sustainability: Conduct regular audits on implemented solutions, monitor performance KIP’s and trends to assure changes are sustainable and to identify additional continuous improvement opportunities. 

Qualifications: 

• Bachelor’s degree in Business Administration, Operations Management, or related field (or equivalent work experience).
• Lean six sigma certification or two plus years’ experience in using lean methodologies.
• 2+ years of experience in process analysis, business analysis, or operations. improvement (law firm or professional services experience a plus).
• Strong analytical skills with ability to gather, interpret, and present data.
• Excellent communication and collaboration skills.
• Proficiency in process mapping tools (Visio, Lucidchart, etc.) and Microsoft Office Suite

Physical Requirements:  

• Office environment with normal business hours necessary to satisfactorily perform job functions.   
• Stationary Position – Must be able to remain in a stationary position up to 50% of the time.  
• Move or Traverse – This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc.  May occasionally ascends/descends the stairs to get to other floors, cafeteria and parking area.
• Dexterity – constantly operates a computer and other office machinery such as a copy machine/printer.  
• Move, Transport, Position, Put, Install, Remove - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs. 
• Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess - The ability to observe details at close range (within a few feet of the observer).

Benefits and Perks:

• Medical, dental, vision
• Company paid Life and AD&D Insurance
• Company Paid STD (with no waiting period) and LTD Insurance
• Option to purchase additional Life and AD&D Insurance
• Voluntary Critical Illness, Accident, and Hospital Indemnity Coverage
• 401(k) with company contributions
• Paid Time Off
• 10 Company Holidays 
• Tuition Reimbursement