At Wolt, we’re building the leading local commerce platform across Europe and Asia,  helping people discover and get what they need, quickly and reliably.

We’re now taking the next step: building a world-class Retail Media ecosystem across 30+ countries, helping brands and merchants connect with millions of customers through relevant, high-performing advertising and promotions.

About the role

We’re looking for a Regional Lead, Ads & Promotions to drive performance across our Central region (a cluster of key European markets).

You’ll own how Ads & Promotions perform in your region — from revenue and adoption to execution. This is a high-impact role where you’ll turn strategy into action, scale what works, and help build a consistent, high-performing business across countries.

What you’ll be doing

• Own Ads & Promotions performance across your markets, including revenue, adoption, and key commercial KPIs
• Translate strategy into execution by aligning local teams, setting clear targets, and driving weekly performance follow-ups
• Improve how markets sell and scale Ads & Promotions — across both enterprise accounts and SMB / long-tail merchants
• Partner closely with Product, Marketing, and Ops to launch new ad formats, promo tools, and improve adoption of existing solutions
• Build and roll out playbooks and ways of working that reduce performance gaps across markets
• Identify growth opportunities and performance issues using data, and take action to improve results
• Work cross-functionally to drive execution across multiple stakeholders, without direct ownership of all teams

🧠 What we’re looking for

Must have

• 8–12+ years experience in marketplaces, AdTech, Retail Media, or similar
• Proven track record of driving revenue across multiple markets
• Strong commercial mindset with focus on growth and performance
• Experience working across Sales, Product, and Operations
• Data-driven with strong problem-solving skills
• Comfortable in fast-paced, evolving environments

Nice to have

• Experience in retail media, food delivery, or marketplace businesses
• Exposure to self-serve platforms, promotions, or CRM
• Experience scaling SMB / long-tail segments
• Familiarity with AI-driven tools or automation

📈 What success looks like

• Your region consistently meets or exceeds revenue targets
• Strong improvements in adoption, conversion, and productivity
• Reduced performance gaps across markets
• High adoption of new products and initiatives
• Execution becomes scalable and predictable

🌍 Why this role matters

We’re scaling Ads & Promotions into a key growth engine for Wolt globally.

You’ll play a critical role in:

• Driving our $400M+ Ads & Promotions ambition
• Building scalable ways of working across markets
• Turning strategy into consistent, repeatable execution

🤝 Why join Wolt?

• Own a high-impact, multi-country business
• Work at the intersection of Ads, Promotions, AI, and marketplace growth
• Be part of building a category-defining retail media network
• Collaborate with strong teams across Product, Data, and Commercial

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Wolt Ads is constantly expanding and evolving—check out how we help businesses grow and what opportunities lie ahead!  https://explore.wolt.com/en/fin/wolt-ads

Job details
● 💼 Revenue 
● 📍 Croatia
● 🕜 Full-Time Remote

What you will do
You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results.
What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building
relationships, running sharp discovery, and closing deals.
We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success.

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.
• Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your network.

About Our Team
You’ll be a key player in our global Revenue team, a vibrant and ambitious group of over 150 professionals spread across 24 countries. Our team is collaborative, results-obsessed, and passionate about helping hotels succeed. We celebrate wins, support each other through challenges, and provide ample opportunities for you to grow your career within our rapidly expanding organisation.

What’s in it for you

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who You Are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
• Exceptional command of the English language and native Serbian or Croatian.
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.

Lighthouse is an equal opportunity employer. We’re committed to building a diverse, inclusive workplace where everyone belongs. We welcome candidates of all backgrounds, regardless of age, gender, race, religion, sexual orientation, or disability, and provide reasonable accommodations throughout the recruitment process.
Your background doesn’t need to match every bullet point — if you’re passionate about what we do and learn quickly, we’d love to hear from you.

We are one of the largest sports betting operators in the region making 1000+ location networks work across multiple geographies. If you ever wanted to see how software can handle 22 million bets per month - why not join us?

We're looking for someone who

• Holds at least a Bachelor's Degree in Computer Science or a related field
• Has 5+ years of experience building high-quality software and values strong engineering practices like code reviews, CI/CD, and design documents
• Excels at writing clean, maintainable, and well-tested code with a focus on performance and scalability
• Embraces best practices in software engineering, such as comprehensive code reviews and thoughtful design documentation
• Is passionate about delivering high-quality solutions that anticipate and exceed customer needs
• Enjoys working in a collaborative team environment and communicates effectively with others

Bonus points for

• Experience with our tech stack/tools: Golang, Kubernetes, Kafka
• A passion for cloud technologies
• Familiarity with AWS services
• Experience in the betting/gaming industry

What you will be doing

• Contributing directly to the design and code of our platform;
• Optimizing the platform to support product features more efficiently;
• Focusing on ensuring the platform is stable and reliable;
• Supporting platform expansion into new markets and maintaining a stable hosting environment;
• Enabling traders to define what we map to our external offerings;
• Impacting product health in terms of scalability, speed, quality, and flexibility;
• Maintaining low latency and high success rates for the platform, directly improving user experience;
• Conducting design and code reviews and providing mentorship to other team members;
• Continuously iterating to engage customers and bring excitement to the Sports Betting and Gaming industry.

Role 

We are looking for an AI Operations Engineer to join our team. This is a hybrid role based in our Zagreb office, reporting to Dominik Jurincic within the Red Teaming department. As an AI Operations Engineer, you will support the AI Red Team by operating and scaling the evaluation infrastructure that powers SPLX’s model benchmarks and MCP server registry. You’ll be the engineering force behind our continuous AI security testing workflows, ensuring our evaluation pipelines run reliably across a rapidly expanding ecosystem of LLMs and agentic tools.

What you’ll do (Role Expectations)

• Operate and extend our LLM benchmarking pipeline by integrating new models — whether through provider APIs or self-hosted deployments on virtualized infrastructure — and executing our security suite to populate and maintain the model benchmarks page
• Kick-off and maintain the SPLX MCP server registry by onboarding open-source MCP servers, provisioning their runtime dependencies, and running our dynamic code scanning and security testing against them
• Build and maintain reproducible deployment environments for evaluating third-party AI systems, ensuring consistent and reliable test conditions across diverse model and tooling configurations
• Partner with Red Team engineers and researchers to streamline evaluation workflows, automate recurring testing operations, and surface insights from benchmark and registry data
• Continuously improve the team’s internal tooling and operational processes, identifying opportunities to reduce manual effort and accelerate the cadence of model and MCP evaluations

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 1+ years of professional software engineering experience with Python, including the ability to ship reliable, production-quality code in a collaborative environment
• Working familiarity with the modern AI/ML ecosystem, including LLM provider APIs, model deployment patterns, and emerging protocols such as the Model Context Protocol (MCP)
• Hands-on experience with containerization (Docker) and deploying applications across cloud or virtualized infrastructure
• Solid working knowledge of REST APIs and modern integration patterns, including authentication, service orchestration, and debugging across distributed components
• Strong attention to detail and a track record of operating consistently in environments where reproducibility, rigor, and follow-through matter

What Will Make You Stand Out (Preferred Qualifications)

• Prior exposure to LLM evaluation, AI security, or red teaming workflows in a research or applied setting
• Familiarity with the broader open-source AI tooling landscape — including MCP servers, model serving frameworks, or agentic systems — and the curiosity to keep up with a fast-moving space
• Background in DevOps, platform engineering, or infrastructure automation, with comfort building reproducible test environments at scale

#LI-MM8 

#LI-HYBRID

About us 

Microblink is the Identity Intelligence OS that establishes Know Your Actor: control over people and agents, how risk is assessed, and how decisions are made across digital journeys. Built for an adversarial AI era, Microblink replaces static verification with continuous identity control. As the only solution spanning IDs, biometrics, and payment cards, Microblink delivers a real-time command center where signals, policies, and decisioning can be calibrated with granular precision. Companies use Microblink to adapt faster than fraud, optimize outcomes over time, and enforce trust at scale across onboarding, authentication, and every moment in between. In 2025, Microblink processed 2.9 billion identities across 195+ countries/territories. Its proprietary Fraud Lab generates 100,000+ images monthly for training and testing models, achieving 100% deepfake detection in DHS-powered testing.

Interested to learn more? Explore our tech in action. 

Our Web team works on solutions that enable our clients to easily extract data from their customer’s documents, like ID cards, driver’s licenses, passports, travel visas, and credit cards, among others. These solutions are used in over 20 industries, with the reach of more than 100 million end-users. You can try our demo (https://demo.microblink.com/blinkid) on any modern desktop or mobile browser.

Here’s what you’ll do:

• Build highly stable and reliable SDKs used by our clients all over the world
• Collaborate with product owners, QA team, and other engineers (Android engineers, iOS engineers, other Web SDKs engineers, C++ engineers)
• Work closely with product management, application software engineers, and partners to understand requirements, specify interfaces for new software frameworks, and enhance existing frameworks
• Together with other team members, participate in decision-making related to the end-user experience and developer experience. We want it to be as easy for developers to integrate our SDK as it is for the end-user to use the final application.
• Contribute to cross-platform SDK development for Flutter and React Native, bridging our Android and iOS native SDK capabilities to mobile cross-platform environments
• Further automate our release and publishing process
• Mentor other engineers and help cultivate a growing team
• Contribute to establishing good engineering practices in software development and suggest improvements for processes, tools, and projects

You'll be successful in this role if you have

• strong proficiency in TypeScript/JavaScript and web development
• deep understanding of web platform development using TypeScript and JavaScript, with a focus on writing clean, maintainable, and modular code
• Solid knowledge of browser APIs, memory management, concurrency (Web Workers, async/await), and performance optimization in browser environments
• Experience with web architecture and best practices – Strong understanding of web architectural patterns, browser lifecycle management, and the modern web ecosystem
• Familiarity with dependency management and package distribution tools (npm, yarn) and module bundlers (Webpack, Vite, Rollup)
• Experience with designing reusable libraries, APIs, or SDKs – Ability to design stable, well-documented APIs with a strong focus on backward compatibility, developer experience, and ease of integration across different JavaScript environments (vanilla JS, bundlers, frameworks like React/Angular/Vue)

Nice to have: 

• Experience with cross-platform frameworks (React Native and/or Flutter), including building or maintaining plugins/bridges between native Android/iOS and cross-platform layers.
• Experience with WebAssembly (WASM) and C++ interop
• Hands-on experience writing WASM bindings to C++ code, exposing native functionality to JavaScript/TypeScript consumers
• Familiarity with toolchains such as Emscripten, and understanding of the WASM execution model, memory model, and its constraints within the browser sandbox.

Here’s what you’ll gain if you join us:

• Microblink owes its success to its people. That is why we offer equity participation to all of our full-time employees so that we can grow together
• Unlimited PTO, giving you the flexibility to take time off as needed to maintain a healthy work-life balance
• Location-specific benefits tailored to meet diverse personal preferences and country standards
• Flexible work arrangements, allowing you to adjust your schedule—whether working remotely or at our Zagreb or New York office
• Opportunities to learn and develop your skills through internal L&D programs and a supportive working environment

At Microblink, we nurture a culture that recognizes and rewards success, and is not afraid to try, fail and learn from mistakes. Find out what it feels like to work at Microblink

How can you join us?

We are reviewing applications from candidates based in Croatia, Serbia, Romania, and Bulgaria. Candidates must have residency and work authorization in one of these countries. We do not offer visa sponsorship or B2B engagement at the moment.

If this role intrigues you, do not hesitate to hit the apply button and send us your resume. We are excited to meet talented people even if you don’t feel that you match 100% of the requirements.

So don’t let that discourage you - get in touch with us and we promise to get back to you.

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

• Owning the full development lifecycle – from planning and implementation to release and maintenance
• Building innovative solutions using modern technologies such as TypeScript, Vue, AWS, Docker, k8s, GitHub Actions and more...
• Leveraging best-in-class tools like Notion, Jira Cloud, GitHub, Zoom, Lattice, and Slack to maximize productivity and collaboration
• Collaborating cross-functionally with backend, frontend, design and QA engineers across squads, as well as our product team.
• Working on new product features that should provide a big customer growth by the end of the year
• Contributing to a high-growth environment
• Ensuring reliability, security, and compliance while keeping customer friction to a minimum

• 3+ years of frontend development experience with strong knowledge of JavaScript and TypeScript
• A self-starter mentality – we need autonomous engineers who proactively unblock themselves, collaborate across teams, and take initiative
• Strong attention to detail and a commitment to delivering exceptional products
• Deep understanding of best practices, design patterns, and core principles in software development
• A customer-first mindset – an understanding of how frontend decisions impact millions of users
• Strong problem-solving skills – ability to navigate complex domains and optimize high-traffic, high-availability systems
• Take ownership for technical quality, development process and developer experience
• A team-first mindset, thriving in collaborative environments where success is shared
• Willingness to learn new things. Even though Frontend will be major part of the day-to-day, we seek for an engineer who is open to learn and contribute to occasional BE tasks as well.

• Experience working in high-growth, high-scale environments.
• Experience in Go

Overview

As a Staff Data Product Manager for the Analytics Platform, you will own the vision and roadmap for our core data foundation, primarily powered by Snowflake. Your mission is to bridge the "Perception vs. Reality" gap: while our platform is technically robust (with minimal incidents in 2025), users often find data hard to use or unclear.
You will define the "what" and "why" of our platform , ensuring it transitions from a reactive service to a strategic partner that empowers every team at Super to leverage data and AI capabilities at scale.

Key responsibilities

Product strategy & vision

• Own and articulate the product strategy and long-term vision for the Analytics Platform by defining the end-to-end analytical product lifecycle —- from data producer contract management and quality guardrails to downstream data consumers, their access patterns, and measurable value realisation.
• Develop a long-term vision for the Analytics Platform, aligning with broader data-driven objectives.
• Stay ahead of industry trends in cloud warehousing, data modeling, and emerging AI technologies.
• Propose and explore new ways of utilizing Snowflake to leverage AI capabilities and drive business value.

User research & advocacy

• Define and continuously evolve a clear measurement framework for Analytics Platform usability and adoption; use it to enable data-driven decisions with platform leaders and to directly shape roadmap priorities based on measurable impact.
• Deeply investigate actual customer needs, workflows, and pain points to eliminate "blind spots" in platform adoption.
• Address the gap between technical uptime and user perception by ensuring data is intuitive, clear, and reliable.
• Champion a user-centric culture, transforming how technical and business teams interact with our data models.

Roadmap & stakeholder management

• Build and maintain a prioritized product roadmap, balancing operational excellence with strategic initiatives.
• Collaborate with Product, Marketing, and Data Science to ensure Analytics platform is focused on most impactful initiatives across all areas

Strategic integration

• Partner with Product teams to ensure the Analytics Platform is a first-class citizen in the development lifecycle, not an afterthought.
• Partner with the Analytics Platform and Data leadership to transform high-level objectives into vision, direction and roadmap for a scalable, reliable technical platform.

Execution & delivery

• Translate business goals into well-defined problem statements, user stories, and acceptance criteria.
• Manage the development cycle in an Agile environment, providing clarity on priorities and monitoring progress.
• Ensure every initiative has a defined "Problem to Solve" and clear success measurement.

Qualifications

1. Education & experience

• Bachelor’s or Master’s degree in Business, Computer Science, Data Science, or a related field.
• 6–8+ years of product management experience, specifically with data products or analytics platforms.

2. Technical & domain expertise

• Strong familiarity with Analytics databases (e.g Snowflake, BigQuery, Redshift), ETL pipelines, DWH concepts and BI tools.
• Ability to convert complex technical concepts into clear business value.
• Proven track record in leading cross-functional teams

3. Strong differentiators

• Previous experience driving large-scale data product initiatives from ideation to launch
• Experience in entertainment, online gaming, or sports betting industries.

Overview

As a Staff Data Product Manager for the Analytics Platform, you will own the vision and roadmap for our core data foundation, primarily powered by Snowflake. Your mission is to bridge the "Perception vs. Reality" gap: while our platform is technically robust (with minimal incidents in 2025), users often find data hard to use or unclear.
You will define the "what" and "why" of our platform , ensuring it transitions from a reactive service to a strategic partner that empowers every team at Super to leverage data and AI capabilities at scale.

Key responsibilities

Product strategy & vision

• Own and articulate the product strategy and long-term vision for the Analytics Platform by defining the end-to-end analytical product lifecycle —- from data producer contract management and quality guardrails to downstream data consumers, their access patterns, and measurable value realisation.
• Develop a long-term vision for the Analytics Platform, aligning with broader data-driven objectives.
• Stay ahead of industry trends in cloud warehousing, data modeling, and emerging AI technologies.
• Propose and explore new ways of utilizing Snowflake to leverage AI capabilities and drive business value.

User research & advocacy

• Define and continuously evolve a clear measurement framework for Analytics Platform usability and adoption; use it to enable data-driven decisions with platform leaders and to directly shape roadmap priorities based on measurable impact.
• Deeply investigate actual customer needs, workflows, and pain points to eliminate "blind spots" in platform adoption.
• Address the gap between technical uptime and user perception by ensuring data is intuitive, clear, and reliable.
• Champion a user-centric culture, transforming how technical and business teams interact with our data models.

Roadmap & stakeholder management

• Build and maintain a prioritized product roadmap, balancing operational excellence with strategic initiatives.
• Collaborate with Product, Marketing, and Data Science to ensure Analytics platform is focused on most impactful initiatives across all areas

Strategic integration

• Partner with Product teams to ensure the Analytics Platform is a first-class citizen in the development lifecycle, not an afterthought.
• Partner with the Analytics Platform and Data leadership to transform high-level objectives into vision, direction and roadmap for a scalable, reliable technical platform.

Execution & delivery

• Translate business goals into well-defined problem statements, user stories, and acceptance criteria.
• Manage the development cycle in an Agile environment, providing clarity on priorities and monitoring progress.
• Ensure every initiative has a defined "Problem to Solve" and clear success measurement.

Qualifications

1. Education & experience

• Bachelor’s or Master’s degree in Business, Computer Science, Data Science, or a related field.
• 6–8+ years of product management experience, specifically with data products or analytics platforms.

2. Technical & domain expertise

• Strong familiarity with Analytics databases (e.g Snowflake, BigQuery, Redshift), ETL pipelines, DWH concepts and BI tools.
• Ability to convert complex technical concepts into clear business value.
• Proven track record in leading cross-functional teams

3. Strong differentiators

• Previous experience driving large-scale data product initiatives from ideation to launch
• Experience in entertainment, online gaming, or sports betting industries.

Overview

As a Staff Data Product Manager for the Analytics Platform, you will own the vision and roadmap for our core data foundation, primarily powered by Snowflake. Your mission is to bridge the "Perception vs. Reality" gap: while our platform is technically robust (with minimal incidents in 2025), users often find data hard to use or unclear.
You will define the "what" and "why" of our platform , ensuring it transitions from a reactive service to a strategic partner that empowers every team at Super to leverage data and AI capabilities at scale.

Key responsibilities

Product strategy & vision

• Own and articulate the product strategy and long-term vision for the Analytics Platform by defining the end-to-end analytical product lifecycle —- from data producer contract management and quality guardrails to downstream data consumers, their access patterns, and measurable value realisation.
• Develop a long-term vision for the Analytics Platform, aligning with broader data-driven objectives.
• Stay ahead of industry trends in cloud warehousing, data modeling, and emerging AI technologies.
• Propose and explore new ways of utilizing Snowflake to leverage AI capabilities and drive business value.

User research & advocacy

• Define and continuously evolve a clear measurement framework for Analytics Platform usability and adoption; use it to enable data-driven decisions with platform leaders and to directly shape roadmap priorities based on measurable impact.
• Deeply investigate actual customer needs, workflows, and pain points to eliminate "blind spots" in platform adoption.
• Address the gap between technical uptime and user perception by ensuring data is intuitive, clear, and reliable.
• Champion a user-centric culture, transforming how technical and business teams interact with our data models.

Roadmap & stakeholder management

• Build and maintain a prioritized product roadmap, balancing operational excellence with strategic initiatives.
• Collaborate with Product, Marketing, and Data Science to ensure Analytics platform is focused on most impactful initiatives across all areas

Strategic integration

• Partner with Product teams to ensure the Analytics Platform is a first-class citizen in the development lifecycle, not an afterthought.
• Partner with the Analytics Platform and Data leadership to transform high-level objectives into vision, direction and roadmap for a scalable, reliable technical platform.

Execution & delivery

• Translate business goals into well-defined problem statements, user stories, and acceptance criteria.
• Manage the development cycle in an Agile environment, providing clarity on priorities and monitoring progress.
• Ensure every initiative has a defined "Problem to Solve" and clear success measurement.

Qualifications

1. Education & experience

• Bachelor’s or Master’s degree in Business, Computer Science, Data Science, or a related field.
• 6–8+ years of product management experience, specifically with data products or analytics platforms.

2. Technical & domain expertise

• Strong familiarity with Analytics databases (e.g Snowflake, BigQuery, Redshift), ETL pipelines, DWH concepts and BI tools.
• Ability to convert complex technical concepts into clear business value.
• Proven track record in leading cross-functional teams

3. Strong differentiators

• Previous experience driving large-scale data product initiatives from ideation to launch
• Experience in entertainment, online gaming, or sports betting industries.

Overview

As a Staff Data Product Manager for the Analytics Platform, you will own the vision and roadmap for our core data foundation, primarily powered by Snowflake. Your mission is to bridge the "Perception vs. Reality" gap: while our platform is technically robust (with minimal incidents in 2025), users often find data hard to use or unclear.
You will define the "what" and "why" of our platform , ensuring it transitions from a reactive service to a strategic partner that empowers every team at Super to leverage data and AI capabilities at scale.

Key responsibilities

Product strategy & vision

• Own and articulate the product strategy and long-term vision for the Analytics Platform by defining the end-to-end analytical product lifecycle —- from data producer contract management and quality guardrails to downstream data consumers, their access patterns, and measurable value realisation.
• Develop a long-term vision for the Analytics Platform, aligning with broader data-driven objectives.
• Stay ahead of industry trends in cloud warehousing, data modeling, and emerging AI technologies.
• Propose and explore new ways of utilizing Snowflake to leverage AI capabilities and drive business value.

User research & advocacy

• Define and continuously evolve a clear measurement framework for Analytics Platform usability and adoption; use it to enable data-driven decisions with platform leaders and to directly shape roadmap priorities based on measurable impact.
• Deeply investigate actual customer needs, workflows, and pain points to eliminate "blind spots" in platform adoption.
• Address the gap between technical uptime and user perception by ensuring data is intuitive, clear, and reliable.
• Champion a user-centric culture, transforming how technical and business teams interact with our data models.

Roadmap & stakeholder management

• Build and maintain a prioritized product roadmap, balancing operational excellence with strategic initiatives.
• Collaborate with Product, Marketing, and Data Science to ensure Analytics platform is focused on most impactful initiatives across all areas

Strategic integration

• Partner with Product teams to ensure the Analytics Platform is a first-class citizen in the development lifecycle, not an afterthought.
• Partner with the Analytics Platform and Data leadership to transform high-level objectives into vision, direction and roadmap for a scalable, reliable technical platform.

Execution & delivery

• Translate business goals into well-defined problem statements, user stories, and acceptance criteria.
• Manage the development cycle in an Agile environment, providing clarity on priorities and monitoring progress.
• Ensure every initiative has a defined "Problem to Solve" and clear success measurement.

Qualifications

1. Education & experience

• Bachelor’s or Master’s degree in Business, Computer Science, Data Science, or a related field.
• 6–8+ years of product management experience, specifically with data products or analytics platforms.

2. Technical & domain expertise

• Strong familiarity with Analytics databases (e.g Snowflake, BigQuery, Redshift), ETL pipelines, DWH concepts and BI tools.
• Ability to convert complex technical concepts into clear business value.
• Proven track record in leading cross-functional teams

3. Strong differentiators

• Previous experience driving large-scale data product initiatives from ideation to launch
• Experience in entertainment, online gaming, or sports betting industries.

Overview

As a Senior Data Product Manager – Experimentation, you will own the vision, strategy, and roadmap of our internal experimentation platform. Your primary focus will be defining “what” we build and “why”—ensuring our teams have robust, intuitive tools for A/B testing, audience segmentation, feature flag management, and data-driven decision-making. Through close collaboration with Engineering, Data Science, Marketing, and Product teams, you will champion a hypothesis-driven culture, transforming how we learn, iterate, and innovate at scale. Your work will empower every team at SuperBet to rapidly experiment, reduce time-to-insight, and drive measurable business impact.

Key responsibilities

1. Product strategy & vision

• Develop a clear, long-term product vision for the Experimentation Platform, aligning with the broader data-driven objectives.
• Stay attuned to industry best practices, academic research, and emerging technologies to keep our platform at the cutting edge.

2. Defining the “What” and “Why”

• Translate business goals and user requirements into well-defined problem statements, expected business impact, and success metrics.
• Advocate for the importance of hypothesis-driven development, evangelizing experimentation methodologies across the organization.

3. Roadmap & stakeholder management

• Build and maintain a prioritized product roadmap for experimentation, balancing quick wins with strategic, long-term initiatives.
• Collaborate with cross-functional stakeholders (Product, Marketing, Data Science, Engineering) to gather feedback, refine requirements, and drive alignment.

4. Cross-functional collaboration

• Partner closely with the Senior Engineering Manager to transform high-level product objectives into a scalable, reliable, and efficient technical platform.
• Collaborate with Data Scientists and Analysts to define statistical engines, experiment design templates, and consistent KPI frameworks.
• Work with Marketing and Product teams to ensure the experimentation platform meets diverse needs—ranging from audience segmentation to feature flagging and surveys.

5. Execution & delivery

• Clearly communicate product requirements, user stories, and acceptance criteria to engineering teams.
• Manage the development cycle in an Agile environment, providing clarity on priorities and monitoring progress.
• Ensure each initiative launches with a defined Problem to Solve, Business Impact, and Success Measurement, tracking progress to inform continuous improvement.

6. Performance & impact tracking

• Define robust product success metrics (adoption rates, number of experiments run, time-to-insight, etc.) and implement tracking mechanisms.
• Analyze usage data and experiment results to validate assumptions, identify gaps, and inform product enhancements.
• Champion experimentation quality measurements—ensuring teams follow best practices and extract meaningful insights.
• Work with user communities to collect feedback, refine feature requirements, and iterate on platform improvements.

7. Domain expertise & thought leadership

• Serve as the in-house expert on experimentation methodologies, statistical significance, confidence intervals, and advanced testing frameworks.
• Lead initiatives like an Experimentation Embassy, workshops, and knowledge-sharing sessions to promote best practices across the company.

8. Communication & evangelism

• Own the narrative around experimentation—communicating platform updates, success stories, and impact to both technical and non-technical audiences.
• Continuously evangelize the power of a hypothesis-driven, data-informed approach within the organisation, aligning executives and teams on key objectives.

Qualifications

1. Education & experience

• Bachelor’s or Master’s degree in Business, Computer Science, Data Science, Statistics, or a related field (or equivalent practical experience).
• 6–8+ years of product management experience, ideally with a focus on data products, analytics, or experimentation platforms.

2. Technical & domain expertise

• Strong familiarity with A/B testing, multivariate testing, feature flag management, and audience segmentation.
• Understanding of statistical methods (confidence intervals, p-values, hypothesis testing) and ability to collaborate with data scientists on experiment designs.
• Exposure to data infrastructure, ETL pipelines, BI tools, and relevant technologies.

3. Product management skills

• Proven track record in leading cross-functional teams (Engineering, Data Science, UX) using Agile methodologies.
• Ability to convert complex data or statistical concepts into clear business value and actionable product requirements.
• Skilled in developing roadmaps, facilitating stakeholder alignment, and prioritizing high-impact features.

4. Strong differentiators

• Hands-on experience building experimentation platforms, customer segmentation systems, or ML evaluation frameworks.
• Previous work in entertainment, online gaming, or sports betting industries, especially around experimentation and user experience improvements.
• Previous experience driving large-scale data product initiatives, from ideation to launch.

Overview

As a Senior Data Product Manager – Experimentation, you will own the vision, strategy, and roadmap of our internal experimentation platform. Your primary focus will be defining “what” we build and “why”—ensuring our teams have robust, intuitive tools for A/B testing, audience segmentation, feature flag management, and data-driven decision-making. Through close collaboration with Engineering, Data Science, Marketing, and Product teams, you will champion a hypothesis-driven culture, transforming how we learn, iterate, and innovate at scale. Your work will empower every team at SuperBet to rapidly experiment, reduce time-to-insight, and drive measurable business impact.

Key responsibilities

1. Product strategy & vision

• Develop a clear, long-term product vision for the Experimentation Platform, aligning with the broader data-driven objectives.
• Stay attuned to industry best practices, academic research, and emerging technologies to keep our platform at the cutting edge.

2. Defining the “What” and “Why”

• Translate business goals and user requirements into well-defined problem statements, expected business impact, and success metrics.
• Advocate for the importance of hypothesis-driven development, evangelizing experimentation methodologies across the organization.

3. Roadmap & stakeholder management

• Build and maintain a prioritized product roadmap for experimentation, balancing quick wins with strategic, long-term initiatives.
• Collaborate with cross-functional stakeholders (Product, Marketing, Data Science, Engineering) to gather feedback, refine requirements, and drive alignment.

4. Cross-functional collaboration

• Partner closely with the Senior Engineering Manager to transform high-level product objectives into a scalable, reliable, and efficient technical platform.
• Collaborate with Data Scientists and Analysts to define statistical engines, experiment design templates, and consistent KPI frameworks.
• Work with Marketing and Product teams to ensure the experimentation platform meets diverse needs—ranging from audience segmentation to feature flagging and surveys.

5. Execution & delivery

• Clearly communicate product requirements, user stories, and acceptance criteria to engineering teams.
• Manage the development cycle in an Agile environment, providing clarity on priorities and monitoring progress.
• Ensure each initiative launches with a defined Problem to Solve, Business Impact, and Success Measurement, tracking progress to inform continuous improvement.

6. Performance & impact tracking

• Define robust product success metrics (adoption rates, number of experiments run, time-to-insight, etc.) and implement tracking mechanisms.
• Analyze usage data and experiment results to validate assumptions, identify gaps, and inform product enhancements.
• Champion experimentation quality measurements—ensuring teams follow best practices and extract meaningful insights.
• Work with user communities to collect feedback, refine feature requirements, and iterate on platform improvements.

7. Domain expertise & thought leadership

• Serve as the in-house expert on experimentation methodologies, statistical significance, confidence intervals, and advanced testing frameworks.
• Lead initiatives like an Experimentation Embassy, workshops, and knowledge-sharing sessions to promote best practices across the company.

8. Communication & evangelism

• Own the narrative around experimentation—communicating platform updates, success stories, and impact to both technical and non-technical audiences.
• Continuously evangelize the power of a hypothesis-driven, data-informed approach within the organisation, aligning executives and teams on key objectives.

Qualifications

1. Education & experience

• Bachelor’s or Master’s degree in Business, Computer Science, Data Science, Statistics, or a related field (or equivalent practical experience).
• 6–8+ years of product management experience, ideally with a focus on data products, analytics, or experimentation platforms.

2. Technical & domain expertise

• Strong familiarity with A/B testing, multivariate testing, feature flag management, and audience segmentation.
• Understanding of statistical methods (confidence intervals, p-values, hypothesis testing) and ability to collaborate with data scientists on experiment designs.
• Exposure to data infrastructure, ETL pipelines, BI tools, and relevant technologies.

3. Product management skills

• Proven track record in leading cross-functional teams (Engineering, Data Science, UX) using Agile methodologies.
• Ability to convert complex data or statistical concepts into clear business value and actionable product requirements.
• Skilled in developing roadmaps, facilitating stakeholder alignment, and prioritizing high-impact features.

4. Strong differentiators

• Hands-on experience building experimentation platforms, customer segmentation systems, or ML evaluation frameworks.
• Previous work in entertainment, online gaming, or sports betting industries, especially around experimentation and user experience improvements.
• Previous experience driving large-scale data product initiatives, from ideation to launch.

Overview

As a Senior Data Product Manager – Experimentation, you will own the vision, strategy, and roadmap of our internal experimentation platform. Your primary focus will be defining “what” we build and “why”—ensuring our teams have robust, intuitive tools for A/B testing, audience segmentation, feature flag management, and data-driven decision-making. Through close collaboration with Engineering, Data Science, Marketing, and Product teams, you will champion a hypothesis-driven culture, transforming how we learn, iterate, and innovate at scale. Your work will empower every team at SuperBet to rapidly experiment, reduce time-to-insight, and drive measurable business impact.

Key responsibilities

1. Product strategy & vision

• Develop a clear, long-term product vision for the Experimentation Platform, aligning with the broader data-driven objectives.
• Stay attuned to industry best practices, academic research, and emerging technologies to keep our platform at the cutting edge.

2. Defining the “What” and “Why”

• Translate business goals and user requirements into well-defined problem statements, expected business impact, and success metrics.
• Advocate for the importance of hypothesis-driven development, evangelizing experimentation methodologies across the organization.

3. Roadmap & stakeholder management

• Build and maintain a prioritized product roadmap for experimentation, balancing quick wins with strategic, long-term initiatives.
• Collaborate with cross-functional stakeholders (Product, Marketing, Data Science, Engineering) to gather feedback, refine requirements, and drive alignment.

4. Cross-functional collaboration

• Partner closely with the Senior Engineering Manager to transform high-level product objectives into a scalable, reliable, and efficient technical platform.
• Collaborate with Data Scientists and Analysts to define statistical engines, experiment design templates, and consistent KPI frameworks.
• Work with Marketing and Product teams to ensure the experimentation platform meets diverse needs—ranging from audience segmentation to feature flagging and surveys.

5. Execution & delivery

• Clearly communicate product requirements, user stories, and acceptance criteria to engineering teams.
• Manage the development cycle in an Agile environment, providing clarity on priorities and monitoring progress.
• Ensure each initiative launches with a defined Problem to Solve, Business Impact, and Success Measurement, tracking progress to inform continuous improvement.

6. Performance & impact tracking

• Define robust product success metrics (adoption rates, number of experiments run, time-to-insight, etc.) and implement tracking mechanisms.
• Analyze usage data and experiment results to validate assumptions, identify gaps, and inform product enhancements.
• Champion experimentation quality measurements—ensuring teams follow best practices and extract meaningful insights.
• Work with user communities to collect feedback, refine feature requirements, and iterate on platform improvements.

7. Domain expertise & thought leadership

• Serve as the in-house expert on experimentation methodologies, statistical significance, confidence intervals, and advanced testing frameworks.
• Lead initiatives like an Experimentation Embassy, workshops, and knowledge-sharing sessions to promote best practices across the company.

8. Communication & evangelism

• Own the narrative around experimentation—communicating platform updates, success stories, and impact to both technical and non-technical audiences.
• Continuously evangelize the power of a hypothesis-driven, data-informed approach within the organisation, aligning executives and teams on key objectives.

Qualifications

1. Education & experience

• Bachelor’s or Master’s degree in Business, Computer Science, Data Science, Statistics, or a related field (or equivalent practical experience).
• 6–8+ years of product management experience, ideally with a focus on data products, analytics, or experimentation platforms.

2. Technical & domain expertise

• Strong familiarity with A/B testing, multivariate testing, feature flag management, and audience segmentation.
• Understanding of statistical methods (confidence intervals, p-values, hypothesis testing) and ability to collaborate with data scientists on experiment designs.
• Exposure to data infrastructure, ETL pipelines, BI tools, and relevant technologies.

3. Product management skills

• Proven track record in leading cross-functional teams (Engineering, Data Science, UX) using Agile methodologies.
• Ability to convert complex data or statistical concepts into clear business value and actionable product requirements.
• Skilled in developing roadmaps, facilitating stakeholder alignment, and prioritizing high-impact features.

4. Strong differentiators

• Hands-on experience building experimentation platforms, customer segmentation systems, or ML evaluation frameworks.
• Previous work in entertainment, online gaming, or sports betting industries, especially around experimentation and user experience improvements.
• Previous experience driving large-scale data product initiatives, from ideation to launch.

Overview

As a Senior Data Product Manager – Experimentation, you will own the vision, strategy, and roadmap of our internal experimentation platform. Your primary focus will be defining “what” we build and “why”—ensuring our teams have robust, intuitive tools for A/B testing, audience segmentation, feature flag management, and data-driven decision-making. Through close collaboration with Engineering, Data Science, Marketing, and Product teams, you will champion a hypothesis-driven culture, transforming how we learn, iterate, and innovate at scale. Your work will empower every team at SuperBet to rapidly experiment, reduce time-to-insight, and drive measurable business impact.

Key responsibilities

1. Product strategy & vision

• Develop a clear, long-term product vision for the Experimentation Platform, aligning with the broader data-driven objectives.
• Stay attuned to industry best practices, academic research, and emerging technologies to keep our platform at the cutting edge.

2. Defining the “What” and “Why”

• Translate business goals and user requirements into well-defined problem statements, expected business impact, and success metrics.
• Advocate for the importance of hypothesis-driven development, evangelizing experimentation methodologies across the organization.

3. Roadmap & stakeholder management

• Build and maintain a prioritized product roadmap for experimentation, balancing quick wins with strategic, long-term initiatives.
• Collaborate with cross-functional stakeholders (Product, Marketing, Data Science, Engineering) to gather feedback, refine requirements, and drive alignment.

4. Cross-functional collaboration

• Partner closely with the Senior Engineering Manager to transform high-level product objectives into a scalable, reliable, and efficient technical platform.
• Collaborate with Data Scientists and Analysts to define statistical engines, experiment design templates, and consistent KPI frameworks.
• Work with Marketing and Product teams to ensure the experimentation platform meets diverse needs—ranging from audience segmentation to feature flagging and surveys.

5. Execution & delivery

• Clearly communicate product requirements, user stories, and acceptance criteria to engineering teams.
• Manage the development cycle in an Agile environment, providing clarity on priorities and monitoring progress.
• Ensure each initiative launches with a defined Problem to Solve, Business Impact, and Success Measurement, tracking progress to inform continuous improvement.

6. Performance & impact tracking

• Define robust product success metrics (adoption rates, number of experiments run, time-to-insight, etc.) and implement tracking mechanisms.
• Analyze usage data and experiment results to validate assumptions, identify gaps, and inform product enhancements.
• Champion experimentation quality measurements—ensuring teams follow best practices and extract meaningful insights.
• Work with user communities to collect feedback, refine feature requirements, and iterate on platform improvements.

7. Domain expertise & thought leadership

• Serve as the in-house expert on experimentation methodologies, statistical significance, confidence intervals, and advanced testing frameworks.
• Lead initiatives like an Experimentation Embassy, workshops, and knowledge-sharing sessions to promote best practices across the company.

8. Communication & evangelism

• Own the narrative around experimentation—communicating platform updates, success stories, and impact to both technical and non-technical audiences.
• Continuously evangelize the power of a hypothesis-driven, data-informed approach within the organisation, aligning executives and teams on key objectives.

Qualifications

1. Education & experience

• Bachelor’s or Master’s degree in Business, Computer Science, Data Science, Statistics, or a related field (or equivalent practical experience).
• 6–8+ years of product management experience, ideally with a focus on data products, analytics, or experimentation platforms.

2. Technical & domain expertise

• Strong familiarity with A/B testing, multivariate testing, feature flag management, and audience segmentation.
• Understanding of statistical methods (confidence intervals, p-values, hypothesis testing) and ability to collaborate with data scientists on experiment designs.
• Exposure to data infrastructure, ETL pipelines, BI tools, and relevant technologies.

3. Product management skills

• Proven track record in leading cross-functional teams (Engineering, Data Science, UX) using Agile methodologies.
• Ability to convert complex data or statistical concepts into clear business value and actionable product requirements.
• Skilled in developing roadmaps, facilitating stakeholder alignment, and prioritizing high-impact features.

4. Strong differentiators

• Hands-on experience building experimentation platforms, customer segmentation systems, or ML evaluation frameworks.
• Previous work in entertainment, online gaming, or sports betting industries, especially around experimentation and user experience improvements.
• Previous experience driving large-scale data product initiatives, from ideation to launch.

Overview

As a Senior Data Product Manager – Experimentation, you will own the vision, strategy, and roadmap of our internal experimentation platform. Your primary focus will be defining “what” we build and “why”—ensuring our teams have robust, intuitive tools for A/B testing, audience segmentation, feature flag management, and data-driven decision-making. Through close collaboration with Engineering, Data Science, Marketing, and Product teams, you will champion a hypothesis-driven culture, transforming how we learn, iterate, and innovate at scale. Your work will empower every team at SuperBet to rapidly experiment, reduce time-to-insight, and drive measurable business impact.

Key responsibilities

1. Product strategy & vision

• Develop a clear, long-term product vision for the Experimentation Platform, aligning with the broader data-driven objectives.
• Stay attuned to industry best practices, academic research, and emerging technologies to keep our platform at the cutting edge.

2. Defining the “What” and “Why”

• Translate business goals and user requirements into well-defined problem statements, expected business impact, and success metrics.
• Advocate for the importance of hypothesis-driven development, evangelizing experimentation methodologies across the organization.

3. Roadmap & stakeholder management

• Build and maintain a prioritized product roadmap for experimentation, balancing quick wins with strategic, long-term initiatives.
• Collaborate with cross-functional stakeholders (Product, Marketing, Data Science, Engineering) to gather feedback, refine requirements, and drive alignment.

4. Cross-functional collaboration

• Partner closely with the Senior Engineering Manager to transform high-level product objectives into a scalable, reliable, and efficient technical platform.
• Collaborate with Data Scientists and Analysts to define statistical engines, experiment design templates, and consistent KPI frameworks.
• Work with Marketing and Product teams to ensure the experimentation platform meets diverse needs—ranging from audience segmentation to feature flagging and surveys.

5. Execution & delivery

• Clearly communicate product requirements, user stories, and acceptance criteria to engineering teams.
• Manage the development cycle in an Agile environment, providing clarity on priorities and monitoring progress.
• Ensure each initiative launches with a defined Problem to Solve, Business Impact, and Success Measurement, tracking progress to inform continuous improvement.

6. Performance & impact tracking

• Define robust product success metrics (adoption rates, number of experiments run, time-to-insight, etc.) and implement tracking mechanisms.
• Analyze usage data and experiment results to validate assumptions, identify gaps, and inform product enhancements.
• Champion experimentation quality measurements—ensuring teams follow best practices and extract meaningful insights.
• Work with user communities to collect feedback, refine feature requirements, and iterate on platform improvements.

7. Domain expertise & thought leadership

• Serve as the in-house expert on experimentation methodologies, statistical significance, confidence intervals, and advanced testing frameworks.
• Lead initiatives like an Experimentation Embassy, workshops, and knowledge-sharing sessions to promote best practices across the company.

8. Communication & evangelism

• Own the narrative around experimentation—communicating platform updates, success stories, and impact to both technical and non-technical audiences.
• Continuously evangelize the power of a hypothesis-driven, data-informed approach within the organisation, aligning executives and teams on key objectives.

Qualifications

1. Education & experience

• Bachelor’s or Master’s degree in Business, Computer Science, Data Science, Statistics, or a related field (or equivalent practical experience).
• 6–8+ years of product management experience, ideally with a focus on data products, analytics, or experimentation platforms.

2. Technical & domain expertise

• Strong familiarity with A/B testing, multivariate testing, feature flag management, and audience segmentation.
• Understanding of statistical methods (confidence intervals, p-values, hypothesis testing) and ability to collaborate with data scientists on experiment designs.
• Exposure to data infrastructure, ETL pipelines, BI tools, and relevant technologies.

3. Product management skills

• Proven track record in leading cross-functional teams (Engineering, Data Science, UX) using Agile methodologies.
• Ability to convert complex data or statistical concepts into clear business value and actionable product requirements.
• Skilled in developing roadmaps, facilitating stakeholder alignment, and prioritizing high-impact features.

4. Strong differentiators

• Hands-on experience building experimentation platforms, customer segmentation systems, or ML evaluation frameworks.
• Previous work in entertainment, online gaming, or sports betting industries, especially around experimentation and user experience improvements.
• Previous experience driving large-scale data product initiatives, from ideation to launch.

We are one of the largest sports betting operators in the region making 1000+ location networks work across multiple geographies. If you ever wanted to see how software can handle 22 million bets per month - why not join us?

We're looking for someone who

• Holds at least a Bachelor's Degree in Computer Science or a related field
• Has 5+ years of experience building high-quality software and values strong engineering practices like code reviews, CI/CD, and design documents
• Excels at writing clean, maintainable, and well-tested code with a focus on performance and scalability
• Embraces best practices in software engineering, such as comprehensive code reviews and thoughtful design documentation
• Is passionate about delivering high-quality solutions that anticipate and exceed customer needs
• Enjoys working in a collaborative team environment and communicates effectively with others

Bonus points for

• Experience with our tech stack/tools: Golang, Kubernetes, Kafka
• A passion for cloud technologies
• Familiarity with AWS services
• Experience in the betting/gaming industry

What you will be doing

• Contributing directly to the design and code of our platform;
• Optimizing the platform to support product features more efficiently;
• Focusing on ensuring the platform is stable and reliable;
• Supporting platform expansion into new markets and maintaining a stable hosting environment;
• Enabling traders to define what we map to our external offerings;
• Impacting product health in terms of scalability, speed, quality, and flexibility;
• Maintaining low latency and high success rates for the platform, directly improving user experience;
• Conducting design and code reviews and providing mentorship to other team members;
• Continuously iterating to engage customers and bring excitement to the Sports Betting and Gaming industry.

We are one of the largest sports betting operators in the region making 1000+ location networks work across multiple geographies. If you ever wanted to see how software can handle 22 million bets per month - why not join us?

We're looking for someone who

• Holds at least a Bachelor's Degree in Computer Science or a related field
• Has 5+ years of experience building high-quality software and values strong engineering practices like code reviews, CI/CD, and design documents
• Excels at writing clean, maintainable, and well-tested code with a focus on performance and scalability
• Embraces best practices in software engineering, such as comprehensive code reviews and thoughtful design documentation
• Is passionate about delivering high-quality solutions that anticipate and exceed customer needs
• Enjoys working in a collaborative team environment and communicates effectively with others

Bonus points for

• Experience with our tech stack/tools: Golang, Kubernetes, Kafka
• A passion for cloud technologies
• Familiarity with AWS services
• Experience in the betting/gaming industry

What you will be doing

• Contributing directly to the design and code of our platform;
• Optimizing the platform to support product features more efficiently;
• Focusing on ensuring the platform is stable and reliable;
• Supporting platform expansion into new markets and maintaining a stable hosting environment;
• Enabling traders to define what we map to our external offerings;
• Impacting product health in terms of scalability, speed, quality, and flexibility;
• Maintaining low latency and high success rates for the platform, directly improving user experience;
• Conducting design and code reviews and providing mentorship to other team members;
• Continuously iterating to engage customers and bring excitement to the Sports Betting and Gaming industry.

Junior Paid Search (SEA) Consultant

Manchester, Budapest, Skopje, Zagreb, Split - hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This position sits in our Marketing & Technology service. We combine data, technology, creative content, and paid media to crack brands’ business problems & drive revenue through a variety of digital marketing solutions like ad campaigns, augmented reality, and chatbots. Our clients include ASOS, Just Eat Takeaway, Twitch, TikTok, and The White Company. 

Here at DEPT®, we are proud of the award winning, creative campaigns and content that we produce for a range of exciting and well known brands, and we believe that our Media Team is pivotal in the success of those campaigns. Our Media Team is made up of both paid and organic media specialists and we are looking for a new SEA Specialist to join the team to service an exciting new client.

You are a critical thinker and analytical problem solver, equally curious and creative. You have a strong command of paid search platforms, such as Google Ads and Bing Ads, and can effectively communicate complex ideas to clients and internal stakeholders. You have a track record of driving results and optimizing campaigns to meet client objectives. As a key member of the team, you will contribute to the growth and success of our clients' digital campaigns.

WHAT YOU'LL DO

• Manage multi-market paid search and shopping campaigns for clients;
• Conduct keyword research and analysis to identify relevant search terms and opportunities for campaign optimisation;
• Lean into automation and use of data within campaigns, including utilising AI to improve performance;
• Create and optimize paid search campaigns across various platforms, such as Google Ads and Bing Ads;
• Monitor campaign performance, analyse data, and provide regular reports to clients, highlighting key metrics and recommendations for improvement;
• Stay up-to-date with industry trends and best practices in paid search advertising;
• Collaborate with cross-functional teams to ensure seamless execution of campaigns and alignment with client goals;
• Stay informed about changes in search engine algorithms and adjust strategies accordingly;
• Carry out technical analysis, content & authority analysis;
• Set up implementation plans and workflows;
• Respond to client (internal and external) briefs;
• Report on activity on weekly, monthly and quarterly basis.
  
  

WHAT YOU BRING:

• Prior experience (at least 1 year) in managing and optimising paid search & shopping campaigns, preferably within a digital agency or similar environment;
• Strong knowledge of paid search platforms, such as Google Ads and Bing Ads;
• Excellent analytical skills and ability to interpret data to drive campaign optimisation;
• Ability to work collaboratively in a fast-paced, deadline-driven environment;
• Intermediate or higher proficiency in the use of Excel/Sheets and familiarity with Word/Docs and PowerPoint/Slides;
• Excellent time management and organisational skills with a high attention to detail;
• Ability to react quickly within a fast-paced environment;
• Directly available to start working in either Manchester, Budapest, Skopje, Zagreb or Split;
• Full working proficiency in the English language;
  
  

WE OFFER

• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities
• Benefits depend upon location, please feel free to check with the recruiter on more details

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.