***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Senior Account Director, you’ll be responsible for working with clients in the Healthcare division. You will have a broad and varied background with hands-on experience across many digital marketing channels and tools. This role will work to drive performance through integrated marketing tactics across paid, owned and earned channels. As a seasoned business consultant, the Senior Account Director will guide and counsel clients on how marketing tactics can drive business outcomes. The Senior Account Director will manage direct reports and lead cross-functional account teams of highly-talented marketers by working closely to optimize their efforts and provide strategic guidance. In collaboration with Account Managers, they will spearhead service expansions, manage media, craft testing roadmaps and lead tactical pivots when necessary. Additionally, you will demonstrate exceptional leadership by gaining trust and providing unmatched strategic insight to their cross-functional account teams. Within the Client Services department, the Senior Account Director will also be responsible for leading key initiatives within the team such as talent acquisition, training or product quality. This is an exciting role for a seasoned digital marketer seeking an opportunity to lead innovative, growth-oriented  marketing campaigns.

Responsibilities:

• Client-centric Communication: Establishes a strong relationship with client key decision makers by hosting monthly one-on-one check-ins to review holistic business performance, gauge sentiment, solicit feedback and share additional opportunities to support the business goals
• Marketing Strategy: Leads the cross-functional account teams with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives; Demonstrates proficiency in cross-channel media planning and testing roadmaps, including the connection of a client’s product, audience and media
• Client Performance & Results: Ensures that at least 75% of their client roster is hitting their goals/forecast targets within the partnership.
• Data-driven Insights: Leverages data and analytics, such as first-party data tools like Google Analytics and Looker Studio, to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps
• Measurement Frameworks: Uses overlapping datasets to find the truth and make better marketing decisions; Prioritizes business metrics to guide strategy and budgets; Leverages platform or attribution metrics to inform tactical daily optimizations; Uses incrementality to validate when needed
• Team Coaching and Development: Leads by example and practices servant leadership; Delivers timely, specific feedback to team members to up-level business acumen and connect the marketing objectives to business objectives
• Existing Account Manager Support: Shadows and provides coaching and feedback to new hires within the first 90 days and/or existing Account Managers to ensure high product quality and assist in coaching any skill gaps
• Client Portfolio: Manages a diverse set of clients totaling with specific target monthly recurring revenue
• Client Retention: Leads the contract renewal strategy by following the established client renewal process and timelines.  Takes a proactive approach to the process, beginning at least 90 days in advance of the contract expiration date by preparing the  presentation and proposal development alongside the Account Manager to extend client partnerships.  Reviews and analyzes client contracts on a regular basis to ensure goals are on target
• Service Expansions: Works with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships. 
• Own the strategic coaching and development of Account Managers and Resource Team leads, ensuring teams can independently connect channel execution to client business outcomes and confidently lead client conversations
• Elevate client-facing excellence across accounts, coaching teams on storytelling, executive presence, and emotional intelligence to deliver clear, polished recommendations
• Scale team capability and consistency, developing AMs as strategic leaders, reinforcing shared expectations across accounts, and balancing client demands with team capacity to drive sustainable performance.
• Department Operations: Plays an active role in supporting key department initiatives such as recruitment, staffing, training, onboarding and more
• Specialty Focus Area: Identifies a focus area within the department that aligns with the individual’s skill set; Creates a roadmap alongside the Account Manager to enhance and optimize that focus area (e.g., Training, Reporting, Talent Acquisition)
• Responsible for other tasks and projects as assigned by Client Services department leadership, as needed
• Employ AI technologies to enhance and optimize business processes

Role Requirements:

• Bachelor's Degree in Marketing, Communication or related discipline
• 10+ years cross-channel digital marketing experience, including: strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency
• Proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics
• Strong understanding of paid media, particularly Google Ads and Meta Ads
• Working knowledge of SEO, Analytics, and Creative workflows and deliverables
• Experience speaking to business-level metrics such as LTV:CAC, ROAS, etc.
• Proficiency in establishing goals for clients and validating forecast scenarios to show a path to goal
• Campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment
• Ability to quickly build rapport and develop relationships with executive-level points of contact
• Desire to work in a role that functions as both a marketing consultant and a business consultant for clients
• Highly dependable individual who thrives in a fast-paced environment and is a self-starter; Emanates high energy and a positive attitude
• Entrepreneurial spirit with a passion for problem-solving, continued learning and personal growth

Key Performance Indicators (KPIs)

• Division ETCR or Expansion to Churn Ratio (as established quarterly)
• Division Team Retention Rate of 90%+
• Client Retention Rate of Book of 96%+
• Deliverable timeliness: 95% on time delivery
• NPS for Account Director Portfolio (8 or above)
• MRR: $100k+ monthly revenue

Most Important Things (MITs)

• Team Coaching and Development
• Marketing Strategy, Development and Execution
• Client Retention and Client Revenue Growth

Benefits & Perks:

• Base salary paid in USD + commission opportunities
• Unlimited Time Off available on day one
• Fully flex work environment: full-remote, in-office, or hybrid
• Healthcare stipend: $50/month to support your healthcare or insurance costs
• National Holidays + 2 Mental Health Recharge Days per year
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

Who We Are

Konrad Group is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hardworking people who are lifelong learners.

About The Role

As an Associate Consultant, you will work in a multifaceted role in collaboration with our Strategy, Project Management, Design, and Technology teams. You will support senior team members on our projects as you build up your experience in the role.You enjoy solving complex business problems by creating smart, intuitive, and human-centred experiences. You have an excellent eye for detail, love to learn, and enjoy new challenges, including leveraging the potential of AI. Technology excites you and you’re on top of emerging trends.

What You'll Do

• Assist in the creation of digital solutions for a variety of clients and verticals
• Gain expertise as a design and technology thought leader in a number of industries
• Support the broader team in understanding and interpreting our client’s business challenges and goals
• Collaborate with our Design and Technology teams to deliver elegant user experiences, including the evolving landscape of AI
• Gather information on our client’s business processes, critical success factors, marketplace, and competitive standing through interviews and research
• Coordinate and participate in user experience design thinking workshops, technology architecture workshops and, project planning and delivery activities
• Structure presentations, documentation, request for proposal responses, and other collateral

Qualifications

• Previous experience in consulting, user experience and/or software development is an asset
• A demonstrable passion for and understanding of great user experiences and technology
• Excellent writing competency and communication skills in English
• A constant desire to learn more about the latest technology trends
• Strong problem-solving ability
• Self-motivated individual with a desire to do their best every day
• Ability to work in a team environment and independently
• Comfortable with presenting and public speaking is an asset

Perks and Benefits

• Mentorship Program
• Comprehensive Health & Wellness Benefits Package
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs
• Socials, Outings & Retreats
• Culture of Learning & Development

Konrad is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

#LI-Hybrid

Who We Are

Konrad Group is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hardworking people who are lifelong learners.

What You'll Do

As a Consultant, Strategy & Technology, you excel at collaborating with other team members to deliver digital projects and will guide our clients through our Design Thinking Process to deliver cutting edge user experiences.

Understanding and solving complex business problems comes naturally to you. You will collaborate with the wider team and our clients through brainstorming, the creation of impactful end user experiences, and technical delivery and implementation. The ideal candidate will bring to the table a demonstrable passion for designing smart, intuitive, and human-centred experiences, including leveraging the potential of AI. 

In this multifaceted role you will be exposed to and will work in collaboration with our Strategy, Project Management, User Experience (UX) Design, and Technology teams.

What You'll Do

• Support senior team members on projects varying in size – from smaller rapid-to-market initiatives through to large-scale digital transformation
• Assist in the creation of digital solutions for a variety of clients and verticals
• Help lead and participate in user experience design thinking workshops with our clients
• Play a key role in understanding and interpreting our clients business challenges and goals, and collaborate with our design and technology teams to deliver elegant user experiences
• Gather information on our client’s business processes, critical success factors, and competitive standing through interviews and research
• Project management and coordination
• Be a design and technology thought leader on existing and emerging technology trends, including the evolving landscape of AI
• Structure presentations, documentation, request for proposal responses, and other collatera

Qualifications

• Minimum 2+ years of relevant experience
• Experience in being a part of strategy, design, and/or technology engagements
• A demonstrable passion for user experience, digital design, and technology
• Strong track record in liaising with and collaborating with clients
• A keen interest to learn more about the latest technologies
• An appreciation for great digital design
• Excellent written competency and communication skills in English 
• An analytical mindset
• Strong problem-solving ability
• Self-motivated individual with a desire to do their best every day
• Ability to work in a team environment and independently
• Comfortable with presenting and public speaking 

Perks and Benefits

• Mentorship Program
• Comprehensive Health & Wellness Benefits Package
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs
• Socials, Outings & Retreats
• Culture of Learning & Development

Konrad is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

#LI-Hybrid

Who We Are

Konrad Group is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hardworking people who are lifelong learners.

About The Role

As a Senior Consultant, you will lead cross-functional teams of consultants, designers, and developers through medium and large-scale digital projects and will guide our clients through our Design Thinking Process to deliver cutting edge user experiences.

As a senior member of the team, you have previously worked with clients from a diverse set of industries. You will use your experience to solve complex business problems and you will collaborate with and lead our clients through early brainstorming, the creation of impactful user experiences, through to technical delivery and implementation, including leveraging the potential of AI. The ideal candidate will bring to the table a demonstrable experience in leading teams and mentoring junior team members. 

In this multifaceted role you will be exposed to and will work in collaboration with our Strategy, Project Management, User Experience (UX) Design, and Technology teams.

What You'll Do

• As a senior member of the Consulting team you will support the engagement lead on projects varying in size – from smaller rapid-to-market initiatives through to large-scale digital transformations
• You will use your experience to strategize and create digital solutions for a variety of clients and verticals
• Help lead & participate in user experience design thinking workshops with our clients
• Play a key role in understanding and interpreting our clients business challenges and goals, and working with our design and technology teams to deliver elegant user experiences
• Ensure client goals and project timelines are met
• Be a design and technology thought leader on existing and emerging technology trends, including the evolving landscape of AI
• Structure presentations, documentation, request for proposal responses, and other collateral
• Mentor junior members of the team

Qualifications

• Minimum 4+ years of relevant experience
• Experience in leading strategy, design, and technology teams through medium and large-scale digital projects
• A clear understanding of management, business, and finance processes
• Strong track record in liaising with and collaborating with clients
• A demonstrable passion for user experience, digital design, and technology
• A constant desire to learn more about the latest technologies
• A keen eye for great digital design
• Excellent communication skills in English
• Strong track record of public speaking
• An analytical mindset
• Strong problem-solving ability
• Ability to work in a team environment and independently
• Experience in mentoring other team member

Perks and Benefits

• Mentorship Program
• Comprehensive Health & Wellness Benefits Package 
• Annual tech & travel allowance
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs
• Socials, Outings & Retreats
• Culture of Learning & Development

Konrad is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

#LI-Hybrid

Responsibilities

We are looking for an exceptional Sr. Technical Consultant (Post Sales) to join our growing team. In this role, you will assist customers in adopting the Workato platform for integration and automation from both business and technical perspectives. You will be defining and driving best practices, working with customer business and technical stakeholders. You will help Workato extend the functionality of our product and continuously improve our engagement best practices. This is a remote role; candidates based anywhere in India are welcome to apply! In this role, your responsibilities would include:

• Onboarding new customers onto Workato’s platform by providing technical consulting, guidance, and enablement to customers to achieve value quickly   

• Engaging with customers to gather integration and automation requirements and leading the solution design process jointly with customers

• Sharing best practices from a business and technical perspective, related to deployment models and governance structures

• Working closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements, while managing customer expectations

• Becoming a Workato evangelist with the ability to demonstrate how Workato can drive business automation in both direct deployments and embedded solutions across a broad set of industries

• Becoming a trusted customer advisor and a customer advocate within Workato

• Participating in and conducting post-onboarding deployment health checks and guidance on integration and process optimizations

• Contributing to the growth of our technical consulting team by creating or enhancing content such as presentations, demos, best practices, architecture patterns, and online courses for use by both customers and enabling our extended team

• Prioritizing and delivering an outstanding customer service experience to Workato customers

• Manage multiple priorities and projects simultaneously, as well as any other duties that may be assigned from time to time

Requirements

Qualifications / Experience / Technical Skills

• 5+ years of hands-on experience in solutions and implementation consulting

• Knowledge and understanding of integrations and system design principles

• Good understanding of technology and industry trends, especially in the app integration space

• Demonstrated implementation of quality integration solutions by applying best practices 

• Demonstrated good understanding of on-premise infrastructure & cloud-based deployments, configurations along with monitoring & management

• Demonstrated understanding of the SDLC & end-to-end experience in developing, supporting & troubleshooting integrations

• Demonstrated ability to create quality technical documentation 

• Experience working with at least one (1) Integration Platforms such as Workato, Tray, TIBCO, Dell Boomi, MuleSoft, WebMethods, Oracle Integration Suite

• Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / SAP is a plus

• Experience with web development frameworks and knowledge of JS frontend and backend is a plus

• Experience with OEM or embedded SaaS solutions is a plus 

• Experience embedding third-party integrations or iFrames into web app is a plus

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact

• Critical thinking, and analytical skills with an entrepreneurial and proactive mindset

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations

• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research and quickly synthesize ideas, information, and options

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

#LI-NJ1

(REQ ID: 2537)

The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.

KEY RESPONSIBILITIES 

• Advanced SQL is mandatory
• Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers. 
• Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies. 
• Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment. 
• Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM. 
• Prepare and share monthly performance, utilization, and support-related metric summaries. 
• Analyze solution usage and data patterns to help identify potential issues or areas for optimization. 
• Assist in implementing proactive maintenance actions and solution improvements. 
• Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts. 
• Identify opportunities for customer value realization and surface to the primary TAM for strategic review. 
• Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions. 
• Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption. 
• Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement. 
• Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate. 
• Collaborate with TAMs to maintain reusable object repository. 

EDUCATION & EXPERIENCE 

• At least 5 years of experience in IT Consulting, Enterprise Software Implementation  
• Prior experience with Query Based Languages and Relational Databases 
• Technical data skills including strong experience with SQL data manipulation, Microsoft Excel 
• Preferred: Understanding of Sales Performance Management domain 
• Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
• Basic knowledge of system configurations, data models, and data integration best practice concepts. 

PERFORMANCE BASED SUCCESS CRITERIA  

1-3 Months

During this time, the Associate Technical Account Manager will successfully: 

• Familiarize oneself with company culture, policies, escalation paths, and internal systems.  
• Training and onboarding will be completed.  
• Learn the various systems used in daily operations. 
• Participation in team meetings and events. 

Success Indicators: 

• Complete all onboarding activities and training with passing grades 
• Seen by peers as responsive and professional 
• Demonstrate curiosity and engagement 

4-6 Months

During this time, the Associate Technical Account Manager will successfully: 

• Begin managing defined customer work triaged by your Technical Account Manager cohorts. 
• Adhere to VIP program deliverables including task tracking against active initiatives. 
• Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.  
• Support data validation, report creation, performance troubleshooting, and config changes as needed. 

Success Indicators: 

• Complete assigned technical work with some oversight 
• Demonstrate an understanding of model structure and customer needs 
• Provide meaningful updates and documentation 

7 Months & beyond

During this time, the Associate Technical Account Manager will successfully: 

• Candidate will manage a full client portfolio.  
• Operate as a trusted technical partner, supporting the TAM at a strategic level. 
• Independently deliver core TAM activities 
• Configuration work 
• Troubleshooting & support 
• Documentation of changes and existing build 
• Generating usage, performance, and status reporting (flagging important data points) 
• Participate in journey/plan execution 

After 12 months should be able to perform all duties of a TAM 

• Performing a complete Annual Health Check  
• Articulate findings, risks, and recommendations 
• Support value tracking & outcomes 
• Support cross selling initiatives by documenting use cases and your portfolio’s technical needs 

Success Indicators: 

• Customer confidence and satisfaction 
• Portfolio managed with minimal oversight and escalation 
• High-quality delivery within contractual hours 
• Annual Health Check completed independently

For this role, we have partnered with an Employer of Record (EoR) vendor, which allows us to collaborate with contingent professionals across different regions. Please note that for this position, you will be employed directly by our EoR who will be responsible for all employer obligations, including payroll, benefits, and local HR support, and you will be contracted out to Komodo Health. Our recruitment team will elaborate on this further in our introduction conversations.

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior OTM Consultant (19889), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Gather business requirements and design end-to-end transportation solutions using Oracle Transportation Management (OTM) across modules such as Order Management, Planning, Execution, and Visibility
• Lead and manage implementation work packages, ensuring delivery aligns with project scope, timelines, quality standards, and DevOps practices
• Collaborate with business stakeholders, project teams, and external partners to deliver solution design, workshops, and customer-facing activities throughout the project lifecycle
• Support testing, deployment, and post-go-live activities including user acceptance testing, issue resolution, and continuous improvement of transport solutions

Qualifications and Skills 

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information

Location: Costa Rica, Peru, Colombia, Argentina, Bolivia

Work Mode: Remote

Job Summary

As a OTM Consultant (Oracle Transportation Manager)(19889) you will be responsible for supporting and delivering transportation solutions within Oracle Transportation Manager (OTM), covering key functionalities such as Order Management, Transportation Planning and Execution, Supply Chain Visibility and Event Management, Inventory Visibility, and Freight Bill Audit and Payment. You will manage and complete customer work packages while ensuring alignment with defined budgets, work plans, quality standards, and timelines, analyze and address client requirements using established templates, frameworks, and standard product functionalities, and collaborate with internal or external DevOps teams to deliver transportation project solution work packages and implement change requests.

Responsibilities and Duties

• The key purpose of this role is to gather requirement, solution design services and development of the transport solution for a broad range of projects and Support.
• Support the business project teams to determine IT solution requirements, CRP demonstrations, customer meetings, solution design
• Manage the implementation of IT project work packages in line with the DHL DevOps way of Working.
• Manage required IT development activity in line with the customer requirements. Ensure any development IT in accordance with supplier governance policies.
• Provide IT support as required for live customers (CRs, new releases etc.).
• Projects implementation, post warranty support and Go-live Support.
• Build effective relationships and maintain close liaison with business and IT by maintaining regular contact through the full project lifecycle.
• Undertake other projects and roles as required from time to time by senior management.
• Run business requirement and GAP analysis workshops for template based implementations.
• Build working relationships with Project team, customers, business and suppliers
• Development of test scenarios and scripts.
• Work with testing team to automate the Testing.
• Manage and/or perform IT testing and support user acceptance testing.
• Document user training to internal and customer teams.

Qualifications and Skills

• Good understanding of transportation customer requirements and good technical understanding of solution capabilities e.g. OTM, Kewill.
• Good Knowledge on Agile and DevOps.
• General understanding of transport related ancillary systems and B2B integrated e.g. HERE, Transporeon, Centiro.
• Participates and organizes workshops & events.
• Preparation of solution design proposals from a commercial as well as a technical perspective.
• Advising / consulting to external customers.
• Coordinate, direct and oversee work package delivered by Specialists and/or suppliers
• Developing content for customer presentations and providing technical/functional content
• Years of Experience: 5-8 Years | 3-4 Full Life Cycle Implementation (At least one Implementation in Agile/DevOps) in Oracle Cloud.
• Geographical Experience: Experience implementing Transport solutions in latest Oracle Cloud at least two different regions.

Main Technical tools:

• Core OTM Expertise: In-depth knowledge of OTM modules (Shipment Management, Rate Management, Business Process Automation).
• Technical Skills: Strong proficiency in SQL/PL-SQL, XML, and XSLT.
• OTM Tools: Experience with Workflow Agents, Integration Manager, and Screen Sets.
• Cloud Experience: Strong hands-on experience with OTM Cloud is highly preferred.
• -Logistics Knowledge: Understanding of transportation modes (FTL, LTL, Ocean, Air), multi-leg planning, and freight audit.

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Costa Rica

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

About the Team & The Opportunity

As an Implementation Consultant - Enterprise SaaS Software, you will play a key role in implementing Zuora Billing and CPQ solutions for enterprise customers. Collaborating closely with Solution Architects, Technical Consultants, customers, and cross-functional teams, you will contribute to solution design, configuration, testing, and deployment, optimizing subscription management and recurring revenue operations.

Your responsibilities will cover the entire implementation lifecycle, including gathering requirements, creating technical documentation, configuring systems, conducting testing, and guiding customers on Zuora best practices to ensure seamless deployments and release cycles.

This role is ideal for candidates with experience consulting on SaaS enterprise software, strong customer-facing analytical and problem-solving skills, and a passion for developing expertise in Zuora’s platform.

This is a location-specific position that requires you to come into the office regularly to be most effective.

*Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility. 

25% travel required for customer on-site engagements in North America and Canada.

What you’ll do

Solution Design & Implementation Support

• Assist the Solution Architect in designing and delivering Zuora Billing and CPQ implementations.
• Configure solutions, ensuring alignment with business processes and best practices.
• Support technical integrations with CRM (Salesforce, Microsoft Dynamics) and ERP (NetSuite, SAP, Workday) systems.

Requirements Gathering & Documentation

• Collaborate with customers, business stakeholders, and technical teams to gather, analyze, and document requirements.
• Develop and maintain functional and technical documentation, including API integrations, workflows, and solution designs.

Testing, Troubleshooting & Support

• Support system testing, user acceptance testing (UAT), and issue resolution before deployment.
• Work with Product, Support, and Engineering teams to identify, troubleshoot, and resolve implementation issues.
• Assist in customer training and knowledge transfer to ensure successful adoption of Zuora solutions.

About You

• Bachelor’s of Science in Computer Science or in Business preferred.
• 3 to 5+ years of experience in consulting for Enterprise Software implementations.
• Code experience such as Java, Java script, Python, Salesforce APEX, SQL, PLSQL or another programming language
• Object oriented framework experience
• Ability to review API documentation and use APIs to implement the solution and troubleshoot API integrations.
• Experience working in all stages of the implementation lifecycle.
• Strong analytical skills and a customer-centric mindset.
• Experience gathering requirements from customers, business stakeholders, and technical teams to provide fit/gap analysis and document requirements.
• Experience working with enterprise-level customers in complex project implementations.

Nice to haves:

• Experience in Quote-to-Cash, Order-to-Revenue, Billing, CPQ, finance, or subscription management implementations.
• Experience with CRM (Salesforce, Microsoft Dynamics) and ERP (NetSuite, SAP, Workday) integrations.
• Experience with data migration and system integration strategies.

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Location & Work Arrangements

Our Commitment to an Inclusive Workplace

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Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

The Opportunity at Komodo Health

We are looking for a hybrid IAM Engineer and Integration Specialist who understands that identity is the foundation of business operations. In this role, you won't just manage logins; you will build the Integration/Orchestration Infrastructure that powers our most critical revenue cycles.

As an IAM Engineer, you will play a critical role in securing our systems and data. You will have the opportunity to work with cutting-edge IAM technologies, collaborate with cross-functional teams, and influence the development of our IAM strategy. Your work will directly impact the security and efficiency of our operations.

You will be responsible for ensuring that our AI Infrastructure and Data Infrastructure are securely accessible and perfectly synced with our business logic, primarily focusing on the Revenue automation pipeline.

Our team is responsible for overseeing all aspects of automation & security at Komodo Health. We implement and maintain security solutions to protect our systems and data, manage identity and access controls, and handle incident response. We also conduct security assessments, monitor for potential threats, and collaborate with other teams to ensure compliance with security policies and regulations. Our goal is to create a secure and resilient environment that supports the company's growth and innovation.

Looking back on your first 12 months at Komodo Health, you will have accomplished…

• Identity Lifecycle Management: Design and maintain automated onboarding, offboarding, and departmental transfer processes across our ecosystem (WorkDay, Okta, Google Workspace, etc.).
• Integration & Orchestration: Build and optimize complex, multi-step automation flows. Assist with maintaining and growing our iPaaS (Workato) environment, treating "Integrations as a Product." Build resilient, scalable "recipes" that move data across the enterprise while maintaining strict IAM governance utilizing Okta Workflows.
• Access Governance: Implement and enforce Role-Based Access Control (RBAC) and Attribute-Based Access Control (ABAC) models.
• Security & Compliance: Manage SSO (SAML/OIDC) and MFA configurations. Ensure all access remains compliant with [SOC2/HIPAA/GDPR] standards through regular access reviews and audit logging.
• Custom Tooling: Develop custom scripts (Python, Perl, Ruby, etc.)  and API integrations to bridge gaps where out-of-the-box connectors are unavailable.
• Data & AI Infrastructure Support: Secure the "Data Perimeter." Ensure that data scientists and AI models have the correct, least-privileged access to our Data Infrastructure (Data Lakes/Warehouses). Manage the identity lifecycle for AI Agents and Service Accounts, ensuring that automated "non-human" workers are governed with the same rigor as employees.
• Business Process Optimization: Collaborate with HR, Finance, Sales Ops and other teams to identify bottlenecks in the lead-to-revenue lifecycle and solve them through identity-driven automation.

You will accomplish these outcomes through the following responsibilities…

• Collaborate with cross-functional teams.
• Improve provisioning/deprovisioning processes.
• Integrate and manage IdPs within the IAM system.
• Handle and streamline access requests.
• Develop and implement IAM policies and procedures.
• Respond to ad-hoc requests.

What you bring to Komodo Health (required):

• Scripting: Proficiency in Python, Ruby or other languages for automating repetitive tasks and handling large-scale data imports/exports.
• Automation Mindset: Leveraging technology with a proven ability to build event-driven flows, use custom API connectors, and handle error logic.
• APIs: Comfortable working with RESTful APIs, JSON, and Webhooks.
• Infrastructure as Code: Experience using Terraform or Github to manage identity providers.
• Security Mindset: Understanding of Zero Trust architecture and Privileged Access Management (PAM) tools like CyberArk, BeyondTrust, etc.
• 5–8+ years of experience in Identity and Access Management, including significant hands-on expertise with Okta (including OIE & OIG).
• Strong understanding of identity lifecycle management, directory services, SSO, MFA, SCIM provisioning, and federation (SAML, OIDC, OAuth).
• Proven experience partnering with HR, Finance, Compliance, and other cross-functional teams to design and implement IAM & Enterprise solutions.
• Demonstrated ability to streamline and automate processes using automation.
• Experience with auditing, governance, and access certification processes
• Excellent problem-solving, communication, and stakeholder management skills

Additional skills and experience we’d prioritize (nice to have)…

• Experience with Workato or similar Integration Orchestrator tools such as Zapier, Snaplogic or Merge.
• Experience with Okta Workflows.
• Certifications: Workato or Okta Certified Professional/Administrator/Consultant.
• Experience integrating IAM with HR systems (e.g., Workday).
• Knowledge of compliance requirements related to IAM.
• Background in cloud platforms (AWS, GCP, Azure) and IAM integrations.
• Experience with IAM tools such as  Auth0, or Azure AD.

#LI-Remote

The Opportunity at Komodo Health

We are looking for a hybrid IAM Engineer and Integration Specialist who understands that identity is the foundation of business operations. In this role, you won't just manage logins; you will build the Integration/Orchestration Infrastructure that powers our most critical revenue cycles.

As an IAM Engineer, you will play a critical role in securing our systems and data. You will have the opportunity to work with cutting-edge IAM technologies, collaborate with cross-functional teams, and influence the development of our IAM strategy. Your work will directly impact the security and efficiency of our operations.

You will be responsible for ensuring that our AI Infrastructure and Data Infrastructure are securely accessible and perfectly synced with our business logic, primarily focusing on the Revenue automation pipeline.

Our team is responsible for overseeing all aspects of automation & security at Komodo Health. We implement and maintain security solutions to protect our systems and data, manage identity and access controls, and handle incident response. We also conduct security assessments, monitor for potential threats, and collaborate with other teams to ensure compliance with security policies and regulations. Our goal is to create a secure and resilient environment that supports the company's growth and innovation.

Looking back on your first 12 months at Komodo Health, you will have accomplished…

• Identity Lifecycle Management: Design and maintain automated onboarding, offboarding, and departmental transfer processes across our ecosystem (WorkDay, Okta, Google Workspace, etc.).
• Integration & Orchestration: Build and optimize complex, multi-step automation flows. Assist with maintaining and growing our iPaaS (Workato) environment, treating "Integrations as a Product." Build resilient, scalable "recipes" that move data across the enterprise while maintaining strict IAM governance utilizing Okta Workflows.
• Access Governance: Implement and enforce Role-Based Access Control (RBAC) and Attribute-Based Access Control (ABAC) models.
• Security & Compliance: Manage SSO (SAML/OIDC) and MFA configurations. Ensure all access remains compliant with [SOC2/HIPAA/GDPR] standards through regular access reviews and audit logging.
• Custom Tooling: Develop custom scripts (Python, Perl, Ruby, etc.)  and API integrations to bridge gaps where out-of-the-box connectors are unavailable.
• Data & AI Infrastructure Support: Secure the "Data Perimeter." Ensure that data scientists and AI models have the correct, least-privileged access to our Data Infrastructure (Data Lakes/Warehouses). Manage the identity lifecycle for AI Agents and Service Accounts, ensuring that automated "non-human" workers are governed with the same rigor as employees.
• Business Process Optimization: Collaborate with HR, Finance, Sales Ops and other teams to identify bottlenecks in the lead-to-revenue lifecycle and solve them through identity-driven automation.

You will accomplish these outcomes through the following responsibilities…

• Collaborate with cross-functional teams.
• Improve provisioning/deprovisioning processes.
• Integrate and manage IdPs within the IAM system.
• Handle and streamline access requests.
• Develop and implement IAM policies and procedures.
• Respond to ad-hoc requests.

What you bring to Komodo Health (required):

• Scripting: Proficiency in Python, Ruby or other languages for automating repetitive tasks and handling large-scale data imports/exports.
• Automation Mindset: Leveraging technology with a proven ability to build event-driven flows, use custom API connectors, and handle error logic.
• APIs: Comfortable working with RESTful APIs, JSON, and Webhooks.
• Infrastructure as Code: Experience using Terraform or Github to manage identity providers.
• Security Mindset: Understanding of Zero Trust architecture and Privileged Access Management (PAM) tools like CyberArk, BeyondTrust, etc.
• 5–8+ years of experience in Identity and Access Management, including significant hands-on expertise with Okta (including OIE & OIG).
• Strong understanding of identity lifecycle management, directory services, SSO, MFA, SCIM provisioning, and federation (SAML, OIDC, OAuth).
• Proven experience partnering with HR, Finance, Compliance, and other cross-functional teams to design and implement IAM & Enterprise solutions.
• Demonstrated ability to streamline and automate processes using automation.
• Experience with auditing, governance, and access certification processes
• Excellent problem-solving, communication, and stakeholder management skills

Additional skills and experience we’d prioritize (nice to have)…

• Experience with Workato or similar Integration Orchestrator tools such as Zapier, Snaplogic or Merge.
• Experience with Okta Workflows.
• Certifications: Workato or Okta Certified Professional/Administrator/Consultant.
• Experience integrating IAM with HR systems (e.g., Workday).
• Knowledge of compliance requirements related to IAM.
• Background in cloud platforms (AWS, GCP, Azure) and IAM integrations.
• Experience with IAM tools such as  Auth0, or Azure AD.

#LI-Remote