***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Senior Account Director, you’ll be responsible for working with clients in the Healthcare division. You will have a broad and varied background with hands-on experience across many digital marketing channels and tools. This role will work to drive performance through integrated marketing tactics across paid, owned and earned channels. As a seasoned business consultant, the Senior Account Director will guide and counsel clients on how marketing tactics can drive business outcomes. The Senior Account Director will manage direct reports and lead cross-functional account teams of highly-talented marketers by working closely to optimize their efforts and provide strategic guidance. In collaboration with Account Managers, they will spearhead service expansions, manage media, craft testing roadmaps and lead tactical pivots when necessary. Additionally, you will demonstrate exceptional leadership by gaining trust and providing unmatched strategic insight to their cross-functional account teams. Within the Client Services department, the Senior Account Director will also be responsible for leading key initiatives within the team such as talent acquisition, training or product quality. This is an exciting role for a seasoned digital marketer seeking an opportunity to lead innovative, growth-oriented  marketing campaigns.

Responsibilities:

• Client-centric Communication: Establishes a strong relationship with client key decision makers by hosting monthly one-on-one check-ins to review holistic business performance, gauge sentiment, solicit feedback and share additional opportunities to support the business goals
• Marketing Strategy: Leads the cross-functional account teams with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives; Demonstrates proficiency in cross-channel media planning and testing roadmaps, including the connection of a client’s product, audience and media
• Client Performance & Results: Ensures that at least 75% of their client roster is hitting their goals/forecast targets within the partnership.
• Data-driven Insights: Leverages data and analytics, such as first-party data tools like Google Analytics and Looker Studio, to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps
• Measurement Frameworks: Uses overlapping datasets to find the truth and make better marketing decisions; Prioritizes business metrics to guide strategy and budgets; Leverages platform or attribution metrics to inform tactical daily optimizations; Uses incrementality to validate when needed
• Team Coaching and Development: Leads by example and practices servant leadership; Delivers timely, specific feedback to team members to up-level business acumen and connect the marketing objectives to business objectives
• Existing Account Manager Support: Shadows and provides coaching and feedback to new hires within the first 90 days and/or existing Account Managers to ensure high product quality and assist in coaching any skill gaps
• Client Portfolio: Manages a diverse set of clients totaling with specific target monthly recurring revenue
• Client Retention: Leads the contract renewal strategy by following the established client renewal process and timelines.  Takes a proactive approach to the process, beginning at least 90 days in advance of the contract expiration date by preparing the  presentation and proposal development alongside the Account Manager to extend client partnerships.  Reviews and analyzes client contracts on a regular basis to ensure goals are on target
• Service Expansions: Works with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships. 
• Own the strategic coaching and development of Account Managers and Resource Team leads, ensuring teams can independently connect channel execution to client business outcomes and confidently lead client conversations
• Elevate client-facing excellence across accounts, coaching teams on storytelling, executive presence, and emotional intelligence to deliver clear, polished recommendations
• Scale team capability and consistency, developing AMs as strategic leaders, reinforcing shared expectations across accounts, and balancing client demands with team capacity to drive sustainable performance.
• Department Operations: Plays an active role in supporting key department initiatives such as recruitment, staffing, training, onboarding and more
• Specialty Focus Area: Identifies a focus area within the department that aligns with the individual’s skill set; Creates a roadmap alongside the Account Manager to enhance and optimize that focus area (e.g., Training, Reporting, Talent Acquisition)
• Responsible for other tasks and projects as assigned by Client Services department leadership, as needed
• Employ AI technologies to enhance and optimize business processes

Role Requirements:

• Bachelor's Degree in Marketing, Communication or related discipline
• 10+ years cross-channel digital marketing experience, including: strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency
• Proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics
• Strong understanding of paid media, particularly Google Ads and Meta Ads
• Working knowledge of SEO, Analytics, and Creative workflows and deliverables
• Experience speaking to business-level metrics such as LTV:CAC, ROAS, etc.
• Proficiency in establishing goals for clients and validating forecast scenarios to show a path to goal
• Campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment
• Ability to quickly build rapport and develop relationships with executive-level points of contact
• Desire to work in a role that functions as both a marketing consultant and a business consultant for clients
• Highly dependable individual who thrives in a fast-paced environment and is a self-starter; Emanates high energy and a positive attitude
• Entrepreneurial spirit with a passion for problem-solving, continued learning and personal growth

Key Performance Indicators (KPIs)

• Division ETCR or Expansion to Churn Ratio (as established quarterly)
• Division Team Retention Rate of 90%+
• Client Retention Rate of Book of 96%+
• Deliverable timeliness: 95% on time delivery
• NPS for Account Director Portfolio (8 or above)
• MRR: $100k+ monthly revenue

Most Important Things (MITs)

• Team Coaching and Development
• Marketing Strategy, Development and Execution
• Client Retention and Client Revenue Growth

Benefits & Perks:

• Base salary paid in USD + commission opportunities
• Unlimited Time Off available on day one
• Fully flex work environment: full-remote, in-office, or hybrid
• Healthcare stipend: $50/month to support your healthcare or insurance costs
• National Holidays + 2 Mental Health Recharge Days per year
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

Smartsheet is empowering ambitious sales professionals to join our team as Account Executives. In this role, you'll transcend traditional sales, becoming a trusted advisor and strategic partner to our customers. You'll be at the forefront of driving significant revenue growth by managing and expanding relationships within a portfolio of accounts. This is your chance to leverage your strategic thinking and sales acumen to navigate complex deals and deliver transformative solutions that directly impact our clients' success.

At Smartsheet, we provide a leading cloud-based platform for work execution, enabling organizations to plan, capture, track, automate, and report on work at scale. We are committed to fostering a culture of trust and innovation, empowering our team to deliver exceptional value to our clients.  

This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica.  

You will:

• Drive Strategic Growth: Exceed software and services sales targets by developing and executing strategic account plans for clients.
• Cultivate Executive Relationships: Build and nurture strong relationships with C-level executives and key decision-makers, positioning Smartsheet as a strategic partner.
• Navigate Complex Deals: Lead complex, solution-based sales cycles, aligning Smartsheet's capabilities with clients' strategic objectives and driving significant deal closures.
• Proactive Opportunity Identification: Identify and capitalize on expansion opportunities within existing accounts, anticipating client needs and proactively offering tailored solutions.
• Strategic Pipeline Management: Develop and maintain a robust sales pipeline, accurately forecasting revenue and leveraging data-driven insights to optimize sales strategies.
• MEDDICC: Expertly apply MEDDICC qualification methodologies to ensure deal success and drive predictable revenue growth.
• Cross-Functional Collaboration: Partner with internal and external stakeholders, including solution engineering and customer success teams, to deliver exceptional client experiences.
• Sales Leadership: Embody the traits of an elite sales professional, serving as a mentor and role model for the team.
• Other job duties as assigned.

You have:

• Proven Sales Expertise: 1-3 years of progressive sales experience, with a strong track record of success in the software or technology sector.
• Strategic Account Management: Demonstrated ability to manage and expand relationships within accounts in a B2B environment.
• Strategic Thinking and Problem-Solving: Ability to analyze complex client needs, develop strategic solutions, and navigate challenging sales cycles.
• Professional Presence and Communication: Exceptional written and verbal communication skills, with the ability to effectively engage and influence C-level executives. B2 English Proficiency Level or higher.
• Technical Acumen: Passion for technology and the ability to quickly grasp complex technical concepts.
• Sales Tools Proficiency: Proficiency in CRM systems (Salesforce), sales engagement tools (Outreach), data visualization platforms (Tableau), and others as needed.
• Resilience and Adaptability: Ability to thrive in a fast-paced environment, adapt to change, and overcome challenges.
• Educational Background: Degree in Business Administration, Marketing, Sales, or a related field preferred, or equivalent sales experience.
• Smartsheet Expertise: Deep understanding of the Smartsheet platform and advanced capabilities.
• Complex Solution Sales: Proven ability to execute complex solution sales involving both software and services.

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We are looking for a Senior Revenue Advisor to join our Customer Solutions Engineering team, a critical function that helps prospects and customers transform how they manage revenue.

In this role, you will partner closely with Account Executives and solution teams to solve complex business challenges and deliver compelling solutions that demonstrate the value of Zuora’s platform.

Think of yourself as the “ZEO” (CEO) of your technical domain — guiding prospects through the full quote-to-cash lifecycle, showcasing Zuora’s capabilities, and helping organizations automate revenue accounting and accelerate growth.

This is a high-impact, customer-facing role that combines technical expertise, business strategy, and storytelling to win deals and build lasting partnerships.

Work Location

This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.

What You’ll Do

Become a Zuora Expert

• Complete Zuora’s comprehensive onboarding and sales training
• Develop deep expertise in Zuora’s products, services, and solutions

Guide Customers Through Transformation

• Act as a trusted advisor on revenue recognition automation
• Lead functional discovery sessions to understand business needs and constraints
• Design and present tailored solutions aligned with customer objectives

Drive Technical Wins

• Deliver compelling product demonstrations and executive presentations
• Showcase how Zuora enables organizations to modernize revenue operations
• Handle technical objections and differentiate Zuora from competitors

Build Strategic Customer Relationships

• Own the technical health and adoption of accounts
• Define and monitor business cases and KPIs for customer success
• Identify opportunities to expand Zuora’s footprint across business units

Influence Product & Strategy

• Partner with Product Management to shape product roadmap based on customer insights
• Share feedback and market context to inform product innovation

Collaborate Across Teams

• Work closely with Account Executives, Solution Architects, Product teams, and partners
• Support RFPs/RFIs, marketing events, and field engagements
• Help resolve technical escalations and ensure customer success

Travel

• Occasional travel within your sales territory to support customers and events

About You

• BA/BS in Accounting or Finance (or equivalent)
• 5+ years of experience in Revenue Accounting
• Strong understanding of ASC 606 and IFRS 15
• Ability to translate complex business needs into compelling solutions
• Excellent presentation and storytelling skills
• Comfort presenting to audiences ranging from operational teams to C-level executives
• Strong curiosity and motivation to master the quote-to-cash lifecycle

Bonus Points If You Have

• Pre-sales or consulting experience
• Experience with Zuora Revenue (RevPro)

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we’re redefining how modern businesses grow. We help companies thrive in the Subscription Economy, where success is built on recurring relationships rather than one-time transactions. Our platform empowers the world’s most innovative organizations to monetize new business models, manage subscriber relationships, and optimize digital experiences. From media and SaaS to manufacturing and fintech, industry leaders rely on Zuora to unlock sustainable growth and transform how they deliver value to customers. Join us and help shape the future of monetization.

The Opportunity

We are looking for a Technical Account Manager focused on Revenue Advisory to join our team in Costa Rica.

The Technical Account Manager (TAM) is both a consultative, outcome-focused revenue advisor and a trusted strategic partner for our customers’ finance and revenue operations teams. You’ll dive deep into the Zuora platform — especially Zuora Revenue and related Billing capabilities — to help customers modernize revenue operations, automate revenue recognition, and stay compliant with ASC 606 and IFRS 15, while still bringing the technical depth needed to connect our products into their broader SaaS and ERP landscape.

You’ll balance strategic revenue advisory with practical, data-driven execution: translating accounting policies into scalable system designs, validating data models and integrations, and ensuring customers realize measurable outcomes such as faster close, fewer manual adjustments, and cleaner audit trails. You’ll collaborate cross‑functionally with Customer Success, Product, Engineering, and Revenue Advisory teams so that solutions are both technically sound and aligned with business goals.

Your background in revenue accounting, revenue operations, and SaaS applications will be critical as you advise customers on best practices, troubleshoot complex challenges, and shape solutions that drive business impact.

What You’ll Do

Become a Zuora Revenue Expert

• Complete Zuora’s comprehensive onboarding and product training, with a focus on Zuora Revenue and its integration with Billing and upstream CRM/CPQ systems.
• Develop deep expertise in Zuora’s revenue products, services, and solutions so you can confidently guide controllers, revenue managers, and finance leaders through their transformation journeys.

Guide Customers Through Revenue Transformation

• Act as a trusted advisor on revenue recognition automation: interpret ASC 606 / IFRS 15 requirements and translate them into practical configurations, policies, and process designs in Zuora Revenue.
• Lead discovery sessions with Finance, Revenue, and IT stakeholders to understand business models, revenue streams, and constraints, and design solutions that align with their objectives and compliance needs.
• Design and present tailored revenue operations architectures across quote-to-cash, covering contract setup, performance obligations, billing, collections, and revenue recognition touchpoints.

Drive Adoption, Health, and Business Outcomes

• Own the technical and functional health of your accounts for revenue-related use cases, ensuring high adoption of Zuora Revenue capabilities and associated best practices.
• Define and track revenue-focused business cases and KPIs (e.g., days to close, manual journals, audit findings, forecasting accuracy) to show clear value realization and ROI for your customers.
• Proactively identify expansion and optimization opportunities across business units and regions, partnering with Account Management and Customer Success to grow Zuora’s footprint.
• Advisor for revenue solutions: guide customers through configurations, workflows, data models, and required integrations between Zuora Revenue, Billing, and source systems.
• Use SQL and data analysis to investigate revenue data issues, validate data structures, reconcile key metrics, and support reporting and analytics needs across Finance and RevOps.
• Collaborate with customer engineering and integration teams on API-based integrations (REST/SOAP), data flows, and error-handling patterns that keep revenue processes robust and auditable.
• Maintain and evolve runbooks, revenue process maps, and architecture diagrams so customers have clear documentation of how their revenue solution is implemented and governed.

Collaborate Across Zuora & Influence Product

• Work closely with Account Executives, Solution Architects, Product, Engineering, and partners to ensure revenue use cases are well-understood, supported, and prioritized.
• Bring forward customer use cases and feedback that help shape Zuora’s product roadmap for revenue accounting, billing, and related workflows.
• Support RFPs/RFIs, customer briefings, and executive presentations as the go‑to expert on Zuora’s revenue capabilities, positioning Zuora as the preferred strategic partner.

Travel

• Occasional travel within North America to support customers, workshops, and team events, as needed.
  
  

About You

• Education & Domain Expertise
• BA/BS in Accounting, Finance, or a related field, or equivalent practical experience.
• 5+ years of experience in Revenue Accounting and/or Revenue Operations, ideally within SaaS or technology companies, with a strong understanding of ASC 606 and IFRS 15.
• Preferred professional certifications: Certified Public Account (CPA) or Certified Private Accountant (CPI)
  
  
• Revenue & Systems Experience
• Hands-on experience implementing, operating, or advising on revenue recognition or order-to-revenue systems (e.g., Zuora Revenue, Zuora Billing, SAP RAR, Oracle, NetSuite, Workday, Salesforce CPQ/Billing).
• Proven ability to translate complex revenue and finance requirements into scalable system designs, configurations, and integrations that support compliance and reporting needs.
  
  
• Technical & Data Skills
• Experience using modern AI-powered productivity tools (e.g., Cursor or similar assistants) to analyze data, document solutions, and accelerate problem-solving.
• Proficiency with SQL (joins, data validation, troubleshooting) and comfort working with APIs (REST/SOAP) to design, test, and debug data integrations across revenue and billing systems.
• Preferred familiarity with object-oriented or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus, but your primary focus is on revenue operations and data, not software development.
  
  
• Advisory, Communication & Leadership
• Excellent presentation, storytelling, and facilitation skills — comfortable engaging with operational teams and C‑level executives through weekly syncs and QBRs to explain revenue concepts, trade-offs, and system behaviors in clear business terms.
• Demonstrated ability to lead business discussions with controllers, CFO staff, and IT, and to articulate the value and best practices of our revenue solutions in both technical and non‑technical language.
• Proven experience managing multiple customers or projects in a fast‑paced environment while maintaining a strong focus on outcomes and customer success.
  
  
• Mindset
• Strong curiosity and motivation to master the quote‑to‑cash lifecycle and stay current on evolving revenue standards and best practices.
• A collaborative, low‑ego, and ownership‑oriented approach — you enjoy working across Finance, RevOps, IT, and Product teams to solve tough problems and unlock new value for customers.
  
  

Benefits

As an industry pioneer, we are constantly evolving and challenging ourselves to innovate. Our people — whom we call ZEOs — are empowered to take ownership, collaborate openly, and make meaningful impact. Together, we are shaping what’s next for our customers, communities, and the world.

What We Offer

We support our employees with a comprehensive benefits package designed to help them thrive:

• Competitive compensation and performance-based bonuses
• Medical, dental, and vision coverage
• Flexible time off and wellness days
• Paid holidays and company-wide year-end break
• Paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back
• Mental health resources and wellbeing support

(Benefits may vary by country and will be discussed during the interview process.)

Work Location

This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.

Our Commitment to Inclusion

At Zuora, everyone counts. We believe diverse perspectives make us stronger, and we are committed to building an inclusive workplace where every employee feels valued and empowered. Zuora is proud to be an Equal Opportunity Employer and welcomes applicants from all backgrounds. If you need accommodations during the hiring process, please contact assistance@zuora.com.

Gambling.com Group (Nasdaq: GAMB) is looking for exceptional talent interested in the fast-paced, high-growth online gambling industry. As the first and only online gambling affiliate publicly traded in the U.S., Gambling.com Group has earned recognition as a leader in its field – most recently winning Casino Affiliate of the Year at the 2024 EGR Operator Awards. Gambling.com Group embraces a majority remote-first hybrid work model, offering employees the flexibility to work remotely while being part of a global team. For some roles, in-office presence is required for operational reasons, ensuring   seamless   collaboration   and   effectiveness   where   needed.   With flagship offices in Dublin, Charlotte, and Malta, and satellite offices in Madison, Helsinki, Serbia, and Costa Rica, we operate on a "think local, act global" mindset. Gambling.com Group is on the lookout for innovative, solution-driven, and fast-paced thinkers to join our growing team. Are you ready to take the next step in your career?

Are you ready to take the next step in your career?

At OpticOdds, we’re transforming how companies trade and manage risk in the sports betting industry. We provide real-time sports betting data and risk management solutions that help clients boost profitability while saving thousands of engineering hours. We’ve simplified real-time data and made it more accessible and actionable for sportsbooks, exchanges, and platforms.

Our product is strong. Our traction is real. Now, we’re looking to expand our small, fast-moving team to keep up with explosive growth. That’s where you come in.

As our first Central America Account Execuitive, you will be responsible for driving OpticOdds’ commercial growth across the region. The focus is on building new business opportunities, developing strategic operator relationships, and expanding accounts over time.

This role requires ownership of the full sales cycle: identifying opportunities, engaging with clients, managing negotiations, and ensuring long-term success with signed operators. Success will come from strong industry connections, sharp commercial instincts, and the ability to represent OpticOdds effectively both at industry events and in direct client engagements.

Responsibilities

• Manage the full sales cycle with clients, from prospecting and discovery through negotiation and close.
• Develop a balanced pipeline by sourcing outbound opportunities and converting inbound leads.
• Expand OpticOdds’ footprint across Central and South America with a focus on enterprise sportsbooks while also engaging emerging operators.
• Deliver clear, compelling presentations to clients at all levels of an organization, both in-person and remotely.
• Listen actively to client needs and translate those into actionable feedback for the product and engineering teams.
• Monitor regulatory changes, competitor activity, and operator strategies, and use those insights to strengthen OpticOdds’ positioning.
• Represent OpticOdds at industry events and conferences to build visibility and credibility in the region.
• Maintain accurate pipeline data in the CRM with clear prioritization and forecasting.
• Collaborate with internal teams to refine messaging, improve collateral, and align commercial strategy with product direction.

Qualifications

• 6+ years of B2B sales experience in the sports betting industry.
• Demonstrated ability to meet or exceed aggressive revenue targets.
• Strong network within sportsbooks and operators in Central and South America.
• Fluency in Spanish and Portuguese strongly preferred.
• Experience running a SaaS sales process independently, from prospecting through closing.
• Excellent communication and presentation skills, with credibility in conversations with senior operator stakeholders.
• Proficient with CRMs and confident in building and presenting proposals.
• Self-starter who thrives in high-growth, unstructured environments.

Perks & Benefits

• Employee Stock Purchase Program
• Comprehensive private Healthcare Insurance
• Flexible work environment with the option for remote work
• Lifestyle Allowance/Lifestyle Spending Account
• Hardware and software
• Regular company events, including seasonal parties and sports & social outings.
• Access to courses for Personal and Career Development
• Company Paid Volunteer Day

Technical Account Engineer II

Sumo Logic's Cloud SIEM (Security Information and Event Management) platform provides comprehensive security visibility and analytics for modern cloud and hybrid environments. Leveraging advanced analytics and machine learning, our Cloud SIEM delivers real-time threat detection, incident response, and compliance management. Designed for scalability and efficiency, it seamlessly integrates with a wide range of security tools and data sources, enabling organizations to effectively manage and mitigate security risks while optimizing their security operations. Sumo Logic's Cloud SIEM empowers security teams to stay ahead of evolving threats and maintain robust security postures.

We are seeking a highly skilled Technical Account Manager. As a trusted customer advisor, Technical Account Manager not only help our customers understand best practices to maximize Sumo Logic's value, drive customer ROI and also delve deep into the technical nuances of our platform. You'll be hands-on, assisting customers in navigating the complexities of Sumo Logic and leading strategic growth through robust relationships with users and executives in partnership with the Sumo Logic account team. Your expertise in advanced training, complex problem-solving, and enabling technology adoption will be crucial. We support customers across various verticals with specialized needs in information security, DevSecOps, and observability and monitoring.

This role offers the excitement of joining Sumo's team, which is renowned for tackling our customers' most intricate security and operational challenges. As a TAM, you'll have visibility up to the CEO level and engage with our executive team on strategic initiatives.

Travel Requirements

• Flexible, but generally once or twice a quarter (10-25%)
  • Customer Visits
  • Corporate Visits for Training, mandatory meetings, etc.

Responsibilities

• Advanced Technical Expertise: Hands-on keyboard experience and consultative skills.
• Strategic Adoption Drive: Facilitate training on advanced features and practices, aligning with the customer's specific usage of Sumo Logic.
• Customized Success Planning: Work closely with customers to understand their unique requirements and challenges, ensuring alignment with their expected business outcomes through a hands-on, consultative approach to build their adoption plan, then help them to achieve it and track progress. You’ll keep an eye out for additional opportunities and work to expand the plan as they progress to maximize the value they get from SUMO Logic.
• Risk Mitigation and Planning: Ability to identify financial and adoption risks within an account and pull the team together to create a thorough plan to turn risky situations into an advocacy scenario.
• Growth Strategy Development: Collaborate with the account team to formulate and implement strategies that balance customer needs with Sumo Logic’s business growth.
• Proactive Monitoring and Support: Vigilantly monitor customer KPIs, proactively address deployment issues, and drive product roadmap suggestions from customer feedback.
• Executive Engagement: Conduct Quarterly Business Reviews and monthly health check calls, maintaining a proactive, strategic presence in the account team.
• Monitor and report on the overall well-being of customers, tracking essential health and usage indicators to reduce or eliminate churn risk
• Data Analysis: Ability to look at data and infer usage patterns

Required Qualifications and Skills

• Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions.
• Customer-Centric Approach: Passionate about customer satisfaction and problem-solving.
• Relationship Management: Demonstrated ability in managing relationships across various levels, from technical practitioners to executives.
• Communication Excellence: Professional and clear communication skills, adept in both executive meetings and technical workshops.
• Ambiguity Navigation: Ability to work with uncertainty and proactively seek necessary support.
• Account Management Prowess: Demonstrable skills in managing multiple Accounts with a keen eye for detail.
• Familiar with Cyber Security frameworks and their applications in the secure DevOps Lifecycle
• Curiosity to learn about the customer base and curiosity to continue learning
  

Desired Qualifications and Skills

• Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).
• Cloud Services Knowledge: Hands-on experience with AWS, GCP, Azure, or other cloud services.
• Query Language Proficiency: SQL or similar query language skills.
• Security and Operations Background: Experience in monitoring and alerting in security, operations, or SecDevOps settings.
• Advanced Technologies: Kubernetes expertise (including HELM) and data analytics knowledge are highly advantageous.
• OSS skills in Otel, Prometheus, and Falco are a plus
• Sumo Logic experience is a big plus but not required
• 5-10 Years experience

About Us

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

ROLE OVERVIEW

The Senior Renewals Operations Manager, Professional Services is a strategic, highly cross-functional role responsible for driving the effectiveness, scalability, and overall experience of the global Professional Services organization. Acting as a key operational partner to the SVP of Professional Services, this role owns the end-to-end Technical Account Manager (TAM) experience—ensuring process excellence, data-driven execution, and operational consistency across regions.

Positioned at the center of the post-sales ecosystem, this role aligns Professional Services with Renewals, Customer Success, Support, and Sales to ensure a seamless, scalable, and predictable customer experience. The role leverages data, analytics, and AI-driven capabilities to enhance performance, improve decision-making, and enable growth. This is a high-impact individual contributor role with strong executive visibility.

WHAT YOU’LL DO

• Act as a trusted operational partner to Professional Services leadership, translating strategy into scalable execution
• Own and evolve the global Professional Services operating model, ensuring consistency and scalability across regions
• Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify risks and optimize performance
• Define and track KPIs and leading indicators to measure health, productivity, and predictability
• Own and enhance the end-to-end Technical Account Manager (TAM) experience, improving workflows, tools, and processes
• Reduce operational friction and increase time spent on high-value customer engagement
• Drive cross-functional alignment with Renewals, Customer Success, Support, Sales, Finance, and Systems teams
• Lead change management initiatives to ensure adoption of new processes, tools, and operating models
• Leverage data, analytics, and AI-driven capabilities to deliver insights, improve predictability, and enable automation
• Partner with systems and analytics teams to build scalable reporting, workflows, and predictive models

TECHNOLOGIES YOU’LL WORK WITH

Salesforce (or similar CRM platforms), QTC systems, BI & analytics tools, workflow automation platforms, AI-driven analytics tools

WHAT YOU’LL BRING

• 6+ years of experience in Sales Operations, Renewals Operations, Customer Success Operations, or similar
• ENGLISH BILINGUAL
• Strong cross-functional influence and ability to drive outcomes without direct authority
• Experience working with senior leadership and presenting executive-ready insights
• Deep understanding of post-sales, renewals workflows, data, and systems
• Strong analytical mindset with the ability to translate insights into action
• Proven ability to drive complex initiatives from ideation to execution
• Advanced proficiency with CRM and sales operations tools (e.g., Salesforce)
• Ability to operate effectively in fast-paced, evolving environments

BONUS SKILLS

• Experience in SaaS, subscription renewals, or customer lifecycle operations
• Familiarity with BI tools, automation platforms, and renewals tooling
• Exposure to AI-driven analytics, predictive modeling, or automation
• Experience supporting global, multi-regional teams

WHAT YOU’LL GET

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
• Retirement and social security contributions through Costa Rica’s statutory programs
• Life insurance equal to 24x monthly salary, plus disability and funeral coverage
• Daily cafeteria subsidy
• Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-CC1

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As the Senior Performance Analyst at Power Digital, you lead key accounts, driving performance marketing strategies and serving as the primary point of contact for paid social initiatives. With advanced technical expertise, you ensure a thorough understanding of attribution, incrementality, and cross-channel strategy to optimize results for clients. Your role extends to team development through mentorship and training sessions, contributing to new business initiatives, and staying ahead of industry trends to integrate innovative approaches into Power Digital's strategy for sustained excellence in the dynamic landscape of paid social advertising

Key Responsibilities:

• Serve as a key leader and/or paid social lead on designated accounts
• Spearheads performance marketing efforts across marquee accounts, leading strategy to achieve account goals
• Leading strategic iteration to achieve desired results, effectively navigating roadblocks, and capitalizing on key opportunities to drive performance
• Elevate team member skills through mentorship, executive support, and coaching
• Advanced technical knowledge of paid social and marketing strategy (attribution, incrementality, contribution analysis, advanced measurement, MMTs, and LRAs, technical acumen for channels)
• Thorough understanding of cross-channel strategy to ensure paid social delivers business results for clients
• Point of Escalation on Key Accounts:
• Serve as the primary point of contact and escalation for key paid social accounts.
• Ability to navigate roadblocks and facilitate solutions internally and externally as a key leader
• Oversee the delivery of a great paid social product
• Organize training sessions to enhance the team's overall expertise in paid social advertising platforms, tools, and industry best practices
• A catalyst for the development of our team and product via knowledge share and coaching opportunities
• Collaborate with the business development team to participate in new business audits and pitches
• Identifying Paid Social Trends and Developing Department Products:
• Stay abreast of industry trends, algorithm updates, and emerging technologies in the paid social advertising space
• Lead research initiatives to identify innovative approaches and best practices, integrating findings into the team's strategy
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• Legally able to work in U.S. without visa sponsorship
• 3+ years of experience in performance media buying, ideally in a digital or media agency (inclusive of 1.5+ years of experience in performance media buying on Meta)
• 2+ years of E-commerce experience
• Mentorship experience preferred 
• Strong Excel and data analysis skills
• Experience with Google Analytics, Shopify, and other technical platforms
• Ability to handle multiple tasks in a fast-paced environment and under tight deadlines
• Excellent communication skills required and ability to ask clarifying questions
• Strong enthusiasm, passion, creativity and commitment to paid social and client work
• Entrepreneurial spirit with passion for knowledge and personal growth

Key Performance Indicators (KPIs)

• Hitting client performance goals on 100% of designated accounts and/or tangible plan and strategy in place to do so
• Maintain unforecasted churn of 4% or less
• Contributing actively to at least 3 department initiatives per quarter

Most Important Things (MITs)

• Top-tier delivery of paid social product
• Key point of escalation for Paid Social accounts to maximize client retention
• Team member and product elevation

Who We Are (Mode Mobile)

Mode Mobile is the creator of EarnOS, a transformational software that turns ordinary smartphones into "EarnPhones". This innovation empowers users globally to monetize everyday mobile activities such as streaming, gaming, shopping, etc. We enable users to profit from their data and attention, rather than letting only tech giants benefit. What sets us apart is our inclusive approach - converting users into earners, facilitating over $150M in earnings and savings, while going a step further and turning earners into owners by awarding stock ownership in Mobile Mobile based on their usage. We have attracted over 40 million users across 170 countries. 

​​Mode Mobile is proud to stand as the #1 Fastest Growing North American Software Company recognized in Deloitte's 2023 Technology Fast 500, and ranked #2 across all sectors.

For additional insights check out the information about our reward-based super app, Mode Earn App, that also powers the reward engine behind our proprietary smartphone, Mode Earn Phone.

Our Team and Culture Drive Our Success

Our team is the heart of our culture.  We value innovation, collaboration, and curiosity, with a passion for getting things done.  We strive to hire and cultivate the best team members and foster a culture of open communication and transparency.  We are driven and hard-working but also committed to having fun along the way.  We allow OKRs to guide us, assume positive intent, sometimes agree to disagree and commit, honor our commitments, seek to accomplish more with less, and encourage everyone to speak up as our team owns our company’s success.

You can read more about our team and how we work here.

The Role

We are looking for an Account Executive - Newsletter Sales, to help grow advertising revenue across our newsletter portfolio. This role focuses on outbound sales, top-of-funnel generation, sponsorship prospecting, closing, and building a repeatable pipeline of advertisers and partners.

This role is for someone who is not just good at sales but who works in an AI-native way every day.

We want someone who actively uses Claude and AI tools daily and is highly comfortable using AI to automate, accelerate, and improve core sales workflows. That includes prospect research, account prioritization, contact discovery, outbound support, personalization, follow-up drafting, sales process organization, and overall top-of-funnel execution.

This is not a traditional sales role built around fully manual work. We are specifically looking for someone who naturally thinks, “How can I use AI to do this faster, better, and at a greater scale?” The right candidate will combine strong sales instincts with AI fluency and a constant drive to improve efficiency through systems, prompts, and workflow automation.

What You’ll Do

• Own outbound sponsorship sales efforts across Mode Mobile Media’s newsletter brands
• Build a pipeline by identifying relevant advertisers, agencies, and sponsorship partners
• Generate top-of-funnel activity through research, prospecting, and outbound execution
• Use Claude daily to improve and accelerate sales workflows
• Use AI to support list building, prospect research, targeting, outreach preparation, personalization, follow-up drafting, and sales process management
• Create repeatable AI-assisted workflows that help scale outbound volume without sacrificing quality
• Identify better ways to automate sales development work and reduce manual effort
• Work with leadership to refine prospect lists, outreach angles, packaging, and prioritization
• Stay close to our brands, audiences, and sponsorship offerings so outreach is relevant and well-positioned
• Maintain strong organization across outreach, pipeline, and prospect activity
• Help build a more scalable, AI-enabled outbound engine for newsletter sponsorship revenue

Who You Are

• Experience in sales, business development, media sales, advertising sales, sponsorships, partnerships, or newsletter monetization
• Strong outbound prospecting ability and comfort building a pipeline from scratch
• A genuinely AI-native working style, not just surface-level familiarity with AI tools
• Daily Claude users strongly preferred.  You will also be provided access to AI tools.
• Experience using Claude or similar tools to support real sales work, not just general writing
• Clear ability to use AI to improve research, workflow speed, personalization, top-of-funnel output, and sales execution
• Strong written English and the ability to create effective, concise outbound messaging
• Highly organized, resourceful, and able to operate independently
• Comfortable testing new prompts, workflows, and systems to improve results over time
• Able to work in a fast-paced, entrepreneurial environment with a strong bias toward action
• Alignment with our core values:
  
  • ​​Accountable: You take ownership of your responsibilities, demonstrating trustworthiness and self-discipline. You are consistent in your work, transparent in your actions, and communicate effectively. You follow through on commitments and strive for continuous improvement.
  • Action-driven: Identify what is most important, agree on scope, execute in a timely manner, and drive the greatest impact.  You take initiative, roll up your sleeves, and get things done.
  • Caring: You genuinely care about yourself and others, our business and craft, our mission and vision, and are passionate in heart and mind. You understand the importance of our team and strive to create a positive, supportive work environment.
  • Curious: You focus on the ‘why,’ learn and expand your knowledge, explore new ideas, and generally make things better.  You're a lifelong learner with a thirst for knowledge and a constant desire to improve.
  • Thorough: Your work is thoughtful, impactful, timely, accurate, and complete.  You pay attention to detail, are meticulous, and ensure quality work and compliance.

Ideal Candidate

The ideal candidate is a strong salesperson who already works with AI as part of their daily operating rhythm. They do not see Claude as a novelty or occasional assistant. They use it regularly to help them move faster, stay organized, increase output, and improve the quality of their work.

They understand that modern outbound sales can be significantly improved by AI when used well, and they are excited to help build that capability into the sales motion from the ground up.

They are proactive, experimental, and always looking for ways to make prospecting and top-of-funnel generation more scalable and more effective.

Why Join Us

You’ll help grow sponsorship revenue across a portfolio of media brands in attractive categories, including finance, consumer savings, crypto, and AI. You’ll also have the opportunity to help shape how AI is used inside the sales process, making this a strong fit for someone who wants to combine revenue generation with modern, AI-enabled execution.

We Believe In The Following Workplace Norms

• Allow OKRs to Guide Us
• Assume Positive Intent
• Agree to Disagree & Commit
• Set New Precedents
• Accomplish More with Less
• Hold Yourself & Others to High Standards
• Speak Up
• Be Resourceful
• Follow the 80/20 Rule

What We Are Offering

• We are a 100% remote-first, global company.
• A competitive compensation package.
• We offer generous perks & benefits to team members. 
• Participation in the Company's equity and token plan (for full-time team members).
• We provide individual bonuses in accordance with our Company Bonus Program.
• Work with energetic, passionate, and results-driven people.
• Celebrate team members' personal & work milestones.
• Remote social activities, including virtual coffee buddies. 
• Bonus.ly - we use Bonusly as a way to recognize and reward team members for their hard work and commitment.
• Weekly Wednesday Get Stuff Done Days (No Meetings).
• Open PTO and generous Company Holidays (for full-time team members).
• 10 annual Wellness Fridays.

If we just described you and your perfect role, we'd love to talk with you.  We have a lot to accomplish this year and look forward to making headway and creating success together!

Mode Mobile does not accept/pay fees for unsolicited resumes from third-party agencies/vendors.

Our company is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment free of discrimination and harassment. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and strive to create an inclusive environment for all team members.

About the Role:

Your Impact:

Your Qualifications:

Standout Qualities:

Team Dynamics:

Our Work Style:

What’s Next?

• Recruiter pre-screen 30 mins
• Hiring Manager Interview 45 mins
• Panel Interview 45 mins
• Final Interview 30 mins

Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter.

#LI-AC1

About the Role:

Your Impact:

Your Qualifications:

Standout Qualities:

Team Dynamics:

Our Work Style:

• Recruiter pre-screen 30 mins
• Hiring Manager Interview 45 mins
• Panel Interview 45 mins
• Final Interview 30 mins

Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter.

#LI-AC1

Become a vital part of our company's success! We're on the lookout for motivated individuals to join our sales team as Sales Development Associate for Portuguese speaking markets. Being a part of our sales force you'll play a key role in contributing to our growth and promoting innovative technology solutions.

About this Role
As a Strategic Sales Development Associate, you will play a pivotal role in generating new demand and building a strong sales pipeline with a focus on large strategic and enterprise accounts. You’ll engage prospective clients, develop account-based strategies, and collaborate with internal teams to drive business growth and position Veeam as a trusted advisor.

What You'll Do

• Proactively generate new demand and pipeline by executing high-volume, targeted outbound outreach through calls, emails, and LinkedIn Sales Navigator, focusing on large strategic and enterprise accounts.
• Initiate and nurture relationships with potential clients at various organizational levels, developing a deep understanding of their business objectives and challenges.
• Conduct consultative conversations with decision-makers and key stakeholders to uncover needs and position Veeam’s solutions as added value to their business.
• Collaborate closely with internal teams—including marketing, sales, channel partners, and technical resources—to develop and execute account-based strategies that drive engagement and opportunity creation.
• Maintain meticulous records of account activities, lead qualification, and prospecting efforts in Salesforce CRM, ensuring data integrity and actionable insights for the broader sales organization.
• Consistently achieve and exceed monthly KPIs, including leads converted to sales qualified opportunities, new leads generated, meetings booked, and pipeline value.
• Deliver a high standard of customer engagement by responding quickly and professionally to inquiries, and addressing objections or concerns to build trust and credibility.
• Continuously monitor industry trends, competitive landscape, and market changes to inform outreach strategies and position Veeam as a trusted advisor to prospective clients.
• Demonstrate a commitment to personal and professional growth by seeking feedback, embracing new learning opportunities, and contributing to the overall success of the team.

What You'll Bring

• Minimum of 2 years’ experience as a Sales Development Representative, Inside Sales, or in a related sales role, preferably engaging with large or strategic accounts.
• Proven success in identifying, qualifying, and nurturing high-value opportunities within complex sales cycles.
• Strong track record of consistently meeting or exceeding performance metrics in a fast-paced, target-driven environment.
• Exceptional communication and interpersonal skills, with demonstrated ability to build credibility and engage executive-level stakeholders via email, phone, instant messaging, and LinkedIn.
• Experience collaborating cross-functionally with sales, marketing, and technical teams to drive pipeline growth and strategic account penetration.
• Demonstrated ability to work autonomously and as part of a high-performing team, managing competing priorities and deadlines effectively.
• Advanced organizational and time management skills, with a keen eye for detail and a proactive approach to problem-solving.

Bonus Skills

• Experience using Salesforce CRM and LinkedIn Sales Navigator.
• Previous experience in the technology or SaaS industry.
• Knowledge of account-based marketing and sales strategies.
• Multilingual abilities.

What You'll get

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares

   

• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents

   

• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents

   

• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program

   

• Retirement and social security contributions through Costa Rica’s statutory programs

   

• Life insurance equal to 24x monthly salary, plus disability and funeral coverage

   

• Daily cafeteria subsidy

   

• Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares

   

• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-CC1

Become a vital part of our company's success! We're on the lookout for motivated individuals to join our sales team as Sales Development Associate for French speaking markets. Being a part of our sales force you'll play a key role in contributing to our growth and promoting innovative technology solutions.

About this Role
As a Strategic Sales Development Associate, you will play a pivotal role in generating new demand and building a strong sales pipeline with a focus on large strategic and enterprise accounts. You’ll engage prospective clients, develop account-based strategies, and collaborate with internal teams to drive business growth and position Veeam as a trusted advisor.

What You'll Do

• Proactively generate new demand and pipeline by executing high-volume, targeted outbound outreach through calls, emails, and LinkedIn Sales Navigator, focusing on large strategic and enterprise accounts.
• Initiate and nurture relationships with potential clients at various organizational levels, developing a deep understanding of their business objectives and challenges.
• Conduct consultative conversations with decision-makers and key stakeholders to uncover needs and position Veeam’s solutions as added value to their business.
• Collaborate closely with internal teams—including marketing, sales, channel partners, and technical resources—to develop and execute account-based strategies that drive engagement and opportunity creation.
• Maintain meticulous records of account activities, lead qualification, and prospecting efforts in Salesforce CRM, ensuring data integrity and actionable insights for the broader sales organization.
• Consistently achieve and exceed monthly KPIs, including leads converted to sales qualified opportunities, new leads generated, meetings booked, and pipeline value.
• Deliver a high standard of customer engagement by responding quickly and professionally to inquiries, and addressing objections or concerns to build trust and credibility.
• Continuously monitor industry trends, competitive landscape, and market changes to inform outreach strategies and position Veeam as a trusted advisor to prospective clients.
• Demonstrate a commitment to personal and professional growth by seeking feedback, embracing new learning opportunities, and contributing to the overall success of the team.

What You'll Bring

• Minimum of 2 years’ experience as a Sales Development Representative, Inside Sales, or in a related sales role, preferably engaging with large or strategic accounts.
• Strong professional level English & French (Reading and writing)
• Proven success in identifying, qualifying, and nurturing high-value opportunities within complex sales cycles.
• Strong track record of consistently meeting or exceeding performance metrics in a fast-paced, target-driven environment.
• Exceptional communication and interpersonal skills, with demonstrated ability to build credibility and engage executive-level stakeholders via email, phone, instant messaging, and LinkedIn.
• Experience collaborating cross-functionally with sales, marketing, and technical teams to drive pipeline growth and strategic account penetration.
• Demonstrated ability to work autonomously and as part of a high-performing team, managing competing priorities and deadlines effectively.
• Advanced organizational and time management skills, with a keen eye for detail and a proactive approach to problem-solving.

Bonus Skills

• Experience using Salesforce CRM and LinkedIn Sales Navigator.
• Previous experience in the technology or SaaS industry.
• Knowledge of account-based marketing and sales strategies.
• Multilingual abilities.

What You'll get

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares

   

• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents

   

• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents

   

• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program

   

• Retirement and social security contributions through Costa Rica’s statutory programs

   

• Life insurance equal to 24x monthly salary, plus disability and funeral coverage

   

• Daily cafeteria subsidy

   

• Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares

   

• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-CC1

Location: Remote - (Mexico)

How You'll Make an Impact:

As a Sales Manager (Account Executive), you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.

Our Sales Team:
The Sales team is driven by the opportunity to build strong relationships, solve customer challenges, and drive business growth.

People who excel on our team are goal-oriented, adaptable, and effective delivering results and passionate to spread all the innovation behind our product to different types of customers.

What makes us special is our ability to stay connected and motivated, no matter where we are. Through open communication, teamwork, and a shared commitment to success, we support each other and celebrate wins together—because when one of us succeeds, we all do.

What You Bring to the Team:

• Ability to meet and exceed aggressive sales goals.
• Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
• Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
• Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. 
• Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
• Attend local events and visit properties to connect with potential customers (less than 10% travel required).
• Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise

What Sets You Up for Success:

• Experience in selling technology solutions into the hotel or hospitality industry. This is a MUST HAVE.
• A self-motivated, results-oriented mindset with a passion for business development.
• Excitement for new technology with a strong technical aptitude.
• Proven expertise in outbound sales strategies, especially cold-calling and network building.
• Excellent communication skills, with the ability to inspire and persuade potential clients.
• Demonstrated sales and negotiation skills, with a history of exceeding targets.
• Strong organizational and time-management abilities.
• A willingness to challenge the status quo and think outside the box to drive success.
• Fluent English is a MUST HAVE.

Bonus Skills to Stand Out (Optional):

• Good knowledge of PMS technology
• Multilingual capabilities.
• Experience in the hospitality or lodging operations

#LI-LP1

SingleStore is hiring a Revenue Operations Manager to partner closely with a growing Sales organization and the VP of GTM (Go-To-Market) Operations to help scale and optimize our revenue engine. You will drive alignment, operational efficiency, and data-driven decision-making across the entire revenue lifecycle with a focus on Sales and Customer Success. 

The ideal candidate will successfully work cross-functionally with teams throughout the organization, streamlining processes, unlocking insights, and enabling sales productivity and efficiency at scale. This is a highly visible, hands-on role for someone who thrives in a data-driven environment and wants to make a meaningful impact at an established, fast-growing software company.

What You’ll Do:

• Own and optimize sales and customer success processes from account assignment, opportunity management, forecasting, to close won through onboarding, adoption, renewals, expansions, and churn management
• Ensure data accuracy of pipeline and opportunity data, including accounts, contacts, sales stages, forecast categories, ACV, product details, health scores, activities, etc.
• Maintain and improve standardized pipeline, bookings, and forecast reporting for sales performance 
• Create customer success dashboards, reports, and analysis to manage metrics such as ARR, retention, NRR/GRR, expansion, churn, health score, product usage, etc.
• Support territory coverage and account ownership models. Manage updates and ensure clean execution across relevant systems.
• Analyze trends across the revenue funnel and customer lifecycle to identify risks, opportunities, and levers for growth
• Turn complex data into clear, actionable insights and recommendations for revenue leadership
• Partner with leadership to ensure alignment across GTM (Marketing, Sales, Channel, and Customer Success) of objectives, processes, handoffs, and ownership
• Provide day-to-day support for internal users. Troubleshoot issues, answer process questions, resolve data problems, and handle operational requests with clear SLAs.
• Support forecasting and planning across the customer lifecycle, from new business through renewals and expansion. Collaborate with Finance to ensure alignment across metrics and performance.
• Evaluate, implement, and optimize tools used by Sales and Customer Success (sales engagement, intent, enrichment, etc.), ensuring strong adoption and measurable impact
• Create and maintain documentation, training, and how-to guides to drive adoption and consistency in tools and processes

What You’ll Need:

• 3-5+ years of experience in Revenue Operations, Sales Operations, or related roles in a B2B SaaS environment
• Strong hands-on experience with Salesforce (reports, dashboards, data model, basic configuration). Experience with a Customer Success platform and/or Salesforce administration certification is a plus.
• Demonstrated success working directly with Sales and Customer Success teams, including pipeline and opportunity management, quoting and deals desk, forecasting, data enrichment and governance, and performance analytics. Experience with compensation planning and commission processing is a plus.
• Strong analytical and modeling skills with the ability to work with complex datasets and translate insights into actionable recommendations
• Technical expertise and business acumen across end-to-end revenue, with a strong emphasis on sales and post-sales
• Experience with GTM technology, including CRM (Salesforce), sales engagement and prospecting (Outreach, Nooks, LinkedIn Sales Navigator), data enrichment (Cognism, ZoomInfo), and other sales productivity tools. AI tools experience is preferred.
• Familiarity with SaaS revenue metrics (ARR, MRR, pipeline coverage, win rates, NRR/GRR, churn, expansion, cohort analysis, etc.)
• Highly organized, detail-oriented, and able to manage multiple projects and ad hoc requests in a fast-paced environment
• Excellent communication and stakeholder management skills, with the ability to partner effectively with both individual contributors and executive leadership