Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Babylist is remote-first with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day — not as an experiment, as an expectation. We come together twice a year to build the relationships behind the work, and we hire people who are genuinely excited about what's possible and prove it through how they show up.

Our Fulfillment Center based team works on-site in Commercial Point, OH to bring the Babylist experience to life — and they're just as central to our mission as anyone working remotely. Different in how we work. Unified in why we do it.

What the Role Is

As the Principal HR Business Partner - Operations, you’ll be the primary HR partner for Babylist’s Operations organization—Inventory Planning & Management, Supply Chain, and our Fulfillment Center in Commercial Point, OH. You’ll translate business priorities into people strategies that enable a complex, fast-scaling operations network to perform consistently, from corporate planning teams through frontline warehouse execution.

This is a fully onsite role, Monday–Friday. Your week will span time on the floor with supervisors and managers, coaching through employee relations and performance decisions, while also partnering with Operations leaders across Inventory Planning and Supply Chain who may sit outside the site. You might spend a morning working through a sensitive employee issue with a manager onsite, then shift into an afternoon reviewing workforce trends or advising on org changes with distributed leadership teams.

This role blends strategic partnership with hands-on execution. You’ll be most successful if you’re comfortable being highly visible, decisive, and closely connected to how the operation actually runs.

Who You Are

• 10+ years of HR experience, including 5+ years as an HRBP supporting Operations, Supply Chain, Fulfillment, or Logistics—this is not a fit for candidates coming primarily from corporate, HQ, or COE-only environments
• Deep experience supporting large hourly/non-exempt workforces in operational settings, with direct ownership of employee relations and performance management—not just advising from a distance
• Proven track record working onsite in warehouse, manufacturing, or logistics environments—you’re comfortable spending the majority of your time close to the floor
• Expert-level ER judgment—you’ve personally handled complex investigations and escalations and can coach managers to make sound, consistent decisions without over-reliance on HR
• Experience building manager capability at scale—you’ve developed supervisors and managers who can independently lead their teams, not just rely on HR for direction
• Strong fluency in workforce and operational metrics (attrition, absenteeism, engagement, productivity), with a bias toward using data to drive decisions
• Highly credible and direct—you challenge leaders when needed, navigate tough conversations, and build trust with both executives and hourly associates
• Proficient in Google Workspace and Slack, with experience in HR systems such as Paylocity, Charthop, Lattice, Carta, or Radford
• You're genuinely excited about what AI can do - not just as a concept, but as something you want to get your hands on. At Babylist, every team uses AI daily, and we're looking for people who lean in.

How You Will Make An Impact

• Build and implement a structured management development program that equips FC supervisors and managers to handle performance management, ER, and day-to-day people leadership confidently—reducing escalations to HR over time
• Design and deliver onsite training programs including new hire orientation, compliance training, and core management fundamentals
• Coach managers and assistant managers to develop their own supervisors, creating a scalable leadership pipeline across the operation
• Lead employee relations for the hourly population—investigating concerns, resolving issues, managing complex escalations, and reinforcing consistent practices across the FC
• Guide temp-to-perm conversion decisions, partnering with Operations leadership to evaluate performance and make consistent hiring calls
• Partner on workforce planning and org design, helping structure teams and roles to support both scale and day-to-day execution
• Collaborate with Total Rewards on compensation decisions and staffing strategies for the FC
• Own engagement and exit survey programs, synthesizing feedback into clear recommendations and action plans for Operations leadership
• Lead the people side of reorgs, leadership transitions, and operational changes—ensuring clear communication and minimal disruption
• Be the visible, trusted HR presence in the building—championing a positive, inclusive, high-performance culture every day

About Compensation

We use a market-based approach to compensation. The starting salary range for this role is:

$161,500 to $195,500

Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity.

Why You Will Love Working At Babylist

Our Culture

• We work with focus and intention, then step away to recharge
• We believe in exceptional management and invest in tools and opportunities to connect with colleagues
• We build products that positively impact millions of people's lives
• AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact

Growth & Development

• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We're committed to career progression and performance-based advancement

Compensation & Benefits

• Competitive salary with equity and bonus opportunities
• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Important Notices

Recorded Interviews Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription.

Interview Integrity At Babylist, every team uses AI daily and we love it. During interviews though, we want to see you — your thinking, your problem-solving, your creativity. All interviews and assessments should be completed independently without AI tools or third-party assistance unless we tell you otherwise. We'll always be clear when AI is welcome. Misrepresentation during the process may result in removal from consideration.

Protect Yourself from Scams All official communication comes from the Babylist Talent Team via @babylist.com email addresses. We will never ask for payment, bank information, or personal financial details. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email, it's not us. Verify open roles on our careers page.

Connections at Babylist In line with our conflict of interest policy, please let us know if you have a family member or close personal relationship with a current Babylist employee. This helps us keep our process fair for everyone.

Text Message Updates You may opt in to receive SMS updates about your application. Opting out won't affect your status. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. See our Privacy Policy for details.

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Babylist is remote-first with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day — not as an experiment, as an expectation. We come together twice a year to build the relationships behind the work, and we hire people who are genuinely excited about what's possible and prove it through how they show up.

Our Fulfillment Center team works on-site in Commercial Point, OH to bring the Babylist experience to life — and they're just as central to our mission as anyone working remotely. Different in how we work. Unified in why we do it.

What the Role Is

Babylist is seeking a single-site General Manager, Fulfillment Operations role owning a 750,000+ square foot fulfillment center processing thousands of direct-to-consumer orders daily. You are the most senior operator responsible for the building’s performance — safety, cost, service, quality, and people — while partnering closely with the Director of Operations.This is a high-accountability role with real ownership, in a site that is actively becoming the model for how Babylist scales fulfillment.

Your days are hands-on and highly visible. You’ll lead three Operations Managers and a 300+ person, multi-shift workforce, moving constantly between the floor and leadership conversations. You’ll set direction, make real-time decisions on labor and throughput, and own the full financial picture — headcount, overtime, and total labor spend. You’ll work closely with your Director as a thought partner, but you are the one driving execution inside the building. 

This is not a steady-state operation. The building is growing quickly (30%+ annually), systems are still maturing, and expectations need to be reset. You’ll need to create structure where it doesn’t exist, raise the bar on accountability, and lead your team through meaningful change — including new systems and automation. If you’ve already moved beyond this scope into regional or multi-site leadership, or prefer to lead from a distance, this will be a tough fit. This role is for someone who is still motivated by owning a single site and building it the right way, day in and day out.

Who You Are

• Currently a General Manager or single-site leader with 2–3 years in-seat at this level, actively leading a fulfillment or warehouse operation and motivated to deepen your impact in this scope
• 7–10+ years in fulfillment, logistics, or warehouse operations, including full P&L ownership (headcount, overtime, and total labor spend)
• Experience leading multi-shift operations with 200–300+ associates, including direct management of manager-level leaders (e.g., Operations Managers)
• Track record operating in high-growth environments (20–30%+ YoY volume growth) where processes and systems were still evolving
• Floor-present leadership style — you are in the building consistently, spending meaningful time on the floor engaging with associates and managers
• Strong partnership instincts — able to work closely with a Director of Operations as a thought partner while owning day-to-day execution independently
• Clear and effective communicator across levels — able to translate operational complexity into direction for frontline teams and concise updates for senior leadership
• You're genuinely excited about what AI can do - not just as a concept, but as something you want to get your hands on. At Babylist, every team uses AI daily, and we're looking for people who lean in.

How You Will Make An Impact

• Own the full P&L for the site, managing labor cost, overtime, and workforce planning to meet financial and operational targets
• Lead and develop a 300+ person, multi-shift operation, building a leadership bench that scales with growth
• Drive day-to-day execution in the building, translating broader operational strategy into consistent, high-quality performance on the floor
• Reset and enforce clear performance and accountability standards across the operation
• Drive operational improvements that support 30%+ annual volume growth while maintaining cost discipline
• Build and implement scalable processes that prepare the site to handle significantly increased volume
• Lead the adoption of new systems and automation, ensuring strong execution and team buy-in
• Partner closely with the Director of Operations and cross-functional teams to align site performance with company priorities
• Establish this site as the operational blueprint for future Babylist fulfillment centers

Physical Requirements

While this role involves leadership and oversight responsibilities, it also requires regular physical presence and activity on the fulfillment floor. Physical expectations include:

• Ability to stand and walk for extended periods (up to 10–12 hours per shift) with scheduled breaks
• Ability to walk the floor extensively, averaging 10,000+ steps per day
• Ability to lift and move items up to 20 lbs occasionally throughout the shift
• Comfort with pushing, pulling, bending, twisting, and performing repetitive motions as needed to support team operations

About Compensation

We use a market-based approach to compensation. The starting salary range for this role is:

$161,000 to $180,000

Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity.

Why You Will Love Working At Babylist

Our Culture

• We work with focus and intention, then step away to recharge
• We believe in exceptional management and invest in tools and opportunities to connect with colleagues
• We build products that positively impact millions of people's lives
• AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact

Growth & Development

• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We're committed to career progression and performance-based advancement

Compensation & Benefits

• Competitive salary with equity and bonus opportunities
• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Important Notices

Recorded Interviews Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription.

Interview Integrity At Babylist, every team uses AI daily and we love it. During interviews though, we want to see you — your thinking, your problem-solving, your creativity. All interviews and assessments should be completed independently without AI tools or third-party assistance unless we tell you otherwise. We'll always be clear when AI is welcome. Misrepresentation during the process may result in removal from consideration.

Protect Yourself from Scams All official communication comes from the Babylist Talent Team via @babylist.com email addresses. We will never ask for payment, bank information, or personal financial details. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email, it's not us. Verify open roles on our careers page.

Connections at Babylist In line with our conflict of interest policy, please let us know if you have a family member or close personal relationship with a current Babylist employee. This helps us keep our process fair for everyone.

Text Message Updates You may opt in to receive SMS updates about your application. Opting out won't affect your status. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. See our Privacy Policy for details.

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

As a Staff Technical Program Manager, you will own the successful delivery of complex, cross-functional efforts. You will partner closely with stakeholders across the organization from Engineering, Product, Product Design, and even Field-facing teams to develop and execute against our overall product vision and business objectives, uncover solutions to technical challenges, and provide data-driven insights that power strategic decision-making.

We are looking to speak to candidates who are based in Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Columbus, Dallas, Miami, Nashville, New York City, Philadelphia, Raleigh, Washington DC, Tysons for our hybrid working model.

Position Expectations

• Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery
• Recognize patterns in a sea of information and take action accordingly
• Develop a strategic approach to program management that balances agility and process. This involves discerning when to provide direct guidance and when to empower teams by establishing clear frameworks and guidelines for ongoing initiatives
• Build strategic partnerships with Product, Design, and Engineering stakeholders
• Expand knowledge into new domains as called upon
• Act as a mentor to junior TPMs and lead by example
• Embody MongoDB's core values and leadership principles

The right candidate for this role will be

• Experienced with 10+ years of working in an engineering organization leading complex cross-functional technical programs
• Experienced with 5+ years of Software development background
• Able to partner with technical stakeholders in methodically breaking down engineering challenges to deliver against abstract goals
• Able to participate in technical design discussions and summarize trade-offs, outcomes, and next steps
• Skilled at communicating across a diverse set of engineers and stakeholders
• Capable of deep user empathy and adept at balancing product goals and engineering constraints to deliver impactful experiences
• Hyper-organized and capable of coordinating across multiple independent work streams and organizations
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Able to leverage their experience in program delivery to influence improvements to our tools, operations, architecture
• Trained in working with project tracking software (e.g. Jira, Rally, MS Project)
• Familiar with MongoDB or a comparable technology

Nice to have!

• Exposed to generative AI and Machine Learning
• Interested in business automation work such as scripting in Python, Google Apps Script and Slack
• Familiar with tools and methodologies for code analysis, refactoring, and automated testing

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 2263203305

Description:

The Assurance, Risk, and Compliance (“ARC”) Initiatives team at MongoDB owns the strategy, governance, and delivery of our most critical cross-functional risk and compliance initiatives. We design and execute programs that support compliance audits, risk assessments, employee awareness and enablement, and the implementation of common control frameworks, along with consistent operating cadences that align key stakeholders, accelerate decision making, and drive the execution of initiatives that reinforce MongoDB’s assurance, risk management, and compliance objectives. We define and track key metrics and deliver clear and timely, executive reporting to provide transparency, measure progress, and ensure lasting operational resilience and governance.

We serve as the central coordination point for ARC-wide initiatives, connecting Product, Engineering, Security, and Legal teams around clear priorities, milestones, and outcomes. Our focus is on building scalable governance structures, defining decision-making frameworks, and establishing repeatable ways of working so that complex efforts can be executed consistently across the team.

The Policy Program Manager is a mid-to-senior level individual contributor role responsible for leading the development and operationalization of policies and procedures aligned to established control frameworks. You will drive end-to-end ownership of policy lifecycle management, from drafting and review through implementation and ongoing maintenance, while coordinating inputs across teams to ensure accuracy, consistency, and adoption. Additionally, you will lead documentation standardization efforts, facilitate stakeholder reviews, and perform gap analyses to continuously strengthen and mature our ARC policy framework.

Responsibilities:

• Lead the end-to-end execution of company-wide compliance programs, including the annual security policy and procedure review cycle
• Design and implement scalable frameworks for policy lifecycle management (creation, review, approval, publication, and retirement)
• Establish standards, templates, and governance processes to ensure consistency and clarity across all compliance documentation
• Maintain a centralized, audit-ready repository for policies, procedures, and supporting artifacts
• Act as the primary point of contact for cross-functional teams (HR, Legal, Engineering, Product)
• Drive alignment, gather inputs, and ensure timely completion of policy updates and compliance deliverables
• Ensure policies and procedures align with regulatory, security, and internal control requirements
• Support internal and external audits by maintaining complete, accurate, and accessible documentation
• Translate audit findings and regulatory changes into actionable policy program updates
• Maintain the integrity of project-specific Jira boards and Confluence pages. Ensure all project artifacts are organized, up-to-date, and ready for leadership review or external audit
• Develop and maintain dashboards to report on program health, completion rates, and obstacles. Present status updates and metrics to leadership
• Evaluate existing program workflows and implement improvements to increase efficiency, reduce manual effort, and improve the stakeholder experience

Requirements:

• 5-8 years of program management experience, ideally within an Information Security or high-growth technology environment
• Experience creating and managing policy and procedure programs or governance frameworks
• Deep understanding of security and compliance frameworks (e.g., SOC 2, ISO 27001, PCI DSS, HIPAA, NIST CSF)
• Strong proficiency in managing full-lifecycle projects, including scoping, planning, risk mitigation, and change control
• Advanced experience with Jira and Confluence, including the ability to build custom dashboards and manage complex documentation repositories
• Maintain and support a GRC/policy management platform to ensure consistent policy administration and system usability
• Excellent interpersonal skills with the ability to hold cross-functional stakeholders accountable to deadlines in a professional and effective manner
• Exceptional attention to detail and the ability to manage multiple overlapping priorities without losing sight of milestones
• A proactive, self-directed approach to work. You enjoy taking ownership of a program and building the structure necessary for its success

Responsibilities & Expectations

• You are expected to be the owner of your assigned programs. While you will work closely with technical SMEs, you are responsible for the logistical success of the workstream. Your success is measured by the timely completion of program goals, the clarity of your reporting, and your ability to anticipate and resolve project bottlenecks
• You don't just track tasks; you own the success of the program

Scope & Complexity

• The scope is horizontal and impacts multiple departments across MongoDB
• Managing complex programs that require coordination with various business units, ensuring that project delays in one area do not derail the overall compliance roadmap

Authority & Impact

• You have the authority to manage the timelines and execution steps of your assigned programs
• Your impact is reflected in the strength of policy program management and organizational readiness you drive; by overseeing and coordinating these workstreams, you ensure the Compliance team consistently meets foundational policy requirements and aligns with external audit expectations

Expertise

• You will develop deep expertise in compliance and audit operations
• You will become the go-to resource for designing, scaling, and executing policy and compliance programs within a cloud-first organization. This role is responsible for independently and collaboratively developing and managing policies and procedures, with a strong understanding of compliance frameworks and the ability to interpret and operationalize control requirements

Leadership

• Leadership in this role is demonstrated through influence and mentorship. While you may not have direct reports, you will guide cross-functional teams in developing and standardizing policies/supporting documentation, as well as provide mentorship on policy governance, standardized documentation practices, and compliance alignment

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 1273402887

About the Role

As a Channel Sales Manager, National Partners (Midwest) you'll be pivotal in scaling Verkada's reach and impact by developing and managing a network of high-performing LVARs (large value-added resellers). You'll be responsible for driving net new business through the channel—building pipeline and executing strategic plans that result in measurable growth.

This individual contributor role requires strategic thinking and hands-on execution as you collaborate across sales, marketing, and partner teams to grow Verkada’s presence nationally. 

What You’ll Do

In this role, you’ll be at the heart of Verkada’s mission, working hand-in-hand with our sales teams to drive growth and success with channel partners. You’ll be responsible for building pipeline and generating net new business through reseller partners while executing a best-in-class channel strategy. Here’s what you’ll own:

• Drive Net New Pipeline: Proactively identify and generate pipeline with named strategic Large VARs. Collaborate closely with field sales teams to co-sell and close high-value opportunities.
• Execute National Channel Strategy: Develop and manage a focused partner business plan for your territory that aligns with Verkada’s overall GTM objectives and quarterly sales targets.
• Empower Our Partners: Train and enable partner executives, sales teams, and technical stakeholders on Verkada’s full product portfolio, programs, and campaigns to ensure deep engagement and capability across all levels.
• Collaborate Cross-Functionally: Work closely with Verkada’s internal sales, marketing, and pre-sales teams to drive joint activities, including partner events, demand generation campaigns, and customer-facing initiatives.
• Lead with Insight: Conduct regular QBRs and ad-hoc business reviews with partners to align on priorities, track performance, celebrate wins, and identify opportunities for improvement.
• Strengthen the Channel Ecosystem: Influence partner sales teams to prioritize Verkada in key deals and business planning efforts. Leverage insights from the field to recommend improvements to Verkada’s channel tools, incentives, and partner program offerings.
• Drive Awareness and Demand: Lead and participate in regional in-person and virtual events to grow Verkada’s brand awareness, build community, and strengthen relationships with key partner contacts and stakeholders.
• Operate Strategically and Tactically: Own the full lifecycle of partner engagement in your region—from onboarding and enablement to pipeline development and revenue realization.
• This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed. The successful candidate must be comfortable with frequent travel to support business operations, customer and partner engagements and team collaboration. 

What You Bring

• Experience & Success: 5+ years of channel sales or partner management experience with a strong track record of building new business via Security Integrators or IT LVAR partners. Experience managing and growing partners: Sentinel, NTT, World Wide Technologies, AHEAD, or Marco Technologies is highly preferred.
• Recognition, such as President’s Club, is a plus.
• Strategic & Creative Thinking: A process-driven approach, complemented by innovative thinking to create scalable, partner-focused initiatives.
• Relationship-Builder: Ability to influence and engage across all levels—from partner sales reps to executive leadership.
• Technical Fluency: Comfortable navigating product discussions and sales operations. Proficiency in Salesforce, Excel, and business intelligence tools.
• Clear Communicator: Strong verbal and written communication skills with sharp attention to detail and a professional presence.
• Midwest based (near a major city/airport): Must be open to 50% travel across the country.

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Fertility Stipend 
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

Forge Your Future with Us:

At Forge Biologics, we believe in turning bold ideas into life-changing realities. Our mission is simple yet powerful: to enable access to life-changing gene therapies and help bring them from ideas into reality. We partner with scientists, physicians, biotech and pharma innovators, and patient communities — all united by one goal: improving lives. If you’re driven by purpose and excited to make a tangible impact, this is where your journey begins.

Our team works out of The Hearth, a state-of-the-art, 200,000-square-foot cGMP facility in Columbus, Ohio. Here, you won’t just watch innovation happen — you’ll be part of it. Whether you’re scaling AAV manufacturing, collaborating on cutting-edge therapies, or supporting complex technical projects, you’ll play a key role in bringing hope to patients with genetic diseases.

What sets Forge apart is our culture of H.O.P.E. We are hardworking, showing up each day with determination and grit. We are open, creating a space where ideas flow freely, and every voice is valued. We are purpose-driven, with every task directly tied to changing lives. And we are engaged, energized by the challenges we face and the milestones we achieve together.

At Forge, your growth matters. We’re committed to helping you expand your skills, take on new challenges, and develop your career through mentorship, hands-on learning, and opportunities for advancement. Our people are our greatest investment, and we’re proud to see team members grow with us.

If you’re ready to use your talent to help deliver hope to patients around the world, join us — and be part of something bigger than yourself.

About The Role: 

The CSV Engineer I is responsible for ensuring that GxP computerized systems at Forge Biologics are validated in compliance with regulatory standards (21 CFR Part 11, EU Annex 11, GAMP 5). This role directly supports gene therapy manufacturing operations by leading validation activities for key systems including Veeva QMS, BMRAM, analytical lab instruments, and the Metasys BMS. By maintaining data integrity and system compliance, the CSV Engineer plays a critical part in ensuring product quality, patient safety, and regulatory inspection readiness.

Responsibilities:

• Author, review, and execute validation deliverables for GxP computerized systems, including Validation Plans, Requirements Specifications (URS/FS/DS), IQ/OQ/PQ protocols, Trace Matrices, and Validation Summary Reports.
• Supports computer system validation efforts for Veeva Vault QMS, BMRAM (laboratory information management), analytical lab instruments (e.g., HPLC, UHPLC, PCR instruments, plate readers etc), ERP System (NetSuite).
• Perform risk assessments to determine validation approach and ensure appropriate testing of system functionality, data integrity, and audit trail review.
• Manage system change control, deviations, and CAPAs related to validated systems, ensuring compliance with Forge’s quality system.
• Collaborate with IT, QA, Lab Operations, and Facilities teams to support system upgrades, patches, and periodic reviews while maintaining validated state.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Life Sciences, or related field (or equivelant experience).
• 2+ years of experience in Computer System Validation (CSV) within a GxP regulated environment (pharmaceutical, biotech, or medical device).
• Working knowledge of GAMP 5, 21 CFR Part 11, EU Annex 11, and data integrity principles (ALCOA+).
• Experience validating at least one of the following: Veeva Vault QMS, BMRAM, laboratory instrumentation (e.g., Waters, Agilent, Chromeleon, Softmax or similar), or a building management system (BMS) like Metasys.
• Strong technical writing skills and ability to execute protocols with minimal supervision.
• Ability to work onsite (in Columbus, Ohio) 3-4 days/week on average.

Preferred Skills:

• Experience with Veeva Vault platform (QMS or QualityDocs) and BMRAM configuration or validation.
• Hands-on validation of laboratory instruments (e.g., HPLC, UV-Vis,)including software like Empower or Chromeleon.
• Familiarity with Metasys BMS or similar environmental monitoring systems in a GxP facility.
• Experience with electronic execution systems such as Veeva Vault Manager or similar.
• Experience supporting regulatory inspections (FDA, EMA) and responding to CSV-related observations.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned. 

Work Environment and Physical Demands  

This position works in both a laboratory environment and typical office environment where the physical work demands will vary depending on the specific tasks and duties required of the job. The employee will be stationary (standing/sitting) for extended periods of time. Employees regularly wear personal protective equipment based on the task being performed. Must be able to work in a confined space, such as a clean room or laboratory environment. Ability to identify small details within the field of vision, distinguish between different colors, and accurately identify objects within a specific area. 

Forge Biologics is an equal opportunity employer dedicated to building an inclusive and diverse workforce. Forge Biologics, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

We’ve Got You Covered: 

At Forge Biologics, we believe our people deserve to be taken care of – in and out of the workplace. We’ve built a comprehensive compensation and benefits package designed to help you thrive, grow, and feel valued every step of the way:

Health from day one

• Health, dental and vision insurance start your first day – with 90% of premiums covered for you and your family.

Time to recharge

• A competitive paid time off plan – because rest fuels innovation.
• 12 weeks of fully paid parental leave so you can focus on family when it matters most.

Rewarding your impact

• Annual bonus opportunities for all full-time team members.
• 401(k) with company match to help you plan for the future.
• Special employee discounts, including childcare and dependent care savings.

Your wellness, supported

• Onsite fitness facility at The Hearth.
• Mental health counseling and financial planning services through our Employee Assistance Program.
• Employer-paid short and long-term disability coverage to protect your peace of mind.

Fuel for your workday

• A fully stocked kitchen with free snacks and beverages – we keep you energized and ready for what’s next.

Grow with us

• Ongoing professional development resources, training, and mentorship programs to help you build your care and grow within Forge.

About Emplifi

Emplifi is a leading AI-powered social media marketing and customer experience platform, empowering brands to deliver meaningful, connected experiences across digital channels. Recognized as a Leader by renowned analysts and celebrated as a customer favorite, Emplifi provides innovative, data-driven insights and AI-powered tools to help brands optimize social media performance, elevate their influencer marketing strategies, and deliver impactful customer engagement across marketing, commerce, and care.

About the Customer Success Team 

The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. 

As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor.

About the Role

The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business.

A remote role, this person can be based anywhere in North America, ideally in the Eastern time zone.

What You’ll Do Here

Client Relationship Management:

• Serve as the primary point of contact for customers in the assigned named accounts
• Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty
• Understand customer objectives and align our services to achieve those goals

Onboarding:

• Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption
• Collaborate with internal teams to expedite service delivery and meet onboarding timelines

Product Adoption:

• Monitor client usage and product adoption rates
• Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential
• Address any adoption challenges with tailored solutions

Renewal and Retention:

• Develop strategies to ensure high retention rates and manage the contract renewal process
• Predict and address potential churn risks, implementing mitigation strategies as needed

Upselling and Cross-Selling:

• Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs
• Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross-selling activities

Feedback Loop:

• Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement
• Act as the client's advocate within the company, ensuring their needs and concerns are addressed

Reporting and Analytics:

• Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics
• Provide regular updates to management on client health, renewal forecasts, and potential risks

What You’ll Bring to Us

• Bachelor's degree in Business, Marketing, Communications, or a related field
• Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry
• An AI-first mindset, with the ability to continuously leverage AI tools to simplify processes, streamline workflows, boost efficiency, and drive measurable business impact
• Demonstrated ability to build strong relationships and manage key customer accounts
• Proficient understanding of digital marketing services such as social media, content marketing, etc.
• Strong problem-solving skills and the ability to handle challenging client situations with grace
• Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms
• Excellent verbal and written communication skills

What We Offer 

• International and fast-paced environment
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility 
• Opportunity for professional growth and development 
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• Flexible working environment
• Unlimited Paid Time Off
• Sick Days & Community Service Days
• Benefits package including Medical, Dental, Vision & Life Coverage Options
• 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well
• Company paid STD and LTD
• 401K
• Educational Reimbursement Opportunities
• Access to an Employee Assistance Program (EAP)
• Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
• There’s more as well! Speak with us to find out all the details!

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.

OVERVIEW

The Sales & Service Manager is a member of the store leadership team who deals with ALO’s business and guest experience strategy to life in store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales & Service Leader 

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team 

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager 

Business Partner 

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

Sales & Service Leadership Qualifications 

• 3-5 years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability  
• Requires constant movement in and around all areas of the store
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales & Service Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January) 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

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OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO's Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

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FIELD SERVICE TECHNICIAN – Level 1, 2 or 3

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands-on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

• Attending project meetings as required, including coordination with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors, Circuit breakers, Bus bar, Switchgear section doors and subpanels, addition of control components, Power Cabling and control wiring;
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshooting of electrical circuits and networking equipment.
• Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts.
• Performing preventive maintenance, field installations and modifications to existing equipment
• Technical product support

Education and Experience:

• A technical degree or equivalent and 8 yrs+ of experience working in a manufacturing environment, data center or field service role with COMMISSIONING OF LV/MV ELECTRICAL SWITCHGEAR (required for Level 3 candidates).
• Must be a team player and have strong communication skills
• Ability to work independently without direct supervision is a must
• Ability to travel (75%). Must be willing to work evenings and weekends when needed.

• Experience with switchgear and electrical controls system. (required for Level 3)
• Military experience (Plus)
• Ability to read and interpret electrical wiring diagrams (required for level 3)

Compensation

The hourly range for this role is $36.30 -$52.80 per hour, based on location, experience, and qualifications.

PURPOSE OF POSITION:

The purpose of the Field Service Lead role is to manage, supervise, and optimize the performance of a team of field service technicians and engineers as they perform start-up/commissioning, troubleshooting, and maintenance of IEM products at customer sites. This is a working-lead role, combining hands-on field responsibilities with direct oversight of a team of approximately 8 technicians supporting 2–6 active customer sites.

SUPERVISORY RESPONSIBILITIES:

• Provides daily guidance, work direction, coaching, mentorship, and technical support to field service technicians.

ESSENTIAL FUNCTIONS:

• Lead and coordinate start-up and commissioning activities for electrical equipment across multiple customer sites, ensuring on time completion and minimizing open issues.

• Provide daily supervision, mentorship, and training to field service technicians.

• Serve as the technical lead, offering product expertise and advanced troubleshooting guidance to technicians and engineers.

• Travel to IEM manufacturing or field service facilities as required to participate in or lead training activities, factory witness tests, and shop testing.

• Identify project areas of risk that may adversely affect the success of subordinate technicians and report these risks to management for action.

• Works on job sites to complete project start-up/commissioning, resolving punch list items found at the job site. Works with IEM Project Managers to update punch lists and ensure jobs are closed out and paperwork deliverables are met.

• Coordinate with commercial and administration teams for requests outside of the startup/commissioning scope.

• Ensure technicians have required tools, materials, and documentation to perform work effectively at each site.

• Report product or quality concerns to management and collaborate with production and engineering teams to address identified deficiencies.

• Work with the Division Manager, Field Service Manager, Field Service Support, and Site Operations Representative in scheduling additional field resources and/or teams to cover service needs.

• Perform other duties as assigned by management.

COMPETENCIES:

• Team Leadership & Coaching: Provides day-to-day direction, mentorship, and support to field service technicians, reinforcing accountability, development, and high-quality execution.

• Technical Expertise: Demonstrates strong working knowledge of electrical equipment start-up, commissioning, troubleshooting, and maintenance, and serves as a technical resource to the team.

• Planning & Coordination: Organizes field activities, manpower coverage, tools, materials, and documentation to support multiple active customer sites and meet service demands.

• Customer Focus: Builds and maintains positive customer relationships through professionalism, responsiveness, and effective communication during field activities.

• Problem-Solving & Decision-Making: Identifies field issues, assesses risk, and takes timely, practical action to support project completion and minimize disruption.

• Safety & Compliance: Promotes and follows safe work practices, including LOTO and site-specific safety requirements, and reinforces compliance across the team.

• Communication & Collaboration: Communicates clearly with technicians, managers, project teams, and internal support functions to ensure alignment, issue resolution, and timely closeout of work.

• Organization & Execution: Manages multiple priorities, maintains attention to detail, and ensures field documentation, punch list updates, and follow-up actions are completed accurately and on time.

EDUCATION AND EXPERIENCE:

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS, generators, PDUs, or related equipment commissioning activities.

• Minimum of 2 years of field service experience, with an emphasis on start-up and commissioning of electrical equipment.

• Experience with switchgear, electrical distribution systems, and electrical control systems preferred.

• Familiarity with advanced communication protocols and networking concepts preferred.

• Prior supervisory or lead-level experience preferred.

• Understanding of lock-out/tag-out (LOTO) procedures involving multiple power sources required.

• Strong teamwork and communication skills required.

• Ability to work independently with minimal supervision required.

• Effective problem-solving skills required.

• Strong organizational skills and the ability to manage multiple priorities required.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands: Activities: Sitting – 20% Walking/Standing – 80% Lifting: Must be able to bend, lift, and carry equipment and materials up to 50lbs. Vision: Long periods of close work on technical equipment, drawings, and computer screens.

Travel: Occasional travel (up to 75%) may be required to IEM regional field offices and vendor sites.

Mental Demands: Ability to interpret technical information, analyze issues, prioritize multiple tasks, solve problems in the field, and make sound decisions in a fast-paced service environment. Environment: climate-controlled office and warehouse environments, with occasional exposure to customer job sites as needed.

What You'll Do

Driving New and Organic Growth 

• Expand use of Ceribell to additional acute or critical care centers within existing customer base.
• Work with the local Territory Manager to launch Ceribell at new customer sites.
• Drive new product and technology introductions for existing customers.
• Build advocacy and champions within facilities.  Use hospital data to validate and build interest.
• Develop a qualified lead funnel within existing install base.  Regular activities consist of formal presentations, peer to peer education, new physician training, and driving physician education.
• Responsible for upgrades and departmental expansion in existing install base.
• Strong project management skill requirement to support new account launches.

Clinical Training / Education

• Educate and train physicians, hospital personnel and/or office staff on the merits and proper clinical usage of company products.   Become a clinical expert in use cases of Ceribell and relevant patient populations. 
• Troubleshoot workflow solutions for departments as need arises
• Partner with clinicians to identify and establish protocols for patients at risk of seizure.
• Lead clinical teams through training sessions helping understand workflow and applications.

Reporting and Administration

• Submit all required reports and training documentation on a timely basis
• Use Salesfoce.com to manage administrative task
• Ensure compliance with applicable laws, regulations, and Ceribell policies
• Works cross-functionally to ensure successful deployment of Ceribell products at customer locations.
• Ability to work within a field-based team and strong partnership with Territory Manager of respective region.

What We're Looking For

• 3-5 years of recent critical care sales experience OR 5 years of medical device or pharma sales experience OR RN’s with industry experience in supporting sales teams.
• Excellent Communicator, Relationship Builder, Creative & Effective Problem Solver, highly organized and ability to prioritize strategically.
• Ability to accurately assess and understand different stakeholders needs/wants. Process cross functional agendas and adjust strategy to achieve desired outcomes.
• Confidence and expertise required to effectively challenge the status quo and influence meaningful change through consensus building
• Driven & Coachable: innate desire to succeed; willing to seek out coaching, accept feedback and apply new skills supports measurable change
• Grit, high integrity 
• Bonus points: start-up experience or experience working with disruptive technology, med device experience, neuro ICU clinical experience, sales experience.

What You’ll Do:

The Technical Project Management team at CoreWeave is the operational engine supporting the global build-out and fit-out of our physical infrastructure. As our site footprint expands exponentially, this team manages the critical transition from capacity planning to live operations. TPMs are responsible for managing multiple large-scale projects with aggressive timelines, ensuring that every data center is delivered on time, within scope, and ready for high-performance AI workloads.

About the Role:

As a Technical Project Manager, you will manage the execution of massive infrastructure projects, taking sites from signing through to day 2 operations. You will lead the delivery and installation of critical hardware, cabling, and network systems, working in a fast-paced environment where timelines are often fluid and expedited. Your mission is to ensure that project blockers are removed and that infrastructure is deployed to CoreWeave's exacting standards.

In this role, you will:

• Project Planning and Execution: Lead the full lifecycle of multiple simultaneous data center deployment projects, including design, construction, testing, commissioning, and handover to operations.
• Stakeholder Management: Act as the primary point of contact for stakeholders, including clients, vendors, contractors, and internal teams. Facilitate clear communication and collaboration across all parties involved and hold meetings with your vendors and site to meet timelines.
• Resource Management: Effectively manage and allocate resources (teams, tools, budget), ensuring that all project phases are adequately staffed and equipped to meet fast-paced timelines.
• Risk Management: Identify potential project risks, create mitigation strategies, and proactively address issues to minimize disruptions to project timelines.
• Scheduling & Budgeting: Develop and maintain project schedules, budgets, and resource plans, ensuring projects are delivered within agreed contractual constraints.
• Quality Assurance: Ensure that all data center deployments meet technical and quality standards, including compliance with industry best practices and local regulations.
• Documentation: Maintain comprehensive project documentation, including design documents, and give regular progress reports.
• Technical Oversight and Collaboration: Provide technical guidance to teams, in collaboration with experts, on best practices for data center design and deployment, including considerations for power, cooling, networking, and physical security.
• Continual Improvement: Identify opportunities to optimize processes and improve operational efficiency. Implement best practices and innovative solutions to enhance data center operations.
• Project Oversight: Travel to up to 60% of data center locations to monitor progress, troubleshoot issues, and ensure smooth project execution. Coordinate with local teams, contractors, and vendors during on-site visits.

Who You Are:

• 6+ years of demonstrated experience in data center deployment, infrastructure project implementation, or technical project management within a data center environment.
• Project Management Skills: Proven ability to successfully manage complex technical projects from initiation to completion, utilizing a strong understanding of project management methodologies and tools.
• Data Center Operations: In-depth technical knowledge of data center infrastructure, including servers, storage, networking, power, and cooling systems. Demonstrated familiarity with data center best practices and industry standards.
• Leadership and Communication: Demonstrated ability to lead and manage teams, coupled with strong communication and interpersonal skills for effective collaboration with cross-functional teams and stakeholders.
• Problem Solving: Exceptional ability to analyze complex technical issues, troubleshoot problems, and propose innovative solutions, supported by strong decision-making and critical-thinking abilities.
• Compliance and Security: Familiarity with industry standards (e.g., TIA-942, Uptime Institute, ASHRAE), data center compliance requirements, security protocols, and risk management practices.
• Flexibility and Adaptability: Proven ability to prioritize tasks, adapt to changing requirements, and perform effectively in a fast-paced, dynamic environment.
• Willingness and ability to travel up to 60% to data center locations to support project execution, sometimes on short notice.
• Education: A Bachelor’s degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience. Relevant professional certifications (e.g., PMP, PRINCE2, ITIL, CDCP, CDCS, or similar) are a plus.

Preferred:

• Experience with High-Performance Computing (HPC) or AI-specific infrastructure.
• Familiarity with liquid-to-chip cooling technologies and advanced data center redundancy protocols.

Wondering if you’re a good fit?

We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk.

• You love to manage the full lifecycle of complex technical projects in high-growth environments.
• You’re curious about the future of computing and interested in learning about HPC and AI infrastructure.
• You’re an expert at navigating ambiguity and thriving in a startup culture where "chaos" is turned into order.
• You are comfortable with significant travel, averaging 3 days per week to various project sites.

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff, the organization's growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

The base salary range for this role is 122,000 to $163,000. The starting salary will be determined by job-related knowledge, skills, experience, and the market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

Responsibilities

• Develop and operationalize GTM strategy for efficient new market penetration
• Create, build, and manage relationships with referral sources across priority markets
• Go in the field 4 - 5 days/week to lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
• Design strategies to better support and engage referral partners across different channels
• Deepen Charlie Health’s penetration across existing partnerships
• Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
• Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
• Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Requirements

• Must be based in Columbus, OH
• Must be fluent in English 
• You have 1-4 years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to healthcare organizations a plus
• Ability to travel locally with reliable transportation & valid drivers license (within ~1 hour driving distance) 4-5 days/week for meetings with potential referral partners 
• Ability to energize, advise & persuade senior corporate personnel 
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
• Experience with Microsoft Office, Salesforce & Zoom is a plus

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. 

Additional Information

The total target base compensation for this role will be between $65,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-HYBRID

Responsibilities

• Develop and operationalize GTM strategy for efficient new market penetration
• Create, build, and manage relationships with referral sources across priority markets
• Go in the field 4 - 5 days/week to lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
• Design strategies to better support and engage referral partners across different channels
• Deepen Charlie Health’s penetration across existing partnerships
• Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
• Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
• Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Requirements

• Must be based in Columbus, OH
• Must be fluent in English 
• You have 1-4 years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to healthcare organizations a plus
• Ability to travel locally with reliable transportation & valid drivers license (within ~1 hour driving distance) 4-5 days/week for meetings with potential referral partners 
• Ability to energize, advise & persuade senior corporate personnel 
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
• Experience with Microsoft Office, Salesforce & Zoom is a plus

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. 

Additional Information

The total target base compensation for this role will be between $65,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-HYBRID

What You’ll Do

CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting-edge services powering the next wave of AI. Our technology supports enterprises and leading AI labs with resilient, efficient, and high-performance solutions for accelerated computing. With a rapidly expanding global data center footprint, CoreWeave is consistently recognized for innovation and industry leadership.

As a Regional Inventory Control Manager, you will lead the inventory control program across a cluster of data centers and 1PL locations within your region. You will be accountable for regional inventory accuracy, discrepancy aging, audit readiness, and the performance and development of the Inventory Control Specialists (ICS) and site IC leads under your span.

You will turn standards and playbooks into day‑to‑day execution at sites, ensuring that serialized assets, spares, and project materials are controlled with hyperscaler‑grade rigor.

Core duties:

• Own regional inventory accuracy, discrepancy aging, and audit outcomes for Inventory Control.
• Lead, coach, and develop Inventory Control Specialists (ICS) and site IC leads across multiple data centers and 1PL locations.
• Standardize and enforce inventory control SOPs, cycle count programs, and reconciliation routines across your region.
• Partner with Data Center Operations, Global Logistics, Finance, and Security to ensure SOX‑ready controls, clean handoffs, and clear accountabilities.
• Use data and KPIs to identify gaps, drive corrective actions (RCA/CAPA), and deliver measurable improvements in control, speed, and quality.

About the Role

We are looking for a hands‑on regional manager who can move comfortably between the floor and leadership rooms. You will spend time with ICS teams at sites, in the systems (NetSuite, asset tools, WMS), and in reviews with DC Ops and Finance.

This is a people‑leadership role with regional scope and strong cross‑functional influence. You will shape how CoreWeave protects billions of dollars of assets, from initial receipt through their lifecycle in our data centers.

Team Leadership and Development

• Directly manage Inventory Control Specialists and/or Area IC Managers across your region.
• Own hiring, onboarding, training, and performance reviews for IC roles in your span.
• Build a strong IC culture around accuracy, documentation, safety, and cross‑functional partnership.
• Identify high‑potential ICs and develop them into leads/supervisors to improve span of control at large or complex sites.

Operational Execution and Standards

• Ensure consistent implementation of IC SOPs, policies, and MFCP/5S standards across all sites in your region.
• Monitor daily IC activities (receiving controls, tagging, binning, moves, cycle counts, RMAs, documentation) via system reports and site reviews.
• Partner with DC Ops leads to align work order consumption, spares flows, and floor‑ready material control with IC routines.

Inventory Control, Counts, and Reconciliation

• Own the regional cycle count and physical inventory schedule, making sure all required counts are executed on time and to standard.
• Review variance reports, drive investigation quality, and ensure discrepancies are closed within SLA (e.g., 7–14 days depending on severity).
• Ensure that NetSuite, asset systems, and any WMS reflect accurate, reconciled inventory positions across your sites.
• Coordinate with Finance and Audit on annual physicals, SOX testing, and remediation.

Governance, KPIs, and Continuous Improvement

• Define and manage regional IC KPIs, including:
• Inventory accuracy (by count and value)
• Discrepancy aging (median, P90)
• Investigation closure rate within SLA
• Audit findings (count, severity, and on‑time closure)
• Run regular regional IC reviews with DC Ops, Finance, and GLO leadership; publish KPI packs and action plans.
• Identify systemic issues (e.g., labeling, process gaps, tooling pain points) and lead regional improvement initiatives in partnership with the Global IC Program Manager and GLO.

Cross‑Functional Collaboration

• Serve as the primary IC point of contact for your region with:
• Data Center Operations leadership
• Global Logistics (warehousing, transportation, 3PL / 1PL)
• Finance/Accounting and Audit
• Security and EHS, where IC touches physical controls
• Ensure clear RACI and escalation paths for IC issues (e.g., missing assets, documentation gaps, SOX concerns).

Qualifications

Must‑Have

• 7+ years in inventory control, asset management, or logistics/warehouse operations, with multi‑site or regional scope.
• Proven people leadership experience, managing IC, warehouse, or logistics teams (direct reports) across one or more sites.
• Deep understanding of serialized inventory control: cycle counts, physicals, reconciliations, discrepancy investigation, and documentation.
• Experience working in ERP and asset tools (e.g., NetSuite, Snipe‑IT or similar), with comfort pulling and interpreting operational reports.
• Demonstrated ability to read, interpret, and enforce SOPs and control frameworks (SOX or similar).
• Strong communication skills; able to align IC teams, DC Ops, Finance, and leadership around targets and corrective actions.
• Willingness and ability to travel frequently within your region.

Preferred

• Experience in data center, cloud, AI infrastructure, or other high‑value hardware environments.
• Familiarity with SOX §404 or other regulated inventory environments.
• Exposure to Lean, 5S, or continuous improvement methods in an operations context.
• Bachelor’s degree in Supply Chain, Logistics, Business, Industrial Engineering, or related field (or equivalent experience).

Tools and Systems

• ERP (e.g., NetSuite or similar) and asset management tools
• Cycle count and inventory reporting solutions
• Standard BI / reporting tools and office productivity suites

Wondering If You’re a Good Fit?

You might thrive in this role if:

• You care deeply about accuracy and controls, and you like seeing clean data match reality on the floor.
• You enjoy coaching site teams, visiting locations, and turning global standards into simple, repeatable routines.
• You are comfortable using data to tell a story, arguing for headcount or process change with facts, and then tracking outcomes over time.

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast. We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning.

Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems.

As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

Compensation

The base salary range for this role is $85,000 to $105,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation.

In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

DH Pace Company, Inc. will hire a General Manager based in Columbus, OH. Will lead a well-established and growing door business that provides customers with new and replacement doors and/or fixes/repairs existing doors throughout buildings. Commercial door industry management applicants with strong operational experience and product knowledge are highly encouraged to apply.

Leverage your hands-on management experience to effectively assess current operations and when necessary, recommend and implement approved procedural and/or process changes while always fostering and instilling team building strategies, increasing sales and profitability, and continuing to ensure a high level of customer service is maintained. Will oversee existing customer projects and will ensure the operation realizes an increase in revenues for New Construction, Aftermarket, and Service work for all lines of business for DH Pace Company, Inc. and Capital Door Solutions, a DH Pace Company, Inc. 

If you have a passion and talent for developing staff, customer service, forming and fostering relationships, and enjoy driving effective operational changes that positively influence the bottom-line, consider formally applying for this General Manager role.

POSITION OVERVIEW:

• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions with full P&L responsibility.
• Make appropriate recommendations for operational and sales procedural/process improvement changes and implement with a goal of increasing customer satisfaction while delivering healthy profit margins and return on sales that meet or exceed the annual financial budget/forecast.
• Leverage operations / process improvement expertise in a consultative manner with personnel to give employees the confidence that they can trust your leadership and any changes they are expected to adopt in their daily work activities, thus becoming the “go to resource” for operational assistance, advice, guidance and career mentoring.
• Assist with employee/job scheduling and assist with technical/mechanical trouble shooting and problem resolutions.
• Perform regular audits and ensure staff perform the required daily tasks in their respective areas with utilization of the company’s best practices, policies and procedures.
• Use division financial reports (daily, weekly, and monthly) and metrics for review and utilization in the management of daily operations.
• Hire, train and develop new employees; improve individual performance through daily coaching, monthly P&L and Scorecard reviews and yearly performance reviews.
• Effectively lead meetings, set performance expectations and hold employees accountable.
• Maintain professional communication in all circumstances with personnel and customers and timely resolve personnel matters and escalated customer concerns.

QUALIFICATIONS:

• Minimum five (5) years’ experience managing personnel, projects, sales and customer service expectations, as well as operational revenues, expenses and reporting in a leadership position. Commercial door industry management applicants with strong operational experience and product knowledge are strongly encouraged to apply. Will also consider service provider industry experience such as HAVAC or another construction/building materials business with products that are sold to end users, installed and/or serviced at customer sites.
• Bachelor’s degree preferred.
• Work Hours: 7AM – 5PM Monday - Friday with emergency / after-hours call rotation schedule approximately every 3 weeks.
• Training: Must be willing and available during first six-months of employment to train in St. Louis, MO, Bloomington, IL, Kansas City and/or another satellite market of Kansas City, for up to three (3) times; one week per trip.
• Proficient with Windows based programs and ERP/CRM systems and a good understanding/use of Excel.
• Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships with ability to isolate key information and discern the impact of process or procedural changes.
• Possess an ability for technical applications and mechanical systems.
• Good driving record and valid driver’s license required.
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

OFFICE LOCATION / FULL-TIME ONSITE POSITION: 777 Dearborn Park Lane, Suite R, Columbus, OH 43085 

#LI-SW1

#PaceID3

Axsome Therapeutics is a biopharmaceutical company leading a new era in the treatment of central nervous system (CNS) conditions. We deliver scientific breakthroughs by identifying critical gaps in care and develop differentiated products with a focus on novel mechanisms of action that enable meaningful advancements in patient outcomes. Our industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, and multiple late-stage development programs addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Together, we are on a mission to solve some of the brain’s biggest problems so patients and their loved ones can flourish. For more information, please visit us at www.axsome.com and follow us on LinkedIn and X.

About This Role

Axsome Therapeutics is currently searching for a field based Long-Term Care (LTC) Specialty Account Manager (SAM) to drive LTC commercial activities for an assigned geography by executing marketing strategies to ensure a successful launch and make a meaningful difference through the execution of commercial activities.

SAMs will be responsible for product performance at a territory level and expected to be a disease state expert, product champion and an account specialist. The SAM will provide account management support and exhibit business knowledge of the local landscape to assess key stakeholders plus future trends within the marketplace.

Job Responsibilities and Duties include, but are not limited to, the following:

• Drive product adoption in LTC facilities
• Proficient in both virtual and live customer engagements
• Effectively call on LTC Care teams, building meaningful relationships across the entire LTC ecosystem: Psychiatrists, Neurologists, nurse practitioners, Physician assistants, Nurses and LTC staff, Closed-door pharmacies, clinical pharmacists, case managers and care coordinators.
• Develop a comprehensive and effective territory business plan inclusive of account plans for targeted LTC facilities aimed at achieving and exceeding quarterly & annual goals established by commercial leadership
• Promote within our approved labeling in a comprehensive, fair, and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines
• Develop strong customer relationships by better understanding the customer’s needs
• Serve as a resource/consultant to customers and staff regarding payer policies and processes (i.e., eligibility and benefit verification, prior-authorization, and appeals/denials)
• Navigate Market Access and Reimbursement. LTC SAMs must understand: payer requirements, pharmacy fulfillment processes, patient access programs, reimbursement tools such as cover my meds
• Maximize use of marketing resources to maintain and develop customer relationships for the purpose of growing the customers’ confidence to prescribe Axsome medications for appropriate patients
• Communicate territory activity in an accurate and timely manner as directed by management
• Provide feedback to sales and commercial leadership, colleagues, marketing, and other internal departments about changing environment and results
• Successfully complete all training classes in a timely manner
• Complete administrative duties in an accurate and timely fashion
• Manage efforts within assigned promotional budget
• Effectively collaborate across all corporate functions
• Attend medical congresses and society meetings as needed
• Ensure timely access for patients through patient services and savings programs
• Overnight travel as indicated by the needs of the business
• Additional responsibilities as assigned

Qualifications / Requirements 

• Bachelor’s degree from an accredited college or university 
• Minimum of 5 years of pharmaceutical/biotech sales experience, including 2+ years in LTC or account-based selling environments
• Demonstrated experience delivering outstanding results, including Top 10% or Elite/President’s Club performance
• Launch experience strongly preferred 
• Must live within the geography of the assigned territory
• Experience collaborating with cross-functional teams, utilizing differential resources to achieve business goals 
• Proven ability to successfully manage multiple tasks concurrently under accelerated timelines in a dynamic environment 
• Ability to thrive with ambiguity and business environments with high expectations
• Patient support services experience a plus 
• Strong digital marketing aptitude 
• Strong interpersonal, presentation, and communication skills 
• Frequent driving, including extended periods of time behind the wheel
• Prolonged sitting and standing as part of daily job functions
• Ability to lift and carry up to 30lbs regularly
• Overhead reaching required to close and secure liftgates or similar equipment

Salary & Benefits

The anticipated salary range for this role is $100,000 - $150,000. We encourage candidates of all levels to apply as there may be flexibility on final job title and responsibilities. The salary offer will be based on a variety of factors, including experience, qualifications, internal equity and location. Axsome offers a competitive employment package that includes an annual bonus, significant equity and a generous benefits package.

Axsome is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, sexual orientation, gender identity, ancestry, citizenship, marital status, physical or mental disability, medical condition, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.

Axsome Therapeutics does not accept unsolicited resumes from recruiters or third-party recruitment agencies and will not pay placement fees for unsolicited candidates that are sent to hiring managers, the HR team or other Axsome team members. Only approved vendors who have been explicitly asked to support a specific search will receive access to our Applicant Tracking System to submit candidates for consideration.

Axsome Therapeutics is a biopharmaceutical company leading a new era in the treatment of central nervous system (CNS) conditions. We deliver scientific breakthroughs by identifying critical gaps in care and develop differentiated products with a focus on novel mechanisms of action that enable meaningful advancements in patient outcomes. Our industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, and multiple late-stage development programs addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Together, we are on a mission to solve some of the brain’s biggest problems so patients and their loved ones can flourish. For more information, please visit us at www.axsome.com and follow us on LinkedIn and X.

About This Role

Axsome Therapeutics is seeking a Specialty Account Manager (SAM) to execute commercial activities for an assigned geography, establish relationships with customers, and ensure successful promotion of SYMBRAVO, an oral acute migraine medication. SAMs will be responsible for product performance at a territory level and expected to be a disease category expert and product champion. The SAM will provide account management support and exhibit business knowledge of the local landscape to assess key stakeholders plus future trends within the marketplace.

Job Responsibilities and Duties include, but are not limited to, the following:

• Proficient in both virtual and live customer engagements  
• Assume full ownership of assigned territory’s performance as a specialty account manager, building awareness for SYMBRAVO amongst key customers in a competitive therapeutic environment 
• Develop a comprehensive and effective territory business plan aimed at achieving and exceeding quarterly and annual goals established by commercial leadership 
• Promote within our approved labeling in a comprehensive, fair, and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines 
• Develop strong customer relationships by better understanding the customer’s needs 
• Serve as a resource/consultant to customers and staff regarding payer policies and processes (i.e., eligibility and benefit verification, prior-authorization, and appeals/denials) 
• Maximize use of marketing resources to maintain and develop customer relationships for the purpose of growing the customers’ confidence to prescribe Axsome medications for appropriate patients 
• Communicate territory activity in an accurate and timely manner as directed by management 
• Provide feedback to sales and commercial leadership, colleagues, marketing, and other internal departments about changing environment and results 
• Successfully complete all training classes in a timely manner 
• Complete administrative duties in an accurate and timely fashion 
• Manage efforts within assigned promotional budget 
• Effectively collaborate across all corporate functions 
• Attend medical congresses and society meetings as needed 
• Ensure timely access for patients through patient services and savings programs 
• Overnight travel as indicated by the needs of the business 
• Additional responsibilities as assigned 

Qualifications / Requirements 

• Bachelor’s degree from an accredited college or university 
• Minimum of 5 years of field customer experience and/or account management. Minimum of 3 years Healthcare Professional experience with relevant CNS experience will also meet the qualifications for this role 
• 5 years of consistent top performance in the pharmaceutical, biotech or medical sales space 
• Migraine/CNS experience strongly preferred 
• Demonstrated experience delivering outstanding results  
• Launch experience strongly preferred 
• Must live in the territory's geography 
• Experience strategizing within cross-functional teams, utilizing differential resources to achieve business goals 
• Proven ability to successfully manage multiple tasks concurrently under aggressive timelines in a dynamic environment 
• Comfortability with uncertainty and high expectations 
• Patient support services experience a plus 
• Strong digital marketing aptitude 
• Strong interpersonal, presentation, and communication skills 
• Frequent driving, including extended periods of time behind the wheel 
• Prolonged sitting and standing as part of daily job functions 
• Ability to lift and carry up to 30lbs regularly 
• Overhead reaching required to close and secure liftgates or similar equipment 

Salary & Benefits

The anticipated salary range for this role is $100,000 - $150,000. The salary offer will be based on a variety of factors, including experience, qualifications, internal equity and location. Axsome offers a competitive employment package that includes an annual bonus, significant equity and a generous benefits package.

Axsome is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, sexual orientation, gender identity, ancestry, citizenship, marital status, physical or mental disability, medical condition, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.

Axsome Therapeutics does not accept unsolicited resumes from recruiters or third-party recruitment agencies and will not pay placement fees for unsolicited candidates that are sent to hiring managers, the HR team or other Axsome team members. Only approved vendors who have been explicitly asked to support a specific search will receive access to our Applicant Tracking System to submit candidates for consideration.

Forge Your Future with Us: 

At Forge Biologics, we believe in turning bold ideas into life-changing realities. Our mission is simple yet powerful: to enable access to life-changing gene therapies and help bring them from ideas into reality. We partner with scientists, physicians, biotech and pharma innovators, and patient communities — all united by one goal: improving lives. If you’re driven by purpose and excited to make a tangible impact, this is where your journey begins. 

Our team works out of The Hearth, a state-of-the-art, 200,000-square-foot cGMP facility in Columbus, Ohio. Here, you won’t just watch innovation happen — you’ll be part of it. Whether you’re scaling AAV manufacturing, collaborating on cutting-edge therapies, or supporting complex technical projects, you’ll play a key role in bringing hope to patients with genetic diseases. 

What sets Forge apart is our culture of H.O.P.E. We are hardworking, showing up each day with determination and grit. We are open, creating a space where ideas flow freely and every voice is valued. We are purpose-driven, with every task directly tied to changing lives. And we are engaged, energized by the challenges we face and the milestones we achieve together. 

At Forge, your growth matters. We’re committed to helping you expand your skills, take on new challenges, and develop your career through mentorship, hands-on learning, and opportunities for advancement. Our people are our greatest investment, and we’re proud to see team members grow with us. 

 If you’re ready to use your talent to help deliver hope to patients around the world, join us — and be part of something bigger than yourself. 

About The Role:   

We are currently seeking a Lab Materials Manager, Supply Chain to join the Forge Biologics team. The Lab Materials Manager, Supply Chain will directly contribute to the strategic, operational, and supply chain activities required to support our Laboratory programs and vision. The Lab Materials Manager will have oversight of laboratory inventory and will be responsible for coordination of teams in synergy with all internal groups to ensure schedule attainment for our internal and external clients. This role will manage Inventory levels and flow for both internal and external gene therapy programs. The candidate will utilize existing material handling methods as well as being responsible for leading a team responsible for material handling needs for all laboratory teams. The ideal candidate will have experience in modern supply chain methodologies, inventory management systems, be highly organized, have previous management experience, be able to use or willing to learn to operate industrial equipment (For example lift trucks, reach trucks, fork lifts, order pickers, etc), and able to prioritize their schedule to meet the needs of internal and external customers. 

Responsibilities: 

• Develop and implement inventory strategies that align with the Laboratory’s overall goals and objectives.  

• Collaborate with multiple R&D and Lab teams to ensure appropriate levels of inventory to support product development, manufacturing, and distribution requirements. 

• Identify opportunities for Inventory optimization and efficiency improvements within the Laboratory supply chain. Implement best practices and innovative solutions to enhance overall supply chain performance. 

• Robust data analysis of demand and usage to identify optimal stocking levels in the labs, warehouse, and with alignment with financial and business initiatives. 

• Oversee the logistics and distribution processes of moving materials to the labs, including transportation, warehousing, and order fulfillment.  

• Works directly with Laboratory personnel to ensure process communications are occurring in a timely manner and budget and timelines are being adhered to. 

• Work with the processes and systems that support material handling activities including receiving, storing, labeling, controlling, re-stocking laboratory products or materials. 

• Manages the materials space requirement plan and inventory plan in concert with the operational schedules in partnership with the Demand Plan and Planning Team. 

• Use forecasting data to help drive procurement decisions with the Procurement team, ensure adequate inventory levels, and prevent supply shortages. 

• Contributes to the SMOG (Slow Moving/Obsolete Goods) program and coordinates disposition with Forge partners to maximize inventory valuation 

• Lead, mentor, and develop a team of supply chain professionals. Foster a collaborative and results-oriented team culture. 

• Lead a team within the Supply Operations Warehouse team, and act as liaison between management and the team 

• Coordinating with other workers to resolve discrepancies between inventory and ERP transactions. Including mentoring and training new associates how to identify and resolve independently. 

• Performing extensive research on a wide range of inventory-related reports 

• Creating and utilizing advanced inventory reporting to optimize warehouse operations 

• Leading discussions with Supply Chain and other groups to ensure adequate inventory levels are maintained throughout the Research & Development inventory streams 

Qualifications: 

• Bachelor's degree in Supply Chain Management, Operations Management, Business Administration, or a related field. MBA or advanced supply chain certification is a plus. Additional Years of experience may substitute for this requirement. 

• 5+ years’ experience in supply chain or laboratory operations within pharmaceutical, biopharmaceutical manufacturing or other highly regulated environments. 

• In-depth understanding of GMP regulations and quality systems related to pharmaceutical manufacturing.  

• Proven track record of successfully managing complex supply chain operations, including vendor management, demand forecasting, inventory optimization, and logistics.  

• Strong leadership qualities with the ability to inspire and motivate a team. 

• Previous experience in leading teams and cross functional groups 

• Ability to work hours necessary to support production and/or product transfer activities 

Preferred Skills: 

• Industrial Equipment Certifications 

• Examples include lift trucks, reach trucks, fork lifts, order pickers, etc 

• Previous experience with standard Inventory Management systems (ERP) 

• Strong Leadership skills, and experience in managing teams 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned.  

Work Environment and Physical Demands   

This position works in both a warehouse and typical office environment where the physical work demands will vary depending on the specific tasks and duties required of the job. The noise level is usually moderate. This role utilizes a computer and other standard warehouse equipment such as powered industrial trucks and hand trucks. In this role, a candidates regularly move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, etc. Must be able to lift, carry, push, and/or pull objects weighing up to 50 lbs. Standard PPE and safety shoes are required to be worn for this role. They regularly communicate with others in person and electronically. Must have the ability to move around the facility for extended periods of time.  

Forge Biologics is an equal opportunity employer dedicated to building an inclusive and diverse workforce. Forge Biologics, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

We’ve Got You Covered:  

At Forge Biologics, we believe our people deserve to be taken care of – in and out of the workplace. We’ve built a comprehensive compensation and benefits package designed to help you thrive, grow, and feel valued every step of the way:  

Health from day one 

• Health, dental and vision insurance start your first day – with 90% of premiums covered for you and your family.  

Time to recharge 

• A competitive paid time off plan – because rest fuels innovation.  

• 12 weeks of fully paid parental leave so you can focus on family when it matters most.  

Rewarding your impact 

• Annual bonus opportunities for all full-time team members.  

• 401(k) with company match to help you plan for the future.  

• Special employee discounts, including childcare and dependent care savings.  

Your wellness, supported 

• Onsite fitness facility at The Hearth. 

• Mental health counseling and financial planning services through our Employee Assistance Program.  

• Employer-paid short and long-term disability coverage to protect your peace of mind.  

Fuel for your workday 

• A fully stocked kitchen with free snacks and beverages – we keep you energized and ready for what’s next.  

Grow with us 

• Ongoing professional development resources, training, and mentorship programs to help you build your care and grow within Forge.  

Build the Path Forward

 At Path Robotics, we’re building the future of embodied intelligence. Our AI-driven systems enable robots to adapt, learn, and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods, combining perception, reasoning, and control to deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use.

Big, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together.

As a Senior Hardware Technician, you will be building cutting-edge hardware devices. You will be working hands-on with tools, configuring various hardware components, and calibrating robotic systems to help create the future of manufacturing. You will report to the Operations Manager and collaborate with the deployment engineers daily on process improvement and design feedback. As a hardware technician, you’ll be highly adaptable to the changing business environment and support the many activities within operations!

What You’ll Do

• Perform cell calibrations utilizing FARO/Polyworks and RoboDK softwares
• Link between Deployment Engineering and Operations Manufacturing groups
• Provide first line troubleshooting and diagnosis of cells on the floor before and during FAT/deployment
• Investigate PLC Code (Allen Bradley) during operation/bring-up of the cell
• Assist Technical Writing team members by providing images and details for  documentation creation around bring-up processes
• Lead build & deployment of Path product
• Assembly of mechanical & electrical systems
• Light duty fabrication of test parts (cut/bend/drill/weld)
• General facility requests and 5s

Who You Are

• Technical training/Trade School certification/ Associate degree in Engineering Tech/BS Engineering or related industry experience
• Hands-on experience in assembly and troubleshooting of mechanical & electrical systems
• You have 5+ years in industrial automation shop experience
• Hands-on experience with FARO equipment (CMMs)
• You have knowledge of PLC (Ladder Logic) code structures 
• You have a knack for troubleshooting and analyzing
• You are personable, adaptable and have strong communication skills
• You have a track record of strong documentation skills

Physical Requirements & Working Conditions

• Requires the ability to lift 50 pounds
• Ability to operate and use shop equipment
• Able to climb ladders and bend over/move into awkward positions
• Commitment to high standards of workmanship, the production of quality products, and continuous quality improvement
• +35% Travel (domestic and international)

Why You’ll Love Working Here

• Daily free lunch to keep you fueled and connected with the team
• Flexible PTO so you can take the time you need, when you need it
• Comprehensive medical, dental, and vision coverage
• 6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total)
• 401(k) retirement plan through Empower
• Generous employee referral bonuses—help us grow our team!

Who We Are

At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you require a reasonable accommodation to participate in the application process or any part of the hiring process, please contact HR@path-robotics.com. We are committed to providing equal access and will work with qualified individuals to ensure a fair and accessible hiring experience. We will respond to your request within 48 hours.

Build the Path Forward

At Path Robotics, we’re building the future of embodied intelligence. Our AI-driven systems enable robots to adapt, learn, and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods, combining perception, reasoning, and control to deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use.

Big, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together.

As a Hardware Technician, you will be building cutting-edge hardware. You will be working hands-on with tools, configuring different hardware assemblies to help create the future of manufacturing. You will report to the Operations Manager and collaborate with the hardware engineers daily on process improvement and design feedback. As a hardware technician, you’ll be highly adaptable to the changing business environment and support the many activities within operations!

What You’ll Do

• Lead build & deployment of Path product
• Assembly of mechanical & electrical systems
• Light duty fabrication of test parts (cut/bend/drill/weld)
• General facility requests and 5s

Who You Are

• Technical training/Trade School certification/ Associate degree in Engineering Tech/BS Engineering or related industry experience
• Hands-on experience in design, assembly, and troubleshooting of mechanical & electrical systems (nice to have Polyworks and FARO experience) 
• You have fabrication or machine shop experience
• Detail oriented and have experience working with small and fragile components 
• Passionate about what you do and enjoy working in a collaborative environment
• Eager to learn and grow in your field with a continuous improvement mindset
• Ok with working in the gray and able to quickly adapt to changing priorities 

Physical Requirements & Working Conditions

• Requires the ability to lift 50 pounds
• Ability to operate and use shop equipment
• Able to climb ladders and bend over/move into awkward positions
• Commitment to high standards of workmanship, the production of quality products, and continuous quality improvement
• +35% Travel (domestic and international)

Why You'll Love It Here

• Daily free lunch to keep you fueled and connected with the team
• Flexible PTO so you can take the time you need, when you need it
• Comprehensive medical, dental, and vision coverage
• 6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total)
• 401(k) retirement plan through Empower
• Generous employee referral bonuses—help us grow our team!

Who We Are

At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you require a reasonable accommodation to participate in the application process or any part of the hiring process, please contact HR@path-robotics.com. We are committed to providing equal access and will work with qualified individuals to ensure a fair and accessible hiring experience. We will respond to your request within 48 hours

Build the Path Forward

At Path Robotics, we’re building the future of embodied intelligence. Our AI-driven systems enable robots to adapt, learn, and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods, combining perception, reasoning, and control to deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use.

Big, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together.

We're looking for a Senior Product Marketing Manager to own product marketing at Path Robotics. You set direction, run your own initiatives, and don't need someone looking over your shoulder.

You sit between product, sales, and the market. You figure out how we position our technology for technical buyers, and you give the sales team materials that actually move deals. You'll work across engineering, applications, sales, and leadership to make sure our go-to-market reflects what we actually build and who we build it for.

This isn't a role where you wait for someone to hand you a brief. You find the gaps and fill them. If a fabrication shop owner reads our positioning, they should think, "these people understand my problems." That's the bar.

What You’ll Do

• Own product positioning and messaging across all of Path’s products and capabilities. Develop and maintain the core narratives that differentiate us in the market.
• Drive go-to-market strategy for product launches, feature releases, and market expansion. Coordinate cross-functionally with product, engineering, sales, and customer success.
•  Create high-quality content that establishes Path as the authority in autonomous welding: white papers, case studies, application guides, blog posts, and thought leadership.
• Build and refine sales enablement materials: battle cards, competitive analysis, objection handling guides, ROI frameworks, pitch decks, and demo scripts.
• Develop deep competitive intelligence. Know the landscape cold—traditional automation, other robotics companies, manual welding operations—and translate that into actionable positioning.
• Define and manage buyer personas and journey mapping. Ensure all marketing efforts are grounded in how technical buyers actually evaluate and purchase.
• Partner with the sales team to understand deal dynamics, win/loss patterns, and where marketing can have the most impact on the pipeline.

Who You Are

• 5+ years of experience in product marketing, ideally at a B2B company or industrial/manufacturing technology environment
• Strong strategic thinking paired with hands-on execution. You can develop the GTM strategy and also write the battle card yourself.
•  Excellent writing and storytelling skills. You can translate complex technical capabilities into clear, compelling narratives for different audiences.
•  Experience with product launches, competitive positioning, and sales enablement in a technical product environment

Desired but not required:

• AWS CWI or CWE certification
• Experience with robotic welding or automation systems
• Background in applications engineering, technical sales, or product marketing at a manufacturing technology company
• Experience building ROI models or business case analyses
• Familiarity with heavy fabrication, shipbuilding, structural steel, or defense manufacturing
• Working understanding of AI/ML concepts (you don't need to write code, but you should be able to explain what a model does and why it matters)

Why You’ll Love Working Here

• Daily free lunch to keep you fueled and connected with the team
• Flexible PTO so you can take the time you need, when you need it
• Comprehensive medical, dental, and vision coverage
• 6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total)
• 401(k) retirement plan through Empower
• Generous employee referral bonuses—help us grow our team!

Who We Are

At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you require a reasonable accommodation to participate in the application process or any part of the hiring process, please contact HR@path-robotics.com. We are committed to providing equal access and will work with qualified individuals to ensure a fair and accessible hiring experience. We will respond to your request within 48 hours.

Position Summary: 

Seeking a driven and motivated HVAC Technician to join our service team focusing on commissioning, repairing, and maintaining our equipment. This position involves diagnosing and troubleshooting commercial HVAC and ventilation systems at different sites. Field Service Technicians should be comfortable working in outside conditions and using ladders. 

Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products. 

Why Work for CaptiveAire? 

• Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment.  Our primary purpose is to provide fully integrated, sustainable HVAC Systems.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
• Mission: to provide the highest quality products and service to our users at the lowest possible price.
• Strong commitment to the development of our employees, including continuous education opportunities like product specific training, and company developed technical videos. 
• We care about our employees. Safety is our number one priority within CAS. Our employees are provided with extensive safety training and given all necessary equipment to maintain safe conditions at all times.

What our employees have to say: 

“What I love about CaptiveAire is that we are constantly raising industry standards and at the forefront of innovation utilizing new technologies and implementing new procedures to provide the best product to our customers.” – Field Service Technician

“I love that CaptiveAire gives back as much as you put in. We are constantly on the rise in the industry and there is always something new to be learned.”- Field Service Technician

“What I love most about CaptiveAire is that you get to feel like you are running your own small company but still have the support of one large company.”- District Service Manager 

Learn more about CaptiveAire and our products here 

 A Day in the Life: 

A Commercial HVAC Field Service Technician role encompasses a wide variety of tasks where one day does not look exactly like the next. The jobs our team handles are high in volume and unique from one another and require interaction with customers and multi-department collaboration. 

Typical tasks include: 

• Commissioning of new ventilation and HVAC equipment
• Repair, replace and trouble-shoot existing HVAC equipment
• Develop and maintain service schedule
• Prepare and submit job reports and invoices daily

Comments from some of our technicians:  

“The part of my job I love is that I came into CaptiveAire as an HVAC technician but due to our wide range of products I have become proficient in many other trades and fields. There is never a day when I don’t learn something new.” – District Service Manager

“I love the independence and freedom you get working here while still being part of a team. Every day gives you a new sense of worth and accomplishment, if we don't do our jobs correctly businesses can't run.” – Field Service Technician

“I enjoy the challenges that arise as a service technician and being able to see the satisfaction in the customer's eyes when I tell them the issue has been resolved.” – Field Service Technician

Required skills:

• HVAC, HVAC/R skill set desired
• Strong knowledge of electrical systems
• Ability to read commercial wiring schematics
• Ability to lift 50 pounds independently and use power and hand tools
• Must be safety-minded
• Work in outside conditions and in tight spaces
• Use of ladders for roof access
• Passion for work with aggressive nature to succeed 
• Willing to travel for various training opportunities 
• MUST BE A “GO GETTER”! 

 Benefits: 

• Medical, dental and vision insurance
• Disability & life insurance based upon election of medical insurance
• Paid holidays
• Paid time off (PTO) based upon tenure
• 401k with employer match
• Flexible spending account (FSA)
• Tenure awards
• Employee referral bonus
• Safety-toe footwear reimbursement
• Company provided work vehicles, tools, gas card, and uniform shirts

Salary: Starting at $55k and up, variable dependent on experience, with additional monthly bonus based on productivity and profits.  

 Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. 

To qualify, applicants must be legally authorized to work in the United States. At this time, we are not able to consider applicants that require sponsorship, now or in the future, for employment visa status. 

#HP1

Position Summary: 

The Field Engineer will serve as engineering support for our sales team assisting with construction management and after-sales field support. This role will require frequent travel to job sites throughout a specific territory but will be based at our sales office in Columbus. The position will include both field and office work.

Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, troubleshooting, and application engineering processes etc.

Why Work for CaptiveAire? 

• Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment.   
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times. 
• Mission: to provide the highest quality products and service to our users at the lowest possible price 
• Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical videos 

What our employees have to say: 

I can confidently say that I've never been part of a more focused company, working as one big team to achieve amazing success. 

There is never a day you don’t learn something new at CaptiveAire. I am able to learn something new due to the freedom to take on new tasks independently and problem solve. 

I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge. I love the people I work with and the environment, particularly in a world where remote work is common. I love how Captiveaire is all about connections, with customers, coworkers, end users, and everyone in between.  

One of the things I appreciate most about CaptiveAire is how strongly it embodies the entrepreneurial spirit. I’m empowered with the autonomy to manage my work independently, while also benefiting from the robust support and resources of a large, well-established company. 

CaptiveAire is fast-moving and no-nonsense. We operate differently than any other company that I've worked for with our decentralized structure. Quick action is taken when a good idea is presented. We are focused on end users where the rest of the industry is very short-sighted. We are on the front lines, actively changing the landscape of the HVAC industry. 

Learn more about CaptiveAire and our products here 

A Day in the Life: 

This position will encompass a wide variety of tasks where one day does not look exactly like the next. The projects our team handles are high in volume and unique from one another, spanning throughout the whole course of design, procurement, coordination, and post-sale support. 

Typical tasks include: 

• Estimated 50% to 75% of time spent in the field on job sites   
• Supporting installations and equipment start ups to ensure high quality outcomes and adherence to engineering principles
• Handling complex troubleshooting issues
• Customer service and coordination with all parties – CaptiveAire team, contractors, engineers, installers, CaptiveAire Service

Primary Job Responsibilities: 

• A combination of being in the field working on job sites and data analysis and remote troubleshooting using building management system (travel required)
• Product Support - Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions
• Maintain expert level knowledge of all CaptiveAire products
• Work closely with engineering team, service team, local sales team and customers to help find best outcomes on installed jobs
• On site for construction trade coordination meetings and startups to ensure a good outcome
• Review and analyze data gathered from installed equipment in order to make product improvements, utilizing our CASLink remote monitoring system
• Use mechanical building design knowledge to review applications for customers and suggest improvements in operation
• Perform 3^rd party training for outside contractors on CaptiveAire products
• Provide reports to Regional Manager as well as other teams on customer feedback/challenges, quality, product improvements/issues

Required skills: 

• 0-5 yrs experience 
• 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred 
• Hands on, technical internship/co-op experience is preferred 
• Must enjoy hands on product exposure
• HVAC and/or electrical experience strongly preferred
• Multi-tasking, problem solving and strong communication skills a must
• If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire
• MUST BE A “GO GETTER”!
• Must be able to travel for training

Benefits:

• Medical, dental and vision insurance 
• Disability & life insurance based upon election of medical insurance 
• 401k with employer match 
• Paid holidays 
• Paid time off (PTO) based upon tenure 
• Flexible spending account (FSA) 
• Tuition reimbursement, including for Professional Engineering (PE) License  
• Relocation assistance 

Salary:

$70k-$100k base, negotiable dependent on experience, with additional monthly bonus based on productivity and profits.  

Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

To qualify, applicants must be legally authorized to work in the United States. At this time we are not able to consider applicants that require sponsorship, now or in the future, for employment visa status.

#LI-TL1

#P1

Build the Path Forward

At Path Robotics, we’re building the future of embodied intelligence. Our AI-driven systems enable robots to adapt, learn, and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods, combining perception, reasoning, and control to deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use.

Big, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together.

We need a Technical Marketing Engineer. Someone who's spent real time in manufacturing and can turn that knowledge into content that technical buyers actually trust.

This isn't a traditional marketing role. You'll sit on the marketing team but spend your time with engineering, applications, sales, and customer success. Your job is to make sure everything we put out speaks the language of the shop floor, not Silicon Valley.

If a welding engineer reads our white paper, they should think "these people know what they're talking about." That's the bar.

What You’ll Do

• Write white papers, case studies, application guides, product one-pagers, and blog posts grounded in actual manufacturing and welding knowledge
• Build and maintain ROI calculators, business case tools, and other quantitative sales enablement materials
• Translate AI and robotics capabilities into clear, credible messaging for manufacturing audiences. No buzzword stacking.
• Support product launches with technically accurate positioning, competitive analysis, and go-to-market materials
• Create demo scripts, talking points, and presentation content for trade shows (FABTECH, AWS, industry events)
• Work with the applications engineering team to capture customer stories, weld data, and production metrics
• Be the last check on all outbound technical marketing. If it would lose credibility with a fabrication manager, it doesn't go out.
• Contribute to website content, video scripts, and social posts that need technical depth
• Help sharpen competitive positioning against traditional automation and other robotics companies

Who You Are

• Bachelor's degree in Mechanical Engineering, Welding Engineering, Manufacturing Engineering, or a closely related field
• 3+ years in engineering, manufacturing, welding, or fabrication environments. You've been on shop floors and understand the realities of production.
• Strong technical writing. You can explain complex concepts clearly without dumbing them down.
• Familiarity with welding
• Comfortable working across engineering, sales, and leadership teams

Desired but not required:

• AWS CWI or CWE certification
• Experience with robotic welding or automation systems
• Background in applications engineering, technical sales, or product marketing at a manufacturing technology company
• Experience building ROI models or business case analyses
• Familiarity with heavy fabrication, shipbuilding, structural steel, or defense manufacturing
• Working understanding of AI/ML concepts (you don't need to write code, but you should be able to explain what a model does and why it matters)

Why You’ll Love Working Here

• Daily free lunch to keep you fueled and connected with the team
• Flexible PTO so you can take the time you need, when you need it
• Comprehensive medical, dental, and vision coverage
• 6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total)
• 401(k) retirement plan through Empower
• Generous employee referral bonuses—help us grow our team!

Who We Are

At Path Robotics, we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you require a reasonable accommodation to participate in the application process or any part of the hiring process, please contact HR@path-robotics.com. We are committed to providing equal access and will work with qualified individuals to ensure a fair and accessible hiring experience. We will respond to your request within 48 hours.

Build the Path Forward

At Path Robotics, we’re building the future of embodied intelligence. Our AI-driven systems enable robots to adapt, learn, and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods, combining perception, reasoning, and control to deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use.

Big, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together.

We are looking for a highly analytical and business-minded FP&A Manager to help scale the financial operating system of the company. This role will act as a strategic partner to company leadership and own core planning, performance management, and decision-support processes across the organization. You will help translate operational complexity into financial clarity and ensure disciplined execution as the business scales.

This is an ideal role for someone who thrives in ambiguity, enjoys building from scratch, and wants to materially influence how a fast-growing robotics company allocates capital and executes strategy.

What You’ll Do

• Own the Financial Operating Cadence

  • Lead the company forecasting process (weekly outlooks, monthly forecast, annual plan, and long-range model)
  • Establish scalable planning and reporting processes across departments
  • Drive monthly business reviews and performance accountability across functional leaders
  • Develop and maintain KPI frameworks that connect operational metrics to financial outcomes
  • Improve reporting efficiency by incorporating automation and AI-assisted workflows into recurring finance processes

  Strategic Decision Partner

  • Partner with Product, Engineering, Operations, and GTM leadership to evaluate investments, capacity decisions, and pricing strategy
  • Evaluate ROI of major initiatives including deployments, product development, and expansion efforts
  • Translate business strategy into financial models that guide resource allocation
  • Identify risks and opportunities early and drive corrective actions with stakeholders

  Modeling & Analysis

  • Own the company operating model and scenario planning framework
  • Build models supporting fundraising, capital planning, and board decision-making
  • Perform deep dive analyses into margins, unit economics, utilization, and scaling efficiency
  • Deliver clear narratives from complex data to executive leadership

  Executive & Investor Support

  • Support preparation of Board and investor materials
  • Partner with the VP Finance and CEO on financial storytelling and performance communication
  • Help define operating targets and ensure the organization is aligned to them

  Build Scalable Infrastructure

  • Improve systems, reporting automation, and data quality across finance and operations
  • Leverage modern tooling (including AI-enabled analysis and workflow automation) to reduce manual work and increase decision speed
  • Implement processes that increase accountability and visibility across teams
  • Mentor junior analysts and help establish best practices for financial rigor

Who You Are

• 5–8 years of experience in FP&A, investment banking, consulting, or strategic finance
• Experience operating as a business partner to senior stakeholders
• Strong understanding of financial statements, forecasting, and operating drivers
• Advanced modeling skills (complex models, scenario planning, sensitivity analysis)
• Comfortable adopting new tools and improving workflows through automation and AI assistance
• Able to move between high-level strategy and detailed execution
• Clear communicator who can influence without authority
• Comfortable working in ambiguity and building structure where it doesn’t exist
• Strong ownership mindset — you proactively identify problems and solve them

Preferred Experience

• High-growth startup, SaaS, robotics, or manufacturing environment
• ERP / planning systems (NetSuite, DataRails, etc.)
• SQL, BI tools, or data analytics experience

Why You’ll Love Working Here

• Daily free lunch to keep you fueled and connected with the team
• Flexible PTO so you can take the time you need, when you need it
• Comprehensive medical, dental, and vision coverage
• 6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total)
• 401(k) retirement plan through Empower
• Generous employee referral bonuses—help us grow our team!

Who We Are

At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you require a reasonable accommodation to participate in the application process or any part of the hiring process, please contact HR@path-robotics.com. We are committed to providing equal access and will work with qualified individuals to ensure a fair and accessible hiring experience. We will respond to your request within 48 hours.

Build the Path Forward

At Path Robotics, we’re building the future of embodied intelligence. Our AI-driven systems enable robots to adapt, learn, and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods, combining perception, reasoning, and control to deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use.

Big, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together.

We are looking for an experienced Customer Success Manager with experience supporting customers in the defense industry to enable a seamless implementation of Path’s products while laying the foundation for future account growth. You will serve as the voice of the customer to drive cross-functional alignment, ensuring customers are receiving the most value possible from our products. 

What You’ll Do

• Serve as the primary point of contact for multiple customers across North America
• Own the customer relationship post-signature through ongoing support, including close cross-functional coordination with our internal deployments team
  Act as the voice of the customer internally across product, engineering, and sales
• Coordinate ongoing customer touchpoints to ensure customer production planning aligns with the capabilities of our robotic systems
• Own customer utilization and long-term success of our robotic systems across all assigned accounts

Who You Are

• Experience working with customers in the defense industry, including familiarity with regulated environments, government stakeholders, or defense contractors
• Willingness to travel up to 30% to customer sites to build relationships, provide support, and gain a deep understanding of customer operations
• Comfortable communicating technical concepts to non-technical audiences
• Capable of negotiating with internal and external stakeholders at the executive level
• Customer-obsessed and deeply invested in delivering measurable value through products and services
• Excited by the opportunity to grow a book of business using modern monetization and expansion strategies
• Detail-oriented and able to operate effectively in a fast-paced, evolving environment
• Motivated by the opportunity to make an immediate impact at a venture-backed startup
• Passionate, collaborative, and energized by working closely with cross-functional teams

Why You'll Love It Here

• Daily free lunch to keep you fueled and connected with the team
• Flexible PTO so you can take the time you need, when you need it
• Comprehensive medical, dental, and vision coverage
• 6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total)
• 401(k) retirement plan through Empower
• Generous employee referral bonuses—help us grow our team!
  

Who We Are

At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you require a reasonable accommodation to participate in the application process or any part of the hiring process, please contact HR@path-robotics.com. We are committed to providing equal access and will work with qualified individuals to ensure a fair and accessible hiring experience. We will respond to your request within 48 hours.

Regulatory and Compliance Requirements
This position may support work performed under U.S. Government contracts and requires compliance with applicable federal regulations, including FAR and DFARS where applicable.

The role may involve access to export-controlled information subject to ITAR and/or EAR. Candidates must be able to comply with U.S. export control regulations, which may include meeting the definition of a “U.S. Person” where required.

This position may also involve handling Controlled Unclassified Information (CUI) and requires adherence to company and federal data protection and confidentiality standards. Employment may be contingent upon successful completion of a background check consistent with applicable requirements

Build the Path Forward

At Path Robotics, we’re building the future of embodied intelligence. Our AI-driven systems enable robots to adapt, learn, and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods, combining perception, reasoning, and control to deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use.

Big, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together.

We are seeking a highly organized and proactive Technical Project Manager who thrives on bringing teams together from concept to execution. In this role, you will oversee program execution, drive cross-functional alignment, and ensure our robotic AI projects are delivered on time, within scope, and with high quality. This is an exciting opportunity to be at the forefront of robotics innovation and to contribute directly to the success of a rapidly scaling startup.

What You’ll Do

• Drive major programs from concept through customer deployment ensuring scope, timelines, and dependencies are aligned across functions.
• Ensure effective communication, collaboration, and dependencies between Product, Operations and Engineering, translating technical requirements into operational workflows and ensuring feedback loops between both groups remain tight and effective.
• Develop and maintain integrated program schedules with clear milestones, deliverables, and critical paths to keep projects on track.
• Facilitate structured change management for product updates, new feature releases, and changing customer priorities that impact engineering roadmaps.
• Assess upstream and downstream impacts of changes and ensure teams are resourced and informed before execution.
• Run regular cross-functional program reviews to track progress, surface risks, and drive decision-making.
• Maintain clear visibility into program status for executives and stakeholders.
• Drive Continuous Improvement identifying recurring friction points between teams and implement processes to reduce rework and missed handoffs.
• Champion process improvements that standardize workflows, streamline collaboration, and enable the organization to scale effectively

Who You Are

• 7+ years of program or technical project management experience in complex hardware/software environments, with demonstrated ownership of multiple end-to-end product or system launches spanning engineering, manufacturing, and deployment.
• Proven ability to manage multi-disciplinary programs with competing priorities.
• Strong understanding of product development, engineering, manufacturing, and deployment lifecycles.
• Exceptional communication, organization, and problem-solving skills.
• Experience implementing or improving cross-functional program management and change management processes.
• Familiarity with agile methodologies and project management tools (e.g., Jira, Asana, Confluence).
• PMP or equivalent certification is a plus, but not required.

Why You'll Love It Here

• Daily free lunch to keep you fueled and connected with the team
• Flexible PTO so you can take the time you need, when you need it
• Comprehensive medical, dental, and vision coverage
• 6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total)
• 401(k) retirement plan through Empower
• Generous employee referral bonuses—help us grow our team!
  

Who We Are

Job Opportunity: HVAC Parts Specialist with ElitAire in Columbus, OH

Do you thrive on helping customers and developing strong relationships? Do you excel at identifying solutions and solving logistic challenges? Are you seeking a career growth opportunity? If your answer is yes, we need to talk!

As a Parts Specialist at ElitAire, you will provide parts and aftermarket support to customers using a broad variety of HVAC equipment. You will also be responsible for processing parts sales, customer orders, and responding to customer’s inquiries and questions.

A Day in the Life:

• Assist customers with various product related inquiries and parts identification.
• Process customer orders and purchases with appropriate vendor supply team.
• Support internal sales team by providing overall technical support and researching options including but not limited to receiving and processing orders, product and service questions, warranty administration and overall customer needs.
• Secure additional orders through proactive recommendations based on clients' needs.
• Assist in vendor sales, inventory, purchasing, pricing, and warranty administration.
• Maintain warehouse inventory accuracy.

Career Growth and Promotion Opportunities:

• Earn the lead responsibility to support and manage 100% of Service department aftermarket needs.
• Earn a promotion to become ElitAire Parts Store Manager with counter sales. Start-up our inaugural Parts Store including determination of inventory carried, pricing strategy, marketing, and team building.  Be responsible for overall store budget and profitability.
• Earn the long-term opportunity to become the ElitAire Aftermarket Business Leader for the entire territory.

The ideal candidate will be self-motivated, accurate, efficient, and capable of responding to customer needs. Additional requirements: 

• Bachelor’s Degree or Equivalent technical experience with HVAC Commercial Parts
• 5+ years of HVAC and/or Sales Experience
• Excellent customer service and interpersonal skills
• Ability to lift up to 50-Lbs with or without an accommodation
• Ability to operate a powered lift

Join ElitAire, where our commitment to both customers and our team defines our success. We prioritize people and deliver top-notch sales, service, and controls to the commercial and industrial HVAC market across Ohio, Kentucky, and Indiana. Since 2008, we've grown from 7 employees to a thriving team of approximately 95, and we're on a robust trajectory of expansion. 

To learn more about ElitAire, visit our website and our LinkedIn page:

https://elitaire.com/

https://www.linkedin.com/company/elitaire/

This is an exciting opportunity to do something extraordinary: Join a growing team that delivers engineered solutions for sustainable design and energy efficient HVAC systems. Come join us by applying online today!

Employer is EEO/M/F/D/V. Please no third-party candidates or phone calls.

#ZR

Your Impact

As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.

What You’ll Do

Location: Remote with 80% travel to agency locations in the US
Reports To: Manager of Technical Account Management Services

• Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
• Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
• Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
• Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
• Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
• Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
• Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
• Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
• Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.

What You Bring

• Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
• Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.
• Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
• Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
• Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.
• Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.
• Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
• Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
• Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
• Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
• Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
• Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies.
• Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
• Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.
• Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work

About impact.com:

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a Manager, Technical Services, you will lead and actively contribute to a high-performing team responsible for supporting clients across the full technical lifecycle, from integration through post-launch optimization and ongoing support. This is a highly hands-on role, requiring deep technical expertise alongside strong people leadership, operational rigor, a passion for client service, and a bias for action.

You will work closely with Onboarding, Client Success, Product, Engineering, and other cross-functional partners to ensure technical issues are resolved efficiently, escalations are managed effectively, and system improvements are identified and driven forward. You will set the technical and operational bar for your team, while remaining directly involved in complex client issues, critical integrations, and high-impact initiatives that improve reliability, scalability, and the overall client experience.

What You'll Do:

• Lead, coach, and develop a team of Technical Services Engineers, setting clear expectations around technical quality, responsiveness, and client experience.
• Remain hands-on by actively engaging in complex integrations, escalations, and critical client issues as needed.
• Own the technical support and post-integration experience for clients, ensuring consistent delivery of high-quality outcomes.
• Partner closely with Onboarding, Customer Success, Product, Engineering, and Solutions to align priorities, improve workflows, and close gaps across the client lifecycle.
• Take accountability for end-to-end issue management, including prioritization, root cause analysis, resolution, and stakeholder communication.
• Drive proactive identification of recurring issues, operational bottlenecks, and technical risks, and lead initiatives to address them at scale.
• Establish, refine, and enforce processes, documentation, and best practices that improve efficiency, quality, and predictability.
• Monitor team capacity, ticket volumes, and performance metrics, and adjust resourcing or priorities as needed to meet business demands.
• Contribute to the development of tools, reporting, and internal enablement that improves troubleshooting and empowers partner teams.

What You Bring:

• Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience.
• Experience in a technical, customer-facing role within a SaaS, digital marketing, or technology-driven environment, including people leadership responsibilities.
• Familiarity with affiliate marketing or the broader digital marketing ecosystem is strongly preferred.
• Strong hands-on technical background, with experience supporting and troubleshooting client integrations on SaaS platforms.
• Proficiency with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related systems.
• Demonstrated ability to analyze logs, data, and system behavior to diagnose and resolve complex issues.
• Experience leading teams in fast-paced, high-volume support or technical services environments.
• Clear, confident communication skills in English, with the ability to translate complex technical concepts for both technical and non-technical stakeholders in a calm, professional, and solution-oriented manner.
• A proactive, ownership-driven mindset, with the ability to anticipate problems, drive improvements, and lead through ambiguity.
• Strong organizational and prioritization skills, with attention to detail and a focus on execution and outcomes.

Salary Range: $110,000 - $135,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI_Columbus

Our Story:

Story Cannabis was built by misfits on a mission — people bold enough to shift the cannabis narrative and create something better. Founded in 2021 by industry veterans, Story is a vertically integrated company headquartered in Phoenix, operating across Arizona, Maryland, Ohio, and Louisiana, and we’re just getting started.

Our vision is to bring hope, happiness, and healing to the world through cannabis, and we’re doing it one state, one store, and one customer at a time.

Leadership defines how we show up. Data drives how we grow. Gratitude keeps us grounded. Unity fuels our momentum. And growth, in every sense, inspires everything we do.

If you’re ready to challenge what’s expected and shape the future of cannabis, your next chapter starts with Story.

Overview:

As a Retail Associate, you’ll be the face of our store — welcoming customers, guiding them through product selections, and ensuring an exceptional shopping experience. You’ll bring our brand to life through genuine interactions, deep product knowledge, and a passion for helping people discover what fits their needs. This role blends customer service, education, and operational precision to create a seamless and enjoyable experience for every guest who walks through our doors.

Responsibilities:

• Greet customers when entering the retail store with compassion and professionalism. 
• Accurately and compliantly enter customer information into our database systems to verify eligibility for purchase. 
• Completes all sales and job duties per company SOP. 
• Provide exceptional customer service through elevated customer service standards, behaviors, and product knowledge. 
• Quickly and precisely handle cash and debit transactions while always maintaining a balanced cash drawer. 
• Work with a diverse group of personalities - employees and customers. 
• Possess excellent skills in mathematics. 
• Be extremely organized, efficient, and a good manager of time & resources. 
• Operate cash register, computer-based POS system, and cash drawer. 
• Clean, stock, and organize retail store. 
• Conduct nightly inventory counts of all retail store products. 
• Work cohesively as part of a team to ensure sales, customer satisfaction, and designated timelines meet compliance goals.   
• Work on special projects and assignments designated by management. 
• Other duties as assigned. 

 Qualifications & Requirements:

• Minimum High School Diploma or G.E.D equivalent required.
• Previous customer services experience preferred.
• Marijuana knowledge a bonus.
• Must be over 21 years of age.
• Can legally work in the United States - all documentation required.
• Must have a valid State-Issued ID or U.S. Passport
• Must have reliable transportation.
• Must have no scheduling restrictions.
• Employment offers are contingent upon successful completion of all pre-employment background checks.

 Physical Requirements:

• Must have the ability to push, pull, or lift a minimum of 50 pounds.
• Must be capable of sitting, squatting, standing, kneeling, bending, or walking for extended periods.

Your Role:

As a key member of the sales/commercial team, the Territory Business Manager (TBM) will lead sales at the territory level and serve as the primary liaison between customers and SpringWorks Therapeutics, a healthcare company of Merck KGaA, Darmstadt, Germany. The TBM will deliver on revenue goals by executing the brand objectives through communication of approved clinical information, rigorous account planning and commercial team collaboration. The TBM will be responsible for appropriately promoting our rare disease product(s) along with implementing programs and initiatives in accordance with the company and industry guidelines.

Location Classification – Field-Based: ​

Officially classified as working as a member of field organization, with the expectation of this role to travel and engage and with external partners, collaborators, and other third parties regularly on behalf of SpringWorks Therapeutics. #LI-Remote

Essential Duties and Responsibilities:

• Maintain an expert operating knowledge of all company policies and guidelines including but not limited to those addressing interactions with Healthcare Professionals, compliance and business conduct.
• Ensure compliance with all Company, industry and government laws or regulations including guidelines pertaining to ethical business practices.
• Accountable for overall territory revenue and customer support.
• Achieve short and long-term sales objectives by identifying customer needs and providing solutions to create a professional relationship between the customer and SpringWorks Therapeutics, a healthcare company of Merck KGaA, Darmstadt, Germany. in both the live and virtual setting, as well as, within the community/academic setting respectfully.
• Build relationships with key HCP’s, physician practices, and hospitals/clinics, practice managers across various treatment and academic settings, including major cancer centers.
• Be a territory expert having deep market, customer, product, and competitive insights. Understand the changing healthcare landscape and strategically adapt to succeed in a constantly evolving environment.
• Successfully complete ongoing training and development to include product knowledge, selling skills, goal setting, planning and analysis, use of marketing tools and clinical information and sales competencies.
• Strategically identify and enact ways to appropriately put patients and customers first, demonstrating behaviors and prioritizing those tasks which will enable delivery of medicines to patients with greater speed and increase the ability to help patients’ lives.
• Demonstrate strong critical analytic and planning skills in reviewing data, understanding trends, preparing, communicating applicable plans and embracing the digital platforms/omnichannel strategies.
• Fully participate in field coaching sessions, including receiving guidance, positive reinforcement, and corrective action where needed with a focus on the execution of accounts plans and competency development to ensure revenue targets are met.
• Work collaboratively and manage ongoing communication and tactical coordination with field and HQ colleagues.
• Work to support local/area KOL’s.
• Perform other duties and responsibilities as assigned.

Education & Qualifications: 

• Bachelor’s degree required (Advanced degree preferred)
• 7+ years of pharmaceutical and/or biotech experience required
• 5+ years proven Rare Disease sales experience in the pharmaceutical/ healthcare industry with demonstration of successful results
• Oncology experience
• Experience selling in a competitive market
• Experience with virtual selling and track record of embracing technology
• In-depth understanding of the Oncology landscape and market dynamics is highly desirable
• Strong expertise in reimbursement and managed care knowledge
• Possesses high integrity and exceptional work ethic. Fosters mutual trust and respect
• Embody the SpringWorks Values to act with empathy and humility to drive a culture that takes ownership and accountability for their individual performance
• Embody the SpringWorks Values to act with empathy and humility to drive a culture that takes ownership and accountability for their individual and teams’ performance.
• Strong interpersonal communication skills to collaborate with colleagues, stakeholders, and vendors effectively and clearly in a remote hybrid work environment.
• Ability to travel occasionally including overnight stay driven by business need.

Physical Requirements of Position:

• A valid and active driver’s license
• Position may require domestic travel up to 50% of time
• Candidate must live within the identified territory #LI-Remote

Compensation & Benefits:

The expected salary range for this position is $185,000.00 to $210,000.00. Actual pay will be determined based on experience, qualifications, location, and other job-related factors permitted by law. A discretionary incentive compensation is available based on individual performance tied to MBO's and Sales Incentive Plan.

Role Title: Associate Program Compliance Manager

About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

Do you have a sharp eye for detail and a knack for spotting "the needle in the haystack"? Our compliance team is looking for an Associate Program Compliance Manager who thrives on the operational side of consumer protection. This is a hands-on, investigative position where you will spend your day deep-diving into partner content to ensure it meets strict legal and advertiser standards, all while utilizing best-in-class technology. 

If you enjoy working through a high-volume "to-do" list, documenting findings with precision, and applying complex rules consistently, you’ll fit right in.

As an Associate Program Compliance Manager, you will be the critical engine of our compliance monitoring efforts. This is a foundational, operationally-intensive role designed for someone who excels at detailed analysis and rigorous policy enforcement. You will spend your day at the intersection of advertising law and best-in-class technology, ensuring partners meet strict advertiser standards. 

What You'll Do:

• Manage the Violation Workflow: Take full ownership of the compliance case lifecycle, ensuring all issues are documented, tracked, and moved expeditiously from identification to resolution.
• Execute Content Triage: Apply nuanced rules and advertiser-defined parameters to specific, often ambiguous, promotional content to determine compliance status.
• Serve as a compliance point of contact for clients and agencies, providing support and program updates.
• Ensure Uniform Policy Enforcement: Collaborate closely with cross-functional teams to ensure consistent application of advertiser policies across your portfolio.
• Become an expert on impact.com’s proprietary Regulated Compliance product.
• Operate as a program compliance subject matter expert internally and externally.
• Work alongside program compliance managers, assisting with strategic initiatives, projects and day-to-day tasks.

What You Bring:

• 1+ years of experience in a high-volume, detail-oriented environment (Customer Service, SaaS Operations, or Fraud/Compliance investigations)
• Bachelor's Degree or equivalent experience (Business, Marketing, Law, or related field a plus)
• Detail-Oriented & Precise: You take pride in the accuracy of your documentation and the integrity of your data
• Highly organized with a natural inclination toward clearing queues and resolving pending tasks
• Professional communication skills
• Team player, yet able to function and motivate independently
  
  

Nice to have:

•  Affiliate & Partnerships Industry Fundamentals Certification by PXA

Salary range: $65,000.00 - $75,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant, along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-NewYork_NewYork

#LI-Columbus

The Role

ZenBusiness is seeking an enthusiastic and detail-oriented Business Services Coordinator to support a rapidly growing team of filing and compliance agents.  The ideal candidate prides themselves on being organized, collaborative, reliable, dependable, and self-motivated.  You look at a pile of papers, and can’t wait to organize and file them all.  Nothing is as satisfying as a beautifully executed to-do list.  And teamwork makes the dream work one of your core values.  The position requires exceptional attention to detail, good communication skills, precise response times, and high-volume data and task organization. 

This position will report to our Business Services Manager. We are looking for someone who can work in-office with full-time availability Monday through Friday during office hours 8 am - 5 pm (local time).

Responsibilities

• Administrative support, including customer and government agency correspondence, document management, and other department support functions, as needed.
• Maintain and file all department records (such as evidence, correspondence, and receipts) according to records management protocols and naming conventions.
• Prepare and send mail via USPS and/or FedEx.
• Receive and process incoming mail and Federal Express, and distribute them to the appropriate recipient(s).
• Act as the main point of contact for Service of Process (SOP) documents. Duties include, but are not limited to, accepting service, preparing documents to be forwarded to clients, preparing rejection letters, and emailing copies of documents to clients as needed.
• Scan documents and upload them to the company database.
• Maintain a high level of professionalism with office staff, Processor Servers, Clients, and other stakeholders. 
• Ensure Salesforce data integrity by updating Cases, Accounts, and other objects as instructed during and after each customer contact.
• Stay updated on product knowledge and take the initiative to expand industry knowledge.

Qualifications

• High School Diploma, GED, or relevant industry experience. 
• Excellent written and verbal communication skills.
• History and proven experience in effectively prioritizing workload to meet objectives.
• Experience with Salesforce or other CRM applications.
• Excellent interpersonal communication skills.
• Demonstrated ability to work independently.
• Ability to adapt to ever-changing priorities with a positive and constructive attitude.
• Comfortable with a rapidly growing tech startup's pace, dynamic environment, and ambiguity, including cross-functional problem-solving and collaboration, process and system optimization, and new product and service launches.
• Previous experience in an office environment.

Bonus Qualifications

• Data Entry experience
• Adobe DC and Salesforce knowledge
• macOS and G-Workspace knowledge is a plus! 
• College degree preferred

WHO ARE WE?

We Are Squishable! At Squishable, products and people are at the core of why we do what we do every day. We strive to create a customer experience that is based on sharing our love and passion for the brand while building long-lasting relationships with our customers…turning friends into fans. As we experience rapid growth, we are seeking career-driven leaders obsessed with creating a unique, exceptional customer experience. We need great people to represent the brand where it matters most…in front of our customers. These leaders will be part of shaping the voice and character of the Squishable store experience.

The ideal candidate will be a natural-born leader who loves the store experience. They will be passionate, driven, and highly organized with a desire to bring happiness to people’s lives. Additionally, they will be confident, creative, bright, friendly, adaptable, and able to perform at the highest level consistently. Candidates must be well-spoken and confident in their ability to interact with people at all levels while remaining calm and organized at all times.

What does a Squishable Retail Sales Lead do?

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
• Enforces sales strategies, initiatives, and growth across all categories
• Productivity Management: holds self and sales team accountable for personal sales
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e., charity events, local associations, mall initiatives)
• Solution-oriented and forward-thinking in resolving customer issues; partners with Store Manager and/or District Manager/Regional Manager as appropriate
• Develops both individual and team product knowledge skills to stay up-to-date on all current Squishable in-store products
• ​Assists in supervising the team on a daily, weekly, and monthly basis to meet goals and utilize Company tools; empowers others and encourages individual growth
• Able to provide feedback to others; coaches performance to a higher standard; provides constructive feedback to the Store Manager

Other Qualifications:

• Two plus years of relevant supervisor experience in a high-volume, fast-paced, challenging, and creative customer-facing environment.
• Passion for people! A dynamic and engaged leader with a passion for empowering, inspiring, motivating, teaching & developing team members.
• Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment.
• Feedback is a gift! Ability to receive and provide constructive feedback and recognition to every team member, to ensure an open and transparent culture of high-performance standards.
• High emotional intelligence with the ability to work with and manage diverse teams by being highly empathetic, intuitive, self-motivated, and driven.
• Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork environment.
• Willing to work a flexible schedule, including early mornings, nights, overnights, weekends, and holidays as needed
• Proficient with Microsoft Office Suite or related software
• Ability to transport stock as may be required; lifting cartons to 25 lb.

Benefits/ Perks: 

• Pay range is $15- $17 an hour
• A fun, welcoming workplace where creativity and personality are encouraged
• Career growth opportunities (many of our Associates and Sales Leads become Store Managers!)
• Employee discounts (yes, even on the giant plushies)
• Dental/Vision Insurance
• 401(k) matching

Our Company:

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a Senior Onboarding Manager you will oversee clients through account set up and integration. The position is responsible for managing the overall onboarding experience and guiding both internal resources and the client through implementation, account configuration, training, and early activation, ensuring each milestone is successfully completed on time. A Senior  Onboarding Manager is a strong individual contributor and champion for providing the client with a tailored, professional and exciting experience to meet their goals and needs, delivering a happy customer to the success team! 

What You’ll Do: 

• Responsible for a portfolio of new accounts including launching, following a defined onboarding process, and ensuring metrics are accurate across all clients. Onboarding Managers should always know the current status of an account in their book of business.
• The Senior Onboarding Manager is responsible for building a relationship with the client that results in a delighted customer and allows for a smooth transition to success. This person is focused on customer experience, timely launch against billing start date, program success, and partnership growth.
• Listen to all client goals and requirements, rapidly understand the nuances of their business, and ensure their setup and initial partnership strategies are tailored to meet these.
• Ensure all required stakeholders are included in discussions necessary to ensure respective setup items are agreed upon and confirmed.
• Continuously drive projects forward and ensure any blockers are surfaced and triaged immediately to keep project timelines on track.
• Any delays or risks to the project timeline are communicated and adjusted accordingly.
• Track activity and update client records in various tools including SFDC, Operator, Jira and other software we may be using.
• Provide direct support including training via email, Zoom, chat and in-app tools to users throughout the onboarding phase (sales handoff through time to first value)
• Act as the client champion during Onboarding and proactively project manage both internal and external teams to client launch
• Ensure critical client account and business information is captured and documented to ensure a smooth transition to Success
• Other Duties:
• Review, improve and provide feedback on the help documentation and process
• Continually enhance your knowledge of technical setups and technology
• Check that each client has a complete "final review" before going live
• Use reports to proactively reach out to clients in onboarding
• Escalate issues to managers as needed
• Share best practices
• Adhere to policies that are defined as part of SOC compliance
• Continually educating on industry and product knowledge
• Offsite travel may be required to client offices or other Impact locations

What You Bring:

• Experience launching and/or managing accounts in the affiliate marketing industry, creator industry, or digital marketing is not required but is strongly preferred
• 3-5+ years experience working as a Project Manager or related work (client-facing experience preferred)
• Proven track record of working with Enterprise brands 
• Experience working with Project Management software (JIRA, Asana or similar)
• Knowledge of various project management methodologies
• Cost and risk management skills
• Exceptional communication, interpersonal, conflict resolution, and negotiation skills
• Ability to make important decisions under pressure
• Detail-oriented and able to effectively prioritize tasks
• Must be a critical thinker and a resourceful problem-solver
• Enthusiastic team player
• Excellent time management skills
• Ability to work both in a team environment and autonomously
• Ability to multi-task and perform effectively under pressure
• Self-motivated and able to provide results with minimal supervision

Why This Role is Exciting: 

Why is this role exciting? They say first impressions go a long way, right? Be part of the team that gets to set the stage for our customers’ first interactions with Impact.com! Our Onboarding team is customer and partnership obsessed and is focused on ensuring all customers have a delightful experience joining Impact.com. Your goal is to ensure the client is set up for success by understanding the specific client’s business and advising on best practices and key features that align with their goals, needs, and integration.

Salary range: 

$90,000.00 - $110,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI_SantaBarbara

#LI_NewYork_NewYork

#LI_Columbus

Job Summary: 

As a stylist, you are a true gorjana ambassador! Wearing, layering, and styling looks for our customers. You demonstrate a genuine passion for creating an elevated customer experience in our retail stores. Your goal is to bring brand awareness, product knowledge and the art of layering to life through intentional customer service. 

Your Day to Day Includes: 

Customer Service: 

• You approach guests proactively in a warm and welcoming manner to help make a difference in their day. We love interacting with our customers and demonstrate confidence in approaching them.
• You are a brand ambassador, eager to share your passion for gorjana with others.
• You curate memorable experiences for each guest, surprising and delighting them with our service standards.
• You deliver exceptional customer experience to ensure we create brand loyalty and build a lasting relationship with all of our customers.
• You are aware of customers at all times and are responsible for holding keys to caselines in accordance with best practices and LP strategies.
• You are solution-oriented, using the resources available to you to handle customer concerns in the moment and seek partnership if needed to ensure the customer leaves fully satisfied with their experience in store with us.
• You may be asked to deescalate/report customer service concerns or incidents as they occur from time to time, along with submitting an incident report.

Styling:

• You wear your gorjana jewelry to work each day, creatively layering stacks to inspire guests and demonstrating gStyle standards at all times.
• You develop expertise in our collections and product offerings to guide guests through styling decisions, using tools and resources to ensure the customer is informed & educated on the products.
• You confidently present curated styling choices to guests highlighting intentionality, versatility and personalization to the customers needs.

Sales:

• You leverage deep product knowledge and elevated, intentional language to drive meaningful connections and results.
• Conversion underpinned by authenticity is key - we don’t force or compete for sales, we turn every footstep into an opportunity to create a lasting experience for the customer, and win as a team
• You are self-motivated and seek to better your personal performance and that of your team on a daily basis.
• You take pride in owning your individual performance progress and utilize internal resources as a means to further develop your sales skills.
• You champion team success and customer satisfaction by participating in and encouraging team-selling on the sales floor.

Collaboration:

• You contribute to our people-first approach by being positive, helpful, and respectful to others.
• You exhibit a team player mentality and enjoy working with team mates towards a common goal.
• You look for opportunities to pitch-in, whether it is to support your team, store leadership or the customer your initiative is what drives you.
• You thrive off receiving feedback and use it as a tool for personal and professional growth. Respecting the direction given by leadership is an important part of our collective success.

Operations: 

• You are comfortable leveraging technology (POS) to support daily store operations and pay close attention to timelines and updates as it relates to technology and systems in your role.
• You maintain floor standards by following visual directives and take pride in maintaining our beautiful store environment.
• You take initiative restocking and completing tasks in downtime to support store and sales readiness.
• You help fulfill Buy Online, Pick Up In Store (BOPIS) and Same Day Delivery orders (SHIPSI), ensuring every customer enjoys a smooth and convenient shopping experience.
• You will assist with receiving weekly allocation shipments in a timely manner to ensure the right items hit our floor at the right time.
• You are mindful of service standards and processes, keeping our policies front of mind when servicing the customer.
• You take great care with team equipment, and utilize best-practices when it comes to handling and securing tech.
• You may be asked to open and close the store which would require responsibility for a store key and alarm code.
• You may be asked to assist with the labeling or re-ticketing of items as needed.

There may be times when you are asked to help facilitate additional duties in the store, or may serve as a point-of-contact for Business Partners in the absence of a Manager being present. Some of these duties are outlined below, however this is not an exhaustive list.

• You conduct weekly cycle counts with an attention to detail in order to maintain inventory accuracy and support effective product allocations from our studio.
• You execute monthly floorset directives that highlight new product launches and our Southern California, timeless yet modern roots. You may be asked to submit floorset pictures to corporate for approval.
• You handle weekly cash deposits with precision, making sure everything is counted, balanced, and deposited smoothly.
• You facilitate the weekly return of warranty items to the Warehouse, ensuring all shipments are prepared, documented, and sent on schedule. 
• You contact and utilize the appropriate business partners for resources and guidance as needed.

Job Requirements: 

• Love for the gorjana brand
• Must be 18 years of age or older
• Must have the flexibility to work a variety of shifts, including evenings, weekends or holidays as needed by the business
• Ability to lift or move at least 50 lbs 
• Ability to bend, squat, twist, and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Must be legally authorized to work in the country in which the store is located
• Ability to open or close the store

At gorjana, you can expect:

Perks: 

• On-site training, development, and mentorship
• Internal growth opportunities and  pathways to leadership
• Generous employee discount and Monthly Product Allowance 
• Amazing company culture 
• Competitive Wages & Performance-based increases

Benefits: 

• Medical, Vision, Dental and Life Insurance*
• Paid Time Off*
• 401K program, with employer match and matching program* 

Compensation: 

• Hourly wage between $18-$21 
• Commission, based on personal sales

*eligibility qualifiers may apply

About the Role

This role is not for everyone.

We're looking for someone with a founder's mindset to lead our Columbus data collection facility — someone who gets energy from building something from scratch, isn't precious about job titles, and wants a front-row seat to the most consequential technological shift of our generation.

You'll manage daily operations, own project delivery, recruit talent, solve problems that don't have playbooks yet, and do a lot of things that aren't glamorous but are the core of running a real business. Coordinating schedules, chasing down compliance paperwork, building tracking systems, showing up when something breaks. If that sounds exhausting, this isn't the right fit. If that sounds like exactly where you learn the most — keep reading.

The upside is real. You'll work at the intersection of human intelligence and frontier AI, understand this space from the inside out, and grow fast in a company that's scaling quickly with major clients and a clear mission.

What You'll Do

Run the operation Lead day-to-day facility operations with full onsite presence during active projects. You'll own execution from setup to delivery — quality, timelines, logistics, and everything in between. When something goes sideways, you figure it out. You are the eyes and ears of onsite work and must be able to escalate appropriately when you need support with the norm being that you can create a solution.

Build the team Recruiting is a core part of this role. You'll develop pipelines, run outreach campaigns, build relationships with local universities and community organizations, and conduct screenings. You are the talent engine for Columbus.

Keep everything tight Meticulous documentation, scheduling, resource tracking, compliance, and reporting. This is the stuff that makes the difference between a facility that runs well and one that doesn't. You'll own it and take pride in it.

Bridge to HQ Coordinate with central teams on project planning, escalations, and resource needs. You're the face of HumanSignal in Columbus and the connective tissue between local operations and company-wide strategy.

What You Bring

You're technical enough to vibe-code your way through problems in Python (React experience is a plus), but your superpower is getting things done in the real world — not just in code. You've recruited and managed teams before, you know how to manage competing priorities without losing the details, and you operate well with minimal oversight. Extreme attention to detail and obsession with winning is a must.

Most importantly: you want to learn. You're drawn to hard problems and early-stage environments. You understand that the un-fun parts of a business are what make it work, and you don't look for someone else to handle them.

This role is 100% onsite during active project periods. This a requirement - this role is not open for remote work.

Compensation

We pay based on regional market rates. For this role, the base cash compensation range is $72,000–$90,000 USD. Final offers reflect your experience, expertise, and the scope of what you'll own. 

Come build with us!

HumanSignal is revolutionizing how the world's most advanced AI systems are built. As the creators of Label Studio, the world's most flexible data labeling platform, and through our newly formed HumanSignal Services division (after our recent acquisition of Erud AI), we're at the forefront of manufacturing the purpose-built datasets that power breakthrough AI applications.

Our mission is clear: harness human intelligence to power the future of AI. We work with frontier labs and the world's largest enterprises to remove data bottlenecks and enable innovation at velocity. Through our Data Creation Laboratories, we don't just label data—we manufacture it from scratch in controlled environments, creating the novel datasets that novel AI applications demand.

About the Role

We're seeking a dynamic, hands-on Office Manager/Site Leader to lead our Columbus data collection facility. This is an onsite leadership role where you'll be the face of HumanSignal in Columbus—managing day-to-day operations, driving project delivery excellence, and building our local talent pipeline in one of the fastest-growing AI data markets.

This role requires someone who can wear many hats: operations leader, recruiter, marketer, and problem-solver. You'll be 100% onsite when projects are in progress, ensuring flawless execution while simultaneously building the systems and teams that enable us to scale.

What You'll Do

Onsite Operations Leadership

• Manage all aspects of our Columbus facility operations, maintaining 100% onsite presence during active project delivery
• Oversee project execution from setup through completion, ensuring quality standards and delivery timelines are consistently met
• Serve as the primary point of contact for clients, vendors, and team members at the Columbus location
• Build and maintain operational systems that ensure smooth, efficient project delivery

Talent Acquisition & Growth

• Lead recruiting outreach efforts to build and maintain a pipeline of qualified annotators and data collection specialists
• Develop and execute creative recruiting strategies tailored to the Columbus market
• Design marketing materials and campaigns to attract top talent in the local market
• Build relationships with local universities, community organizations, and job boards to source candidates
• Conduct initial screenings and coordinate hiring processes

Marketing & Community Building

• Create compelling visual and written content for recruiting campaigns using graphic design tools
• Manage our local employer brand presence across digital and community channels
• Organize community events and information sessions to attract talent
• Develop partnerships with local organizations to strengthen our Columbus presence

Detail-Oriented Operations Management

• Maintain meticulous project documentation, tracking systems, and quality control processes
• Monitor resource allocation, scheduling, and facility logistics with precision
• Ensure compliance with all project specifications, client requirements, and company standards
• Track and report on operational metrics, identifying opportunities for continuous improvement
• Coordinate with HQ teams on project planning, resource needs, and escalations

What You Bring

Required Qualifications

• Deep knowledge of the Columbus, Ohio market—local networks, talent pools, and community landscape
• Demonstrated recruiting or talent acquisition experience, including outreach campaign development
• Graphic design skills and experience creating marketing materials (Canva, Adobe Creative Suite, or similar)
• Exceptional attention to detail with strong organizational and project management abilities
• Excellent communication skills and comfort operating independently with minimal oversight
• Ability and willingness to work 100% onsite during active project periods
• Valid driver's license and reliable transportation

Ideal Background

• Experience managing physical facilities or on-site operations
• 3+ years of operations management experience with proven ability to handle multiple priorities simultaneously
• Background in gig economy, staffing, or high-volume hiring environments
• Familiarity with data annotation, AI training data, or related technical fields
• Experience in startup or fast-paced environments where you've built systems from scratch
• Track record of creative problem-solving and resourcefulness

At HumanSignal we pay based on regional compensation market rate ranges across the globe. We are hiring for this role across North and South America as well as Europe. The base cash compensation range is $68,000 to $82,000 USD. These ranges are provided by market data and are in good faith. The final offer details are determined by several factors including candidate experience, expertise, as well as applicable industry knowledge and may vary from the pay ranges listed above.