The Role

As an Account Director at Recorded Future, you will play a critical role in driving revenue growth by managing a portfolio of strategic enterprise accounts and generating new business. You’ll own the full sales cycle, from prospecting to close, while building trusted relationships with senior stakeholders in cybersecurity, IT, and procurement. This is a high-impact, quota-carrying role ideal for a strategic, driven, and customer-obsessed sales leader.

What You'll Do

New Business Acquisition

• Identify and pursue net-new logo opportunities through outbound prospecting, referrals, and channel networks
• Conduct strategic discovery to align cybersecurity needs with Recorded Future’s intelligence solutions
• Engage channel partners in joint go-to-market motions, leveraging their reach and relationships

Account Management

• Own and grow key enterprise accounts across multiple verticals
• Drive upsell, cross-sell, and renewal opportunities by identifying unmet needs and usage patterns
• Build strong, multi-threaded relationships across technical and executive audiences (CISO, CIO, VP of Security)
• Act as a trusted advisor, delivering insights and value beyond the initial sale
• Partner with Customer Success and other internal stakeholders to ensure seamless onboarding, support, and long-term customer value

Sales Execution & Forecasting

• Navigate complex, multi-stakeholder sales cycles lasting 6–12 months
• Apply MEDDPICC and value-based selling frameworks to qualify and advance deals
• Develop and present compelling proposals, with a strong grasp of both technical value and business ROI
• Use Salesforce, Clari, and Gong to manage pipeline health, track activity, and maintain forecast accuracy
• Handle objections and pricing conversations with clarity, confidence, and professionalism
• Consistently meet or exceed quarterly and annual revenue targets

Market Intelligence & Strategy

• Maintain a deep understanding of cybersecurity trends, competitive dynamics, and enterprise buying behavior
• Provide market feedback to internal teams to inform product, positioning, and roadmap priorities
• Operate with urgency, professionalism, and high standards of customer care

What You'll Bring

• The grit, curiosity, and resilience to thrive in a high-growth, fast-paced environment
• An entrepreneurial mindset with a proactive, self-starter attitude
• A customer-obsessed approach, with a desire to solve meaningful problems and deliver long-term value
• A collaborative and team-oriented; able to work cross-functionally and build internal champions
• Thoughtfulness, self-awareness, and composed under pressure

Preferred Qualifications

Experience

• 8+ years in enterprise SaaS or cybersecurity sales roles, with a focus on complex, multi-stakeholder deals
• Track record of consistently exceeding quota and driving territory growth
• Experience managing long sales cycles and closing 7-figure, multi-year contracts with Fortune 1000 clients
• Strong experience with direct sales and partner-driven go-to-market models

Skills

• Proficient in discovery, objection handling, and closing
• Deep knowledge of MEDDPICC and value-based consultative sales approaches
• Skilled in managing sales processes including approvals, legal reviews, and quoting workflows
• Comfortable engaging with C-level executives and adapting communication to a range of stakeholders
• Highly organized and operationally disciplined; fluent in tools like Salesforce, Clari, Gong

#LI-Remote

The Role:

As a Sr. Sales Engineer, you’ll partner closely with our LATAM region account teams to support enterprise customers and prospects in addressing their most pressing cybersecurity challenges. In this role, you’ll lead complex pilot engagements and guide the transition to successful onboarding of tailored solutions—ensuring strong outcomes and long-term customer success. The position requires a blend of cybersecurity expertise, technical engineering skills, analytical thinking, and strategic business acumen.

What You'll Do:

• Be a content creator, not just a consumer—drive the creation of new ideas, presentations, and technical approaches
• Engage directly with prospective clients to understand requirements, field technical questions, and deliver compelling product demos
• Plan and execute product proof of value (POV) engagements
• Develop and deliver sample use cases and analytical demo scenarios
• Document and maintain the technical sales process, ensuring clarity and consistency across the team
• Triage and resolve key analytical, technical, and operational challenges
• Drive user adoption across diverse use cases and customer environments
• Lead interactive, technical workshops to showcase product value

What You'll Bring:

• Ability to lead both technical and sales calls independently within 45–60 days
• Minimum 5 years' experience as a Sales Engineer or Intelligence Analyst/Officer
• Proven track record of success in a pre-sales role at a cybersecurity or threat intelligence organization
• Deep expertise in cybersecurity or threat intelligence, with hands-on or operational experience in at least one of the following areas:
• SOC/SIEM
• Vulnerability Management
• Incident Response / Red Team
• Threat Hunting / Threat Research
• OSINT or All-Source Intelligence
• Cyber Threat Intelligence (CTI)
• Strong communication and collaboration skills across technical and executive audiences
• Willingness to travel up to 30% (non-pandemic conditions)
• Relevant certifications (e.g., CISSP, Security+, CISM) preferred but not required

#LI-Remote

Staff PRODUCT ENGINEER (Contract)

Build it. Ship it. Own it.

Location: Argentina, Brazil, Colombia, Chile, Mexico, Dominican Republic, Peru

About Counterpart

Counterpart is an insurtech platform reimagining management and professional liability for the modern workplace. We believe that when businesses lead with clarity and confidence, they become more resilient, more innovative, and better prepared for what's ahead. That's why we built the first Agentic Insurance™ system — where advanced AI and deep insurance expertise come together to proactively assess, mitigate, and manage risk. Backed by A-rated carriers and trusted by brokers nationwide, our platform helps small businesses grow with confidence. Join us in shaping a smarter future, helping businesses Do More With Less Risk®.

The Role

As a Product Engineer at Counterpart, you own problems and drive outcomes. You iron out requirements with stakeholders, partners, and customers. You leverage AI for implementation. You verify the end-to-end result. You iterate until you move the needle.

You run projects with other Product Engineers and AI agents. You know when to delegate to a human, when to delegate to an agent, and when to do it yourself. 

YOU WILL

Own the Problem

• Take accountability for the outcome. 
• Talk directly to your users, stakeholders, and peers to discover the problem. 
• Translate business intents into functional requirements that engineers and agents can build against. Determine where human judgment is non-negotiable and where AI can augment or act autonomously. 
• Own the non-functional technical requirements. Specify the quality bar: performance, scalability, reliability, security, maintainability.

Build with AI

• Write production-quality code across the stack: Python, Django, AWS, React, and PostgreSQL. You are not afraid of any layer.
• Direct agents and review their output with domain depth. Catch what they miss across the functional and non-functional bar: correctness, edge cases, performance, security, testability, readability.
• Evaluate and improve agent output regularly. Track failure modes. Refine the prompts and patterns that lift the quality ceiling over time.
• Run projects that span other Product Engineers and agents. Coordinate work, manage dependencies, and keep things moving without micromanaging.
• Contribute to architectural decisions. Bring options and alternatives, not objections. Know when the elegant solution is the wrong call for a startup moving fast.
• Contribute to and manage the context harness as you build and deliver.

Verify and Iterate

• Surface delivery risks early. Bring solutions, not just problems. Keep your stakeholders informed without turning every risk into a meeting.
• Verify the end-to-end result yourself. Confirm the system does what the requirements say, and that the requirements were right.
• Drive adoption of what you ship. Documentation, enablement, and usage monitoring are part of the job.
• Monitor your services in production. Own the signal. Debug and fix what breaks.
• Participate in support rotations. When users run into issues with what you shipped, you investigate and fix them.
• Iterate until you move the needle. Shipping is not the finish line. Outcome is.

Raise the Bar

• Mentor engineers around you. Give direct, useful feedback. Leave things better than you found them.
• Make deliberate calls on technical debt: when to accumulate it, when to pay it down, when to refactor. Translate trade-offs into language that business leaders can act on.
• Operate to the engineering standards for quality, reliability, and operational excellence.

YOU HAVE

• 10+ years building production web applications across the full stack. The years are the floor, not the bar. What matters is whether you have actually done this: owned a problem end-to-end, written the spec, built the thing, coordinated the work, and shipped it without someone else holding the thread.
• Demonstrated experience gathering requirements directly. You have interviewed users, customers, and partner teams, and turned ambiguous intent into specs that engineers and agents can build against.
• Demonstrated experience owning both functional and non-functional requirements. You have defined what a system must do and held the line on how well it must do it.
• A track record of owning a domain or initiative without close supervision. You have navigated ambiguity, made judgment calls, and been accountable for the outcome.
• Extreme ownership and a bias for action. You do not sit and wait. You chase stakeholders, customers, and answers when you need them.
• Experience coordinating across engineers and AI agents on a shared initiative. You have managed the work without holding a formal management title.
• Strong technical judgment and the depth to catch what AI-generated code gets wrong: not syntax, but correctness, architecture, intent.
• Proficiency with Python and Django. Working knowledge of TypeScript, React, and PostgreSQL.
• Proficiency in developing with AI tools (Claude Code, Cursor, OpenAI Codex, similar) and the drive to stay ahead of how AI development practices are evolving.
• Domain curiosity. You learn the business context your work supports, not just the systems. You understand why the problem matters, not just how to solve it.
• The ability to communicate clearly across engineering, product, and business, translating technical complexity without losing meaning.
• Low ego and high Emotional Quotient (EQ). You influence without authority, take feedback well, and leave your ego out of technical decisions.
• Experience working with distributed, remote teams.

HOW THIS ROLE WORKS

Product Engineering exists to collapse the distance between a problem and a working solution. You own a problem or part of a vision. You shape it with stakeholders. You build it with AI. You verify it end-to-end. You iterate until the metric moves.

You work within the Context Architecture, a shared system of documentation, design patterns, and domain knowledge that gives you the technical context to make autonomous decisions at every step.

This is not a role for engineers who need to be told how. It is a role for engineers who can take a problem, fill in the gaps with good judgment, and ship something that works.

WHO YOU WILL WORK WITH

• Derrick Franco, Principal Engineer: After teaching himself to code at 13, Derrick went on to co-found Jumpstart in addition to building out the technical divisions at InvestorsAlley and Phinaz Media Group. Nowadays Derrick spends his time reading, with his wife, and working on his podcast The Future of Work Project.
• Julian Prokay, Principal Engineer: A veteran of the SaaS space with experience working on both student systems and construction management software. In his free time, he enjoys history podcasts and fantasy literature.
• Tony Nguyen, Engineering Manager: Tony is an engineering and platform leader with 25+ years of leadership experience at companies like Sony PlayStation Network, Intuit TurboTax, and ServiceNow. He thrives at building products, scaling teams, and leading organizations, but more so building people. He believes the best leadership and engineering comes from bringing your full identity to work. For him that's faith, family, and sports! Outside of work, you can catch him on the couch with his 3 adult children watching anime, going to Disneyland, or having game nights.
• Ron Alexessen, Engineering Manager: With experience at Hewlett-Packard, New Relic, Rackspace, and consulting agencies, Ron has built teams and shaped technical culture across different environments. He's passionate about AI-enabled development as a force multiplier and building solutions that create real business impact. Outside work, he boulders, runs, rides gravel bikes, and co-parents active teenagers, embracing structured chaos in all of it.
• Newton Truong, Engineering Manager: Newton joins Counterpart with 7+ years of experience in platform and data engineering. In his last company Thrive Market, he had a hand in building out new microservices and architecting data pipelines with Airflow and Spark. He's vegetarian and loves trying new restaurants when traveling. Nowadays he's busy keeping up with his 2-year-old and doing outdoor activities with his family.
• John Mendez, Engineering Manager: John has experience working at companies of all sizes. He enjoys startups and small-to-medium businesses, where he can wear multiple hats and help deliver solutions. Outside of work, he stays busy with his four kids and their activities. He also makes time to stay active by working out at home and running or walking with his dog.

COUNTERPART'S VALUES

• Conjoin Expectations - it is the cornerstone of autonomy. Ensure you are aware of what is expected of you and clearly articulate what you expect of others.
• Speak Boldly & Honestly - the only failure is not learning from mistakes. Don't cheat yourself and your colleagues of the feedback needed when expectations aren't being met.
• Be Entrepreneurial - control your own destiny. Embrace action over perfection while navigating any obstacles that stand in the way of your ultimate goal. Leverage AI ruthlessly. We measure success by outcomes, not lines of code written. Use every available AI tool to ship faster and think more strategically.
• Practice Omotenashi ("selfless hospitality") - trust will follow. Consider every interaction with internal and external partners an opportunity to develop trust by going above and beyond what is expected.
• Hold Nothing As Sacred - create routines but modify them routinely. Take the time to reflect on where the business is today, where it needs to go, and what you have to change in order to get there.
• Prioritize Wellness - some things should never be sacrificed. We create an environment that stretches everyone to grow and improve, which is fulfilling, but is only one part of a meaningful life.

WE OFFER

1. Work from Anywhere - Counterpart is a fully distributed company, meaning there is no office. We allow employees to work from wherever they do their best work, of course prioritizing meetings that often happen in US time zones.
2. Language Classes - We sponsor up to $100 per calendar year to be used towards language classes to help support your English language skills.
3. Paid Vacation and Time Off
4. Parental Leave - Development Partners will be eligible for unpaid Parental Leave to bond with a newborn, newly-adopted, or newly placed child. Under this policy, development partners and independent contractors will be eligible for up to 8 weeks of unpaid parental leave. Any time off will be subject to approval and must be requested at least 45 days in advance.
5. Computer - We reimburse you for your locally procured MacBook Pro. If you are still with the company after one year, it is yours to keep!

Our estimated pay range for this role is USD $90,000 - $110,000 annually. Contractor compensation is determined by a variety of factors, including but not limited to, market data, location, internal equitability, and experience.

We are committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported and connected at work, regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.

We are an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. 

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We're seeking a Sr. Technical Program Manager!

What You'll Do: 

We are seeking a Senior Technical Program Manager to join a growing PMO team, with focus on program delivery, driving portfolio management and operating model practices for Backblaze.

• Drive program planning and execution through program management best practices, manage risk and dependencies across multiple programs and teams
• Drive portfolio management practices as required, which includes overseeing the portfolio delivery pipeline across multiple projects, from incoming requests to evaluation/discovery to successful delivery
• Ensure cross-functional alignment on program goals, strategy, scope, timelines, decisions and outcomes
• Apply your “T” in TPM (technical skill set) as an active contributor in technical requirements and design conversations with the program teams
• Foster a culture of transparency and trust, apply lean value-driven approach, manage by influence, support and empower technical teams through servant leadership
• Ensure strong lines of communication and regular updates to stakeholders
• In partnership with other TPMs, participate in implementation of continuous cross-functional process improvement initiatives

The Right Fit: 

• 5+ years of Program, Portfolio and Process Management experience
• A combination of strong technical background and leadership
• Experience working with cross-functional teams in a fast paced environment
• Comfortable with operating in high uncertainty environments, ability to synthesize data from multiple sources and teams into a structured program roadmap
• Excellent analytical and problem solving skills
• Ability to manage by influence, identify underlying issues, solve problems and conflicts
• Strong verbal, written communication skills
• Experience with Atlassian & Google product suites a plus
• Highly detailed-oriented and exceptional organizational and follow-through skills a must

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

See yourself at Twilio

Join the team as Twilio’s next Delivery Project Manager (L3).

About the job

This position is needed to drive the tactical execution and operational delivery of complex cross-functional projects within Global Operations.
As a Delivery Manager, you are the engine of project execution, transforming strategic vision into operational reality. You bridge the gap between business intent and technical execution, ensuring every initiative moves through the lifecycle with precision and speed. By partnering with Enterprise Technology and being the voice of Global Operations, you ensure our projects are predictable, transparent, and high-impact, serving as the primary advocate for operational excellence and seamless product rollouts.

Responsibilities

In this role, you’ll:

• Translate abstract business needs into actionable, prioritized requirements by conducting end-to-end discovery and ensuring both the impact and outcomes of the project are documented.
• Cultivate deep partnerships across the Global Operations ecosystem, specifically Global Customer Services, Global Customer Support Operations, and Onboarding & Compliance,to ensure project scalability and total operational readiness.
• Drive project momentum by maintaining accountability for timelines and holding cross-functional partners to deadlines while adapting to shifting business capacity.
• Identify and mitigate risks by serving as an "early warning system," mapping complex dependencies across Enterprise Technology and Global Operations to protect the critical path.
• Generate high-signal, low-noise weekly status updates and maintain rigorous project documentation within Airtable to ensure long-term auditability and stakeholder alignment.
• Coordinate launch synchronization between Enterprise Technology releases and Global Operations enablement, ensuring technical deliverables map perfectly to business-facing launch dates.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Experience: 5+ years of experience in Project Management, Program Management, or Delivery Management within a fast-paced technology or operations environment.
• Technical Literacy: Proven ability to translate complex technical constraints into business tradeoffs and communicate effectively with Engineering and Product teams.
• Execution Skills: Demonstrated expertise in managing end-to-end project lifecycles, including business requirements gathering (BRD), UAT coordination, and launch enablement.
• Tooling Proficiency: Advanced experience using project management and tracking tools (e.g., Airtable, Jira, or Asana) to maintain high-integrity documentation.

Desired:

• Operational Context: Previous experience working closely with Global Operations functions such as Global Customer Services, Global Customer Support Operations, or Onboarding & Compliance.
• PMP, or another program management certification

Location

This role will be remote, and based in Colombia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Technical Account Manager 

About the job

Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers.  As a designated TAM you will be supporting customers during Central hours (9am to 6pm CT) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.

Responsibilities

In this role, you’ll:

• Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
• Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
• Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
• Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 4+ years of relevant experience
• Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
• Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
• Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
• High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
• Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries. 
• Have an inquisitive mind to understand how things work
• Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
• Excellence in task prioritization and evaluation of situational urgency.
• Interest in utilizing customer feedback to identify and drive improvements in our products.
• Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
• Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
• Experience in managing dedicated customer accounts.

Desired:

• Understanding of Telecoms and VOIP including WebRTC and SIP 

Location 

This role will be remote and based in Colombia, providing support during 9am to 6pm Central Time 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Engagement Manager

About the job

The Enterprise Engagement team in ET is the single intake and engagement point between ET and the rest of Twilio. The team leads the relationship with all internal stakeholders to understand the largest business problems facing Twilio and partners with the Product Management and Business System Analyst teams to analyze and identify solutions. Fundamentally, Engagement Managers ensure ET is building solutions for the most crucial business problems to transform the business and achieve the goal of profitability. 

We are looking for someone who is passionate about understanding large problems, capable of working with leaders across multiple teams, and thrives in an environment with cross functional collaboration. As an Engagement Manager you will have the opportunity to work with leaders across Twilio, while also managing the relationship with teams internal to ET.

Responsibilities

In this role, you’ll:

• Serve as the primary point of contact for key stakeholders across the enterprise, building and maintaining strong relationships with individual leaders and their teams.
• Be responsible for the analysis of business problems to determine if they are value driven to warrant continued analysis of a solution.
• Manage relationships with internal ET teams, including Product Management, Business Analysis, and Agile Services to drive problem statements through solution analysis and management of a business roadmap.
• Own the interaction between ET and Twilio stakeholders, acting as a conduit of questions on business problems and analysis of ROI, as well as managing stakeholder expectations on SLAs and next steps.
• Proactively communicate the business problems and trends you are hearing from your stakeholders to the wider Enterprise Engagement team to ensure any larger impact is understood quickly. 
• Monitor and report on key metrics resulting from the solutions provided to your stakeholders, ensuring continued alignment to OKRs, Security improvements, and overall business transformation.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• You understand the difference between identifying a problem vs a solution, and always push to first understand the underlying issues. 
• You get excited to be the voice of your stakeholder and in doing so, you strive to understand the challenges they face.
• You are comfortable communicating good and bad news to leaders and peers to avoid surprises. 
• You focus on the problems at hand and you stay calm when facing challenges. 
• Solid understanding of Business Analysis and Product Ownership with demonstrated ability to produce relevant artifacts, including business impact assessments and portfolio level roadmaps. 
• Strong technically and can converse credibly with talented engineers.
• You are flexible and able to adapt to changes and holistically consider the impact of the change.
• You are a teammate with a high level of integrity and a desire to assist your team. 
• You’re resourceful - you might not have all the answers, but you know how to find them.
• You have strong written and verbal communication skills in English (Advanced or Bilingual level).

Desired:

• 7+ years of experience in a customer-facing role, preferably in a technology or software company (customers can be internal or external).
• Experience working with leaders across teams within an organization, from Directors to C-suite level executives.
• Demonstrated insight showing you build processes where it's needed, and know how to cut through bureaucracy when it's inefficient, but also how to create structure when appropriate.
• Strong problem-solving skills and the ability to think strategically to navigate challenging cross functional projects.
• Experience with Scrum practices is a plus, but not required.

Location

This role will be remote, and based in Colombia

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Senior Account Director, you’ll be responsible for working with clients in the Healthcare division. You will have a broad and varied background with hands-on experience across many digital marketing channels and tools. This role will work to drive performance through integrated marketing tactics across paid, owned and earned channels. As a seasoned business consultant, the Senior Account Director will guide and counsel clients on how marketing tactics can drive business outcomes. The Senior Account Director will manage direct reports and lead cross-functional account teams of highly-talented marketers by working closely to optimize their efforts and provide strategic guidance. In collaboration with Account Managers, they will spearhead service expansions, manage media, craft testing roadmaps and lead tactical pivots when necessary. Additionally, you will demonstrate exceptional leadership by gaining trust and providing unmatched strategic insight to their cross-functional account teams. Within the Client Services department, the Senior Account Director will also be responsible for leading key initiatives within the team such as talent acquisition, training or product quality. This is an exciting role for a seasoned digital marketer seeking an opportunity to lead innovative, growth-oriented  marketing campaigns.

Responsibilities:

• Client-centric Communication: Establishes a strong relationship with client key decision makers by hosting monthly one-on-one check-ins to review holistic business performance, gauge sentiment, solicit feedback and share additional opportunities to support the business goals
• Marketing Strategy: Leads the cross-functional account teams with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives; Demonstrates proficiency in cross-channel media planning and testing roadmaps, including the connection of a client’s product, audience and media
• Client Performance & Results: Ensures that at least 75% of their client roster is hitting their goals/forecast targets within the partnership.
• Data-driven Insights: Leverages data and analytics, such as first-party data tools like Google Analytics and Looker Studio, to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps
• Measurement Frameworks: Uses overlapping datasets to find the truth and make better marketing decisions; Prioritizes business metrics to guide strategy and budgets; Leverages platform or attribution metrics to inform tactical daily optimizations; Uses incrementality to validate when needed
• Team Coaching and Development: Leads by example and practices servant leadership; Delivers timely, specific feedback to team members to up-level business acumen and connect the marketing objectives to business objectives
• Existing Account Manager Support: Shadows and provides coaching and feedback to new hires within the first 90 days and/or existing Account Managers to ensure high product quality and assist in coaching any skill gaps
• Client Portfolio: Manages a diverse set of clients totaling with specific target monthly recurring revenue
• Client Retention: Leads the contract renewal strategy by following the established client renewal process and timelines.  Takes a proactive approach to the process, beginning at least 90 days in advance of the contract expiration date by preparing the  presentation and proposal development alongside the Account Manager to extend client partnerships.  Reviews and analyzes client contracts on a regular basis to ensure goals are on target
• Service Expansions: Works with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships. 
• Own the strategic coaching and development of Account Managers and Resource Team leads, ensuring teams can independently connect channel execution to client business outcomes and confidently lead client conversations
• Elevate client-facing excellence across accounts, coaching teams on storytelling, executive presence, and emotional intelligence to deliver clear, polished recommendations
• Scale team capability and consistency, developing AMs as strategic leaders, reinforcing shared expectations across accounts, and balancing client demands with team capacity to drive sustainable performance.
• Department Operations: Plays an active role in supporting key department initiatives such as recruitment, staffing, training, onboarding and more
• Specialty Focus Area: Identifies a focus area within the department that aligns with the individual’s skill set; Creates a roadmap alongside the Account Manager to enhance and optimize that focus area (e.g., Training, Reporting, Talent Acquisition)
• Responsible for other tasks and projects as assigned by Client Services department leadership, as needed
• Employ AI technologies to enhance and optimize business processes

Role Requirements:

• Bachelor's Degree in Marketing, Communication or related discipline
• 10+ years cross-channel digital marketing experience, including: strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency
• Proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics
• Strong understanding of paid media, particularly Google Ads and Meta Ads
• Working knowledge of SEO, Analytics, and Creative workflows and deliverables
• Experience speaking to business-level metrics such as LTV:CAC, ROAS, etc.
• Proficiency in establishing goals for clients and validating forecast scenarios to show a path to goal
• Campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment
• Ability to quickly build rapport and develop relationships with executive-level points of contact
• Desire to work in a role that functions as both a marketing consultant and a business consultant for clients
• Highly dependable individual who thrives in a fast-paced environment and is a self-starter; Emanates high energy and a positive attitude
• Entrepreneurial spirit with a passion for problem-solving, continued learning and personal growth

Key Performance Indicators (KPIs)

• Division ETCR or Expansion to Churn Ratio (as established quarterly)
• Division Team Retention Rate of 90%+
• Client Retention Rate of Book of 96%+
• Deliverable timeliness: 95% on time delivery
• NPS for Account Director Portfolio (8 or above)
• MRR: $100k+ monthly revenue

Most Important Things (MITs)

• Team Coaching and Development
• Marketing Strategy, Development and Execution
• Client Retention and Client Revenue Growth

Benefits & Perks:

• Base salary + commission opportunities
• Prepaid Medicine Plan
• 15 paid vacation days (PTO) per year
• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
• Fully flex work environment: full-remote, in-office, or hybrid 
• A one time 400.000 COP Work From Home (WFH) stipend automatically added to your first paycheck
• Employee Assistance Program (EAP)
• 17 observed Colombian national holidays + 2 mental health recharge days per year
• Legal benefits like Prima, Cesantias
• Paid Social Security
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

Location: This position is remote within the United States.

This role is currently not available for hire or work in Colorado, New Mexico, and Hawaii.

About Huge

Huge is a design and technology company. We create products and experiences that grow the world’s most ambitious brands. We do this by designing experiences for people, not users, and uncovering new sources of growth by leveraging our creative talent, our proprietary platform LIVE and unlocking the advantages brought to us by emerging technologies. We believe all experiences should be intelligent, shoppable and unique to every brand.

Huge’s nearly 1,000 thinkers, tinkerers, makers and creators, have been problem-solving across North America, Europe, and Latin America for over 25 years. Interested? You’ll find more information at www.hugeinc.com. 

Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Workers shall not be required to pay employers’ or agents’ recruitment fees or other related fees for their employment. If any such fees are found to have been paid by workers, such fees shall be repaid to the worker.

#LI-POST #LI-Remote

Technical Project Manager (Future Opportunities)

At Monks, we’re always excited to connect with professionals who want to make an impact at the intersection of technology and business. This posting is part of our effort to meet exceptional candidates for future Technical Project Manager openings.

In this role, you’ll be key to ensuring software projects are delivered successfully, aligning execution with business objectives and driving both technical and commercial excellence. You’ll bring structure to complexity, proactively manage risks, and make sure delivery outcomes stay on track — on time and on budget.

Key Responsibilities

Project Planning & Execution

• Develop detailed project plans, timelines, and milestones.

• Coordinate communication, documentation, and task management across teams.

• Ensure backlog, tickets, and release plans remain current and actionable.

Risk & Dependency Management

• Identify, track, and mitigate risks, dependencies, and blockers.

• Develop contingency plans and escalate critical issues early.

• Provide risk assessments and trade-off scenarios to guide leadership decisions.

Stakeholder Communication

• Maintain clear and consistent communication with product, engineering, QA, and external stakeholders.

• Deliver reports, dashboards, and updates tailored to technical and business audiences.

Financial Management

• Track and report project financials, including revenue, costs, and margins.

• Support invoicing accuracy and ensure alignment with delivery milestones.

• Monitor financial health of projects and recommend corrective actions where needed.

Change & Resource Management

• Manage scope changes while protecting core project goals.

• Balance competing priorities and allocate resources effectively in a fast-paced environment.

Qualifications

• Proven experience managing cross-functional technical projects from initiation to delivery.

• Strong understanding of Agile, Scrum, or Kanban lifecycles.

• Proficiency with project management tools (e.g., Jira, Confluence, Asana, Smartsheet).

• Strong financial acumen with ability to track margins, revenue, and project costs.

• Excellent written and verbal communication skills, able to adapt across technical and business stakeholders.

• English level: B2+ minimum.

Why Connect with Us?

As a Technical Project Manager at Monks, you’ll be the bridge between strategy and execution, ensuring projects deliver value and impact. By sharing your profile with us today, you’ll be among the first to hear when new opportunities in this role officially open.

Join us in shaping projects that combine operational rigor with innovation — and be part of a global team that thrives on collaboration, creativity, and excellence.

About the Role

As a Project Manager - Creative, you’ll lead multidisciplinary creative initiatives from concept through delivery, partnering with creatives, strategists, technologists, and external collaborators to bring ambitious ideas to life on time and on budget.

Responsibilities

• Lead end-to-end production from concept and scoping through execution, delivery, and postmortem
• Translate creative ideas into clear roadmaps, timelines, and deliverables while preserving the integrity of the original vision
• Define scope, allocate resources, and manage expectations across creative, strategy, technology, and account teams
• Drive meetings, reviews, and communications that keep stakeholders aligned, engaged, and focused
• Anticipate risks and blockers and resolve issues proactively with diplomacy and problem-solving
• Manage vendors, freelancers, and production partners to ensure quality, consistency, and effective collaboration
• Maintain clear and transparent documentation including timelines, status reports, budgets, and key learnings
• Identify and implement process improvements that enable creative teams to do their best work
• Other duties as assigned

About You

Qualifications & Skills

• 5+ years of relevant work experience in project management, creative production, or agency environments
• Familiarity with creative and production workflows including concepting, creative reviews, versioning, stakeholder approvals, and asset delivery
• Proficiency with Asana, Notion, Google Workspace, Figma, and Miro
• Excellent English communication skills (B2+) with the ability to simplify complex information
• Strong organizational, collaboration, and stakeholder management skills
• A flexible, resourceful, and solutions-oriented producer mindset
• Experience with motion/video, interactive/web, or AI-powered creative workstreams is a plus

#LI-Remote #LI-MO1

About the Role

As a Credit Manager, you’ll lead credit risk and collections strategy to protect revenue, optimize cash flow, and strengthen customer relationships. You’ll design and refine credit policies, evaluate creditworthiness, set limits and terms, and guide a high-performing team to reduce DSO and bad debt. Partnering with Finance and Commercial, you’ll align risk with growth, ensure audit/regulatory compliance, and deliver clear portfolio insights to leadership.

Responsibilities

• Design, implement, and refine credit and collections policies aligned with company strategy.
• Analyze credit applications, assess solvency and risk, and establish limits and payment terms.
• Monitor portfolio aging to detect delinquency risk and drive action plans.
• Lead and coach the credit and collections team to meet recovery and CEI targets.
• Partner with Sales/Finance to balance risk and growth; negotiate payment plans with key clients.
• Prepare management reports on aging, provisions, write-offs, and risk exposure.
• Ensure regulatory and audit compliance across processes and controls.
• Improve cash conversion cycle and working capital via process and policy enhancements.
• Leverage advanced Excel and NetSuite ERP to automate and improve reporting.

About You

Qualifications & Skills

• Bachelor’s in Business Administration, Finance, Accounting, or related field.
• 3–5+ years in credit and collections management (consumer goods, industrial, or financial services preferred).
• Strong financial analysis and credit risk expertise; knowledge of local regulations.
• Proven team leadership and stakeholder management with Sales/Finance.
• Advanced Excel (pivots, lookups, Power Query/modeling); ERP experience (NetSuite preferred).
• Negotiation/conflict resolution; results-driven with KPI focus (DSO, CEI, bad debt).
• Intermediate/advanced English; high professional ethics and sound judgment under pressure.

At .Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds, who are excited to contribute to our mission. 

#LI-Hybrid #LI-MO1

Position Summary

The Credit Manager will be responsible for leading and overseeing the company’s credit and collections policies and processes, ensuring proper credit risk management, optimizing cash flow, and maintaining strong relationships with both internal and external clients.

Key Responsibilities

• Design, implement, and update credit policies and procedures aligned with the company’s strategy.
• Evaluate and approve credit applications by analyzing clients’ solvency and risk profile.
• Continuously monitor the customer portfolio to identify delinquency risks and propose action plans.
• Lead and coordinate the credit and collections team, ensuring achievement of recovery targets.
• Establish credit limits and payment terms in coordination with the commercial and finance areas.
• Prepare management reports on portfolio, aging, provisions, and risk levels.
• Negotiate payment agreements and special terms with strategic clients.
• Ensure regulatory and audit compliance across all credit and collection processes.
• Propose strategies to improve the cash conversion cycle and optimize working capital.

Requirements

• Bachelor’s degree in Business Administration, Finance, Accounting, or related fields.
• Minimum of 3–5 years of experience in credit and collections management, preferably in consumer goods, industrial, or financial companies.
• Strong knowledge of financial analysis, credit risk, and local regulations.
• Proven experience leading teams.
• Advanced Excel skills and experience with ERP systems (NetSuite).
• Intermediate/advanced English.

Core Competencies

• Leadership and team management.
• Analytical skills and critical thinking.
• Negotiation and conflict resolution.
• Results-oriented with strong focus on KPIs.
• Effective communication and interpersonal skills.
• Professional ethics and decision-making under pressure.

#LI-MR1 #LI-Hybrid

Resume must be submitted in English.

By applying you are confirming you speak Portuguese. 

As a Contract Manager, UpMarket for our 1:Few (High Touch)  Customer base at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot.

In this role, you’ll get to:

• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
• Utilize business development skills to execute product expansion opportunities in collaboration with Customer Success and Sales teams
• Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
• Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer.
• Establish cooperative working relationships with customers.
• Lead forecasting discussions and pipeline reviews with internal colleagues.
• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
• Get a mini-MBA! You'll learn how a variety of businesses operate, what challenges they face on a daily basis, and how technology can dramatically improve their businesses and employees' lives

We are looking for people who:

• Are passionate about creating a great customer experience
• Solve problems with curiosity and creativity
• Seek to understand multiple perspectives in a situation
• Have growth driven negotiation skills
• Show clear communication skills with the ability to effectively lead a phone conversation
• Possess prioritization and organizational skills with attention to detail
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion
• Speak business level of Portuguese. 

Nice-to-Haves:

• Experience with customer service and contract management
• Negotiation or sales experience
• Prior account management and/or customer retention experience
• Inbound Marketing & Sales knowledge

Resume must be submitted in English. 

If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. HubSpot's mission is to help millions of organizations grow better. Our team aims to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software. The outcome is increased value, satisfaction, and renewal of the customer. 

Our Customer Success Managers possess an unrivaled sense of autonomy, ownership, and dedication to helping each customer realize their value with HubSpot. Customer Success Managers have the opportunity to grow their careers through a focus on skill development and a performance-based role progression path. 

In this role, you’ll get to: 

• Be the trusted advisor and advocate for 150-200 customers 
• Engage customers actively with regular strategy calls to derive maximum value from their investment in HubSpot while identifying new usage opportunities 
• Collaborate with other HubSpot teams to ensure adoption and successful renewal 
• Determine customer goals and collaborate on customized inbound strategic plans while driving customer accountability. 
• Monitor customer health and build associated risk mitigation plans 
• Resolve customer inquiries by aligning customers with the right resources.

We are looking for people who: 

• Are passionate about customer success and experience 
• Can build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and commitment to the customer 
• Solve problems with curiosity and creativity 
• Embrace challenges and change 
• Commit to getting better every day 
• Invest in relationships with customers and colleagues 
• Contribute to a positive team environment of equality and inclusion
• Thrive in a fast-paced, dynamic environment and demonstrate grit, resilience, and a bias toward action
• Are highly motivated to achieve and exceed goals and KPIs, with a strong sense of ownership and accountability
• Embrace AI internally and with customers, championing the adoption and effective use of our AI tools to drive value and innovation
• Must have a business level proficiency in English.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Data Engineer Manager who will:

• Collaborate closely with a team of data engineers, developers, and UX designers to create and optimize data pipelines and workflows supporting media performance reporting.
• Manage the design, build, and maintenance phases of client reporting projects.
• Work with Business Intelligence/Data Operations to define and document comprehensive reporting and visualization requirements.
• Ensure high data quality and provide ongoing support and maintenance for existing data workspaces.
• Deploy new client teams to cloud data solutions, offering guidance and support throughout the onboarding process.
• Define clear QA guidelines and automate current QA processes to enhance efficiency.
• With the support of the Associate Director, develop innovative tools, processes, and best practices to achieve workflow efficiencies and drive value for both client teams and clients.
• Act as the subject matter expert for all questions and projects related to data quality, BI tools, and business rules, ensuring that best practices are consistently followed across all initiatives.
• Facilitate effective communication and ensure task progression through regular status meetings and working sessions; proactively identify and resolve project roadblocks and issues.
• Efficiently track and manage a high volume of tasks across multiple stakeholders and projects.
• Build positive and collaborative relationships with internal teams, effectively communicating roles, responsibilities, and expectations.

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

Education & Experience:

• Bachelor's or advanced degree in Statistics, Economics, Business, Mathematics, Computer Science, or a related scientific field is preferred.
• Minimum of 4-6 years of experience in data governance processes within a data warehousing, ETL, and business intelligence environment.
• Experience with the full development life cycle of an application or reporting solution – from design through testing and deployment.
• Experience in a media environment (digital investment, analytics, or ad operations) is preferred; an understanding of the media landscape is beneficial.
• Experience and understanding of processes across multiple media channels (digital, search, social, offline, etc.) and handling diverse datasets (paid media, owned, etc.).

Technical Skills:

• Advanced knowledge of databases and data warehouses is crucial, including SQL (most important), MySQL, PostgreSQL, Redshift, Snowflake, etc.
• Advanced knowledge of one or more programming languages is essential, with Python being highly valued.
• Strong knowledge of cloud platforms such as Microsoft Azure, GCP, or AWS (familiarity with any major cloud provider is key).
• Knowledge of data engineering platforms such as Databricks.
• Familiarity with project/product management tools like Jira, Confluence, Smartsheets, Azure DevOps/VSTS.
• Familiarity with business intelligence tools such as Tableau, PowerBI, etc.
• Experience with advertising campaign management/buying platforms (e.g., Sizmek, GCM, Flashtalking, Moat, DV, IAS, Mediaocean, Media Tools, Nielsen, ComScore, Facebook, Twitter, Pinterest, Snapchat, 4C, Brand Networks, YouTube, Google Ads, Bing, Kenshoo, SA360, DV360, Google Analytics, Adobe Analytics) is highly beneficial.

Soft Skills:

• Demonstrates strong attention to detail.
• Excellent verbal and written communication skills.
• Exceptional organizational skills, multi-tasking capabilities, and detail-oriented approach.
• Ability to foster collaborative relationships with other cross-functional teams.
• Ability to manage and prioritize competing projects and deliverables effectively.
• Proactive in elevating and resolving project roadblocks and issues.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

This position is available in a Remote or Hybrid Work Modality. The candidate must perform their work from any location within Mexico. Only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted under any circumstances.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

Remote in Peru, Ecuador, Mexico, Brazil, Argentina, or any EST time zone fitting location

We are seeking a Senior Full Stack Engineer (Contractor) to join our dynamic Engineering team. This role is fully remote, offering an opportunity to contribute to exciting projects with the potential to transition into a long-term contractor position. As part of our highly experienced engineering team, you’ll work closely with Dave Brennan and be part of his team, giving you the opportunity to collaborate with him directly, learn from his experience, influence design decisions, and drive innovation while keeping the customer’s needs at the forefront.

WHO YOU ARE

As a Senior Full Stack Engineer (Contractor), you will develop advanced solutions using cutting-edge technologies, including cloud-based services, containerization, AI-driven features, adaptive process automation, and more. We’re looking for a passionate and innovative developer eager to build and scale the next wave of Hyperproof’s capabilities.

This role is a great opportunity for engineers who thrive in a collaborative, fast-paced environment and enjoy working on both frontend and backend solutions.

WHAT YOU WILL DO

• Develop and design engaging user experiences using TypeScript and React, Java, C#; Go experience is also valuable.
• Design backend components, including REST APIs, queueing, storage systems, security layers (role-based access control, encryption), and more.
• Leverage AI-powered development tools (e.g., code assistants, automated testing, and analysis tools) to improve engineering productivity, code quality, and delivery speed.
• Contribute to and help evolve AI-driven product features, including intelligent automation and adaptive workflows.
• Collaborate with Product Managers to understand customer needs and translate them into software solutions.
• Own the quality and performance of the applications you build, ensuring they are reliable, scalable, compliant, and meet both customer and business expectations.
• Build reusable software components for other developers and business users.
• Implement automated testing and ensure code maintainability through documentation and best practices.

WHAT YOU’LL BRING

• 5+ years of experience in software engineering, focusing on design and coding at a component level.
• Professional level of English language proficiency.
• A strong customer-first mindset, with the ability to translate requirements into modern, flexible software solutions.
• Proficiency in FrontEnd and BackEnd technologies.
• Experience developing and integrating REST APIs using JSON and/or XML.
• Familiarity with cloud services (Azure or similar) for deployment and debugging.
• Expertise in asynchronous programming and scalable software development.
• Understanding of agile methodologies (Scrum/Kanban) and the ability to work effectively in agile teams.
• Bachelor's degree in Computer Science, Mathematics, or related experience.
• Excellent communication and collaboration skills, with the ability to mentor and take ownership of projects.

DESIRED DEVELOPERS SKILLS 

• TDD (Test Driven Development) and refactoring skills
• Experience in structuring the code for testability to separate unit-testable logic and integration-testable boundary code
• Nice to have: Pairing/mobbing experience and/or XP (eXtreme Programming) experience

This contract-to-hire arrangement provides a path to join the team permanently after successfully completing an exciting 6-12 month project.

CANDIDATE EXPERIENCE & INTERVIEW PROCESS

We value your time and aim to make the hiring process clear and efficient. The interview process includes:

1. 20-minute initial chat with our Senior Technical Talent Partner. 
2. Take-home technical assessment to showcase your skills. Utilizing Coderbyte platform.
3. Three 60-minute 1:1 interviews with our engineering team. One of them will be with the hiring manager. 

You’ll also have opportunities to ask questions and ensure this role aligns with your career goals.

LOCATION & WORK SETUP

This is a fully remote contractor position. We believe in hiring the best talent regardless of location and fostering a flexible work environment that allows you to thrive.

If you’re looking for an opportunity to work on exciting, high-impact projects with a growth-oriented company, we’d love to hear from you!

Why You'll Love This Role: 

As a Senior Full-Stack QualityEngineer, you will be a critical force in ensuring that mission is delivered through reliable, high-quality software. You will work  alongside talented product engineers to test complex front-end applications powered by cloud-based back-end services, internal LLMs, and third-party AI tools.  The ideal candidate will have strong  experience in test automation, API validation, manual testing, and performance testing, with a proactive mindset and excellent organizational skills. This role requires someone who can deeply understand business and technical requirements and translate them into effective test strategies.

What You'll Be Doing:

• You will own quality end-to-end: from story acceptance criteria all the way to production health monitoring.
• You will perform manual testing for exploratory, regression, and end-to-end scenarios when needed.
• You will review and analyze business and technical requirements to define appropriate test coverage Collaborate closely with developers, product managers, and other stakeholders to ensure quality across the SDLC.     
• You will build API and service-layer test automation from scratch; test APIs both manually (via tools like Postman) and through automated scripts.  
• You will test internally built LLMs and AI-driven features for accuracy, consistency, and edge case behavior.
• Evaluate third-party AI tools and services integrated into the Newsela platform.                                                    

About You:

• 7+ years of software testing and quality assurance experience in a professional engineering environment.
• 4+ years building automated test frameworks and scripts using TypeScript, JavaScript, or Python.                                    
• 4 + years of hands-on experience with WebdriverIO and/or Playwright.                             
• 4+ years working in an Agile Scrum team.                                                                                            
• Demonstrated experience across the full spectrum of testing types: manual, exploratory, regression, integration, API/services, and  database testing.                                                                                                                     
• Experience testing both web applications and mobile apps.                                                                           
• Hands-on experience with AI coding assistants (e.g., Claude Code, GitHub Copilot) as part of your daily workflow. 
• Strong written and verbal communication skills — you can explain a bug to a developer and a risk to a product manager equally well.
• Prior experience in EdTech or consumer-facing SaaS products.     

Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits

About Newsela:

Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.

#LI-Remote

At Robots & Pencils, we build meaningful, scalable digital products that solve real business problems. We are seeking an experienced Product Manager to work embedded within cross-functional delivery teams, owning product execution across complex digital platforms

About the role

This Technical Product Manager will lead the development of an Android-based voice-enabled AI application. They will be the owner of the stories in the backlog and ensure the requirements and acceptance criteria narrative are effectively translated into technical specs for the teams (FE, BE, UX)

Product Ownership & Delivery 
• Manage the product backlog, ensuring work is clearly defined, prioritized, and aligned to business outcomes 
• Translate business needs and stakeholder requests into structured requirements, user stories, and acceptance criteria 
• Partner closely with engineering and design to ensure requirements are well understood and delivered with quality 
• Support sprint planning, backlog refinement, and day-to-day execution to keep delivery on track 
• Identify and manage dependencies, risks, and scope changes throughout the delivery lifecycle 
 
Requirements & Analysis 
• Elicit, analyze, and document functional and technical requirements across multiple stakeholders 
• Break down complex business processes into clear, actionable work for delivery teams 
• Ensure traceability between business needs, requirements, and delivered solutions 
• Continuously refine requirements based on feedback, testing, and evolving priorities 
• Support QA and UAT efforts by clarifying expected behavior and validating outcomes 
 
Stakeholder Collaboration 
• Facilitate working sessions, requirement discussions, and decision-making forums 
• Communicate progress, risks, and tradeoffs clearly to both technical and non-technical audiences 
• Build strong relationships with client stakeholders and serve as a trusted partner in delivery 
 
Product Thinking & Continuous Improvement 
• Frame requests in terms of user and business outcomes, not just features  
• Support prioritization decisions by balancing business value, technical constraints, and delivery timelines 
• Contribute to defining scope and iterative delivery plans 
• Identify opportunities to improve processes, workflows, and product experience 
• Leverage data, feedback, and team insights to continuously improve the product 

Required Skills & Experience 

• 6–10 years of experience in a Product Owner, Product Manager, or similar role
• Strong understanding of agile delivery practices and product ownership responsibilities
• Experience with tools such as Jira, Confluence, Figma, Claude AI, GitHub, and Cursor 
• Strong client communication and relationship management skills
• Strategic thinking paired with a pragmatic, delivery-focused mindset
• Consultative problem-solving and the ability to guide conversations beyond immediate deliverables
• Adaptable, calm under pressure, and comfortable navigating ambiguity
• High accountability, ownership, and follow-through
• Collaborative, outcome-driven, and user-centered

 
Why Join Robots & Pencils? 

At Robots & Pencils, Product Owners play a critical role in shaping how ideas become impactful digital products. You’ll work alongside architects, engineers, and designers to deliver modern solutions across mobile, cloud, and AI-enabled platforms, while building trusted client partnerships and driving meaningful outcomes

As a Sr. Site Reliability Engineer, you'll be the guardian of our platform's reliability and performance, ensuring millions of hospitality transactions flow seamlessly across the globe. You'll architect and implement scalable AWS cloud solutions that keep the most ambitious hotels running 24/7, while fostering a culture of automation, resilience, and continuous improvement across our engineering teams.

Our SRE Team:

We're a bottom-up, collaborative team that thrives on healthy debate and shared ownership of our infrastructure. You'll have endless opportunities to influence architecture decisions while working with cutting-edge cloud technologies at scale. We believe the best solutions come from engineers who are empowered to innovate, experiment, and challenge the status quo.

What You Bring to the Team:

• Design and implement a reliable and scalable AWS architecture to meet the needs of the organization.
• Maintain and support highly loaded Kubernetes (EKS) clusters and infrastructure-related components.
• Support the CICD process with ArgoCD and GitOps.
• Automate the platform deployments with Terraform infrastructure-as-code.
• Develop and continuously improve product Observability and Monitoring systems based on the Grafana, Prometheus, DataDog, and Cloudwatch.
• Respond and participate with Incident Management and Root Cause Analysis, ensuring minimal impact on services.
• Optimize system performance and troubleshoot issues as they arise.
• Collaborate with development teams to establish monitoring best practices and ensure systems meet reliability targets. 
• Collaborate with security teams to implement and maintain security best practices.
• Infrastructure support rotation providing guidance to other engineering teams.

What Sets You Up for Success:

• 5+ years of experience as a DevOps or SRE working within the AWS ecosystem.
• 5+ years of experience with Kubernetes (EKS) and Helm charts.
• Experience with designing, building, and supporting CI/CD pipelines with ArgoCD and GitHub actions.
• Experience with infrastructure-as-code methodologies with Terraform.
• Experience with Observability and Monitoring with Grafana, Prometheus, DataDog, and Cloudwatch.
• Experience with Incident Management, full-stack troubleshooting, performance analysis and root cause analysis (RCA).
• Experience with Web application systems such as Nginx, Ingress controllers, load balancing and Content Delivery Networks. 
• Experience with Databases (MySQL, PostgreSQL, Aurora) and Middleware technologies (Redis, Memcached and SQS)
• Good networking skills with VPC, Security Groups and Network ACLs.
• Ability to work remotely and manage your own time in a global team.
• Good written and verbal communication in English.
• Bachelor’s degree in Computer Science or equivalent experience.

Bonus Skills to Stand Out:

• Advanced experience with Database Administration (Aurora, MySQL, PostgreSQL).
• Experience working in a PCI-compliant environment.
• Experience working with Kong API Gateway.

#LI-REMOTE #LI-IK1

Job Overview:

The Regional Payroll Manager will play a pivotal role in overseeing end-to-end payroll operations, partnerships, implementations and product readiness for their assigned region, ensuring consistent, compliance and scalable payroll delivery. This role partners closely with internal teams and external vendors to deliver a high-quality regional payroll experience aligned with Globalli’s standards.

Key Responsibilities:

Regional Payroll Operations and Product Development:

• Own regional payroll execution across assigned countries, including payroll runs, implementations and ongoing operational readiness.
• Serve as the regional subject matter expert for payroll processes, country requirements, and partner capabilities.
• Become a power user of the Globalli platform to deliver effective training and provide expert guidance to internal teams and regional stakeholders.
• Collaborate cross‑functionally with Sales, Customer Service, Product, and Engineering to enhance regional payroll operations, document and test proposed enhancements, and educate internal teams.
• Conduct platform testing, communicate product requirements, document results, and partner with internal teams to ensure the platform functions as expected.
• Troubleshoot regional payroll and integration issues and collaborate with internal and external stakeholders to reach timely resolutions across multiple employment and delivery models.
• Create and maintain comprehensive documentation, including setup guides and standard operating procedures (SOPs).

Regional Payroll Compliance, Partnerships and Country Readiness:

• Regional payroll ownership: Oversee Globalli’s ability to process payroll within the assigned region, aligning operational capacity with business demand.
• Global payroll processing: Implement and execute payrolls for assigned region, ensuring accuracy and timeliness.
• Issue resolution: Investigate and resolve compliance‑related payroll discrepancies and escalations.
• Documentation and reporting: Maintain accurate, audit‑ready documentation of payroll processes, controls, and compliance reports.
• Regulatory monitoring: Track and interpret payroll legislation and regulatory changes, document impacts, and communicate updates to internal teams.
• Vendor partnerships: Identify, onboard, and manage relationships with last‑mile payroll vendors, including onboarding, performance management, and ongoing operational alignment, to ensure reliable local execution.
• Implementation oversight: Coordinate and oversee new country and client payroll implementations within the region, ensuring smooth product setup and scalable operational processes.
• Year‑end accountability: Ensure timely and accurate submission of employee year‑end tax documents (e.g., W‑2s, 1099s, T4s, P60s).

What You’ll Bring:

• 5+ years of proven payroll experience managing multi-country or regional payroll operations in a high-growth or startup environment.
• Strong communication skills with the ability to explain complex data clearly across formats.
• Hands-on experience owning payroll delivery, vendor relationships and escalations across multiple employment and payroll delivery structures.
• Experience with Managed Payroll Services and working across multiple time zones.
• Comfortable working remotely and independently in a fast-paced, evolving environment.
• Multilingual capabilities (English required; additional languages a plus).
• Client-Centric Approach: Experience supporting high-touch enterprise accounts and managing escalations with professionalism.
• Problem-Solving Skills: Skilled in analyzing pay slips, reconciling payroll data, and resolving complex issues.
• Adaptability: Thrive in ambiguity and adapt quickly to shifting priorities and jurisdictions.
• Analytical Mindset: Strong research and documentation skills with a focus on workflow optimization and process improvement.

We are seeking a Semi-senior Advanced / Senior Product Manager to join Rootstrap’s Product team in Argentina, Uruguay, and Colombia. Here at Rootstrap, we deliver exceptional work and have a great time doing it. The product team is growing, and we are looking for experienced product managers to join the challenge and work hand in hand with our clients in the USA.

As a Product Manager at Rootstrap, your integral role involves shaping and implementing innovative product visions for our clients. Operating as a collaborative consultant and team contributor, you will actively engage in various aspects of product development. In your position, you will work alongside various teams, such as designers, engineers, and other departments, to create the product strategy and roadmap, bringing the client's vision to life. Your duties encompass the full product lifecycle, from concept to launch. 

What are the main responsibilities of this role?

• Lead the delivery process for multiple initiatives in parallel while working in cross-functional teams. 
• Provide leadership in product discovery for products in the 0 to 1 and growth stages, guiding the team in identifying opportunities and solutions.
• Manage stakeholders and their expectations.
• Identify and define problems accurately, generate ideas, and prioritize them with input from key stakeholders.
• Elaborate on a roadmap to help everyone understand where the product is going and be the vision keeper.
• Write precise, efficient product specs, including transforming requirements into user stories that can be developed on the sprints.
• Participate actively in standard agile ceremonies (daily standups, backlog refinement, sprint retrospectives, sprint demos, etc.)
• Collaborate with other leaders on the team and work actively with stakeholders on the product strategy to drive outcome-oriented results.

Which skills and experience do we envision for this role?

• Candidates must have a proven track record of successfully launching digital products to the market. (Required)
• Minimum of 3+ years of experience as a product manager, preferably with a software development or technical background, helps understand the product lifecycle, development processes, and the challenges of bringing new products to the market (Required).
• A Bachelor’s degree in a relevant field, such as computer science, engineering, or a technical field, is beneficial.
• Experience working closely with product teams, designers, and engineers to deliver the highest quality user experience.
• You can demonstrate your Product Management skills: Prioritization, discovery, analytics, negotiation, facilitation, ownership, and research.
• Advanced experience with the Agile development process and a clear understanding of the digital product development lifecycle. 
• Proven relevant technical skills, data analysis, technical writing, implementation of product analytics tools, A/B testing, and programming basics are a plus.
• Advanced or bilingual English for non-native speakers (Required).
• Located in Latin America, we primarily work with clients in the EST and PST time zones, accommodating their schedules as needed.

Join our team and enjoy:

• Access to Rootstrap University,Conferences/Certifications, and a Mentorship Program for your professional growth.
• Learning Bonus.
• Opportunities to organize cross-functional initiatives and receive 360 Feedback to improve your skills continuously.
• The flexibility to work remotely or from our offices in Montevideo, Buenos Aires, and Medellín, with a flexible time schedule and Workation program.
• Gym benefits, psychological counseling, and weekly lunch reimbursements with special foods in the offices.
• An Onboarding kit and access to cutting-edge technologies and tools to make your work easier.
• Referrals program bonuses, After offices, Prizes, and special occasions gifts to celebrate your achievements.
• People Care referent to support your well-being and personal development.

We value your well-being and happiness. We grow together!

How we work:

• We offer a flexible and diverse work environment that fosters multicultural talent
• We value autonomy and creativity, We want people to bring ideas to the table and to think as leaders.
• We put our focus on real human connections
• We have a commitment to excellence

At Rootstrap, we help companies launch, grow, and scale their digital products and services. With over 290 global team members, we’ve built products for clients like MasterClass, Universal, Google, as well as innovative startups and inspired pioneers. Earning regular recognition with Fastest Growing Company & Best B2B Service Provider Industry accolades, our team prides itself on making an impact that transcends our efforts. We have offices in Uruguay, Argentina, and Colombia, providing the flexibility to work remotely. Know more about life at Rootstrap visiting https://www.rootstrap.com/careers

All of our candidate searches are covered under Uruguayan Law 19691 (the purpose of this law is to promote the inclusion of people with disabilities).

As part of our Security and Compliance process, all seniority levels and roles must follow the company’s information security policies and secure development practices, and promptly report any suspected security incidents or vulnerabilities.

#LI-DNI

Important Information 

Location: Colombia

Work Mode: Hybrid 

Job Summary 

As a Senior Oracle Transportation Management (19889), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Configure, implement, and optimize Oracle Transportation Management solutions to support logistics and transportation operations
• Analyze business requirements and translate them into OTM configurations, workflows, and system enhancements
• Collaborate with cross-functional teams to design and implement integrations between OTM and other enterprise systems
• Provide technical support, troubleshooting, and continuous improvements to ensure efficient transportation management processes

Qualifications and Skills 

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field, or equivalent practical experience
• 6+ years of experience working with Oracle Transportation Management (OTM) implementations or support
• Strong expertise in OTM modules such as Shipment Management, Rate Management, and Business Process Automation
• Hands-on experience configuring OTM tools including Workflow Agents, Integration Manager, and Screen Sets
• Strong proficiency in SQL and PL/SQL for data analysis, reporting, and troubleshooting
• Experience working with XML and XSLT for system integrations and data transformations
• Hands-on experience with Oracle Transportation Management Cloud environments
• Solid understanding of transportation and logistics processes including FTL, LTL, ocean, and air freight
• Experience with multi-leg planning, freight audit processes, and transportation optimization
• Strong analytical, communication, and problem-solving skills when working with cross-functional teams

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information

Location: Costa Rica, Peru, Colombia, Argentina, Bolivia

Work Mode: Remote

Job Summary

As a OTM Consultant (Oracle Transportation Manager)(19889) you will be responsible for supporting and delivering transportation solutions within Oracle Transportation Manager (OTM), covering key functionalities such as Order Management, Transportation Planning and Execution, Supply Chain Visibility and Event Management, Inventory Visibility, and Freight Bill Audit and Payment. You will manage and complete customer work packages while ensuring alignment with defined budgets, work plans, quality standards, and timelines, analyze and address client requirements using established templates, frameworks, and standard product functionalities, and collaborate with internal or external DevOps teams to deliver transportation project solution work packages and implement change requests.

Responsibilities and Duties

• The key purpose of this role is to gather requirement, solution design services and development of the transport solution for a broad range of projects and Support.
• Support the business project teams to determine IT solution requirements, CRP demonstrations, customer meetings, solution design
• Manage the implementation of IT project work packages in line with the DHL DevOps way of Working.
• Manage required IT development activity in line with the customer requirements. Ensure any development IT in accordance with supplier governance policies.
• Provide IT support as required for live customers (CRs, new releases etc.).
• Projects implementation, post warranty support and Go-live Support.
• Build effective relationships and maintain close liaison with business and IT by maintaining regular contact through the full project lifecycle.
• Undertake other projects and roles as required from time to time by senior management.
• Run business requirement and GAP analysis workshops for template based implementations.
• Build working relationships with Project team, customers, business and suppliers
• Development of test scenarios and scripts.
• Work with testing team to automate the Testing.
• Manage and/or perform IT testing and support user acceptance testing.
• Document user training to internal and customer teams.

Qualifications and Skills

• Good understanding of transportation customer requirements and good technical understanding of solution capabilities e.g. OTM, Kewill.
• Good Knowledge on Agile and DevOps.
• General understanding of transport related ancillary systems and B2B integrated e.g. HERE, Transporeon, Centiro.
• Participates and organizes workshops & events.
• Preparation of solution design proposals from a commercial as well as a technical perspective.
• Advising / consulting to external customers.
• Coordinate, direct and oversee work package delivered by Specialists and/or suppliers
• Developing content for customer presentations and providing technical/functional content
• Years of Experience: 5-8 Years | 3-4 Full Life Cycle Implementation (At least one Implementation in Agile/DevOps) in Oracle Cloud.
• Geographical Experience: Experience implementing Transport solutions in latest Oracle Cloud at least two different regions.

Main Technical tools:

• Core OTM Expertise: In-depth knowledge of OTM modules (Shipment Management, Rate Management, Business Process Automation).
• Technical Skills: Strong proficiency in SQL/PL-SQL, XML, and XSLT.
• OTM Tools: Experience with Workflow Agents, Integration Manager, and Screen Sets.
• Cloud Experience: Strong hands-on experience with OTM Cloud is highly preferred.
• -Logistics Knowledge: Understanding of transportation modes (FTL, LTL, Ocean, Air), multi-leg planning, and freight audit.

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Technical Account Manager (TAM) – Colombia

Alarm.com, a rapidly growing, entrepreneurial technology company, seeks a Technical Account Manager (TAM) to join our talented international team working from Bogota. The two main areas of focus of a TAM are:

• Driving the Technical Onboarding process to ensure new partners have all the training and tools they need to succeed.
• Managing a subset of Alarm.com’s key international partners to ensure they efficiently utilize the full suite of Alarm.com services and tools. This includes everything from backend integrations to customer support tools to end-user features.

We’re searching for high-powered talent with a passion for technology, a consultative and entrepreneurial spirit, and a desire to drive and manage relationships internally across departments and externally with our partners. 

RESPONSIBILITIES

The primary responsibilities for this role include:

• Provide valuable ongoing product support and training to partners via webinars and on-site.
• Champion and advocate for partner requirements by gathering feedback from the field on how we can improve our product and processes.
• Represent Alarm.com at various trade shows and events.
• Demonstrate in-depth and current understanding of all existing and new Alarm.com product release features to respond to partner inquiries properly.
• Creating training materials like presentations, technical guides, and videos to facilitate the ongoing training process for partners.
• Conducting local and remote tests for new features in close cooperation with Product Managers and Quality Engineers.
• Drive the adoption of key tools that have an impact on the business operation of partners.
• Other duties as assigned.

REQUIREMENTS

• BA or BS, Engineering, Math, or sciences preferred
• The ability to communicate in English with vendors and internal teams, both in writing and verbally, in a clear, professional manner.
• Other languages are a plus.
• A self-starter who can operate independently.
• Proficiency and up-to-date knowledge of consumer, cloud, and IoT technology.
• Strong people skills; natural customer service orientation and disposition. Candidate must enjoy working with clients and supporting internal customers in the organization.
• Excellent problem-solving skills.
• The ability and commitment to meet deadlines, even during high-volume periods.
• Flexible and positive attitude that fosters team spirit.
• Availability to travel up to 65% within the LATAM region.
• Experience with the following is a plus: Intrusion detection systems, access control, home automation, or video over IP.
• Must work from the Bogota office (Parque de la 93) at least 3 days per week when not traveling.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.

COMPANY INFO

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

For more information, please visit www.alarm.com.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Location: This position is remote within Colombia

The role

We are looking for a Quality Assurance Analyst to join a fully billable, client-facing engagement in the healthcare space. This role sits at the intersection of two disciplines that require real precision: the regulatory sensitivity of health systems and the content complexity of the Adobe suite. You will be embedded in a delivery team alongside creative, UX, product, and BA colleagues, working day to day to ensure that what we ship is what we promised.

This is not a role where QA is bolted on at the end. You will be involved early, building test plans while design is still in motion, flagging risks before they become defects, and partnering with the team to make quality a shared responsibility from kickoff to launch. You will handle both manual and automated testing, shifting between them based on what the work demands. 

What you’ll do

If the selected candidate holds a degree in Engineering or a related profession, they must present their professional license. To verify your degree requires this license, please visit www.copnia.gov.co and https://www.consejoprofesional.org.co/. 

About Huge

Huge is a design and technology company. We create products and experiences that grow the world’s most ambitious brands. We do this by designing experiences for people, not users, and uncovering new sources of growth by leveraging our creative talent, our proprietary platform LIVE and unlocking the advantages brought to us by emerging technologies. We believe all experiences should be intelligent, shoppable and unique to every brand.

Huge’s nearly 1,000 thinkers, tinkerers, makers and creators, have been problem-solving across North America, Europe, and Latin America for over 25 years. Interested? You’ll find more information at www.hugeinc.com.

Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Workers shall not be required to pay employers’ or agents’ recruitment fees or other related fees for their employment. If any such fees are found to have been paid by workers, such fees shall be repaid to the worker.

#LI-POST #LI-Remote

What you'll do

We're looking for a Key Account Manager to strengthen our presence in Bogotá by owning the full customer lifecycle for strategic clients. You’ll represent Clara at the frontlines of client relationships—building trust with decision-makers, driving adoption, and identifying growth opportunities. Your work will be central to positioning Clara as the #1 spend management solution for enterprise customers in Colombia.

In this role, you will:

• Develop and maintain long-term relationships with B2B clients, acting as a trusted partner for financial decision-making.

• Lead onboarding for new clients and continuously engage existing ones to maximize retention and satisfaction.

• Manage a dynamic portfolio of accounts, conducting sell-in, sell-out, and performance analyses to uncover opportunities.

• Execute tailored sales and marketing plans with partners to grow usage and expand accounts.

• Forecast commercial performance and track key account health, always looking ahead to mitigate risks and seize new wins.

• Engage in strategic conversations with CFOs and finance teams by leveraging insights on budgeting, spend control, and ERP system integrations.

• Balance FARMER and HUNTER skills—ensuring long-term value for existing clients while prospecting and closing new opportunities in the region.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Must haves

• 5+ years of proven experience in Key Account Management or Customer Success within a B2B model

• Experience onboarding and growing relationships with enterprise clients

• Strong analytical mindset and comfort with sales forecasting, pipeline management, and portfolio analysis

• Professional proficiency in English and full fluency in Spanish

• Structured thinker who thrives in dynamic environments and focuses on outcomes

• Based in Bogota, with knowledge of the local business landscape

Nice to haves

• Background in Financial Services, Banking, or Insurance

• Experience with ERP connections, budgeting, or financial modeling

• Track record of building relationships with C-level stakeholders

• Interest in using AI tools to enhance commercial strategy or client service

• Basic proficiency in Portuguese or interest in learning

Associate Project Manager 

WHAT YOU’LL DO: 

Join our professional services team implementing cutting-edge technology across our IT Complete solutions suite. Activities include meeting with customers to define and document business requirements, translating requirements into a project plan, allocating resources, setting milestones, driving progress, and reporting effectively. The Associate Project Manager will communicate effectively with the customer to ensure efficient and successful delivery of the completed customer’s onboardings and implementation. If you are an overachiever passionate about customer experience who thrives in a fast-paced environment, we want to speak with you. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Oversee resource schedules and coordinate updates to maximize productivity. 

• Responsible for complex or high-value multi-product implementation projects. 

• Follow up and participate in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization 

• Lead effective project discovery by thoroughly analyzing customer needs, timelines, and business requirements. 

• Understand the context of the customer and align projects, software tools and implementation to their requirements. 

• Work hand by hand with implementation consultants, product and support teams to move projects forward. 

• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence 

• Create and maintain documentation, including business, system, and functional requirements, process flows, status reports, and configuration worksheets. 

• Own your projects, and closely monitor each task and dependencies to deliver each project on time and within the required KPIs. 

• Lead customers, project plans and tasks, assign effort, assign hours, monitor and report on key project KPIs to stakeholders internal and external. 

• Complete projects and assignments on time and within budget, while ensuring high levels of customer satisfaction. 

• Achieve internal KPIs for utilization, CSAT, scope, schedule, quality, and overrun. 

• Initiate and maintain strong customer relationships and be a reliable and trusted adviser. 

• Other duties as assigned 

WHAT YOU’LL BRING 

• Understanding of the Project Management Institute (PMI) framework or similar. 

• Excellent organization, communication, customer relationship and time management skills 

• Strong leadership, diplomatic, and motivational skills. 

• Effective resource planning and risk management skills. 

• Excellent communication, interpersonal and writing skills 

• Demonstrate sound judgment, problem-solving, and decision-making skills. 

• Anticipate and understand the impact of decisions on the project and customer success. 

• Self-motivated, decisive, and able to adapt to change and competing demands. 

• Business Analyst skills 

• Customer relationship management focus 

REQUIRED EXPERIENCE:  

• 2+ years managing and delivering customer-facing projects 

• 2+ years of experience working with business stakeholders within a cross-functional matrix environment 

• Strong background in Software Implementation 

PREFERRED EXPERIENCE 

• Project Management Certification: PMP, CAPM, Project+, or similar. 

• Salesforce experience 

• Bachelor’s degree or higher; minor or advanced degree in business/STEM or equivalent experience. 

• Advanced Microsoft Excel skills like pivot tables, reporting, macros. 

• Managerial experience in deploying software solutions a plus. 

• Experience with emerging cloud, hosting, and web technologies. 

Join the Kaseya growth rocket ship and see how we are #ChangingLives ! 

As a Cato Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.

Curiosity - you have a desire to truly understand our customers' business needs.
Creativity - you can find a sustainable path to yes.
Empathy - you connect at a human level with our customers and you genuinely care

Responsibilities:

• Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
• Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
• Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells

Requirements:

• 5+ year of experience ideally in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company
• Experience in full commercial negotiations as well as some technical escalation
• Experience and exposure working with networking or security software solutions
• Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
• Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
• Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
• Must be very well organized and able to work effectively in a nimble and fast-paced environment
• Effective problem solver, shows ownership and wants to see issues resolved
• Comfortable working within a geographically distributed team for a hyper-growth global organization
• Ability to travel up to 25% of the time

Prior Experience:

• Solid technology background, ideally hands-on prior experience on at least a few of the following domains:
• Routing (static, BGP, EIGRP, etc.)
• Switching
• SD-WAN
• Firewalls, Proxy
• Secure Web Gateway/CASB/DLP
• Identity Management (SSO, SAML, LDAP, etc.)
• Threat protection mechanisms (IPS, AM, etc.)
• Load Balancing
• Networking protocol analysis (TCP, UDP, IP, ICMP, etc.)
• WAN, MPLS

#LI-MR1

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $136M ARR and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Technical Account Manager to join our team!

About the Role:

What You’ll Do:

• Create historic records that clearly outline how our service is being utilized and pinpointing where possible issues could arise.
• Parse code visually to see what the customer’s code is doing and having the knowledge of the B2 and S3 compatible API’s to discern what is going on in the user code.
• Write scripts that involve the B2/S3 compatible API for testing.
• Test 3rd party integrations and doing deep drives to learn the ins and outs of all of the integrations, while documenting quick configuration, caveats and other useful information to help in training.
• Work closely with members of other teams, including Sales, Marketing, Engineering, Operations and Product Management.
• Mentor Technical Support Engineers and others, in various technical areas.
• Post Sales support for large customers; take part in Solution Engineer calls and slack/email conversations with large customers as they transition from pre- to post-sales
• Create, Implement and use monitoring tools to proactively address common support issues before widespread impact to the customer base, including creation of monitoring dashboards and alerting
• Interact at a cross-departmental level to bring resolution to customer’s unique needs
• Build rapport and trust with assigned customers in technical matters
• Perform deep-dive technical troubleshooting of customer issues using analytical tools and internal system logs

Other responsibilities may arise over time. 
Working closely with the manager will be needed to solidify policies and procedures for this role.

The Right Fit:

• Comfortable with MacOS, Windows, Linux and BSD command line interfaces.
• Understand and be able to create/edit shell configuration files.
• Intermediate development skills in any type of Development/scripting language.
• Basic understanding of data structures and programming flows.
• Strong Organizational skills
• Self-motivated with the ability to work independently.
• Extensive troubleshooting/Debugging experience.
• Being able to understand API’s, use of API’s, and creating scripts that utilize API’s will be necessary for this role
• Working familiarity with Postman or Paw
• Soft skills and knowledge in de-escalation techniques for frustrated or excitable customers
• Punctuality, keeping a schedule and working within a time frame is critical for this role
• Strong communication skills as this role will be in frequent contact with customers via phone, chat and email
• Available for on call support as needed
• Ability to learn new tools and utilize them in an impromptu fashion
• Willingness and ability to use AI, responsibly, to help with the workflow.
• Minimum 2-4 years experience

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

The Team

You will join a high-impact team of strategic account managers who own revenue outcomes across our Enterprise accounts. We are a group of commercially-driven experts fueled by underdog grit and a commitment to mutual accountability. We don’t just manage accounts; we operate as the CEO of our book of business—driving net dollar retention, identifying expansion opportunities, and delivering measurable ROI for B2C leaders.

The Opportunity

We are looking for a Strategic Account Manager to own a portfolio of Enterprise accounts across the install base. This is a quota-carrying, revenue-accountable role where you will drive renewals, expansion, and net dollar retention across a higher-volume book of business.

The ideal candidate is a commercially-minded operator who thrives in a fast-paced environment, can manage multiple accounts simultaneously, and knows how to turn customer relationships into revenue growth. You are proactive, organized, and relentless in identifying opportunities to expand Gladly’s footprint within your accounts.

What You’ll Do

• Revenue Ownership: Carry a net dollar retention quota. Own the full renewal cycle, proactively identify and close expansion and cross-sell opportunities, and drive adoption of Gladly’s AI products across your portfolio.
• Account Planning & Prioritization: Build efficient account plans that balance high-impact strategic engagement with portfolio-wide coverage. Identify key accounts for deeper investment and develop playbooks for scalable growth.
• Customer Engagement: Lead QBRs, renewal discussions, and strategic conversations with VP and Director-level stakeholders. Translate platform value into business outcomes that support retention and growth.
• Commercial Negotiation: Manage renewal and expansion negotiations with confidence. Navigate procurement and approval processes efficiently across a larger book of business.
• Product & Solutions Expertise: Leverage knowledge of Gladly’s platform and Customer AI capabilities to recommend solutions that drive efficiency and customer value. Position AI adoption as a strategic expansion lever.
• Cross-functional Collaboration: Partner with Sales, Product, and CX teams to advocate for the Voice of the Customer and ensure alignment on account priorities and timelines.

What We’re Looking For

• Experience: 5+ years in a quota-carrying, client-facing role (Account Management, Customer Success with commercial ownership, or Install Base Sales) within a SaaS environment.
• Revenue Track Record: Proven success owning renewal and expansion targets. Experience managing five-to-six figure commercial cycles.
• Portfolio Management: Strong ability to manage a higher-volume book of business without sacrificing quality of engagement or commercial rigor.
• Commercial Mindset: You see customer success and revenue growth as inseparable. Every interaction is an opportunity to deepen value and expand the relationship.
• Operational Discipline: Excellent organizational skills and the ability to prioritize effectively across competing demands in a fast-paced environment.
• Ownership & Initiative: A proactive, “CEO of your book” mindset. You identify risk early, surface opportunities independently, and drive action without waiting for direction.
• Underdog Grit: A willingness to learn, adapt, and strive for excellence in an environment that values transparency and winning as one team.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

• The Senior Paid Social Strategist is responsible for the performance, strategy, and growth of likely our largest paid advertising accounts. He or She is also responsible for the growth of the paid advertising strategists &/or specialists skillsets through coaching, consulting, and being an end-all strategic resource for the team. Through the responsibilities outlined below, the Senior Performance Analyst plays an integral role in the development of the paid advertising offering and retention of its business

Responsibilities:

• Own strategy on 3-5 accounts OR $20k MRR minimum
• Lead and manage paid advertising strategy and initiatives to achieve success
• Spearhead strategic conversations with client and own the paid social client relationship
• Tactfully direct and hold your account teams accountable while maintaining a positive environment
• Lead and facilitate strategic decision making and pivots
• Contribute to development of junior talent by way of collaboration, example setting, and executing on key mentorship moments
• Contribute to execution of campaigns A-Z, including building, optimizing, and reporting when needed
• Own performance and strategy with the collaboration of specialists and or other strategists on allocated accounts
• Push department offering forward through strategic iteration and development, exploration of new techniques and thought leadership to maintain the cutting edge
• Contribute to the development and growth of the paid advertising department where applicable
• Contribute to new business development through service expansion identification, strategic audits and development of paid social pipeline
• Ability to speak to and strategize broader business impact of Paid Social efforts, using additional attribution platforms such as Google Analytics or Shopify
• Display general comprehension of the broader marketing funnel, not just paid social, in order to advocate for paid social when compared to against other channels
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Requirements:

• 3-5 years of experience in paid digital advertising (paid social advertising background preferred)
• Proficiency in Facebook Ads Manager & other emerging social platforms (TikTok, Twitter, Pinterest, etc.)
• Strong attention to detail and time management skills
• Self-starter who thrives in a fast-paced environment
• Proactive, organized, and able to work autonomously
• Understanding of the online advertising industry and social media
• Client Communication & Public Speaking skills
• Experience working with Excel/Google sheets for reporting metrics, including constructing pivot tables

Key Performance Indicators:

• Client Success Rate (hitting client goals)
• Account Growth & Retention
• Product & Strategy Development

Most Important Things (MITs):

• Account Growth & Retention (Results & Sentiment)
• Development of paid strategies for partners and department

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

• The Senior Paid Social Strategist is responsible for the performance, strategy, and growth of likely our largest paid advertising accounts. He or She is also responsible for the growth of the paid advertising strategists &/or specialists skillsets through coaching, consulting, and being an end-all strategic resource for the team. Through the responsibilities outlined below, the Senior Performance Analyst plays an integral role in the development of the paid advertising offering and retention of its business

Responsibilities:

• Own strategy on 3-5 accounts OR $20k MRR minimum
• Lead and manage paid advertising strategy and initiatives to achieve success
• Spearhead strategic conversations with client and own the paid social client relationship
• Tactfully direct and hold your account teams accountable while maintaining a positive environment
• Lead and facilitate strategic decision making and pivots
• Contribute to development of junior talent by way of collaboration, example setting, and executing on key mentorship moments
• Contribute to execution of campaigns A-Z, including building, optimizing, and reporting when needed
• Own performance and strategy with the collaboration of specialists and or other strategists on allocated accounts
• Push department offering forward through strategic iteration and development, exploration of new techniques and thought leadership to maintain the cutting edge
• Contribute to the development and growth of the paid advertising department where applicable
• Contribute to new business development through service expansion identification, strategic audits and development of paid social pipeline
• Ability to speak to and strategize broader business impact of Paid Social efforts, using additional attribution platforms such as Google Analytics or Shopify
• Display general comprehension of the broader marketing funnel, not just paid social, in order to advocate for paid social when compared to against other channels
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Requirements:

• 3-5 years of experience in paid digital advertising (paid social advertising background preferred)
• Proficiency in Facebook Ads Manager & other emerging social platforms (TikTok, Twitter, Pinterest, etc.)
• Strong attention to detail and time management skills
• Self-starter who thrives in a fast-paced environment
• Proactive, organized, and able to work autonomously
• Understanding of the online advertising industry and social media
• Client Communication & Public Speaking skills
• Experience working with Excel/Google sheets for reporting metrics, including constructing pivot tables

Key Performance Indicators:

• Client Success Rate (hitting client goals)
• Account Growth & Retention
• Product & Strategy Development

Most Important Things (MITs):

• Account Growth & Retention (Results & Sentiment)
• Development of paid strategies for partners and department

Benefits & Perks:

• Base salary + commission opportunities
• Medical Bonus
• 15 paid vacation days (PTO) per year
• Fully flex work environment: full-remote, in-office, or hybrid 
• Employee Assistance Program (EAP)
• 17 observed Colombian national holidays + 2 mental health recharge days per year
• Legal benefits like Prima, Cesantias
• Paid Social Security
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

• The Senior Paid Social Strategist is responsible for the performance, strategy, and growth of likely our largest paid advertising accounts. He or She is also responsible for the growth of the paid advertising strategists &/or specialists skillsets through coaching, consulting, and being an end-all strategic resource for the team. Through the responsibilities outlined below, the Senior Performance Analyst plays an integral role in the development of the paid advertising offering and retention of its business

Responsibilities:

• Own strategy on 3-5 accounts OR $20k MRR minimum
• Lead and manage paid advertising strategy and initiatives to achieve success
• Spearhead strategic conversations with client and own the paid social client relationship
• Tactfully direct and hold your account teams accountable while maintaining a positive environment
• Lead and facilitate strategic decision making and pivots
• Contribute to development of junior talent by way of collaboration, example setting, and executing on key mentorship moments
• Contribute to execution of campaigns A-Z, including building, optimizing, and reporting when needed
• Own performance and strategy with the collaboration of specialists and or other strategists on allocated accounts
• Push department offering forward through strategic iteration and development, exploration of new techniques and thought leadership to maintain the cutting edge
• Contribute to the development and growth of the paid advertising department where applicable
• Contribute to new business development through service expansion identification, strategic audits and development of paid social pipeline
• Ability to speak to and strategize broader business impact of Paid Social efforts, using additional attribution platforms such as Google Analytics or Shopify
• Display general comprehension of the broader marketing funnel, not just paid social, in order to advocate for paid social when compared to against other channels
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Requirements:

• 3-5 years of experience in paid digital advertising (paid social advertising background preferred)
• Proficiency in Facebook Ads Manager & other emerging social platforms (TikTok, Twitter, Pinterest, etc.)
• Strong attention to detail and time management skills
• Self-starter who thrives in a fast-paced environment
• Proactive, organized, and able to work autonomously
• Understanding of the online advertising industry and social media
• Client Communication & Public Speaking skills
• Experience working with Excel/Google sheets for reporting metrics, including constructing pivot tables

Key Performance Indicators:

• Client Success Rate (hitting client goals)
• Account Growth & Retention
• Product & Strategy Development

Most Important Things (MITs):

• Account Growth & Retention (Results & Sentiment)
• Development of paid strategies for partners and department

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

• The Senior Paid Social Strategist is responsible for the performance, strategy, and growth of likely our largest paid advertising accounts. He or She is also responsible for the growth of the paid advertising strategists &/or specialists skillsets through coaching, consulting, and being an end-all strategic resource for the team. Through the responsibilities outlined below, the Senior Performance Analyst plays an integral role in the development of the paid advertising offering and retention of its business

Responsibilities:

• Own strategy on 3-5 accounts OR $20k MRR minimum
• Lead and manage paid advertising strategy and initiatives to achieve success
• Spearhead strategic conversations with client and own the paid social client relationship
• Tactfully direct and hold your account teams accountable while maintaining a positive environment
• Lead and facilitate strategic decision making and pivots
• Contribute to development of junior talent by way of collaboration, example setting, and executing on key mentorship moments
• Contribute to execution of campaigns A-Z, including building, optimizing, and reporting when needed
• Own performance and strategy with the collaboration of specialists and or other strategists on allocated accounts
• Push department offering forward through strategic iteration and development, exploration of new techniques and thought leadership to maintain the cutting edge
• Contribute to the development and growth of the paid advertising department where applicable
• Contribute to new business development through service expansion identification, strategic audits and development of paid social pipeline
• Ability to speak to and strategize broader business impact of Paid Social efforts, using additional attribution platforms such as Google Analytics or Shopify
• Display general comprehension of the broader marketing funnel, not just paid social, in order to advocate for paid social when compared to against other channels
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Requirements:

• 3-5 years of experience in paid digital advertising (paid social advertising background preferred)
• Proficiency in Facebook Ads Manager & other emerging social platforms (TikTok, Twitter, Pinterest, etc.)
• Strong attention to detail and time management skills
• Self-starter who thrives in a fast-paced environment
• Proactive, organized, and able to work autonomously
• Understanding of the online advertising industry and social media
• Client Communication & Public Speaking skills
• Experience working with Excel/Google sheets for reporting metrics, including constructing pivot tables

Key Performance Indicators:

• Client Success Rate (hitting client goals)
• Account Growth & Retention
• Product & Strategy Development

Most Important Things (MITs):

• Account Growth & Retention (Results & Sentiment)
• Development of paid strategies for partners and department

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

• The Senior Paid Social Strategist is responsible for the performance, strategy, and growth of likely our largest paid advertising accounts. He or She is also responsible for the growth of the paid advertising strategists &/or specialists skillsets through coaching, consulting, and being an end-all strategic resource for the team. Through the responsibilities outlined below, the Senior Performance Analyst plays an integral role in the development of the paid advertising offering and retention of its business

Responsibilities:

• Own strategy on 3-5 accounts OR $20k MRR minimum
• Lead and manage paid advertising strategy and initiatives to achieve success
• Spearhead strategic conversations with client and own the paid social client relationship
• Tactfully direct and hold your account teams accountable while maintaining a positive environment
• Lead and facilitate strategic decision making and pivots
• Contribute to development of junior talent by way of collaboration, example setting, and executing on key mentorship moments
• Contribute to execution of campaigns A-Z, including building, optimizing, and reporting when needed
• Own performance and strategy with the collaboration of specialists and or other strategists on allocated accounts
• Push department offering forward through strategic iteration and development, exploration of new techniques and thought leadership to maintain the cutting edge
• Contribute to the development and growth of the paid advertising department where applicable
• Contribute to new business development through service expansion identification, strategic audits and development of paid social pipeline
• Ability to speak to and strategize broader business impact of Paid Social efforts, using additional attribution platforms such as Google Analytics or Shopify
• Display general comprehension of the broader marketing funnel, not just paid social, in order to advocate for paid social when compared to against other channels
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Requirements:

• 3-5 years of experience in paid digital advertising (paid social advertising background preferred)
• Proficiency in Facebook Ads Manager & other emerging social platforms (TikTok, Twitter, Pinterest, etc.)
• Strong attention to detail and time management skills
• Self-starter who thrives in a fast-paced environment
• Proactive, organized, and able to work autonomously
• Understanding of the online advertising industry and social media
• Client Communication & Public Speaking skills
• Experience working with Excel/Google sheets for reporting metrics, including constructing pivot tables

Key Performance Indicators:

• Client Success Rate (hitting client goals)
• Account Growth & Retention
• Product & Strategy Development

Most Important Things (MITs):

• Account Growth & Retention (Results & Sentiment)
• Development of paid strategies for partners and department

We are actively seeking a Senior Technical Program Manager to focus on driving and delivering multiple complex programs simultaneously across the Five9 organization. In this exciting role, you will have the opportunity to work across the company and evangelize how our tech teams are building and architecting our newest innovations to support Five9's latest product offerings.

This role is a mix of strategic and tactical, where, using your extensive technical and leadership expertise.  You will own the program, anticipate, and mitigate risks whilst balancing business needs against technical constraints.  You will be required to build strong relationship between the Product Engineering applications/services, Product Management, as well as various Business Operations, Finance, and Executives alike.  Strong communication skills are a must.  Your responsibilities will include establishing commitments from dependencies, ensure high quality deliveries, and increase the productivity and velocity of the team to implement strategy and execution.  

Key Responsibilities:

• Build the technological knowledge necessary to assess readiness through communications, reviews, and retrospectives that enable other teams to effectively prepare for seamless delivery of capacity.
• Manage a portfolio of cross-functional initiatives, surfacing dependencies, mitigating risks, and ensuring outcomes align with company OKRs.
• Drive program execution and measurable performance. Establish governance frameworks over prioritization decisions to ensure alignment with key performance indicators and business outcomes.
• Act as an influential member of a highly integrated team composed of both technical and non-technical members.
• Work within a diverse team environment to build and execute work plans and schedules as applicable for program success.
• Plan requirements, identify risks, manage schedules, and communicate clearly with project stakeholders.
• Partner with stakeholders to define requirements, align priorities, and drive delivery across engineering, product, architecture, finance, and operations.
• Provide clear, concise program and portfolio reporting to leadership, enabling data-driven decision-making.
• Champion continuous improvement initiatives to scale agility, visibility, and velocity across programs.
• Mentor and coach other TPMs and cross-functional partners, raising the bar for delivery excellence, stakeholder engagement, and execution discipline.

Requirements:

• 7+ years of Technical Program Management experience in a related industry.
• A bachelor’s degree in engineering, Computer Science or equivalent.
• Exceptional written and verbal communication.
• A proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on initiatives.
• Thorough understanding of software development lifecycle from conception to delivery.
• Experience working with cloud-based technologies (AWS/GCP preferred).
• Experience managing programs across cross functional teams, building processes, and coordinating release schedules.
• PMP, Prince2, CSM, or equivalent.

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

· Be Extraordinary by Leading Collectively to Inspire transformational Creativity.

· Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.

· Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

ABOUT THE ROLE: 

The Data Operations manager is responsible for managing the development and maintenance of business intelligence and data quality compliance tools. You must also be comfortable with acting as the subject matter expert in the tools and processes you manage, along with being able to gather knowledge from other SMEs and requirements from key stakeholders. In this role, you will also manage the creation of project plans, prioritization of tasks, and hold all responsible parties to deadlines and deliverables. The Data Operations manager is expected to facilitate the progression of projects through status meetings and act as the intermediary between project teams. You will report to the Associate Director or Director and will provide overviews of project status, progression and roadblocks. This role requires a strong familiarity with all available analytics and technology tools, both syndicated and proprietary.                                                                                        

YOUR IMPACT: 

Business Analysis/Project Management 

• Analyze data and consult with subject matter experts to design and develop business requirements for various tools and processes; Create, gather and write Business and Technical Requirements Documents 

• Act as the subject matter expert for questions/projects relating to data quality, BI tools, business rules; Ensure that best practices are being followed amongst all projects 

• Must familiarize themselves with the full campaign implementation workflow across all functional teams, including campaign set up, launch, testing, reporting and reconciliation 

• Create and manage project timelines and tasks in project management tools; manage the allocation of resources and effort across projects 

• Facilitate communication and progression of tasks through regular status meetings and working sessions; proactively elevate and resolve project roadblocks and issues 

Data Quality/Compliance 

• Manage the investigation and resolution of potential data issues existing within business intelligence tools 

• Proactively identify, propose and generate targeted solutions for data quality issues and operational inefficiencies; must collaborate with cross-functional teams to devise solutions and training plans 

• Track the progress and resolution of data issues, elevating any critical issues to upper management 

• Supervise Senior Associates and Associates to perform data quality assurance and data processing tasks 

Overall 

• Effectively keep track of and manage a high volume of tasks across multiple stakeholders and projects 

• Builds positive relationships with internal teams; effectively communicate roles, responsibilities and expectations 

• Builds positive relationships with vendors and partners 

YOUR QUALIFICATIONS: 

• Bachelors or advanced degree in Statistics, Economics, Business, Math, Computer Science, or Sciences is preferred 

• Minimum 3 years’ experience in data governance processes in a data warehousing, ETL and business intelligence environment 

• 3 years’ experience in media; digital Investment, analytics, or ad operations is preferred 

• 1-2 years’ experience in business analysis 

• Experience and understanding of processes across multiple media channels (digital, search, social, offline, etc.); Experience in handling diverse datasets (paid media, owned, etc.) 

• Strong familiarity with relational database management systems; Experience with SQL, Microsoft Azure a plus 

• Familiarity with project/product management tools like Smartsheets, Azure DevOps/VSTS 

• Familiarity with business intelligence tools such as Tableau, PowerBI, Datorama, DOMO, Looker, GDS 

• Experience with advertising campaign management/buying platforms such as Sizmek, DCM, Moat, DV, IAS, Mediaocean, Media Tools, Nielsen, ComScore, Facebook, Twitter, Pinterest, Snapchat, 4C, Brand Networks, YouTube, Google Ads, Bing, Kenshoo, SA360, DV360, Google Analytics, Adobe Analytics 

• Advanced excel data manipulation skills required; VBA/macros is a plus 

• Familiarity with programming languages/development tools a plus: Python, R, JavaScript, GitHub, etc.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

For Mexico:

This position is available in a Remote or Hybrid Work Modality. The candidate must perform their work from any location within Mexico. Only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted under any circumstances.

For Colombia:

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

Robots & Pencils is seeking an experienced, outcome-oriented IT Manager to lead and evolve our internal technology environment across a distributed, international team. 

You will own the lifecycle, performance, and reliability of internal systems supporting team members across four countries, with offices in Cleveland, Calgary, Lviv (Ukraine), and Bogota 

You will implement scalable systems, standardize core processes, and strengthen internal technology foundations so our teams can move faster, collaborate better, and focus on meaningful client outcomes. 

Key Responsibilities 

Application Lifecycle & Systems Ownership 

• Own application lifecycle management end-to-end, including evaluation, acquisition, rollout, support, maintenance, optimization, and retirement 

• Rationalize underused or redundant tools to reduce platform sprawl 

• Lead critical systems implementations, including HRIS and PSA platforms 

• Build structured implementation plans with clear milestones, adoption targets, and risk mitigation strategies 

• Ensure internal systems scale with company growth across offices and time zones 

Process Standardization & Operational Excellence 

• Standardize onboarding and offboarding processes across countries and offices 

• Improve helpdesk and service workflows for speed, clarity, and accountability 

• Create repeatable, documented processes that balance consistency with flexibility 

• Strengthen internal operational visibility without introducing unnecessary bureaucracy 

• Continuously refine systems based on usage patterns and team feedback 

Vendor, Inventory & Cost Management 

• Own vendor relationships and service-level agreements 

• Manage hardware and software procurement, inventory tracking, and cost allocation 

• Strengthen oversight of SaaS subscriptions and AI-related spend 

• Optimize licensing and subscription usage for efficiency and scalability 

• Ensure vendor performance meets reliability and support expectations 

Security & Compliance 

• Support security awareness training and internal risk assessments 

• Contribute to annual SOC 2 compliance certification efforts 

• Strengthen documentation and audit readiness, including maintaining a structured Vanta repository 

• Ensure internal systems meet security, governance, and compliance standards 

• Proactively identify and mitigate operational and compliance risks 

Team Leadership & Cross-Functional Collaboration 

• Lead the team responsible for helpdesk support and systems maintenance 

• Partner closely with HR, Operations, and Engineering to translate business needs into durable IT solutions 

• Communicate clearly with both technical and non-technical stakeholders 

• Balance competing priorities with sound judgment and a service-oriented mindset 

• Drive accountability and clarity across distributed teams 

Required Skills & Qualifications 

• 8+ years of relevant corporate IT experience 

• Experience analyzing, implementing, and evaluating enterprise IT systems 

• Strong background in SaaS management and cloud infrastructure (AWS) 

• Demonstrated success with security frameworks, audits, and compliance programs, including SOC 2 

• Fluency with Microsoft 365 (certification is a plus) and comfort working with tools such as GitHub and AWS 

• Project management experience with successful rollouts of new systems and documented risk mitigation strategies 

• English fluency (written and spoken) 

Nice to Have 

• PSA or ERP implementation experience 

• Experience operating in distributed, international organizations 

• Exposure to SaaS rationalization and cost optimization initiatives 

Personal Competencies 

• Outcome-Oriented – Focuses on operational impact, reliability, and measurable improvements. 

• Systems Thinker – Standardizes processes without creating unnecessary friction. 

• Service-Minded – Prioritizes user experience for internal teams. 

• Operationally Disciplined – Drives clarity, structure, and accountability. 

• Adaptable – Balances competing priorities calmly and effectively. 

• Ownership-Driven – Follows through and ensures systems perform as intended. 

Why This Role Matters 

At Robots & Pencils, we build smart systems for the human world. When our internal technology is strong, our teams move faster, collaborate better, and spend more time delivering meaningful outcomes for clients. This role turns IT into a true enabler of creativity, security, and scale across borders and time zones. 

You will strengthen the foundation that allows every product team to operate at a higher level. This is operational leadership with measurable organizational impact. 

Why Join Robots & Pencils? 

We don’t just maintain systems; we build environments where teams can do their best work. 

You’ll help modernize internal infrastructure, lead high-impact system implementations, and influence how a distributed digital product company operates at scale. 

You’ll work at the intersection of operations, security, and systems architecture, driving durable improvements that power the entire organization. 

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

As a  Adobe Experience Platform BackEnd Engineer you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring [8 YEARS] of experience, a growth mindset and a drive to make a lasting impact. 

We’re seeking a seasoned AEM Edge Delivery Services (EDS) Senior Backend Developer to build, and optimize AEM-based content platforms with a focus on AEM as a Cloud Service, Universal Editor, Content Fragment APIs/GraphQL, Sling/OSGi services, and integration with external systems. You will lead backend engineering across multi-region, scalable deployments, ensuring performance, security, resilience, and DevOps maturity in cloud-native AEM environments. 

Key Responsibilities 

Architecture & Design 

• Implement backend solutions for AEM (Cloud Service) and EDS including Sling Models, OSGi services, custom workflows, and content APIs. 

• Model content with Content Fragment Models; expose structured content via GraphQL; structure APIs for omnichannel consumption. 

• Define caching strategies using Dispatcher/CDN (Fastly/Akamai/CloudFront) for EDS and classic AEM delivery. 

• Establish non-functional requirements (NFRs): performance SLAs, uptime, DR, observability, and security baselines. 

Development & Integration 

• Implement business logic in Sling/OSGi, extend Core Components, and build backend services integrating with CRM, PIM, DAM, marketing tech, or identity providers. 

• Develop REST/GraphQL endpoints; manage service accounts, scopes, and secure secrets. 

• Integrate Adobe IMS, Adobe I/O Runtime, Adobe Target/Analytics, translation services, and personalization APIs. 

Cloud, DevOps & Quality 

• Own CI/CD pipelines (GitHub Actions/Azure DevOps/Jenkins) for AEM Cloud Service including code quality gates, static analysis, automated tests, and deployment promotion. 

• Implement automated unit/integration tests (JUnit, Mockito) and contract testing for APIs. 

• Set up observability (logs, metrics, tracing) via Cloud Manager/Kibana/New Relic/Datadog; define alerting and SLOs. 

Security & Compliance 

• Apply OWASP best practices; secure endpoints, headers, session management; harden OSGi configs. 

• Handle PII compliance, data retention, and encryption; design role-based access and workflow governance. 

Leadership & Collaboration 

• Mentor developers; own backlog refinement; collaborate with architects, product owners, QA, and frontend squads. 
• Contribute to solution roadmaps, estimation, and stakeholder communication. 

Must have qualifications

To be considered for this role, you must meet the following essential qualifications: 

• • 8–12+ years of software engineering; 6+ years with AEM; 4+ years with AEM Cloud Service and Edge Delivery Services. 
  • Strong Java 11+/17, Sling, OSGi, JCR, Oak, AEM Core Components, Content Fragments, GraphQL. 
  • Experience with Universal Editor authoring models and EDS delivery workflows. 
  • API design (REST/GraphQL), integration patterns, event-driven architectures, messaging (e.g., Kafka, Azure Service Bus). 
  • DevOps: CI/CD, Infrastructure as Code (Terraform optional), cloud logging/monitoring; Dispatcher/CDN tuning. 
  • Security: OAuth2/OIDC, JWT, secure headers, secrets management (Vault/KMS), SSO/SAML/Adobe IMS. 
  • Performance engineering: caching, indexing, query optimization, asset processing, and pagination strategies. 

Nice to have qualifications  

• Adobe Cloud Manager pipeline tuning, Adobe I/O Runtime (serverless), Adobe Target/Launch/Analytics integration. 
• Headless/omnichannel delivery to mobile/web/IoT. 
• Experience with GraphQL federation, schema stitching, or API gateways (Apigee/Kong/Azure APIM). 

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

This is a Full time  position Remote in Latam.

Beyond a competitive compensation package, we offer: 

• Flexibility, with remote and hybrid work options (country-dependent) 
• Career advancement, with international mobility and professional development programs 
• Learning and development, with access to cutting-edge tools, training and industry experts 

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. 

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

As a  Adobe Experience Platform BackEnd Engineer you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring [8 YEARS] of experience, a growth mindset and a drive to make a lasting impact. 

We’re seeking a seasoned AEM Edge Delivery Services (EDS) Senior Backend Developer to build, and optimize AEM-based content platforms with a focus on AEM as a Cloud Service, Universal Editor, Content Fragment APIs/GraphQL, Sling/OSGi services, and integration with external systems. You will lead backend engineering across multi-region, scalable deployments, ensuring performance, security, resilience, and DevOps maturity in cloud-native AEM environments. 

Key Responsibilities 

Architecture & Design 

• Implement backend solutions for AEM (Cloud Service) and EDS including Sling Models, OSGi services, custom workflows, and content APIs. 

• Model content with Content Fragment Models; expose structured content via GraphQL; structure APIs for omnichannel consumption. 

• Define caching strategies using Dispatcher/CDN (Fastly/Akamai/CloudFront) for EDS and classic AEM delivery. 

• Establish non-functional requirements (NFRs): performance SLAs, uptime, DR, observability, and security baselines. 

Development & Integration 

• Implement business logic in Sling/OSGi, extend Core Components, and build backend services integrating with CRM, PIM, DAM, marketing tech, or identity providers. 

• Develop REST/GraphQL endpoints; manage service accounts, scopes, and secure secrets. 

• Integrate Adobe IMS, Adobe I/O Runtime, Adobe Target/Analytics, translation services, and personalization APIs. 

Cloud, DevOps & Quality 

• Own CI/CD pipelines (GitHub Actions/Azure DevOps/Jenkins) for AEM Cloud Service including code quality gates, static analysis, automated tests, and deployment promotion. 

• Implement automated unit/integration tests (JUnit, Mockito) and contract testing for APIs. 

• Set up observability (logs, metrics, tracing) via Cloud Manager/Kibana/New Relic/Datadog; define alerting and SLOs. 

Security & Compliance 

• Apply OWASP best practices; secure endpoints, headers, session management; harden OSGi configs. 

• Handle PII compliance, data retention, and encryption; design role-based access and workflow governance. 

Leadership & Collaboration 

• Mentor developers; own backlog refinement; collaborate with architects, product owners, QA, and frontend squads. 

• Contribute to solution roadmaps, estimation, and stakeholder communication. 

Role responsibilities

• LIST KEY RESPONSIBILITIES SPECIFIC TO THE ROLE
• Avoid terms such as “rockstar”, “superstar” or anything which may deter people who do not resonate with this type of language. 
• Be mindful of descriptive words. According to research, the following words import ‘masculine’ characteristics, and are likely to deter female applicants: independent, lead, competitive, assertive, determined, analytical. Those words generally increasing the female response rate: responsible, connect, dedicated, support, sociable, conscientious

Must have qualifications

To be considered for this role, you must meet the following essential qualifications: 

• • 8–12+ years of software engineering; 6+ years with AEM; 4+ years with AEM Cloud Service and Edge Delivery Services. 
  • Strong Java 11+/17, Sling, OSGi, JCR, Oak, AEM Core Components, Content Fragments, GraphQL. 
  • Experience with Universal Editor authoring models and EDS delivery workflows. 
  • API design (REST/GraphQL), integration patterns, event-driven architectures, messaging (e.g., Kafka, Azure Service Bus). 
  • DevOps: CI/CD, Infrastructure as Code (Terraform optional), cloud logging/monitoring; Dispatcher/CDN tuning. 
  • Security: OAuth2/OIDC, JWT, secure headers, secrets management (Vault/KMS), SSO/SAML/Adobe IMS. 
  • Performance engineering: caching, indexing, query optimization, asset processing, and pagination strategies. 

Nice to have qualifications  

• Adobe Cloud Manager pipeline tuning, Adobe I/O Runtime (serverless), Adobe Target/Launch/Analytics integration. 
• Headless/omnichannel delivery to mobile/web/IoT. 
• Experience with GraphQL federation, schema stitching, or API gateways (Apigee/Kong/Azure APIM). 

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

This is a Full time  position Remote in Latam.

Beyond a competitive compensation package, we offer: 

• Flexibility, with remote and hybrid work options (country-dependent) 
• Career advancement, with international mobility and professional development programs 
• Learning and development, with access to cutting-edge tools, training and industry experts 

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. 

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

As a  Adobe Experience Platform BackEnd Engineer you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring [8 YEARS] of experience, a growth mindset and a drive to make a lasting impact. 

We’re seeking a seasoned AEM Edge Delivery Services (EDS) Senior Backend Developer to build, and optimize AEM-based content platforms with a focus on AEM as a Cloud Service, Universal Editor, Content Fragment APIs/GraphQL, Sling/OSGi services, and integration with external systems. You will lead backend engineering across multi-region, scalable deployments, ensuring performance, security, resilience, and DevOps maturity in cloud-native AEM environments. 

Key Responsibilities 

Architecture & Design 

• Implement backend solutions for AEM (Cloud Service) and EDS including Sling Models, OSGi services, custom workflows, and content APIs. 

• Model content with Content Fragment Models; expose structured content via GraphQL; structure APIs for omnichannel consumption. 

• Define caching strategies using Dispatcher/CDN (Fastly/Akamai/CloudFront) for EDS and classic AEM delivery. 

• Establish non-functional requirements (NFRs): performance SLAs, uptime, DR, observability, and security baselines. 

Development & Integration 

• Implement business logic in Sling/OSGi, extend Core Components, and build backend services integrating with CRM, PIM, DAM, marketing tech, or identity providers. 

• Develop REST/GraphQL endpoints; manage service accounts, scopes, and secure secrets. 

• Integrate Adobe IMS, Adobe I/O Runtime, Adobe Target/Analytics, translation services, and personalization APIs. 

Cloud, DevOps & Quality