Required Skills and Experience:

• 7+ years of experience in network engineering roles
• Relevant experience or certification (e.g. CCNP or JNCIP Data centre, Enterprise or Service provider)
• Strong knowledge of BGP, OSPF, routing policies, and network troubleshooting
• Strong understanding of TCP/IP, DNS, NAT, routing, switching, and load balancing
• Hands-on experience with Cisco networking platforms
• Ability to troubleshoot layer 2 (ARP and MAC address tables as well as LACP and MC-LAG)
• Ability to troubleshoot DNS problems
• Experience with common network cabling
• Kubernetes CNI (Calico, Cilium)
• Cloud & Hybrid Networking
• Experience with hybrid cloud networking including site-to-site VPNs and private connectivity (AWS Direct Connect, GCP Interconnect)
• Understanding of cloud-native networking services (VPC, Transit Gateway, Cloud Router)
• Automation & Infrastructure-as-Code
• Working knowledge of Terraform for network infrastructure provisioning
• Experience with configuration management tools (Ansible, or similar)
• Observability & Operations
• Experience implementing network monitoring and alerting systems
• Understanding of network performance metrics and logging
• Ability to create and maintain runbooks and documentation
• Security
• Experience implementing network security controls and segmentation
• Understanding of firewall management and security policies
• Familiarity with network access control concepts

Preferred skills:

• EVPN
• Experience with IPv6 rollout
• Juniper specific knowledge and experience
• Linux CLI

Role Overview:

We are looking for a hands-on Product Architect / Engineer to design and build an AI-driven operations platform focused on intelligent automation, insights, and optimization across cloud, network, and application operations.This role blends product thinking, architecture, and deep engineering across AI/ML and Agentic AI systems.

Key Responsibilities:

• Architect and build the agentic AI platform leveraging AI, ML, and Agentic AI frameworks
• Design multi-agent systems for use cases for operations domains like Cloud Ops, NetworkOps, ServiceDesk, root cause analysis, anomaly detection, and predictive insights
• Develop data pipelines and telemetry fabric for ingesting and processing large-scale operational data (logs, metrics, traces, topology)
• Build and integrate LLM-powered copilots and autonomous agents for operations 
• Define product architecture, including microservices, APIs, event-driven systems, and scalable cloud-native patterns
• Translate business needs into AI-driven product features and accelerators
• Collaborate with product, operations, and engineering teams to deliver end-to-end capabilities

Key Skills:

• Strong experience in product architecture and full-stack engineering
• Hands-on expertise in:
• AI/ML (model development, inference, MLOps)
• LLMs and Agentic AI frameworks (multi-agent orchestration, reasoning systems)
• Data engineering (streaming, batch, real-time analytics)
• Proficiency in Python and modern frameworks
• Experience with cloud platforms (AWS, Azure) and cloud-native architecture
• Agent framework experience – Microsoft agent framework, langgraph and langchain.
• Strong understanding of:
• Observability systems (logs, metrics, traces)
• AIOps / IT operations platforms
• API design and microservices architecture
• Familiarity with vector databases, embeddings, RAG architectures, and knowledge graphs

Good to Have:

• Experience building autonomous AI agents for IT/network/application operations
• Exposure to FinOps, Cloud Cost Optimization,
• Knowledge of network topology, infrastructure ops, or ITSM tools
• Experience with real-time decisioning systems and event correlation engines

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Curiosity, Collaboration, and Passion.

 About the role and what you'll be doing: 

Ensono's Enterprise Solution Architects are cross-functional technical Architects that bring multi-tower solutions together. This is a pre-sales role in which they work alongside and support Sales, Consulting and Client Success organizations to service our clients. They work with clients’ business and technical teams, and with Ensono's internal teams to create winning solutions. To that end, Enterprise Architects must be effective in fostering senior management and executive level relationships with an emphasis on client satisfaction. Throughout the engagement process, from discovery to solution implementation, ESAs must work with and often lead multi-disciplinary teams. They also lead the solution hand-over for delivery into internal delivery and ops teams. Ultimately, he/she remains the owner of the overall technical solution. 

What we are looking for

• Well versed in the hosting technology and outsourcing services landscape
• Experienced communicator at all levels of internal and external audience ranging from engineering/admin to C-level
• Experienced with large ITO, infrastructure, and transformation deals ($50M+ TCV)
• Has experience with (and preferably certified on) hyper-scale cloud platforms (AWS, Azure, GCP)
• Experienced in planning and executing discovery and design workshops internally and at client sites
• Previous experience as an SA (Sales/Solutions Engineer, Solutions Architect) with service providers
• Comfortable with executive level positioning of complex solutions that span multiple disciplines (services, hosting, network, security, storage and backup, DR, etc.)
• Familiar with complex sales cycles and contracting process
• Familiar with and can help create financial (pricing) models to support technical solutions

Job Responsibilities / Key Tasks:

• Support strategic pursuits as the Lead Solution Architect for all initiatives (multi-tower)
• Collaborate with counterparts in the Sales, Consulting and Delivery organizations to create Pursuit, Solution, Sales and Delivery strategies for Enterprise Clients
• Conduct discovery, assessment and solution development workshops (often in collaboration with resources from consulting, operations and product teams) to craft winning solutions
• Develop and document solutions that meet client's (technical and business) requirements and allow them to adapt to changing industry needs with a focus on transformation and re-platform efforts
• Create win-win solutions for both client and Ensono as part of the deal qualification, pursuit, and execution process
• Aid in driving stability and innovation within the client's current and future state and create solutions based on client requirements and available product offerings
• Push for higher value/value added services and solutions in line with Ensono's offerings
• Present technical solutions and business cases to a wide variety of internal and external audience
• Gain clients' confidence as a trusted advisor by offering consultation and recommendations drawn from insights, technology know-how and past experiences
• Work with finance and pricing teams to create simple pricing to multi-year pro-forma models
• Help build the commercial construct and pricing for IT outsourcing, and large managed services deals
• Align and partner with Product Management to help drive appropriate product enhancements and changes to technology roadmap
• Work with Finance, Product, Operations, Legal, and other internal stakeholders to deliver client proposals and contract materials (MSA review, SOW development and redlining, etc.)
• Draft and negotiate SOW, contracts, and sub-contract agreements, ensuring T&Cs alignment and risk mitigation
• Participate in deal reviews and advise Ensono senior management team regarding technical, commercial and competitive aspects
• Provide post-close consulting, knowledge transfer, and deal documentation to ensure smooth internal transition for transition, delivery, operations, and billing
• Participate in Industry Conferences and Consulting Reviews

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

What You Will Need:

• Experience in a pre-sales Solution Engineer or Architect role at a service provider with managed services, infrastructure, data center and transformation solutions
• Successfully concluded at least 10+ IT Outsourcing, Cloud, Managed Services, or transformation deals of $50M TCV or greater
• Complete understanding of the sales process for complex technical solution selling including ITO deals
• Strong understanding of Financial, Negotiation and Contractual issues and regulations in IT outsourcing deals
• Strong analytical and reasoning skills related to technical, contractual and financial issues
• Broad technical knowledge in data center, hosting, and hybrid cloud technologies
• Well versed in the hosting technology landscape including compute, storage, backup, network, security, End User Services, BC/DR, DevOps and IT governance
• Deep understanding of IT services outsourcing solutions
• Hybrid environment solutioning experience with the following:
  • Public cloud platforms (AWS, Azure, GCP, OCI)
  • Hypervisor Environments (VMware, Openshift) - Preferred
  • IBM Power (IBMi, AIX, Linux on Power)
• Excellent written and oral communication skills and proficient in MS Excel, PowerPoint, Word etc.
• Experience in technical documentation to capture solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
• Ability to share knowledge and expertise among various organizations within the company and to facilitate teamwork among those organizations to better serve our clients

Skills and Key Attributes

• Strong presentation, communication, and influencing skills at a C-level
• Independent, Self-directed, Results oriented
• Strong empathy, self-awareness and interpersonal skills
• Business and customer-oriented player with strong team orientation
• Ability to manage periods of high project demand, short deadlines and operate under pressure

Education and Experience

• 15+ years of experience with at least 10+ years with a service provider and/or cloud MSP
• Bachelor’s degree in Computer Science, Engineering or other technical disciplines
• Major Industry accreditations / certifications a plus

Shift Timings: 1:30 PM to 10:30 PM IST

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Appian’s Information Security department is currently seeking a Senior IT Engineer eager to be hands-on and involved in many different areas of  responsibility. . As a Senior IT Engineer, you’ll also collaborate with infrastructure technology peers and handle business solutions for the company’s network infrastructure. The ideal candidate should have a track record of using a diverse set of technologies to achieve business goals.

Required Experience:

• 6 - 9 years In-depth understanding of networking protocols, technologies, and concepts (TCP/IP, VLANs, routing, switching, subnetting, etc.)

• Experience designing, implementing and maintaining wireless infrastructure. Troubleshooting wireless related issues, optimizing coverage, capacity and wireless performance. 

• Strong knowledge and hands-on experience with RADIUS, IDPs (e.g., SAML, OAuth, OpenID Connect), LDAP, and other AAA-related protocols and systems.

• Understanding of security principles, including multifactor authentication (MFA), encryption, and vulnerability management.

• You have experience with scripting and automation tools that manage network and infrastructure configuration changes (preferably using source control)l. Automating your way out of a repetitive task is second nature. Familiarity with languages such as Python and IaC or infrastructure automation systems such as Ansible and Terraform are a significant plus.

• Experience with network monitoring and troubleshooting tools.

• You have an ability to approach problems from unconventional angles, offering unique perspectives

• You have a forward-thinking mindset, forecasting potential problems and following developing technological trends

• A BS in Computer Science or related field/degree or equivalent experience

Responsibilities:

• Plan and lead LAN, WAN, network security, and systems projects across diverse technology platforms including multi-vendor wired (enterprise switches, routers and firewalls) and wireless networks, VPNs, VOIP, etc across a hybrid global infrastructure footprint.

• Internal certificate and certificate authority management. Configuring and managing radius server in a High Availability (HA) environment

• Designing and implementing global wireless Infrastructure. Managing and maintaining tools to enhance wireless performance

• Managing, implementing, and integrating RADIUS, IDPs, LDAP, and other AAA-related protocols and systems.

• Leverage both cloud (AWS, Azure, GCP) and physical network/compute infrastructure to find creative solutions to complex problems

• Automate cloud infrastructure deployment and management using Infrastructure as Code (e.g. Terraform, CloudFormation) and scalable automation tools such as Ansible

• Respond to and resolve emergent problems across our diverse enterprise systems, from the physical layer to the application layer

• Utilize best practices based on various frameworks (e.g. ITIL, ISO, SOC, PCI) and support internal and external audit activities

• You’ll use the know-how and discerning standards you’ve acquired over years of experience to recommend emerging technologies to keep our network modern, innovative, and secure

• Collaborate with teams of fellow tech gurus and play an integral part of network and systems design, architecture and administration

The Team  
 

CRM & SDK team is focusing on integrating Five9 dialer into multiple CRM systems and works with variety of backend and frontend technologies  
 
 
The Role Purpose 

• Be part of an agile team to develop a scalable, highly available global voice platform 

• Collaborate with Product Managers, Architects, Engineering leaders and Test Engineers Understand performance and scalability principles and apply them when developing software 

• Troubleshoot and support current platform in production (we embrace DevOps) Designs, develops, troubleshoots, debugs, and implements software code using JavaScript, Java, Spring, and related technologies 

• Write unit and functional tests, be able to document and communicate clearly 
   

Skills, Competencies and Qualifications Required 

• 5+ years of industry experience in backend development (Java) 

• 5+ years of industry experience in frontend development (JavaScript, TypeScript, React) 

• Deep knowledge and experience with frameworks such as Spring 

• Hands on Experience in designing and implementing scalable, high performing Microservices providing REST APIs 

• Strong expertise in web development technologies, including HTML, CSS, and modern front-end frameworks. 

• Experience working with cloud platforms such as GCP or AWS. 

• Expertise server-side technologies and databases (SQL or NoSQL). 

• Experience working on complex problems spanning multiple products and systems 

• Experience working within an Agile/Scrum team Positive, self-motivated and enthusiastic attitude with a strong sense of ownership 

• Strong communication skills, both verbal and written 
   

Desirable 

• Hands-on experience with Kubernetes for container orchestration. 

• Knowledge of real-time communications (SIP, RTP, etc.) is a plus. 

• Experience with Backbone, Handlebars. 

• Experience with automated testing frameworks (Nightwatch) 

Other Requirements 

This position requires the ability to be On Call. 

Key Relationships 

• There are no direct reports to this role. Key stakeholders include: 

• Service owners and their teams 

• Technical leadership and senior management, including VPs 

• Engineering teams 

• Network and Telecom teams 

• Customer service teams 

• Compliance and infosec teams 

• This is not a customer-facing role. 

The Team

The Core Applications team takes pride in providing exceptional support and innovative solutions for a diverse range of essential applications and tools, including Agent Desktop Plus, Supervisor Plus, Admin Console, Freedom Application Platform, Internal Admin (Shell), Agent Assist UI, Nimbus, and Unified Portal / Login.

We have a passion for excellence. Our dedicated team is committed to optimizing user experiences, streamlining workflows, and enhancing productivity across the board. Whether empowering agents with intuitive interfaces, empowering supervisors with powerful management tools, or enabling seamless access to critical applications via multiple platforms, we strive to deliver with utmost efficiency and customer satisfaction.

Our mission is to shape the future of Five9, where innovation and collaboration go hand in hand as we strive to build a world-class ecosystem of integrated solutions that cater to the ever-evolving needs of our valued users.

Role Purpose

The role of a Senior Software Engineer in the Core Applications team is to design, develop, and maintain software solutions across the Core Applications software suite. Responsibilities include software architecture, design and development, testing and documentation across our backend and front-end platforms to deliver end-to-end features, working with product owners and designers to design and deliver new features and create high-quality user interfaces, taking operational responsibility for the performance and quality of services owned by the team, including taking part in an on-call rotation, deep diving into cutting edge technologies and working with the products team to transfer ideas into products. The role is also responsible for mentoring other developers at Five9.

How You Contribute

• Understands various programming languages, frameworks, and development methodologies, which allow you to make informed decisions and solve complex technical challenges.

• Writing high-quality, efficient, and maintainable code. Should follow coding best practices and contribute to the development of software modules, features, and functionalities.

• Troubleshoot and resolve complex technical issues. When problems arise, you use your experience and problem-solving skills to identify the root causes and implement effective solutions.

• Ensure that the development stays on track, milestones are met, and the project aligns with business objectives.

• Collaborate with cross-functional teams, including product managers, designers, and quality assurance professionals, to ensure that everyone is aligned on project goals and progress.

• Follows and contributes to processes, documentation, specifications, and APIs.

Skills, Competencies and Qualifications

Required

• Highly proficient in a variety of programming languages, including but not limited to TypeScript/JavaScript, Java, PHP, or others as required.

• Strong experience with web development technologies such as HTML, CSS, TypeScript/JavaScript, and modern front-end frameworks like React.

• Strong experience with server-side technologies, REST API design and implementation, microservice architecture, databases (SQL, NoSQL, and Redis), and back-end frameworks like Java Spring Boot.

• Awareness of web security best practices and the ability to implement security measures to protect applications and data.

• A portfolio of past projects showcasing full-stack design and development skills.

• Ability to work independently and as part of a collaborative team.

• Strong commitment to delivering high-quality, performant, and scalable code and solutions on time and within scope.

• Ability to mentor other developers directly and via code reviews.

• Bachelor’s degree (or equivalent) in relevant discipline.

Desirable

• Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous.

• Experience with Google Cloud Platform, Kubernetes, and CI/CD.

Other Requirements

• This position requires the ability to be On Call.

Key Relationships

There are no direct reports to this role. Key stakeholders include:

• Service owners and their teams

• Technical leadership and senior management, including VPs

• Engineering teams

• Network and Telecom teams

• Customer service teams

• Compliance and infosec teams

This is not a customer-facing role.

About Mitsogo

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to

attract top talent is a testament to our commitment to fostering a sense of belonging for everyone.

We recognize the rapid evolution of technology and society that impacts our industry, and we

prioritize equipping our employees with diverse opportunities and empowering them with a wide

range of skills.

About Hexnode

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the

way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse

sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is

revolutionizing the enterprise software and cybersecurity landscape.

Job Summary

We are looking for a highly skilled and motivated Presales Implementation Engineer

with experience in the Cybersecurity domain. The ideal candidate will have hands-on experience with

Mobile Device Management (MDM), Remote Monitoring and Management (RMM) tools, or Patch

Management solutions. As a Presales Implementation Engineer, you will play a pivotal role in

working with customers to understand their requirements, assisting in the presales process, and

ensuring smooth implementation of security solutions.

Key Responsibilities:

• Collaborate with sales and technical teams to understand customer requirements and

translate them into technical solutions.

• Conduct product demonstrations, proof-of-concept (POC) deployments, and solution

presentations for customers.

• Design and implement security solutions, including MDM, RMM, and Patch

Management tools, based on customer needs and business goals.

• Provide technical guidance and advice to clients during the presales cycle.

• Assist in creating and customizing proposals, responses to RFPs, and technical

documentation.

• Work closely with customers and internal teams to ensure successful deployments,

configurations, and implementations of cybersecurity products.

• Troubleshoot and resolve technical issues during presales and post-sales phases.

• Stay updated with the latest trends and advancements in the cybersecurity domain,

particularly related to MDM, RMM, and Patch Management.

• Support clients in managing and securing devices, networks, and endpoints.

• Maintain high levels of customer satisfaction by ensuring timely and efficient

implementation of solutions.

Required Skills & Qualifications:

• 2 -5 years of experience in the cybersecurity domain, with a focus on MDM (Mobile

Device Management), RMM (Remote Monitoring and Management), or Patch

Management tools.

• Strong understanding of security frameworks and protocols for device management,

remote monitoring, and patching.

• Experience with deploying, configuring, and supporting MDM solutions such as

AirWatch, MobileIron, or Microsoft Intune.

• Familiarity with RMM and Patch Management tools like Kaseya, ConnectWise, or

NinjaRMM.• Hands-on experience in presales activities, including customer engagements,

presentations, and demos.

• Strong communication skills with the ability to articulate complex technical concepts to

non-technical audiences.

• Ability to manage customer expectations, solve problems quickly, and work under

pressure.

• Basic understanding of network security, endpoint protection, and IT infrastructure.

• Bachelor’s degree in Computer Science, Information Technology, or related field

(preferred).

Desired Skills:

• Certifications such as CompTIA Security+, Certified Information Systems Security

Professional (CISSP), or any other relevant cybersecurity certifications.

• Experience in network security and endpoint management.

• Knowledge of cloud security concepts and technologies.

Why project44?  

At project44, we believe in better.  

We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world.  With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.  Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose.  If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. 

Description:   

project44 is looking for a Senior Software Engineer - Backend to join our engineering team. You will work in a fast-paced Agile environment designing, building, and implementing best-in-class integrations to accelerate how project44 connects to the world’s logistics networks.  

 Key accountabilities: What you'll work on  

• Build state-of-the-art integrations to expand our ever-growing network of connected carriers and customers.  
• Manage integrations through their life cycle.  
• Operate, maintain, and improve the supply chain visibility platform owned by the team.  
• Building systems in a multi-cloud environment. We use AWS and GCP but value experience in other cloud environments such as Azure.  
• Work with and align with cross functional teams to solve challenging problems.  
• Share ownership of all facets of software delivery, including development, operations, and test  
• You will assume on-call responsibilities for systems (together with the team) that are built and owned by your team.   
• You will invest in tools, monitoring, and automation to improve on-call experience for everyone on your team.  

 Qualifications:  

• 5+ years professional experience building large scale and real time or near real time cloud systems. 
• Strong programming and debugging skills, with proficiency in C++ or Java. 

Experience in:  

• Building systems in a multi-cloud environment. We use AWS & GCP but value experience in other cloud environments such as Azure.  

• Creating and working with scalable Java-based micro-services.  
• Working with databases (preferably Postgres or other SQL based DB)  
• Event stores and stream-processing in Kafka or Kinesis.  
• Working in an agile software development environment.  

Desirable and helpful (but not necessary) are experience in  

• Experience with investigating large and complex codebases 
• Hands-on experience with Java 
• Creating API's/web services: REST, OpenAPI/Swagger is a plus.  
• Container-orchestration: Docker & Kubernetes  
• Enjoy database related work: DynamoDB, MongoDB, Postgres.  
• Analytical approach to problem solving.  
• Personal drive and maintaining a high pace - while taking responsibility for things working.  
• Willingness to vocalize your ideas and pick yourself up if you get knocked down.

In-office Commitment: This position requires a commitment to contribute to our collaborative culture by working in-office Three days weekly. 

Diversity & Inclusion 

At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day. 

We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams, and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture. 

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application! 

For any accommodation needed during the hiring process, please email   recruiting@project44.com. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements. 

More about project44 

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences. 

Why we're hiring:

WPP is a creative transformation company, helping clients create growth by combining technology and creativity. As one of the world's largest marketing and advertising services organizations, we are committed to driving innovation and operational excellence across our vast global network. You will be joining the newly established Automation Support Team within WPP's Enterprise Technology, Automation & AI department. This is a pivotal time for us as we're building a dedicated, in-house team to manage, monitor, and optimize our growing portfolio of automation solutions. This team is at the forefront of our digital transformation, ensuring the seamless operation and continuous improvement of critical automation capabilities across WPP globally.

You will play a crucial role in solution delivery and day-to-day technology management of the Global Automation Operations Centre (AOC) program. Reporting to the Automation Operations Manager and supporting Automation product, platform and delivery teams worldwide, you will ensure our automation projects are well managed and supported to deliver quantifiable returns.

The AOC is chartered to support automation products delivered by the Automation & AI product team, or projects delivered by Automation delivery teams from around WPP. Our support apparatus gives those teams confidence and freedom to hand over their existing successes and continue innovating.

Are you a proactive and detail-oriented individual with a passion for technology and a strong desire to learn and grow in the field of automation & AI? We are looking for an L2 Automation Support Engineer to join our dynamic team. This entry-level role is perfect for someone eager to start their career in automation & AI support and operations, where you'll be responsible for the initial monitoring, triage, and resolution of incidents for our RPA bots and Power Platform solutions. You'll gain invaluable hands-on experience, working with cutting-edge technologies and collaborating with experienced engineers to ensure our global automation processes run smoothly.

What you'll be doing:

• Monitoring & Initial Triage: Continuously monitor the health and performance of RPA bots (e.g., UiPath, Power Automate Desktop) and Power Automate flows using established dashboards and tools. Identify and log incidents promptly upon detection of anomalies or failures.
• Incident Logging & Documentation: Accurately log all incoming incidents, including detailed descriptions, screenshots, and relevant context into our incident management system.
• First-Line Troubleshooting: Perform initial diagnostics and basic troubleshooting steps as defined in runbooks and knowledge base articles to resolve common automation issues (e.g., restarting processes, checking simple log entries, verifying basic connectivity).
• Escalation Management: Effectively escalate complex or unresolved issues to L2/L3 support engineers or development teams, providing a clear and comprehensive handover of all gathered information and troubleshooting steps taken.
• User Communication: Provide timely updates to end-users and stakeholders regarding incident status and resolution progress, maintaining a professional and helpful demeanor.
• Basic Data Querying: Execute pre-defined SQL or reporting system queries to retrieve information, validate data, or assist in diagnosing automation failures under direct supervision.
• Documentation Contribution: Assist in maintaining and updating support documentation, runbooks, and knowledge base articles by providing feedback and documenting observed issues and resolutions.
• Support for Deployments: Provide support during testing phases for updates, patches, and version upgrades for RPA tools and Power Platform components, as directed by senior engineers.
• Performance Tracking: Assist in gathering data for performance metrics of automation solutions, contributing to a better understanding of system stability and efficiency.
• Adherence to Procedures: Strictly follow established operational procedures, security policies, and incident management protocols.

What you'll need:

• Overall experience of 3-4 years in an IT support, helpdesk, or technical operations role
• Minimum of 1 year of hands-on exposure to or involvement with RPA technologies (UiPath, Microsoft) or Microsoft Power Platform (Power Automate, Power Apps)
• Proven understanding of Robotic Process Automation (RPA) concepts and tools
• Proven experience developing and maintaining Microsoft Power Platform, particularly Power Automate flows
• Basic knowledge of SQL, including the ability to run pre-defined queries and understand basic database structures
• Proficiency in using incident management tools (e.g., ServiceNow, Jira Service Management)
• Comfortable with monitoring tools and interpreting dashboards
• Basic understanding of IT infrastructure and network concepts
• Effective communicator – Excellent writing and verbal communication skills
• Problem-solving – proven experience dealing with technical blockers.
• High level of attention to detail and accuracy
• Proactive attitude with a strong desire to learn new technologies and concepts
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

Mandatory Certifications:

• PL-500: Microsoft Certified Power Automate RPA Developer Associate
• PL-900: Microsoft Certified Power Platform Fundamentals

Preferred Certifications:

• Automation Developer Associate – UiPath
• PL-400: Microsoft Certified Power Platform Developer Associate

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid