We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Senior Application Developer - Workday Finance

JOB ROLE SUMMARY: This is the position placed in the organization for building and developing relationship in the finance function from IT. You will be responsible for working day-to-day with your finance stakeholders to drive strategy, roadmap, and plan to deliver priorities that meet the current and future business transformation needs. You will be working with the senior leadership in accounting/finance and IT so prior experience working at that level is highly desirable. You should understand finance & accounting operations, modeling, processes, and reporting to influence and drive strategic decisions. Additionally, the position requires hands-on experience in gathering requirements, designing, building, and testing in Workday and Adaptive financial system. You should have working experience in integrating technologies and Workday security & reporting. This role requires influential skills to drive changes resulting from either the process changes, additional functionalities, or system enhancements. You need to be current with the technology to help drive changes for business benefits in the form of productivity, simplification, and standardization. You will interface with business teams regarding business problems, issues, and opportunities in the context of business requirements throughout the delivery lifecycle. You will analyze business information, translates requirements into functional specifications and champions business needs while balancing priorities, capabilities, and constraints of business environments. Additionally, you are required to spearhead some large projects from finance so having experience, knowledge of building project plans, schedule, risk and must have demonstrated work experience in executing projects using agile or waterfall methodologies.

DUTIES AND RESPONSIBILITIES:

• Lead/drive meetings and cadence with the senior leadership in the finance and accounting team for strategic priorities, key business transformation initiative or roadmap discussions.
• Lead Workday and Adaptive projects involving strategy, implementation support, and Enterprise Resource Planning (ERP) optimization related to Information Technology (IT) operations, business processes, security, and data integrity
• Lead/Participate in interactive discussions regarding requirements and possible methods of configuration within the Workday and Adaptive Module.
• Interact/partner with the business to understand their needs and usage of Workday and Adaptive. Obtain and document all requirements for all setup and business processes, including all self-service aspects.
• Plan, design, configure, test, and deploy functionalities for all new release, enhancements, or break/fix
• Develop reports, calculated fields, validation rules, conditional routing, and business processes that support the requirements outlined. Mitigate any opportunities of inaccurate data, business process routing, or impacts to other business areas.
• Configure financial model, attributes, dimensions, and user level access in Adaptive
• Integration Adaptive with other applications
• Execute the day-to-day activities of Workday and Adaptive advisory engagements for a variety of clients including process design, package implementation lifecycle support, and project reviews
• Conduct testing of configuration and develop functional test plans, coordinate user acceptance testing, and guide the business users through the testing phase.
• Review and map Workday business processes.  Advise the business on system services available within the Workday and Adaptive applications.
• Maintain the integrity of the Workday and Adaptive environment while being flexible and nimble to the business.
• Manage multiple competing priorities simultaneously and result in complete and accurate outcomes within a timely manner.
• Conduct root cause analysis to determine appropriate action plan for break/fix including impacted employees/users/data clean-up.
• Utilizes business knowledge to identify areas of systems improvement opportunity and submits proposals for analysis that lead to recommendations of systems improvements.
• Provides well thought out and actionable recommendations.
• Identify and communicate findings to senior management and businesses
• Work in a team environment that includes client interactions, workstream management, and cross-team collaboration; may have supervisory responsibilities
• Accountable for functional workstream and/or project activities assigned by functional lead or supervisor
• Interaction with all workstreams including technical, reports, conversion, change management and project management
• Adapt existing methods, tools, and procedures to create solutions to deliver on client needs
• Analyze business requirements to determine configuration solutions, documentation of requirements, solutions and impacts, alternatives, and final decisions

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Workday Financials or Adaptive Certified / Pro is highly desired.  CPA is a plus.
• 5+ years of work experience in accounting or related function
• 6+ years of configuring experience in Workday Financials, PeopleSoft, or SAP Financials
• 3+ years of experience in budgeting and forecast processes
• 2+ years of configurating experience in Workday PSA
• Bachelor’s or master’s degree in accounting.

The degree in Computer Science is acceptable provided the candidate has prior work experience in leading & supporting finance/accounting operations and fully conversant with financial processes.

• Strong verbal and written communication, and analytical skills
• Experience with implementation, EIB, and conversion to Workday preferred
• Ability to manage Workday and Adaptive security access, groups, and roles
• Demonstrate experience in building project plans, owning & executing projects.

  Shift timings

  1:30 PM to 10:30 PM

  We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:

• Enable cost-effective transformation and operational efficiency
• Accelerate adoption of AI, data, and digital platforms
• Ensure consistent delivery of value and benefits across all agencies and markets
• Minimise disruption and maximise engagement during large-scale change

Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, stronger governance and future‑ready capabilities, while creating the foundation for scalable change, automation and AI‑enabled decision making across WPP.

Why we're hiring:

We are looking for an experienced and highly skilled Workday Integration Lead to join our team. In this role, you will oversee the technical integration implementation, requiring deep technical expertise in Workday, strong agile management capabilities, and the ability to lead a team of technical specialists within WPP and the system integrator.

The ideal candidate will have a comprehensive understanding of Workday’s architecture, advanced configuration skills, and a passion for leveraging technology to drive business success.

What you'll be doing:

• Provide strategic and technical leadership for the integrations deployed, configuration, and optimization of all Workday outbound, inbound and boomerang (HCM/FINS & PSA) integrations, ensuring alignment with WPP’s business objectives for all Workday releases.
• Lead integration workshops to meet specific business requirements, utilizing advanced tools like Workday Studio, Middleware, and Workday Extend/Prism.
• Coordinate with stakeholders across various departments, ensuring integration solutions are delivered on time, within scope, and budget.
• Provide advanced technical support for Workday-related issues, troubleshooting complex problems, and ensuring timely resolution.
• Manage and mentor a team of Workday technical specialists, fostering a collaborative and high-performing work environment.
• Stay current with Workday updates and new features, driving continuous improvement and innovation within WPP’s Workday environment.
• Provide weekly status updates to leadership and manage the integration development plan as well as the RAID.

What you'll need:

• Deep Technical Expertise: Proficient in Workday integration. Skilled with Workday tools such as Web Service APIs, Studio, EIB, PECI, Report Writer, Cloud Connectors, Business Process Framework, Configurable Security, Calculated Fields, XSLT, and middleware solutions like Informatica. Develop and maintain Workday Extend integrations, reports, and workflows
• Communication Skills: Excellent verbal and written communication abilities, capable of effectively interacting with both technical and non-technical stakeholders at all levels.
• Analytical and Problem-Solving: Exceptional analytical and problem-solving skills, focused on delivering innovative and practical technical solutions.
• Collaboration and Stakeholder Management: Proactive collaboration and stakeholder management skills, with the ability to influence internal departments to obtain cooperation.
• Good to have knowledge on Workday Orchestrate for integration.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:

·       Enable cost-effective transformation and operational efficiency

·       Accelerate adoption of AI, data, and digital platforms

·       Ensure consistent delivery of value and benefits across all agencies and markets

·       Minimise disruption and maximise engagement during large-scale change

Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, stronger governance and future‑ready capabilities, while creating the foundation for scalable change, automation and AI‑enabled decision making across WPP.

Why we're hiring:

We are looking for a Workday Reporting Consultant with strong reporting & analytics experience to join the Workday Services Team providing application support.

Reporting to the Workday Services Reporting Lead, you will be responsible for translating business requirements into actionable Workday reports and providing insights that drive business decisions, and accountable for ensuring that WPP’s Workday reports are stable and supported. Your role will grow as we further deploy and expand our Workday coverage across WPP.

This is an exciting and varied role working with the wider Workday Services team and our Workday partners to provide a world class level of Workday support and development on a day-to-day basis and in support of Workday project deployments.

The Workday Services team provides the post go-live support and enhancement of the Workday solution that replaces some of our core technology and influences our ways of working for many of our colleagues at WPP.

What you'll be doing:

Support and Incident Management:

• Manage and resolve BAU tickets related to Workday reporting, including incidents, service requests, and change requests.
• Ensure timely and accurate resolution of reporting issues to minimize business disruption.
• Ensure the accuracy and integrity of all Workday reports by conducting thorough data analysis and validation.

Report Design and Development:

• Develop and maintain a wide range of Workday reports, including advanced, matrix, and composite reports, to meet business needs.
• Work closely with business stakeholders to gather reporting requirements and translate them into Workday reports that provide actionable insights.
• Customize Workday standard reports as needed to suit specific organizational needs.

Continuous Improvement:

• Stay updated on the latest Workday reporting features and functionality, continuously improving your skills and the quality of reports delivered.
• Proactively suggest enhancements to existing reports and reporting processes to better serve the organization.

What you'll need:

Experience:

• Strong experience in Workday report writing or a similar role.
• Proven experience in creating advanced, matrix, and composite reports in Workday.
• Experience in using ticketing tool like Jira, ServiceNow

Technical Skills:

• Highly proficient in Workday Report Writer and related tools.
• Awareness of Workday Prism and the ability to build and manage Prism pipelines is desirable.
• Solid understanding of data modelling and report optimization techniques.

Soft Skills:

• Excellent analytical and problem-solving skills.
• Strong communication skills, with the ability to explain complex data concepts to non-technical stakeholders.
• Detail-oriented with a focus on delivering high-quality, accurate reports.
• Ability to work independently and as part of a team, managing multiple projects and deadlines.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The  OPPORTUNITY

As the Business Systems Analyst – Workday & HRIS, you’ll collaborate with HR and cross-functional partners to enhance and streamline Workday and related HR systems. You’ll manage configurations, lead enhancements, and identify process improvements that strengthen efficiency and the overall employee experience. Working closely with other BSAs and technical teams, you’ll help prioritize initiatives, refine requirements, and ensure successful delivery of enhancements through agile development and testing cycles.

Key responsibilities include:

• Serve as a Workday system expert, supporting configuration, testing, reporting, and troubleshooting across multiple modules (Core HCM, Absence, Advanced Compensation etc.).
• Lead or contribute to enhancement projects and support larger cross-functional initiatives related to HR technology.
• Manage day-to-day Workday operations including data audits, security administration, and HRIS support tickets management.
• Partner with technical resources to support integrations and inbound data loads with other enterprise systems (e.g., Finance, IT, Recruiting, Learning).
• Create, update, and maintain Workday documentation with process guides and end-user training materials.
• Collaborate with HR, IT, and other business stakeholders to identify improvement opportunities and define scalable solutions.
• Address incoming questions, requests, and issues while maintaining strong communication.
• Support system testing and deployment cycles, ensuring accuracy, data integrity, and smooth rollouts.

OUR TECH STACK: Workday HCM (Core, Absence, Security), Custom Reports, HRIS Integrations (SFTP, APIs), and other connected platforms

About you

• Bachelor’s degree in Information Systems, HR, or a related field (or equivalent experience).
• 5+ years of hands-on Workday administration experience including configuration, reporting, calculated fields, and business processes.
• Experience with Workday Absence Management and Security configuration preferred.
• Strong knowledge of HR processes such as employee lifecycle, time off, and organization management.
• Advanced proficiency with Excel/Google Sheets for analysis, data validation, and reconciliation.
• Experience supporting or integrating other HRIS or People Systems (e.g., Greenhouse, Okta, others) is a plus.
• Detail-oriented with excellent problem-solving and analytical skills.
• Strong communication and collaboration skills with a proactive, customer-focused mindset.
• Ability to manage multiple priorities, deliver quality outcomes, and maintain high accuracy under pressure.

THE TEAM 

Zuora’s Corporate Operations organization serves as the backbone of our internal technology ecosystem, building digital experiences that connect teams, align business priorities, and strengthen collaboration company-wide. Taking a cloud-first, AI-enabled approach, we empower our global ZEOs with modern tools and self-service solutions that drive productivity, scalability, and agility - all while upholding the highest standards of security and compliance.

Within Corporate Operations, the Business Applications team designs, implements, and optimizes the systems that power Zuora’s Finance, Accounting, Procurement, Legal, and Human Resources functions. Reporting to the Senior Business Systems Manager of Digital Workplace Experience, this team partners closely with HR, IT, and cross-functional system owners to deliver reliable, scalable, and user-friendly solutions across the employee lifecycle.

You’ll join a collaborative, high-performing team that values innovation, continuous improvement, and professional growth. Your work will directly impact the efficiency, quality, and scalability of Zuora’s enterprise systems and digital transformation initiatives.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:

·       Enable cost-effective transformation and operational efficiency

·       Accelerate adoption of AI, data, and digital platforms

·       Ensure consistent delivery of value and benefits across all agencies and markets

·       Minimise disruption and maximise engagement during large-scale change

Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, stronger governance and future‑ready capabilities, while creating the foundation for scalable change, automation and AI‑enabled decision making across WPP.

Why we're hiring:

In this role you will be a member of the Workday Services team supporting and enhancing our existing Workday deployment, this role will grow as we further deploy and expand our Workday PSA and integrated applications for both coverage geographically and capability.

Reporting to the Workday PSA Product Manager this role is responsible for providing a world class level of technical and process knowledge to support issues as they arise and lead the solution development and deployment of enhancements enabling our users to drive more value from our Workday solution.

Working hand in hand with the wider Workday Services team and our AMS partner you will build relationships with our process owners, SSC and stakeholders as a source of expertise and support in Workday PSA and integrated applications (Zimit, Dayshape, Monday.com).

The Workday Services team provides the post go-live support and enhancement of the Workday solution that replaces some of our core technology and influences our ways of working for many of our colleagues at WPP.

What you'll be doing:

• Lead PSA workstreams, owning solution design, configuration quality, and delivery against business requirements within Workday
• Review configuration and deliverables to ensure alignment with global design standards and architectural principles
• Drive end-to-end delivery of enhancements, from concept through deployment, resolving complex functional and design challenges
• Collaborate with cross-functional teams (Finance, HCM, integrations, reporting) to ensure cohesive, end-to-end solutions
• Maintain expertise on new functionality/features/capabilities in Workday and wider industry/PSA/technology trends
• Expert in the art of the possible with Workday and providing creative solutions, challenge assumptions and guide users toward best practices
• Safeguard global design standards and principles against competing requests for change
• Make recommendations for continuous improvement including using technologies such as AI and RPA

What you'll need:

• Global ERP support experience in a complex organization and ability to manage workload and prioritize effectively to meet customer expectations
• Outstanding understanding of professional services processes (Project Accounting, CPQ, P2P, O2C, Billing Schedule, Revenue Schedule, Resource Management) and systems in a global organisation, Workday PSA experience a bonus
• Strong ability to inspire, engage, and coach a diverse team and create an inclusive culture across geographical boundaries
• Develop trusted relationships with key stakeholders in ET and cross the wider WPP business, investing time to understand their needs, and helping to breakdown any siloes or resistance to deliver desired business outcomes
• Strong technical knowledge of integrations with Workday
• Creative solutioning and strong problem-solving skills
• Excellent interpersonal and communication skills both with technical and non-technical audiences

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:

• Enable cost-effective transformation and operational efficiency
• Accelerate adoption of AI, data, and digital platforms
• Ensure consistent delivery of value and benefits across all agencies and markets
• Minimise disruption and maximise engagement during large-scale change

Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, stronger governance and future‑ready capabilities, while creating the foundation for scalable change, automation and AI‑enabled decision making across WPP.

Why we're hiring:

We are looking for a Workday HCM Consultant with core HCM and absence/time tracking experience to join the Workday Services Team providing post go-live support.

Reporting to the Workday Services HCM Product Manager, the purpose of the role is to deliver high-quality advice and support across Workday HCM. This will include diagnosis and resolution of issues raised by colleagues, create and maintain organizations & structures, configuration across core HCM, absence, compensation and organizations.

This is an exciting and varied role in a dynamic team where you will work with the wider Workday Services Team to provide a world class level of Workday support and development on a day-to-day basis. You will also work with the WPP Workday implementation team and People teams to understand, improve and deliver an efficient and effective solution.

What you'll be doing:

• Manage complex change requests, establish the underlying problem, propose options and fully document the solution
• Diagnose and resolve core HCM, absence, compensation and Time Tracking issues raised by the business
• Support global merger activities and deployments
• Manage tickets from assignment, including P1 or P2 incidents, taking to production, keeping the requestor informed at all times
• Provide guidance to our team of analysts when troubleshooting complex issues
• Professionally manage escalations should they occur and communicating with senior stakeholders
• Provide functional expertise and guidance to our People Teams
• Accountable for maintaining up-to-date process documentation
• Safeguard global standards and principles against competing requests and priorities
• Participate in testing activities as required
• Proactively identify opportunities to extend and improve our Workday usage
• Maintain expertise on data standards/functionality/features/capabilities in Workday and technology trends

What you'll need:

• Five years’ Workday experience across Workday HCM including absence, time tracking, recruitment and talent, preferably in a global organisation
• Ability to identify opportunities to extend Workday usage to meet business requirements
• able to challenge stakeholders to fully understand a requirement
• Take ownership of queries and successfully resolve
• Experience of using ServiceNow or similar service management software
• Effective team player and experience of working with others to achieve a common goal
• Excellent organisational skills, attention to detail and confident communicator across all mediums
• Ability to deliver to deadlines and prioritise effectively
• Experience of improving ways of working and processes
• Knowledge and experience of cross functional working on both HR and finance processes an advantage

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Job Summary:

 Selects, develops and evaluates staff to ensure efficient operation of the function. Responsible for directing and executing day-to-day operations. Oversees delivery of services or functions of the group in accordance with organizational objectives. Recommend and implement operational improvements. Participates in annual budget process, periodic forecasting, and periodic analysis of operations performance.

Job Responsibilities:

• Leadership & Strategy:
• Lead the IT team responsible for the Workday application, providing direction, mentorship, and support.
• Develop and implement strategic plans for the Workday platform to align with business objectives.
• Collaborate with senior leadership to identify opportunities for leveraging Workday to improve business processes.
• Project Management:
• Oversee the planning, execution, and delivery of Workday-related projects.
• Ensure projects are completed on time, within scope, and within budget.
• Manage stakeholder expectations and communicate project status effectively.
• Technical Expertise:
• Provide technical guidance and support for the Workday application, including configuration, integration, and troubleshooting.
• Stay updated on the latest Workday features and best practices to ensure the platform is utilized to its full potential.
• Coordinate with vendors and external partners to resolve issues and implement enhancements.
• Operational Excellence:
• Ensure the stability, security, and performance of the Workday application.
• Develop and enforce policies and procedures for system use and data management.
• Monitor system performance and implement improvements as needed.
• Team Development:
• Foster a collaborative and innovative team environment.
• Identify training and development opportunities for team members.
• Conduct performance reviews and provide constructive feedback.

Mandatory Skills

• Be able to work with the business team to document business requirements.

• Can analyze requirements to come up with design options by assessing impact on associated up-stream and down-stream systems, tools and processes.
• Work with the business and internal WD team to help decide on the optimal design.
• Be able to independently work on configuring/building the design in the system.
• Document design and build specifications.
• Can come up with the testing scenarios and requirements for testing.
• Have about 8-10+ years of hands-on experience in implementing Workday as a core WD expert in a global setup.
• Can work as a ‘go to’ in-house expert for providing technical solution to the HR team globally.  
• A strategic thinker to:
• Collaborate with senior leadership to identify opportunities for leveraging Workday to improve business processes
• Be an innovator to promote process automation using WD and non-WD tools.
• Drive AI solution by working with WD vendor or internal AI team.
• Some experience on managing the delivery would be a plus
• Be a mentor to help team advance their technical skills.
• Strong communication and inter-personal skills.
• Have contributed on WD community is desirable skill. 

Preferred Skills:

• Workday certification(s).
• Experience with Workday integrations and reporting.
• Knowledge of HR processes and systems.

Shift Timing: 1:30 PM IST to 10:30 PM IST

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Ensono’s Cloud Consultancy team is expanding to meet increasing client demand for complex, high-value cloud transformation projects, ranging from traditional lift-and-shift migrations to advanced platform modernization (VM to PaaS or serverless). We are seeking Consultants to join our AWS team, delivering thought leadership and high-quality migration solutions for enterprise clients leveraging AWS public cloud.

We are looking for an AWS Migration Engineer / Consultant to support the migration of workloads to AWS cloud environments. You will work closely with senior architects, clients, and delivery teams to execute migration projects, deploy AWS services, implement automation, and ensure smooth transitions from on‑premises to cloud.

This role is suitable for someone with extensive hands-on AWS migration experience.

Key Responsibilities

Migration & Deployment

• Support migration projects involving servers, applications, and databases from on‑premises or private cloud to AWS.
• Participate in assessment, discovery, planning, cutover, and post‑migration optimization.
• Execute re-hosting and re-platforming activities using AWS migration tools (Application Migration Service, DMS, Migration Hub, App2Container).
• Deploy, configure, and validate AWS services and infrastructure components.

Cloud Engineering & Automation

• Implement Infrastructure as Code (IaC) using Terraform or AWS CloudFormation.
• Contribute to CI/CD pipelines for IaC and application deployments.
• Support creation and maintenance of reusable Terraform modules and automation scripts.
• Assist in enforcing quality and security checks (tflint, Checkov, tfsec).

Operational Support & Troubleshooting

• Assist in integration, testing, and troubleshooting of AWS workloads.
• Monitor environments using CloudWatch, X-Ray, Config, and related tools.
• Support optimization efforts for cost, performance, and security.

Documentation & Collaboration

• Prepare technical documentation, runbooks, and migration playbooks.
• Participate in client workshops and provide technical inputs when required.
• Collaborate with global delivery teams and follow established cloud best practices.
• Engage in internal learning, certifications, and capability-building initiatives.

Technical Requirements

Cloud & AWS Knowledge

• Working experience with core AWS services (EC2, S3, VPC, IAM, RDS, Lambda, ECS/EKS basics).
• Understanding of AWS multi-account management, Organizations, and Control Tower (preferred).

Migration Tools & Methods

• Familiarity with at least one AWS migration tool:
• Application Migration Service
• Database Migration Service (DMS)
• Migration Hub
• App2Container
• Understanding of migration approaches (re-host, re-platform, refactor basics).

Infrastructure as Code & Automation

• Hands-on experience with Terraform or CloudFormation.
• Basic knowledge of CI/CD concepts and tools (GitHub Actions, CodePipeline, Jenkins).
• Scripting proficiency in Python, Bash, or PowerShell.

Containers & Modernization (Nice to Have)

• Exposure to Docker, Kubernetes (EKS), or AWS serverless services like Lambda.
• Monitoring, Security & Governance
• Understanding of AWS monitoring and security tools (CloudWatch, Config, GuardDuty).
• Awareness of IAM best practices and least privilege principles.

Non-Technical Requirements

• Strong problem-solving and analytical skills.
• Good communication skills with the ability to interact with clients and team members.
• Self-driven, eager to learn, and capable of working collaboratively in global teams.
• Organized and able to handle multiple tasks in fast-paced environments.
• High integrity, professionalism, and attention to detail.

Industry Qualifications:

• 5+ years in technology consulting leadership roles.
• 4+ years in AWS technology planning and implementation, with a track record of leading large-scale AWS projects.
• Bachelor’s Degree (BE) in a related field required; Master’s Degree preferred.

Certifications:

• AWS Solutions Architect –Professional
• AWS DevOps Engineer – Associate / Professional
• HashiCorp Terraform Associate

"We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request."

ABOUT US

Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com.

Job Summary:
Ensono’s Cloud Consultancy team is expanding to meet increasing client demand for complex, high-value cloud transformation projects, ranging from traditional lift-and-shift migrations to advanced platform modernization (VM to PaaS or serverless). We are seeking Consultants to join our AWS team, delivering thought leadership and high-quality migration solutions for enterprise clients leveraging AWS public cloud.

We are looking for an AWS Migration Engineer / Consultant to support the migration of workloads to AWS cloud environments. You will work closely with senior architects, clients, and delivery teams to execute migration projects, deploy AWS services, implement automation, and ensure smooth transitions from on‑premises to cloud.

This role is suitable for someone with extensive hands-on AWS migration experience.

Key Responsibilities

Migration & Deployment

• Support migration projects involving servers, applications, and databases from on‑premises or private cloud to AWS.
• Participate in assessment, discovery, planning, cutover, and post‑migration optimization.
• Execute re-hosting and re-platforming activities using AWS migration tools (Application Migration Service, DMS, Migration Hub, App2Container).
• Deploy, configure, and validate AWS services and infrastructure components.

Cloud Engineering & Automation

• Implement Infrastructure as Code (IaC) using Terraform or AWS CloudFormation.
• Contribute to CI/CD pipelines for IaC and application deployments.
• Support creation and maintenance of reusable Terraform modules and automation scripts.
• Assist in enforcing quality and security checks (tflint, Checkov, tfsec).

Operational Support & Troubleshooting

• Assist in integration, testing, and troubleshooting of AWS workloads.
• Monitor environments using CloudWatch, X-Ray, Config, and related tools.
• Support optimization efforts for cost, performance, and security.

Documentation & Collaboration

• Prepare technical documentation, runbooks, and migration playbooks.
• Participate in client workshops and provide technical inputs when required.
• Collaborate with global delivery teams and follow established cloud best practices.
• Engage in internal learning, certifications, and capability-building initiatives.

Technical Requirements

Cloud & AWS Knowledge

• Working experience with core AWS services (EC2, S3, VPC, IAM, RDS, Lambda, ECS/EKS basics).
• Understanding of AWS multi-account management, Organizations, and Control Tower (preferred).

Migration Tools & Methods

• Familiarity with at least one AWS migration tool:
• Application Migration Service
• Database Migration Service (DMS)
• Migration Hub
• App2Container
• Understanding of migration approaches (re-host, re-platform, refactor basics).

Infrastructure as Code & Automation

• Hands-on experience with Terraform or CloudFormation.
• Basic knowledge of CI/CD concepts and tools (GitHub Actions, CodePipeline, Jenkins).
• Scripting proficiency in Python, Bash, or PowerShell.

Containers & Modernization (Nice to Have)

• Exposure to Docker, Kubernetes (EKS), or AWS serverless services like Lambda.
• Monitoring, Security & Governance
• Understanding of AWS monitoring and security tools (CloudWatch, Config, GuardDuty).
• Awareness of IAM best practices and least privilege principles.

Non-Technical Requirements

• Strong problem-solving and analytical skills.
• Good communication skills with the ability to interact with clients and team members.
• Self-driven, eager to learn, and capable of working collaboratively in global teams.
• Organized and able to handle multiple tasks in fast-paced environments.
• High integrity, professionalism, and attention to detail.

Industry Qualifications:

• 5+ years in technology consulting leadership roles.
• 4+ years in AWS technology planning and implementation, with a track record of leading large-scale AWS projects.
• Bachelor’s Degree (BE) in a related field required; Master’s Degree preferred.

Certifications:

• AWS Solutions Architect –Professional
• AWS DevOps Engineer – Associate / Professional
• HashiCorp Terraform Associate

Shift Timing

1:30 PM to 10:30 PM and 5:30 PM to 2:00 AM(Flexible to work in both the shift)

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request

ABOUT US

Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com.

Job Summary:
Ensono’s Cloud Consultancy team is expanding to meet increasing client demand for complex, high-value cloud transformation projects, ranging from traditional lift-and-shift migrations to advanced platform modernization (VM to PaaS or serverless). We are seeking Consultants to join our AWS team, delivering thought leadership and high-quality migration solutions for enterprise clients leveraging AWS public cloud.

We are looking for an AWS Migration Engineer / Consultant to support the migration of workloads to AWS cloud environments. You will work closely with senior architects, clients, and delivery teams to execute migration projects, deploy AWS services, implement automation, and ensure smooth transitions from on‑premises to cloud.

This role is suitable for someone with extensive hands-on AWS migration experience.

Key Responsibilities

Migration & Deployment

• Support migration projects involving servers, applications, and databases from on‑premises or private cloud to AWS.
• Participate in assessment, discovery, planning, cutover, and post‑migration optimization.
• Execute re-hosting and re-platforming activities using AWS migration tools (Application Migration Service, DMS, Migration Hub, App2Container).
• Deploy, configure, and validate AWS services and infrastructure components.

Cloud Engineering & Automation

• Implement Infrastructure as Code (IaC) using Terraform or AWS CloudFormation.
• Contribute to CI/CD pipelines for IaC and application deployments.
• Support creation and maintenance of reusable Terraform modules and automation scripts.
• Assist in enforcing quality and security checks (tflint, Checkov, tfsec).

Operational Support & Troubleshooting

• Assist in integration, testing, and troubleshooting of AWS workloads.
• Monitor environments using CloudWatch, X-Ray, Config, and related tools.
• Support optimization efforts for cost, performance, and security.

Documentation & Collaboration

• Prepare technical documentation, runbooks, and migration playbooks.
• Participate in client workshops and provide technical inputs when required.
• Collaborate with global delivery teams and follow established cloud best practices.
• Engage in internal learning, certifications, and capability-building initiatives.

Technical Requirements

Cloud & AWS Knowledge

• Working experience with core AWS services (EC2, S3, VPC, IAM, RDS, Lambda, ECS/EKS basics).
• Understanding of AWS multi-account management, Organizations, and Control Tower (preferred).

Migration Tools & Methods

• Familiarity with at least one AWS migration tool:
• Application Migration Service
• Database Migration Service (DMS)
• Migration Hub
• App2Container
• Understanding of migration approaches (re-host, re-platform, refactor basics).

Infrastructure as Code & Automation

• Hands-on experience with Terraform or CloudFormation.
• Basic knowledge of CI/CD concepts and tools (GitHub Actions, CodePipeline, Jenkins).
• Scripting proficiency in Python, Bash, or PowerShell.

Containers & Modernization (Nice to Have)

• Exposure to Docker, Kubernetes (EKS), or AWS serverless services like Lambda.
• Monitoring, Security & Governance
• Understanding of AWS monitoring and security tools (CloudWatch, Config, GuardDuty).
• Awareness of IAM best practices and least privilege principles.

Non-Technical Requirements

• Strong problem-solving and analytical skills.
• Good communication skills with the ability to interact with clients and team members.
• Self-driven, eager to learn, and capable of working collaboratively in global teams.
• Organized and able to handle multiple tasks in fast-paced environments.
• High integrity, professionalism, and attention to detail.

Industry Qualifications:

• 5+ years in technology consulting leadership roles.
• 4+ years in AWS technology planning and implementation, with a track record of leading large-scale AWS projects.
• Bachelor’s Degree (BE) in a related field required; Master’s Degree preferred.

Certifications:

• AWS Solutions Architect –Professional
• AWS DevOps Engineer – Associate / Professional
• HashiCorp Terraform Associate

Shift Timing

1:30 PM to 10:30 PM and 5:30 PM to 2:00 AM(Flexible to work in both the shift)

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request

Senior Certinia Professional Services (PSA) Cloud Administrator – India

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud customer experience software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our people- and team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

To support our continued growth, we are seeking a Senior Certinia PSA Cloud Administrator to join our Business Technology Applications Delivery team. This senior role will be the technical owner and primary hands‑on admin for our mission‑critical Professional Services Automation (PSA) and Customer Success solutions built on Salesforce and Certinia (FinancialForce).

The ideal candidate combines deep solution mindset with advanced PSA Administration skills and Salesforce Admin skills and has a strong track record building scalable solutions for high‑growth SaaS organizations.

 Key Responsibilities

• Serve as the lead developer for PS Cloud initiatives, guiding solution design, defining technical standards, and partnering with business stakeholders to translate requirements into scalable solutions.
• Hands-on experience in Certinia PSA configuration in configuring project, milestones, resource scheduling, time/expense, billing, and revenue forecasting.
• Experience with Salesforce Flows, user role, field level security, automation rules, and reporting dashboards.
• Maintain and govern PSA system data, ensuring accuracy in project records, resource allocations, and time tracking.
• Possesses deep, hands-on implementation and configuration of core Certinia PSA modules, including projects, milestones, resource requests, assignments, and timecards. Drive continuous improvement of our PSA solution.
• Leverage deep knowledge of the PSA data model, object relationships, and end-to-end services processes to architect and implement effective solutions.
• Stay current with Certinia platform releases and proactively recommend the adoption of new features (e.g., Workspaces, Work Planner, Intelligent Staffing, Forecasting).
• Utilize strong debugging, problem-solving, and analytical skills to resolve technical issues and maintain platform health.
• Act as the primary point of contact for PSA-related questions, escalations, enhancements, and training.

• Partner closely with Professional Services, Customer Success, and RevOps leaders to translate strategic business goals into scalable technical solutions.
• Support UAT and change management activities for features and processes implemented.

Key Requirements:

• Bachelor’s/master’s degree in computer science, Information Science, or related technical field (or equivalent experience).
• 5+ years of progressive experience on the Salesforce platform as Senior Consultant, or Senior Admin roles.
• 3+ years of hands‑on Certinia (FinancialForce) experience, focused on PS Cloud (PSA); Customer Success experience strongly preferred.
• PSA System Administration certification is required.
• Salesforce Advanced Admin certification required.
• Lead solution design and development across Salesforce and Certinia PS Cloud
• Deep familiarity with PSA concepts (project financials, utilization, revenue, time & expense) in a SaaS or services context.
• Strong analytical, problem‑solving, and troubleshooting skills with a focus on performance, scalability, and maintainability.
• Excellent communication skills; able to explain technical designs and trade‑offs to both technical and business stakeholders.
• Experience working in Agile or iterative delivery environments is preferred.
• PSA implementation experience is preferred.

Why You’ll Love This Role:

• You’ll be the senior authority for our Certinia PSA and Customer Success stack, directly shaping how we operate and scale our global services business.
• You’ll own both solution and hands‑on delivery, leading key design decisions while still writing the critical pieces of code and integration logic.
• You’ll collaborate with senior leaders across Professional Services, Success, and RevOps, with clear visibility into how your work impacts margins, utilization, and customer outcomes.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

We are seeking a Technical Consultant to join our Customer Success team. In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to work throughout the entire project life-cycle  to define, design, develop and implement custom software solutions using Appian’s platform for our commercial clients. This includes working within an agile environment to understand our client’s business processes and technical needs, launch new relational data models in production, and developing APIs to integrate with multiple systems. You will also collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own.

To be successful in this role, you need:

• The ability to work with clients to define business processes and gather functional and technical system requirements
• Excellent communication skills, passion for technology and continuous learning, and an affinity for asking “why” and solving the right problems
• History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
• Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers (preferred)

Basic qualifications:

• 1+ years of hands-on Appian technical experience.
• Experience with object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 20% to support customer engagement

Principal Technical Consultant - Chennai

Description

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for working with our partners and customers to bring their best ideas to life. Joining the Customer Success team at Appian will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

We are seeking a Principal Technical Consultant to join our Customer Success team. In this role, you will be engaging with our partners and customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to lead projects and work throughout the entire project life-cycle to define, design, develop and implement custom software solutions using Appian’s platform for our commercial clients. This includes working within an agile environment to understand our client’s business processes and technical needs, launch new relational data models in production, developing APIs to integrate with multiple systems, partnering with Appian Architects and Technical Delivery Managers, and leading/mentoring consultants through fast-paced software implementations. You will also collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own. 

Basic qualifications:

• You have 10+ years of overall IT experience with 8+ years of hands-on Appian technical experience.

• B.Tech./B.E. in Computer Science, Information Technology or related field/degree.

• Appian Lead Developer certified.

• Willingness to travel up to 20% to support customer engagements.

#LI-EC1

To be successful in this role, you need:

• Passion for mentoring/developing others and experience leading teams through post-sale software implementation

• Ability to work with clients to define business processes and gather functional and technical system requirements

• Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems

• History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)

• Basic understanding of object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)

• Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services 

• Familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers is preferred. 

Some of the tools and resources we will equip you with include: 

• Training: During your first few weeks of joining Appian, not only will you go through comprehensive onboarding and training, but you will also complete a Customer Success specific bootcamp to prepare you for your role of CS Principal Technical Consultant.

• Growth: Continuous learning opportunities are a key focus for our department. Whether it is companywide weekly knowledge shares, biweekly continuing education sessions led by fellow Customer Success members, guild participation, or free online trainings, there is always somewhere to turn for technical and professional growth.

• Career: Customer Success career planning concentrates on three main tracks - technical, focus, and business and it’s up to you to decide where your passions lie. Each employee will be matched with an advisor who will be your go to resource for all career questions and guidance. They can help with anything from questions about promotions to which track is right for you.  

• Culture:  Appian’s Customer Success group is quickly expanding but the culture continues to make the department feel like a small community. Many social events are planned in the India office and virtually while our First Year Experience (FYE) group concentrates on creating a smooth transition for all new employees entering the working force for the first time.

About Mitsogo & Hexnode

Mitsogo is a global organization committed to attracting top talent and fostering a sense of belonging. We recognize the rapid evolution of technology and society and prioritize equipping our employees with diverse opportunities and skills.

Hexnode, the Enterprise software division of Mitsogo Inc., simplifies the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations across diverse sectors, revolutionizing the enterprise software and cybersecurity landscape.

Role Overview

We are seeking a seasoned and strategic Salesforce Lead/Architect to spearhead the design, development, and governance of our internal Salesforce Sales Cloud platform. As a product-based company, your primary focus will be on leveraging the Salesforce platform to optimize internal sales processes, drive efficiency, and scale our Go-to-Market (GTM) capabilities. This role requires a blend of deep technical architecture expertise, hands-on leadership, and strong business acumen.

Key Responsibilities

Architecture & Design Leadership

• Lead the end-to-end technical and solution architecture for our internal Salesforce platform, with a strong emphasis on Sales Cloud.

• Define and align the Salesforce roadmap with the product company's strategic goals and growth plans.

• Design scalable, high-performance, and secure solutions utilizing standard features, custom development, and external integrations.

• Oversee data modeling, data migration, and data governance strategies to ensure internal data integrity and quality.

Technical Execution & Governance

• Establish and enforce Salesforce best practices, coding standards, governance models, and release management/DevOps processes (e.g., CI/CD, Copado/Gearset).

• Act as the technical escalation point for complex design and development challenges.

• Manage and architect integrations between Salesforce Sales Cloud and other critical enterprise systems (ERP, Marketing Automation, proprietary systems).

• Conduct design and code reviews to ensure solutions are maintainable and performant.

Team & Stakeholder Management

• Collaborate closely with internal stakeholders (Sales leadership, Operations, IT) to gather requirements, prioritize initiatives, and manage expectations.

• Serve as a trusted technical advisor to business leaders.

• Mentor and provide technical guidance to a team of Salesforce developers, administrators, and business analysts.

Required Skills and Experience

• 8+ years of progressive experience in the Salesforce ecosystem, with at least 3+ years in an Architect or Lead capacity.

• Deep, proven expertise in Salesforce Sales Cloud functionality, configuration, and custom development.

• Strong hands-on experience with Apex, Lightning Web Components (LWC), Visualforce, and Flows/Process Automation.

• Expertise in Salesforce integration patterns (REST/SOAP APIs, Platform Events).

• Thorough understanding of the Salesforce security model, sharing, and visibility mechanisms.

• Experience with Agile methodologies and managing the full Salesforce development lifecycle.

• Excellent communication, presentation, and leadership skills.

Preferred Qualifications/Certifications

• Salesforce Certified Application Architect and/or Salesforce Certified System Architect (or demonstrable progress toward the Technical Architect certification).

• Salesforce Certified Sales Cloud Consultant.

• Experience working for a Product-Based Company and managing an internal Salesforce instance.

• Familiarity with other Salesforce Clouds (Service, CPQ, Experience Cloud) is a plus.