What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• The IT Operations Manager is responsible for the day-to-day stability, performance, and supportability of enterprise IT services across corporate and digital environments. This includes ensuring high availability and reliability of infrastructure, cloud platforms, enterprise applications, end-user technology, and IT service operations that support a rapidly growing, direct-to-consumer automotive organization.
• This leader will build, mature, and operationalize ITIL-aligned operational practices—not as a strategy-only function, but through hands-on design of operating models, establishing processes, implementing tooling, and driving measurable adoption. A key part of the role includes managing third-party Application Management Support (AMS) and operational vendor partners, ensuring consistent, secure, and outcome-driven service delivery.
• The role reports to the Chief Information Officer, works closely with Cross functional IT Teams, Enterprise Platform, Data & AI, Information Security teams, and serves as the primary owner of IT operational execution, service reliability, and partner-delivered support.

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

IT Service Delivery & Operations

• Manage daily IT operations supporting ~6,000 employees across corporate, hybrid, and remote environments.
• Ensure high availability, performance, and reliability across infrastructure, cloud platforms, enterprise applications, networks, identity, and end-user systems.
• Lead Incident & Major Incident Management (Sev1/Sev2), including command, communications, restoration, post-incident reviews, and improvement in MTTD/MTTR.
• Own Problem Management, including RCA quality, corrective actions, trend reduction, and elimination of recurring issues.
• Own Change Enablement & Release Governance (CAB/ECAB, release calendar) to protect production stability while supporting delivery speed.
• Own Service Transition / Operational Readiness, including go-live gates, runbooks, monitoring readiness, ownership models, and escalation paths.
• Infrastructure, Cloud & Network Operations Knowledge 

Application Operations & AMS/Vendor Management

• Oversee enterprise application operations across ERP, HR, Finance, collaboration, and customer-facing systems.
• Manage third-party AMS partners responsible for monitoring, incident resolution, enhancements, and minor releases.
• Own operational vendor performance including SLAs, KPIs, service reviews, accountability, and continuous improvement.
• Ensure application support aligns with ITSM processes, security and compliance requirements, and architectural standards.

IT Operations Excellence

• Build and mature ITIL-aligned programs across all ITSM disciplines.
• Drive operational automation, noise reduction, proactive monitoring, and reduction of systemic issues.
• Identify operational risks, reduce technical debt, and strengthen operating rhythms and governance.
• Own outcomes for monitoring, event management, dashboards, alert quality, and on-call effectiveness.
• Own asset and configuration management (CMDB health, software objects) ensuring data quality for impact analysis, incident response, and audit readiness.

Security, Resilience & Compliance

• Partner with Information Security to ensure consistent execution of operational security controls.
• Support cybersecurity incident response, disaster recovery, business continuity planning, and testing.
• Ensure compliance with access controls, patching standards, data protection requirements, and audit evidence readiness.

Team & Leadership

• Lead, hire, develop, and coach a high-performing operations team, establishing clear accountability and a sustainable on-call model.
• Build a culture of service excellence, reliability, and continuous improvement within internal teams and across vendor partners.

What You’ll Bring (Qualifications)

Experience & Leadership

• 10+ years of progressive IT leadership experience across enterprise operations, service delivery, and ITSM governance.
• Demonstrated success building and scaling ITIL-aligned practices across Incident, Problem, Change, Release, and Service Transition.
• Executive presence with strong communication skills and comfort leading in high-growth, fast-paced, and ambiguous environments.

Technical & Operational Depth

• Fluency in cloud and infrastructure operations (Azure/AWS), identity, networking, endpoints, monitoring/observability, and automation.
• Experience owning SLAs/OLAs/XLAs, customer experience metrics, and service-level governance.
• Demonstrated ability to run audit-ready operations (e.g., ISO 27001, internal controls).

Governance & Delivery

• Experience managing CMDB/asset programs with measurable improvements in data accuracy and adoption.
• Strong program leadership—roadmaps, KPIs, executive reporting, and cross-functional delivery.
• Vendor management expertise including performance governance, SLAs/KPIs, and commercial accountability.

Education

• Bachelor’s Degree strongly preferred.
• Minimum High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $160,000.00 - $192,500.00

Internal Leveling Code: M7

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Functional Safety Strategy and Governance: Lead team and enforce process and key performance indicators for FuSa delivery across the vehicle
• Feature/Function Requirements Custodian: Act as the primary lead/coach for requirement quality, failure analysis, and process discipline including repository best practices
• Serve as System Authority: Govern execution of interfaces architecture, integration readiness across hardware, software, controls and connectivity domains
• Constraint Custodian: Recognize system-level constraints (compute, timing, power, performance, reliability) as feature/function requirements develop from customer use cases through decomposition to electronic modules
• Mentor: Build, mentor and scale multi-disciplinary system/feature team
• Governance Master: Establish engineering governance, design reviews and technical decision-making frameworks to support timely vehicle system execution
• Quality Orchestration Shifted Left: Use system experience to drive architectural enhancements to improve quality through diagnostics and preventative maintenance
• Cross-Functional Leadership: Act as the primary liaison between Architecture and cross-domain Systems Engineering teams to resolve "blockers"
• Precision Communication: Translating complex technical risks into clear "Go/No-Go" decisions for executive stakeholders.
• Process Architect: Expert in AI development and execution with a passion for automating manual workflows to reduce human error in the release chain.
• Technical Interface: Interface with electrical design teams, software developers, calibration engineers, and supplier integration teams to align dependencies.

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Charlotte, NC.
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Master’s degree in Electrical Engineering, Mechatronics, Computer Engineering, Computer Science, or a related field with 10+ yrs. of experience
• Expert at automotive system/platform development and modeling particularly in the early part of the “System V”
• In-depth execution experience in a variety of AI applications and using Cameo / Magic Draw system modeling
• Experience delivering platforms reused across multiple Vehicle programs
• Background in autonomous vehicles, robotics, or advanced mobility systems
• Background with cloud-connected embedded systems and modern DevOps pipelines
• Expert in vehicle electrical architecture/topology and ECU-level software stacks, automotive communication protocols (CAN, LIN, FlexRay, Ethernet), UDS diagnostics (ISO 14229) and diagnostic communication tools
• Strong knowledge of Jira, GitHub/GitLab, Jenkins, and Artifactory. ALM/PLM Proficiency in Siemens Polarion, IBM DOORS Next Gen, or PTC Windchill.
• Strong understanding, development and verification of plant and control models in MATLAB/Simulink for execution in hardware in the loop test environment, dSpace control desk and automation desk
• Strong understanding of 1st principles in Engineering, result/solution oriented.
• Familiarity with SW for embedded systems, EE systems and architecture
• Familiarity with A2B, CAN, Automotive Ethernet, LIN, LVDS communication protocols and Vehicle Network tools, such as CANalyzer, CANoe, etc.‚
• Expertise with complex problem solving, data analysis, access/interpret/drive results with extended teams.
• Knowledge of Automotive design and development process, system requirements, and general engineering best practices
• Recognized system/controls industry thought leader (awards, keynote speaking, standards participation

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $160,000.00 - $210,000.00

Internal Leveling Code: M7

Overview

As our Learning Technology Sr. Specialist, you are the strategic and operational owner of the learning technology ecosystem supporting the Commercial Organization. You’ll administer the Business Unit’s LMS end‑to‑end, and you’ll also own adjacent platforms that plug into or stand alongside the LMS—specifically our AI Role‑Playing/Simulation tool, Sales Enablement Platform (e.g., Cornerstone, Mindtickle, or a bespoke solution), our Knowledge Base, and Content Management System.

You will partner across Sales, Service, Field Ops, Marketing, HR/People, IT/SecOps, and Compliance to deliver mobile‑first, retail-ready learning that is reliable, measurable, and tied to business outcomes like time‑to-ramp, conversion rates, first-time-fix, shrink reduction, and CSAT/NPS. Your superpower is translating operational needs into scalable system configurations, clean data flows, and insightful dashboards the business actually uses.

In a modern commercial organization, LMS administration is necessary but not sufficient. Success comes from an integrated learning stack - practice with feedback (AI role‑play), performance support (KB), in‑the‑flow guidance (DAP), targeted enablement (SEP), and analytics that tie learning to results. This role is the connective tissue.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Top 6 Outcomes You’ll Drive (First 12 Months)

• Platform Reliability & Scale: ≥99.9% LMS uptime; SSO success ≥99%; Tier‑1 ticket deflection ≥30% via self-service.
• Content Lifecycle Discipline: 100% adherence to content audit plan; publish/retire SLAs met; metadata/taxonomy standards implemented.
• Sales Readiness Acceleration: AI role‑play adoption ≥80% of sellers; measurable lift in certification time‑to‑ramp (target set with Sales Ops).
• Enablement Platform Utilization: Monthly Active Users (MAU) and content engagement benchmarks met for Sales Enablement Platform (SEP).
• Analytics to Action: Quarterly learner impact reports linking training to performance; ≥90% reporting accuracy & timeliness.
• Compliance Confidence: On‑time completion ≥95%; zero critical audit findings; recertification lapse rate ≤2%.

LMS Ownership (Business Unit) – SAP Successfactors

• Configure and maintain LMS global and BU settings, SSO, user roles, permissions, and integrations (HRIS, SEP, content vendors).
• Upload, test, and manage SCORM/xAPI, video, microlearning, blended programs; ensure cross‑device/browser compatibility.
• Build assignments, learning paths, certifications, recert windows; automate notifications and reminders.
• Generate dashboards and enterprise‑grade reports (compliance, completions, time‑to‑cert, adoption); ensure accuracy and on‑time delivery.
• Provide Tier‑1/2 support; monitor uptime and performance; manage incidents with clear SLAs and post‑mortems.

Ecosystem Platforms (Beyond LMS)

• AI Role‑Playing/Simulation Tool: Administer scenarios, scoring rubrics, feedback loops; integrate results to LMS/LRS; partner with Sales Leaders to align on competency models and “certify to sell” standards.
• Sales Enablement Platform (SEP): Configure taxonomy, segments, and content governance; ensure CRM and LMS alignment; manage readiness, pitches, battlecards, and field analytics.
• Knowledge Base (KB): Govern structure, findability (search/tags), versioning, and feedback loops; integrate KB snippets into learning for in‑the‑flow support.
• Content Management System (CMS): Manage content lifecycle, localization workflows, and publishing governance; ensure web accessibility and brand compliance.

Integrations, Data, and Architecture

• Partner with IT to maintain LMS‑HRIS sync, SSO/IDP (Okta/Azure AD), and secure data flows; steward PII and role‑based access.
• Implement and maintain xAPI pipelines and an LRS (e.g., Watershed, Learning Locker) to capture practice data (AI role‑plays), KB searches, and SEP engagement.
• Define and enforce taxonomy, metadata, and naming standards across systems to improve search, recommendations, and analytics.

Content Operations & Governance

• Own the content audit plan (cadence, owners, criteria, retire/refresh); maintain a single source of truth across LMS/KB/CMS.
• Establish decentralized admin governance: admin certification, approval workflows, QA checklists, and audit trails.
• Develop and maintain job aids, FAQs, and in‑app guidance to drive self‑service and reduce support tickets.

Analytics & Business Impact

• Build learner impact reports integrating course data, AI practice scores, SEP usage, and field KPIs (with Sales/Service Ops).
• Publish executive and manager‑level dashboards (Power BI/Tableau/Excel) focused on time‑to-ramp, activity-to-outcome, and skill gap closure.
• A/B test delivery formats; run cohort analyses; recommend content and channel optimizations.

Compliance, Security & Accessibility

• Ensure training records meet regulatory and organizational standards; conduct regular audits and partner with Compliance.
• Manage content and platform accessibility (e.g., WCAG 2.1 AA).
• Coordinate vendor risk and platform updates with IT/SecOps; maintain documentation and runbooks.

Projects, Vendors & Roadmap

• Lead platform upgrades, migrations, and feature rollouts; maintain a rolling roadmap that balances stability with innovation.
• Manage vendor relationships and renewals; define business cases and pilots (e.g., AI features, mobile offline).
• Build communities of practice with field leaders; host office hours and release briefings.

Location & Travel Expectations: 

• This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Travel: Ability and willingness to travel to field locations, ride‑alongs, store visits, national meetings 5% of the time. Valid driver's license required.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

Required Qualifications

• 8+ years currently administering enterprise LMS platforms in a corporate environment (SuccessFactors, Cornerstone, Docebo, Absorb, Mindtickle, etc.).
• Hands‑on experience with mobile‑first learning and field adoption in retail/sales environments.
• Proficient with SCORM/xAPI, content testing, and compatibility troubleshooting.
• Experience with LMS‑HRIS integrations and multi‑language content delivery.
• Strong technical troubleshooting; data accuracy discipline; able to coordinate with IT and vendors for enhancements.
• Proficiency with Microsoft Office; familiarity with Articulate 360 (Storyline/Rise); HTML/CSS basics a plus.
• Strong communication, stakeholder management, and project coordination skills.

Preferred Experience (Ecosystem & Tools)

• AI Role‑Playing/Simulation: Administering scenario libraries, analytics, and feedback (e.g., Mindtickle/AI Coach, Second Nature, Rehearsal, or similar).
• Sales Enablement Platform (SEP): Cornerstone, Docebo, Mindtickle, or a custom/bespoke enablement system.
• Knowledge Base & CMS: SharePoint/Confluence/ServiceNow KB; headless CMS (e.g., Contentful) or enterprise CMS (e.g., Adobe, Sitecore).
• Learning Record Store & xAPI: Watershed, Learning Locker; experience designing xAPI statements and dashboards.
• Video & Microlearning: Kaltura, Vimeo Enterprise, Microsoft Stream; Vyond/Synthesia for rapid media.
• In‑App Guidance / DAP: WalkMe, Whatfix, Pendo for workflow‑embedded guidance.
• Microlearning & Retail Readiness: Axonify, EduMe, EdApp, Whatfix mobile pulses.
• Badging & Credentials: Credly, Accredible (issuing/verifying micro‑credentials).
• Assessment & Proctoring: Questionmark, Talview/Proctorio (as applicable).
• Translation/Localization: Smartling, Lokalise, Phrase, or enterprise workflows for multi‑market content.
• Analytics: Advanced Excel plus Power BI/Tableau for executive dashboards and cohort analyses.
• Search & Recommendations: Elastic/Coveo search tuning; metadata and synonyms for KB/LMS findability.
• AR/VR / Simulations (Nice to have): STRIVR, PICO/Oculus; POS or device simulations for hands‑on practice.

Competencies

• Ecosystem Thinking: Designs systems to work together—consistent taxonomy, data contracts, and user journeys.
• Operational Excellence: Clear SLAs, runbooks, and release checklists; bias for reliability and scalability.
• Insight to Action: Turns data into decisions; partners with Ops leaders to impact time‑to‑ramp and field performance.
• Change Enablement: Trains decentralized admins and drives adoption through self‑service and field‑friendly design.
• Security & Compliance Mindset: Protects data, meets audit standards, and designs with accessibility in mind.

Impact Metrics (What Great Looks Like)

• Platform Health: Uptime %, page load, SSO success %, MTTR, ticket deflection %.
• Operational Rigor: Content audit adherence %, release cadence reliability, admin SLA compliance.
• Learning Outcomes: Time‑to‑certification/ramp, assignment on‑time completion %, recert lapse rate.
• Adoption & UX: MAU, session depth, search success %, CSAT/NPS, role‑play participation & pass rates.
• Business Impact (Commercial/Retail): Conversion rate uplift post‑training, attach rate improvement, first‑time‑fix rate, shrink improvement, customer NPS.
• Data Quality: Reporting accuracy/timeliness, HRIS sync error rate, localization coverage.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $110,000.00 - $135,000.00

Internal leveling code: IC8

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Install, configure, and maintain AI platform and tools.
• Design, deploy, and operate infrastructure supporting ML and LLM workloads.
• Build, containerize, and deploy AI services using Docker.
• Build and maintain Machine Learning CI/CD pipelines for training, testing, and deployment.
• Deploy and manage AI services across cloud and on-prem environments.
• Automate infrastructure provisioning using Terraform and Infrastructure-as-Code best practices.
• Monitor system performance, reliability, and scalability of AI platforms.
• Implement observability for agentic AI systems to ensure reliability, transparency, and debuggability.
• Perform regular security updates, patching, access control, and vulnerability remediation.
• Integrate AI tools with APIs, data platforms, and internal systems.
• Research, evaluate, and prototype new AI, LLM, and MLOps tools.
• Troubleshoot infrastructure, data, and deployment issues.
• Research, test, and prototype emerging AI technologies.
• Document system architecture, deployment processes, and operational runbooks.

Location & Travel Expectations:

• This role is based out of the Scout Motors corporate headquarters in Charlotte, NC.
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Bachelor's degree in computer science, information technology, or related field or equivalent work experience.
• 7+ years Practical experience with LLM platforms, LLMOps, and MLOps.
• Experience deploying and maintaining AI or data platforms in production.
• Hands-on experience with AI/automation tools.
• Experience designing and orchestrating agentic automation workflows.
• Strong experience with Terraform and Infrastructure-as-Code.
• Proven experience deploying applications using Docker (Docker files, image optimization, container lifecycle).
• Expertise with cloud platforms such as AWS.
• Expertise with CI/CD tooling (GitHub Actions, GitLab CI).
• Strong Knowledge of Kubernetes and orchestration.
• Solid understanding of networking.
• Experience supporting high-availability, production AI systems.
• Scripting skills (Python, PySpark, Bash).
• Knowledge of security best practices, patch management, and access controls.
• Collaborate with engineering, data, and product teams to support AI initiatives.
• Excellent problem-solving and troubleshooting skills. When a problem occurs, you run towards it not away.
• Effective communication and collaboration skills. You treat colleagues with respect. You have a desire for clean implementations but are also humble in discussing alternative solutions and options.
• A teaching and coaching approach to guiding engineers and teams in approaches.
• Minimum of High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $140,000.00 - $170,000.00

Internal leveling code: IC8

About the Team

The Data Platform Team at Scout is dedicated to unlocking the full potential of data by building a secure, scalable, and distributed platform that enables real-time insights, drives informed decision-making, and fosters innovation across the organization.

Our mission is to empower teams with actionable intelligence by streamlining data sharing, ensuring regulatory compliance, maintaining data integrity, and optimizing costs at every level.

This role is focused on building foundation for deploying AI-enabled use cases across company operations.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Contribute to the design, implementation, and maintenance of the overall cloud infrastructure data platform using modern IaC (Infrastructure as Code) practices.
• Work closely with software development and systems teams to build Data Integration solutions.
• Design and build Data models using tools such as Lucid, Talend, Erwin, MySQL workbench.
• Define and enhance enterprise data model to reflect relationships and dependencies.
• Review application data systems to ensure adherence to data governance policies.
• Design and build ETL (Python), ELT(Python) infrastructure, automation, and solutions to transform data as required.
• Design and Implement BI dashboards to visualize Trends and Forecasts.
• Design and implement data infrastructure components, ensuring high availability, reliability, scalability, and performance.
• Design, train and deploy ML models
• Implement monitoring solutions to proactively identify and address potential issues.
• Collaborate with security teams to ensure the data platform meets industry standards and compliance requirements.
• Collaborate with cross-functional teams, including product managers, developers, and business partners to ensure robust and reliable systems.

Location & Travel Expectations:

• This role is based out of the Scout Motors corporate headquarters in Charlotte, NC.
• The responsibilities of this role require 4-5 days attendance in office with in-person meetings and events regularly. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Bachelor's degree in computer science, information technology, or related field or equivalent work experience.
• 7+ years of hands-on experience as DataOps Engineer in a manufacturing or automotive environment.
• Experience with streaming and event-based architecture.
• Experience implementing data lakehouse solutions using Databricks.
• Experience with infrastructure as code (Terraform).
• Proficient in building data pipelines using languages such as Python and SQL.
• Experience with AWS based data services such as Glue, Kinesis, Firehose or other comparable services.
• Experience with Structured, unstructured and time series databases.
• Solid understanding of cloud data storage solutions such as RDS, DynamoDB, DocumentDB, Mongo, Cassandra, Influx.
• Several years of experience working with cloud platforms such as AWS and Azure.
• Proven ability to develop and deploy scalable ML models.
• Hands-on experience in designing, training, and deploying ML models
• Strong ability to extract actionable insights using ML techniques
• Ability to leverage ML algorithms for forecasting trends and decision-making
• Excellent problem-solving and troubleshooting skills. When a problem occurs, you run towards it not away.
• Effective communication and collaboration skills. You treat colleagues with respect. You have a desire for clean implementations but are also humble in discussing alternative solutions and options.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $140,000.00 - $170,000.00

Initial California base salary range = $154,000.00 - $187,000

Internal leveling code: IC8

Senior Data Engineer – Data Architecture & Platform

CPI Security, a national leader in residential and commercial security solutions, is seeking a Senior Data Engineer transitioning into Data Architecture to join us on our data transformational journey. This unique role combines hands-on data engineering (70%) with architectural design and governance (30%), ideal for a technical expert ready to shape our enterprise data strategy while remaining deeply involved in implementation. You'll work directly with line of business leaders and technical users to architect and build our cloud data warehouse using data vault 2.0 modeling and dbt. This is a technical, hands-on role, not a pure architecture position, where you'll mentor junior engineers on a lean team while personally implementing the solutions you design.

This is an on-site position at our HQ in Charlotte, NC.

What You'll Do

This role balances architectural design with hands-on implementation. You'll spend approximately 70% of your time coding, building pipelines, and implementing solutions, while dedicating 30% to architectural design, standards definition, and technical guidance. On our lean team, everyone contributes technically, this isn't about drawing boxes, it's about designing it AND building it. You must be comfortable in the IDE daily, working alongside engineers and providing mentorship through code reviews, pair programming, and technical guidance.

Data Architecture & Design

Define and document reference architectures, design patterns, and standards for the enterprise data platform. Create technical design documentation, data flow diagrams, and architectural decision records (ADRs) while remaining actively involved in hands-on implementation. Establish data modeling standards, naming conventions, and best practices across the platform.

Architecture Governance

Establish and maintain data modeling standards, design patterns, and architectural guidelines. Review and approve technical designs to ensure alignment with architectural principles and enterprise standards. Collaborate with stakeholders to define data governance policies and ensure compliance with security requirements.

Technical Mentorship & Collaboration

Provide architectural guidance and hands-on mentorship to engineers through code reviews, pair programming, and technical design sessions. Share expertise in data vault modeling, dbt development, and cloud data engineering best practices. Foster a culture of technical excellence and continuous learning within the team. Work collaboratively on our small team where everyone contributes to solving complex technical challenges.

Data Vault Implementation

Design and implement data vault 2.0 modeling patterns to build a scalable, audit-friendly enterprise data platform that supports business agility and data governance.

Modern Data Engineering

Build and maintain automated data pipelines using dbt (Cloud/Core), Python, and Snowflake to transform raw data into business-ready datasets with comprehensive data quality testing.

Cloud Data Platform Development

Architect and implement an enterprise data platform on Snowflake, including automated deployment pipelines, data quality frameworks, and monitoring solutions. While we are modernizing to a cloud data platform, on-premises work is still needed using SSIS and MSSQL Server during the migration phase.

Data Mart & Dimensional Modeling

Design and build data marts using dimensional modeling techniques (Kimball methodology) to support business intelligence and analytics requirements.

ETL/ELT Pipeline Development

Design and implement robust data transformation models using dbt, SQL, and Python to build scalable ingestion and processing pipelines.

Data Quality & Testing

Implement comprehensive data quality testing frameworks using dbt tests, custom Python validations, and automated monitoring to ensure data accuracy and reliability.

External Data Integration

Integrate and operationalize data from external systems such as CRM, ERP, and third-party platforms via secure cloud data sharing, CDC, and APIs.

DataOps Implementation

Enable reliable, scalable, and automated data workflows by implementing DataOps best practices for continuous integration, testing, deployment, and monitoring across the data pipeline lifecycle. Establish and maintain Snowflake security governance through role-based access control (RBAC), including the design and management of role hierarchies, privilege grants, and object-level permissions to enforce least-privilege principles across all data assets. Define and enforce data access policies for users, service accounts, and downstream consumers by leveraging Snowflake's virtual warehouses, resource monitors, row-level security, and dynamic data masking to ensure compliant and auditable data access at scale.

Cloud Migration Support

Play an integral role in planning, designing, and implementing data migration strategies from legacy on-premises SQL Server systems to our modern Snowflake cloud platform.

What We're Looking For

Required Experience

• 6+ years of data engineering experience with cloud data platforms
• 4+ years of experience with Snowflake (required)
• 4+ years of experience with dbt (Cloud and/or Core)
• 4+ years of Python development experience
• 4+ years of AWS experience (AWS Certified Developer preferred)
• 6+ years of experience building data warehouses and data marts
• Experience using Data Vault 2.0 modeling methodology
• Strong experience with dimensional modeling (Kimball methodology)
• Proven experience with automated deployment and CI/CD pipelines
• Experience implementing data quality testing frameworks
• Experience designing data architectures and creating technical documentation (data models, architecture diagrams, design patterns, ADRs)
• Proven ability to balance architectural thinking with hands-on implementation
• Experience mentoring and guiding junior/mid-level engineers through technical collaboration

Technical Skills

• MSSQL Server SQL and SSIS
• Advanced SQL and data modeling expertise with dimensional modeling and data vault modeling
• Strong dbt skills for data staging, cleaning, transformation, testing, and modeling
• Proficiency in Python programming for data engineering tasks
• Experience with agile/scrum teams for data engineering and analytics engineering
• AWS cloud services (S3, Lambda, IAM, CloudFormation, etc.)
• Experience with data orchestration tools (Airflow, Prefect, or similar)
• Understanding of modern data engineering practices and agile methodologies
• Knowledge of data governance, security, and compliance requirements

Preferred Qualifications

• AWS Certified Developer certification
• Snowflake certifications in data engineering and/or architecture
• Experience with data vault automation tools (automate-dv package)
• Knowledge of modern BI and analytics platforms

Soft Skills

• Excellent oral and written communication skills to effectively deliver messages to a wide range of audiences, from business to technical
• Innovative and positive team member mindset
• Strong teamwork and interpersonal skills, with the ability to deliver results working independently or in a collaborative environment
• Agile development experience preferred
• Solution-oriented approach with strong problem-solving abilities

Education

• Bachelor's degree in Information Systems, Computer Science, Data Science, or related field of study preferred
• Work experience equivalent will be considered

What Sets You Apart

• Deep understanding of the complete data engineering lifecycle
• Architectural design experience combined with strong implementation skills
• Experience with cloud data platform implementations and migrations
• Proven ability to work with cross-functional teams and stakeholders
• Passion for building modern, cloud-first data solutions
• Strong analytical and critical thinking skills
• Commitment to data quality and best practices

Why Join CPI Security

• Opportunity to architect and build a modern enterprise data platform during an active transformation
• Work with cutting-edge cloud technologies and data vault modeling
• Lead technical design while remaining hands-on with implementation
• Collaborative environment with experienced data professionals on a lean, high-impact team
• Competitive compensation and benefits package
• Professional development opportunities and certification support
• On-site position in Charlotte, NC with a dynamic, growing company

CPI Security is an equal opportunity employer committed to diversity and inclusion in the workplace.

The Team

This role can sit in our NYC HQ on a hybrid basis, or it can be fully remote while working from a location based in either Eastern or Central time zones. We are looking for an experienced Senior Engineer for our SRE, Atlas team to support, maintain and grow the Atlas platform. As a senior SRE, you will be expected to be able to design & build complex systems, operate with autonomy and act as owner for everything you do. 

The SRE Atlas team works alongside the various Atlas software engineering teams to provide expertise about running systems at scale, build new tooling and automation and perform essential maintenance of the Atlas fleet. 

This is an SRE team, which means you can expect a highly hands-on approach, tackling the technical challenges of implementing large scale solutions that have the ability to impact our customer’s most crucial workloads. 

Role Overview

We are seeking a talented Site Reliability Engineer (SRE) with a strong infrastructure background. This role requires engineers to have a customer-first mindset to ensure that everything we do results in a stronger product and a better experience for all Atlas customers. 

The ideal candidate should

• Have 5+ years of experience running critical systems at scale
• Value efficiency in processes and operations, and display a preference for automation over manual processes (“allergic to ops work”)
• Be familiar with a major cloud provider (AWS, Azure, or GCP) and possess the ability to build and operate systems in a multi-cloud environment
• A strong understanding of how to run a large scale Linux environment, including low level fundamentals 
• Firm grasp of at least one modern programming language, beyond basic scripting (Go, Ruby, Python)
• Solid understanding of web and network protocols and standards (HTTP, TLS, DNS, etc)

Special Requirements:

• Be a US Citizen

Expectations

• Participate in the development of a reliable and resilient multi-cloud platform that hosts business critical applications for a wide & varied range of customer applications
• Collaborate with service-owning teams to provide internal support, solve technical challenges and adapt or build tooling to solve novel use cases in a generic fashion
• Participate in a 24/7 on-call rotation to swiftly resolve issues related to any disruption of our customer facing Atlas fleet, ensuring minimal disruption and high availability

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 426187

About the Role

We are seeking an experienced Senior Software Engineer to join one or more product engineering teams building mission-critical Point of Sale and eCommerce SaaS platforms. This role balances technical execution, hands-on development, and cross-functional collaboration in a highly regulated, high-availability environment.

You will contribute to delivering secure, scalable, and reliable payment solutions while upholding a strong engineering culture.

Key Responsibilities

Technical Execution & Development

• Write, review, and maintain high-quality code across backend, frontend, and/or mobile systems.
• Uphold coding standards and architecture best practices.
• Participate in design and code reviews, contributing constructive feedback to peers.
• Contribute to technical documentation and architectural designs.
• Champion a culture of accountability, quality, and continuous improvement.

Cross-Functional Collaboration

• Communicate technical ideas and plans clearly in team settings.
• Translate product and business goals into well-scoped technical solutions.
• Communicate progress, risks, and tradeoffs to engineering teams and stakeholders.
• Work closely with customer support and operations on merchant-impacting issues.

Delivery & Engineering Excellence

• Partner with Product, Design, Compliance, SRE, and Operations to deliver POS, payment, loyalty, gift card, and other features end-to-end.
• Contribute to sprint planning, delivery predictability, incident follow-ups, and technical debt management.
• Implement and advocate for best practices in code quality, testing, observability, and CI/CD.
• Help guide architectural decisions for high-throughput, low-latency systems.

Cloud-Based Point of Sale & Platform Features

• Inventory Management and PO sync: Items matrices, Vendor Catalog, Purchase Order Management, Multi-store inventory.
• CRM: Customer details capture, purchase history tracking, targeted marketing campaigns, gift card management, and loyalty rewards.
• Sales & Promotions: Custom discounts, bulk pricing, time-sensitive promotions, and bundled offers.
• Reporting & Analytics: Detailed dashboards and exportable reports covering best-sellers, profit margins, and more.
• Employee Management: User roles, time tracking, permissions, and cross-location metrics.
• Payment: Integration with Quilt Payment or external payment providers.
• eCommerce Sync: Integration with Quilt's internal eCommerce module or platforms like Shopify and DoorDash.
• Support platform reliability, uptime, and data integrity for merchants and partners.
• Participate in incident response and post-mortems, contributing to long-term fixes.
• Support PCI DSS, SOC 2, and other compliance requirements.

Required Qualifications

• 5+ years of software engineering experience.
• Hands-on, full-stack development experience with React (frontend) and PHP/MySQL (backend) .
• Experience building and operating SaaS platforms at scale.
• Strong understanding of modern backend systems (APIs, microservices, databases, cloud infrastructure).
• Experience working in regulated or compliance-heavy environments with strong technical documentation practices.
• Effective communicator with the ability to collaborate across teams.

Preferred Qualifications

• Experience with POS systems, eCommerce, or fintech 
• Familiarity with PCI DSS, SOC 2, or financial compliance standards.
• Experience with cloud platforms (AWS, GCP, or Azure).
• Background in distributed systems, event-driven architectures, or real-time transaction processing.

What We Offer

• Opportunity to build software that powers real-world commerce at scale.
• Competitive salary and equity package.
• Comprehensive benefits (health, dental, vision, 401k, etc.).
• Flexible work environment.
• Strong emphasis on engineering quality and career growth.

Location: In-Person: Irvine, CA, Charlotte, NC or Provo, UT
Salary: 115-130k base Salary + Bonus

VSC Fire & Security in Charlotte, North Carolina is seeking candidates for the position of Sprinkler Designer II.

 What we offer:

• Excellent pay $35.00 - $45.00 and up based on experience
• Overtime eligible
• Paid vacation and company holidays
• Medical, dental and vision insurance options for you and your family
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• Company paid life insurance for full time employees
• Employee apparel program
• Company paid long term disability insurance
• Bonus for referring new employees
• Parental leave for full-time employees
• Employee Assistance Program (EAP)
• Boot Allowance
• NICET certification test reimbursement
• Opportunities for training and advancement
• All needed Personal Protective Equipment (PPE) provided

What you need:

• Three to five years of experience with AutoCAD or SprinkCAD or background in mathematics.
• Ability to review architectural drawings, mechanical, site, structural and complete site surveys, and research essential information as required for structural and mechanical elements.
• Integrate other mechanical systems to ensure successful coordination with the fire suppression system and must be able to recognize potential conflicts with other trades.
• Ability to exercise a high level of autonomy in organizing, planning, and prioritizing multiple projects to meet individual deadlines with exceptional attention to detail and communication skills.
• Monitor and enforce safety policies and procedures.
• Ability to pass various background checks.
• Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.
• Desirable (but not required):
  • NICET Level III or IV, or equivalent experience.
  • Associate or bachelor’s degree in drafting (AutoCAD).
  • Texas Candidates: RME-G

 What you will do:

• Design, coordinate, and submit Fire Protection drawings, hydraulic calculations, seismic brace calculations, and material/equipment schedules. Stock list projects for fabrication and approve fabrication quotes.
• Integrate other mechanical systems to ensure successful coordination with the fire suppression system and must be able to recognize potential conflicts with other trades.
• Ensure compliance with NFPA standards and insurance requirements as well as all fire and building code requirements.
• Provide updates to purchasing as installation schedule or change orders require modifications to meet installation schedule and deadlines and other requirements.
• Communicate with Design Manager and Field Superintendent to review design, installation and testing of devices and systems throughout the project.
• Produce shop list utilizing computer software for fabrication of system piping.
• Assist and fill in for Design Manager and help train less experienced designers as necessary.
• Responsible for the layout of sprinkler system drawings utilizing available information from the contract's defined scope of the project, architectural drawings, job specifications, site surveys, and relevant NFPA, IBC, and local building codes.
• Responsible for all aspects of the design layout, field checking, fabrication listing, material equipment submittals, hydraulic calculations, applicable installation requirements, and close out procedures.
• Maintain proper Risk Management and Safety procedures on all job sites per VSC policies.

This role requires an in-office schedule Monday through Friday and will be based in our South Charlotte, NC Headquarters each week.

Curious how Shared Services fits into Red Ventures? Click here. 

The Facilities Manager is responsible for the day-to-day operation, safety, and performance of Red Ventures’ campus facilities, ensuring an efficient, reliable, and high-quality workplace environment for employees. This role oversees building systems, preventive maintenance programs, vendor performance, and service delivery across the campus, while ensuring facilities meet operational, safety, and compliance standards. 

The Facilities Manager partners closely with internal stakeholders, service providers, and contractors to proactively address facility needs, minimize disruption to daily operations, and continuously improve the employee workplace experience. While the role may support facility upgrades and improvement initiatives as needed, the primary focus is operational excellence, lifecycle asset management, and responsive facilities support. This position also includes direct management of technician(s) and may involve occasional multi-site support across additional Red Ventures locations.

What You’ll Do:

Project Support & Operational Coordination

• Support facility renovation, construction, and capital improvement initiatives by providing operational expertise, site coordination, and continuity between ongoing facility operations and active projects.
• Partner with the Project Manager and contractors to help define scopes of work, validate operational requirements, and ensure projects align with long-term facility standards and business needs.
• Assist with reviewing project pricing, schedules, and phasing to help minimize disruption to daily operations and ensure operational readiness.
• Coordinate on-site activities, monitor impacts to building operations, and communicate operational considerations, risks, and status updates to internal stakeholders as needed.

Facilities Operations & Preventive Maintenance

• Plan, schedule, and oversee preventive maintenance programs across all campus buildings to ensure reliability, safety, and longevity of building systems while minimizing disruption to business operations.
• Monitor building systems and infrastructure (HVAC, electrical, plumbing, life safety, vertical transportation, etc.) and coordinate corrective maintenance as needed.
• Manage ongoing campus operational initiatives such as carpet replacement, exterior cleaning, parking deck maintenance, and seasonal readiness programs.
• Support occupancy readiness & campus layout efforts through planning, contractor coordination, and workspace preparation.

Vendor & Contract Management

• Serve as the primary point of contact for all facilities service providers, ensuring consistent service delivery across maintenance, operations, and facility support functions.
• Coordinate vendor schedules, site access, on-site escorts, work verification, and follow-up to ensure work is completed safely, accurately, and to expected standards.
• Lead vendor quarterly business reviews, evaluate efficiencies, and identify opportunities for service improvement or cost reduction.
• Conduct vendor market research to assess alternatives and ensure competitive pricing. Recommend contract renewals or changes as appropriate.

Budgeting & Cost Optimization

• Support the development and management of facilities operating budgets, including service contracts, maintenance programs, and operational initiatives.
• Track expenses against budget, review and approve invoices, requisitions, and payments, and ensure proper cost allocation and documentation.
• Identify and implement cost-optimization opportunities while maintaining service quality, including efficiency improvements, preventive maintenance enhancements, and space utilization strategies.

Cross-Campus & Multi-Site Support

• Provide facilities support, project coordination and/or potential vendor engagement for RV offices outside the Charlotte campus, including New York City, Atlanta, and Puerto Rico locations.
• Coordinate remote vendor support, preventive maintenance schedules, and service requests to ensure consistent standards and service levels across all locations.
• Maintain regular communication with local stakeholders to address facility needs, share updates, and support operational continuity at remote sites.

Administrative & Operational Support

• Manage facility service requests and campus repair needs, ensuring timely response, appropriate prioritization, and accurate documentation within applicable systems.
• Maintain records related to maintenance activities, inspections, warranties, vendor contracts, and compliance requirements.
• Ensure operational continuity through proactive coordination with internal partners, vendors, and leadership, anticipating facility needs before they impact the business.

People Leadership

• Manage a small team of facility technicians.
• Set and communicate clear expectations by defining scopes and delegating tasks, and setting priorities, success measures, and standards of performance.
• Provide ongoing feedback and coaching to support performance and skills growth.
• Maintain open, timely two-way communication by sharing relevant information, translating decisions into team context, and listening and responding to employee needs.
• Supporting workforce scheduling, workload balancing, and on-site coverage to meet operational demands.
  
  

What We’re Looking For:

• 5+ years of experience in facilities operations, building maintenance, or workplace services within a corporate, campus, or multi-site environment.
• Experience managing third-party vendors and service contracts, including performance oversight and issue resolution.
• Proven ability to manage operating budgets, review invoices, and identify cost-optimization opportunities.
• Experience leading or supervising facilities technicians or service teams.
• Strong communication and coordination skills, with the ability to partner effectively with internal stakeholders and external service providers.
• Ability to support multiple locations and manage competing priorities in a fast-paced environment.
• Strong understanding of building systems, preventive maintenance, service delivery, and day-to-day campus operations.
• Ability to manage service providers, evaluate performance, lead reviews, and ensure work meets scope, quality, and safety standards.
• Experience tracking operating budgets, reviewing invoices, forecasting costs, and identifying efficiency and cost-saving opportunities.
• Skilled at scheduling maintenance, coordinating vendors and technicians, and balancing operational needs with workplace impact.
• Proactive in identifying facility issues, prioritizing repairs, and resolving problems with minimal disruption.
• Clear communicator with the ability to translate operational needs, provide updates, and align with business partners.
• Experience leading and developing technicians through clear expectations, coaching, and accountability.
• Ability to manage and coordinate facilities services across multiple locations and remote teams.
• Occasional travel may be required for project work or cross-site support. 
• Flexibility to work during early mornings, evenings, or weekends for major project milestones or preventive maintenance is required.
• Hybrid work may be possible depending on business needs.

Preferred Qualifications: 

• Professional certification such as CFM (Certified Facility Manager), FMP, SFP, or similar facilities-related credential.
• Experience supporting a large corporate campus, multi-building environment, or multi-site portfolio.
• Working knowledge of CMMS platforms, asset lifecycle management, and preventive maintenance planning.
• Familiarity with workplace safety, regulatory compliance, and life-safety systems, including inspections and audits.
• Experience partnering with dedicated project managers on capital improvements, renovations, or workplace upgrades.
• Exposure to space planning, occupancy planning, or workplace experience initiatives.
• Strong data and reporting skills, including vendor KPIs, budget tracking, and operational metrics.
• Experience operating in a fast-paced, growth-oriented, or high-change environment.

Physical Requirements & Work Environment: 

• This role is primarily performed in an office environment with frequent on-site walkthroughs of campus buildings.
• This role requires extended periods of walking, standing, and occasional lifting of up to 5-25 pounds depending on project needs.
• Work may take place in mechanical spaces, construction zones, or areas with moderate noise.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Compensation: 

This range reflects total cash compensation, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included below. Actual compensation varies based on location, experience, and qualifications.

• Total Cash Compensation Range: $100,000 - $160,000 per year

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential.  That’s why we offer a generous and flexible PTO policy.  Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

Who We Are:

Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram.

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. 

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. 

If you are based in California, we encourage you to read this important information for California residents linked here.

#LI-LM2 

At Red Ventures, we believe in real human connection. That’s why we do not hire someone through text, social media, or email only. As part of the hiring process, you should expect live conversations with RV teammates before any offer is made. Also, keep an eye on the sender: we only use official @redventures.com email addresses at the portfolio level or business specific email addresses (e.g., @thepointsguy.com), not ones like “redventurescareer.com.” We will never ask candidates to send money, buy equipment, or share financial account info during your journey with us. You can always find our open roles on redventures.com— if you receive a message that seems suspicious, please use redventures.com to verify the opportunity.

For more, the U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiter scams. If you think you’ve been targeted, feel free to report it to your local authorities. Stay safe out there!

This role is not open to visa sponsorship or transfer of visa sponsorship including those on H1-B, F-1, OPT, STEM-OPT, or TN visa, nor is it available to work corp-to-corp.

This role requires a hybrid schedule and will be based in our South Charlotte, NC or New York, NY office (Tuesday through Thursday) and optional remote days on Mondays and Fridays each week.

Red Ventures is looking for a Software Engineer to join our Banking Client Services organization. You’ll build and operate financial services web platforms for our banking partners using Next.js, hosted in high-availability multi-cloud Kubernetes environments. You’ll do it within a team that treats AI and automation as fundamental to how modern software gets built.

Our engineering group is AI-forward. We’ve integrated agentic workflows and automation into coding, ticket management, compliance, and cross-functional problem-solving and we expect every engineer to actively contribute to that momentum. You’ll use AI-assisted tools daily, build automation that makes the team faster, and partner with business and data science teams to apply AI to real problems.

This is an IC engineering role reporting to an Engineering Manager with a clear path for growth as our client partnerships expand.

Curious how Growth and Transformation fits into Red Ventures? Click here. 

What You’ll Do: 

Engineering Delivery 

• Build and maintain financial services web platforms using Next.js (React, TypeScript) with a focus on performance, reliability, and partner-grade quality.
• Deploy and operate applications in high-availability, multi-cloud Kubernetes environments, contributing to infrastructure-as-code, CI/CD pipelines, and deployment automation.
• Contribute to SRE practices: observability, alerting, incident response, and operational maturity for client-facing web properties.
• Write well-tested, reviewable code and actively participate in code reviews, advocating for quality across the team.
• Collaborate with designers, business stakeholders, and data science partners to deliver solutions that strengthen client trust.

AI & Automation

• Build and maintain agentic workflows and automation that improve engineering delivery, spanning coding assistance, ticket management, compliance processes, and operational tasks.
• Use AI-assisted development tools (IDE integrations, CLI agents, code review automation) as a core part of your daily workflow to accelerate output and improve quality.
• Partner with business and data science teams to identify automation opportunities and build AI-driven solutions to operational and client-facing problems.
• Evaluate emerging AI/ML tooling for software development and recommend adoption where it reduces toil or improves outcomes.
• Develop internal tooling and developer experience improvements that help engineers across teams move faster.

What We’re Looking For:

Software Engineering (3–5 Years Experience)

• Strong proficiency in JavaScript/TypeScript, React, and Node.js. Hands-on experience with Next.js is strongly preferred.
• Experience deploying and operating applications on Kubernetes in production environments. Familiarity with multi-cloud architectures (AWS, GCP, or Azure) is a plus.
• Solid understanding of web application architecture: client-server models, RESTful APIs, microservices, and server-side rendering.
• Demonstrated emphasis on code quality: testing strategies (unit, integration, end-to-end), code review practices, and engineering best practices.
• Experience with CI/CD pipelines and deployment tooling (e.g., Harness, GitHub Actions).
• Familiarity with Agile/Scrum methodologies and iterative delivery within sprint-based workflows.

AI Fluency & Automation

• Demonstrated experience building automation, internal tooling, or agentic workflows.
• Proficiency with AI-assisted development tools such as GitHub Copilot, Cursor, Claude Code, or similar IDE and CLI integrations.
• A builder’s mindset: you actively look for opportunities to automate repetitive work, streamline processes, and apply AI to engineering problems.
• Willingness to experiment with emerging AI capabilities and drive adoption through working examples and documentation.

Collaboration & Communication

• Clear written and verbal communication skills. Ability to explain technical decisions to peers and cross-functional partners.
• Comfort working across functions, you’ll collaborate regularly with data science, business, and design teams.
• A collaborative, team-first approach. You contribute to a psychologically safe environment and share knowledge freely.

Nice to Have:

• Familiarity with web analytics tools (e.g., Google Analytics, Mixpanel) and using data to inform engineering decisions.
• Experience with databases (SQL and/or NoSQL) and their integration with web applications.
• Understanding of container orchestration and cloud-native tooling beyond Kubernetes basics.

Compensation:

This range reflects total cash compensation, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included below. Actual compensation varies based on location, experience, and qualifications.

• Total Cash Compensation Range:
  • Charlotte, NC Hybrid Compensation Range: $80,000 – $140,000 per year
  • New York, NY Hybrid Compensation Range: $100,000 – $175,000

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential.  That’s why we offer a generous and flexible PTO policy.  Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

Who We Are:

Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram.

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

 We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. 

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. 

If you are based in California, we encourage you to read this important information for California residents linked here.

At Red Ventures, we believe in real human connection. That’s why we do not hire someone through text, social media, or email only. As part of the hiring process, you should expect live conversations with RV teammates before any offer is made. Also, keep an eye on the sender: we only use official @redventures.com email addresses at the portfolio level or business specific email addresses (e.g., @thepointsguy.com), not ones like “redventurescareer.com.” We will never ask candidates to send money, buy equipment, or share financial account info during your journey with us. You can always find our open roles on redventures.com— if you receive a message that seems suspicious, please use redventures.com to verify the opportunity.

For more, the U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiter scams. If you think you’ve been targeted, feel free to report it to your local authorities. Stay safe out there!

#LI-KS1 #LI-HYBRID

This role is not open to visa sponsorship or transfer of visa sponsorship including those on H1-B, F-1, OPT, STEM-OPT, or TN visa, nor is it available to work corp-to-corp.

This role requires a hybrid schedule and will be based in our South Charlotte, NC or New York, NY office (Tuesday through Thursday) and optional remote days on Mondays and Fridays each week.

The Red Platform - Platform Engineering (RPPE) team at Red Ventures is seeking a Site Reliability Engineer to ensure our platforms and applications are resilient, scalable, and perform at scale. This is a strategic role focused on engineering reliability through first principles. Designing observability, automation, and operational practices that prevent failures rather than just responding to them.

You'll work in a small, high-impact team managing enterprise-scale systems across AWS, GCP, and Kubernetes environments with strict uptime requirements. This role emphasizes building reliability guardrails, comprehensive monitoring, and automation that enable the organization to operate with confidence and velocity.

Curious how Growth and Transformation fits into Red Ventures? Click here.

What You’ll Do:

• Ensure system reliability and performance across multi-cloud, multi-region platforms using first principles thinking
• Build and maintain comprehensive observability solutions (OpenTelemetry, New Relic, Grafana, Prometheus) that provide actionable insights into system health and performance.
• Automate infrastructure provisioning and deployments using Terraform and infrastructure-as-code practices
• Define, implement, and monitor SLOs/SLIs that align with business-critical SLAs and drive accountability for reliability.
• Manage and optimize Kubernetes clusters (EKS, GKE) with a focus on security hardening, performance, and operational excellence.
• Lead incident response efforts, troubleshoot complex system issues, restore service quickly, and conduct thorough root cause analysis
• Implement preventive measures and reliability improvements based on lessons learned from incidents and system behavior patterns.
• Partner with platform engineers and developers to embed reliability best practices into system architecture and delivery pipelines
• Proactively scale infrastructure capacity based on growth forecasts and traffic patterns.
• Contribute to architecture reviews with a deep focus on reliability, performance, and operational sustainability.
• Foster a culture of continuous improvement, systematic problem-solving, and operational excellence.

What We’re Looking For:

• 3–5 years of experience in SRE, DevOps, or cloud infrastructure engineering roles
• Experience leveraging AI/ML tools to enhance observability, including anomaly detection, alert noise reduction, and predictive incident identification
• Experience using generative AI or LLM-based tools to accelerate debugging, runbook creation, and operational knowledge sharing
• Strong hands-on experience with AWS and GCP cloud platforms
• Deep Kubernetes expertise (EKS, GKE), including security, networking, and operational best practices
• Proficiency with infrastructure-as-code using Terraform
• Experience building and maintaining observability systems (New Relic, Grafana, Prometheus, OpenTelemetry, or similar)
• Solid understanding of CI/CD pipelines and automated deployment strategies (Harness, Jenkins, GitLab CI, or similar)
• Strong scripting and automation skills (Python, Bash, Go, or similar languages)
• Proven track record of maintaining high-availability systems (99.9%+ uptime)
• Deep understanding of distributed systems, microservices architectures, and scalability patterns
• Experience with incident management, troubleshooting complex systems, and learning from failures
• Strong first-principles thinking, ability to reason from fundamentals rather than relying solely on existing patterns
• Excellent written and verbal communication skills with the ability to explain complex technical concepts clearly

Bonus Points For:

• Cloud certifications (AWS Solutions Architect, GCP Professional Cloud Architect, or equivalent)
• Experience with data platform infrastructure (Databricks, Snowflake, or similar)
• Familiarity with security scanning and remediation tools (Wiz, Aqua, Prisma Cloud, or similar)
• Knowledge of compliance frameworks (SOC 2, PCI-DSS, HIPAA) and their operational implications
• Experience with chaos engineering, resilience testing, or systematic failure injection
• Database performance tuning and optimization expertise (PostgreSQL, MySQL, etc.)
• Experience with log aggregation and analytics platforms (ELK Stack, Splunk, or similar)
• Understanding of cloud security, network architecture, and multi-region deployment patterns
• Familiarity with DLP (Data Loss Prevention) solutions (Netskope, Zscaler, or similar)
• Background working with regulated industries or highly available consumer-facing applications

Why Join Us?:

• Work in a small, high-impact team where your contributions directly shape system reliability and operational practices
• Focus on strategic engineering rather than firefighting. We build monitoring, automation, and guardrails that prevent problems rather than just reacting to them.
• Engage in first-principles thinking and a continuous-improvement culture that values thoughtful design over quick fixes.
• Collaborate across a multi-cloud environment (AWS, GCP, Kubernetes) supporting diverse, mission-critical workloads.
• Partner with platform engineers, developers, and principal engineers who provide technical guidance and collaboration
• Own reliability for systems that directly impact business outcomes and customer experiences
• Work alongside platform engineers to ensure the platforms they build are operationally sound and reliable at scale.

At Red Ventures, reliability isn't just about keeping systems running; it's about engineering resilience through thoughtful observability, automation, and operational discipline. You'll work with passionate engineers who value systematic problem-solving, learn from failures, and build reliability into every layer of the stack.

Compensation: 

This range reflects total cash compensation, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included below. Actual compensation varies based on location, experience, and qualifications.

• Total Cash Compensation Range: $100,000 - $145,000 per year

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential.  That’s why we offer a generous and flexible PTO policy.  Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

Who We Are:

Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe and Puerto Rico. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, RV Education and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram.

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

 We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. 

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com.

If you are based in California, we encourage you to read this important information for California residents linked here.

At Red Ventures, we believe in real human connection. That’s why we do not hire someone through text, social media, or email only. As part of the hiring process, you should expect live conversations with RV teammates before any offer is made. Also, keep an eye on the sender: we only use official @redventures.com email addresses at the portfolio level or business specific email addresses (e.g., @thepointsguy.com), not ones like “redventurescareer.com.” We will never ask candidates to send money, buy equipment, or share financial account info during your journey with us. You can always find our open roles on redventures.com— if you receive a message that seems suspicious, please use redventures.com to verify the opportunity.

For more, the U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiter scams. If you think you’ve been targeted, feel free to report it to your local authorities. Stay safe out there!

#LI-HYBRID

This role is not open to visa sponsorship or transfer of visa sponsorship including those on H1-B, F-1, OPT, STEM-OPT, or TN visa, nor is it available to work corp-to-corp.

This role requires a hybrid schedule and will be based in our South Charlotte, NC or New York, NY office (Tuesday through Thursday) and optional remote days on Mondays and Fridays each week.

Red Ventures Growth and Transformation partners with financial institutions to build digital products, customer platforms, and marketing technology solutions that drive acquisition, deepening, and retention. 

Red Ventures is looking for a technically strong, growth-minded Engineering Manager to lead a client-facing engineering team within our Banking Client Services organization. You’ll own the engineering delivery and site operations for a financial services’ web presence, leading a small team today with a clear path to growth as the client partnership expands.

What sets this role apart: you’ll operate at the intersection of client-facing engineering leadership and modern AI-augmented workflows. Our teams are actively integrating agentic tooling and automation into how we code, manage tickets, maintain compliance, and solve problems alongside our business and data science partners. We’re looking for someone who is energized by this shift and ready to lead a team through it.

This role reports to the Director of Engineering and will serve as the technical lead on client engagements when needed, with the Director’s support. The ideal candidate has strong communication instincts and the desire to grow into an increasingly senior client-facing leadership role over time.

Travel to partner locations is an expected component of this role to support relationship management and business objectives.

Curious how Growth and Transformation fits into Red Ventures? Click here. 

What You’ll Do:

Team & Client Leadership

• Lead a team of software engineers responsible for the engineering delivery and site operations of a financial services web platform.
• Serve as the technical lead on client calls and escalations, communicating complex technical topics clearly to both technical and non-technical stakeholders.
• Collaborate with designers, customer experience leads, business stakeholders, and leadership to deliver high-quality solutions that strengthen client trust.
• Position engineers for success through coaching, mentorship, regular feedback, and personal development planning.

AI & Process Modernization

• Champion the adoption and effective use of agentic workflows and AI-assisted tooling for coding, ticket management, compliance, and engineering process improvement.
• Leverage internally-built automation and AI tooling to increase team efficiency, reduce manual toil, and improve delivery quality.
• Partner with business and data science teams to identify and implement AI-driven solutions to operational and client-facing problems.
• Stay current with emerging AI/ML tooling for software development (IDE integrations, CLI agents, code review automation) and evaluate their fit for the team.

Site Operations & Engineering Excellence

• Drive SRE best practices: observability, incident response, reliability, and operational maturity for client-facing web properties.
• Improve engineering processes, CI/CD pipelines, code quality, and testing practices across the team.
• Demonstrate project and roadmap planning skills, balancing client commitments with operational health and team investment.

What We’re Looking For:

Leadership & Communication

• Experience managing and mentoring software engineers, including coaching, delivering feedback, and supporting career growth.
• Strong verbal and written communication skills with the ability to translate technical concepts for non-technical audiences, including client stakeholders.
• Skills in managing team dynamics, navigating conflict constructively, and building a collaborative, psychologically safe environment.
• Experience collaborating across functions: design, marketing, data science, and business partners to align on priorities and deliver outcomes.
• Comfort operating as a technical lead on client-facing calls and escalations with leadership support.
• 3+ years of engineering management experience

Software Engineering

• Proficiency in web development languages and frameworks (e.g., JavaScript/TypeScript, HTML/CSS, React, Node.js).
• Understanding of web application architecture: client-server models, RESTful services, and microservices.
• Strong emphasis on code quality: code reviews, testing strategies (unit, integration, end-to-end), and engineering best practices.
• Experience with Agile/Scrum methodologies and managing delivery through sprints and iterative planning.
• Familiarity with CI/CD pipelines and deployment tooling (e.g., Harness, GitHub Actions).

AI Fluency & Automation Mindset

• Demonstrated comfort with AI-assisted development tools (e.g., GitHub Copilot, Cursor, Claude, or similar IDE/CLI integrations).
• Familiarity with agentic workflows or automation frameworks used to streamline engineering, compliance, or operational processes.
• A proactive mindset toward identifying opportunities to apply AI and automation to reduce toil and improve outcomes.
• Willingness to experiment, evaluate new tooling, and lead a team through adoption of emerging AI capabilities.

Data, Accessibility & Security

• Understanding of web analytics tools (e.g., Google Analytics, Mixpanel) and the ability to use data to inform engineering decisions.
• Familiarity with databases (SQL and NoSQL) and their integration with web applications.
• Knowledge of WCAG accessibility standards and experience implementing accessibility testing practices.
• Familiarity with process and controls required in SOC2 operations. Demonstrated experience leading in SOC2 environments preferred.  
• Understanding of web security principles (OWASP guidelines) and data handling regulations (e.g., GDPR, CCPA), particularly important in a financial services context.

Compensation:

This range reflects total cash compensation, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included below. Actual compensation varies based on location, experience, and qualifications.

• Total Cash Compensation Range
  • Charlotte, NC Hybrid Compensation Range: $130,000 - $210,000 per year 
  • New York, NY Hybrid Compensation Range: $162,500- $262,500 per year  

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential.  That’s why we offer a generous and flexible PTO policy.  Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

Who We Are:

Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram.

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

 We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. 

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. 

If you are based in California, we encourage you to read this important information for California residents linked here.

At Red Ventures, we believe in real human connection. That’s why we do not hire someone through text, social media, or email only. As part of the hiring process, you should expect live conversations with RV teammates before any offer is made. Also, keep an eye on the sender: we only use official @redventures.com email addresses at the portfolio level or business specific email addresses (e.g., @thepointsguy.com), not ones like “redventurescareer.com.” We will never ask candidates to send money, buy equipment, or share financial account info during your journey with us. You can always find our open roles on redventures.com— if you receive a message that seems suspicious, please use redventures.com to verify the opportunity.

For more, the U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiter scams. If you think you’ve been targeted, feel free to report it to your local authorities. Stay safe out there!

#LI-KS1 #LI-HYBRID

Why This Role Matters 

As the first point of contact for our potential and current clients, you play a critical role in shaping the client experience. You’ll ensure consultations are scheduled efficiently, communications are handled with care, and attorney calendars run smoothly helping clients feel supported from their very first interaction. This role also contributes directly to new client conversion and retention with bonus opportunities tied to performance.  

What You’ll Do

•    Serve as the primary point of contact for incoming client inquiries 
•    Schedule, confirm, and reschedule consultations 
•    Manage attorney calendars to maximize efficiency 
•    Conduct timely follow-up with prospective clients 
•    Deliver a professional, empathetic intake experience 
•    Enter and maintain accurate client data in our Case Management System
•    Monitor and respond to calls, emails, and voicemails promptly 
•    Maintain an organized office and reception space 
•    Coordinate couriers, process servers, and marketing materials 
•    Process deposits, invoices, and check requests 
•    Handle sensitive client information with discretion and care 

What We’re Looking For

We’re looking for someone who brings a blend of professionalism, reliability, and a commitment to quality client service. Ideal candidates will possess:

•    High school diploma or GED 
•    Experience in a law office, medical office, or professional setting preferred 
•    Strong communication and client service skills 
•    Highly organized with strong attention to detail 
•    Ability to multitask and manage competing priorities 
•    Proficiency in Microsoft Office (Word, Outlook, Excel) 
•    Professional presence and dependable attendance (on-site, M–F, 8–5) 
•    Proactive, solutions-oriented mindset 
 
Acknowledgement:
The above statements describe the job’s essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents.

Gambling.com Group (Nasdaq: GAMB) is a multi-award winning provider of marketing and sports data services looking for exceptional talent interested in the fast-paced, high-growth online gambling industry. The company operates a portfolio of renowned websites and brands – including flagship site Gambling.com and sports betting site Bookies.com as well as iGaming-focused sites Casinos.com, BonusFinder.com and Freebets.com.

In addition to its marketing operations, Gambling.com Group provides sports data services through consumer subscription platforms like OddsJam and RotoWire, along with B2B services through OpticOdds. These offerings deliver real-time data, actionable insights, and technology driven tools to both consumers and enterprise partners.

As the first and only online gambling affiliate publicly traded in the U.S., Gambling.com Group has earned recognition as a leader in its field – most recently winning Affiliate of the Year at the 2025 EGR Operator Awards.

Are you ready to take the next step in your career?

Functions and Scope

This is an AI engineering role embedded in a commercial function. The primary output of this role is agents and automated workflows — built, owned, and iterated on by you. Commercial knowledge informs what gets built. The building is the job.

Commercial Operations & Optimisation

• Support the commercial function in commercially optimising vertical site performance to drive revenue across all channels — doing so primarily by identifying where AI agents and automated workflows can replace or accelerate manual commercial processes, and then building them.
• Act as the primary operational owner of commercial operational processes across all verticals,which in practice means owning the AI and automation layer that powers those processes, not just the processes themselves.
• Conduct ongoing competitor analysis, develop new commercial process and agentic workflow ideas, and collaborate with product and marketing teams to drive operational improvements,using AI tooling to run analysis at scale, generate workflow concepts, and prototype solutions faster than traditional approaches allow.
• Collaborate with commercial leadership to set, manage, and monitor BAU processes, KPIs, and OKRs across the commercial operations function,building AI-assisted reporting and monitoring infrastructure so that performance visibility is automated, not manual.
• Leverage AI to enhance internal software and tooling to build effective, transparent internal processes across commercial operations,this is not a peripheral responsibility, it is the core mechanism through which this role delivers value. You are expected to be actively building, not just recommending.

Workflow Architecture & Process Design

• Identify inefficiencies and bottlenecks across commercial operations and design structured solutions,your default answer to an inefficiency is an agent or an automated workflow, with manual process redesign as the fallback where automation is not yet viable.
• Own the design and deployment of operational workflows that reduce manual effort and improve output quality and consistency across the commercial team ,from initial architecture through to live deployment, with measurable reduction in human effort as the success metric.
• Develop and maintain playbooks and performance standards for all commercial workflows, including documentation of how each AI agent or automated workflow is expected to behave, what good output looks like, and where human review is required.
• Coordinate with sales and commercial leadership on operational prioritisation and workflow sequencing,translating commercial priorities into a build roadmap for agents and automations, and managing that roadmap actively.

Agent & Automation Development

This is the core of the role. You will be building AI agents. Not scoping them for others to build, not advising on them, not reviewing them after the fact — designing, building, deploying, and iterating on them yourself, end to end. If you have not built and shipped an AI agent in a professional context, this role is not the right fit.

• Lead the identification and scoping of agentic automation opportunities across commercial operations,this means proactively finding problems worth solving with AI, not waiting to be briefed. You are expected to surface opportunities, make the case for them, and own the build.
• Own and build the full development lifecycle for commercial agents across all commercial operations,from problem definition and workflow brief through to prompt architecture, tool integration, testing, deployment, and post-launch iteration. You are the builder, not the commissioner.
• Ensure quality, accuracy, and commercial alignment of all automated outputs, establishing QA standards and performance benchmarks for every agent you deploy, and holding yourself accountable for what those agents produce at scale.
• Iterate on agent performance post-deployment based on commercial data, stakeholder feedback, and operational signals,treating deployed agents as live products that require ongoing maintenance and improvement, not finished projects.

Quality Assurance & Reporting

• Establish and oversee QA processes across all commercial operations workflows,including designing the human review layer that sits alongside AI-driven outputs, defining what requires sign-off before going live, and building the infrastructure to enforce that consistently.
• Generate, analyse, and present operational KPI reports to senior stakeholders,using AI-assisted tooling to automate data aggregation and surface anomalies, so that your contribution at the reporting layer is insight and recommendation, not manual data pulling.
• Monitor workflow and agent performance, surfacing actionable recommendations to commercial leadership on a regular basis, including honest assessment of where agents are underperforming, where outputs are drifting from expected standards, and what needs to be rebuilt or retired.
• Operate as the internal expert on AI-enabled tools including Claude, Lovable, and others,not as a power user, but as the person who understands these platforms deeply enough to build production-grade commercial workflows on top of them, apply rigorous judgement to their outputs, and teach others how to work alongside them effectively.

Key requirements

Essential experience

• Experience in a commercial operations, revenue operations, or similar ops role,ideally within a digital media, affiliate, or multi-vertical online business
• You have built AI agents and shipped them into a live production environment,this is the baseline requirement for this role, not an aspiration. If your experience is limited to using AI tools, prompting chatbots, or working within workflows someone else built, this role is likely beyond where you are right now
• Demonstrable, end-to-end ownership of the agent development lifecycle, from identifying the commercial problem, writing the workflow brief, designing the prompt architecture, integrating tools, testing, deploying, and iterating post-launch. You were the builder, not the person who commissioned or reviewed someone else's build
• Experience with AI platforms and tools such as Claude, Lovable, n8n, or equivalent, with specific, named examples of what you built on them, what it did, and how you measured whether it was working
• Track record of designing and documenting operational processes, playbooks, and performance standards,including documentation of how agents are expected to behave, what good output looks like, and where human review is required
• Experience establishing QA frameworks for AI-generated or automated outputs, setting performance benchmarks, monitoring for drift or failure, and iterating on agent behaviour based on real-world results
• Comfortable owning and reporting on KPIs and OKRs, with experience building automated reporting infrastructure rather than pulling data manually

You must be able to demonstrate, with specific examples, that you have:

• Built and deployed at least one AI agent in a professional context and can walk through exactly what it did, how you built it, where it failed, and what you did to fix it
• Designed prompt architecture for a production workflow,not just written prompts, but structured them as part of a repeatable, scalable agent build
• Integrated AI agents with external tools, platforms, or data sources as part of a live commercial or operational workflow
• Identified a commercial or operational problem, translated it into an agent build brief, built the solution yourself, and measured the outcome
• Established and enforced QA standards for automated outputs, including defining what human review is required and building the process to ensure it happens consistently
• Iterated on a deployed agent based on performance data or stakeholder feedback, treating it as a live product, not a finished project

Candidates who cannot provide concrete, specific examples of building and shipping agents will not progress past the application stage. This is a builder role,your portfolio of what you have built is the application.

Skills & capabilities

• Prompt architecture and agent design,able to structure AI instructions for production-grade reliability, not just one-off outputs
• Tool integration,comfortable connecting AI agents to external platforms, APIs, data sources, and internal tooling as part of a live workflow build
• Commercial judgement,able to prioritise build decisions based on revenue impact and business context, identifying which automation opportunities are worth the investment
• Process design instinct,able to map a commercial problem, identify the automation opportunity within it, and design a structured agent-based solution
• Strong cross-functional communication,able to translate between commercial stakeholders who define the problem and technical counterparts who support the infrastructure
• Rigorous approach to AI output review ,understanding that what an agent produces at scale is your responsibility, and building QA into every deployment accordingly

Behaviours we're looking for

• You have shipped things,your instinct is to build a working version, get it into a live environment, and improve it from there rather than designing indefinitely
• You treat deployed agents as live products,you monitor them, catch when they drift, and fix them without being asked
• You apply structured commercial thinking to what you build,you're not building for technical elegance, you're building to remove manual effort and drive revenue outcomes
• You are honest about the limits of what you've built,you know where your agents are reliable and where they require human oversight, and you design for that honestly
• You communicate proactively with commercial leadership when something isn't working, an underperforming agent that goes unreported is a failure of this role, not just a technical issue

Nice to have

• Experience in the affiliate, igaming, media, or performance marketing sectors
• Familiarity with competitor analysis methodologies in a commercial context
• Exposure to product or engineering teams in a workflow or tooling capacity
• Experience building agents that operate across multiple tools or platforms simultaneously,multi-step, multi-tool agent architectures rather than single-task automations

A note for applicants: If your experience with AI is limited to using consumer tools, prompting chatbots, or working within workflows someone else built, this role is likely a step beyond where you are right now. We are looking for someone who has built agents, shipped them into a live environment, watched them fail, fixed them, and made them better. That experience is the baseline, not the ceiling

Perks & Benefits

• Comprehensive private Healthcare Insurance
• Flexible work environment and home office available
• Home office allowance
• Gym & Leisure Allowance
• All the hardware and software you need to be successful
• Regular company events and social outings, activities, Spot Awards and a Monthly Social Club
• Access to courses for Personal and Career Development
• Company Paid Volunteer Day

Overview

Join us to work collaboratively with our talented team of dynamic and passionate engineers to deliver capabilities that enable our customers to make a difference. You'll deploy and operate ArcGIS Velocity and ArcGIS Workflow Manager SaaS solutions. You will also have the opportunity to design, deploy, and operate next-generation real-time and big data GIS software-as-a-service (SaaS) capabilities for thousands of cloud users worldwide.

Our teams have a broad mix of experience levels and tenures that support an environment which promotes professional development. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future. Our team also puts a high value on work-life balance, and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We offer a flexible hybrid schedule so you can have a more productive and well-balanced life both in and outside of work.

The Professional Services division is the consulting and implementation arm of Esri. We break ground in new markets, push the technology envelope and ultimately deliver transformational solutions to high profile clients worldwide. The Professional Services organization is comprised of nearly 1,000 talented business and technical professionals who strive every day to help our users be successful. This product team works closely with solution delivery consultants to envision and then ‘make real’ the emerging requirements in industry, government, and other user communities.

Responsibilities

• Collaborate with a team of SRE engineers to operate SaaS capabilities across multiple regions on the cloud platform
• Design, implement, configure, and utilize monitoring systems to monitor the health of SaaS products
• Manage infrastructure used for ArcGIS Velocity and ArcGIS Workflow Manager, respond to alerts, and troubleshoot problems to resolution
• Develop, implement, and maintain automation solutions for repetitive operational tasks, such as deployment pipelines, incident resolution, and scaling processes
• Design and implement the deployment and upgrade containerized micro-service components that, when combined, power Esri’s SaaS offerings
• Create and automate Git workflows to simplify code integration, testing, and infrastructure deployments
• Participate in technical spike efforts, bringing new innovative ideas to future versions of our software
• Troubleshoot the system incidents and provide root cause analysis reports
• Provide rotational on-call technical support

Requirements

• 5+ years of experience managing Kubernetes (EKS), logging and monitoring (ELK, Prometheus), and container technologies (Docker, ECS)
• Proficient in using Terraform for automating infrastructure provisioning and management
• Ability to design and automate Git workflows for streamlined code integration, testing, and infrastructure deployment
• Ability to write scripts to deploy infrastructure and/or applications (Bash, Python, Terraform)
• High level of understanding and experience with cloud computing platforms (AWS)
• Strong knowledge of Linux Operating system administration, including troubleshooting, performance tuning, and shell scripting
• Proficient in cloud networking, including VPCs, subnets, security groups, and VPNs in platforms like AWS
• Skilled in identifying and resolving system and application issues through effective troubleshooting and root cause analysis
• Working knowledge of a source control and issue management system, preferably GitHub
• Working knowledge of authoring, deploying, and troubleshooting Java applications on AWS Lambda
• Bachelor’s degree in computer science, computer engineering, GIS, or information systems

Recommended Qualifications

• 5+ years of experience designing, administering, and/or maintaining cloud environments, such as AWS, supporting 24×7 high-availability production environments
• Interest in working with GitOps principles to automate the deployment of applications on Kubernetes clusters
• Certifications: AWS Certified Solution Architect Associate, CKA/CKAD or similar
• Experience managing OpenSearch (datastore or logstore), and Kafka for managing distributed data streams and ensuring high availability in large-scale systems
• Ability to work with continuous integration and delivery best practices
• Knowledge of operating resilient, highly available, scalable, and performance SaaS capabilities
• Knowledge of Esri ArcGIS or other web mapping technologies
• Master’s degree in computer science, computer engineering, GIS, or information systems

#LI-DR5

Overview

Join us to work collaboratively with our talented team of dynamic and passionate engineers to deliver capabilities that enable our customers to make a difference. You'll deploy and operate ArcGIS Velocity and ArcGIS Workflow Manager SaaS solutions. You will also have the opportunity to design, deploy, and operate next-generation real-time and big data GIS software-as-a-service (SaaS) capabilities for thousands of cloud users worldwide.

Our teams have a broad mix of experience levels and tenures that support an environment which promotes professional development. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future. Our team also puts a high value on work-life balance, and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We offer a flexible hybrid schedule so you can have a more productive and well-balanced life both in and outside of work.

The Professional Services division is the consulting and implementation arm of Esri. We break ground in new markets, push the technology envelope and ultimately deliver transformational solutions to high profile clients worldwide. The Professional Services organization is comprised of nearly 1,000 talented business and technical professionals who strive every day to help our users be successful. This product team works closely with solution delivery consultants to envision and then ‘make real’ the emerging requirements in industry, government, and other user communities.

Responsibilities

• Collaborate with a team of SRE engineers to operate SaaS capabilities across multiple regions on the cloud platform
• Design, implement, configure, and utilize monitoring systems to monitor the health of SaaS products
• Manage infrastructure used for ArcGIS Velocity and ArcGIS Workflow Manager, respond to alerts, and troubleshoot problems to resolution
• Develop, implement, and maintain automation solutions for repetitive operational tasks, such as deployment pipelines, incident resolution, and scaling processes
• Design and implement the deployment and upgrade containerized micro-service components that, when combined, power Esri’s SaaS offerings
• Create and automate Git workflows to simplify code integration, testing, and infrastructure deployments
• Participate in technical spike efforts, bringing new innovative ideas to future versions of our software
• Troubleshoot the system incidents and provide root cause analysis reports
• Provide rotational on-call technical support

Requirements

• 5+ years of experience managing Kubernetes (EKS), logging and monitoring (ELK, Prometheus), and container technologies (Docker, ECS)
• Proficient in using Terraform for automating infrastructure provisioning and management
• Ability to design and automate Git workflows for streamlined code integration, testing, and infrastructure deployment
• Ability to write scripts to deploy infrastructure and/or applications (Bash, Python, Terraform)
• High level of understanding and experience with cloud computing platforms (AWS)
• Strong knowledge of Linux Operating system administration, including troubleshooting, performance tuning, and shell scripting
• Proficient in cloud networking, including VPCs, subnets, security groups, and VPNs in platforms like AWS
• Skilled in identifying and resolving system and application issues through effective troubleshooting and root cause analysis
• Working knowledge of a source control and issue management system, preferably GitHub
• Working knowledge of authoring, deploying, and troubleshooting Java applications on AWS Lambda
• Bachelor’s degree in computer science, computer engineering, GIS, or information systems

Recommended Qualifications

• 5+ years of experience designing, administering, and/or maintaining cloud environments, such as AWS, supporting 24×7 high-availability production environments
• Interest in working with GitOps principles to automate the deployment of applications on Kubernetes clusters
• Certifications: AWS Certified Solution Architect Associate, CKA/CKAD or similar
• Experience managing OpenSearch (datastore or logstore), and Kafka for managing distributed data streams and ensuring high availability in large-scale systems
• Ability to work with continuous integration and delivery best practices
• Knowledge of operating resilient, highly available, scalable, and performance SaaS capabilities
• Knowledge of Esri ArcGIS or other web mapping technologies
• Master’s degree in computer science, computer engineering, GIS, or information systems

#LI-DR5

Overview

Join us to work collaboratively with our talented team of dynamic and passionate engineers to deliver capabilities that enable our customers to make a difference. You'll deploy and operate ArcGIS Velocity and ArcGIS Workflow Manager SaaS solutions. You will also have the opportunity to design, deploy, and operate next-generation real-time and big data GIS software-as-a-service (SaaS) capabilities for thousands of cloud users worldwide.

Our teams have a broad mix of experience levels and tenures that support an environment which promotes professional development. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future. Our team also puts a high value on work-life balance, and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We offer a flexible hybrid schedule so you can have a more productive and well-balanced life both in and outside of work.

The Professional Services division is the consulting and implementation arm of Esri. We break ground in new markets, push the technology envelope and ultimately deliver transformational solutions to high profile clients worldwide. The Professional Services organization is comprised of nearly 1,000 talented business and technical professionals who strive every day to help our users be successful. This product team works closely with solution delivery consultants to envision and then ‘make real’ the emerging requirements in industry, government, and other user communities.

Responsibilities

• Collaborate with a team of SRE engineers to operate SaaS capabilities across multiple regions on the cloud platform
• Design, implement, configure, and utilize monitoring systems to monitor the health of SaaS products
• Manage infrastructure used for ArcGIS Velocity and ArcGIS Workflow Manager, respond to alerts, and troubleshoot problems to resolution
• Develop, implement, and maintain automation solutions for repetitive operational tasks, such as deployment pipelines, incident resolution, and scaling processes
• Design and implement the deployment and upgrade containerized micro-service components that, when combined, power Esri’s SaaS offerings
• Create and automate Git workflows to simplify code integration, testing, and infrastructure deployments
• Participate in technical spike efforts, bringing new innovative ideas to future versions of our software
• Troubleshoot the system incidents and provide root cause analysis reports
• Provide rotational on-call technical support

Requirements

• 5+ years of experience managing Kubernetes (EKS), logging and monitoring (ELK, Prometheus), and container technologies (Docker, ECS)
• Proficient in using Terraform for automating infrastructure provisioning and management
• Ability to design and automate Git workflows for streamlined code integration, testing, and infrastructure deployment
• Ability to write scripts to deploy infrastructure and/or applications (Bash, Python, Terraform)
• High level of understanding and experience with cloud computing platforms (AWS)
• Strong knowledge of Linux Operating system administration, including troubleshooting, performance tuning, and shell scripting
• Proficient in cloud networking, including VPCs, subnets, security groups, and VPNs in platforms like AWS
• Skilled in identifying and resolving system and application issues through effective troubleshooting and root cause analysis
• Working knowledge of a source control and issue management system, preferably GitHub
• Working knowledge of authoring, deploying, and troubleshooting Java applications on AWS Lambda
• Bachelor’s degree in computer science, computer engineering, GIS, or information systems

Recommended Qualifications

• 5+ years of experience designing, administering, and/or maintaining cloud environments, such as AWS, supporting 24×7 high-availability production environments
• Interest in working with GitOps principles to automate the deployment of applications on Kubernetes clusters
• Certifications: AWS Certified Solution Architect Associate, CKA/CKAD or similar
• Experience managing OpenSearch (datastore or logstore), and Kafka for managing distributed data streams and ensuring high availability in large-scale systems
• Ability to work with continuous integration and delivery best practices
• Knowledge of operating resilient, highly available, scalable, and performance SaaS capabilities
• Knowledge of Esri ArcGIS or other web mapping technologies
• Master’s degree in computer science, computer engineering, GIS, or information systems

#LI-DR5

Overview

Join us to work collaboratively with our talented team of dynamic and passionate engineers to deliver capabilities that enable our customers to make a difference. You'll deploy and operate ArcGIS Velocity and ArcGIS Workflow Manager SaaS solutions. You will also have the opportunity to design, deploy, and operate next-generation real-time and big data GIS software-as-a-service (SaaS) capabilities for thousands of cloud users worldwide.

Our teams have a broad mix of experience levels and tenures that support an environment which promotes professional development. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future. Our team also puts a high value on work-life balance, and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We offer a flexible hybrid schedule so you can have a more productive and well-balanced life both in and outside of work.

The Professional Services division is the consulting and implementation arm of Esri. We break ground in new markets, push the technology envelope and ultimately deliver transformational solutions to high profile clients worldwide. The Professional Services organization is comprised of nearly 1,000 talented business and technical professionals who strive every day to help our users be successful. This product team works closely with solution delivery consultants to envision and then ‘make real’ the emerging requirements in industry, government, and other user communities.

Responsibilities

• Collaborate with a team of SRE engineers to operate SaaS capabilities across multiple regions on the cloud platform
• Design, implement, configure, and utilize monitoring systems to monitor the health of SaaS products
• Manage infrastructure used for ArcGIS Velocity and ArcGIS Workflow Manager, respond to alerts, and troubleshoot problems to resolution
• Develop, implement, and maintain automation solutions for repetitive operational tasks, such as deployment pipelines, incident resolution, and scaling processes
• Design and implement the deployment and upgrade containerized micro-service components that, when combined, power Esri’s SaaS offerings
• Create and automate Git workflows to simplify code integration, testing, and infrastructure deployments
• Participate in technical spike efforts, bringing new innovative ideas to future versions of our software
• Troubleshoot the system incidents and provide root cause analysis reports
• Provide rotational on-call technical support

Requirements

• 5+ years of experience managing Kubernetes (EKS), logging and monitoring (ELK, Prometheus), and container technologies (Docker, ECS)
• Proficient in using Terraform for automating infrastructure provisioning and management
• Ability to design and automate Git workflows for streamlined code integration, testing, and infrastructure deployment
• Ability to write scripts to deploy infrastructure and/or applications (Bash, Python, Terraform)
• High level of understanding and experience with cloud computing platforms (AWS)
• Strong knowledge of Linux Operating system administration, including troubleshooting, performance tuning, and shell scripting
• Proficient in cloud networking, including VPCs, subnets, security groups, and VPNs in platforms like AWS
• Skilled in identifying and resolving system and application issues through effective troubleshooting and root cause analysis
• Working knowledge of a source control and issue management system, preferably GitHub
• Working knowledge of authoring, deploying, and troubleshooting Java applications on AWS Lambda
• Bachelor’s degree in computer science, computer engineering, GIS, or information systems

Recommended Qualifications

• 5+ years of experience designing, administering, and/or maintaining cloud environments, such as AWS, supporting 24×7 high-availability production environments
• Interest in working with GitOps principles to automate the deployment of applications on Kubernetes clusters
• Certifications: AWS Certified Solution Architect Associate, CKA/CKAD or similar
• Experience managing OpenSearch (datastore or logstore), and Kafka for managing distributed data streams and ensuring high availability in large-scale systems
• Ability to work with continuous integration and delivery best practices
• Knowledge of operating resilient, highly available, scalable, and performance SaaS capabilities
• Knowledge of Esri ArcGIS or other web mapping technologies
• Master’s degree in computer science, computer engineering, GIS, or information systems

#LI-DR5

Position Overview

We are seeking an accomplished Healthcare & Institutional Lead to spearhead the planning, design, permitting, and delivery of complex site/civil projects across the Charlotte region and greater Carolina's market. This senior civil engineering leadership role blends technical expertise, strategic vision, and client engagement to expand our presence in healthcare and other institutional sectors, while ensuring consistent excellence in project execution. The Healthcare & Institutional Lead will serve as a trusted advisor to clients, a mentor to staff, and a visible representative of the firm within the Charlotte healthcare and institutional development community.

In this role, you will lead projects including medical office buildings, patient care facilities, hospital campus expansions, central energy plants, and supporting utility and civil infrastructure. In addition, you will guide site/civil delivery for university campus development, K–12 facilities, public-sector institutions, and other mission-driven environments where reliability, resiliency, and stakeholder coordination are critical. Success requires strong command of technical design and regulatory processes, paired with the ability to anticipate client needs, manage complex project teams, and deliver predictable outcomes.

A critical component of this role is the ability to partner seamlessly with architects and multidisciplinary design teams. The ideal candidate brings an established track record of collaborating with architectural firms from concept planning through construction, understanding how site and civil decisions influence building design, cost, schedule, and approval pathways. Strong relationships with architects—and the ability to build new ones—will be essential for driving pursuits, expanding opportunities, and delivering high-quality, integrated solutions. This leader will be skilled at aligning owners, architects, and engineering teams around shared goals, ensuring projects move efficiently through permitting and execution while maintaining exceptional client service.

At McAdams, we invest in growth-minded leaders who are eager to build, innovate, and elevate those around them. You will have the autonomy to shape strategy, influence market direction, and expand capabilities—supported by a collaborative leadership team, robust internal resources, and a strong platform for long-term career development. This is an opportunity for a leader who thrives in an entrepreneurial environment, values continuous improvement, and is motivated by creating lasting impact in the communities we serve.

Key Responsibilities

• Direct healthcare-focused civil engineering projects from concept through completion, ensuring compliance with regulatory standards, healthcare codes, and client expectations.
• Develop and implement strategies to expand the firm’s healthcare market presence, leveraging industry knowledge, market trends, and client/architect relationships.
• Partner with architects, healthcare administrators, mechanical engineers, contractors, and multidisciplinary teams to deliver facilities that enhance patient care, operational efficiency, and sustainability.
• Manage project budgets, schedules, staffing, and quality control to deliver successful outcomes on time and within scope.
• Lead an engineering team to execute healthcare projects, fostering professional growth and technical excellence.
• Lead permitting efforts, working with local agencies and municipalities to ensure timely approvals and compliance with applicable regulations. Address agency comments and facilitate site permitting processes.
• Coordinate and collaborate with internal disciplines, technical specialists, and subconsultants to deliver quality outcomes. Represent the firm at conferences, client meetings, and community engagements to strengthen partnerships, visibility, and thought leadership.
• Identify and mitigate project risks, ensuring compliance with environmental, safety, and healthcare facility standards.

Skills + Experience

• Four-year bachelor’s degree from an accredited program in Civil Engineering, Environmental Engineering, Biological and Agricultural Engineering, Civil Engineering Technology, or related field required
• EI required; PE or on track to obtaining PE strongly preferred
• 10+ years of civil engineering experience with significant exposure to healthcare or campus projects.
• Proven track record managing complex, multidisciplinary projects and leading diverse teams.
• Strong knowledge of healthcare facility design standards, site development, utilities, stormwater management, and environmental considerations.
• Exceptional communication, negotiation, and relationship-building skills to engage stakeholders and build trust.
• Experience working with multidisciplinary architect teams, including building and site mechanical engineers.
• Experience in various project delivery models including traditional design-bid-build, design-build, CMAR, etc.
• Ability to identify market opportunities, develop business strategies, and contribute to firm-wide growth initiatives.

Why Join Us

• Shape healthcare infrastructure that directly improves patient outcomes and strengthens communities.
• Senior role with influence across the firm and recognition within the healthcare industry.
• Work in a multidisciplinary environment that values innovation, sustainability, and teamwork.
• Opportunities for advancement into executive leadership and participation in firm-wide strategic initiatives.
• Compensation and benefits aligned with senior-level responsibilities, including performance incentives, professional development support, and flexible work arrangements.
• Be part of a firm consistently ranked among top civil engineering and healthcare design leaders.

Work Environment + Physical Demands

The characteristics described below are representative of those encountered while performing the essential functions of this position. When properly requested and when feasible (without undue hardship to the company), reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.

• Work will primarily be in an office setting with limited opportunities to be exposed to adverse environmental conditions.
• Work will be primarily working with fingers by picking, pinching, typing, and grasping often with repetitive motion.
• Must have visual acuity for viewing a computer screen, the ability to talk, hear and sit for extended periods of time.
• Must be able to carry, lift and push/pull up to 5 pounds frequently and up to 30 pounds occasionally.
• Additional physical duties may be required as necessary.