The Ideal Candidate

You have three or more years of experience in producing product-related content, preferably within SaaS technology, digital auth or payments sectors. You excel at translating complex technical information into clear, accessible content for diverse audiences, from customer service representatives through technical administrators. Proactive and inquisitive, you are comfortable engaging with engineers and technical staff to distill key insights. You are adept at both structuring and creating content across various media, including training materials, specifications, guides, video transcripts, and schematics. Collaborative by nature, you thrive in a team environment and effectively coordinate with teams to deliver cohesive and impactful product communications.

The Role

As a Product Content Specialist, you will:

• Develop and maintain a deep understanding of our card payment authentication products (incl. 3DS ACS, 3DS Server MPI, 3DS Directory Server), fraud risk intelligence products (signal and rules processing) and customer authentication products (biometrics, device signals, customer identity, OTPs, etc.)
• Create and structure high-quality, engaging content that effectively communicates product features, benefits, and usage to a variety of audiences.
• Think like a business analyst to proactively gather the right information through interacting with developers, technical documents, and other resources, to achieve outcomes.
• Balance tasks such as coordinating inputs from others, developing drafts, synthesizing complex concepts into understandable forms, and presenting ideas for deliberation before formalizing content.
• Tailor content to meet the needs of different audiences (personas) and stakeholders, ensuring clarity and relevance.
• Collaborate closely with your manager, a technical writer and a graphic designer to produce cohesive and visually appealing content.
• Contribute to the development of training materials, product guides, product specifications, customer communications, video scripts, schematics, and more.
• Continuously seek opportunities to improve content quality and effectiveness.

Responsibilities

• Content Creation: Produce clear, concise, and engaging product content for various audiences and platforms, including but not limited to product guides, training courses, reference portals, animation transcripts and customer communications.
• Content Governance: structure, organize and maintain all published product materials on the Entersekt Knowledge Centre (online reference portal).
• Information Gathering: Actively seek out information from internal wiki resources, engineers and technical personnel to inform content development.
• Concept Synthesis & Structuring: Distill complex technical concepts into an understandable structure and product messaging. This may include supporting diagrams, visuals, or customer communications.
• Management & Coordination: Manage collaboration with team members and stakeholders to ensure content accuracy and consistency. Balance multiple tasks including drafting, reviewing, and finalizing content, while meeting deadlines.
• Stakeholder Communication: Present concepts to management for deliberation and incorporate feedback effectively.
• Quality Assurance: Edit and proofread content to maintain high standards of quality and professionalism.

Skills and Experience

Successful candidates for this role will generally possess the following qualifications and skills:

• Experience: 3+ years in product content creation, preferably in SaaS technology or payments industries.
• Technical Acumen: Ability to understand, structure and communicate complex digital products and authentication methods. 
• Proactive Inquiry: Skilled at asking pertinent questions to extract necessary information from technical teams.
• Writing Skills: Exceptional writing and editing abilities, with a focus on clarity and audience engagement.
• Industry Knowledge: Familiarity with, or ability to learn quickly about, digital 3DS products, fraud risk products and customer authentication products.
• Audience Adaptability: Proven ability to tailor content for various audiences and comprehend their unique needs.
• Collaboration: Strong track record of working effectively within cross-functional teams.
• Tools & Software: Highly proficient in Office 365 across Word, PowerPoint, Excel and OneDrive. Proficiency with technical content writing like Markdown and PlantUML preferred. Understanding of Gitlab and VuePress hosting is a plus.
• Education: Bachelor’s degree. 

Personality Attributes

• Communicative: Excellent interpersonal skills with the ability to articulate ideas clearly and effectively.
• Inquisitive: Naturally curious and unafraid to seek clarification to fully understand complex topics.
• Self-Reliant: Able to independently gather and synthesize information without over-reliance on others.
• Detail-Oriented: Meticulous attention to detail in all aspects of work.
• Organized: Strong organizational skills, capable of managing multiple priorities and projects.
• Proactive: A strong sense of initiative and the ability to work independently.
• Creative: Innovative thinker who can bring fresh ideas to content development.
• Adaptable: Flexible and able to thrive in a fast-paced, dynamic environment.

About us: 

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don’t do memecoins.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

In Luno’s customer-focused environment, the Workforce Analyst plays a key role in driving operational excellence through data, insights, and planning. You will create, maintain, and continuously improve schedules and forecasts to enable the achievement of service-level goals while ensuring the best possible experience for both customers and our Customer Success teams.

You’ll use your analytical expertise and scenario-based thinking to help Luno stay ahead of changing customer behaviors and global crypto trends. This means not only reacting to volume changes but anticipating them—collaborating closely with Customer Success leadership and global WFM peers to ensure our plans are flexible, data-informed, and future-ready.

You’re an analytical problem solver who thrives in a fast-paced, high-energy environment and can translate data into clear operational decisions. You bring strong communication skills, curiosity, and a continuous improvement mindset that helps shape how we work today and how we plan for tomorrow.

Your mission will involve:

• Serving as a subject-matter expert on workforce optimisation and capacity planning.
• Ensuring service level targets are consistently achieved through accurate forecasting, scheduling, and proactive planning.
• Building and maintaining forecasting models that account for historical data, customer trends, seasonality, and external market factors (including crypto market activity).
• Developing scenario-based plans to anticipate potential surges, downtime, or unexpected events, ensuring we are operationally prepared for varying demand scenarios.
• Maintaining, testing, and improving our scheduling software and workforce tools.
• Conducting data analysis to identify opportunities for improved coverage, productivity, and cost efficiency.
• Collaborating with Customer Success leadership and Team Leads to review scheduling effectiveness and adjust approaches based on feedback, performance trends, and evolving customer needs.
• Reporting on key workforce metrics such as Service Level, Forecast Accuracy, AHT, Shrinkage, Coverage, and CPH, and providing insights and recommendations.
• Continuously reviewing and refining WFM processes to enhance flexibility and responsiveness to market and business changes.
• Monitoring intraday performance, identifying real-time risks or opportunities, and making actionable recommendations.
• Maintaining and approving time-off requests, tracking attendance, and managing non-productive time to ensure optimal staffing balance.

In your first six months, you will:

• Build strong partnerships with the Customer Success and WFM teams across regions to understand operational needs and planning nuances.
• Support the implementation of an enhanced WFM framework, evaluating tools and processes for greater accuracy and agility.
• Lead scenario-based forecasting reviews, linking crypto market activity and customer engagement trends to potential demand impacts.
• Create data visualisations and dashboards that help stakeholders quickly understand performance trends and planning outcomes.
• Contribute to continuous improvement projects focused on schedule optimization, forecasting precision, and global capacity alignment.

The ideal Lunaut for this role:

• 2+ years Workforce Management experience, preferably in a multi-region or high-growth environment.
• Strong analytical background with the ability to translate complex data into actionable insights and recommendations.
• Experience using forecasting and scheduling tools, as well as proficiency in Google Sheets, Excel, or BI tools (e.g. Looker).
• Demonstrated ability to plan for different operational scenarios and model the impact of business or market changes.
• Collaborative mindset — comfortable engaging with stakeholders at all levels to align plans and drive improvements.
• Detail-oriented and proactive with excellent problem-solving, time management, and communication skills.
• Adaptable to change, resilient under pressure, and passionate about improving processes and finding smarter ways of working.

 Life at Luno:

• Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Improve body and mind, with excellent private medical insurance. 
• Access to Learnably and our additional learning platforms for your personal and professional development.
• Generous maternity / paternity and even paw-ternity for your furry friend.
• Annual Inspiration Day
• A collaborative, friendly work community, with regular social events
• Free access to Headspace – a full library of guided meditations, sleep stories, and music.
• 0 fees with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the role

The Risk and Fraud Analyst will be responsible for investigating and monitoring queues with defined rules. This role requires a proactive, detail-oriented, creative, fast thinking individual who can work independently, collaborate effectively, and drive results. The role is shift based to ensure the corrective detection and prevention of fraud rules within the business. Ensuring the fraud alerts on the back office system are actioned promptly to minimize loss. 

What you'll be doing

• Willingness to work in a dynamic, high growth environment and should be willing to work shifts during the week, weekends and holidays
• Monitor various queues and define corrective and preventive actions
• Ensure all agreed timelines for investigations are met
• Maintain a customer-centric throughout the process lifecycle
• Monitor the quality investigations and that strong customer service and root cause analysis has been applied during the investigation
• Analyse documents, e.g ID, passports. Identify any fabricated documents
• Engage with stakeholders to improve processes
• Identify gaps within the process and systems and provide suggestions to mitigate the risk

What you'll bring

• 2 years experience within the Gambling industry
• 2 to 3 years experience in fraud prevention, detection, and investigation
• Problem-solving and analytical experience
• Strong communication and interpersonal skills

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

takealot.com, a leading South African online retailer, is looking for a highly talented Senior Analyst to join our team in Cape Town with a specific focus on TakealotMORE & Cross Group.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment, and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Group Head: Customer Insights and Engagement

Your mission, should you choose to accept it:

TakealotMORE Analytics

• Own subscription growth forecasting, including detailed component-level predictions (free-to-paid conversions, reactivations, cancellations, tier migrations)
• Create and maintain dashboards and reports tracking subscription KPIs, member behaviour, and service utilisation
• Collaborate with data engineering teams to improve subscription attribution measurement and reporting
• Conduct root-cause analyses of subscription metric variances and performance changes
• Analyse subscription customer lifetime value, retention patterns, and churn drivers
• Develop data-driven recommendations for subscriber growth strategies and retention initiatives
• Build predictive models to identify at-risk subscribers and growth opportunities
• Design and analyse A/B tests to optimise subscription experience and conversion funnels

Cross Group Analytics 

• Own cross-platform growth forecasting, including detailed component-level predictions
• Develop and maintain attribution frameworks for cross-platform customer journeys and acquisition paths
• Create and maintain dashboards and reports tracking cross-platform rates, attribution and customer behaviour across cohorts.
• Investigate cross-platform performance issues and variances through root-cause analysis
• Conduct cohort analyses, tracking customer behaviour and value creation across the ecosystem
• Map customer interactions across Takealot and Mr D to identify cross-selling and migration opportunities
• Create actionable customer segmentation strategies for targeted marketing and product initiatives

TakealotMORE & Cross Group Marketing Performance 

• Measure and optimise marketing campaign performance across the full funnel for TakealotMORE and cross-platform initiatives
• Drive ROAS (Return on Ad Spend) optimisation recommendations for marketing investments
• Establish marketing performance accountability frameworks with measurable growth targets
• Conduct comprehensive new subscriber and customer acquisition analytics, including acquisition cost and performance optimisation
• Track and optimise cross-platform marketing attribution and impact
• Develop marketing attribution frameworks to track customer acquisition and conversion across subscription marketing channels
• Create marketing performance dashboards tracking campaign-driven subscription metrics and acquisition patterns
• Conduct competitive intelligence analysis to inform cross-group marketing strategies and positioning
• Develop and maintain marketing budget allocation frameworks and ROI measurement standards
• Lead marketing performance reviews and accountability reporting across the group

Strategic Analysis & Collaboration

• Collaborate with data engineering and analysts in the business units to ensure data quality, accessibility and correct attribution measurement
• Partner with Marketing, Product, and Technology teams on cross-platform growth and marketing optimisation
• Prioritise and manage analytics/BI requests and backlog; produce executive reports for marketing and growth performance
• Document analytical methods, technical specifications and processes; drive process improvement and knowledge management
• Lead analytical strategy and methodology development across TakealotMORE and Cross Group initiatives
• Present findings and recommendations to senior stakeholders, including marketing leadership and C-suite

Qualifications and Experience:

• Relevant postgraduate qualification in Statistics, Mathematics, Computer Science, Economics, or a related quantitative field
• 5-7 years of analytical experience in commercial analytics, management consulting, market research, or similar roles
• Experience with growth target setting and performance accountability reporting
• Experience handling large datasets and building business models
• Experience with subscriptions and/or cross-platform businesses
• Experience developing marketing performance frameworks and accountability systems
• Retail/e-commerce or data science exposure is beneficial
• Experience in cross-functional collaboration with marketing, product, and technology teams
• Marketing analytics experience, including campaign performance, attribution modelling, and ROAS optimisation

Skills, Knowledge and Abilities Required:

Core Technical Skills

• Advanced SQL and R or Python
• Experience working with Google BigQuery (GBQ) and Looker (or similar platforms)
• Google Analytics expertise and certification advantageous
• Advanced statistical methods, hypothesis testing, experimental design, and research methodology
• Machine learning techniques, forecasting model development, and advanced modelling techniques

Marketing & Analytics Expertise

• Marketing attribution modelling and cross-channel attribution
• Customer journey analytics, LTV modelling, cohort analysis, segmentation
•  A/B testing design and analysis for both product and marketing initiatives
• ROAS analysis and marketing performance measurement
• Marketing automation platforms and MarTech stack management
• Brand tracking and market research methodologies
• Marketing performance framework development and accountability system design
• Budget optimisation and allocation modelling
• Customer acquisition cost modelling and optimisation

Business & Presentation

• Advanced presentation skills with Google Workspace (Sheets, Slides)
• Executive dashboard development and visual storytelling
• Strong data extraction/manipulation and technical documentation
• Marketing technology integration and process optimisation
• Ability to manage multiple analytical projects and stakeholder requests simultaneously
• Deep understanding of digital commerce KPIs, conversion funnels, and customer acquisition

Attributes Required:

• Advanced problem-solving abilities with strong diagnostic skills for root-cause analysis and hypothesis-driven investigation
• Deep understanding of e-commerce, subscription, and marketplace business models 
• Marketing performance accountability expertise with framework development capabilities
• Exceptional storytelling and presentation skills with the ability to influence stakeholders 
• Cross-functional leadership capabilities with strong stakeholder management and consensus-building skills
• Strong documentation mindset with focus on process improvement, automation, and knowledge management
• Ability to connect analytical insights to business strategy and drive data-driven decision making
• Self-guided learner with strong prioritisation skills, attention to detail under pressure, and a deadline-driven approach
• Can-do attitude with high energy, bias toward action, and passion for brand and customers

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, it's all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities to apply.

takealot.com, a leading South African online retailer, is looking for a highly talented Senior Analyst to join our team in Cape Town with a specific focus on TakealotMORE & Cross Group.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment, and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Group Head: Customer Insights and Engagement

Your mission, should you choose to accept it:

TakealotMORE Analytics

• Own subscription growth forecasting, including detailed component-level predictions (free-to-paid conversions, reactivations, cancellations, tier migrations)
• Create and maintain dashboards and reports tracking subscription KPIs, member behaviour, and service utilisation
• Collaborate with data engineering teams to improve subscription attribution measurement and reporting
• Conduct root-cause analyses of subscription metric variances and performance changes
• Analyse subscription customer lifetime value, retention patterns, and churn drivers
• Develop data-driven recommendations for subscriber growth strategies and retention initiatives
• Build predictive models to identify at-risk subscribers and growth opportunities
• Design and analyse A/B tests to optimise subscription experience and conversion funnels

Cross Group Analytics 

• Own cross-platform growth forecasting, including detailed component-level predictions
• Develop and maintain attribution frameworks for cross-platform customer journeys and acquisition paths
• Create and maintain dashboards and reports tracking cross-platform rates, attribution and customer behaviour across cohorts.
• Investigate cross-platform performance issues and variances through root-cause analysis
• Conduct cohort analyses, tracking customer behaviour and value creation across the ecosystem
• Map customer interactions across Takealot and Mr D to identify cross-selling and migration opportunities
• Create actionable customer segmentation strategies for targeted marketing and product initiatives

TakealotMORE & Cross Group Marketing Performance 

• Measure and optimise marketing campaign performance across the full funnel for TakealotMORE and cross-platform initiatives
• Drive ROAS (Return on Ad Spend) optimisation recommendations for marketing investments
• Establish marketing performance accountability frameworks with measurable growth targets
• Conduct comprehensive new subscriber and customer acquisition analytics, including acquisition cost and performance optimisation
• Track and optimise cross-platform marketing attribution and impact
• Develop marketing attribution frameworks to track customer acquisition and conversion across subscription marketing channels
• Create marketing performance dashboards tracking campaign-driven subscription metrics and acquisition patterns
• Conduct competitive intelligence analysis to inform cross-group marketing strategies and positioning
• Develop and maintain marketing budget allocation frameworks and ROI measurement standards
• Lead marketing performance reviews and accountability reporting across the group

Strategic Analysis & Collaboration

• Collaborate with data engineering and analysts in the business units to ensure data quality, accessibility and correct attribution measurement
• Partner with Marketing, Product, and Technology teams on cross-platform growth and marketing optimisation
• Prioritise and manage analytics/BI requests and backlog; produce executive reports for marketing and growth performance
• Document analytical methods, technical specifications and processes; drive process improvement and knowledge management
• Lead analytical strategy and methodology development across TakealotMORE and Cross Group initiatives
• Present findings and recommendations to senior stakeholders, including marketing leadership and C-suite

Qualifications and Experience:

• Relevant postgraduate qualification in Statistics, Mathematics, Computer Science, Economics, or a related quantitative field
• 5-7 years of analytical experience in commercial analytics, management consulting, market research, or similar roles
• Experience with growth target setting and performance accountability reporting
• Experience handling large datasets and building business models
• Experience with subscriptions and/or cross-platform businesses
• Experience developing marketing performance frameworks and accountability systems
• Retail/e-commerce or data science exposure is beneficial
• Experience in cross-functional collaboration with marketing, product, and technology teams
• Marketing analytics experience, including campaign performance, attribution modelling, and ROAS optimisation

Skills, Knowledge and Abilities Required:

Core Technical Skills

• Advanced SQL and R or Python
• Experience working with Google BigQuery (GBQ) and Looker (or similar platforms)
• Google Analytics expertise and certification advantageous
• Advanced statistical methods, hypothesis testing, experimental design, and research methodology
• Machine learning techniques, forecasting model development, and advanced modelling techniques

Marketing & Analytics Expertise

• Marketing attribution modelling and cross-channel attribution
• Customer journey analytics, LTV modelling, cohort analysis, segmentation
•  A/B testing design and analysis for both product and marketing initiatives
• ROAS analysis and marketing performance measurement
• Marketing automation platforms and MarTech stack management
• Brand tracking and market research methodologies
• Marketing performance framework development and accountability system design
• Budget optimisation and allocation modelling
• Customer acquisition cost modelling and optimisation

Business & Presentation

• Advanced presentation skills with Google Workspace (Sheets, Slides)
• Executive dashboard development and visual storytelling
• Strong data extraction/manipulation and technical documentation
• Marketing technology integration and process optimisation
• Ability to manage multiple analytical projects and stakeholder requests simultaneously
• Deep understanding of digital commerce KPIs, conversion funnels, and customer acquisition

Attributes Required:

• Advanced problem-solving abilities with strong diagnostic skills for root-cause analysis and hypothesis-driven investigation
• Deep understanding of e-commerce, subscription, and marketplace business models 
• Marketing performance accountability expertise with framework development capabilities
• Exceptional storytelling and presentation skills with the ability to influence stakeholders 
• Cross-functional leadership capabilities with strong stakeholder management and consensus-building skills
• Strong documentation mindset with focus on process improvement, automation, and knowledge management
• Ability to connect analytical insights to business strategy and drive data-driven decision making
• Self-guided learner with strong prioritisation skills, attention to detail under pressure, and a deadline-driven approach
• Can-do attitude with high energy, bias toward action, and passion for brand and customers

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, it's all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities to apply.

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We’re Looking For:

The Manager, Executive Education Analytics is responsible for the day-to-day analytical leadership of the Exec Ed program pod in Cape Town. This role sits between the Director and the analyst team  -  translating strategic direction into operational rigor, ensuring analysts are producing high-quality outputs on time, and serving as the primary point of accountability for program-level spend and performance across the pod. You will manage a team of analysts who each own a portfolio of Exec Ed programs end-to-end, and you will be expected to know every program in your pod well enough to speak to it at any moment. This is a hands-on leadership role that requires both people management depth and strong analytical credibility.

Responsibilities Include, But Are Not Limited To:

1. Team Management &  Analyst Development

• Manage and develop a pod of 3-4 analysts, each responsible for demand generation analytics and program performance for a defined set of Exec Ed programs.
• Set and maintain a high quality bar for analyst outputs - spend plans, forecasts, and meeting preparation should not reach stakeholders without a manager's review.
• Run structured 1:1s with each analyst focused on work quality, skill development, and wellbeing - not just status updates.
• Actively develop analyst capability particularly in areas where the new unified model requires growth: spend planning, forecasting methodology, and partner communication.
• Manage capacity and prioritization across the pod, escalating to the Director when workload or capability creates genuine delivery risk.

 2. Spend Management & Budget Oversight

• Own the pod-level view of Exec Ed spend tracking actuals versus plan across all programs in the pod and flagging material variances to the Director in a timely manner.
• Review and approve analyst spend plans before they are submitted to the media execution team, ensuring plans are analytically sound and aligned to program goals.
• Serve as the escalation point for spend-related questions from media, finance, or internal stakeholders within your pod.
• Ensure analysts are held accountable to budget accuracy and that spend decisions are documented and defensible.

 3. Analytics & Program Performance

• Maintain a real-time view of all programs in the pod  -  you should be able to speak to any program's status, funnel performance, and risks without preparation.
• Review cohort forecasts produced by analysts ensuring they reflect current pacing, are methodologically consistent, and are ready for stakeholder consumption.
• Own submit-to-registration analysis at the pod level  -  identifying systemic patterns across programs and surfacing insights to the Director and broader team.
• Ensure the pod meeting cadence is maintained with analysts leading well-prepared, data-driven program performance conversations on the agreed schedule.

 4.  Portfolio Visibility & Stakeholder Engagement

• Contribute to portfolio-level reporting by ensuring pod-level data is accurate, submitted on time, and in the correct format for rollup by the Director.
• Serve as a senior analytical resource in stakeholder conversations where analyst-level presence is insufficient - stepping in to provide additional context or credibility.
• Partner with US-based colleagues including the broader Analytics leadership team, maintaining tight alignment on spend plans, forecasting methodology, and portfolio priorities.
• Support partner-facing engagements as needed, ensuring that the analytical narrative presented to university partners is accurate, clear, and reflects the full picture of program performance.

 5.  Operations & Team Rhythm

• • Own the operational cadence of the pod including spend plan submission timelines, forecast cycles, and program meeting schedules.
  • Establish and maintain team norms around data hygiene, output formatting, and stakeholder communication  particularly important as the CT team is new and norms are being set.
  • Coordinate with the Lead Analyst (Portfolio) to ensure program-level data flows correctly into portfolio analytics workstreams such as contact strategy and partner reporting.
  • Identify and flag process improvement opportunities including areas where tooling or automation could reduce manual work across the pod.

Things That Should Be In Your Background:

• 5+ years of experience in analytics, with at least 1-2 years in a people management or formal mentoring role.
• Strong command of demand generation analytics, media spend management, and registration or enrollment funnel performance.
• Proven ability to hold a team accountable to output quality and deadlines while maintaining a coaching and development mindset.
• Highly organized - you can track multiple programs, workstreams, and analyst portfolios simultaneously without dropping threads.
• Strong communicator, comfortable in both internal stakeholder settings and cross-timezone collaboration with US-based leadership.
• Analytically credible - you can engage deeply with the work your analysts are producing and identify issues before they reach stakeholders.
• Proficiency in analytics and BI tools; SQL or equivalent querying skills.

Other Attributes That Will Help You In This Role:

• Experience in higher education, ed-tech, or an enrollment- or subscription-based business.
• Familiarity with CRM systems, contact strategy analytics, or customer journey frameworks.
• Experience working in a globally distributed team with remote leadership.

•  Exposure to cohort-level forecasting methodology and registration funnel analytics.

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include: 

2 complimentary Getsmarter short courses per year

Subsidised medical aid with Discovery Health Medical Scheme

4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit

Employee Assistance Program (EAP)

Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com. 

About 2U LLC.

For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.

About edX

edX is the education movement for restless learners and a leading global online learning platform from 2U, LLC. Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.

Learn more at https://2u.com/careers/
#NoBackRow

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay. 

2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We’re Looking For:

The Director of Executive Education Analytics leads a dedicated Cape Town-based analytics team responsible for the full performance of 2U's Exec Ed portfolio. Reporting directly to the VP of Analytics, this is a senior leadership role with broad scope: you will oversee a team of analysts and managers, own the analytical strategy for the Exec Ed business, and serve as the most senior analytics voice in partner and leadership conversations for this segment. The role sits at the intersection of people leadership, investment management, and business performance - and requires someone who can operate with authority at both the strategic and operational level.

Responsibilities Include, But Are Not Limited To:

1. Team Management & Development

• Lead and manage the Cape Town Exec Ed analytics team, including a Senior Manager, Lead Analyst (Portfolio), and Senior Analysts.

• Set clear expectations for performance, output quality, and professional development across the team.

• Own the hiring, onboarding, and capability development of direct reports and the broader team beneath them.

• Create a high-performance team culture that is analytically rigorous, partner-oriented, and accountable to outcomes.

• Serve as the escalation point for people, performance, and stakeholder issues within the Exec Ed analytics function.

2. Spend Management & Investment Oversight

• Own the analytical oversight of Exec Ed media investment ensuring spend plans are grounded in performance data, aligned to program goals, and executed correctly by media teams.

• Hold the team accountable to monthly spend plan production and budget management for every program in the Exec Ed portfolio.

• Partner with the Demand Generation and Media teams to ensure investment decisions are informed by full-funnel analytics, not channel metrics alone.

• Provide leadership-level visibility into spend performance, variance from plan, and the analytical rationale behind investment decisions.

3. Analytics & Program Performance

• Ensure the team delivers rigorous, timely program performance analytics across all Exec Ed offerings - covering funnel performance, submit-to-registration conversion, and cohort-level outcomes.

• Own the registration forecasting function for Exec Ed, ensuring forecasts are accurate, consistently produced, and clearly communicated to business stakeholders.

• Drive the team toward analytical best practices including the use of consistent methodologies, clean data hygiene, and a push toward automation where appropriate.

• Lead or sponsor program performance conversations with senior internal stakeholders, stepping in where Director-level presence is required.

4. Portfolio Performance & Partner Reporting

• Maintain a portfolio-level view of Exec Ed program health - tracking trends, identifying systemic risks, and ensuring leadership has a clear picture of the business at all times.

• Oversee partner reporting ensuring that analytics delivered to university partners are accurate, well-presented, and reflect the full scope of program performance.

• Oversee contact strategy analytics and customer journey analytics for Exec Ed, ensuring the team is building the right frameworks to measure and optimize the learner experience.

• Partner with the VP of Analytics and CMO on portfolio-level strategy, cross-functional priorities, and Exec Ed business planning.

5. .  Cross-Functional Leadership

• • Serve as the senior Exec Ed analytics representative in cross-functional forums involving Finance, Media, Demand Generation, and Partner teams.

  • Partner with the Finance team on program-level financial reporting, forecast alignment, and budget planning.

  • Coordinate with the Degree Analytics team particularly the Portfolio Analytics function, to ensure consistency in methodology and reporting standards across the organization.

  • Represent the analytics function in partner-facing conversations where a Director-level presence is required.

Things That Should Be In Your Background:

• 8+ years of experience in analytics, with at least 3 years leading a team of 4 or more analysts or managers.

• Demonstrated ownership of a business analytics function with accountability for both people and outcomes.

• Strong command of demand generation analytics, media spend management, and enrollment or registration funnel performance.

• Experience engaging with external partners or clients in an analytics capacity  -  you are comfortable in the room with senior stakeholders.

• Ability to operate with autonomy in a Cape Town-based role while maintaining close alignment with US-based leadership.

• Excellent communication skills  -  you present analytical findings clearly and confidently to executive and partner audiences.

• Proficiency in analytics and BI platforms (Tableau, Looker, or equivalent) and strong SQL or equivalent querying skills.

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include: 

• 2 complimentary Getsmarter short courses per year
• Subsidised medical aid with Discovery Health Medical Scheme
• 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
• Employee Assistance Program (EAP)
• Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com. 

About 2U LLC

For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.

About edX

edX is the education movement for restless learners and a leading global online learning platform from 2U, LLC. Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.

Learn more at https://2u.com/careers/
#NoBackRow

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay. 

2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Who we are

S-RM is a global intelligence and cyber security consultancy. Since 2005, we’ve helped some of the most demanding clients in the world solve some of their toughest information security challenges.

We’ve been able to do this because of our outstanding people. We’re committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success.

But we also know that work isn’t everything. It’s about the lives and careers it helps us build. We’re immensely proud of this culture and we invest in our people’s wellbeing, learning, and ideas every day.

We’re excited you’re thinking about joining us

Working in Cyber at S-RM

Our Cyber Security division is the fastest-growing part of S-RM. The cyber sector is always evolving, and our Incident Response and Managed Services practices are in more demand than ever.

We’re building a team to meet this challenge.  We’re quick to respond, innovate, and improve.  We don’t get too hung up on hierarchy or bureaucracy.  If your ideas are good enough, we’ll empower you to implement them.  If you’re the best person to talk to a customer, you’ll get that opportunity, regardless of the title in your email signature. And when you need a hand, your team will always have your back.

We also don’t believe there’s a typical cyber security professional.  We’ve built a team of intelligence analysts, technical specialists, software developers, investigators, risk managers, and more.  You’ll always find a range of perspectives and expertise to help you learn and grow.

If that sounds like your kind of team, we’d like to hear from you.

The role

Cyber Threat Intelligence (CTI) is an integral part of our Incident Response (IR) and Managed Services practices. As a CTI analyst you will be a critical part of our wider cyber team’s success.

You will work across the full intelligence cycle to help our clients respond and recover to security incidents, and stay ahead of evolving threats, including:

• Threat Actor Intelligence: You will track developments in the ransomware and cybercrime ecosystem, and write and update profiles on key threat actors of interest which will be shared with clients to inform case strategy and externally as thought leadership
• Threat Actor Engagement: You will monitor leak sites and negotiation portals across our global IR cases, and inform case leads of regular developments. You will assist with researching and drafting attestations on sanctions exposure for given threat actors
• Dark Web Monitoring: You will use threat intelligence platforms and specialist tools to conduct targeted research the dark web and set up and deliver regular monitoring engagements. You will assist with renewals of these cases
• Technical IOC Management: You will help collate technical indicators of compromise (IOCs) from across our global IR team, ensure these are enriched and correctly classified, and facilitate dissemination across the organisation to improve the operational effectiveness of our IR and Managed Services teams
• Incident Data Collection and Analysis: You will help ensure that incident data collected by our global IR team from our engagements is accurate and consistent. You will assist with the management of this dataset, and with analysis to produce regular reporting on trends and insights to use for presentations, events and training sessions
• CTI-lead analysis: You will assist with in-depth investigations which have a strong threat intelligence component, including conducting research and drafting client-facing reports
• Blockchain analysis: You will use specialist tools to trace ransom payments to identify sanctions exposure or other compliance risks, and draft reports to present findings to clients
• Thought leadership: You will contribute to public write ups and presentations on new vulnerabilities, trends, and threat actor techniques
• Help develop and share domain expertise: We will support you in growing your cyber expertise, including sharing it with the wider team through internal initiatives and programs.
• Help contribute to business development: You will help cultivate and manage close relationships with external partners who we share intelligence with and help identify business development opportunities.

Other features of the role include:

• Variety of casework: no day will be the same. Our team responds to a huge variety of incidents for both public and corporate clients.
• Range of opportunities: you will have opportunities to broaden your security awareness into testing and advisory projects, in addition to deepening your cyber threat intelligence and incident response expertise.
• Flexible working practices: responding to incidents can be intense, high-pressure work. We are mindful of our team’s work/life balance and offer flexible working options to support your wellbeing.

What we're looking for

Candidates with the following qualifications and experience are likely to succeed as Cyber Threat Intelligence Analysts at S-RM. 

That said, if you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box—we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.

We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives.

Required Skills:

• Excellent written and verbal communication skills, with the ability to produce clear and  concise reports.
• Strong analytical and problem-solving skills, including the ability to work with incomplete, ambiguous, or conflicting information.

• Understanding of foundational cyber concepts, such as common attack vectors (e.g., phishing, credential misuse), high-level security terminology, and general threat actor motivations.
• Understanding of core intelligence concepts, including the intelligence lifecycle, requirements gathering, and the distinction between tactical, operational, and strategic intelligence outputs.

• A demonstrated interest in cyber threats, including financially-motivated activity such as ransomware and extortion.

Preferred Skills:

• Academic or professional background in a research-focused discipline (qualitative or quantitative), such as Political Science, Intelligence Studies, Criminology, Cybersecurity, Computer Science, Data Science, or related fields.
• Familiarity with cybersecurity fundamentals, such as threat actor TTPs, IOCs, and relevant frameworks (e.g., MITRE ATT&CK).
• Ability to contextualize findings into business-relevant assessments, including potential impact, likelihood and recommended mitigations.
• Experience using OSINT and/or Threat Intelligence platforms (e.g. VirusTotal, Shodan, MISP, Recorded Future).

Successful candidates are likely to show the following personal attributes: 

• An investigative mindset and an enthusiasm for investigations.
• Exceptional attention to detail, especially when examining indicators, infrastructure data, and adversary behaviours.
• A collaborative mindset and willingness to collaborate across teams.
• Ability to thrive under pressure, prioritize multiple tasks, and meet short deadlines.
• A self-starter, demonstrating initiative, ownership of work and the ability to identify opportunities to enhance S-RM's cyber capabilities.

Relevant industry certifications are not required for this role. However, holding relevant CTI or cyber security related certifications such as the following is beneficial: GCTI, GCFA, SSCP, or Security+

Our benefits

We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside of work. This includes but is not exhaustive of:

• Holiday – 23 days per year increasing to 28 days (+1 day for every year you worked at S-RM, up to a maximum of 5 days) in addition to bank holidays
• Gap Cover policy – allowing you to bridge the gap between your medical bills and your medical aid cover.
• Hybrid working and flexible working hours;
• Private pension – up to 7% contribution matched by the company
• Life Insurance 4X annual salary.

Parental Support:

• Fertility treatment leave – 5 days of leave per cycle of treatment per year;
• Maternity leave – 26 weeks of full pay followed by 13 weeks of half pay;
• Paternity leave – 6 weeks of full pay.
• Various Health and Medical Benefits including:
• Medical aid with Discovery Health for employee, partner, and children up to the cost of the Classic Saver plan(taxable benefit) for you and your family;
• EAP programme for you and your immediate family;
• Free access to the world-famous mindfulness app Headspace.

The application process

We want to get to know you, and for you to get to know us, to see if we’d be a good fit. We are responsive and respectful of people’s time throughout our hiring process.

A typical application process includes:

• Initial screening of your application by our recruiting team.
• An interview to assess your baseline technical skills.
• An interview to discuss your previous experience, broader competencies, and suitability for the role.

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of the Onboarding Operations team based in Cape Town and Kuala Lumpur, reporting to the Head of Onboarding Strategy and Customer Due Diligence Operations. Your role as a Business Optimisation Analyst (Data) will be to use your knowledge of data analysis and data processing to inform key business decisions in the Onboarding Operations team and other business areas. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product, Compliance and Data teams, servicing the business on an international level together with the teams from South East Asia, Africa and Europe. You will be responsible for creating dashboards, extracting data, writing reports, and monitoring key performance indicators (KPIs) to determine business initiatives’ success.

Your mission will be:

• Interpret trends and patterns in data and present findings and actionable insights to senior leaders of the business
• Collaborate with data engineers to design and build any pipelines/data models needed to support analytical and reporting needs
• Structure large data sets to find usable information
• Design metrics to help assess how the onboarding teams and broader business are performing on a day-to-day basis
• Report regularly on business and team performance
• Work closely with the relevant business stakeholders to understand their data needs
• Collaborate with teams to determine, collect and analyse required data to address business needs while ensuring it is of the highest quality, reliable and trusted
• Build visually compelling dashboards that communicate insights to stakeholders (often non-technical) to allow data-informed decision making
• Use data-driven analysis to identify opportunities for improvement and automation in onboarding operations processes
• Review delivery of providers against Service Level Agreements and support negotiations from a data perspective

The ideal candidate will have:

• A qualification in Data Analysis or similar quantitative fields.
• A minimum of 1 year of experience in the data or business optimisation space
• Intermediate skills in SQL, Python and experience working with data pipelines.
• Experience working with business intelligence platforms such as Looker, Tableau, DataBricks, PowerBI or similar
• Familiar with data governance principles and best practices
• Passionate about data analytics and related disciplines
• Friendly, transparent, articulate and driven to succeed.
• Experience in a customer service / customer onboarding / KYC environment is advantageous
• Ability to lead change through entrepreneurial thinking, a strong sense of responsibility and a very high level of integrity
• Adaptable, capable and intellectually curious and have the persistence to find answers to difficult questions in fast-paced and environments
• Ability to formulate business cases, document investigation work, and contribute to technical design documents
• Ability to take ownership of own work and successfully deliver high quality projects with obscure and incomplete requirements
• Strong interpersonal and communication skills and ability to explain data concepts to non-experts in a clear, and structured manner
• Experience working with cross-functional teams using data to influence strategy, roadmaps and drive data-informed decisions
• Internet access at home and the ability to work remotely (Luno will provide successful candidates with suitable equipment to set them up for success)

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of the Onboarding Operations team based in Cape Town and Kuala Lumpur, reporting to the Head of Onboarding Strategy and Customer Due Diligence Operations. Your role as a Business Optimisation Analyst (Data) will be to use your knowledge of data analysis and data processing to inform key business decisions in the Onboarding Operations team and other business areas. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product, Compliance and Data teams, servicing the business on an international level together with the teams from South East Asia, Africa and Europe. You will be responsible for creating dashboards, extracting data, writing reports, and monitoring key performance indicators (KPIs) to determine business initiatives’ success.

Your mission will be:

• Interpret trends and patterns in data and present findings and actionable insights to senior leaders of the business
• Collaborate with data engineers to design and build any pipelines/data models needed to support analytical and reporting needs
• Structure large data sets to find usable information
• Design metrics to help assess how the onboarding teams and broader business are performing on a day-to-day basis
• Report regularly on business and team performance
• Work closely with the relevant business stakeholders to understand their data needs
• Collaborate with teams to determine, collect and analyse required data to address business needs while ensuring it is of the highest quality, reliable and trusted
• Build visually compelling dashboards that communicate insights to stakeholders (often non-technical) to allow data-informed decision making
• Use data-driven analysis to identify opportunities for improvement and automation in onboarding operations processes
• Review delivery of providers against Service Level Agreements and support negotiations from a data perspective

The ideal candidate will have:

• A qualification in Data Analysis or similar quantitative fields.
• A minimum of 1 year of experience in the data or business optimisation space
• Intermediate skills in SQL, Python and experience working with data pipelines.
• Experience working with business intelligence platforms such as Looker, Tableau, DataBricks, PowerBI or similar
• Familiar with data governance principles and best practices
• Passionate about data analytics and related disciplines
• Friendly, transparent, articulate and driven to succeed.
• Experience in a customer service / customer onboarding / KYC environment is advantageous
• Ability to lead change through entrepreneurial thinking, a strong sense of responsibility and a very high level of integrity
• Adaptable, capable and intellectually curious and have the persistence to find answers to difficult questions in fast-paced and environments
• Ability to formulate business cases, document investigation work, and contribute to technical design documents
• Ability to take ownership of own work and successfully deliver high quality projects with obscure and incomplete requirements
• Strong interpersonal and communication skills and ability to explain data concepts to non-experts in a clear, and structured manner
• Experience working with cross-functional teams using data to influence strategy, roadmaps and drive data-informed decisions
• Internet access at home and the ability to work remotely (Luno will provide successful candidates with suitable equipment to set them up for success)

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

WHO WE ARE 

S-RM is a global intelligence and cyber security consultancy.  Since 2005, we’ve helped some of the most demanding clients in the world solve some of their toughest information security challenges.   

We’ve been able to do this because of our outstanding people.  We’re committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success.   

But we also know that work isn’t everything. It’s about the lives and careers it helps us build.  We’re immensely proud of this culture and we invest in our people’s wellbeing, learning, and ideas every day. 

We’re excited you’re thinking about joining us. 

WORKING IN CYBER AT S-RM 

Our Cyber Security division is the fastest-growing part of S-RM. The cyber sector is always evolving, and our Managed Services,  Advisory, and Incident Response practices are in more demand than ever.  

We’re building a team to meet this challenge.  We’re quick to respond, innovate, and improve.  We don’t get too hung up on hierarchy or bureaucracy.  If your ideas are good enough, we’ll empower you to implement them.  If you’re the best person to talk to a customer, you’ll get that opportunity, regardless of the title in your email signature. And when you need a hand, your team will always have your back. 

We also don’t believe there’s a typical cyber security professional.  We’ve built a team of intelligence analysts, technical specialists, software developers, investigators, risk managers, and more.  You’ll always find a range of perspectives and expertise to help you learn and grow.  

If that sounds like your kind of team, we’d like to hear from you. 

THE ROLE 

Our Security Operations Centre is a critical part of our Cybersecurity division’s success.  

As a Cybersecurity Analyst (SOC), you will deploy your cybersecurity expertise in a vital delivery role across our managed detection and response services.   

In this role, you will use infrastructure and tools that power our Security Operations Center (SOC) to deliver desired security outcomes for our managed services clients. The ideal candidate will have familiarity with security tools such as SIEM, SOAR, EDR, and other advanced technology.   You will have a proven ability to respond effectively to security incidents. This hybrid role involves both remote work and some in-office presence for collaboration, teamwork and development.  

Delivery 

• Monitor Security Events: Continuously monitor and analyse security alerts from EDR, SIEM and other security tools to detect suspicious activities or potential threats. 

• Incident Response: Conduct investigations and respond to security incidents, executing containment, mitigation, and remediation steps as necessary. 

• Threat Hunting: Proactively search for indicators of compromise (IoCs) and advanced threats within the environment, utilising both automated tools and manual analysis. 

• Threat Detection: Use expertise to tune detection rules, automate workflows, and improve incident detection accuracy. 

• Log Analysis: Perform in-depth log analysis from firewalls, endpoint protection platforms, and other solutions to investigate complex incidents. 

• Threat Intelligence: Stay informed of emerging threats and collaborate with the threat intelligence team to enhance detection capabilities. 

• Incident Reporting and Documentation: Ensure detailed documentation of incidents, responses, and resolutions to maintain a clear incident management process. 

• Shift Work: Participate in a 24/7 shift rotation to ensure continuous security monitoring, including evening, night, and weekend shifts. 

Growth of the service 

• Continuous Improvement: Work closely with other IT teams, security engineers, and senior SOC members to refine detection processes and improve overall security posture. 

• Collaboration: Collaborate with SOC analysts, security engineers, and IT teams to ensure seamless operation of security tools and alignment with broader cybersecurity practices. 

• Security Enhancements: Identify areas for improvement in security monitoring and response capabilities, proposing and assist with implementing new solutions where appropriate. 

• Collaborating with Global Teams: Work closely with other cyber security teams to ensure seamless integration of SOC operations with our broader cybersecurity initiatives and business units especially Incident Response. 

• Contributing to Internal Technical Development Initiatives: When the schedule allows, you will have opportunities to participate in and contribute to internal technical development initiatives, enhancing our tools, processes, and overall incident response capabilities. 

WHAT WE’RE LOOKING FOR 

Candidates with the following qualifications and experience are likely to succeed in our Managed Services practice at S-RM.   

That said, if you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box—we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others. 

We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives. 

We’re looking for: 

• Qualifications: A Bachelors degree in a relevant subject, for example cybersecurity, computer science. Relevant industry certifications are advantageous, or evidence of working towards attaining these. 

• Experience: 2+ years of experience in a SOC or cybersecurity operations role. 

• Technical Expertise: Solid understanding of security fundamentals, including threat detection, incident response,  endpoint and network security. 

• Approach: An investigative mindset.  You should be comfortable solving problems with limited information and guidance, and be curious to learn. 

• Reliability:  Our customers depend on us to manage their security and provide cyber-resilience, you must be dependable. 

• Tools:  Expertise in use of EDR is required. Familiarity with other security tools such as SIEM, firewalls, and IDS/IPS is desirable.  

• Incident Response: Experience in responding to and remediating security incidents, including credential theft and malware based attacks. 

• Threat intelligence: Some demonstrable knowledge of current cyber threat actors, their tactics, techniques, and procedures.  

• Threat Detection: Understanding of security monitoring, threat detection techniques, and the ability to exploit detection systems for optimal performance. 

• Communication: Clear and concise verbal communication skills, with the ability to work effectively across teams; preferably you should be able to communicate technical findings to a non-technical audience.  Able to write and format incident reports and summaries. 

The successful candidate must have permission to work in South Africa by the start of their employment. 

Our benefits 

We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, this includes but is not exhaustive of: 

• Holiday – 23 days per year increasing to 28 days (+1 day for every year you worked at S-RM, up 
  to a maximum of 5 days) in addition to bank holidays

• Gap Cover policy – allowing you to bridge the gap between your medical bills and your medical 
  aid cover.
• Hybrid working and flexible working hours; 

• Private pension – up to 7% contribution matched by the company

• Life Insurance 4X annual salary. 

Parental Support: 

• Fertility treatment leave – 5 days of leave per cycle of treatment per year; 

• Maternity leave – 26 weeks of full pay followed by 13 weeks of half pay; 

• Paternity leave – 6 weeks of full pay. 

Various Health and Medical Benefits including: 

• Medical aid with Discovery Health for employee, partner, and children up to the cost of the Classic
  Saver plan(taxable benefit) for you and your family; 

• EAP programme for you and your immediate family; 

• Free access to the world-famous mindfulness app Headspace. 

To apply for this role, please submit an up-to-date CV through this link: Job Application for Cybersecurity (SOC) Analyst at S-RM

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

About the team: 

The AML Operations team takes care of the operational aspects of financial crime risk identification matters for Luno's global business. Our mission is to create a world class compliance experience for Luno as well as our customers. We make sure we have the processes and information available that enable us to truly understand our customer risk, we monitor for any external red flags customers may raise when they use Luno and we deal with any questions our business or customers may have on what good looks like. We operate in regional teams around the world with our central team in South Africa.

The role in a nutshell:

You will form part of the Anti-Money Laundering (“AML”) Operations team based in South Africa, and you will report to the AML Operations - Transaction Monitoring Team Lead. Our AML Operations team looks after our global business and consists of a growing team of enthusiastic, energetic Lunauts. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product and Legal teams, servicing the business on an international level together with the teams from Africa, Asia Pacific, Europe and the United States.

Your mission will be:

• Agile execution on key projects and operational delivery of work within the Transaction Monitoring Team, specifically the execution of transaction monitoring alerts, regulatory reporting activities and regulatory requests.
• Knowledge you are required to have and apply
• Working on problems that are varied and which require a review of different factors, applying learned techniques and contributing to analysis and investigation to solve problems for the team, within the AML Policy framework and overall Risk Management and Compliance Programme (“RMCP”).
• Vetting your own work and delivery, communicating progress and escalating blockers to the team
• Supporting internal compliance audits
• Understanding AML regulations and developments in legislation, and pointing out when you suspect that Luno may be in breach of regulations 
• Investigate, Analyse & Execute:
• Creating initial reports/analysis for review 
• Attending to all aspects relating to Travel Rule including customer communications, virtual asset service provider (VASP) due diligence and queue review 
• Navigating and using Chainalysis Reactor effectively to review and assess customer transaction alerts 
• Managing and drafting responses to standard and ad hoc regulatory requests, as well as to banking partners and other ad-hoc requests for information 
• Assisting with in depth transactional investigations into customer profiles 
• Managing customer exits as a result of transactional reviews 
• Finalising and filing reports (subject to review) in respect of outbound regulatory reporting in conjunction with the relevant Money Laundering Reporting Officer (“MLRO”)
• Technological Expertise: Using internal investigation/analytical tools e.g. Chainalysis KYT, Chainalysis Reactor and ComplyAdvantage, to a basic level to conduct in depth investigations or analysis 
• Reporting Writing & Key Risk Indicator (KRI) Management: Compiling clear and accurate reports based on work performed and to contribute to key risk indicators applicable to the functional area.
• Cross-functional / team collaboration & Written / Oral Communication: Developing stable working relationships, internally and externally 
• Business & Anti-Financial Crime Strategic Goals: Providing insights that contribute to the team's strategic direction and ability to understand Luno's function/department strategy.

A little about you:

• Tertiary Education, to the equivalent of graduate
• A minimum of 3 years work experience in an Anti-Money Laundering and Countering Terrorist Financing related field
• Strong analytical mindset 
• Ability to adapt within a fast-paced environment
• Strong attention to detail and experience in process writing and documenting outcomes of reviews and investigations 
• High proficiency in English (please ensure that your application is in English)
• If not a South African citizen, an existing, valid permit to work in South Africa
• Entrepreneurial, strong sense of responsibility and very high level of integrity
• Solid interpersonal, communication and negotiation skills
• Friendly, transparent, articulate and driven to succeed
• Familiarity with cryptocurrencies will be highly advantageous

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

About the team:

The Cloud Security team at Luno is responsible for identifying security threats and improvement areas within our cloud hosted resources, and ensuring that we both strive to implement best practices everywhere and detect any deviations. This team works closely with engineering and IT operations to ensure the best security practices are followed in both areas of the business.

About the role: 

We're looking for a AWS Cloud Security Analyst to be a force multiplier across the organisation, someone who brings deep cloud security expertise, strong architectural thinking, and the confidence to challenge assumptions when needed.You’ll work hands-on across our AWS, Kubernetes, CI/CD and developer environments, surfacing risks early, designing secure patterns, automating controls, and strengthening the foundational security posture that underpins a global crypto exchange.This is a role for someone who wants to build, influence, advise, and elevate — not just run scanners.

Your mission will be:

• Continuously assess and uplift the security posture of our AWS and Kubernetes environments through automation and secure-by-design principles.
• Partner closely with Engineering, SRE, and IT Ops to deliver practical, business-enabling security solutions — not blockers.
• Analyse existing infrastructure and microservice architectures, highlight systemic risks, and define secure patterns that scale.
• Lead security input across new projects from design → delivery, ensuring resilient architectures and guardrails are in place early.
• Develop proof-of-concepts, hardening strategies, and safe rollout plans for improvements.
• Strengthen detection and response capabilities by improving security telemetry, triage, anomaly detection, and automation

• Advanced AWS expertise — ideally with Professional or Specialty certifications.
• Strong experience in Kubernetes, cluster security, and containerised workloads.
• Background in Cloud Engineering / SRE / DevOps / Systems with strong security instincts.
• Proficiency in automation and scripting (Python preferred).
• Hands-on experience with Terraform and secure IaC patterns.
• A solid understanding of CI/CD pipelines and the SDLC.
• A mindset that balances pragmatic engineering with strong security judgement.
• Curiosity, ownership, and a genuine passion for learning and improving systems

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events.
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About us: 

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

As a Quantitative Software Engineer (Quant Dev) at Luno, you will design, build, and operate the high-performance systems and mathematical models that underpin our trading, pricing, and market-making capabilities.

You will sit at the intersection of quantitative research and production engineering, translating quantitative ideas, models, and strategies into robust, low-latency, production-grade systems that operate reliably in a 24/7 global market. Your work will directly impact liquidity, pricing quality, risk management, and customer outcomes.

Don’t be put off if you don’t tick all of the boxes – they’re a guide based on what we’d love to see 

What stack we work on:

• Kotlin, Swift & Angular
• Go(lang), gRPC
• Kubernetes (EKS), Docker
• CloudFlare, CloudFront, nginx
• MySQL (RDS), Redis (ElastiCache), etc
• Prometheus, Grafana, CloudWatch, Jenkins

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events.
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-DNI

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of Luno’s Market Surveillance team based in Cape Town and will help scale the capability of the team for Luno’s global business with support from a growing team of enthusiastic, energetic Lunauts and through the use of technology and data-driven insights. You will report to the Market Surveillance Manager in South Africa and collaborate with other Anti-Financial Crime and Liquidity team members across multiple regions.

Your mission will be:

Your efforts as a Market Surveillance Analyst will ensure market conduct compliance is upheld by investigating, analysing and responding to surveillance alerts and suspicious trading events. The role will require agile execution on key projects and operational delivery of work within the functional team, while applying structured analysis to inform sound, evidence-based decisions. 

• Knowledge you are required to have and apply:
• Working on varied and often complex problems that require the assessment of multiple factors, applying sound judgement and learned techniques to deliver structured, data-informed analysis and investigation within the Market Surveillance policy framework and the broader Risk Management and Compliance Programme (“RMCP”).
• Vetting your own work and delivery, communicating progress and escalating blockers to the team
• Supporting internal compliance audits and facilitating compliance with regulations to ensure the market is operated in an orderly, fair and transparent manner;
• Understanding Market Surveillance regulations and developments in legislation, and pointing out when you suspect that Luno may be in breach of regulations
• Identify and adequately resolve issues noted on our exchange monitoring software that relate to Market Surveillance responsibilities.
• Investigate, Analyse & Execute:
• Independently escalate a series of alerts into a full-scale investigation, and interpret whether the trading behaviour is risky or explainable by market dynamics
• Analyse transactions, identifying suspicious patterns and behavioural trends, and distinguishing between legitimate and suspicious activities using sound analytical judgement and available data sources
• Adheres to the defined procedure for resolving an investigation or escalating risky activity, able to derive an appropriate recommendation and communicate the outcome
• Identify broader trading patterns or trends emerging across alerts and proactively raise potential systemic risks to the team
• Technological Expertise: 
• Independently uses problem-solving methodologies and available internal and external data tools to conduct structured investigative analysis on trading activity
• Understand, tune and report on trade surveillance rules and thresholds
• Understand market dynamics and root causes of changes affected by the functional area, and how they impact internal and external tools
• Comfortable working with datasets and interpreting quantitative outputs generated by surveillance systems
• Curiosity, Industry Awareness & Crypto Risk Assessment
• Demonstrates a strong interest in the evolving cryptocurrency landscape, staying informed on emerging trends and projects
• Applies critical thinking to assess the legitimacy, risk, and strategic fit of crypto assets under review
• Supports safe and compliant asset listings that align with Luno’s growth strategy and regulatory expectations
• Reporting Writing & Key Risk Indicator (KRI) Management: Compiling clear, accurate and evidence-based reports based on work performed, contributing to key risk indicators and ensuring outputs are supported by reliable data analysis applicable to the functional area as well as filing regulatory reports to ensure compliance and deepening trust with regulators;
• Cross-functional / team collaboration & Written / Oral Communication: Developing stable working relationships, internally and externally and communicating with the wider Financial Crime and Liquidity team to support ad-hoc requests and queries
• Business & Anti-Financial Crime Strategic Goals: Providing insights that contribute to the team's strategic direction and ability to understand Luno's function/department strategy.

A little about you:

• A relevant university degree from a recognised tertiary institution;
• At least 3 years of experience in a financial markets-related role within a trading or compliance environment;
• Ability to adapt within a fast-paced environment;
• Strong analytical, detail-oriented mindset with the ability to interpret and draw insights from data;
• Ability to conduct quantitative analysis using varied information sources to investigate complex financial transactions and trading behaviour;
• If not a South African citizen, an existing, valid permit to work in South Africa;
• A can-do, get-things-done attitude with outstanding problem-solving skills and the ability to conceptualise new ideas;
• Friendly, articulate, sound interpersonal skills and driven to succeed;
• Excellent English communication and writing skills;
• Strong sense of ethics, transparent, responsible and with unwavering integrity.

It will be highly advantageous if you have:

• An SAIFM certification or other relevant certification, such as an RPE specialisation in the SA Financial Market;
• A BSc, BEng, BComm or other relevant qualification from an accredited college/university in Finance, Engineering, Computer Science, Information Systems, Statistics, Math or a related quantitative field of study;
• Have a track record of working in Fintech or Regtech environments;
• Are familiar with and passionate about cryptocurrencies.

Life at Luno:

• A forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Improve body and mind, with excellent private medical insurance.
• Access to Learnably and our additional learning platforms for your personal and professional development.
• Generous maternity/paternity and even paw-ternity for your furry friend.
• Annual Inspiration Day, in addition to your annual leave, which increases based on your length of service! Plus the option to buy and sell leave. 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts.
• Free lunch and snacks.
• 0 fees with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of Luno’s Market Surveillance team based in Cape Town and will help scale the capability of the team for Luno’s global business with support from a growing team of enthusiastic, energetic Lunauts and through the use of technology and data-driven insights. You will report to the Market Surveillance Manager in South Africa and collaborate with other Anti-Financial Crime and Liquidity team members across multiple regions.

Your mission will be:

Your efforts as a Market Surveillance Analyst will ensure market conduct compliance is upheld by investigating, analysing and responding to surveillance alerts and suspicious trading events. The role will require agile execution on key projects and operational delivery of work within the functional team, while applying structured analysis to inform sound, evidence-based decisions. 

• Knowledge you are required to have and apply:
• Working on varied and often complex problems that require the assessment of multiple factors, applying sound judgement and learned techniques to deliver structured, data-informed analysis and investigation within the Market Surveillance policy framework and the broader Risk Management and Compliance Programme (“RMCP”).
• Vetting your own work and delivery, communicating progress and escalating blockers to the team
• Supporting internal compliance audits and facilitating compliance with regulations to ensure the market is operated in an orderly, fair and transparent manner;
• Understanding Market Surveillance regulations and developments in legislation, and pointing out when you suspect that Luno may be in breach of regulations
• Identify and adequately resolve issues noted on our exchange monitoring software that relate to Market Surveillance responsibilities.
• Investigate, Analyse & Execute:
• Independently escalate a series of alerts into a full-scale investigation, and interpret whether the trading behaviour is risky or explainable by market dynamics
• Analyse transactions, identifying suspicious patterns and behavioural trends, and distinguishing between legitimate and suspicious activities using sound analytical judgement and available data sources
• Adheres to the defined procedure for resolving an investigation or escalating risky activity, able to derive an appropriate recommendation and communicate the outcome
• Identify broader trading patterns or trends emerging across alerts and proactively raise potential systemic risks to the team
• Technological Expertise: 
• Independently uses problem-solving methodologies and available internal and external data tools to conduct structured investigative analysis on trading activity
• Understand, tune and report on trade surveillance rules and thresholds
• Understand market dynamics and root causes of changes affected by the functional area, and how they impact internal and external tools
• Comfortable working with datasets and interpreting quantitative outputs generated by surveillance systems
• Curiosity, Industry Awareness & Crypto Risk Assessment
• Demonstrates a strong interest in the evolving cryptocurrency landscape, staying informed on emerging trends and projects
• Applies critical thinking to assess the legitimacy, risk, and strategic fit of crypto assets under review
• Supports safe and compliant asset listings that align with Luno’s growth strategy and regulatory expectations
• Reporting Writing & Key Risk Indicator (KRI) Management: Compiling clear, accurate and evidence-based reports based on work performed, contributing to key risk indicators and ensuring outputs are supported by reliable data analysis applicable to the functional area as well as filing regulatory reports to ensure compliance and deepening trust with regulators;
• Cross-functional / team collaboration & Written / Oral Communication: Developing stable working relationships, internally and externally and communicating with the wider Financial Crime and Liquidity team to support ad-hoc requests and queries
• Business & Anti-Financial Crime Strategic Goals: Providing insights that contribute to the team's strategic direction and ability to understand Luno's function/department strategy.

A little about you:

• A relevant university degree from a recognised tertiary institution;
• At least 3 years of experience in a financial markets-related role within a trading or compliance environment;
• Ability to adapt within a fast-paced environment;
• Strong analytical, detail-oriented mindset with the ability to interpret and draw insights from data;
• Ability to conduct quantitative analysis using varied information sources to investigate complex financial transactions and trading behaviour;
• If not a South African citizen, an existing, valid permit to work in South Africa;
• A can-do, get-things-done attitude with outstanding problem-solving skills and the ability to conceptualise new ideas;
• Friendly, articulate, sound interpersonal skills and driven to succeed;
• Excellent English communication and writing skills;
• Strong sense of ethics, transparent, responsible and with unwavering integrity.

It will be highly advantageous if you have:

• An SAIFM certification or other relevant certification, such as an RPE specialisation in the SA Financial Market;
• A BSc, BEng, BComm or other relevant qualification from an accredited college/university in Finance, Engineering, Computer Science, Information Systems, Statistics, Math or a related quantitative field of study;
• Have a track record of working in Fintech or Regtech environments;
• Are familiar with and passionate about cryptocurrencies.

Life at Luno:

• A forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Improve body and mind, with excellent private medical insurance.
• Access to Learnably and our additional learning platforms for your personal and professional development.
• Generous maternity/paternity and even paw-ternity for your furry friend.
• Annual Inspiration Day, in addition to your annual leave, which increases based on your length of service! Plus the option to buy and sell leave. 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts.
• Free lunch and snacks.
• 0 fees with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.