POSITION SUMMARY:

The individual in this role will be a critical member of the finance team responsible for the operations of Audax Management Company. The role will work closely with the Controller and Senior Accountant alongside the firm’s third-party administrator, to deliver robust financial reporting to senior management through accurate and timely recording of activity in the firm’s accounting systems. 

The ideal candidate is a self-motivated and detail oriented team player with strong organizational skills, a professional and discreet demeanor, a flexible approach to learning and “do anything” attitude.  This role offers an exciting opportunity for a motivated accounting professional to gain hands on experience in a fast paced, dynamic and high energy work environment at a growing private equity firm with exposure across multiple departments.

RESPONSIBILITIES

• Coordinate various work streams with third-party administrator, ensuring that supporting documentation (invoices, approvals, etc.) is delivered timely and in accordance with policy
• Assist with the monthly close process, including preparing/reviewing closing, accrual and depreciation entries
• Prepare and maintain monthly balance sheet account reconciliations, P&L trending analysis, and management reporting
• Assist external auditors with annual audit and tax team with reporting, filings
• Assist with continuous process improvement initiatives, with a focus on the continued development of processes and best practices related to Oracle NetSuite and Concur
• Assist with preparation of cash, investment, revenue, and expense analysis reports for senior management on a weekly and ad-hoc basis
• Assist with generating and reviewing of portfolio company, fund/holding company, and employee billing, including adherence to Management Services Agreements and the firm’s expense allocation policies
• Prepare monthly journal entries, including reclassing expenses and expense allocations across business units and perform balance sheet account clean-up to resolve stale balances
• Maintain the team’s filing system ensuring documentation is organized

REQUIREMENTS/QUALIFICATIONS:

• Bachelors in Accounting or Finance with advanced degree or certification a plus
• 0-3 years of experience in a corporate or public accounting role, preferably in private equity or financial services
• Basic understanding of U.S. GAAP requirements
• Technologically savvy with MS Excel skills, NetSuite and Concur experience is a plus
• Self-motivated with ability to work independently and in a team environment
• Ability to adapt in a dynamic environment and manage competing priorities
• Ability to manage multiple priorities and meeting deadlines with quality work product in a fast paced environment
• Effective communication skills and ability interact with Senior Management and outside parties
• Professional and energetic attitude

OTHER DUTIES:  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

For Massachusetts: The base salary range for this position is $65,000- $80,000. The base salary range represents the estimated low and high end for this position at the time of this posting. Consistent with applicable law, compensation may vary and will be determined based on but not limited to, the skills, qualifications, and experience of the applicant along with the requirements of the position, and Audax reserves the right to modify this pay range at any time. An employee may also be eligible for annual discretionary incentive compensation based on performance. 

Audax offers a wide range of employee benefits, including health insurance, life insurance, disability insurance, paid time off (including sick leave, parental leave, volunteer leave, and vacation), charitable donation match, family support services (including Bright Horizons and Benefit Advocate Center), and a 401(k) in addition to other benefits.

Based in New York, Audax Private Debt is a leading debt capital partner for North American middle market companies. Since its inception in 2000, the firm has invested more than $42 billion in support of over 290 private equity sponsors. Audax Private Debt works collaboratively to build tailored financing solutions for its clients through a comprehensive range of offerings that includes first lien, stretch senior, unitranche, second lien, and subordinated debt, as well as equity co-investments. Audax Private Debt is an experienced and trusted partner with senior leadership averaging more than 26 years in private credit and 15 years working together at the firm through multiple economic cycles. For more information, please visit audaxprivatedebt.com or follow us on LinkedIn.  
This role is based in the Boston office of Audax Private Debt

POSITION SUMMARY:

The position is responsible for the accounting and reporting for Private Debt.  Private Debt Origination invests in junior/unitranche debt and equity securities of middle market companies that are owned by private equity firms. The candidate will provide financial support to Private Debt Origination, FP&A, Tax, and Investor Relations teams through the timely and accurate completion of investment and financial reporting, compliance with accounting standards and legal requirements, and review of financial and operational controls.

RESPONSIBILITIES:

• Preparation of quarterly and annual financial statements of various Private Debt funds
• Review fund administrator’s work on various Private Debt funds
• All accounting, reporting, and compliance of certain Private Debt funds
• Administration of these funds: prepare, coordinate, calculate capital calls and distributions
• Work with Investor Relations group in preparing fundraising offering materials and in providing information for due diligence requests, including fund performance data, fee information and underlying portfolio financial information
• Work closely with firms outside auditor in preparation of year-end audited financials
• Work with tax group in preparing quarterly tax estimates as well as year-end tax allocations
• Cash monitoring and reconciliation with bank
• Track and update the portfolio of investments for the Various Private Debt funds
• Track interest payment receipts across portfolio
• Account for daily activity in the general ledger and portfolio accounting system

COMPETENCIES: 

• Self-starter with ability to work independently and in a team environment
• Ability to work in a fast-paced environment
• Ability to adapt in a dynamic environment and manage competing priorities
• Demonstrated consistency in meeting deadlines with quality work product
• Effective communication skills and ability interact with Senior Management and outside parties
• Strong organizational skills
• Professional and energetic attitude

REQUIREMENTS/QUALIFICATIONS:

• Bachelor's in accounting
• 5-8 years’ experience primarily focused on partnerships and investment (public accounting experience with private debt clients strongly preferred)
• Strong GAAP financial reporting experience
• Expert knowledge of Microsoft Office suite (Excel, Word, etc.)
• Investran experience a plus
• Excellent verbal and writing skills
• CPA or advanced certification a plus

 LOCATION: Boston, MA. 3 days/week in office. These in office requirements may change based on the needs of the business.

OTHER DUTIES: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

For Massachusetts: The base salary range for this position is $99,000- $155,000. The base salary range represents the estimated low and high end for this position at the time of this posting. Consistent with applicable law, compensation may vary and will be determined based on but not limited to, the skills, qualifications, and experience of the applicant along with the requirements of the position, and Audax reserves the right to modify this pay range at any time. An employee may also be eligible for annual discretionary incentive compensation based on performance. 

Audax offers a wide range of employee benefits, including health insurance, life insurance, disability insurance, paid time off (including sick leave, parental leave, volunteer leave, and vacation), charitable donation match, family support services (including Bright Horizons and Benefit Advocate Center), and a 401(k) in addition to other benefits.

We want people who are passionate about troubleshooting complex problems with systems, networking and storage at scale.

We are looking for a seasoned system administrator to help us keep the cloud running smoothly. Reporting to the manager of Cloud Operations, the GPU Operations Engineer monitors and provides first-response to all cloud health issues that impact, or could potentially impact, customer experience - internal or external. You will interface with teams across the organization to research and troubleshoot issues from single droplets to cloud-wide disturbances. Our workweek spans five days, and that may involve working on weekends.

What You'll Be Doing: 

• Ensuring maximum uptime for our global infrastructure
• Automating processes and building tools to improve operational efficiency
• Coordinating operational work across teams to improve the platform with minimal impact

What You'll Add to DigitalOcean:

• Solid experience with Linux operating systems or Networking and day to day upkeep
• Familiarity with virtualization technologies and troubleshooting virtual machine instances
• Familiarity with containerization technologies and troubleshooting containers
• Familiarity with IPv4 Networking and troubleshooting (CCNA equivalent)
• Basic storage concepts and technologies
• Experience with monitoring systems and incident management
• Experience scripting in one or more of the following languages: Bash, Python, or Go
• Experience with GPU hardware or AI/ML, and Kubernetes
• A passion for good documentation and open communication
• Proven ability to learn!

Compensation Range: 

• $107,000 - $134,000

*This is a remote role

JR: 2026-7423

#LI-Remote

About SimpliSafe

We’re a high-tech home security company passionate about protecting the life you’ve built and our mission to keep Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those whom we protect. We don’t just want you to work here. We want you to grow and thrive here.

Why are we hiring?

We are a rapidly growing and successful company seeking smart, talented, and humble individuals who share our values. Join us in our mission to disrupt the home security space and relentlessly pursue our goal to keep Every Home Secure.

What You’ll Do

At SimpliSafe, corporate IT is part of the Information Security and Technology (IS&T) team, led by our Chief Information Security Officer (CISO). IT does more than fix laptops—we empower every team member to do their best work and make sure SimpliSafers feel supported, connected, and confident in their technology.

We’re looking for a Staff IAM Engineer to join our IT team in Boston, Massachusetts. In this role, you’ll report to our Manager, IS&T, and:

• Own and evolve SimpliSafe’s Okta environment and identity strategy, serving as the go-to expert on all things IAM.
• Partner with Security, Engineering, and HR to build scalable access governance and lifecycle automation.
• Define IAM standards and architecture that grow with the company and keep us secure and compliant.

We’re a hybrid team — you’ll come into our Boston office two days a week, with flexibility to work the rest of the time remotely. 

Primary responsibilities include:

• Defining and driving SimpliSafe’s IAM strategy across the enterprise, including identity governance, access management, and zero trust principles.
• Serving as the internal subject matter expert on all things identity — Okta, SSO, MFA, lifecycle management, and directory services.
• Developing a roadmap for IAM maturity, identifying gaps, prioritizing investments, and aligning with security and compliance objectives.
• Owning the design, configuration, and optimization of our Okta environment, including SSO integrations, MFA policies, adaptive authentication, and lifecycle automation.
• Building and maintaining Okta Workflows to automate provisioning, deprovisioning, and access reviews across SaaS, cloud, and on-prem systems.
• Designing and enforcing RBAC and least-privilege principles across our application and infrastructure landscape.
• Leading access certification and review programs, working with IT, Security, and HR to ensure accurate and timely access decisions.
• Owning integrations between identity systems and HR platforms to support joiner/mover/leaver processes.
• Supporting audit and compliance activities (e.g., SOC 2, ISO 27001) by maintaining robust IAM controls and evidence.
• Mentoring junior IT and security team members on identity best practices.

What You’ll Bring

• 8+ years of experience in identity and access management, with deep hands-on expertise in Okta (Okta Certified Professional or Administrator certification strongly preferred).
• Proven experience architecting and managing enterprise IAM programs, not just operating tooling.
• Strong technical skills across SSO (SAML, OIDC/OAuth), MFA, directory services (Active Directory, LDAP), and SCIM-based provisioning.
• Experience with lifecycle management automation, including HR-to-IT integrations and joiner/mover/leaver workflows.
• Familiarity with PAM solutions (e.g., CyberArk, BeyondTrust, or similar) and privileged access controls.
• Experience supporting security frameworks and audits (SOC 2, ISO 27001, or similar).
• Ability to translate business and security requirements into practical IAM architecture and policy.
• Strong communication skills — able to explain identity concepts to technical and non-technical stakeholders alike.

Preferred Qualifications

• Experience with Okta Privileged Access or Okta Identity Governance (OIG).
• Familiarity with IGA platforms such as SailPoint or Saviynt.
• Experience with AWS IAM and cloud identity patterns (federated roles, workload identity).
• Exposure to zero-trust network access (ZTNA) architectures and their relationship to identity.
• Scripting or automation experience (Python, PowerShell, or similar) for identity lifecycle tasks.
• Background in fast-growing technology or consumer hardware companies.

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive  
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home. 
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

The target annual base pay range for this role is $135,900 to $199,300.

This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees’ job-related skills, experience, qualifications, work location, and other relevant business factors. 

Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.

We’re committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

Role overview

The Principal IT Systems Administrator is the most senior individual contributor on the IT Systems team, setting technical direction for core platforms, endpoints, networks, and security within IT Operations. This role drives reliability, scalability, and automation.

You will lead complex initiatives, serve as a top escalation point, and partner across the business to ensure infrastructure and endpoints enable productivity while meeting security and compliance needs.

What you'll do

• System Configuration & Administration: Design and implement complex configurations for core IT platforms (identity, collaboration, infrastructure, SaaS). Establish configuration management, lead performance/reliability improvements, and automate repetitive tasks.
• Workspace & Endpoint Management: Design enterprise-wide endpoint strategies (macOS, Windows, mobile). Develop and enforce security policies, automate software/OS deployments via MDM/EMM, and own compliance reporting.
• Network & Infrastructure: Design and implement complex network configurations (LAN/WAN/Wi-Fi/VPN/voice) for scalability and security. Maintain monitoring, automate network management, and lead infrastructure projects (e.g., migrations, new site buildouts).
• Security Engineering & Operations: Define and drive security strategies within IT Systems (identity, access, endpoints, networks). Integrate security tools (SSO/MFA, EDR, DLP), enforce access policies, and act as a technical lead during critical security incidents.
• Incident Management & Reliability: Define and implement incident response strategies, lead Post-Incident Reviews (PIRs) to drive corrective action, develop runbooks, and oversee on-call rotations.
• Documentation & Knowledge Management: Define documentation standards (architecture, SOPs, runbooks) and ensure knowledge bases are accurate, comprehensive, and easily discoverable.

What you'll bring

• Extensive experience (typically 8+ years) in IT systems engineering/administration, with significant time in senior/lead roles on enterprise-scale environments.
• Deep expertise in: Core IT systems (identity, collaboration, directory), Endpoint management (MDM/EMM, lifecycle), Network infrastructure (switching, routing, VPN), and Security controls (EDR, SSO/MFA).
• Demonstrated ability to design complex configurations, lead large cross-functional projects, and influence architectural decisions.
• Strong automation mindset and proficiency with scripting/infrastructure-as-code (Python, PowerShell, Terraform).
• Proven track record leading major incidents and PIRs.
• Excellent cross-functional collaboration and communication skills, comfortable engaging all levels.
• Experience in environments with security, regulatory, or audit requirements (SOC 2, SOX).
• A bias toward ownership, documentation, and mentorship.

Nice to have: Experience in a high-growth SaaS or technology company, familiarity with CarGurus tools (Okta, Google Workspace/M365, Jamf, Intune), and experience partnering with Security Engineering and GRC.

We are looking for a Customer Success Engineer, Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Customer Success Engineer at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.

In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Customer Success Engineer.

What You'll Do

• Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments
• Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
• Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
• Collaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.
•  on complex escalations, contributing to root cause analysis and resolution
• Analyze customer architectures to identify improvement opportunities and recommend best practices
• Participate in incident response and on-call rotations to support critical customer issues
• Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
• Advocate for customer feedback to influence product improvements and platform enhancements
• Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
• Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

What You'll Add to DigitalOcean

Required Experience & skills

• 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
• Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
• Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
• Understanding of database fundamentals including backups, replication, indexing, and performance tuning
• Strong troubleshooting skills across application, database, and infrastructure layers
• Customer-first mindset with a passion for solving technical problems and delivering great support experiences
• Effective communication skills with the ability to explain technical concepts clearly
• Ability to work both independently and collaboratively in a fast-paced environment

Preferred Qualification:

• Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
• Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
• Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
• Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
• At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
• Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.

Compensation Range: 

• $75,200 - $94,000 / Shift hours - 4pm - 12am EST

*This is a remote role

JR: 2026-7646

#LI-Remote

We are seeking a Senior Salesforce Administrator to join our Enterprise Applications team. This is not a ticket-resolution role — it is a strategic position for someone who partners deeply with Sales, Marketing, Finance, and Operations to understand business problems and architect technology solutions that solve them at scale. 

You will own the design and evolution of our sales and operations technology ecosystem, including Salesforce and adjacent platforms, and will be expected to lead with an AI-first mindset – identifying where AI agents, automation, and intelligent tooling can replace manual effort, accelerate decisions, and amplify team output. If you love sitting with a stakeholder, understanding their pain, and then going away to build something that genuinely changes how they work, this role is for you.

What You'll Do 

Strategic Partnership & Problem Discovery 

• Translate ambiguous business challenges into clear requirements, user stories, and scalable system designs
• Lead working sessions, process discovery workshops, and solution design reviews with cross-functional stakeholders
• Partner with EA Business Analysts on solution delivery — BA owns stakeholder discovery, process design, and requirements intake; this role owns system architecture, configuration, and build. Coordinate with RevOps on GTM process ownership, translating their operational requirements and reporting needs into Salesforce and adjacent platform solutions without duplicating RevOps' analytical and process governance responsibilities

AI-First Solution Design 

• Architect and deploy AI-powered workflows and agents across the revenue tech stack – from lead qualification and forecasting assistance to automated insights and CRM data enrichment
• Identify high-ROI opportunities for AI and automation to reduce manual work, improve data quality, and accelerate revenue cycles; own CI/CD pipeline standards and deployment practices (Gearset) to ensure reliable, auditable releases across all Salesforce environments
• Stay current on the evolving AI tooling landscape (LLMs, agents, copilots, etc.) and evaluate applicability to Bevi's GTM operations
• Build, test, and iterate on AI-augmented processes with a feedback loop tied to measurable business outcomes

Salesforce & Platform Architecture 

• Design, build, and maintain Salesforce solutions
• Manage and optimize integrations across the full tech stack – including Salesforce, Zendesk, NetSuite, Oracle Field Service, and other platforms
• Own user, role, and permission management across all Sales and Operations applications
• Lead upgrade, release, and bundle management for Salesforce install packages and connected tools

Data, Reporting & Business Intelligence 

• Design and maintain custom reports and dashboards for business users
• Contribute to data models and dashboard design in Looker
• Apply strong SQL and relational data expertise to support reporting schemas, data transformations, and analytics initiatives
• Ensure data integrity across systems as the authoritative voice on Sales & Marketing data structure and quality

What We're Looking For 

• Certified Salesforce Administrator with hands-on experience building flows, Apex, integrations, and complex automations
• Demonstrated experience with multi-platform CRM and operations ecosystems – Salesforce plus at least one of: NetSuite, HubSpot, Zendesk, or similar enterprise platforms
• Strong SQL and relational data fundamentals – you can write a query, trace a data problem back to its source, and design a reporting schema
• Proven track record of working with business stakeholders to define problems and ship solutions – not just respond to requests
• Experience implementing AI tools, automation workflows, or intelligent agents in a business operations context
• A builder's mindset: you default to "how do I create a system that eliminates this problem" rather than "how do I resolve this ticket"
• Strong analytical thinking and the ability to hold both the detail and the big picture simultaneously
• Ability to navigate and influence a diverse set of stakeholders in a fast-moving startup environment

#LI-CD1

#LI-HYBRID

The Revenue Operations team is seeking an operational all-star to serve as a key bridge across our Go-To-Market teams, including Sales, Success, Marketing, and Enablement. This role will play a critical part in driving cross-functional initiatives from inception to completion by identifying both short- and long-term improvements to our revenue operations processes. If you’re excited to grow your impact through data, systems, and strategy—and see that impact daily—this role is for you.

What you’ll do:

• Drive operational excellence across GTM functions by analyzing performance, identifying inefficiencies, and implementing scalable process improvements.
• Partner with cross-functional stakeholders (Sales, Marketing, Customer Success, Enablement) to design and optimize solutions that support business growth.
• Build and maintain Salesforce configurations, including flows, validation rules, assignment logic, and other system enhancements within the broader Salesforce ecosystem.
• Support and implement new business requirements tied to GTM initiatives, ensuring alignment with operational goals and KPIs.
• Manage and improve data integrity within Salesforce, including aligning data definitions, reporting logic, and governance standards.
• Identify and implement AI-powered automation opportunities across GTM workflows to drive measurable operational efficiency.
• Build and maintain reports and dashboards to deliver actionable insights across revenue teams; leverage BI tools where applicable.
• Analyze data across the customer lifecycle to identify opportunities to improve go-to-market strategies and productivity metrics.
• Troubleshoot system issues and support day-to-day operational requests via JIRA or similar ticketing systems.
• Create and maintain technical and process documentation for new and existing workflows and system enhancements.
• Participate in agile processes, including backlog refinement and prioritization of operational work.

Who you are:

• Bachelor’s degree in Business Administration or a related field.
• 2–4 years of experience in revenue operations, sales operations, marketing operations, or general business operations (SaaS experience preferred).
• Salesforce experience required (1–2 years of administration experience preferred); Salesforce Administrator certification preferred, with additional certifications a plus.
• Strong analytical and problem-solving skills with experience using data to drive decisions and process improvements.
• Experience building reports and dashboards; familiarity with BI tools (e.g., Tableau) is a plus.
• Hands-on experience evaluating and applying AI tools to streamline revenue operations workflows and surface actionable insights.
• Proficiency in Excel; experience with SQL and/or SOQL is a plus.
• Strong understanding of go-to-market processes, sales metrics, and customer lifecycle management.
• Ability to manage multiple priorities and work effectively in a fast-paced, cross-functional environment.
• Strong communication and interpersonal skills, with the ability to translate business needs into technical solutions.
• Experience creating technical and process documentation to support operational scalability.

Role overview

CarGurus is hiring an IT Service Desk Analyst  to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams in the U.S. and overseas. The ability to be creative and have the initiative to improve processes will be a major part of your success. Your audience will be wildly multifaceted from C level executives, to engineers, to our sales team. One’s ability to collaborate and work efficiently is central to the IT Team’s focus and success. You will be hybrid out of our office on 1001 Boylston Street in Boston, MA. 

What you'll do

• Serve as an escalation point for all complex problems, documenting their solutions in Confluence articles and tickets. 
• Mentor less experienced team members to help them grow. 
• Identify, investigate, and resolve a range of technical issues affecting business systems by exceeding target SLAs (Service Level Agreements). 
• Call out high-impact incidents where appropriate and follow up to ensure resolution. 
• Maintain high customer satisfaction (Internal) for our colleagues. 
• Host ‘walk-in’ sessions in person and online. 
• Drive continuous improvements by implementing perfective measures that provide value and enhance functional performance. 
• Demonstrate flexibility to cope with changing demands based on business priority. 
• Supervise technology trends and make recommendations on incorporating innovative technology into our existing platforms. 
• Develop strong working relationships with key business members, IT project and development teams and relevant 3rd party vendors. 
• Support of system deployments from business and liaising with 3rd party vendors where relevant. 
• Ensure that emerging and ongoing requirements are accommodated by researching and reviewing new systems and applications. 
• Developing tools to automate daily tasks to build efficiencies for the team. 
• Manage user lifecycle processes including onboarding, offboarding, and access control, ensuring compliance with governance policies.
• Other duties as assigned. 

What you'll bring

• 2+ years of desktop support engineering experience or IT-related support. 
• Proficiency in automating workflows and scripting using Python, JavaScript, and others. 
• Experience supporting MACs (OSX) and PCs (Windows and/or Linux) within an enterprise environment. 
• Expert level knowledge of diagnostic utilities and troubleshooting. 
• Experienced working in a team-oriented and collaborative environment. 
• Knowledge of Service Desk operations using Jira Service Management.
• Broad understanding of IT concepts, development practices, and architectures.
• Applied best practice IT Service Management processes in the delivery and support of IT services e.g., the ITIL (Information Technology Instrument Library) best practice framework.
• Strong interpersonal skills, attention to detail and ability to manage tasks simultaneously.
• On-call and occasional hours outside normal business hours according to our needs.
• Exceptional communication skills, able to interface confidently with executive leadership and non-technical users alike.
• Proactive mindset with demonstrated ability to lead projects, improve systems, and influence IT strategy through data-driven insights.
• Relevant certifications (e.g., CompTIA A+/Network+, ITIL Foundation, Jamf Certified Tech/Admin, Microsoft Certified: Modern Desktop Administrator, or equivalent) strongly preferred.
• Provide technical support for AI-driven applications, troubleshooting issues related to APIs, access and data pipelines to ensure optimal performance.
• Monitor AI application performance, analyze logs, and escalate complex issues related to model behavior, latency, and data inconsistencies.

In addition to the responsibilities above, this role also requires regular physical activity, including moving around the office to assist with IT or AV event related tasks, lifting and carrying equipment (upwards of 50lbs), moving tables and chairs, and plugging in devices under desks and other confined spaces. The IT Service Desk Analyst must be able to perform these duties safely and efficiently as part of their responsibilities.

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued, and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has ranked in the top 10 of the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

How you will make a difference: Iterable’s RevOps team is looking for a Salesforce Developer to provide operational support to help grow our business worldwide. The core focus of the role is scaling and maintaining our GTM systems. You will help with admin tools and support end users using Salesforce, Outreach, Gong, CPQ, Gearset, LeanData, and Chili Piper. You will report to the Senior Manager, Business Systems. This is an opportunity to get broad exposure to our GTM tech stack and scale our systems and processes.

One of our core values is a growth mindset, and Iterable is a company where everyone can grow. If this role excites you, please apply, as we value applicants for the skills they bring beyond the job description.

You’ll get to:

• Manage integrated applications and third-party suppliers, including: Salesforce, Leandata, Outreach, Gong, Chili Piper, and other Sales, Marketing, Solutions, Partnership, BI and Customer Success technologies
• Work on requirements and Salesforce elements, and document technical specifications and the associated test cases
• Suggest and architect administrative solutions that reduce overall maintenance and support of assigned applications, and ensure solutions are scalable and in line with best practices
• Support our existing GTM tools and drive increased adoption across the team
• Manage reports and dashboards structure, both ad-hoc and for strategic initiatives
• Excellent understanding of Quote-to-Cash and Revenue Lifecycle Management processes, including CPQ, product catalog, order management, billing, contracts, and revenue recognition.
• Serve as subject matter expert in Quote-to-Cash products, staying current with new releases, roadmap plans, and best practices.
• Own, create, and maintain both internal and external documentation
• Support end-users of the Salesforce platform and integrated tools
• Collaborate with cross-functional stakeholders across the business and tool owners to provide support and updates to systems and processes
• Monitor system health and performance, proactively identifying and improving system processes
• Maintain and improve data cleanliness
• Build and maintain the architecture of our GTM technologies, including managing the efficiency, usage, and consolidation of those technologies

We are looking for people who have:

• Experience using the following in Salesforce: APEX, LWC, flow, validation rules, page layouts, record types, and bulk data load utilities (e.g., Data Loader)
• Hands-on programming/custom coding experience with Salesforce platform, requiring LWC and Apex.
• Deep understanding of Salesforce security, including how OWDs, sharing rules, profiles, roles, and permission sets impact visibility and editing
• Understanding of how to manage, troubleshoot, and integrate tools into Salesforce
• Strong project management skills and ability to communicate cross-functionally
• Interest in and ability to learn how to administer new tools

Bonus points:

• Experience administering Salesforce for an instance supporting 500+ users
• Knowledge of administering Outreach or Chili Piper.
• Salesforce Certified Administrator
• Salesforce Senior Certified Administrator
• Platform Developer I
• Trailhead Profile
• Hands-on Experience with Apex
• Experience providing support to an SFDC instance in a hyper-growth SaaS company

The US salary range for this position at the start of employment is an annual base salary of $114,500 - $179,000. The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

Position Summary:

The LIMS Master Data System Specialist will be responsible for the creation and revision, as well as review and approval of LIMS master data within the LabVantage Laboratory Information Management System (LIMS) implemented at all sites for the GxP LIMS system. This position will be responsible for providing end-user support for all MFG, QC, QA, Supply Chain and analytical groups as well as compliance with global internal policies and procedures. The Sr. specialist is also responsible for LES worksheets design configuration and delivery. The Sr. specialist is responsible for supporting the EMUM program from LIMS perspective. The Sr. Specialist will drive the LIMS master data process from the very beginning to the end including change control management, master data verification, data migration etc. The Specialist will be supporting to increase LIMS data accessibility by writing Jasper Report and testing/installation of Jasper report onto LIMS system.

LIMS Master Data System Specialist Responsibilities:

The responsibilities of this position may include, but are not limited to, the following:

• Work with site leaders to identify, capture and update all master data for each site for GxP operations
• Work with a project team to identify, capture and update all master data f
• Leads QC, QA and MFG departments in the build and/or revision, review and approval of LIMS master data, including but not limited to products, sampling plan, specifications, methods, sample points, and LES templates in LIMS, per global and local LIMS procedures
• First-line support for end-user LIMS LES templates and data entry issues, COA generation, EMUM data module etc.
• Support in the development, implementation, enhancement of the overall process for requesting, creating/revising, and reviewing master data at site facilities\Assist in the development and implementation of a site process for the scheduling and status tracking of all sites LIMS Master Data, including needs for Raw Material, Intermediate, Drug Substance and Finished Product, EM/UM and Stability testing
• Work with the site LIMS Administrator and Business Owner to maintain site and global requirements of LIMS
• Participate in the development and/or revision of Standard Operating Procedures
• Support LIMS System/Process auditing to ensure data is current
• Corporate with training for end users to use the system
• Collect digital platform business requirements, user story and use cases, support user acceptance testing
• Act as digital platform superuser and coordinate with business subject-matter experts from different levels for business needs
• Responsible for training Jr. specialist with system knowledge and drive through technical difficulty in partnering with the technical lead
• Responsible to master data module maintenance and perform system master data related impact assessment and taking change actions
• Build instruments and consumable including critical reagents master data in LIMS system

Requirements:

• Bachelor's degree in technology discipline or equivalent in technology or science discipline or equivalent. Combined degrees and/or experience in fields of biology, data analysis, Statistics and data science is preferred
• Typically requires 2- 4 years relevant experience in the Life Sciences, or the equivalent combination of education and experience
• Familiarity with cell and gene therapy methodologies such as Cell Viability, Flow cytometry and other cell functional assays
• Knowledge of LabVantage system master data and system usage functionality, requires at least 3 years of experience
• Knowledge of regulated systems – general level of understanding of systems validation
• Capable and comfortable multi-tasking between concurrent projects
• Experience of GxP laboratory and Manufacturing process, and non-GxP research laboratory analytical development and product processes development
• Must demonstrate ability to work in a team environment and willingness to assume additional or new responsibilities readily
• Must detail oriented pay close attention and notice minor details
• Effective communication skills, both verbal and written. Knowledge of regulated systems – general level of understanding of systems validation
• Skills of Master Data management in LIMS Systems, together with Data Analysis/Data Management
• Capable and comfortable multi-tasking between concurrent projects
• Onsite job requirement in Boston, MA

POSITION SUMMARY: 

The Reinsurance Management position will act as a key contact for internal and external queries related to reinsurance on both Life and Annuity products while managing a small team. This position will coordinate and interact internally including product development, sales/marketing, corporate actuarial, legal, new business operations and senior management. External interactions include our third party reinsurance partners, external reinsurers and key stakeholders. Position is being considered to join our Des Moines, or Boston office.

RESPONSIBILITIES:

• Analyze financial impact of changes in reinsurance coverage and retention
• Oversight of work effort performed by the reinsurance TPA and internal modeling team
• Organize and present to internal committees and senior management ongoing program performance and potential strategic management decisions
• Strong people skills, including team management and external relationship management
• Provide product and system expertise related to reinsurance for all areas of the company and our reinsurance third party administrator (TPA)
• Respond to escalated issues relating to reinsurance pricing, implementation or queries

QUALIFICATIONS:

• Exposure to reinsurance and/or actuarial background required. At least five (5+) years of financial services industry experience is required
• Experience with life and annuity product features is preferred
• A “go getter” mentality, taking initiative and suggesting a course of action independently
• Strong verbal and written communication skills with the ability to present technical information to non-technical audiences

“To be considered for this role, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.” 

LI-Hybrid 

#LI-LM2

About the Role >>> Senior Manager, Quality Document Control and Compliance 

The Senior Manager, Quality Document Control and Compliance will report to the Director, Quality Systems and lead and manage the daily activities of Veeva Vault QDocs and overall document management process and compliance. This role includes but not limited to: creation and processing of document change control documentation in Veeva QDocs, management of standard operating procedures (SOPs) and other GXP documentation, GXP record processing and archival, maintain document control compliance KPIs and compile and report metrics for management review. 

This role is based out of our San Francisco, CA or Cambridge, MA office and will require about 15% travel. 

Your work will primarily encompass: 

• Serving as Veeva Vault QDocs Administrator and document control manager  
• Processing document change control (DCC) in Veeva for GxP controlled documents
• Formatting the finalized documents to ensure compliance with effective templates 
• Performing proof reading and finalize document for final processing in Veeva QDocs 
• Developing, updating, managing, and maintaining GxP controlled documents in close cooperation with functional area representatives  
• Developing SOPs and WIs to support Quality Systems and Veeva Document control processes 
• Assisting and training end users in Veeva to execute document review, approval and troubleshoot as needed 
• Maintaining document control compliance KPIs such as periodic review and compiling and reporting metrics for management review. 
• Partnering with IT to support Veeva system change control activities for system process enhancements/improvements and new release validation. 
• Serving as backup Veeva Quality Training Administrator and supporting creation of training assignments as needed
• Performing other duties and complete special projects as required

Ideal Candidate Profile >>> 

A love of challenging, important work. We are a pragmatic team, driven to imagine and develop meaningful therapies for improving lives. All employees within our company play a unique and crucial role in our success, both in accomplishing our mission and building a positive company culture. As such, we are looking for someone with the right combination of knowledge, experience, and attributes for this role. 

Knowledge

• Bachelor’s Degree is required
• Experience in managing and maintaining GxP compliance documents and Document Control systems
• Strong knowledge of GxP/FDA regulations and experience in supporting regulatory inspections

Experience

• 8+ years of industry experience
• 2+ years as Veeva Vault QDocs Administrator
• Experience in managing and maintaining GxP documents and Document Control systems
• Experience establishing effective KPIs for document management system
• Experience creating and facilitating training for Quality Systems

Attributes

• Strong written and verbal communication and interpersonal skills
• Commitment to supporting internal and external teams and customers
• Demonstrates strong autonomy and initiative
• Meticulous attention to detail and well organized
• Ability to multi-task, shift priorities, work in a fast-paced environment, and adeptly solve problems
• Effectively collaborate as a team player in a highly matrixed organization, demonstrating professional demeanor, enthusiasm, and self-motivation

The base pay range for this position is expected to be $150,000 - $160,000 annually, however the base pay offered may vary depending on location, market, job related knowledge, skills and capabilities, and experience. The total compensation package for this position also includes equity, bonus, and benefits. 

#LI-CK1

About the Role >>> Senior Manager, Quality Document Control and Compliance 

The Senior Manager, Quality Document Control and Compliance will report to the Director, Quality Systems and lead and manage the daily activities of Veeva Vault QDocs and overall document management process and compliance. This role includes but not limited to: creation and processing of document change control documentation in Veeva QDocs, management of standard operating procedures (SOPs) and other GXP documentation, GXP record processing and archival, maintain document control compliance KPIs and compile and report metrics for management review. 

This role is based out of our San Francisco, CA or Cambridge, MA office and will require about 15% travel. 

Your work will primarily encompass: 

• Serving as Veeva Vault QDocs Administrator and document control manager  
• Processing document change control (DCC) in Veeva for GxP controlled documents
• Formatting the finalized documents to ensure compliance with effective templates 
• Performing proof reading and finalize document for final processing in Veeva QDocs 
• Developing, updating, managing, and maintaining GxP controlled documents in close cooperation with functional area representatives  
• Developing SOPs and WIs to support Quality Systems and Veeva Document control processes 
• Assisting and training end users in Veeva to execute document review, approval and troubleshoot as needed 
• Maintaining document control compliance KPIs such as periodic review and compiling and reporting metrics for management review. 
• Partnering with IT to support Veeva system change control activities for system process enhancements/improvements and new release validation. 
• Serving as backup Veeva Quality Training Administrator and supporting creation of training assignments as needed
• Performing other duties and complete special projects as required

Ideal Candidate Profile >>> 

A love of challenging, important work. We are a pragmatic team, driven to imagine and develop meaningful therapies for improving lives. All employees within our company play a unique and crucial role in our success, both in accomplishing our mission and building a positive company culture. As such, we are looking for someone with the right combination of knowledge, experience, and attributes for this role. 

Knowledge

• Bachelor’s Degree is required
• Experience in managing and maintaining GxP compliance documents and Document Control systems
• Strong knowledge of GxP/FDA regulations and experience in supporting regulatory inspections

Experience

• 8+ years of industry experience
• 2+ years as Veeva Vault QDocs Administrator
• Experience in managing and maintaining GxP documents and Document Control systems
• Experience establishing effective KPIs for document management system
• Experience creating and facilitating training for Quality Systems

Attributes

• Strong written and verbal communication and interpersonal skills
• Commitment to supporting internal and external teams and customers
• Demonstrates strong autonomy and initiative
• Meticulous attention to detail and well organized
• Ability to multi-task, shift priorities, work in a fast-paced environment, and adeptly solve problems
• Effectively collaborate as a team player in a highly matrixed organization, demonstrating professional demeanor, enthusiasm, and self-motivation

The base pay range for this position is expected to be $150,000 - $160,000 annually, however the base pay offered may vary depending on location, market, job related knowledge, skills and capabilities, and experience. The total compensation package for this position also includes equity, bonus, and benefits. 

#LI-CK1