What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it’s going (and growing)

With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

About the Role

The role of the Property Manager is to provide excellent service to our investors. You will become intimately familiar with the unique operating procedures of your portfolio, execute at the highest level and ensure that the portfolio is performing optimally. You are a high performer and will manage the resolution of complex and ever-changing challenges while accurately managing expectations. Adaptability, high attention to detail and impeccable communication are a given. Your portfolio will grow rapidly and across state lines and it’s incumbent upon you to exercise extreme ownership in all areas of the business, including leasing, R&M, resident services, and accounting to ensure everything goes smoothly. You will work collaboratively with, and act as a liaison between, the investor and the rest of the Roofstock organization, partnering with other departments and product as needed. This role has the support of the entire Roofstock team and is critical to our growth strategy. 

Responsibilities

• Manage a portfolio in accordance with investors’ changing goals and objectives
• Provide excellent customer service at all times to our investors
• Resolve complex problems as they arise and permanently resolve the underlying issues to prevent them from happening again, all while appropriately managing the expectations of investors
• Systematically assess, organize, schedule and execute tasks by leveraging proprietary technology and our centralized teams of excellence
• Proactively create tasks for Roofstock team members and follow up to ensure satisfactory completion
• Build strong virtual relationships with all other Roofstock departments
• Enthusiastically embrace innovation by testing software, processes and organizational changes, while providing actionable feedback in the spirit of continuous improvement
• Ability to discuss and cross-sell Roofstock real estate products
• You may oversee Onsite Managers, who live on the premise of any property with sixteen or more apartments and perform various tasks at the property
• Assist investors with the purchase/sale of income properties
• Serve as a company representative in eviction-related court hearings when required. This includes in-person appearances for contested cases, appeals, or by court or legal request to support case resolution and clarify property management actions

Qualifications

•  Must have an active Arizona Real Estate License 
•  Bachelor’s degree in business or related field, or equivalent experience
•  3+ years experience in residential or commercial property management, or real estate operations, required
•  Prior experience working directly with property ownership, a plus
•  Cost and revenue management experience, highly preferred
•  Tech savvy and experienced in working in a multitude of property management softwares
•  Extreme attention to detail
•  Excellent written and verbal communication skills
•  Self-driven and intrinsically motivated with the ability to prioritize and consistently meet deadlines
•  Thrives in a fast-paced and startup environment

Travel required

• Must be able to travel within the assigned area a minimum of 10% of the time
• Travel may be required for training + offsites 
• Valid drivers license and a reliable source of transportation
  

Location

This position is classified as REMOTE within the Greater Phoenix Area.

Compensation

$70,000 annual base salary. Additionally, this position is eligible for a bonus based upon achievement of performance objectives. Compensation may be adjusted based on experience, skills, and interview performance.

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position.  Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors.  Roofstock is a total compensation company; the base salary is only part of our total compensation package.

Competitive & Unique Benefits Package

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, vision insurance, and more

Any offer of employment is conditioned upon the successful completion of a background investigation.

Authorization to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

#LI-REMOTE

Your Impact
As a Professional Services Manager at Axon Enterprise, you will be a key player in driving both pre-sale and post-sale initiatives for our comprehensive suite of products, including Evidence.com, Axon body-worn cameras, and Axon Professional Services Packages. Your role will be essential in ensuring that customers not only adopt our solutions but also realize their full potential to enhance organizational workflows and efficiencies.

In this role, you will act as a Trusted Advisor, managing the deployment of Axon’s products and solutions. You will leverage your expertise in project management and technical deployment to facilitate the successful implementation of complex technical solutions within customer timelines.

Location: Based out of Axon Hub cities (Scottsdale, Seattle, Boston, NYC, Sterling, Atlanta)

Travel: Up to 75%

Reports to: Manager, Professional Services
Direct Reports: 0

What You'll Do:
Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments.

Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions.

Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively.

Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products.

Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones.

Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders.

Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes.

Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status.

What You Bring

• BS/BA or equivalent knowledge and experience.
• Extensive experience in project management, including coordination and resource tracking.
• Experience implementing and/or leading an Axon body-worn camera program.
• Understanding of software and hardware implementation, particularly in SaaS environments.
• Proficiency in Smartsheets or similar project management tools.
• In-depth knowledge of Axon products and digital evidence management systems is preferred.
• Experience working with corporate, retail, and security-based organizations.
• Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders.
• Ability to work independently and take ownership of projects while effectively collaborating across various teams.
• Willingness to travel throughout North America, with potential for international travel.

Benefits That Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO's Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

#LI-2

#li-onsite

OVERVIEW

The Sales & Service Lead is integral to the elevating the guest experience at ALO.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers. 

RESPONSIBILITIES

Sales & Service Leader 

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching 
• Continue to build the client relationship daily with our customers 
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities 
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC) 

QUALIFICATIONS: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO's guiding principles 
• Job Level: Associate

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Lead base pay ranges from $19.00 - $23.00/ hour in Tucson, AZ. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness. 

#LI-JJ1

#LI-3

#li-onsite

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies Alo’s Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

#LI-2

#li-onsite

Position Overview 

Align offers a wide variety of services centered around the data center white space.  We are a technology solution provider specialized in data center white space design and fit outs. Our services include designing layouts, overhead support systems (to support cable pathways and electrical systems), power striping and redundancy planning for distribution from PDUs to cabinet receptacles, conduit pathways, and low voltage structured cable infrastructure. 

We are seeking an experienced Safety Manager to provide dedicated safety leadership for our data center construction operations. This role ensures that all project activities are planned and executed safely, aligning with our safety management system, regulatory requirements, and client expectations. The ideal candidate brings a strong background in construction safety, especially in high-risk, MEP-heavy, or critical facility environments, and is passionate about preventing serious incidents and driving continuous improvement.   

• This is a full-time position offering a base salary commensurate with experience, comprehensive benefits, paid time off, paid training, and performance-based bonuses.  
• The location for this position is flexible, but we prefer candidates located near these offices: Plano TX, Chicago IL, and Phoenix AZ.   
• Candidates should be open to travel outside the region as needed. 

Responsibilities

• Partner with Data Center Design, Procure and Build leadership, project teams, subcontractors, and clients to support safe work planning and execution  
• Maintain a strong daily presence in the field through safety walks, observations, and coaching conversations  
• Lead and support pre-task planning (JHAs/JSAs), ensuring high-risk work is reviewed and controlled before execution  
• Conduct site inspections, audits, and verification of control measures; ensure timely corrective actions  
• Track and drive closure of safety observations, corrective actions, and near-miss follow-ups  
• Lead or support incident and near-miss investigations, including root cause analysis and corrective actions  
• Develop and deliver safety training and toolbox talks tailored to site-specific risks  
• Monitor and influence high-risk work activities (electrical, LOTO, working at heights, confined space, lifting operations)  
• Track and report safety metrics, trends, and leading indicators to project leadership 
• Partner with clients on safety expectations, coordination, and sitewide initiatives 

Required Qualifications

• Partner with Data Center Design, Procure and Build leadership, project teams, subcontractors, and clients to support safe work planning and execution  
• Maintain a strong daily presence in the field through safety walks, observations, and coaching conversations  
• Lead and support pre-task planning (JHAs/JSAs), ensuring high-risk work is reviewed and controlled before execution  
• Conduct site inspections, audits, and verification of control measures; ensure timely corrective actions  
• Track and drive closure of safety observations, corrective actions, and near-miss follow-ups  
• Lead or support incident and near-miss investigations, including root cause analysis and corrective actions  
• Develop and deliver safety training and toolbox talks tailored to site-specific risks  
• Monitor and influence high-risk work activities (electrical, LOTO, working at heights, confined space, lifting operations)  
• Track and report safety metrics, trends, and leading indicators to project leadership 
• Partner with clients on safety expectations, coordination, and sitewide initiatives 

Preferred Qualifications

• Experience managing safety programs at site or organizational level  
• Bilingual (English + Spanish or Russian) 

To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place.

Position Overview 

Align offers a wide variety of services centered around the data center white space.  We are a technology solution provider specialized in data center white space design and fit outs. Our services include designing layouts, overhead support systems (to support cable pathways and electrical systems), power striping and redundancy planning for distribution from PDUs to cabinet receptacles, conduit pathways, and low voltage structured cable infrastructure. 

We are seeking an experienced Safety Manager to provide dedicated safety leadership for our data center construction operations. This role ensures that all project activities are planned and executed safely, aligning with our safety management system, regulatory requirements, and client expectations. The ideal candidate brings a strong background in construction safety, especially in high-risk, MEP-heavy, or critical facility environments, and is passionate about preventing serious incidents and driving continuous improvement.   

• This is a full-time position offering a base salary commensurate with experience, comprehensive benefits, paid time off, paid training, and performance-based bonuses.  
• The location for this position is flexible, but we prefer candidates located near these offices: Plano TX, Chicago IL, and Phoenix AZ.   
• Candidates should be open to travel outside the region as needed. 

Responsibilities

• Partner with Data Center Design, Procure and Build leadership, project teams, subcontractors, and clients to support safe work planning and execution  
• Maintain a strong daily presence in the field through safety walks, observations, and coaching conversations  
• Lead and support pre-task planning (JHAs/JSAs), ensuring high-risk work is reviewed and controlled before execution  
• Conduct site inspections, audits, and verification of control measures; ensure timely corrective actions  
• Track and drive closure of safety observations, corrective actions, and near-miss follow-ups  
• Lead or support incident and near-miss investigations, including root cause analysis and corrective actions  
• Develop and deliver safety training and toolbox talks tailored to site-specific risks  
• Monitor and influence high-risk work activities (electrical, LOTO, working at heights, confined space, lifting operations)  
• Track and report safety metrics, trends, and leading indicators to project leadership 
• Partner with clients on safety expectations, coordination, and sitewide initiatives 

Required Qualifications

• Partner with Data Center Design, Procure and Build leadership, project teams, subcontractors, and clients to support safe work planning and execution  
• Maintain a strong daily presence in the field through safety walks, observations, and coaching conversations  
• Lead and support pre-task planning (JHAs/JSAs), ensuring high-risk work is reviewed and controlled before execution  
• Conduct site inspections, audits, and verification of control measures; ensure timely corrective actions  
• Track and drive closure of safety observations, corrective actions, and near-miss follow-ups  
• Lead or support incident and near-miss investigations, including root cause analysis and corrective actions  
• Develop and deliver safety training and toolbox talks tailored to site-specific risks  
• Monitor and influence high-risk work activities (electrical, LOTO, working at heights, confined space, lifting operations)  
• Track and report safety metrics, trends, and leading indicators to project leadership 
• Partner with clients on safety expectations, coordination, and sitewide initiatives 

Preferred Qualifications

• Experience managing safety programs at site or organizational level  
• Bilingual (English + Spanish or Russian) 

To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place.

Position Overview 

Align offers a wide variety of services centered around the data center white space.  We are a technology solution provider specialized in data center white space design and fit outs. Our services include designing layouts, overhead support systems (to support cable pathways and electrical systems), power striping and redundancy planning for distribution from PDUs to cabinet receptacles, conduit pathways, and low voltage structured cable infrastructure. 

We are seeking an experienced Safety Manager to provide dedicated safety leadership for our data center construction operations. This role ensures that all project activities are planned and executed safely, aligning with our safety management system, regulatory requirements, and client expectations. The ideal candidate brings a strong background in construction safety, especially in high-risk, MEP-heavy, or critical facility environments, and is passionate about preventing serious incidents and driving continuous improvement.   

• This is a full-time position offering a base salary commensurate with experience, comprehensive benefits, paid time off, paid training, and performance-based bonuses.  
• The location for this position is flexible, but we prefer candidates located near these offices: Plano TX, Chicago IL, and Phoenix AZ.   
• Candidates should be open to travel outside the region as needed. 

Responsibilities

• Partner with Data Center Design, Procure and Build leadership, project teams, subcontractors, and clients to support safe work planning and execution  
• Maintain a strong daily presence in the field through safety walks, observations, and coaching conversations  
• Lead and support pre-task planning (JHAs/JSAs), ensuring high-risk work is reviewed and controlled before execution  
• Conduct site inspections, audits, and verification of control measures; ensure timely corrective actions  
• Track and drive closure of safety observations, corrective actions, and near-miss follow-ups  
• Lead or support incident and near-miss investigations, including root cause analysis and corrective actions  
• Develop and deliver safety training and toolbox talks tailored to site-specific risks  
• Monitor and influence high-risk work activities (electrical, LOTO, working at heights, confined space, lifting operations)  
• Track and report safety metrics, trends, and leading indicators to project leadership 
• Partner with clients on safety expectations, coordination, and sitewide initiatives 

Required Qualifications

• Partner with Data Center Design, Procure and Build leadership, project teams, subcontractors, and clients to support safe work planning and execution  
• Maintain a strong daily presence in the field through safety walks, observations, and coaching conversations  
• Lead and support pre-task planning (JHAs/JSAs), ensuring high-risk work is reviewed and controlled before execution  
• Conduct site inspections, audits, and verification of control measures; ensure timely corrective actions  
• Track and drive closure of safety observations, corrective actions, and near-miss follow-ups  
• Lead or support incident and near-miss investigations, including root cause analysis and corrective actions  
• Develop and deliver safety training and toolbox talks tailored to site-specific risks  
• Monitor and influence high-risk work activities (electrical, LOTO, working at heights, confined space, lifting operations)  
• Track and report safety metrics, trends, and leading indicators to project leadership 
• Partner with clients on safety expectations, coordination, and sitewide initiatives 

Preferred Qualifications

• Experience managing safety programs at site or organizational level  
• Bilingual (English + Spanish or Russian) 

To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place.

Hi, we're Oscar. We're hiring a Prior Authorization Pharmacy Technician to join our Pharmacy Tech team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

You will be dedicated to high quality pharmacy decision-making and improving the member and provider experience. This position is responsible for processing prior authorizations requests and providing support for escalated issues related to prior authorizations.

You will report into the Pharmacy Technician Supervisor.

Work Location: This is a remote position, open to candidates who reside in: Alabama; Arizona; Arkansas; Colorado; Connecticut; District of Columbia; Florida; Georgia; Idaho; Illinois; Indiana; Iowa; Kansas; Kentucky; Maine; Maryland; Massachusetts; Michigan; Minnesota; Missouri; Nevada; New Hampshire; New Jersey; New Mexico; North Carolina; Ohio; Oregon; Pennsylvania; Rhode Island; South Carolina; Tennessee; Texas; Utah; Vermont; or Virginia. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency: The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $19.11 - $25.08 per hour. The base pay for this role in all other locations is: $17.20 - $22.57 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Responsibilities:

• Use Oscar and vendor tools to determine eligibility, screen for required documents, create, process, and properly track pharmacy prior authorization requests
• Prepare, organize, and distribute pharmacy prior authorization requests for review by pharmacist/physician and respond to pharmacist/physician requests for additional information
• Collect relevant medical information (via telephone, fax, and portal) and apply the appropriate PA criteria, clearly documenting all communication and decision making
• Meet required decision-making timeframes, including promptly triggering escalation for cases requiring pharmacist review
• Communicate oral and written prior authorization outcome notifications that comply with standards and requirements for content and accuracy
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• 2+ years of work experience in a pharmacy related field in a retail or managed care plan setting and/or prior authorization experience
• Active, unrestricted Pharmacy Technician certification (CPhT)
• Excellent customer service, phone etiquette, and typing skills

Bonus Points:

• 1+ years of performing pharmacy reviews for a managed care plan or pharmacy benefits manager
• Experience working with CVS Caremark's portal and criteria
• In-depth understanding of how to operationalize step therapy rules and regulations
• Strong verbal and written communications, and interpersonal interactions

About Zipline 

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain. 

About the Role:

As the Regional Construction Manager you will own and drive all aspects of project construction to establish Zipline’s ground infrastructure in the region. This includes managing the entire process from contractor evaluation, contracting and bid evaluation, design review in partnership with our engineering teams, through to full scope site construction management and project competition  and oversight in partnership with our Service Operations and Superintendent teams. You’ll work closely with the broader Deployment and Construction team, Real Estate and Government Affairs teams, Finance, Legal, and Engineering to build strong relationships with key stakeholders and secure the necessary approvals to expand our network.

You will lead negotiations, manage external vendors, and ensure project timelines are met, all while maintaining alignment with Zipline’s strategic goals. Zipline’s Community Engagement and Legal teams will support you in fostering local partnerships and navigating jurisdictional processes to fast-track approvals.

WHAT YOU’LL DO

• Manage construction projects, site infrastructure installments, construction contractors, and additional real estate development projects ensuring schedule and cost targets are met or beaten.
• Develop and lead pre-construction strategies to streamline entitlements and permits for our ground infrastructure.
• Build and maintain strong relationships with City Managers, staff, and City Council members and inspectors to facilitate smooth approvals and permit completion from Planning and Zoning commissions and AHJ’s. 
• Collaborate closely with jurisdictions, land use counsel, and our Legal team to create pathways for drone delivery in evolving regulatory landscapes.
• Work with customer real estate teams to seamlessly integrate Zipline systems into both existing and newly designed infrastructure.
• Source and foster relationships with external stakeholders, including local jurisdictions, utilities, and contractors.
• Identify and mitigate risks associated with pre-construction and construction phases.
• Engage with partners’ Real Estate and Government Affairs teams to ensure alignment on expectations and timelines.
• Source and manage general contractors and subcontractors across various trades (construction, assembly, electrical) during bid, pre-construction, construction and site commissioning project phases. 

WHAT YOU’LL BRING

• Bachelor’s degree in Civil, Real Estate Development, Finance, Business Administration, Urban Planning, Architecture, Construction Management, or a related field 
• 6+  years of experience in real estate development or construction.
• Proven ability to manage entitlements and permits for infrastructure projects in collaboration with customers’ Real Estate and Construction teams.
• Strong communication skills with the ability to align internal stakeholders on project requirements and provide leadership with regular updates on challenges, risks, and opportunities.
• 4+ years of experience working with external design teams (Architectural, Structural, Civil, MEPs) on commercial real estate or construction projects.
• Familiarity with working alongside Authorities Having Jurisdiction (AHJs) to navigate permitting and inspection processes.
• Familiarity with construction software such as Bluebeam, Procore, and similar tools.
• Ability to travel frequently 75%+ with a near term focus in South-West Region, an travel to our head offices in California and other domestic states, and possible international travel to support expansion projects.
• Must be eligible to work in the U.S.

What Else You Need To Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

If you’d like to learn more about Zipline and our teams, feel free to check out our Instagram, one of our Reddit AMA’s, or our website!

job purpose:

Manager, Operational Excellence Analytics will play a pivotal role in manufacturing operations to advance fairlife’s data driven culture. This role will partner with Operations, Decision Intelligence teams, and the Enterprise Applications team to drive the development, delivery, and adoption of scalable analytics and enterprise solutions across each of the Manufacturing facilities. The Manager will oversee a team of Operations focused analytics professionals responsible for driving a data-driven culture through strategic leadership, technical expertise, and stakeholder engagement. The Manager will collaborate with the Decision Intelligence (DI) and Enterprise Application teams to ensure strategic alignment and drive business improvements within Operations.

responsibilities: 

· Lead the design, development, and deployment of analytics solutions across Operations within fairlife.

· Collaborate with the Decision Intelligence (DI) and Enterprise Application teams to ensure strategic alignment and execution of key projects within Operations.

· Manage and mentor a team of data analysts across each manufacturing location, fostering growth and technical excellence.

· Partner with business leaders to identify opportunities for data-driven decision-making and prioritize analytics initiatives.

· Oversee the creation and maintenance of dashboards, reports, and visualizations that support strategic and operational goals.

· Ensure data integrity, performance optimization, and adherence to reporting standards.

· Partner with Operations teams and the Decision Intelligence teams to develop and deliver an analytics strategy that aligns with broader organizational objectives within the Decision Intelligence framework.

· Drive adoption of analytics tools and platforms, including Power BI, Azure, and Microsoft Fabric.

· Promote a culture of continuous improvement, innovation, and customer service within the data systems and analytics team

skills/qualifications required: 

· 5–8+ years of experience in analytics, data science, or business intelligence, including team leadership.

· Proven ability to translate business needs into scalable technical solutions.

· Strong proficiency in SQL, DAX, and data visualization tools such as Power BI.

· Demonstrated success in creating, publishing, and managing data-driven reports and dashboards.

· Excellent communication and stakeholder management skills.

· Highly detail-oriented, with a strong commitment to data accuracy and quality.

· Self-starter with a growth mindset and a passion for data.

· Comfortable working in ambiguous, fast-paced, and entrepreneurial environments.

· Experience in or supporting manufacturing environments is a plus.

· Bachelor’s degree in analytics, data science, computer science, or a related field.

· Proficiency in English: Comfortable with both written and verbal communication, including reading and writing.

food safety requirements:

· Notify supervision of any repairs or adjustments that are required that may affect product quality or food safety.

· Understand, observe, and comply with the handling and usage of the color-coded container policy while in the Production Areas.

· Perform all duties necessary to meet Company, Customer and/or Government requirements/standards as prioritized by the Company.

· Ability to initiate action to prevent the occurrence of nonconformities relating to Food Safety and the Quality of the product, processes, quality system, or safety system.

· Identify and record any problems relating to Food Safety and the Quality of the ingredients, processes, quality system, or safety system.

· Control further processing or delivery of nonconforming product in terms of Food Safety and Quality issues until the deficiency or unsatisfactory condition has been corrected.

· In the event of absence, another employee with the same skill level will assume the duties and responsibilities as required.

• Comprehensive medical, dental, and vision coverage
• Supplemental health plans (hospital indemnity, accident, and critical illness insurance)
• Paid Time Off to recharge and support work-life balance
• Paid parental leave & adoption assistance (up to $10,000)
• Parental support & family care benefits, including childcare resources and lactation support
• 401(k) to support retirement planning with up to 9% in employer match
• Wellness reimbursement (up to $500 for qualified wellbeing expenses)
• Employee Assistance Program (EAP) for emotional wellbeing and work-life support
• Company-paid life insurance and short-term disability
• Employer HSA funding (for HDHP participants)
• Tuition reimbursement (up to $10,000) and student loan repayment ($200/month)
• Learning & development programs to unlock your full potential
• Rewards & recognition, matching gifts, free product, and Business Resource Groups

position location: Coopersville, MI; Goodyear, AZ; or Webster, NY

reports to: Senior Director, Operational Excellence

travel requirements: 25%

exempt/nonexempt: exempt

job purpose:

The processing maintenance manager oversees all maintenance activities within a dairy processing facility, ensuring equipment reliability, regulatory compliance, and continuous production uptime. The role combines hands‑on technical work with strategic planning, team leadership, and cross‑department collaboration to support safe, efficient, and high‑quality dairy manufacturing.  The individual will possess a strong technical background and proven history to lead a talented group of mechanics, ICTs, planners, and parts procurement.  

responsibilities: 

Equipment & Facility Maintenance

• Lead preventive, predictive, and corrective maintenance for dairy processing equipment such as pasteurizers, separators, homogenizers, CIP systems, pneumatic equipment, and PMO valves.
• Develop and maintain a comprehensive preventive maintenance (PM) program to reduce downtime and extend asset life.
• Troubleshoot mechanical, electrical, pneumatic, and hydraulic issues to restore production quickly.
• Aseptic processing experience is a plus.

 Compliance & Safety

• Ensure all maintenance activities comply with FDA, USDA, OSHA, PMO, and food‑safety regulations.
• Maintain documentation for audits, inspections, and regulatory reviews.
• Implement and enforce lockout/tagout, confined space, and other safety programs.
• Support quality teams during root‑cause investigations and corrective actions.

  Leadership & Team Management

• Supervise, train, and develop maintenance technicians across multiple shifts.
• Create staffing schedules, assign work orders, and manage contractor activities.
• Build a culture of accountability, safety, and continuous improvement.
• Experience building high-performing maintenance teams in a fast-paced environment.

  Planning & Continuous Improvement

• Manage maintenance budgets, spare parts inventory, and vendor relationships.
• Use CMMS systems to track work orders, equipment history, and KPIs.
• Lead reliability initiatives such as root‑cause analysis, equipment upgrades, and process optimization.
• Collaborate with production, quality, and engineering teams to support operational goals.
• Demonstrated success establishing and applying TPM and reliability-based principles to create both short-term and long-term value.
• Lead and manage processing overhauls: Create and develop modular approaches to preventative maintenance
• Attend the DDS: morning and afternoon
• Drive quarterly 90-day projects utilizing data and efficiency trends to increase operational, safety, or quality reliability initiatives

skills/qualifications required:

• Bachelor’s degree in engineering or relevant experience required.
• 5+ years of maintenance experience in food, beverage, or dairy processing environments.
• 5+ years of leadership experience managing maintenance teams.
• Strong knowledge of dairy processing equipment and sanitary design principles.
• Experience with CMMS systems and maintenance planning.
• Proficiency in mechanical, electrical, and controls troubleshooting.
• Understanding of PMO, HACCP, GMPs, and food‑safety requirements.

food safety requirements:

• Notify supervision of any repairs or adjustments required that may affect product quality or food safety.
• Understand, observe, and comply with the handling and usage of the color-coded container policy while in the Production Areas.
• Perform all duties necessary to meet Company, Customer and/or Government requirements/standards as prioritized by the Company.
• Ability to initiate action to prevent the occurrence of nonconformities relating to Food Safety and the Quality of the product, processes, quality system, or safety system.
• Identify and record any problems relating to Food Safety and the Quality of the ingredients, processes, quality system, or safety system.
• Control further processing or delivery of nonconforming product in terms of Food Safety and Quality issues until the deficiency or unsatisfactory condition has been corrected.
• In the event of absence, another employee with the same skill level will assume the duties and responsibilities as required.

how fairlife nourishes you:

At fairlife, we believe in better — and that includes how we support our people. We offer a comprehensive suite of benefits and wellbeing resources designed to support you physically, emotionally, socially, and financially, both in and out of work.

• Comprehensive medical, dental, and vision coverage, effective day one!
• Supplemental health plans (hospital indemnity, accident, and critical illness insurance)
• Paid Time Off to recharge and support work-life balance
• Paid parental leave & adoption assistance (up to $10,000)
• Parental support & family care benefits, including childcare resources and lactation support
• 401(k) to support retirement planning with up to 9% in employer match
• Wellness reimbursement (up to $500 for qualified wellbeing expenses)
• Employee Assistance Program (EAP) for emotional wellbeing and work-life support
• Company-paid life insurance and short-term disability
• Employer HSA funding (for HDHP participants)
• Tuition reimbursement (up to $10,000) and student loan repayment ($200/month)
• Learning & development programs to unlock your full potential
• Rewards & recognition, matching gifts, free product, and Business Resource Groups

fairlife’s nour!sh program is designed to meet you where you are — supporting your individual wellbeing journey while enabling you to do your best work every day.

position location: Goodyear, AZ

reports to: Sr. Processing Manager

travel requirements: <10%

exempt/nonexempt: Exempt

job purpose:

The Sr. Quality Systems Manager is responsible for the development and implementation of the fairlife integrated management systems.  Developing the ISO certification program and maintaining Global Food Safety Initiative (GFSI) certification program for all manufacturing sites as well as coordination of certification audits. QSM will function as enterprise quality and food safety representative to ensure compliance within existing programs and proper execution of plant expansion, new equipment installation/upgrade, and new process implementation in accordance with food safety corporate standards, HACCP/FSMA principles, and all federal, state and local regulations in support of creating and maintaining a positive food safety and quality manufacturing culture and environment.

QSM will deliver audit competencies to ensure the system and sites are operating as designed and performance is monitored. Develop and implement strategies and programs to mitigate food safety risks across the fairlife network; this includes ensuring that customer requirements and regulatory changes are appropriately reflected in these programs to strengthen compliance.

responsibilities:

• Integrated Management Systems (IMS): Lead the development, standardization, and integration of approved Quality and Food Safety Management Systems across all fairlife™ manufacturing and future operation sites to protect the brand and drive continuous improvement, including enterprise GFSI implementation and sustainment.
• Quality Governance & Document Control: Own enterprise quality governance and the QMS Document Control Program, ensuring standardization of controlled documents, authoring and updating policies, and managing archival of obsolete or redundant documentation.
• Certification Leadership: Serve as primary liaison with certification bodies and lead the attainment and maintenance of required certifications, including GFSI, ISO, Kosher, and Halal, aligned with business and quality strategy.
• Audit & Management Review Programs: Provide strategic leadership for enterprise audit programs, including development, standardization, scheduling, and integration of internal audits and management reviews to ensure compliance, change management, and performance improvement.
• Corrective & Preventive Actions (CAPA): Lead quality escalation and continuous improvement activities, including deviation management, root cause analysis, corrective and preventive action implementation, and certification‑related CAPA closure and effectiveness verification.
• Risk Management: Proactively assess quality and supply chain risks, identify potential disruptions or compliance gaps, and develop mitigation strategies to safeguard product integrity and business continuity.
• Training & Competency: Establish competency requirements and provide training and technical support to ensure consistent execution of quality systems, standards, and food safety programs across all sites.
• Safety & Sustainability: Support and advance organizational commitments to safety, regulatory compliance, and sustainable practices, contributing to long‑term operational excellence and environmental stewardship.

skills/qualifications required:

• Bachelor of Science Degree in Food Science, Microbiology or closely related field required
• At least 8 years of experience in food manufacturing and quality assurance
• Certified or actively working to achieve certification in: HACCP, PCQI, Lead Auditor, and Better Process Control School
• Strong working knowledge of Quality Assurance and Food Safety principles
• Previous experience in developing policy standards and implementing HACCP, GFSI (FSSC 22000) and Integrated Management Systems (ISO) in support of plant certifications including Kosher, & Halal as required.
• Strong auditing/assessment/analytical skills
• Ability to gain understanding and assess compliance with KORE (Coca-Cola Requirements)
• Ability to interact effectively with third party and internal auditors
• Ability to influence management & enable the activities of employee teams
• Excellent oral and written communication skills
• Strong computer and document management skills

working conditions and physical requirements:

• 40-45 hours as needed
• Ability to lift up to 50 pounds

food safety requirements:

• Perform all duties necessary to meet Company, Customer and/or Government requirements/standards as prioritized by the Company.
• Ability to initiate action to prevent the occurrence of nonconformities relating to Food Safety and the Quality of the product, processes, quality system, or safety system.
• Identify and record any problems relating to Food Safety and the Quality of the ingredients, processes, quality system, or safety system.
• In the event of absence, another employee with the same skill level will assume the duties and responsibilities as required.

how fairlife nourishes you:

At fairlife, we believe in better — and that includes how we support our people. We offer a comprehensive suite of benefits and wellbeing resources designed to support you physically, emotionally, socially, and financially, both in and out of work.

• Comprehensive medical, dental, and vision coverage, effective day one!
• Supplemental health plans (hospital indemnity, accident, and critical illness insurance)
• Paid Time Off to recharge and support work-life balance
• Paid parental leave & adoption assistance (up to $10,000)
• Parental support & family care benefits, including childcare resources and lactation support
• 401(k) to support retirement planning with up to 9% in employer match
• Wellness reimbursement (up to $500 for qualified wellbeing expenses)
• Employee Assistance Program (EAP) for emotional wellbeing and work-life support
• Company-paid life insurance and short-term disability
• Employer HSA funding (for HDHP participants)
• Tuition reimbursement (up to $10,000) and student loan repayment ($200/month)
• Learning & development programs to unlock your full potential
• Rewards & recognition, matching gifts, free product, and Business Resource Groups

fairlife’s nour!sh program is designed to meet you where you are — supporting your individual wellbeing journey while enabling you to do your best work every day.

position location: Goodyear, AZ, Webster, NY, Coopersville, MI, Chicago, IL

reports to: Quality Systems Director

travel requirements: 30-40%

exempt/nonexempt: exempt

job purpose:  

The Senior HR Generalist serves as a key HR partner to plant leadership and employees, providing strategic and hands-on support across the full spectrum of HR functions within a manufacturing environment. This role supports daily HR operations while also contributing to longer term initiatives that strengthen culture, improve organizational capability, and ensure compliance. The Senior HR Generalist plays a critical role in employee relations, talent development, workforce planning, onboarding, training, policy administration, and employee engagement. This position requires strong judgment, the ability to balance business needs with employee advocacy, and the capacity to navigate a fast-paced, dynamic production setting. 

responsibilities:  

• Employee Relations & Workplace Support 
• Serve as the primary point of contact for employee relations issues; conduct fair, timely, and thorough investigations. 
• Provide guidance to supervisors and managers on performance management, coaching, conflict resolution, and policy interpretation. 
• Build trust and approachability across all levels of the plant, maintaining a visible presence on the production floor. 
• Partner with leadership to promote a positive, high engagement culture aligned with company values. 
• Talent Acquisition & Onboarding 
• Support full cycle recruiting for hourly and salaried plant roles, partnering closely with hiring managers and TA partners. 
• Partner with managers to assess workforce needs and support staffing plans. 
• Training, Development & Performance Management 
• Coach leaders on effective feedback, performance conversations, and development planning. 
• Support training coordination, including safety, compliance, technical skills, and leadership development. 
• Assist with performance management processes, ensuring consistency and documentation quality. 

HR Operations & Compliance 

• Ensure HR practices comply with federal, state, and local employment laws (including ADA, FLSA, Paid Sick Time, etc.). 
• Maintain accurate HR records, reporting, and data integrity in HRIS systems. 
• Support timekeeping and payroll accuracy through proactive audits and manager coaching. 
• Support leave of absence cases and partner with third party administrators to ensure timely and compliant handling. 
• Benefits, Compensation & Policy Administration 
• Assist employees with benefit questions, enrollments, and issue resolution. 
• Support compensation processes, including job evaluations, annual reviews, and pay changes. 
• Assist with the communication and rollout of new policies and procedures. 
• Culture, Engagement & Employee Experience 
• Partner with plant leadership on communication efforts, recognition programs, and culture building activities. 
• Identify opportunities to streamline processes and improve employee experience. 
• Help facilitate town halls, listening sessions, and other communication forums. 
• Safety & Workforce Readiness 
• Support initiatives that promote safe work practices, attendance expectations, and readiness for shift work. 
• Strategic HR Partnership 
• Participate in HR projects, continuous improvement initiatives, and plantwide efforts to support operational excellence. 
• Act as a culture champion, balancing employee needs with business priorities to support long term success. 
• skills/qualifications required:  

Education 

• Bachelor's degree in human resources, Business Administration, Industrial/Organizational Psychology, or related field preferred or related experience. 
• HR certification preferred (PHR, SPHR, SHRMCP, or SHRMSCP). 
• 5+ years of progressive HR experience, with at least 2–3 years supporting a manufacturing, distribution, or similar industrial environment. 
• Strong experience in employee relations, including conducting investigations and coaching leaders. 
• Experience with timekeeping, attendance management, and payroll related HR functions. 
• Background supporting recruiting, onboarding, and training for hourly and technical roles. 
• Experience partnering with Operations, EHS, Quality, or other plant functions. 
• Proficient in HR systems (HRIS, ATS, LMS); experience with ADP, or similar systems is a plus. 
• Strong knowledge of federal and state employment laws (FLSA, ADA, FMLA, LOA processes, Paid Sick Leave, etc.). 
• Skilled in documentation, factfinding, and maintaining confidentiality. 
• Comfortable analyzing data (turnover, attendance, engagement trends) and providing insights to leadership. 
• Strong communication skills with the ability to interact confidently with hourly employees, supervisors, and senior plant leaders. 
• Ability to build trust, maintain approachability, and have a visible presence on the production floor. 
• High level of professional judgment, integrity, and discretion. 
• Ability to remain calm and effective in a fast-paced, changing environment. 
• Strong problem-solving abilities and a continuous improvement mindset. 
• Capable of balancing business needs with employee advocacy. 
• Strong organizational skills with the ability to manage multiple priorities and deadlines. 

Work Environment Capabilities 

• Ability to regularly be on the production floor and wear appropriate PPE. 
• Comfortable supporting shift-based operations (occasional off shift presence required). 
• Ability to maintain professionalism in a dynamic, scaling, or startup manufacturing environment. 

food safety requirements:  

• Notify supervision of any repairs or adjustments that may affect product quality or food safety. 
• Understand, observe, and comply with the handling and usage of the color-coded container policy while in the Production Areas. 
• Perform all duties necessary to meet Company, Customer and/or Government requirements/standards as prioritized by the Company. 
• Ability to initiate action to prevent the occurrence of nonconformities relating to Food Safety and the Quality of the product, processes, quality system, or safety system. 
• Identify and record any problems relating to Food Safety and the Quality of the ingredients, processes, quality system, or safety system. 
• Control further processing or delivery of nonconforming product in terms of Food Safety and Quality issues until the deficiency or unsatisfactory condition has been corrected. 
• In the event of absence, another employee with the same skill level will assume the duties and responsibilities as required. 

how fairlife nourishes you: 

At fairlife, we believe in better — and that includes how we support our people. We offer a comprehensive suite of benefits and well-being resources designed to support you physically, emotionally, socially, and financially, both in and out of work. 

• Comprehensive medical, dental, and vision coverage, effective day one! 
• Supplemental health plans (hospital indemnity, accident, and critical illness insurance) 
• Paid Time Off to recharge and support work-life balance 
• Paid parental leave & adoption assistance (up to $10,000) 
• Parental support & family care benefits, including childcare resources and lactation support 
• 401(k) to support retirement planning with up to 9% in employer match 
• Wellness reimbursement (up to $500 for qualified wellbeing expenses) 
• Employee Assistance Program (EAP) for emotional wellbeing and work-life support 
• Company-paid life insurance and short-term disability 
• Employer HSA funding (for HDHP participants) 
• Tuition reimbursement (up to $10,000) and student loan repayment ($200/month) 
• Learning & development programs to unlock your full potential 
• Rewards & recognition, matching gifts, free product, and Business Resource Groups 

fairlife’s nour!sh program is designed to meet you where you are — supporting your individual wellbeing journey while enabling you to do your best work every day. 

position location: Goodyear AZ 

reports to: Sr. HRBP 

travel requirements: 10% 

salary range: $95,000 - $105,000  

exempt/nonexempt: Exempt 

job purpose: The Master Data Analyst is responsible for maintaining the accuracy, consistency, and governance of master data across enterprise systems. This role partners with cross-functional teams to enforce data standards, resolve data issues, and support system and process improvements. The Master Data Analyst ensures high data quality to enable reliable decision-making across the organization.

responsibilities:

• Create and maintain master data assigned across various systems (NetSuite and Dynamics 365)
  • Master data examples include vendors, customers, items, spare parts, purchase prices, finished goods pricing, standard costs, bill of materials, and projects
• Responsible for documenting and maintaining efficient master data processes, including system uploads, master data forms, process maps, and SOP’s
• Ensure adherence to defined governance standards
• Conduct master data reviews for completeness, consistency, and relevance
• Reconcile data across systems and resolve discrepancies
• Collaborate with cross-functional stakeholders, to ensure scalable, efficient processes

skills/qualifications required: 

• B.S. in Information Technology, Computer Science, Information Systems, Accounting, or related field, or 1–2 years of hands‑on experience in accounting, IT, or manufacturing support
• Familiarity with Microsoft Dynamics 365 preferred
• Strong analytical, systems, and communication skills
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced entrepreneurial environment
• Highly curious and tolerant of ambiguity
• Proficient in Microsoft products, database software and other applicable accounting and financial software and systems

how fairlife nourishes you:

At fairlife, we believe in better — and that includes how we support our people. We offer a comprehensive suite of benefits and wellbeing resources designed to support you physically, emotionally, socially, and financially, both in and out of work.

• Comprehensive medical, dental, and vision coverage, effective day one!
• Supplemental health plans (hospital indemnity, accident, and critical illness insurance)
• Paid Time Off to recharge and support work-life balance
• Paid parental leave & adoption assistance (up to $10,000)
• Parental support & family care benefits, including childcare resources and lactation support
• 401(k) to support retirement planning with up to 9% in employer match
• Wellness reimbursement (up to $500 for qualified wellbeing expenses)
• Employee Assistance Program (EAP) for emotional wellbeing and work-life support
• Company-paid life insurance and short-term disability
• Employer HSA funding (for HDHP participants)
• Tuition reimbursement (up to $10,000) and student loan repayment ($200/month)
• Learning & development programs to unlock your full potential
• Rewards & recognition, matching gifts, free product, and Business Resource Groups

fairlife’s nour!sh program is designed to meet you where you are — supporting your individual wellbeing journey while enabling you to do your best work every day.

position location: Chicago, IL (Preferred), Goodyear, AZ or Coopersville, MI

reports to: Manager, Data Governance & Controls

travel requirements: <10%

exempt/nonexempt: Exempt

job purpose: The Quality Technician monitors and performs qualitative/quantitative testing of process and product attributes to ensure food safety and food quality; ensures compliance with all applicable regulations such as the Pasteurized Milk Ordinance; complies with all applicable standards such as GFSI (Global Food Safety), Third party audits such as Siliker, Kosher, and Organic requirements; 
ensures processes, work in progress, incoming goods, in-process product, finished product meets specifications; interpretation of testing results to release of product that has met specifications; and processes documentation for non-conforming product and communicate information to plant management.

responsibilities:

• Check butterfat, total solids, pH, acidity, flavor, odor, cryoscopy, viscosity, brix, HR-1, 2 &3, temperatures, antibiotics, coliform, DMC, DMSCC and SPC.
• Calculate formulas and accelerated shelf life testing.
• Performs in plant weight checks, temperature checks, ingredient usage and distribution, code date verification.
• Performs environmental testing and Pre-op swabbing and maintains all records.
• Conducts pathogen monitoring on raw & finished products and maintains results.
• Responsible for hold/release/rejection of finished goods and raw materials.
• Maintains all lab records, internal and external lab results, inspection reports, vitamin log, water & glycol records.
• Coordinates and maintains all third-party laboratory testing programs
• Responsible for maintaining proper calibration standards.
• Responsible for daily finished product evaluation and Appendix N antibiotic testing.
• Assists with state and federal lab inspections.
• Performs sensory evaluation of raw material and finished product
• Helps control plant losses.
• Completes all duties in a manner that is consistent with all aspects of the company safety rules and good manufacturing practices.
• Performs related duties as assigned by the Manager or Supervisor on duty.
• Responsible for microbiological testing/documentation of finished and in-process products; interpret the results and retest/report abnormalities as needed; generate standard report of results
• Conduct routine inspection of processing areas including documentation to ensure that all documentation is present and correct and that all areas comply with GMPs and sanitation requirements
• Performs Quality Team Audits, including Good Manufacturing Practices and Housekeeping. 
• Manage the laboratory operations, maintain lab equipment and supplies
• Must be able to work with chemicals

skills/qualifications required:

• Must have High School diploma at a minimum. Bachelor’s degree in a science field or equivalent combination of education and experience is preferred.
• At least one or more years with previous laboratory with microbiology and chemistry experience required. Experience in a food production environment preferred.
• Must be accurate and precise in testing procedures and mix formulation calculations and have a keen sense of odors and flavors.
• Must possess strong oral and written communication skills.
• Must be able to read, write and interpret documents such as safety rules, procedure manuals and mathematical calculations.
• Must have the ability to read, comprehend and follow technical instructions, effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Must have the ability to hear and perceive information at normal spoken word levels.
  Must be able to speak and understand English fluently.
• Must have the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
• Must have the ability to apply commonsense understanding to carry out detailed and involved written or oral instructions and mathematical calculations. 
• Must have the ability to prioritize and organize.
• Must have the ability to demonstrate superb decision-making ability to determine best course of action in assessing test results.
• Must possess basic computer skills; knowledge of word processing and spreadsheet programs required. Knowledge of MS Office and SAP preferred.
• Knowledgeable with Good Manufacturing Practices (GMP’s), safety programs and procedures.
• Ability to handle ambiguity and work in a fast paced, entrepreneurial environment
• Proficiency in English: Comfortable with both written and verbal communication, including reading and writing.

working conditions and physical requirements:

• Up to 12 hours sitting/standing/walking
• Ability to lift up to 10 pounds, frequently lift and/or move up to 25 pounds
• Exposure to hazards (machinery, confined spaces, etc.)
• Must be able to work in and around loud noise levels, industrial machinery, air-conditioned environments suitable for carrying out controlled tests.
• Must be able to operate motorized vehicles or equipment

food safety requirements: 

• Notify supervision of any repairs or adjustments that are required that may affect product quality or food safety.

• Understand, observe, and comply with the handling and usage of the color-coded container policy while in the Production Areas.
• Perform all duties necessary to meet Company, Customer and/or Government requirements/standards as prioritized by the Company.
• Ability to initiate action to prevent the occurrence of nonconformities relating to Food Safety and the Quality of the product, processes, quality system, or safety system.
• Identify and record any problems relating to Food Safety and the Quality of the ingredients, processes, quality system, or safety system.
• Control further processing or delivery of nonconforming product in terms of Food Safety and Quality issues until the deficiency or unsatisfactory condition has been corrected.
• In the event of absence, another employee with the same skill level will assume the duties and responsibilities as required.

how fairlife nourishes you:

At fairlife, we believe in better — and that includes how we support our people. We offer a comprehensive suite of benefits and wellbeing resources designed to support you physically, emotionally, socially, and financially, both in and out of work.

• Comprehensive medical, dental, and vision coverage, effective day one!
• Supplemental health plans (hospital indemnity, accident, and critical illness insurance)
• Paid Time Off to recharge and support work-life balance
• Paid parental leave & adoption assistance (up to $10,000)
• Parental support & family care benefits, including childcare resources and lactation support
• 401(k) to support retirement planning with up to 9% in employer match
• Wellness reimbursement (up to $500 for qualified wellbeing expenses)
• Employee Assistance Program (EAP) for emotional wellbeing and work-life support
• Company-paid life insurance and short-term disability
• Employer HSA funding (for HDHP participants)
• Tuition reimbursement (up to $10,000) and student loan repayment ($200/month)
• Learning & development programs to unlock your full potential
• Rewards & recognition, matching gifts, free product, and Business Resource Groups

fairlife’s nour!sh program is designed to meet you where you are — supporting your individual wellbeing journey while enabling you to do your best work every day.

position location: Goodyear, AZ

reports to: Quality Supervisor

travel requirements: minimal 

exempt/nonexempt: nonexempt

Who We Are:   

At Copperstate Farms and Sol Flower, we’re creating a better kind of cannabis company. Where we know happy plants begin with happy people. We aspire to high standards, take pride in our work, and drive for better results every day. At the greenhouse, our roots are growing flower, but we’ve branched out to offer an extensive range of cannabis products like edibles, topicals, and concentrates for retail dispensary locations. From farm to market, we are committed to the quality of our products and are always testing for patient and customer safety. By bringing together best practices from big agriculture, consumer packaged goods, and pharmaceutical and retail industries, Copperstate is becoming one of the top cannabis companies to work for.    

What We’re Growing:   

As one of the largest greenhouse cannabis producers in North America, Copperstate Farms ranges over 1.7 million square feet of canopy and 40 acres under glass. It’s here where we have been growing a house of cannabis brands that our patients and customers can trust, each addressing a different needs state and demographic. From the greenhouse to corporate to multiple Sol Flower dispensaries, we’re an inclusive cannabis community empowering wellness for all. Most of all, we strive for a culture where our employees view us as one of the best places to work.     

Job Description: 

The Shift Lead is responsible for providing an outstanding customer experience while working closely and collaboratively with other retail staff members to meet revenue goals, lead the retail team, and develop the dispensary staff. The Shift Lead should have a genuine passion for the Cannabis industry and the well-being of its customers and staff. The Shift Lead will ensure that customers’ needs and expectations are met through optimal product selection and top-notch customer service. Ideal candidates should be strong people developers, possess excellent communication and problem-solving abilities, be action-oriented and committed to the highest level of service. 

Core Responsibilities: 

Duties of this job include, but are not limited to: 

• Drive the shift and motivate an elevated level of service and productivity amongst the dispensary team; assist in operations such as opening and closing procedures.
• High level proficiency and ability to perform the position of Store Associate throughout the shift.
• Ability to hit sales KPI’s at the highest level as well as teach and coach Store Associates to elevate individual and store performance.
• Maintain a clean and organized work environment.
• Answer questions or assist with escalated customer issues to ensure efficient flow and operation of the front of the house.
• Work effectively and respectfully with fellow co-workers and other team members.
• Expert level proficiency in all aspects of retail dispensary duties.
• Communicate and recognize employees to promote a positive team culture.
• Assist in training new employees on policies, processes, procedures, and roles.
• Handle customer and employee requests appropriately.
• Provide administrative and managerial support to General Manager and Assistant General Manager.
• Proficiency in all aspects of cash handling including but not limited to cash drops, closing registers and cash audits.
• Balance cash registers and ensure accurate daily deposits.
• Adhere to all cannabis state-specific regulations and laws to execute and enforce compliance efforts.
• Participate in ongoing education and professional development opportunities.
• Manage operations for smooth opening and closing procedures per hours of operation.
• All administrative duties relating to the POS system which can include but are not limited to: Inputting purchase orders, running product reports, and identifying trends.
• Additional duties as assigned by management.

Commitment & Dependability: 

• Willingness to be an integral member of a successful team.
• Dedication to provide the highest levels of service.
• Excellent attendance and reliability.
• Adherence to company policies and procedures.
• Expectation to work evenings, weekends and holidays as required.
• Properly handle confidential customer information and other non-public company proprietary information.

Qualifications and Education: 

• Must be at least 21 years of age.
• Must be able to pass a background check in order to obtain, and maintain, a Facility Agent card in accordance with Arizona State Department of Health Services requirements.
• Minimum of 1 year supervising or retail management experience with at least 1-2 years dispensary experience.
• Associates or bachelor's degree is preferred; or equivalent combination of education and experience.
• Technologically advanced individual with working knowledge of cannabis POS (point of sale) systems.
• Outstanding leadership, organizational, interpersonal, time management and communication skills.
• Strong attention to detail.
• Knowledge of the cannabis industry.

Physical Requirements: 

• Requires prolonged sitting, standing, walking, bending, lifting, and use of hands.
• Frequently required physical exertion to manually move, lift, carry, pull, or push heavy objects or materials.
• Frequently stooping, bending, and reaching.
• Must work indoors and outdoors year-round.
• Must work in noisy and crowded environments.
• Lift 25-50 pounds from the floor to a waist-high table when necessary.
• Crouch & bend often.
• Stand for short/high periods of time.
• Sit for short/medium periods of time.
• Walk for short/high periods of time.
• Occasionally sit on the floor or at floor level.
• Handle the responsibilities and routine stress often associated with this position.

Certifications or Training Requirements: 

• New Hire Orientation & Security Training – New Hire.
• Store Associate Training- New Hire.
• Cannabis Education course – New Hire.
• Additional annual or ongoing training as assigned by management.
• Maintain active Arizona Facility Agent Card – Biannual or as dictated by Arizona Department of Health Services.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or require that other or additional tasks be performed as assigned. 

About You and The Role  

About Us

Connected International, Inc. (Connected Cannabis Co.) is a leading vertically integrated cannabis company based in Sacramento and operating in California, Arizona, and Florida. With over 11 years experience, Connected specializes in breeding, growing, manufacturing, and distributing top-shelf cannabis through its state-of-the-art facilities and proprietary genetics. 

With over 250 employees across the United States, Connected maintains a strong presence in the industry across multiple markets. The company has recently expanded into Arizona and Florida with ambitious national expansion plans underway. Connected's mission has always been to breed, grow, and sell the best cannabis in the world, setting high standards for its products, people, and partners wherever we go.

About the Job

The Cultivation Technician performs labor to assist in the upkeep, stocking, and fulfillment of growing cannabis, including, but not limited to; watering, feeding, flushing, pruning, washing, cloning, transplanting, harvesting, and facility maintenance under the supervision of the Cultivation General Manager. Attention to detail is extremely important.  This position will be the point person for Cultivation equipment preventative maintenance and checks, including filter changes, sensor checks, and other routine checks. 

What You Will Do

• Perform all tasks in the indoor harvest grow
• Be point person for HVAC preventative maintenance and checks, and equipment checks
• Mother plant maintenance, cloning, transplanting, nutrients and pH management, water management, positive airflow, temperature and humidity control, pest and disease control, IPM program implementation, plant transfer from veg to flowering.
• Manage plant scheduling and organization to precisely project all plant needs on a daily, weekly, and monthly basis to produce the best results for maximum plant yield.
• Cataloguing and maintaining organization of plants, tags, and pruning biomass
• Knowledge of pest and disease control management a plus. 
• Maintain and follow the cultivation department policies and procedures.
• Wash and sanitize all equipment. Scout all equipment, ensuring all tools are free of pests, viruses or disease.
• Must be able to adapt to various strains, styles and types of cannabis they are cultivating; adjusting techniques to maintain a steady pace and quality.
• Breakdown flowers off stem and stalk of plant to separate unusable waste from useable product; employee must track the amount of unusable waste for each batch.
• Knowledge or experience with METRC compliance is a plus.
• Demonstrate accurately and thoroughly in a timely manner to meet production standards.
• Work in a timely manner and strive to increase productivity.
• Maintain organization and cleanliness of the cultivation facility while performing job duties.
• Exhibit competency in basic organizational, tracking and communication skills.
• Works in a timely manner to efficiently meet goals while consistently producing quality product.
• Employee must be able to follow basic instructions and take constructive feedback from their managers to maintain quality standards and production goals.
• Employee must show up on time for work every day ready to work.
• Employee must exhibit personal hygiene and follow the health guidelines set forth by the company and the state while processing patient medicine.
• Cultivation staff is responsible for clean-up of all processing areas and equipment at the end of every shift. 

What We Are Looking For

• Minimum age of 21 years or older and pass a criminal background check
• High school or equivalent
• May require working rotating shifts with varied hours/day, including evenings, weekends, holidays, and special events
• Previous agricultural/warehouse/manufacturing/laborer experience preferred.
• Adhere to company mission statement, while maintaining high ethical standards and professionalism.
• Ability to be flexible and work in various sectors of the department as needed an/or requested by their direct supervisor; this may include but is not limited to, helping grow staff with small tasks, cleaning and/or moving supplies and equipment and/or helping the packaging department or working at other locations as needed.
• Must be able to identify various problems with any strain/product and communicate with direct supervisors as necessary.
• Have a basic understanding of cannabis laws, rules and regulations set forth by the state; a pursuit to further their understanding and knowledge of the industry and the laws is appreciated and commendable.
• Must work well with others and ability to adapt quickly to changes in policy, procedure, methods and technique. Frequent contact with supervisor via face-to-face discussions
• Use of independent judgment regarding product processing, keeping quality, projections and goals in mind.
• Help create a proactive and positive environment; a positive attitude and self-motivation to help produce high quality manicured product, while meeting and/or exceeding personal and/or company goals.
• Ability to work with, help, guide, challenge and motivate other team members to create a cohesive unit.
• Must manage their time during work efficiently to meet goals while consistently producing quality product.
• Must be able to follow basic instructions and ability to take constructive criticism from their managers to maintain quality standards and production goals.
• Must understand and implement the rules, regulations, policies, and procedures of the company and the cultivation department.
• Fundamental knowledge, as well as the ability to be taught and guided in areas related to cultivation with other areas being taught as the employee shows interest while still maintaining their capabilities as a cultivation technician.
• Skill in analyzing potential problems with a plant or the product being processed.
• Shows self-motivation/innovation and the ability to work well with all members of their staff and the company, as well as with their direct supervisor.
• Ability to listen well and communicate effectively various audiences, especially with the direct supervisors and other co-workers.
• Other duties as assigned

Physical Requirements/Work Environment

• Must be able to lift up to a maximum of 50 lbs. occasionally without assistance or 100 lbs. with assistance.
• Regularly required to perform carrying, grasping, lifting, walking, standing, some bending/crouching, stooping, stretching, talking, hearing, seeing and repetitive motions.
• Must be able to stand for extended periods of time while maintaining focus.
• Able to be in varying temperature and humidity environmental conditions
• Must not be allergic to or have a fear of insects.

Work is performed in a fast-paced cannabis grow location. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

Why Connected?

Connected is an exciting and innovative workplace with a highly engaged workforce brought together by a shared passion to be the best in the business.  We are on a mission to breed, grow and sell the best cannabis in the world!  This is a super unique opportunity to be part of the start-up stage of the booming cannabis industry.  We are looking for exceptional people to join our team as we transition into the next phase of our business ventures and become a leader in the cannabis space.  

• Competitive Pay
• Employee Discounts at Connected retail stores
• Employee Assistance Program, PTO
• Career Growth and Internal Advancement Opportunities
• Chance to work in an exciting new start-up industry with awesome people!

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent to this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

The company is an Equal Opportunity Employer, a drug free workplace, and complies with ADA regulations as applicable.

Who We Are:   

At Copperstate Farms and Sol Flower, we’re creating a better kind of cannabis company. Where we know happy plants begin with happy people. We aspire to high standards, take pride in our work, and drive for better results every day. At the greenhouse, our roots are growing flower, but we’ve branched out to offer an extensive range of cannabis products like edibles, topicals, and concentrates for retail dispensary locations. From farm to market, we are committed to the quality of our products and are always testing for patient and customer safety. By bringing together best practices from big agriculture, consumer packaged goods, and pharmaceutical and retail industries, Copperstate is becoming one of the top cannabis companies to work for.    

What We’re Growing:   

As one of the largest greenhouse cannabis producers in North America, Copperstate Farms ranges over 1.7 million square feet of canopy and 40 acres under glass. It’s here where we have been growing a house of cannabis brands that our patients and customers can trust, each addressing a different needs state and demographic. From the greenhouse to corporate to multiple Sol Flower dispensaries, we’re an inclusive cannabis community empowering wellness for all. Most of all, we strive for a culture where our employees view us as one of the best places to work.     

Job Description: 

The Shift Lead is responsible for providing an outstanding customer experience while working closely and collaboratively with other retail staff members to meet revenue goals, lead the retail team, and develop the dispensary staff. The Shift Lead should have a genuine passion for the Cannabis industry and the well-being of its customers and staff. The Shift Lead will ensure that customers’ needs and expectations are met through optimal product selection and top-notch customer service. Ideal candidates should be strong people developers, possess excellent communication and problem-solving abilities, be action-oriented and committed to the highest level of service. 

Core Responsibilities: 

Duties of this job include, but are not limited to: 

• Drive the shift and motivate an elevated level of service and productivity amongst the dispensary team; assist in operations such as opening and closing procedures.
• High level proficiency and ability to perform the position of Store Associate throughout the shift.
• Ability to hit sales KPI’s at the highest level as well as teach and coach Store Associates to elevate individual and store performance.
• Maintain a clean and organized work environment.
• Answer questions or assist with escalated customer issues to ensure efficient flow and operation of the front of the house.
• Work effectively and respectfully with fellow co-workers and other team members.
• Expert level proficiency in all aspects of retail dispensary duties.
• Communicate and recognize employees to promote a positive team culture.
• Assist in training new employees on policies, processes, procedures, and roles.
• Handle customer and employee requests appropriately.
• Provide administrative and managerial support to General Manager and Assistant General Manager.
• Proficiency in all aspects of cash handling including but not limited to cash drops, closing registers and cash audits.
• Balance cash registers and ensure accurate daily deposits.
• Adhere to all cannabis state-specific regulations and laws to execute and enforce compliance efforts.
• Participate in ongoing education and professional development opportunities.
• Manage operations for smooth opening and closing procedures per hours of operation.
• All administrative duties relating to the POS system which can include but are not limited to: Inputting purchase orders, running product reports, and identifying trends.
• Additional duties as assigned by management.

Commitment & Dependability: 

• Willingness to be an integral member of a successful team.
• Dedication to provide the highest levels of service.
• Excellent attendance and reliability.
• Adherence to company policies and procedures.
• Expectation to work evenings, weekends and holidays as required.
• Properly handle confidential customer information and other non-public company proprietary information.

Qualifications and Education: 

• Must be at least 21 years of age.
• Must be able to pass a background check in order to obtain, and maintain, a Facility Agent card in accordance with Arizona State Department of Health Services requirements.
• Minimum of 1 year supervising or retail management experience with at least 1-2 years dispensary experience.
• Associates or bachelor's degree is preferred; or equivalent combination of education and experience.
• Technologically advanced individual with working knowledge of cannabis POS (point of sale) systems.
• Outstanding leadership, organizational, interpersonal, time management and communication skills.
• Strong attention to detail.
• Knowledge of the cannabis industry.

Physical Requirements: 

• Requires prolonged sitting, standing, walking, bending, lifting, and use of hands.
• Frequently required physical exertion to manually move, lift, carry, pull, or push heavy objects or materials.
• Frequently stooping, bending, and reaching.
• Must work indoors and outdoors year-round.
• Must work in noisy and crowded environments.
• Lift 25-50 pounds from the floor to a waist-high table when necessary.
• Crouch & bend often.
• Stand for short/high periods of time.
• Sit for short/medium periods of time.
• Walk for short/high periods of time.
• Occasionally sit on the floor or at floor level.
• Handle the responsibilities and routine stress often associated with this position.

Certifications or Training Requirements: 

• New Hire Orientation & Security Training – New Hire.
• Store Associate Training- New Hire.
• Cannabis Education course – New Hire.
• Additional annual or ongoing training as assigned by management.
• Maintain active Arizona Facility Agent Card – Biannual or as dictated by Arizona Department of Health Services.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or require that other or additional tasks be performed as assigned. 

About Us

Connected International, Inc. (Connected Cannabis Co.) is a leading vertically integrated cannabis company based in Sacramento and operating in California, Arizona, and Florida. With over 11 years experience, Connected specializes in breeding, growing, manufacturing, and distributing top-shelf cannabis through its state-of-the-art facilities and proprietary genetics. 

With over 250 employees across the United States, Connected maintains a strong presence in the industry across multiple markets. The company has recently expanded into Arizona and Florida with ambitious national expansion plans underway. Connected's mission has always been to breed, grow, and sell the best cannabis in the world, setting high standards for its products, people, and partners wherever we go.

About the Job

The Cultivation Technician performs labor to assist in the upkeep, stocking, and fulfillment of growing cannabis, including, but not limited to; watering, feeding, flushing, pruning, washing, cloning, transplanting, harvesting, and facility maintenance under the supervision of the Cultivation General Manager. Attention to detail is extremely important.  This position will be the point person for Cultivation equipment preventative maintenance and checks, including filter changes, sensor checks, and other routine checks. 

What You Will Do

• Perform all tasks in the indoor harvest grow
• Be point person for HVAC preventative maintenance and checks, and equipment checks
• Mother plant maintenance, cloning, transplanting, nutrients and pH management, water management, positive airflow, temperature and humidity control, pest and disease control, IPM program implementation, plant transfer from veg to flowering.
• Manage plant scheduling and organization to precisely project all plant needs on a daily, weekly, and monthly basis to produce the best results for maximum plant yield.
• Cataloguing and maintaining organization of plants, tags, and pruning biomass
• Knowledge of pest and disease control management a plus. 
• Maintain and follow the cultivation department policies and procedures.
• Wash and sanitize all equipment. Scout all equipment, ensuring all tools are free of pests, viruses or disease.
• Must be able to adapt to various strains, styles and types of cannabis they are cultivating; adjusting techniques to maintain a steady pace and quality.
• Breakdown flowers off stem and stalk of plant to separate unusable waste from useable product; employee must track the amount of unusable waste for each batch.
• Knowledge or experience with METRC compliance is a plus.
• Demonstrate accurately and thoroughly in a timely manner to meet production standards.
• Work in a timely manner and strive to increase productivity.
• Maintain organization and cleanliness of the cultivation facility while performing job duties.
• Exhibit competency in basic organizational, tracking and communication skills.
• Works in a timely manner to efficiently meet goals while consistently producing quality product.
• Employee must be able to follow basic instructions and take constructive feedback from their managers to maintain quality standards and production goals.
• Employee must show up on time for work every day ready to work.
• Employee must exhibit personal hygiene and follow the health guidelines set forth by the company and the state while processing patient medicine.
• Cultivation staff is responsible for clean-up of all processing areas and equipment at the end of every shift. 

What We Are Looking For

• Minimum age of 21 years or older and pass a criminal background check
• High school or equivalent
• May require working rotating shifts with varied hours/day, including evenings, weekends, holidays, and special events
• Previous agricultural/warehouse/manufacturing/laborer experience preferred.
• Adhere to company mission statement, while maintaining high ethical standards and professionalism.
• Ability to be flexible and work in various sectors of the department as needed an/or requested by their direct supervisor; this may include but is not limited to, helping grow staff with small tasks, cleaning and/or moving supplies and equipment and/or helping the packaging department or working at other locations as needed.
• Must be able to identify various problems with any strain/product and communicate with direct supervisors as necessary.
• Have a basic understanding of cannabis laws, rules and regulations set forth by the state; a pursuit to further their understanding and knowledge of the industry and the laws is appreciated and commendable.
• Must work well with others and ability to adapt quickly to changes in policy, procedure, methods and technique. Frequent contact with supervisor via face-to-face discussions
• Use of independent judgment regarding product processing, keeping quality, projections and goals in mind.
• Help create a proactive and positive environment; a positive attitude and self-motivation to help produce high quality manicured product, while meeting and/or exceeding personal and/or company goals.
• Ability to work with, help, guide, challenge and motivate other team members to create a cohesive unit.
• Must manage their time during work efficiently to meet goals while consistently producing quality product.
• Must be able to follow basic instructions and ability to take constructive criticism from their managers to maintain quality standards and production goals.
• Must understand and implement the rules, regulations, policies, and procedures of the company and the cultivation department.
• Fundamental knowledge, as well as the ability to be taught and guided in areas related to cultivation with other areas being taught as the employee shows interest while still maintaining their capabilities as a cultivation technician.
• Skill in analyzing potential problems with a plant or the product being processed.
• Shows self-motivation/innovation and the ability to work well with all members of their staff and the company, as well as with their direct supervisor.
• Ability to listen well and communicate effectively various audiences, especially with the direct supervisors and other co-workers.
• Other duties as assigned

Physical Requirements/Work Environment

• Must be able to lift up to a maximum of 50 lbs. occasionally without assistance or 100 lbs. with assistance.
• Regularly required to perform carrying, grasping, lifting, walking, standing, some bending/crouching, stooping, stretching, talking, hearing, seeing and repetitive motions.
• Must be able to stand for extended periods of time while maintaining focus.
• Able to be in varying temperature and humidity environmental conditions
• Must not be allergic to or have a fear of insects.

Work is performed in a fast-paced cannabis grow location. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

Why Connected?

Connected is an exciting and innovative workplace with a highly engaged workforce brought together by a shared passion to be the best in the business.  We are on a mission to breed, grow and sell the best cannabis in the world!  This is a super unique opportunity to be part of the start-up stage of the booming cannabis industry.  We are looking for exceptional people to join our team as we transition into the next phase of our business ventures and become a leader in the cannabis space.  

• Competitive Pay
• Employee Discounts at Connected retail stores
• Employee Assistance Program, PTO
• Career Growth and Internal Advancement Opportunities
• Chance to work in an exciting new start-up industry with awesome people!

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent to this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

The company is an Equal Opportunity Employer, a drug free workplace, and complies with ADA regulations as applicable.

Who We Are:   

At Copperstate Farms and Sol Flower, we’re creating a better kind of cannabis company. Where we know happy plants begin with happy people. We aspire to high standards, take pride in our work, and drive for better results every day. At the greenhouse, our roots are growing flower, but we’ve branched out to offer an extensive range of cannabis products like edibles, topicals, and concentrates for retail dispensary locations. From farm to market, we are committed to the quality of our products and are always testing for patient and customer safety. By bringing together best practices from big agriculture, consumer packaged goods, and pharmaceutical and retail industries, Copperstate is becoming one of the top cannabis companies to work for.    

What We’re Growing:   

As one of the largest greenhouse cannabis producers in North America, Copperstate Farms ranges over 1.7 million square feet of canopy and 40 acres under glass. It’s here where we have been growing a house of cannabis brands that our patients and customers can trust, each addressing a different needs state and demographic. From the greenhouse to corporate to multiple Sol Flower dispensaries, we’re an inclusive cannabis community empowering wellness for all. Most of all, we strive for a culture where our employees view us as one of the best places to work.     

Job Description: The Store Associate is responsible for providing an outstanding customer experience while working closely and collaboratively with other retail staff members to meet revenue goals, lead the retail team, and develop the dispensary staff. The Shift Lead should have a genuine passion for the Cannabis industry and the well-being of its customers and staff. The Shift Lead will ensure that customers’ needs and expectations are met through optimal product selection and top-notch customer service. Ideal candidates should be strong people developers, possess excellent communication and problem-solving abilities, be action-oriented and committed to the highest level of service. 

Core Responsibilities: 

Duties of this job include, but are not limited to: 

• Drive the shift and motivate an elevated level of service and productivity amongst the dispensary team; assist in operations such as opening and closing procedures.
• High level proficiency and ability to perform the position of Store Associate throughout the shift.
• Ability to hit sales KPI’s at the highest level as well as teach and coach Store Associates to elevate individual and store performance.
• Maintain a clean and organized work environment.
• Answer questions or assist with escalated customer issues to ensure efficient flow and operation of the front of the house.
• Work effectively and respectfully with fellow co-workers and other team members.
• Expert level proficiency in all aspects of retail dispensary duties.
• Communicate and recognize employees to promote a positive team culture.
• Assist in training new employees on policies, processes, procedures, and roles.
• Handle customer and employee requests appropriately.
• Provide administrative and managerial support to General Manager and Assistant General Manager.
• Proficiency in all aspects of cash handling including but not limited to cash drops, closing registers and cash audits.
• Balance cash registers and ensure accurate daily deposits.
• Adhere to all cannabis state-specific regulations and laws to execute and enforce compliance efforts.
• Participate in ongoing education and professional development opportunities.
• Manage operations for smooth opening and closing procedures per hours of operation.
• All administrative duties relating to the POS system which can include but are not limited to: Inputting purchase orders, running product reports, and identifying trends.
• Additional duties as assigned by management.

Commitment & Dependability: 

• Willingness to be an integral member of a successful team.
• Dedication to provide the highest levels of service.
• Excellent attendance and reliability.
• Adherence to company policies and procedures.
• Expectation to work evenings, weekends and holidays as required.
• Properly handle confidential customer information and other non-public company proprietary information.

Qualifications and Education: 

• Must be at least 21 years of age.
• Must be able to pass a background check in order to obtain, and maintain, a Facility Agent card in accordance with Arizona State Department of Health Services requirements.
• Minimum of 1 year supervising or retail management experience with at least 1-2 years dispensary experience.
• Associates or bachelor's degree is preferred; or equivalent combination of education and experience.
• Technologically advanced individual with working knowledge of cannabis POS (point of sale) systems.
• Outstanding leadership, organizational, interpersonal, time management and communication skills.
• Strong attention to detail.
• Knowledge of the cannabis industry.

Physical Requirements: 

• Requires prolonged sitting, standing, walking, bending, lifting, and use of hands.
• Frequently required physical exertion to manually move, lift, carry, pull, or push heavy objects or materials.
• Frequently stooping, bending, and reaching.
• Must work indoors and outdoors year-round.
• Must work in noisy and crowded environments.
• Lift 25-50 pounds from the floor to a waist-high table when necessary.
• Crouch & bend often.
• Stand for short/high periods of time.
• Sit for short/medium periods of time.
• Walk for short/high periods of time.
• Occasionally sit on the floor or at floor level.
• Handle the responsibilities and routine stress often associated with this position.

Certifications or Training Requirements: 

• New Hire Orientation & Security Training – New Hire.
• Store Associate Training- New Hire.
• Cannabis Education course – New Hire.
• Additional annual or ongoing training as assigned by management.
• Maintain active Arizona Facility Agent Card – Biannual or as dictated by Arizona Department of Health Services.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or require that other or additional tasks be performed as assigned. 

Who We Are:   

At Copperstate Farms and Sol Flower, we’re creating a better kind of cannabis company. Where we know happy plants begin with happy people. We aspire to high standards, take pride in our work, and drive for better results every day. At the greenhouse, our roots are growing flower, but we’ve branched out to offer an extensive range of cannabis products like edibles, topicals, and concentrates for retail dispensary locations. From farm to market, we are committed to the quality of our products and are always testing for patient and customer safety. By bringing together best practices from big agriculture, consumer packaged goods, and pharmaceutical and retail industries, Copperstate is becoming one of the top cannabis companies to work for.    

What We’re Growing:   

As one of the largest greenhouse cannabis producers in North America, Copperstate Farms ranges over 1.7 million square feet of canopy and 40 acres under glass. It’s here where we have been growing a house of cannabis brands that our patients and customers can trust, each addressing a different needs state and demographic. From the greenhouse to corporate to multiple Sol Flower dispensaries, we’re an inclusive cannabis community empowering wellness for all. Most of all, we strive for a culture where our employees view us as one of the best places to work.     

Job Description: 

The Assistant General Manager is responsible for supporting all day-to-day operations of the dispensary. This includes but is not limited to sales, money counts and cash handling, inventory control, storage of Cannabis, overseeing the cleanliness and organization of the dispensary and signage in the dispensary. The AGM is responsible for working with the General Manager to provide an outstanding customer experience while working closely with dispensary personnel to meet revenue goals, lead, coach, train and develop the retail and ensure compliance with inventory, operations, and system protocols.  

Core Responsibilities: 

Duties of this job include, but are not limited to: 

• • Work closely with the General Manager to ensure all stored Cannabis is accounted for and the dispensary has adequate amounts for daily operations. 
  • The Assistant General Manager is responsible for compliance to AZDHS regulations and statutes.  
  • Primary support for the General Manager. 
  • Assist in human resources responsibilities, scheduling, direction, and oversight of all dispensary operations (particularly the implementation of policies and procedures), inventory reconciliation, and money handling processes.  
  • Lead and support all staff in performance management, including rewards and recognition programs. 
  •  Passion for business, the Cannabis industry, and the well-being of the dispensaries customers and staff.  
  • The Assistant General Manager will work with the Shift Leads and General Manager to ensure that customers’ needs, and expectations are met through optimal product selection and top-notch customer service. 

Commitment & Dependability: 

• Willingness to be an integral member of a successful team.
• Dedication to provide the highest levels of service.
• Excellent attendance and reliability.
• Adherence to company policies and procedures.
• Expectation to work evenings, weekends and holidays as required.
• Properly handle confidential customer information and other non-public company proprietary information.

Qualifications and Education: 

• • Minimum of 21 years of age 
  • Must be able to pass a background check (no felony convictions) 
  • Associate’s or bachelor's degree preferred, or equivalent combination of education and experience 
  • Outstanding leadership, organizational, interpersonal time management and communication skills 
  • Strong attention to detail 
  • Excellent time management abilities 
  • Knowledge of the Cannabis Industry 
  • Leadership experience, with the ability to make informed critical decisions, complete tasks on-time and problem solve 
  • Results oriented and self-starter 
  • Strong interest and desire to work with people and Cannabis 
  • Effective oral and written communication skills 
  • Technologically advanced individual with working knowledge of cannabis POS (point of sale) systems 
  • Computer proficient; ability to easily learn new software 

Physical Requirements: 

• Requires prolonged sitting, standing, walking, bending, lifting, and use of hands.
• Frequently required physical exertion to manually move, lift, carry, pull, or push heavy objects or materials.
• Frequently stooping, bending, and reaching.
• Must work indoors and outdoors year-round.
• Must work in noisy and crowded environments.
• Lift 25-50 pounds from the floor to a waist-high table when necessary.
• Crouch & bend often.
• Stand for short/high periods of time.
• Sit for short/medium periods of time.
• Walk for short/high periods of time.
• Occasionally sit on the floor or at floor level.
• Handle the responsibilities and routine stress often associated with this position.

Certifications or Training Requirements: 

• New Hire Orientation & Security Training – New Hire.
• Store Associate Training- New Hire.
• Cannabis Education course – New Hire.
• Additional annual or ongoing training as assigned by management.
• Maintain active Arizona Facility Agent Card – Biannual or as dictated by Arizona Department of Health Services.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or require that other or additional tasks be performed as assigned. 

Who We Are:   

At Copperstate Farms and Sol Flower, we’re creating a better kind of cannabis company. Where we know happy plants begin with happy people. We aspire to high standards, take pride in our work, and drive for better results every day. At the greenhouse, our roots are growing flower, but we’ve branched out to offer an extensive range of cannabis products like edibles, topicals, and concentrates for retail dispensary locations. From farm to market, we are committed to the quality of our products and are always testing for patient and customer safety. By bringing together best practices from big agriculture, consumer packaged goods, and pharmaceutical and retail industries, Copperstate is becoming one of the top cannabis companies to work for.    

What We’re Growing:   

As one of the largest greenhouse cannabis producers in North America, Copperstate Farms ranges over 1.7 million square feet of canopy and 40 acres under glass. It’s here where we have been growing a house of cannabis brands that our patients and customers can trust, each addressing a different needs state and demographic. From the greenhouse to corporate to multiple Sol Flower dispensaries, we’re an inclusive cannabis community empowering wellness for all. Most of all, we strive for a culture where our employees view us as one of the best places to work.     

Job Description: 

The Shift Lead is responsible for providing an outstanding customer experience while working closely and collaboratively with other retail staff members to meet revenue goals, lead the retail team, and develop the dispensary staff. The Shift Lead should have a genuine passion for the Cannabis industry and the well-being of its customers and staff. The Shift Lead will ensure that customers’ needs and expectations are met through optimal product selection and top-notch customer service. Ideal candidates should be strong people developers, possess excellent communication and problem-solving abilities, be action-oriented and committed to the highest level of service. 

Core Responsibilities: 

Duties of this job include, but are not limited to: 

• Drive the shift and motivate an elevated level of service and productivity amongst the dispensary team; assist in operations such as opening and closing procedures.
• High level proficiency and ability to perform the position of Store Associate throughout the shift.
• Ability to hit sales KPI’s at the highest level as well as teach and coach Store Associates to elevate individual and store performance.
• Maintain a clean and organized work environment.
• Answer questions or assist with escalated customer issues to ensure efficient flow and operation of the front of the house.
• Work effectively and respectfully with fellow co-workers and other team members.
• Expert level proficiency in all aspects of retail dispensary duties.
• Communicate and recognize employees to promote a positive team culture.
• Assist in training new employees on policies, processes, procedures, and roles.
• Handle customer and employee requests appropriately.
• Provide administrative and managerial support to General Manager and Assistant General Manager.
• Proficiency in all aspects of cash handling including but not limited to cash drops, closing registers and cash audits.
• Balance cash registers and ensure accurate daily deposits.
• Adhere to all cannabis state-specific regulations and laws to execute and enforce compliance efforts.
• Participate in ongoing education and professional development opportunities.
• Manage operations for smooth opening and closing procedures per hours of operation.
• All administrative duties relating to the POS system which can include but are not limited to: Inputting purchase orders, running product reports, and identifying trends.
• Additional duties as assigned by management.

Commitment & Dependability: 

• Willingness to be an integral member of a successful team.
• Dedication to provide the highest levels of service.
• Excellent attendance and reliability.
• Adherence to company policies and procedures.
• Expectation to work evenings, weekends and holidays as required.
• Properly handle confidential customer information and other non-public company proprietary information.

Qualifications and Education: 

• Must be at least 21 years of age.
• Must be able to pass a background check in order to obtain, and maintain, a Facility Agent card in accordance with Arizona State Department of Health Services requirements.
• Minimum of 1 year supervising or retail management experience with at least 1-2 years dispensary experience.
• Associates or bachelor's degree is preferred; or equivalent combination of education and experience.
• Technologically advanced individual with working knowledge of cannabis POS (point of sale) systems.
• Outstanding leadership, organizational, interpersonal, time management and communication skills.
• Strong attention to detail.
• Knowledge of the cannabis industry.

Physical Requirements: 

• Requires prolonged sitting, standing, walking, bending, lifting, and use of hands.
• Frequently required physical exertion to manually move, lift, carry, pull, or push heavy objects or materials.
• Frequently stooping, bending, and reaching.
• Must work indoors and outdoors year-round.
• Must work in noisy and crowded environments.
• Lift 25-50 pounds from the floor to a waist-high table when necessary.
• Crouch & bend often.
• Stand for short/high periods of time.
• Sit for short/medium periods of time.
• Walk for short/high periods of time.
• Occasionally sit on the floor or at floor level.
• Handle the responsibilities and routine stress often associated with this position.

Certifications or Training Requirements: 

• New Hire Orientation & Security Training – New Hire.
• Store Associate Training- New Hire.
• Cannabis Education course – New Hire.
• Additional annual or ongoing training as assigned by management.
• Maintain active Arizona Facility Agent Card – Biannual or as dictated by Arizona Department of Health Services.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or require that other or additional tasks be performed as assigned. 

Title of role: Program Manager, Member Services Content & Communications
Location: Remote but if in NY/ Boston (2 days in office)
Approved Salary Range: $95,000-$115,000

About the Role:

The Program Manager, Content & Communications plays a critical role in enabling a luxury customer experience by developing clear, engaging, and effective content for both member services agents and members. This role is responsible for training content creation, agent-facing knowledge resources, and member-facing help content.

This role partners closely with MS Training, MS Operations, and MS Operations Excellence teams to ensure content is accurate, timely, scalable, and aligned with both operational needs and luxury brand standards.

Key Responsibilities:

• Training & Agent Enablement

  • Design, develop, and maintain training materials for customer service agents, including onboarding, refresher training, process updates, and learning modules.
  • Develop refresher modules and tips/tricks series to keep tenured agents sharp and engaged
  • Translate complex policies, systems, and workflows into clear, actionable training content that supports agent confidence and performance.
  • Partner with Training and Operations leaders to identify content gaps and continuously improve learning effectiveness and agent readiness.
  • Move beyond text-heavy desks and create engaging content using videos, interactive modules, infographics, and gamified learning that caters to diverse learning styles

  Agent-Facing Knowledge & Help Content

  • Own and maintain agent-facing knowledge base articles, job aids, and standard operating procedures ensuring ease of navigation, accuracy, and optimization
  • Collaborate with cross-functional partners to create content related to policy updates, tool enhancements, and operational changes.
  • Ensure agent-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality agent & member experience.

  Member-Facing Service Content

  • Create and update member-facing content, including Help Center articles, FAQs, policy explanations, and transactional messaging to reduce friction and promote self-service
  • Ensure all member-facing content reflects the luxury brand voice while clearly setting expectations and helping reduce inbound contacts.
  • Ensure member-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality member experience.

  Agent Facing Communication

  • Support internal communications and engagement initiatives within the Member Service organization, including change communications, operational updates, and recognition content.
  • Curate Flash Alerts and Reminders to ensure agents are aware of recent changes, outages, or policy shifts.

  Content Governance & Optimization

  • Establish content standards, templates, and best practices across training, agent-facing, and member-facing materials.
  • Track content performance and engagement metrics (e.g., article usage, training completion, contact drivers) and use insights to iterate and improve effectiveness.
  • Manage content calendars, updates, and version control to ensure consistency across channels and audiences.

Experience and Background Needed:

• • Strong writing and editing skills with the ability to adapt tone for agents, internal stakeholders, and luxury consumers.
  • Experience in creating training materials, knowledge base content, or internal communications in a customer service or e-commerce environment.
  • Strong cross-functional collaboration and stakeholder management skills.
  • Comfort working in a fast-paced, evolving environment with multiple priorities.
  • Proficiency with content creation tools (e.g., Gemini, LM Notebook, Canva, Loom, Camtasia, or Articulate) to build visually compelling content and training.

• Education

  • Bachelor’s degree in communications, marketing, education, organizational development or related field required

  Years of experience

  • 3-5 years’ experience in content creation, communications, knowledge management, training, curriculum design

  Technical skills

  • Knowledge management platforms
  • Experience leveraging AI tools to support content creation, editing, summarization, and optimization while maintaining quality, accuracy, and brand voice.
  • Experience optimizing content for AI-driven search and automation
  • Ability to use data to inform content gaps and performance

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. Rue Gilt Groupe reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. Rue Gilt Groupe is proud to be an Equal Opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What We Offer:

Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated.

We Encourage You to Apply:

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. Even if you don't check off every qualification in the job description, that's okay. We encourage you to apply to any role that excites you and sparks delight! We can't wait to learn more about you.

Work Authorization
Rue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future. Rue Gilt Groupe is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Welcome to the Traegerhood:

Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we’ve been revolutionizing outdoor cooking ever since. We’re a team of disruptors, innovators, problem solvers, and food fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City and beyond, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you’re a team player who’s dedicated to delivering top-quality results every day, then we want you to come cook with us!

What You'll Do:

Traeger is seeking a Field Sales Representative based in either California or Arizona to join our team in our brand's high-priority markets. This territory covers California and Arizona. As a Field Sales Representative, you'll be responsible for driving revenue and delivering best in class service to your assigned accounts. Creating meaningful face to face partnerships with your key retailers is critical, and this will require extensive travel on a weekly basis, some of which will be overnight. You will sharply focus on Platinum & Gold accounts in your market and prioritize your time with Ace & Key Specialty. You will be held accountable to your sales targets and will be expected to drive revenue and improve the selling experience at each of your retailers. You will be part of a team reporting to the Regional Field Sales Manager, and you will partner cross-functionally in service of dealers in your marketplace. Ultimately, you must own the shop floor & own the shop employee.

How You'll Help Us Win:

In this autonomous and varied role, your time will be spent on the following activities:

· Account management and sales excellence (~50% of your time)

o Lead and execute marketplace strategies aligned with Traeger’s commercial strategy & brand values

o Build relationships with existing dealers, including being on the road 3-4 days a week visiting dealers (including overnight stays) in your area

o Plan, forecast, and land financial targets on an annual and quarterly basis in order to drive net revenue for Traeger and our accounts. Regularly check in with leadership on progress against targets

o Develop account assortments based on strategic direction and available + potential space. Ensure optimal product flow and inventory levels to maximize commerciality

o Obsess pre-call planning & post-call recap/analysis and process to ensure preparation & follow through.

o Understand account order books and inventory levels

· Training, demonstrations & events (~20%)

o Train shop employees on grills, techniques, merchandising best practices, and how to sell, service and represent Traeger at retail. Identify & support critical shop employees

o Prepare and deliver multiple kinds of events to fuel the Traeger brand. Work with your Team Manager to evaluate business rationale and prioritize time. Weekend and event activation, either as coordinator or supporting participant will be critical during key times of the year

o Attend and support select trade events on an ad-hoc basis

· Brand elevation, merchandising, fixtures & POP (~20%)

o Work with your Team Manager and key accounts to develop marketing and coop plans to enhance the Traeger brand experience at retail

o Become a merchandising expert, use provided POP and Fixtures, and define the "Traeger Experience" in your doors. Claim our floor space

· Marketplace Development & Admin (~10%)

o Keep pulse on local consumer & competitor trends, and leverage insights to identify incremental distribution opportunities and new storytelling angles

o Leverage your excellent time management skills to plan out work, including office time to appropriately manage business systems and CRM resources on a weekly basis

What You’ll Need to Succeed:

· Minimum of 1+ years’ experience in account management or sales

· Bachelor’s degree or similar B2B regional/national sales, account management and marketing experience

· Strong communication skills both verbal and written

· Salesforce experience is preferred, or similar CRM experience

· Proven track record in meeting sales targets

· MS Office Proficiency

· Detailed oriented with a high level of organization

Why You Will Love To Work Here:

• Be part of the most disruptive force in outdoor cooking
• Join a true team working towards a common goal
• Culture of risk-taking, innovation, & quality
• So. Much. Food.
• Full medical/dental/vision package to fit your needs
• 401k to help you plan for the future
• Tuition reimbursement
• Individual professional development programs & initiatives to help you grow professionally
• Great discounts on all things Traeger
• Did we mention all the food?