Growth Jobs in Abidjan.
All active Growth roles based in Abidjan.
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Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
Are you a seasoned Business Development professional who thrives in a dynamic environment? Would you want to join a company that is fostering financial inclusion and driving economic empowerment on the African continent? Then this role is for you!
As a result-driven Business Development Manager with extensive market and industry knowledge, you will play a pivotal role in driving our growth strategy forward.
Reporting to the WAEMU Head of Business Development, you will be responsible for building and cultivating relationships, establishing partnerships, and executing contracts based on the needs of the Product and Operation teams to ensure the continued scaling of Wave’s business in Côte d’Ivoire.
In this role, you'll;
- Forming, negotiating services and managing strategic partnerships (with banks, telcos, bill payment companies, international remittance companies, etc.) that are key for Wave's business to operate.
- Building relationships to enable Wave to grow and operate effectively in Côte d’Ivoire.
- Sourcing business partnerships for Wave's payment products.
- Identifying and liaising with the right person at partners to achieve Wave's needs.
- Supervising communication between partners and Wave teams (Product, Finance, Legal, compliance, Risk, Marketing…)
Key details
- Location: You'll work from our office in Abidjan and may travel to field locations within Cote d'Ivoire
- Work authorization in Cote d'Ivoire.
- Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
- We pay 100% of your health care insurance premium cost for yourself and your dependents.
- We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidised childcare when you return to work.
- We help you live your fullest life now- we subsidise gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space
Requirements
- At least 5 years' experience in a similar position at a bank, telco, international remittance or fintechs
- Fluent in French and English
- Secondary degree education in Communications, Telecommunications, Finance, International Relations, Business Management, or a comparable field
You might be a good fit if you
- Have a strong network of acquaintances in Cote d'Ivoire from your work in Mobile Money, Banking, Telecom, Insurance or B2B sales.
- Have identified and professionally engaged with strategic partners, seizing upon mutually beneficial opportunities and being relentless in your pursuit.
- Are equally at ease in a boardroom giving a presentation or preparing partner on-boarding documents in French/English.
- Are enthusiastic about Wave's mission and excited to do what needs to be done to achieve it.
- Like team work, but also know how to work well autonomously.
- Have demonstrated tenacity and a willingness to go the distance to get something done.
- Are very detail-oriented and seek to achieve excellence in everything you do.
- Have experience working at an international company (nice to have).
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Country Growth Operations Lead
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Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
Wave is now the largest financial institution in Senegal and Côte d’Ivoire, with millions of users, growing rapidly year on year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.
We are looking for a Country Growth Operations Lead who will be based in one of our early-stage countries in West Africa, who will lead our efforts to expand our user base and manage user acquisition strategies in the allocated countries. This role involves leading both user growth operations and agent operations/agent liquidity to help grow a market from an early stage to 1 million monthly active users.
The Country Growth Ops Lead will report to the Head of Scaling Operations and work closely with the Chief Executive Officer and Country General Manager/Director of Operations.
In this role, you'll;
- Drive user growth by optimizing distribution strategies and leading user acquisition initiatives.
- Collaborate with leadership and country teams to ensure alignment and maximize growth opportunities.
- Enhance distribution processes through partnership with product and engineering teams, leveraging technology and data.
- Oversee agent network operations, including acquisition, setup, and liquidity management, to support distribution and meet user demand.
- Build and lead high-performing teams, fostering a culture of excellence and innovation.
- Manage business and financial KPIs in alignment with overall business objectives.
- Champion Wave's values, leading by example and embedding them within the team culture.
Key Details
- Location: At one of our early-stage countries in Africa, with a focus on West Africa. You must be willing to relocate to the primary growth country for up to one year, with periodic returns home after each trimester.
- Travel: Anticipated travel requirements of 60-80% within a designated, growth-focused market.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
- Airtime reimbursement.
Requirements
- 8+ years of senior leadership experience in user acquisition/agent operations and liquidity management within mobile money, finance, fintech, telecoms, or tech.
- Language: Bilingual proficiency is mandatory, with exceptional written and verbal communication skills in both English and French.
- Enhanced interpersonal skills in building and maintaining positive relationships, effective communication, active listening, and conflict resolution.
- Proven sales ability with a successful track record in sales, including identifying customer needs and connecting corridors.
You might be a good fit if you
- Are deeply analytical in your approach to marketing and in optimizing the cost of customer acquisition and are metrics-oriented and experienced in leading teams towards KPIs.
- Are proactive, disciplined in your thoughts and actions, and committed to continuous self-improvement and professional development.
- Possess the humility, mission focus, and resolve to do what it takes to achieve growth goals.
- Build strong relationships and bring out the best in people.
- Excel at leadership and enjoy managing diverse and large field ops teams.
- Are a strong communicator and are comfortable defaulting to overreaching when it comes to coordination.
- Think from first principles about how things should work.
- Are excessively detail-oriented and seek to achieve excellence in everything you do.
- Are a self-starter and proactive about achieving ambitious targets and willing to go the distance to get something done.
- Adjust quickly to changing priorities and conditions.
#LI-MM1
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
People Partner
Share this job
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
We are seeking a Strategic People Partner who combines curiosity, strategic thinking, and hands-on HR delivery. This Partner will help us shape our people's experience, talent initiatives, and ultimately own an org/s as a trusted People Partner.
You’ll partner across teams to strengthen how we grow, support, and develop Wavers. Your work will touch key areas such as: performance coaching, development, talent management, organizational design and employee experience, while also supporting talent programs.
In this role, you'll;
-
Support Organizational Design & Effectiveness
- Partner with business leads to assess and evolve team structures that enable collaboration and effectiveness.
- Facilitate organization health reviews, using people analytics to identify strengths, gaps, and growth opportunities.
- Support managers on change management, team design, and culture alignment as their orgs scale.
- Contribute to cross-functional projects that enhance employee experience, performance, and engagement.
Learning & Development Collaborations
- Partner with the L&D team and business leads to identify development needs and learning priorities across functions.
- Support individual development planning and ensure learning insights are embedded into performance and career frameworks.
- Track participation, to inform continuous improvement of learning initiatives.
Talent Management & Growth
- Partner with leaders to map career paths and growth frameworks across their teams.
- Support performance review cycles, calibrations, and feedback conversations that drive meaningful development.
- Build visibility into succession planning, and emerging talent across Wave.
- Collaborate with the Talent team, to ensure a consistent strong pipeline of talent during hiring processes.
Grow our Talent & Development Programs
- Manage Wave’s internship and Support rotation programs: canvassing roles, coordinating interviews, onboarding, and successful integration.
- Partner with leads to identify high-performing participants for continued development and full-time conversion opportunities.
Strengthen Employer Branding
- Collaborate with Marketing and Comms to capture authentic stories that reflect Wave’s culture and employee experiences.
- Contribute to content for social channels, events, and recruiting campaigns showcasing Wave as a great place to grow.
Key details
- Location: You'll work from our office in Abidjan and may travel to field locations.
- Work authorization in Côte d'Ivoire.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- 5-8 years of experience in Recruiting, Learning & Development, Talent management, or HRBP in a high-growth environment
- A degree in Business Administration, Human Resources, or equivalent.
- French and English proficiency.
- Demonstrated background in talent and leadership management, as well as a proven ability to attract and retain outstanding talent and motivate high-performing teams.
- Hands-on operational experience in managing employee relations.
- Ability to work with a variety of organizational leaders, to build consensus around HR strategy and tactics.
- Excellent negotiation and conflict resolution skills in dealing with sensitive employee issues and managing cultural differences.
You might be a good fit if you
- Are strategically minded but operationally hands-on. You can design frameworks and also execute them.
- Have strong coaching, facilitation, and communication skills, with a passion for helping others grow.
- Are analytical and data-informed, using insights to guide decisions and measure impact.
- Excel at building relationships and trust, partnering across multiple levels and cultures.
- Are curious, proactive, and adaptable; you thrive in a fast-moving, mission-driven environment.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
We are hiring a Recruiter in Abidjan. In this role, you will play a key role in building strong, diverse teams by owning end-to-end recruitment processes across multiple functions. You will partner closely with hiring managers and People Partners to understand hiring needs, deliver an excellent candidate experience, and ensure that hiring decisions align with Wave’s values, standards, and long-term goals.
In this role, you’ll;
- Own the full-cycle recruitment for roles across departments, sourcing, screening, interviewing, and closing.
- Act as a dedicated sourcer: build and maintain diverse, high-quality talent pipelines through direct outreach, creative sourcing strategies, and networking.
- Partner with hiring managers to deeply understand team needs and design tailored recruiting strategies.
- Ensure our ATS (Greenhouse) is up to date, accurate, and a reliable source of recruiting insights.
- Track, analyze, and share recruiting metrics to improve efficiency and effectiveness.
- Take initiative to identify bottlenecks and implement creative improvements to the recruitment process.
- Act as a cultural ambassador, ensuring candidates experience Wave’s values throughout their journey and upholding a high bar for talent.
Key details
- Location: You'll work from our office in Abidjan.
- Work authorization is required in Côte d’Ivoire.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
- We help you live your fullest life now! We subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- 3+ years of demonstrated ownership of full recruitment cycle ; progressive work experience in the areas of talent acquisition/recruitment in an international high-growth company will be an added advantage.
- Strong communication skills (written and spoken) required.
- Experience with online networking tools, such as LinkedIn, and conducting searches in recruitment databases to identify and access new professional networks is strongly preferred.
- Proven ability to work effectively in a very fast-paced environment with multiple competing priorities in a global business culture.
- Experience using ATS software is a must, preferably Greenhouse.
- Experience with modern tech tools such as Google Calendar, Slack, and Zoom is an added advantage.
- Experience recruiting in Côte d’Ivoire or West Africa is a strong plus.
- Fluency in French and English.
You might be a good fit if you
- Exceptionally organized with great attention to detail.
- Have experience hiring talent in Africa.
- Communicate effectively and often, both in writing and in person, to the point of over-communication.
- Are incredibly adaptable and experienced in working in a fast-paced environment.
- Dive into new challenges and enjoy identifying creative solutions - hiring for every role at Wave is unique!
- Are incredibly curious about how pieces fit together and use this learning to build optimal solutions.
- Are adept at navigating complex relationships independently.
- Are tech-savvy and enjoy automating processes.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
Our organization is growing quickly, creating demanding roles with ample room for professional and personal growth. We have launched several business products and are looking to scale up acquisitions for these products. We're looking for a Sales Group Lead who's resourceful, organized, and proactive about getting things done. You'll be responsible for building and implementing a sales strategy and managing our Sales Representatives team in Côte d’Ivoire.
In this role, you'll;
- Be responsible for bringing on and managing relationships with key organizations for Wave business products, including APIs, bulk payment, cash collection, and merchant payments.
- Manage a team of sales representatives responsible for growing the portfolio of organizations using Wave's business products.
- Be revenue-focused on how we can cross-sell products to our clients, evangelize the products, and be personally involved in acquiring businesses.
- Own plans and strategies for acquiring businesses and achieving the company's sales targets.
- Document and share progress on the sales pipeline to support organizational planning, financial forecasting, budgeting, and strategic planning.
- Establish the inbound lead requirements needed to meet your sales objectives.
- Establish and foster partnerships and relationships with key customers both externally and internally.
- Build a process and funnel for prospecting, negotiation, onboarding, activation, and expansion (or something that can resume the sales value chain?)
- Work collaboratively across teams - including Compliance, Engineering, Product, and Marketing
Key details
- Location: You'll work from our office in Abidjan and may travel to field locations within Cote d'Ivoire.
- Work authorization in Côte d'Ivoire.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents
- We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
- We help you live your fullest life now- we subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space
Requirements
- Fluent in English & French.
- A degree in Sales, Marketing, or any related field.
- Previous experience in sales/business development.
- 7+ years of experience in sales, especially in mobile money/financial services.
- Worked in the field force with a proven track record in building segmentation and targeting.
- Successfully managed a sales team with experience in sales coverage models and quota setting.
- Demonstrated analytical abilities and problem-solving skills.
- Industry experience and use of a CRM
You might be a good fit if you
- Have developed functional systems to drive your work independently.
- Have a great network and business contacts.
- Have strong financial acumen.
- Are metrics/results-driven
- Are Tenacious
- Have previous sales experience for B2B products.
- Have good management experience.
- Are strong at building relationships
- Experience driving partnerships with companies in the primary and secondary economic sectors
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
As a Payment Sales Representative, you will be part of the Corporate team and will be responsible for prospecting and acquiring new corporate businesses. You will also help create revenue-generating commercial products that corporates will appreciate to increase our non-P2P revenue.
In this role, you'll;
- Source business partnerships for Wave's business products.
- Participate in the elaboration of the sales strategy.
- Figure out how we grow our business customer base day after day.
- Build relationships to enable Wave to grow and operate effectively in Côte d’Ivoire.
- Provide feedback from daily activities.
- Support the Payment strategy in specific locations within Côte d’Ivoire.
- Prospect and acquire new corporates at targeted locations.
- Provide feedback from daily field operations that impact other departments and activities, such as marketing and agent management teams.
- Supporting the growth of our operational activities - figuring out how we can grow our merchant customer base day after day within an assigned region of Côte d’Ivoire.
Key details
- Location: You'll work from our office in Abidjan.
- You must have work authorization in Côte d’Ivoire.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
- We help you live your fullest life now- we subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- Fluent in French, with a good command of English.
- Bachelor's degree in Sales, Administration, or Business Management.
- At least 3 years experience in a similar position.
- Worked in the field force with a proven track record in building segmentation and targeting.
- Demonstrated analytical abilities and problem-solving skills.
- Industry experience and use of a CRM.
You might be a good fit if you
- Have strong sales skills.
- Have a strong network or pipeline of potential corporate clients.
- Demonstrate tenacity and a willingness to go the distance to get something done.
- Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
- Are excessively detail-oriented and seek to achieve excellence in everything you do.
- Are client-oriented and have strong interpersonal skills.
- Are a diplomatic speaker.
- Have a teamwork spirit.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
Are you passionate about developing people with an obsession to offer world-class customer experience? We are going through a fascinating period of growth in the Customer Support team and are looking for a Support Quality & Training Lead to join our thrilling journey ahead.
You will be responsible for managing a team of more than 15 Support Quality & Training Officers, focusing on the Customer Service department processes. Your goal is to ensure that all customer contacts align with our values and deliver the best customer experience.
In this role, you'll:
- Manage and update knowledge management systems in line with quality standards, protocols, product, and process changes.
- Document and provide guidance on new and existing processes and standards within the Customer Service department.
- Create and deliver training materials, ensuring materials are recorded and accessible.
- Develop analytical reports linking quality performance with customer satisfaction, complementing regular reporting and sharing insights with relevant managers.
- Collaborate across departments for projects and training initiatives.
- Execute the Quality Framework alongside Quality & Training Officers, ensuring quality results meet expectations.
- Lead, support, guide, and develop the Quality & Training Officers reporting to you.
Key details
- Location: Abidjan & Bouaké.
- Contract type: Permanent.
- Work authorization in Côte d'Ivoire is required.
- Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
- We help you live your fullest life now! We subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- Fluency in French and English.
- A Bachelor's degree.
- 5 years of experience in customer service or call centre operations, with at least 3 years of experience in a leadership coaching position.
- Strong knowledge of customer service processes.
You might be a good fit if you
- You can discern priority tasks.
- Demonstrate tenacity and a willingness to go the distance to get something done.
- Are comfortable defaulting to over-communication and overreaching in coordination.
- Are excessively detail-oriented and seek to achieve excellence in everything you do.
- Are client-oriented and have strong interpersonal skills.
- Ability to schedule training sessions via Zoom or Google Meet tools.
- Are a diplomatic speaker.
- Have a teamwork spirit.
- Are available every day of the week, including weekends, if necessary.
- You have significant experience training large teams.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Logistics and Supply Chain Analyst, Côte d'Ivoire
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About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
As Zipline scales its operations across Africa, the ability to run a predictable, efficient, and scalable supply chain is critical to our success. We are looking for a Logistics & Supply Chain Analyst based in Côte d'Ivoire who will own core logistics and inventory operations while also building the systems and processes needed to support long-term scale.
This role is designed to elevate performance, bringing stronger ownership, better visibility, tighter cost control, and more strategic thinking to how Zipline manages shipments, inventory, and warehousing. Beyond day-to-day execution, you’ll be responsible for introducing structure, improving data visibility, driving continuous improvement initiatives, and supporting better decision-making across the supply chain.
The ideal candidate is a hands-on operator with strong analytical instincts, a solutions-oriented mindset, and a desire to work cross-functionally to create impact in fast-moving environments.
What You’ll Do
Shipments Management
- Own end-to-end coordination of inbound shipments (air and ocean) from origin to final delivery.
- Drive strong in-country shipment planning, routing, and consolidation strategies to optimize cost, speed, and reliability.
- Partner closely with freight forwarders and carriers to ensure consistent performance and continuous improvement.
- Analyze shipment performance across cost, routing, and timelines to identify optimization opportunities.
Customs Clearance & Compliance
- Oversee end-to-end customs clearance processes in coordination with brokers and authorities.
- Manage customs exemption processes, ensuring all eligible imports are properly captured and utilized.
- Maintain strong relationships with customs authorities to enable fast, compliant, and predictable clearance.
- Ensure all import/export licenses, authorizations, and regulatory requirements are maintained and renewed.
Inventory Management
- Own inventory accuracy, visibility, and control across all storage locations.
- Monitor stock levels, consumption trends, and replenishment needs to maintain optimal inventory health.
- Lead cycle counts, audits, and reconciliation processes to ensure high data integrity.
- Partner with planning and operations teams to improve demand visibility and reduce variability.
Warehouse Management
- Support the set up and optimization of the warehouse operations, including layout, storage efficiency, and material flow.
- Ensure warehouses operate with strong controls, organization, and safety standards.
- Track and improve key performance metrics such as inventory accuracy, stock turns, and space utilization.
- Drive process improvements to ensure warehouse operations scale effectively.
Vendor Management & Cost Optimization
- Manage relationships with logistics partners (freight forwarders, brokers, transporters).
- Oversee inland transport planning and execution from port to operational sites.
- Track vendor performance across cost, service, and reliability, and drive accountability.
- Analyze logistics costs (freight, duties, clearance, transport, warehousing) and improve cost efficiency.
- Build strong visibility on landed costs and support data-driven decision-making across the supply chain.
What You’ll Bring
- 5+ years of experience in logistics, supply chain, or operations.
- Strong experience across shipments, customs clearance, inventory, and warehousing.
- Experience managing logistics vendors and partners in complex environments.
- Strong analytical skills, with the ability to translate data into actionable insights.
- Ability to operate effectively in fast-paced, evolving environments.
- Strong communication and stakeholder management skills.
- Fluency in English and French is required.
- High ownership, attention to detail, and a proactive, problem-solving mindset.
What Else You Need to Know
This role is based in Côte d'Ivoire and works closely with regional and global teams.
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Ready to apply?
Apply to Zipline
Bilingual Construction and Deployments Project Manager (French & English)
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About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
Zipline’s long-range autonomous drone system is already delivering millions of medical products across Africa, and as we scale, we’re establishing new distribution centers – the backbone of our operation. Each launch is a complex, multi-stakeholder effort requiring rigorous project management, cross-functional coordination, and hands-on leadership at the country level. We’re looking for a Deployments Project Manager to own local planning and execution of these rollouts. You’ll lead everything from site acquisition and permitting to construction, vendor management, and operational handover, coordinating across internal and external stakeholders to deliver sites that meet Zipline’s technical, safety, and performance standards. This is a highly visible role for a resourceful, technically savvy project manager who is eager to shape Zipline’s growing footprint and deliver lasting impact.
What You’ll Do
- Lead local deployment planning and execution for new distribution centers, owning the project end-to-end from site selection through operational launch.
- Work with real estate vendors and local authorities to identify and secure sites that meet Zipline’s technical and business criteria.
- Partner with Procurement and Engineering to identify, qualify, and select contractors and vendors through rigorous evaluation processes.
- Oversee site preparation and buildout, including workforce mobilization, civil works, hardware installation, and operational readiness, ensuring all timelines and quality benchmarks are met.
- Coordinate with Engineering, Supply Chain and Logistics to ensure timely delivery of materials and equipment to the site.
- Own and manage the project budget, tracking expenditures, anticipating risks, and ensuring efficient use of resources.
- Track KPIs and report progress weekly to country and Africa leadership, highlighting successes, risks, and mitigation strategies.
- Capture lessons learned and contribute process improvements to Zipline’s global deployment playbook to accelerate future rollouts.
What You’ll Bring
- A background in construction project management, civil works, engineering, or operations program management.
- At least 5 years of relevant experience leading complex, multi-stakeholder projects with significant technical and operational components.
- Demonstrated ability to plan and execute projects under tight timelines and budgets.
- Experience managing contractors, suppliers, and vendors, including technical evaluation and quality assurance.
- Proven track record of leading cross-functional teams and influencing stakeholders across different functions, levels, and geographies.
- Strong organizational and problem-solving skills.
- Excellent communication and stakeholder management skills, with the ability to report clearly and confidently to leadership.
- Grit, adaptability, and resilience to thrive in uncertain, constantly changing conditions
- Must be bilingual in English and French, with strong verbal and written communication skills in both languages.
This role will be based in-country with extensive on-site presence required throughout the deployment period. Must be eligible to work in-country and commit to travel and frequent field-based work.
What Else You Need to Know
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Ready to apply?
Apply to Zipline
Bilingual Construction and New Deployments Lead, Côte d'Ivoire
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About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
Zipline’s long-range autonomous drone system is already delivering millions of medical products across Africa. As we expand in Cote D'ivoire, we’re seeking a Deployments Lead to oversee all construction and deployment activities nationwide. This senior role is responsible for delivering Zipline distribution centers across the country, leading in-country teams and driving execution excellence from site acquisition and permitting through construction, vendor management, and operational handover. You will serve as the central point of coordination between local teams and global stakeholders across Engineering, Supply Chain, Legal, Regulatory, and Partnerships, ensuring each launch meets Zipline’s global standards while adapting to Côte d'Ivoire’s regulatory and operational context. You are a builder, leader, and systems thinker who can navigate complexity, align diverse stakeholders, and deliver results at scale.
What You’ll Do
- Own deployment strategy and execution for all new Zipline distribution centers across Côte d'Ivoire.
- Lead cross-functional coordination between Côte d'Ivoire teams and global stakeholders to ensure seamless execution of multiple deployments that consistently meets partner expectations.
- Partner with government agencies, regulators, and local authorities in Côte d'Ivoire to secure permits, approvals, and strong working relationships.
- Identify and secure sites that meet Zipline’s technical, operational, and business requirements.
- Build and manage a high-performing network of Nigerian suppliers and contractors, ensuring cost-efficiency, quality, and reliability of site works.
- Manage in-country budgets, timelines, and resources, making tradeoffs that balance speed, cost, and long-term operational excellence.
- Help hire, develop, and lead a team of deployment project managers.
- Capture and implement lessons learned to continuously refine Zipline’s global deployment playbook.
- Provide clear, data-driven reporting on progress, risks, and performance to leadership.
What You'll Bring
- 8+ years of experience in construction, engineering, or program management, including at least 3 years in a leadership role.
- Proven success delivering large-scale, technically complex projects within Côte d'Ivoire, from concept to completion.
- Strong experience working with Côte d'Ivoire regulatory bodies, permitting processes, and local contractor ecosystems (highly preferred).
- Demonstrated ability to lead and develop in-country project teams.
- Exceptional project management and organizational skills, with the ability to prioritize and make strategic tradeoffs under pressure.
- Strong communication and stakeholder management skills – able to represent Zipline effectively with partners, contractors, and government officials.
- A systems mindset, with the ability to build scalable processes adapted to local context.
- Grit, adaptability, and resilience to thrive in uncertain, constantly changing environments.
- Willingness and ability to accommodate more than 50% travel within Côte d'Ivoire.
What Else You Need to Know
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Ready to apply?
Apply to Zipline
Bilingual Recruiting Partner, Côte d'Ivoire (French & English)
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About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
We are dedicated to building the strongest team in the world. We are looking for someone who enjoys partnering with hiring managers to develop thoughtful approaches to recruiting talent across Africa. Our ideal candidate is passionate about not only building a strong team, but also a team that exhibits and leads with our core values.
This job is not easy - nothing is a plug and play model. Each role is slightly different - we hire for new teams in new markets with dynamic timelines and hiring plans that haven’t been tested before. You will be the person not only to identify and recruit talent, but also the person that gives pushback to hiring teams on timelines, compensation frameworks, level of hire, and team structure. This role requires someone that has excellent project management, stakeholder management, and a knack for leading with authenticity.
Is this the kind of challenge you are looking for? Read on.
What You'll Do
- Partner with the business in Côte d'Ivoire and across Africa to recruit and close the best talent out there who share our mission
- Serve as a thought partner for our hiring managers to help them understand key information around talent pool, advertising strategy, interview plan, and more for new and recurring openings
- Monitor important data insights across the entire recruiting funnel, from sourcing to close, and continuously adjust based on insights
- Build and improve upon existing processes to ensure our recruiting processes are effective and efficient
- Strategically plan and own a pipeline of diverse, exceptionally qualified candidates and ensure a first-class experience throughout the entire process
- Help to ensure that Zipline is prioritizing diversity in all of our hiring efforts across the company
- Creatively leverage various platforms to source and engage extraordinary talent
- Have fun and feel energized by having a helping hand in growing Zipline and building a legendary company!
What You'll Bring
- 5+ years of high-volume, full lifecycle recruiting experience
- Bonus: Experience with software recruiting
- Proven track record of sourcing and closing exceptional operational and/or technical talent
- Strong organizational skills & ability to multitask and adapt to fast-paced startup environment
- Passion for building diverse teams & pipelines
- Creative problem-solver, going the extra mile to close the top talent and passionate about cultivating the most enjoyable candidate experience
- Willingness to invest in your own growth and become a true partner to our hiring teams
- Excellent project management and stakeholder management skills
- Expertise in tracking recruiting metrics to create data-driven strategies
- Excellent leadership, communication, and management skills
- Fluency in written and spoken English
- Fluency in written and spoken French
- Bonus: Experience with Greenhouse, GEM, & Excel
What Else You Need to Know
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Ready to apply?
Apply to Zipline
About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and the Role
We are seeking a strategic, mission-driven Country Director to oversee and grow Zipline’s entire business in Côte d’Ivoire. This is the most senior role in-country, responsible for the P&L, commercial success, operational excellence, and long-term sustainability of our presence. This role reports directly to the CEO, Africa.
As the Country Director, Côte d’Ivoire, you will own the full performance of the business—from revenue growth and customer expansion to operational reliability and stakeholder satisfaction. You will directly manage operating units around the country, ensuring that Zipline consistently meets high standards of service quality, safety, and customer delight.
You will be the face of Zipline in Côte d’Ivoire, cultivating relationships with government partners, development organizations, funders, and key decision-makers. At the same time, you will be the internal driver of strategy, alignment, and accountability, ensuring that the business thrives by serving customers exceptionally well and building deep, lasting value for the country.
A strong candidate brings significant leadership experience, commercial instincts, operational understanding, and the ability to guide a complex business toward growth and impact.
What You’ll Do
Business Ownership & Leadership
- Own the overall health, performance, and growth of Zipline Côte d’Ivoire, including revenue, costs, service quality, and customer outcomes.
- Hold full P&L responsibility, ensuring the business is financially sustainable and primed for long-term expansion.
- Directly manage and coach Zipline Distribution Center (“Nest”) Operations Leads, ensuring operational excellence, reliability, and safety standards are consistently met at our nests across the country.
- Develop and execute annual business strategies and plans aligned with Zipline’s global priorities and the Côte d’Ivoire market, partnering closely with functional leads in Logistics, Procurement, New Deployments, Finance, Legal, HR, Recruiting, IT, Marketing, Engineering, Regulatory, and more.
- Lead cross-functional decision-making, risk assessments, and resource prioritization for the country.
Customer Experience, Partnerships & Growth
- Own the full customer lifecycle in the public and private sector—from initial engagement and contracting to implementation, scaling, and long-term partnership expansion.
- Lead impact, economic value, and solution-design conversations with clients, ensuring Zipline’s services deliver meaningful health, economic, and operational outcomes.
- Design and execute plans to integrate Zipline’s logistics and data services into government systems and partner workflows for maximum return on investment.
- Drive pipeline growth across health, agriculture, and additional sectors that can benefit from Zipline’s infrastructure.
- Strengthen relationships with government agencies, funders, development partners, and implementing organizations to support growth and national adoption.
Internal Leadership & Strategic Alignment
- Work closely with Zipline’s global and regional leadership—including the CEO, Africa—to shape the country’s long-term strategy, growth roadmap, and operational model.
- Ensure strong alignment and collaboration between commercial, operational, regulatory, and global teams.
- Serve as the key conduit of market insights, customer feedback, and operational realities to influence product, strategy, and global decision-making.
- Foster a culture of accountability, customer obsession, team development, and continuous improvement across the Côte d’Ivoire organization.
What You’ll Bring
- 8+ years of experience in business leadership, sales, partnerships, operations, or government affairs
- Experience managing teams and leading a business unit or P&L strongly preferred
- Proven track record of driving both revenue growth and operational performance
- Experience selling complex solutions or working with government and development partners (preferred)
- Strong strategic, analytical, and execution capabilities
- Ability to deeply understand customer needs and design solutions that deliver clear value
- Exceptional communication, relationship-building, and presentation skills
- Adaptability, creativity, and self-motivation
- A collaborative leadership style and a commitment to customer success
- Fluency in French & English required
Ability to travel: Up to 50%
What Else You Need to Know
Please Note
We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf.
Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.
If you believe you have been targeted by a fraudulent party, we ask that you immediately get in touch with us via email at security@flyzipline.com upon receiving a suspicious offer or claim.
Ready to apply?
Apply to Zipline