Sometimes referred to as Home Chef’s operations “SWAT” team, the Ops Ex team works on cross-functional initiatives that help to define the future state of the operations organization. The team prides themselves on being great problem solvers and thought partners.  The Ops Ex team is a key partner to the fulfillment team, creating and maintaining technologically-driven tools to enable more efficient processes, and serving as the operations organization’s center for strategy development. 

The Operations Excellence Analyst helps lead the strategy function, and the ‘digital SWAT’ function, which runs KPI reporting, demand forecasting, procurement excellence and data analytics. The Analyst Is responsible for supporting the priorities and expectations of the team, delivering strategic recommendations, and acting as a key subject matter expert and partner to fulfillment teams.

Detailed Responsibilities

Strategic Project Work

• Own high priority project work as necessary. Includes analysis, project management, and strategic recommendations
• Support 3rd party vendors with tools and guidance to coordinate delivery between sites and customers
• Continuously optimize production plans and planning tools to support plant function

Data Analysis & Reporting

• Develop models and methodologies to monitor success of multiple facets of the business (facility capacity, machinery usage, labor, production, etc.)
• Find innovative ways to make data actionable for our production teams - build processes to better collect, store, and visualize operational data in a meaningful and impactful way
• Enable data-driven decision making by reporting on core KPIs and performing ad-hoc analyses

Setting strategic priorities

• Oversee fulfillment KPIs & reporting; use data to identify highest-impact project work
• Help team to structure project work and deliver clear, data-driven recommendations
• Drive project work from strategy to project recommendation and partner with CI team for implementation with the fulfillment teams.

Collaboration with operations technology team

• Develop V1.0 of tools and reporting to support efficiency and quality improvements at the plants
• Act as conduit between plants and IT for targeted quick support and results
• Partner with operations technology team as business lead in the development of technology-driven applications to implement in the plants

This position requires 10% travel. 

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

• Completion of a four-year degree program in a related field: Science, Technology, Engineering, and Math Preferred 
• 2+ years work experience in operations, management consulting, or data analysis role
• Excellent analytical skills; strong capabilities in Excel, Google Sheets and Google Scripts. 
• 1+ years of experience with Javascript, HTML, CSS & common coding languages
• Continuous improvement mindset
• Strong prioritization and project management skills 
• Excellent communication skills, with experience creating buy in with a range of stakeholders such as hourly employees, customers, suppliers, and executives 
• Proactive in identifying problems and finding innovative solutions
• Ability to understand the big picture as well as exceptional attention to detail 
• Skilled at dealing with ambiguity and working in a fast-paced environment 
• Experience spearheading execution on large-scale, high-impact projects 
• Experience in a fast-paced, high-growth environment

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