The Product Manager will be responsible for supporting the management of a portfolio of products, including Optional Life and Critical Illness. Working in close collaboration with teams such as Customer Experience, Finance, Data and Operations, the Product Manager will implement new strategies to enhance the existing portfolio and support the implementation of new offerings.  Reporting directly to the Product Director of Optional Benefits, your role is critical in managing a key portfolio in the Group Benefits space.

Position Responsibilities:

• Product Launch: Participate and support the development and launch of new product features and services, as well as act as enhancements to existing offerings
• Special Projects: Lead cross-functional core teams in product development initiatives, ensuring that projects are implemented according to plan and that any issues are resolved promptly and effectively
• Market Research: Evaluate industry trends and market research to help influence major product development decisions
• Relationship Management: Support relationships with external vendors, and key business partners, while ensuring needs are aligned to business objectives
• Product Governance: Maintain documentation to support operational execution, risk assessment and product management
• Influencing and Communications: Assist and participate in presentations to various stakeholders and audiences as necessary
• Product Excellence: Serve as a subject matter expert on portfolio of products with cross-functional teams throughout Group Benefits  

Shared Responsibilities:

• Represent product in various workgroups to ensure cross-functional alignment

• Collaborate across Business Units (BUs) to align strategies with Group Benefits business practices, sponsor expectations and Canada segment goals

• Be the first point of contact for all questions and support sales/distribution on any product inquiries

Required Qualifications:

• 5+ years of project or product management experience working with cross-functional teams to lead initiatives from scoping to execution 

• University degree

• Strong analytical and problem-solving skills with ability to leverage data, customer insights and market intelligence to inform product strategy

• Ability to clearly convey business priorities, project status, and to translate complex products into clear, compelling, value propositions

• High level of self-motivation and keen sense of owning and delivering on project deliverables 

Preferred Qualifications:

• Experience in consulting or a start-up environment 

• Demonstrated ability to navigate ambiguity and solve problems creatively in a highly matrixed and regulated environment

• Willingness to travel as required

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.