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Wachter is in the middle of a large-scale ServiceNow implementation supporting project delivery, field services, sourcing, and operations. We are seeking an experienced ServiceNow Administrator with a strong implementation and rollout background to help configure, stabilize, and continuously improve the platform as it becomes a core enterprise system.
This role will focus initially on implementation, integration support, and UAT readiness, then evolve into platform ownership, enhancement delivery, and operational excellence as ServiceNow moves into steady state. The ideal candidate is hands-on, comfortable working with imperfect requirements, a team player, and able to translate business processes into scalable ServiceNow solutions.
Implementation & Configuration (Initial Focus)
Configure and maintain core ServiceNow modules being implemented across the business, including Strategic Portfolio Management (SPM), Field Service Management (FSM), and project/workflow automation.
Collaborate with multiple teams to translate business requirements into workflows, forms, business rules, UI policies, and automation.
Support UAT cycles, pilot phases, and phased cutovers, including defect triage, configuration fixes, and deployment support.
Assist with data migration, field configuration, and environment readiness across development, test, and production instances.
Integrations & Platform Alignment
Collaborate with internal teams and vendors on integrations between ServiceNow and Salesforce, Dayforce, NetSuite, and MuleSoft, ensuring data consistency and business process alignment.
Help document integration touchpoints, field mappings, and dependency risks during rollout and enhancement planning.
Operational Ownership & Continuous Improvement
Transition the platform from implementation to steady-state ownership, including enhancement intake, backlog grooming, and release support.
Support role-based access, licensing, and environment governance as usage expands.
Partner on training readiness, adoption support, and documentation, and supporting leadership as the platform scales.
What Success Looks Like in the First 12 Months
ServiceNow rollout milestones supported through successful UAT and production cutovers.
Business stakeholders can clearly see end-to-end processes working across platforms (Salesforce → ServiceNow → NetSuite).
Admin becomes a trusted contributor who proactively identifies improvements, not just reacting to requests.
Required Qualifications
4+ years of hands-on ServiceNow administration experience
ServiceNow CSA or CIS certifications
Direct experience supporting new implementations or major module rollouts
Strong configuration skills: workflows, business rules, UI policies, forms, tables, ACLs
Experience supporting or coordinating integrations with external systems
Comfortable working in fast-moving environments with evolving requirements
Strong communication skills with technical and non-technical stakeholders
Preferred Qualifications
Experience with SPM, FSM, or complex project-based ServiceNow use cases
Experience supporting UAT, pilots, and phased enterprise rollouts
Familiarity with Agile delivery, release management, and MVP-based implementation
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As an Industrial Low Voltage Project Manager, you will own projects end-to-end in industrial and mission‑critical environments. This role is ideal for someone who enjoys coordinating field teams, managing customers, and delivering clean, safe projects while maintaining strong control of scope, schedule, and cost.
• Office‑based with jobsite visits as required
• After‑hours availability may be required based on project needs
• Manage low-voltage projects from kickoff through closeout
• Coordinate field supervisors, technicians, subcontractors, and vendors
• Own schedules, budgets, forecasts, and job cost performance
• Identify scope gaps and manage pricing and execution of change orders
• Communicate clearly with customers and internal stakeholders
• Maintain required project documentation including RFIs, submittals, and closeout packages
TYPICAL SYSTEMS & PROJECTS
• Structured cabling and fiber
• Access control systems
• Video surveillance systems
• Industrial network infrastructure
• Control and auxiliary low‑voltage systems
• Integration with electrical and critical power scopes
WHAT SUCCESS LOOKS LIKE
• Projects delivered safely, on time, and within budget
• Clean documentation and closeouts
• Strong customer satisfaction
• Proactive issue and risk management
REQUIRED QUALIFICATIONS
• 3+ years of project management experience in low voltage, construction, or industrial environments
• Ability to read and interpret drawings and specifications
• Proven ability to manage multiple projects simultaneously
• Strong communication and organizational skills
• Proficiency in Microsoft Office (Excel, Outlook, Teams)
PREFERRED QUALIFICATIONS
• Field background as a technician or foreman
• Experience in industrial or mission‑critical facilities
• Familiarity with low‑voltage standards and commissioning processes
• PMP or relevant industry certifications
HOW TO APPLY
Submit your resume and a brief summary of the types of low‑voltage projects you have managed, including system types and project sizes.
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We're looking for a detail-oriented Project Coordinator to support a team of Electrical Project Managers on active construction projects. If you're organized, proactive, and enjoy keeping complex projects running smoothly behind the scenes, this role is for you.
You’ll be a trusted support partner to our Project Managers—helping projects run efficiently, reducing administrative friction, and contributing directly to successful project delivery.
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Wachter is seeking an AI Enablement & Operations Analyst to support our NSP Operations teams by combining strong business operations knowledge with advanced Microsoft Office and AI capabilities. This role will serve as a technical problem-solver, AI adoption specialist, and internal trainer—helping teams work smarter while guiding Wachter’s practical use of Microsoft Copilot and other AI tools.
This is a hands-on role focused on real operational challenges, not theoretical AI development.
Operational & Technical Support
Act as an internal expert for complex Excel, reporting, and data-related issues tied to NSP operations
Analyze operational data and workflows to identify opportunities for automation and efficiency
Build, enhance, and troubleshoot advanced Excel solutions (formulas, Power Query, VBA preferred but not required)
AI & Copilot Enablement
Lead practical usage of Microsoft Copilot across Excel, Word, Outlook, PowerPoint, and Teams
Identify high-value, safe, and realistic AI use cases within NSP Operations
Assist with prompt design, workflow integration, and AI-assisted reporting
Support experimentation and phased adoption of additional AI tools as Wachter’s AI ecosystem evolves
Training & Change Enablement
Design and deliver role-based training for operations staff and analysts
Create job aids, examples, and best-practice documentation
Coach team members on effective AI usage rather than simply “doing it for them”
Cross-Functional Support
Partner with Business Process, IT, and Operations leaders to align AI and tooling with real operational needs
Serve as a translator between business users and technical teams
Help establish responsible AI usage standards and guardrails
Strong understanding of business operations (NSP, field operations, logistics, or similar preferred)
Advanced proficiency in Microsoft Excel (Power Query strongly preferred; VBA a plus)
Deep familiarity with Microsoft 365 tools (Excel, Word, PowerPoint, Outlook, Teams)
Hands-on experience using Microsoft Copilot or similar AI productivity tools
Ability to explain technical concepts clearly to non-technical users
Experience delivering training or enablement is highly preferred
Preferences (Not Required)
Exposure to Power BI, Power Automate, or Power Apps
Familiarity with Copilot Studio or low-code automation tools
Prior experience supporting operational or finance-heavy teams
Change management or internal enablement background
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Wachter is currently accepting applications in our Lowell, AR office for a Project Manager of Wal-Mart Retail Physical Security Projects.
The Ideal candidates will possess industry experience with large single site operations in the physical security field. This position provides project management and operational support.
Provide administrative and logistical project support
Create and maintain project files
Assist in project scheduling
Assist in project billings
Assist in the process of sourcing, evaluating and estimating selected bid opportunities
Maintain Wachter’s high standard of quality and professionalism with regards to workmanship, customer relations, coworkers, behavior and appearance
Perform any other duties not specifically stated herein, but which your supervisor may assign
Adhere to all required project safety requirements as set forth by the Company and OSHA
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The Training Coordinator oversees the activities involved in the preparation and delivery of training and development programs for Wachter. The Training Coordinator is responsible for working with internal customers to identify candidates for specialized training and then provide the coordination required to make it successful. The ideal candidate will be a self-starter with a high level of flexibility and commitment.
Work with internal stakeholders to identify candidates for specialized training or training events.
Coordinate for travel, lodging, food, etc. as required for given training events.
Assist in the management of the Training Center calendar and other facility needs.
Assist trainers with other coordination efforts related to training events.
Perform any other duties not specifically stated herein but which your supervisor may assign.
High school diploma or GED
Highly proficient with use of personal computer including email, spreadsheets, and database Microsoft Office programs
Excellent written and verbal communications skills
Strong attention to detail
Organizational and follow-up skills
Adhere to all Wachter Policies
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Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!
Wachter is accepting applications for an NSP Training Facilitator in our Lowell Office.
The Training Facilitator manages the activities involved in the preparation, delivery, and assessment of training and development programs for Wachter that require a great deal of planning and management. The Training Facilitator is accountable for their assigned program(s) and manages the attendees, agenda, budget, etc., in addition, they may be responsible for managing and coaching the members of such programs. The ideal candidate will be a self-starter with a passion for talent development, a high level of flexibility, commitment, and the ability to train and coach within a high-paced environment.
We seek self-motivated and reliable candidates who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.
Assist in the process of developing and maintaining training programs for Wachter.
Assist with creating / maintaining course curriculum, agendas, and content.
Facilitate marketing and recruiting activities for assigned program(s).
Traveling as necessary to market and recruit Wachter training programs.
Perform any other duties not specifically stated herein, but which your Supervisor may assign
High school diploma or GED
College education / degree highly desirable
Highly proficient with use of personal computer, including email, spreadsheets and database Microsoft Office programs
Excellent written and verbal communications skills
Strong attention to detail, organizational and follow-up skills
Adhere to all Wachter Policies
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We are looking for a Lead NetSuite Administrator to serve as the backbone of our ERP ecosystem in our Lenexa, KS office. In this role, you’ll do more than just manage a platform; you’ll lead a dedicated team—including a NetSuite Administrator and a Business Analyst—to ensure our systems are stable, scalable, and perfectly aligned with our business goals.
As our technical lead, you will be the bridge between IT and our Finance, Accounting, and Operations departments. You’ll oversee the day-to-day health of NetSuite while managing critical integrations with platforms like Salesforce, ServiceNow, and Dayforce. If you’re ready to balance hands-on configuration with strategic leadership and quality oversight, we want to hear from you.
We seek self-motivated and reliable individuals who can work independently and find solutions to complete the job or task. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.
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Are you a master of logistics who thrives in a fast-paced environment? We are looking for a confident, highly organized Dispatcher to join our team and drive our nationwide operations.
In this role, you will be the heartbeat of our projects—dispatching technicians across the country, managing critical documentation, and ensuring our billing and deliverables are as precise as our workmanship. If you are a proactive problem-solver who excels at supporting project managers and maintaining high professional standards, we want to hear from you.
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Responsibilities:
Requirements:
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Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!
Wachter is currently accepting applications for a Warehouse Clerk in our Lowell, AR office. Ideal candidates should have the willingness to learn new skills and thrive in a fast-paced environment.
We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.
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The Electrical and Low Voltage Combination Technician will support infrastructure initiatives across multiple and continuous retail sites with a strong emphasis on travel-based field work. This role combines electrical expertise with low voltage/data experience to support critical network, power, and infrastructure upgrades. Because these upgrades occur during off-hours to avoid site disruption, this position requires nearly exclusive overnight work (typically 10:00 PM – 7:00 AM) and the ability to work irregular hours based on project needs. Extensive travel, including overnight stays for up to multiple weeks at a time, is required.
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Wachter is accepting applications for a Traveling licensed Journeyman Electrician for service work for our clients in various commercial and industrial environments. We are looking for candidates who have experience as an Industrial and Commercial Electrician, and loves to travel.
We seek self-motivated and reliable technicians who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.
About:
Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.
We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.
Follow us on Facebook, Instagram, Twitter, and LinkedIn.
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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