Pick a job to read the details
Tap any role on the left — its description and apply link will open here.
Share this job
We are seeking a highly skilled Technical Consultant – ServiceNow with strong expertise in CMDB, Discovery, and Integrations. The ideal candidate will have 4+ years of hands-on experience and a proven ability to design, implement, and maintain robust CMDB architecture and enterprise-grade integrations.
This role is heavily focused (70–80%) on CMDB, ITOM (Discovery), and Integration capabilities, with exposure to ITSM and other modules as secondary.
Ready to apply?
Apply to Thinkahead
Share this job
Ready to apply?
Apply to Thinkahead
Share this job
We are seeking a highly skilled Technical Consultant – ServiceNow with strong expertise in IT Asset Management (ITAM), including HAM/SAM implementations, asset lifecycle management, integrations, and CMDB alignment. The ideal candidate will have 5+ years of hands-on ServiceNow experience with a strong understanding of ITAM processes and platform capabilities.
This role is primarily focused (70–80%) on ITAM, including Hardware Asset Management (HAM), Software Asset Management (SAM), asset governance, and integrations, while exposure to ITSM, CMDB, and other modules will be considered secondary.
Lead the implementation and optimization of ServiceNow ITAM solutions, including HAM and SAM modules.
Configure and maintain asset lifecycle processes including procurement, receiving, inventory, allocation, transfer, and disposal.
Collaborate with stakeholders to gather business requirements and translate them into scalable ITAM solutions.
Design and implement integrations with third-party systems such as procurement tools, SCCM, Intune, JAMF, and discovery tools.
Ensure accurate asset data management and alignment between CMDB and asset records.
Configure and manage software normalization, reconciliation, and license compliance processes.
Develop workflows, business rules, client scripts, Script Includes, and integrations to support ITAM use cases.
Perform data audits, health checks, and governance activities to maintain high-quality asset data.
Support SAM Pro/HAM Pro implementation activities including content library updates and license management processes.
Troubleshoot and resolve issues related to asset management processes, integrations, and platform customizations.
Participate in Agile ceremonies including sprint planning, backlog grooming, and delivery activities.
Support ITSM and related ServiceNow modules as secondary responsibilities when required.
5+ years of hands-on experience in ServiceNow development and implementation.
Strong expertise in:
ITAM (mandatory)
HAM Pro / SAM Pro (preferred)
Asset lifecycle management (mandatory)
Integrations (REST, SOAP, MID Server, APIs) (mandatory)
Good understanding of CMDB and asset relationship mapping.
Experience integrating ServiceNow with enterprise asset and endpoint management tools.
Working knowledge of ITSM, CMDB, Discovery, and other ServiceNow modules.
Strong scripting skills using JavaScript and Glide APIs.
Experience with ServiceNow Flow Designer and Integration Hub.
Excellent communication and stakeholder management skills.
ServiceNow certifications such as CSA, CAD, CIS-HAM, or CIS-SAM preferred.
Ready to apply?
Apply to Thinkahead
Share this job
Ready to apply?
Apply to Thinkahead
Share this job
Ready to apply?
Apply to Thinkahead
Share this job
We are looking for a GenAI-focused software engineer to design, build, and maintain production-grade AI workflows on top of AHEAD’s existing platforms, SDKs, and guardrails. This role sits within our internal eTech Engineering organization, focused on using AI to improve the Product Development Lifecycle (PDLC), Software Development Lifecycle (SDLC), and internal business workflows.
You will partner closely with product, platform, and domain stakeholders (e.g., data, applications, operations) to translate real-world internal problems into reliable, scalable, and secure GenAI solutions that build on established tools and patterns rather than bespoke infrastructure.
GenAI Workflow & Service Development
Design, implement, and maintain Python-based services and workflows that integrate LLMs and GenAI capabilities with internal platforms and applications.
Build and iterate on agentic and multi-step workflows using approved orchestration frameworks and platform patterns (e.g., LangGraph, AgentCore, LangChain).
Consume existing retrieval/RAG and search abstractions to improve response quality, grounding, and reliability, tuning parameters (top-k, scoring, filters) rather than re-implementing core retrieval infrastructure.
Develop robust tooling and APIs for agents, including clear input/output schemas, error contracts, versioning, and observability hooks.
Implement structured output handling (e.g., JSON schemas, tool calls) to ensure predictable behavior and easier downstream integration.
Platform Integration & Governance
Operate within established platform, security, and governance guardrails (RBAC, data access boundaries, PII handling, logging, audit) instead of building custom, one-off mechanisms.
Leverage existing platform SDKs, templates, and patterns for configuration, deployment, and monitoring of GenAI workloads.
Work in a cloud-native AWS and Azure environments (e.g., cloud native applications, environment variables, secrets management, logging/metrics/tracing), collaborating with platform teams as needed rather than owning core infra design.
Collaboration & Delivery
Partner with product managers, internal business stakeholders, and UX to translate problem statements and evaluation criteria into concrete, production-ready workflows.
Collaborate with data and application teams to integrate GenAI capabilities into existing systems (e.g., internal tools, portals, automation flows) with minimal disruption.
Participate in design reviews, code reviews, and architecture discussions, ensuring solutions are maintainable, observable, and aligned with platform standards.
Contribute to internal enablement (playbooks, examples, patterns) to help eTech Engineering and other teams become effective consumers of GenAI capabilities.
Operations & Continuous Improvement
Own the operational health of GenAI workflows you build: monitoring, alerting, troubleshooting, and iterative improvement.
Incorporate evaluation and guardrail checks (e.g., automated tests, evaluation harnesses, red/blue team feedback) into workflows to improve quality and safety over time.
Act as a “high adopter of AI to build AI”, continuously using AI tools (e.g., Glean, Devin, Windsurf, Claude) to accelerate design, development, testing, and documentation.
3–7 years of software engineering experience with significant hands-on development in Python for production services and workflows.
Practical, hands-on exposure to LLM/GenAI integration (e.g., AWS Bedrock, Azure AI, OpenAI, Anthropic), including:
Prompt and system design for reliability and control.
Handling structured outputs (JSON schemas, tool calls, function calling).
Experience implementing agentic or multi-step workflows using orchestration frameworks such as LangGraph, AgentCore, or LangChain.
Proven ability to design clear tool APIs for agents with well-defined input/output schemas, error handling contracts, and versioning strategies.
Experience working in a cloud-native AWS/Azure environment, including:
Lambda or similar serverless patterns.
Environment configuration and secrets management.
Logging, metrics, and basic observability/debugging.
Familiarity with RAG/retrieval patterns as a consumer, including:
Using existing vector/search abstractions.
Tuning retrieval parameters (top-k, similarity thresholds, filters).
Understanding tradeoffs in chunking, metadata enrichment, and indexing strategies.
Strong software engineering fundamentals: version control (Git), testing, code review, CI/CD-friendly patterns, and clean code practices.
Effective collaboration and communication skills, with the ability to work closely with product, UX, and domain experts to converge on pragmatic, production-ready solutions.
Additional / Preferred
Awareness of security, governance, and responsible AI in an enterprise context, including:
RBAC and data access boundaries.
PII and sensitive data handling.
Working within established platform guardrails and governance processes.
Demonstrated experience building on top of an existing platform/SDK (coding standards, templates, reusable components) rather than building custom platforms from scratch.
Experience integrating GenAI into business workflows or engineering workflows (e.g., SDLC/PDLC automation, internal tools, support workflows, data/analytics workflows).
Familiarity with MLOps, data platforms, or observability tools used to track quality, performance, and usage of GenAI features.
Experience working with globally distributed teams, especially collaborating across India–US time zones.
Evidence of being an early and high adopter of AI tools for your own development workflow (e.g., using code assistants, AI debuggers, documentation generators, or experimentation tools as part of daily practice).
Ready to apply?
Apply to Thinkahead
Share this job
Ready to apply?
Apply to Thinkahead
Share this job
Ready to apply?
Apply to Thinkahead
Share this job
Ready to apply?
Apply to Thinkahead
Share this job
Manage Hatch Order Entry Process for Drop Ship Orders
Accept and book all customer orders as follows:
Flex: Order entry via Customer Order and verify and track inbound inventory to get received.
Custom: Accept and book customer orders, to include verifying bookable documents are complete and accurate prior to booking
Attend regular and recurring cross-departmental meetings to review order status and escalate to individual internal department managers for issue resolution.
Assist Account Coordinators in collaborating with Product Engineering department to resolve engineering change request.
Ensure data integrity of customer facing data in Signal/Salesforce systems to ensure error-proof data integrity prior to push-out to customer-facing Hatch portal.
Perform other related duties as assigned and required by Customer Service Manager.
*Other job duties as assigned
Ability to become a trusted contact to internal and external clients.
Ability to be a self-starter who can work independently but also understands the value of being an effective team player and collaborative partner.
Strong verbal and written communication skills.
Ability to easily build rapport at all levels with both internal and external clients
High level of attention to detail and exceptional organizational skills
Excellent time management and multi-tasking skills.
Ability to adapt and react to quick changes.
Ability to work independently on projects.
Ability to work effectively and efficiently under pressure.
Physical Requirements
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
Ready to apply?
Apply to Thinkahead
Share this job
Work closely with internal sales team as well as vendors and customers to mitigate risk.
Draft, reviewing and negotiating a variety of contracts, including hardware, software, professional services, subcontractor, non-disclosure, and vendor agreements.
Lead contract negotiations with sophisticated counter-parties.
Propose and assist with developing tools to improve contractual processes and documentation.
Train and manage lawyers.
Manage outside counsel as assigned and as needed.
Manage and respond to disputes related to contracts with opposing parties.
Create and update templates and processes as necessary.
Assess and minimize sources of risk, with appropriate escalations as necessary.
Other job duties as assigned.
Minimum Required – Juris Doctor, member of good standing of a state bar, at least 5 years of legal experience.
Preferred – Experience in one or more of these areas is preferred and should be highlighted in resume: commercial contract negotiation, government contracts, data security, litigation.
Experience in a contracts group, as in-house counsel, or in corporate law.
Experience managing people.
Expertise in drafting and reviewing a broad range of commercial contracts, with a focus on technology contracts.
Ability to juggle high volume and multiple projects, which will require timely decisions.
Customer/client-focused orientation.
Strong analytical skills and verbal and written communication skills.
Excellent business judgment, attention to detail, and self-motivation.
Must be a member in good standing of a state Bar.
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, in accordance with the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other applicable federal, state, and local laws.
Performance of Essential Functions: Ability to safely and effectively perform all essential job functions listed herein while meeting established productivity and quality standards.
Attendance: Ability to maintain regular and predictable attendance, consistent with ADA, FMLA, and other applicable requirements. Includes ability to safely and reliability travel to and from an office and/or client work site, as required.
Communication Skills: Ability to hear, listen, and communicate clearly while performing job duties.
Ready to apply?
Apply to Thinkahead
Share this job
Training Development & Delivery:
Develop and deliver comprehensive training for new and existing warehouse employees on receiving, shipping, packaging, picking, and inventory management procedures.
Train new employees utilizing standard operating procedures (SOPs) to ensure deep understanding of our process quality expectations
Maintain and provide updates to Dozuki Documents
Identify need and help facilitate creation of new Dozuki Documents
Create and manage an employee training matrix which tracks training levels on: Warehouse work instructions, Dozuki documents, one-point lessons, etc.
Create standard work for areas of the warehouse on which associates are trained to
Create engaging training materials, including presentations, manuals, job aids, and hands-on exercises
Conduct classroom training, on-the-job training, and refresher courses
Adapt training methods to accommodate different learning styles and skill levels
Utilize various training techniques, including demonstrations, simulations, and role-playing
Monitor employee performance and provide feedback while escalating opportunities to Management
Assist in implementation of 5S, training, and daily audits
Process Improvement & Standardization:
Analyze current warehouse processes and identify areas for improvement
Assist in developing and maintaining standard operating procedures (SOPs) for receiving, packaging, shipping, and picking activities.
Ensure all employees are trained on and adhering to established SOPs and work Instructions
Assist with troubleshooting and root cause identification for receiving, picking, packaging, and shipping errors
Safety & Compliance
Assist forklift train-the-trainers in identifying additional needed safety training, including forklift operation, safe lifting techniques, and hazard awareness
Ensure compliance with all safety regulations and company policies
Monitor employee performance and provide feedback on safety practices
WMS & Technology Proficiency
Train employees in the effective use of our work management software (WMS) (Signal)
Train employees on proper techniques for logging into laptops, Microsoft Office, Microsoft Teams, Jira, and utilizing RF scanners
Provide support and troubleshooting assistance for WMS-related issues
Help maintain training related warehousing records
Performance Monitoring & Evaluation
Assess the effectiveness of training programs through performance evaluations and feedback
Track and report on employee training progress and performance metrics
Identify training gaps and develop strategies to address them
Maintain training records
Collaboration & Communication
Assist Warehouse Coordinator in expediting communications
Train associates on use of Microsoft Teams, Outlook, Jira and any other communication-related tools
Collaborate with warehouse management and other departments to identify training needs
Communicate effectively with employees at all levels
Provide feedback to management on employee performance and training effectiveness
Analyze and solve problems or assist other team members in finding solutions
Collaborate with other departments, such as account coordinators and production staff, to ensure smooth operations
Communicate with departmental stakeholders on vendor issues, material or picking delays, carrier or packaging issues, and inventory discrepancies
High school diploma and 2-3 years of experience in a warehouse receiving, picking, packaging, shipping environment
Proven track record and ability to manage daily receiving, picking packaging, and/or shipping records
Ability to resolve conflicts, meet deadlines, manage production activities and effectively multi-task in a fast-paced environment
Ability to read and write English, follow verbal instructions, and use simple math
Excellent organizational skills and attention to detail
Experience with warehouse management systems (WMS)
Strong communication, interpersonal, and problem-solving skills
Microsoft Office experience
Ability to work independently and as part of a team
Excellent written communication skills
Associate’s degree
Proficiency in warehouse management principles and best practices
Microsoft Teams and Jira experience preferred
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, in accordance with the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other applicable federal, state, and local laws.
Performance of Essential Functions: Ability to safely and effectively perform all essential job functions listed herein while meeting established productivity and quality standards.
Attendance: Ability to maintain regular and predictable attendance, consistent with ADA, FMLA, and other applicable requirements. Includes ability to safely and reliability travel to and from an office and/or client work site, as required.
Work Environment: Ability to perform job duties at customer sites or in data center environments which may include:
Standing, walking, bending, and lifting or moving equipment weight up to fifty (50) pounds.
Working in areas with fluctuating temperatures, including warm and cold environments, both indoors and outdoors.
Exposure to production environments that may include higher noise levels, bright lighting, and varying airflow.
Manual Dexterity: Ability to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms, as needed.
Communication Skills: Ability to hear, listen, and communicate clearly while performing job duties.
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Maintain a clean, organized, and well-maintained warehouse environment.
Exhibit and maintain strong attention to detail and the ability to follow step-by-step instructions.
Ability to adjust and follow instructions in a fast-paced environment.
Perform additional tasks as assigned by Supervisors and Manager
Ready to apply?
Apply to Thinkahead
Share this job
Identity Lifecycle Management:
Collaboration and Support:
Project Management:
Ready to apply?
Apply to Thinkahead
Share this job
Ready to apply?
Apply to Thinkahead
Share this job
The Technical Program Manager (TPM) leads cross-functional programs focused on IT hardware integration and delivery for enterprise clients.
As part of our Foundry integration team, you’ll manage programs that combine server, storage, networking, and infrastructure technologies into cohesive, customer-ready solutions. You’ll coordinate technical efforts across engineering, supply chain, warehouse, and production teams — ensuring solutions are delivered on time, within scope, and at the highest quality.
This role requires technical acumen, solid organizational skills, and the ability to thrive in a fast-paced, customer-focused environment.
Program Management: Plan, coordinate, and execute hardware integration projects from concept through deployment, ensuring on-time, on-budget delivery.
Technical Coordination: Work closely with systems engineers, solution architects, and field teams to ensure alignment on requirements, integration specifications, and testing procedures.
Customer Interface: Act as a key liaison between technical teams and clients, managing expectations, communicating progress, and addressing risks or issues proactively.
Cross-Functional Collaboration: Drive coordination among engineering, logistics, procurement, quality assurance, and operations teams throughout the program lifecycle.
Vendor Engagement: Partner with OEMs, component suppliers, and service partners to track deliverables, validate configurations, and support issue resolution.
Process & Quality Management: Maintain documentation, track program metrics, and ensure compliance with integration standards and quality controls.
Continuous Improvement: Contribute to process enhancements and best practices in program management and hardware delivery execution.
5+ years of experience managing technical programs or projects within IT hardware, infrastructure, or system integration environments.
Demonstrated success coordinating complex programs that involve multiple hardware and infrastructure components (servers, storage, networking, etc.).
Strong understanding of hardware integration processes, validation testing, and release management.
Excellent communication, organization, and stakeholder management skills.
Experience with AHEAD project management tools (e.g. Jira, Smartsheet, Salesforce).
PMP or Agile certification.
Experience in data center, cloud, or hybrid infrastructure deployments.
Familiarity with hardware lifecycle management (NPI, configuration control, change management).
Ability to manage multiple concurrent projects in a dynamic, client-driven environment.
Ready to apply?
Apply to Thinkahead
Share this job
Incident & Problem Management
Lead triage, diagnosis, and resolution of critical (P1/P2) incidents across the AWS ecosystem.
Perform root cause analysis (RCA) and deliver customer-facing post-mortem reports with actionable prevention plans.
Coordinate with Technical Account Managers (TAMs), Service Teams, and customer stakeholders during live outages, Demos and meetings.
Advanced Troubleshooting (Broad AWS Coverage)
Compute: EC2 (AMI baking, Spot, Graviton), Lambda (concurrency, VPC), ECS/EKS (Fargate, Karpenter), Batch, Outposts.
Storage: S3 (lifecycle, replication, Event Notifications), EBS (io2 Block Express, snapshots), EFS, FSx (ONTAP, Lustre), Storage Gateway, Backup.
Database: RDS (Aurora, Multi-AZ, read replicas), DynamoDB (GSI, DAX, Streams), DocumentDB, Neptune, ElastiCache (Redis/Memcached).
Networking & Content Delivery: VPC (peering, TGW, Network Firewall), Direct Connect, Site-to-Site VPN, Route 53 (health checks, latency routing), CloudFront, Global Accelerator, API Gateway.
Security, Identity & Compliance: IAM (policies, SCPs, permissions boundaries), KMS, Secrets Manager, Security Hub, GuardDuty, Macie, Certificate Manager, WAF, Shield.
Management & Governance: AWS Organizations, Control Tower, CloudTrail, Config, Trusted Advisor, Service Quotas, License Manager.
Analytics: Athena, Redshift, EMR, Kinesis (Data Streams, Firehose), MSK, QuickSight, OpenSearch Service.
AI/ML & Serverless: SageMaker, Bedrock, Rekognition, Comprehend, AppFlow, Step Functions, EventBridge.
Developer Tools: CodeCommit, CodeBuild, CodePipeline, CodeDeploy, Cloud9, X-Ray.
Team Leadership & Knowledge Sharing
Mentor junior engineers and maintain internal knowledge base.
Contribute to internal tooling (custom dashboards, alerting, automation).
8+ years hands-on experience designing, operating, and troubleshooting production workloads on AWS.
AWS Professional-level certification (Solutions Architect Pro or DevOps Engineer Pro) + at least one Specialty (e.g., Security, Networking, Data Analytics, ML).
Broad, practical knowledge across compute, storage, database, networking, security, and management tools (see domains above).
Proficiency in Infrastructure as Code (CloudFormation, CDK, or Terraform).
Strong scripting: Python (boto3) and shell scripting; experience with automation frameworks.
Advanced Troubleshooting (Broad AWS Coverage)
Compute: EC2 (AMI baking, Spot, Graviton), Lambda (concurrency, VPC), ECS/EKS (Fargate, Karpenter), Batch, Outposts.
Storage:S3 (lifecycle, replication, Event Notifications), EBS (io2 Block Express, snapshots), EFS, FSx (ONTAP, Lustre), Storage Gateway, Backup.
Database: RDS (Aurora, Multi-AZ, read replicas), DynamoDB (GSI, DAX, Streams), DocumentDB, Neptune, ElastiCache (Redis/Memcached).
Networking & Content Delivery: VPC (peering, TGW, Network Firewall), Direct Connect, Site-to-Site VPN, Route 53 (health checks, latency routing), CloudFront, Global Accelerator, API Gateway.
Security, Identity & Compliance: IAM (policies, SCPs, permissions boundaries), KMS, Secrets Manager, Security Hub, GuardDuty, Macie, Certificate Manager, WAF, Shield.
Management & Governance: AWS Organizations, Control Tower, CloudTrail, Config, Trusted Advisor, Service Quotas, License Manager.
Analytics: Athena, Redshift, EMR, Kinesis (Data Streams, Firehose), MSK, QuickSight, OpenSearch Service.
AI/ML & Serverless: SageMaker, Bedrock, Rekognition, Comprehend, AppFlow, Step Functions, EventBridge.
Developer Tools: CodeCommit, CodeBuild, CodePipeline, CodeDeploy, Cloud9, X-Ray.
Team Leadership & Knowledge Sharing
Broad, practical knowledge across compute, storage, database, networking, security, and management tools (see domains above).
Proficiency in Infrastructure as Code (CloudFormation, CDK, or Terraform).
Strong scripting: Python (boto3) and shell scripting; experience with automation frameworks.
Mentor junior engineers and maintain internal knowledge base.
Contribute to internal tooling (custom dashboards, alerting, automation).
Incident Response
Proven ability to resolve critical incidents in large-scale environments (include SLA metrics).
Familiar with ITIL-style problem management and blameless post-mortems.
Lead triage, diagnosis, and resolution of critical (P1/P2) incidents across the AWS ecosystem.
Perform root cause analysis (RCA) and deliver customer-facing post-mortem reports with actionable prevention plans.
Coordinate with Technical Account Managers (TAMs), Service Teams, and customer stakeholders during live outages.
Customer-facing role for a minimum of 5+ years
3+ years designing, securing, and deploying large-scale applications and solutions
Experience with one of the major cloud vendor environments (development, access, migration)
Effectively communicate with, and present to all levels of the organization
Subject matter expert in at least one major cloud provider (AWS/Azure/GCP)
Architect level development skills in at least one development language (Java, Python, PowerShell, etc.)
Strong skills integrating third party tools and solutions
Strong project and situational awareness
Strong attention to detail
Self-starter
Well organized
Able to travel as required
AI / GenAI Knowledge Requirements
Basic understanding of Artificial Intelligence (AI), Machine Learning (ML), and Generative AI concepts.
Exposure to AWS AI/ML services such as Amazon Bedrock, SageMaker, Rekognition, Comprehend, Textract, or Lex.
Understanding AI-assisted operations, automation, and observability tools.
Awareness of Large Language Models (LLMs), prompt engineering, and AI governance/security best practices.
Ability to support AI/ML workloads on cloud infrastructure including GPU-enabled environments.
Familiarity with integrating AI services into DevOps and cloud automation workflows is an added advantage. Recognized Technical Expertise
Proven skills in multiple billable technologies (as measured by certification/approved training completion/proven abilities)
Recognized subject matter expert in professional discipline
Depth of knowledge and experience enables contribution in a more complex/critical environment
Contributions often exceed the full requirements of the expected competencies relative to one’s current job title Lead vs Contribute
Can participate with and lead a team of technical delivery resources across skillsets within a practice to help achieve customer’s business goals and technology needs
Can participate in and lead written deliverable creation across areas of expertise
Provides measurable input into AHEAD new products, processes, standards, and / or plans
Able to provide time estimates for work that needs to be accomplished based on the available information
Coordinates cross-practice and can contribute to cross-practice deliverables using current templates
Self-starter in finding work during non-scheduled work hours
Prioritizes and completes tasks independently on-time or ahead of schedule
Able to lead development and testing activities
Achieve high team standards. Contributes to the refinement of methodology and best practices to establish quality and effectiveness
Initiate and participate in authoring PCR requests when additional work is being requested Architect Skills
Depth and demonstrated expertise across at least one technology
Able to architect and lead deployment of moderately complex solutions related to cloud solutions
Understands performance, scaling and functional characteristics of software technologies
Ability to understand open-source and cloud use-cases, and recommend standard design patterns commonly used in such solutions (best practices) Certifications – good to have
AWS Certified Solutions Architect – Associate
AWS Certified SysOps Administrator – Associate
AWS Certified DevOps Engineer – Professional (Preferred)
AWS Certified Solutions Architect – Professional (Preferred)
HashiCorp Certified: Terraform Associate
Certified Kubernetes Administrator (CKA)
AWS Certified Machine Learning – Specialty (Good to Have)
Google Cloud Professional Machine Learning Engineer (Good to Have) Communications (verbal and written)
Communicates with external customers, which may include senior management, on matters that require explanation, interpretation, and/or advising
Often exceeds expectations with respect to customer expectations (communications, meets commitments, etc.)
Able to work with outside vendors on internal or customer related issues
Participate in pre-sales activities including scoping, positioning, technology adoption and maturation
Able to identify new client opportunities inside of the POD and communicate those to upper management including the Team Lead
Can communicate beyond tactics and technology and can help customers management set strategic direction
Can write and lead complex deliverables within the practice
Ability to understand and translate customer requirements into technical requirements Leadership and Influence
Works to influence direct team members, broader internal team, and external customers, to agree and accept new concepts, best practices, and approaches
Advises and trains more junior staff via mentorship while helping to drive the entire AHEAD platform
A reliable resource for marketing on thought leadership pieces for their practice for AHEAD and our customers
Has started speaking at industry conferences and/or webinars
Contributes to more complex workshops and understands how their area of expertise fits into our stitching message
Accepts responsibility for own actions and sometimes those of others as part of a team
Works well with immediate, extend and external teams, a true team player
Consistently meets expectations in terms of customer facing, writing, presentation and problem solving skills and requires little to no supervision in this area
Consistently exhibits a positive attitude towards AHEAD and its customers
Willing to go the extra mile when asked to do so (i.e., time outside of normal working hours to support a customer initiative, production roll-out, could also be > 40 hours for short intervals)
Consistently pursues self-development and drives the AHEAD business model for self and sometimes others on the team
Highly respected by peers and sales team Culture o Support initiatives beyond area of responsibility o Encourage cross team interaction o Motivate people to think creatively o Achieve success through others
Ready to apply?
Apply to Thinkahead
Share this job
Ready to apply?
Apply to Thinkahead
Share this job
Ready to apply?
Apply to Thinkahead
Share this job
Good to Have
Soft Skills
Work Model: Work from Office (5 days a week)
Shifts:
Ready to apply?
Apply to Thinkahead
Share this job
Ready to apply?
Apply to Thinkahead
Share this job
• Senior L3 / lead mobility specialist responsible for platform engineering, advanced troubleshooting, analytics, governance, automation, and strategic optimization of enterprise mobility services.
• Acts as technical escalation point while driving security, efficiency, and service maturity.
JAMF 200/300 (Technician/Advanced) or Microsoft Mobility Certifications are highly preferred.
Ready to apply?
Apply to Thinkahead
Share this job
Ready to apply?
Apply to Thinkahead
Share this job
Marketplace Sales Strategy Development: Drive the marketplace strategy within defined existing accounts, collaborating with internal teams (i.e. Client Directors and Sales Specialists), technical leaders, and partner to identify growth opportunities for key LOB’s and develop comprehensive solutions that integrate partnership offerings across various practice groups.
GTM Alignment & Execution: Participate in regular strategy sessions with internal teams to ensure alignment and consistency in go-to-market strategies with your AWS Marketplace. Collaborate to develop and implement GTM plans that align with company objectives and annual goals, ensuring measurable outcomes.
KPI Tracking: Monitor and track key sales metrics (revenue, margin, number of offers & active ISVs, incentives) to ensure profitability and growth.
Content Creation & Communication: Create and distribute content for internal teams, customers, and partners/OEMs. This includes, but not limited to: Why AHEAD for AWS Marketplace decks, success stories, partner newsletters, tech updates etc.
Sales Enablement: Ensure effective enablement of sales and technical teams on both a national and regional level.
Data Analysis: Utilize data to create heat maps of territories, identifying opportunities of focus and growth.
Strategic Deal Involvement: Play an active role in strategic deals to maximize profitability, focusing on both front-end and back-end incentives (rebates, incentives, etc.).
Deal Reporting: Collaborate with operations and procurement teams on top partner deals each quarter, ensuring proper reporting and hygiene to optimize rebates and margins.
Sales Support & Partner Liaison: Provide urgent support to sales teams (CDs, COSs, CSAs) when deal or partner assistance is required. Serve as the primary internal liaison for partner-related challenges, escalations, and requests.
Marketing Collaboration: Engage with the marketing team to ensure marketing development funds (MDFs) are utilized effectively for GTM strategies, particularly in underdeveloped territories.
Program Support: Create and manage marketplace offers through its full lifecycle. This includes managing relationship with and authorizations from counterparts at partner ISVs, assisting customers in the approval process, and insuring the opportunity is booked properly internally.
Preferred – Bachelor’s Degree in Business, Marketing, or a related field
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
Ready to apply?
Apply to Thinkahead
Share this job
Ready to apply?
Apply to Thinkahead
Share this job
The Managed Security Team at AHEAD monitors client environments and performs incident detection, validation, and reporting. The Sr SIEM Detection Engineer will be primarily responsible for designing, implementing, and maintaining high‑fidelity detection content within our cloud-based SIEM solutions, and for driving continuous improvement of AHEAD’s Managed Security detection capabilities across all clients.
This is a technical, hands-on position that requires a strong understanding of the needs of a 24/7 Security Operations Center (SOC). We are looking for a candidate with deep SIEM, security operations, and detection engineering experience who will work closely with the Managed Security staff and other highly technical teams, both within AHEAD and in client environments, to continuously improve and enhance AHEAD’s Managed Security SIEM detection strategy, rules, and content.
The ideal candidate possesses strong technical and analytical skills and can provide accurate analysis of security-related problems. They have a well-rounded networking and infrastructure background and are responsible for troubleshooting detection- and data-related issues in client environments. This individual is user-focused and works to resolve client needs in a timely manner. These needs may involve improving or tuning detections, investigating and responding to security threats, and making change requests to security policies and data collection configurations.
The Sr SIEM Detection Engineer is responsible for the day-to-day management and evolution of SIEM detection content used by the Managed Security Team to monitor client environments and detect security threats, including: data ingestion and normalization strategy, enrichment design, detection use case creation and tuning, alert quality and noise reduction, and detection performance monitoring. The Sr SIEM Detection Engineer is expected to be familiar with a wide range of security tools and understand core security detection and threat analysis fundamentals.
Ready to apply?
Apply to Thinkahead
Share this job
Assist in creating and maintaining product, services, and SKU data records across designated platforms, following established procedures
Support data hygiene efforts by identifying and flagging duplicate, incomplete, or inconsistent product information for review
Follow standard operating procedures (SOPs) to ensure consistent product data entry and taxonomy alignment
Assist with the cataloging and upkeep of solution scoping templates and product sizing reference materials
Pull and organize routine data reports under the guidance of senior team members
Coordinate with team members to gather product information needed for catalog updates
Document task steps and data sources to support process transparency and knowledge transfer
Complete a structured 90-day onboarding plan covering core platforms, SOPs, and data quality standards
Supports the team's use of existing agentic AI systems by running predefined workflows, logging outputs, and flagging errors or unexpected results for senior review
Bachelor's degree in Business, Information Systems, or a related field (or equivalent experience)
1-2 years of experience in a technology services environment
Proficiency in Microsoft Excel
Strong attention to detail and ability to follow documented procedures
Basic understanding of AI Prompting and Agentic AI approach
Effective written and verbal communication skills
Exposure to Salesforce or similar CRM/ERP platforms
Exposure to Power BI
Familiarity with product catalogs, SKU structures, or inventory management concepts
Experience in an IT services or technology distribution environment
Ready to apply?
Apply to Thinkahead
Share this job
Ready to apply?
Apply to Thinkahead
Share this job
Ready to apply?
Apply to Thinkahead
Share this job
(Internally known as Disaster Recovery, Sr. Associate)
The Senior Disaster Recovery Administrator is primarily responsible for planning, coordinating, and driving disaster recovery (DR) exercises for Managed Services customers. This role serves as the central point of coordination across AHEAD technical resources, customer stakeholders, and third-party participants to ensure DR exercises are properly planned, scheduled, communicated, executed, and documented. The role is heavily focused on cross-functional coordination, work planning, stakeholder communication, risk tracking, and quality of deliverables.
This position supports DR exercise readiness and execution by coordinating testing activities, facilitating meetings, tracking dependencies and action items, documenting gaps in procedures, and driving follow-up items to closure. AHEAD’s DR managed services scope includes coordination and participation in simulated/full DR tests, bubble tests, and tabletop tests, as well as documenting procedure gaps and maintaining issue tracking with assigned customer owners.
Coordinate all phases of customer DR exercises, including planning, scheduling, readiness reviews, execution support, and post-exercise follow-up.
Serve as the primary coordination point between AHEAD internal technical teams, customer stakeholders, and relevant third parties for all assigned DR exercises.
Define and manage exercise scope, objectives, timelines, milestones, dependencies, communications, and required deliverables, consistent with the project-management style used in the reference template.
Schedule and lead planning meetings, checkpoints, readiness calls, execution bridges, and post-exercise review sessions.
Track action items, decisions, issues, risks, blockers, and escalations throughout the lifecycle of each exercise.
Coordinate with customer application owners and technical teams to confirm prerequisites are complete, including access, documentation, recovery steps, validation contacts, and test scripts where applicable.
Ensure all stakeholders understand the exercise schedule, roles, responsibilities, communication paths, and expected outcomes.
Facilitate clear and timely status communications before, during, and after DR exercises for both customer and AHEAD leadership/stakeholders.
Document exercise results, lessons learned, procedural gaps, remediation items, and ownership assignments; maintain accurate records for future testing cycles.
Coordinate updates to DR procedures and supporting documentation and submit changes to the appropriate IT or business owners for review and approval.
Maintain a current inventory of in-scope applications, exercise history, and remediation status for assigned customers.
Partner with Service Delivery, engineering, and account teams to ensure exercises are delivered in alignment with AHEAD standards, processes, and customer commitments.
Act as a customer advocate by helping drive organized, professional, and effective DR exercise execution.
Support continual improvement of DR exercise coordination processes, templates, trackers, and standard operating procedures.
Perform other job duties as assigned.Other job duties as assigned.
Minimum Required
3-5 years of relevant experience in project coordination, service delivery, IT operations, disaster recovery, business continuity, or a related technical operations role.
Experience coordinating cross-functional work across internal technical teams and customer stakeholders.
Strong organizational and planning skills, with the ability to manage multiple timelines, dependencies, and communications in parallel.
Strong written and verbal communication skills, including meeting facilitation, status reporting, and executive-ready follow-up documentation.
Ability to identify, track, and escalate risks, issues, and blockers in a timely manner.
Working knowledge of ITIL-based service management concepts such as incident, change, problem, and service request management.
Experience using project and workflow tools such as Smartsheet, Microsoft Project, Excel, PowerPoint, and/or similar planning and reporting tools.
Experience working in customer-facing environments and coordinating technical activities with multiple stakeholders.
Undergraduate degree or equivalent combination of education and relevant experience.
Experience supporting or coordinating DR testing, backup/recovery operations, infrastructure operations, or cloud/platform recovery activities.
Familiarity with data center, infrastructure, cloud, backup, replication, and application recovery concepts.
ITIL Foundation, PMP, CAPM, CBCP, or similar certification preferred.
ServiceNow experience is a plus
Planning and coordination
Stakeholder management
Customer communication
Meeting facilitation
Risk and issue management
Documentation and reporting
Attention to detail
Follow-through and accountability
Ability to work effectively in fast-paced, cross-functional environments
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, in accordance with the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other applicable federal, state, and local laws.
Performance of Essential Functions: Ability to safely and effectively perform all essential job functions listed herein while meeting established productivity and quality standards.
Attendance: Ability to maintain regular and predictable attendance, consistent with ADA, FMLA, and other applicable requirements. Includes ability to safely and reliability travel to and from an office and/or client work site, as required.
Work Environment: Ability to perform job duties at customer sites or in data center environments which may include:
Standing, walking, bending, and lifting or moving equipment weigh up to fifty (50) pounds.
Working in areas with fluctuating temperatures, including warm and cold environments, both indoors and outdoors.
Exposure to production environments that may include higher noise levels, bright lighting, and varying airflow.
Manual Dexterity: Ability to use hands and fingers to manage, feel, or operate objects, tools, or controls, and reach with hands and arms, as needed.
Communication Skills: Ability to hear, listen, and communicate clearly while performing job duties.
Ready to apply?
Apply to Thinkahead
Share this job
Review workload and prioritise inspection activities in line with manufacturing workload.
Inspect products in accordance with internal specifications, documented procedures and customer’s defined requirements.
Perform routine inspection of electronic sub-assemblies, cable, and hardware assemblies.
Document deviations relating to process, product, form, fit and/or function.
Ensure all deviations and corrective actions are communicated and accurately recorded regarding how the deviation was identified and the resolution.
Support the resolution of minor quality issues before moving product to the next stage.
Create product or process standards where gaps in standards are identified, in collaboration with respective departments.
Ensure process and product amendments are captured and reflected in controlled documentation.
Learn and apply new or custom product standards and ensure compliance with internal processes.
Verify that products meet defined standards of quality, durability, and performance.
Conduct testing of completed products using appropriate equipment and software.
Operate mechanical and electrical test equipment to check apparatus for conformance to standard requirements.
Collect, analyse, and present data (e.g. metrics, reports, charts).
Maintain internal diagnostics programs in collaboration with other departments.
Assist in the training and onboarding of new team members.
Contribute to continuous improvement initiatives and team objectives.
Carry out any other reasonable duties as required in line with business needs
Education
A Level education (or equivalent) or relevant vocational qualification; alternatively, equivalent practical experience.
Experience
2 years’ experience in mechanical quality inspection or a related field with working knowledge of computer hardware or networking.
Skills & Competencies
Ability to work both independently and as part of a team.
Ability to follow documented quality management systems and procedures.
Ability to interpret technical documentation and specifications.
Strong attention to detail and a methodical approach to work.
Good problem-solving and analytical skills.
Effective verbal and written communication skills.
Competent in basic data handling and reporting (e.g. spreadsheets, quality metrics).
Willingness to learn and adapt to new technologies and processes.
Manufacturing/production environment.
Use of inspection, testing, and diagnostic equipment.
Exposure to mechanical and electrical components.
Flexibility in working hours may be required in line with business needs, in compliance with the Working Time Regulations 1998.
Physical Requirements
Ability to carry out the duties of the role with reasonable adjustments where required, in accordance with the Equality Act 2010.
Manual handling activities, including lifting items up to approximately 20kg in line with safe working practices and the Manual Handling Operations Regulations 1992.
Use of hands for inspection, testing, and equipment operation.
Standing and/or sitting for extended periods.
Health & Safety Responsibilities
Comply with all company health and safety policies and procedures.
Take reasonable care for personal health and safety and that of others in accordance with Health and Safety at Work etc. Act 1974.
Use equipment in line with training and guidance.
Additional Information
Applicants must have the legal right to work in the UK at the time of application. Please note that this role does not offer visa sponsorship. Employment is conditional upon satisfactory proof of the right to work in accordance with UK Home Office requirements.
Ready to apply?
Apply to Thinkahead
Share this job
The Renewals Manager is responsible for leading and developing a team of Renewal Specialists and Senior Renewal Specialists to protect and grow recurring revenue through the successful execution of maintenance and subscription renewals.
This role drives operational rigor, forecasting accuracy, and renewal rate performance across assigned segments, ensuring the team operates with consistency, accountability, and scalable execution. The Renewals Manager owns team performance, pipeline health, renewal strategy alignment, and cross-functional coordination.
Serving as a strategic partner to Sales and Customer Success leadership, the Renewals Manager builds a high-performing team that minimizes churn, mitigates renewal risk, and maximizes customer retention and expansion opportunities.
This is a player/coach role. The Renewals Manager is expected to allocate approximately 60-70% of time to directly supporting strategic Client Directors and complex accounts at a Senior COS level, while dedicating 30-40% to people leadership, team development, and operational governance responsibilities.
Achieve and exceed renewal rate and retention targets
Reduce churn and revenue erosion across assigned segments
Maintain accurate and predictable renewal forecasting
Ensure pipeline hygiene and Salesforce data integrity
Improve team productivity, consistency, and execution quality
Effectively manage and reduce high-risk renewal exposure
Develop and retain high-performing renewal talent
People Leadership & Team Development
Lead, coach, and develop a team of Renewal Specialists and Senior Renewal Specialists
Establish clear performance expectations aligned to revenue retention and forecasting goals
Conduct performance reviews and provide ongoing coaching and feedback
Develop career progression pathways from Renewal Specialist to Senior Renewal Specialist
Hire, onboard, and train new team members
Manage workload distribution, account assignments, and PTO coverage planning
Foster a culture of accountability, collaboration, and continuous improvement
Identify skill gaps and implement targeted training and development initiatives
Support succession planning and promotable talent development Hire, onboard, and train new team members
Operational Governance & Execution Excellence
Ensure adherence to renewal lifecycle best practices, including proactive engagement timelines (90–120 days pre-expiration)
Drive Salesforce data integrity, documentation standards, and forecasting discipline
Monitor pipeline health, renewal risk, and execution quality across the team
Standardize renewal workflows, quoting practices, and operational processes
Ensure pricing, quoting, and contract structures align with company policies and approval frameworks
Identify systemic inefficiencies and lead process improvement initiatives
Partner with leadership on scalable renewal strategies, tools, and system enhancements
Reduce operational errors, missed renewals, and revenue leakage
Renewal Strategy, Forecasting & Risk Management
Own renewal forecasting accuracy and pipeline visibility across assigned segments
Lead regular pipeline review cadence with team members and cross-functional stakeholders
Identify and proactively mitigate renewal risk, including customer dissatisfaction, competitive threats, or pricing challenges
Establish consistent renewal strategy frameworks for high-value and complex accounts
Ensure disciplined pipeline validation and alignment with Sales and Customer Success
Escalate systemic risks and trends to Director-level leadership with actionable recommendations
Sales Support & Cross-Functional Leadership
In this player/coach role, the Renewals Manager supports complex renewals while ensuring alignment and execution across the team.
Act as a strategic partner to Sales and Customer Success leadership to align on retention and growth strategies
Support complex and high-risk renewal negotiations, including pricing strategy and contract structuring
Own high-impact escalations, coordinating resolution across Finance, Procurement, Order Management, Legal, and AR/AP
Reinforce pricing discipline, approval processes, and margin protection standards
Align stakeholders on renewal timelines, quarter-end readiness, and execution priorities
Model best practices in customer communication, negotiation, and risk mitigation
Provide transactional support during peak periods while maintaining leadership accountability
Continuous Improvement & Team Enablement
Drive development and adoption of renewal playbooks, tools, and best practices
Partner with leadership to enhance renewal strategy, reporting, and analytics capabilities
Promote a data-driven approach to renewal planning and execution
Ensure team is current on product offerings, pricing models, OEM programs, and industry trends
Champion operational excellence and continuous improvement across the renewal function
Bachelor’s degree preferred (or equivalent experience)
5–8+ years of experience in Renewals, Sales Operations, Customer Operations, or similar
1–3+ years of people management or team leadership experience preferred
Strong experience in technology, including OEM maintenance, software, SaaS, or subscription models
Proven experience managing complex, high-value, or at-risk renewals
Proven leadership and coaching capability in a performance-driven environment
Deep understanding of the renewal lifecycle, retention strategies, and subscription business models
Strong financial and commercial acumen, including pricing and margin considerations
Advanced Salesforce proficiency and pipeline management expertise
Strong forecasting and analytical skills
Ability to influence cross-functional stakeholders without direct authority
Excellent communication and executive presence
Strong problem-solving and process improvement mindset
High level of accountability, organization, and attention to detail
Ability to operate effectively in fast-paced, high-volume environments
Ready to apply?
Apply to Thinkahead
Share this job
Analyze cloud spend, usage trends, allocation accuracy, anomalies, and optimization opportunities across AWS, Azure, OCI, and/or GCP using native tooling and approved third-party FinOps platforms.
Identify, quantify, prioritize, and help drive optimization opportunities including rightsizing, idle resource cleanup, storage optimization, licensing alignment, commitment-based savings, and scheduling strategies.
Develop financially grounded findings and recommendations that translate technical observations into clear business value for engineering, finance, procurement, and operational stakeholders.
Create dashboards, reports, budgets, forecasts, showback and chargeback views, executive summaries, and recurring service review content for internal and customer-facing use.
Support cost allocation and tagging activities including governance standards, mapping logic, reporting accuracy, inherited tag strategies, and handling of non-taggable resources.
Partner with CloudOps, platform, application, finance, procurement, and client stakeholders to support implementation of recommendations and validate realized outcomes.
Support onboarding of new clients, accounts, subscriptions, projects, and billing data sources into approved FinOps tooling, reporting workflows, and governance structures.
Perform data validation and reconciliation across billing exports, connectors, cost datasets, and reporting models to improve trust in reported values.
Use spreadsheets, reporting tools, scripting, automation, and process standardization to reduce manual effort, improve repeatability, and increase delivery quality and scale.
Maintain timely ticket updates, work documentation, meeting follow-ups, and internal or customer communications in accordance with service delivery expectations.
Stay current on cloud pricing models, FinOps best practices, and service capabilities while helping refine how the organization delivers cloud cost optimization and advisory services.
Provide occasional after-hours support for client meetings, reporting deadlines, change windows, critical incidents, or urgent cost-related issues when required.
Other job duties as assigned.
Minimum Required - Bachelor’s degree in information technology, computer science, finance, business, or a related field, or an equivalent combination of education and practical experience.
3+ years of experience in FinOps, cloud engineering, cloud operations, infrastructure support, cloud cost management, or related disciplines.
Demonstrated experience supporting multi-account, multi-subscription, or enterprise cloud environments.
Hands-on experience with at least one major public cloud provider; strong Azure or AWS experience preferred, with GCP exposure considered a plus.
Experience using cloud cost management, billing analysis, or reporting platforms, whether native cloud tools or approved third-party solutions.
Experience in a customer-facing, stakeholder-facing, consulting, or service delivery role with responsibility for presenting findings and recommendations.
Strong analytical, spreadsheet, and problem-solving skills, with the ability to manage multiple priorities in a shared services or multi-client environment.
Preferred - Experience working in a managed services, consulting, or outsourced service delivery environment.
Experience supporting more than one public cloud provider in a FinOps or cost optimization capacity.
Relevant certifications such as FinOps Certified Practitioner, AWS, Azure, or GCP certifications.
Experience with platforms such as Harness CCM, Apptio Cloudability, CloudZero, Power BI, Tableau, SQL, Python, or PowerShell.
Experience with forecasting, budgeting, allocation methodologies, showback or chargeback models, commitment planning, and savings realization tracking.
Familiarity with ticketing and workflow platforms such as ServiceNow, Jira, or similar tools.
Strong understanding of cloud billing constructs including on-demand usage, reserved capacity, savings plans or commitments, amortization, allocation methods, and forecasting drivers.
Strong analytical skills with the ability to interpret datasets, identify trends, quantify financial impact, and convert findings into prioritized recommendations.
Ability to communicate technical and financial concepts clearly to technical, operational, procurement, finance, and executive audiences.
Strong written, verbal, and presentation skills with a professional customer-facing presence and the ability to lead recurring advisory discussions.
Ability to work independently in standard and moderately complex situations while also collaborating effectively across distributed teams, time zones, and functions.
Strong documentation, organization, and time management skills with consistent follow-through and attention to detail.
Demonstrated ownership mindset with the ability to balance competing priorities in a fast-paced multi-client environment while maintaining service quality.
Continuous improvement mindset with an interest in automation, standardization, methodology refinement, and scalable service delivery.
Ability to contribute positively to team capability, documentation quality, and knowledge sharing.
Ready to apply?
Apply to Thinkahead
Share this job
The Infrastructure Engineer is responsible for implementing, operating, and supporting AHEAD’s hybrid infrastructure across on-premises and cloud environments. This role focuses on building reliable, secure, and scalable platforms that enable business operations, working closely with senior engineers, security, and architecture teams to execute against established designs, standards, and roadmaps.
The ideal candidate will have a solid background in infrastructure, networking, and cloud technologies, demonstrating strong troubleshooting skills, and is comfortable collaborating across teams to deliver high-quality services.
Essential
Desirable
Qualifications
Ready to apply?
Apply to Thinkahead
Share this job
Under the supervision of the warehouse Supervisor, the Warehouse Associate is responsible for receiving, storing, picking, packing, and dispatching customer orders between the Assembly Department and the Warehouse. All duties must be carried out in line with AHEAD’s standards for safety, security, quality, and productivity.
Conditions
Requirements
Health & Safety Responsibilities
Physical Activities May Include
Additional Information
Applicants must have the legal right to work in the UK at the time of application. Please note that this role does not offer visa sponsorship. Employment is conditional upon satisfactory proof of the right to work in accordance with UK Home Office requirements.
Ready to apply?
Apply to Thinkahead
Share this job
Prioritize, plan, track, and report on delivery timelines, risks, and dependencies
Coordinate software releases end-to-end, including feature scheduling, testing and readiness checks
Lead release communications, including publishing release notes and coordinating release announcements
Collaborate closely with cross-functional teams including engineering, product, and UX
Facilitate and conduct daily stand-ups and feature reviews, to ensure alignment across teams
Remove blockers and proactively manage risks and issues
Ensure alignment between technical execution and business objectives
Experience as a Software Delivery Manager, Scrum Master, or similar role
Hands-on experience with Agile delivery frameworks
Flexible and adaptable, with the ability to respond effectively to changing priorities and evolving requirements
Excellent stakeholder management and communication skills
Strong organizational and problem-solving abilities
Experience leading release communications, including publishing release notes and coordinating release announcements
Demonstrated interest in leveraging AI technologies and tools to improve workflows, collaboration, and delivery outcomes
Ready to apply?
Apply to Thinkahead
Share this job
Job Summary
AHEAD, a leading provider of enterprise cloud solutions, has formed a dedicated unit to serve the mid-market segment, defined generally as organizations with under 2,500 employees and less than $1 billion in annual revenues. This new AHEAD unit will include a dedicated sales team and solutions engineering support model tailored to the specific needs of mid-market organizations.
With over 2,000 clients already in this segment, AHEAD sees potential for 30% annual growth from both expansion of existing client relationships and acquiring new accounts. Further, the segment is a key priority of AHEAD’s largest partner, Dell Technologies, whose solutions will be a major point of emphasis in serving the segment.
Mid-Market Client Director
As an AHEAD Mid-Market Client Director, you will be responsible for building strong customer relationships and ensuring an outstanding customer experience with existing and potential new customers. The role requires experience consulting commercial customers in their data center environment with a focus on Cloud, Data Center Infrastructure (Compute, Storage, Network, Virtualization) and Security.
The Client Director will maintain a high level of knowledge about specific AHEAD solutions and will be tasked with driving client expansion and new customer acquisition.
Ready to apply?
Apply to Thinkahead
Share this job
The National Events Associate supports the planning, execution, and optimization of AHEAD’s national partner conferences, tradeshows, flagship events, and webinars. This role serves as a day-to-day owner for assigned Tier 1 and Tier 2 partner conferences and strategic industry events—ensuring seamless logistics, strong partner alignment, and high-impact brand presence.
In addition to partner events, this role contributes to AHEAD-hosted summits and virtual experiences by managing timelines, vendor coordination, registration workflows, and on-site execution. The ideal candidate is highly organized, detail-oriented, and comfortable working cross-functionally to translate go-to-market priorities into high-quality event experiences that drive brand visibility, partner engagement, and pipeline outcomes.
Ready to apply?
Apply to Thinkahead
Share this job
Serving as a technical thought leader and SME for our ecosystem of partners, customers, and service providers in the realm of Healthcare Modernization, in addition to serving as a leader of other teammates. The Principal Technical Consultant works as part of the consulting team to lead the development, design, implementation, and engagement leader of client solutions. Principal Technical Consultants manage, mentor and delegate to engineers on a project basis, manage and maintain career advancement plans for the team, and within the broader organization as it relates to internal initiatives and indirect project support. This role requires a strategic mindset, strong leadership abilities, and deep technical proficiency across the healthcare industry, specifically EMR systems.
Ready to apply?
Apply to Thinkahead
Share this job
Serving as a technical thought leader and SME for our ecosystem of partners, customers, and service providers in the realm of Modern Apps & Platform Engineering, the Senior Technical Consultant works as part of the consulting team to lead the development, design, implementation and engagement leader of client solutions. Senior Technical Consultants mentor and provide direction to engineers on a project by project basis and within the broader organization as it relates to internal initiatives and indirect project support.
Ready to apply?
Apply to Thinkahead
Share this job
Ready to apply?
Apply to Thinkahead
Share this job
We are seeking an experienced NetSuite Administrator to join our team. In this role, you will be responsible for the management, optimization and support of our core business systems as it relates to NetSuite and other ancillary systems integrated to/from NetSuite. This role involves working closely with the eTech Engineering team as well as business stakeholders (Finance, Accounting, Operations and Revenue) to support and deliver solutions that meet the organization’s objectives. You will provide critical technical support and implement system enhancements that drive our business forward.
System Administration: Manage the day-to-day administration of NetSuite. This includes roles and permissions, managing reporting and Saved Searches, and maintaining system controls to support our financial and operational processes.
Customization & Automation: Design, build and maintain customizations for our financial and operational modules. Create and manage workflow and SuiteScripts (JavaScript) to assist in automating and streamlining processes. Configure and maintain workflows, custom fields, custom records, scripted logic, and saved searches to support business processes.
Stakeholder Support: Serve as the primary point of contact for Support tickets coming in as they relate to NetSuite and other ancillary systems. Provide user training, how-to documentation, and best practices to increase NetSuite adoption and self-service.
Process Improvement and Documentation: Develop and maintain detailed process documentation, including business workflows, system configurations, and user guides
Month-End Support: Be a key resource in our financial month close process to help assist and troubleshoot processes within our NetSuite environment
Integration Management: Design, build and maintain integrations between NetSuite and other ancillary systems. Troubleshoot and resolve any integration errors in a timely manner to ensure data integrity.
4+ years of experience as a NetSuite Administrator, Consultant, or similar role.
Strong hands-on experience with NetSuite configuration: roles/permissions, workflows, custom fields/records, saved searches, reports, and dashboards.
Solid understanding of accounting/finance processes (GL, AP, AR, revenue, billing, purchasing).
Experience with sandbox management, deployments, and release testing.
Strong analytical and problem-solving skills with the ability to translate business needs into system solutions.
Proficiency in business analysis tools such as UML, as well as tools like Jira, Confluence, or Microsoft Project
NetSuite Administrator or SuiteFoundation certification strongly preferred.
Experience with integrations (e.g., iPaaS tools, REST/SOAP APIs, MuleSoft, Boomi, Celigo, etc.).
Familiarity with project management methodologies such as Agile or Waterfall is a plus
Ready to apply?
Apply to Thinkahead
Share this job
Ready to apply?
Apply to Thinkahead
Share this job
As a Technical Consultant, ServiceNow, you will design, configure, develop, and implement ServiceNow solutions aligned with business requirements and platform best practices. This role is primarily hands-on and focused on delivery.
You will work closely with Senior Technical Consultants, Principal Consultants, project managers, and client stakeholders to build scalable, supportable, and high-quality solutions. The ideal candidate will have strong experience in at least one primary ServiceNow product area such as ITSM, ITAM, ITOM, HRSD, CSM, or similar modules, along with solid platform development skills and a strong focus on code quality, maintainability, and delivery excellence.
Develop, configure, customize, and enhance ServiceNow applications based on business requirements and platform best practices.
Design and implement solutions in one primary ServiceNow product area such as ITSM, ITAM, ITOM, HRSD, CSM, or related modules.
Build and support workflows, flows, business rules, client scripts, UI policies, portals, workspaces, and integrations as needed.
Develop and optimize integrations using supported ServiceNow capabilities, APIs, and standard methods.
Translate approved requirements into scalable, supportable, and maintainable technical solutions.
Troubleshoot issues, analyze root causes, and implement sustainable fixes.
Perform unit testing, support QA and UAT, and contribute to code reviews and overall quality.
Collaborate with stakeholders and project teams to clarify requirements and support delivery.
Participate in Agile ceremonies, manage assigned priorities, and raise risks or blockers early.
Maintain technical documentation and stay current with ServiceNow platform capabilities.
3 to 6 years of experience working on the ServiceNow platform in a developer or technical consultant role.
Strong hands-on experience in at least one ServiceNow product area such as ITSM, ITAM, ITOM, HRSD, CSM, or similar modules.
Solid experience in ServiceNow scripting using JavaScript, Glide APIs, workflows, Flow Designer, and platform customization.
Good experience with integrations, REST APIs, imports, and automation capabilities within ServiceNow.
Experience building or supporting Service Portal, Workspace, UI Builder, or related user interface components is preferred.
Strong troubleshooting and problem-solving skills in a dynamic project environment.
Good understanding of software development lifecycle principles and structured delivery methods.
Ability to work independently on assigned tasks while collaborating effectively as part of a project team.
Strong written and verbal communication skills.
ServiceNow certifications such as CSA, CAD, or CIS are an advantage, though demonstrated hands-on capability is valued most.
Strong ownership of assigned work and accountability for delivery quality.
Ability to understand business needs and convert them into practical technical solutions.
Strong attention to documentation, testing, and delivery discipline.
Willingness to learn new ServiceNow modules and platform capabilities over time.
Professional, collaborative, and delivery-focused approach.
Ready to apply?
Apply to Thinkahead
Share this job
The Junior Program Manager manages cross-functional programs focused on IT hardware integration and delivery for enterprise clients.
As part of our Foundry integration team, you’ll manage programs that combine server, storage, networking, and infrastructure technologies into cohesive, customer-ready solutions. You’ll coordinate technical efforts across engineering, supply chain, warehouse, and production teams — ensuring solutions are delivered on time, within scope, and at the highest quality.
This role requires technical acumen, solid organizational skills, and the ability to thrive in a fast-paced, customer-focused environment.
Program Management: Plan, coordinate, and execute hardware integration projects from concept through deployment, ensuring on-time, on-budget delivery.
Technical Coordination: Work closely with systems engineers, solution architects, and field teams to ensure alignment on requirements, integration specifications, and testing procedures.
Customer Interface: Act as a key liaison between technical teams and clients, managing expectations, communicating progress, and addressing risks or issues proactively.
Cross-Functional Collaboration: Drive coordination among engineering, logistics, procurement, quality assurance, and operations teams throughout the program lifecycle.
Vendor Engagement: Partner with OEMs, component suppliers, and service partners to track deliverables, validate configurations, and support issue resolution.
Process & Quality Management: Maintain documentation, track program metrics, and ensure compliance with integration standards and quality controls.
Continuous Improvement: Contribute to process enhancements and best practices in program management and hardware delivery execution.
3+ years of experience managing technical programs or projects within IT hardware, infrastructure, or system integration environments.
Demonstrated success coordinating complex programs that involve multiple hardware and infrastructure components (servers, storage, networking, etc.).
Strong understanding of hardware integration processes, validation testing, and release management.
Excellent communication, organization, and stakeholder management skills.
Experience with AHEAD project management tools (e.g. Jira, Smartsheet, Salesforce).
PMP or Agile certification.
Experience in data center, cloud, or hybrid infrastructure deployments.
Familiarity with hardware lifecycle management (NPI, configuration control, change management).
Ability to manage multiple concurrent projects in a dynamic, client-driven environment.
Ready to apply?
Apply to Thinkahead
Share this job
Role Summary
The Sr Microsoft 365 Engineer - Intelligent Support SME is responsible for delivering vendor-alternative support across the Microsoft portfolio (Azure, Microsoft 365, Exchange Online, Teams, SharePoint, SQL, Windows Server, System Center, Dynamics, etc.). This role provides deep technical expertise, end-to-end incident ownership, proactive guidance for migrations and major changes, acting as a trusted advisor and primary escalation point for complex Microsoft issues.
Incident & Problem Management
Proactive Support & Supportability Reviews
Patching, Hotfixes & Maintenance
Customer & Vendor Collaboration
Documentation & Continuous Improvement
Ready to apply?
Apply to Thinkahead
Share this job
Build and configure computer servers based on engineering-provided data sheets and system requirements.
Perform basic troubleshooting for hardware defects, logical issues, and system errors across a wide range of technologies.
Escalate issues as needed through Jira.
Install and configure operating systems and related software.
Flash BIOS and firmware on various hardware platforms.
Power on data center racks using PDUs to do testing outlined by engineering.
Upgrade and test network switches.
Work independently to resolve technical challenges with minimal documentation.
Assist in optimizing work instructions and technical documentation.
Harvest data correctly based on instructions given.
Collaborate cross-functionally to support other departments as needed.
Ability to read and write English, follow verbal instructions and use simple math.
One to two years of experience in a fast-paced manufacturing facility
Experience with computer hardware
Experience with Microsoft office products
Preferred
Experience assembling and configuring data center racks.
Familiarity with liquid cooling systems and high-performance computing environments.
Strong attention to detail and task prioritization.
Ability to work independently and under pressure.
Excellent teamwork and communication skills.
Proactive problem-solving and issue resolution.
Commitment to maintaining 5S and other operational standards.
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
Ready to apply?
Apply to Thinkahead
Share this job
• You become the go‑to architect for complex customer engagements.
• You elevate the technical maturity of the engineering team.
• You deliver architectures that are secure, scalable, and operationally sound.
• Customers trust your guidance and request you by name.
Ready to apply?
Apply to Thinkahead
Share this job
Technical Troubleshooting & Escalation
* Lead resolution of Tier‑3 support cases for Palo Alto NGFW, Panorama, GlobalProtect, Prisma SD-WAN, Prisma Access, Strata, and SASE cloud firewall products, Cortex within TAC workflows.
* Perform advanced diagnostics, packet captures, log analysis, root-cause analysis and lab reproductions.
* Interface directly with enterprise customers and act as a senior escalation point for P1/P2 incidents.
Technical Leadership & Knowledge Management
* Mentor L1/L2 TAC engineers, shaping troubleshooting approach and case handling.
* Create/manage knowledge base articles, internal guides, and conduct training sessions for TAC teams.
Cross-Functional Collaboration
* Work closely with Engineering, QA, and Product Management to escalate bugs and influence product improvements.
* For ETAC/Advanced TAC roles: be a bridge between TAC and Engineering—replicate issues, provide early-stage feedback on new products, and contribute to feature supportability.
Automation & Tooling
* Develop troubleshooting scripts/tools (Python, REST, CI/CD) to speed up issue resolution and improve efficiency.
* Route supportability input into product release processes and assist with release validation workflows.
Metrics, Process, & Incident Management
* Monitor case metrics: time-to-resolution, backlog, escalations; identify trends and efficiency gaps.
* Own P1/P2 incident lifecycle: ensure proper escalation, executive communication, and post-mortem reports.
|
Category |
Requirements |
|
Experience |
5–9 years in enterprise-level TAC/support or network/security engineering; 2+ years in L3 escalation roles |
|
Technical Skills |
Expert in PAN-OS, firewalls, Panorama, Prisma SD-WAN, Prisma Access, Strata, SASE, VPN, routing (BGP, OSPF), packet diagnostics (Wireshark), Linux shells |
|
Certifications |
PCNSE required; PCNSA, PCCSE |
|
Scripting |
Python, REST API, or equivalent automation experience |
|
Soft Skills |
Strong communicator; adept at customer-facing handling and cross-team leadership |
|
Work Scope |
Ability to work across rotational shifts; availability for incident-based after-hours effort |
Ready to apply?
Apply to Thinkahead
Share this job
Incident & Problem Management
Provide expert-level support for NetApp storage environments, including performance, capacity, data protection, and interoperability issues.
Own NetApp incidents end-to-end from triage through resolution, including clear customer communication.
Act as escalation point for Sev 1/2 storage incidents to rapidly restore service and protect critical business workloads.
Perform root cause analysis for major storage incidents and implement corrective and preventive actions.
Hardware & RMA Coordination
Lead and coordinate hardware replacement processes (RMAs, drive replacements, controllers, shelves) with NetApp and logistics partners.
Manage end-to-end RMA lifecycle: identification, RMA creation, shipment tracking, onsite installation coordination, and post-replacement validation.
Ensure accurate documentation of RMA activities, asset updates, and configuration changes within customer and internal systems.
Proactive Health, Capacity & Best Practice Reviews
Use NetApp tools (e.g., Active IQ) to identify risks, configuration deviations, and performance/capacity issues.
Conduct periodic environment health and best-practice reviews, presenting findings and remediation plans to customers.
Recommend and support configuration optimizations, firmware/ONTAP upgrades, and data layout improvements.
Change & Upgrade Support
Plan and support NetApp-related change windows (e.g., ONTAP upgrades, shelf additions, hardware refreshes).
Create and review change plans, rollback procedures, and validation checklists for storage changes.
Ensure changes are executed safely and documented thoroughly.
Customer & Cross-Vendor Collaboration
Serve as a trusted technical advisor to customers on NetApp and storage-related architecture decisions.
Collaborate with networking, virtualization, and backup teams to resolve multi-domain issues (e.g., VMware + NetApp, SAN fabric, backup tools).
Coordinate with NetApp support as needed while maintaining AHEAD’s “single point of contact” for the customer.
Documentation & Continuous Improvement
Develop and maintain runbooks, troubleshooting guides, and knowledge base articles for NetApp technologies.
Identify opportunities to automate health checks, reporting, and common remediation tasks.
Mentor and cross-train other engineers on NetApp storage technologies and best practices.
Technical Expertise - Strong hands-on experience with:
NetApp AFF and FAS platforms
ONTAP/ONTAP Select (clustered architecture, SnapMirror/SnapVault, etc.)
E-Series and/or All SAN Arrays (as applicable)
Storage networking concepts (Fibre Channel, iSCSI, NFS, SMB)
Performance tuning and capacity planning in storage environments
Familiarity with Active IQ or similar analytics tools for storage health and risk analysis.
Experience
8+ years in storage engineering/administration/support, ideally with a heavy NetApp focus.
Experience supporting mission-critical, 24x7 enterprise environments.
Background in incident, problem, and change management (ITIL desirable).
Soft Skills
Clear, concise communication with both technical and non-technical stakeholders.
Ability to manage multiple incidents and projects simultaneously.
Strong sense of ownership and accountability for customer outcomes.
Education & Certifications (Preferred)
Relevant NetApp certifications such as:
NetApp Certified Data Administrator (NCDA)
NetApp Certified Implementation Engineer (NCIE)
Other storage/virtualization certifications (e.g., VMware, Cisco) are a plus.
Success Measures (Role-Level KPIs)
Reduction in Sev 1 incident rate per NetApp array or environment.
RMA cycle times (initiation to fully validated replacement) meeting or beating target.
Active IQ risk remediation rates and decline in critical/high-risk findings over time.
Storage environment health scores (capacity, performance, configuration compliance).
Customer satisfaction (CSAT) for NetApp-related incidents and reviews.
Ready to apply?
Apply to Thinkahead
Share this job
AHEAD is seeking a strategic and technically adept Senior Manager of Digital Partnerships & Integrations to lead the team responsible for the automations and data pipelines that power our Hatch and Unity platforms. This team is the connective tissue between AHEAD and the outside world, pulling data from vendors, partners, and third-party systems and transforming it into the reliable, actionable information our customers depend on.
If you've ever worked with external data, you know the reality: it's messy, inconsistent, and constantly changing. Our integrations team tackles this challenge head-on, leveraging n8n for workflow automation and deploying AI agents to intelligently clean, normalize, and enrich incoming data. The final step brings that data into our Elixir-based platform where it surfaces in Hatch and Unity for customers and internal teams alike.
In this role, you'll manage a distributed team across the US and India, requiring strong communication skills and experience coordinating work across time zones. You'll balance hands-on technical guidance with people leadership, ensuring your team has clear priorities, the right tools, and the support they need to build robust, scalable integrations.
Establish partnerships with our vendors and OEMs for API driven data access
Own the strategy and execution for integrations that connect AHEAD to vendors, partners, and third-party data sources
Lead and develop a geographically distributed team of developers and automation engineers
Oversee the design and maintenance of automation workflows in n8n
Guide the development and deployment of AI agents that clean, validate, and transform external data
Partner with the Application Development and Foundry Development teams to ensure seamless data ingestion
Establish standards for integration reliability, monitoring, error handling, and data quality
Manage team capacity and prioritization across multiple concurrent integration projects
Conduct regular 1:1s, provide feedback, and invest in the growth of your team members
Participate in hiring efforts to grow the team as integration demands expand
Communicate status, risks, and dependencies to stakeholders across the business
Continuously evaluate and improve the tools, patterns, and processes the team uses
5+ years of experience in leadership, including geographically distributed teams.
Strong experience in logistics, and asset monitoring, and ITAM tools
Experience in B2B, supply chain, or IT asset management environments
Excellent communication skills with both employees and 3rd party vendors
Strong understand of integrations, ETL, data pipelines, or automation engineering
Familiarity with workflow automation tools (n8n, Boomi, or MuleSoft)
Understanding of AI/LLM applications for data processing, validation, or transformation
Proven ability to manage complex, cross-functional projects with multiple dependencies
Comfortable working with messy, inconsistent data from external sources
Understanding of REST APIs, webhooks, and common integration patterns
Strong problem-solving skills and a pragmatic approach to building reliable systems
Familiarity with monitoring, alerting, and observability for automated workflows
Ready to apply?
Apply to Thinkahead
JobsRadar was built for real people having a rough time in their job search — not for automated requests. You're clicking way too fast and you're now temporarily blocked.
Come back later. If you're genuinely job hunting, we've got your back — just act like a human.
Cookies & analytics
This site uses cookies from third-party services to deliver its features and to analyze traffic.
Every worldwide-remote role pushed to our Telegram the moment it goes live. Subscribers apply hours before this page even refreshes.