• Implement, configure, and maintain infrastructure components including servers, storage, networking, and cloud resources under the guidance of senior engineers. 
• Execute infrastructure changes and deployments following established designs, standards, and change management processes. 
• Contribute to automation efforts (e.g., PowerShell, Python, Terraform, Ansible) to streamline provisioning, configuration, and operational tasks. 
• Implement and follow security best practices, including system hardening, patching, access controls, and configuration baselines. 
• Monitor system performance, availability, and capacity; respond to alerts and incidents; perform routine maintenance and health checks. 
• Participate in incident management activities, including troubleshooting infrastructure issues, documenting findings, and implementing corrective actions. 
• Support capacity planning and cost optimisation by collecting and reporting utilisation metrics for compute, storage, and network resources. 
• Maintain accurate documentation of infrastructure configurations, standards, runbooks, and troubleshooting guides. 
• Collaborate with cross-functional teams (Security, Applications, Cloud Engineering, Service Desk, and managed service providers) to deliver integrated, reliable solutions. 
• Provide Tier 2/3 support for infrastructure-related tickets, ensuring timely resolution and clear communication with stakeholders. 
• Participate in an on-call rota and after-hours maintenance windows as required, in line with business needs and applicable working time regulations.  

Essential 

• Typically, 5+ years of experience in Technology or IT Infrastructure/Operations roles. 
• Hands-on experience with at least one major cloud platform (AWS, Azure, or GCP) for IaaS/PaaS services. 
• Working knowledge of core networking concepts and protocols (e.g., TCP/IP, DNS, DHCP, VPN, routing, load balancing). 
• Experience with virtualisation and/or containerisation technologies (e.g., VMware, Hyper-V, Docker, Kubernetes). 
• Exposure to infrastructure automation and scripting (e.g., PowerShell, Bash, Python, Terraform, Ansible) is required;  
• Familiarity with monitoring and logging platforms and the use of metrics/alerts to maintain system health. 
• Strong problem-solving and troubleshooting skills with a focus on root-cause analysis and prevention. 
• Effective communication and interpersonal skills with the ability to work collaboratively across technical and non-technical teams. 
• Highly organised, detail-oriented, and able to work independently while managing multiple tasks and priorities. 

Desirable 

• Experience building reusable modules and runbooks would be desirable. 

Qualifications 

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience. 

• The role holder must be able to carry out the essential duties of the role, with reasonable adjustments where required, in accordance with the Equality Act 2010. 
• Regular attendance and reliability are expected, in line with contractual obligations and company policies. 
• Participation in an on-call rota and occasional out-of-hours working is required, managed in accordance with the Working Time Regulations 1998 and applicable rest and working time requirements.  
• The role may involve manual handling of IT equipment (e.g. laptops, monitors, peripherals); appropriate training and safe working practices will be provided in line with health and safety requirements.  

• Applicants must have the right to work in the United Kingdom, as this role is not eligible for visa sponsorship.  
• The role may involve handling systems and data subject to UK GDPR and Data Protection Act 2018 requirements; adherence to company data protection and information security policies is required.  

Conditions

Requirements

Health & Safety Responsibilities

Physical Activities May Include

Additional Information

Applicants must have the legal right to work in the UK at the time of application. Please note that this role does not offer visa sponsorship. Employment is conditional upon satisfactory proof of the right to work in accordance with UK Home Office requirements.

Essential

Desirable

Qualifications
Degree in Computer Science, Engineering, or related technical discipline

Or

Equivalent professional experience in operational infrastructure, network engineering, or systems engineering.

Line Management

This role has no line management responsibilities.

Work Environment

This role operates in a professional office environment, a computer integration facility, and server rooms. This role routinely uses standard office equipment such as computers, phones, and conferencing equipment.

Physical demands

The role may require periods of standing, walking, and working with computer hardware.  Occasional lifting and handling of equipment may be required.  Where required, appropriate training and equipment will be provided.

AHEAD is committed to supporting employees through reasonable adjustments where in line with the Equality Act 2010.

Work Hours

Standard hours of work are typically 8 am to 5 pm Monday to Friday. Occasional evening and weekend work may be necessary.

Travel

This role may require up to 10% travel, which may include international.

• Strategic thinker with commercial acumen.
• Excellent communicator, capable of building rapport at all organisational levels.
• Results-oriented with data-driven decision-making.
• Comfortable in fast-paced, evolving tech environments.