• Design and manage multi-channel conversational campaigns — web chat (live + automated flows), 1:1 email, SMS, and targeted phone outreach — that generate and accelerate pipeline from qualified lead through qualified opportunity.

• Own the web chat channel end to end: build automated chat flows for the broader audience and manage a live chat experience visible only to high-value B2B visitors, routing conversations to sellers at the right moment.

• Send targeted 1:1 emails and outreach on behalf of sellers from Gong Engage, following up with leads and proactively mining the database for accounts to nurture, re-engage, and push to conversation.

• Partner with marketing ops to turn your best-performing campaigns into scalable automations — you design the workflow, write the copy, define the triggers and branching logic, and hand off a campaign-ready spec.

• Build and refine persona-specific messaging across Samba TV's key buyer segments — you'll learn multiple personas deeply and adapt tone, positioning, and value props for each.

• Manage and optimize HubSpot and Salesforce workflows for lead tracking, nurture sequencing, and performance measurement — maintaining clean data and tight process as you scale.

• Comb the funnel for gaps: identify where leads stall, what data we are missing, or where messaging falls flat, where a new channel or tool could unlock conversion — then you'll build the fix.

• Track your numbers obsessively. Own MQL → SQL → opportunity → pipeline → revenue metrics and report on campaign performance weekly, iterating based on what the performance data tells you to do.

• Use AI tools — including Claude/Cowork, AI agents, and generative AI — as core infrastructure in your daily workflows: drafting outreach, personalizing at scale, building automations, researching accounts, analyzing campaign results.

• Have 2–5 years of experience in B2B demand gen, marketing campaigns, BDR/SDR, or conversational marketing — you understand the full funnel and can operate across it.

• Are fluent in HubSpot and Salesforce, comfortable in tools like Gong Engage, 6sense, Drift/Qualified, and modern martech — and can learn new platforms fast.

• Have hands-on experience designing campaigns with automation logic: triggers, branching, enrollment criteria, suppression lists — you think in workflows, not just copy.

• Write sharp, on-brand 1:1 communications — emails, chat scripts, call talk tracks — that sound human, land with the right persona, and drive action.

• Understand ABM principles and can execute account-based plays that coordinate across channels and align with sales priorities.

• Have demonstrated experience interpreting marketing and sales data to steer outreach strategy, optimize campaigns, and report results to stakeholders.

• Are AI-native. You use Claude, Cowork, or comparable AI tools daily across your workflows — outreach drafting, lead research, campaign design, reporting, personalization. This is a requirement, not a nice-to-have.

• Can navigate complex B2B sales cycles, technical products, and large organizations — driving work forward with imperfect information.

• Are a cross-functional operator who builds strong working relationships with sales, marketing ops, design, and product teams.

• Have a high bar for quality but know how to balance polish with velocity to hit your numbers.

• Are energized by experimentation — you don't rely on one winning email, you build diversified playbooks and test iteratively.

• Strong MQL → SQL → opportunity conversion rates driven by your conversational campaigns.

• Measurable pipeline contribution tied directly to your channels — web chat, 1:1 email, SMS, and seller-assisted outreach.

• A library of automated campaign workflows handed off to ops and running with quality at scale.

• Deep persona fluency that shows up in messaging quality and conversion rates.

• A culture of testing and scale — you're running quarterly experiments, reading results, and scaling what works. Your campaigns are producing quality outcomes that are snowballing over time due to automations.

• Own end-to-end B2B campaign creation and management across channels: digital ads (multiple formats), content syndication, email nurturing, gifting, 3D mailers, lead magnets, partner marketing, custom website hooks, surveys, and whatever new channel you bring to the table.

• Build and manage quarterly campaign calendars and strategies tied to business goals — you know what pipeline targets look like and you reverse-engineer the campaign plan to hit them.

• Partner with content marketing, product marketing, and event marketing to understand what launches, content, and moments are coming — and build campaigns against them before anyone asks you to.

• Prioritize ruthlessly. You understand our industry, customer, and sales cycle well enough to know which signals matter and which are noise. You collaborate with sales, product marketing, and leadership to make those calls.

• Master campaign sales enablement. You enable sellers to follow up on campaigns in a collaborative way that actually gets adopted. You use those sales relationships to understand target customers, selling pain points, and friction points — you dig your sleeves up, embed with sales teams, listen to Gong calls, and take it upon yourself to understand the customer.

• Parse Salesforce and HubSpot data independently to build lists, understand buyer patterns, and identify gaps in the funnel. You live in dashboards daily — both HubSpot and Salesforce — and you pull your own data to make decisions.

• Run a high velocity of campaigns each quarter while being strategic about full-funnel coverage. You have the systems and the discipline to manage many campaigns in flight without dropping quality.

• Design automations and hand them off to an ops team or engineer to execute — or just dig in and start building yourself. You love automations and you think in workflows.

• Work across multiple personas and products, adapting messaging, channels, and tactics for each without losing coherence.

• Work with vendors to grow campaign capacity — you know how to brief, manage, and get output from external partners.

• Build creative assets using design tools according to brand guidelines that designers approve using AI tools. You're not waiting on a designer for every banner — you can get a first pass done and move fast.

• Find innovative ways to tell our story and get people's attention in a world of AI slop. Your campaigns stand out because they're sharp, human, and creative — not because they were generated by a prompt.

• Use AI tools — including Claude/Cowork, AI agents, and generative AI — as core infrastructure in your workflows: campaign ideation, audience research, copy drafting, data analysis, automation design, and reporting. You balance AI speed with human quality.

• Have 4–8 years of experience in B2B growth marketing, demand gen, or campaign management — with a track record of running high-velocity, multi-channel campaigns that generated measurable pipeline.

• Have hands-on experience with our stack: HubSpot, Demandbase, Clay, and Salesforce — including SFDC campaign attribution. You've built compelling campaigns on these tools and can show the work.

• Can build campaign strategies and calendars tied to quarterly targets — you think in terms of pipeline math, conversion rates, and funnel coverage, not just "content."

• Are deeply collaborative with sales. You embed with sellers, listen to Gong calls, learn pain points firsthand, and build sales enablement into campaigns every single time. .

• ABM is synonymous with B2B for you - you understand ABM motions and have demonstrated results in one. 

• Can independently pull data, build lists, analyze funnel performance, and spot patterns in HubSpot and Salesforce without waiting for someone else to run a report.

• Have run campaigns across a wide range of channels: digital ads, content syndication, email nurture, gifting, direct mail, lead magnets, partner marketing, website-triggered plays, surveys, and more.

• Know how to design automations — triggers, branching, enrollment criteria, suppression — and can either hand off clean specs to ops or build them yourself.

• Can work with design tools to create on-brand assets fast, getting designer approval rather than waiting for designer execution.

• Understand ABM principles and can execute account-based campaigns that coordinate across channels and align with sales priorities.

• Are AI-native. You use Claude, Cowork, or comparable AI tools daily. You have real examples of how AI has accelerated your campaign work. This is a strong preference.

• Have experience with or strong aptitude for product-led growth (PLG) motions — you can think beyond traditional demand gen when the product supports it.

• Are scrappy, resourceful, and take ownership. You don't wait to be told what campaign to run — you see the gap, pitch the idea, and build it.

• Have a high bar for creative quality. Your campaigns don't look or sound like everyone else's. You find ways to break through.

• A high-velocity campaign engine running each quarter — new campaigns launching, proven campaigns scaling, underperformers cut — all tied to pipeline targets.

• Strong MQL → SQL → opportunity → pipeline → revenue conversion rates driven by your campaigns across channels and campaigns.

• A campaign calendar that's tightly aligned with content, product, and event marketing — nothing launches without a campaign plan behind it.

• Sellers who actively use your enablement and follow up on campaigns because you've built the relationship and made it easy.

• A diverse portfolio of campaigns for coverage across our account types, personas and products. 

• A growing library of automated campaign workflows running at scale with quality — handed off to ops and humming.

• Dashboards you  live in daily that show exactly where the funnel is healthy and where it needs work.

• Campaigns that stand out in the market — creative, targeted, multi-channel plays that people talk about internally and externally.

We are seeking a highly skilled and motivated IT Operations Manager (IC) to serve as the West Coast site lead for our San Francisco and Los Angeles offices. This role is designed for an experienced IT professional who can independently manage the full scope of corporate IT at their assigned locations — from end-user support and device management to identity and access management, office infrastructure, and security compliance. The IT Operations Manager will serve as a subject matter expert across multiple IT disciplines without direct team management responsibilities, operating autonomously day-to-day with strategic direction from the VP of Technology Operations.

You will be the single point of ownership for all things IT at your sites. If an employee needs a laptop on day one, a conference room AV system fixed, an Okta access issue resolved, or audit evidence gathered — that’s you. This role is ideal for a versatile IT professional who thrives on variety, takes pride in full ownership, and wants to be the person who keeps an entire office running smoothly.

System Administration & End-User Support

• Serve as the primary IT contact for all employees at assigned West Coast office locations

• Maintain, monitor, and manage IT infrastructure including end-user devices, office networks, SaaS services, and AV systems

• Troubleshoot and resolve hardware, software, and connectivity issues with a focus on rapid resolution and high system availability

• Manage IT helpdesk tickets, ensuring issues are prioritized, tracked, and resolved within SLA targets

• Build and maintain a local knowledge base and self-service resources to empower users and reduce repeat requests

Device Management & Procurement

• Own the full device lifecycle: procurement, imaging, deployment, maintenance, and decommissioning for Mac and PC environments

• Manage MDM platforms (Jamf, Intune, or similar) including device enrollment, policy enforcement, app deployment, and compliance monitoring

• Coordinate hardware procurement with vendors, managing orders, inventory tracking, and asset management

• Oversee hardware and software asset management, maintaining accurate records and ensuring devices meet organizational standards

Employee Onboarding & Offboarding

• Execute the full IT onboarding workflow for new hires: account creation, device provisioning, application access, and day-one readiness

• Manage IT offboarding processes including account deactivation, access revocation, device collection, and data handling

• Continuously refine onboarding and offboarding workflows to improve efficiency and employee experience

• Collaborate with HR, Finance, and hiring managers to ensure seamless technology transitions

Identity & Access Management

• Administer Okta (or equivalent IdP) including user provisioning, SSO configurations, MFA enforcement, and group/policy management

• Process access requests, role changes, and entitlement reviews in alignment with security policies

• Implement and maintain security measures across the identity stack, monitoring for vulnerabilities and responding to incidents

• Troubleshoot authentication and authorization issues across the SaaS application stack

Office Infrastructure & AV

• Manage and maintain office network infrastructure including Wi-Fi, switches, and local connectivity

• Own conference room AV systems: setup, maintenance, troubleshooting, and upgrades

• Coordinate with building management and ISPs for connectivity issues and office moves

• Ensure office technology environments are reliable, secure, and support hybrid work requirements

Security & Compliance

• Participate in ISO audit processes including evidence gathering, controls documentation, and audit walkthroughs

• Enforce endpoint security policies through MDM and ensure devices meet compliance standards

• Support vulnerability management and patch compliance at the endpoint level

• Establish and maintain IT policies, procedures, and best practices to improve operational efficiency and security posture

• Escalate security incidents appropriately and assist with incident response as needed

Vendor & Partner Management

• Engage with external vendors for hardware, software, and services procurement

• Manage vendor relationships to ensure quality service delivery and cost-effectiveness

• Oversee contract renewals, maintenance agreements, and software licensing

• Evaluate new tools and technologies that could improve IT service delivery at your sites

Project Management & Cross-Functional Support

• Lead and execute IT projects at your sites, including system upgrades, office buildouts, and technology rollouts

• Define project scope, timelines, deliverables, and resource requirements for site-level initiatives

• Collaborate with other departments such as HR, Finance, and Operations to ensure alignment on technology needs and implementations

• Provide input into long-term IT strategy and roadmap development based on site-level observations and needs

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience

• 5+ years of experience in IT system administration, IT operations, or a similar multi-discipline IT role

• Proven ability to independently manage corporate IT across multiple disciplines in a fast-paced technology environment

• Strong hands-on experience with macOS and Windows endpoint management in enterprise environments

• Proficiency with MDM platforms (Jamf, Intune, Kandji, or similar) including policy configuration, app deployment, and compliance enforcement

• Experience administering identity providers (Okta, Azure AD, or similar) including SSO, MFA, and user lifecycle management

• Working knowledge of networking fundamentals: Wi-Fi, DNS, DHCP, VPNs, and basic firewall concepts

• Strong problem-solving skills with the ability to work independently and manage multiple priorities simultaneously

• Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders

• Experience supporting technology teams in AdTech, MarTech, or data-driven industries

• Relevant certifications (Apple Certified Support Professional, Jamf Certified, Okta Certified Professional, CompTIA, ITIL)

• Experience with IT service management tools (Jira Service Management, ServiceNow, Freshservice, or similar)

• Comfort with scripting and automation to streamline repetitive IT tasks (Bash, PowerShell, Python, or similar)

• Experience with AV/conference room technology setup and support

• Experience supporting distributed, international teams across multiple time zones

• Familiarity with cloud services (AWS, Azure, Google Cloud) in a supporting capacity

• Background scaling IT operations during rapid company growth phases

• Experience supporting ISO, SOC 2, or similar compliance frameworks in an IT capacity

• Knowledge of cybersecurity principles, including endpoint encryption, patch management, and data protection

• Tenacious & Zealous: You take ownership of your sites and take pride in keeping everything running smoothly. No problem is someone else’s problem.

• Courageous Voice: You advocate for the right technology decisions and raise concerns early, regardless of hierarchy.

• Simplify Complexity: You have the ability to manage complex IT environments but always seek the simplest, most maintainable solution.

• Fast Learner: Technology changes constantly and you stay current, adapting quickly to new tools and platforms.

Humble & Grateful: No task is too small. You’ll image a laptop, crawl under a desk to fix a cable, and present to leadership in the same day.

• Own the end-to-end product roadmap for Samba's outcomes and attribution capabilities, including conversion measurement, lift studies, and third-party data integrations

• Define requirements for attribution workflows—from third-party exposure or outcome data ingestion and audience matching to control group construction, results computation, and client-facing reporting

• Partner cross-functionally with data science, engineering, sales, and client success to build measurement methodologies that are both statistically rigorous and commercially compelling

• Develop and expand integrations with outcome signal providers across retail, automotive, travel, finance, and other key verticals—including point-of-sale data, website pixels, CRM feeds, and foot traffic signals

• Translate complex measurement concepts—incrementality, matched market testing, geo-based holdouts, media mix modeling—into clear product specs and client-ready narratives

• Build repeatable, scalable study frameworks that enable clients to move from custom one-off measurement engagements to always-on outcomes intelligence

• Stay ahead of industry shifts in measurement methodology, including the move toward incrementality as the new standard and the growing role of clean rooms in outcome attribution

• Define and track product success metrics including study turnaround time, methodology accuracy, client adoption, and renewal rates tied to measurement value

• 3+ years of product management experience in ad tech, measurement, analytics, or data platforms

• Deep understanding of advertising attribution methodologies—conversion lift, brand lift, geo holdouts, incrementality testing, and multi-touch attribution

• Familiarity with the outcome signal landscape: retail data providers, foot traffic vendors, pixel-based conversion tracking, and 3P data onboarding

• Experience shipping measurement or analytics products that required close collaboration between data science, engineering, and client-facing teams

• Ability to navigate the tension between methodological rigor and commercial practicality—knowing when perfect is the enemy of shipped

• Strong communicator who can make statistics feel intuitive to a media buyer and make business requirements feel precise to a data scientist

• Track record of executing in ambiguous, fast-moving environments where measurement standards and client expectations are constantly evolving

• Hustler mentality: you build conviction with data, move with urgency, and close the loop between what we ship and what clients actually value

• 2–3 years of experience in HR, People Operations, or HR Administration, with a strong interest in building expertise across HR operations and the employee lifecycle
  
  

• Hands-on experience working with HRIS platforms such as Rippling, Workday, or BambooHR, with the ability to navigate systems independently and generate basic reports
  
  

• Comfortable running reports and working with HR data in Google Sheets, including organizing and maintaining operational datasets
  
  

• Experience supporting benefits administration, onboarding, payroll coordination, or HR documentation processes, with attention to detail and process accuracy
  
  

• Proactive and motivated, someone who takes ownership of tasks, follows through reliably, and looks for ways to support the team and improve day-to-day operations
  
  

• Curious and eager to learn, with a willingness to ask thoughtful questions, deepen knowledge of HR systems and policies, and continuously build professional skills
  
  

• Brings a strong work ethic and “roll up your sleeves” mindset, approaching both routine operational tasks and new assignments with care and accountability
  
  

• Humble and team-oriented, comfortable supporting a wide range of HR responsibilities and contributing wherever needed to help the team succeed
  
  

• Strong attention to detail and ability to manage multiple operational tasks while maintaining accuracy and organization
  
  

• Strong communication skills and a people-first mindset, providing clear and professional support to employees and managers
  
  

• Comfortable handling confidential information with professionalism and discretion

• Organized and process-oriented, comfortable following established HR policies while also navigating situations where processes are still developing and helping improve them

• PHR, SHRM-CP, or California HR certification preferred 
  
  

• Experience supporting visa or immigration processes and I-9 compliance
  
  

• Experience working in startup or high-growth environments

• Familiarity with HR workflow tools, documentation systems, or automation tools (Rippling)