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Customer Success Manager - Scaled (APAC and AMER)

Safetyculture · Manila

Customer Support / Success Manila Posted May 18, 2026

Why join us?

We’re a global tech company, just not the kind you’re picturing. Sure, we’ve got catered lunches, team events, cool merch, and yes... dogs in the office. But that’s not why people join.

Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.”

People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast.

The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI.

This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in.

The Role

As a Customer Success Manager (CSM) - Scaled, you will be responsible for managing a portfolio of 100+ customers, ensuring their success with SafetyCulture. Your focus will be on customer retention, adoption, and use-case growth by leveraging data-driven insights and scalable customer engagement strategies. You’ll work closely with cross-functional teams to improve customer experiences and drive measurable business impact.

Key Responsibilities:

Retention & Expansion: Ensure customers achieve their desired outcomes with SafetyCulture, leading to strong retention and growth in use cases

Driving Product Stickiness: Encourage deep adoption of SafetyCulture by ensuring customers leverage key product features that align with their business goals.

Risk Mitigation: Proactively identify and address risks that could lead to churn by leveraging data insights and customer health metrics.

Scaled Customer Success: Manage a high-volume portfolio (100+ customers) using digital engagement, automation, and strategic interventions.

Data-Driven Decision Making: Analyze customer usage data, health scores, and trends to continuously optimize your customer portfolio and proactively address risks and uncover expansion opportunities.

Tooling & Automation: Leverage customer success tools (e.g., Gainsight, Salesforce, ChurnZero) to drive efficiencies and scale engagement.

Customer Advocacy & Value Realization: Ensure customers understand the value of SafetyCulture, providing best practices and recommendations to maximize adoption.

Cross-Functional Collaboration: Work closely with sales, support, and product teams to deliver a seamless customer experience.

What and Who We’re Looking For:

5+ years of professional experience, with at least 2-3 years in a Customer Success role (preferably in SaaS or a technology-driven company).

Experience managing a large portfolio of customers at scale, using digital and automated success motions.

Strong analytical skills – ability to interpret customer data and take action.

Proficiency in Customer Success tools (e.g., Gainsight, Totango, ChurnZero or similar platforms).Excellent communication and relationship-building skills.

Ability to prioritize and multitask in a fast-paced environment.

This position is based in the Philippines potentially supporting US, EMEA, or APAC based customers. It’s important that you are comfortable working US, EMEA and APAC hours with a diverse global team.

Nice To Have:

Experience working in B2B SaaS

Familiarity with systems such as Salesforce, Vitally, Gainsight, and Tableau

Experience working with Medium-sized to Enterprise customers at scale

Experience in Communities, forums and communications en masseAbility to go high and wide in a customer’s organization - multithreading

You have familiarity with Bow-tie and SPICED methodology

Work Set-up - Hybrid

Shift:

AMER (10PM - 6AM)

APAC (6AM - 3PM)

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK.

Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you

You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn.

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

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Senior Customer Success Manager (German Speaking)

Safetyculture · Amsterdam

Apply now

Customer Support / Success Amsterdam Posted May 6, 2026

Why join us?

We’re a global tech company, just not the kind you’re picturing.

Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.”

People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast

The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fuelled by operational maturity, a clear vision, and a strong focus on AI.

This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in.

An awesome opportunity has arisen for a German speaking Senior Customer Success Manager to join our team!

You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.

The ideal candidate will have a strong track record of managing Enterprise customers in various industries.

About you:

10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation

Professional fluency in German and English

Strong ability to build executive relationships and drive business value for Enterprise customers

A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies

Persuasion and presentation skills, with the ability to communicate up and down an organisation

Ability to actively listen, understand customer pain points and take action

Thrives in a fast-paced, dynamic environment

Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries

How you will spend your time:

Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions

Understand customers’ business objectives, challenges, and industry-specific needs to drive success

Own customer retention, ensuring renewals and reducing churn risk through proactive engagement

Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion

Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices

Advocate for customers internally, influencing product development based on industry trends and customer feedback

Contribute to the development of industry-specific playbooks, collateral, and case studies

At SafetyCulture, we care about people and growing the team, through:

Equity with high growth potential, and a competitive salary,

Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;

Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;

We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.

You’ll also receive other perks such as:

Wellbeing initiatives such as EAP services and generous parental leave policy

Quarterly celebrations and team events

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.