About the Team

At Miro, design is intrinsic in everything we do. As a business we are on a mission to redefine how great work is done, and as a design team we aim to make that as easy and delightful as possible. We operate in a fast-paced environment and get to have a direct impact on the millions of users who rely on Miro to collaborate and create the next big thing.

As a part of our Product Design team, you will contribute to our design process, culture, and experience principles and set new standards for design quality.

Learn more about our design team and culture: https://miro.design

About the Role

Miro is looking for a Sr Product Designer to lead the design vision for our Engage product - Miro’s newest product, as well as our suite of facilitation tools that help teams run workshops, energise meetings, and make decisions together. Think Sticky Notes, Flip Cards, Spinner Wheel and beyond.

The successful candidate will have an exceptional eye for detail, and will be able to showcase best-in-class UI design in their portfolio. They'll be an AI-native designer - someone who doesn't just see AI as a feature, but as a fundamental shift in the product development process and ultimately, a massive opportunity.

This isn't just about refining a feature; it's about defining the future of how millions of people collaborate and work effectively together.

What you’ll do

• Define the North Star for Miro Engage. Articulate a product vision that challenges category norms and positions Miro ahead of where the market is going – not just where it is today
• Lead AI-first innovation. Explore how generative AI can fundamentally close the gap between early concept and working product – and bring the rest of the team with you on that journey
• Take an entrepreneurial approach to execution. Navigate ambiguity, build lean experiments, and treat Engage like your own product within Miro. You move fast and make considered bets
• Bring mastery of the design tool landscape. Create a best-in-class facilitation experience that rivals any competitor while maintaining Miro's signature ease of use, and considering how Engage fits across our wider suite of formats
• Drive cross-functional strategy. Partner with Product and Engineering to solve complex challenges around AI quality, feature discoverability, and the seamless transition between Miro's infinite canvas and format focus modes
• Raise the bar for design craft. Set the standard for design quality at Miro, mentoring other designers and contributing to the evolution of our design systems and internal tooling

What you’ll need

• 7+ years of product design experience, ideally in B2B SaaS or AI-focused roles
• A strong portfolio demonstrating both user impact and business outcomes – clear thinking, not just visual polish
• Exceptionally strong UI and interaction skills
• A demonstrated understanding of AI and AI-native design, with examples of how you've applied it in practice
• Experience working closely with Product Management and Engineering to ship complex, user-centred products
• Deep understanding of UX practices, information architecture, and user-centred design methodologies
• Strong written and verbal communication skills, with the ability to articulate the value of design across diverse teams

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

About the Team

At Miro, design is intrinsic in everything we do. As a business we are on a mission to redefine how great work is done, and as a design team we aim to make that as easy and delightful as possible.

We operate in a fast-paced environment and get to have a direct impact on the millions of users who rely on Miro to collaborate and create the next big thing. As a part of our Product Design team, you will contribute to our design process, culture, and experience principles and set new standards for design quality. 

Learn more about the colorful design team and our culture: https://miro.design/

About the Role

Miro is looking for a visionary Staff Product Designer to lead the charge for our Prototypes product. This isn’t just about refining a feature; it’s about defining the future of how millions of people bring their ideas to life.

As a key leader within the Canvas Modes stream, you will lead the long-term design strategy for Prototyping at Miro. We are looking for an AI Native designer - someone who doesn’t just see AI as a feature but as a fundamental shift in the product development process and ultimately, a massive opportunity.

You will be tasked with shaping not just where Miro’s Prototype offering should be, but where it is going - ensuring we aren't just keeping pace with the market, but setting it.

What you’ll do

• Define and drive the North Star for Miro Prototyping. You’ll articulate a vision that disrupts the norms and looks where the market is going.
• Be a tireless innovator in the AI space. You will explore how generative AI can collapse the gap between a rough sketch and full functioning app.
• Approach the product with an entrepreneurial spirit and sense of ownership. You’ll navigate ambiguity, build lean experiments, and treat the Prototyping mode as your own startup within Miro.
• Leverage your deep understanding of the design tool landscape to create a best-in-class experience that rivals any competitor while maintaining Miro’s ease of use and considering our other suite of formats.
• Partner with Product and Engineering to solve complex technical challenges around AI quality, discoverability, and the seamless transition between the ‘infinite canvas’ and ‘Prototypes Focus Mode’.
• Set the bar for design excellence at Miro, mentoring other designers and contributing to the evolution of our design systems and internal tooling.

What you’ll need

• 10+ years of product design experience, ideally in B2B SaaS or AI-focused roles.
• At least 2-3 years operating at a Staff / Principal level, with proven ownership of complex initiatives.
• A strong portfolio showcasing your ability to create clear, user-focused products and strategies. Demonstrating both the impact on user experience and business goals.
• A deep understanding of AI and AI design tooling and the ability to show you’re leading the charge.
• Proven experience working closely with cross-functional teams, including product management, UX design, and engineering, to deliver seamless content solutions.
• Deep understanding of UX practices, information architecture, and user-centred design methodologies.
• Strong written and verbal communication skills, with the ability to articulate the value of design and collaborate effectively across diverse teams.
• A proactive and flexible approach, comfortable working autonomously in a fast-paced, sometimes ambiguous environment and managing multiple priorities.
• Experience working on design tools, editors, or creative software is a massive plus.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-VS1

About the Team

About the Role

What you’ll do

• Lead and mentor a globally distributed team of security engineers focused on application security, offensive testing, secure architecture, and vulnerability remediation.
• Lead and coordinate the team's initiatives and help provide project management leadership to the team members.
• Coordinate cross function and cross stream initiatives and projects.
• Drive integration of security into Miro’s Discover, Define, Deliver lifecycle through the lens of the AMPED Ways of Working and Operating Model.
• Collaborate with Product, Engineering, and Design to ensure security is considered at the earliest stages of ideation—via threat modeling, risk reviews, and abuse-case analysis.Shape and evolve Miro’s Secure SDLC practices, integrating security seamlessly into CI/CD pipelines, infrastructure-as-code, and developer tooling.
• Oversee execution of bug bounty and third-party testing programs, ensuring vulnerabilities are triaged, communicated, and remediated effectively.
• Build and scale Miro’s Security Champions program to embed security ownership within each engineering team.
• Guide secure adoption of AI-augmented software development tools, including LLMs used for code generation, reviews, or architectural assistance.
• Help envision and safely operationalize Agentic AI-driven developer and security workflows, including policy-driven autonomous agents supporting security automation and decision-making.
• Provide structured guidance, patterns, and reference architectures that support developers in implementing secure, scalable, and privacy-respecting features.
• Define and report on KPIs and success metrics for secure development adoption, vulnerability resolution, and developer engagement.
• Collaborate with Privacy, Legal, and Compliance teams to ensure alignment with regulatory requirements (ISO 27001, SOC 2, GDPR, and emerging AI regulations).
• Foster a strong team culture based on collaboration, learning, and continuous improvement.

What you’ll need

• 10+ years of experience in software, application, or product security, including significant experience in secure software development.
• 3+ years of technical leadership or management experience in a security-focused role.
• Extensive experience with threat modeling methodologies (e.g., STRIDE, PASTA) and risk assessment, particularly within a SaaS or product-centric organization.
• Deep expertise in Secure Software Development Lifecycles (SSDLC), including integrating security into agile and custom development frameworks.
• Demonstrated experience running Security Champions programs and scaling developer engagement.
• Experience leading offensive security programs (penetration testing, red teaming, bug bounty).
• Practical understanding of governance and assurance frameworks such as ISO 27001, SOC 2, and OWASP SAMM.
• Familiarity with AI/LLM tooling (e.g., Cursor, GitHub Copilot, custom LLM integrations) and the associated security and governance considerations.
• Experience working with AWS and securing API-driven, microservice-based architectures.
• Ability to manage distributed teams and communicate effectively across technical and business stakeholders.

Who You Are (Skills & Attributes)

• Developer-Aligned: You understand the pace and pressure of modern software development and are committed to reducing friction while improving security posture.
• An Exceptional Communicator: You can articulate complex technical risks to non-technical stakeholders and translate business goals into security strategy for your team.
• A Natural Collaborator: You excel at building strong relationships and influencing cross-functional teams without direct authority.
• A Pragmatic Problem-Solver: You are skilled at identifying scalable, risk-based solutions and are comfortable navigating ambiguity in a fast-paced environment.
• Data-Driven: You use metrics and KPIs to measure the effectiveness of your programs and drive continuous improvement.
• A Passionate Mentor: You are dedicated to developing talent and empowering engineers and product managers to be security champions.

Why Join Miro’s Security Team?

As a member of Miro’s security leadership, you’ll help define how innovation and trust scale together. You’ll work across the AMPED operating model, empower developers through secure tooling, and support cutting-edge AI-driven and agentic workflows that redefine how software and teams are built. If you thrive on technical depth, cross-functional collaboration, and advancing the next era of secure software development, this role is for you.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

About the Team

The Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, implementation experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world-class platform.

About the Role

As an Engagement Manager, you will support the Go To Market organisation in developing, positioning, and scaling the solutions that help customers accelerate their business outcomes with Miro. You will be the subject matter expert for positioning Professional Services with customers, driving a healthy services pipeline, bookings, and a global portfolio of service offerings that best reflect customer needs. Day-to-day responsibilities include alignment with sales leadership on priority accounts, leading customer discovery and proposal development, orchestrating customer pilots, supporting post-sale handoff and mobilisation of delivery teams, and optimising our global portfolio of both one-time and recurring Service Offerings. In essence, the Engagement Manager bridges the Sales promise to the Delivery execution.

What you’ll do

Business Development

• Act as an advisor for positioning Professional Services with customers, ensuring that Sales and Customer Success understand our offerings and can articulate the value of services
• Own pre-sales activities such as customer discovery, solutioning, and proposal development for Professional Services, working cross-functionally to gain alignment
• Lead customer discovery workshops and pilots to articulate the business value of Miro, and develop the estimated delivery scope and effort required to realize that value
• Be accountable for the team's attainment of key metrics and outcomes, including: service bookings, retention, expansion, customer outcomes, and customer satisfaction 
• Retain and nurture client relationships post-engagement to ensure ongoing opportunities are realised and acted upon appropriately

Solution Orchestration: 

• Navigate and engage within our partner ecosystem, where partners may simultaneously work with you around a common set of accounts
• Incubate repeatable, AI-native customer solutions aligned with the Miro platform, and remain current on related features
• Contribute to the development of professional services offerings and delivery methodologies

Delivery Oversight: 

• Provide Consultants with subject matter expertise related to the proposed solution and client needs to ensure successful project delivery
• Where appropriate and required, provide direct oversight to project teams during the full lifecycle of the engagement
• Manage multiple strategic clients simultaneously
• Proactively identify and mitigate risks to customer success, be it through the addition of new features and services, strategy & planning, or escalation

What you’ll need

• 5+ years of consulting/service delivery experience at a SaaS (or related) company, driving transformation, innovation, and change initiatives with Fortune 500 clients
• 2+ years of experience operating in a pre-sales environment, shaping and scoping large and complex services engagements
• Highly proactive, strategic thinker with a strong customer outcome orientation
• Strong written and verbal communication skills, executive-level presence and experience working in a client advisory role
• Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer solutions; familiarity with MCP and low/no code tooling a plus
• Strong background in change management, with the ability to navigate and lead organisational transformations
• Demonstrated ability to lead and manage projects with cross-functional partners and customers, yielding influence without direct authority
• Familiarity with collaboration tooling and product/service development workflows is a plus
• Willing to travel to customer sites up to 25%

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-MD3

About the Team

About the Role

What you’ll do

• Own creative decisions end-to-end as the conceptual partner to the Head of Creative, eliminating bottlenecks and freeing senior leadership to focus on broader strategy and thinking
• Lead development and execution of major brand campaigns, maintaining creative coherence across all channels and touchpoints
• Evolve Miro's visual brand identity, bringing fresh creative thinking while ensuring brand standards are upheld across every deliverable
• Build and mentor the creative team, establishing standards that elevate collective output rather than creating dependency on any one person
• Champion AI tool adoption across the team, actively embedding AI-assisted workflows into standard production practice, not just personal use
• Establish creative authority with cross-functional stakeholders across product, marketing, and the executive team, creating clarity and confidence in creative decision-making

What you’ll need

• 8+ years of creative leadership experience with a portfolio spanning brand-building and integrated campaign execution, ideally in B2B SaaS or enterprise technology
• Demonstrated ability to develop and evolve brand platforms: visual identity, messaging architecture, and multi-tiered creative frameworks
• Proven track record leading integrated campaigns across paid, digital, social, OOH, and events from a single organizing concept
• Active hands-on proficiency with AI creative tools, with evidence of embedding these into team workflows
• Strong people leadership with a track record of developing creatives and elevating team output, not just directing execution
• Operates with proactive ownership as a baseline: identifies problems and drives solutions without waiting for structure or direction

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-ED1

#LI-DNI

About the Team

About the Role

What you’ll do

• R&D Financial Planning & Forecasting: Own the end-to-end planning, forecasting, and monthly close commentary for R&D, including headcount, software, and AI/cloud infrastructure spend, with a high bar for forecast accuracy and clear executive narratives
• Headcount Strategy & Workforce Planning: Partner with R&D leadership and People Operations to model and manage one of the company's largest headcount footprints — building hiring plans, location strategies, and capacity scenarios that balance velocity with discipline
• AI Cost Strategy & Optimization: Build the unit-economics models that explain our AI cost base (cost per active user, per feature, per inference) and lead cross-functional initiatives with R&D, Procurement, and Infrastructure to drive measurable reductions in unit cost without slowing the roadmap
• Investment Cases & Strategic Decision Support: Build the financial cases behind major R&D bets — build-vs-buy on AI tooling, model and provider selection, infrastructure commits, and large product investments — and bring a clear recommendation, not just analysis
• AI-Powered Finance Operations: Act as one of Strategic Finance's leading voices on how to use AI to do our own job better, identifying and prototyping opportunities to automate variance analysis, reporting, and modeling workflows
• Executive Reporting & Stakeholder Partnership: Prepare board, ELT, and operating-review materials that translate complex R&D economics into clear stories, and act as the trusted finance counterpart to R&D Stream Leads day to day

What you’ll need

• 5+ years in strategy/management consulting, investment banking, strategic FP&A, BizOps, or corporate strategy, ideally with exposure to a high-growth SaaS or cloud-native business
• Advanced financial modeling skills (forecasting, scenario analysis, unit economics, cohort analysis) and the ability to triangulate insights across messy, multi-source data
• Demonstrated experience partnering with senior technical stakeholders (engineering, product, infrastructure leaders) and influencing decisions without authority
• Strong interest in — and ideally hands-on familiarity with — AI/cloud cost dynamics and using AI tools to make finance work faster and better
• Exceptional communication skills: you can take a complex financial topic and turn it into a one-pager an SVP can act on
• Bias to action and comfort with ambiguity; you frame the problem yourself before solving it
• Familiarity with SaaS business models and subscription revenue dynamics

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-MD3

About the Team

About the Role

Miro is looking for an experienced and ambitious senior regional marketing manager to own the strategy, execution and localized impact of our marketing efforts in the United Kingdom and Ireland. This is a critical role responsible for driving significant pipeline and revenue growth in a key international market.

Reporting to the Head of Regional Marketing (EMEA), you will be the marketing expert for the UK, collaborating closely with Sales, Customer Success, Product Marketing, and our Global Campaigns team to deliver high-performing regional marketing programs.

This is an individual contributor role, operating without direct reports but with significant organisational influence. The ability to collaborate with and steer cross-functional peers is critical for success

What you’ll do

• Establish and own Miro's regional marketing plan for UKI, translating GTM goals into a strategy that directly generates and accelerates pipeline
•  Lead the end-to-end development and execution of effective and scalable regional marketing activities, including events, ABM, and other field programs that accelerate pipeline and drive revenue
• Align, prioritise and plan closely with sales, marketing and other functional and cross-functional teams to ensure that targets are met
• Apply a strong understanding of sales and business priorities, customer needs, and regional competitive landscape to planning and execution
• Collaborate with digital marketing and demand generation teams to leverage digital tactics for field execution and event follow-up strategies
• Work closely with regional partners and the partner marketing team to incorporate the partner ecosystem into regional plan and field events
• Regularly report on regional performance metrics, campaign ROI, and pipeline contribution to GTM and marketing leaders
• Own and manage the regional marketing budget for the UK, demonstrating a strong ROI for all expenditures
• Manage local agency relationships and event logistics.

What you’ll need

• 7+ years of experience in B2B SaaS marketing, with at least 3 years dedicated to a UK regional marketing role
• A proven track record of designing and executing full-funnel marketing campaigns (online and offline) that result in measurable pipeline and revenue growth
• Deep understanding of the UK B2B technology landscape, buyer personas, and customer journey
• Strong analytical skills and proficiency in using CRM (e.g., Salesforce) and marketing automation platforms (e.g., Marketo)
• Exceptional collaboration and communication skills, with the ability to influence cross-functional teams (Sales, Product, Global Marketing)
• Strong understanding of regional campaign management and measurement
• Outstanding skills in project management and prioritization
• Demonstrated ability to act decisively in ambiguous situations to move work forward effectively
• Demonstrated experience leveraging AI tools to enhance program efficiency and output

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-MD3

About the Team

About the Role

What you’ll do

• Partner with Engineering managers to understand team needs and translate them into concrete people actions
• Independently handle people and ER topics for your client groups, escalating when needed
• Own performance, promotion, and talent review cycles for your Engineering teams, ensuring timeliness and fair calibration
• Use people data (engagement, attrition, performance outcomes) to identify trends and propose clear, pragmatic interventions
• Coach managers on feedback, performance management, and team dynamics so they feel equipped to lead their teams
• Coordinate and deliver agreed Talent & Growth programs for Engineering (e.g. talent reviews, manager enablement, development initiatives).

What you’ll need

• 3–5 years in HR/People, including experience as a HRBP / People Partner or HR generalist
• Experience working with tech or engineering teams in a fast‐paced environment
• Confident handling of employee-relations topics with moderate complexity
• Strong people-data literacy and ability to turn insights into action
• Solid stakeholder management, clear communication, and a coaching, collaborative style.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-ED1

About the Team

About the Role

What you’ll do

• Own outcomes across a portfolio of customers, with a focus on driving adoption, retention, and expansion
• Use product usage data, health signals, and lifecycle insights to proactively identify risks and opportunities, and prioritize engagement
• Engage customers at key moments in their journey, including onboarding, adoption, and renewal risk, to drive measurable business outcomes
• Execute and iterate on scalable programs and playbooks that accelerate activation, deepen adoption, and support long-term value realization
• Deliver targeted engagements as needed (e.g. workshops, Miro Days, and virtual sessions) for high-impact opportunities and risks within your portfolio
• Advise customers on best practices to embed Miro into core workflows and improve collaboration and innovation
• Partner cross-functionally with Sales, Product, Support, and Education by sharing customer insights, escalating friction points, and contributing to solutions that improve the customer experience
• Maintain accurate account data and documentation in Gainsight and internal systems to ensure visibility and continuity
• Contribute insights and patterns from your portfolio to help improve team programs, playbooks, and overall customer experience at scale

What you’ll need

• 3+ years of experience in customer-facing roles within SaaS, fintech, technology, or consulting environments
• Demonstrated AI fluency, with the ability to leverage AI and automation to enhance customer engagement and scale impact
• Consultative mindset with experience in consulting a major plus, demonstrating the ability to guide customers through discovery, challenge assumptions, and align solutions to business outcomes
• Experience engaging with C-level stakeholders and partnering with engineering, product, and design leadership teams
• Strong organizational and prioritization skills, with the ability to manage multiple engagements in a fast-paced, signal-driven environment
• Comfort using data, product insights, and customer health indicators to inform decisions and drive targeted engagement
• A self-starter mindset with a high degree of ownership, curiosity to experiment, and the ability to take ideas from concept through execution and iteration
• Ability to quickly adapt and learn in a dynamic environment, pivoting based on new information, signals, and business needs
• Clear and confident communication skills, with the ability to engage customers across industries, roles, and levels of maturity
• Confidence contributing ideas, challenging the status quo, and influencing team discussions 
• Experience with tools such as Gainsight, Salesforce, Slack, Gong, Gemini, Claude or other advanced AI technologies used for building new workflows is a plus
• Fluency in English and at least one additional language (Spanish, Dutch, or French) is a pls
• Bachelor’s degree required

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-JM2

Miro is looking for a Machine Learning Research Engineer to serve as the technical "North Star" for our Machine Learning organization. You will operate as an Individual Contributor, driving the architectural decisions behind the "Intelligent Canvas."

Your challenge is unique in the industry: You are not just processing text. You are building models that understand spatial relationships, visual diagrams, and unstructured collaboration. You will research, prototype, and ship novel architectures that combine Large Language Models (LLMs), Computer Vision, and Graph Neural Networks (GNNs) to make Miro the smartest collaboration platform on earth.

What you’ll do

• Design, train, and ship production-grade ML models—including deep learning, NLP, and computer vision systems—that solve complex business problems and power core product features.
• Conduct deep exploratory research on massive datasets to uncover novel patterns in user behavior and content creation, translating raw data insights into new predictive modeling opportunities.
• Apply advanced fine-tuning strategies (e.g., PEFT, LoRA) to adapt state-of-the-art foundation models to specific domain tasks, rigorously experimenting to maximize performance.
• Architect scalable ML pipelines for data processing, feature engineering, training, and evaluation, ensuring high data quality and system reliability.
• Optimize model performance for latency, throughput, and resource utilization, balancing model complexity with production constraints (e.g., overfitting vs. underfitting, compute efficiency).
• Collaborate cross-functionally with data engineers, product managers, and software engineers to translate business requirements into technical ML specifications and integrate models into user-facing applications44.
• Champion MLOps excellence by automating deployment workflows, implementing CI/CD for ML, and establishing robust monitoring for model drift and health.
• Stay at the forefront of ML research, evaluating novel algorithms and techniques (e.g., Transformer architectures, quantization) to drive innovation and technical strategy.

What you’ll need

• Strong foundation in ML theory and statistics, including hypothesis testing, probability distributions, regression, classification, and optimization techniques.
• Solid engineering fundamentals. You are comfortable writing production-level Python and have a deep understanding of data structures, algorithms, and distributed system design.
• Deep proficiency in Python and the modern ML stack, with hands-on experience using libraries like Pandas, NumPy, Scikit-learn, and deep learning frameworks (PyTorch, TensorFlow).
• Gradient Debugging: Expertise in PyTorch or JAX, including experience with distributed training (e.g., DDP, FSDP) and debugging complex gradient issues.
• Applied Research: Ability to read, implement, and improve upon the latest academic papers (NeurIPS, ICML, CVPR). You don't just use libraries; you understand the math underneath them and can reproduce results in peer-reviewed papers.
• Track record of end-to-end ML delivery, from exploratory data analysis (EDA) and feature engineering to training, validation, and deploying models in a production environment.
• Experience with large-scale systems, capable of designing resilient architectures that handle vast datasets and high-throughput inference requests.
• Strong engineering mindset, valuing code quality, testing, modularity, and maintainability just as highly as model accuracy.

Education + Experience

• Option A: Bachelor's or Master's degree in Computer Science, Mathematics, Statistics, or related field plus ~3+ years of professional ML engineering experience.
• Option B: No formal degree, ~6+ years of industry experience demonstrating equivalent proficiency in building and shipping ML systems.

What's in it for you

LON:

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

Multi Location: Amsterdam / Berlin / Yerevan / London:

• Competitive equity package
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team

Recruiter: #LI-MH1

About the Team

Miro’s Design team is on a mission to improve the experience of knowledge work, productivity tools, and remote collaboration. We produce best-in-class solutions for a future of work that’s diverse, intuitive, accessible, and enjoyable to use. Maybe that’s why our product is so globally beloved.

The Growth Design team is dedicated to designing experiences that help users understand Miro's value, make confident purchasing decisions, and upgrade at the right moments. We focus on pricing surfaces, packaging strategies, upgrade flows, paywalls, in-product prompts, and lifecycle touchpoints that convert free users into paying customers and guide existing customers to expand their usage. Operating across both self-serve (PLG) and enterprise segments, we design foundational systems that balance user experience with measurable business impact.

About the Role

As a Senior Product Designer for the Growth Monetisation team, you will design the experiences that directly influence how users perceive value, convert to paid plans, and expand their investment in Miro across both product-led growth and enterprise motion. You will run experiments and tackle complex, high-leverage challenges at the intersection of psychology, business strategy, and user experience, for individual buyers exploring Miro independently and enterprise teams navigating multi-stakeholder purchasing decisions.

What you’ll do

• Lead the end-to-end design of monetisation experiences, creating pricing pages, upgrade flows, checkout experiences, paywalls, and in-product conversion touch points that scale across self-serve users and enterprise accounts for our multi-product platform
• Design and run data-driven experiments focused on conversion, retention, and expansion metrics across different customer segments, driving a fast-paced experimentation culture by rapidly prototyping, A/B testing, and iterating on designs with cross-functional partners based on hypotheses, success criteria, and quantitative and qualitative findings
• Shape product strategy by partnering closely with cross-functional leadership (PM, Engineering, Data Analysts, Product Marketing)
• Translate behavioural data, pricing analytics, and user feedback from both individual users and enterprise buyers into intuitive design solutions that reduce friction, clarify value propositions, and drive confident purchase decisions
• Conduct user research, interviews, and usability tests, synthesising insights to uncover friction in pricing, upgrade, and billing experiences and translating findings into clear design iterations and new experiment ideas
• Balance the needs of different buying journeys, ensuring self-serve experiences prioritise speed and clarity while enterprise touch points accommodate complex approval workflows, and admin/billing requirements
• Collaborate with Content Design to craft compelling value propositions, feature descriptions, pricing copy, and conversion messaging
• Establish and advocate for scalable, best-in-class monetisation design standards, ensuring consistency and accessibility while partnering with design and core product teams to seamlessly blend monetisation requirements into the core user experience and roadmap
• Communicate design vision and rationale at all levels, effectively influencing stakeholders across the organisation
• Integrate AI and emerging technologies into the design process to accelerate validation, discovery, and prototyping of monetisation experiments
• Mentor and support other designers, sharing knowledge on conversion design principles, experimentation methodologies, and monetisation best practices

What you’ll need

• 5+ years of product design experience, ideally in B2B SaaS or growth-focused roles, with a portfolio showcasing your design thinking and measurable impact on conversion and revenue metrics
• Demonstrated experience designing monetisation surfaces with proven impact on conversion rates for both self-serve and enterprise buyers
• Experience designing and running data-driven experiments, interpreting analytics, and iterating based on quantitative and qualitative insights from different customer segments
• Strong understanding of monetisation and pricing concepts for SaaS products, including pricing psychology, value-based pricing, plan packaging, hybrid pricing models, and expansion revenue strategies
• Ability to balance business goals with user needs, delivering high-quality, user-centric designs that build trust while driving measurable business outcomes
• Strong collaboration skills with cross-functional partners, including PMs, Engineers, Data Analysts, Finance, Product Marketing, and Sales teams working across both self-serve and enterprise motions
• Proficiency in Figma and prototyping tools; experience with analytics platforms is a plus
• Ability to articulate and unfold your design decisions with an iterative mentality and embrace feedback with a growth mindset
• Experience using AI tools to accelerate validation, prototyping, or design discovery (ie Replit, Claude Code)

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-VS1

About the Team

About the Role

What you’ll do

• Combine the interests of multiple client stakeholders to drive account revenue growth
• Strategic account planning to motivate and lead company resources in appropriate expansion strategies
• Break into new personas and lines of business to drive incremental use cases 
• Be a key component in ensuring we have accurate data in our CRM to drive the strategy for our future growth
• Achieve monthly/quarterly quotas of pipeline and closed business 

What you’ll need

• 4+ years of quota carrying sales experience within the UK enterprise market, including experience with SaaS
• Strong account expansion skills (new business, strategic territory & account planning, cross functional team-selling)
• Proven track record of exceeding sales quotas
• Excellent verbal and written communication skills
• You have the ability to build rapport and relationships with senior clients
• You have a great attitude that can maneuver through ambiguity and ability to work and collaborative with a growing team
• You are a results-oriented individual who is excited by the prospect of fueling the continued growth and success of Miro by growing our sales pipeline.
• You have a “can do” attitude and are relentless in pursuing goals and solving problems

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-JM3

About the Team

The Enterprise DACH team is a critical component of our go-to-market strategy as we transition Miro from a collaboration tool to a multi-product innovation platform. We are positioning Miro as the strategic partner for Product Acceleration, helping the most complex organizations in Germany, Austria, and Switzerland move from discovery to delivery faster than ever. By leveraging our new AI-innovation workspace and Agentic AI, you will help customers automate workflows and bridge the gap between ideation and execution.

About the Role

What you’ll do

• Strategic Expansion: Prospect, develop, and close expansion opportunities within your named Enterprise accounts by introducing Miro’s multi-product suite
• Persona-Based Selling: Build deep, trusted relationships with Heads of Product, Heads of Design, CTOs, and Chief AI Officers to align Miro with their product roadmaps
• AI Transformation: Champion the use of Agentic AI and our AI-innovation workspace to solve bottlenecks in the product development lifecycle
• Value-Led Discovery: Run effective discovery sessions that move beyond features to focus on Product Acceleration and business outcomes
• Collaborative Selling: Partner with Customer Success, Solution Engineering, and Marketing to run successful pilots and "Value Realization" workshops
• Account Blueprinting: Create and execute strategic account plans for top-priority customers, mapping out how Miro can serve as the core OS for their innovation teams
• Forecast Accuracy: Maintain a clean pipeline and accurately forecast monthly and quarterly quotas

What you’ll need

• SaaS Sales Expertise: 3/4+ years of sales experience within technology/SaaS, with a proven track record of navigating the Enterprise DACH market
• Executive Credibility: Ability to hold high-level conversations with CTOs and AI leadership regarding platform integration and AI-driven automation
• Domain Fluency: Understanding of the product development lifecycle (Product Management, UX/Design, Engineering) and how AI is shifting these industries
• Consultative Approach: Proven ability to work backwards from a customer’s business priorities to deliver a high-ROI solution
• Growth Mindset: You are curious and excited to learn about multi-product ecosystems and the evolving landscape of Agentic AI
• Linguistic Skills: Professional-level fluency in both German and English is essential for this territory
• Result-Oriented: A "can-do" attitude with a relentless drive to exceed quotas and solve complex customer problems

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-SM1

About the Team

Miro’s Customer Experience includes the following teams: Renewals, Customer Success, Customer Support, and Customer Education.  All teams are focused on our mission of empowering our customers to create the next big thing! The Customer Success team is a global group and this role sits on our UK/I team on the Strategic Customer Success Team. Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. 

About the Role

Miro is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team! A Strategic Customer Success Manager’s primary responsibility is to ensure our customers realize the value from the investment they have made in Miro. In order to accomplish this, you will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio. You will nurture key stakeholder relationships, and be passionate about getting multi-threaded within accounts. You will build and maintain joint success plans, schedule and run quarterly executive business reviews, and you will act as the voice of the customer within Miro.

This is a permanent, full time role, 2 days p/w on Tuesdays and Thursday in our London hub.

What you’ll do

• Be responsible for a portfolio of a hybrid UKI book of business amounting to £100k plus in revenue 
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes;
• Deeply understand a customer’s business, diagnose adoption and value gaps, and co-create outcome-driven plans that maximize realized value, retention, and expansion
• Engage with internal and external stakeholders to improve customer retention metrics (Activation, MAU, Engagement)
• Identify, track, and improve the health status of each of your customers
• Develop best practices for customer growth/renewal to ensure ongoing customer success
• Partner with our sales and renewals teams to help maintain and grow our partnerships
• Utilize industry leading tools like Gainsight, Outreach, Looker to prioritize and manage your portfolio

What you’ll need

• 5+ years in a Customer Success or other B2B client-facing role, in a B2B or B2B2C SaaS company as a CSM
• Experience in a strategic consulting firm handling complex accounts is a must for this role
• Consistent track record of handling a strategic portfolio of large Enterprise Accounts
• Experience in working cross-functionally daily. Being the bridge that connects the users with the rest of internal teams (Customer, Support, Sales, Product, etc)
• Strong experience in interacting with decision makers of all levels and various departments and in establishing credibility with key decision makers from the customer side
• Demonstrated examples of building and executing large scale adoption plans 
• Strong written and verbal communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Ability to recognize & increase business value as well as internal opportunities
• Ability to collaborate in a constantly evolving scale-up environment. You think beyond your own role and function and have the big picture in mind with everything you do. You’re not boxed-in when it comes to your responsibilities but will do what is needed to get to the best outcome fastest
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS and AI
• Fluency in English

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-ED1

About the Team

The regional marketing function at Miro focuses on driving pipeline and revenue across our key markets. Our regional marketing team executes 80+ high-touch programs (executive roundtables, dinners, networking events, conferences) efficiently and at scale and you will be a critical part of making that happen.

About the Role

What you’ll do

• Process Optimization: Actively identify and implement significant, AI-driven process improvements to streamline event logistics, vendor management, and contract sourcing across the region
• End to end ownership of specific  programs and process in support of the regional marketing team
• Logistics & Vendor Management: Serve as the execution partner for regional marketers, overseeing the complete operational lifecycle of events
• Venue Sourcing and Management: Planning, sourcing, negotiating, and booking high-quality venues and catering for executive events
• Managing procurement, contracting, and compliance processes with third-party vendors and contractors
• Coordinating collateral, shipping, and on-site logistics for various regional programs.
• Managing pre and post-event operations including lead upload and reporting, campaign set up and Salesforce hygiene, working with regional sales teams as needed
• Reporting Support: Assist the regional team with key operational reporting tasks, ensuring timely and accurate data related to event budgets, vendor performance, and regional campaign metrics
• Scope to work with the Head of EMEA Marketing, and partner with regional sales leaders, design and execute a regional marketing program that lays the foundation for generating and accelerating pipeline in our emerging EMEA regions, as the business grows
• Collaborate cross-functionally with our dedicated Partner Marketing and Channel teams to execute co-branded marketing motions alongside local partners, with a strong focus on partner-led events

What you’ll need

• 3–5 years of experience in B2B Field Marketing or Event Marketing, preferably within the SaaS/Technology sector.
• Proven ability to manage multiple complex projects, budgets, and vendors simultaneously with meticulous attention to detail.
• Direct experience with event planning including venue sourcing, contract negotiation, vendor management and managing third-party suppliers and contractors.
• Experience with, or a strong aptitude for, using AI/automation tools and data to make operational processes more efficient.
• Some exposure to working with partner marketing and channel partners. Prior experience with channel and partner-first marketing motions is highly valued.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

About the Team

Miro is on a mission to empower teams to create the next big thing, and our teams are at the forefront of making that vision a reality. Our teams drive AI-powered innovation across Miro's platform by building robust technical foundations, delightful product features, and intelligent capabilities that transform how users interact with content on the canvas. Whether developing structured widget capabilities that help users visualize and interact with complex information, building AI platform infrastructure, or creating intelligent features that anticipate user needs, our work is foundational to Miro's evolution.

About the Role

As an AI Engineer, you'll design and build AI-driven capabilities that enhance how users create, transform, and collaborate on canvas. You'll bridge AI innovation and product delivery - shipping delightful, safe, and reliable experiences that leverage cutting-edge LLMs while maintaining the performance and polish users expect from Miro's collaborative canvas.

What you’ll do

• Design, develop, and ship AI-driven capabilities—including agents, intelligent assistants, context-aware prediction, and generative AI—using Python, top-tier LLMs, TypeScript, React, Canvas, and WebGL
• Engineer high-performing AI workflows leveraging LLMs (OpenAI, Anthropic Claude, Google Gemini), prompt engineering, and generative techniques—ensuring reliability, scalability, and maintainability
• Execute end-to-end AI projects from conceptualization and prototyping to production code, collaborating closely with product managers, designers, and engineers
• Experiment and iterate on AI capabilities within your team domain, staying ahead of emerging AI tools, frameworks, and techniques
• Champion best practices in AI system development—including evaluations, LLMOps, CI/CD, observability, and ethical AI principles
• Measure and optimize AI performance, establishing benchmarks for user engagement, model accuracy, latency, error rate, and drift
• Write clean, well-tested, maintainable code, participating in code reviews and® technical discussions across the stream
• Troubleshoot and resolve production issues, ensuring high availability and performance

What you’ll need

• 3+ years of professional experience with a proven track record delivering AI-first capabilities in customer-facing products—driving value through features users directly interact with
• Excellent communication skills, able to translate complex technical concepts for non-technical stakeholders
• Strong Python skills and familiarity with FE technologies (e.g. Typescript, React etc)
• Demonstrated expertise in prompt engineering and context engineering using top-tier LLMs (OpenAI GPT, Anthropic Claude, Google Gemini)
• Ability to develop high-quality, production-ready code within complex codebases
• Experience with LLM evaluation frameworks and a track record of building evals that meaningfully inform model selection, prompt iteration, or feature quality.
• Solid understanding of ML fundamentals, including probabilistic modeling, evaluation techniques, and deep neural networks
• Experience with LLMOps and cloud services (AWS, Azure, Amazon Bedrock, etc.)
• AI-First Proficiency. We’re building for an AI-first future, and we’re looking for graduates who aren’t just using AI—they’re mastering it. We’re excited to meet early-career engineers who have moved beyond simple chat prompts and have truly integrated AI into their development flow. Whether it’s using AI agents for autonomous debugging, analyzing logs, or rapidly prototyping and shipping features to production, we value the ability to "pilot" these tools to deliver high-quality code at an ambitious pace.
• Nice-to-have: Experience with rendering technologies like WebGL, Canvas API, or 2D graphics libraries (PixiJS, Skia)
• Nice-to-have: Real-time technologies experience (WebSocket)
• Nice-to-have: Vector databases, RAG pipelines, LangChain, or agent frameworks
• Nice-to-have: Multi-modal AI or long-context handling
• Nice-to-have: ML frameworks: PyTorch, TensorFlow, Hugging Face Transformers

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-JR1

About the Team

About the Role

What you’ll do

• Design, develop, and maintain backend services that support pricing, packaging and monetization
• Create proof of concepts and prototypes to validate ideas
• Make appropriate trade-offs when supporting experimentation
• Work in a cross-functional team on projects to bring new products to market on top of our Monetization platform
• Contribute to or drive initiatives and experiments to optimise conversion or introduce new monetization capabilities
• Contribute to system architecture and infrastructure choices with a focus on scalability, performance, and maintainability
• Help shape and drive technical strategy for Miro's Pricing and Packaging platform
• Maintain high code quality through testing, code reviews, and automation
• Leverage the latest AI coding tools to optimise how you work with your team

What you’ll need

• 5+ years of backend engineering experience
• Strong experience with Java or Kotlin in production environments preferred
• Experience designing and maintaining scalable services
• Proficiency in modern development practices (CI/CD, observability, test automation)
• Strong ownership mindset and collaborative approach to problem-solving
• Experience working in a product-led company

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

About the Team

About the Role

What you’ll do

• Own and deliver against a partner revenue quota, tracking and managing key performance metrics across your region
• Identify, recruit, onboard, and enable resellers, distributors, solution partners, consultancies, and referral partners
• Build and execute a scalable partner onboarding and enablement experience that supports the full B2B SaaS sales cycle
• Develop joint GTM plans with partners, including co-marketing initiatives such as events, webinars, and demand generation campaigns
• Drive strong sales alignment between partners and internal sales teams to accelerate pipeline creation and deal closure
• Build and maintain executive-level relationships with partners, lead QBRs, and continuously iterate on joint GTM strategies
• Support partners’ ability to deliver post-sales services, customer adoption, and long-term value
• Collaborate cross-functionally with sales, customer success, marketing, product, and operations to ensure partners have the tools, resources, and support needed to succeed

What you’ll need

• A strategic thinker who can set clear metrics and long-term plans, while also hustling to execute and deliver short-term wins
• Strong understanding of the B2B SaaS sales motion, with the ability to enable partners to successfully replicate it
• Proven experience closing deals and managing opportunities from lead generation through negotiation and close
• Comfortable balancing experimentation and iteration with scalable, repeatable partner programs
• Creative and forward-thinking, with interest in building a partnership ecosystem beyond traditional IT channel models
• Extroverted, relationship-driven, and confident working across cultures and functions
• 2+ years in a partner-facing, quota-carrying role (channel sales, alliances, business development, account management) within a B2B SaaS company
• Proven success working with distributors, resellers, and solution partners across UK/I (potential for additional region)
• Experience driving revenue via partners in international markets
• Fluency in English required (additional languages a plus)
• Willingness to travel up to 25%

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-ED1

About the Team

About the Role

What you’ll do

• Design and implement scalable, fault-tolerant backend services for email and in-app notifications
• Build and evolve event-driven, asynchronous pipelines that process high volumes of product and user events
• Create high-quality technical designs and write clean, maintainable, self-documented production code
• Ensure correctness, idempotency, deduplication, and delivery guarantees across notification flows
• Optimize performance, latency, and scalability while maintaining reliability under peak load
• Take long-term ownership of features and subsystems, including production health and evolution
• Collaborate with Product and Platform teams to deliver relevant and timely user notifications

What you’ll need

• 6+ years of backend development experience (Java 17, Kotlin, Spring / Spring Boot)
• At least 4+ years of experience building and operating distributed systems in production environments
• Strong understanding of event-driven architectures, async processing, and message-based systems
• Solid knowledge of high-load SaaS architecture, scalability, and reliability patterns
• Some experience with streaming/messaging platforms, notifications or feed-like systems (email, in-app, push, or similar)
• Familiarity with cloud infrastructure, preferably AWS, and production observability practices

AI-First Proficiency

We embrace AI-first development. Our ideal candidate has moved way beyond basic Copilot usage, and integrated AI agents into their entire SDLC—from autonomous debugging and log analysis to rapid prototyping and shipping features to production. We expect you to be an expert "pilot" who can orchestrate AI tools to deliver high-quality code at a pace that traditional workflows can't match. Practically this means that you are running multi-agent flows using tools like Claude Code, Cursor or similar. If you’ve optimized your workflow to be 10x faster using the latest AI tools, we want to talk to you.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-VS1

About the Team

You'll join Miro's Professional Services team as a Technical Account Manager in EMEA, reporting directly to the EMEA + JAPAC lead. Our mission is straightforward: be strategic partners to the enterprise customers who pay for TAM services. You'll work closely with the PS team to share what you're learning and avoid reinventing the wheel, partner with Product to stay ahead of new capabilities and solve tricky technical challenges, and team up with Customer Success to make sure large accounts get both the deep technical expertise and the relationship coverage they need. This is a newly created role designed to fill a real gap — we need someone who can bring advanced consulting skills with a sharp focus on AI-driven delivery.

About the Role

You'll be the first to pioneer how we deliver TAM services using Miro's AI capabilities, then feed those insights back to help the whole team get better. Your job is to help enterprise customers redesign how they work — guiding them through innovation workflows, building integration strategies that actually stick, and turning Miro into something their teams can't imagine working without. You'll spot opportunities to improve platform health and adoption before customers even ask, equip internal champions to spread adoption across their organizations, and lead the kind of change management that makes Miro a cornerstone of how companies innovate. The work matters because you're directly shaping how enterprises use AI to transform their workflows and embed better ways of working into their daily reality.

What you’ll do

• Re-design and optimize AI-driven business workflows that transform how enterprise customers work across the full innovation cycle, from discovery through delivery
• You'll support customers in integrating with Miro's REST APIs API, WebSDK, and MCP to create integrations that drive real business value
• Own the technical health of customer accounts by monitoring platform engagement and spotting opportunities to deepen adoption, reduce time spent switching between tools, and help teams work faster with Miro's AI capabilities
• Build and scale adoption across customer organizations by coaching internal champions, supporting Centers of Excellence, and helping teams navigate the organizational change that comes with making Miro a strategic part of how they innovate
• Partner with Customer Success Managers to run Quarterly Business Reviews, turning platform data and adoption patterns into clear insights that inform strategy and prove business impact
• Act as the strategic technical partner for customers paying for TAM services — you'll own outcomes end-to-end, anticipate needs before they surface, and proactively shape how customers get the most from Miro

What you’ll need

• 5+ years in consulting, technical account management, forward deployed engineering, or similar customer-facing technical roles at enterprise SaaS companies — you've been in the room with complex customers before
• Hands-on experience with AI tools, prompt engineering, and agentic workflows — this isn't theoretical; you actively use AI to solve problems and deliver faster, and you're comfortable teaching customers to do the same (this is critical)
• Strong technical fluency with APIs, integrations, and how enterprise IT ecosystems actually work — you can architect solutions and have technical conversations that build customer confidence
• A track record of leading workflow optimization, driving platform adoption at scale, and managing change across large organizations — you know what it takes to get entire departments to work differently
• Expertise in using platform analytics to make data-informed decisions and the ability to facilitate executive-level conversations and cross-functional workshops with credibility
• A proactive, ownership-driven mindset — you act without waiting for permission, define what success looks like, and drive to outcomes instead of just completing tasks

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

#LI-MD3

About the Team

About the Role

What you’ll do

• Lead the European Team: Directly manage and develop the Europe-based People Operations team, fostering a culture of care, empathy, and high performance. Serve as a hands-on mentor and advisor to People Operations team members globally, sharing best practices, providing guidance on complex issues, and elevating operational standards across all regions. Create an environment of psychological safety where teams feel empowered to ask curious questions and continuously improve
• Serve as the UK and EU Expert: Act as Miro's subject matter expert on operationalizing employment law and compliance across European jurisdictions (UK, Netherlands, Denmark, and beyond). Translate complex legal requirements into clear, actionable guidance that empowers managers and employees to make confident decisions. Provide hands-on support for the most complex compliance matters
• Drive Operational Excellence and Efficiency: Identify service gaps and implement innovative solutions that enhance service delivery and employee experience. Actively champion AI and automation opportunities to streamline operations, eliminate manual work, and free teams globally to focus on high-value strategic initiatives
• Be Hands-On When It Matters: Jump into the details when needed—whether that's resolving a complex case or personally handling escalations that require senior expertise. Model the standard of service excellence you expect from your team by staying connected to the day-to-day 
• Deliver Complex, Cross-Functional Projects: Own the execution of time-sensitive initiatives. Ensure every deliverable is on time, within scope, and thoroughly documented—getting personally involved in critical workstreams as needed
• Partner Strategically with Key Stakeholders: Collaborate closely with People Technology, Legal, Total Rewards, PBPs, and other stakeholders. Serve as the primary Europe-based People Ops point of contact, proactively communicating to keep all stakeholders aligned and informed
• Leverage Data to Drive Decisions: Use data to monitor team performance, identify trends, and make evidence-based recommendations that improve service delivery and compliance outcomes across the region and inform global practices

What you’ll need

• Deep EU & UK Employment Law Experience & Expertise: 6+ years of HR experience with substantial exposure to EU employment frameworks. Knowledge of labor law and compliance requirements across multiple European countries. You navigate regulatory complexity with confidence and can anticipate how changes impact operations across jurisdictions
• Experience Driving Efficiency Through Technology: Track record of implementing AI, automation, or service delivery technologies that improved operational efficiency. You're comfortable evaluating and adopting new tools that enhance how teams work
• Exceptional Stakeholder Management: Outstanding communication and collaboration skills. You navigate differing professional opinions diplomatically, build consensus across functions and geographies, and maintain strong relationships even in challenging situations
• Hands-On Leadership Experience: You're a roll-up-your-sleeves leader who balances strategic thinking with tactical execution. You're comfortable leading direct reports while also jumping in to handle complex cases, mentor team members, and personally drive critical initiatives to completion
• Proven Leadership at Scale: 5+ years of experience leading direct reports while also coaching, mentoring, and influencing team members outside your direct reporting line. You build capability across teams and elevate performance through effective mentorship and hands-on guidance
• Ability to Simplify Complexity: Demonstrated ability to translate intricate legal and operational requirements into simple, followable 'how-to' guides that non-experts can easily understand and apply
• Strong Program Management: Proven ability to manage multiple complex projects simultaneously with strict accountability for results. You balance competing priorities while maintaining quality and meeting deadlines—and you're not afraid to get into the weeds when projects need hands-on leadership
• Comfort Operating in Ambiguity: You thrive when building foundational processes from scratch while simultaneously managing urgent escalations. You can establish structure in chaos without losing sight of long-term strategic goals

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter:

Miro is looking for a Lead Research Scientist to serve as the technical "North Star" for our Machine Learning organization. You will operate as a high-level Individual Contributor (Staff/Principal level), driving the architectural decisions behind the "Intelligent Canvas."

Your challenge is unique in the industry: You are not just processing text. You are building models that understand spatial relationships, visual diagrams, and unstructured collaboration. You will research, prototype, and ship novel architectures that combine Large Language Models (LLMs), Computer Vision, and Graph Neural Networks (GNNs) to make Miro the smartest collaboration platform on earth.

What you’ll do

• Pioneer Novel Architectures: Move beyond off-the-shelf APIs. You will design and train custom architectures that fuse multimodal inputs (text, sketches, diagrams, screenshots, code, etc.) into a unified representation of user intent.
• Bridge Theory and Production: You will read the latest papers (NeurIPS, ICLR, CVPR) on Monday and have a working prototype by Friday. You bridge the gap between academic theory and scalable, low-latency production systems.
• Define the Technical Strategy: While Managers define what we build, you define how we build it. You will make high-stakes decisions on model selection (e.g., Diffusion vs. Autoregressive), build vs. buy, and fine-tuning strategies (LoRA, Q-LoRA).
• Mentorship & Technical Excellence: You will elevate the entire ML research engineering organization by conducting rigorous code reviews, hosting paper reading groups, and mentoring research engineers on mathematical fundamentals and experimental design.
• Solve the "Unsolved": You will tackle ambiguous problems with no StackOverflow answers—such as "How do we generate a valid UML diagram from a rough sticky-note brain dump?" or "How do we detect 'agreement' in a spatial cluster of comments?"

What you’ll need

• Deep Research Expertise: PhD or equivalent deep industrial experience in Computer Science, Math, or Physics. You have a track record of publishing in top-tier conferences or shipping models that serve millions of users.
• Public Track Record: A portfolio of patents, impactful open-source contributions, or first-author publications in top-tier conferences (NeurIPS, ICML, CVPR, ICLR).
• Mastery of the Modern Stack: You are an expert in PyTorch or JAX. You can implement complex loss functions from scratch and debug distributed training issues on massive GPU clusters.
• Specialization in Structure & Generation: Deep experience in at least one of the following: Generative AI (LLMs/Diffusion), Graph Neural Networks (GNNs), or Geometric Deep Learning. You understand how to model relationships, not just tokens.
• Engineering Rigor: You write clean, modular, production-ready code. You understand the trade-offs between model accuracy and inference latency.
• Communication: You can explain the "Why" behind complex mathematical concepts to Product Managers, Designers, and Executives, turning abstract research into a compelling product vision.

Education + Experience

• Option A: PhD in Computer Science, Machine Learning, Mathematics, Physics, or related field plus 4+ years of professional experience shipping ML at scale.
• Option B: Master’s degree or equivalent deep technical experience plus 7+ years of industry experience, with at least 2 years operating at a Senior or Staff level (driving technical strategy).

Bonus (Nice-to-Have)

• Graph Learning Expertise: Specific experience with Graph Neural Networks (GNNs) or Geometric Deep Learning. You understand how to apply ML to non-Euclidean data (like the node-edge relationships on a Miro canvas).
• Generative Media: Hands-on experience building or fine-tuning Diffusion models for image/video generation or Multimodal LLMs (vision + text).
• Performance Optimization: Experience porting models to constrained environments (e.g., ONNX, WebGpu, CoreML) or optimizing inference for real-time interaction in the browser.
• Domain Knowledge: Previous work in Computational Creativity, HCI (Human-Computer Interaction), or building tools for thought (e.g., knowledge graphs, whiteboarding tools).

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-MH1

Miro is the online workspace for innovation, used by 100M+ people to build the next big thing. We are seeking a Research Manager to lead the team defining the brain behind the "Intelligent Canvas."

This is not for building a standard GenAI or Recommendation engine. You will lead a team operating at the intersection of Vision, Language, and Graph Theory, working with a dataset unlike any other in the industry: spatial, unstructured, and deeply human collaboration data. You will bridge the gap between open-ended research (LLMs, Diffusion Models, GNNs) and product impact, empowering teams to dream, design, and build faster.

What You'll Do

• Build and lead a world-class applied research team, hiring and mentoring researchers who excel at the intersection of deep learning theory and production engineering.
• Define the research roadmap to support the "Intelligent Canvas," identifying opportunities to model complex user behaviors—from multi-user collaboration on an infinite canvas, to multi-format AI-powered generation (e.g. slide deck, technical diagram, web app prototypes, etc.), and more.
• Pioneer research on unique spatial datasets. Unlike standard text/image corpuses, you will explore massive multimodal and graph-based datasets, uncovering how teams organize information spatially and collaborate together to solve complex multi-modal problems.
• Drive the "Research-to-Product" velocity. You will create the framework for rapidly testing foundation models (e.g., GPT-4, Llama, Stable Diffusion) and fine-tuning them for specific domain tasks (e.g. prototype generation, diagram generation, mindmap generation).
• Cultivate a culture of scientific rigor. Encourage the team to stay at the cutting edge (NeurIPS, CVPR) while maintaining a relentless focus on shipping features that delight users.
• Partner with Engineering & Product Leadership to translate abstract AI capabilities into intuitive solutions that feel like magic to our users.
• Architect organizational processes for model governance, ensuring rigorous evaluation frameworks, reproducibility, and ethical AI practices.

What We're Looking For

• Proven track record of technical leadership: 2+ years of experience managing high-performing Applied Science or ML Engineering teams in a product-led tech company or top-tier research lab.
• Multimodal & GenAI Depth: You don't just use APIs; you understand the architecture of Transformers, Diffusion models, and Graph Neural Networks (GNNs). You can guide a team through the complexities of fine-tuning and RAG at scale.
• A "Product-First" Researcher: You understand that accuracy metrics (F1, AUC) are proxies, not goals. You prioritize user value and latency constraints in production.
• Curiosity for the "Unsolved": You are excited by the ambiguity of modeling "collaboration." How do you quantify a "good brainstorm"? How do you autocomplete a flowchart?
• Strategic Communication: You can articulate the difference between "hype" and "utility" to executive stakeholders and align research efforts with Miro’s long-term strategy.

Education + Experience

• Option A: PhD in Computer Science, Statistics, Mathematics, or related field + 2+ years of people management experience.
• Option B: Master’s degree or equivalent deep technical experience + 5+ years of industry experience in ML, including 2+ years of people management.

Bonus (Nice-to-Have)

• A portfolio of research contributions, including publications in top-tier conferences (NeurIPS, ICLR, KDD) or impactful technical blog posts.
• Familiarity with the modern MLOps stack and experience guiding teams in building their own research infrastructure.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-MH1

About the Team

About the Role

What you’ll do

• Work with product, UX, and engineering teams to help shape the product vision and create user-focused content for high-priority AI features and initiatives – ensuring clarity and consistency across the product
• Design and develop prompts, UI copy and error messages to help our users adopt Sidekicks and Flows and get high quality results when using them
• Plan, develop and deliver conversational content that guides users effectively, reduces cognitive load, and aligns with Miro’s voice and tone guidelines
• Contribute to the refinement and application of Miro’s content design guidelines, particularly focused on refining our AI principles and guidance which will ultimately need to live in our design system and MCPs
• Collaborate with design and UX research to conduct user research, test content hypotheses, and iterate solutions based on data and feedback
• Participate in design and product reviews, providing clear rationale for your content design decisions
• Advocate for the value of content design, helping to integrate the discipline into the broader product development process

• Writing and testing system prompts, then debugging the model 
• Defining evaluation criteria with engineering and reviewing AI outputs against quality benchmarks
• Shaping conversation flows and interaction patterns in design crits and tiger teams
• Running through edge cases to figure out where the AI breaks and how to recover gracefully
• Creating conversation starters and prompt suggestions that teach users what's actually possible

What you’ll need

• 6+ years of experience in content design or UX writing, with a strong background in creating content for digital products
• A strong portfolio showcasing your ability to create clear, user-focused content and demonstrating the impact on user experience and business goals
• Proven experience working closely with cross-functional teams, including product management, UX design, and engineering, to deliver seamless content solutions
• Deep understanding of UX writing principles, information architecture, and user-centered design methodologies
• Familiarity with AI products, conversation design, or prompt engineering (you don't need to be an engineer, but you should be comfortable getting hands-on with how AI systems behave)
• Ability to align product content strategy with business objectives, balancing user needs with technical feasibility
• Strong written and verbal communication skills, with the ability to articulate the value of content design and collaborate effectively across diverse teams
• A proactive and flexible approach, comfortable working autonomously in a fast-paced, sometimes ambiguous environment and managing multiple priorities

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-ID2