Define and manage the global website content to support brand, campaign, and product goals.

Oversee content updates, launches, and optimizations across global and local web pages.

Ensure SEO/AEO/ GEO best practices and user experience (UX) principles are applied globally.

Partner with creative and brand teams to maintain a cohesive look and tone of voice across all digital touchpoints.

Provide brand and creative guidelines to regional teams and agencies.

Collaborate with local marketing teams to adapt and localize global campaigns for regional websites.

Act as the main liaison between global and regional web managers to ensure alignment on priorities, content launches, and performance goals.

Gather insights and feedback from local markets to inform global web strategy.

Manage relationships with digital and creative agencies, including web developers, UX/UI designers, and content partners.

Define project briefs, timelines, and deliverables for agency-led website initiatives.

Monitor performance and quality of agency output against agreed KPIs

Work with analytics teams to track website KPIs, including traffic, engagement, and conversion rates.

Bachelor’s degree in Marketing, Communications, Digital Media, or related field.

5+ years of experience in web content management, digital marketing, or global brand management.

Strong understanding of CMS platforms (e.g., WordPress, AEM, Contentful).

Experience working with creative and digital agencies.

Excellent project management and cross-functional communication skills.

Fluency in English; additional languages are a plus.

Global or regional experience (multi-market coordination) strongly preferred.

Strategic thinker with a creative eye and operational discipline.

Strong collaborator who can balance global brand standards with local market needs.

Advance understanding of HTML and CSS for content editing or QA.

Familiarity with SQL and data analytics for performance reporting.

Exposure to A/B testing and personalization tools.

Own the end-to-end execution tracking of the Credit Line rollout, ensuring visibility of progress by region, channel and partner.

Monitor the performance of the Credit Line funnel (offer → activation → first use), identifying drop-offs and driving corrective actions.

Coordinate with Sales, Operations and Logistics to ensure availability of tools, materials and conditions required for rollout success (e.g. cards, training readiness, systems).

Track and validate the correct execution of campaigns and commercial offers in the field, ensuring alignment with rollout phases.

Manage the incentive tracking and liquidation process, ensuring it drives the right behaviors during rollout.

Identify, prioritize and escalate critical operational issues affecting adoption or execution, ensuring fast resolution.

Act as a central coordination point across Sales, Marketing, Operations, Partners and Allies, ensuring alignment and speed in execution.

Support and validate the readiness of the sales force, ensuring training translates into correct execution at point of sale.

Build and maintain operational dashboards and reports to track rollout progress and performance, enhancing data-driven results.

Health and life insurance for the employee and immediate family members.

Permanent contract (Indefinite term).

20 days of vacation.

$2,000 USD annual benefit for co-working travel.

$2,000 USD annual benefit for professional development.

Funding for phone, headphones, home office equipment, and wellness benefits.

Analyze large datasets to identify trends, patterns, and indicators of fraud, focusing on both broad fraud trends and specific areas such as credit card and transactional fraud.

Develop and refine fraud detection models and algorithms to improve detection rates and false positives.

Drive research projects through all its phases, from inception to deployment and impact assessment.

Prepare and present analytical reports on fraud trends, findings, and the effectiveness of fraud prevention strategies.

Write queries, design, build and maintain dashboards and visualizations to monitor randomized experiments and key metrics.

Continuously quantify the impact in gross margin of fraud initiatives, size the economic opportunity of product vulnerabilities and process inefficiencies.

Work cross functionally with stakeholders in Data Science, Fraud Operations, Product, and Go-to-market.

Bachelor’s degree in applied quantitative field, such as statistics, economics, mathematics, etc.

1-2 years of work experience with transactional fraud in credit lending and credit cards, working in the telecom industry and a fast-paced and rapidly changing environments.

Strong SQL competencies, and experience with statistical programming languages such as R or Python.

Excellent written and oral communication skills, summarize and communicate technical analysis to broad audiences.

Strong analytical skills and who are curious by nature. 

Results-oriented and feels comfortable working both autonomously and in heavily cross-functional environments, taking full ownership of his/her own projects.

Contribute to the design and execution of strategic initiatives, ensuring clear alignment with business goals and measurable progress over time.

Combine quantitative and qualitative analysis to identify opportunities for growth, support business case development (including for cross-functional stakeholders), and prioritize initiatives to grow the D2C channel globally.

Design and maintain dashboards and reports to support deeper analysis, standardize reporting processes, and ensure data accuracy.

Monitor and report on key KPIs, highlighting performance trends, execution gaps, and actionable insights to guide decisions.

Work with Finance and Risk teams to create financial projections used to measure and actively manage the performance of the channel and determine budget allocations.

Conduct strategic research, competitive benchmarking, and uncover customer insights (including surveys, analysis of digital behavioral data, etc.) to inform decision-making and uncover growth opportunities.

Assist in the preparation of materials for internal business reviews, planning cycles, and leadership updates.

Past experience in strategy, consulting, growth, or business ops roles.

Analytical skills with a data-driven approach - is able to quantitatively diagnose root causes and use data to formulate recommendations. Strong Excel/Google sheets skills are a must. SQL skills are strongly preferred. Familiarity with BI tools (e.g., Tableau, Power BI, Hex) is a plus.

Basic to intermediate financial modeling skills preferred.

Highly organized - can manage multiple workstreams with a variety of stakeholders simultaneously. 

Strong oral and written communication skills (skill in PowerPoint is required)

Demonstrated ability to work cross-functionally and drive alignment across teams.

Self-driven and results-driven, willing to work in a dynamic, high-change environment.

Own the telesales AI agent development process: identify new use cases, build and deploy agents, and continuously iterate to improve conversion and retention rates.

Lead the evaluation, integration, and deployment of new vendors and tools to enhance telesales capabilities.

Define and enforce best practices across the telesales channel, ensuring quality, consistency, and compliance in all customer interactions.

Collaborate with Marketing, Product, and Product Marketing teams to surface insights from customer conversations and translate them into improvements to customer-facing aspects of the product.

Partner with the Analytics team to establish measurement frameworks, track channel KPIs, and report on performance with accuracy and rigor.

Conduct deep-dive analyses to uncover root causes of operational or strategic challenges, translating complex issues into clear decision-making frameworks to leadership, partnering with cross-functional teams to frame problems and develop actionable solutions

Define, refine, and manage key performance indicators aligned with business goals, creating dashboards and reporting tools to monitor progress and surface insights regularly, in order to identify gaps between targets and actuals, flagging risks and opportunities early.

Translate strategic priorities into clear initiatives, timelines, and owners, following up rigorously with stakeholders to ensure timely progress and resolution of blockers.

Define and own PayJoy's global anti-fraud operations across all markets, products, and distribution channels — from physical retail to fully digital onboarding

Set the vision for how fraud operations becomes a measurable competitive advantage: higher approval rates, lower fraud losses, and a better user experience than our competitors

Translate strategy into executable roadmaps, working cross-functionally with Product, Engineering, Data Science, and regional GMs

Represent fraud risk at the leadership level, clearly communicating trade-offs between growth, user experience, and loss exposure

Own end-to-end fraud operations including user onboarding, KYC/identity verification, transaction monitoring, dispute resolution, and fraud investigations

Optimize fraud rules, models, and workflows across geographies, balancing fraud loss rates with onboarding pass rates and false positive rates

Lead, develop, and scale a team of 20+ fraud operations analysts and managers across 10 countries

Own and report on key fraud KPIs including fraud loss rate, false positive rate, onboarding pass rate, investigation SLAs, and chargeback rates

Build reporting infrastructure that gives leadership real-time visibility into fraud trends and emerging threats

Build a high-performance team culture grounded in data-driven decision making, operational rigor, and continuous improvement

Mentor and develop the next generation of fraud leaders within PayJoy

10+ years of experience in fraud, financial crime, or risk operations, with at least 5 years in a leadership role

Proven experience managing and developing teams of 20+ people, ideally across multiple geographies or time zones

Deep expertise in fraud patterns — including first-party fraud, synthetic identity, account takeover, bust-out fraud, and organized fraud rings

Experience building KYC and identity verification systems for underbanked or thin-file populations

Hands-on experience with fraud rules engines, device intelligence platforms, and fraud analytics tooling

Advanced SQL skills; ability to independently analyze data, build fraud monitoring dashboards, and derive actionable insights

Fluency in Spanish & English required; Portuguese a strong plus

Experience operating in at least one LatAm market (Mexico, Colombia, or Brazil strongly preferred)

Strong written and verbal communication skills; ability to influence senior stakeholders and cross-functional partners without direct authority

Experience at a high-growth fintech, lending platform, or marketplace operating in LatAm

Familiarity with device-based fraud vectors — IMEI fraud, point-of-sale collusion, device resale schemes — relevant to secured lending or device financing models

Experience working with Data Science teams to develop, evaluate, and deploy ML fraud models

Ability to work with Product and Engineering teams

Python or equivalent scripting for data analysis and fraud workflow automation

Collaborate with the Tools Global Manager to assess the company's tooling needs and requirements.

Assist in regular audits and assessments to ensure tools are functioning optimally and meeting user requirements.

Assist in the configuration, customization, and optimization of tools to align with business objectives and workflows.

Provide ongoing support and troubleshooting assistance to users experiencing issues with tools.

Document all changes made to the tools, as well as the inclusion and exclusion of access in order to provide track and control of these actions.

Proactively identify opportunities to enhance existing tools or implement new tools to drive efficiency and innovation and present implementation cases of said opportunities to the Global Tools Manager.

Undergraduate degree with 1-2 years experience in a customer experience or similarly high volume, highly structured environment.

Analytical skills in support of high impact initiatives.

Prioritization skills to direct your own efforts amid competing priorities.

Ability to communicate efficiently with stakeholders.

Proactive mindset.

Lograr el cumplimiento de la meta mensual asignada de ventas, activación de tiendas y control de la tasa de morosidad en el territorio bajo su responsabilidad, aumentando la productividad, la participación de mercado y generando nuevas oportunidades no relacionadas con el punto de venta, incluyendo la venta a través de kioskos.

Asegurar la continuidad de ventas mes a mes con los clientes del territorio asignado.

Desarrollar una relación comercial de alto valor con los clientes, brindando una atención personalizada en cada etapa, siendo un consultor estratégico para el crecimiento de cada cliente con PayJoy.

Cumplimiento de plan de visitas en su territorio,  asegurar la correcta implementación de materiales publicitarios y detectar oportunidades que ayuden al crecimiento del socio y activar campañas de incentivos.

Generar estrategias para incrementar las ventas en el territorio  asignado, incluyendo el análisis del mercado y competencia para identificar tendencias y oportunidades de ventas.

Identificar y contactar nuevos socios comerciales, asegurándose de que cumplan con los requisitos y activándose una vez autorizados.

Mantener actualizada la base de datos de clientes y registrar todas las interacciones y ventas realizadas. Elaborar informes de ventas y análisis de desempeño para la gerencia.

Estudios técnicos o universitarios en áreas relacionadas como Administración de Empresas, Comunicaciones o afines.

Experiencia 1-2 años en Atención al Cliente,  Ventas en Software, dispositivos móviles o de Campo, en industria de telecomunicaciones.

Fuertes habilidades interpersonales y de comunicación para establecer relaciones eficaces y capacitar al personal de los socios comerciales.

Orientación a los resultados, por lo que la proactividad, organización, perseverancia y la resiliencia son atributos esenciales.

Para garantizar el éxito, necesita tener habilidades analíticas y sólidas de negociación, ya que estará a cargo del desempeño y las ventas de la tienda.

Disponibilidad para viajar a visitar tiendas, deberá contar con transporte propio para cubrir zonas asignadas.( Auto o motocicleta).

Configure, maintain, and improve BizOps tooling including CRM systems, automation platforms, compensation tools, and reporting frameworks

Implement and maintain workflow automations such as lead routing, approvals, task creation, scoring logic, and status transitions

Support integrations and data flows between systems using APIs, webhooks, and automation builders

Monitor data quality and system behavior, investigate discrepancies, and help identify root causes and permanent fixes

Build and maintain operational reports and dashboards used by SalesOps, FinOps, and country leadership

Execute tooling requests prioritized by the Tools & Metrics Senior Manager and provide clear status updates

Maintain clear documentation of workflows, system logic, and configuration changes to ensure auditability and continuity

Two to four years of experience in Business Operations, Sales Operations, Revenue Operations, Systems, or Analytics roles

Strong technical fluency with CRM systems, automation tools, and structured data

Hands-on experience with integrations, APIs, webhooks, or automation builders

Proven ability to translate clear requirements into system configurations and workflows

High attention to detail, strong execution discipline, and comfort operating in complex systems

Local benefits depending on the country of hire

Company-funded health insurance for employee and immediate family

Company-funded employee life and disability insurance

Paid vacation days, unlimited sick leave

$2,000 USD annual Co-working Travel perk

$2,000 USD annual Professional Development perk

Phone finance, headphone benefit, home office equipment allowance and wellness perks

Catered lunches