The Operations Analyst – Credit Line is responsible for ensuring the successful rollout and scaling of Credit Line across sales channels, maintaining tight execution control, driving operational performance, and enabling cross-functional alignment to guarantee high adoption at scale.

The Fraud Analytics Analyst is responsible for leveraging data analytics to set a fraud strategy that serves as a competitive advantage, providing the right balance between a seamless user experience and great fraud controls.

The Business Analyst Manager is responsible for developing reports on the performance of our operational processes based on data analysis, using BI and SQL tools, to collaborate with stakeholders to identify and define business opportunities, transforming data into actionable insights to guide business decisions.

We are looking for an experienced, strategic, and hands-on leader to own PayJoy's global fraud operations function. You will lead a team of 20+ fraud operations analysts across 10 countries and will be responsible for both the strategy and day-to-day execution of fraud prevention across our consumer and SME products.

This is a rare opportunity to build a world-class fraud function from the ground up in one of the most dynamic and complex fraud environments in the world — serving populations that traditional financial institutions have left behind, through both physical retail and digital channels.

You will partner closely with Product, Engineering, Data Science, Compliance, and regional General Managers to ensure fraud operations scales with PayJoy's global growth.

• Maximizing the use of APIs to automate customer support tickets.

• Optimizing customer authentication methods across all channels to streamline customer journey mapping.

• Organizing and structuring API optimization requests for the engineering team, clearly outlining the impact and use case design.

• Collaborate with the Tools Global Manager to assess the company's tooling needs and requirements.

The Tools & Metrics Manager is a hands-on, technically focused role within Business Operations responsible for building, maintaining, and improving the tooling, automation, and overall systems that support PayJoy’s sales operational teams. This role reports directly to the Tools & Metrics Senior Manager and serves as an execution owner for the BizOps tooling roadmap.

This person will spend most of their time configuring systems, implementing workflows, supporting integrations, maintaining data quality, and producing reliable reporting used by SalesOps, FinOps, Merchant Ops, SDR, and Lock Operations teams. The role is ideal for someone who is highly technical, detail-oriented, and eager to grow into broader system ownership over time.