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Quality Engineer 2, Quality Operations - Clinical Laboratory # 4790
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This position is a key individual contributor in the Quality Operations organization, responsible for executing, maintaining, and improving the clinical laboratory Quality Operations elements of GRAIL's quality management system (QMS). This role's focus is on GRAIL's clinical laboratories, supporting the medical device processes as needed with consideration for the single GRAIL quality management system. This position interacts with departments throughout the organization including but not limited to all-Quality, Clinical Laboratory Operations, Technical Operations, Regulatory Affairs, Compliance, Program Management, Clinical Affairs, Supply Chain, Manufacturing, and Research & Development. The person in this role consistently applies critical thinking skills and good judgment to solve problems of moderate scope, which are often varied and routine where analysis of situations or data requires a review of a variety of factors, effectively cascading decisions across teams and communicating status and recommendations to management.
Primary responsibilities include supporting the clinical laboratory alternative performance assessment (APA) program, equipment program, CAP checklists, supporting completion of clinical laboratory Quality Indices reports, Quality Monitoring and Improvement (QMI) meetings, and executing and facilitating clinical laboratory quality workflows including NCRs, planned deviations, CAPAs, validations, complaints, risk management records, change management and document change controls. This individual contributes to a positive environment of accountability and performance excellence. This individual represents Quality Operations during audits and inspections as well as on various project teams as determined by management.
This role is based at our Durham, North Carolina, office and offers a flexible working arrangement. It offers a flexible work arrangement, with the ability to work from GRAIL's office or from home. Our current flexible work arrangement policy requires that a minimum of 60%, or 24 hours, of your total work week be on-site. Your specific schedule, determined in collaboration with your manager, will align with team and business needs and could exceed the 60% requirement for the site.
Responsibilities:
Support clinical laboratory quality operations through competent interpretation and execution of quality engineering principles and concepts in accordance with GRAIL's quality management system and regulatory requirements including ISO 15189, 21 CFR Part 493 (CLIA), CAP, and New York State Department of Health (NYSDOH).
Leads and contributes to achieve company goals in creative and effective ways.
Demonstrate technical proficiency, creativity, teamwork, collaboration with others, and regular independent thought.
Solve moderate problems in which analysis of situations or data requires an in-depth evaluation and assessment of intangible variables.
Exercise independent judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results.
Structure day-to-day work autonomously, effectively communicating status and issues with management.
Convey advanced information and persuade several diverse stakeholders/audiences.
Identify and evaluate deficiencies and improvement opportunities, working cross-functionally to resolve and improve on existing processes.
Demonstration of increasing technical proficiency; solving moderate problems, with a level of independence in day to day activities.
Facilitate proficiency testing program/alternative performance assessment program and licensures.
Facilitate equipment comparability program and CAP checklist completions.
Support monthly Quality Indices reports and quarterly Quality Monitoring and Improvement (QMI) Reviews.
Perform risk assessments and work with leadership to create action plans to mitigate laboratory risks.
Facilitate timely and effective clinical lab-related NCRS, CAPAS, planned deviations, validations, complaints, and change control workflows.
Serve as SME for clinical laboratory audits and inspections.
Support maintenance and improvement of the QMS, including ensuring the system is efficient and compliant, through identification and monitoring of key performance indicators. Use professional concepts in accordance with company objectives to solve complex problems in creative and effective ways.
Facilitates Quality Operations-related training, coaching, mentoring and guidance to Clinical Laboratory personnel as well as cross-functional teams.
Other duties as assigned.
Required Qualifications:
BS/BA degree with 3 years of related experience, or Masters with 1 year of related experience, or PhD with related experience within a clinical laboratory (high complexity CLIA/CAP environment) or related (e.g., IVD medical device, pharma, etc.) quality management system.
Experience working with or working knowledge of applicable regulations and standards including CAP/CLIA, New York State Department of Health, ISO 15189, and other applicable industry requirements.
Excellent written and verbal communication skills.
Ability to comprehend and interpret technical information related to analytical methods, processes, and regulatory requirements.
Preferred Qualifications:
Master's degree in a related technical area, or MBA.
Next Generation Sequencing (NGS) experience.
ASQ Certified Quality Auditor, Certified Quality Engineer, or similar.
In vitro diagnostic medical device QMS experience (ISO 13485:2016, 21 CFR 820, In Vitro Diagnostic Regulation).
Physical Demands and Work Environment
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Work is performed in office, laboratory, and manufacturing environments.
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Regular interaction with production floor operations for quality reviews and troubleshooting.
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Use of precision measurement and inspection equipment as needed.
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Potential exposure to manufacturing noise, equipment, and regulated materials.
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PPE required when performing inspections or working in controlled environments.
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Standard business schedule with occasional overtime or travel to supplier sites or customer locations.
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Equipment Engineer 1 (6:00am - 4:00pm Sat - Tue) # 4781
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The Equipment Engineer I contributes professional engineering support to the evaluation, installation, modification, and maintenance of manufacturing equipment to ensure reliable, efficient, and compliant operation. Operating within a professional scope, this role applies foundational engineering principles to assess equipment performance, support technical problem-solving, and participate in improvement initiatives that strengthen equipment reliability and operational consistency. The position collaborates with engineers, technicians, and cross-functional partners to advance technical solutions, maintain engineering documentation, and contribute to the effective execution of equipment engineering activities.
You will work on-site full-time at our office located in Durham, NC
This position works the weekend shift, Sat - Tue from 6:00am to 4:00pm
Responsibilities:
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Performs engineering analyses by collecting data, reviewing operational trends, and preparing technical observations to support evaluations of equipment performance and reliability.
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Supports professional engineering activities related to installation, modification, and qualification of manufacturing equipment, ensuring alignment with established engineering standards and production requirements.
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Executes advanced maintenance, repair, and technical adjustments on complex manufacturing equipment by applying extensive procedural knowledge and hands-on expertise.
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Contributes to equipment troubleshooting efforts by applying engineering principles to initial assessments and collaborating on the development of corrective actions and process improvements.
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Develops and maintains engineering documentation, including specifications, change records, technical instructions, and performance logs, ensuring accuracy and compliance with engineering controls.
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Collaborates with engineers, maintenance personnel, and operations teams on continuous improvement initiatives that enhance equipment capability, efficiency, and reliability.
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Participates in equipment testing, calibration, and verification activities to support engineering evaluations and adherence to technical standards.
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Applies professional judgment within defined engineering procedures while upholding safety, quality, and regulatory requirements in all aspects of equipment engineering support.
- These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.
Required Qualifications:
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Bachelor’s degree in mechanical engineering, electrical engineering, manufacturing engineering, or a related technical discipline.
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0–2 years of relevant engineering experience, preferably in a manufacturing or production environment.
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Basic understanding of mechanical, electrical, pneumatic, and control systems.
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Familiarity with CAD tools, technical drawings, and engineering documentation.
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Knowledge of root cause analysis methods and problem-solving techniques is preferred.
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Demonstrated level of knowledge regarding applicable regulatory standards commensurate with the position's complexity and scope, contributing to organizational regulatory compliance. Minimal applicable standards for this position include:
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GMP quality management systems (e.g. ISO 13485)
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Clinical laboratory regulations (e.g. CAP, CLIA, NYSDOH, ISO 15189)
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Operations within the regulated medical device environment (e.g. IVDD, IVDR, FDA 21 CFR 800 series, FDA 21 CFR Part 11)
Preferred Qualifications:
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Analytical mindset with strong problem-solving and technical reasoning abilities.
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Ability to learn and apply engineering concepts to practical manufacturing challenges.
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Effective communication and collaboration skills across technical and operations teams.
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Attention to detail and accuracy in documentation and data analysis.
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Commitment to safety, quality, and continuous improvement principles.
Physical Demands and Work Environment:
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Works primarily in a manufacturing and engineering environment with regular exposure to production areas, equipment, and occasional noise.
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May require standing, walking, and occasional lifting during equipment inspections or installations.
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Use of personal protective equipment (PPE) is required when working on or near production equipment.
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Work may occasionally extend beyond regular hours to support maintenance or installation schedules.
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Customer Service Specialist (Sample Management) #4804
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Join our dynamic team in our mission to enhance lives through active listening, innovative solutions, and crafting unparalleled customer journeys. As a Customer Service Specialist (CSS) at GRAIL, you'll be at the forefront of customer interactions, embodying our commitment to excellence. As the primary touchpoint for our valued customers, you'll expertly address inquiries related to our cutting-edge lab services, pricing, procedures, and timelines. Engaging through diverse channels such as phone, email, fax, and live chat, you'll harness your deep understanding of GRAIL to elevate customer satisfaction. Your role as a CSS is pivotal in our dedication to delivering extraordinary service in the realm of cancer care, truly impacting each customer's unique journey.
Step into a crucial role where you'll break down intricate technicalities into easily understandable language for our customers. Your day will involve helping customers grasp the real-world benefits and applications of GRAIL's products. While doing so, you'll actively listen and adapt solutions to suit individual needs.
You'll become a pro at resolving conflicts, ensuring smooth communication between customers and our internal teams. Our CRM will be your toolkit for meticulously recording interactions, whether you're responding to incoming queries or taking the initiative to connect with medical professionals for prompt issue resolution.
Owning each customer interaction, you'll be the go-to for accurate documentation in our systems. Your solid understanding of laboratory operations will complement your proactive approach, resulting in interactions that are concise, yet packed with valuable information. Exemplifying our values, you'll handle conflicts with poise and escalate matters as required.
Flexible - MPK or RTP (3 days in office) - This is a hybrid role based in either Menlo Park, CA (moving to Sunnyvale, CA in Fall 2026) or Durham, NC. Our current flexible work arrangement policy requires that a minimum of 60%, or 24 hours, of your total work week be on-site. Your specific schedule, determined in collaboration with your manager, will align with team and business needs and could exceed the 60% requirement for the site.
Responsibilities:
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Provide advanced support for activities across business areas or groups
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Review all documentation related to the work area and collaborates with stakeholders to identify areas for process improvement
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Contribute towards best practice methods and procedures on new assignments
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Work on assignments requiring considerable judgment and initiative
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Understand implications of work and makes recommendations for solutions
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Gather and analyzes information to identify and solve problems that arise with minimal guidance
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Use knowledge of team interdependencies to impact achievement of objectives
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Develop specialized skills through job-related training and considerable on-the-job experience
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Apply in-depth skills and understanding in multiple processes and procedures to carry out assignments or developed skills in a single area
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Impact own team and other teams whose work activities are closely related
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Suggest improvements to existing processes and solutions to improve the efficiency of the team
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Network with peers and internal partners and may interact across functional area
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Informal team leader, providing work direction to others
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These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.
Required Qualifications:
Preferred Qualifications:
Previous experience using Salesforce
Proficiency in MacOS
Experience using Google Workspace
Physical Demands & Working Environment:
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Hours and days may vary depending on operational needs.
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Standing or sitting for long periods of time may be necessary.
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Some lifting (up to 25 pounds) may be necessary
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Ability to travel as required
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Equipment Engineer 2 #4778, #4779 (Night Shift 10:00pm - 8:00am, Tue - Fri)
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The Equipment Engineer 2 provides professional engineering support in the evaluation, installation, optimization, and maintenance of manufacturing equipment and automation systems. Operating with increasing independence, this role applies engineering principles to analyze equipment performance, resolve technical issues, and contribute to improvements that enhance reliability, efficiency, and compliance. The position partners with cross-functional teams to implement engineering solutions, maintain accurate technical documentation, and ensure equipment systems operate effectively within defined standards and operational goals.
You will work on-site full-time at our office located in Durham, NC
Responsibilities:
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Conducts professional engineering analyses to assess equipment performance, identify reliability concerns, and develop data-driven recommendations for improvement.
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Supports the installation, modification, and qualification of laboratory manufacturing equipment by applying engineering principles and collaborating with technicians, engineers, and operations teams.
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Executes advanced maintenance, repair, and technical adjustments on complex manufacturing equipment by applying extensive procedural knowledge and hands-on expertise
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Applies structured problem-solving methods to troubleshoot equipment issues, develop corrective actions, and implement improvements that strengthen equipment reliability.
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Develops, updates, and maintains engineering documentation, including technical specifications, process instructions, test results, and change records, in accordance with engineering controls.
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Collaborates with cross-functional partners on continuous improvement initiatives, contributing engineering insights that enhance equipment capability, throughput, and performance.
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Supports preventive and predictive maintenance programs by evaluating equipment behavior, reviewing failure data, and recommending engineering-driven reliability enhancements.
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Performs engineering-level testing, calibration, and verification activities to ensure equipment accuracy and compliance with quality and safety standards.
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Exercises professional judgment within established engineering practices to ensure safe, compliant, and efficient operation of manufacturing equipment.
- These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.
Required Qualifications:
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Bachelor’s degree in mechanical engineering, electrical engineering, manufacturing engineering, or related discipline.
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2 + years of relevant experience in equipment engineering, manufacturing, or maintenance engineering, or a master’s degree with 0–2 years of experience.
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Demonstrated knowledge of automated manufacturing systems, control systems, and process instrumentation.
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Proficiency in reading and interpreting mechanical and electrical drawings and schematics.
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Familiarity with root cause analysis and failure mode and effects analysis (FMEA) tools.
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Demonstrated level of knowledge regarding applicable regulatory standards commensurate with the position's complexity and scope, contributing to organizational regulatory compliance. Minimal applicable standards for this position include:
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GMP quality management systems (e.g. ISO 13485)
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Clinical laboratory regulations (e.g. CAP, CLIA, NYSDOH, ISO 15189)
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Operations within the regulated medical device environment (e.g. IVDD, IVDR, FDA 21 CFR 800 series, FDA 21 CFR Part 11)
Preferred Qualifications:
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Strong problem-solving skills with the ability to diagnose complex equipment and process issues.
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Analytical and data-driven approach to process improvement and decision-making.
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Effective collaboration and communication skills across technical and operational teams.
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Ability to manage multiple assignments and adapt to changing priorities in a fast-paced environment.
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Commitment to quality, safety, and operational excellence.
Physical Demands and Work Environment
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Works in a manufacturing and engineering environment with frequent exposure to production equipment, machinery, and moderate noise.
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May require hands-on support in production areas, including standing, bending, or lifting equipment components.
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Use of personal protective equipment (PPE) is required per safety and compliance standards.
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May occasionally require overtime or off-shift support to address critical maintenance or project activities.
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GRAIL Galleri Consultant 1 (Spokane - Puget Sound South) #4818
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This is a great opportunity to join the growing commercial team at GRAIL, as a GRAIL Galleri Consultant (GGC1), working hand in hand with sales leadership and internal stakeholders to execute the go to market sales strategy for GRAIL’s revolutionary MCED (multi-cancer early detection) product Galleri. https://www.galleri.com/
This is a customer-focused position that requires a “market builder” mindset. A successful GGC1 acts with urgency and passion to engage physicians and their staff to think differently about cancer screening and change the way they practice, integrating MCED technology into their office workflow, and consistently offering it to appropriate patients with the goal to identify more cancers sooner.
GRAIL is the first company in the world to bring MCED technology to patients and clinicians - this is a rare opportunity in one's career!
The GGC1 role is an in-person selling role, with the expectation that candidates spend the majority of their time (>85%) making in-person visits to targeted physician practices, planning and supporting events, and executing on Company initiatives.
This is a field-based role located in your city and state, currently covering the following territory: Spokane, Coeur d'Alene, South Seattle, Tacoma, Puget Sound and surrounding areas. While you will primarily operate in the field, travel to a GRAIL office or other locations may be required to support business needs.
We’re building a world-class team to take on one of healthcare’s most important challenges. Are you ready to join us?
Responsibilities:
Required Qualifications:
Preferred Qualifications:
Physical Demands & Working Environment:
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Responsibilities:
Required Qualifications:
Preferred Qualifications:
Physical Demands & Working Environment:
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Responsibilities:
Required Qualifications:
Preferred Qualifications:
Physical Demands & Working Environment:
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The Supply Chain Planning Manager is responsible for managing complex planning activities and driving operational excellence across material flow end-to-end. This role operates with a high degree of independence, providing expertise, resolving significant planning and supply chain challenges, and contributing to strategic initiatives. The incumbent partners closely with cross-functional teams, and plays a key role in improving efficiency, reducing costs, and ensuring material continuity.
This role is based at our Durham, North Carolina, office and offers a flexible working arrangement. It offers a flexible work arrangement, with the ability to work from GRAIL's office or from home. Our current flexible work arrangement policy requires that a minimum of 60%, or 24 hours, of your total work week be on-site. Your specific schedule, determined in collaboration with your manager, will align with team and business needs and could exceed the 60% requirement for the site.
Responsibilities:
Adaptability and Growth Expectation
As our organization continues to evolve and grow, this role may require flexibility in responsibilities and duties. Employees should expect that their role may expand, shift, or be modified to meet changing business needs, strategic priorities, and organizational objectives.
This may include:
These job duties are a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
Required Qualifications:
Preferred Qualifications :
Physical Demands & Working Environment:
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Responsibilities:
Required Qualifications:
Preferred Qualifications:
Physical Demands & Working Environment:
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The Clinical Project Assistant has overall responsibility to support the study teams within Clinical Operations. This will include supporting administrative aspects of clinical trial execution and working under general supervision for routine tasks and with detailed instructions.
This position will require a candidate to have a good overall understanding of the major areas within clinical operations.
This role is based in Menlo Park, California, and will move to Sunnyvale, California in Fall 2026. It offers a flexible work arrangement, with the ability to work from GRAIL's office or from home. Our current flexible work arrangement policy requires that a minimum of 40%, or 16 hours, of your total work week be on-site. Your specific schedule, determined in collaboration with your manager, will align with team and business needs and could exceed the 40% requirement for the site. At our Menlo Park campus, Tuesdays and Thursdays are the key days where we encourage on-site presence to engage in events and on-site activities.
Responsibilities:
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Maintain and perform periodic review of the Trial Master File (TMF) for completeness and accuracy
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Track site payments and vendor invoices
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Assist study team in tracking and reporting on key study quality metrics and in determining appropriate action in conjunction with study team
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Support development of relevant tracking tools and other internal processes to increase departmental efficiency
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Participating in continuous improvement initiatives
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Assist with meeting coordination, meeting materials and meeting minutes.
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Support other job-related duties as assigned by the Clinical Lead or designee
Required Qualifications:
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Bachelor’s degree in a related scientific discipline
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At least 1 year of relevant experience in the pharmaceutical/biotech/medical device industry
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Working knowledge of GCPs, Trial Master Files, ICH guidelines or experience working in a regulated environment
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Working experience with an electronic trial master file (eTMF) system and strong database skills
- Proficient with office automation tools, such as Microsoft Office and the Google suite of apps
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Strong work ethic and demonstrated ability to deliver assignments on time
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Attention to details and organizational skills
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Ability to coordinate and prioritize multiple tasks
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Good problem-solving skills
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Strong communication skills
Preferred Qualifications:
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Positive, self-starter, flexible; ability to adapt to changing priorities
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Ability to establish and maintain effective working relationships in a team environment
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Ability to work collaboratively in a dynamic and fast paced environment
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GRAIL is seeking a highly motivated, self-starter Enterprise Inside Sales Representative to open doors and build new relationships with self-insured employers, life insurers, payers and first responders in an assigned territory.
You will identify companies and contacts for outreach, secure meetings with key decision-makers, and manage a robust pipeline of marketing qualified leads. You may engage with full sales-cycle management of midmarket deals in partnership with the sales team. This role will work in collaboration with the Enterprise (Employer, Health Plan, Life Insurance and first responders) and Marketing teams and report to the Inside Sales Manager.
This role is a great “foot in the door” opportunity for a career in B2B/enterprise sales.
This role is based in Menlo Park, California, and will move to Sunnyvale, California in Fall 2026. It offers a flexible work arrangement, with the ability to work from GRAIL's office or from home. Our current flexible work arrangement policy requires that a minimum of 40%, or 16 hours, of your total work week be on-site. Your specific schedule, determined in collaboration with your manager, will align with team and business needs and could exceed the 40% requirement for the site. At our Menlo Park campus, Tuesdays and Thursdays are the key days where we encourage on-site presence to engage in events and on-site activities.
Responsibilities:
Required Qualifications:
Preferred Qualifications:
Physical Demands & Working Environment:
The expected hourly rate for this position is expected to be $35.00/hour - $43.00 / hr.
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The Senior Statistical Scientist provides advanced statistical expertise to support research, development, and operational activities across the company. This role involves designing studies, developing analytical strategies, interpreting complex data, and ensuring the scientific rigor of statistical, computational and analytical deliverables. The successful candidate will collaborate cross functionally with lab scientists, data engineers, platform engineers, computational biologists to translate data into meaningful insights that drive evidence-based decisions.
This role is based in Menlo Park, California, and will move to Sunnyvale, California in Fall 2026. It offers a flexible work arrangement, with the ability to work from GRAIL's office or from home. Our current flexible work arrangement policy requires that a minimum of 40%, or 16 hours, of your total work week be on-site. Your specific schedule, determined in collaboration with your manager, will align with team and business needs and could exceed the 40% requirement for the site. At our Menlo Park campus, Tuesdays and Thursdays are the key days where we encourage on-site presence to engage in events and on-site activities.
Responsibilities
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Lead the statistical design, analysis, and interpretation of experiments and studies supporting assay development, validation, and product performance evaluation.
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Develop and implement computational and statistical models, data analysis algorithms, and quantitative tools to support research, development, and operational projects. Conduct and communicate complex statistical analyses using appropriate methodologies such as regression, mixed models, nonparametric tests, multivariate methods, and subsampling techniques.
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Partner with assay scientists and data engineers to ensure appropriate experimental design and data integrity. Provide statistical input into study protocols, reports, and regulatory submission documents.
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Contribute to the development of best practices and standard operating procedures for statistical analyses. Mentor junior scientists and review statistical work to ensure technical accuracy and scientific soundness. Stay current with emerging statistical methodologies, regulatory expectations, and data science innovations.
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Demonstrates success in technical proficiency, creativity, collaboration with others and independent thought. Demonstrates ability to work and communicate effectively in a multi-disciplinary study team
Required Qualifications
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Advanced degree (PhD or Master’s) in Statistics, Biostatistics, Bioinformatics, Applied Mathematics, or a related quantitative field.
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4+ years of post-PhD or 7+ years of post-MS applying statistical and computational methods, preferably in biotechnology, pharmaceuticals, or diagnostics settings.
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Strong knowledge of statistical methodologies such as experimental design, regression, fundamental probability and statistics, Bayesian methods, and multivariate techniques.
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Proficiency in statistical programming R. Python is a plus.
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Experience with data visualization tools.
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Excellent communication skills with the ability to translate complex statistical concepts for non-technical stakeholders.
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Proven ability to lead projects independently. Strong problem-solving skills, attention to detail, and ability to manage multiple projects simultaneously.
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Experience with assay development, assay performance evaluation, or regulatory submissions is a plus.
The expected, full-time, annual base pay scale for this position is $156K-$187K.
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Responsibilities
Required Qualifications
Preferred Qualifications
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The Director, Software Engineering – UK Site Lead is responsible for leading the UK software engineering organization, driving execution of critical business priorities, and ensuring alignment with global engineering strategy. This role provides strategic and operational leadership across multiple teams, delivering high-impact software solutions that support clinical, product, and research milestones. The position translates enterprise strategy into functional execution, drives complex cross-functional initiatives, and ensures organizational effectiveness across the UK software footprint.
You will normally be working a hybrid of remote and office based, with no less than 3 days in the office; when you are working out of our London office, you will be based at 210 Euston Road, London, NW1 2DA, in line with company needs.
Responsibilities
Strategic Leadership & Execution
Translate company and software engineering strategy into actionable plans for the UK organization
Lead delivery of key initiatives across PDx, NHS, and broader UK software priorities
Drive execution of multi-year roadmaps aligned to product development and clinical milestones
Establish clear goals, metrics, and accountability for engineering outcomes
UK Site Leadership
Serve as the primary leader for the UK software organization, representing the site in global leadership forums
Build and scale a high-performing engineering organization aligned to company mission and values
Ensure strong operational execution across all UK-based software teams
Act as the escalation point for technical, organizational, and delivery challenges
Technical & Program Leadership
Define and guide technical direction aligned with enterprise architecture and engineering standards
Oversee development and delivery of scalable systems, including cloud platforms, microservices, and SRE models
Lead complex, cross-functional programs ensuring delivery against timelines and quality standards
Identify and resolve ambiguous, high-impact technical and operational challenges
Cross-Functional Leadership
Partner with Clinical Development, Product, Research, and PDx organizations to deliver integrated solutions
Represent software engineering in governance and decision-making forums
Drive alignment across global teams and ensure visibility into progress, risks, and outcomes
Influence stakeholders at senior and executive levels
Organizational Effectiveness & Governance
Establish governance structures, including working groups and decision forums
Define and implement processes for innovation-to-product transitions and program lifecycle management
Ensure clarity of ownership, accountability, and decision-making across initiatives
Drive continuous improvement in delivery, quality, and team performance
People Leadership & Development
Lead and develop managers and engineering teams
Drive employee engagement, retention, and professional development
Oversee hiring, performance management, and succession planning
Build leadership capability aligned to organizational values and leadership principles
Culture & Engagement
Champion a high-performing, inclusive, and values-driven culture
Partner with HR and leadership to drive engagement initiatives
Leverage employee feedback (e.g., VoG) to improve team effectiveness
Adaptability and Growth Expectation
As our organization continues to evolve and grow, this role may require flexibility in responsibilities and duties. Employees should expect that their role may expand, shift, or be modified to meet changing business needs, strategic priorities, and organizational objectives.
This may include:
Taking on additional responsibilities.
Participating in cross functional projects and initiatives.
Adapting to new technologies, processes, or methodologies.
Supporting other departments or teams during periods of high demand.
Contributing to special projects or temporary assignments as needed.
These job duties are a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
Required Qualifications
Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
15+ years of experience in software engineering or related technical field
Significant leadership experience managing multiple teams or functions
Demonstrated success delivering complex, cross-functional programs
Experience working in global, matrixed organizations
Essential Skills
Strong leadership and influence across cross-functional and global teams
Strategic thinking with the ability to translate vision into execution
Advanced problem-solving skills in complex, ambiguous environments
Deep technical expertise in modern software engineering (cloud, distributed systems, SRE)
Excellent communication and stakeholder management skills, including executive-level interaction
Ability to drive accountability, execution, and measurable outcomes
Experience building and scaling high-performing teams
Working Conditions
Primarily office-based role with expectations of on-site leadership presence in the UK
Requires collaboration across global teams, including US and other international locations
May require flexible working hours to accommodate global time zones
Occasional travel may be required to support cross-site alignment and leadership engagement
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Client Integration Enablement Specialist (Clinical Informatics) #4782
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GRAIL is seeking a Client Integration Enablement Specialist to drive successful onboarding and activation of client integrations across a rapidly expanding portfolio of partners and integration pathways.
This role sits at the intersection of clinical workflows, healthcare technology, and client engagement, serving as a strategic partner to health systems, digital health companies, and provider organizations. The individual will lead client-facing integration efforts, ensuring seamless adoption of Galleri ordering and results workflows across multiple platforms, including Epic (Aura), Athena, Quest, point-to-point HL7 integrations, and other lab platforms.
This role is highly cross-functional and requires the ability to translate between clinical, technical IT, and operational stakeholders to enable scalable, high-quality integrations.
You are approved to work remotely from your City and State. While your primary workplace is your home, you may be required to travel occasionally to a GRAIL office or other locations to perform your work or attend team-related events.
Responsibilities:
Client Integration Enablement & Execution
Workflow Design & Clinical Informatics Leadership
Technical & Integration Expertise
Testing, Validation & Go-Live
Post-Launch Support & Continuous Improvement
Field Enablement & Internal Leadership
These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.
Required Qualifications:
- BS/BA with 2+ years or Master’s with 1+ years of experience in:
- Clinical informatics, healthcare IT, or EHR integrations
- Client-facing implementation or consulting roles
- Strong understanding of:
- Healthcare workflows (clinical, operational, billing)
- EHR systems (Epic, Athena, Cerner, etc.)
- Integration standards (HL7, FHIR, APIs)
- Experience leading client implementations and cross-functional projects.
- Ability to communicate complex technical concepts to non-technical stakeholders.
- Strong problem-solving, organizational, and stakeholder management skills.
- Travel requirement of 10% as required
Preferred Qualifications:
- Experience with Epic (including Aura), Athena, Quest, or lab integrations.
- Epic certifications (Bridges, Beaker, Ambulatory, or related).
- Experience with diagnostic labs, oncology, or population health programs.
- Familiarity with clinical decision support (CDS) and patient engagement workflows.
- Client-facing leadership and consultative approach.
- Deep understanding of clinical + technical workflow intersection.
- Ability to operate in a high-growth, ambiguous environment.
- Strong cross-functional collaboration skills.
- Process-oriented mindset with focus on scalability and quality.
Physical Demands & Working Environment:
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GRAIL Galleri Consultant 1 (Central Illinois / Iowa) #4757
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Responsibilities
Required Qualifications
Preferred Qualifications
Physical Demands & Working Environment:
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GRAIL Galleri Consultant 1 (Phoenix South) #4752
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Responsibilities:
Required Qualifications:
Preferred Qualifications:
Physical Demands & Working Environment:
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Director, Customer Service (Call center environment) #4767
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The Director, Customer Service provides executive-level leadership for the customer service (call center) organization, establishing the strategic vision and operational direction to deliver world-class service. This role oversees multiple teams, regions, or service centers, ensuring that customer service strategies align with corporate objectives and drive customer loyalty, retention, and satisfaction. The Director partners closely with senior executives to influence business strategy and lead transformation initiatives that enhance efficiency, scalability, and customer experience.
This role is based at our Durham, North Carolina, office and offers a flexible working arrangement. It offers a flexible work arrangement, with the ability to work from GRAIL's office or from home. Our current flexible work arrangement policy requires that a minimum of 40%, or 16 hours, of your total work week be on-site. Your specific schedule, determined in collaboration with your manager, will align with team and
Responsibilities:
-
Define and execute the strategic direction for the customer service organization, ensuring alignment with company goals.
-
Lead and oversee multiple customer service teams, regions, or business units, managing managers and senior leaders.
-
Develop and monitor key performance indicators (KPIs), ensuring the organization meets or exceeds customer satisfaction, quality, and operational goals.
-
Partner with executive leadership across functions (e.g., Sales, Operations, Finance, IT, Marketing) to create seamless customer experiences and resolve systemic issues.
-
Oversee departmental budgets, staffing, and resource planning to ensure efficient and cost-effective operations.
-
Drive innovation by implementing new tools, technologies, and service models that enhance customer support and scale with business growth.
-
Serve as the voice of the customer in strategic discussions, influencing company-wide initiatives and priorities.
-
Ensure compliance with legal, regulatory, and quality standards across all service operations.
-
Develop and mentor senior leaders, building a strong pipeline of leadership talent within the customer service function.
-
Represent the company at customer meetings, industry events, and with key stakeholders to reinforce the organization’s commitment to service excellence.
-
These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.
-
Taking on additional responsibilities.
-
Participating in cross functional projects and initiatives.
-
Adapting to new technologies, processes, or methodologies.
-
Supporting other departments or teams during periods of high demand.
-
Contributing to special projects or temporary assignments as needed.
Adaptability and Growth Expectation
As our organization continues to evolve and grow, this role may require flexibility in responsibilities and duties. Employees should expect that their role may expand, shift, or be modified to meet changing business needs, strategic priorities, and organizational objectives.
This may include:
Preferred Qualifications:
-
Bachelor’s degree in Business, Communications, or a related field required; Master’s degree strongly preferred.
-
12+ years of relevant customer service experience, including 5+ years in leadership roles managing large, complex organizations OR candidates with 7+ years of related experience and must have GRAIL experience eligible for consideration.
-
Exceptional leadership and organizational management skills, with the ability to lead leaders and drive alignment across multiple functions.
-
Strategic thinker with proven ability to design and implement customer service strategies that deliver measurable results.
-
Ability to travel 20% as required.
Preferred Qualifications:
-
15+ years of relevant customer service (call center experience), including 8+ years in leadership roles managing large, complex organizations.
-
Demonstrated level of knowledge regarding applicable regulatory standards commensurate with the position's complexity and scope, contributing to organizational regulatory compliance. Minimal applicable standards for this position include:
-
Clinical laboratory regulations (e.g. CAP, CLIA, NYSDOH, ISO 15189)
-
Protected health information (e.g. HIPAA, GDPR)
-
Strong financial and business acumen, with experience managing large budgets and driving operational efficiency.
-
Expertise in customer service operations, including contact center management, customer experience strategy, and process optimization.
-
Excellent communication and influencing skills to engage effectively with executives, employees, and external stakeholders.
-
Proven track record of leading large-scale transformation, change management, and technology adoption initiatives.
-
Strong commitment to customer advocacy and delivering outstanding customer experiences.
-
Office-based environment with flexibility for hybrid or remote work depending on business needs.
-
Extended work hours may be required to address critical issues, strategic initiatives, or global operations.
-
Frequent interaction with executive leadership, senior stakeholders, and external partners.
-
Regular travel may be required to company sites, customer locations, and industry events.
Working Conditions
-
Physical Demands & Working Environment:
-
Hours and days may vary depending on operational needs.
-
Standing or sitting for long periods of time may be necessary.
-
May be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugation.
-
Some lifting (up to 25 pounds) may be necessary
-
Ability to travel 20% as required
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Director, Customer Service (Call center environment) #4767
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The Director, Customer Service provides executive-level leadership for the customer service (call center) organization, establishing the strategic vision and operational direction to deliver world-class service. This role oversees multiple teams, regions, or service centers, ensuring that customer service strategies align with corporate objectives and drive customer loyalty, retention, and satisfaction. The Director partners closely with senior executives to influence business strategy and lead transformation initiatives that enhance efficiency, scalability, and customer experience.
This role is based in Menlo Park, California, and will move to Sunnyvale, California in Fall 2026. It offers a flexible work arrangement, with the ability to work from GRAIL's office or from home. Our current flexible work arrangement policy requires that a minimum of 40%, or 16 hours, of your total work week be on-site. Your specific schedule, determined in collaboration with your manager, will align with team and business needs and could exceed the 40% requirement for the site. At our Menlo Park campus, Tuesdays and Thursdays are the key days where we encourage on-site presence to engage in events and on-site activities.
Responsibilities:
-
Define and execute the strategic direction for the customer service organization, ensuring alignment with company goals.
-
Lead and oversee multiple customer service teams, regions, or business units, managing managers and senior leaders.
-
Develop and monitor key performance indicators (KPIs), ensuring the organization meets or exceeds customer satisfaction, quality, and operational goals.
-
Partner with executive leadership across functions (e.g., Sales, Operations, Finance, IT, Marketing) to create seamless customer experiences and resolve systemic issues.
-
Oversee departmental budgets, staffing, and resource planning to ensure efficient and cost-effective operations.
-
Drive innovation by implementing new tools, technologies, and service models that enhance customer support and scale with business growth.
-
Serve as the voice of the customer in strategic discussions, influencing company-wide initiatives and priorities.
-
Ensure compliance with legal, regulatory, and quality standards across all service operations.
-
Develop and mentor senior leaders, building a strong pipeline of leadership talent within the customer service function.
-
Represent the company at customer meetings, industry events, and with key stakeholders to reinforce the organization’s commitment to service excellence.
-
These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.
-
Taking on additional responsibilities.
-
Participating in cross functional projects and initiatives.
-
Adapting to new technologies, processes, or methodologies.
-
Supporting other departments or teams during periods of high demand.
-
Contributing to special projects or temporary assignments as needed.
Adaptability and Growth Expectation
As our organization continues to evolve and grow, this role may require flexibility in responsibilities and duties. Employees should expect that their role may expand, shift, or be modified to meet changing business needs, strategic priorities, and organizational objectives.
This may include:
Preferred Qualifications:
-
Bachelor’s degree in Business, Communications, or a related field required; Master’s degree strongly preferred.
-
12+ years of relevant customer service experience, including 5+ years in leadership roles managing large, complex organizations OR candidates with 7+ years of related experience and must have GRAIL experience eligible for consideration.
-
Exceptional leadership and organizational management skills, with the ability to lead leaders and drive alignment across multiple functions.
-
Strategic thinker with proven ability to design and implement customer service strategies that deliver measurable results.
-
Ability to travel 20% as required.
Preferred Qualifications:
-
15+ years of relevant customer service (call center experience), including 8+ years in leadership roles managing large, complex organizations.
-
Demonstrated level of knowledge regarding applicable regulatory standards commensurate with the position's complexity and scope, contributing to organizational regulatory compliance. Minimal applicable standards for this position include:
-
Clinical laboratory regulations (e.g. CAP, CLIA, NYSDOH, ISO 15189)
-
Protected health information (e.g. HIPAA, GDPR)
-
Strong financial and business acumen, with experience managing large budgets and driving operational efficiency.
-
Expertise in customer service operations, including contact center management, customer experience strategy, and process optimization.
-
Excellent communication and influencing skills to engage effectively with executives, employees, and external stakeholders.
-
Proven track record of leading large-scale transformation, change management, and technology adoption initiatives.
-
Strong commitment to customer advocacy and delivering outstanding customer experiences.
-
Office-based environment with flexibility for hybrid or remote work depending on business needs.
-
Extended work hours may be required to address critical issues, strategic initiatives, or global operations.
-
Frequent interaction with executive leadership, senior stakeholders, and external partners.
-
Regular travel may be required to company sites, customer locations, and industry events.
Working Conditions
-
Physical Demands & Working Environment:
-
Hours and days may vary depending on operational needs.
-
Standing or sitting for long periods of time may be necessary.
-
May be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugation.
-
Some lifting (up to 25 pounds) may be necessary
-
Ability to travel 20% as required
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Apply to Grailbio
Staff Site Reliability Engineer (SRE) | Dev Ops Engineer #4770
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GRAIL is seeking a Staff Site Reliability / DevOps Engineer to lead the reliability, scalability, and security of our cloud-native platform. This role operates at the intersection of infrastructure engineering, platform strategy, and organizational leadership, supporting systems that power large-scale data processing and cutting-edge cancer detection technologies.
You will define and drive infrastructure standards across teams, represent reliability and performance in architecture decisions, and build systems that scale well beyond your direct ownership. This is a highly technical, high-impact role combining hands-on engineering with cross-functional influence and mentorship.
Onsite Expectations You will work on-site full-time at our office located in Menlo Park, California. Beginning in Fall 2026, you will work at our new headquarters in Sunnyvale, California.
Reponsibilities
- Design, build, and operate highly available, fault-tolerant cloud infrastructure across AWS, GCP, and/or Azure
- Architect and maintain scalable CI/CD pipelines and deployment frameworks for enterprise-grade software delivery
- Lead infrastructure-as-code adoption and maturity using tools such as Terraform, CloudFormation, and Ansible
- Own Kubernetes reliability across multi-cluster environments, including upgrades, scaling, and workload lifecycle management
- Establish and evolve observability platforms (metrics, logs, traces) and define SLO/SLI frameworks across teams
- Lead incident response for critical outages, drive root cause analysis, and implement preventative improvements
- Optimize infrastructure for cost, performance, and scalability, partnering closely with engineering and finance stakeholders
- Define and enforce DevOps, reliability, and security best practices across the organization
- Partner cross-functionally with engineering, data, QA, security, and IT teams to design resilient systems
- Mentor engineers and contribute to technical leadership through design reviews, standards, and knowledge sharing
- Conduct a comprehensive assessment of the current infrastructure, drive infrastructure-as-code adoption to 95%+ across critical systems, and establish clear health and reliability baselines for the Kubernetes platform
- Standardize observability using modern tooling and implement an SLO/SLI framework adopted across multiple product teams, including defined SLAs for critical data systems
- Strengthen security and compliance posture across cloud environments by implementing consistent baselines, launching a compliance-as-code framework, and reducing mean time to resolution (MTTR) for production incidents
- Define, document, and drive adoption of engineering standards, best practices, and operational guidelines across platform and product teams
- Develop and align stakeholders on a forward-looking platform reliability and infrastructure roadmap
- Demonstrate measurable mentorship and technical leadership impact across the engineering organization
- Evaluate and provide recommendations on emerging infrastructure needs, including support for AI/ML and advanced data workloads
These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.
What Success Looks Like in Your First Year
Required Qualifications
- BS in Computer Science, Engineering, or related field, or equivalent experience
- 8+ years of experience in Site Reliability Engineering, DevOps, or platform engineering
- Strong hands-on experience with at least one major cloud platform (AWS, GCP, or Azure)
- Experience implementing infrastructure-as-code solutions (Terraform, CloudFormation, or similar)
- Experience designing and operating CI/CD pipelines (e.g., GitLab CI, GitHub Actions, Jenkins)
- Hands-on experience with Kubernetes and containerized systems in production environments
- Proficiency in scripting or programming for automation (e.g., Python, Go, Bash, or PowerShell)
- Experience with observability and monitoring tools (e.g., Prometheus, Grafana, OpenTelemetry, Datadog)
- Strong understanding of networking, security, and distributed systems fundamentals
- Experience working in regulated environments and familiarity with frameworks such as ISO 27001, NIST, SOC 2, or HIPAA
Preferred Qualifications
- 10+ years of experience in SRE, DevOps, or infrastructure engineering
- Experience operating multi-cluster Kubernetes environments (e.g., EKS, GKE) at scale
- Familiarity with GitOps practices (e.g., ArgoCD, Flux)
- Experience with data platforms and pipelines (e.g., Kafka, Airflow, Spark, Snowflake, BigQuery)
- Experience implementing SLO/SLI frameworks and reliability practices across multiple teams
- Strong background in cloud security, including IAM, zero-trust architecture, and secrets management
- Experience with compliance-as-code and security tooling (e.g., OPA, Snyk, Checkov)
- Exposure to AI/ML or large-scale data infrastructure workloads
- Experience in healthcare, biotech, or other regulated industries
- Relevant cloud or Kubernetes certifications (e.g., AWS DevOps, CKA/CKS, GCP DevOps)
Physical Demands and Working Environment
Adaptability and Growth Expectation
As the organization evolves, responsibilities may expand or shift to meet business needs. This may include:
- Taking on additional technical or leadership responsibilities
- Participating in cross-functional initiatives and strategic projects
- Adapting to new technologies, tools, and methodologies
- Supporting other teams during periods of high demand
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GRAIL is seeking a highly motivated and detail-oriented Quality Systems Training Manager to support the execution, administration, and continuous improvement of the Quality Systems Training Program within Veeva’s Learning Management System (LMS). This role is responsible for managing key operational aspects of training within the Quality Management System (QMS), with a strong focus on quality training compliance, Veeva Vault LMS administration and configuration, and inspection readiness.
The Quality Systems Training Manager partners cross-functionally with Quality, Document Control, Clinical Laboratory Operations, functional leaders, document authors, and other stakeholders to ensure training requirements are effectively implemented, maintained, monitored, and documented in accordance with applicable regulatory, accreditation, and business requirements. This role supports training program effectiveness through strong system oversight, compliant training administration, metrics and reporting, audit support, and continuous improvement initiatives.
This role is based at our Durham, North Carolina, office. It offers a flexible work arrangement, with the ability to work from GRAIL's office or from home. Our current flexible work arrangement policy requires that a minimum of 60%, or 24 hours, of your total work week be on-site. Your specific schedule, determined in collaboration with your manager, will align with team and business needs and could exceed the 60% requirement for the site.
Responsibilities:
Quality Systems Training Program Execution
-
Support the execution and continuous improvement of the Quality Systems Training Program in alignment with GRAIL’s QMS, regulatory requirements, and internal compliance expectations.
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Partner with Quality leadership and cross-functional stakeholders to implement quality training strategies that support business initiatives, role readiness, and organizational effectiveness.
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Ensure training processes are administered in a compliant, consistent, and inspection-ready manner across applicable functions.
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Support standardization of training practices, governance, and documentation to promote effectiveness, scalability, and consistency across the organization.
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Administer and maintain training objects within Veeva Vault LMS, including learner roles, curricula, training assignments, notifications, dashboards, reports, and related system configuration elements.
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Support ongoing LMS configuration and optimization to ensure role-based training assignments, curricula structures, training-dependent access, and reporting capabilities remain accurate and aligned to business needs.
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Partner with IT and applicable business owners to support training-related onboarding and access workflows, as required.
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Partner with Document Control, document authors, training leads, functional leads, and process owners to translate document changes and procedural updates into appropriate training assignments and curricula updates.
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Support administration of training forms, records, and associated documentation in accordance with Good Documentation Practices (GDP) and document control requirements.
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Help ensure training metadata, assignment logic, and LMS structures are configured appropriately to support compliant training issuance and completion tracking.
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Contribute to special projects and broader program enhancements related to quality systems training, LMS process improvements, lab training functionality, and inspection readiness initiatives.
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Support training effectiveness activities by evaluating metrics, learner feedback, competency outcomes, deviations, CAPAs, and audit observations related to training systems and processes.
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May participate in internal audits, external inspections, and other readiness activities by preparing training-related documentation, reports, evidence, and responses to requests.
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Support Veeva LMS administration and coordination of clinical lab training and on-the-job training (OJT) processes in collaboration with laboratory leadership, functional leads, and qualified trainers.
-
Partner with clinical lab stakeholders to help ensure training documentation, training records, and competency-related records are maintained and organized in accordance with applicable procedures and retention requirements.
Veeva Vault LMS Administration and Configuration
Required Qualifications:
-
Bachelor’s degree in Life Sciences, Education, Quality, Regulatory, Clinical Laboratory Science, or a related discipline.
- Experience working in a regulated environment governed by one or more of the following: GxP, ISO 13485, ISO 15189, 21 CFR Part 820, 21 CFR Part 493 (CLIA), CAP, and 21 CFR Part 11.
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Progressive experience in training, quality systems, learning management systems, or regulated operations within the life sciences, medical device, biotech, diagnostics, or clinical laboratory environment.
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Experience administering or supporting a Learning Management System (LMS) in a regulated environment.
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Experience supporting or managing training processes tied to quality systems, controlled documents, and role-based training requirements.
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Strong analytical, organizational, and project management skills, with the ability to manage multiple priorities and stakeholders simultaneously.
-
Strong written and verbal communication skills, including the ability to facilitate training, communicate requirements clearly, and partner effectively across functions.
-
Inspection readiness mindset and experience supporting training-related compliance activities.
Preferred Qualifications:
-
Experience with Veeva Vault Training / Veeva Vault QMS, including curricula, learner roles, training assignments, reporting, and configuration support.
-
Experience supporting clinical laboratory training, on-the-job training documentation, or competency-related training processes.
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Experience supporting audit responses, regulatory inspections, CAPAs, deviations, and training remediation activities.
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Familiarity with document control, quality records management, and Good Documentation Practices for both electronic and paper records.
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Experience developing or revising training materials, technical documentation, SOP-associated training content, and job aids.
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Experience with reporting and trend analysis to support training compliance and management review.
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New York State Department of Health experience or familiarity is preferred, but not required.
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Working knowledge of regulated training program administration within a QMS, particularly Veeva LMS.
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Strong understanding of role-based training assignment logic, curricula management, and LMS workflow administration.
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Ability to interpret training needs and convert them into actionable system, process, or documentation updates.
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Ability to assess training data and metrics to identify compliance risks, gaps, and improvement opportunities.
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Ability to work both strategically and tactically, balancing day-to-day administration with broader process improvement efforts.
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Ability to manage sensitive, controlled, and compliance-related documentation with accuracy and attention to detail.
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Ability to support internal clients with a high level of responsiveness, professionalism, and service orientation.
Regulatory and Compliance Environment:
This role operates in a regulated environment and is expected to support training processes in accordance with applicable internal procedures and external requirements, which may include:
-
GxP requirements
-
ISO 13485
-
ISO 15189
-
21 CFR Part 820
-
21 CFR Part 493 (CLIA)
-
CAP requirements
-
21 CFR Part 11
-
Good Documentation Practices (GDP)
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GRAIL Galleri Consultant 1 (Long Island East) #4750
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Responsibilities:
Required Qualifications :
Preferred Qualifications
Physical Demands & Working Environment:
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Senior Medical Science Liaison (Field Based - So. Cal & Hawaii) # 4708
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Responsibilities:
Required Qualifications:
Preferred Qualifications:
Physical Demands and Working Environment:
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The Equipment Engineer I will be responsible for supporting the development and documentation of return-to-service procedures following maintenance, repairs, or major modifications to advanced laboratory equipment, all in alignment with applicable regulatory requirements.The supported equipment spans a broad range, including next-generation sequencing (NGS) platforms and automated liquid handling systems. The engineer will work closely with Engineering Operations, Process Engineering, Automation Engineering and Quality Assurance. Success in this position requires strong interpersonal skills, effective technical writing, and exceptional troubleshooting abilities.
This position is onsite full-time, with 5 days per week at our Durham, NC facility. Additionally, the role requires participation in a rotating schedule for weekend and holiday coverage (when applicable), as part of ensuring continuous support for critical laboratory operations.
Responsibilities:
-
Perform and document troubleshooting, recovery, debugging, and repairs on laboratory systems and equipment.
-
Create and update: procedures, work instructions, guidelines, and testing documents such as installation / operational / verifications, standard operating procedures (SOP)
-
Support root cause investigations that drive for resolutions to completion.
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Execute Equipment Lifecycle Management processes and procedures by supporting and maintaining equipment records for traceability purposes in compliance with CLIA/CAP and ISO 13485 requirements.
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Collaborate with validation engineers to draft, review and execute equipment qualification protocols.
-
Recommend and implement changes to ensure ongoing high-quality and efficient engineering operations procedures as part of the continuous improvement process.
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Support the planning and execution of qualification activities ensuring compliance with established procedures and guidelines.
-
Participate and adhere to GRAIL’s policies and guidelines
-
Work closely with Compliance, Engineering, Quality and Regulatory to implement and follow the required policies and procedures for the lifecycle of equipments
-
Partner cross-functionally to enable effective technology transfer and continuous workflow improvements.
Required Qualifications:
-
Bachelor’s degree or equivalent in Engineering, Physics, Chemistry, or similar Life Sciences discipline.
-
0 - 1 years generating technical documentation within a regulated environment
-
0 -1 years experience completing work in accordance with stated deadlines
-
0 -1 years experience contributing to cross-functional team initiatives
-
0 -1 years technical troubleshooting and root cause analysis experience
-
Good to excellent communication skills to work independently and provide internal customer support.
-
Good to excellent time management skills to support a fast paced working environment.
-
Basic to good knowledge of laboratory equipment and systems.
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Basic to good knowledge creating and interpreting process and material flow diagrams
-
Ability to take initiative and independently drive projects to completion with detailed and efficient execution and reporting
Preferred Qualifications:
1+ years experience with asset management softwares
1+ years experience using Laboratory Information Management Systems (LIMS)
1+ years experience maintaining low volume automated liquid handling systems (e.g. MultiFlo/Bravo, STAR/STARlet, Echo, Lynx, high throughput NGS sequencers)
1+ years experience writing and implementing test protocols and procedures
1+ years experience using Green Button Go
Physical Demands & Qualifications
-
Regularly required to stand, sit, walk, climb stairs/ladders, kneel, crouch, and wear safety gear.
-
Occasionally work with dry ice or materials stored at very low temperatures.
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Must be able to stand or sit for long periods of time.
-
May be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugation.
-
Must regularly lift and / or move up to 10 pounds.
-
Must frequently lift and/or move up to 25 pounds.
-
Must occasionally lift and/or move up to 50 pounds.
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Responsibilities:
Required Qualifications:
Preferred Qualifications:
Physical Demands & Working Environment:
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This is a great opportunity to join the growing commercial team at GRAIL, as a GRAIL Galleri Consultant (GGC), working hand in hand with sales leadership and internal stakeholders to execute the go to market sales strategy for GRAIL’s revolutionary MCED (multi-cancer early detection) product Galleri. https://www.galleri.com/
This is a customer-focused position that requires a “market builder” mindset. A successful GGC acts with urgency and passion to engage physicians and their staff to think differently about cancer screening and change the way they practice, integrating MCED technology into their office workflow, and consistently offering it to appropriate patients with the goal to identify more cancers sooner.
GRAIL is the first company in the world to bring MCED technology to patients and clinicians - this is a rare opportunity in one's career!
The GGC role is an in-person selling role, with the expectation that candidates spend the majority of their time (>85%) making in-person visits to targeted physician practices, planning and supporting events, and executing on Company initiatives.
This position is field based and will oversee the Indianapolis Territory, which includes Fort Wayne, Kokomo, and Muncie. Candidates must reside within the territory in one of these locations - Indianapolis or surrounding areas.
We’re building a world-class team to take on one of healthcare’s most important challenges. Are you ready to join us?
Responsibilities:
Required Qualifications:
Preferred Qualifications:
Physical Demands & Working Environment:
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Senior Director, Payer Engagement (Market Access) #4605
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Responsibilities:
Required Qualifications:
Preferred Qualifications:
Physical Demands & Working Environment:
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The Senior Compensation & Benefits Analyst provides advanced analytical, technical, and consultative support for the organization’s compensation and benefits programs. This role applies professional expertise to conduct complex analyses, interpret market and internal data, evaluate program effectiveness, and support the development and refinement of Total Rewards strategies. The Senior Analyst works with significant independence, providing insights to HR and business leaders, contributing to compensation and benefits planning cycles, and advising on program administration and policy interpretation. The role supports the company’s ability to maintain competitive, equitable, and compliant Total Rewards programs through high-level analytical contributions and cross-functional collaboration.
This is a high-impact individual contributor role that is ideal for a Total Rewards professional who thrives in hands-on work.
You will work on-site full-time (5-days a week) at our office located in Menlo Park/Sunnyvale, CA.
Responsibilities:
Lead advanced analyses of compensation, benefits, and workforce data to support program evaluation, individual analysis, budgeting, and strategic decision-making.
Respond to and resolve Tier 1 Workday HelpDesk tickets related to Compensation & Benefits, escalating issues when necessary.
Collaborate in managing relationships with insurance carriers and benefits brokers to ensure the correct administration of benefits programs.
Perform audits of Benefits enrollment data across Workday, vendor, and payroll systems to ensure accuracy and data consistency.
Process payroll-related entries for LOA, Workers' Compensation, and assist with bi-weekly payroll preparation and audit requests.
Assist in the annual planning, testing, employee communications, execution, and reporting of Compensation Planning and Open Enrollment in Workday, providing support to employees during the process and ensuring data accuracy.
Maintain plan documentation and internal resources.
Help ensure compliance with federal, state and local regulations.
Prepare and analyze benefits utilization, cost trends, and participation metrics to support program assessments and recommendations.
Oversee compensation and benefits survey submissions by ensuring accurate job matching, data integrity, and alignment with market practices.
Develop and enhance recurring and ad-hoc reports, dashboards, and models that inform compensation and benefits program decisions.
Conduct market benchmarking and internal equity assessments to support pay recommendations and program adjustments.
Interpret compensation and benefits policies and provide guidance to HR partners and managers on program administration and requirements.
Support compliance activities by preparing documentation, analyzing data for regulatory reporting, and participating in audit reviews.
Contribute to the design, testing, and implementation of enhancements to compensation and benefits processes, tools, and procedures.
Required Qualifications:
Bachelor’s degree in Human Resources, Business Administration, Finance, Data Analytics, or related field.
5+ years of relevant work experience in compensation, benefits, HR analytics, or related functions; OR Master’s degree with 2+ years of relevant experience.
Preferred Qualifications:
Advanced analytical skills with ability to model compensation scenarios, interpret large data sets, and generate actionable insights.
Strong understanding of compensation design principles, salary structures, incentive plans, and benefits programs.
Knowledge of human resources principles and practices, including federal and state employment laws and regulations related to employee benefits, leave of absence, and total rewards programs.
Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUPs, formulas, modeling) and experience with HRIS, compensation, and reporting systems (e.g., Workday, SAP, Oracle, or similar), Google Workspace
Strong project management and organizational skills with ability to handle multiple priorities in a deadline-driven environment.
Excellent written and verbal communication skills, including the ability to translate complex data into clear and compelling narratives.
Collaborative working style with strong relationship-building skills across HR, Finance, and business teams.
Strong commitment to confidentiality, high level of integrity, discretion, and sound judgement and professionalism when managing sensitive HR and employee data.
Continuous improvement mindset with ability to identify and implement operational enhancements.
Physical Demands & Working Environment:
Standard office environment with frequent use of HR systems, data analysis tools, and Google Workspace applications.
Regular collaboration with HR, Finance/Accounts Payable, Legal, and business stakeholders, as well as external vendors and consultants.
May require extended hours during compensation planning, open enrollment, or year-end cycles.
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The Senior Compensation & Benefits Analyst provides advanced analytical, technical, and consultative support for the organization’s compensation and benefits programs. This role applies professional expertise to conduct complex analyses, interpret market and internal data, evaluate program effectiveness, and support the development and refinement of Total Rewards strategies. The Senior Analyst works with significant independence, providing insights to HR and business leaders, contributing to compensation and benefits planning cycles, and advising on program administration and policy interpretation. The role supports the company’s ability to maintain competitive, equitable, and compliant Total Rewards programs through high-level analytical contributions and cross-functional collaboration.
This is a high-impact individual contributor role that is ideal for a Total Rewards professional who thrives in hands-on work.
You will work on-site full-time (5-days a week) at our office located in Durham, North Carolina.
Responsibilities:
Lead advanced analyses of compensation, benefits, and workforce data to support program evaluation, individual analysis, budgeting, and strategic decision-making.
Respond to and resolve Tier 1 Workday HelpDesk tickets related to Compensation & Benefits, escalating issues when necessary.
Collaborate in managing relationships with insurance carriers and benefits brokers to ensure the correct administration of benefits programs.
Perform audits of Benefits enrollment data across Workday, vendor, and payroll systems to ensure accuracy and data consistency.
Process payroll-related entries for LOA, Workers' Compensation, and assist with bi-weekly payroll preparation and audit requests.
Assist in the annual planning, testing, employee communications, execution, and reporting of Compensation Planning and Open Enrollment in Workday, providing support to employees during the process and ensuring data accuracy.
Maintain plan documentation and internal resources.
Help ensure compliance with federal, state and local regulations.
Prepare and analyze benefits utilization, cost trends, and participation metrics to support program assessments and recommendations.
Oversee compensation and benefits survey submissions by ensuring accurate job matching, data integrity, and alignment with market practices.
Develop and enhance recurring and ad-hoc reports, dashboards, and models that inform compensation and benefits program decisions.
Conduct market benchmarking and internal equity assessments to support pay recommendations and program adjustments.
Interpret compensation and benefits policies and provide guidance to HR partners and managers on program administration and requirements.
Support compliance activities by preparing documentation, analyzing data for regulatory reporting, and participating in audit reviews.
Contribute to the design, testing, and implementation of enhancements to compensation and benefits processes, tools, and procedures.
Required Qualifications:
Bachelor’s degree in Human Resources, Business Administration, Finance, Data Analytics, or related field.
5+ years of relevant work experience in compensation, benefits, HR analytics, or related functions; OR Master’s degree with 2+ years of relevant experience.
Preferred Qualifications:
Advanced analytical skills with ability to model compensation scenarios, interpret large data sets, and generate actionable insights.
Strong understanding of compensation design principles, salary structures, incentive plans, and benefits programs.
Knowledge of human resources principles and practices, including federal and state employment laws and regulations related to employee benefits, leave of absence, and total rewards programs.
Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUPs, formulas, modeling) and experience with HRIS, compensation, and reporting systems (e.g., Workday, SAP, Oracle, or similar), Google Workspace
Strong project management and organizational skills with ability to handle multiple priorities in a deadline-driven environment.
Excellent written and verbal communication skills, including the ability to translate complex data into clear and compelling narratives.
Collaborative working style with strong relationship-building skills across HR, Finance, and business teams.
Strong commitment to confidentiality, high level of integrity, discretion, and sound judgement and professionalism when managing sensitive HR and employee data.
Continuous improvement mindset with ability to identify and implement operational enhancements.
Physical Demands & Working Environment:
Standard office environment with frequent use of HR systems, data analysis tools, and Google Workspace applications.
Regular collaboration with HR, Finance/Accounts Payable, Legal, and business stakeholders, as well as external vendors and consultants.
May require extended hours during compensation planning, open enrollment, or year-end cycles.
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GRAIL is seeking a Senior Data Scientist to join the Machine Learning team within the Computational Biology and Machine Learning (CBML) group. In this role, you will work at the intersection of machine learning, genomics, and clinical science to advance early cancer detection. You will collaborate closely with scientists, engineers, and clinicians to identify novel biological signals, improve classification performance, and develop innovative approaches for cancer detection and categorization using GRAIL’s rich sequencing datasets.
This is a highly impactful role where you will apply state-of-the-art machine learning techniques—including modern AI approaches—to real-world clinical challenges. Your work will directly contribute to scientific discoveries, peer-reviewed publications, and the development of transformative products for early cancer detection.
This is a hybrid role based in Menlo Park, CA (moving to Sunnyvale, CA in Fall 2026). Our current flexible work arrangement policy requires that a minimum of 40%, or 16 hours, of your total work week be on-site. Your specific schedule, determined in collaboration with your manager, will align with team and business needs and could exceed the 40% requirement for the site.
Responsibilities:
Envision, design, and lead projects to evaluate and improve machine learning classifier performance for cancer detection
Collaborate cross-functionally with scientists, engineers, and clinicians to plan, execute, and interpret experiments
Develop high-quality, reproducible, and scalable software aligned with sound engineering principles
Apply best practices in machine learning and statistics to generate robust, interpretable, and reliable results
Analyze large-scale sequencing and genomics datasets to extract meaningful biological insights
Contribute to the development and evaluation of novel machine learning methods, including deep learning approaches
Communicate findings and present updates regularly in technical and cross-functional forums
Contribute to scientific publications, internal tools, and production systems
These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.
Required Qualifications
Required Qualifications
Ph.D. in Bioinformatics, Computational Biology, Computer Science, Statistics, Machine Learning, or a related field with 2+ years of relevant experience, OR
M.S. with 4+ years of relevant experience, OR
B.S. with 6+ years of relevant experience, or equivalent practical experience
2+ years of experience applying machine learning or statistical modeling in a research or production environment
Strong expertise in data analysis using Python or R
Deep understanding of modern machine learning and statistical methods
Experience developing reproducible, well-structured code in a collaborative environment
Strong written and verbal communication skills
Preferred Qualifications:
Experience with modern AI techniques, including deep learning and/or large language model (LLM) training or adaptation
Experience working with sequencing or genomics data and deriving biological insights
Track record of scientific contributions (e.g., publications, tools, datasets, patents, or conference presentations)
Experience with system-level programming languages (e.g., Go, Java, C, C++)
Familiarity with version control (e.g., Git) and reproducible research practices in Linux environments
Demonstrated ability to independently drive projects while collaborating effectively across teams
Interest in translating research innovations into production-ready systems
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Associate Director, Medical Device Labeling and UDI # 4648
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GRAIL Galleri Consultant 1 - (Mountain Corridor) #4684
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Staff Data Engineer - (Durham NC or Menlo Park, CA) - #4571
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GRAIL’s Research department is seeking a Staff Data Engineer to lead the design, development, and evolution of data systems that power GRAIL’s product pipeline, from sample collection through processing, analysis, and regulatory submission. This role operates at the intersection of computational science, engineering, and clinical research, enabling high-impact decision-making across the organization.
The Staff Data Engineer is a technical leader who partners with scientists, statisticians, and engineering teams to shape system architecture and deliver robust, analysis-ready datasets. This individual operates with a high degree of autonomy, tackling complex and ambiguous challenges, and influencing cross-functional teams to align on data standards, best practices, and long-term solutions.
They will develop deep expertise in GRAIL’s end-to-end data lifecycle, including EDC, LIMS, Bioinformatics Pipelines, and TidyData, an internally-developed system that aggregates and serves combined datasets. They will lead efforts to improve interoperability, scalability, and data quality across these systems.
The Staff Data Engineer will also collaborate with software engineers and scientists to develop dataset requirements, develop code and procedures to support dataset generation, perform QC, and troubleshoot issues that arise. As needed, the Staff Data Engineer will also contribute to new reporting, data visualization, and statistical analysis features.
Impact & Scope
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Own and drive large, complex data initiatives that impact multiple teams and stages of the product pipeline
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Define and evolve data architecture, standards, and best practices across systems
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Influence technical direction and strategy for data engineering within Research and partner organizations
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Act as a subject matter expert and technical leader, guiding others and elevating team capabilities
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Solve ambiguous, high-impact problems requiring deep technical judgment and cross-domain understanding
Responsibilities
Collaborate with data scientists, biostatisticians, and clinical teams to deliver data solutions and sample selections that support clinical trial and research analysis goals
Translate complex scientific and analytical requirements into robust, reusable data solutions
Contribute to data quality frameworks, including standards for validation, reconciliation, and observability across datasets
Drive self-service data platform strategy, implementation and tooling, adoption through training and documentation
Lead efforts to standardize and improve dataset generation, QC, and reporting workflows
Evaluate and introduce new technologies, methodologies, and best practices to improve data management in a regulated biotechnology environment
Mentor other engineers and contribute to technical leadership, standards, and best practices across the organization
These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion
Required Qualifications
BS with 8+ years, MS with 5+ years, or PhD with 3+ years of experience in a computational or scientific field (life science, computer science, engineering, mathematics, statistics, bioinformatics, etc.)
Advanced proficiency in Python or R, with strong software engineering fundamentals
Demonstrated experience designing end-to-end data systems and architectures — from ingestion and transformation to orchestration and visualization
Deep understanding of data modeling, pipelines, orchestration, and data quality practices
Proven ability to lead complex, cross-functional projects with significant business or scientific impact
Strong communication skills, with the ability to influence technical and non-technical stakeholders
Experience operating with high autonomy in ambiguous problem spaces
Preferred Qualifications
Experience with distributed systems or system-level programming (Go, Java, C++)
Familiarity with bioinformatics, clinical data systems, or molecular biology concepts
Experience with cloud platforms (AWS) and modern data infrastructure
Experience driving technical strategy, standards, or platform adoption
Intermediate experience with AI-assisted development workflows
Strong SQL and data warehousing expertise
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Senior Staff Counsel, Commercial Transactions #4625
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Payer Engagement Account Director (Market Access) #4606
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Senior Director, Payer Engagement (Market Access) #4605
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Commercial Analytics and Forecasting Manager #4604
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Staff Software Engineer – Data Team (Durham, NC) #4433
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Staff Software Engineer – Data Team (Menlo Park, CA) #4433
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