About the role

We're scaling fast, and we need our IT infrastructure to keep up. We're looking for an IT Engineer based in Poland to join a nimble, cross-functional team supporting a distributed, Global workforce across various time zones. In this role, you'll be a key player in keeping our systems, tools, and people running smoothly – balancing day-to-day end-user support with longer-term infrastructure and automation work. You'll need strong communication skills, a solutions and system oriented mindset, as well as a bias for action. This is a hybrid role with an expectation of 2–3 days in office per week.

The ideal candidate is excited to help support team members globally, build automated systems that scale, and have experience managing identity and access in Okta and Google Workspace as well as working knowledge in the following SaaS platforms Atlassian, Slack, and MDM platforms Jamf and Intune.

As a IT Engineer at Starburst you will: 

• Help with the design of Starburst's MDM strategy building scalable, secure, and seamless experiences in Jamf and Intune – serving as the primary driver of endpoint management across the organization.
• Help manage Okta with working knowledge of concepts such as SSO, SCIM, least privilege, role-based access, provisioning, and de-provisioning as well as enforce strong security policies.
• Ability to develop complex automations using Okta Workflows, Workato, or similar iPaaS/automation tools as well as incorporating and working with 3rd party APIs.
• Manage collaboration tools Slack, Microsoft 365, and primarily Google Workspace including app suite and enforcing email security policies.
• Manage GitHub and enforce collaboration and development policies (code review and security).
• Provide IT support to local and remote end-users within timezone, serving as a responsive and reliable first point of contact for technical issues.
• Manage IT asset inventory and maintain Warsaw office AV equipment for conference rooms, offsites and company events.
• Collaborate with the People team to manage and optimize employee lifecycle workflows.
• Partner with the InfoSecurity and Engineering teams to ensure adherence to industry best practices across the full IT and infrastructure stack.
• Implement and enforce security best practices including regular audits and vulnerability assessments; collaborate with the InfoSec team to support quarterly and annual compliance reviews (ISO 27001, SOC2, GDPR, CCPA, etc.).
• Guide and support junior employees to promote their professional development and cultivate a culture of continuous learning.

Some of the things we look for:

• A minimum of 5+ years of relevant experience as an IT Engineer or a similar role.
• Build and maintain automation scripts to streamline tasks using Bash, Python, or other scripting languages; working knowledge of Infrastructure as Code concepts is a plus, though expert-level experience is not required.
• Familiarity with managing office networks. Bonus if experienced with Ubiquiti UniFi network infrastructure.
• Document systems, configurations, and procedures to maintain an accurate and accessible knowledge base for both internal and user base.
• Stay up-to-date on the latest technologies and industry trends.
• Participate in on-call rotation.

Where could this role be based?

• This role is based in our Warsaw office and follows a hybrid model, with an expectation of being onsite 2-3 days per week.

We’re looking for an HR Coordinator to join our team in Warsaw, Poland. In this role, you will be a key driver of our people operations, blending recruitment support with a passionate focus on onboarding and employee engagement. If you are a proactive, detail-oriented individual who thrives in a fast-paced environment and enjoys creating a welcoming workplace, we want to hear from you.

This is a fully on-site role based in our local office.

Key Responsibilities

• Manage the end-to-end onboarding for new hires including orientation sessions.
• Coordinate pre-employment logistics including labor medicine (medycyna pracy) and OHS (BHP) training.
• Prepare HR documentation in compliance with the Polish Labor Code for various contract types such as Umowa o Pracę and B2B.
• Assist the recruitment team by scheduling interviews across multiple time zones and maintaining data in the Applicant Tracking System.
• Organize local team-building events and manage the office integration budget.
• Administer local benefits including MultiSport cards and LuxMed or Medicover platforms.
• Generate weekly reports on recruitment funnels and onboarding completion rates.
• Maintain employee personal files (akta osobowе) and ensure strict compliance with GDPR (RODO).

Requirements

• 3+ years of experience in HR or recruitment coordination within an international company.
• Practical knowledge of the Polish Labor Code regarding hiring and termination.
• Experience using ATS or HRIS tools such as Greenhouse or HiBob/BamboHR. 
• Strong organizational skills for high-volume scheduling and event logistics.
• Professional fluency in Polish and English for daily communication.
• High attention to detail in data entry and document preparation.
• Ability to work independently and manage the employee journey from offer to offboarding.

Perks and Benefits

• Career growth opportunities in an international and dynamic environment;
• Opportunity to develop language skills with partial compensation for language courses;
• Special gifts for birthdays, weddings, and newborns;
• 20 working days of paid annual vacation, plus paid sick leaves;
• Office snacks and refreshments;
• Sports package to support a healthy lifestyle;
• Comprehensive medical insurance for you and your partner;
• Comfortable office with great facilities in a prime location;
• Exciting corporate events, team-building activities, and international company parties.

We are looking for an Operations Specialist - an analytical and solutions-driven professional to take full ownership of marketplace operations and drive sustainable supply and demand growth within Bolt's ride-hailing business in Poland.

With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

This role involves managing business operations and collaborating with internal and external stakeholders. The Operations Specialist ultimately takes ownership as a marketplace manager, leading their assigned city. The position holds full ownership of metrics and forecasts, analyzes quantitative and qualitative data from various sources, and defines and executes the city's strategy.

• Be the lead of your city by constantly reviewing core metrics, forming bonds with key partners, and executing your supply, demand, and investment strategy.
• Creating, optimizing, or even removing processes – efficiency is our priority; you will help us find the smoothest way to run operations, solve challenges where others turn away, and influence the way Bolt is going in the future.
• Hands-on supply management - working autonomously and taking initiatives through the stages of driver and fleet acquisition, conversion, activation, and retention.
• Taking over own projects which contribute to our overall market performance and operational efficiency with the main goal to get Bolt rides in Poland to the next level.
• Act as an Account Manager for key Fleet Partners operating in your city, helping them resolve issues and scale their business with Bolt.

• You have a data-driven mindset, you approach problems methodically & have +1 years of experience in an analytical position.
• You are a strong collaborator with excellent communication skills (both verbal and written) in English and Polish
• You are skilled in data analysis using tools like Excel/Google Sheets.
• You can manage multiple projects and tasks simultaneously, staying well-organized and meeting deadlines.
• You have a strong motivation to solve problems creatively and efficiently.
• You have a solid understanding of the business landscape, including market trends and competitor analysis - you think strategically and align your analyses with business goals.
• You are a team player who builds positive relationships with colleagues, while also being customer-oriented and adept at using feedback to improve services/ensure supply growth.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

We're looking for an analytical, solutions-driven Operations Specialist to take ownership of supply in our Poland ride-hailing market.

With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

We are looking for an analytical and solutions-driven Operations Specialist to use the data provided to form business insights, spot potential for development, and recommend changes in the business in order to manage and grow supply and demand for our ride-hailing operations in Poland. 

You will be working closely with Operations Managers, where your work will have a direct impact on business growth by achieving supply milestones and key metrics.

• Gathering and analyzing data from various sources (rides data, user feedback, financial reports, etc.) to monitor supply/demand performance and create reports with key insights for stakeholders.
• Tracking and developing KPIs (e.g.: ride volumes, driver availability, customer satisfaction, and revenue) and dashboards to monitor real-time company performance.
• Conducting and benchmarking market research to understand trends and compare company performance against competitors.
• Documenting and optimizing business processes to improve operational efficiency and customer experience.
• Developing and recommending scenarios and strategies to support strategic planning and forecasting.
• Leading projects and communicating with cross-functional teams (Product, Marketing, etc.) to ensure operational success and alignment on business goals.

• You have a data-driven mindset, you approach problems methodically & have +1 years of experience in an analytical position.
• You are a strong collaborator with excellent communication skills (both verbal and written) in English and Polish
• You are skilled in data analysis using tools like Excel/Google Sheets.
• You can manage multiple projects and tasks simultaneously, staying well-organized and meeting deadlines.
• You have a strong motivation to solve problems creatively and efficiently.
• You have a solid understanding of the business landscape, including market trends and competitor analysis - you think strategically and align your analyses with business goals.
• You are a team player who builds positive relationships with colleagues, while also being customer-oriented and adept at using feedback to improve services/ensure supply growth.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

About Shelf

Shelf builds software that helps enterprises make AI work in the real world. We build products people depend on, which means product judgment, engineering quality, and execution speed all matter at the same time.

About the Role

This role is for a senior full stack engineer with strong product instincts.

You will own meaningful product slices end to end: understand the problem, shape the approach, build the frontend and backend pieces, ship them, and improve them based on real usage. We want someone who is equally comfortable improving a user flow, shaping an API, and closing the loop on quality in production.

This is a product engineering role with real end-to-end ownership.

What You Will Own

• Build and ship user-facing product features across frontend and backend boundaries.
• Turn rough product goals into practical solutions with good scope, sensible trade-offs, and strong execution.
• Work comfortably in UI, application logic, APIs, and data flows rather than stopping at team boundaries.
• Partner closely with product and design while still being able to move when the spec is incomplete.
• Improve usability, clarity, performance, and reliability, not just feature completeness.
• Instrument what you ship so we can learn from production behavior and iterate quickly.
• Use AI tools daily to move faster and help improve internal workflows, tooling, and engineering leverage.
• Keep the bar high on code quality, testing, and ownership after launch.

What Strong Performance Looks Like

• You can take a vague product problem and turn it into a shipped, well-reasoned solution.
• Your features feel coherent end-to-end because you care about both implementation and product quality.
• You do not treat frontend and backend as separate worlds; you use both to solve the actual problem.
• You bring momentum. Work moves because you are on it.

What We Are Looking For

• Strong senior-level experience shipping production web products.
• Strong frontend ability with React and TypeScript or an equivalent modern web stack.
• Real backend ability. You do not need to be backend-only, but you can design and ship APIs, backend logic, and data flows when the product needs it.
• Strong product sense. You notice awkward flows, weak defaults, and unnecessary complexity, and you improve them.
• Good judgment about scope, iteration, and technical trade-offs.
• Clear communication and comfort working across engineering, product, and design.
• AI-native working style. You already use AI tools as part of daily implementation and problem solving, and you are excited to improve how engineering work gets done.

Strong Plus

• Experience with AI-powered product experiences such as chat, search, recommendations, workflows, or agent-like systems.
• Experience with Python, Node.js, or both on the backend.
• Experience owning product areas with limited oversight.
• Strong feel for performance, accessibility, and production quality in complex web applications.

How We Evaluate Fit

We care more about end-to-end ownership, product sense, and the ability to ship meaningful work than a perfect match to every framework on paper. If you are the kind of engineer who can make a product better from multiple angles, we want to talk.

What Shelf Offers

• B2B contract.
• Stock options.
• MacBook Pro.
• A strong AI-native engineering environment with modern tools and room to experiment.

Our Values:

Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better.

Momentum - for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time.

Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete.

Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win.

Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.

Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together.

Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.

About Shelf

The enterprise is going agentic — but most AI agents fail when they hit real business complexity. Shelf is changing that.

We’ve built the operating system for agentic AI: a platform that models your policies, workflows, and operational logic into an AI Data Model so agents don’t just respond — they reason. The result? AI that understands how your business actually runs and delivers precise, compliant, auditable outcomes at scale.

Brands like Amazon, Nespresso, HelloFresh, and KeyBank trust Shelf to power AI agents that resolve 85% of cases autonomously, cut handle times by 20–25%, and turn hours-long processes into seconds. We’re partnered with Microsoft, Salesforce, OpenAI, Snowflake, and Databricks — and recognized by Gartner (Cool Vendor) and IDC (Innovator) for our approach.

If you want to sell the infrastructure that makes agentic AI actually work in the enterprise, you’re in the right place.

Our mission is to empower humanity with better answers everywhere.

Senior Frontend React Developer:

As a Frontend Engineer at Shelf, you'll craft the interfaces that make enterprise AI accessible and trustworthy. While others are building chatbots, we're solving the harder problem: how do you build UIs that help users confidently navigate AI-powered systems processing millions of documents, while maintaining enterprise-grade reliability?

You won't just build React components — you'll architect production-ready Next.js applications that handle high-load scenarios with complex states, real-time AI streaming, and multiple layers of enterprise functionality. Every interface decision you make directly impacts how knowledge workers at the biggest companies in the market interact with their most critical information.

This is frontend engineering at its most demanding. You'll tackle challenges like building real-time streaming interfaces for LLM responses, architecting state management for concurrent AI operations across multiple tenants, creating accessible interfaces for complex knowledge graphs with thousands of nodes, and ensuring blazing fast interactions even with petabytes of searchable content. Your components will bridge everything from enterprise authentication systems to cutting-edge AI models, requiring both sophisticated technical skills and sharp product instincts.

We obsess over frontend quality because we're building the trust layer for AI itself. When your interfaces gracefully handle edge cases, provide clear feedback during AI processing, and remain performant under load, you're not just meeting UX standards - you're directly enabling users to trust AI-powered answers and make critical business decisions with confidence.

You'll work on production SSR applications serving thousands of enterprise users, implementing localization for global markets, ensuring accessibility compliance, and maintaining security standards that pass SOC 2 audits. Your code will integrate with our Elasticsearch clusters, DynamoDB tables, and Aurora PostgreSQL databases through the largest park of REST APIs, handling real-time websocket updates for AI streaming and collaborative features.

We're a product company that ships fast without compromising on lasting quality. You'll work alongside proactive, ever-learning engineers who actively use AI coding assistants (OpenAI Codex, Claude Code) to accelerate development. We build custom MCP servers, implement DSPy pipelines for LLM optimization, and experiment with different AI tools for implementation. In our environment, AI isn't just what we build — it's how we build.

The best engineers we know are drawn to problems that matter. If you're excited by the challenge of building interfaces that make the AI revolution actually usable and trustworthy for enterprise users, this role offers the rare combination of technical depth, meaningful impact, and the prestige of solving UX patterns that the industry hasn't figured out yet.

Responsibilities

• Design and implement production-ready Next.js SSR applications with complex state management, handling high-load scenarios and real-time AI interactions at scale
• Build interfaces for AI-powered features including streaming LLM responses, semantic search across millions of documents, interactive knowledge graphs, intelligent content recommendations, and AI agentic builders
• Architect component libraries and maintain our design system in Storybook, ensuring reusability, accessibility, and consistent UX patterns across the platform
• Develop enterprise-grade functionality including multi-language support, accessibility compliance, cross-browser compatibility, and security implementations that meet SOC 2 standards
• Create comprehensive technical specifications and component API designs that clearly communicate interface decisions, performance trade-offs, and accessibility considerations
• Build and optimize data-heavy UIs using React Flow for node-based graphs, Highcharts for analytics visualizations, and custom virtualization for handling large datasets
• Instrument components for performance monitoring, track Core Web Vitals, implement error boundaries, and build automated visual regression tests with Playwright
• Take full ownership of the features you build, monitoring their performance in production, optimizing bundle sizes, and ensuring they scale gracefully as user load grows
• Work with SWR for intelligent data fetching, caching, and revalidation strategies that minimize API calls while keeping UIs responsive and data fresh
• Integrate with backend services via REST APIs, handle websocket connections for real-time updates, and implement optimistic UI patterns for seamless user experiences
• Leverage AI coding assistants to accelerate development while maintaining high code quality, and contribute to building internal AI agents that automate frontend workflows
• Stay current with React ecosystem best practices, Next.js updates, AI UX patterns, and modern frontend architecture—experiment with new approaches and share findings with the team
• Contribute to our engineering standards and practices through thoughtful code reviews, mentor colleagues on frontend best practices, and actively participate in our culture of continuous learning

Requirements

• Over 5 years of professional frontend engineering experience, including more than 3 years specializing in React and modern JavaScript/TypeScript
• Production Next.js experience - you've built and shipped SSR applications at scale, understand app router patterns, server components, and the trade-offs between SSR, SSG, and CSR
• Deep TypeScript expertise - you write type-safe code with generics, utility types, and advanced patterns. 
• Complex state management - hands-on experience architecting state solutions for challenging scenarios: real-time collaboration, optimistic updates, multi-tenant data isolation, and large-scale data synchronization
• Enterprise application development - you've built applications with localization (i18n), accessibility, security best practices, and compliance requirements. You understand the complexity beyond "making it work"
• AI/LLM interface experience - you've built interfaces for AI-powered features: streaming token responses, chat UIs, semantic search, or similar real-time AI interactions
• High-load optimization - proven track record optimizing applications for performance under heavy traffic, large datasets, and concurrent operations. You monitor Core Web Vitals and know how to improve them
• Modern CSS mastery - strong expertise with Tailwind CSS and/or CSS-in-JS solutions. You can implement pixel-perfect designs while maintaining responsive layouts and dark mode support
• Write well-structured, testable code with thoughtful component abstractions and clean APIs. You know when to abstract and when to keep it simple
• Strong problem-solving skills and genuine curiosity - you don't wait for designs to be perfect but proactively identify UX issues and propose solutions. You're never satisfied with "good enough" and constantly refine your craft
• Experience with AI coding assistants (OpenAI Codex, Claude, etc.) and eagerness to push the boundaries of AI-assisted development. Part of this role involves creating AI agents to automate portions of the frontend workflow
• Familiarity with observability and monitoring tools like Datadog, Sentry, or similar platforms for tracking frontend performance and errors in production
• Upper-Intermediate or better English skills for technical communication, documentation, and collaborating with distributed teams
• Present your work effectively both verbally and visually - you can articulate design decisions, create component documentation, and explain technical trade-offs clearly

Be a Plus:

• Experience with React Flow, Highcharts, or other complex data visualization libraries
• Understanding of Node.js/Python/backend fundamentals - you can read backend code and contribute to API design discussions
• Experience with SWR, React Query, or similar data fetching libraries
• Hands-on experience with vector search UIs, RAG interfaces, or semantic search implementations
• Familiarity with MCP (Model Context Protocol), DSPy, or other cutting-edge AI frameworks
• Experience with monorepo tools (Lerna, Turborepo, Nx) and managing shared component libraries
• AWS services knowledge (S3, CloudFront, Lambda) and understanding of serverless architectures
• Built or contributed to design systems or open-source component libraries
• Experience with Playwright, Puppeteer, or Cypress for comprehensive E2E testing
• Experience building AI agent interfaces or agentic AI workflows

What Shelf Offers:

• B2B contract
• Company Stock Options
• Hardware: MacBook Pro
• Modern technical stack. Develop open-source software
• Premier AI development environment: GitHub Copilot, Claude Code, OpenAI Codex, TypingMind, v0, MCP Servers, plus credits for experimenting with emerging AI tools

Why Shelf

• Our Leadership Team has deep knowledge management and AI domain expertise and enterprise SaaS background to execute this plan
• We love our customers and our customers love us. Ask a Shelf customer why, and they’ll tell you it’s because of our innovative capabilities, rock-solid reliability, they truly enjoy working with our people, but most of all – it’s the improvements they see in their business KPIs.
• We have raised over $60 million in funding and our investors include Tiger Global, Insight Partners, Connecticut Innovations, and others
• We have high velocity growth powered by the most innovative product in our category, 3X growth for 3 years in a row
• We now have over 100 employees in multiple U.S. states and European countries, and we have ambitious hiring goals over the next few months

Our Values:

Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better.

Momentum - for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time.

Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete.

Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win.

Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.

Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together.

Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.

We are looking for an entrepreneurial, analytically sharp, and externally confident Senior Operations Manager to lead two of our most critical domains in Poland: Trust & Safety, Driver Engagement, along with overseeing City Performance Management in a dedicated region. This is a high-impact, highly visible role that sits at the intersection of strategy, operations, and stakeholder influence — and will directly shape how Bolt grows and operates in one of its key European markets.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will own the end-to-end operational strategy across three interconnected pillars. From driving long-term regulatory strategy and ensuring compliance, to designing non-monetary driver loyalty programs that keep supply on Bolt's platform, and ultimately holding accountability for the performance of cities in your region. You will report to the General Manager and work cross-functionally with Legal, Public Policy, Central Operations, and Product teams.

This is not a back-office compliance role. We're looking for someone who can walk into a room with regulators, city officials, or driver community leaders and be a credible, compelling voice for Bolt while also diving into supply data and running complex strategic projects.

• Define and drive Bolt Poland's long-term regulatory strategy in close collaboration with Legal and Public Policy teams. Own the implementation of new and evolving regulations (local, national, and EU-level), translating legal requirements into scalable operational processes.
• Monitor the regulatory landscape proactively and ensure internal processes remain ahead of compliance requirements.
• Design and lead strategic, non-monetary driver engagement initiatives — including loyalty programs, recognition schemes, and community-building efforts — that increase platform preference and long-term retention.
• Analyse driver supply data to identify trends, gaps, and opportunities across the Polish market.
• Hold accountability for the operational and business performance of cities within your region, identify performance risks early, and drive corrective action through data-informed decision-making.
• Build and maintain strong relationships with local business stakeholders, fleet operators, and city-level partners.

• 5+ years of experience in strategy, operations, consulting, or a related analytical role — ideally within tech, mobility, or a highly regulated industry. Experience working with external stakeholders: regulators, government bodies, public institutions, or industry partners.
• Strong understanding of regulatory frameworks; experience collaborating with Legal and/or Public Policy teams is a strong plus.
• Entrepreneurial mindset — you spot opportunities, take ownership, and move with urgency without waiting to be asked.
• Highly analytical and data-driven, with strong skills in Excel/Google Sheets and comfort with complex datasets.
• Excellent communicator in Polish and English — able to present confidently to senior internal and external audiences.
• Bachelor's degree or higher; economics, law, public policy, business, or related field preferred.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.