We are seeking a strategic and analytically driven Principal, Workforce Planning & Analytics to lead Convera’s workforce planning, capacity modelling, and demand forecasting across payment operations and customer care. This role ensures the organisation has the right capacity, skills, and cost structure to scale effectively and deliver resilient service.

The role owns the end‑to‑end workforce planning framework, enabling senior leaders to make informed, forward‑looking decisions on staffing, utilisation, service performance, and investment trade‑offs. Operating as a Principal individual contributor, it establishes standards, governance, and tooling, while acting as the organisation’s workforce planning subject matter expert and capability builder.

Please note: For this position, we are unable to provide visa sponsorship now or in the future. Candidates must already have the legal right to work in the country they apply to and be able to start and maintain employment without visa support from Convera.

You will be responsible for:

• Own the workforce planning and capacity modelling framework across Operations.
• Translate demand into staffing and FTE models (shrinkage, skills, productivity, availability).
• Build short, medium, and long‑term capacity plans aligned to forecasts and strategy.
• Model scenarios across demand volatility, automation, productivity, and service levels.
• Identify staffing gaps, surpluses, redeployment options, and workforce risk.
• Lead demand forecasting across operational queues.
• Design and govern models linking demand, capacity, utilization, and service outcomes.
• Deliver executive‑ready analytics and dashboards (Excel, Power BI).
• Lead selection and evolution of workforce planning and forecasting tools.
• Define functional requirements with Operations, Finance, HR, Data, and Technology.
• Evaluate vendors and support business cases and investment decisions.
• Support intraday and short‑term decision making.
• Analyze utilization, adherence, and productivity trends.

You should apply if you have:

• Minimum of 5 years’ experience in workforce planning, capacity modelling, or operational analytics within complex operational environments.
• Proven experience developing demand forecasts and translating them into actionable capacity, staffing, and investment decisions.
• Demonstrated expertise designing and governing analytical models, planning frameworks, and decision support outputs.
• Experience assessing, selecting, or implementing workforce planning or analytics tooling.
• Advanced capability in Excel and Power BI, with experience producing executive‑ready dashboards and analysis.
• Proven ability to engage and influence senior stakeholders using data‑driven insight and clear recommendations.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Market competitive salary
• Opportunity to earn an annual bonus 
• Great career growth and development opportunities in a global organization
• A flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life) 
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Work from abroad 60 days per year
• 3 wellness days per year
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-SU1

Join our ambitious Partner Portal team, where you'll help develop and maintain a cutting-edge self-service platform for Shift4's commercial teams, including internal sales and external partners. This portal is used for sales, customer service and support, merchant portfolio management, and various internal divisions (L&D, Marketing, and Finance). It has been operating successfully in the American market for over two years and is now starting to expand into Europe.

Our current strategic directions include:

• International development (USA, Europe, Canada, UK, IE, Australia and more);
• Core project enhancementImplementation of AI solutions, GDPR compliance;
• Deprecation of legacy systems and all processes from leads (opportunity) to customer issues management after going live.

Responsibilities

• Run as Team Lead (developers' HR manager). Lead Tech grooming and/or requirements gathering/validation sessions, planning with dedicated squad;
• Lead the technical strategy and implementation of our product (dedicated team responsible for Frontend architecture and strategy, still backend / API level/integrations - in scope and important managing developers, supporting leadership. Deliver reliability and efficiency for process automation, internal tools;
• Help Product director and managers by advising how the system works or how a solution could be implemented, represent product as Technical lead;
• Assist with mentoring team members to grow technically, fostering a culture of learning and excellence or simple knowledge sharing sessions coordination;
• Ensure high-quality coding standards and knowledge sharing, related processes;
• Collaborate with top-tier engineers from other teams, taking on the most challenging projects;
• Enjoy complete creative freedom to make decisions and implement them from scratch with the support of your team;
• Collaborate cross-functionally with Business Analysts, QA, and other team members to achieve elegant solutions which satisfy business needs, goals, and objectives.

Requirements

• Experience working with application building / programming;
• Solid experience working with backend development;
• Experience working with integrations, APIs, databases;
• Experience working with systems maintenance;
• Be familiar with agile software development lifecycle (SDLC);
• Ability independently perform technical analysis with proactive communication / contacting team members or other related squads;
• Be flexible and demonstrate the ability to execute on deadlines;
• Experience working in an international context and solid English (written and spoken). 

Technical Skills Required

• Programming Languages: TypeScript, JavaScript;
• Backend Framework: NestJS;
• Frontend Technologies: Experience with JavaScript frameworks React (version 18.2.0);
• Database: Experience with SQL databases (PostgreSQL, MSSQL etc.);
• ORM: TypeORM;
• Version Control: Git;
• Containerization: Docker;
• Testing: Jest for unit and e2e testing, Cypress (for end-to-end testing), Vitest (for unit and integration testing), Testing Library (React);
• Styling: Tailwind CSS (version 3.2.4), PostCSS;
• Linting and Formatting: ESLint, Prettier, Stylelint;
• Build Tools: Vite (as the project bundler and dev server), Rollup (implied by Vite ecosystem).
• Strong proficiency in AI-enabled engineering workflows, including effective use of tools such as Claude Code, GitHub Copilot, or Codex
  
  
  

Other SkillsBenefits

• Experience with Node.js and npm;
• Familiarity with Redis caching;
• Understanding of RESTful APIs and microservices architecture;
• Experience with Continuous Integration/Continuous Deployment (CI/CD) pipelines;
• Proficiency in frontend development tools and libraries (e.g., Storybook, SWC, Axios, React Router, Lexical, ReactQuery, LogRocket, MSW, Joi and etc.);
• Experience with: DataDog, Sentry, Twilio, DocuSign;
• Experience with an integration with SalesForce / Mulesoft (there is a dedicated team with whom you may need to have a joint task) is a plus;
• Knowledge of AWS services is a plus.

Benefits

We are looking for a Community & Growth Manager to own Flo's presence across Reddit and the broader ecosystem of high-trust, earned channels. This role sits at the intersection of community management and growth marketing, responsible for shaping how Flo is perceived, recommended, and chosen in the spaces where real decisions happen.

Your Main Tasks Will Be

• Define and own Flo's earned channel strategy across Reddit, closed communities (Qura, Facebook groups, Discord, forums), and third-party review platforms
• Engage daily across Reddit — organic mentions, competitive threads, sensitive conversations — with the nuance and speed these platforms demand
• Build response playbooks in partnership with Legal, Medical, and PR
• Run community-native programmes: AMAs, feedback threads, user advocacy initiatives
• Build a structured user testimonials programme as an acquisition asset
• Turn community signal into insight for Product and Comms teams

We Expect From You

• 4–6 years in community management, growth marketing, or earned media
• Familiarity with Google SERP techniques and how community platforms like Reddit and Quora drive organic search visibility
• Genuine, hands-on Reddit experience — platform fluency, not just familiarity
• Judgment in sensitive territory: health topics, privacy, negative brand narratives
• Strong analytical mindset, connecting signals to business impact
• Ability to build systems and scale processes, not just execute tasks
• Strong cross-functional collaboration skills and comfort in fast-moving environments

Starting salary from 3000 EUR based on experience

#LI-Hybrid

We’re looking for a Creative Strategist (Video) in our paid UA team who combines sharp strategic judgement, creative flair, and strong leadership to craft video paid UA campaigns that don’t just get noticed — they move people. This isn’t a video editing role — it’s about turning performance data into fresh breakthrough creative concepts that capture attention and drive results.

You’ll sit at the intersection of data, psychology, and storytelling — analysing what works, ideating what’s next, and directing others to bring it to life.

You'll be responsible for:

• Developing strategic creative concepts for paid video campaigns across social platforms
• Analysing performance data (CTR, CR, ROAS, engagement) to identify insights and opportunities
• Writing sharp creative briefs that translate insights into clear direction for designers, writers, and video editors
• Partnering with UA and growth teams to test hypotheses and scale what performs
• Reviewing and optimising creative iterations — ensuring every asset aligns with brand and business goals
• Spotting patterns, trends, and cultural moments to inform future campaigns
• Guiding the creative process end-to-end, from concept through to execution and analysis

Your experience

Must-have:

• 2+ years in performance marketing, creative strategy, or growth marketing roles (e.g. Creative Strategist, UA Manager, Growth Creative Lead, Marketing Manager)
• A portfolio showing data-driven creative concepts that delivered measurable results
• Deep understanding of paid social creative performance and testing methodologies
• Strong communication skills — able to translate insights into compelling creative directions
• Fluency in English and a natural ability to craft ideas for a global (especially US) audience
• Familiarity with creative production workflows, without needing to be hands-on in editing tools
• Proficiency with project management tools (Jira, Confluence, Google Workspace)
• Curiosity for new formats, cultural trends, and emerging AI creative tools
• An obsession with results

Nice-to-have:

• Familiarity with budgeting and resource allocation for creative projects
• Experience working collaboratively with creative partners (writers, motion designers, video editors)

What success looks like

• Growth in video creative’s contribution as a driver of paid UA success
• Consistent improvement in key video creative performance metrics (ROAS, CTR, conversion rates, engagement)
• Tangible impact on overall paid UA campaign growth and ROI

Salary range from 4200 EUR

#LI-DL1 

We’re looking for a Creative Strategist (Video) in our paid UA team who combines sharp strategic judgement, creative flair, and strong leadership to craft video paid UA campaigns that don’t just get noticed — they move people. This isn’t a video editing role — it’s about turning performance data into fresh breakthrough creative concepts that capture attention and drive results.

You’ll sit at the intersection of data, psychology, and storytelling — analysing what works, ideating what’s next, and directing others to bring it to life.

You'll be responsible for:

• Developing strategic creative concepts for paid video campaigns across social platforms
• Analysing performance data (CTR, CR, ROAS, engagement) to identify insights and opportunities
• Writing sharp creative briefs that translate insights into clear direction for designers, writers, and video editors
• Partnering with UA and growth teams to test hypotheses and scale what performs
• Reviewing and optimising creative iterations — ensuring every asset aligns with brand and business goals
• Spotting patterns, trends, and cultural moments to inform future campaigns
• Guiding the creative process end-to-end, from concept through to execution and analysis

Your experience

Must-have:

• 2+ years in performance marketing, creative strategy, or growth marketing roles (e.g. Creative Strategist, UA Manager, Growth Creative Lead, Marketing Manager)
• A portfolio showing data-driven creative concepts that delivered measurable results
• Deep understanding of paid social creative performance and testing methodologies
• Strong communication skills — able to translate insights into compelling creative directions
• Fluency in English and a natural ability to craft ideas for a global (especially US) audience
• Familiarity with creative production workflows, without needing to be hands-on in editing tools
• Proficiency with project management tools (Jira, Confluence, Google Workspace)
• Curiosity for new formats, cultural trends, and emerging AI creative tools
• An obsession with results

Nice-to-have:

• Familiarity with budgeting and resource allocation for creative projects
• Experience working collaboratively with creative partners (writers, motion designers, video editors)

What success looks like

• Growth in video creative’s contribution as a driver of paid UA success
• Consistent improvement in key video creative performance metrics (ROAS, CTR, conversion rates, engagement)
• Tangible impact on overall paid UA campaign growth and ROI

Salary range from 4200 EUR

#LI-DL1 

We’re looking for a Creative Strategist (Video) in our paid UA team who combines sharp strategic judgement, creative flair, and strong leadership to craft video paid UA campaigns that don’t just get noticed — they move people. This isn’t a video editing role — it’s about turning performance data into fresh breakthrough creative concepts that capture attention and drive results.

You’ll sit at the intersection of data, psychology, and storytelling — analysing what works, ideating what’s next, and directing others to bring it to life.

You'll be responsible for:

• Developing strategic creative concepts for paid video campaigns across social platforms
• Analysing performance data (CTR, CR, ROAS, engagement) to identify insights and opportunities
• Writing sharp creative briefs that translate insights into clear direction for designers, writers, and video editors
• Partnering with UA and growth teams to test hypotheses and scale what performs
• Reviewing and optimising creative iterations — ensuring every asset aligns with brand and business goals
• Spotting patterns, trends, and cultural moments to inform future campaigns
• Guiding the creative process end-to-end, from concept through to execution and analysis

Your experience

Must-have:

• 2+ years in performance marketing, creative strategy, or growth marketing roles (e.g. Creative Strategist, UA Manager, Growth Creative Lead, Marketing Manager)
• A portfolio showing data-driven creative concepts that delivered measurable results
• Deep understanding of paid social creative performance and testing methodologies
• Strong communication skills — able to translate insights into compelling creative directions
• Fluency in English and a natural ability to craft ideas for a global (especially US) audience
• Familiarity with creative production workflows, without needing to be hands-on in editing tools
• Proficiency with project management tools (Jira, Confluence, Google Workspace)
• Curiosity for new formats, cultural trends, and emerging AI creative tools
• An obsession with results

Nice-to-have:

• Familiarity with budgeting and resource allocation for creative projects
• Experience working collaboratively with creative partners (writers, motion designers, video editors)

What success looks like

• Growth in video creative’s contribution as a driver of paid UA success
• Consistent improvement in key video creative performance metrics (ROAS, CTR, conversion rates, engagement)
• Tangible impact on overall paid UA campaign growth and ROI

#LI-DL1

We’re looking for a Creative Strategist (Video) in our paid UA team who combines sharp strategic judgement, creative flair, and strong leadership to craft video paid UA campaigns that don’t just get noticed — they move people. This isn’t a video editing role — it’s about turning performance data into fresh breakthrough creative concepts that capture attention and drive results.

You’ll sit at the intersection of data, psychology, and storytelling — analysing what works, ideating what’s next, and directing others to bring it to life.

You'll be responsible for:

• Developing strategic creative concepts for paid video campaigns across social platforms
• Analysing performance data (CTR, CR, ROAS, engagement) to identify insights and opportunities
• Writing sharp creative briefs that translate insights into clear direction for designers, writers, and video editors
• Partnering with UA and growth teams to test hypotheses and scale what performs
• Reviewing and optimising creative iterations — ensuring every asset aligns with brand and business goals
• Spotting patterns, trends, and cultural moments to inform future campaigns
• Guiding the creative process end-to-end, from concept through to execution and analysis

Your experience

Must-have:

• 2+ years in performance marketing, creative strategy, or growth marketing roles (e.g. Creative Strategist, UA Manager, Growth Creative Lead, Marketing Manager)
• A portfolio showing data-driven creative concepts that delivered measurable results
• Deep understanding of paid social creative performance and testing methodologies
• Strong communication skills — able to translate insights into compelling creative directions
• Fluency in English and a natural ability to craft ideas for a global (especially US) audience
• Familiarity with creative production workflows, without needing to be hands-on in editing tools
• Proficiency with project management tools (Jira, Confluence, Google Workspace)
• Curiosity for new formats, cultural trends, and emerging AI creative tools
• An obsession with results

Nice-to-have:

• Familiarity with budgeting and resource allocation for creative projects
• Experience working collaboratively with creative partners (writers, motion designers, video editors)

What success looks like

• Growth in video creative’s contribution as a driver of paid UA success
• Consistent improvement in key video creative performance metrics (ROAS, CTR, conversion rates, engagement)
• Tangible impact on overall paid UA campaign growth and ROI

Salary range from 4200 EUR

#LI-DL1 #LI-Hybrid

We’re looking for a Video Producer to own and drive the creative strategy for Flo’s core user segments, starting with Perimenopause Mode. This role sits at the intersection of product, content, and growth, ensuring that everything we create is deeply relevant, personalised, and grounded in real user needs.

You will translate user needs and product functionality into a cohesive content strategy, and lead the end-to-end production of engaging, high-quality video and motion content that enhances the user experience and drives engagement.

What you will do

1. Own creative strategy for a user segment

• Develop and evolve the creative vision and content strategy for Perimenopause Mode
• Translate user needs, behaviours, and emotional drivers into content directions
• Ensure content supports key product goals: clarity, validation, and action

2. Turn product experience into content

• Analyse existing product features (e.g., scores, tracking, insights) and identify content opportunities
• Collaborate with Product Managers to embed data, insights, and functionality into content

3. Lead content ideation and production

• Partner with content creators to:
• Develop creative briefs
• Write or co-create scripts for video and motion content
• Own the end-to-end production process (internal and external teams)
• Ensure high quality, consistency, and alignment with brand and product

4. Build personalised content systems

• Work with engineers and product teams to:
• Define content logic and relevance algorithms
• Structure content for personalisation at scale
• Plan and deliver content batches aligned with user segments, needs, and lifecycle moments

5. Drive experimentation and optimisation

• Use performance data to refine creative strategy and content direction
• Continuously iterate based on user feedback and engagement signals

Who you will work with

• Product Managers – align content with product logic and UX
• Content Creators & Designers – co-create and produce content
• Growth / UA teams – test and scale high-performing content
• Engineers – enable personalisation and content delivery systems
• Legal, Medical & Science teams – ensure accuracy and credibility

What we’re looking for

Experience

• 4+ years in creative production, content strategy, digital or social media
• Proven track record of producing video / motion / digital content at scale

Skills

• Strong creative thinking + storytelling (especially in engaging video formats)
• Ability to translate user insights into content strategy
• Experience writing briefs and scripts
• Understanding of content personalisation and user segmentation
• Comfortable working with data and performance metrics

Mindset

• Deep empathy for users and the ability to think from their perspective
• Product mindset: sees content as part of the user experience, not just marketing
• Hands-on, proactive, and comfortable in a fast-moving environment
• Strong collaborator across product, tech, and creative teams

Nice to have

• Experience in health, wellness, or femtech
• Experience with algorithm-driven or personalised content systems

Familiarity with UA / performance creatives and testing frameworks

#LI-Hybrid

Salary starts at 3500 eur gross based on experience

Join Proton and build a better internet where privacy is the default

At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, founded by a team of scientists from CERN, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online.

Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech’s invasive practices, and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information. In some cases, Proton’s services have even been instrumental in saving lives by enabling secure and private communications in high-risk situations.

Proton is a profitable company that does not rely upon VC funding, supporting over 100 million user accounts with a growing team of over 500 people from over 50 different countries, from the world's top companies and universities. We value intelligence, learning potential, and ambition in our hiring process. Adaptability is key as we navigate uncharted territories and redefine how business is conducted online.

Hiring at Proton is highly selective, with less than 1% of candidates hired. We believe smaller teams of exceptional talent will always prevail over larger teams with lower talent density. You will have the opportunity to work with many of the world's top minds in their fields, ranging from former international math and science olympiad winners to chess champions.

We have a global mindset and big ambitions but remain a start-up at heart. We value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. Tired of blending into the crowd? Join us and do work you can truly be proud of. Check our open-source projects here!

Purpose of the role:  

Proton continues to grow rapidly as increasing numbers of people across the globe seek greater privacy controls of their information online. To accelerate our growth, we are seeking a senior leader to drive engineering for one of our many existing or upcoming Products.

We are seeking a Director of Engineering to one of our existing or upcoming Products. This role involves setting and executing technical strategy, team management, and working closely with your senior product managers counterparts, to ensure high-velocity delivery of new products.

As a key member of the engineering leadership team, you will shape the company’s technical strategy and contribute to Proton’s mission of creating a privacy-centric internet. Each product will have its unique challenges and areas of focus, nevertheless we require all Engineering Directors for our Products to have a demonstrated track record of building and scaling customer facing applications, in either a B2C or B2B context, for millions of users, across multiple platforms (mobile, desktop, backend systems and platforms).

In addition to technical expertise, Engineering Directors as senior leaders within Proton, have excellent communication skills, a business mindset, and a strong sense of empathy for the end customers.

What you will do:

• Setting technical direction and vision for one of our Products
• Lead technical design and platform discussions
• Drive continuous improvement in our DevSecOps practices, and improve lead times and time to market while maintaining exceptional standards of product quality
• Hold yourself and team accountable for timely delivery of scalable, quality-focus user experiences and features
• Develop efficient processes, and motivate your team to operate with high velocity, ownership, and accountability
• Lead through others, and develop the next generation of engineering leaders at Proton
• Inspire, coach, and develop your teams
• Optimize your organizational structure, and continuously raise the bar on hiring
• Build strong relationships with senior leaders, and advance your long-term platform and engineering vision
• Contribute to Proton's technology and open source communities
• Foster an inclusive and diverse environment for your team to show up and give their best each day

Our Tech stack:

• Applied cryptography (PGP, TLS, etc.)
• REST APIs
• Event architectures 
• HTTP networking
• SQL, Redis
• PHP (Symfony), Rust, Python
• iOS, macOS (Swift)
• Android (Kotlin, Jetpack)
• Web (Typescript, React)
• Desktop (C#, Swift)
• Infrastructure: MySQL / Ceph

We need you to have:

• Experience in software engineering in progressively complex roles
• Experience directly leading and managing engineers
• Demonstrable experience as a manager of managers
• A history of collaboration with senior leaders in engineering, product on developing technical and product strategy
• Great empathy and collaboration skills, and even greater resilience
• A curious, passionate, and growth-oriented mindset
• Deep experience as a hands-on software engineer creating well-crafted, maintainable systems
• Mobile-first background (ideally former mobile developer)
• Practical experience leading DevOps and SRE initiatives and driving best practices
• Experience with cryptography preferred
• Bonus points for each of the following:

• • Experience with performance tuning and scaling across client, backend, infrastructure
  • Working closely with C-level executives to align on direction, vision and execution
  • Having both, the experience of operating at global scale with millions of customers but also thriving in the chaotic growth phase of scaling up to reach it.

What We Offer

• Office First: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office. 
• Technology: We provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals.
• Food: Lunch and snacks are provided by Proton every day at our offices.
• Transport: We will always support our employees with transport costs through subsidizing public transport, bike allowances, or parking spaces based on your office location.
• Stock Options: At Proton, we are all owners of the company and you get stock options when you join us.
• Flexible Working: You can define your own working hours as long as it works with team meetings.
• Learning and Development: We are committed to your professional growth. Proton offers various learning opportunities, including training programs, conferences and events, and continual learning.
• Employee Benefits: Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs.
• Work that Matters: Proton is a community-first organization, started with the support of a crowdfunding campaign and built with community input. To this day, Proton’s only source of revenue is user subscriptions. Over 100 million people trust and support Proton, and we put our users and community first in everything we do. Read more about our impact here.

Our Commitment to Diversity and Inclusion

At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected.

If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.

Candidate Privacy Notice

When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills.

If we no longer have a legitimate business need to process your information, we will either delete or anonymize it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team at careers@proton.ch.

Proton does not accept unsolicited resumes from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton.

To learn more about our privacy policy, please visit our privacy policy page.

#LI-ONSITE

This role is designed for a "Hub-and-Spoke" organizational model. The Head of Data will not manage the day-to-day tickets of embedded analysts but will own the Data Strategy, Infrastructure, and Standards that allow those analysts to be successful and consistent across the company.

Role Mission

As the Head of Data, the mission is to transform a decentralized data landscape into a unified, high-performance ecosystem. Head of Data will bridge the gap between autonomous product squads and a centralized data vision. Head of Data is the architect of our data culture, ensuring that while analysts sit within different business units, they operate with a common language, world-class tools, and uncompromised data integrity.

Key Responsibilities

Strategic Leadership & Governance

• Unified Data Strategy: Define and execute a global data roadmap that aligns with company-wide OKRs.
• Standardization: Define universal metrics (e.g., "Active User," "Revenue") to ensure a single source of truth across all departments.
• Data Governance: Set policies for data privacy, security, and compliance (GDPR) without bottlenecking the speed of the product teams.

Platform & Infrastructure

• Modern Data Stack: Own the selection and maintenance of our data warehouse (e.g., Snowflake/Redshift), transformation layers (dbt), and BI tools (Looker/Tableau).
• Data Engineering Oversight: Lead the core data engineering efforts to ensure a robust ETL/ELT pipeline that serves the decentralized "spokes."
• Self-Service Enablement: Build the infrastructure that allows non-technical stakeholders to access insights without needing an analyst for every query.

Functional Excellence & Community

• The Data Guild: Create and lead a "Data Guild" or "Community of Practice" to facilitate knowledge sharing, peer reviews, and mentorship among embedded analysts.
• Talent Bar: Define the hiring standards, leveling rubrics, and career paths for all data roles across the company. 
• Best Practices: Drive the adoption of version control (Git), documentation, and automated testing (Data Quality) within the analytic workflows.

Business Impact & Culture

• Data Literacy: Act as an evangelist for data-driven decision-making, coaching C-suite and Product Leads on how to better leverage data.
• Resource Allocation: Partner with Department Leads to identify where data gaps exist and advocate for the placement of analysts in the highest-impact areas.

Key Requirements

Strategic Leadership & Organizational Design

• Architectural Strategy: 6+ years of experience in Data/Analytics, with a proven track record of scaling "Hub-and-Spoke" or Data Mesh models. Demonstrated ability to balance centralized governance with decentralized execution speed.
• Strategic Influence: Proven ability to influence and align senior stakeholders (C-level, Product Leads) who do not have a direct reporting line to this role. Ability to lead through expertise and professional authority.
• Data-as-a-Product Mindset: A strategic approach to treating the data platform, tooling, and core datasets as internal products, where embedded analysts and business units are the primary customers.
• Change Management: Experience in leading organizational transitions (e.g., from centralized to decentralized) and establishing a high-performance data culture across distributed teams.

Technical Excellence & Methodology

• AI Modernization & Tooling: Lead the evaluation and strategic implementation of cutting-edge AI-driven data extraction solutions, ensuring selected technologies align with cross-departmental requirements and scale seamlessly across the organization’s data infrastructure.
• Modern Data Stack Mastery: Expert-level knowledge of cloud data warehousing (e.g., Snowflake, Redshift), transformation layers (dbt), and orchestration.
• Advanced Analytics & Modeling: Proficiency in SQL and Python/R for complex data modeling and predictive analytics. Deep understanding of version control (Git) and CI/CD practices in data workflows.
• Statistical Rigor & Experimentation: Extensive experience in designing and analyzing A/B tests, causal inference, and applying advanced statistical methods to drive business decisions.
• Operational Intelligence: Background in high-scale operational analytics, including forecasting, capacity planning, efficiency analysis, and automated quality assurance.

Functional Management & Governance

• Talent Development & Bar Raising: Experience in defining hiring standards, career frameworks, and mentorship programs for Data Analysts and Data Scientists.
• Data Governance & Quality: Proven ability to establish global data standards, master data management, and unified metric definitions to ensure a "Single Source of Truth" across the organization.
• Storytelling & Communication: Exceptional ability to translate complex technical findings into persuasive, executive-level narratives that drive operational and strategic improvements.
• Pragmatic Problem Solving: A results-oriented mindset with the ability to bridge the gap between high-level data science and pragmatic, actionable business solutions.

What we believe

At TransferGo, we offer competitive rewards to all people. We know that recognition is about more than just money, and we’ve fostered a culture of kudos to shine a light on the great work throughout the business, and the people making it all happen. We hold regular in-person events to connect with each other and help all our TransferNauts to grow with a generous training allowance. We believe that empowering people makes for a happier and more effective workforce. This means we enable anyone who wants to pursue initiatives that deliver real value for our migrant customers. 

What We Offer:

• Competitive Salary: Starting from 6480-9720€ (gross) per month, depending on experience. Salary is just one part of the conversation – if you’re excited about the role but the range feels slightly off, don’t hesitate to apply. We’re open to discussing based on your experience and potential.
• Comprehensive Benefits: Including a generous holiday allowance, competitive healthcare insurance, and a wellbeing package from day one.
• Annual Development Budget: €1,000 to invest in your personal and professional growth.
• Hybrid Working Environment: Flexibility to work from home and in the office, with most team members in the office two days a week.
• Pet-Friendly Office: If you’re near one of our offices, bring your furry friend along!
• Inclusive Culture: Regular in-person events, fostering a strong sense of community and collaboration.
• Empowerment and Ownership: We believe in empowering our people to take initiative and drive meaningful change.

This role is designed for a "Hub-and-Spoke" organizational model. The Head of Data will not manage the day-to-day tickets of embedded analysts but will own the Data Strategy, Infrastructure, and Standards that allow those analysts to be successful and consistent across the company.

Role Mission

As the Head of Data, the mission is to transform a decentralized data landscape into a unified, high-performance ecosystem. Head of Data will bridge the gap between autonomous product squads and a centralized data vision. Head of Data is the architect of our data culture, ensuring that while analysts sit within different business units, they operate with a common language, world-class tools, and uncompromised data integrity.

Key Responsibilities

Strategic Leadership & Governance

• Unified Data Strategy: Define and execute a global data roadmap that aligns with company-wide OKRs.
• Standardization: Define universal metrics (e.g., "Active User," "Revenue") to ensure a single source of truth across all departments.
• Data Governance: Set policies for data privacy, security, and compliance (GDPR) without bottlenecking the speed of the product teams.

Platform & Infrastructure

• Modern Data Stack: Own the selection and maintenance of our data warehouse (e.g., Snowflake/Redshift), transformation layers (dbt), and BI tools (Looker/Tableau).
• Data Engineering Oversight: Lead the core data engineering efforts to ensure a robust ETL/ELT pipeline that serves the decentralized "spokes."
• Self-Service Enablement: Build the infrastructure that allows non-technical stakeholders to access insights without needing an analyst for every query.

Functional Excellence & Community

• The Data Guild: Create and lead a "Data Guild" or "Community of Practice" to facilitate knowledge sharing, peer reviews, and mentorship among embedded analysts.
• Talent Bar: Define the hiring standards, leveling rubrics, and career paths for all data roles across the company. 
• Best Practices: Drive the adoption of version control (Git), documentation, and automated testing (Data Quality) within the analytic workflows.

Business Impact & Culture

• Data Literacy: Act as an evangelist for data-driven decision-making, coaching C-suite and Product Leads on how to better leverage data.
• Resource Allocation: Partner with Department Leads to identify where data gaps exist and advocate for the placement of analysts in the highest-impact areas.

Key Requirements

Strategic Leadership & Organizational Design

• Architectural Strategy: 6+ years of experience in Data/Analytics, with a proven track record of scaling "Hub-and-Spoke" or Data Mesh models. Demonstrated ability to balance centralized governance with decentralized execution speed.
• Strategic Influence: Proven ability to influence and align senior stakeholders (C-level, Product Leads) who do not have a direct reporting line to this role. Ability to lead through expertise and professional authority.
• Data-as-a-Product Mindset: A strategic approach to treating the data platform, tooling, and core datasets as internal products, where embedded analysts and business units are the primary customers.
• Change Management: Experience in leading organizational transitions (e.g., from centralized to decentralized) and establishing a high-performance data culture across distributed teams.

Technical Excellence & Methodology

• AI Modernization & Tooling: Lead the evaluation and strategic implementation of cutting-edge AI-driven data extraction solutions, ensuring selected technologies align with cross-departmental requirements and scale seamlessly across the organization’s data infrastructure.
• Modern Data Stack Mastery: Expert-level knowledge of cloud data warehousing (e.g., Snowflake, Redshift), transformation layers (dbt), and orchestration.
• Advanced Analytics & Modeling: Proficiency in SQL and Python/R for complex data modeling and predictive analytics. Deep understanding of version control (Git) and CI/CD practices in data workflows.
• Statistical Rigor & Experimentation: Extensive experience in designing and analyzing A/B tests, causal inference, and applying advanced statistical methods to drive business decisions.
• Operational Intelligence: Background in high-scale operational analytics, including forecasting, capacity planning, efficiency analysis, and automated quality assurance.

Functional Management & Governance

• Talent Development & Bar Raising: Experience in defining hiring standards, career frameworks, and mentorship programs for Data Analysts and Data Scientists.
• Data Governance & Quality: Proven ability to establish global data standards, master data management, and unified metric definitions to ensure a "Single Source of Truth" across the organization.
• Storytelling & Communication: Exceptional ability to translate complex technical findings into persuasive, executive-level narratives that drive operational and strategic improvements.
• Pragmatic Problem Solving: A results-oriented mindset with the ability to bridge the gap between high-level data science and pragmatic, actionable business solutions.

What we believe

At TransferGo, we offer competitive rewards to all people. We know that recognition is about more than just money, and we’ve fostered a culture of kudos to shine a light on the great work throughout the business, and the people making it all happen. We hold regular in-person events to connect with each other and help all our TransferNauts to grow with a generous training allowance. We believe that empowering people makes for a happier and more effective workforce. This means we enable anyone who wants to pursue initiatives that deliver real value for our migrant customers. 

What We Offer:

• Competitive Salary: Starting from 19 930-29 920 PLN (gross) per month, depending on experience. Salary is just one part of the conversation – if you’re excited about the role but the range feels slightly off, don’t hesitate to apply. We’re open to discussing based on your experience and potential.
• Comprehensive Benefits: Including a generous holiday allowance, competitive healthcare insurance, and a wellbeing package from day one.
• Annual Development Budget: €1,000 to invest in your personal and professional growth.
• Hybrid Working Environment: Flexibility to work from home and in the office, with most team members in the office two days a week.
• Pet-Friendly Office: If you’re near one of our offices, bring your furry friend along!
• Inclusive Culture: Regular in-person events, fostering a strong sense of community and collaboration.
• Empowerment and Ownership: We believe in empowering our people to take initiative and drive meaningful change.

The Opportunity

We believe the next chapter of finance will be written by leaders who don't just tolerate AI — they live it. 

We're looking for a CFO who already weaves AI into how they think, plan, work, and even experiment in their personal life - someone who sees AI not as a project on a roadmap but as the default operating layer for every model, decision, and team they run.

Being a part of a senior management team, the CFO is responsible for strategic growth that also includes overseeing all key finance functions including accounting, FP&A, fundraising support, risk management, tax, transfer-pricing, administration, and treasury. In this role, you will be the AI-native architect of our finance function — redesigning traditional processes from first principles so that AI, automation, and real-time data become the default way we plan, report, forecast, and decide. You won't be asked to "add AI on top" of the existing setup, you'll be asked to rethink what a modern, AI-first finance function looks like at TransferGo — and to build it, hands-on, with your team.

Key responsibilities

• Ensure finance is a strategic partner to the business to accelerate growth and support the best decision making;
• Own financial business planning and forecasting process supporting TransferGo's growth strategy;
• Build and evolve the business's financial models — incorporating AI-driven predictive analytics for revenue, costs, and cash flow forecasts to increase accuracy and agility;
• Work with the CEO to ensure we have adequate funding for the business and its future plans, whilst working with advisors and finance providers and transforming the way in which TransferGo uses FP&A to direct its decision making;
• Build on good foundations for solid financial governance that would stand up to the most rigorous diligence;
• Teach other functions and leaders about finance, and help them learn how to make an effective, data- and AI-supported business case;
• Drive the Group of companies' financial planning, oversee cash flow planning and ensure availability of funds as needed;
• Manage the debt and equity planning, fundraising and capital structure;
• Perform risk management by analysing the Group of companies' liabilities, investments and cash burn;
• Lead the finance team in designing, implementing and continuously improving AI-augmented workflows — from automated reporting and reconciliation to AI-assisted FP&A, close, and devolved budget responsibility — and set the tone by using these tools personally, every day;
• Manage existing strategic investments by reviewing monthly and quarterly reports and statements from managers, participating in regular meetings and calls, and tracking the monthly performance of materially significant investments;
• Conduct due diligence and full analysis of select new business opportunities, and share recommendations with the CEO, Leadership team and Board of Directors;
• Represent the company to financial partners, including financial institutions, investors, auditors, regulators, etc. Cultivate relationships that result in sourcing new equity and debt capital opportunities;
• Prepare monthly Board and Shareholders financial and business reports and updates;
• Continuously scan for emerging AI models, agents, and tooling — and quickly experiment, stress-test, and bring the best of them into how the finance team operates.

As a member of the Senior Leadership Team (SLT), you will

• Contribute to the overall strategic purpose of TransferGo;
• Contribute to the identification and setting of strategic objectives to achieve this purpose;
• Support the successful transformation of culture throughout the business — including championing an AI-native, experiment-first mindset across teams;
• Be committed and dedicated to providing financial insight required in budgeting, business modelling and financing;
• Build TransferGo knowledge through data-driven, AI-enabled insights to better understand our clients, users, and market trends.

Main requirements

• You are already an AI enthusiast — you actively use AI tools in your day-to-day work and personal life, and you can articulate a clear, opinionated vision for what an AI-native finance function looks like;
• Strong leadership and communication skills to drive Strategic Finance Partnership in cross-functional teams;
• Ability to learn fast the areas where you don't have expertise, including a proactive, hands-on approach to adopting new fintech and AI tools — you try things before you're told to;
• Experience leading the financial department of fast-growing companies (Series B onwards), ideally within FinTech and/or financial regulated businesses;
• A minimum of a BS and a CPA, CFA, or CFO experience at Series C/B/D growth startups, or growth-stage VC investment experience;
• 5+ years' hands-on experience as CFO, preferably in a complex global holding structured organisation that has multiple affiliates and a track record of escalating knowledge of growth and profitability mechanisms;
• The ability to work in multicultural teams and an entrepreneurial flair — both crucial for success in this role;
• Experience involved in or running capital fundraising rounds;
• Ability to strategize and strong problem-solving skills.

What We Believe: at TransferGo, we offer competitive rewards to all people. We know that recognition is about more than just money, and we’ve fostered a culture of kudos to shine a light on the great work throughout the business, and the people making it all happen. We hold regular in person events to connect with each other and help all our TransferNauts to grow with a generous training allowance. We believe that empowering people makes for a happier and more effective workforce. This means we enable anyone who wants to pursue initiatives that deliver real value for our migrant customers.

What We Offer

• Competitive Salary: Starting from €10,960 - €16,440 (gross) per month, depending on experience;
• Comprehensive Benefits: Including a generous holiday allowance, competitive healthcare insurance, and a wellbeing package from day one;
• Annual Development Budget: €1,000 to invest in your personal and professional growth;
• Hybrid Working Environment: Flexibility to work from home and in the office, with most team members in the office 2 days a week;
• Pet-Friendly Office: If you’re near one of our offices, bring your furry friend along;
• Inclusive Culture: Regular in-person events, fostering a strong sense of community and collaboration;
• Empowerment and Ownership: We believe in empowering our people to take initiative and drive meaningful change.

Job Overview

The Product Marketing Manager for World of Tanks will serve as the key interface between the product team and the global marketing function, ensuring that product goals, player insights, and strategic directions are effectively translated into marketing actions.

This role focuses on owning the product’s marketing vision, providing clear context and direction to the marketing organization, and ensuring that marketing initiatives are aligned with product priorities, lifecycle stages, and audience needs.

The ideal candidate has a strong track record in marketing strategy for video games, thrives in cross-functional collaboration, and can navigate complex organizational structures without friction—driving alignment, clarity, and measurable impact.

Reports to

• World of Tanks Publishing Director

What will you do?

• Act as the primary liaison between the Product team and company's  Marketing centre of expertise, ensuring smooth coordination and shared understanding of product goals, messaging priorities, and upcoming milestones.
• Translate product objectives into clear marketing goals and deliverables, managing communication flow and ensuring alignment on strategy, timelines, and results.
• Partner with Marketing team to co-develop data-driven marketing and acquisition strategies that best support the product vision.
• Own the product marketing roadmap, defining key priorities and ensuring coherent execution across all marketing channels.
• Oversee and optimize the product marketing budget, aligning investments with key business outcomes such as brand awareness, engagement, and player acquisition.
• Analyze and present campaign and performance KPIs, turning insights into actionable recommendations for both product and marketing teams.
• Build a strong partnership with internal departments and functions e.g. community, legal, art, performance, advertisement and influencer outreach teams.
• Act as the brand steward for World of Tanks, ensuring all campaigns and communications reflect the product positioning and long-term brand goals.

What are we looking for?

• Proven experience in product marketing or strategic marketing within the video game industry.
• Demonstrated ability to bridge product and marketing functions, navigating cross-functional priorities effectively.
• Strong analytical and communication skills with the ability to turn data and insights into strategic action.
• Experience in planning and executing acquisition and branding campaigns.
• Passion for PC and online games.
• Upper-Intermediate or higher level of English.
• Team-oriented mindset and a collaborative, solutions-focused approach.

What additional skills will help you stand out?

• Understanding of the free-to-play business model and player lifecycle.
• Hands-on experience managing marketing ROI and brand growth metrics.
• Comfort working in a matrix organization with shared ownership of outcomes.

Work mode

• Hybrid (2-3 days of work from the office)
• This role isn't eligible for relocation & immigration support.

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Nicosia include:

• 21 days annual leave (additional days based on years of service: up to 25 days) 
• Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave) 
• Sick Leave (10 days top-up to statutory allowance per year)
• Maternity Leave (18 weeks top-up to statutory allowance per case)
• Career development and education opportunities within the company
• English Language courses fully covered by the company upon Manager’s approval
• Premium Private Health Care
• Mental well-being program (iFeel)
• Onsite gym and spa
• Free parking close to the Nicosia offices, based on availability
• Free drinks-equipped kitchen in every floor building
• Eurobank benefits (if applicable)
• Employee discounts (e.g. restaurants, bars, etc.)
• Personal Gaming Account 
• Onsite canteen with subsidized prices for food and drinks
• Company events, Social Clubs
• Seniority Awards  
• Referral program - You can recommend the best talents to the company and receive a reward 

Please submit your CV in English to ensure smooth processing and review.

Ambitious’, ‘innovative’, ‘highly product-focused’ - those are the words you’d hear if we were asked to describe our Engineering teams. 

They focus on product, platform and the development of internal tools to bring the best experience to all of our customers.

Probably one of the most senior bunches of people in the company - on average, each one of our Engineers has over 7 years of experience!

We are looking for a Senior QA Engineer to join our team and help us deliver high-quality solutions. As part of a cross-functional team, you will be responsible for ensuring comprehensive manual and automated test coverage across our products. Your role will be critical in maintaining system reliability, performance, and seamless user experiences.

What you'll be doing:

• Partner with Product Managers and engineers early in discovery and development to identify risks, edge cases, and gaps before implementation
• Drive test strategy by defining methodologies, quality criteria, and risk-based coverage aligned with User Stories and business goals
• Own end-to-end test planning, from scope definition to execution, ensuring consistent and reliable validation of features
• Drive test automation with a focus on business impact and cost-efficiency, ensuring balanced coverage across the test pyramid and repeatable patterns
• Proactively identify, prioritize, and communicate defects with clear, reproducible reports aligned with team standards
• Leverage data analysis (e.g., SQL) to investigate issues, validate assumptions, and support quality decisions
• Close the loop between production signals (crash analytics, non-fatals, user-impact metrics) and pre-release test design, contributing to incident postmortems
• Act as a quality advocate within Agile teams, influencing processes to improve speed, predictability, and outcomes
• Contribute to and elevate QA practices across the team, driving continuous improvement and knowledge sharing

Your Experience

Must have:

• 5+ years in software quality assurance
• Experience as a QA engineer working with backend technologies such as APIs, DBs (including SQL knowledge) and services
• Experience with mobile platforms and ecosystems, iOS and Android
• Experience in test automation
• Being proactive in gathering non-functional requirements within the team and other departments
• Excellent understanding of testing methodology in Agile product lifecycle
• Positive thinking, quality orientation, reliability, ability to organize, exceptional attention to details
• Good English level – both spoken and written

Nice to have:

• Cross-browser, including mobile browsers and especially Facebook browser, testing with focus on page loading speed (First contentful paint, First Input Delay, server response time)
• Experience in load testing
• Understanding of A/B experimentation and its implication on testing strategy

We’re looking for a Creative Production Lead to own and scale UGC video production across TikTok and Snapchat within Social Growth. This role is responsible for building and running a high-output creative engine across multiple pods, ensuring consistent delivery of high-performing assets for both organic and paid UA.

You will lead producers and editors across key content areas (Organic, Paid 40+, Core, Testimonials), ensuring each pod operates effectively while maintaining a unified creative system.

You'll be responsible for:

• Owning UGC video production output across all pods and content streams
• Managing and developing Creative Producers and motion/video resources across pods
• Ensuring consistent production volume, quality, and turnaround across Organic, Paid, Core, and Testimonials
• Building and maintaining a scalable creative production system across teams
• Partnering with strategists and UA to align production with performance needs
• Ensuring winning concepts are effectively scaled across pods and platforms
• Allocating resources across pods based on priorities and performance signals
• Establishing clear workflows for briefing, production, and iteration
• Driving cross-pod learnings and ensuring best practices are shared and reused

Your experience

Must-have:

• 5+ years in creative production, UGC, or performance content roles
• Experience managing creative teams (producers, editors, creators)
• Strong understanding of short-form video production for TikTok
• Experience operating high-volume creative production systems
• Ability to balance speed, quality, and scale across multiple workstreams
• Experience working cross-functionally with UA, strategy, and creative teams
• Strong ownership mindset with ability to prioritise and allocate resources effectively
• Fluent English with experience delivering content for US audiences

What success looks like

• Reliable, scalable production output across all pods
• Clear ownership and performance across Organic, Paid, Core, and Testimonials streams
• Faster production cycles with increased volume and maintained quality
• Effective scaling of winning creatives across pods and platforms
• Stronger contribution of Social Growth production to paid UA performance

A strategic and forward-thinking Influencer Manager with deep expertise in the creator economy and a clear vision for how influencer marketing drives business impact. You’ll contribute to shaping Flo’s global influencer program, creating strategies that drive installs, deepen brand storytelling, and strengthen performance across the full funnel.

You understand how influencer marketing connects across channels and teams, from brand to UA, and know how to repurpose creator content to live beyond social, extending its impact across touchpoints (even inside the app).

You’ve got fresh ideas, creative guts, cultural curiosity, and a deep passion for women’s health to help creators inspire millions of people to better understand, embrace, and own their health.

Your Experience

Must have:

• ​​3–5+ years of influencer marketing experience
• Deep understanding of influencer ecosystems across TikTok, Instagram, and YouTube, and an eye for spotting emerging platforms and trends before they take off.
• Confident interpreting digital marketing metrics (CPI, CTR, CPM, ROAS,).
• Understanding how influencer content fuels paid social and drives performance across the funnel.
• Using data analysis, social listening, benchmarking, and auditing to strengthen strategy and drive greater efficiency and impact.
• Confident managing always-on and campaign initiatives, handling high volume with operational excellence and attention to detail.
• Strong communication and collaboration skills, thriving in cross-functional environments and keeping projects aligned.
• Brings fresh ideas, creative thinking, and a data-informed mindset to push influencer marketing beyond the obvious.
• Experience managing vendors, agencies, and contractors.
• Deep cultural awareness and trend sensitivity, you understand what’s shaping the conversation, where culture is moving, and how brands can show up authentically within it.
• Experience working with the US and other English-speaking markets

Nice to have:

• Experience working with a consumer app or digital product.
• Experience managing ambassador or affiliate programs.
• Experience collaborating with Product or Growth Marketing teams to integrate influencers into broader user journeys (e.g., in-app moments).
• Comfortable using tools like CreatorIQ, Looker, Slack, TikTok One and Jira

Salary starts from 3000 EUR gross per month 

#LI-DL1

We’re looking for someone who sits at the intersection of creators, creative, and paid social - gets TikTok at a native level, can scale UGC pipelines, and knows how to turn data into better briefs, content, and results.

As a Creator Partnerships Manager, you’ll manage a scalable UGC pipeline for paid social, working closely with creators and internal production teams to continuously test, iterate, and improve performance.

You’ll also need a deep understanding of TikTok-native content and culture - what feels organic, what grabs attention instantly, and what converts.

What you’ll be doing

• Launch and manage briefs via TikTok One and other creator marketplaces
• Build and manage a network of in-house creators
• Establish creator strategy (personas, roles, segments) 
• Develop and own creative strategy
• Build and maintain a consistent UGC production pipeline
• Develop clear, performance-driven briefs
• Partner closely with the production team on editing, iterations, and scaling winning creatives
• Oversee high-volume content output with fast turnaround times
• Analyze creative performance (CTR, hooks, conversions) to identify winning patterns
• Translate insights into new briefs, iterations, and testing frameworks
• Provide structured, actionable feedback to creators to improve performance over time
• Collaborate with paid media teams

What we’re looking for

• 2–5 years in influencer marketing, UGC, or performance creative roles
• Strong understanding of paid social performance drivers
• Have experience optimizing content specifically for paid ads, not organic
• Experience using TikTok One
• Strong understanding of TikTok-native content - trends, hooks, formats, and storytelling styles.
• Experience managing content pipelines at scale (multiple assets, fast testing cycles)
• Experience managing and collaborating with creators
• Comfortable working cross-functionally with production/editing teams
• Highly organized and detail-oriented in a fast-paced environment

#LI-DL1 #LI-Hybrid

We’re looking for someone who sits at the intersection of creators, creative, and paid social - gets TikTok at a native level, can scale UGC pipelines, and knows how to turn data into better briefs, content, and results.

As a Creator Partnerships Manager, you’ll manage a scalable UGC pipeline for paid social, working closely with creators and internal production teams to continuously test, iterate, and improve performance.

You’ll also need a deep understanding of TikTok-native content and culture - what feels organic, what grabs attention instantly, and what converts.

What you’ll be doing

• Launch and manage briefs via TikTok One and other creator marketplaces
• Build and manage a network of in-house creators
• Establish creator strategy (personas, roles, segments) 
• Develop and own creative strategy
• Build and maintain a consistent UGC production pipeline
• Develop clear, performance-driven briefs
• Partner closely with the production team on editing, iterations, and scaling winning creatives
• Oversee high-volume content output with fast turnaround times
• Analyze creative performance (CTR, hooks, conversions) to identify winning patterns
• Translate insights into new briefs, iterations, and testing frameworks
• Provide structured, actionable feedback to creators to improve performance over time
• Collaborate with paid media teams

What we’re looking for

• 2–5 years in influencer marketing, UGC, or performance creative roles
• Strong understanding of paid social performance drivers
• Have experience optimizing content specifically for paid ads, not organic
• Experience using TikTok One
• Strong understanding of TikTok-native content - trends, hooks, formats, and storytelling styles.
• Experience managing content pipelines at scale (multiple assets, fast testing cycles)
• Experience managing and collaborating with creators
• Comfortable working cross-functionally with production/editing teams
• Highly organized and detail-oriented in a fast-paced environment

Salary from 3000 EUR

#LI-DL1 #LI-Hybrid

We’re looking for someone who sits at the intersection of creators, creative, and paid social - gets TikTok at a native level, can scale UGC pipelines, and knows how to turn data into better briefs, content, and results.

As a Creator Partnerships Manager, you’ll manage a scalable UGC pipeline for paid social, working closely with creators and internal production teams to continuously test, iterate, and improve performance.

You’ll also need a deep understanding of TikTok-native content and culture - what feels organic, what grabs attention instantly, and what converts.

What you’ll be doing

• Launch and manage briefs via TikTok One and other creator marketplaces
• Build and manage a network of in-house creators
• Establish creator strategy (personas, roles, segments) 
• Develop and own creative strategy
• Build and maintain a consistent UGC production pipeline
• Develop clear, performance-driven briefs
• Partner closely with the production team on editing, iterations, and scaling winning creatives
• Oversee high-volume content output with fast turnaround times
• Analyze creative performance (CTR, hooks, conversions) to identify winning patterns
• Translate insights into new briefs, iterations, and testing frameworks
• Provide structured, actionable feedback to creators to improve performance over time
• Collaborate with paid media teams

What we’re looking for

• 2–5 years in influencer marketing, UGC, or performance creative roles
• Strong understanding of paid social performance drivers
• Have experience optimizing content specifically for paid ads, not organic
• Experience using TikTok One
• Strong understanding of TikTok-native content - trends, hooks, formats, and storytelling styles.
• Experience managing content pipelines at scale (multiple assets, fast testing cycles)
• Experience managing and collaborating with creators
• Comfortable working cross-functionally with production/editing teams
• Highly organized and detail-oriented in a fast-paced environment

Salary from 3000 EUR

#LI-DL1 #LI-Hybrid

We are looking for an LLM & AI search Discoverability Manager to shape how Flo is represented across AI systems. This role sits at the intersection of PR, community, content, and AI, owning how our brand is understood, surfaced, and recommended by large language models.

Your Main Tasks Will Be

• Own and optimize Flo’s presence across AI-generated search environments (e.g. ChatGPT, Gemini), ensuring accurate, high-quality brand representation. Monitor how Flo is represented across AI systems, identify gaps or misrepresentation, and proactively act to correct them
• Build and manage Flo’s reputation across authoritative sources used by LLMs, including Reddit, Quora, and Wikipedia
• Own Wikipedia strategy and governance, ensuring accuracy, neutrality, and strong positioning as a primary AI citation source
• Rework and structure Flo’s website as an AI-native source, creating content that answers real user queries and is consistently surfaced in LLM responses
• Strengthen Flo’s presence in mid-funnel LLM conversations, ensuring the brand is preferred in comparison and evaluation queries
• Leverage Reddit and Quora as both reputation and discovery channels, shaping narratives and driving qualified organic traffic
• Build and scale systems for generating and managing external signals (reviews, discussions, third-party content) that influence how LLMs interpret the brand
• Partner cross-functionally with PR, Product, Social, Customer Support, and Marketing to align messaging and ensure consistency across all external touchpoints

We Expect From You

• 3+ years of experience in online reputation, digital PR, content, or related roles
• Hands-on experience with or strong understanding of Generative Engine Optimization (GEO) and Answer Engine Optimization (AEO), including how LLMs source, weight, and surface information
• Understanding of how LLMs source and surface information
• Hands-on experience with platforms like Reddit, Quora, and Wikipedia
• Experience shaping brand perception across external, non-owned platforms
• Strong analytical mindset, connecting reputation signals to business impact
• Ability to build systems and scale processes, not just execute tasks
• Strong cross-functional collaboration skills and comfort in fast-moving environments

#LI-Hybrid

ABOUT THE ROLE
Here’s what you’ll be doing:

• Create and cultivate deep business relationships with the biggest producers, creators, venues and key stakeholders in the entertainment industry.
• Develop and deliver a growth strategy for the market, with an innovative and effective approach to scaling Fever's presence in the region
• Expertly manage commercial strategy with large partners ensuring value creation for both parties, and a sustainable strategic partnership between Fever and event organisers
• Evidence strong organizational skills to effectively balance and grow a large base of clients 
• Collaborate closely with cross functional stakeholders to successfully deliver on partner growth across Lithuania and internationally
• Keep up to date with everything cool that’s happening in the entertainment; think of yourself as the expert for new and trending experiences

ABOUT YOU
Here’s what you should bring to the table:

• At least 4+ years of top tier consulting or equivalent experience, with ideally an additional 4+ years of experience in relevant sectors (e.g. corporate management, tech companies, sport / music / arts)
• Strong business development and partnership management skills
• Self-starter mentality with an ability to work in a demanding, dynamic start-up environment
• Demonstrated data-driven approach to business and task prioritization
• Excellent communication skills both written and verbal along with strong attention to detail
• Comfort in working with Microsoft Office, Google docs, and a Sales CRM (Sugar CRM is preferred)
• Knowledge of the city’s entertainment, events, and lifestyle trends

BENEFITS & PERKS

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
• Stock Options
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Responsibility from day one and professional and personal growth
• Great work environment with a fun, international team of talented people to work with!

#LI-hybrid #LI-fulltime

We’re looking for a Senior Technical Product Manager to join our Health Records & Virtual Clinics team. This team is building the foundational infrastructure that powers Flo’s next generation of personalised healthcare experiences. Our mission is to integrate diverse health data sources, from clinical systems and external vendors to user-reported data, including data from wearables directly or via Health Connect/HealthKit into a unified, reliable, and actionable health record. This foundation will enable a new Virtual Clinics direction, delivering personalised, data-driven care journeys at scale.

While this is a deeply technical and data-heavy area, we believe that the true value of health data is unlocked through intuitive, trustworthy, and beautifully designed user experiences. You will partner closely with product design to ensure complex, fragmented health data is translated into clear, intuitive, and user-friendly experiences.

Your Experience

Must have:

• 7+ years of experience in product management, including experience in platform, data, or infrastructure products
• Strong technical background, with experience working on APIs, data pipelines, or distributed systems
• Experience integrating third-party vendors, APIs, or complex ecosystems (healthcare experience is a strong plus)
• Solid understanding of data modeling, data quality challenges, and trade-offs in building scalable data platforms
• Proven passion for building high-quality user experiences, with a track record of partnering closely with design to ship intuitive and elegant products
• Ability to translate complex technical systems and data into simple, user-friendly interfaces and flows
• Experience working in regulated environments and collaborating with clinical, legal, privacy, and security stakeholders
• Proven ability to define and deliver products in ambiguous, fast-moving environments
• Strong analytical mindset, with experience defining and tracking metrics for platform/data products
• Track record of iterative delivery and experimentation, even within complex technical domains
• Excellent stakeholder management and communication skills, with the ability to align cross-functional teams around complex initiatives
• Passion for building impactful healthcare products and improving user outcomes through data

What you'll be doing

You'll be responsible for:

• Define and execute the product strategy and roadmap for Health Records and data integrations, enabling scalable and secure ingestion of data from multiple vendors and systems
• Own the end-to-end lifecycle of health data: from ingestion and normalization to enrichment and activation in downstream experiences
• Lead the development of a unified health data model that supports personalised user experiences, clinical use cases, and Virtual Clinics services
• Partner with design team to creation of best-in-class UI/UX patterns for surfacing health insights, longitudinal records, and care journeys
• Ensure that health data is presented in a way that is actionable, empathetic, and clinically responsible, balancing simplicity with accuracy
• Partner closely with Engineering, Data, Clinical, and Legal teams to ensure data accuracy, regulatory compliance, and user privacy. Own the creation of well-scoped product and technical specifications, and actively participate in technical trade-off discussions. Given the tech- and infrastructure-heavy nature of the team, operate as a deeply embedded partner within the squad, not just a stakeholder, contributing to architecture-level decisions and day-to-day execution
• Drive vendor integration strategy, including prioritisation, evaluation, and long-term partnership management
• Collaborate with AI Platform team to ensure high-quality structured data is available for models and personalised insights
• Balance speed and scalability, making high-judgment trade-offs across infrastructure, data quality, and user-facing impact
• Establish metrics to evaluate data quality, coverage, and downstream impact on user outcomes and business goals
• Stay on top of industry trends in digital health, interoperability, and virtual care, as well as evolving UX patterns in consumer health products

#LI-Hybrid #LI-AJ1

What You’ll Be Doing:

• Planning, executing, and scaling web user acquisition campaigns across Paid Social channels, with a focus on high-intent, converting traffic
• Driving incremental growth through performance-focused campaign strategy and rapid experimentation
• Collaborating with product, analytics, and creative teams to create effective landing pages and campaign assets
• Generating insights from performance data and proactively identifying areas of opportunity
• Staying up to date with industry trends, platform updates, and evolving privacy regulations

Must have:

• 2+ years of performance marketing experience in user acquisition, preferably in high-growth environments
• Expert-level experience managing campaigns in Social channels (Facebook Ads, TikTok Ads, Snapchat) 
• Proven track record of optimizing campaigns for performance metrics such as ROAS, CPA, and LTV
• Strong analytical skills, including advanced Excel or Google Sheets capabilities
• Proficiency using tools like Looker Studio, Funnel.io, or similar BI platforms to analyze and present performance data
• Comfortable using AI tools (e.g., ChatGPT, Claude, Google AI Studio) to boost campaign efficiency and ideation
• Strong communication and project management skills, with the ability to work cross-functionally
• Upper-intermediate or advanced proficiency in English
• Market research and competitors analysis

Nice to have:

• Solid understanding of web attribution models and tools (e.g., last-click vs. data-driven attribution, first-party tracking)
• Experience with A/B testing frameworks and conversion rate optimization (CRO) for web
• Experience in Health Tech, FinTech, or other regulated industries
• Familiarity with server-side tracking, privacy-compliant measurement setups (e.g., Consent Mode, enhanced conversions)
• Experience with automation tools for testing and campaign management 

Salary range from 3800 EUR 

#LI-DL1

What You’ll Be Doing:

• Planning, executing, and scaling web user acquisition campaigns across Paid Social channels, with a focus on high-intent, converting traffic
• Driving incremental growth through performance-focused campaign strategy and rapid experimentation
• Collaborating with product, analytics, and creative teams to create effective landing pages and campaign assets
• Generating insights from performance data and proactively identifying areas of opportunity
• Staying up to date with industry trends, platform updates, and evolving privacy regulations

Must have:

• 2+ years of performance marketing experience in user acquisition, preferably in high-growth environments
• Expert-level experience managing campaigns in Social channels (Facebook Ads, TikTok Ads, Snapchat) 
• Proven track record of optimizing campaigns for performance metrics such as ROAS, CPA, and LTV
• Strong analytical skills, including advanced Excel or Google Sheets capabilities
• Proficiency using tools like Looker Studio, Funnel.io, or similar BI platforms to analyze and present performance data
• Comfortable using AI tools (e.g., ChatGPT, Claude, Google AI Studio) to boost campaign efficiency and ideation
• Strong communication and project management skills, with the ability to work cross-functionally
• Upper-intermediate or advanced proficiency in English
• Market research and competitors analysis

Nice to have:

• Solid understanding of web attribution models and tools (e.g., last-click vs. data-driven attribution, first-party tracking)
• Experience with A/B testing frameworks and conversion rate optimization (CRO) for web
• Experience in Health Tech, FinTech, or other regulated industries
• Familiarity with server-side tracking, privacy-compliant measurement setups (e.g., Consent Mode, enhanced conversions)
• Experience with automation tools for testing and campaign management 

Salary range from 3800 EUR 

#LI-DL1

We are looking for an analytical Operations Manager to lead the supply side of our business in Lithuania, specifically overseeing Driver Growth, Driver Engagement, Fleets, and Vehicles. In a mature market, success depends on maintaining a reliable base of independent partner drivers and fleet partners. This role requires a disciplined approach to analytical forecasting, operational process management, and the financial oversight of large-scale supply programs.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role ranges from 4800€ to 6200€ and will depend on your skills, knowledge, and experience.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will ensure the health of our marketplace by identifying supply trends and market risks. This position is built on three pillars: rigorous program management, efficient operational workflows, and professional partnership management. You will lead a local team and work closely with Regional, Central Operations, Legal, and Public Policy teams to navigate regulatory shifts and implement strategies that protect and grow our supply base.

• Forecasting & Analysis: Lead supply forecasting and review market trends daily to identify performance risks and suggest proactive growth and retention strategies.
• Budget Management: Own the planning and financial execution of supply initiatives, ensuring efficient ROI and disciplined budget allocation.
• Process & Compliance: Oversee core operational workflows—including partner registration, onboarding, and compliance—ensuring they are scalable and adhere to local and EU regulations.
• Partner Value Proposition: Develop and execute local programs that create tangible value for independent partner drivers to increase platform engagement and frequency.
• Fleet Partnership Management: Build and maintain professional relationships with fleet partners. Act as a point of contact to ensure their operational success and long-term loyalty to the Bolt platform.
• Supply Growth: Drive the strategy for attracting and activating new individual partner drivers and fleet partners.
• Regulatory Implementation: Translate legal and policy shifts into operational adjustments, ensuring the business remains ahead of compliance requirements.
• Team Leadership: Lead and develop a high-performing operations team, ensuring multiple workstreams are delivered on time and to a high standard.

• You have 5+ years of experience in Operations, Consulting, Finance, Analytics, or a related analytical role. A background in Finance is a big plus given the scale of budget management required.
• You have at least 2 years of experience leading a team, coordinating complex, interconnected domains.
• You have expert-level proficiency in Excel/Google Sheets. You are comfortable building forecasting models to justify significant financial decisions.
• You have a proven track record in managing complex projects and process-heavy environments with a detail-oriented approach to maintaining operational quality.
• You are a professional communicator able to build trust with external fleet partners and present financial data clearly to senior management.
• You possess a strong sense of ownership and an entrepreneurial attitude, moving with urgency to solve problems without waiting for direction.
• You hold a Bachelor's degree or higher in Business, Finance, Economics, Engineering, or a related analytical field.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Play a direct role in shaping the future of mobility.

Impact millions of customers and partners in 600+ cities across 50 countries.

Work in fast-moving autonomous teams with some of the smartest people in the world.

Accelerate your professional growth with unique career opportunities.

Get a rewarding salary and stock option package that lets you focus on doing your best work.

Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.

Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

CRM & RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-driven CRM & Retention Strategist to join our team.

In this role at Common Thread Collective (CTC), you will hold a central strategic position, supporting our clients in achieving sustainable and scalable growth. Your primary mission is to generate consistent, predictable revenue through retention-led initiatives—leveraging data-driven insights to build accurate forecasts, inform strategic decisions, and maintain reliable performance. At CTC, your expertise is essential, encompassing both our proprietary forecasting frameworks and the core principles of retention marketing.

Your influence extends well beyond managing email channels—you serve as a strategic partner to clients across all facets of retention. You articulate the logic behind our recommendations clearly and convincingly, linking forecasting outputs to the email, SMS, direct mail, and additional lifecycle touchpoints we deploy. Your communication strengthens trust, aligns stakeholders, and elevates the overall client relationship.

You also champion CTC’s retention philosophy and the systems that operationalize it.
As a CRM & Retention Strategist, you bring rigor and intentionality to every initiative, ensuring each program meets the highest execution standards and remains tightly aligned with client goals.

You excel at tackling complex problems, take full ownership of results, and are dedicated to building, refining, and scaling impactful retention programs. We embody the mindset “Everyday in Every Play, Count on Me”—holding ourselves accountable, aiming for excellence, and consistently delivering meaningful outcomes.

.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.

• A minimum of 2 years of hands-on experience using Klaviyo, including building campaigns, flows, segmentation strategies, and performance optimization.

  Please apply only if you meet all minimum experience requirements listed above.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

•  

  First 30 days – $2K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the following 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first three client accounts independently

  Days 61–90 – 4-6k base salary + monthly bonus

  • Continue growing and managing your client portfolio

  • 15% revenue share on additional revenue above target

  • Opportunity to earn up to six figures within 12 months and continue scaling from there

  • Negotiate your term contract annually

  Final compensation will depend on the number of clients managed and the quality of work delivered.

   

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

L’opportunité
Le ou la Gestionnaire des opérations et de l’écosystème des Programmes de développement des compétences (PDC) est responsable de l’infrastructure opérationnelle, de la mesure de l’impact et de la stratégie de cycle de vie à long terme de la communauté pour l’ensemble des initiatives PDC.

Ce rôle s’adresse à la personne qui regarde un programme bien intentionné et voit immédiatement l’infrastructure qui manque : les systèmes de suivi, les cadres de rapports, la stratégie d’engagement des diplômé(e)s et de la communauté qui rendraient le tout dix fois plus utile. Vous serez responsable de bâtir cet ensemble ici, en collaborant avec les équipes des ventes, de la réussite client et de la formation afin de faire de nos programmes de développement des compétences des expériences auxquelles les apprenant(e)s demeurent attaché(e)s bien après les avoir terminées.

Tout en soutenant la prestation auprès des client(e)s lorsque des contrats sont actifs, votre objectif principal sera de bâtir les systèmes internes, les cadres de rapports et les mécanismes communautaires nécessaires pour assurer un impact durable des programmes.

Ce que vous allez faire

• Bâtir et gérer l’infrastructure opérationnelle des Programmes de développement des compétences (PDC), incluant les systèmes de suivi des apprenant(e)s, les flux de travail et les processus de programme évolutifs.
• Définir, suivre et présenter l’impact des programmes, en créant des tableaux de bord et des cadres de rapports permettant de mesurer des résultats comme l’inscription, la complétion, la certification et les cheminements vers l’emploi.
• Mettre en place et gérer l’écosystème à long terme des apprenant(e)s, incluant les communautés de diplômé(e)s, les initiatives d’engagement, les occasions de mentorat et la croissance du réseau de talents.
• Mettre en œuvre et optimiser les systèmes de CRM et d’automatisation afin de gérer les données sur le cycle de vie des apprenant(e)s et des partenaires, de simplifier la production de rapports et d’améliorer l’efficacité opérationnelle.
• Coordonner la prestation des programmes et la collaboration interfonctionnelle pendant les contrats actifs, en travaillant avec les équipes des Ventes, de la Réussite client, du Marketing et de la Formation pour assurer que les programmes atteignent les indicateurs clés de performance (KPI) définis et génèrent un impact mesurable.

Ce que nous recherchons

• Posséder de l’expérience dans la gestion ou l’essor de programmes en éducation, en développement des talents ou en initiatives d’écosystème, avec un fort accent sur la structure opérationnelle et la livraison.
• Démontrer de solides compétences analytiques et en traitement de données, avec la capacité de définir des KPI, de suivre la performance des programmes et de transformer les analyses en rapports clairs et en pistes d’amélioration.
• Avoir de l’expérience dans la création ou la gestion de communautés, de réseaux de diplômé(e)s ou de programmes d’engagement qui maintiennent les participant(e)s connecté(e)s au-delà du programme initial.
• Être à l’aise pour travailler de façon interfonctionnelle avec des équipes comme les Ventes, la Réussite client, le Marketing et la Formation afin de coordonner le succès et l’impact des programmes.
• Adopter une mentalité proactive de bâtisseur(se), être capable de travailler de manière autonome, de concevoir des processus à partir de zéro et d’introduire des outils, de l’automatisation ou des systèmes pour faire croître les programmes efficacement.
• Avoir de l’expérience au sein d’équipes en phase de démarrage ou dans la création de nouvelles initiatives, où les processus, les structures et les modes de collaboration étaient encore en définition.

Vous avez peut-être également

• Manifester un intérêt pour le développement des talents, l’éducation ou la création d’écosystèmes, avec une réelle motivation à aider les apprenant(e)s à progresser et à demeurer connecté(e)s à une communauté professionnelle plus vaste.

Information supplémentaire

• Le support à la relocalisation n’est pas disponible pour ce poste
• Un visa de travail ou un parrainage de l’immigration n’est pas disponible pour ce poste

Avantages
Chez Unity, nous voulons que nos membres d’équipe s’épanouissent. Nous offrons un large éventail d’avantages conçus pour soutenir le bien-être et l’équilibre travail-vie personnelle.

Veuillez noter: L’admissibilité aux avantages, les offres spécifiques et la couverture varient selon le pays et le statut d’emploi.

Bien que les avantages précis puissent varier, voici certaines des façons dont nous nous efforçons de prendre soin de nos membres d’équipe admissibles à l’échelle mondiale : assurance santé, vie et invalidité complète | Subvention pour les déplacements | Participation des employés à l’actionnariat | Régimes de retraite/pension compétitifs | Vacances et congés personnels généreux | Soutien aux nouveaux parents grâce à des congés et des programmes de soutien aux familles | Collations offertes au bureau | Programmes et soutien en matière de santé mentale et de bien-être | Groupes-ressources pour employés | Programme mondial d’aide aux employés | Programmes de formation et de perfectionnement | Programme de bénévolat et de jumelage de dons

La vie chez Unity
Unity [NYSE : U] est le premier moteur de jeu au monde, propulsant les expériences de plus de 3 milliards d’utilisateurs(rices) chaque mois. Les plus grands jeux mobiles, les titres indépendants PC les plus populaires, des jeux console parmi les plus innovants, ainsi que la quasi-totalité des principales expériences XR et jeux Web sont développés, déployés et optimisés avec Unity.

Unity accompagne également des équipes dans des secteurs tels que l’automobile, l’industrie manufacturière et la santé pour concevoir, simuler et collaborer en 3D - comblant ainsi l’écart entre les idées et la réalité. Pour plus d’informations, veuillez visiter www.unity.com.

Unity est un employeur fier de garantir l’égalité des chances. Nous nous engageons à favoriser un environnement inclusif et innovateur et à célébrer nos employés à travers l’âge, l’éthinicité, la couleur, l’ascendance, l’origine nationale, la religion, le handicap, le sexe, l’identité ou l’expression de genre, l’orientation sexuelle ou tout autre statut protégé conformément à la loi applicable. Si vous êtes en situation de handicap ou avez des besoins spécifiques nécessitant des aménagements pour que votre entretien se déroule dans les meilleures conditions, nous vous invitons à remplir ce formulaire afin de nous en informer et que nous puissions faire le nécessaire.

Ce poste exige que son ou sa titulaire possède une connaissance de l’anglais qui soit suffisante pour lui permettre d’avoir des échanges professionnels verbaux et écrits dans cette langue, puisque l’accomplissement des tâches liées à ce poste nécessite des communications fréquentes et régulières avec des collègues et partenaire situés à l’échelle mondiale et dont la langue commune est l’anglais.

Les chasseurs de têtes et les agences de recrutement ne peuvent pas soumettre résumes/CV par ce site Web ou directement aux superviseurs. Unity n’accepte pas des chasseurs de têtes non sollicités et des résumés (CV) d’agence. Unity ne payera pas d’honoraires à aucune agence tierce ou entreprise qui n’a pas signé d’ententes avec Unity.

La protection de votre vie privée est importante pour nous. Veuillez prendre un moment pour consulter nos politiques de confidentialité pour les prospects et les candidats. Si vous avez des questions concernant la protection de votre vie privée, veuillez nous contacter à DPO@unity.com.

The opportunity
The Skills Development Programs (SDP) Operations & Ecosystem Manager owns the operational infrastructure, impact measurement, and long-term community lifecycle strategy across all SDP initiatives.

This role is for the person who looks at a well-intentioned program and immediately sees the infrastructure it's missing , the tracking systems, the reporting frameworks, the alumni/community engagement strategy that would make it ten times more valuable. You'll own that build here, working across sales, customer success, and training delivery to make our skills programs something learners stay connected to long after completion

While supporting customer-facing delivery when contracts are active, the primary focus is building the internal systems, reporting frameworks, and community mechanisms required to drive sustained program impact.

What you'll be doing

• Build and manage the operational infrastructure for Skills Development Programs (SDPs), including learner tracking systems, workflows, and scalable program processes.
• Define, track, and report on program impact, creating dashboards and reporting frameworks that measure outcomes such as enrollment, completion, certification, and employment pathways.
• Develop and manage the long-term learner ecosystem, including alumni communities, engagement initiatives, mentorship opportunities, and talent network growth.
• Implement and optimize CRM and automation systems to manage learner and partner lifecycle data, streamline reporting, and improve operational efficiency.
• Coordinate program delivery and cross-functional collaboration during active contracts, working with Sales, Customer Success, Marketing, and Training teams to ensure programs meet defined KPIs and deliver measurable impact.

What we're looking for

• Experience running or scaling programs in education, talent development, or ecosystem initiatives, with a strong focus on operational structure and delivery.
• Strong analytical and data skills, with the ability to define KPIs, track program performance, and translate insights into clear reporting and improvements.
• Experience building or managing communities, alumni networks, or engagement programs that keep participants connected beyond the initial program.
• Comfort working cross-functionally with teams such as Sales, Customer Success, Marketing, and Training to coordinate program success and impact.
• A proactive builder mindset, someone who can operate autonomously, design processes from scratch, and introduce tools, automation, or systems to scale programs effectively.
• Experience working in early-stage teams or building new initiatives, where processes, structures, and ways of working were still being defined.

You might also have

• Interest in talent development, education, or ecosystem building, with a genuine motivation to help learners grow and stay connected to a broader professional community.

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#LI-SA1

L’opportunité
Le ou la Gestionnaire des opérations et de l’écosystème des Programmes de développement des compétences (PDC) est responsable de l’infrastructure opérationnelle, de la mesure de l’impact et de la stratégie de cycle de vie à long terme de la communauté pour l’ensemble des initiatives PDC.

Ce rôle s’adresse à la personne qui regarde un programme bien intentionné et voit immédiatement l’infrastructure qui manque : les systèmes de suivi, les cadres de rapports, la stratégie d’engagement des diplômé(e)s et de la communauté qui rendraient le tout dix fois plus utile. Vous serez responsable de bâtir cet ensemble ici, en collaborant avec les équipes des ventes, de la réussite client et de la formation afin de faire de nos programmes de développement des compétences des expériences auxquelles les apprenant(e)s demeurent attaché(e)s bien après les avoir terminées.

Tout en soutenant la prestation auprès des client(e)s lorsque des contrats sont actifs, votre objectif principal sera de bâtir les systèmes internes, les cadres de rapports et les mécanismes communautaires nécessaires pour assurer un impact durable des programmes.

Ce que vous allez faire

• Bâtir et gérer l’infrastructure opérationnelle des Programmes de développement des compétences (PDC), incluant les systèmes de suivi des apprenant(e)s, les flux de travail et les processus de programme évolutifs.
• Définir, suivre et présenter l’impact des programmes, en créant des tableaux de bord et des cadres de rapports permettant de mesurer des résultats comme l’inscription, la complétion, la certification et les cheminements vers l’emploi.
• Mettre en place et gérer l’écosystème à long terme des apprenant(e)s, incluant les communautés de diplômé(e)s, les initiatives d’engagement, les occasions de mentorat et la croissance du réseau de talents.
• Mettre en œuvre et optimiser les systèmes de CRM et d’automatisation afin de gérer les données sur le cycle de vie des apprenant(e)s et des partenaires, de simplifier la production de rapports et d’améliorer l’efficacité opérationnelle.
• Coordonner la prestation des programmes et la collaboration interfonctionnelle pendant les contrats actifs, en travaillant avec les équipes des Ventes, de la Réussite client, du Marketing et de la Formation pour assurer que les programmes atteignent les indicateurs clés de performance (KPI) définis et génèrent un impact mesurable.

Ce que nous recherchons

• Posséder de l’expérience dans la gestion ou l’essor de programmes en éducation, en développement des talents ou en initiatives d’écosystème, avec un fort accent sur la structure opérationnelle et la livraison.
• Démontrer de solides compétences analytiques et en traitement de données, avec la capacité de définir des KPI, de suivre la performance des programmes et de transformer les analyses en rapports clairs et en pistes d’amélioration.
• Avoir de l’expérience dans la création ou la gestion de communautés, de réseaux de diplômé(e)s ou de programmes d’engagement qui maintiennent les participant(e)s connecté(e)s au-delà du programme initial.
• Être à l’aise pour travailler de façon interfonctionnelle avec des équipes comme les Ventes, la Réussite client, le Marketing et la Formation afin de coordonner le succès et l’impact des programmes.
• Adopter une mentalité proactive de bâtisseur(se), être capable de travailler de manière autonome, de concevoir des processus à partir de zéro et d’introduire des outils, de l’automatisation ou des systèmes pour faire croître les programmes efficacement.
• Avoir de l’expérience au sein d’équipes en phase de démarrage ou dans la création de nouvelles initiatives, où les processus, les structures et les modes de collaboration étaient encore en définition.

Vous avez peut-être également

• Manifester un intérêt pour le développement des talents, l’éducation ou la création d’écosystèmes, avec une réelle motivation à aider les apprenant(e)s à progresser et à demeurer connecté(e)s à une communauté professionnelle plus vaste.

Information supplémentaire

• Le support à la relocalisation n’est pas disponible pour ce poste
• Un visa de travail ou un parrainage de l’immigration n’est pas disponible pour ce poste

Avantages
Chez Unity, nous voulons que nos membres d’équipe s’épanouissent. Nous offrons un large éventail d’avantages conçus pour soutenir le bien-être et l’équilibre travail-vie personnelle.

Veuillez noter: L’admissibilité aux avantages, les offres spécifiques et la couverture varient selon le pays et le statut d’emploi.

Bien que les avantages précis puissent varier, voici certaines des façons dont nous nous efforçons de prendre soin de nos membres d’équipe admissibles à l’échelle mondiale : assurance santé, vie et invalidité complète | Subvention pour les déplacements | Participation des employés à l’actionnariat | Régimes de retraite/pension compétitifs | Vacances et congés personnels généreux | Soutien aux nouveaux parents grâce à des congés et des programmes de soutien aux familles | Collations offertes au bureau | Programmes et soutien en matière de santé mentale et de bien-être | Groupes-ressources pour employés | Programme mondial d’aide aux employés | Programmes de formation et de perfectionnement | Programme de bénévolat et de jumelage de dons

La vie chez Unity
Unity [NYSE : U] est le premier moteur de jeu au monde, propulsant les expériences de plus de 3 milliards d’utilisateurs(rices) chaque mois. Les plus grands jeux mobiles, les titres indépendants PC les plus populaires, des jeux console parmi les plus innovants, ainsi que la quasi-totalité des principales expériences XR et jeux Web sont développés, déployés et optimisés avec Unity.

Unity accompagne également des équipes dans des secteurs tels que l’automobile, l’industrie manufacturière et la santé pour concevoir, simuler et collaborer en 3D - comblant ainsi l’écart entre les idées et la réalité. Pour plus d’informations, veuillez visiter www.unity.com.

Unity est un employeur fier de garantir l’égalité des chances. Nous nous engageons à favoriser un environnement inclusif et innovateur et à célébrer nos employés à travers l’âge, l’éthinicité, la couleur, l’ascendance, l’origine nationale, la religion, le handicap, le sexe, l’identité ou l’expression de genre, l’orientation sexuelle ou tout autre statut protégé conformément à la loi applicable. Si vous êtes en situation de handicap ou avez des besoins spécifiques nécessitant des aménagements pour que votre entretien se déroule dans les meilleures conditions, nous vous invitons à remplir ce formulaire afin de nous en informer et que nous puissions faire le nécessaire.

Ce poste exige que son ou sa titulaire possède une connaissance de l’anglais qui soit suffisante pour lui permettre d’avoir des échanges professionnels verbaux et écrits dans cette langue, puisque l’accomplissement des tâches liées à ce poste nécessite des communications fréquentes et régulières avec des collègues et partenaire situés à l’échelle mondiale et dont la langue commune est l’anglais.

Les chasseurs de têtes et les agences de recrutement ne peuvent pas soumettre résumes/CV par ce site Web ou directement aux superviseurs. Unity n’accepte pas des chasseurs de têtes non sollicités et des résumés (CV) d’agence. Unity ne payera pas d’honoraires à aucune agence tierce ou entreprise qui n’a pas signé d’ententes avec Unity.

La protection de votre vie privée est importante pour nous. Veuillez prendre un moment pour consulter nos politiques de confidentialité pour les prospects et les candidats. Si vous avez des questions concernant la protection de votre vie privée, veuillez nous contacter à DPO@unity.com.

The opportunity
The Skills Development Programs (SDP) Operations & Ecosystem Manager owns the operational infrastructure, impact measurement, and long-term community lifecycle strategy across all SDP initiatives.

This role is for the person who looks at a well-intentioned program and immediately sees the infrastructure it's missing , the tracking systems, the reporting frameworks, the alumni/community engagement strategy that would make it ten times more valuable. You'll own that build here, working across sales, customer success, and training delivery to make our skills programs something learners stay connected to long after completion

While supporting customer-facing delivery when contracts are active, the primary focus is building the internal systems, reporting frameworks, and community mechanisms required to drive sustained program impact.

What you'll be doing

• Build and manage the operational infrastructure for Skills Development Programs (SDPs), including learner tracking systems, workflows, and scalable program processes.
• Define, track, and report on program impact, creating dashboards and reporting frameworks that measure outcomes such as enrollment, completion, certification, and employment pathways.
• Develop and manage the long-term learner ecosystem, including alumni communities, engagement initiatives, mentorship opportunities, and talent network growth.
• Implement and optimize CRM and automation systems to manage learner and partner lifecycle data, streamline reporting, and improve operational efficiency.
• Coordinate program delivery and cross-functional collaboration during active contracts, working with Sales, Customer Success, Marketing, and Training teams to ensure programs meet defined KPIs and deliver measurable impact.

What we're looking for

• Experience running or scaling programs in education, talent development, or ecosystem initiatives, with a strong focus on operational structure and delivery.
• Strong analytical and data skills, with the ability to define KPIs, track program performance, and translate insights into clear reporting and improvements.
• Experience building or managing communities, alumni networks, or engagement programs that keep participants connected beyond the initial program.
• Comfort working cross-functionally with teams such as Sales, Customer Success, Marketing, and Training to coordinate program success and impact.
• A proactive builder mindset, someone who can operate autonomously, design processes from scratch, and introduce tools, automation, or systems to scale programs effectively.
• Experience working in early-stage teams or building new initiatives, where processes, structures, and ways of working were still being defined.

You might also have

• Interest in talent development, education, or ecosystem building, with a genuine motivation to help learners grow and stay connected to a broader professional community.

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#LI-SA1

We are looking for an analytical and high-ownership Operations Manager to lead four of our most important domains in Lithuania: Planning & Analysis, Marketplace, Riders, and Trust & Safety. This is a high-impact role at the intersection of strategy and operations, directly supporting how Bolt operates in a key European market.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role ranges from 4800€ to 6200€ and will depend on your skills, knowledge, and experience.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will own the operational strategy across four interconnected pillars. Your focus will be on monitoring city performance, executing rider strategy, and ensuring compliance and safety standards across the platform. You will report to the General Manager and work cross-functionally with Growth Analytics, Central Operations, Legal, and Product teams.

• Performance Tracking & Planning: Monitor and track the business performance of cities within your region. Identify performance risks early and suggest corrective actions based on data.
• Marketplace Optimization: Develop analytical models to optimize marketplace health. Suggest and implement price changes, budget allocations, and competition defense mechanisms to maintain market position.
• Rider Growth: Lead the Rider domain with the primary objective of growing rider activity. Develop local programs to unlock new rider segments and expand Bolt's use cases beyond standard ride-hailing.
• Competition & Trends: Monitor market trends, competitor offerings, and partner earnings to ensure Bolt maintains a competitive advantage.
• Team Leadership: Lead and develop a high-performing operations team, ensuring multiple workstreams are delivered on time and to a high standard.
•  Regulatory Implementation: Work with Legal and Public Policy teams to translate local and EU regulations into scalable operational processes.
•  Advocacy: Navigate local policies and transportation sector trends to ensure internal processes remain compliant and ahead of requirements.

• You have 5+ years of experience in Operations, Consulting, Finance, Analytics, or a related analytical role. Experience working within tech, mobility, or a highly regulated industry is an advantage.
• You have experience managing or leading a team for at least 2 years (a big plus).
• You have an entrepreneurial mindset – you spot opportunities, take ownership, and move with urgency without waiting to be asked.
• You are highly data-driven with excellent numerical skills. You are comfortable developing analytical and decision frameworks in Excel/Google Sheets to support your strategies and suggestions.
•  You have a strong sense of ownership and a hands-on approach. You are a problem-solver who can navigate obstacles independently and stay focused on results.
• You are an excellent communicator in both Lithuanian and English, able to present confidently to senior internal and external audiences.
•  You hold a Bachelor's degree or higher in Economics, Business, Finance, Engineering, or a related analytical field.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Play a direct role in shaping the future of mobility.

Impact millions of customers and partners in 600+ cities across 50 countries.

Work in fast-moving autonomous teams with some of the smartest people in the world.

Accelerate your professional growth with unique career opportunities.

Get a rewarding salary and stock option package that lets you focus on doing your best work.

Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.

Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

Job Overview

The Product Marketing Manager for World of Tanks will serve as the key interface between the product team and the global marketing function, ensuring that product goals, player insights, and strategic directions are effectively translated into marketing actions.

This role focuses on owning the product’s marketing vision, providing clear context and direction to the marketing organization, and ensuring that marketing initiatives are aligned with product priorities, lifecycle stages, and audience needs.

The ideal candidate has a strong track record in marketing strategy for video games, thrives in cross-functional collaboration, and can navigate complex organizational structures without friction—driving alignment, clarity, and measurable impact.

Reports to

• World of Tanks Publishing Director

What will you do?

• Act as the primary liaison between the Product team and company's  Marketing centre of expertise, ensuring smooth coordination and shared understanding of product goals, messaging priorities, and upcoming milestones.
• Translate product objectives into clear marketing goals and deliverables, managing communication flow and ensuring alignment on strategy, timelines, and results.
• Partner with Marketing team to co-develop data-driven marketing and acquisition strategies that best support the product vision.
• Own the product marketing roadmap, defining key priorities and ensuring coherent execution across all marketing channels.
• Oversee and optimize the product marketing budget, aligning investments with key business outcomes such as brand awareness, engagement, and player acquisition.
• Analyze and present campaign and performance KPIs, turning insights into actionable recommendations for both product and marketing teams.
• Build a strong partnership with internal departments and functions e.g. community, legal, art, performance, advertisement and influencer outreach teams.
• Act as the brand steward for World of Tanks, ensuring all campaigns and communications reflect the product positioning and long-term brand goals.

What are we looking for?

• Proven experience in product marketing or strategic marketing within the video game industry.
• Demonstrated ability to bridge product and marketing functions, navigating cross-functional priorities effectively.
• Strong analytical and communication skills with the ability to turn data and insights into strategic action.
• Experience in planning and executing acquisition and branding campaigns.
• Passion for PC and online games.
• Upper-Intermediate or higher level of English.
• Team-oriented mindset and a collaborative, solutions-focused approach.

What additional skills will help you stand out?

• Understanding of the free-to-play business model and player lifecycle.
• Hands-on experience managing marketing ROI and brand growth metrics.
• Comfort working in a matrix organization with shared ownership of outcomes.

Work mode

• Hybrid (2-3 days of work from the office)
• This role isn't eligible for relocation & immigration support.

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Prague include:

• 5 weeks of Annual Leave per calendar year
• Additional paid time off 
• Sick Leave Compensation, Maternity & Paternity Leave Benefits  
• Career development and education opportunities within the company
• Meal card contribution
• Public transportation allowance
• Premium private healthcare
• Mental well-being program (iFeel)
• Multisport Employee discounts
• Personal Gaming Account 
• Coffee, fruits, and snacks in the office
• Company events
• Seniority Awards  
• Referral program - You can recommend the best talents to the company and receive a reward  

Please submit your CV in English to ensure smooth processing and review.

Job Overview

The Product Marketing Manager for World of Tanks will serve as the key interface between the product team and the global marketing function, ensuring that product goals, player insights, and strategic directions are effectively translated into marketing actions.

This role focuses on owning the product’s marketing vision, providing clear context and direction to the marketing organization, and ensuring that marketing initiatives are aligned with product priorities, lifecycle stages, and audience needs.

The ideal candidate has a strong track record in marketing strategy for video games, thrives in cross-functional collaboration, and can navigate complex organizational structures without friction—driving alignment, clarity, and measurable impact.

Reports to

• World of Tanks Publishing Director

What will you do?

• Act as the primary liaison between the Product team and company's  Marketing centre of expertise, ensuring smooth coordination and shared understanding of product goals, messaging priorities, and upcoming milestones.
• Translate product objectives into clear marketing goals and deliverables, managing communication flow and ensuring alignment on strategy, timelines, and results.
• Partner with Marketing team to co-develop data-driven marketing and acquisition strategies that best support the product vision.
• Own the product marketing roadmap, defining key priorities and ensuring coherent execution across all marketing channels.
• Oversee and optimize the product marketing budget, aligning investments with key business outcomes such as brand awareness, engagement, and player acquisition.
• Analyze and present campaign and performance KPIs, turning insights into actionable recommendations for both product and marketing teams.
• Build a strong partnership with internal departments and functions e.g. community, legal, art, performance, advertisement and influencer outreach teams.
• Act as the brand steward for World of Tanks, ensuring all campaigns and communications reflect the product positioning and long-term brand goals.

What are we looking for?

• Proven experience in product marketing or strategic marketing within the video game industry.
• Demonstrated ability to bridge product and marketing functions, navigating cross-functional priorities effectively.
• Strong analytical and communication skills with the ability to turn data and insights into strategic action.
• Experience in planning and executing acquisition and branding campaigns.
• Passion for PC and online games.
• Upper-Intermediate or higher level of English.
• Team-oriented mindset and a collaborative, solutions-focused approach.

What additional skills will help you stand out?

• Understanding of the free-to-play business model and player lifecycle.
• Hands-on experience managing marketing ROI and brand growth metrics.
• Comfort working in a matrix organization with shared ownership of outcomes.

Work mode

• Hybrid (2-3 days of work from the office)
• This role is eligible for relocation & immigration support.

The salary range for this role in Vilnius is EUR 5500 monthly gross.

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Vilnius include:

• Additional paid time off 
• Sick Leave Compensation
• Pregnancy and Childbirth Leave Benefit  
• Career development and education opportunities within the company
• Meal Allowance
• Premium Private Health Care 
• Mental well-being program (iFeel)
• Perks discounts platform (over 450 exclusive discounts)
• Personal Gaming Account
• Coffee, fruits, and snacks in the office
• Company events 
• Seniority Awards  
• Referral program - You can recommend the best talents to the company and receive a reward  

Please submit your CV in English to ensure smooth processing and review.

Job Overview

The Product Marketing Manager for World of Tanks will serve as the key interface between the product team and the global marketing function, ensuring that product goals, player insights, and strategic directions are effectively translated into marketing actions.

This role focuses on owning the product’s marketing vision, providing clear context and direction to the marketing organization, and ensuring that marketing initiatives are aligned with product priorities, lifecycle stages, and audience needs.

The ideal candidate has a strong track record in marketing strategy for video games, thrives in cross-functional collaboration, and can navigate complex organizational structures without friction—driving alignment, clarity, and measurable impact.

Reports to

• World of Tanks Publishing Director

What will you do?

• Act as the primary liaison between the Product team and the company's  Marketing centre of expertise, ensuring smooth coordination and shared understanding of product goals, messaging priorities, and upcoming milestones.
• Translate product objectives into clear marketing goals and deliverables, managing communication flow and ensuring alignment on strategy, timelines, and results.
• Partner with Marketing team to co-develop data-driven marketing and acquisition strategies that best support the product vision.
• Own the product marketing roadmap, defining key priorities and ensuring coherent execution across all marketing channels.
• Oversee and optimize the product marketing budget, aligning investments with key business outcomes such as brand awareness, engagement, and player acquisition.
• Analyze and present campaign and performance KPIs, turning insights into actionable recommendations for both product and marketing teams.
• Build a strong partnership with internal departments and functions e.g. community, legal, art, performance, advertisement, and influencer outreach teams.
• Act as the brand steward for World of Tanks, ensuring all campaigns and communications reflect the product positioning and long-term brand goals.

What are we looking for?

• Proven experience in product marketing or strategic marketing within the video game industry.
• Demonstrated ability to bridge product and marketing functions, navigating cross-functional priorities effectively.
• Strong analytical and communication skills with the ability to turn data and insights into strategic action.
• Experience in planning and executing acquisition and branding campaigns.
• Passion for PC and online games.
• Upper-Intermediate or higher level of English.
• Team-oriented mindset and a collaborative, solutions-focused approach.

What additional skills will help you stand out?

• Understanding of the free-to-play business model and player lifecycle.
• Hands-on experience managing marketing ROI and brand growth metrics.
• Comfort working in a matrix organization with shared ownership of outcomes.

Work mode

• Full-time employment
• Hybrid (2-3 days of work from the office)
• This role is eligible for relocation & immigration support

Type of Contract and Salary

• Employment Contract (umowa o prace)
• The salary range for this role is 23000 PLN gross monthly. (The final salary within the range will depend on the candidate’s experience, skills, and performance during the interview. Please note that this salary range applies to Poland; for other locations, it might be different.)

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Warsaw include:

• Additional paid time off (5 Personal Days, Birthday Leave) on top of the statutory minimum
• Sick Leave 100% Compensation (10 days per calendar year)
• Career development and education opportunities within the company
• Premium Private Health Care 
• Mental well-being program (iFeel)
• Multisport card
• Personal Gaming Account 
• Company events
• Seniority Awards  
• Referral program - you can recommend the best talents to the Company and receive a reward  

Please submit your CV in English to ensure smooth processing and review.

Bolt Food is seeking a Strategy & Operations Manager to lead and drive operational improvements across Lithuania. In this role, you will partner closely with the General Manager to enhance operational efficiency, provide strategic insights through advanced data analysis, develop and maintain robust financial models, and support high-impact decision-making. You will also oversee key projects from conception to execution, ensuring alignment with business objectives and measurable outcomes

With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

Bolt Food is seeking a Strategy & Operations Manager to drive operational excellence and strategic initiatives in Lithuania.

In this role, you will partner closely with Operations Specialists, Operations Managers, the General Manager, and HQ teams to analyze and optimize business performance, develop and maintain financial models, and provide actionable insights to support key operational and strategic decisions. You will play a central role in identifying opportunities for growth, improving processes, and tracking metrics that drive measurable impact across the business.

This is a full-time, permanent position. The monthly gross salary for this role ranges from €4,500 – €6,800, depending on your experience, skills, and expertise.

• Operational improvement: Scale and optimize country operations by reviewing existing workflows and defining new, data-backed processes. Oversee merchant operations, onboarding, and content quality. Tackle key challenges such as pricing optimization, fraud reduction, refund management, and timely delivery by leveraging data and automation tools to achieve cost savings and order growth.
  
  
•  Financial Analysis & Modeling: Providing advanced financial analysis and modeling across all parts of the balance sheet, including assets, liabilities, equity, revenue, and expenses. Developing and implementing financial models to simulate the impact of different strategies on the company’s financial performance. Automating and standardizing processes to decrease operational costs and improve efficiency.
  
  
• Strategic Planning & Decision-Making: Supporting the General Manager by providing data-driven insights and financial models to guide complex financial decisions. Identifying and recommending strategies to optimize financial performance, focusing on a balanced approach that considers both growth and cost management.
  
  
• Owning and Delivering Key Operational Metrics: Ensuring the achievement of country targets through operational excellence and overall performance. Proactively reporting progress and KPIs in a timely manner.
  
  
• Managing stakeholder relations: Coordinating with other departments and third-party providers to enhance operational efficiency. Fostering a strong collaboration within local teams, the central team and external partners, to ensure seamless project delivery and achievement of KPIs.
  
  
• Project Management: Identifying and resolving the most challenging issues for country operations by working closely with other teams. Managing local projects to ensure alignment with the General Management's strategy.

• Bachelor’s degree in Business Administration, Project Management, Operations Management, or a closely related field.

• Over 7 years of proven experience in operations, consultancy, business development, or analytics, with at least 3 years leading and managing high-performing teams.

• Exceptional analytical thinker with a passion for solving complex problems and deriving insights from large datasets; advanced data analysis skills are essential.

• Demonstrates ownership and initiative, proactively identifying opportunities and implementing effective solutions to business challenges.

• Thrives in a matrix environment, driving cross-functional collaboration with outstanding organizational, planning, and project management capabilities.

• Superior written and verbal communication skills in English, capable of conveying complex ideas clearly and effectively.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.

• A minimum of 2 years of hands-on experience using Klaviyo, including building campaigns, flows, segmentation strategies, and performance optimization.

  Please apply only if you meet all minimum experience requirements listed above.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements. 

• A minimum of 2 years of hands-on experience using Klaviyo, including building campaigns, flows, segmentation strategies, and performance optimization.

Please apply only if you meet all minimum experience requirements listed above.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.

• A minimum of 2 years of hands-on experience using Klaviyo, including building campaigns, flows, segmentation strategies, and performance optimization.

Please apply only if you meet all minimum experience requirements listed above.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.